Navigating the new normal Social Impact Report 2020 - Deloitte
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Navigating the new normal Social Impact Report 2020
Social Impact Report 2020 Contents
Bushfire Navigating the
response new normal
Contents
Climate action Working with purpose
program for a better society
Building resilient Creating a diverse
communities and inclusive culture
2 3
Social Impact Report 2020 Introduction
The times are unprecedented.
The health and economic
Stepping up to the
impacts of COVID-19 on world challenges of our time
populations and on global
business continue to hit hard.
No-one is immune. Radical The times are unprecedented. A special section titled ‘Navigating
changes to our daily lives, The health and economic impacts of
COVID-19 on world populations and on
the new normal’ tells some of the
individual stories of our concerted
including social distancing global business continue to hit hard.
No-one is immune. Radical changes to
COVID-19 response. Further stories
tell of our work with clients in building
and working from home, while our daily lives, including social distancing
and working from home, while working
resilient communities as well as our
own diverse and inclusive culture that
working to ensure the health to ensure the health and wellbeing of
our families, leave us in no doubt that we
sets us apart.
and wellbeing of our families,
need to rapidly adapt to a new normal. We are proud to be a founding
member of the Climate Leaders Richard Deutsch
leave us in no doubt that
But there are reasons to be optimistic Coalition in Australia, an important
about how our nation and our new group of business leaders and
governments are facing into this crisis; subject-matter experts whose goal is
we need to rapidly adapt as well as the many ways Deloitte’s
leading economic and policy minds have
to be a constructive and powerful voice
on climate change. With mental health
to a new normal. worked hard to help achieve some of
the vital policy outcomes necessary to
front and centre as one of the biggest
societal issues of our time, we are also
protect Australians during the pandemic. pleased that Deloitte’s National Leader,
Federal and state governments, as well Public Sector and Public Policy,
as business, have had to work together Ellen Derrick has been appointed a
in new ways. Necessity is proving to Board member of the Corporate Mental Tom Imbesi
be the parent of the virtual office’s Health Alliance of Australia. These are
full invention. just two examples of how, faced with
the present challenges and their
Our purpose – to make an impact different impacts on all of us, Deloitte
that matters – has never been more remains steadfast in its dedication to
important. This FY20 Social Impact making an impact on our clients, our
Report includes many stories about people and our communities.
the ways we continue, despite the
challenges, to bring that purpose to life.
This year, we have tailored our report
in response to the times. We look at
our bushfire recovery efforts and the
approaches we are taking to guide Richard Deutsch Tom Imbesi
our clients and communities on the Chief Executive Officer, Chairman,
challenges arising from climate change. Deloitte Australia Deloitte Australia
4 5
Social Impact Report 2020 Introduction
Winner for
Community
Contribution in
the Australian
$31m
Business Awards
Being purpose-led
and people-focused total investment in
our communities $11.76m
pro bono services
My first year as Chair of The Deloitte Our investment included a total of to help position Australia for future
Foundation proved to be one of $3 million to help bushfire-affected economic prosperity in our ever-
unprecedented challenges for our communities and $100k from our changing global environment. The
firm, our family of charities and the Wishing Well distributed specifically Deloitte Foundation, an important
FY20
important work we all do together. to help charities with their COVID-19 pillar of our firm’s culture and values, Highlights
The combined economic and social
consequences of the 2019-20 bushfires
responses. Our contribution to our
global WorldClass program to impact
stands with our people, our clients and
our communities in these difficult times.
$1.73m
in donations,
$16.1m
followed by the COVID-19 pandemic 50 million lives by 2030 resulted in
dollar-matching
were particularly devastating for the more than 90,000 lives being positively
and support
not-for-profit (NFP) sector. At a time impacted by the work of Deloitte
when large numbers of Australians Australia and our charity partners.
– as well as overseas-born residents
and visitors – were most in need of
volunteering including
With an intensified, purpose-led focus
support, many charitable organisations
struggled with the simultaneous
on our people and our communities,
The Deloitte Foundation introduced a
303 skilled ($10.32m) and
traditional ($5.78m)
problems of increased demand series of informative virtual sessions Champions for
and decreased resources. Food- that served as wonderful forums The Deloitte
providing charities and mental health for community connection during Foundation
organisations are just two examples Workplace Giving Month in June,
of those whose services were severely enabling members of our family of
impacted. Fundraising events, such as charities to share with us insights from
Oxfam Trailwalker, of which Deloitte the frontline of COVID-19. Hundreds
Rob Collie
is the primary partner, had to be of our people from all geographies
Chair, The Deloitte Foundation
cancelled or held virtually due to actively participated in each session,
COVID-19 restrictions. many expressing their appreciation,
which was pleasing evidence of our
Yet, despite the incredibly difficult newly discovered power of connecting
5,027
92,660
overall environment in FY20, I am virtually to activate our purpose and
proud that our commitment to wellbeing. Further sessions themed Impact Day
making an impact that matters in our in line with the United Nations participants at
communities was unwavering. Deloitte Sustainable Development Goals 473 events
was able to make a total investment (UN SDGs) are planned in FY21. WorldClass lives impacted
in our communities of $31 million in
donations, pro bono support and The depth and breadth of stories
volunteering, representing a modest demonstrated in this report bear
increase on the previous year. testament to our ongoing commitment
6 7
Social Impact Report 2020 Bushfire response
Deloitte’s $3 million
bushfire response
The Australian bushfires of 2019-20
marked the beginning of an immensely
difficult year for our nation and the
wider world. In early January, Deloitte’s
leadership resolved that in addition
to monetary support, the firm would
contribute our unique skills and
knowledge in whatever ways were
needed. A bushfire steering committee
Bushfire
was established, consisting of Ellen
Derrick, Rob Hillard, Rob Collie, Pete
Williams, Matt O’Donnell, Ian Trevorah
and Ursula Brennan.
response
We worked with the NSW Rural
Fire Service to support them with
procurement, onboarding additional
volunteers and handling incoming
donations. We reached out to
recovery task forces, agencies and
government in Victoria, NSW and
other affected states to offer our
assistance. Understanding what
relief local communities needed was
vital – from access to power, water,
food and shelter to accommodation,
clothing, transport and fuel. Assistance
with paperwork, grant applications
and other administrative tasks was
also necessary to relieve pressure.
