OPPORTUNITIES AND CHALLENGES IN CHINA'S AUTOMOTIVE INDUSTRY - April 2013

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OPPORTUNITIES AND CHALLENGES IN CHINA'S AUTOMOTIVE INDUSTRY - April 2013
OPPORTUNITIES AND CHALLENGES
IN CHINA’S AUTOMOTIVE INDUSTRY
April 2013
                                 1
OPPORTUNITIES AND CHALLENGES IN CHINA'S AUTOMOTIVE INDUSTRY - April 2013
INTRODUCTION

•   Chinese consumers are expected to play an increasingly important role in the development of the economy as China
    rebalances from an export driven to a domestic consumption driven model.
•   As the growth of new passenger vehicle sales relative to past years slows, China is still expected to remain the
    world’s largest producer and consumer of automobiles. It will outperform both the European and US markets in the
    midterm with its projected high single digit growth.
•   Expansion in manufacturing capacity continues at an unabated speed and with overcapacity already showing,
    manufacturers threatened most are expected to increase industry competitive pressure by entering into new
    segments with low-price market penetration strategies.
•   The aftermarket on the other hand, still finds itself at a very early stage of development and provides a myriad of           2
    opportunities for component manufacturers and service providers who are able to develop and implement the right
    strategies to capitalize on the significant growing aftermarket demand with the aging of existing passenger vehicles
    base.
•   As China’s automotive market enters its next stage of development, both challenges and opportunities await.
    Companies that develop the right strategies and contingent plans will be ensured continued success in this dynamic
    market.

                                                                                                        automotive.bc@ipsos.com
CHINA AUTOMOTIVE
INDUSTRY TRENDS

                   3
China Automotive Industry Trends

NEW PASSENGER VEHICLE
MARKET TRENDS
THE GROWTH RATE OF NEW PASSENGER VEHICLE (PV) IS EXPECTED TO SLOW TO SINGLE
                          DIGIT GROWTH BETWEEN 5%-9% OVER THE NEXT FEW YEARS
                                                                                          CAGR
                            New PV Sales Forecast                                                                       Positive Impact

                                                                                                                                                                    NEW PASSENGER VEHICLE MARKET TRENDS
                                                                                         ‘12-‘18
Unit: Million                                                                                        Per-capita     Is expected to increase at CAGR of 10%
  28                                                                                        9%       disposable      over the next years
                                                                  26.3                               income
  26                                                                                                 Fast          Urbanization rate is expected to grow
                                                         24.2                                        urbanization   from 52.6% in 2012 to 55% in 2015
  24
                                                                                                     Auto finance  Is expected to increase from 15% in
                                                22.2
                                                                                                     penetration    2012 to 30% by 2022
  22                                                                                                 rate
                                      20.3

  20                                                              21.0
                                                                                            5%                         Negative Impact
                             18.7
                                                         20.0
  18                17.1                        19.1                                                 Economic       2013 GDP growth target has been
         15.7
                                      18.2                                                           slow down       lowered to 7.5%
  16                         17.3
                                                                                                     Negative       More cities may implement policies to                      5
                    16.5
         15.7                                                              Year                      policy impact   restrict the number of new automobile
  14                                                                                                                 registrations
          '12      '13(E)   '14(E)    '15(E)   '16(E)   '17(E)   '18(E)
                                                                                                                    Discontinuation of subsidies for new
                Optimistic Scenario            Conservative Scenario                                                 vehicle purchases

  Note: The statistics includes the domestic produced vehicle and imported vehicle sold in China                    Potential negative impact of rising fuel
  Source: China Association of Automobile Manufacturers (CAAM), Ipsos Business Consulting analysis                   cost and potential new taxation such as
                                                                                                                     traffic congestion and pollution fees

                                                                                                                                          automotive.bc@ipsos.com
WHILE PAST PV GROWTH HAS PREDOMINATELY COME FROM COASTAL CITIES, MID AND
          WESTERN REGIONS HAVE BEEN EMERGING AS THE NEW GROWTH REGIONS

                                                                                                                                                  NEW PASSENGER VEHICLE MARKET TRENDS
    China New PV Sales 2006 - 2011 CAGR (%) By Region                                                     Comments

