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A I R P O R T I M P R O V E M E N T. C O M 01|02 2021
Cincinnati/Northern Kentucky Int’l
Fort Lauderdale-Hollywood Int’l Updates Signs for Motorists Leverages Innovation
New Terminal Significantly Increases Capacity,
Flexibility at Brownsville South Padre Island Int’l
AIRPORT STORIES INSIDE: BNA | BRO | BUR | BWI | CHS | CVG | FLL | GRR | LAX | M01 | MBT | MCO | MWH | RSW | SAN | SFO
New Concourse at Nashville Int’l
DeWitt Spain Airport Applies Sealcoat to Preserve New Runway Asphalt Facilitates More Expansion & Renovations
MAKE A SMARTER FIRST Experience convention-defying smart glass that brings travelers closer to the outdoors while regulating heat to create a more relaxing airport environment. It’s time to build the airport of the future. Build unbound. Learn more at SageGlass.com/airports
IN THIS ISSUE 3
16 Fort Lauderdale-Hollywood Int’l
Updates Signs for Motorists
8 22
Cincinnati/Northern
New Terminal Significantly Increases Capacity, Flexibility Kentucky Int’l
at Brownsville South Padre Island Int’l Leverages Innovation
30 34 38
DeWitt Spain Airport Applies New Concourse at Nashville Int’l
Sealcoat to Preserve New Virtual Ramp Control System Updates City’s Front Door, Facilitates
Runway Asphalt in the Works at Orlando Int’l More Expansion & Renovations
44 48 54
Hollywood Burbank Airport San Diego Int’l Captures
Recoups Valuable Parking Grant County Int’l Flattens Stormwater Runoff for Reuse
Revenue with Pre-Booking Engine Hump in Runway at Rental Car Center
AirportImprovement.com January | February 2021
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IN THIS ISSUE 5
Publisher PHOTO: PRISCILLA HARRIS PHOTOGRAPHY
Paul H. Bowers
paulbowers@airportimprovement.com
262.510.7832
Editorial Consultant
Rebecca Douglas
rebeccadouglas@airportimprovement.com
815.621.4525
Social Media Director
Kristin Shaw
kristinshaw@airportimprovement.com
58 62
Creative & Production Director Enabling Projects Pave the Way for
Becker 505, LLC – Chad Becker
Murfreesboro Municipal Modernizes Extensive Landside Improvements
chad@becker505.com
With New Terminal at Los Angeles Int’l
Circulation Director
Lisa Monday
lisamonday@airportimprovement.com
columns
Webmaster
Matt Tews Publisher’s Column 7
matttews@airportimprovement.com Show Me!
Contributing Writers
Jennifer Bradley, Nicole Nelson, Artscapes 69
Paul Nolan, Robert Nordstrom, Gerald R. Ford Int’l adds an urban folk art mural
Jodi Richards, Mike Schwanz,
Kristin V. Shaw, Thomas J. Smith,
Victoria Soukup, Jennifer Daack Industry Insider 70
Woolson, Ken Wysocky Airport Director Ivar C. Satero explains why
and how his team is working to keep things
Advertising
Paul H . Bowers
paulbowers@airportimprovement.com
262.510.7832
66 Airports of All Sizes Are
Championing Diversity
quiet at San Francisco Int’l
Adrienne Gibson
adriennegibson@airportimprovement.com
262.844.4368
advertiserindex
ACC 6 Century West 50 Legacy 46
Vicki Jensen
ACI-NA 56 Confluence Solutions 20 Leonardo/Selex ES Inc. 32
vickijensen@airportimprovement.com
414-331-9768 ADB Safegate 52 D.S. Brown 37 MAG USA 47
Aerosweep 19 Daktronics 21 Mead & Hunt 57
Editorial Advisory Board AGATI 42 Delta Airport Consultants 59 Musco Lighting 40
David Byers, Ph.D.
Quadrex Aviation, LLC Argus Consulting 26 eezeetags 71 Oshkosh 4
Paul Cudmore Arora Engineers 18 EJ 64 Parabit 12
Eagle Integrated Solutions Asphalt Systems 33 Ex-Cell Kaiser 43 Pond & Company 40
William Fife AVCON 61 Fulfab 60 RS&H 27
Peer Review Consultant
Avidbots 26 G&S Conveyor 13 SageGlass 2
Glenn S. Januska
Aviramp 65 Granite Construction 51 SEW 72
Casper/Natrona County Int’l Airport
Baker 25 Granite Inliner 24 Sherwin Industries 29
Chris Norton
VTC Becker 505 27 Gresham Smith 17 SMART Airports 68
Eric Peterson Brownsville South Padre JBT 14 TranSystems 35
Alliiance Int’l Airport 11/15 Kimley-Horn 28 Trinity 53
Donna Speidel Burns & McDonnell 7 Larue 50 VTC 12
Sightline Airport Marking Consultants Burns Engineering 36 Lavi 41
AIRPORT IMPROVEMENT published bi-monthly by Chapel Road Communications LLC, 3780 Chapel Road, Brookfield, WI
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AirportImprovement.com January | February 2021
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PUBLISHER’S COLUMN 7
Show Me!
The onset of the COVID-19 pandemic has Check out our cover story about Other articles in
created a plethora of commercial options to Brownsville South Padre Island Interna- this issue provide an
help airport operators and passengers cope tional. Its new terminal includes a huge inside look at a virtual
with the new realities of air travel. Frankly, wall of SageGlass, with special glazing that ramp control system,
some will prove useful, and others will never automatically adapts to control the tem- new uses for existing
fly (pun intended). perature and glare in the entry hall. Airport sealcoat products and
officials are also laying the groundwork to a clever way to recycle
At Airport Improvement, we’ve always
add cutting-edge biometrics in the future. airfield runoff. PAUL BOWERS, PUBLISHER
made it a point to steer clear of unproven
theories, products, services and applica- Cincinnati/Northern Kentucky Interna- Common criticisms about our industry
tions that might work at your airport. We tional, featured on Page 22, is a veritable being overly risk-averse clearly don’t apply
prefer to cover solutions that are already treasure trove of innovations. The team to the airports we’ve profiled. The amount
working, told in the words of your fellow there has even found a new way to sell of innovation taking place is stunning, and
airport directors and their teams, consul- water—vending machines that dispense I’m excited to see what the rest of 2021 will
tants and suppliers. We won’t waste your flavored and/or caffeinated water in recy- bring!
time with theoretical ideas that may, or may clable cardboard bottles! Our coverage
Cheers,
not, make the cut. also brings you details about the airport’s
autonomous commercial floor scrubber, its
Open any issue of this magazine, how-
12-week trial of a personal robot and more.
ever, and you’ll definitely find something
innovative. And this issue is particularly
loaded with innovation.