Deloitte’s Bushfire Support Finder was
developed to help affected individuals
and businesses to identify grants and
other assistance opportunities relevant
to each case. We prioritised our efforts
based on community advice. By May,
our total bushfire response amounted
to more than $3 million of in-kind,
commercial and volunteering support,
including more than $600k in pro bono
services. Our contributions are ongoing.
8 9
Social Impact Report 2020 Bushfire response
Leveraging global and local Deloitte
disaster recovery expertise
A Deloitte global team of disaster When bushfires ravaged the east
500
people connected with
the help they needed
recovery experts, including two coast in the summer of 2019-20, Pete
former US FEMA (Federal Emergency was in familiar circumstances. He had
Management Agency) emergency been in the thick of the deadly 2009
response specialists, visited Australia Black Saturday fires as his own family
to share their perspectives and members’ lives were threatened,
expertise on the bushfire recovery. their houses lost. His experience with
Working with a Deloitte Australia team, bushfire-affected communities, the
they gave important insights and ways their needs and issues evolve
support to help set up the National and the importance of consultation
Bushfire Recovery Agency. Deloitte were invaluable. Having direct contact
was proud that our vast global reach with communities to find out what they
and depth of expertise enabled us to needed was key.
identify two emergency management
experts and bring them to Australia
at short notice. Additional Deloitte
expertise was leveraged locally
through Deloitte’s Chief Edge Officer,
Centre for the Edge, Pete Williams.
Supporting bushfire-affected communities on the frontline
Our presence on the ground enabled Fencing for Fires (FFF) is another Deloitte also dispatched a secondee to
us to provide effective local support. grassroots initiative that provided the Business Council Association (BCA)
We brought to bear our capabilities experienced fencing installers and to assist with the immediate delivery
and networking to help organise materials to farmers to replace fences. and strategic planning of their flagship
essential community-based efforts Deloitte teamed up with FFF and BizRebuild program. With the clear
and grassroots initiatives. Tradies for Fire Affected Communities intent of maximising the impact
to kick off Australia’s Biggest Working of limited resources, the program
The main issue with the recovery Bee. Working with community leaders made a significant impact on local
effort was matching people who on the ground we identified what businesses and the community by
needed help with volunteers. immediate needs people had and distributing tools vouchers to help
A Facebook group called Tradies for coordinated volunteer tradespeople tradespeople replace equipment lost
Fire Affected Communities, the or fencing installers to solve problems. in the fires, running professional
brainchild of tradesperson Piers Smart, skills workshop and contributing to
started up in early January with We also helped set up Mission the reconstruction of community
workers rushing to offer support for Rainwater, a grassroots initiative that amenities in fire-affected regions.
fire-affected communities. Some installs water tanks to provide essential
14,000 skilled tradespeople offered access to safe water for families who
their help. A website was built to have seen their properties suffer
manage processes and data. Two significant damage from the bushfires.
Deloitte secondees helped connect Sustaining water supplies were
500 people with the help they needed. installed at more than 65 households.
L-R: Then Victorian Premier John Brumby, Pete Williams and an Army relief worker following the 2009 Black Saturday bushfires.
10 11
Social Impact Report 2020 Navigating the new normal
Navigating
the new
normal
12 13
Social Impact Report 2020 Navigating the new normal
Informing and influencing economic
debate during the pandemic
Deloitte’s leading economic minds Deloitte Access Economics Partner
have collectively made a major, positive Nicki Hutley sees Deloitte Access
contribution to Australia’s economic Economics’ role as being the
and social policy debate during the interpreters “who can hopefully
COVID-19 crisis. provide some balance and sense to the
population in general as well as specific
The Deloitte Access Economics team advice to the firm’s clients.” COVID-19: A once in a
continues to be at the forefront of generation opportunity
a major Deloitte commitment to Pradeep added, “We do a lot behind
interpret, analyse and advise clients the scenes, but we also know that the
to reshape the economy
and policy makers on the evolving media remains a vital channel that
In the midst of the greatest economic
impact of the pandemic. Dr Pradeep allows us to inform, influence and
crisis since the Great Depression,
Philip, Lead Partner, Deloitte Access help build Deloitte’s eminence. The
Deloitte Access Economics considered
Economics, said Deloitte Access power of Deloitte Access Economics
a series of scenarios – of plausible
Economics was the largest private- is that we are great storytellers.
and possible futures – to understand
sector economics practice across And right now, people need to hear
the signposts and transmission
Australia and New Zealand, as well as accurate, evidence-based stories of
mechanisms which can guide
the biggest in Deloitte globally, and our predicament – as well as ways to
decision-making. Dr Pradeep Philip,
with that comes big responsibilities. address it that offer hope.”
Lead Partner, Deloitte Access
Economics said:
“We’re always focused on providing Deloitte Access Economics Partner
clients with deep economic rigour Chris Richardson believes “everyone
“Our conclusion?
and insights, but we’re also incredibly has a second job in life – the job of
mindful of the ways in which we can leaving the world a better place.” We should design our
influence, and contribute to, debates recovery with reform
around so many important issues and
shape public policy, in good times and
at its centre, to build a
bad,” Pradeep said. better and fairer economy
and country, because
productivity is no accident.
