Naari Shakti The Forte of Mankind - Householders to Hospitality LEADERS - Fabian Media
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Trendy Travel Trade with Food & Shop
Volume V • Issue 1 • March 2018 • Pages 80 • 100/-
The Forte of Mankind
Naari Shakti
Householders to The Art of
Hospitality LEADERS Enhancing Spirits
Jaipur, popularly known as the ‘Pink City’ and the stunning capital of Rajasthan attracts tourists and visitors from all over the world,
looking to explore and discover a history that is rich and vibrant even today, evident in the city’s breathtaking forts and palaces.
Located in the heart of this historical city, where ancient traditions and rich culture blend perfectly with modern way of life is Fortune
Select Metropolitan. Being just 10 km away from the airport and 2 km from the railway station, this 5-star hotel is the preferred destination
for business and leisure travelers, providing first class facilities and efficient service with traditional Indian hospitality.
Fortune Select
Metropolitan, Jaipur
Near Nehru Sahkar Bhawan,
C - Scheme, Bais Godam Circle
Jaipur - 302001, Rajasthan
Phone :+91-141-3988442
Fax :+91-141-3099099
168-A, Somdutt Chambers II, 9, Bhikaji Cama Place, New Delhi - 110066, Tel. :+91- 9899359708, 9999683737, travokhohlidays@gmail.com, www.travok.net
Publisher's note
Trendy Travel Trade with Food & Shop
Volume V • Issue 1 • March 2018 • Pages 80 • Rs.100/-
our team
Editor & Publisher : Vedika Sharma
Director: Babita Sharma
Senior Editor : Tarsh Sharma
Reporter : Komal Arya
Consulting Editor : Pradeep Kapur
Consulting Editor(West) : S K Mishra
Manager Marketing : Rahul Mahajan
Assistant Manager Sales : Manisha Shah
Consultant Art Director : Anita Mudgal
Graphic Designer : Sadhan K Das
Dear Reader, Getting deep into fashion marvels,
Consulting Photographer : Ganesh Kapri for this month of Naari-Shakti, let us all
Greetings!
Manager Administration : Gaurav Kumar improvise our fashion senses and cut-out
Naari – Tu Sarvada,
slice of time of life in identifying those
Manager - Public Relations : Richa Tiwari Naari – Tu Shakti!!!.... Disbursing
minimal affected areas in our fashion
our deepest gratitude to the dedication
Assistant Manager Administration : Shiv Kumar Garg senses and make up laterals which can be
and power of her, T3FS brings this
improvised.
Manager Circulation : Himanshu Mudgal month their exclusive issue in month of
Trends may come and vanish,
Women – March.
E-mail : vedika@fabianmedia.net, babita@fabianmedia.net but what remains elegant and timeless
With this issue, you will find an
is the fashion icon and thier fashion!!!
Website : www.fabianmedia.net exclusive coverage in our travel & trade
As the time is changing and world is
segment. The last few decades have seen
becoming one global fashion hub what
a tremendous transformation in all the
confuses is either to go with the latest
dimensions with the passage of time and
bold trends or keeping it minimal in our
Editorial & Marketing Office: liberty in customs due to which what has
own natural skin and collecting answer
Fabian Media Pvt. Ltd., 168A, Somdutt Chamber-II, Bhikhaji grown incredible is the stature of woman
Cama Place, New Delhi - 110066. babita@fabianmedia.net for all those puzzling queries we have
and it will not be wrong that even the
got inputs of the ace designer which will
industry is not far behind!!! To talk about
Published, owned, Printed & Edited by Vedika Sharma help one clear the picture.
888, Pocket – D, Dilshad Garden, Delhi – 110095, scenario of tourism industry, woman
Women needs no make up
Contact @ 011-41058470, 9560264449 have been key instrumental part in its
to pull of best her radiance but blushing
development and NAARI-SHAKTI have
Printed at: Pushpak Press, 203-204, DSIDC sheds, Okhla Indl. Area, the tone a little never hurts!!........ Make-
outspoken all speculation in flipping
Phase - I, New Delhi - 110020 Up is said to be the second love of any
the meaning of defining rules for being
woman around world to dress herself in
All information used in Trendy Travel Trade with Food & Shop exemplary performers of the game.
(T3FS) is reliable and derived from the sources. With due respect the most elegant manner after Shopping.
While focusing on the women
to the sentiments of the readers, none of the information published It is wisely said that make up is an art,
contribution to hospitality industry, we
is aimed at pinching the emotions of the readers. Opinions/ but beauty is spirit and we hand on a
views expressed by third party in abstract or in interviews are could see the glass ceiling of the industry
little of our creativity enhancing our
not necessarily shared by us. Material appearing in the magazine was framed over the participation
cannot be reproduced in whole or in part(s) without prior spirit to sparkle all day. So here we come
of women fraternity in the casting
permission. The publisher assumes no responsibilty for material up with best of tricks to work on…........
lost or damaged in transit. The publisher reserves the right to
for faces to run hospitality but with
Enlighten Wisdom….Keep Reading!!!
refuse , withdraw or otherwise deal with all advertisement without transformations in thought processes
explanation. All advertisement must comply with the Indian and working environment, now the
advertisement code. The publisher will not be liable for any loss householders are becoming hospitality
caused by any delay in publication, error or failure of advertisement
to appear.
leaders as major game changers and this
is what we have covered.
VedikaSharma
vedika@fabianmedia.net
C-6/6353, Vasant Kunj, New Delhi 110 070
gita@terratales.in | sales@terratales.in
M : 9810362445 | 9811311144
Landline : 011 49093135
www.terratales.in
The Neem, GK-1 Delhi
Tiger Lagoon, Bandhavgarh (The Neem name should be like this La Villa Bethany, Landour
Contents
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trends of current
scenario.
Get live updates of all
travel & lifestyle trends at
your fingertips.
tête-à-tête
IATO: Business and Ethical
Standard
In an exclusive interview with T3FS, Mr. Pronab Sarkar,
President, IATO shared key issues of Inbound tourism industry.