Full service solutions from
arrival to departure.
Operational efficiency is key to staying ahead of the curve. With a range
of full-service architecture, engineering and construction services, our
team partners with you to deliver successful, state-of-the-art facilities and
infrastructure solutions. See how at burnsmcd.com/AirportSolutions21.
AirportImprovement.com January | February 2021
8 BRO TERMINALS
New Terminal Significantly Increases Capacity,
Flexibility at Brownsville South Padre Island Int’l
BY JENNIFER DAACK WOOLSON
Even though he’s not a native Texan, and operations. The security checkpoint no longer met TSA
this isn’t Bryant Walker’s first rodeo. requirements due to its small size, and mounting maintenance costs
made it clear that the 50-year-old facility had outlived its useful life.
In fact, his experience building
and opening the new B terminal at Sacramento
International Airport vaulted Walker to the top Bigger & Brighter
of the list when Brownsville South Padre Island The new terminal, set to open in January 2021, is 91,000 square
International Airport (BRO) needed a new director feet, with four gates that can accommodate four narrow-body
to lead its $70 million terminal project. BRYANT WALKER aircraft simultaneously. The entry hall features an expansive 45-
foot glass wall that bathes check-in, baggage claim and a meet-
“The city sought out director candidates
and-greet area in natural sunlight. The TSA checkpoint exceeds
with experience managing the myriad of challenges associated
minimum design standards to prepare BRO for evolving security
with the design and construction of a new terminal, who could
requirements. And the entire facility was built in a modular fashion to
capably lead this project,” explains Walker, who now serves the
allow for future expansion predicted by 20-year traffic forecasts.
dual roles of assistant city manager and aviation administrator for
the city of Brownsville, TX. Walker and his team focused on business and leisure travelers
when contemplating the design and customer amenities for the
When he arrived at BRO in 2016, the airport was in the design
new terminal. Providing convenient access to South Padre Island,
phase of replacing its outdated terminal, which was constructed
less than 30 minutes away by car, also guided their choices.
in 1971. At just 37,000 square feet, the facility had two gates
for two airlines—United and American—plus one restaurant Another key goal was modifying the terminal to accommodate
and a hodgepodge of offices for airport administration, security larger aircraft supporting expanded international and general aviation
January | February 2021 AirportImprovement.com
TERMINALS BRO 9
FACTS&FIGURES
Project: New Passenger Terminal
Location: Brownsville South Padre Island (TX) Int’l
Airport
Cost: $70.4 million
Funding: Federal grants, local bonds, passenger
facility charge revenue
Facility Size/Scope: 91,000 sq. ft., 4 gates (2
domestic; 2 int’l swing gates)
Key Elements: Modern, open design;
electrochromic glass; new Customs & Border
Protection facility; infrastructure for biometric
technology
Airport Owner: City of Brownsville, Dept. of Aviation
Project Design: 2016–2018
Construction: 2017- spring 2021
Prime Consultant: Jacobs
Architect: Corgan
Structural & Mechanical/Electrical/
Plumbing Design: Jacobs
Fire/Life Safety Engineering: Jacobs
Lighting Design: Corgan; Jacobs
Engineer of Record for Construction: Garver
Engineering
Security: Moye I.T. Consulting, LLC
Biometric Hardware; Security, Self-Service
service. This required increasing capacity contact gates to serve narrow body aircraft.
& Display Technology; Seating & Table
for both people and planes. For instance, This allows the airlines to use larger aircraft as Charging Stations: Parabit
the previous gate area only held about 168 demand allows. It also increases the potential
Baggage Handling System: Vic Thompson Co.
passengers—less than one fully loaded 737. for additional airlines to serve the airport.” (design); G&S (installation)
Even before COVID-19, holdroom space was
Previously, BRO’s Customs and Border Seating: Arconas
limited. With new social distancing requirements,
Protection facility could only accommodate Civil Landside: Ambiotec Engineering
there simply wouldn’t be enough room.
general aviation operations. Its new Federal Civil Airside: Jacobs
To accommodate larger Inspection Station, however, can also serve
Roofing/Waterproofing: Wiss Janney Elstner
aircraft, architects and commercial traffic and is designed to process Associates
designers positioned the up to 200 passengers per hour.
General Contractor: SpawGlass Construction
new terminal 200 feet
Quality Assurance/Control: Davika Construction
from its predecessor. “The From Concept to Construction
existing airport is sited to In terms of design, city leaders wanted a facility Construction Cameras: OxBlue
only allow regional jets that connected Brownsville—which is just 15 Electrochromic Glass: Saint-Gobain (SageGlass);
to serve the facility, due miles from the SpaceX South Texas Launch CristaCurva
ERIK STRAIN
to the proximity of the Site—to the 21st century. “Transformation Elevators/Escalators: OTIS
terminal to the FAR 77 transitional surface,” is coming to the city of Brownsville,” Walker Passenger Boarding Bridges: Jetways, by JBT
explains Erik Strain, project manager and vice says. “This new terminal provides the city and Airside Passenger Buses: Cobus, leased from
president of Corgan. “By constructing the new management team with the infrastructure to Port of Seattle Authority
terminal further from the runway, it allows for support that change.” Landscape Architect: SSP Design
AirportImprovement.com January | February 2021
10 BRO TERMINALS
A large wall of SageGlass adds natural light; high-tech
glazing provides automatic temperature and glare control.
