Naturally sustainable! - Report 2019 - STORYTELLER
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Naturally sustainable!
Report 2019
Naturally sustainable!
Sustainability Report 2019 for the company
PAPSTAR GmbH
Issued by: PAPSTAR GmbH,
Daimlerstraße 4-8, D-53925 Kall;
Represented by Managing Director
Hubertus Kantelberg,
Telephone (+49) 2441 83 0
E-Mail info@papstar.de
www.papstar.com
The Sustainability Report 2019 of the company PAPSTAR GmbH refers to the
year 2018 (basis for the statistical analysis) and also addresses additional activ-
ities and projects connected to sustainability carried out before 30th June 2019.
Editorial team: Bernd Born, Anne Köhn,
Andreas Köller, Wolfgang Küpper
Graphics and layout: TiPP 4 GmbH, Von-Wrangell-Straße 2,
D-53359 Rheinbach
Production: Pecks Druck GmbH & Co. KG,
Otto-Brenner-Straße 56, 52353 Düren
Photos: PAPSTAR GmbH (Media & communication),
Carl Brunn, Freepik.com, Adobe Stock: Racle
Fotodesign, cunaplus, majeczka, by-studio,
k_yu, rcfotostock, JuanCi Studio, CK, Choat,
mirkomedia, RenzoGabriel, ruslan_khismatov
Lead photo/envelope Alfred Kurz, Articus & Röttgen Fotografie,
Koblenzer Straße 31,
56656 Brohl-Lützing
PAPSTAR Sustainability Report 2019 | Preface _______________________________________________________________________________________________________________________________________________________________________________________________________________________________ 3
Our understanding
of sustainability!
There is hardly another term that has developed as strongly as designed end-of-life solutions/services for our products
the word ‘sustainability’ in recent years. But what is ‘sustaina- (recycling, composting, fermentation etc.).
bility’? One of the most common definitions is still the one used
in the (Brundtland) report ‘Our Common Future’ published by PAPSTAR not only shows its responsibility for humans and
the World Commission for Environment and Development of the nature by using renewable raw materials for its products, but
United Nations in 1987. It states: “Sustainable development is also by consistently arranging for the review of all company
development that guarantees that future generations will processes with respect to their ecological and economic
not find it more difficult to satisfy their needs than criteria by independent institutes. By participating
current generations.” in the United Nations Global Compact
(UNGC), we officially recognise and are
This is an explanation that is very committed to the ten universal principles
important to PAPSTAR GmbH. We relating to human rights, work
firmly believe that sustainability has standards, environmental protection
less to do with pursuing isolated and anti-corruption: the basic rules of
measures and more to do with Corporate Social Responsibility (CSR)
providing a real and comprehensive as it were.
perspective. Accordingly, there are
many tasks and challenges relating to Keeping our ear to the ground and
sustainability that are top priorities for our up-to-date: always planning and thinking
day-to-day work. And: This is gradually ahead to ensure we can cope with all the
becoming the core message of our PAPSTAR challenges the market throws our way. This is our
brand. own standard that we at PAPSTAR like to live up to
– being alert at all times, and also being transparent and
The introduction of our product line ‘pure’ ten years ago marked authentic.
the start of our strategy of redesigning our product range so that
it comprises ‘products made of renewable raw materials’ This report ‘Naturally sustainable!’ aims to explain in more
(wood, maize, sugar cane, palm leaves); we aim to succes- detail how we see and pursue sustainability.
sively increase this percentage. We intend to continue along
this path. The goal is to focus more on cardboard products Best ‘forward-thinking’ regards,
produced from wood grown in domestic forests that have been
certified by the Forest Stewardship Council® (FSC®) and more
recently also by the ‘Programme for the Endorsement of Forest
Certification Schemes’ (PEFC). Ultimately, our company has
been working with wood as a raw material since 1873.
Bert Kantelberg
There are also complex research and pilot projects aimed at CEO PAPSTAR GmbH
improving production procedures or offering mature and well In July 2019
4 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Time grid | PAPSTAR Sustainability Report 2019
Spotlights
(of sustainability)
2020
100 percent of all power used is
ecologically produced
2019
Sustainability Report
2019 “Naturally sustainable!“
‘Brand of the Century’ award
(German Standards Publishing
House ‘DIE ZEIT’) 2018
Membership/signing
‘United Nations Global Compact’
2018
Award GREEN BRAND
2017
Participation in the audit ‘Forward-
thinking Corporate Culture/INQA
2015 (Initiative New Quality of Work)
The company’s own
composting system is
commissioned 2010
First version of
‘Code of Conduct’
2009
Development of an
environmental management system 2008
acc. to DIN EN ISO 14001 Product line PAPSTAR pure
(disposable items made of
renewable raw materials)
2006
Introduction of a telematic
system in lorries 2004
Installation of a
water treatment system
1995
Start of ‘environmentally-
compatible vehicle 1991
pool management’ PAPSTAR supports the
introduction of the dual system
1979
Foundation of PAPSTAR 1969
Vertriebsgesellschaft mbH & Co. KG Gernot Langes-Swarovski takes
over the paper factory
1873
Foundation of the Pappenfabrik
Oswald Matheis, Schleiden-Olef
PAPSTAR Sustainability Report 2019 | Naturally sustainable!! ______________________________________________________________________________________________________________________________________________________________________________________ 5
Support of the Global Compact
On joining the signed an agreement drafted by the This gives customers and consumers,
United Nations Global Compact of the United Nations business partners and suppliers, and also
Global Compact that closely links PAPSTAR GmbH with other interested parties a detailed and
(UNGC) the basic principles of Corporate Social transparent overview of the business
PAPSTAR Responsibility (CSR). activities and how the company has
committed to developed in the field of sustainability.
continuously In this Sustainability Report and the
support and improve the implementation annual progress reports that will follow, The Report will be published on the
of the ten universal principles of the PAPSTAR informs about previous action UNGC website and is therefore acces-
Global Compact (GC) with respect and activities and also about its plans sible to everyone. PAPSTAR sees its
to human rights, work standards, and goals with respect to: participation in the GC network as a
environment protection and anti- special opportunity to share and obtain
corruption, thereby officially confirming ■■ Human rights and work standards know-how in the field of sustainability,
its own position regarding sustainability. ■■ Environment and climate and to reinforce existing activity
Managing director Bert Kantelberg ■■ Corruption prevention standards.
