PARENT HANDBOOK 2017-2018 - ETONHOUSE INTERNATIONAL SCHOOL

 
PARENT HANDBOOK 2017-2018 - ETONHOUSE INTERNATIONAL SCHOOL
Parent Handbook 2017-2018

EtonHouse International School Pte. Ltd.
Corporate Office: 178 Clemenceau Avenue #06-00, Haw Par Glass Tower Singapore 239926
Campus: 51 Broadrick Road, Singapore 439501 Tel: 65-6346 6922 Fax: 65-6346 6522
E-mail: broadrick@etonhouse.edu.sg Website: www.ehis.edu.sg

Co. Reg. No.: 199801737E
CONTENTS

PRINCIPAL’S WELCOME                                                    4

VISION                                                                 5

OUR MISSION                                                            5

OUR VALUES                                                             5

SCHOOL CULTURE STATEMENT                                               5

INTERNATIONAL BACCALAUREATE, PRIMARY YEARS PROGRAMME (PYP)             6

ETONHOUSE SECONDARY PROGRAMME                                          8

COURSES OFFERED IN ETONHOUSE INTERNATIONAL SCHOOL                     10

EtonHouse Secondary Courses                                           10

EtonHouse Primary Courses:                                            12

EtonHouse Preschool Courses):                                         13

LIBRARY INFORMATION                                                   13

PARENTS-SCHOOL ASSOCIATION (PSA)                                      13

THE SCHOOL ACADEMIC BOARD                                             14

THE SCHOOL EXAMINATION BOARD                                          14

GENERAL INFORMATION                                                   14

FEES (NURSERY, PRIMARY TO SECONDARY)                                  15

NOTIFICATION ON CHANGE IN SCHOOL SESSION                              15

ARRIVAL AND COLLECTION OF STUDENTS                                    16

ASSESSMENT AND REPORTING (ALL LEVEL)                                  16

STUDENT APPEAL (REPORT APPEAL)                                        16

STUDENT LEADERSHIP                                                    17

EXTRA-CURRICULAR ACTIVITIES (ECAS)                                    17

SWIMMING PROGRAMME                                                    17

STUDENT BEHAVIOUR MANAGEMENT                                          18

PARENTAL BEHAVIOUR & CONDUCT                                          18

HOMEWORK POLICY                                                       19

TRAFFIC FLOW                                                          19

TRANSPORT                                                             19

                                                             Page 2 of 35
BUS TRANSPORT                                                    20

ABSENCES                                                         20

ATTENDANCE                                                       21

STUDENT SUPPORT SERVICES                                         21

PASTORAL COUNSELLING SERVICES                                    22

MEDICAL ASSISTANCE AND MEDICATION                                21

ORIENTATION                                                      22

IDENTIFICATION OF PERSONAL PROPERTY                              22

ASSEMBLIES                                                       23

EXCURSIONS                                                       23

CONFIDENTIALITY AND SECURITY OF INFORMATION                      23

COMMUNICATION                                                    24

FEEDBACK, COMPLAINT AND DISPUTE RESOLUTION MANAGEMENT            24

DISPUTE RESOLUTION                                               25

SOCIAL LISTS                                                     26

BIRTHDAYS                                                        26

PROVISION OF LUNCH AND SNACKS                                    26

WATER BOTTLES                                                    27

“NO HAT, NO PLAY” POLICY                                         27

NO NUT POLICY                                                    27

UNIFORM                                                          27

SCHOOL SAFETY                                                    29

ADVISORY NOTE AND STUDENT CONTRACT                               29

REFUND POLICY                                                    29

TRANSFER/WITHDRAWAL POLICY                                       30

FEE PROTECTION SCHEME (FPS)                                      31

MEDICAL INSURANCE SCHEME                                         31

NO SMOKING ZONE                                                  31

PETS                                                             31

ADDITIONAL INFORMATION AND USEFUL LINKS                          31

                                                        Page 3 of 35
Page 4 of 35
PRINCIPAL’S WELCOME

Dear Parents,

The EtonHouse Senior Management and staff team welcome you to the EtonHouse
International School. The school is pleased to have you as a member of its Broadrick family
and trusts that your partnership with EtonHouse will be both happy and rewarding.

The Parents' Handbook has been written as a simple, accessible document to answer any
immediate questions that might arise regarding the school's routines, practices and
procedures. Should further clarification of this information be required, inquiries can be
directed    to   the   Parent   Liaison   Office   or   your   child's   classroom    teacher.

With best wishes,

Martin Hughes
Principal

                                                                                     Page 5 of 35
VISION

   ● Shaping the future through education

OUR MISSION

   ●     Developing confident and capable global citizens

OUR VALUES
   ●     Integrity (principles, respect)
   ●     Value adding
   ●     Compassion (care)
   ●     Innovation (risk taking, creativity)
   ●     Global Citizenship (responsible citizenship)

SCHOOL CULTURE STATEMENT

The Culture of EtonHouse International School is built on two main pillars:

         1. Our concept of Who We Are (the type of people we want to be as individuals, as a group of
            people, as citizens);
         2. Our Philosophy of Learning.

At EtonHouse International School, we are a respectful, principled and caring community, providing a
collaborative, stimulating and challenging environment where inquiry, innovation and life-long learning
are nurtured.

In the Primary School, our school culture is based on the IB Learner Profile to be:

    1.   Caring                            6.    Communicators
    2.   Knowledgeable                     7.    Thinkers
    3.   Open-minded                       8.    Reflective
    4.   Inquirers                         9.    Risk-Takers
    5.   Principled                        10.   Balanced

In the Secondary School, as a Cambridge International School, our school culture is based on the Cambridge
Learner Profile to be:

    1.   Confident
    2.   Responsible
    3.   Reflective
    4.   Innovative
    5.   Engaged

                                                                                               Page 6 of 35
INTERNATIONAL BACCALAUREATE, PRIMARY YEARS PROGRAMME (PYP)
EtonHouse is an accredited ‘IB World School’ for the International Baccalaureate ‘Primary Years
Programme’. This programme, designed for students between the ages of 3 to 11 years, is an integrated,
transdisciplinary curriculum which focuses on the development of the whole child – it encompasses social,
physical, emotional and cultural needs in addition to academic welfare.

The International Baccalaureate Organization (IBO) aims to develop inquiring, knowledgeable and caring
young people who help to create a better and more peaceful world through intercultural understanding and
respect.

To this end the IBO works with schools, governments and international organisations to develop challenging
programmes of international education and rigorous assessment.