“Lots of us at Deloitte are lucky Australia can do, and must
enough to do work that allows do, better than just return
us to work for a better world at to normal”.
the same time as we do our day
New research – Economic scenarios
jobs. Helping our clients has an for the COVID-19 recovery – focused
enormous impact. But that on three forward-looking scenarios
and timeframes: from the future we
opportunity is perhaps particularly
hope for, to the future we want to
true for those of us in Deloitte avoid, to our view of the future we
Access Economics; and it is even should prepare for. The scenarios
forecast economic impacts and
more true right now.” identify opportunities for economic
Chris Richardson Partner, Deloitte Access Economics and social reform.
14 15
Social Impact Report 2020 Navigating the new normal
Elevating opportunities for jobseekers
When COVID-19 began to harshly Three months later, Elev8Me had
impact on the lives and careers of a virtual volunteering army of 600
many young people in 2020, Deloitte’s volunteers, and had helped 420
Tiffany DCunha, a manager in the firm’s jobseekers with resume reviews.
Learning Solutions Consulting practice “We’ve received really great testimonials
– along with her sister – began to think from applicants who found
about how they could “pay it forward” employment,” Tiffany said.
during the difficult times.
The team’s thinking and processes
“We had seen talented colleagues, continue to evolve to keep up with
peers and friends lose their jobs as a the response. The manual onboarding
result of the pandemic and we wanted processes have been automated and
to do something to help,” Tiffany a data specialist recruited to build
explained. They assisted with CV in recommendations for a jobseeker
and cover letter updates, as well as opportunity based on certain
passing on recruiter details to those elements of their profile.
they knew. But they also saw that the
problem extended way beyond their “We’re now being approached by
own professional and social circles. organisations to be a registered charity
So, in their personal time, they built a partner. As we grow, our top priority is
digital platform through which anyone still to ensure we provide jobseekers
looking for employment could request with the best support possible and
a CV review, and volunteers could we’re really excited to see where this
register to be a second set of eyes on goes next,” said Tiffany.
their website, elev8me.online
Mapping global data to understand COVID-19
In 2020, Deloitte worked on an The dashboard, the creation and “The depth and breadth
important project with the World delivery of which was supported pro
Health Organization (WHO) to build a bono by Deloitte, will feature on the of Deloitte’s global health
live dashboard that maps the health WHO website. Deloitte will also work care expertise, economic
and economic interventions utilised for with clients globally to help guide
analysis and digital
managing COVID-19 in 190 countries risk management approaches for
around the world. The dashboard businesses as we deal with ongoing capability make our firm
enables government and business waves of infection in our communities. uniquely placed to deliver
leaders to understand the outcome The dashboard provides insights
of those interventions on both the that will inform every business and
this major global project.
management of the pandemic and on government in these challenging times. This source of real-time
the economy in their own countries data will be invaluable for
or markets. It provides the most
comprehensive dataset available making more informed and
globally and brings together health and evidence-based decisions.”
economic data from 50 global datasets
Dr Stephanie Allen
in a unique and integrated way enabling Deloitte’s Global Health Leader
more informed decision-making.
16 17
Social Impact Report 2020 Navigating the new normal
How COVID-19 will
change core business
operations
COVID-19 has forced business leaders
to examine almost every business
function to understand the short and
long-term impacts of the pandemic.
Deloitte believes the key macro
elements to running a business won’t
change. These include understanding
who the customer is, understanding
cash flow and liquidity positions and, Combating COVID-19
most importantly, having a really strong
strategy for talent and workforce. with resilience
However, there is a set of core We have created several ready-to-go
business operations that underpin accelerators to help our clients think
these fundamentals that’s undergoing through their response and recovery
considerable change. One concern journeys and identify their areas of focus.
for most business leaders, during
these times, is the workplace: We also released a collection of insights to
Business leaders need to work out help businesses manage and mitigate risk
how to successfully adapt to the new associated with COVID-19. These included:
normal of a blended physical and • The impact of cyber on critical
virtual working environment. Another infrastructure in the next normal
challenge facing leaders is the risk
• Infrastructure or accelerated capital
within supply chains. The pandemic
spend as an economic stimulus
has highlighted several risks in
supply chain networks, which has put • Health, safety and wellbeing in the
increased strain on organisations of new normal
all shapes and sizes, both public and
• Strengthening and transforming global
private sector. Business leaders need
supply chains
to think about supply chain agility Assisting small to help businesses identify which types Restart: Manage reopening.
to minimise the risk of disruption to • Digitally transforming organisations and levels of support are available Determine where to focus first and
production and to meet customers’ with confidence businesses to survive based on their profile. what’s required to meet the most
needs. Business is also now • COVID-19 workplace safety and thrive pressing business priorities.
confronting key questions regarding self-assessments. An additional Small Business Roadmap
Revitalise: Use these new business
its broader role in the economy and As the impact of COVID-19 continued for Recovery & Beyond workbook was
priorities to reconfigure and revitalise
society – a matter of trust and licence. to grow, so did measures released by created to support business owners to
the business. This requires a balance
the government to support businesses navigate through recovery. To bridge
between ongoing and evolving needs.
through the crisis. Deloitte developed a the crisis and lay a foundation to thrive,
COVID-19 Stimulus and Support Finder Deloitte identified three phases for
The workbook addresses these phases
to identify and understand the stimulus businesses to work through:
as well as actions and considerations
and support available to businesses,
Reflect: Define what’s next for a across customers, cashflow, supply
helping them to respond, recover and
business. Think about what has chain, workforce, digital enablement
thrive. The Stimulus and Support Finder
worked, learnings and what has been and workplace.
deploys a series of high-level questions
missed in response to COVID-19.