• Vedika Sharma
in Ministry of Tourism’s Clean so that travel is seamless across
VS: To start with, I would like India Campaign, New initiatives India.
you to highlight on your new roles of Prasad and Swadesh Darshan,
and responsibilities that you have • Infrastructure (Air/Rail Pronab Sarkar
Skill Development Programme
taken over as the President of IATO “HUNAR SE ROZGAR”, Cruise connectivity/stay facilities and President, IATO
association. How has it changed Policy, Revision of Guidelines for issues of important places like
Buddhist Circuit etc. them to update their knowledge
from the past times? classification of Hotel, Bilateral and move forward. IATO’s Annual
Meets with Foreign delegations • Getting 25 kgs Baggage
PS: After taking over as President Convention is the major platform for
and all such where IATO was duly Allowance in India for Domestic
of IATO, my main focus was to considered as THINK TANK for this purpose when every components
sectors on Air India. of travel industry congregates at a
involve the membership for the Tourism development Plan.
sustainable tourism development in • Successful in getting GST specific destination and brain storming
• Ministry of Tourism website
India and greatly involved in sharing www.incredibleindia.org got removed on Monument Entrance sessions are arranged where exports
responsibility with the government linked with IATO website for lead Fees. deliberate and members get benefits of
of India, Ministry of Tourism in the generation and queries. This really hearing them.
benefited our members. • IATO persuasion was able to
new initiatives of global Marketing, include all our tourism related VS: “No success story is complete
Road Shows, Co-partnership within • Code of Conduct for Best Practices demand listed in recommendation without he lessons and learning of
National Tourism Pavilion at global was circulated earlier and now document of Ministry of life.” Please comment highlighting
tourism exhibitions and Joint have been made Mandatory Economic Affairs for Finance on the challenges you came across
promotions at overseas so that IATO is for members for renewal of
Ministry and GST counsel. in within the association and
recognized as National Apex Body for Membership and to obtain
Ministry of Tourism approval. association members.
tourism activities in real term. If the There are several other areas where
economy is developed, our members Member’s response has been IATO made its mark in Ministry of PS: Challenges will always be there
cause is also strengthened. overwhelming. It ensures ethical Commerce for GET India, Travel when you want to achieve something
practices in tourism business Mart, state government for inputs in new and I too had similar challenges
Also my focus was on team spirit operations. – mainly on e-tourist visa as – all
the Tourism Policy document, giving
and members sharing responsibilities • Enhanced Roadshows and employment to the students covering countries were not included at one go,
on all IATO activities. For this organized six Road Shows out of Tourism Institutes/giving it was done in staggering manner. The
purpose, various Sub-committees collaboration with the Ministry internship training in members offices countries which were not included in
were constituted and this worked of Tourism. We had ensured that from time to time and many such first 100 countries, members kept on
efficiently. With success in e-tourist these are professionally organized areas of mutual interest. putting pressure to get them included.
visa, revised MDA Policy, IATO by having professional PR Agency
At last, I could manage to include
is handling Ministry of Tourisms (specially for language speaking VS: Associations always focus on
markets). them all. Still 5-6 countries are left
Hospitality guests, web link of the promoting and networking of
out like Saudi Arabia. It is Ministry
IATO with Ministry of Tourism for • IATO’s focused approach to one and all to further growth of
of Home Affairs prerogative but we
generating business, new Cruise Ministry of Finance, Ministry of business. Could you please explain,
have kept our efforts continued and
policy, new marketing policy, revised Civil Aviation other concerned what is the most unique factor of
succeeded to take e-visa overseas to
tour operator/hotel classification ministries which made impact on IATO for its members to benefit
themselves and prosper? 163 countries in final count.
norms, skill development activities, government decision process.
clean India efforts so on and so forth • Availability of ITC Credit on Similarly on road shows, we had
showcase our successful team efforts. GST Changed on Services from PS: IATO now stands as the Platform to restrict members but demand was
TOUR OPERATOR TO TOUR to interact with members, trade great. Through raffle or first cum
VS: Every association envisions OPERATOR. partners & stake holders, on a one first served basis, we managed MoT
to cater the industry in its full to one basis. Members found IATO sponsored Hospitality guests handling
• Increase in Benefit under SFIS
perseverance, considering this Scheme. platform for networking with each and same members organization with
please shed some lights on the other, to understand the areas of linking IATO website to with MoT
milestones of your association for • Reduction in Value Added Tax concern, share experience, talk website.
the past year. (VAT) on Air Turbine Fuel.
to experts whom IATO invited to Message :-Please maintain your
• Reduction in Monument Entry Fee address our members, new products team spirit. Together we can make the
PS: We achieved quite a lot, few of
for foreign tourists. developed in tourism scene, exposure difference and Change Indian Tourism
them are as follow:-
of eminent government officials from Scene
• Harmonization of State entry/
• IATO made useful contribution concerned Ministries, which helped
Road Tax for Commercial vehicles
You believe in taking risk or plan Your low points. – some stimulation to ponder over.
beforehand. PS: When I don’t get desired results
PS: A movie that motivates you.
Slice
PS : Ready to meet challenges and meet inspite of putting best efforts
of Life
the challenges as it come Three Idiots (Hindi)
Favorite fashion industry leader.
Your high points. PS: How you spend your day on day
PS: Not Interested in any foreign off.
PS: Remain Calm what may be and be Like to be with family. Doing some
positive. Fashion brands, believe our own Indian
Fashion. meditation and have for peace of mind
– only peaceful mind can deliver good
Which type of novels you love? things and feel good
PS: Thriller & Action – Full of Suspense
8 trendy travel trade with food & shop March 2018
tête-à-tête
The IAAI: I-Top work like
Allauddin’s magic lamp
A travel trade organization dedicated and committed to the
welfare and betterment of its Member Agents.