Given the tight budget, Payton and
his team kept a close eye on spending.
“Going in knowing what the airport was
looking for, while also being aware of
a constrained budget early on, really
shaped the design decisions presented
from the onset, making sure that we
could get them aesthetically beautiful, but
cost-effective alternatives,” he says.
Using the required competitive bid
process, the city selected Jacobs as
Additional domestic and international
markets may be in the airport’s future. the prime consultant, and Corgan was
brought on board for architectural design.
Working from a concept design report The design was complete in November
Garver Engineering was retained to
prepared by Jacobs that identified basic 2018, but the first of three construction
manage construction from an engineering
needs for the new terminal, Corgan held phases began in 2017 with new and
perspective.
a series of design charrettes with the relocated parking lots. During the second
city’s design review board and technical phase, crews focused on building the “We essentially have a third party
advisory committee to develop a vision terminal itself. The final phase, slated that wasn’t involved in the design
that represented the city of Brownsville. for completion this spring, includes phase that can review the plans and
Architects then developed two different demolition of the former terminal to specs as construction is happening,”
designs, and solicited input from area make room for a new airside ramp and Walker explains. “Another benefit is load
residents, travelers, local businesses and boarding bridges. balancing to ensure we don’t overload
other airport users. the people assigned to this project.”
Each phase qualified for a different
While design-by-committee is never percentage of FAA funding, and the airside Although this arrangement is not typical
easy, it seems to have worked in this case. phase was not funded until September for terminal construction, Walker reports
2020 with matching funds from the CARES that it is working well for BRO.
“They actually
Act. The rest of the project was paid for “It was a fast-
ended up doing a
with a combination of Airport Improvement tracked project, so
public poll, and the
Program (AIP) grants, FAA discretionary we were able to
design that was
and entitlement monies, funds from local serve as another
selected is what was
economic development corporations set of eyes and to
implemented,” says
and $8 million from the transportation help with changes
Ross Payton, a Corgan
infrastructure bill passed in 2018. that came up during
principal. “I thought
ROSS PAYTON construction,”
that whole process of One provision of the AIP funding was JASON FRANK
letting the region help identify and define the to use steel and manufactured goods explains Jason Frank,
path forward was really interesting.” produced in the United States, per FAA’s P.E., Garver’s senior project manager and
Buy American Preference program. southeast Texas Aviation lead. “We were
January | February 2021 AirportImprovement.comTERMINALS BRO 11
able to mesh well and had a good line of communication with the Security, Sustainability & Customer Satisfaction
design team, owner and contractor.” Payton explains that the whole design—from building flow to finish
Together, the team produced a two-level terminal that features materials to the curbside canopy—is intentional and focused on the
a modernized check-in area with self-serve kiosks. Other new user experience. Moreover, the design team’s definition of “users”
passenger amenities include expanded Wi-Fi coverage, interactive extended beyond passengers to include airport employees, airline
kiosks and Parabit Systems biometrics. Designers planned the personnel, Customs and Border Protection workers, TSA officers
ticket counter system so it can be modified easily as BRO moves and concessions staff.
toward a self-service bag check system. Behind the scenes, the For international arrivals, the new terminal uses a leading-edge
new building has updated mechanical, power and technology method called “bag first” that flips the traditional order actions occur.
systems that are more energy efficient and reliable for the airport. Passengers now collect their bags before presenting for passport
General contractor SpawGlass used the and identification checks. Infrastructure and technology are in place
Lean process, just-in-time deliveries and for touchless processing, which is something Corgan designers
constraint logs during the construction predict travelers will come to expect, even when COVID-19 is less of
process. Eric C. Kennedy, president of an issue. All devices, including biometric infrastructure and scanners,
the firm’s South Texas Division, notes that are integrated into a modern, compact podium
constraint logs were particularly effective with antimicrobial surfaces rather than bulky
helping the team identify and proactively solve legacy booths.
problems. For example, instead of moving Anthony J. Wanat, architect and project
ERIC C. KENNEDY
chillers from the existing terminal as originally manager with Jacobs, notes that the new
planned, the airport purchased new units to prevent downtime and terminal accommodates customers arriving by
improve subsequent operational efficiency. car, city bus, bicycle and even walking paths.
“He [Bryant Walker] spent quite a bit of time ANTHONY J. WANAT
AirportImprovement.com January | February 202112 BRO TERMINALS
A new baggage handling system was an important
element to accommodating more passenger volume.
looking beyond the airport, going down the road, even several miles growth, but also security. That included installation of power
away, where the major signs are that direct people to the airport,” and data to support the potential future migration to biometrics.
explains Wanat. “I thought that was very conscientious on his part “As the terminal was under construction and suddenly we were
to consider different modes of travel to and from the airport.” saddled with the impact of COVID-19, it became increasingly
apparent that our commitment to future-proofing was a wise
Interior upgrades include LED lighting, lighting controls
investment,” Walker says.
compatible with the Internet of things (IoT), daylight harvesting,
individual room controls for heating/cooling and wireless access Security enhancements include the improved Federal Inspection
points throughout the facility. Station for screening international arrivals and a more secure card
access system integrated with a video surveillance system to
One of the primary design goals was to “future-proof” the
improve real-time assessment and response for security issues.
building as much as possible—not only in terms of capacity and
In addition, every podium, ticket counter, gate and portal between
security areas has cameras able to feed into a biometrics system,
which can be activated once approved. BRO can use biometric
access control immediately, but full curb-to-gate coverage won’t be
Combat the Threat of Pathogens implemented without airline participation. Similarly, Customs and
Safe Surfaces to Relax and Recharge Border Protection biometrics won’t be activated until the agency
has approval. But the infrastructure is in place to support both
upgrades, and in the interim they could potentially explore the use
case for edge analytics.