                                                                                        The mid-west regions are receiving more
                                                                                            attention and investments from auto OEMs
                                                                                            as the government is focusing development
                                                                                            on these regions

                                                                                        Due to the relatively high price sensitivity of
                    Gansu                                                                first time car purchasers in these regions,
                                                                                         low-to-mid-end segments are expected to
                 Qinghai      Ningxia
                                                                                            drive sales

                                                                                        Increasing number of auto OEMs have
                               Chongqing     Anhui
                                                                                         begun to adjust their organization structure                         6
                                           Jiangxi
                                                                                         to decentralize marketing related decision-
  Growth Rate                                                                            making to regional business units in order
       40-50%                                                                               to adapt to various and changing demand
       35-40%
                                                                                            within each region
       30-35%
       25-30%
BESIDES THE SLOWER DEMAND GROWTH, STRUCTURAL OVERCAPACITY IS ANOTHER
                    CHALLENGE FACING AUTO OEMS AND AUTO PARTS MANUFACTURERS

        Planned PV Production Capacity and Forecasted Capacity

                                                                                                                                                                                  NEW PASSENGER VEHICLE MARKET TRENDS
                    Utilization Rate of Auto OEMs                                                                                    Comments
Unit: Million
       40                                                                                      100%                    While utilization rates may differ between
                                                                                                                        OEMs, the overall industry trend of
       35                                                                     33.5                                      overcapacity is clear
                                                                                               90%
                                                                  30.3
                Optimal Capacity
       30                                          26.9                                                                Slower growth in the domestic PV market
                Utilization Range                                                              80%
                                                                                                                        will also push both domestic OEMs and
       25                                                                       16.4
                                                                                                                        auto parts manufacturers to focus on
                                    20.8                           15.5                        70%
                                                                                                                        export markets
       20                                          13.6
                     17
                                                                                               60%                     With continued overcapacity and slowing
       15
                                    11.5                                                                                  demand growth, some forms of industry
                    8.6
                                                                                               50%                                                                                            7
       10                                                                                                                 consolidation and streamlining can be
                                                   13.3            14.8
                                                                               17.1
                                                                                                                          expected over the coming years
        5                                                                                      40%
                    8.3             9.3
                                                                                                                       Price pressures will also become more
        0                                                                                     30%                         apparent for auto parts manufacturers in
                   2011             2012       2013(E)           2014(E)      2015(E)       Year
                                                                                                                          order to remain competitive
                  Local Brand         Sino-JV             Local Brand        Sino-JV
                  Production          Production          Capacity           Capacity
                  Capacity            Capacity            Utilization Rate   Utilization Rate

                                                                                     Source: Ipsos Business Consulting analysis                         automotive.bc@ipsos.com
AS CAR REPLACEMENT BECOMES A KEY DRIVER OF NEW PV SALES, OEMS WILL FACE
           MORE PRESSURE TO QUICKLY ADAPT TO CHANGING CUSTOMER EXPECTATIONS

                        New PV Sales by Car Segment                                                                                  Comments

                                                                                                                                                                            NEW PASSENGER VEHICLE MARKET TRENDS
                                                                                                                   Mid-size sedan, full-size sedan and SUV segments
     Mini-                              17%                  16%                   13%                              are expected to gain more market share, among
                   21%
    vehicle                                                                        3%                               which SUV will become the most promising
                                                              3%
                                         4%
 Mini (A00)        5%                                                              13%                              segment with a CAGR of 20% over the next three
                                                             13%
                                        14%                                                                         years
                   13%
Small (A0)
                                                                                                                   The competition in the SUV segment is expected to
                                                                                   38%
                                                                                                                    remain fierce with 28% of all new models presented
                                                             38%
                                        36%                                                                         during the Guangzhou car exhibition in Nov. 2012
Medium (A)         36%
                                                                                                                    being SUVs