• Vedika Sharma
VS:To start with, I would i-Top to the Network Users BE: I-Top is the first portal
like you to highlight on your and the User Agents will have in the world, working on 2
new roles and responsibilities the flexibility to display all platforms – airline and tourism
that you have taken over as those related services and can products thru GDS based
the President of the IAAI also compare quality, services, Galileo and NDC via internet
association. How it has trustworthiness, pricing and at a time. Biji Eapen
changed from the past times? remunerative benefits that will President, The IAAI
I-Top platform includes offers
help them to promote products
BE: It is not a new role : coming directly from airlines lack of proper knowledge and
without any compromise.
shouldering the responsibility using XML API technologies awareness about industry rules
with dedication and commitment. VS: Every association envisions to travel agents and other and regulations. Ignorance is the
All these years, we have been to cater the industry in its full corporate entities. In this regard, capital weapon for the vested
fighting the odds stacked against perseverance, considering this IAAI has recently signed an interest to maintain domination.
us. Educating the agents has please shed some lights on the exclusive contract with Verteil
Slow thinking is one of the
been the toughest hurdle. Though milestones of your association Technologies for access and
major issue. In any walk of life,
the national law and regulators for the past year. distribution of airline products
we need to move at a rapid pace,
order’s favour agents but the through its next generation
BE: To a certain extent, ticketing and travel trade is no exception.
lack of unity among the Agents direct connect platform, ‘VDC’
will not serve much today. If We need to think ahead of times
worsened the situation. (Verteil Direct Connect), which
our national law – Aircraft Act too.
is integrated with i-Top. This
Our strategy is to develop 1934 and Aircraft Rules 1937
NDC-aligned innovative tool VS: Being into the industry
multiple streams of income. along with DGCA order of 5th
allows i-Top Users to display for so long, what comes along
The best way to improve money March 2010 and MoCA order
and connect airline inventories with and stays forever is the
situation is to earn more by of 16th Sept 2013 are being
directly to its host reservation experience with diverse &
creating more avenues. And, enforced and applied, situation
system providing access to distinguished people you meet
our new board of directors would have been different.
availability, pricing, shopping and the organizational culture
has infused young blood into DGCA Order emphatically
and ticketing plus facilitating you get in. So, how would you
the leadership, which should states that ‘commission is the
ancillary sales of excess baggage, describe your journey from
definitely boost the organization. legal remuneration of agents
Visas, chauffeur service and being a tour operator to the
and categorically define how
We want to make I-Top work more, but within the purview of President of association?
to calculate the quantum of
like Allauddin’s magic lamp. It IATA financial guarantee and BE: My journey started from
commission.’
should remunerate agents for all remittance through the prevailing Airline to Travel industry. With
activities in aviation and tourism. Reincarnation of the much- weekly payment system, the two decades long experience
The first NDC tickets issued awaited i-Top (Indian Travel provided agents are adequately in airline operations, I stepped
at Chennai on British Airways Agents Own Portal) was the remunerated for selling such into Travel & Tourism in 1995.
was at a price very much lower real milestone. i-Top is the first products. I am happy that my experience
than all OTAs in India, which and only multi-system portal
Benefits from I-Top should spans airlines, travel agencies,
itself proves that I-Top can make worldwide, that provides “a
be immensely high. Once it is and international organizations
miracles. single platform” for both GDS
fully operational, each member like SITA, UFTAA, and FICCI
(presently Galileo and soon
In 2018, the highest priority is agent shall be the owner and a etc.
Amadeus & Sabre) and NDC
for I-Top. As a step towards that, consolidator. IATA Agents Association of
activities together, where the
we shall be integrating I-Top User Member can use GDS VS: “No success story is India was formed when Travel
with overseas Medical Insurance, for ticketing and other related complete without the lessons Agents faced 20 lakhs minimum
International Cruise packages, facilities and simultaneously and learning of life.” Please bank guarantee issue and the
Overseas Car Rental, Hotel access NDC-enabled airlines comment highlighting on the Associations that existed refused
reservations and some SWISS for unbundling their privileged challenges you came across to intervene. I was one of the
tour packages. And the second facilities and ancillary products in within the association and founder members. Though, I
phase shall be integration of including direct ticketing. association members. was unanimously elected as the
Forex, Rail & Bus Reservations, National President in the last
Tour Packages and all such VS: Associations always BE: The real challenge in our
elections also, I have been trying
facilities which could be termed focus on the promoting and travel industry is unity. Vested
to groom a second line of leaders.
as being under Tourism and networking of one and all to interests are dominating travel
Aviation segments. further growth of business. industry, controlling the industry Message :- Many travel agencies
Could you please explain, what like British policy- divide and already closed. Sustainability
Stimulating i-Top will is the most unique factor of The rule. Hence, there is no unity only possible through unity and
facilitate Consolidators, OTAs IAAI for its members to benefit within the agents. Co-existence between travel
or even any Member Agent to themselves and prosper? agents and associations.
sell their own products through Another major drawback is
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Supported by: Held in: Official Partner Hotel: Organised By:tête-à-tête
Slice
ATTOI: Innovation to Face Realities of Life
You believe in taking risk or
and Challenges plan before hand.
I plan before hand
Your high points.
ATTOI - A group of vibrant and innovative tourism professionals. Unfamiliar marketing
strategies
• Tarsh Sharma out and visibility of the destinations.
Which type of novels you
Mr. Anish Kumar PK, President, The second challenge, was the love? Mostly fiction
ATTOI (Association of Tourism trade review platforms like Tripadvisor. So
How you spend your day on
Organisations, India) highlights on we launched Tour Operator Review day off.
his roles and responsibilities as the Site “www.mytourreview.com” a new I like travelling
president of ATTOI. “ATTOI was initiative from ATTOI to show the
identified in the year 2012. With just service quality of tour operators around website has increased tremendously.
over 100 members ATTOI is setting the world.
trends in Tourism Industry. There is no “As CEO of The Travel Planners
We also launched Navaratna
other association in India that has done “experiessential” Holiday Package (9 we undertake innovations which are
so much of innovation to face realities days – 99 experiences in Kerala).” either technologically or logistically
and challenges to market Indian tourism. to improve services and many product
While focusing on the milestones developments has also done to create
The biggest challenge of of the association he emphasised on unique tours. We are working closely
inbound tour operators were of “Yoga ambassador Tour” - A very with Tourism department and Ayush
online platforms. The digital capacity Anish Kumar PK
innovative initiative from ATTOI with Ministry to promote our tourism
President, ATTOI
building of the tourism stake holders is the co-operation from Ministry of Ayush products. I am lucky to have vibrant
the innovative approach to increase the and Kerala Tourism. It is a program to and prosper listed by Mr. Kumar as committee members who work hard
visibility of tourism product in digital position a new yoga circuit in South “ATTOI members are allowed free entry to accomplish the goals we set every
space, so we have conducted the 1st India. Kerala positioned as the best place to ICTT to learn the soft skills of social year.” Mr. Kumar shared about his
edition of “International Conference for authentic ayurveda in the global media marketing. Our members are experience in travel industry.