Products
Page 10
Env Page 14
ees
iron
Employ
8
Page
ment
Sustainability
as the guiding principle
of our daily work
P
etwage 20
N
2
s
ge 2 se
Pa es ork
c
Pro s
Certificates
and awards
Page 24
Communication
Page 28
The company
Page 29
6 ______________________________________________________________________________________________________________________________________________________________________________________________________________ Sustainability | PAPSTAR Sustainability Report 2019
Value base Consumer-oriented
The social and ecological environment is product range concept
predominantly influenced by economic
activities. PAPSTAR is aware of the PAPSTAR products are usually (Oosterhout), Spain (Tarragona),
resulting responsibilities and has acted disposable products and consum- Sweden (Alingsås) and Poland (Buk) –
accordingly for many years, in particular ables. The product range, which and further sales partners in many
by enforcing an ecological, social and comprises almost 5000 items, is a European countries such as France, Italy,
ethical approach and activities. The combination of more than 200 Croatia (with Bosnia & Herzegovina) or
principle of sustainability is firmly production facilities across the Switzerland. The head office of
anchored into the company’s standards. globe, and is split into three PAPSTAR GmbH is in Kall/North
categories: Disposable crockery Rhine-Westphalia.
In 2010, PAPSTAR documented and service packaging, table and
important basic values and norms in the room decorations, disposable Thanks to the European-wide logistics
first version of its Code of Conduct. The products for the household, and service concepts PAPSTAR ensures
expanded Code of Conduct, which is professional kitchens, hygiene the constant availability of its entire
based on the ten principles of the United and geriatric care. product range. Primarily, the company
Nations Global Compact (UNGC) supplies its product range to cash-and-
2018, documents conduct rules in the The company primarily focusses on carry supermarkets, department stores,
following areas: Europe and has its own sales offices in consumer stores and supermarkets and
Austria (Spittal/ Drau), The Netherlands also specialist wholesalers.
■■ Human rights, social responsibility
and work environment
Environmental responsibility and
Position
■■
sustainability
■■ Corruption prevention
■■ Data protection etc. As a trading company and logistics service provider, PAPSTAR acts as an important
interface between manufacturers, and trading groups and consumers throughout
This Code of Conduct is binding for all Europe. This means that the company is able to play an important role in ensuring the
members of staff and compliance is also environmental and social compatibility of the production and promoting an ‘awareness
a mandatory requirement for all for the environment and social matters on the sales side’.
suppliers and business partners who
work with the company.
Suppliers
Social and ecological Code of Conduct
environment
Customers
PAPSTAR Sustainability Report 2019 | Sustainability _______________________________________________________________________________________________________________________________________________________________________________________________________________ 7
Quality and environment Structure and
Management systems fields of activity
At PAPSTAR, environment and quality ■■ Quality PAPSTAR has identified five central
goals have always been given equal ■■ Ecology areas in which corporate activities
consideration in all company decisions ■■ Social matters impact on the social and ecological
and actions. The company is aware that ■■ Economy environment (and vice versa):
economic success in the long-term is only
possible if the customers’ expectations ■■ Employees
with regard to the quality of the products ■■ Products
and services are met. The company sees This is why a third party regularly reviews ■■ Environment
quality, ecology and social responsibility the following at PAPSTAR: ■■ Networks
as one unit and as a requirement for ■■ Processes
economic success. An integrated ■■ Quality management system in line
management system guarantees with the norm DIN EN ISO 9001 Within these fields of activity,
continuous review and improvement of ■■ Environment management system in PAPSTAR reports about its
our own processes and activities in the line with the norm DIN EN ISO endeavours, progress and projects
following dimensions: 14001 relating to sustainability.
Strategy and vision
The resources on our by the top perspective. Accordingly, the
“For us, sustainability is the
planet are not management, and is presentation of the five sustainability
foremost priority of all our activ-
inexhaustible. And actively enforced strategies stands for continuous imple-
ities. Sustainability is becoming
yet, our need for internally. mentation and a 360° view of
the core message of our
raw materials and PAPSTAR has ecological and social issues. The
PAPSTAR brand.”
energy continues to underscored the approaches serve orientation and also
Bert Kantelberg, CEO PAPSTAR GmbH
grow as the global special relevance of act as a standard for upcoming decisions
population increases. To ensure that we this topic by creating a sustainability in various company areas. Based on this,
leave behind a sound and healthy management position. The company PAPSTAR has already developed a
environment for future generations, it is firmly believes that sustainability does number of actions and has generated
imperative that we take decisive action not mean pursuing isolated measures, sustainable success.
today (especially in industrial countries). but requires a comprehensive
As a result, companies are currently
facing increasingly large ecological, 5. We assume social
societal and social challenges; this is 4. We take care of responsibility within our
our employees networks.
something that PAPSTAR recognises
and wants to face prepared. The devel-
opment of these kinds of action and their
implementation has long since become
one of the company’s central day-to-day
3. We implement
material cycles.
