Northcott Jobmatch - Service Information Booklet
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Service Information Booklet Northcott Jobmatch
Contact Details Jobmatch Parramatta 1 Fennell street, North Parramatta 2151 PO Box 4055 Parramatta 2124 Email: jobmatch@northcott.com.au Phone: 1800 133 438 Jobmatch Penrith Unit 9 28 Coombes Drive Penrith 2750 PO Box 540 Penrith 2751 Email: jobmatch@northcott.com.au Phone: (02) 4720 4417
Contents Who are Northcott Disability Services? ................................. 1 What is Jobmatch? ............................................................. 2 How do I access Jobmatch? ............................................. 3 How is Jobmatch Funded? ................................................. 3 How does the service work? .............................................. 4 Our Guarantee of service to you ....................................... 5 What are your responsibilities ............................................. 5 Your Right to Privacy ........................................................... 5 NSW Disability Service Standards ....................................... 6 Mandatory Reporting ....................................................... 7 Having your say ................................................................ 8
Who are Northcott Disability Services? Established in 1929 as The NSW Society for Crippled Children, Northcott Disability Services was founded by The Rotary Club of Sydney to provide for children with polio and tuberculosis. Today, Northcott Disability Services is one of the state’s leading service providers for people with a broad range of disabilities, supporting 8,000 children and adults with disabilities, their families and carers across NSW and the ACT. Some people with rare or lesser known disabilities find Northcott to be the only provider of appropriate support and services. For people with disabilities, the support and services Northcott provides can often mean the difference between a life of isolation and segregation and a life of greater self-reliance and confidence. Our purpose is on building an inclusive society by supporting people with disabilities to achieve their goals and reach their full potential. Northcott’s provision of services centres on each stage of the changing life cycle - from early childhood development through to assisting adults gain employment and independent living skills. As an independent not-for-profit organisation that receives some Government funding, Northcott relies on the generosity of individuals, organisations and community groups to continue to provide services to people with disabilities, particularly in programs where non-government or limited support is available. 1
What is Jobmatch?
Jobmatch is a specialised employment service which assists people
with barriers to find employment opportunities in the open labour market.
Jobmatch was established in 1992 for Jobseekers who wanted to overcome
the barriers of disability, make use of their skills and abilities in the workforce
and earn at least award-based wages.
Jobmatch has developed strong links with employers, both large and small
businesses, who share a commitment to achieving success by matching
the skills of the person to the requirements of the job. Jobmatch clients are
placed in many fields including administration, customer service, hospitality,
retail, manufacturing and warehousing, travel and information technology.
Jobs held by our clients range from entry level to professional.
Our free service to you includes:
• A comprehensive Employment Pathway Plan which will focus on your
abilities, your interests, your aspirations and the assistance you need to
achieve your employment goals;
• Career guidance and planning;
• Professional assistance to find a suitable job including marketing
to employers;
• Support to prepare resumes and application letters;
• Group programs and training which focus on ‘job ready’ skills including
interview techniques, presentation skills and social skills;
• Interventions to manage barriers to employment including travel training
and language and literacy courses;
• Access to our employment resource centre;
• Individual training at the workplace; and
• Ongoing support at the workplace as required.
2How Do I Access Jobmatch?
There are two ways you can access Jobmatch:
• You may be referred by Centrelink who will assess your situation and
determine which services you may be eligible for; or
• You can directly register with Jobmatch without going to Centrelink.
At your first appointment with Jobmatch, we will work with you to tailor an
Employment Pathway Plan for you that may include:
• gaining new skills and qualifications;
• accessing work experience opportunities;
• help to manage your disability and other medical or health
interventions; and
• overcoming and managing other barriers to employment.
How is Jobmatch Funded?
Jobmatch is part of a national network of organisations funded by the
Australian Government to help job seekers with disability to access
individually tailored employment services, with strong links to training
and skills development, particularly in areas of skills shortages and help
employers recruit and retain employees with disability.
3How does the service work?
Jobmatch has developed a service delivery model built on an established,
person-centred, holistic approach to service delivery. The service delivery
model specifically targets skills, abilities & environmental barriers that may be
addressed to assist your participation in sustainable employment.
Jobmatch Service Delivery Model (JSDM)
Job seeker Employer
Maintain Maintain
Deliver Deliver
C it
Plan Plan
Profile Profile
Analyse Analyse
Analyse Phase - is designed to achieve two broad aims: 1) begin a
collaborative partnership between you and your employment consultant and
2) exchange necessary information to commence the development of an
employment pathway plan.
Profile Phase - we work with you to develop a profile which illustrates how your
disability, injury or health condition may impact on your ability to secure
and maintain sustainable employment and where needed agree on
appropriate interventions.
Plan Phase - this is perhaps the most pivotal phase of the model, with three key
components 1) implementation of the employment pathway plan, 2) thorough
understanding of the interplay between your aspirations, local labour market
conditions and the specific employer needs and 3) Using our Employer Access
Tool to build a bridge between you and the labour market.
Deliver Phase - the emphasis is on implementing your employment pathway
plan covering the active components of job seeking and obtaining work. At
job placement a planned transition to our Workplace Support Coordinator
who provides you with support once you are established in a workplace and
assists you with on the job training, workplace redesign activities, and supporting
communication with the employer.