Other terminal deployments will also support safety initiatives
and the industry focus of building customer confidence. Silver ion
countertops and antimicrobial films protect common touchpoints,
and charging stations visibly distribute power throughout gate
holds to support social distancing. BRO invested in automated
robotic cleaning as well as cutting-edge needlepoint bipolar
ionization technology to combat airborne pathogens.
Even before COVID-19 was an omnipresent issue, the project
team focused on creating a clean, healthy facility. Beyond
using domestically made products to meet FAA Buy American
Preference requirements, designers specified recycled or natural
products sourced locally whenever possible. One of the more
innovative products is a huge wall of SageGlass in the entry hall.
It has electrochromic glazing that provides automatic temperature
and glare control to increase customer comfort and decrease
energy usage for heating and cooling.
Other sustainability measures include relocating more than
Parabit Charging Tables constructed with silver ion countertops and 60 palm trees to other areas of the city; crushing and reusing
antimicrobial powder coating deliver safety and a premier customer
experience. Available in multiple sizes, models, and configurations. demolished asphalt, limestone and concrete; and salvaging
existing terminal materials to keep them out of landfills.
www.parabit.com | sales@parabit.com | 516.387.0863 |
January | February 2021 AirportImprovement.comTERMINALS BRO 13
Inter-Industry Cooperation
Although the new terminal is slated to open in January 2021,
demolition of the former terminal and construction of a new
airside ramp are not scheduled to be complete until spring. In the
meantime, BRO is shuttling passengers between the new terminal
and remote hardstand locations.
A 60-foot swath of new concrete created a lane for the
temporary traffic, but procuring appropriate vehicles to carry
airside passengers proved to be more challenging.
Cobus was unable to provide equipment on short notice, but All podiums, ticket counters, gates and portals between security
areas have cameras able to feed into a biometrics system, which
company personnel connected Walker with the Port of Seattle,
can be activated once approved.
which had 10 buses in its collective fleet that were mostly sitting
idle. The Port, which operates Seattle-Tacoma International
the project. During construction, team members used virtual reality
Airport, will lease BRO two of its spare vehicles for the four-month
goggles for clash detection and to visualize problems remotely.
interim between the opening of the new terminal and subsequent
Drones and OxBlue construction cameras allowed them to monitor
installation of its boarding bridges.
construction progress without being on site.
Construction in the Time of Coronavirus In retrospect, Wanat says that touring other facilities (before the
Local pandemic shutdowns occurred after crews had enclosed pandemic hit) helped Walker and Assistant Airport Director Shawn
most of the new terminal, but they still influenced the rest of the Schroeder make decisions about materials for the new terminal.
project. Although much of the early design collaboration occurred Seeing electrochromic glass installed, and talking to other building
in-person before the shutdowns, team members in Houston, operators about its pros and cons was especially valuable. “I think
Dallas and the Rio Grande Valley relied on videoconferencing and a that went a very long way to give them the confidence to go ahead
building information modeling platform for sharing files throughout and spend the premium dollars to have that at their facility,” he says.
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AirportImprovement.com January | February 202114 BRO TERMINALS
During construction, the general schedule, used the wait time to complete Grande Valley. It’s a beautiful facility that’s
contractor created a 25-page COVID-19 other tasks and met the original deadlines. ready for cutting edge of technology.”
mitigation plan (in English and Spanish) to
When approaching the project’s finish
address new safety policies for the project. Teamwork to the Finish Line line in November, Walker was remaining
To gain access to the jobsite, crews had With the added challenges of working careful not to rush. “We want to make
to enter through a trailer with an infrared during a historic pandemic, it took a strong sure that we maintain a sharp focus
camera that checked for elevated body team effort to complete the terminal on and complete the project really strong
temperatures as they passed through. time, in good form. to provide the highest quality terminal
All 250 on-site workers were required to Kennedy credits Walker and Schroeder possible for the citizens and community,”
wear face coverings and maintain social for their decisiveness. “Sometimes we he explains.
distancing even when it was logistically work with clients who are hesitant,” he After the ribbon cutting on Dec. 11 and
difficult. Installing sheetrock on scissor lifts says. “But Bryant and Shawn were both a few subsequent open houses, crews will
40 feet in the air was one of the biggest very instrumental in making decisions and sterilize the entire building, and specialists
challenges. “We had to come up with keeping the project moving forward. We will complete security checks and
innovative ways to keep workers 6 feet apart were able to make it through the pandemic operational readiness testing to prepare for
using jacks and Plexiglas partitions, but we and finish the job successfully because of the public opening in early January.
didn’t cut corners,” emphasizes Kennedy. their leadership.”
“We got creative to keep everyone safe.” The project team is scheduled to
Walker was also known for maintaining complete the final phase of construction—
Fortunately, contractors experienced high quality standards. “Bryant has big demolishing the old terminal and installing
only minor delays in material deliveries. In visions for the airport,” says Frank. “This the new apron and boarding bridges—
response, they reworked the construction is going to be a crown jewel in the Rio during the second quarter of 2021.
January | February 2021 AirportImprovement.com16 FLL WAYFINDING
Fort Lauderdale-Hollywood Int’l
Updates Signs for Motorists BY VICTORIA SOUKUP
New signage is making it fonts and formatting
easier for drivers to navigate were prescribed by a
Broward County’s Fort Signage and Wayfinding
FACTS&FIGURES Lauderdale-Hollywood International (FLL). Master Plan that was
Project: New Exterior Landside Signage A comprehensive project substantially completed in 2014.
completed in December replaced aging signs “We spent a lot of
Location: Fort Lauderdale-Hollywood (FL) Int’l Airport
with brighter, easier-to-read LED displays. time developing these
Operated by: Broward County Aviation Dept. The new digital units allow the Florida airport standards,” explains
STACI MONTEFUSCO
Est. Cost: $15.3 million to update messages and instructions for Staci Montefusco,
Funding: Bonds; passenger facility charges drivers in a matter of minutes. Estimated cost expansion project administrator at the
Scope: 5,390 signs (4,800 in parking garages; 550 for the project is $15.3 million. Broward County Aviation Department. “It
curbside; 39 on entry road) was important that a passenger finding
“The addition of these
his or her way to FLL had an easy time
Installation: Sept. 2019 through Sept. 2021 modern and vibrant
navigating, that they didn’t have information
Wayfinding/Architecture/Engineering: navigational signs is
overload, and that we had a clear and
Gresham Smith another example of
concise messaging hierarchy.”