360°
tasks. In general, this issue spans all
1. We help save
areas and hierarchy levels in the resources.
company and is carried and nurtured by 2. We review our actions
consistently with respect to their
the employees. The sustainability impact on the environment.
standard is consciously lived, especially
8 __________________________________________________________________________________________________________________________________________________________________________________________________________________ Employees | PAPSTAR Nachhaltigkeitsbericht 2019
Forward-thinking
corporate culture
Expertise, a high level of work conditions in the fields of
motivation and the resulting management, equal opportunities and
quality of our joint work: A diversity (the international term used as
striking ‘triad’ the opposite of
for PAPSTAR’s “PAPSTAR GmbH and its discrimination),
formula for employees work hand-in-hand health, as well as
success.” to create good working condi- know-how and
tions and successfully partici- expertise.
Accordingly, it is in pated in the ‘Forward-thinking
the company’s best corporate culture’ audit. The The basis for the
interest and one of certificate is recognised for two certification process
its focuses to ensure years and is valid until 31st was a detailed
that all its December 2019”. survey of the
employees are workforce and a
Official certificate from the Federal Ministry for
happy at their common definition of
Labour and Social Affairs and the ‘Initiative New
workplace and that Quality of Work’ (project responsible: a development plan
they also support Demografie Agentur, curators: Bertelsmann for the upcoming
and help reach the Stiftung, Great Place to Work Deutschland years. Because at
GmbH, Das Demographie Netzwerk e.V – ddn)
goals. As part of the PAPSTAR we are
initiative ‘New convinced that, in
Quality of Work’ (INQA) by the Federal light of the ongoing internationalisation in
Ministry for Labour and Social Affairs Europe, highly motivated employees are
(BMAS), PAPSTAR partnered up with its an essential factor for consolidating and
employees to completely redesign the expanding the company growth.
Employees’ number of years at PAPSTAR Very high identification
potential
12 % At the moment, there are about 250 employees in the
administration, warehouse and vehicle pool departments at
PAPSTAR GmbH. Central goals are motivation and
encouragement which leads to long-term binding to the
company. More than 50 percent of the workforce has been
50 %
with PAPSTAR for more than 15 years, the majority of this
38 % number since their apprenticeship: A decisive competitive
factor that goes hand-in-hand with a high identification
potential. There are currently 30 young men and women
in apprenticeships in eight different professions (office
management clerk, industrial clerk, e-commerce clerk,
IT technician for system integration, IT technician for
application development, warehouse logistics specialists,
Years with the company > 15 Years with the company < 15 Trainees
warehouse specialist, professional driver).
PAPSTAR Nachhaltigkeitsbericht 2019 | Employees __________________________________________________________________________________________________________________________________________________________________________________________________________________ 9
In-house training
The future and performance of a training courses to ensure that its appren- scope of the management system,
company is highly dependent on the tices are in good hands. And training has systematic training plans are defined in
quality of the training: For instance, also proven to be a central element of the respective departments; also, there
PAPSTAR also organises internal sustainable development: Within the are inter-departmental courses.
Number of accidents
Safe work environment
25
Number of accidents
To systematically identify potential sources of accidents and
Linear (Number of accidents)
take precautions, regular health & safety tours of the company
20 PAPSTAR are conducted (by internal and external specialists).
22 As a result, we have been able to reduce the number of
accidents, especially in the warehouse, considerably.
15
Here are some examples of the actions that has been taken:
10 14 14
■■ The use of safety cutter knives
11 ■■ Personal protective equipment (PPE)
10
■■ Safety training at the workplace (also by external experts)
5
■■ Consistent compliance with correct driving and rest periods
for drivers (health & safety aspect)
0 ■■ Cooperation with the in-house safety committee, health
2003 2006 2010 2014 2018 insurances and company doctor
Prevention and health support
Thanks to its company health ■■ Cardio and back courses in cooper-
management system, PAPSTAR is well ation with a local fitness studio
equipped to face the challenges ■■ Promotion of the Job-Bike concept
presented by demographic change. Top for the purchase of a new bicycle
priority: To not only maintain but also configured to the owner’s wishes
improve the health of the workforce in
the long-term. PAPSTAR also offers its employees a
well thought-through welfare
To this end, PAPSTAR has taken concept comprising a
numerous measures including: company pension scheme
and healthcare.
■■ Investing in supporting equipment to
minimise non-ergonomic situations in
the warehouse (including manipu-
lator lifting equipment and height-ad-
justable packing tables)
■■ Ergonomic driver seats in all
PAPSTAR lorries
10 _______________________________________________________________________________________________________________________________________________________________________________________________________________________ Products | PAPSTAR Sustainability Report 2019
Environment aspects and quality standards
PAPSTAR develops and designs its safety and ultimately to make the health
product range based on clearly of the end consumers the top priority for
defined principles. Environmental every product and product range
and social aspects are considered decision. Important pillars of the oblig-
to be equally as important as high atory performance process within the
quality standards. scope of the product range policy are
health compatibility checks and analyses
Central product ranges are designed to of the environmental compatibility of
come into contact with food which products through to their resource-saving
means that PAPSTAR has a special production. The PAPSTAR brand
responsibility to consider the many therefore stands for excellent quality
different aspects of food hygiene and standards.
Sustainable product
range design
The main focus of the PAPSTAR products and product ranges is
on a sustainable approach. The growing demand for
sustainable consumption patterns and connected lifestyles by
consumers requires the provision of product alternatives and
motivates the company to continue its strategy of expanding its
range of sustainable products.
Innovative thinking and approaches with respect to the input
materials for products, the design and packaging are essential
aspects here. PAPSTAR is consistently pushing the design of
the product range toward these kinds of innovations and is also
endeavouring to promote sustainable product alternatives that
stand out, thanks to the use of regenerative raw materials, the
fact that they can be composted and their mono-material
composition.