These programmes encourage students across the world to be become active, compassionate and lifelong
learners who understand that other people, with their differences, can also be right.

In the Primary Years Programme the curriculum is organised around six transdisciplinary units of inquiry
integrating the learning areas of:

   ●   Language (English)
   ●   Mathematics
   ●   Physical Education
   ●   Arts (Visual and Creative)
   ●   Science
   ●   Social Studies
   ●   Additional Languages

Teachers provide parents with a curriculum overview which details the Units of Inquiry, learning content,
specific outcomes to be addressed for the year and the strategies/skills that will be focused upon.

Students explore traditional subject areas through integrated Units of Inquiry, organised around six
transdisciplinary themes that provide the framework for the exploration of knowledge. Through the inquiry-
based approach students develop an understanding of important concepts, acquire essential skills and
knowledge, develop particular attitudes and learn to take socially responsible action.

By engaging in inquiry based units throughout the year, students become:
         ● Inquirers                               ● Communicators
         ● Thinkers                                ● Courageous
         ● Knowledgeable                           ● Principled
         ● Caring                                  ● Open-minded
         ● Balanced                                ● Reflective

These attributes together are known as the ‘Learner Profile’. Students explore integrated transdisciplinary
Units of Inquiry. In Nursery 2 to Kindergarten 1, students explore four Units of Inquiry per year, while from
Year 1 to Year 6 students explore six Units of Inquiry per year.

Transdisciplinary Themes
          ● Who we are
          ● Where we are in place and time
          ● How we express ourselves
          ● How the world works
                                                                                                  Page 7 of 35
● How we organise ourselves
             ● Sharing the planet

In the Early Years (students in Nursery and Kindergarten) the approach is a ‘play-based’ integrated
curriculum. All subjects are included and integrated within the programme to provide the foundation for the
primary years.

Specific information about each unit, such as the Central Idea and the direction of the inquiry are included in
the curriculum outlines. A copy of the school’s ‘Programme of Inquiry’ can be obtained from the PYP
Coordinator.

Information and Communication Technology
Students are supported in their curriculum studies through access to classroom computers, banks of iPads
and MacBooks, the school’s IT lab and the Bring Your Own Device programme in place from semester 2 in
Year 4 and upward. The school employs an IT specialist teacher and has access to the company’s team of
quick response IT support technicians.

Additional Languages
The school offers daily classes in the following languages for all students: Chinese, Hindi, Japanese, and
English as an Additional Language – in addition to Spanish (Secondary Year onwards).

Chinese Language Options:
Chinese Lessons are offered in two streams; Level 1 (fluent speakers) and Level 2 (beginners with no
Mandarin background) from Nursery 2. Differentiation is provided within the classes.

Bilingual Classes (Chinese and English) Full immersion of both languages are offered in Kindergarten 1
(K1), Years 1, 2, 3 and 4. In Years 5 and 6, Intensive Mandarin is offered to ensure the continuity.
Note: Since the language of instruction for the bi-lingual class already includes two languages (English and Chinese) the students
may not opt for a third language, except for in K1

Specialist Lessons
Students from Nursery 2 upwards, participate in a range of weekly specialist activities in areas such as
music, art and physical education (PE). Students also have Information and Communication Technology
lessons and lessons building up the skills necessary to access the Library effectively. Specialist teachers
provide parents with a yearly overview which details the inquiry areas and content and skills that will be
addressed in lessons. Students join sports “Houses” which are used to organise teams and encourage
participation in team activities. An Interhouse programme is offered in blocks throughout the year.

                                                                                                                     Page 8 of 35
ETONHOUSE SECONDARY PROGRAMME

Continuing from our strong Primary Years Programme, EtonHouse Secondary School offers a Middle Years
curriculum that fuses a proactive use of information technology and inquiry-based learning with the
development of the essential skills required to successfully complete the robust Cambridge approved
International General Certificate of Secondary Education (IGCSE) Programme undertaken in Years 10 and
11.

Tailored examination preparation for the IGCSE Programme
As the world's most popular international qualification for 14- to 16-year-olds, the IGCSE's lead to
externally set, marked and certificated examinations from the University of Cambridge. And Broadrick is
proud to be one of the international schools to have received IGCSE accreditation.

While many secondary schools do not provide examinations in years 7, 8 and 9, at EtonHouse we are
committed to ensuring that our students receive quality international education. That’s why we put our
students on the path to exam success right from the get go with twice yearly exam assessments. In addition,
we hold Study Skills sessions to optimise exam results by guiding students on examination techniques and
enhancing their understanding of what examiners look for. These examination practices and study lessons
are designed to help our students develop confidence as they prepare for the IGCSE examinations.

Your child will be offered studies in the following subjects:
   ● Arts (Fine and Performing)
   ● Coordinated Science (Biology, Chemistry and Physics)
   ● Design and Technology
   ● English (Literacy and Language)
   ● Geography
   ● Global Perspectives
   ● History
   ● Information and Communications Technology/Computer Science
   ● Mathematics
   ● Music
   ● Outdoor and Physical Education
   ● Additional Languages: Mandarin, Hindi, Japanese, English as a Second Language, and Spanish

Reinforced learning with our interdisciplinary approach
We are committed to a fluid interdisciplinary approach to education. Our boutique secondary school
environment ensures that learning objectives in one subject flow into others, consolidating learning and
allowing students to make personally meaningful connections through experiential tasks. For example, map
skills in Geography might feed into compass directions, coordinates and scale in Mathematics, which could
feed into orienteering in Outdoor Education. Through activities such as kayaking, rock climbing, first aid
and self-defence, our students will also gain crucial life skills, which will come in useful when they embark
on their annual community service trips.

A student-centric, personal approach to learning
Our students help to shape the curriculum. Working within a structured, carefully planned framework, an
important part of our approach is to allow our students to select project work that interests them around a
chosen course theme. This creates highly engaged learners and we’ve seen some interesting and
groundbreaking project work come from this. For example, working within the theme of War, one student
took an unusual perspective and researched how some animals have unexpectedly thrived under war
conditions.

                                                                                                  Page 9 of 35
It’s important for us too that our students are able to connect their theoretical learning to practical
applications. So it’s not unusual for them to find one of their science lessons taking place at Universal
Studios exploring how rollercoasters work in relation to Science, energy transformation, and the laws of
motion.

And for students who come to the school from abroad and are initially still developing English language
skills, our renowned English Acquisition (EA) programme is designed to get them quickly up to speed so
that they can take an active role in the classroom as soon as possible.