Maintain Phase - aims to consolidate your capacity to self manage your
employment, both current and future requirements. Additionally the maintain
phase has the same purpose with the employer, ensuring the current job needs
are met, your are firmly embedded within the culture of the workplace and
your contribution is valued. 4Our guarantee to you
As your Disability Employment Services Provider we will:
• Explain clearly what services you are eligible to receive, what we will do
for you, and what you have to do, including how often we will meet;
• Provide assistance to help you to find and keep a job, and provide
ongoing support while working if you need it;
• Treat you fairly and with respect, in line with the Disability Services
Standards; and
• Take account of any impact your disability, injury or health condition may
place on your ability to find and keep work, as well as any other
recognised limits such as parenting or caring responsibilities.
What are your responsibilities
You are responsible for attending a minimum 1 face to face appointment
a fortnight. If for any reason you are not able to keep an appointment, you
should notify us as soon as you can to reschedule the appointment. If you
have missed an appointment, you need to contact us as soon as possible
and explain why. You should also do this if you can’t do or haven’t done
something your Employment Pathway Plan says you should do. To ensure
that you are getting the right support you should let us know if something in
your life changes such as health, parenting responsibilities, personal crisis,
education, voluntary or paid work.
You are responsible for actively participating in helping us find a job for
you and making decisions regarding your career. If you are entitled to
compensation or damages from someone for the disability, injury or illness for
which we are providing employment assistance for, you should let us know.
Your Right to Privacy
We will collect information about you for the purpose of
providing disability employment related services to you. Your
electronic and paper based files may include: referral forms,
reference checks, resumé, medical documentation, contact
notes, employment details, etc. We will keep all information about you in
accordance with the Privacy Act 1988 (Cth). All files are confidential and are
kept on Northcott premises. All files are kept archived in a locked cabinet
so they cannot be accessed by unauthorised persons. All computers are
5always locked when they are unattended. If you ask, we will usually be able
to show you the information we hold about you. If you have any concerns
about the way in which information about you is being managed, you can
discuss your concerns with us. More information about the Privacy Act
1988 (Cth) can be obtained from the Office of the Federal Privacy
Commissioner’s web site at www.privacy.gov.au
The Disability Service Standards
For Services funded under the New South Wales Disability Services Act (1993)
• STANDARD ONE: SERVICE ACCESS
Each consumer seeking a service has access to a service on the
basis of relative need and available resources.
• STANDARD TWO: INDIVIDUAL NEEDS
Each person with a disability receives a service which is designed to
meet, in the least restrictive way, his or her individual needs and
personal goals.
• STANDARD THREE: DECISION MAKING AND CHOICE
Each person with a disability has the opportunity to participate as fully
as possible in making decisions about the events and activities of his or
her daily life in relation to the services he or she receives.
• STANDARD FOUR: PRIVACY, DIGNITY AND CONFIDENTIALITY
Each consumer’s right to privacy, dignity and confidentiality in all aspects
of his or her life is recognised and respected.
• STANDARD FIVE: PARTICIPATION AND INTEGRATION
Each person with a disability is supported and encouraged to
participate and be involved in the life of the community.
• STANDARD SIX: VALUED STATUS
Each person with a disability has the opportunity to develop and
maintain skills and to participate in activities that enable him or her to
achieve roles in the community.
• STANDARD SEVEN: COMPLAINTS AND DISPUTES
Each consumer is free to raise and have resolved any complaints or
disputes he or she may have regarding the agency or the service.
6• STANDARD EIGHT: SERVICE MANAGEMENT
Each agency adopts sound management practices which
maximise outcomes for consumers.
• STANDARD NINE: EMPLOYMENT CONDITIONS
Each person with a disability enjoys working conditions comparable to
those of the general workforce.
• STANDARD TEN: SERVICE RECIPIENT TRAINING AND SUPPORT
The employment opportunities of each person with a disability are
optimised by effective and relavent training and support.
• STANDARD ELEVEN: STAFF RECRUITMENT, EMPLOYMENT AND TRAINING
Each person employed to deliver services to a person with a
disability has relevant skills and competencies.
• STANDARD TWELVE: PROTECTION OF HUMAN RIGHTS AND FREEDOM FROM ABUSE
The agency ensures that the legal and human rights of people
with a disability are upheld in relation to the prevention
of sexual, physical and emotional abuse within the service.
Mandatory reporting
Under the Children and Young Persons (Care and Protection) Act 1998,
all services that work with children and families must report if they have
reasonable grounds to suspect that a child is at risk of harm. All Northcott
workers are required to follow the law. If you have any questions about this
please ask your Northcott worker.
7Having your say
If you think you aren’t receiving the right help, you should
first try to talk to us. We will provide a feedback process
which is fair and we will try to resolve your concerns. If you
can’t do this, or you are still not happy, you can access
the Complaints Resolution and Referral Service through the Government’s
Customer Service Line on 1800 805 260 (free call). The Complaints
Resolution and Referral Service can also be contacted directly on1800 880
052 (free call).
TTY: 1800 301 130 (free call)
The National Relay Service: 1800 555 677 (free call)
Fax: 02 9318 1372
8You can also read