                                                                                   12%
                                                                                                                   Development of more fuel-efficient and low-
                                                             12%
  Large (B)                             12%
                                                                                   2%                               emission SUVs by means of adopting small-                           8
                   11%
                                         2%                   2%                   3%
  Luxury (C)       2%                    4%                   3%                                                      displacement turbocharged engines and lighter
      MPV          3%
                                                             13%                   16%                                materials will be necessary for this segment to
       SUV         9%                   11%
                                                                                                                      remain attractive
                  2010                  2011                 2012                2015(E)     Year

Note: Sedan is mainly segmented based on the wheelbase and engine displacement.
Segment examples: Mini(A00): Chery QQ; Small(A0): Kia K2; Medium(A): Chevrolet Cruze; Large(B): VW Passat; Luxury(C): Audi A8
Source: China Passenger Car Association(CPCA), Ipsos Business Consulting analysis

                                                                                                                                                  automotive.bc@ipsos.com
THE BATTLE FOR MARKET SHARE RAGES ON AS SINO-JVS INCREASE THEIR FOCUS ON SMALL
  SIZED SEDANS AND LOCAL OEMS SHIFT THEIR FOCUS TO THE MID AND UPPER SEGMENTS
                                                                                                       Sino-JVs will continue to push into smaller and
  Proportion of Sino-JV Sales to Total Sales by PV Segment                                                            cheaper segments

                                                                                                                                                                      NEW PASSENGER VEHICLE MARKET TRENDS
   100%                                                                                             Increasing number of foreign brands are planning to
                                                 93.9%                      94.2%                     introduce new models targeting the mini (AOO) segment
                      91.4%                                                           Large (B)
                                                                                                    Examples include an upcoming brand from VW, the K1
    90%
                                                                                                     from KIA, the new Alto from SUZUKI

    80%

                                                                                                   Domestic brands will continue to upgrade to meet the
                      70.9%                      70.8%                      70.1%     Medium (A)   more upscale image aspirations of Chinese consumers
    70%
                                                                            64.5%                   During the Beijing Auto Show in April 2012, 84 of 120 new
                                                 61.8%                                Small (A0)                                                                                  9
                      60.7%                                                                           models premiered were independently developed by
    60%                                                                                               domestic brands, most of which targeted the middle and
                                                 61.4%
                                                                                      SUV             upper segments (e.g. Roewe 950 from SAIC and the
                      58.0%
                                                                            56.9%                     Hongqi H7 from FAW)
    50%
                       2010                      2011                       2012                    New regulations on government car procurement favoring
  Source: China Passenger Car Association(CPCA), Ipsos Business Consulting analysis
                                                                                                      domestic brands pose a good opportunity for domestic
                                                                                                      players to elevate their brand image

                                                                                                                                            automotive.bc@ipsos.com
China Automotive Industry Trends

PASSENGER VEHICLE
AFTERMARKET TRENDS
THE DEVELOPMENT OF CHINA’S AUTOMOTIVE AFTERMARKET PROVIDES A MYRIAD OF
                                OPPORTUNITIES FOR BOTH PRODUCTS AND SERVICES
                                                 China Automotive Industry Value Chain

                                                                                                                                                                               PASSENGER VEHICLE AFTERMARKET TRENDS
              High
                                                                                                                          Derived After-sale service

                R&D                                                                                                      Rescue      Used-car       Rental   Recycle
                                                                                 Aftermarket service
Value Added

                     Component                    Vehicle Sales                  Beauty     Maintenance         Repair
                     Manufacture
                                                 Insurance   Finance     Sales
                                      OEM

                R&D                Manufacture                                    Service
                     Aftermarket’s Contribution to Overall                                       Aftermarket’s Contribution to Overall Profit
                           Automotive-related Sales                                                        Margins of 4S shops
                                                                                                                                                                                      11
                                                   30%                                                                                        70%

                                                                                                               30%
                          10%

                          China             Developed markets*                                                China                 Developed markets*

                                                                  Note*: Developed markets include countries such as U.S., Japan and Europe
                                                                  Source: Ipsos Business Consulting analysis                                         automotive.bc@ipsos.com
VEHICLES SOLD DURING CHINA'S AUTO BOOM ARE BEGINNING TO AGE, WHICH PRESENTS
SIGNIFICANT OPPORTUNITIES IN CHINA’S UNDERDEVELOPED AUTOMOTIVE AFTERMARKET
                                                                                                                                                      % of
                            PV Population Breakdown by Car Age                                                                                   cars repaired