Size matters
In an age when secondary schools have become vast institutions where connections are impersonal,
departments segmented and territorial, and students get lost in the midst, EtonHouse puts our students front
and centre.

Our boutique size means a much lower teacher to student ratio than average, and that means your child will
get the attention needed to excel. And by providing one laptop per student, we ensure that every child is
fully equipped with the learning tools they need to maximise their potential.

The result? Engaged, all-rounded learners and confident articulate world citizens.

                                                                                                Page 10 of 35
COURSES OFFERED IN ETONHOUSE INTERNATIONAL SCHOOL

EtonHouse Secondary Courses

  EtonHouse Secondary One (Year Seven) Programme
     The course structure ensures that children develop their potential in all areas of studies.
     Students are taught mainly by the subject specialist teacher, making use of cross-curricular materials
     that:
     - Sets out the most important knowledge and skills that every student has a right to learn.
     - Gives standards that measure how well students are doing in each subject so teachers can plan to
        help them do better.
     - Is a framework given to the teachers by government (England), so that all students are taught in a
        way that is balanced and manageable, but difficult enough to challenge them

  Subjects:
   1. English
   2. Mathematics
   3. Science
   4. Humanities
   5. Information Communication Technology
   6. Design and Technology
   7. Visual and Performing Arts
   8. Personal Social and Physical Education
   9. Additional Language (Chinese, Hindi, Japanese, Spanish and English Acquisition)

  Graduation Requirement
                          Age Entry
                                         Teacher :
                            as of 1st                  Course
       Course Titles                      Student                            Graduation Requirement
                           August of                  Duration
                                           Ratio
                          Entry Year
                                                                    Upon successful completion of coursework and
   EtonHouse Secondary                               12 months      minimum 75% attendance (90% for Student
   One (Year 7)           11 years old    1 : 25     (including     Pass Holder), award Certificate of Course
   Programme                                         term breaks)   Completion EtonHouse Secondary One (Year
                                                                    Seven) Programme

  EtonHouse Secondary Two (Year Eight) Programme
  The course structure ensures that students develop their potential in all areas of studies.
     Students are taught mainly by the subject specialist teacher, making use of cross-curricular materials
     that:
     - Sets out the most important knowledge and skills that every student has a right to learn.
     - Gives standards that measure how well students are doing in each subject so teachers can plan to
        help them do better.
     - Is a framework given to the teachers by government (England), so that all students are taught in a
        way that is balanced and manageable, but difficult enough to challenge them

  Subjects:
  1. English
   2. Mathematics
   3. Science
   4. Humanities
   5. Information Communication Technology
                                                                                                      Page 11 of 35
6.   Design and Technology
7.   Visual and Performing Arts
8.   Personal Social and Physical Education
9.   Additional Language (Chinese, Hindi, Japanese, Spanish and English Acquisition)

Graduation Requirement

                        Age Entry
                                       Teacher :
                          as of 1st                  Course
      Course Titles                     Student                             Graduation Requirement
                         August of                  Duration
                                         Ratio
                        Entry Year
                                                                  Upon successful completion of coursework
EtonHouse Secondary                                12 months      and minimum 75% attendance (90% for
Two (Year 8)            12 years old     1 : 25    (including     Student Pass Holder), award Certificate of
Programme                                          term breaks)   Course Completion EtonHouse Secondary
                                                                  Two (Year Eight) Programme

EtonHouse Secondary Three (Year Nine) Programme
The course structure ensures that students develop their potential in all areas of studies.
   Students are taught mainly by the subject specialist teacher, making use of cross-curricular materials
   that:
   - Sets out the most important knowledge and skills that every student has a right to learn.
   - Gives standards that measure how well students are doing in each subject so teachers can plan to
      help them do better.
   - Is a framework given to the teachers by government (England), so that all students are taught in a
      way that is balanced and manageable, but difficult enough to challenge them

Subjects:
1. English
 2. Mathematics
 3. Science
 4. Humanities
 5. Information Communication Technology
 6. Design and Technology
 7. Visual and Performing Arts
 8. Personal Social and Physical Education
 9. Additional Language (Chinese, Hindi, Japanese, Spanish and English Acquisition)

Graduation Requirement
                       Age Entry
                                       Teacher :
                         as of 1st                   Course
      Course Titles                     Student                            Graduation Requirement
                        August of                   Duration
                                         Ratio
                       Entry Year
                                                                  Upon successful completion of coursework
                                                   12 months
EtonHouse Secondary                                               and minimum 75% attendance (90% for
                                                   (including
Three (Year 9)         13 years old     1 : 25                    Student Pass Holder), award Certificate of
                                                   term
Programme                                                         Course Completion EtonHouse Secondary
                                                   breaks)
                                                                  Three (Year Nine) Programme

                                                                                                        Page 12 of 35
EtonHouse Primary Courses:
   ●   International Baccalaureate Primary Years Programme (IB-PYP) – Year 2
   ●   International Baccalaureate Primary Years Programme (IB-PYP) – Year 3
   ●   International Baccalaureate Primary Years Programme (IB-PYP) – Year 4
   ●   International Baccalaureate Primary Years Programme (IB-PYP) – Year 5
   ●   International Baccalaureate Primary Years Programme (IB-PYP) – Year 6

   Subjects for each Course Title:
   1. Language (English)
   2. Mathematics
   3. Information and Communication Technology (ICT)
   4. Science and Social Studies
   5. Arts (Visual and Creative)
   6. Physical Education
   7. Additional Language (Chinese, Hindi or Japanese)

