News - Tackling Exhaustion and Abuse - Singapore Medical Association

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News - Tackling Exhaustion and Abuse - Singapore Medical Association
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V O L . 5 0 N O . 5 | M AY 2 0 1 8 | M C I (P) 0 5 0/ 0 1 / 2 0 1 8

                                                x h a u s t i o n
                                T a c k li n g E u s e
                                        and Ab
News - Tackling Exhaustion and Abuse - Singapore Medical Association
News - Tackling Exhaustion and Abuse - Singapore Medical Association
news
                                                 CON T E N T S
Vol. 50 No. 5 2018

                                                 Editorial                               16 Celebrating the Artistry behind
EDITORIAL                                        04 The Editor’s Musings                    Timepieces
BOARD                                               Dr Tina Tan                              Mellissa Ang
Editor
Dr Tan Yia Swam                                                                          17 Scoring Against All Odds
Deputy Editors
                                                 Feature                                     Mellissa Ang
Dr Tina Tan                                      05 Creating Value and Valuing
Dr Tan Tze Lee                                      Creation: Caring for our Doctors
                                                    A/Prof Daniel Fung
                                                                                         Insight
Editorial Advisors
A/Prof Daniel Fung
                                                                                         18 Burnout in Young Doctors – Time to
A/Prof Cuthbert Teo                                                                         Pause, Listen and Support
Dr Toh Han Chong                                                                             Dr Faith Chia and Dr Sabrina Lau
Members
Dr Chie Zhi Ying                                                                         20 Overwork-Related Disorders:
Dr Jayant V Iyer
Dr Jipson Quah
                                                                                            Karoshi, Depression and Burnout
Dr Jonathan Tan
                                                                                             Dr Hiroto Ito
Dr Jimmy Teo
Dr Alex Wong                                                                             22 Mediation: the First Port of Call for
EX-OFFICIOS
                                                                                            Medical Disputes
Dr Lee Yik Voon
                                                                                             Khoo Yingxiang and Choo Jin Hua
Dr Lim Kheng Choon

EDITORIAL                                                                                Opinion
OFFICE                                                                                   24 Abuse of Healthcare Workers
Senior Manager                                                                               Dr Habeebul Rahman
Sarah Lim
Assistant Manager
                                                                                         Exec Series
Sylvia Thay
                                                 President’s Forum                       26 Independent Contractor vs Employee
Editorial Executive                              08 A Quick Review of the
Jo-Ann Teo                                                                                  Relationship: Key Legal Points
                                                    Healthcare Landscape                     Jonathan Yuen and Francis Chan
ADVERTISING AND                                     Dr Lee Yik Voon
PARTNERSHIP
Li Li Loy                                                                                AIC Says
Tel: (65) 6223 1264                              Calendar                                29 MOH Healthcare Claims Portal
Email: adv@sma.org.sg
                                                 10 SMA Events Jun-Aug 2018                 (MHCP) – Your One-Stop Claims
PUBLISHER                                                                                   Portal for All National Schemes!
Singapore Medical Association
2 College Road Level 2,                          Council News                                Agency for Integrated Care
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Tel: (65) 6223 1264                                                                      Indulge
                                                    Dr Lim Kheng Choon
Fax: (65) 6224 7827                                                                      30 Rare Family Getaway
Email: news@sma.org.sg                                                                      Down Under
URL: https://www.sma.org.sg                      13 2018 SMA Annual General Meeting          Dr Chie Zhi Ying
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News - Tackling Exhaustion and Abuse - Singapore Medical Association
editorial

                  No one would dispute that               It could hinder interactions with
                  Singapore is a stressed-out nation      our colleagues and our ability to
                  and that working here is stressful.     function at work. It may also lead
                  Local work cultures often strive        to burnout, with its accompanying                               Deputy Editor
                  for efficiency and productivity,        psychological sequelae.
                  sometimes at the cost of the
                                                             This month, we feature a series          Dr Tan is an associate consultant at the
                  people driving the organisations –
                                                          of articles focusing on healthcare          Institute of Mental Health and has a
                  the workers.
                                                          worker abuse and burnout. Our               special interest in geriatric psychiatry.
                     The healthcare profession is not     Feature article is by A/Prof Daniel         She is also an alumnus of Duke-NUS
                  exempt from this. Recent social         Fung, who is Chairman Medical Board         Medical School. Between work and
                  media discourse and erroneous           of the Institute of Mental Health (yes,     family life, she squeezes time out for
                  publications (#targetzeroabuse,         he’s my big boss). In his article, he       her favourite pastimes – reading a
                  #factcheck) have probably               comments on burnout, the abuse              good (fiction) book and writing.
                  touched a raw nerve with my             of healthcare workers and possible
                  fellow colleagues, which, when          solutions to this phenomenon. In
                  combined with the heavy duties          addition, Dr Habeebul Rahman              neither of these is something you
                  of clinical work, administrative        shares his insights into healthcare       would wish on your greatest enemy
                  responsibilities and other factors,     worker abuse.                             (I hope). Nonetheless, these are
                  could lead to a lot of anger,                                                     hazards of our profession, and I
                  unhappiness and other negative              I’m pleased to also introduce         hope that this issue brings more
                  emotions. Worse still, when we          Dr Hiroto Ito’s article, which shares     clarity and understanding so that
                  ourselves experience abuse from         about the Japanese phenomenon             we may better help each other and
                  our patients and/or their family        of karoshi (death by overwork),           our patients.
                  members, what recourse do we            especially among physicians in
                  have and where do we turn to for        Japan. Locally, Drs Faith Chia and
                  help? While there may be resources      Sabrina Lau write about burnout
                  and guidelines within our various       among trainees in Singapore and
                  healthcare institutions, they may       what our healthcare institutions can
                  be inadequate or there may be           do to reduce burnout experienced
                  a lack of awareness about them.         by our juniors (also applicable to
                  Not to mention, some of our GP          seniors, of course).
                  colleagues may also not be able to         Healthcare worker abuse and
                  tap on such institutional sources.      burnout are real phenomena.
                  These can therefore cause feelings      For those of us on the receiving
                  of helplessness and insecurity.         end of abuse (hats off to my A&E
                    Unfortunately, such emotions are      colleagues, especially) and/or
                  neither good for us nor our patients.   who have experienced burnout,

            04 MAy 2018 SMA News
News - Tackling Exhaustion and Abuse - Singapore Medical Association
FEATURE
Caring forour Doctors
              Creating Value and Valuing Creation:

                                                                    Text by A/Prof Daniel Fung, Editorial Advisor
A/Prof Fung is
a psychiatrist
who works with                       These days, it’s not uncommon to read about doctors who have
children and                         committed all manner of crimes, from indecent exposure to voyeuristic
adolescents.
He is also the
                                     underskirt filming and molestation, to drug abuse and drink-driving. And
Chairman Medical                     tragically, even suicide. Just as having the risk of developing physical
Board of the Institute               illnesses, doctors are equally likely to develop mental ones. There is no
of Mental Health and is
married to Joyce with five           study of the prevalence of mental illnesses among medical practitioners
grown up children. He notices        in Singapore. A recent paper in Taiwan showed that prevalence of mental
that there is an increasing issue
of burnout both in his patients      illnesses was lower compared to the general population. However, a study
as well as among colleagues          in Canada suggested that help-seeking behaviour among physicians was
and is focusing on helping
clinicians find joy in their work.
                                     significantly lower. This may be related to stigma and fear of disclosure of
                                     what the doctors suffer from until something bad happens.