on Tourism Technology” (ICTT India) wellness market and now it’s going to getting a great opportunity to network
where we invited the social media be the place for yoga. 100 leading yoga with the leading yoga agents of the Message: Private sector needs to do
experts all across the globe as speakers tour operators/yoga journalists/teachers world. ATTOI is relaunching the web joint promotions along with Government
and over 600 tourism stake holders got would visit Kerala for 10 days in June to www.attoi.org with dedicated pages for to get maximum reach for our tourism
benefited out of this initiative. Every familiarise a yoga circuit.” its members to showcase their packages products and tourism professionals and
tourism professionals turned to be social and get business. We want the website associations can play a vital role in this
The most unique factor of ATTOI regard.
media influencers to get maximum reach for its members to benefit themselves to be a market place as the traffic to this
GST : A Big Challenge for ADTOI
ADTOI (Association of Domestic Tour Operators of India)
encouraging Indians to experience Incredible India –“DESH DEKHO”
Slice
of Life
• Tarsh Sharma members. “Associations always focus
You believe in taking risk or
on the promoting and networking plan before hand.
While talking about new roles and of one and all to further growth of Plan before hand
responsibilities that Mr. P.P. Khanna has business.” By keeping this in mind
taken over as the President of ADTOI, Your high points.
he focused on the most unique factor Listen & empathise with
he said “Elevation from immediate Past of ADTOI for its members to benefit everyone
Vice President to President to head the themselves and prosper “ADTOI
Association is a challenging job with Which type of novels you
members participate in Travel Trade love?
more responsibility. I have to be in toe Marts like TTF, IITT, SATTE, BTM Non Fiction
with Members of the Association, Media, etc. which are supported by ADTOI and
Ministry and Industry stakeholders from A movie that motivates you.
they get an opportunity to interact with - Social awareness movie
time to time to meet their expectation. trade partners from all over India, have
How you spend your day on
Focusing on the milestones, he B2B meeting to better their business day off. - Spending time with
stated “We have constituted various prospectus. ADTOI annual Convention family &Friends
committees notably Women Empower is one of the better opportunity for their
Committee, Research & Development, business like we had our last Convention PP Khanna
in Visakhapatanam, November 2017 President, ADTOI
FAM Tours etc. they have excelled in
their sphere during the past year. We which was turned out to be a successful challenging one issue was of GST, its outside and during this journey I learned
organised various events for example platform to boost up the business for our application and implementation. quite a lot about the industry. It is a good
Women Empower committee organised members. learning experience.”
Describing his journey from being
self defence & pranic self medication for “No success story is complete a tour operator to the President, Mr. Message: Finding new avenue is a must
members and all women educational without the lessons and learning of life.” Khanna stated “To go up the ladder for the industry for that we all have to
trips; R & D Committee is exploring He commented while highlighting on from Joint Secretary to General Secretary adapt changing technology to survive
the unheard tourist destinations and the challenges he came across in within to Vice President and now as President in the market. In today’s scenario we all
showcasing it to our members for the association and association members is an exhilarating experience that gives should adapt Digital technology to meet
promotion; FAM tours Committee is “From increasing our membership base an opportunity to meet diverse and the needs of our present modern and
organising Educational trips for our to opening more. State chapters, the most distinguished people in the industry and upcoming generation.
12 trendy travel trade with food & shop March 2018Address: Good Wood Estate, Lower Bharari Road,
Bharari Road, Shankli, Longwood, Shimla,
Himachal Pradesh 171001
Phone:0177 265 9012tête-à-tête
Slice
“OTOAI - An Awesome big Joint of Life
You believe in taking risk or plan
Family” – Mahendra Vakharia before hand.
Taking Risk
Your high points.
The biggest factor is OTOAI (Outbound Tour Operators Association of My adorable Family and Friends
India) is dedicated to creating opportunities for the members to get Your low points
Not achieving to the potential
chance of direct networking opportunities with not only the DMC’s but
Favorite fashion industry leader.
also the NTO’s and senior functionaries of the Tourism from time to time. Ralph Lauren
Which type of novels you love?
• Tarsh Sharma Fiction and Motivational
Mr. Mahendra Vakharia, President, consultant to keep the GST rate as low
OTOAI highlights his roles and as possible for the Outbound Industry every member is very important for
responsibilities as the president of (although we would have loved if there the association, but sometimes some
OTOAI and said “As the President of was no GST applicable for the Outbound members can feel dejected or upset with
OTOAI my prime role and responsibility Tours as these services are received the association for whatever reason and to
will be to encourage my team to increase by the clients out of India).” He said, convince them and bring them to look at
the membership base of the association. shedding lights on the milestone of the situation from the Association point of
This is the top priority. Beside this, the association. view is challenging and rewarding.” Mr.
focus will also be invested in arranging Vakharia commented while talking about
Mr. Vakharia further added. “The the challenges that came his way.
meaningful workshops for members in biggest factor is OTOAI is dedicated to
partnerships with consulates, embassies, creating opportunities for the members Message: We are fortunate to be
and DMC’s – energy will be invested in to get chance of direct networking involved in this fabulous industry which
raising the Flag of the Association higher opportunities with not only the DMC’s is allowing us this immense opportunity
and make it more visible.” but also with the NTO’s and senior of converting the Dreams into Reality
“A lot has been done and is functionaries of the Tourism from time of thousands of families going on a
continuing as an ongoing thing. From to time – also a platform to exchange Mahendra Vakharia holiday. So let us ensure that we put all
the Association point of view, the major ideas and the ongoing trends in the President, OTOAI our strength and effort in ensuring we
ones in the past have been to stall the International Tour Industry – and all this perform our duties with full integrity,
any association is to reach out collectively
implementation of a Bond for UK in a very cool and friendly manner with honesty and passion to make it happen.
to all members and convey the message
Visitor Visa / effective intervention the community of our members.” Let us be aware of our responsibilities
/ to try and ensure that we live up to the
and presentation through professional to the Society and strive to promote
“The biggest challenge always in expectations of the members / each and
Sustainable and Responsible Tourism.