                           Age Entry
                                          Teacher :
                             as of 1st                  Course
       Course Titles                       Student                          Graduation Requirement
                            August of                  Duration
                                            Ratio
                           Entry Year
   International                                                    Upon successful completion of coursework
                                                      12 months
   Baccalaureate Primary                                            and minimum 75% attendance (90% for
                           6 years old     1 : 24     (incl. term
   Years Programme (IB-                                             Student Pass Holder), award Certificate of
                                                      breaks)
   PYP) – Year 2                                                    Course Completion Year 2
   International                                                    Upon successful completion of coursework
                                                      12 months
   Baccalaureate Primary                                            and minimum 75% attendance (90% for
                           7 years old     1 : 25     (incl. term
   Years Programme (IB-                                             Student Pass Holder), award Certificate of
                                                      breaks)
   PYP) – Year 3                                                    Course Completion Year 3
   International                                                    Upon successful completion of coursework
                                                      12 months
   Baccalaureate Primary                                            and minimum 75% attendance (90% for
                           8 years old     1 : 25     (incl. term
   Years Programme (IB-                                             Student Pass Holder), award Certificate of
                                                      breaks)
   PYP) – Year 4                                                    Course Completion Year 4
   International                                                    Upon successful completion of coursework
                                                      12 months
   Baccalaureate Primary                                            and minimum 75% attendance (90% for
                           9 years old     1 : 25     (incl. term
   Years Programme (IB-                                             Student Pass Holder), award Certificate of
                                                      breaks)
   PYP) – Year 5                                                    Course Completion Year 5
   International                                                    Upon successful completion of coursework
                                                      12 months
   Baccalaureate Primary                                            and minimum 75% attendance (90% for
                           10 years old    1 : 25     (incl. term
   Years Programme (IB-                                             Student Pass Holder), award Certificate of
                                                      breaks)
   PYP) – Year 6                                                    Course Completion Year 6
   All 5 primary courses are full-day programme (8:30 am to 3:30 pm).
   Note: Year 2 and Year 3 classes are also offered at EtonHouse International Pre-School-Thomson and
   Sentosa

                                                                                                            Page 13 of 35
EtonHouse Preschool Courses:
    ● International Baccalaureate Primary Years Programme (IB-PYP) – Nursery 2
    ● International Baccalaureate Primary Years Programme (IB-PYP) – Kindergarten 1
    ● International Baccalaureate Primary Years Programme (IB-PYP) – Year 1

   Subjects for each Course Title:
   -Language (English)
   -Mathematics
   -Science and Social Studies
   -Arts (Visual and Creative) Physical Education
   -Additional Language (Chinese, Hindi or Japanese)
   -Information and Communication Technology (ICT) – applicable to Year 1 only

    Graduation Requirement

                            Age Entry
                                          Teacher :
                              as of 1st                 Course                                     Programme
         Course Titles                     Student                  Graduation Requirement
                             August of                 Duration
                                            Ratio
                            Entry Year

                                                                    Upon successful completion    ● Full-day
    International                                                   of coursework and minimum       (8:30am to
                                           1 : 12     12 months
    Baccalaureate Primary                                           75% attendance (90% for         3:30pm)
                            3 years old      or       (incl. term
    Early Years Programme
                                           2 : 24     breaks)
                                                                    Student Pass Holder), award   ● Half-day
    (IB-PYP)                                                        Certificate of Course           (8:30am to
                                                                    Completion Nursery 2            12.30pm)

                                                                    Upon successful completion    ● Full-day
    International                                                   of coursework and minimum       (8:30am to
                                           1 : 12     12 months
    Baccalaureate Primary                                           75% attendance (90% for         3:30pm)
                            4 years old      or       (incl. term
    Years Programme (IB-
                                           2 : 24     breaks)
                                                                    Student Pass Holder), award   ● Half-day
    PYP) – Kindergarten 1                                           Certificate of Course           (8:30am to
                                                                    Completion Kindergarten 1       12.30pm)

                                                                    Upon successful completion    ● Full-day
    International                                                   of coursework and minimum       (8:30am to
                                           1 : 12     12 months                                     3:30pm)
    Baccalaureate Primary                                           75% attendance (90% for
                            5 years old      or       (incl. term
    Years Programme (IB-                                            Student Pass Holder), award
                                           2 : 24     breaks)
    PYP) – Year 1                                                   Certificate of Course
                                                                    Completion Year 1

LIBRARY INFORMATION
Classes from Early Years to Year 6 have a scheduled library lesson once a week where the students have the
opportunity to borrow books. Each child will need to bring a library bag provided by the school, on the day
of their lesson in order to borrow. Children may only borrow once they have returned their previous book.
Please assist your child in ensuring that books are kept in good condition and returned on time. Parents are
responsible for replacing books that are damaged or lost.

                                                                                                      Page 14 of 35
PARENT-SCHOOL ASSOCIATION (PSA)
There is a Parent-School Association at the Broadrick Road campus which works for the benefit of the
students. Formal meetings are held once a term and regular committee meetings in between. The PSA
assists at functions such as Sports Days and the School Concert. It also hosts other events such as the
Carnival and other cultural events. All parents gain an automatic membership of the PSA once their child
commences school at EtonHouse International School.

THE SCHOOL ACADEMIC BOARD

The school has an Academic Board that consisted of members, and their duties and responsibilities are:
   ● Developing the policies and procedures to ensure academic quality and rigour such as:
       - Ensuring that the content and duration of the subjects, as well as the entry and graduation
          requirements of the course are appropriate; and
       - Approving the deployment of teachers and;
       - Reviewing curriculum and academic policies and procedures.

Members of the Academic Board
Mr Martin Hughes, Ms Pritika Chandiramani, Ms Zhao Beiyan, Mr Kelvin Chin, Mr Ashley Craig, Mr
Gregory Hattle, Ms Sheth Vibha and Ms Atima Joshi

THE SCHOOL EXAMINATION BOARD

The school has an Examination Board that consisted of members, and their duties and responsibilities are:
   ● Ensure the security of examination scripts and answer scripts;
   ● Ensure the proper conduct of examinations and assessments;
   ● Define and ensure the proper discharge of duties and responsibilities of invigilators and markers;
   ● Conduct moderation of examination and assessment marks; and
   ● Handle appeals from students with regard to examination or assessment matters and;
   ● Reviewing Assessment Principles and Processes.

Members of the Examination Board
Mr Martin Hughes, Ms Pritika Chandiramani, Ms Zhao Beiyan, Mr Kelvin Chin, Liya Liao and Ms Atima
Joshi

GENERAL INFORMATION

School Contact Details
The school office is staffed from 7:30am to 5:00pm weekdays and 9:00am to 1:00pm on Saturdays. There is
an answering machine if you need to leave a message out of school hours.
       Telephone:      6346 6922
       Fax:            6346 6522/6342 7043
       Email:          broadrick@etonhouse.edu.sg
       School Hours
       Half-Day:    8:30am to 12:30pm
       Full-Day:    8:30am to 3:30pm

                                                                                                Page 15 of 35
Extra-Curricular Activities (ECA) in general takes place after school from Monday to Wednesday
afternoons from 3:45pm– 4:30pm for a pre-determined period of time.

Daily Schedules
The following Daily Schedules will be generally followed. However, there will be times when
circumstances will necessitate slight changes due to special events.