                                                                                                                                                                         PASSENGER VEHICLE AFTERMARKET TRENDS
                                                                                                                  Average         Repair         / maintained
   Unit: Million                                                                                 97.6*            car age      requirement      at 4S/3S shops

                                                                                        1 yr
                                                                                        15.7                                                      Under
                                                                               2 yrs             56.9               0-3
                                                                                                                    yrs                           warranty
                                                                               14.4                                                               ~90%
                                                                     3 yrs
                                                                      14.1
                                                            4 yrs
                                                             10.5
                                                    5 yrs
             >8 yrs                         6 yrs    6.7
                                    7 yrs    6.2                                                 32.7               4-8
                            8 yrs                                                                                                                 ~50%
                                     5.2                                                                            yrs
                             4.1                                                                                                                                                12
                      2.3
               2.0
      12.0
                                                                                                   8                >8
THE HIGH GROWTH EXPECTED IN CHINA’S USED-CAR MARKET WILL FURTHER DRIVE THE
                                  DEMAND FOR AFTERMARKET PARTS AND SERVICES
                                   Used-Car Sales Forecast                                                                     Comments

                                                                                                                                                                           PASSENGER VEHICLE AFTERMARKET TRENDS
Unit: Million                                                                                                  The demand for aftermarket parts and
                                               CAGR                                                             service will not only be driven by the size
                                               31%                                                              of the car population, but also by the
 20
                                                                                                                development of the used-car market
 16                                                                                                            The aim of the upcoming technical
                                                                                                                standards for used-car evaluation will
 12                                                                                                             regulate the market by standardizing the
                                                                                                                evaluation process and items
                                                                                 18.7
   8                                                                                                           Greater transparency in used-car
                                                                   14.3
                                                       10.9                                                     conditions will in turn support the
   4                                     8.3                                                                    development of the used-car market
                             6.4
            4.8
   0                                                                                                           Opportunities for auto parts
                                                                                                                manufacturers to work closely with used-
           2012          2013(E)       2014(E)        2015(E)     2016(E)      2017(E)
                                                                                                                car dealers to provide parts as well as
                                                                                                                related service such as core parts                                13
                Proportion of used-car and new car sales as a percentage of total                               evaluation are emerging
                                    vehicle sales in volume
                    150%

                    100%sales
                  Used-car             20%
                                                         75%
                      50%             80%
                   New car sales
                                                         25%
                        0%
                                     China            Developed
                                                       market
                                                                     Note*: Developed markets include countries such as U.S., Japan and Europe
                                                                     Source: China Automobile Dealers Association(CADA), Ipsos Business          automotive.bc@ipsos.com
                                                                     Consulting analysis
IN COASTAL REGIONS GROWTH OPPORTUNITIES ARE SHIFTING TOWARDS LOWER TIER CITIES,
    WHILE WESTERN REGIONS STILL LAG BEHIND IN OVERALL DEVELOPMENT OF NETWORKS
                                              China PV park size by regions in 2011

                                                                                                                                                          PASSENGER VEHICLE AFTERMARKET TRENDS
      West China Region                                                                                                 East China Region
       Consisting of Xinjiang,                                                                                          Consisting of
        Gansu, Qinghai, Tibet,                                                                                            Guangzhou, Zhejiang,
        and Ningxia                                                                                                       Shanghai, Jiangsu,
       Accounts for very small                                                                                           Beijing, Shandong and
                                                  Xinjiang      Gansu               Hebei
        share of total China PV                                                                       Beijing
                                                                                                                          Hebei Provinces
        population size with                                                                                             Accounts for almost 50%
                                                              Qinghai     Ningxia                      Shandong
        each province                              Tibet                                                                  of total China PV
                                                                                                        Jiangsu
        representing around 1%                                                                                            population size
        of the total                                                                                         Shanghai
                                                                                                         Zhejiang

                                                                                            Guangdong
                                                                                                                                                                 14