                                                                                                   MAy 2018 SMA News 05
News - Tackling Exhaustion and Abuse - Singapore Medical Association
Burnout: a state of mental                  scrutiny. A doctor’s ethical dilemmas       healthcare workers, suggesting that
exhaustion                                  are publicly debated in courtroom           this is not uncommon.
                                            settings which focus on transparency.          These external pressures work on
Beyond the problem of identifiable
illness is the problem of well-being.       Fearful of the consequences of not          the internal ones a doctor faces. Apart
Well-being is defined as a continuous       following standardised practice,            from completing medical school, every
process of growing and thriving and         physicians become increasingly              new doctor, through our development
in layman parlance, happiness. There        defensive in the way they practise.         of the American-style residency
have been many stories of unhappy           In fact, it is now no longer sufficient     training programme, is expected to sit
doctors who are struggling with their       to practise what everyone else does         for a series of formative and summative
lives and work. Dr Elisabeth Poorman,       (Bolam-Bolitho test); the doctor must       examinations to be fully trained and
a resident working in Massachusetts,        now provide the appropriate treatment       qualified. This includes the GP. A paper
US, describes this in an interview.         advice and information to patients and      on residency burnout in 2018 suggests
“By the end of my first year of             their family (modified Montgomery           that our residents have higher levels of
residency, I knew I was in trouble. I was   test). The recent emphasis by our           burnout and lower levels of empathy
overwhelmed by the 15-hour days, the        Court of Appeal, for the modified           compared to their counterparts
unbearable sadness of the tragedies I       Montgomery test to be considered            in the US. A quick review of a few
witnessed, my feelings of impotence         alongside the Bolam principle, ensures      studies across disciplines (eg, internal
and my fears of making a mistake.           that doctors must work with patients.       medicine, palliative care and mental
My life was my work and everything          The expectation is for the doctor to        health) and across professions (eg,
else seemed to be falling apart: my         empower patients to make meaningful         nursing) suggests that this is a system-
physical health, my relationships, my       decisions in their own care. This           wide problem in healthcare.
ability to sleep after months of night      requires clinicians to spend more time
shifts.” This unhappiness can gnaw at       explaining to and educating patients,       Tackling burnout
the doctors and make them think of          which adds to the increasing amount
death even in the absence of clinical                                                   What are the possible solutions to
                                            of work that must be done.
depression. Hebert Freudenberger,                                                       this? The obvious external factors can
a German psychologist, coined the                                                       be ameliorated. Academics suggest
                                            Increasing incidences of                    reducing workload such as night calls,
term burnout in 1974 to describe            physician abuse
this state of mental exhaustion that                                                    improving physical resilience through
emanates from professional work.            Another issue that doctors and other        exercise, and even team building.
Burnout can be described in three           healthcare professionals face is the        One group suggested the importance
inter-related symptoms: emotional           increasing incidences of abuse. Several     of mindfulness and relaxation. Skills
exhaustion, depersonalisation (a            articles, including a World Health          training to manage stress can certainly
detached feeling of self which can be       Organization report and a 2016 New          be taught and included within the
deeply disturbing) and a reduced sense      England Journal of Medicine review,         general competencies that doctors
of accomplishment leading to loss           suggest that physician abuse is an          learn alongside clinical techniques. But
of purpose and meaning. Studies of          increasing hazard in healthcare. In         there is little emphasis on the internal
burnout across the world suggest that       2015, a physician in Boston was shot        factors that make a doctor.
many doctors (between 30% and 70%),         dead by the son of a deceased patient,         The doctors today have been
especially junior ones, have at least       sparking widespread discussion on the       selected based largely on academic
one symptom and the range varies            issue. In certain settings, it is a given   abilities. Today, all three medical
between specialties.                        that doctors and nurses are regularly       schools in Singapore have an
   Practising physicians today              battered physically and emotionally         academic criterion as a first cut for
face a myriad of challenges. From           by irate patients and their family          entry. But is the ability to do well in
the outside, they must deal with            and friends. A local editorial in 2015      examinations a sufficient criteria for
increasingly demanding patients who         estimated that seven in ten healthcare      the identification of the physician
are educated, have high expectations        workers have faced physical abuse           of tomorrow? A study of medical
and yet are cost-conscious. The system      and that there is generally "significant    students in Australia showed that
continues to look at human fallibility      under-reporting" in this area. Across       students have different personality
as a way to blame the individual,           industries, the healthcare industry is      traits that make them vulnerable to
often ignoring the system-level             far more prone to workplace violence        different situations. Personality traits
problems that lead to error. In general,    than others. If you walk into hospital      reflect their characteristic patterns of
healthcare professionals and doctors        clinics and emergency departments           thoughts, feelings and behaviours.
have self-regulatory frameworks that        today, you will be greeted by signs         This suggests that besides the ability
are increasingly coming under public        that urge you to not abuse our              to process information, make accurate

06 MAy 2018 SMA News
News - Tackling Exhaustion and Abuse - Singapore Medical Association
diagnoses and other cognitive skills,           systemic change using improvement             Further readings
there is also a need for an evaluation          science. Improving care also comprises
                                                                                              1. Eley DS, Leung J, Hong BA, Cloninger KM, Cloninger
of the student’s ability to handle              caring about improvement. Only                CR. Identifying the Dominant Personality Profiles in
problems, withstand stress and be               with a renewed sense of purpose               Medical Students: Implications for Their Well-Being
resilient in the face of changing needs         will the doctor be able to function           and Resilience. PLoS One 2016; 11(8):e0160028.
and demands. Some of this can be                as an effective member of the                 2. Gagné P1, Moamai J, Bourget D. Psychopathology
trained but other aspects may be                healthcare team focused on building           and Suicide among Quebec Physicians: A Nested Case
deeply ingrained personality traits             relationships – not just externally           Control Study. Depress Res Treat 2011; 2011:936327.
that should form part of the criteria           with patients but just as importantly,        3. Perlo J, Balik B, Swensen S, et al. IHI Framework
for identifying suitable candidates to          internally with one another.                  for Improving Joy in Work. IHI White Paper.
be doctors in the first place.                                                                Cambridge, Massachusetts: Institute for Healthcare
                                                    As I pondered these issues of             Improvement, 2017.
    The three medical schools use               burnout among physicians, I wanted to         4. Kao LT, Chiu YL, Lin HC, Lee HC, Chung SD.
a variety of screening measures                 understand this at my own workplace,          Prevalence of chronic diseases among physicians in
developed across the world. There               the Institute of Mental Health. Over          Taiwan: a population-based cross-sectional study.
is of course no perfect system, but a           the last few years, several studies are       BMJ Open 2016; 6(3):e009954.
system in which personality profiles            suggesting that our healthcare staff face     5. Koh MY, Chong PH, Neo P.S, et al. Burnout,
are identified, and strengths and               significant stress. This is not surprising    psychological morbidity and use of coping
weaknesses are recognised from                  as across the world, mental health            mechanisms among palliative care practitioners: A
                                                                                              multi-centre cross-sectional study. Palliat Med 2015
the outset, has a better chance of              professionals face intense pressures          Jul; 29(7):633-42.
improving long-term outcomes and                of external stress and internal turmoil.
                                                                                              6. Lee PT, Loh J, Sng G, Tung J, Yeo KK. Empathy and
predicting the likelihood of burnout. It        Working together with our human               burnout: a study on residents from a Singapore
is also timely that in the last five years,     resource and research departments, I          institution. Singapore Med J 2018 Jan; 59(1):50-4.
the Institute of Healthcare Improvement         have noticed a worrying trend of medical      7 Philips JP. Workplace Violence against Health
has been increasingly arguing for the           leave and attrition by some groups of         Care Workers in the United States. N Engl J Med
need to have its triple aim of population       staff. It would be easy to give simple        2016; 374(17):1661-9.
health, cost-effective care and patient         reasons such as attractive job prospects      8. See KC, Lim TK, Kua EH, et al. Stress and Burnout
satisfaction supplemented by a fourth           in other areas of healthcare or the lure of   among Physicians: Prevalence and Risk Factors in
aim (thereby calling it a quadruple             private practice. Along with a group of       a Singaporean Internal Medicine Programme. Ann
                                                                                              Acad Med Singapore 2016; 45(10):471-4.
aim): provider satisfaction. The joy            like-minded colleagues, we are starting
in work initiative and white paper              out on a journey to combat burnout            9. Sikka R, Morath JM, Leape L. The Quadruple Aim:
has received widespread recognition             by trying to understand the meaning           care, health, cost and meaning in work. BMJ Qual Saf
                                                                                              2015; 24(10):608-10.
and is not just a touchy-feely appeal           and purpose of a public mental health
to improving our job satisfaction.              service that practises what it preaches.      10. Tan AL, Chia GS, Ng BY, Fong YT. Violence Against
                                                                                              Healthcare Staff - A Multidimensional Problem. Ann
Instead, it is a clarion call for us to work    It is important that in our value-driven      Acad Med Singapore 2015; 44(11):511-3.
together, ask the question of what gives        healthcare system focused on outcomes,
                                                                                              11. Yang S, Meredith P, Khan A. Stress and burnout
meaning and purpose, overcome the               we create value not only for our patients     among healthcare professionals working in
impediments and share this across the           and population, but one that our              a mental health setting in Singapore. Asian J
healthcare organisation to develop              healthcare providers will also value.         Psychiatr 2015; 15:15-20.