These kinds of innovative products are
currently available under the
sub-brand PAPSTAR pure
PAPSTAR only uses sustainable disposable products of and are made, amongst other
the brand ‘pure’ in the company canteen. The used things, of sugar cane, palm
crockery is processed together with food and organic leaves, bamboo, PLA
waste from the offices in our own composting machine. (polylactide based on maize
The compost is then spread across the green areas of the starch) and CPLA (crystallized
large company grounds. polylactide), and wood and fresh
fibre cardboard.PAPSTAR Sustainability Report 2019 | Products _______________________________________________________________________________________________________________________________________________________________________________________________________________________ 11
Promotion of efficient alternative products
PAPSTAR has a sustainable approach – it is so sustainable
that it is even willing to do without a range of non-sustainable
products or materials. This does not restrict the options open to
customers, instead it is about offering them efficient alternatives.
The company believes that positive impacts on the environment
and resource savings can only be significant, if it is possible to
achieve a high level of market penetration of sustainable
product range innovations rather than simply providing
product alternatives.
Interaction
This is why PAPSTAR consistently focuses on promoting the use
of sustainable products in its range, for instance by means of
■■ … certification of product lines focusing on sustainability. Alternatives
■■ … targeted interaction with customers and end consumers.
■■ … active, open and transparent communication.
■■ … provision of in-depth information material.
Innovation
■■ … staff training.
■■ … comprehensive information for employees via the Intranet.
■■ … targeted PR work (trade media, online magazine etc.).
Innovation, alternatives, interaction – PAPSTAR sees important
potential in all three determinants of the product range design
for further promotion of the relevance of sustainable products
and their use. Also, the formation of the company PAPSTAR
Solutions GmbH pushes the development of alternative
disposal solutions for sustainable closing of material cycles.12 _______________________________________________________________________________________________________________________________________________________________________________________________________________________ Products | PAPSTAR Sustainability Report 2019
“Come on,
let’s make compost!”
KLEVE! Thank you – PAPSTAR is The jointly initiated pilot project by
still very impressed by you! Not PAPSTAR, Street Food Festival (Rieken-
only did you create a unique brauk Schmidt GbR) and the Schön-
street-food atmosphere in great mackers environment services for the
weather conditions, your contri- weekend event in Kleve (6./7. April
bution to the “Come on, let’s 2019) could not have gone any better.
make compost!” pilot project was Thousands of festival visitors participated
also excellent. in the ideal weather conditions and
separated waste more accurately
than we could have hoped for.
There was hardly a misplaced
plate, cup or cutlery in any
of the bins provided for
these items made of regen-
erative raw materials
(wood, fresh fibre
cardboard, sugar cane,
palm leaf and maize starch).
This impression was confirmed
again by the compost plant in
Goch.PAPSTAR Sustainability Report 2019 | Products _______________________________________________________________________________________________________________________________________________________________________________________________________________________ 13
We and our partner, Street Food Festival, are now very excited “Come on,
to see the results of the examination which will tell us about the
quality of the compost material (about 400 kg) and the subse- let’s make compost!”
quent compost. The Rhein-Waal Polytechnic, course ‘Biological
Resources’ accompanied the project scientifically. The explanatory video for the pilot project
(0:55 minutes)
PAPSTAR will of course be reporting about the results! Trans-
parent and open! “Come on, let’s make compost!” and enjoy
good food with a clear and sustainable conscience.
The official video of the pilot project
(Impressions and interviews, 5:36 minutes)
Pilot project structure
The project for the Street Food Festival in Kleve with
the motto “Come on, let’s make compost!” was
based on three pillars:
■■ The disposable items used at the Street Food Festival in
Kleve are only made of regenerative raw materials, such as
wood and fresh fibre cardboard, sugar cane, bamboo,
palm leaf or maize starch.
■■ All visitors to the festival were called upon to participate:
‘Please place your crockery, cutlery or cups into the
specially provided bins!’
■■ The used crockery, cutlery and cups were brought to a
nearby composting system after the festival. Also, in subse-
quent steps, the quality of the compost material that was
used will be examined and assessed.14 ____________________________________________________________________________________________________________________________________________________________________________________________________________ Environment | PAPSTAR Sustainability Report 2019
Environment management is an on-going process
For many years, saving resources part of the implemented achievement of which is checked in
and climate protection have been environment management regular audits by external institutions. In
the centre of focus at PAPSTAR for system pursuant to the norm DIN the first energy audit pursuant to DIN EN
all activities and decisions. As EN ISO 14001, the company keeps 16247-1 (Energy Service Act EDL-G),
an extensive legal register and which was carried out in 2015, it was
continuously checks established that the topic of ‘energy
compliance with (efficiency)’ was very deeply anchored
statutory obligations. into the company processes at
PAPSTAR. Continuous internal checks
Also, the management or needs-based adjustments – the
systematically defines internal environment performance at
an environment PAPSTAR is subject to a continuous
program, the improvement process.
Electricity
Reduction of power consumption is a Energy measures for targeted reduction ■■ Space reduction of the IT hardware
defined goal at PAPSTAR and is contin- of consumption and efficient power and therefore a reduction in the
uously monitored within the scope of the consumption is an on-going issue at cooling needs
environment management system. PAPSTAR. ■■ Successive switch-over of the lights to
Increases in energy needs are monitored LED equipment (in warehouses and
and interconnections analysed. There Electricity-saving examples: administration buildings – better
may be some increases in need as a compatibility, less eye fatigue)
result of individual projects, such as the ■■ Use of a new hardware server in the ■■ Installation of motion detectors and
new automatic carton store unit (AKL) IT infrastructure (savings: more than brightness sensors
and other KEP workplaces in 2018 50 percent)
(courier express parcel service) in the
warehouse. As a result, commissioning of 2.500.000
Electricity consumption kWh Linear (Electricity consumption kWh)
these systems is reflected in the annual Percentage eco-electricity kWh Linear (Percentage eco-electricity kWh)
power consumption. In total, various
measures were taken at PAPSTAR to 2.000.000
reduce power consumption; in 2018
consumption was less than three quarters
of the consumption level ten years ago.