18 19Social Impact Report 2020 Climate action program
Climate
action
program
Deloitte Australia believes climate We have a dedicated Climate
change is the biggest shared Action Program, led by Deloitte
challenge facing humanity. Climate Australia’s Chief Transformation
change is a social, humanitarian, Officer, Rob Hillard. A Climate
moral, environmental and economic Action Advisory Council and Climate
issue. As business leaders, policy Champions Network have been
influencers and individual citizens, formed to advise the firm executive
we must face up to the urgent need and to drive climate action work,
for comprehensive action. Doing especially in relation to employee
nothing is not an option, and it is not engagement. The multi-year program
without cost. To mitigate the risks is designed to work across the
posed by climate change the global firm’s footprint, voice, and market
economic system must transform offerings to reduce the firm and our
to decouple growth from emissions clients’ carbon footprint for a more
intensity. We must also do our part. sustainable and prosperous future.
20 21Social Impact Report 2020 Climate action program
111%
decrease in firm’s
absolute emissions
in FY20 compared
to FY19
Footprint
Deloitte Australia is walking the talk on previous year (PY), with emissions
the environment, taking action to cut intensity dropping by 23%. Travel-
our carbon emissions and operate related emissions make up 66% of
sustainably. The firm’s leadership team our reported carbon footprint, with
is committed to intensifying its focus electricity use rounding out the
on the need to take action on climate remainder. While this total emissions
change, and as part of this has agreed reduction was largely driven by a
to adopt the carbon emissions reduction in air travel as a result of
reduction targets developed by the the COVID-19 pandemic, we’re
Deloitte Global Societal Impact Council. determined to take the opportunity
Our absolute emissions decreased to fundamentally rethink ways of
by 11% in FY20 compared with the working beyond the crisis.
Operational Sustainability
kgCO2e Total emissions Full time equiv. CO2ekg Emissions movement FTE movement
movement from PY (FTE) (YTD) per FTE per FTE from PY from PY
FY20 19,983,578 -11% 11,123 1,818 -23% 16%
FY19 22,355,962 14% 9,591 2,331 -4% 18%
FY18 19,690,602 10% 8,128 2,422 -5% 15%
22 23Social Impact Report 2020 Climate action program
Voice
We believe we have a responsibility to use
our voice to influence policymakers in seeking
solutions to the most significant national and
global challenges before us. We draw on our
vast experience with business, communities,
governments and regulators, alongside our
research and analytical expertise to contribute
to a balanced debate on climate change. The
responsibility for change rests with all, and the
transition of our economy is an imperative.
So, we use our voice to speak to Company
Boards, their Chief Executives and Chief Financial
Officers and the entire C-suite to help them grasp
the challenges ahead; to speak to communities Decarbonisation is our future: It must be factored into the COVID-19 recovery
and workers to help navigate a pathway to We are experiencing a human As attention shifts to reflating governments to do so may disadvantage
skills and jobs for the future; and to speak with tragedy. The COVID-19 crisis is economies it is time to ensure clean economies with existing infrastructure
governments and regulators to build a least- leading to human loss and suffering, energy, transport and smart and production capital that’s becoming
hardship and job destruction. It has infrastructure are at the heart of any quickly outdated, requiring additional
cost, balanced, transition for the economy. We necessitated immediate and significant longer-term stimuli. A key feature of our future upgrades. It may also lead to
produced many pieces of analysis and thought public health and economic global current crisis is that all sectors have bailing out, or letting fail, businesses
responses, affecting all of us, both been disrupted and some devastated. whose value rapidly diminishes due to
leadership focused on the climate debate
now and for the foreseeable future. But now, in the very midst of lockdown, being unviable in the low-carbon future.
in FY20. These included our perspective on But with the economic recovery we must turn our attention from This future is not so far away as countries
decarbonisation and the opportunity for Australia comes great opportunity to embrace response to recovery. An unprecedented and companies work towards ambitious
a low-carbon future and refocus on scale of government recovery measures 2030 emissions targets. Poor investments
in driving a green economic recovery from the green economy rather than stick is already upon us. With the scale of today would soon be exposed.
COVID-19, which appeared in the Guardian, an to 20th century business models and these interventions, COVID-19 is fast
excerpt of which is included on the next page. infrastructure. A modernised economy bringing our economy to an inflection In the very midst of lockdown, we
with a more sustainable production point – one that will define the structure must turn our attention from response
system is in our sights. of our economy for decades and help to recovery. Recovery and building
us to rebuild the lucky country. resilience go hand in hand. Resilience
Seizing the moment: how Australia can to climate change will continue to be an
build a green economy from the COVID-19 With the global shift towards low carbon objective in a post-COVID future.
wreckage. Governments need fiscal by investors, corporates and citizens, Building for climate risks is building
policies that achieve both short-term decarbonisation is perhaps the most economic resilience, and recovery
recovery and set a longer-term significant longer-term issue that must plans, so targeted, taxpayer dollars
beneficial direction for the economy. be factored into the recovery. Failure of will have been invested wisely.