                                               "Academics suggest reducing
                                               workload such as night calls,
                                               improving physical resilience through
                                               exercise, and even team building."

                                                                                                                          MAy 2018 SMA News 07
News - Tackling Exhaustion and Abuse - Singapore Medical Association
PRESIDENT'S FORUM

                                                                                              Text by Dr Lee Yik Voon

                                                     The evolving healthcare                       Clinic licensees had to register
                                                     landscape                                  for CorpPass, a digital identity akin
                                                                                                to the SingPass but for corporate
                                                     Long before I was elected as the
                                                                                                transactions. Many applicants faced
                                                     59th SMA President, doctors
                                                                                                multiple rejections and it was only
                                                     have been facing mounting
                                                                                                later that we realise that there were
                           Dr Lee is a GP            pressures from all sides. The policy       some missing data that hindered
                           practising in             changes and various healthcare             the registration of clinics.
                           Macpherson. He is         developments discussed below are
                           also a member of          just a few examples of what has               The Enhanced Screen
                           the current National      transpired in the recent years.            for Life (SFL) is a subsidised
                           General Practitioner                                                 health screening programme
                           Advisory Panel. He is a                                              implemented in Community
                                                     Regulatory issues
                           pet lover at heart who
                                                                                                Health Assist Scheme (CHAS) GP
                           is the proud owner of     The proposed Healthcare Services
                           a dog, and regularly                                                 clinics. However, the massive
                                                     Act (HCSA) going online by the end
                           feeds neighbourhood                                                  response overwhelmed the
                                                     of 2020 will be replacing our age-old
                           community cats. He                                                   existing CHAS submission portal
                           also enjoys playing       Private Hospitals and Medical
                                                                                                on day one and IT support was not
                           online war games and      Clinics Act. With it in place, we will
                                                                                                responsive after implementation
                           thinks that playing       be moving from premise-based               for months; all while clinic
                           Pokemon Go is a good      licensing to service-based licensing.
                           form of exercise.                                                    licensees were still learning the
                                                        Being one of the few countries          workflow of the scheme and
                                                     in the world to have the National          claims submission procedure.
                                                     Electronic Health Record (NEHR),
                                                     the HCSA aims to make it a                 Medical practice
                                                     requirement for all doctors to             In 2016, the Health Insurance
                                                     contribute patients’ data to it, with      Task Force studied the rising
                                                     a hefty penalty to be imposed on           costs in healthcare over the years
                                                     those who refuse to comply.                and released their report and

                    08 MAy 2018 SMA News
News - Tackling Exhaustion and Abuse - Singapore Medical Association
recommendations. One of the causes         from the comfort of their homes          that we can treat our patients and
was attributed to the increase in          or offices, and have electronic          make the right judgements to the
doctors’ fees. When SMA was forced         medical certificates and medication      best of our ability.
to withdraw our Guideline on Fees in       couriered to them. However,
                                                                                       Secondly, we need to have a
2007, we warned that doctors’ fees         are doctors who signed up for
                                           telemedicine services aware of           training curriculum with a heavier
will rise as there is no longer a guide
on what constitutes overcharging.          the perils of prescribing medicine       emphasis on ethics instead of “just
Nevertheless, we welcome the               without physically examining             getting the job done”. It is sad
upcoming implementation of the             a patient? The SMC ECEG and              that the art of medicine may no
new fee benchmarks to guide our            National Telemedicine Guidelines         longer be relevant if science-based
charging of medical fees.                  both strongly emphasise that             medicine takes over. However, it
                                           the standards in telemedicine            may not surprise us that the art of
   Third-party administrators
                                           consultations should be similar to       medicine would be able to hold its
(TPAs) have limited the way we
                                           those of face-to-face consultations.     own against the head-on charge of
practise medicine by controlling
costs and restricting who we can               Another concern is with how          AI in medicine.
refer our patients to under their          artificial intelligence (AI) could          Thirdly, we need to constantly
schemes. With the revised version          potentially replace doctors. It          upgrade ourselves both formally
of the Singapore Medical Council           is said that AIs are now capable         and informally. As medicine
(SMC) Ethical Code and Ethical             of collating and analysing data          progresses with time, we as
Guidelines (ECEG), TPAs no longer          from medical libraries worldwide,        practitioners of medicine should
calculate administrative fees              simulating human emotions and            be cognisant of the changes
based on a percentage of the bill          performing deep learning.
                                                                                    that medicine is undergoing and
but must use a fixed quantum,                                                       upgrade our knowledge in parallel.
and this has worked well so far.           Effecting change                         Never give up on yourself and
It was a harrowing experience              Hence, it is definitely not surprising   never think that you are too old to
for doctors: some resigned from            why some of my contemporaries            learn new tricks. Don’t be afraid to
various TPAs at short notice while         have given up their medical practice     ask “stupid” questions, for we would
some re-joined after TPAs changed          to work as locums, go into early
the way they justify and calculate                                                  be fools to ignore our ignorance
                                           retirement or move out of the medical    when holding critical responsibility
administrative charges.                    field entirely. How can we make          as practising doctors. Be aware
   With regard to medical                  the practice of medicine viable and      of the changes around us and be
negligence cases, the modified             satisfying so that we can continue to    active in trying to contribute to the
Montgomery test was introduced.            practise evidence-based medicine,
                                                                                    improvements in our society.
This test considers whether the            provide integrated and team-based
patient has received useful medical        care, and make it an attractive career      Fourthly, we need to open
information that was material to           option to our juniors?                   our eyes and not just stay within
him/her especially with regard                Some things will have to give         the confines of our silos and our
to consent. This is as opposed to          as we are not perfect. Is doing our      comfort zones. The fresh air, warm
the commonly accepted Bolam-               best and in good faith no longer         smiles and bright sunshine will help
Bolitho test that is still applicable to   acceptable? I think the key is that      to invigorate us, the changes will
treatment and diagnosis.                   we need to know what is the best         intrigue us, and hopefully, we will
   Additionally, patients want to be       that we can do for our patients          in turn be able to give our patients
empowered in the decision-making           and refer the rest to those who are      the best advice we can.
process in the treatment and               better at it.                               By doing some of the items listed
management of their conditions.               Firstly, we need all stakeholders     above, we as medical doctors can
They access the internet for related       to be realistic and pragmatic in         renew our efforts to remain relevant
medical information and challenge          their expectations of medical            in our society. We should engage
their doctors with the information         doctors. Doctors are human too;          actively with various stakeholders
gathered. However, are they able           we have our basic needs, as well as      and prevent problems by identifying
to determine the reliability of the        our moments of weakness. We will         and solving them “upstream”.
information or news?                       do our utmost for our patients but
                                           we also have to satisfy our basic           Lastly, do share warmth,
Technological advances                                                              knowledge and collegiality with
                                           needs and protect ourselves from
Advancements in technology have            burnout. We need to take care of         your friends and colleagues because
given us telemedicine, with the            ourselves well before we can take        our fraternity can only be strong if
expectations of convenience to             care of others well. If we are in a      we help one another to get out of
patients as they consult doctors           compromised state, I do not think        the rut and move forward.