          Morning Tea                             Eating                 Playing
          Early years – Year 1                 10:15 - 10:30           10:30 - 10:45
          Year 2 – Year 6                      10:30 - 10:45           10:45 - 11:00
          Secondary                            10:15 - 10:30

          Lunch                                   Eating                 Playing
          Early Years – Year 1                 12:00 - 12:30           12:30 - 13:00
          Year 2 – Year 6                      12:30 - 13:00           13:00 - 13:30
          Secondary                            12:00 - 12:30           12:30 - 13:00

Afternoon snack/play time (for pre-school only) is taken at the discretion of the teachers to fit in with the
timetable and specialist programme.

FEES (NURSERY, PRIMARY & SECONDARY)
   ●   A non-refundable application fee is payable when a student is registered in the school.
   ●   School fees are exclusive of school meals/snacks and Intensive English Acquisition (EA) class.
   ●   Capital Levy is billed per family per academic year.
   ●   Annual fees are invoiced on a semester basis for all students.
   ●   Fees for the new school semester are invoiced 17 weeks prior to the commencement of the next
       semester.
   ●   School fees and Capital Levies are inclusive of Fee Protection Scheme
   ●   Medical Insurance as required by the Committee for Private Education (CPE).
   ●   Fees are due 4 weeks after the invoice date.
   ●   For payments made through a bank transfer, the Parent Liaison Office should be informed
       immediately of this transfer in order to avoid any inconvenience.
   ●   Miscellaneous Fee(s) refer to any non-compulsory fees which the student pays only when applicable.
       Such fees are normally charged/collected by the school when the need arises

NOTIFICATION ON CHANGE IN SCHOOL SESSION
At least two weeks’ notification of a change of student enrolment from half-day to full-day (Nursery 2,
Kindergarten 1), is necessary before the School can make the appropriate attendance arrangements. This
notice period allows the school to make changes to the bus collection arrangement and time to make the
necessary afternoon class adjustments.

Any late enrolment notification received in the first week of school may therefore be held over for
implementation until the third week of term. Official transfer request forms are available at Parent Liaison
Office.

                                                                                                 Page 16 of 35
After receiving the transfer request form at the Parent Liaison Office, the School will issue a new Student
Contract for parents to complete. Only when parents are agreeable to the fee adjustment and signed the
student contract, the Accounts Department shall then invoice parents accordingly.

ARRIVAL AND COLLECTION OF STUDENTS
Parent Liaison Staff welcome and assist students arriving at school either by school buses or parents’ own
transport every morning. Students arriving at school before 8:30am must proceed to the play area at the rear
of the main building. There will be staff on duty in this area. We recommend that students do not arrive
before 8am as there may be no-one on duty although some staff will be in school preparing for the day.

Students can start proceeding to their classrooms from 8:30am when the bell rings. Students arriving after
8:30am should proceed directly to their classroom. After 9:30am, students should report to the Parent
Liaison Office for attendance to be marked and issued with an attendance note.

Parents are required to wear their photo identity card prominently (preferably on the lanyard around the
neck) for security purposes whenever on the school premises. If parents forget their card they should go
immediately to the Parent Liaison Office to get a temporary one.
If students are being collected earlier than usual for any reason (e.g. dental appointment, sudden sickness at
school, other assigned person to pick up the child instead of parents, cancellation of the bus on the day, etc),
this information should be indicated to the teacher via email and/or communication/homework book by
9:30am.

Teachers need to fill in a yellow slip to inform the Parent Liaison Office about daily change (No bus/picked
up earlier/pick-up by others, etc), so that the Parent Liaison Office can mark bus lists accordingly. Then a
purple “Gate Permission Pass” will be issued by Parent Liaison Office staff only to the student so that the
school guard or duty teachers are aware of this one time unusual arrangement to let the student exit the
premises.

Any students who are required to be picked up earlier by others without this Gate Permission Pass are
unable to exit school as this is required by the guard or teachers on duty at the gate.

Students who are to be collected from school at the end of the day are sent to the waiting area where they are
to be collected. This area will be staffed at all times. No students are to wait in other areas.

Please note that all entry gates have to be securely closed upon your arrival and departure.

Pre-School half-day students who finish at 12:30pm are to wait for their parents/carers in front of the PLO
office.

ASSESSMENT AND REPORTING (ALL LEVEL)
Teachers plan and conduct ongoing assessments and map students’ progress regularly. Parent-Teacher
Conferences are conducted in first semester and Student Led Conferences in the second semester.

Portfolios, highlighting work samples and learning documentation across the curriculum, are shared with
families to coincide with the interviews.

Formal reports are distributed to parents in December and June. If you wish to discuss the progress of your
child at any time of the year, please make an appointment with the class teacher.

                                                                                                   Page 17 of 35
For detailed information on assessment practices and procedures at school, please contact your child’s class
teacher, PYP Coordinator or Head of Secondary School (Organisation).

STUDENT APPEAL (REPORT APPEAL)
A student -- or parent/guardian (on behalf of student) -- may only appeal for their final results to be
reviewed under genuine circumstances where factors beyond the student control have affected the student
academic performance.

Appeals must be submitted within one month of notification of the results. Late appeals will not be
entertained.

Any queries or concerns of students or parents, in regards to the formal interim and full academic reports of
student progress in Semester 1 and 2 may be directly addressed to the Principal for sharing and reviewing
with the Examination Board for decision.

The decision will be communicated to the student and/or parent within two weeks of the first formal appeal
with documentation for review.

STUDENT LEADERSHIP
Students in the Primary and Secondary Section have the opportunity to take on leadership roles within the
school. Students in Year 6 can be elected as School Captain or Vice-Captain of the Primary School; students
in the Secondary School can be elected as Prefect or Vice-Prefect. There are also peer leaders at this level.
These students act as role models in the school community and undertake leadership responsibilities as
required. From Years 2-6, each class has a minimum of one student representative who becomes part of the
SRC – Student Representative Council. The SRC members are elected by peers and teachers and hold their
post for one year. Regular meetings take place to enable the students to come together and discuss school
improvement and welfare issues.

The school also follows the Big Buddies Programme where the Years 5 and 6 student volunteers are trained
to help their younger peers in conflict resolution by offering them strategies and support. The programme is
designed to build resilience in and provide leadership experiences to the senior primary students.