            East coast regions will remain dominant in the consumption of auto related goods while middle and west regions are
             expected to embrace the sales boom in auto related products over the next 3-5 years
            Auto parts manufacturers will need to differentiate their channel strategy by region as auto parts and service demand differs
             in regions due to various terrain / road conditions, car model and maintenance preferences
            Distributor network expansion and partnerships will help auto parts manufacturers cope with the low brand awareness and
             low accessibility of auto parts in lower-tier cities in east coast regions, and lower-tier provinces in middle and west China

                                                                Source: Ipsos Business Consulting analysis                      automotive.bc@ipsos.com
PV AFTERMARKET SERVICE IS A HIGHLY FRAGMENTED MARKET DUE TO THE DIFFERENT
                            NEEDS AND REQUIREMENTS OF PRIVATE CAR OWNERS
                                                                                                            Number of PV Car Models
           PV Population Breakdown by Ownership

                                                                                                                                                            PASSENGER VEHICLE AFTERMARKET TRENDS
                                                                                                               2002 vs. 2011

                                                                                                                           500

 Privately-owned      30%

                                          81%

 Company-owned        70%

                                                                                                             30
                                          19%

                      2000                2011                                                              2002           2011                                    15

  Aftermarket services for PVs is primarily a business to consumer (B2C) market due to the high percentage of privately owned vehicles
  The increase in variety of car models made available over the past decade in China has also led to a diversification in aftermarket
   needs of car owners based on price points of cars owned in addition to personal preferences
  Channels for aftermarket parts and services have had to evolve in order to serve the different customer segments, with workshops of
   different classes offering spare parts of varied price points and quality

                                                    Note*: Include different configurations under a certain car model
                                                    Source: China Association of Automobile Manufacturers (CAAM), Tecent          automotive.bc@ipsos.com
                                                    Auto
AUTO PARTS MANUFACTURERS WILL NEED TO DEVELOP NEW STRATEGIES TO CAPTURE
     GROWTH OPPORTUNITIES IN THE INDEPENDENT AFTERMARKET (IAM) CHANNEL
                             Distribution Channel Map of the PV Aftermarket in China

                                                                                                                                                          PASSENGER VEHICLE AFTERMARKET TRENDS
     OES                                                 IAM                               OE and Non-OE parts
                 OE parts manufacturers                Channel
   Channel                                                                                    manufacturers
                                                                 First-tier distributors

                                                                      Car-type                 Professional         Brand
                                                                     distributors                 parts          distributors
                            OEM                                                                distributors
                    (parts center / parts
                       department)
                                                                          Second-tier distributors

                           4S/3S                                                              Workshops

                        End-users                                                              End-users

         Note: OES – Original Equipment Service Channel, OEM – Original Equipment Manufacture, OE – Original Equipment                Common flow                16
                                                                                                                                      Rare flow
                                                                                                                                      Emerging flow
   Shifting Channel          Increasing number of OE-brand parts manufacturers have been shifting focus to the
         Focus                IAM channel, with the IAM channel expected to capture more share of the maturing
                              PV aftermarket

     Emerging                New business models in the IAM channel are appearing to enhance auto parts manufacturers’
   Business Model             competitiveness as well as cope with the counterfeiting issues. For example, Bosch started running
                              directly-managed workshops in China and is also in midst of promoting genuine parts by establishing
                              on-line stores

                                                         Source: Ipsos Business Consulting analysis
                                                                                                                                automotive.bc@ipsos.com
WITHIN THE IAM CHANNEL, THE FAST FITTER SEGMENT HAS EXPANDED RAPIDLY OVER
PAST YEARS AND IS OFTEN CONSIDERED AS AN ATTRACTIVE CHANNEL FOR AFTERMARKET

                                                                                                                                                      PASSENGER VEHICLE AFTERMARKET TRENDS
                      IAM Sub Channels                                                              Parts Availability
                                                                                     Service efficiency is a key success factor for fast
                                                                                      fitters
                  2012 store
  Workshop type                Future growth   Market position*                      It is essential for parts manufacturers to manage
                   number
                                                                                      their product inventory and provide short lead
                                                                                      times in order to support distributors to serve fast
Traditional                                                                           fitters’ needs
                   125,700
workshop