                                                                                                       MAy 2018 SMA News 09
News - Tackling Exhaustion and Abuse - Singapore Medical Association
CALENDAR

           SMA EVENTS
           Jun–Aug 2018
                                                                                 CME
             DATE      EVENT                             VENUE                            WHO SHOULD ATTEND?             CONTACT
                                                                                 POINTS

             CME Activities

             24 Jun                                                                       Family Medicine and All        Shirong/Margaret 6223 1264
                       BCLS and CPR+AED                  SMA Conference Room       2
             Sun                                                                          Specialities                   cpr@sma.org.sg

             30 Jun    Medical Expert Witness Training                                                                   Mr Roland Lim 6593 7884
                                                         State Courts              2      Doctors
             Sat       (Day 2)                                                                                           mewt@ams.edu.sg

             7 Jul     Medical Expert Witness Training                                                                   Mr Roland Lim 6593 7884
                                                         State Courts              2      Doctors
             Sat       (Day 3)                                                                                           mewt@ams.edu.sg

                                                         Novotel Singapore                Aspiring and Current
             14 Jul    Taking the Plunge –                                                                               Jasmine 6223 1264
                                                         Clarke Quay, Level 5,     2      Practice Owners, Clinic
             Sat       Going into Private Practice                                                                       jasminesoo@sma.org.sg
                                                         Cinnamon Room                    Managers and Staff

             15 Jul                                                                       Family Medicine and All        Shirong/Margaret 6223 1264
                       BCLS and CPR+AED                  SMA Conference Room       2
             Sun                                                                          Specialities                   cpr@sma.org.sg

                                                                                          Clinical Directors, Heads of
             18 Aug                                                                       Departments, Programme         Jasmine 6223 1264
                       Medical Professionalism (Basic)   TBC                       2
             Sat                                                                          Directors and Core Faculty     jasminesoo@sma.org.sg
                                                                                          of Residency Programmes

             19 Aug                                                                       Family Medicine and All        Shirong/Margaret 6223 1264
                       BCLS and CPR+AED                  SMA Conference Room       2
             Sun                                                                          Specialities                   cpr@sma.org.sg

                       Decipher the Clinic
                                                                                          Aspiring and Current
             25 Aug    Management System and                                                                             Jasmine 6223 1264
                                                         TBC                       2      Practice Owners, Clinic
             Sat       Be Ready for the National                                                                         jasminesoo@sma.org.sg
                                                                                          Managers and Staff
                       Electronic Health Record

             Non-CME Activities

             27 Jun    SMA Annual Golf Tournament                                                                        Azliena 6223 1264
                                                         Raffles Country Club     NA      SMA Members and Guests
             Wed       2018                                                                                              liena@sma.org.sg

           10 MAy 2018 SMA News
SMA ANNUAL GOLF
TOURNAMENT 2018
  Date: Wednesday, 27 June 2018
  Time: R egistration starts from 12 pm (Shotgun will start at 1.30 pm)
  Venue: Raffles Country Club

Dear c ollea g u es a n d f r ien ds,
This year, th e SMA Annu al Gol f To urn ament w ill be h el d a t Ra ff les Co u ntry Cl ub's c h allen gin g 18-h ole
Lake Co urse.

With the generous support o f sponsors, you can look forward to:
• The GP versus Specialist Competition (top 5 + 1 [lady] scores from each group)
• The “Friends o f SMA trophy" (for non-doctors)
• T he ch ance o f winning the hole-in-one prize, a Mercedes-Benz E 200 AVANTGARDE sponsored by
   Daimler South East Asia Pte Ltd
• Exciting gol f ing and lucky draw prizes
• A sumptuous dinner
• Goodie bags with attractive door gi fts
• Last but not least, an enjoyable day o f gol f ing with friends
Don’t miss your last ch ance to play at Ra ff les Country Club as they will be closing to make way for new
developments. Wait no l o n g er! Sign up now and encourage your friends to join us at the SMA Annu al Gol f
Tournament 2018.
Register now at https://www.sma.org.sg/gol f . Registration closes on 15 J u ne 2018.
See you there!
Yours sincerely,

Dr Chan Kwai Onn
Convenor, SMA Annual Golf Tournament 2018

Main Sponsor:                  Hole-in-One Sponsor:
council news

                                                        Report by Dr Lim Kheng Choon

                      Dr Lim is the
                                          Inaccurate article on                             ongoing efforts and initiatives in primary
                      Honorary            MOH’s conclusion on higher                        care transformation.
                      Secretary of        insurance claims                                     SMA’s 1st Vice President, Dr Wong Tien
                      the 59th SMA                                                          Hua, is currently SMA’s representative on
                      Council. He
                                          On 25 March 2018, a newspaper article
                      is currently        by Ms Salma Khalik alleged that “the              this panel.
                      an associate        [Ministry of Health] MOH concluded that
                      consultant          much of the higher claims was the result          Singapore Resuscitation and
                      at Singapore        of overcharging and overtreatment by              First Aid Council
                      General Hospital.
                                          doctors in the private sector.”                   The National Resuscitation Council and
                                             SMA immediately wrote to MOH to                National First Aid Council have merged
                                          seek confirmation and clarification on            to form the new Singapore Resuscitation
                                          the allegations relating to higher claims         and First Aid Council (SRFAC), with effect
                                          from policyholders with Integrated                from 1 April 2018.
                                          Shield Plans and full riders. MOH                     A/Prof Lim Swee Han, SMA’s
                                          subsequently clarified in an official             current representative to the National
                                          reply that “MOH has never drawn such a            Resuscitation Council, is now the chairman
                                          conclusion or made statements alluding            of the SRFAC. We would like to congratulate
                                          to this view.”                                    A/Prof Lim on his new appointment.
                                             During this period, several SMA
                                          Council Members also met with a group             SMA seminar on useful tax
                                          of concerned SMA Members regarding                pointers for doctors
                                          the allegations. The false statement was          The “Tax Obligations on Medical
                                          subsequently clarified as incorrect by            Practice” seminar was held on 31
                                          The Straits Times on 30 March 2018 in the         March 2018 and was attended by 86
                                          “What It Should Have Been” section.               participants.
                                             SMA will continue to be vigilant
                                                                                               The participants were informed
                                          for fake news and advocate for both
                                                                                            about tax obligations; possible business
                                          patients and members.
                                                                                            arrangements for clinics and their related
                                             To view both SMA’s letter and MOH’s            tax implications; the latest Budget
                                          reply on this matter, please visit https://bit.   2018 highlights; implementation of
                                          ly/2r2PQCn.                                       information technology systems; and
                                                                                            services offered by the Employment and
                                          Participation in the                              Employability Institute. Also covered
                                          National General Practitioner                     were tips on how to better manage a
                                          Advisory Panel                                    medical practice, obligations for self-
                                          SMA was invited by MOH to participate in          employed doctors and the importance of
                                          the National General Practitioner Advisory        keeping proper records.
                                          Panel. The panel comprises private and               To find out more about courses
                                          public primary care providers, and is set         organised by SMA, please visit https://bit.
                                          up to develop strategies and support              ly/2Fc8wED

