New conversations building better engagement with communities - New Conversations 2.0 Launch 12 February 2019 - New conversations: building better ...
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New conversations
building better engagement with communities
New Conversations 2.0 Launch 12 February 2019
David Evans #newconversations
Two years on….
• Two years of turmoil
• Further blows to public trust
• Advances in capacity and insight
• Renewed emphasis on cohesion
#newconversations
New Conversations road trip
Newcastle City Waltham Forest
Nottinghamshire County Reading Borough Stevenage
Coventry City Lincolnshire County Council North East Derbyshire District Council
Bradford City Northamptonshire County Durham County
North Yorkshire County Leicestershire County Basingstoke and Deane Devon (districts)
Sheffield City West Yorkshire CA Cambridgeshire County Bristol City
East Riding of Yorkshire Cornwall County South Gloucestershire
Harrogate Borough Ealing Epsom and Ewell
Lancashire County Merton Uttelsford
North East Derbyshire Norfolk County Worthing and Adur
Bolsover District Bournemouth Poole
Crawley Borough Rochdale Borough Darlington
Tameside Borough City of York Worcestershire County
Kent County Bradford City Bedford
Cheshire West and Chester Rochdale Cannock Chase
Cheshire East
#newconversations
Ten year trust time-line 2007-18
Northern
Rock
“Fake news”
Social Phone-
services – Volkswagen Grenfell
Baby P MP’s hacking
Horsemeat burgers
emissions
Expenses London Riots Facebook
FIFA corruption 2bn+ users
NSA files
LIBOR
scandal and
Barclays
“Bigot-gate” Rochdale grooming Brexit
BBC Saville
Banking crisis WikiLeaks case Panama
Twitter Papers
300m+
users
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
#newconversations
2018/19 …. song remains the same
Salisbury Cambridge Davis, Baker, Cyber sex Channel
#Metoo Analytica Johnson resign crimes triple migrants
Tommy Salmond Bolsonaro Gilet
Henry Bolton Windrush elected Jaune
Robinson arrested
Jan Feb Mar April May June July Aug Sept Oct Nov Dec
#newconversations
Trust in democracy
“The council don’t listen to our opinions –
they pretend to listen, but it’s just for show”
“Decisions have already been made –
they’re just ticking boxes”
“It’s a cosy elite – the council may provide
stuff for us, but they don’t speak for us”
“The councillors treat us as though we’re
racist or stupid if we ask to have a say”
#newconversations
Trust in the community
“If there’s no one you can trust overseeing
things, then it’s everyone for himself”
“Newcomers go to the front of the list so
you look after your own – no one else will”
“The area’s gone downhill: it’s pointless
trying to change it – no one else will bother”
“I know my immediate neighbours – but my
area’s just a place to live really”
#newconversations
Trust in the system
“It’s chaotic, so you don’t know who to
believe – it’s just a faceless bureaucracy”
“Even the frontline staff don’t seem to know
what’s going on – I certainly don’t!”
“You send an email or a text but it just goes
into the abyss”
“Can you trust the numbers? And where
does the money go?”
#newconversations
Ten year trust time line
#newconversations
Tech can’t build trust “All tech does is makes things faster” #newconversations
The mirror neurons have
it….
#newconversationsUnderstanding your place
1. Overcome the monster
2. The quest
3. Journey and return
4. Comedy
5. Tragedy
6. Rebirth
7. Rags to riches
Christopher Booker’s 7 basic
plots
#newconversationsHaving the right reflexes
#newconversationsEmbedding engagement
Political
leadership
Majority Corporate
Strategy
Group leadership (lead)
Engage Communica
Minority
Group
Officers (listen) te
and staff
(speak)
Partners
#newconversationsGive trust to get it….
#newconversationsYou can also read