24 25Social Impact Report 2020 Climate action program
Offerings BHP steps towards net
zero emissions by 2050
One of the major ways Deloitte Assisting clients to mitigate In 2018, BHP led the global
climate change and pivot to resources industry with a goal to
Australia helps address climate change new opportunities reduce its operational greenhouse
is by advising our clients how to gas emissions to net zero in the latter
We utilise leading tools and half of the century, in line with the
manage the business risks arising from 2015 Paris Agreement goals. In 2019,
approaches leveraging climate science,
it, assisting them to transition from high economic and financial modelling BHP committed to setting a medium-
to low-carbon intensive activities and to develop tailored solutions and term, science-based target for
strategies for clients. Our proprietary operational emissions.
exploring alternative energy sources. Decarbonisation SolutionsTM assists
We provide our clients with a range our clients to analyse and understand Energy Transition & Decarbonisation
Partner, John O’Brien said BHP’s
of services to assisting them to manage their decarbonisation journeys and
to challenge existing business models commitment creates a highly attractive
and thrive in the low-carbon world, through climate science. We have and differentiated approach that
one in which climate risk stress testing helped some of Australia’s largest and will positively impact the whole
most complex organisations across resources industry.
will become a key imperative for diverse sectors including mining,
Australian businesses. infrastructure, agriculture, banking BHP’s Innovation Sustainable Operations
and government to understand the and Sustainability and Climate Change
impacts of climate change under teams swung into action on the
different emission scenarios; to Pathways to Net Zero project, to drive
develop emission reduction targets operational emissions reductions.
using the Science-based Targets
Initiative; and to develop net zero As part of a global effort, we helped
pathways as well as model economic to identify, quantify and articulate
and financial impacts. We have also potential pathways to achieve and
provided pro bono support to assist maintain net zero operations by 2050,
a leading charity to achieve carbon informing the development of the
neutral status and further reduce medium-term target.
their climate impact.
Deloitte helped BHP develop a
decarbonisation tool, with global experts
from multiple jurisdictions providing
ongoing input on emerging issues.
We’re proud to have helped some
of Australia’s largest and most
complex organisations across the
resources, infrastructure and banking
sectors understand the impacts
of climate change under different
emissions scenarios.
26 27Social Impact Report 2020 Climate action program
Making healthy rivers Helping athletes to navigate
climate change
The Resilient Rivers Blueprint is an management approaches, will be
innovative framework for managing promoted to river custodians and
As a former international-level Australian netballer, Deloitte
river systems in a world that is authorities around the world.
senior manager Amy Steel was struck down by severe heat
undergoing a dramatic acceleration
stroke while playing a practice match in South Australia in
of change. It differs from most other The Resilient Rivers Blueprint’s long-
39-degree Celsius heat.
management approaches in that the term time horizon leads to some
focus is on protecting rivers, not just subtle, but crucial differences in
It spelled the end of her netball career and has left lasting
for the current generation, but for management priorities. These include
health impacts. But it also helped inspire her work in
future generations. establishing stable institutional
Deloitte’s sustainability practice and her study of a Masters
arrangements, developing a systems
of Climate Policy, along with her commitment to help other
The initiative involves a rigorous approach, securing financial
athletes to find their voice on climate change. Amy started
holistic assessment process to security and embracing an adaptive
out with Audit & Assurance at Deloitte gaining strong
evaluate a river and its community’s management framework.
experience with clients in the energy sector. She has been
resilience through a series of simple
formally trained by the Bureau of Meteorology and CSIRO,
qualitative self-assessments, followed The Blueprint is targeted for river
deepening her quest for knowledge about the science and
by a quantitative objective assessment. managers, practitioners in river-related
modelling involved, and global best practice.
organizations, scientists who work
Deloitte is working with the with river communities and managers,
There’s a fine balance for athletes speaking up about climate
International River Foundation community organisers, river basin
change and the importance of government funding and
and founding partners to develop organizations, and interested parties.
support for stadiums and sporting events, according to Amy.
the framework and supporting
She believes athletes must stand up for their values and
engagement/assessment tools. We The definition of river resilience, is
acknowledge the signs of climate change are irrefutable. This
also bring to the table our experience derived from the following Stockholm
belief led her to help VicSport implement guidelines dealing
in governance, systems-thinking and Resilience Centre’s definition: River
with extreme heat conditions.
sustainable finance. Resilience is the capacity of a river
system and its associated communities
The framework, which covers to quickly recover from disturbances, “It’s definitely one of those things,
governance and institutional adapt to changes without collapsing, and the more you learn, the less you know.
arrangements, financial security to transform through innovation and
and access, systems thinking and implementation of resilience strategies.
The more you get into it you realise how
complicated the science is. Sometimes
there are unintended consequences
from solutions.”
Last year Amy spent three days with the former US Vice
President and environmentalist Al Gore at a workshop in
Brisbane after being nominated by the Sports Environment
Alliance. COVID-19 prevented her from attending the UN
Sport conference, which was rescheduled to an online event
in October 2020, but as a result she became the first athlete
supporter of EcoAthletes (now joined by 20 athletes globally),
whose purpose is to give athletes a platform and a voice to
become more vocal about climate change.
28 29Social Impact Report 2020 Working with purpose for a better society
Working with
purpose for a
better society
Working with the nation’s driving reform towards a more
leading businesses and prosperous and sustainable
governments, we combine our society. Examples of our work
professional expertise and profiled here in areas such as
intellectual assets with Deloitte’s migration, disability, family
purpose, which is to make an violence and mental health –
impact that matters. We focus among others – are tangible
where our skills make the evidence of the way we activate
greatest impact, raising our purpose within our business
awareness, taking clear action to participate in building a fair
to help improve lives, and and inclusive Australia.
30 31Social Impact Report 2020 Working with purpose for a better society
Valuing skilled migrants
in Queensland
Working with the Queensland
Government, Deloitte Access
Economics determined that the state’s
economy would be $250 million larger
in ten years if the skills of migrants
were better utilised; this economy-wide
762m
impact is the result of the increases
in productivity and flows through to
economic outputs and consumption.