               12 MAy 2018 SMA News
2018 SMA Annual General Meeting

                                                                                                                                                       COUNCIL NEWS
                                               Text by Lee Sze Yong, Manager, Council Support

Dr Lee Yik Voon was elected as SMA                to meet the proposed target of $450,000.              Elections for the 59th SMA Council
President during the SMA Annual                   These donations are mainly used to                 were then conducted. Dr Ng Chew Lip,
General Meeting (AGM), held at the                provide support for the living expenses            a new member to the SMA Council,
Alumni Medical Centre on 15 April 2018.           of needy medical students across all               also made a short introduction. Dr Ng is
   Outgoing President Dr Wong Tien                three local medical schools.                       currently an ENT associate consultant in
Hua began the proceedings by thanking                Members present affirmed the SMA                the public sector. The SMA Council looks
SMA Members for attending the AGM.                Council’s proposal to elect Minister               forward to serving members and the
He highlighted several important                  for Health Mr Gan Kim Yong as an                   medical community, for the betterment
developments in 2017, including the               SMA Honorary Member. The Honorary                  of healthcare for all Singaporeans.
inception of the Ministry of Health’s Fee         Membership was conferred during the
Benchmarks Advisory Committee (of                 SMA Annual Dinner held on 12 May 2018.
which SMA is a member of), successful                Members present also affirmed the                 Legend
advocacy efforts by the three professional        re-appointment of the following members
bodies (Academy of Medicine Singapore,                                                                 Standing (from left): Dr Woon Yng Yng Bertha,
                                                  as trustees for the SMA Trust Fund for a             Dr Lee Hsien Chieh Daniel, Dr Chan Teng Mui
College of Family Physicians Singapore            three-year term from 2018 to 2021: A/Prof            Tammy, Dr Tan Tze Lee, Dr Chong Yeh Woei,
and SMA) on managed care issues,                  Cheong Pak Yean, Dr Lee Pheng Soon, Prof             Dr Wong Chiang Yin, Dr Ng Chew Lip, Dr Noorul
and the organisation of the inaugural             Low Cheng Hock, Dr Tan Kok Soo and Dr                Fatha As’art
Singapore Medical Week by SMA.                    Tan Yew Ghee.                                        Sitting (from left): Dr Anantham Devanand,
   Dr Wong also thanked the various                  Also brought up during the AGM was
                                                                                                       Dr Lim Kheng Choon, Dr Wong Tien Hua,
SMA representatives for volunteering                                                                   Dr Lee Yik Voon, Dr Toh Choon Lai, Dr Loo Kai
                                                  the impending expiry of SMA’s lease                  Guo Benny, Dr Ng Chee Kwan
their services and the secretariat staff for      with the Alumni Association (AA) at 2
ensuring the smooth operations of SMA.                                                                 Not in picture: A/Prof Chin Jing Jih, Dr Lee
                                                  College Road, including the chronology               Pheng Soon, A/Prof Tan Choon Kiat Nigel,
He highlighted that it was a pleasure and         of communication with AA.                            Adj Prof Tan Sze Wee, Dr Tan Yia Swam
honour to serve as SMA President for the
past three years.
   Honorary Secretary Dr Lim Kheng                                       59th SMA Council • 2018-2019
Choon referred members to the SMA
Annual Report 2017/2018, which is themed            President                 Honorary Secretary                      Council Members
                                                    Dr Lee Yik Voon           Dr Lim Kheng Choon                      Dr Chan Teng Mui Tammy
“Stronger Together”. Next, Honorary                                                                                   A/Prof Chin Jing Jih
Treasurer Dr Loo Kai Guo Benny presented            1st Vice President        Honorary Assistant Secretary
                                                                                                                      Dr Chong Yeh Woei
                                                    Dr Wong Tien Hua          Dr Anantham Devanand
the accounts for SMA, highlighting a                                                                                  Dr Noorul Fatha As’art
surplus of $315,000 for 2017.                       2nd Vice President        Honorary Treasurer                      Dr Lee Hsien Chieh Daniel
                                                    Dr Toh Choon Lai          Dr Loo Kai Guo Benny                    Dr Lee Pheng Soon
   Adj Prof Tan Sze Wee, Chairperson of                                                                               Dr Ng Chew Lip
                                                                              Honorary Assistant Treasurer
SMA Pte Ltd (SMAPL), highlighted SMAPL’s                                                                              A/Prof Tan Choon Kiat Nigel
                                                                              Dr Ng Chee Kwan
main role of investing returns from SMA’s                                                                             Adj Prof Tan Sze Wee
surplus. SMAPL recently invested another                                                                              Dr Tan Tze Lee
$1 million into the investment portfolio. A                                                                           Dr Tan Yia Swam
                                                                                                                      Dr Wong Chiang Yin
donation of $78,000 was also made to the
                                                                                                                      Dr Woon Yng Yng Bertha
SMA Charity Fund (SMACF).
  Dr Wong Chiang Yin, one of the                      SMA Members can access the full AGM minutes by logging into their membership portal at:
SMACF board members, highlighted the                                                  https://bit.ly/2ra0xTz.
need for SMACF to raise more donations
                                                                                                                                MAy 2018 SMA News 13
CPR COURSES
                                                                for Medical
                                                                Professionals
Venue:
                                                                Course fee                       Member                    NON-MEMBER
Singapore Medical Association
2 College Road, Level 2, Alumni Medical Centre                  AED                              $80.25                    $128.40
Singapore 169850
                                                                Basic Cardiac Life Support
                                                                (BCLS) (re-certification) +      $149.80                   $256.80
Course ContentS:                                                AED
• The Chain of Survival
                                                                BCLS (re-certification)          $80.25                    $128.40
• Adult One-Rescuer Cardiopulmonary Resuscitation
  (CPR) / Adult Two-Rescuer CPR                                 BCLS (full course)               $128.40                   $214.00
• Adult Foreign Body Airway Obstruction
• Guidelines for Proper Chest Compression                     Course                           Time                      DATE
• Adult Recovery Position
                                                                BCLS (full course)               9 am to 4 pm
• Child One-Rescuer CPR
                                                                BCLS (re-certification)          9 am to 1 pm              24 June, 15 July
• Child Foreign Body Airway Obstruction
                                                                                                                           and 19 August
• Infant One-Rescuer CPR                                        BCLS (re-certification) + AED 9 am to 6 pm
                                                                                                                           2018
• Infant Foreign Body Airway Obstruction
                                                                AED                              2 pm to 6 pm
• Application of Automated External Defibrillator (AED)

CME Points: 2 to 4                                                                                   The Certification Card is valid for two years.