TAFI stands for Transparency, Acumen,
Faith and Integrity - Praveen Chugh
Slice
of Life
You believe in taking risk or
Mr. Praveen Chugh, President, TAFI highlight on his new roles and plan beforehand.
responsibilities that he has taken over as the President of TAFI I believe in both taking risk
and plan before hand.
Association. Your high points.
• Tarsh Sharma “TAFI is committed to hard work, Success of my mission.
Highlighting his role, he said, “As sincerity, honesty, transparency and Your low points.
professionalism. It strives for excellence, Betrayal by associates.
President of TAFI a huge responsibility
has been placed on me and my team. quality, reliability, faith and friendship. Favorite fashion industry
However, with the cooperation, support Among the major key activities, TAFI’s leader.
milestones during last year were, Rohit Bal
and understanding of the members,
TAFI has achieved great success during Implementation of Joint Bank Guarantee. Which type of novels you
my tenure. Our main focus included Arrangement and organising 11th TAFI love? Rebecca.
visualization of the challenges and Convention in Turkey during October,
working towards the goal that how 2017 at DALAMAN and ANTALYA … Imposition of GST and Predatory pricing
a travels agent and tour operator can first time in the history of conventions of OTAs.
survive with more professionalism and that TAFI had conducted the event at two With technology being a powerful
self-recognition. As President – TAFI, places.” Mr. Chugh added. medium, travel agents need to
my primary initiative would be to see The most unique factor of TAFI is to better equip themselves to face their
that each and every member should get benefit its members and prosper Praveen Chugh competitors. This indeed is an uphill
adequate ticket stock; there is parity President, TAFI task but if we work jointly and tap each
• To inculcate a spirit of Unity among
between the agents and the principals, be the members. that the Indian travel scene is fraught other’s resources, all of us can earn a
it Airlines or Hotels; there is minimum • To uphold ethical practices. with a number of challenges. There are decent remuneration.”
competition in order to maintain so many challenges staring at us today Message: With ever shrinking margins
• To work for the success of JBGA.
the stability in the market; there is that it seems difficult to decide where to
• To strengthen Membership Base. and cut-throat competition, travel agents
considerable relief from heavy taxation; start but on the other hand all of these
• To find solution for Working Capital prickly issues are extremely important are finding it extremely difficult to
the end user should get maximum for Travel Agents. survive. My advice to them is to explore
benefits while striking travel deals; and for our survival. Some of the major
Mr. Chugh commented on the challenges witnessed in the near past new avenues in travel trade in order to
the fruits of technological advances are were - Currency Demonetisation, enhance their day-to-day earnings.
made available at a single platform. challenges “As we look around, we find
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Specialized Equipments | Ambulance | Medical Visa Assistance | Travel ArrangementsNation Update
Abu Dhabi Promotes Tourism at ITB Berlin 2018
In the latest segment of ITB Berlin, the and culture of Abu Dhabi emirate and leverages
Department of Culture and Tourism Abu Dhabi them in the development of a world-class,
(DCT Abu Dhabi) led the delegation consisting of sustainable destination of distinction that
emirates’ leading hotels, attractions, tour operators enriches the lives of visitors and residents alike.
and destination companies. ITB Berlin is the Its policies, plans and programmes relate to the
world’s largest tourism trade fair for the travel preservation of heritage and culture, including
and tourism, hospitality industry considering the protecting archaeological and historical sites
fact that it generates maximum number of tour and to developing museums, including the
operators, hospitality pioneers and destination Louvre Abu Dhabi, the Zayed National Museum
management companies for the inter-networking and the Guggenheim Abu Dhabi. A key role
sessions on business prospects. played by the Department is to create synergy
in the destination’s development through close
A massive delegation of 48 partners and
co-ordination with its wide-ranging stakeholder
stakeholders were there to promote the emirates
base.
premier tourism credentials. The major centre
of discussion for Abu Dhabi tourism was about Ali Abdullah Al-Ahmad, UAE Ambassador to
building of an impressive record on numbers of the Federal Republic of Germany visited the Abu Mosque.
highest hotel guests staying in Abu Dhabi which Dhabi pavilion as well to meet with the delegation
constituted of the guests counting up to 4.87 representing Abu Dhabi tourism including Ali Abdullah Al-Ahmad, UAE Ambassador to
million, an increase of almost 10 per cent on the representatives from national airline Etihad the Federal Republic of Germany said, “The
previous year. Airways, Louvre Abu Dhabi, Miral, Warner country’s participation in ITB Berlin 2017 is a
Bros. World Abu Dhabi and Sheikh Zayed Grand great opportunity for UAE tourism organisations
Abu Dhabi conserves and promotes the heritage to showcase new projects.”
Incredible India 2.0: A new boost to market Indian Tourism
The Ministry of Tourism has launched the specific promotional plans laying an
Incredible India 2.0 campaign which is the second extensive emphasis on social media,
part of potential campaign of Indian tourism for whereas, ‘Adopt A Heritage’ project
the financial year 2017-2018. The campaign has plans to entrust heritage sites to
been launched to promote incredible destinations the public sector and private sector
of India including spiritual, medical and wellness companies and individuals for the
tourism in important and potential source markets development of tourist amenities.
overseas. The Ministry of Tourism has launched
The Ministry of Tourism at times
the Incredible India 2.0 Campaign during 2017-18
releases global print, electronic and
to position India as a Must Experience destination
online media campaigns in important
amongst overseas travellers and to increase
and potential markets overseas, under
foreign tourist arrivals to the country.
the ‘Incredible India’ brand-line in
The “Incredible India 2.0” aims at moving one order to promote various tourism
level ahead of the first sequel of Incredible destinations and tourism related
India campaign which was a major turn out for products of the country, including the
the promotion and marketing with a shift from cultural heritage.
generic promotions across the world to market
The Ministry of Tourism also declares
specific promotional plans, content creation and
that the promotions of the incredible
use of thematic creative. Incredible India is a
destination will also be undertaken
flagship programme of the Tourism Ministry tourism with double pace what it had generated
through the website and Social Media accounts
aimed at boosting tourism in the country. Another for the first time.
of the Ministry under the base campaigning of
major part of the campaign will be focusing on
Incredible India 2.0 which is expected to boost
TFS’s Gratitude to Women from Different Walks of Life
Recognizing the efforts of women from different mocktails and a wide spread of Buffet. During
walks of life, Travel Food Services, India’s leading the luncheon, women from different walks of
Travel Food & Retail Company, celebrated life discussed how they
International Women’s Day at the Travel Club have the power to empower
Lounge at Chhatrapati Shivaji International communities around them.