Each year, thousands of skilled migrants combined total of people
and refugees come to Queensland to Reshaping disability suffering from depression,
anxiety and alcohol or
make it their home. These people bring services drug abuse disorder
a diverse range of skills, qualifications
and extensive professional experience For almost three years, Deloitte has
that has the potential to add significant played a pivotal role in assisting the
value to businesses, the economy and Victorian Government to reshape the
society. Despite over 80,000 skilled disability services market in Victoria.
migrants and refugees coming to live We’ve now successfully helped
in Queensland over the last 10 years, complete the transfer of disability
analysis by Deloitte Access Economics accommodation and respite services,
shows that almost half (49%) are not currently operated by the Government, Understanding disruptive technologies in mental health
fully utilising their skills and experience to five not-for-profit organisations, as
in the labour force. What’s the impact? part of the transition to the National The World Economic Forum and the strategic, safe and successful New Zealand Ministry of Health to pilot
The cost of skill underutilisation in Disability Insurance Scheme (NDIS). Deloitte Australia have embarked on a implementation of e-mental health the toolkit in New Zealand and we are
Queensland per annum is more than A complex and challenging program, joint two-year project to contribute to solutions. The project’s objectives actively looking forward to identifying
$21.9 million. This cost arises from a the NDIS aims to successfully deliver better mental health outcomes on a are to: further national pilot opportunities.
lack of skills recognition among the high quality outcomes for thousands of global scale. Based on Australian as well We have hosted workshops at Davos
• Make the case for change as to how
migrant cohort in Queensland and clients, the department, and the state as international health data, it is in January 2020 and the online webinar
technology can support the delivery
associated social impacts including by consolidating and replacing existing estimated that almost half of the world’s A Paradigm Shift in Mental Health in May
of improved mental health outcomes,
unemployment as well as issues specialist disability support systems population experience a mental illness 2020. We are planning major project
including a global review of what
affecting health, family-life and a sense under a single scheme. The successful at some point in their lifetime. This workshops online at the Global
technologies are available and the
of belonging in Australia. transfer of these services will help the currently includes 300 million people Innovators Summit in December 2020
importance of using a framework to
Government deliver on its promise to with depression, 284 million with and Davos in January 2021. These ethics
guide decision-making
the NDIS, providing more choice and anxiety and 178 million with an alcohol and governance workshops and
control to people with disabilities over or drug abuse disorder. At the same • Create a decision-making framework, partnerships mark a turning point in the
the services and support they receive. time there are over 10,000 apps including ethical, regulatory, project from research and community-
available related to mental health and governance and funding building towards our project’s second
considerations, to guide policymakers,
$21.9m
less than 1% have been assessed for objective: creating a governance
> their clinical efficacy. The project employers, investors and providers to framework for ethical, safe, strategic
engages executives and leaders from feel confident to build and implement and confident use of technology in
cost of skill underutilisation e-mental health solutions
across government, big business, the mental health. We believe technology
in QLD per annum
public sector, technology, healthcare, • Test and refine the framework in a has the ability to support the early
and especially people with lived real-life setting. detection, diagnosis, treatment and
experience of mental ill-health, to prevention of mental ill-health and
advise on the development of an ethical Deloitte Australia and the Forum have make care much more accessible
and regulatory framework to support begun a project partnership with the throughout the world than it is today.
32 33Social Impact Report 2020 Working with purpose for a better society
Promoting Indigenous Demonstrating that social
business and jobs in WA inclusion pays off
$12.7b
Deloitte has worked with the The Special Broadcasting Service (SBS)
Wirrpanda Foundation for over a commissioned Deloitte Access Economics
decade helping it to thrive and grow to quantify the economic dividend from
into an organisation with more Tracking progress on improving social inclusion in Australia in
than 100 staff. In 2019 Deloitte order to help shape its future policies and estimated worth annually to
domestic and family Australian economy of having
also supported the Wirrpanda strategies for delivering on its charter.
Corporation to design the West violence in Queensland The analysis found that social inclusion a more inclusive society
Australian Indigenous Business and plays a critical role in lifting Australia’s living
Employment Hub. The hub provides Deloitte Access Economics was standards through increased productivity
services to achieve sustainable engaged by the Queensland in the workplace, improved employment
business goals, jobs and aspirations Department of the Premier and and health outcomes, reducing the cost
for the Indigenous community of Cabinet to support the implementation of social services and by spreading the
WA. Deloitte was fundamental in of the evaluation framework for benefits of economic growth across
designing the hub’s operating model the Domestic and Family Violence society. The economic dividend from
using Deloitte’s ‘Operating Model’ Prevention Strategy (2016-2026). The Australia having a more inclusive society
methodology. The design was further evaluation included a review of the is estimated to be worth $12.7 billion
informed by interviews with Indigenous strategy’s second action plan. The annually as a result of higher productivity,
businesses and job seekers, Chamber purpose of the structured review was improved employment outcomes and
of Commerce and private sector to summarise progress to date and improved health outcomes. A diversity of
organisations, as well as desktop develop a single narrative describing experience, cultures and attitudes can help
research. On 17 February 2020, the the extent to which the Domestic and provide a breeding ground for new ideas.
hub’s official launch was attended by Family Violence Prevention action plan How well people relate to one another in
the Federal Minister for Indigenous has progressed the reform towards its the workplace is important to facilitating
Australians, Ken Wyatt, the WA key outcome. The evaluation included creativity, while social connectivity can help
Treasurer Ben Wyatt and Federal MP engagement with six government labour markets function more efficiently.
Steve Irons to name a few. Deloitte was departments, surveys with Domestic As Australian society becomes increasingly
recognised as a key contributor to the and Family Violence (DFV) service diverse, the importance of fostering social
design and establishment of the hub. providers, conversations with people inclusion will grow. This is important
affected by DFV, interviews with the for our communities and our economic
DFV Implementation Council, the prosperity. To do so, we will need to place
Aboriginal and Torres Strait Islander policies that support social inclusion at the
Advisory Group and Interdepartmental forefront of our public policy agenda and
Committee and Executive teams. develop policies to share the economic
Given the scale and complexity of benefits of diversity across different
the reforms undertaken, the delivery groups in our society.
and implementation to date was
commendable, a sentiment echoed
during consultations with stakeholders
both internal and external to
government. It is too early to observe
the long-term outcomes sought
from the strategy, though there are
examples of programs, including pilots,
which are showing promising results,
suggesting that Queensland is on track
to achieve its objectives.