Fast fitter        104,800

Beauty shop        74,500
                                                                                                    Parts Requirements

Lubricants and
                                                                                     Parts are expected to possess easy-replacement                         17
                   56,800                                                             features to enhance repair efficiency as well as
Tire
                                                                                      lower skill requirements of technicians
Others              8,800       N/A              N/A                                 As parts repair rates are relatively high in the IAM
                                                                                      channel, it is necessary for parts manufacturers to
                                                                                      provide a full range of spare parts to address the
                                                                                      needs of the repair market

                                       Low                  High

                                               Note*: Market position refers to customers’ perception
                                               Source: Ipsos Business Consulting analysis                                   automotive.bc@ipsos.com
SIMILAR TO FOREIGN MARKETS, THE PV AFTERMARKET IS EXPECTED TO EVOLVE FROM ITS
CURRENT PRICE COMPETITION BASED MODEL TO A BRAND COMPETITION BASED MODEL

                           The Four-Stage Evolution of the PV Aftermarket Service Model

                                                                                                                                                          PASSENGER VEHICLE AFTERMARKET TRENDS
                                                                                                                      Build brand reputation and
                                                                                                                4     corporate culture
                                            Current stage
                                                                                  Differentiate                  E.g. brand awareness,
                                                                          3       service offering                perceived quality, brand
                                              Improve customer                                                    associations, brand loyalty

                                       2      relationship                 E.g. customized service
                                              management
          Provide professional
          repair service                E.g. VIP programs
    1

                                                                                                                                                                 18
    E.g. repair success rate

     Closer cooperation between aftermarket franchise stores and will-fit brands is expected as franchise stores leverage the cost-
      effectiveness of will-fit brands as a unique selling point, while will-fit brands utilize the existing franchise network to increase brand
      awareness and speed to market
     Besides parts quality and price, auto parts manufacturers are placing more emphasis on technical support, product training, claim
      policy and warranty period as a result of higher expectations from customers

                                                                   Source: Ipsos Business Consulting analysis                   automotive.bc@ipsos.com
WITH GOVERNMENT SUPPORT, CHINA’S UNDERDEVELOPED REMANUFACTURING
INDUSTRY IS EXPECTED TO GREATLY PROFIT FROM THE GROWING AFTERMARKET DEMAND

                                                                                                                                                   PASSENGER VEHICLE AFTERMARKET TRENDS
          Proportion of Vehicle Parts being Recycled in
                       Different Countries                                    No. of Remanufacturing Pilot Enterprises

                        95%         95%                                                                            Over 30

          80%                                                                        14

                                                                              First round (2008)             Second round (2012)

                                                                                  Types of Remanufactured Products

                                                                                                                   Water pump                            19
                                                                             Engine
                                                                                                                   Lubricating
                                                                             Transmission
                                                                                                                    oil pump
                                                  10%                        Starter
                                                                                                                   Transmission
                                                                             Alternator
                                                                                                                    shaft

          USA      European Union   Japan         China                 Parts remanufactured                      Examples of added
                                                                         by first-round pilot                      remanufactured
                                                                             enterprises                             parts types

                                            Source: National Development and Reform Commission, Ipsos Business
                                            Consulting analysis                                                          automotive.bc@ipsos.com
POSITIONING WILL PLAY AN ESSENTIAL ROLE IN ORDER FOR COMPONENT MANUFACTURERS
             TO SUCCESSFULLY ESTABLISH REMANUFACTURED PRODUCTS IN THE MARKET

                                                                                Remanufactured

                                                                                                                                              PASSENGER VEHICLE AFTERMARKET TRENDS
                    Price of Spare Parts    Target Market Features             Product Advantage              Comments
                    Average price                                          Advantage in comparison       Improving awareness of
                    range from                                             to overhauled parts:          remanufactured parts
                    10,000~50,000                         99%               Lower price                 will be essential to
                    CNY/unit                                                Lower breakdown             develop potential
       High-value                                                                                        customer segments
                                                                               frequency
          parts
                                                                            Shorter repairing hours
                                                                            Longer lifespan
                                               1%                           Longer warranty period
                                           Replacement   Repair