1.500.000
PAPSTAR consistently purchases
kWh
electricity from renewable energy
sources. The percentage of ‘eco-elec- 1.000.000
tricity’ has been continuously increased
and, in 2018, totalled 800.000 kilowatt
hours (kWh) which equates to half of the 500.000
total energy consumed. It has been stipu-
lated that all electricity will come from
eco sources in 2020.
0
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018PAPSTAR Sustainability Report 2019 | Environment _____________________________________________________________________________________________________________________________________________________________________________________________________________ 15
Gas
PAPSTAR is also taking steps to reduce Since 2019 PAPSTAR has been
gas consumption, even though the recording and monitoring actual and
weather at the respective sites and also weather-adjusted gas consumption
longer cold periods are important deter- as a regular performance indicator.
minants over which the company has no
control. As a result, the energy needs can The company obtains the site-related
only be controlled to a certain extent. climate factors required for the calcu-
Presenting the weather-adjusted gas lation from the German Meteorological
consumption allows the company to Service (DWD). Using historical data, it
compare various calculation periods and has been possible to calculate the
shows what the consumption would have weather-adjusted gas consumption back
been in average weather conditions. to the year 2009.
kWh
Consumption adjusted kWh Measures for the efficient use
5.000.000
Actual consumption kWh of energy:
4.500.000 Linear (actual consumption kWh)
4.000.000
■■ Insulation and complete closure of
obsolete gates in the warehouse
3.500.000
■■ Ceiling insulation in offices and
3.000.000 social rooms
2.500.000 ■■ Modernisation of heating systems
2.000.000
■■ Complete shut-down of the heating
system in the summer months
1.500.000
1.000.000 Over the past ten years PAPSTAR has
500.000 achieved weather-adjusted savings of
around 12 percent kWh; the actual
0
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 savings are around 21 percent kWh.16 ____________________________________________________________________________________________________________________________________________________________________________________________________________ Environment | PAPSTAR Sustainability Report 2019
Diesel fuel
As a logistics service provider with its
own vehicle pool, the issue of fuel
consumption is of course of great impor-
tance – both from an ecological and
also economic point of view. PAPSTAR
continuously analyses the fuel-saving
technologies available on the market
and consistently invests in state-of-the-art
and resource-saving equipment. The
conversion of the entire lorry fleet to
EURO 6 vehicles by 2018 was just one
step toward environmentally-friendly
27,00 Diesel consumption in litres Linear (Diesel consumption in litres)
vehicle management. Double-storey
equipment in all lorries allows optimum
26,00
use of the space in the vehicles.
By using an integrated telematic 25,00
system (for more than a decade), fuel
24,00
consumption and driving styles are
Litres per 100 km
analysed continiously in order to
23,00
develop common improvement action.
Arranging driver training by experienced 22,00
eco(nomic) driving instructors including
health & safety has proven extremely 21,00
beneficial in maintaining and even
20,00
improving achieved performance levels.
19,00
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
In addition to the equipment and driving
style, the weather and road conditions
and also the utilisation of the transport
equipment have a considerable impact
on fuel consumption. In 2018, PAPSTAR
was able to reduce fuel consumption for
every 100 kilometres to 21.95 litres.PAPSTAR Sustainability Report 2019 | Environment _____________________________________________________________________________________________________________________________________________________________________________________________________________ 17
Water
PAPSTAR also documents, checks and, operation of a water treatment plant and
if possible, reduces the consumption of a rainwater tank has lowered the need
fresh water, especially in the relevant for fresh water considerably. Another
vehicle pool area. The vehicle mainte- measure was the partial switch-over to
nance and cleaning in the company water-free urinals.
generate the high water needs. The
Waste
PAPSTAR handles reusable materials in line with sustainable volume statistics and the results are monitored on a regular
management principles. The reuse of waste materials to save basis. PAPSTAR receives the relevant data from a certified
resources always takes priority over disposal. In a waste disposal partner.
management concept developed by trainees (including the
briefing of all employees), the residual materials in the company PAPSTAR is planning to expand the existing waste disposal
are sorted and then returned to the material cycle if possible. concept in 2019. This will allow direct resource savings, a more
The reusable material of the separate fractions must be reliably differentiated collection of separate waste types and an
sorted from contaminates when disposed of. The goal is to increase in the return of these reusable materials into the
undercut a soiling level of five percent. The separately collected recycling loops.
reusable materials are recorded according to fraction in the
Company composting system
PAPSTAR only uses sustainable offices as well as coffee
disposable products of the brand ‘pure’ grounds from all the company
in the company canteen – primarily coffee machines in the company
plates and bowls made of residues of the composting system since 2015.
sugar cane plant. All disposable On average, seven cubic metres
crockery has been disposed of together of waste are processed and/or
with the food and organic waste from the composted every month.
The ‘output’ of around 480 litres is then
spread across the expansive green areas
on the company grounds in Kall. In line
with the cradle-to-cradle principle,
PAPSTAR implements a recycling
process for its own products every day.
This is not only good for the environment,
it also saves on disposal costs.18 ____________________________________________________________________________________________________________________________________________________________________________________________________________ Environment | PAPSTAR Sustainability Report 2019
New cup recycling model passes
practical test with flying colours
Constructive and consistent: In April 2019 PAPSTAR attracted
PAPSTAR is facing up to the nationwide interest by supplying a large
sustainability challenges posed street food festival in Kleve on the Lower
by the market; for instance in the Rhine with products made of renewable
middle June 2019 at the Zülpicher raw materials. The used crockery, cups
“Tag am See” Festival with the and cutlery were then collected
Cologne-based band Kasalla. A separately and sent for professional
final follow-up analysis of this composting. In contrast, the latest pilot
successful pilot project. project implemented a convenient
recycling approach, especially consid-
ering the fact that recycling is a more
sensible disposable solution for the
25.000 or more PLA cups used for
example at the “Tag am See” Festival.