Please return this slip for CPR Courses for Medical Professionals to Shirong, Singapore Medical Association, 2 College Road, Level
2, Alumni Medical Centre, Singapore 169850. Tel: 6223 1264, fax: 6224 7827 or email: cpr@sma.org.sg. A confirmation
email will be issued to all applicants.
Please let us know if you have a medical condition or old injury.

Date (please select your preferred slot)
  24 June 2018              15 July 2018           19 August 2018

Name:                                               NRIC no.:                             MCR no.:                                  Age:

Address:

Profession:                                                                     Contact no.:

Please register me for (please tick whichever is applicable)
  BCLS (full course)          BCLS (re-certification)           BCLS (re-certification) + AED            AED
The Medico-Legal Seminar on Mental Capacity Assessment

  Caring for Pers ns

                                                                                                                                              EVENT
Lacking Mental Capacity          Text by Jasmine Soo, Executive, Event and Committee Support

                                           The Medico-Legal Seminar on Mental            also advised that if the patient is unable
        Topics Covered                     Capacity Assessment, a collaboration          to Understand, Retain, Weigh and
                                           between the SMA Centre for Medical            Communicate the information (URWC),
           Persons with                    Ethics and Professionalism (SMA CMEP)         he/she is deemed unable to make a
     Intellectual Disabilities             and the Ministry of Social and Family         decision for himself/herself.
• Introduction to Persons with             Development (MSF), held two runs on              The session also included a checklist
  Intellectual Disabilities                30 September 2017 and 14 April 2018           for assessing mental capacity, the Mental
  – Dr T Thriumoorthy                      at the Health Promotion Board with            Capacity Assessment Framework and
• Background of Persons with               47 and 83 participants, respectively.         a role play session. During the role
  Intellectual Disabilities                Participants hailed from varying              play session led by Ms Lim Hui Min,
  – Dr Bhavani Sriram                      specialties including general practice,       participants learnt how to assess patients
                                           psychiatry, paediatrics and neurology.        lacking capacity and what should be
• Assessing Mental Capacity with
  the Assessment Tool                         Both runs covered topics relevant          included in a medical report.
  – Dr Giles Tan Ming Yee                  to Persons with Intellectual Disabilities        The seminars ended on a great
                                           (PWIDs), while the latter had an additional   note after a fruitful panel discussion,
• Overview of Mental Capacity              afternoon session covering topics relevant
  Assessment for Doctors                                                                 as participants leave with improved
                                           to both PWIDs and dementia patients.          knowledge on the topic.
  – Dr Wei Ker-Chiah
                                               During the morning sessions, a video         We would like to thank the
Caring for Persons with Diminished         clip of a mental capacity assessment          organising committee for their
 Capacity (Temporary/Fluctuating)          consultation between a patient and Dr         tremendous effort and all our speakers
• Introduction and Overview                Bhavani Sriram was shown. Referencing         for taking time to share their expertise.
  on Caring for Persons with               it, Dr Giles Tan provided participants with   Last but not least, we would also
  Diminished Capacity                      a step-by-step guide on how to utilise the    like to thank the following Voluntary
  – Dr T Thriumoorthy                      Mental Capacity Assessment Tool – a tool      Welfare Organisations (VWOs) for
                                           developed in 2017 by the SMA and MSF          supporting the event: Cerebral Palsy
• Overview of Dementia and                 to assist doctors in filling up the Medical   Alliance Singapore, Down Syndrome
  Clinical Aspects of Temporary            Report (Form 224).                            Association and Association for Persons
  Fluctuating and Permanent Loss
                                              This session helped participants to        with Specials Needs. The booths they
  of Capacity
                                           better understand the Mental Capacity         set up helped to raise awareness of
  – Dr Bharathi Balasundaram
                                           Act and the assessing of mental capacity,     what these organisations do for PWIDs
• LPA Certification and Mental             and guided them on making good                among the doctors.
  Capacity Assessment                      clinical judgements in the area of
  – A/Prof Goh Lee Gan                     mental capacity.
                                                                                           Legend
• Mental Capacity Assessment                  The afternoon session emphasised
  Reports for the Courts                                                                   1. Speakers and panellists. L to R: Dr Giles Tan
                                           the five statutory principles in protecting     Ming Yee, Dr T Thirumoorthy, Dr Bhavani
  – Ms Lim Hui Min
                                           persons who appear to lack capacity and         Sriram, A/Prof Ruby Lee and Dr Wei Ker-Chiah

1
Celebrating
EVENT

                the             Artistry
                                  behind Timepieces
                                                             Text by Mellissa Ang, Assistant Manager, Membership Services

        On 7 March 2018, SMA, in                great length about his personal
        partnership with TAG Heuer,             relationship with watches over
                                                                                           “This year’s SMA Watch
        organised an exclusive SMA              the ages, from his first TAG Heuer         Appreciation Night made a
        Watch Appreciation Night for SMA        quartz watch that was gifted to him        welcome return for watch
        Members. Organised for the second       by his father, to the luxury brand’s       enthusiasts. Following last
        year running, the event allowed         Tiger Woods golf watches that he
        SMA Members the opportunity to          purchased for his wife and mother.
                                                                                           year’s discussion with
        immerse themselves in the intricate     The managing editor of watch               Dr Bernard Cheong, Mr Timmy
        details of valued timepieces and        magazine Timewerke emphasised              Tan gave us a light-hearted
        appreciate their history and value.     that beyond the price tag attached         look at his horological journey
           During the first edition of this     to luxury watches, it is important to
                                                appreciate the story behind each
                                                                                           from childhood through his
        event held in 2017, watch collector
        and horologist Dr Bernard Cheong        timepiece and ensure that one’s            teens and subsequently into
        shared with his medical colleagues      watches are properly maintained.           his adult years collecting
        about his love for the artistry and        SMA hopes that such networking          some memorable timepieces.
        workmanship behind TAG Heuer’s          sessions, organised in collaboration       Let’s hope this will be a yearly
        classic timepieces and its then newly   with external partners such as TAG
        launched Connected smartwatch.                                                     affair that all SMA watch
                                                Heuer, will be able to provide reprise
        Dr Cheong, who is an SMA Member,        from the daily grind of clinical           geeks can look forward to.”
        even distributed signed posters         work and increase opportunities to         – Dr See Hock Chuan
        that featured close-up shots of the     catch up with colleagues in a more
        mechanics and gears behind              casual setting. Look out for other
        a watch.                                networking sessions organised              Legend
           This year, veteran watch             specially for you in the second half       1. SMA Members and guests listening
        journalist Mr Timmy Tan spoke at        of 2018!                                   intently to Mr Timmy Tan at TAG Heuer’s
                                                                                           Wisma Atria boutique

         1
EVENT
                                                                                                                                        ervices
                                                                                                                  er, Mem   bership S
                                                                                                     nt M a n a g
                                                                                        g, Assista
                                                                           ellissa An
                                                             Text by M