                    Average price                                          Advantage in comparison       Pricing strategy is required
                    range from                 70%                         to will-fit parts:            to compete with will-fit                    20
                    200~1,000                                               Longer lifespan             parts due to customers’
                    CNY/unit                                                Lower breakdown             high price sensitivity
       Low-value                                                                                         Distributors will play an
                                                                               frequency
         parts                                            30%                                            important role in
                                                                                                         promoting remanufactured
                                                                                                         products

                                           Replacement   Repair

                                                            Source: Ipsos Business Consulting analysis
                                                                                                                    automotive.bc@ipsos.com
CONTACT US                                                                                                           Wijaya NG
                                                                                                                         Head of Consulting, Shanghai
                                                                                                                         Email: wijaya.ng@ipsos.com
                                                                                                                         Markus SCHERER
                                                                                                                         Senior Manager, Shanghai
                                                                                                                         Email: markus.scherer@ipsos.com

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NSW, Australia                  110 016                                                                   Building                             Suite 1100
australia.bc@ipsos.com          New Delhi, India                       18th Floor, Menara IGB
                                                                       No. 2 The Boulevard                173 Sathorn Road South               Boston, MA 02109
Telephone 61 (2) 9900 5100      india.bc@ipsos.com                                                        Khwaeng Tungmahamek                  United States of America
                                Telephone 91 (11) 4618 3000            Mid Valley City
                                                                       Lingkaran Syed Putra, 59200        Khet Sathorn 10120                   us.bc@ipsos.com
GREATER CHINA                                                          Kuala Lumpur, Malaysia             Bangkok, Thailand                    Telephone 1 (617) 526 0000
                                INDONESIA                              malaysia.bc@ipsos.com              thailand.bc@ipsos.com
BEIJING                                                                Telephone 6 (03) 2282 2244         Telephone 66 (2) 697 0100            VIETNAM
12th Floor, Union Plaza         Graha Arda, 3rd Floor
No. 20 Chao Wai Avenue          Jl. H.R. Rasuna Said Kav B-6, 12910                                       TURKEY
                                Kuningan                               PHILIPPINES                                                             Level 9A, Nam A Bank Tower
Chaoyang District, 100020                                                                                                                      201-203 CMT8 Street, Ward 4
Beijing, China                  Jakarta, Indonesia
                                indonesia.bc@ipsos.com                 1401-B, One Corporate Centre       Centrum Is Merkezi Aydinevler No:3   District 3
china.bc@ipsos.com                                                                                        34854 Kuçukyali 3                    HCMC, Vietnam
Telephone 86 (10) 5219 8899     Telephone 62 (21) 527 7701             Julia Vargas cor. Meralco Ave
                                                                       Ortigas Center, Pasig City, 1605   Istanbul, Turkey                     vietnam.bc@ipsos.com
                                                                       Metro Manila, Philippines          turkey.bc@ipsos.com                  Telephone 84 (8) 3832 982
SHANGHAI                        JAPAN                                                                     Telephone 90 (216) 587 1111
31/F Westgate Mall                                                     philippines.bc@ipsos.com
1038 West Nanjing Road 200041                                          Telephone 63 (2) 633 3997
                                Kamiyacho Central Place                                                   UAE
Shanghai, China                 4-3-13, Toranomon
china.bc@ipsos.com              Minato-ku, 105-0001                    SINGAPORE
Telephone 86 (21) 2231 9988     Tokyo, Japan                                                              4th Floor, Office No 403
                                japan.bc@ipsos.com                     11 Lorong 3 Toa Payoh              Al Thuraya Tower 1
HONG KONG                       Telephone 81 (3) 6867 8001             Block B #03-26/27/28               P.O. Box 500611
22/F Leighton Centre                                                   Jackson Square, S319579            Dubai Media City, UAE
No 77 Leighton Road                                                    Singapore                          uae.bc@ipsos.com
Causeway Bay                                                           singapore.bc@ipsos.com             Telephone 971 (4) 4408 980
Hong Kong                                                              Telephone 65 6333 1511
hongkong.bc@ipsos.com
Telephone 852 3766 2288
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