The cold drink cups from the PAPSTAR
pure line that were ultimately selected
are smartly branded, very stable and are
made of maize starch (PLA – polylactide,
aka polylactic acids). They are
completely biodegradable and can be
hardly distinguished from conventional
plastic cups.
The sustainable idea:
■■ PAPSTAR takes back cups as they
were delivered (i.e. in a box, 16 rows
of 70 cups each)
■■ a rubbish bag was placed in the
empty carton so that the used cups
could be replaced into the box
■■ when the carton is full the rubbish
bag is sealed with a cable tie and
then the carton is closed so that the
transport volume remains the same
■■ the used cups (in the cartons) can be
stored temporarily at PAPSTAR
before being transported in a logisti-
cally efficient system to a local
recycling company
■■ The disposable cups with residual
liquid inside underwent a final sorting
process at the above-mentioned
company (to rule out any impurities),
then they were ground and washed
before they were turned into PLA
pellets and reused to manufacture
other bio-based plasticsPAPSTAR Sustainability Report 2019 | Environment _____________________________________________________________________________________________________________________________________________________________________________________________________________ 19
Photosynthesis Treatment
The recycling system for
bio-plastics
Regenerative raw materials
Starch
Biological Processing Intermediate product/granulate
degradation
g
End products
Compositing system or
recycling company
Bio-mass or pellets for producing
Collection Production
bio-based plastics
of bio-waste
concert visitors: This impression was
confirmed during the nightly clean-up
work.
PAPSTAR employees were also at the
festival to see this ‘sustainable solution The task that PAPSTAR Solutions
model with disposable cups’ for GmbH will be facing is to further
“We didn’t need to pick up any cups themselves. Insights: The festival visitors optimise and individualise the insights
from the floor!” The festival organiser all played their part and were very gained from the pilot project. What has
was absolutely thrilled: “The situation last willing to accept the deposit system. already been decided: The tested
year was completely different; the Information published in social media recycling system can be classified as
festival grounds were completely littered and local newspapers prior to the event ‘absolutely recommended’ in many
with plastic waste.” A cup deposit of also raised awareness for the issue so aspects for large events. Word has
1 Euro was certainly one of the reasons that almost no explanations were gotten out about the positive effects of
that the return rate was almost 100 needed on the day itself. the all-round carefree package with the
percent.” Also, ‘Viva con Aqua’ from maize starch cups. A large triathlon
Cologne (water projects for the organi- And another extremely positive event, a city marathon, rock festivals
sation of the same name and the World side-effect was noticed: The fact that no and a reputed brewing company with
Hunger Aid) had set up cup donation empty cups were thrown away on the 300 outdoor events every year have
points across the grounds and were able floor also had a positive effect on the also discovered this ‘sustainability
to collect a proud total of 1.250 Euro”. usual throw-away behaviour of the principle’.20 __________________________________________________________________________________________________________________________________________________________________________________________________________________ Networks | PAPSTAR Sustainability Report 2019
Central responsibility
In the interface function between instead it is a value system that extends
producers and customers or beyond the confines of the company and
consumers PAPSTAR believes it is is something that PAPSTAR demands
able, and also has a duty, to from its supplier and contract partners.
assume central responsibility for An essential requirement is an eco-effi-
all products along the entire cient approach in the supply chain
supply chain. management for the basic product
groups. Suppliers and logistics service
Sustainability is therefore not an isolated providers assume a central role in this
basic principle within the company, process.
Procurement management
Since 2009, the supplier base has been regularly evaluated
with respect to sustainability and socially responsible work
practices. In addition, there are also binding purchasing or
minimum standards (including those relating to health and the
environment) demanded by the suppliers. PAPSTAR will
terminate partnerships in case of unacceptable business
practices.
Code of Conduct
A central element of the procurement tolerance strategy with respect to child or
requirements is the Code of Conduct that slave labour and discrimination, require-
was revised and adopted by PAPSTAR ments relating to healthy and safe
in 2018. This forms the basis for contracts working conditions, avoiding conflicts of
with the company. Based on the ten interest, data protection and, last but not
basic principles of the Global Compact least, responsibility for the environment.
of the United Nations, the Code of PAPSTAR not only sees the Code of
Conduct formulates PAPSTAR’s require- Conduct as a voluntary duty but also
ments with respect to compliance with demands its implementation and
human rights and work norms, the compliance from suppliers and business
environment, climate or corruption partners which they confirm with their
prevention. Other points are the zero signature.PAPSTAR Sustainability Report 2019 | Networks __________________________________________________________________________________________________________________________________________________________________________________________________________________ 21
Supplier self-disclosure
The supplier self-disclosure is a question- underscore its own requirements with
naire with several pages and is a proven respect to quality and the environment.
method for systematically collecting This tool is much more than just a formal
information about suppliers and their way to protect against risks, it serves
performance potential. As part of the PAPSTAR as an important lever to
quality management system, PAPSTAR promote the development of the sustain-
also demands this self-disclosure to ability principle among its suppliers.
Analysis and evaluation
As part of the supplier evaluation The focus of the current and future
process, supplier performance is analysis strategy will be on specifying
checked and analysed at regular social and ecological minimum require-
intervals. Continuous meetings and tours ments for the suppliers. At the moment,
of production facilities help to find out PAPSTAR is also checking other options
about the ecological and social norms, for organising extensive social audits so
and ultimately audit them. Particular that it can guarantee more continuous
attention is paid to compliance with monitoring of the above-mentioned
human rights and ensuring the health & criteria (compliance, implementation,
safety of employees. This is a procedure improvement).
that also heightens awareness for one’s
own issues and leads to the expansion of
the internal requirement profile.