EXTRA-CURRICULAR ACTIVITIES (ECAs)
The purpose of after school clubs is to provide opportunities for students to engage in Extra-Curricular
Activities. There are a variety of ECAs on offer which aims to develop the students' interests and overall
growth. ECAs offered in the past have included ‘kids in the kitchen’, webcasting, athletics, book club,
gymnastics, groovy singers and soccer. Students are fully supervised by staff at all times during these
sessions.

ECAs are held from 3:45pm-4:30pm Monday to Wednesday and available to full-day students from Year 1.
At the beginning of each semester, the ECA online link will be sent to parents for registration. Please assist
your child to make their selection. Full-day Kindergarten 1 students can only choose a Language ECA. Year
1 to Year 6 students have the option of choosing a maximum of THREE ECAs a week. Secondary students
may select up to TWO ECAs on Mondays, Tuesdays or Wednesdays. Transport is dependent on the seat
availability will be offered to all full-day students who usually take the school bus.

                                                                                                  Page 18 of 35
SWIMMING PROGRAMME
The school has regard to both the physical and mental development of each of its pupils, believing that a
healthy body promotes a healthy mind. EtonHouse Broadrick arranges for swimming instruction for students
from Year 1 through to Year 6, starting week 3 of Term One to week 6 of Term Four.

The swimming pool address is Katong Swimming Complex 111 Wilkinson Rd, Singapore 436752.
Attendance at this course fulfils the Aquatics Module of the PE Curriculum. It is compulsory for all children
to participate in aquatics lessons as part of the School Curriculum. Should a child be unable to attend
aquatics, due to a medical condition, a doctor’s letter must be presented to the school requesting exemption
and stating the reason why. Should a child be unable to attend a single lesson due to ill health or any other
reason, notification is required from the parent. The child will remain at school under supervision of the
class teacher.

STUDENT BEHAVIOUR MANAGEMENT
At EtonHouse we feel that it is important that behaviour is managed successfully and positively. Teachers
aim to create a safe environment through consistent modelling and clarification of expectations, roles, rights
and responsibilities. The behaviour of all individuals -- staff, students and parents -- in the school is guided
by the attributes of the Learner Profile. In the school we all endeavour to create a positive and orderly
atmosphere where high quality learning and teaching can take place.

It is recognised that if we are to be successful we must build on classroom practice and behaviour and have
the same high expectations in all common areas of the school. Students are expected to move through the
school buildings and walkways in a quiet and respectful manner. They are to keep their voices to a
conversational volume, walk on the left side when using the stairs and refrain from running or other reckless
behaviour. Toilet areas are to be accessed quietly and sensibly.

Good behaviour at EtonHouse is valued, praised and rewarded and used as a positive example to build upon.
We have 5 basic school rules, based on the following attributes of the Learner Profile -- Respect, Integrity,
and being Principled:

   ●   Respect and care for others and their belongings
   ●   Be polite to everyone and act responsibly
   ●   Take care of the school and use equipment and facilities carefully
   ●   Keep hands, feet and unkind words to yourself
   ●   Be principled and honest in all of our interactions

These rules are supplemented by further rules in classrooms, the playground, the dining area, and on the
buses.

On occasions where a more structured approach is necessary to monitor the level of a child’s behaviour the
following steps are taken:
   ● Teacher reminds the student of behaviour expected. Encouragement is offered to comply with these
     expectations.
   ● Consequences of repeated infringements are explained. Another teacher or year level coordinator
     may be involved in supporting the message.
   ● Behaviour Reflection form is used to document and record the incidents. Parents are appropriately
     informed of the incidents.
Consequence of repeat infringements applied: Timeouts may be applied, with the student isolated from
peers.
                                                                                                   Page 19 of 35
If the behaviour continues the child will be placed on a behaviour management programme with particular
incentives for compliance and involvement. The parents, the Vice-Principal and the Principal are informed.
A three-way conference between the students, parents and teacher may be held to seek a resolution.

If the negative behaviour continues the Principal meets with the relevant staff, parents and student to seek a
resolution. For cases of great significance sanction of enrolment, suspension or full withdrawal may be
considered.

Also refer to the school “Behaviour Management Policy”

PARENTAL BEHAVIOUR & CONDUCT
Parents/Guardian accepts that they have a responsibility to act as role models for their children, and those of
the school community. Parents/Guardian shall not act in an unreasonable or threatening manner toward
either a student, staff member or another parent of the school community and are expected to communicate
or participate within reasonable expectations of the school.

The school is under no obligation to divulge the content or source of any information acquired during the
course of the investigation which has or will lead to the withdrawal of the student’s enrolment. Any such
student or family withdrawn from the school has no right of entry into the school premises without the
written permission of the school.

HOMEWORK POLICY
Homework will be set for students and will include daily reading at home. Approximate homework and
study times:

       Year 1           10 - 15 minutes a night
       Year 2           10 - 20 minutes a night
       Year 3           20 - 30 minutes a night
       Year 4           20 - 30 minutes a night
       Year 5           30 - 40 minutes a night
       Year 6           40 - 45 minutes a night
       Sec 1 (Yr 7)     60 minutes a night (2 x 30 minutes per subject)
       Sec 2 (Yr 8)     60 minutes a night (2 x 30 minutes per subject)
       Sec 3 (Yr 9)     60 minutes a night (2 x 30 minutes per subject)

Homework is usually related to work that has been completed during the week in class and includes reading
daily. Students of all ages will benefit from reading on a regular basis. For younger students this may
involve parents reading a story and discussing the elements of the text with your child. Students in year 1
and above will bring home books to read. Please record what your child has read in accordance with the
teacher’s instructions. Younger students should spend at least 15 minutes reading each night. It is
recommended that older students read for at least 30 minutes daily.

TRAFFIC FLOW
The school requests that all parents dropping off or collecting their children during peak traffic-flow times
exit the school grounds by turning left onto Broadrick Road and then right onto Crescent Road. All bus
transport has been directed to use this same circular, clockwise route. Peak times will fall during the
following school hours:

                                                                                                   Page 20 of 35
Morning             08.15 am to 9.00 am
       Lunchtime           12.15 pm to 1.00 pm
       Afternoon           03.15pm to 4.00 pm

This circular one-way flow of traffic is designed to have all peak hour vehicular traffic approach the school
from Goodman Road, then onto Broadrick Road and depart from the school continuing in the same
clockwise direction.

Co-operation with this one-way flow of traffic will considerably reduce the congestion along Broadrick and
Goodman Road caused by the attempted two-way movement along narrow streets. Normal entry and exit to
and from the school outside of peak flow hours can be as per usual two-way routes.