Digital Displays: Daktronics how FLL is working
to elevate the airport Most installations occurred from September
Technology Consultant: Arora Engineers Inc.
guest experience from 2019 to December 2020, however final
General Contractor: Horsepower Electric Inc.
arrival to departure,” MARK GALE completion of the overall wayfinding signage
Subcontractor: AUM Construction Inc. says Mark Gale, chief project is expected in September with the
Electrical Consultant: DeRose Design Consultant executive officer/director of Aviation for the addition of more than 300 interior and exterior
Static Signage: L&H Sign Co. Broward County Aviation Department. signs in the Rental Car Center.
Roadway Static Panels: Interstate SignWays In total, the airport installed nearly While the latest phase of the project
Roadway Sensors: TrafficCast, a division of Iteris 5,400 new signs. Details such as colors, focused exclusively on roadways, curbsides
January | February 2021 AirportImprovement.comWAYFINDING FLL 17
and parking garages, signage inside the terminals is also being
updated in stages. That work is part of a larger modernization
initiative that began in 2016 with Terminals 1 and 4; Terminals 2
and 3 are slated for completion by fourth-quarter 2021.
A Logo is Worth a Thousand Words
Improved over-roadway signage is one of the most visible elements
of the recent project. As drivers approach the airport, a series of
five dynamic 10-by-32-foot LED signs provide airline information for
each of FLL’s four terminals.
The former static signs, which listed carriers on colored
backgrounds coded to the four terminals (yellow for T1, red
for T2, purple for T3 and green for T4) had become dull and
weathered, making them difficult to read. The electronic signs
include full-color airline logos. “Motorists can recognize an airline
logo easier than reading the airline name when trying to determine
which terminal they should go to,” explains
Montefusco.
David Park, senior experiential and
wayfinding designer at Gresham Smith, notes
that logos help motorists process the rapid Ft. Lauderdale-Hollywood International Airport
succession of information they are presented Terminal 2 Modernization
with when entering the airport. “A driver GreshamSmith.com
doesn’t have a lot of time between signs to DAVID PARK
AirportImprovement.com January | February 202118 FLL WAYFINDING
process all the information,” Park says. “Since the No. 1 question LED displays are viewed from closer
for anybody coming into the airport is ‘Where’s my airline?’ using distances.
logos makes those decisions easier as motorists quickly scan the
Color was important, too. The airline
signage.”
logos on FLL’s new digital signs have
Digital signs provide more than just colored backgrounds that match the airlines’
enhanced graphics, adds LeAnn Holler, sales logos corporate colors, per Daktronics’
manager for the Southeast U.S. Region of recommendation. Clint Barber, project
Daktronics’ Transportation Group, which manager for the company’s Southeast U.S. CLINT BARBER
provided 81 LED displays for the project. Region, explains that white backgrounds,
“The airport wanted to use more logos and common for printed graphics, increase the intensity level of digital
directional graphics and have more color signs and cost more to operate because they draw more power.
in the background,” says Holler. “You can’t LEANN HOLLER “We wanted to reinforce the same messaging that’s on the
always achieve that with a static sign. But
roadway, so when motorists approach the curbside, the dynamic
they also wanted the signage to be changeable and digital and,
sign also has the airline logo,” says Montefusco.
more importantly, dynamic. That really was the goal.”
In total, the airport has 39 new road signs. Three are
Edward Hart, vice president and special
electronic, and five (the large overhead signs) are dynamic.
systems discipline lead at Arora Engineers,
notes that pixel pitch (the space between
LED Boards for Breaking News
individual pixels) was an important factor.
In addition to new signs, the airport installed two LED messaging
Taking into account average viewing
boards above the main entry road. Airport personnel program
distance, sign content and motorists’
the 15-by-11-foot boards to provide drivers with up-to-date
average speed, a team from Arora and
information about issues of widespread importance such as traffic
Daktronics determined that a 15.85 mm
EDWARD HART delays, weather alerts and, since the advent of COVID-19, face-
pixel pitch would provide the clearest
covering requirements.
viewing for over-roadway terminal signs. Smaller digital signs
located closer to the terminal have a 10 mm pixel pitch. Curbside The airport recently used the messaging boards to inform and
signs have an even tighter pixel pitch of 8 mm because curbside re-direct motorists when one of its terminals was temporarily
closed overnight for emergency power
infrastructure upgrades. “We avoided having
to set up temporary curbside or roadway
Planning and Design | Program & Construction Management signage,” says FLL’s Montefusco.
Facilities Management | IT | Asset Management / IWMS More typically, staff use the digital
message boards to warn drivers about traffic
Arora is proud congestion before they are stuck in the
to be part of the middle of it. Bluetooth sensors installed on
FLL Signage and the roadway by Horsepower Electric provide
operations personnel with traffic data. When
Wayfinding Master
congestion is detected, personnel program
Plan Team! the message boards to alert drivers about
PROJECT SCOPE: impending backups and suggest an alternate
Dynamic Signage route. This allows drivers who are picking up
Software Control LEARN MORE AT: passengers to arrange a new meeting spot.
Software Integration with www.aroraengineers.com/project/fll-signage “The boards can tell motorists that if they use
the Airport Enterprise the suggested route, they will get through the
Parking System
airport traffic faster because, for instance, one
New Bluetooth Enabled
level may have a 30-minute delay while the
Traffic Monitoring System
for Heavy Traffic Alert other level has no traffic issues,” Hart explains.