Airport (CSIA) T1, Mumbai on the eve of
The popular RJ Rangeeli
women’s day. Travel Food Services is India’s
Ruchi and team from Child
leading travel food and retail company, with
Rights and You (CRY)
over 250 outlets across all travel ports including
hosted the event for TFS and
Airports, Railway Stations and Highways in 4
attendees had a stimulating
metros, and other major strategic locations in
discussion on various facets
India. The international women day seemed
of women empowerment,
the perfect platform to acknowledge women’s
and the role of women in the
contribution for a better tomorrow and to bring
development of the society.
them together to share their inspiring stories.
The festivities extended to
The celebrations dribbled off with a felicitation all outlets operated by Travel
of women of airport authorities and also the Food Services at the airport,
passengers with a small token of appreciation by wherein walk-in women
Travel Food Services. Whereas over the set up passengers were recognised
of a delicious lunch for Woman’s Day included and felicitated for their efforts.
a range of 5 different starters, 5 customised
16 trendy travel trade with food & shop March 2018Tube
Cover Story
The Forte of Mankind
NAARI SHAKTI
Women – As it is said, no one is born a woman but it is the one that rather becomes a WOMAN!!!
• Vedika Sharma
T
he last few decades have seen a tremendous transformation in all the dimensions with the passage of time and liberty in
customs due to which what has grown incredible is the stature of woman and it will not be wrong to say that even the
industry is not far behind!!!
18 trendy travel trade with food & shop March 2018Cover Story
Breaking the Stereotypes
A
s Mrs. Jyoti Mayal, General travel but in our own country we take things with the environment, treat her colleagues
Secretary, TAAI said, “There are no for granted & feel comfortable and thus equally with respect and thus expect the
drawbacks for a working woman; forget to look over our shoulders for any same from all. I believe that if you do not
as a matter of fact being a woman, you wrong element. We should be aware of our take anyone easy no one will take you easy.
can get away with a lot. I think more and surroundings and remember to be alert and You have to gain and command that respect.
more woman should come out and utilize move with caution. When a woman steps out Do not ask for unwanted favours, if you
their knowledge & talent. Woman for sure of home to work, she should know that she do, you may have to give the same. Thus,
is a better organizer, better worker and can is walking into a world where good & bad you should know where to draw a line. Yes
handle situations more effectively. Yes in both exists. She is grown up to work so she surely as a woman you have to keep your
India there are issues of safety but its not should be mature enough to handle herself eyes and ears open and stay away from bad
that they are not in other countries. It is only and people around her. She has to compete omens. Always trust your instinct.”
that in other countries we are cautious. We in a competitive world and she should learn
check out where, when & how we should to take life in her stride. She has to merge
Highlighting on her journey from ground to seal presentations to be continued for
zero to where Priyanka Nijhawan, some time more. Believing on the fact that
Director- Representations, Nijhawan every new chapter has erudition, lessons
Group stands today, she feels that it is all and milestones to write the book of life,
the hard work, sincerity and integrity that she told us about the success story of hers
have been her core values she lived by since for the year 2017-18. Ms. Nijhawan feels,
her childhood which paid off. Recalling her “The year 2017-2018 has definitely been a
those golden childhood days, she quoted, game changing year for the Representation
“Even as a student, I was awarded the best vertical. With signing the representation of
student both in my school and college. With Dubai Tourism department of commerce
the academic qualification of an Honors and marketing; we have forayed into
degree in Mathematics and Master’s in Tourism Boards.We also added key
Computing systems, I have always believed accounts like Adaaran Hotels, Serena Hotels
in making every minute count.” While and the global chain of Kempinski Hotels as
shedding lights on her professional front, well.” The growth in terms of new accounts
T3FS was enlightened by her comments coupled with ensuring best of their efforts
as in “the Representations vertical was and realizing the desired growth for their
started by my husband Ankush Nijhawan. long-term partners like the Address Hotels
He wanted to aggressively expand it and I and Resorts, Armani Hotels, Dubai Parks,
was looking for a work opportunity as I was Ocean Park and Aitken Spence Hotels
out of the diaper changing stage with the makes 2017-18 a successful year for all
younger one starting school. We discussed of them. In context to T3FS Magazine
it over a drive and I joined work within that connecting the dots between tourism,
week.” From that day till now, it has been 8 hospitality and lifestyle markets, she puts
years and there has been no looking back for forwardher words of encouragement and
her. Counting all her hurdles and glorious heartfelt messagefrom that bring us together
daysshe proudly says, “the Representation saying, “I have some popular sayings that
vertical has successfully grown from 5 to I say to my team all the time. Times might
17 clients. The Group represents Dubai have changed but the rules of life remain the
Tourism Department of Commerce and same. There is never a short cut to success.
Marketing, Bosnia and Herzegovina, In the end, honesty will always win. These
Priyanka Nijhawan,
Armani Hotel, Kempinski Hotels, Address are the rules that I live by and completely
Director - Representations
Hotels, Rove Hotels, Vida Hotels, Aitken believe in.” For all the working mothers who
Nijhawan Group
Spence Hotels, Aitken Spence Travels, are constantly juggling family, children and
Adaaran Resorts, Harbour Plaza Hotels motivation and support to drive maximum work she feels, “When the going gets tough;
and Resorts, Serena Hotels, Dubai Parks & performance from the team. I oversee the don’t give up. Just hang in there and be easy
Resorts, Ocean Park Hong Kong, KLOOK smooth functioning of the Representation on yourself”. And lastly for all of us in the
and iVenture.” While highlighting over her business and am responsible for developing glamorous industry of Tourism, hospitality and
roles and responsibilities that she has taken strategies to achieve targets.” However, she Life style and in today’s time of social media,
over as the steering committee member of does believe in leading from the front and all what she firmly believes in is: “Jo Dikhta
her organization, she was found quoting, “As jumping into the ring herself. Therefore, Hai Woh Bikta Hai!!!.... So, make sure to rise,
the Director of Representations for Nijhawan for herit seems that the coffee meetings at shine and get noticed.”