Dark clouds, thunder and lightning              the championship title from the                          Dr Poh for his saves and deflections
dominated the skies overlooking The             get-go, with the former surprisingly                     that were out of this world, and which
Cage Sports Park on 1 April 2018, just          achieving consecutive wins even                          placed SingHealth 1 team at its 2nd
as the 44th SMA-Goldplus Universal              after the weather took a turn for the                    runner-up position. The top scorer
Inter-Hospital Soccer Tournament kicked         worse. After enduring six gruelling                      of the 44th SMA-Goldplus Universal
off its first two matches of the day. Heavy     matches over a three-hour time frame,                    Inter-Hospital Soccer Tournament was
rain soon pelted down onto the pitches,         the TTSH team eventually claimed                         awarded to Dr Kenneth Leong from
halting the games just as they started.         the championship title, proving that                     TTSH, for his stunning scoresheet of
What an April Fool’s prank!                     their poor performance at the 2017                       four goals in this competition.
                                                inter-hospital soccer tournament was                        We would like to thank Goldplus
   The soccer players, representing             a thing of the past. Earning the most
seven hospitals and private practices,                                                                   Universal Pte Ltd for their generous
                                                match points, they emerged victorious                    sponsorship of the players’ jerseys and
sought refuge under the shelters set up         over the defending champions – KTPH,                     tournament balls, as well as Red Bull
beside the pitches and hoped for the            who ended up in the 1st runner-up                        Singapore for their much appreciated
lightning alert to be lifted and rain to        position instead. The SingHealth 1                       supply of drinks.
subside. Thankfully, the rain eased into        team gave TTSH and KTPH teams a run
a drizzle in under half an hour and the         for their money with their goalkeeper,
players eagerly returned to the pitches         Dr Poh Kai Chin, saving countless goal                     Legend
to pit their skills against their colleagues’   attempts by their opponents. By the                        1. The TTSH champion team after fighting hard
and vie for the championship title.             end of the tournament, even players                        to clinch the title
                                                from other teams were applauding                           2. The KTPH team all ready for the tournament
   This year’s inter-hospital soccer
tournament adopted a different game
format, away from the round-robin                                                                                         No. of
                                                                    Team                               Results                               No. of goals
system that was previously used to                                                                                      game points
determine the winning team. All seven            Tan Tock Seng Hospital                               Champion                  11                8
teams had the privilege to play against
every other institution as a result,             Khoo Teck Puat Hospital                         1st Runner-up                  11                4
which translated to consecutive back-
breaking matches amid the already                SingHealth 1                                    2nd Runner-up                  10                4
uncooperative rainy weather.
                                                 Private Practice                                    4th Placing                9                 2
   Poor weather conditions and
slippery pitches resulted in multiple            SingHealth 2                                        5th Placing                6                 0
tied games and neck-to-neck match
points. Tan Tock Seng Hospital (TTSH)            Singapore Armed Forces                              6th Placing                4                 2
and Khoo Teck Puat Hospital (KTPH)
                                                 National University Health System                   7th Placing                3                 0
teams were strong contenders for

    1
                                                                                2

                                                                                                                                     MAy 2018 SMA News 17
INSIGHT

                                                                                When the first residents started asking for
                                                                                time off from training because they felt
                                                                                burnt out, we secretly thought that they
                                                                                were, you know, weak. It must be the new
                                                                                generation; they didn’t make them like
                                                                                they used to in the days when housemen
                                                                                could do every other night call with no
                                                                                post-calls and still come back asking for
                                                                                more. However, it didn’t stop at those first
                                                                                few. There were those who were just “sian”
                                                                                (Hokkien for weariness) with life, but there
                                                                                were also those who broke down at a “how
                                                                                are things going?”, those who could not
                                                                                find anything left in themselves to give to
                                                                                those they were caring for and those who
                                                                                had gone beyond burnout into depression.
                                                                                It was then that we comprehended that
                                                                                burnout is a very real thing and wondered
                                                                                what the system was doing to our young,
                                                                                bright trainees.
          Burnout in                                                                In Prof Christina Maslach’s words,
                                                                                burnout is “an erosion of the soul caused

          Young Doctors –                                                       by the deterioration of one’s values,
                                                                                dignity, spirit and will”. The Maslach
                                                                                Burnout Inventory (MBI) measures three
                                                                                dimensions of burnout: emotional
                                                                                exhaustion, depersonalisation and personal
                                                                                accomplishment.1 Symptoms range from
                                                                                fatigue, lack of motivation and disinterest
                                                                                in patients, to physical symptoms and
                                                                                absenteeism. Clearly this does not bode
                                                                                well for both the patient and the physician.
                                                                                A distracted physician who is not paying
                                                                                attention to details is likely to make
                                                                                mistakes; there may be the lack of ability to
                                                                                engage and develop personal connections
                                                                                with patients, and absenteeism and
          Text by Dr Faith Chia and Dr Sabrina Lau                              attrition will adversely affect trained
                                                                                manpower. The physician may seek
                                                                                unhealthy coping mechanisms that lead
                                                                                to health problems and their relationships
             Dr Chia is a senior                     Dr Lau is a geriatric
             consultant in the                       medicine senior
                                                                                with family and friends may suffer.
             Department of                           resident and a
             Rheumatology, Allergy                   chief resident in          A cause for concern
             and Immunology of                       the NHG Internal
             Tan Tock Seng Hospital.                 Medicine Residency         Worryingly, burnout appears to be on
             She is actively involved                Programme. As head         the rise. The 2017 Medscape Lifestyle
             in undergraduate and                    of Resident Affairs, she   Report showed that the percentage
             postgraduate education                  leads cohesion and         of burnout had increased from 2013,
             and has been the                        education events, and
             programme director                      serves as the bridge       with emergency medicine, obstetrics
             of the NHG Internal                     between residents          and gynaecology, family medicine and
             Medicine Residency                      and faculty. When          internal medicine being the top four
             Programme since 2014.                   not at work, she can       specialties affected.2 Burnout rates in
             She keeps sane by reading               be found soaking up
                                                                                US physicians are up to 54.4% with
             voraciously and trying to               vitamin D playing
             reach her toes at yoga.                 beach volleyball.          higher rates in residents, fellows and
                                                                                early career physicians.3,4 The situation is