Display and Functionality Montefusco notes that the new message
Specifications boards allow FLL to address evolving
Installation Requirements conditions much more quickly. When a
and Testing Requirements
change was needed with the old system,
personnel had to create a work order, and
crewmembers would physically alter the signs
aroraengineers.com | Rethinking Infrastructure | ®
from a bucket truck.
Atlanta | Baltimore | Boston | Charlotte | Chicago | Dallas | Los Angeles | Nashville | New York | Philadelphia | St. Petersburg | San Jose
January | February 2021 AirportImprovement.comWAYFINDING FLL 19
“Now, all of that work can be done in a minute or two, and
does not require anyone actually going out on the roadway
and disrupting traffic to change a sign,” she says. “It gives us
enormous flexibility.”
Supporting Elements
Engineers had to route electrical power
to many of the dynamic signs and some
of the new static signs. Benjamin Goebel,
of Gresham Smith, explains that this
process was time-consuming, but relatively
uncomplicated, because most of the sources
BENJAMIN GOEBEL
came directly from the terminals or power
points along the roadway. Routing data communication lines
to each of the new LED signs, however, was more challenging.
The project team opted against transmitting information to signs
Curbside signs include airline logos
wirelessly because of the potential for hacking and because of for faster, easier recognition by
the propensity for severe weather in the area. Storms in southern drivers and passengers.
Florida can wreak havoc with wireless communications, Hart and
Goebel note. “It all had to be hardwired,” says Goebel. “And in
some cases, we had to route all the way back to some of the main garages, on exit doors and in baggage claim areas to keep
terminal buildings and then out thousands of feet to the new digital passengers updated. Informational signage was posted two
and dynamic signage.” weeks before work began, and it remained up for two weeks after
each floor was finished.
Although the improved over-roadway signs are about the same
size as their predecessors, the new digital units are heavier than The airport also repainted the parking structure interiors. “Each
the old static signs. As such, engineers had to make significant floor is a different color,” explains Montefusco. “If a passenger
structural modifications to the existing supports to prevent the doesn’t remember where they parked, they might remember
need for FLL to spend millions of dollars on
new structures. “Any time you have a design
solution that can save money, that’s great,”
remarks Park.
SWEEP YOUR AIRFIELD
Better Wayfinding in Garages
One of the most challenging aspects of the
project was updating signage in the airport’s
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and terminals. A new, more linear numbering
system for rows helps them find their vehicles
when they return. Renumbering the rows
required a careful approach. “Replacing
signage took three months, so we had to
add temporary signs in all three garages that
explained the changes,” says Montefusco.
Park notes that the project team took extra
care to inform visitors about future changes—
for instance, warning passengers that their
parking spots might be renumbered when they
returned after their trips.
Wayfinding keys that outlined specific
changes were displayed throughout the Contact us to arrange a demonstration and see for yourself what makes our sweeper
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AirportImprovement.com January | February 202120 FLL WAYFINDING
the color of the floor they are on along with the quadrant of the
parking garage.”
Beyond temporary signage, FLL used social media and its
website to forewarn and alert the public about changes in its
parking garages; but some guests still had trouble finding their
vehicles. When that happened, airport and parking personnel often
used the garages’ license plate recognition system to help them.
Widespread Enhancements
Reflecting on the project, Park from Gresham Smith details several
improvements at FLL: It’s easier for motorists to get to the airport;
it’s easier for passengers leaving the terminals to find ground
transportation; and it’s easier for drivers to navigate parking at
the airport.
“We cleaned it up quite a bit,” he says. “They had a mishmash
of different signage aesthetics. The logic is better now in terms of
when information is presented to the customer. In addition, there
are fewer signs along the curbside. Airports tend to add many
signs over the years, and we were able to clean that up and
reduce the visual clutter.”
Graphic consistency is key for
wayfinding cues and signage. Marc Gambrill, FLL’s aviation chief development officer and
assistant director of aviation for capital development, emphasizes
January | February 2021 AirportImprovement.comWAYFINDING FLL 21
the value of developing a master plan—and resisting
the inevitable temptation to tinker with it after it is New signs help
passengers find
approved. “It is very important so everyone knows what
various ground
you are working on,” he says. “Once you have a plan, transportation
the executives and the organization have to stick with options.
the plan and move forward with it and not modify it as
you go.”
The project team also consulted ACRP Report 52, MARC GAMBRILL
Wayfinding and Signing Guidelines for Airport Terminals
and Landside. “It gave us guidance on best practices,” he adds.
Montefusco says that the project improves FLL in a variety of ways: The
new digital roadway signs clearly identify airline and terminal locations;
curbside signs reinforce airline locations and direct passengers to the best
terminal door for ticketing; and the new color-coding system and more
plentiful, brighter signs with larger fonts in the parking garages make it
easier for customers to find their vehicles.
Like so many other projects, installing the new signage occurred while
the facility was open and serving customers. “We had to keep reminding
the team that FLL is an operational facility and that every moment counts
for the passenger,” Montefusco recalls. “You can’t just take down a sign
and not put another one up. You should at least have a temporary signage
plan to guide the passenger through.”
ROADWAY CURBSIDE CONCOURSE
DAKTRONICS.COM/AIRPORTS
AirportImprovement.com January | February 202122 CVG TECHNOLOGY
Cincinnati/Northern Kentucky Int’l
Leverages Innovation BY THOMAS J. SMITH
Stroll through Cincinnati/Northern Kentucky International In short, innovation is part of CVG’s brand. And having a chief
Airport (CVG) and you might encounter a machine without innovation officer on its organizational chart demonstrates a
an operator scrubbing the floors, a small cargo pod commitment to the approach.
dutifully rolling behind an employee as if by magic, and any number
Standing still or maintaining the status quo is not acceptable,
of other tech-forward devices hard at work.
explains Cobb. Instead, the airport emphasizes improving on
Why the emphasis on futuristic innovations? To build a what it did yesterday. “If that involves technology, you can call it
compelling brand experience that keeps passengers coming back. innovation,” he comments. “But it is really about how you propel
your brand forward.”