TRANSPORT
EtonHouse has approximately 450 students and most of them arrive between 8:15am and 8:45am and leave
between 3:30pm and 3:45pm. It is most important that the transition is both safe and efficient. To assist us,
we request parents observe the following bus transport procedures.

BUS TRANSPORT
Bus transport is provided by a private contractor as a service to the school. If you wish your child to use the
school bus transport, please obtain the fee schedule and application form from the Parent Liaison Office.
New applications, any change of address and change of service will require 2 weeks processing time.
Parents will be advised of the details of the bus arrangement a few days before the commencement of bus
service.

Parents must notify the bus company and the Parent Liaison Office if a child does not require the bus service
on a particular day. If the child is not to return home on the bus on a particular day, this must be indicated in
the student’s communication book. A staff member will be present at all times when students are alighting
and boarding school buses. When arriving at school in the mornings, bus students either go to the
undercover area prior to 8:30am or proceed straight to their classrooms. At the end of the day, bus students
are taken to the designated collection point by their class teachers and teachers on bus duty will accompany
students to buses. This collection point is supervised until the last bus has departed.

All school buses are equipped with seat belts and a bus auntie/uncle is provided to monitor children’s safety.
Please note the following bus regulations:
   ● Seat belts must be fastened at all times and must not be removed until the bus has come to a complete
     stop.
   ● Students must not make excessive noise.
   ● Students must be polite and respectful to everyone.
   ● Parents/Guardians are not allowed to travel on the bus with students.
   ● Students are not allowed to change bus numbers for play dates.
   ● Any issues regarding misbehaviour will be reported to school as well as class teacher. Students must
     be collected by a parent or designated adult, at the residential drop-off point. If the parent or
     designated adult is not at the drop-off point at the scheduled time, the child will be brought back to
     school.

Bus transport is provided only for those students who are registered on the school bus. Bus transport is not
available to parents, other persons or any students not registered on the bus. Registered bus students may
travel only to their own home address, and on their designated bus.

                                                                                                    Page 21 of 35
Registered students may use the ECA Bus following their ECA. They may utilise the ECA Bus on their
designation ECA day(s) only.

The Bus Transportation application forms are available from the Parent Liaison Office.

ABSENCES
If for any reason a student does not attend school, please write and sign a note about this to the Class
Teacher. Requests for leave in advance of time should be directed to the Principal. Attendance checks are
made every day.

Late arriving students should report to the Parent Liaison Office, have their attendance noted and proceed,
with a written note from the Parent Liaison staff member, to their first class for the day. Early leaving
students should similarly report to the Parent Liaison Office before leaving to get purple permission pass.

It is essential that you notify the school immediately if your child is away due to a communicable disease,
such as hand, foot and mouth, or chicken pox, so that we can inform all parents in the school, and
government bodies as necessary. Please inform the class teacher by email or call the office to inform of your
child’s absence.

ATTENDANCE
The School has a system to monitor students’ learning to ensure that the learning outcomes are achieved. It
keeps the students’ attendance records accurate, up-to-date and kept until the students graduate. For student
Pass Holders, the School ensures that their attendances fulfill the ninety percent (90%) requirement set by
the Immigration and Checkpoints Authority (ICA).

Also refer to: http://www.ica.gov.sg/services_centre_overview.aspx?pageid=256

For all other students who do not require an ICA student’s pass, course attendance must be at least 75%
(in the absence of any other more stringent statutory requirements). The School’s attendance monitoring
system includes collecting medical certificates as proof for student’s absenteeism. Any other documents
shall only be accepted on a case-by-case basis with full justification and be acceptable by the School. The
School recognises the importance of students’ attendance for maximum learning and reviews and analyses
attendance data regularly in compliance with EduTrust Certification requirement.

STUDENT SUPPORT SERVICES
EtonHouse International School has a system to provide comprehensive student support services that meet
the needs of the students.

The school shall ensure that staff appointed at the Parent Liaison Office and General Administration Office
provide student support services, and are adequately and appropriately trained.

A comprehensive list of student support services will be made available to all students of the school. This
shall include:

  i. Pre Course consultation and counselling
  ii. Friendly advice and counselling
  iii. Learning Support Policies
                                                                                                 Page 22 of 35
iv. Behaviour Management Policies
  v. Medical Insurance Coverage

PASTORAL COUNSELLING SERVICES
EtonHouse International School shall provide emotional support for students to help them cope with mental
stress relating to a new environment or course demands; and create a culture and climate of care, trust and
friendliness that encourage student attendance and involvement during their studies with the school.

Pastoral Counselling Services may include:
  i. Provide emotional support for students to help them cope with mental stress relating to a new
       environment or course demands;
  ii. Implement programmes to create a culture and climate of care, trust and friendliness that encourage
       student attendance and involvement
  iii. Sharing of children’s development in Parent School Association.

MEDICAL ASSISTANCE AND MEDICATION
The school provides adequate facilities (the Care Centre) to handle most minor accidents and emergency
situations that may occur. At least one qualified nurse is on duty during school hours.

If your child has been absent due to illness please inform the teacher through the communication book or via
email. Please advise the school through email or telephone if your child has been exposed to a contagious
illness -- e.g. chicken pox, Hand Foot and Mouth Disease (HFMD), Dengue Fever or in contact with Head
Lice. If your child has had such an illness they must be seen by a doctor and be given medical clearance to
return to school.

The school clinic does not stock or administer any other than basic medical supplies -- e.g. ice for bruising,
a saline solution for the cleaning of wounds, simple dressings. Panadol in liquid or tablet form may be
administered if parent permission is obtained. The clinic operates under these conservative guidelines so that
no medication is administered that a student could be allergic to, and so that any follow-up specialist
treatment can be conducted without the masking effects of school clinic treatment.

Medication can only be administered at school if written authorisation is given by parents and full written
instructions are provided. These instructions must include the student’s name, year level and teacher, the
name and dose of the medication and the time of administration. The information should be for the
completion of a required course of medication as prescribed by a medical practitioner. The authorisation
note must be signed and the medication form in the Care Centre must also be signed. Please note that over
the counter analgesics are not administered by the nurse unless permission has been given.