Group, my main role is to provide guidance, her favorite coffee shop is one major thing
March 2018 trendy travel trade with food & shop 19Cover Story
THE CHALLENGING WORLD...CHANGING ERA!!!
T
o talk about scenario of tourism industry, woman have been key reason being the nation has come together tearing apart the differences
instrumental part in its development and NAARI-SHAKTI have on grounds of gender discrimination.Women are not just the epicenter of
outspoken all speculation in flipping the meaning of defining rules for household activities but with the advancement of time they have also upscaled
being exemplary performers of the game. The tourism industry has undergone their level to that of commercial side of the world and the connections that
a period of hotheaded growth, and as a labor-intensive & service industry, they used to bond with their magic is doing great wonders here also as they
there has consequently been a rapid rate of job creation and development have been called reason for people living together as FAMILY.
When she looks back the memory lane into said on being asked about her inspirations.
35 years of a working woman career, she Also when it comes to raising my family I
only has pleasant memories. That’s what Mrs. look up to my mother when it comes to work
Jyoti Mayal, Joint Secretary; TAAI quoted I try to see the good in every human being”,
highlighting her journey from ground Advising todays’ modern women, she said,
zero to where she stands today. She also “My most sincere advice to the young women
said, “Life in this business has been exciting who steps into the working atmosphere would
ofcourse with anxiety at times or any work be. Do not be intimidated or patronized by
you do, not as a woman but as a professional. your superiors. No one is superior to you.
I did not choose to come into this business on You are answerable to yourself. Lead your
my own. I did not even know travel agents life boldly with your head held high. Have the
existed before I met my husband Balbir, who courage to say NO and respect yourself & also
had established New Airways. For me it was teach yourself to walk out of any situation you
a smooth transition as business was booming do not want to be in. If one door closes many
when I joined and Balbir & the company were more open.”
well acknowledged, at its peak.” She also Highlighting on her roles and
quoted, “I was welcomed into the fraternity responsibilities that she has taken over
and did not face any great challenges. My as the steering committee member of her
family has always supported me to work and organization, she said, “Currently I wear two Jyoti Mayal
have never demanded anything unreasonably. hats, one for my organization, New Airways Hon. Secretary General
This encouraged me to work, how & when I Travels (Delhi) Pvt Ltd as a Director & the TAAI
wanted to. At times you have to compromise other in TAAI as the Hon. Secretary General.
when it comes to raising children and family Both positions are similar when it comes to perceive luxury & associate it with travel &
chores but I think it all zeroes down to execution.” Focusing over the challenges, life. Both have been very successful & given
management & quality time with children.” time thrown over her, she said, “You need me a feeling of good bearing & satisfaction.
Recalling memories of her children she said, to lead, motivate & steer your colleagues As the Hon. Secretary General of TAAI, I
“As a matter of fact I think my children grew along with yourself in the right direction to would like to move away from the mundane
up to be more confident and independent. As sow the seeds of good performance & then & channelize my membership towards greater
a working woman, I always encouraged them to reap the result of growth & development. achievements & learnings. All TAAI members
to do things and attain perfection. Today I am There are moments of rejoicing & depression & the fraternity are my extended family &
proud of what they are.” As her journey had but you need to keep being positive, a fighter together we can achieve & prosper. We need
lots of paths she covered, she said, “I loved & survivor in life” Feeling over the changes, to create think tanks & pave the path of the
going for increasing public relations. The she said, “Only thing which differentiates future of our Industry. I have worked hard to
best thing about being a woman is that you between the two is that in your business you bring ourselves in to the government gambit
get entry into everyone’s office easily. I think have the monetary benefits to look into & in & together with our members, we need to be
it’s easier to get appointments as a woman and your association you have to look into the recognized as an Industry and have a strong
why not? Doors open easily for you. The more betterment of your entire membership. While say for better ethics & business environment.”
you meet people the more you learn about trying to achieve this sometimes your personal She conveys a message to readers as well
human behavior. The prerogative lies with business is negatively affected but it’s worth and stated “UNITY, SELFLESSNESS &
you and no one else.” One point which she has the sacrifice as it gives you immense sense of HARD WORK combined is POWER. Our
always been emphasizing about is that more achievement. We in business have achieved industry is growing by leaps & bounds. If
women should join the travel industry which our fame & laurels & now only doing these three traits are imbibed in our working
in turn would make tourism and our country something for the members & society is what I believe we can be leading industry & each
a safer place to be in. We should encourage I want to achieve.” one of us will prosper. We should look for long
more women drivers, guides, police & in other While discussing about the success story term planning & goals and not for immediate
hospitality & travel jobs. She loves socializing for the year 2017-18 she said “2017-18, we benefits. I think there is no other industry
but at heart a family person. As her family started with two new projects in the business which is as vibrant & glamorous as our travel
always comes first. She is involved with many ‘Jack &Jill’ an experiential event promoting & hospitality industry. With the new youth
women groups and trying to promote women Health, Tourism, Knowledge & Education generation coming into the fold this industry
entrepreneurship and educate girl child. “I am with children in their wonder years 0 to 14 can be the most profitable & well engineered
involved with corporates & other bodies for & we also promoted ‘save the girl child.’ The industry. We have beautiful memories & I
skill development. In my small way, I try to other being ‘ICONIC’ where the ICONS of am confident that’s the legacy we will leave
give to the society whatever I can. As such I various industries are felicitated & we share behind for the young professionals to take
do not have any one person I look up to”, she the thought process of the Icons on how they further.”
You believe in taking risk or plan Your low points. Head (Ayn Rand)
Slice
before hand. Believing in everyone
of Life
Love taking risks A movie that motivates you.