“Unlike anywhere else in the U.S., CVG is
surrounded by five other competing airports He describes innovation as a combination of
all within a 60- to 90-minute drive,” explains talent, technology and change management.
Brian Cobb, CVG’s chief innovation officer.
“The aviation industry is full of innovative
“Consumers in this drive-centric geography
approaches,” says Chief Executive Officer
have choices about which airport they will
Candace McGraw. “At CVG, we are
use. You need to create a fandom approach
strategically positioning our airport for the
so that decision moves away from utilitarian to
BRIAN COBB future by leaning into new ways of thinking
trust and a love of the product. If consistent,
and advancing technologies. By doing this, CANDACE MCGRAW
just as in sports, fans will come back year after year.”
January | February 2021 AirportImprovement.comTECHNOLOGY CVG 23
we establish partnerships and test traditional vending machine would require options because many concessions
technology in a live airport environment, 10 times that space to store a similar remain closed or are open for very limited
all to enhance the airport experience number of filled plastic or glass bottles. hours; but there are fewer passengers to
for travelers, business partners and the support the concessions that are open.
CVG is also working with PathWater,
community.”
a firm that sells purified water in reusable That all-too-common dichotomy is
To do so, Cobb and his staff leverage aluminum bottles. The company, also from prompting Cobb to search for ways to help
their annual budget to research and test California, plans to sell its bottled water concession operators reengage—perhaps
a wide range of developing products and via existing concessionaires and vending by matching their schedules and locations
services. Together, they assess MVPS machines; but the coronavirus pandemic to the airlines’ arrival and departure
(minimum viable product status); and if is hampering its rollout. schedules in near real-time. “We need to
test results demonstrate enough potential, be more intelligent on what the consumer is
“Right now, the retailers are trying
the team develops revenue strategies to doing and spending,” he muses.
to figure out how to survive rather than
pay for full deployment.
bringing on new product concepts,”
The airport is also a member of says Cobb. “When they are ready to
Cintrifuse, a technology business re-open and are looking to improve their
incubator supported by the area’s product offerings, this one speaks to the
Fortune 500 companies, universities, local sustainability elements.”
governments and small businesses.
He hopes PathWater will be available at
CVG by this spring. The airport does not
H2Oh Cool have a master concessionaire to run new
Sustainability and enhancing the customer products through. Instead, HMS Host and
experience are two key elements Cobb’s Paradies Lagardère manage and lease
team considers when looking for ways retail and food/beverage spaces.
to diversify concessions. The September
Housekeeping workers receive messages on
arrival of two Drop Water vending Service, Will Robinson smart watches when restrooms need service.
machines, one in each concourse, Robotic ventures are another main
checked both boxes. The self-service
machines dispense plain, flavored and/or
category for Cobb and his cohorts. In late Date-Driven Approach
fall, they began a 12-week trial of gita, a CVG uses information from a variety of
caffeinated water into a customer’s own 2-foot tall “personal robot” designed and sources to gain insight about customers’
reusable bottle or a cardboard “bottle” manufactured by Piaggio Fast Forward. spending habits.
from inside the machine. Cobb likens the Airport personnel have been testing gita’s
vending units to Coca-Cola Freestyle® In fact, it was the first U.S. airport
ability to carry passengers’ items from the
machines found in quick-serve restaurants to deploy Bluetooth and Wi-Fi “sniffer”
security checkpoint to the gate area. Cobb
and convenience stores. sensors. CVG originally installed the
also sees the potential for the droid-like
sensors at its security checkpoint to collect
“It is a fun-to-use machine,” he says unit to deliver food orders to passengers
real-time information about wait-times,
of the mix-and-match options it offers already at the gates.
which was used to guide decisions about
customers. “And it is clearly a sustainable “We are using the [pandemic] slowdown reallocating staff resources to reduce wait-
approach.” as an opportunity to deploy new times. Later, it added additional sensors
Regarding sustainability features, products,” Cobb explains. “Passengers throughout the facility to collect information
the company’s patented cardboard will see all the differences and see that we about travelers’ traffic patterns.
containers can be reused before used the time wisely.”
CVG also participates in the Airport
beginning to deteriorate, and then they’re In November, CVG served about 5,000 Service Quality program, administered
recyclable or compostable. Moreover, the travelers per day—roughly 40% its usual by the Airports Council International, to
vending machines filter the airport’s tap volume. receive immediate feedback from travelers
water, so the Silicon Valley startup does
Currently, the challenge is determining as they complete iPad surveys at the
not transport it in vehicles that burn diesel
how to best serve travelers and the gate. The airport has also gathered data
fuel and produce emissions.
concession tenants. through online surveys in the past.
“We really think this is the future of
“In this COVID era, travelers go through And completing the tech loop, CVG’s
bottled drinks,” says Drop Water Chief
screening and head immediately to their restrooms are equipped with sensors that
Executive Officer Scott Edwards.
gate and do not leave it,” says Cobb, count the number of guests using each
From a footprint perspective (critical noting that this behavior is taking a toll on particular facility. Housekeepers wear
for most airports), each of the company’s retail and food/beverage sales. Samsung Gear Watches, enabled with
vending machines holds more than TaskWatch technology, that alert them
He considers the situation a doubled-
1,000 of its empty cardboard bottles. A when a restroom needs to be serviced.
edged sword. Passengers have fewer
AirportImprovement.com January | February 202124 CVG TECHNOLOGY
Innovations Making the Grade
Here is a sampling of the innovations without flavoring (there are six options)
that are currently in the works or already and/or caffeine (three concentration
deployed at Cincinnati/Northern Kentucky levels). Customers also decide whether to
International Airport (CVG). dispense the water into their own refillable
bottles or 16-ounce cardboard containers
Product: Sustainable water vending
from the machine.
