North Yorkshire County Council ParentPay User Group Meeting Tuesday 26th June 2018 - Schools ICT
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North Yorkshire County Council
ParentPay User Group Meeting
Tuesday 26th June 2018
© ParentPay 2018 parentpay.com
Welcome and Introductions
Cheryl Amin-Coles – Account Manager
Susan Stent – Business Analyst
Alberto Baron – Software Development Team Leader
Claire Cook – Sales Manager
parentpay.com
Going Cashless – Increasing Activation Rates © ParentPay 2018 parentpay.com
Parental Uptake
ParentPay uptake in North Yorkshire
Payer rate: 54%
Activation rate: 72%
Top tips for increasing parental uptake
parentpay.com
Where to start?
Agree a cashless strategy
Identify benefits to parents/students/school
Consider existing procedures and processes
Set your ‘cashless’ date and stick to it – Get SLT support
Remove technical barriers – local library, laptop to use in reception etc.
Advising parents and staff – Who, How and When?
Prepare responses to potential objections – Parent support documents
Commit to training and re-training
Consider your new intake – Parent participation will grow year on year
© ParentPay 2018 parentpay.com
Inclusivity
You don’t have to count
cash to be inclusive
ParentPay supports
PayPoint
33,000 shops across the UK
paypoint.co.uk
© ParentPay 2018 parentpay.com
© ParentPay 2018 parentpay.com
Create a FREE
Paypoint barcode
letter
OR
Plastic Paypoint
Card
© ParentPay 2018 parentpay.com
Development Update © ParentPay 2018 parentpay.com
The Development Team
In-house development team of 30 people
We work from a backlog of projects/stories
We release new features, enhancements and bug fixes
every 3 weeks
We work using an Agile methodology, which provides
deliverables to our customers more quickly
parentpay.comDevelopment in the last 12 months…
Advanced Event Supervisor Report (report 13) – new Trips module – pilot phase
weekly view
Parent Application – enhancing the way payment items show to
My Notifications – enhancement of activation rates
parents
Account Recovery – using SMS or a second email address
Visa Checkout
to regain access to parents’ accounts
Update of the ParentPay logo and parentpay.com site GDPR
Profile Management updated for parents
Integrations – Cypad
3rd Party integrations – Teacher Centre, RM Integris, SIMS 8
Support Codes – verification of school ID
parentpay.comWhat’s coming soon…
Direct Debit – Instant bank transfer, auto top up of meal balances
Integrations –ScholarPack attendance import
Trips Module – release to all schools
September Readiness – end-of-year assistant improvements
Group school manager application
Zendesk – changing the way we provide Help and FAQ – ( School & Parents focused)
Arbor MIS integration
Reporting improvements
parentpay.comDemo …..
Trips module
Attendance import from ScholarPack
parentpay.comQ&A
Thank you for your time
Do you have any
questions?
parentpay.comMeal Management Options © ParentPay 2018 parentpay.com
© ParentPay 2018 parentpay.com
© ParentPay 2018 parentpay.com
© ParentPay 2018 parentpay.com
© ParentPay 2018 parentpay.com
SIMS Attendance Import © ParentPay 2018 parentpay.com
Suite of reports
parentpay.comPayment Page / Online Shops © ParentPay 2018 parentpay.com
The ParentPay Communication Centre © ParentPay 2018 parentpay.com
What we’re going to cover…
The Parent Account – what parents see
The 8 Steps to sending communications
Creating communication templates
Getting help and support
parentpay.comThe Parent Account
What can your parents see?
parentpay.comParent support Documentation can be found on our support site © ParentPay 2018 parentpay.com
8 Steps to communicating with
your parents via ParentPay
parentpay.comDouble check your wording Check the wording
85
How to create your own
templates
parentpay.comA reminder of your
8 Steps to sending communications
parentpay.comDouble check your wording Check the wording
85
Getting Help and Support
parentpay.comText Message Bundle costs
5,000 SMS texts @ 5p per text
10,000 SMS texts @ 4.5p per text
15,000 SMS texts @ 4p per text
20,000 SMS texts @ 3.8p per text
(NB Bundles are not time limited)
Alternatively pay as you go texts are invoiced quarterly
If you are interested in purchasing a text bundle, please contact
Accounts@parentpay.com
parentpay.comIn Summary
The Parent Account – what parents see
The 8 Steps to sending communications
Creating communication templates
Getting Help and Support
parentpay.comQuick Tips
parentpay.comparentpay.com
parentpay.com
parentpay.com
parentpay.com
Quickly check parents
payment history
parentpay.comChange the date range to find a
payment
parentpay.comparentpay.com
Send a FREE email
Text cost from just 3.8p per text
Type a quick message
here
parentpay.com© ParentPay 2018
Processing Manual Card Payments
PCI Compliance
parentpay.com© ParentPay 2018
General Data Protection Regulation
parentpay.com© ParentPay 2018
parentpay.com© ParentPay 2018
New Messages – Parents
New messages on Parent facing pages
Clear Explanations why we need the information
parentpay.com© ParentPay 2018
MIS Information no longer required
At present if schools are uploading pupil data from SIMS via MIS Sync, the
rptdef file pulls across the Religion and Ethnicity information, however, we
no longer accept or store that information on ParentPay
There is a new version of the report which does not look at that information
at all. Schools will need to import this into their SIMS system
Instructions on how to import the report are available from ParentPay and
Schools ICT
Previous versions of the file will still work, ParentPay will simply disregard
the Religion and Ethnicity fields
parentpay.comEnd of Year
parentpay.comEnd of Year Assistant
• Available NOW via your My ParentPay Home Page
• Currently voluntary to complete
• Will become compulsory 5 days before the end of term
• We have separated Mandatory and Non Mandatory Tasks
• Mandatory tasks include:
Term & closure dates
Support contact details
2018/19 Meal prices incl. FSM value (where relevant)
• Essential to ensure school has a smooth return in September
parentpay.comGeneral Housekeeping
• Check your Payment Items are linked to the correct bank account
• Archive any finished Payment Items (such as old trips)
• Check the list of manager accounts and de-activate any staff who
have left so they can no longer access the system
• Update the school’s contact details and add Data Protection Officer
details (Site Data>Contact details)
parentpay.comSharing Best Practice
parentpay.comYou can also read