34 35Social Impact Report 2020 Working with purpose for a better society
Decoding dementia
Deloitte Access Economics has been
$22.2b
commissioned by the Commonwealth
Department of Health to undertake
an evaluation of phase one of the
lifetime costs for Specialist Dementia Care Program
the estimated 14,603 (SDCP) over the period 2019-2022.
new cases per year The SDCP provides specialist
transitional residential support for
people with very severe behavioural
and psychological symptoms of
dementia (BPSD).
Counting the
The purpose of the evaluation is to
economic cost of assess the processes, outcomes and
epilepsy in Australia impacts of the SDCP across three
levels: consumers with very severe
In 2019-20, an estimated 142,740 BPSD and their families/carers;
people live with active epilepsy in SDCP providers (staff and local
Australia, costing a total of $12.3 billion, partners); and the broader aged
according to a report by Deloitte. care and health systems.
The lifetime costs for the estimated
14,603 new cases per year is $22.2 The evaluation involves extensive
billion. Epilepsy doesn’t discriminate, engagement with key stakeholders
being prevalent across gender, age across Australia, including a series
Innovating with GovLab In 2020, more than 200 young We also collaborated with the WA and location. Epilepsy is a serious of consultations and a survey
professionals from the Victorian public Innovation Hub to deliver a virtual neurological condition that carries with administered to SDCP staff at each
GovLab is Deloitte’s global public sector developed potential solutions Design Lab in June where 70 members it stigma, psychiatric comorbidities of the SDCP sites. The consultations
sector innovation offering designed to for Victoria’s pandemic response at of the community developed potential and high economic costs. It is the and survey will address a specific set
support public sector organisations GovLab hackathon sessions. Deloitte solutions for the important challenge: second most burdensome neurological of evaluation questions related to
to develop the mindset, skills and co-designed and delivered eight events How might we ensure that citizens stay condition, after dementia, accounting program implementation, effectiveness
toolkit needed to innovate. Now throughout the four-week program well as Western Australia commences for 14.6% of the burden of disease of and efficiency.
launched in Australia, GovLab enables and sponsored the inaugural Young the process of easing COVID-19 all neurological conditions. According
the firm to support our clients to IPAA (YIPAA) VIC Masterclass Series, restrictions? Ideas and innovations to the World Health Organisation, The findings will allow the evaluation
design, build and launch innovations helping to build the capability of future included methods for engaging the epilepsy accounts for over 13 million team to generate important and novel
and think through complex problems leaders in the Victorian public sector. community, gathering data and disability-adjusted life years and is evidence on the implementation and
using design thinking. The signature approaches for communications and responsible for more than 0.5% of the impact of a first of its kind program
GovLab sessions provide a structured Our WA Public Sector Emerging education campaigns, such as apps for global burden of disease. for older people with very severe
approach to solving complex or Leaders’ Dialogue (ELD) program health information, financial literacy behavioural and psychological
‘wicked’ problems, currently offered in cohort participated in a GovLab 100 and support. The WA Innovation symptoms of dementia. The ultimate
two formats: a 100-minute innovation minutes-to-innovate masterclass, Hub will now review the ideas and aim is to improve the patient and
masterclass; a two-day hackathon- exploring the challenge of enhancing innovations generated during the family experience for older Australians
style workshop. collaboration in the public sector. Design Lab to further develop and test with dementia.
Ideas included a government-wide them with the WA Community.
collaboration platform and game
show-inspired incentive program.
36 37Social Impact Report 2020 Working with purpose for a better society
Valuing Kakadu National Park
Kakadu National Park is one of Australia’s most
iconic natural and cultural assets and is known
around the world. Since Crocodile Dundee was
filmed there in the 1980s, while the Park’s natural
and cultural values have remained, the tourism
infrastructure has become dated.
The task for the Deloitte Access Economics
team and the Darwin office was to value
Kakadu National Park, the iconic site that is
dual listed on the UNESCO World Heritage List
Reforming out of home for its outstanding natural and cultural values.
The Deloitte report, which is now complete,
care services for NT children considered the economic contribution of tourists
as well as a national survey of Australians’
Territory Families, which provides To ensure the functionality of the
attitudes to the area. Local government and
out-of-home-care (OOHC) services service model, Deloitte: built a financial
community consultation also provided key inputs
for children in the Northern Territory, model; conducted procurement
to the report, which will be launched as part of
engaged Deloitte to help them analysis; designed a monitoring and
the re-opening of tourism in the NT at a future
establish a best service model for the evaluation framework as well as a
date dependent on the end of the COVID-19 crisis.
reform and delivery of their programs. high level implementation plan for
The focus of the review included the reformed OOHC service model.
expansion of foster and kinship care
services, strengthening child-centred The process resulted in the
care, as well as ensuring accountability development of a transformational
and governance across the system. reform approach to OOHC in the NT.
This included the design of a transition
We examined best practice from institutional to home-based
approaches from a jurisdictional care, through the empowerment of
analysis, along with analysis of the families and communities to undertake
findings and recommendations from foster and kin care. The model also
of the NT Royal Commission and the established a child-centred therapeutic
Royal Commission into Institutional approach to institutional care as a
Responses to Child Sexual Abuse. solution for when home-based care is
The Deloitte team developed a not possible. The reform approach is
comprehensive understanding of ambitious and will establish the NT as
the opportunities to enhance the a leader in OOHC services in Australia.