Corruption prevention Supplier development
PAPSTAR does not tolerate corruption – this is one basic PAPSTAR has set itself the goal of further developing sustaina-
principle of the Code of Conduct and applies to employees bility standards in its own delivery chain. The aim is to ensure
and business partners alike. To ensure general compliance with and promote the continuous transfer of know-how, in particular
regulations, the company drafted a Compliance Ordinance with regard to sustainability issues, by means of partnerships.
Guideline in 2018 which was published in the BE A PAPSTAR
Intranet and came into effect in 2019. As corruption is very hard
to identify on a day-to-day basis at work, steps were taken to
draft an Anti-Corruption Guideline in 2018. The internally
appointed ‘Head of Compliance’ offers professional and legal
advice, and is also the contact person for the compliance
officers for any questions or in case of dubious events. In
addition to the guideline, the employees will undergo training
(rules of behaviour for corruption-free work) to raise awareness
for this issue in the future. Reviews and checks are also part of
day-to-day business. If corruption cases are discovered,
sanctions will always be taken.22 ___________________________________________________________________________________________________________________________________________________________________________________________________________________ Processes | PAPSTAR Sustainability Report 2019
Vehicle pool: Driver training The utilisation level of the vehicle pool
depends on a variety of factors that are
and tour optimisation taken into account when tours are
planned:
PAPSTAR also deploys state-of-the-art equipment combined with
targeted training for all drivers (Economic Drive, driving lorries fuel-ef- ■■ Punctual delivery of goods
ficiently) as part of its vehicle pool management system. ■■ Order levels / volume
■■ Available freight capacities
The goals – the company strives to use resources efficiently, reduce consumption levels
and minimise emissions – are not just carried by the drivers, but are anchored into the To avoid trips by empty vehicles as far as
day-to-day processes. PAPSTAR identifies an important indicator that impacts on possible, the vehicle pool management
these goals during the vehicle pool analysis process. team always plans tours in the previously
mentioned ‘circular system’ so that the
A ‘circular system’ is used to plan the use of the vehicles, which is an important lorries are filled to the optimum or fully
ecological efficiency variable. Goods delivery to customers, transshipment hubs and utilised thanks to the double-storey
collection from suppliers. Here, PAPSTAR endeavours to reach the highest level of system. If this cannot be guaranteed,
utilisation of its vehicles and monitors the utilisation level every month, although thought is given to using qualified
punctual goods deliveries are always the first priority. transport service providers to ensure
efficiency. However, it is not always
possible to subcontract shipments due to
80,00 Utilisation level of the vehicle pool in % Set target in % the shortage of freight space and drivers.
Continuous monitoring of the deployed
78,00
transport service providers by the
76,00 loading supervisor is an integral part of
the process at PAPSTAR – from the
74,00 vehicle equipment, the condition of the
Utilisation in %
vehicle through the safety aspects of the
72,00
deployed drivers.
70,00
68,00
66,00
64,00
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
The utilisation goal of 70 percent has
proven realistic in recent years. This illus-
tration clearly shows that PAPSTAR has
always achieved a vehicle pool utili-
sation level of more than the set target of
70 percent over the past ten years. Our
aim is to maintain this level.PAPSTAR Sustainability Report 2019 | Processes ___________________________________________________________________________________________________________________________________________________________________________________________________________________ 23
CO2 emissions have been halved since 2009
An optimum vehicle pool utilisation level 5.000 Electricity CO2 emissions in t total
also helps to use resources more 4.500 Gas CO2 emissions in t total
efficiently (lower CO2 emissions) and Diesel CO2 emissions in t total
4.000
also less fuel. PAPSTAR has set itself the Linear (CO2 emissions in t)
task of reducing its own CO2 emissions 3.500
(electricity, gas, diesel fuel). Initial
3.000
successes in recent years have been
Tonnes
2.500
based on the rise in the use of electricity
generated from regenerative energies 2.000
and a decrease in electricity
1.500
consumption. There has been a drastic
drop of around 83 percent in this field 1.000
since 2009. Emissions originating from 500
the use of gas have been reduced by 21
0
percent and even by 43 percent due to a 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
drop in fuel consumption.
In total, the identified CO2 emissions
since 2009 have been reduced by 2320
tonnes. This corresponds to a CO2
storage capacity of a wood covering an
area of 250 football fields.
And PAPSTAR intends to further reduce
CO2 emissions, in particular by means of
the set strategy of only purchasing
eco-electricity as of 2020.24 __________________________________________________________________________________________________________________________________________________________________________________________________________ Certifications | PAPSTAR Sustainability Report 2019
The most important quality seals
and certificates at a glance
The main focus of the PAPSTAR PAPSTAR focuses on quality seals that bodies or certification organisations, but
products and product ranges is on stand for clear statements when selecting also actively nurtures certifications and
a sustainable approach. Environ- and producing products. the continuous monitoring of all products.
mental and social aspects are
examined as well as high quality The company not only prefers items that
requirements. bear the quality seal from independent
Quality management PAPSTAR Service GmbH have
ISO 9001 introduced and maintain a quality
management system in line with the norm
■■ Type: Certificate DIN EN ISO for the ‘sales, logistics management and
9001:2015 services for non-food goods concepts’
■■ Issued by: DEKRA Certification as stated in the certificate code at the site
GmbH, Stuttgart in Kall. DIN stands for ‘Deutsches Institut
■■ Validity: 14th November 2018 – für Normung’ (German Institute for
13th November 2021 Standards), EN for ‘European Norm’
and ISO for ‘International Organization
The company DEKRA Certification for Standardization’. This norm is
GmbH certifies that the company therefore recognised in Germany,
PAPSTAR GmbH and the company Europe and across the globe.