machines
Company: Drop Water Plain water dispensed into a customer’s
Hometown: Redwood City, CA bottle is free, and adding flavoring costs
Status at CVG: On site since fall 2019 $1. Plain water dispensed into a Drop
Water container costs $2, with prices
When Drop Water installed two of its
ranging up to $3.45 for flavoring and three
vending machines at CVG last fall, it was a
caffeine shots.
homecoming of sorts. The company originally
connected with the airport in 2018 after Customers using the company’s app tested its machines for six months at San
winning a $25,000 grant at an international can order and pay for drinks without Francisco International Airport (SFO) in late
event sponsored by a technology business touching the vending machine—a feature 2019 and in November 2019 installed its
incubator that CVG supports. that has become more popular during the first permanent vending machines in San
coronavirus pandemic. Jose International Airport (SJC). Company
Drop Water vending machines filter
the airport’s tap water and dispense it CVG is the second U.S. airport to offer officials are currently negotiating to bring
chilled or at room temperature, with or customers Drop Water beverages. The firm its water machines back into SFO.
•
•
•
•
•
•
•
Harry J. Mason | 312.771.0094 |
January | February 2021 AirportImprovement.comTECHNOLOGY CVG 25
Product: Neo, an autonomous ranked by SkyTrax), CVG is currently the
floor cleaner only U.S. airport with a Neo.
Company: Avidbots
The machine can clean 40,000 square
Hometown: Kitchener, ON
feet per hour, and a battery pack powers
Status at CVG: Deployed in
the floor scrubber for six hours. Its
January 2020
112-liter water tank also lasts six hours in
Neo, an autonomous commercial most cleaning situations. At CVG, Neo is
floor scrubber from Avidbots, has been deployed around-the-clock.
operating full-time at CVG for more than
Before its first mission, the robot was
one year. The airport tested the device
programed with a map of the airport’s
for two months before putting it into
concourses; but it also “teaches itself” to
operation. Since its arrival at CVG, Neo
navigate around anything new in its path.
has cleaned more than 5 million square
For instance, Neo will stop and adjust if it
feet of flooring.
encounters unexpected objects or people.
The machine applies a solution of soap
The unit also alerts the housekeeping
and water, scrubs the floor with cleaning
staff when it approaches sensitive objects
disks and then vacuums up the dirty
such as museum pieces on display at the
water to leave the floor dry—all without an
airport. Personnel then switch it to manual
operator.
mode to clean floors in that area.
Although Avidbots has its equipment
Because the machine has optical
in five of the world’s top 10 airports (as
sensors and cameras to “see,” it can
PROVIDING A FULL CONTINUUM OF INNOVATIVE AVIATION SERVICES TO RESTORE AND ENHANCE OUR NATION’S INFRASTRUCTURE
Runway 16/34 Rehabilitation
Westchester County Airport
MBAKERINTL.COM
AirportImprovement.com January | February 202126 CVG TECHNOLOGY
clean around passengers’ luggage. In the
future, Neo may even be programmed to
alert security about unattended baggage.
Cobb, notes that CVG’s robot floor
scrubber is especially valuable during the
coronavirus pandemic because it shows
travelers that the airport cleans and
sanitizes throughout the day—not just
at night.
Neo also cleans floors in a minimally
intrusive manner and frees up
housekeeping staff to devote more time to
other cleaning and sanitizing duties, adds
Jeff Schrantz, vice president of global
sales for Avidbots.
Currently, CVG has one Neo machine in
operation, which it purchased with capital
funds rather than operating revenue. The
airport is considering leasing a second
unit when passenger traffic, and the
associated grime, pick up.
Product: gita, a personal cargo-carrying robot
Company: Piaggio Fast Forward
Hometown: Boston
Status at CVG: Ongoing pilot
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January | February 2021 AirportImprovement.comTECHNOLOGY CVG 27
Late last fall, CVG began a 12-week During CVG’s proof-of-concept Cobb foresees two possible roles for
trial of gita (pronounced JEE’-tah), a pilot, staff had the personal robot carry gita at CVG: helping passengers with their
personal robot that carries luggage materials for meetings around the carry-on items between the TSA checkpoint
and other items up to 40 pounds. One concourse so travelers could see it in and gate area; and picking up food orders
reviewer described the 2-foot-tall machine action; and response was enthusiastic. from concessionaires and delivering them to
as a “cargo-carrying droid.” In fact, 90% of airport guests who were passengers already at the gates.
surveyed said they would use gita and
While CVG is the first airport to test the Toward that end, Lynn notes that gita
wished it were already in service.
product, individual owners and planned was designed so a large suitcase can
communities in the U.S. and Europe are Before the COVID-19 pandemic, stand on end in its cargo area.
already using gita to carry groceries, CVG reached out to at least five robot
Cobb envisions the fee for luggage
shopping bags and other parcels. Piaggio companies seeking a pilot program at the
transport at $10 to $15 for a 30-minute
Fast Forward sells gita online directly to airport. “We see this as a growth strategy,”
block of time. CVG could also add a
consumers for $3,250. Cobb explains, adding that he was
surcharge for food deliveries by gita,
surprised how quickly Piaggio Fast Forward
Greg Lynn, the company’s chief much as street side restaurants add a fee
arranged an onsite trial.
executive officer, explains that gita uses for Door Dash or Uber Eats delivery.
optical scanners to pair with and follow “We have had a lot of requests from
Likely customers would be aging
its operator. “It understands who it is to other airports to have gita run things to
travelers and parents with small children.
follow and never takes its sensors off the the planes or work behind the scenes…
“If it works with these demographics, then
person as it is following them,” he relates. but they were not a good fit,” Lynn
it can be used by any,” says Cobb.
“Our core business is to understand the comments. “CVG was the first airport
pedestrian environment. It is not like an with a vision of helping people to be more Piaggio Fast Forward designs and
industrial robot that you have to map efficient rather than replacing people.” builds gita in Boston, but the firm is
everything [for].” affiliated with the Italian manufacturer of
Vespa scooters.
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