NT’s OOHC system. We then worked
through a human-centred service
design process with Territory
Families to create a new operating
model framework.
38 39Social Impact Report 2020 Building resilient communities
Building
resilient
communities
Deloitte Australia strategically In addition to our longstanding
targets its community impact partnership with Oxfam
in vital areas including global Australia, our national community
poverty, education and the partners include Many Rivers,
creation of opportunities for which focuses on empowering
disadvantaged people in regional people who need business and
Australia, among others. Our financial support in rural and
national community partnerships remote Australia. In FY20, we
with not for profit organisations, welcomed The Smith Family as
aligned with our purpose and our third national community
our values, enable us to partner, with a specific focus on
collaborate on in-depth projects creating opportunities for
resulting in sustainable long- disadvantaged children using
term impact. education as a key tool.
40 41Social Impact Report 2020 Building resilient communities
Assisting Queensland
organisations to help
people in need
The Community Services Industry
Alliance’s (CSIA) role is to advance
the business and sustainability of the
community services industry, which
positively changes the lives of the most
vulnerable people in Queensland.
Consisting of 2,400 businesses, the
industry employs 114,000 people
AU$275
and contributes $5 billion to the Helping rural workers
Queensland economy. CSIA’s impact
on the industry combines business in Sri Lanka
insights, training and principles. average earning for a farmer
It assists and teaches community Deloitte Australia has been per month, 75% lower than
organisations in Queensland to recognised as a leading provider median Sri Lankan income
become more relevant, effective and of pro bono services. In FY20 we
sustainable, enabling them to make delivered the equivalent of $12 million
a bigger difference to the lives of the in pro bono services.
state’s vulnerable residents. Deloitte is
proud of its association with CSIA and In February 2020, a Deloitte team
our community contribution, through travelled to Sri Lanka to work with
pro bono audit services, to make an our national community partner
impact that matters. Oxfam on a major pro bono project to
increasing producer income and crop
improve the lives of poverty-affected
yield, reducing the impact of price
rural workers, especially women.
fluctuation, and building alternative
In Sri Lanka, the average farmer earns
income to hedge against climate and
less than $275 AUD per month, which
crop adversities.
is 75% lower than the median Sri
Lankan income. The project is part of
Four key sustainable development
Deloitte’s WorldClass goal to positively
outcomes are expected:
impact 50 million lives by 2030. The
aim is to increase the farmers’ income • 20% increase in income through
by improving the quality and quantity improved produce
of products they produce in the • Increased skills for more than
handloom, fruit, vegetable and 930 people
spice sectors.
• A more inclusive and
The joint Deloitte Oxfam initiative will gender-equal economy
help to improve local communities’ • Increased women’s participation
welfare through various initiatives by influencing national and
such as increasing female economic regional policies.
participation and empowerment,
42 43Social Impact Report 2020 Building resilient communities
$200k
Opportunities flow through Many Rivers Aiding victims of
natural disasters
The Deloitte Foundation’s national Today, Kerry’s Indigenous cultural
community partner Many Rivers business Goombuckar Creations – almost raised through When crises strike unexpectedly, we
provides financial and other support involving bush tucker, basket weaving,
donations and dollar matching give our people the opportunity to
to entrepreneurs and communities storytelling and dances, based in
by firm’s 2020 National contribute financially – and Deloitte
in disadvantaged contexts who lack Queensland, on Australia’s Sunshine
Bushfire Appeal dollar matches their support. In
access to economic development Coast, has 12 employees and turnover
FY20, staff donations and Deloitte
through mainstream channels. It of hundreds of thousands of dollars
dollar matching to the 2019 NSW and
has a particular focus on assisting per year.
Queensland bushfire appeals totalled
communities in rural, regional and
more than $42k. This was followed
$1.7m
remote Australia, including many First “I think Many Rivers gives by the firm’s 2020 National Bushfire
Nations people. Many Rivers’ inclusion
helps us deliver WorldClass, our global people an opportunity and > Appeal, which raised almost $200k that
was distributed to the Worldwide Fund
organisation’s initiative to positively a place to start without too our donations to charities via for Nature, Wildlife Victoria and The
impact 50 million futures by 2030.
many questions … without workplace giving, individual
Community Enterprise Foundation.
appeals and dollar matching
Further contributions were made to
Kerry Neill’s Goombuckar Creations all the rigmarole of other by the firm in FY20
aid victims of the South Asia Floods. A
lending bodies. Many Rivers special Wishing Well donation of $100k
Proud Gubbi Gubbi man Kerry Neill is
among many Indigenous Australians
is tailored more so to the was distributed across seven charities
with specific efforts directed towards
whose lives have been helped by Many grassroots people. They the COVID-19 response in Australia.
Rivers and Deloitte. Recovering from really do make an effort to
a low point in his life some years ago,
Many Rivers enabled Kerry access to a build that relationship and,
business loan he says he would have not just hand cash out, but
had trouble getting from the bank.
to give people a hand up.” A spirit of giving
This enabled him to produce a How
to Play the Didgeridoo CD, which was Kerry Neill Goombuckar Creations Our workplace giving program is
commercially successful. a fundamental part of our culture.
Deloitte dollar matches regular donors’
financial support to our family of
charities, and to emergency appeals
the firm launches when crises strike.
As well as our national community
partnerships with Oxfam Australia,
Many Rivers and The Smith Family, we
support another 29 charities through
workplace giving, pro bono support,
and skilled and hands-on volunteering.
On Impact Day, held every November,
nearly 5,000 of our people support
scores of not for profit organisations.
In FY20, we donated more than
$1.7 million to charities via our workplace
giving program, individual appeals and
dollar matching by the firm.
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