Favorite Aviation industry leader. To Sir with love / Troy
Your high points. Richard Branson
Keep smiling & be positive & keep How you spend your day on day off.
positive people around you. Novel you are inspired with. Listening to music, watching movies &
Little Women ( Louisa Alcott) / To kill reading
a mocking bird (HarperLee)/Fountain
20 trendy travel trade with food & shop March 2018Cover Story
CONTRIBUTING TO BETTER TOMORROW
I
f we talk about the industry then not only in attracts one of the key highest Foreign Direct
the fashion, jewellery, governmental or the Investment (FDI). As per records of last 7
hospitality industry, women have excelled years if we see then, this industry has dragged
themselves in the challenging industries like to the nation an epic contribution of around
FMCG, financial, manufacturing, consumer US$ 10.48 billion of FDI, according to the
durables and the most booming one Travel & data released by Department of Industrial
Tourism industry. The tourism and hospitality Policy and Promotion (DIPP), being one of
sector are said to be among the top 10 the pioneer results by travel & tourism and
contributing sectors of Indian economy that hospitality and this is surely surreal.
PROUD STAND OUT OF TOURISM INDUSTRY
T
he contribution of women in the earlier dominated by unskilled job profiles,
travel, tourism and trade industry has low-paid jobs and unjust to be credited
increased in recent years, although for their highly skilled and challenging
it was a tough time for women to be face job duties they did but now with passage are solely dependent on the foreign tourist
of leadership and top-level management of time and changing era, the sketches of arrivals and foreign exchange earnings for their
for long period of time but gradually they picture has new colors to it. developing/developed economy. If the reports
enhanced and proven to world that there Tourism is the key contribution for the foreign from UNWTO are to be read, then we will
is nothing called IMPOSSIBLE and there exchange earnings and creation of employment realize that tourism accounts to more than 6%
would be no challenge UNDONE by the as this contributes not just in one industry but of the world’s exports and 30% of the world’s
female fraternity. In the tourism industry, relative ones as well. Tourism is one of the exports in services. In developing countries,
the percentage of women who work in the world’s largest and fastest growing industries. tourism generates 45% of the total exports in
industry is high, but their function was There are many countries in the world which services.
Highlighting on journey from ground zero to and improve our local emergency plan. In June
where she is flying with colors of success now, 2017, Cathay Pacific Airways introduced SSBT (Self
Mrs. Deborah Gonsalves, Airport Services Service Baggage Tagging) at CSIA, a service offered
Manager – Mumbai, Cathay Pacific, said, “I by very few international airlines, giving us an edge
started my career 32 years ago with Cathay Pacific in the service industry. It is said, “What comes beside
Airways - a young graduate ready to embark on my and reside forever is the experience with distinguished
journey in the glamorous aviation industry. Joined people and the diverse culture they comes from”.
as a Customer Service Agent and steadily moved up Realizing over the competency, she had to face in
to my present role as Airport Services Manager at the market, she told that the aviation industry provides
Mumbai International Airport. Sheer determination, ample opportunities to work with diversity of cultures,
accepting challenges headed on, hard work, passion nationalities and it is these experiences that makes
and loving the diversity of the job motivated me to every single day different and exciting from the next.
look ahead and inspired me to achieve what I am Be it bad weather, industrial action, technical delay or
today. All this would not have been possible without flight disruptions, it’s at these challenging times that
fabulous mentors within the company as well as the we strive to handle every customer with his individual
support of my family” whereas while highlighting needs in the true spirit of the Cathay pacific ethos,
on her roles and responsibilities that she has SSFTH (service straight from the heart). She further
taken over as the instrumental member in the added, “Building a good rapport with Government
organization, she detailed us, “As Airport Services entities like Immigration, Customs, Airport Security, Deborah Gonsalves
Manager, the main purpose of my job is to ensure Bureau of Civil Aviation Security and the airport Airport Service Manager
the airport experience makes a difference for our operator is key to ensuring our operations run smoothly Cathay Pacific, Mumbai
customers, our people and the business. My focus and challenges addressed.”On providing an insight
and goal is to strategically lead and manage overall on whom she look forward to as her source of take on the challenge of this dynamic role. Personal
operations that run smoothly, confirm to safety and inspiration, she cited, “Many years ago, very early in achievements would be celebrating my 25 years
security requirements, always ensuring our customers my career, I was honored to meet Saint Mother Teresa. (Silver Wedding Anniversary) with my amazing
feel special, valued and recognized. Through our Her humility, simplicity, dedication, commitment to husband and sons in 2014, with a sense of fulfillment
people and the team (including suppliers), we strive to the poor and her aura of holiness still lives with me in reaching this milestone in our life.” Before ending
deliver the best possible operation and airport service today.” Quoting about the most inspiring words of her up her conversation, Mrs. Gonsalves passed on
experience for our customers, all the time, regardless role model, she quoted out of Mother Teresa’s life “We message to the readers of T3FS Magazine as it
of circumstances” Talking over the accomplishment know only too well that what we are doing is nothing connects the dots between tourism, hospitality and
to write the book of her success stories for the more than a drop in the ocean. But if the drop were lifestyle markets as, “At Cathay Pacific, we believe
year 2017-18, she happily elated, “In March 2017, not there, the ocean would be missing something” that travelling well is an important part of living well.
Cathay Pacific Airways participated as the affected what inspired her to treat others with respect and do It is as much about the journey as the destination,
carrier in a simulation full scale emergency exercise her bit (drop) however small to those less fortunate beginning with inspiration, consideration and then
held by the Airport operator. A lot of hard work, close around. Speaking of the most remarkable and action. T3FS gives its readers a great mix of this as it
coordination with both internal and external parties unforgettable achievement of your life, she framed open minds & provides new perspectives on the fields
lead to a successful exercise with a lot of firsthand out, “Professionally, it has been my being appointed of travel, tourism & hospitality.”
experience for the team and learning to strengthen as Airport Services Manager in 2007. I was excited to
You believe in taking risk or plan Your low points. - don’t do different things, they DO
Slice
beforehand. Missing a shoe sale!!! THINGS DIFFERENTLY”
of Life
Preparation and planning ahead always
works for me Favorite Aviation industry leader. A movie that motivates you.
Cathay Pacific CEO - Rupert Hogg - The Pursuit of Happiness – The bond of
Your high points. family and never giving up attitude.
Enjoy travelling and seeing new places Novel you are inspired with.-
‘YOU CAN WIN’ by Shiv Khera. Take How you spend your day on day off-
away from this book was “WINNERS Spend time with family and friends.
March 2018 trendy travel trade with food & shop 21You can also read