          18 MAy 2018 SMA News
similar in Singapore; both the SingHealth      imperative. Recent systematic reviews           Healthcare Improvement’s white paper
residency and the National University          have shown that tackling burnout                described, it is time to go back to the
Health System have published studies           does not rest solely on the individual’s        anchor of “what matters to you?”11 It
citing ranges between 71.8% to 80.7%           shoulders and a shared responsibility           may be difficult to remember this in
in at least one MBI burnout domain.5,6         with both individual and organisational         the middle of fighting with computer
In the National Healthcare Group (NHG)         interventions works best.9                      systems that hang, demanding patients
residency, the preliminary results of an           It is also essential to create meaningful   and endless tedious administrative tasks.
ongoing study presented at the Asia            social connections and group                    However, we are confident that each
Pacific Medical Education Conference           identification. One of the struggles we         of us had a good reason that led us to
2018 found that 64.3% of internal              face as the number of trainees increase         our pursuit of medicine, and if we keep
medicine residents are at risk of clinically   significantly is that people become lost        holding on to this conviction, while
significant burnout, with ranges of 46.7%      in a system where they rotate through           practising self-care and self-compassion,
to 61.8% in other specialties.7 Numbers        many departments and hospitals at               we will not only help ourselves but also
like these tell us that burnout is not a       short intervals. Our programme seeks            become role models to our juniors,
problem of a few individuals with acopia;      to address this by creating smallness           demonstrating that the career we have
it is a systemic issue.                        in bigness – creating “houses” for              chosen is truly worthwhile.
    Studies have suggested that multiple       the residents with peer leaders and
factors contribute to physician burnout,       housemasters to increase social                 References
including excessive workload with              support and a sense of identity. In true
                                                                                               1. Maslach C, Jackson SE, Leiter MP. Maslach
increasing patient demands, struggles to       Singaporean fashion, most events centre         Burnout Inventory. 2nd ed. Palo Alto, CA:
achieve work-life balance, inefficiencies in   on food, but we also use the “houses” to        Consulting Psychologists Press, 1986.
poorly designed systems, lack of autonomy      compete in (mostly intellectual) games.         2. Peckham C, Grisham S. Medscape lifestyle
over schedules and clinical decisions with     We focus on interactions outside of the         report 2017: Race and ethnicity, bias and burnout.
increasing automated guidelines, the use       work environment, for example in art,           January 11, 2017. Available at: http:// www.
of electronic health records resulting in      sports and community service. We feel           medscape.com/sites/public/lifestyle/2017.
less time interacting with patients, and an    that a formal structure of support is           3. Shanafelt TD, Hasan O, Dyrbye LN, et al.
overall erosion of the meaning of work.8       integral to identifying and helping those       Changes in Burnout and Satisfaction With Work-
                                               in need. We have built in buddy systems,        Life Balance in Physicians and the General US
Locally, many specialties require residents
                                                                                               Working Population Between 2011 and 2014. Mayo
to complete both US and UK examinations,       longitudinal mentorships by faculty, and
                                                                                               Clin Proc 2015; 90(12):1600-13.
resulting in higher examination burdens.       have also engaged a psychiatrist to whom
                                                                                               4. Dyrbye LN, West CP, Satele D, et al. Burnout
In internal medicine, that comes up to         residents can either approach informally
                                                                                               among U.S. medical students, residents, and
seven major examinations within a three-       for aunt agony chats or be referred to for      early career physicians relative to the general U.S.
year residency. NHG’s Resident Wellness        triage for psychological support, with full     population. Acad Med. 2014; 89(3):443-51.
Workgroup also identified factors              confidentiality promised.                       5. See KC, Lim TK, Kua EH, et al. Stress and Burnout
such as the burden of administrative                                                           among Physicians: Prevalence and Risk Factors in
tasks, fear of making mistakes, anxiety        How can each of us help?                        a Singaporean Internal Medicine Programme. Ann
                                                                                               Acad Med Singapore 2016; 45(10):471-4.
over future career progression and             Many of us are probably guilty of not
concerns over physical safety in certain                                                       6. Lee PT, Loh J, Sng G, Tung J, Yeo KK. Empathy
                                               taking as good care of ourselves as we          and burnout: a study on residents from a
work environments (eg, emergency               should. Learning how to incorporate             Singapore institution. Singapore Med J 2018;
department) where cases of assault             self-care skills into our practice can          59(1):50-4.
may occur.                                     improve our well-being. Individual              7. Lau S, Kosim S, Hsu J, Lim WP, Chia FL. Burnout
                                               physicians may benefit from planning            in Residents and Program Directors: A Study on
How can institutions help?                     opportunities to exercise, learning and         Prevalence, Factors and Interventions in a Tertiary
                                               practising mindfulness and emotional            Hospital in Singapore. Oral Presentation at the
So what can be done about this looming                                                         15th Asia Pacific Medical Education Conference;
epidemic? We think that the first thing        awareness, and having a reflective              10-14 Jan 2018, Singapore.
we need to do is talk about it. Talk about     practice. Mindfulness is one of the
                                                                                               8. Shanafelt TD, Dyrbye LN, West CP. Addressing
it so that physicians who are burnt out        interventions that have been shown
                                                                                               Physician Burnout: The Way Forward. JAMA 2017;
will know that they are not alone, that        to improve cases of burnout.10 Many             317(9):901-2.
it is not a shameful secret and soldier        institutions offer group practice sessions
                                                                                               9. West CP, Dyrbye LN, Erwin PJ, Shanafelt TD.
on until they run out of reserves, and so      and our programme is embarking on a             Interventions to prevent and reduce physician
that those at risk will be able to reverse     study to look at whether a mindfulness-         burnout: a systematic review and meta-analysis.
it. Talk about it to the faculty and equip     based stress reduction course can reduce        Lancet 2016; 388(10057):2272-81.
them so that they can identify the             burnout in residents.                           10. Goodman MJ, Schorling JB. A mindfulness
symptoms of burnout and be able to                                                             course decreases burnout and improves well-
                                                   Finally, and possibly most importantly
                                                                                               being among healthcare providers. Int J Psychiatry
give good advice. Talk about it to senior      (although we have spent the whole               Med 2012; 43(2):119-28.
management because an engaged                  article speaking about burnout), we
                                                                                               11. Perlo J, Balik B, Swensen S, et al. IHI Framework
leadership and institutional commitment        should shift towards talking about joy in       for Improving Joy in Work. IHI White Paper.
to building supportive systems through         work. Medicine has always been thought          Cambridge, Massachusetts: Institute for
quality improvement strategies is              of as a calling, and as the Institute of        Healthcare Improvement, 2017.

                                                                                                                           MAy 2018 SMA News 19
INSIGHT

                                                      Overwork-Related Disorders:

                                                      Karoshi,
                                                      Depression
                                                      & Burnout
                                                         Text by Dr Hiroto Ito

          Karoshi                                     of cerebrovascular/cardiovascular                 Mental health in overwork-
          Karoshi (過労死) – death (死: shi) due
                                                      diseases (Figure 1). A recent meta-               related disorders
                                                      analysis confirmed that long working
          to overwork (過労: karo) – has been                                                             In 2014, the Research Center for
                                                      hours are associated with a high risk
          recognised in Japan for five decades.                                                         Overwork-Related Disorders was
                                                      of cerebrovascular/cardiovascular
          This phenomenon has since spread to                                                           established following the enactment
                                                      diseases, especially stroke.1 The
          South Korea and other Asian countries,                                                        of the Act on Promotion of Preventive
                                                      Japanese government has proposed
          and recently to Western countries such                                                        Measures against Karoshi and Other
                                                      capping overtime at 80 hours per
          as France. Karoshi is the fatal outcome                                                       Overwork-Related (Health) Disorders.
                                                      month and this new limit could prevent
          of overwork-related disorders, which are                                                      Based on a summary of diagnoses
                                                      overwork-related cerebrovascular/
          typically categorised into two groups:                                                        among compensated cases of
                                                      cardiovascular diseases in most workers.
          vascular (cerebrovascular/cardiovascular)                                                     occupational mental disorders by gender
                                                      However, this might not address some
          diseases and mental disorders.                                                                over a five-year period, rates of mood
                                                      overwork-related mental disorders
             Work-related suicide or suicide          because 39% of workers with mental                disorders, post-traumatic stress disorder
          attempts, known as karo-jisatsu             disorders overworked less than 80 hours           (PTSD) and adjustment disorders in male
          (suicide from overworking), is a serious    per month.                                        (female) workers with mental disorders
          issue for families and the society.
          Karo-jisatsu is defined as the fatal
                                                            Figure 1 Workers' compensation certifications by overtime hours (2016)
          outcome of workers who suffer from
          overwork-related mental disorders
          in Japan. If a worker could receive             Cerebrovascular/
          appropriate support and return to                cardiovascular
          work after treatment, it would be                   diseases
          beneficial not only for the worker                  (n = 260)                                 Overtime of 80 hours and
          and family members, but also for the                                                             longer per month
          employer and society. The indirect
          costs of suicide are much higher than           Mental disorders
                                                             (n = 498)
          the direct costs of supporting workers
          with suicidal ideations.
                                                                                 0%           20%        40%           60%          80%           100%
             How do long working hours affect
          people’s health and mental health? Data                                                       http://www.mhlw.go.jp/stf/houdou/0000168672.html
          collected from workers’ compensation
          certifications in 2016 showed that 80         Mean hours of overtime per month
          hours or more of overtime per month
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