Environment management The company DEKRA Certification
ISO 14001 GmbH certifies that PAPSTAR GmbH
has introduced and maintains an
■■ Type: Certificate DIN EN ISO environment management system in line
14001:2015 with the norm for the ‘sales, logistics
■■ Issued by: DEKRA Certification management and services for non-food
GmbH, Stuttgart goods concepts’ as stated in the certif-
■■ Validity: 14th November 2018 – icate code.
13th November 2021
Forest Stewardship Council® Austria to the FSC® standard for certain
– FSC® product groups. The Forest Stewardship
Council® (FSC®) has set itself the goal of
■■ Type: Certificate TUVDC-COC- using the earth’s forests in an environ-
100722 (Registration number) mentally-compatible, socially-com-
■■ Issued by: DIN CERTCO patible and sustainable manner. The
Gesellschaft für Konformitäts global uniform basic principles for
bewertung mbH, TÜV Rheinland responsible forest management are
Group, Berlin defined. The seal indicates that the raw
■■ Validity: 27th March 2018 – materials of the respective product come
17th November 2021 (fifth issue) from a forest that is managed respon-
sibly. To ensure this, the proven product
The company DIN CERTCO GmbH has chain certification tool is used. Tracea-
certified the company PAPSTAR bility is guaranteed by means of the test
GmbH and PAPSTAR Vertriebs AG number.PAPSTAR Sustainability Report 2019 | Certifications ___________________________________________________________________________________________________________________________________________________________________________________________________________ 25
Keimling DIN CERTCO has certified a number of
products made of compostable materials
■■ Type: Certificate DIN EN by the company PAPSTAR GmbH.
13432:2000-12 – Sub-certificates Also, the company DIN CERTCO issues
■■ Issued by: DIN CERTCO sub-certificates for certain items. The
Gesellschaft für Konformitäts validity of the certificates therefore varies
bewertung mbH, Berlin depending on the item.
■■ Validity: varies depending on the
product certification The producers of the certified items keep
the main certificates. Traceability of the
A European norm for compostable product chain certification is guaranteed
materials is the DIN EN 13432 based on product-specific registration
(Keimling). In industrial composting numbers below the Keimling conformity
processes, more than 90 percent of the symbol. The ‘Keimling’ logo acts as proof
product has biodegraded after 80 days. that the products are made of
After six months, even the smallest of compostable materials. PAPSTAR uses
particles (smaller than two millimetres) internal company registration numbers
have completely metabolised. on the products.
TÜV Rheinland laboratory. The product was also
(suitable for food) subjected to a load simulation (e.g. heat
and weight). The key word ‘Suitable for
■■ Type: Certificate TV 60100515 food’ confirms that the product satisfies
■■ Issued by: TÜV Rheinland LGA the test criteria of TÜV Rheinland.
Products GmbH, Cologne
■■ Validity: 13th March 2015 – The company TÜV Rheinland LGA
12th March 2020 Products GmbH has certified the
food-suitability of some of PAPSTAR
Objects that are designed to come into GmbH’s products. This includes products
contact with food are known by the made of paper or cardboard, for
generic term ‘food contact materials’. instance cake bases or plates and dishes.
TÜV Rheinland checked whether or not The respective TÜV seal confirms that the
hazardous substances can be passed certified product is suitable for contact
from them onto the food that could be with food, and the regular monitoring of
harmful to health or change the compo- the items.
sition, the smell or the taste of food. To
this end, TÜV Rheinland has drafted a
test catalogue that defines minimum
standards for each product for the
‘food-suitable’ characteristic, if the
product is used properly. Also, the infor-
mation provided by the manufacturer is
reviewed. The test catalogue is oriented
on national laws and ordinances for
consumables and the accepted
standards in the industry, and also goes
above and beyond these. Sensory tests
of changes in taste and smell, and
chemical and chemical-physical
analyses were conducted in the26 __________________________________________________________________________________________________________________________________________________________________________________________________________ Certifications | PAPSTAR Sustainability Report 2019
SGS-TÜV Saar (examined for The company SGS-TÜV Saar GmbH
dangerous constituents) certified some of PAPSTAR’s products
confirming that ‘various product
■■ Type: Certificate number properties are safe’. The products are
TSG152642 examined for various contaminants to
■■ Issued by: SGS-TÜV Saar GmbH, confirm product safety. The corre-
Sulzbach/Saarland; the SGS SA sponding TÜV symbol ‘HAZARDOUS
based on Geneva is a publicly listed SUBSTANCES TESTED’ confirms the
international goods examination chemical and also the mechani-
group. cal-chemical product safety of the
■■ Validity: 21st December 2016 – certified products. At the moment, almost
2nd June 2020 all items in the balloon range bear this
symbol.
Nordic Swan Ecolabel joined forces and continuously assess the
entire production process with the
■■ Type: PAPSTAR Sverige Aktie- ‘Nordic Swan Ecolabel’. The goal is to
bolag (AB) – Licence number only certify products whose entire
30880015; Paper Print Converting production – from the production of the
GmbH (PPC) Austria – Licence raw materials through to the production
number 30010051 and ultimately the disposal of the waste
■■ Issued by: Miljömärkning Sverige – causes as little pollution as possible to
AB the environment.
■■ Validity: 25th May 2018 – 31st
October 2020 (Sweden); to 31st In general, the label stands for
December 2019 (Austria) compliance with various ecological,
qualitative and health-relevant criteria.
The company PAPSTAR Sverige AB is The logo marks the origin of the product
certified in the field of candles, the by means of a product-specific licence
company Paper Print Converting number (placed below the logo). It may
GmbH Austria (PPC) is certified for only be used for specific products and in
various products, such as napkins and line with the guide. In the candle sector
table cloths. The ‘Nordic Swan Ecolabel’ PAPSTAR places its own internal
is an environment seal issued by the number below the seal; the certified
Nordic Minister Council that was products by Paper Print Converting (PPC)
developed in 1989. In Scandinavia, the bear their production number below the
paper and wood manufacturers have seal.You can also read