In consideration of other children, and your own child’s health, please keep your child at home if he/she has
any of the following symptoms:
  ●    fever
  ●    rash
  ●    diarrhoea (24 hours clear of this before returning to school)
  ●    vomiting (24 hours clear of this before returning to school)
  ●    greenish or yellow nasal discharge
  ●    discharge from the eyes

                                                                                                  Page 23 of 35
ORIENTATION
Programme for all newly-enrolled students and their parents/guardians to:
   ● disseminate and reiterate important course information and other information;
   ● inform students of their rights (this shall include internal and external grievance and dispute
     resolution procedures, fee protection scheme, reference to CPE’s official website);
   ● inform students of course deferment/extension criteria and procedures, suspension and expulsion
     conditions; and
   ● give details of the organisation awarding the certificate

IDENTIFICATION OF PERSONAL PROPERTY
It is important to be able to keep track of all of the items that students bring to school each day. Labelling all
clothing, bags, belongings, water bottles, lunch containers etc with the student’s name and class clearly
marked assists to ensure the return of an item should it be misplaced. Permanent markers and laundry pens,
along with personalised name tags are sold commercially for this purpose.

Lost property boxes are located outside the Hall. The school accepts no financial responsibility for items that
go missing or are damaged at school. Students are discouraged from bringing non-essential items to school,
although from time to time teachers may request personal items be brought to school that are relevant to
units of work. Younger students are encouraged to bring photos, books or other similar items rather than
toys for ‘show and tell’.

Electronic games are not permitted at school during school hours (8:45-3:30) and will be confiscated. We
prefer students do not bring their toys to school. Mobile phones are not encouraged at school. However, in
the event that the student needs to carry it due to valid reasons, parents will need to communicate this to the
class teacher in writing. Student will not be permitted to use the phone during school hours. The school will
not accept any responsibility for the security of the handset.

ASSEMBLIES
Our morning assemblies commence at 8:45am.
       Early Years -Year 1                          Wednesday
       Year 2- Year 6                               Friday
       Secondary School                             Thursday (fortnightly)

Assemblies may be led by the teacher or may involve a class performance. Special assemblies are held
throughout the year to coincide with events and festivals such as Chinese New Year, Mid-Autumn Festival,
Deepavali, Easter, United Nations Day and Japanese Children’s Day..

During assemblies Achievement Certificates are awarded. Students receive certificates for specific
academic/pastoral achievements, specific academic/pastoral effort, class or school citizenship, student
encouragement etc. Often the demonstration of the attributes of the Learner Profile is used as the basis for
the awarding of a certificate to students.

Students who receive a certificate will have their name and photograph published in the fortnightly school
newsletter.

                                                                                                     Page 24 of 35
EXCURSIONS
Class excursions and field trips are planned regularly. These are usually related to the current unit being
studied in class and offer a further opportunity for learning. Parents are often encouraged to volunteer to
assist with the organisation and supervision of the students. Teachers will send home a note prior to the
excursion indicating where the excursion will be, the date and time, the cost and if parent helpers are
needed. A signed permission slip must be returned to the teacher before your child can attend.

For reasons of security and student-confidentiality parents are requested to not take photographs of children
or the premises without prior consent of the class teachers.

The school does not support putting students’ school peers photographs on social networking sites like
Facebook. (Also refer to our school Personal Data Protection Statement available in our school website)

CONFIDENTIALITY AND SECURITY OF INFORMATION
EtonHouse International School respects the privacy of individuals and recognises the importance of the
personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect,
process and disclose your personal data.

At EIS, we are also committed to adhering to the provisions and principles of the Personal Data Protection
Act 2012. As such, EIS Personal Data Protection Statement is to assist you in understanding how we collect,
use and/or disclose your personal data. (Refer to EIS Personal Data Protection Statement)

From time to time, photographs or video clips of our learners may be published to our website or Facebook
page or used in publications such as our Yearbook. We also create TV-Style Broadcasts for the school. We
will collect, use and disclose your personal data in accordance with the Personal Data Protection Act 2012
(“Act”). The Act establishes a data protection law that comprises various rules governing the collection, use,
disclosure and care of personal data.

It recognises both the rights of individuals to protect their personal data, including rights of access and
correction, and the needs of organisations to collect, use or disclose personal data for legitimate and
reasonable purposes.

COMMUNICATION
EtonHouse encourages parent-teacher partnership and communication. This may be done through different
channels including emails, communication books, newsletters, bulletin boards, notices, phone calls and face
to face meetings. Students in Early Years – Year 1 receive a small white Communication Notebook and
students in Year 2 and above have a Student Organisers that they use to record their homework.

Communication will be sent in a folder and should be returned to the class teacher daily. Please check this
each night. This may be used to convey messages to the teacher and vice versa. The messages may include
any changes to mode of transport to and from school, concerns or issues, special events including birthdays,
excursion details, homework, projects, etc. Class teachers send updates on the teaching and learning
experiences on a weekly basis, which informs parents of the class learning programme. It also highlights
upcoming events, such as assemblies and excursions specific to the class.

A Principal’s e-newsletter is distributed by email fortnightly on Friday. It is also available on our website.
Please take the time to read it as it contains important information about the school and functions being held

                                                                                                  Page 25 of 35
in the coming weeks. This also provides a link to the school’s online calendar which can be accessed by
parents.

At the beginning of each school year parents are invited to attend an Information Evening with the
classroom teacher. During this session the Primary Years Programme and the Secondary Programme
expectations, procedures and daily routines of the class are explained. There are a series of “Open Lessons”
throughout the year where parents are invited to see how their children work in the school setting.

There is a feedback form available at the Parent Liaison Office to address concerns or suggestions.

The school staff can be accessed by email. Email addresses usually follow the pattern of
firstname.lastname@etonhouse.edu.sg

Please keep Parent Liaison Office updated if you have changed your home address, contact number, email
address and valid identity card.

FEEDBACK, COMPLAINT AND DISPUTE RESOLUTION MANAGEMENT
EtonHouse International School recognises the importance of feedback and/or complaints from staff, parents
and students as indicators of service/operations standard and for continual improvement of the school. Every
effort shall be taken to address feedback and complaints, informal or formal.

The school will make every endeavour to acknowledge parent complaints within 2 working days and to
effects a resolution to all parent complaints within a time frame of 14 working days and resolve within 21
working days.

If internal efforts to resolve dispute fails and/or absence of an acceptable solution, the matter shall be
escalated to an external mediator and the aggrieved parent may approach the CPE’s Student Services Centre
(SSC) for help.

DISPUTE RESOLUTION
Dispute resolution and grievance process shall be activated if the complaints could not be resolved within 14
working days with the satisfaction of the complainant and the dispute resolution shall align with the
provision in Private Education Act.

The procedure for Feedback, Complaint and Dispute Resolution of the CPE Mediation– Arbitration Scheme
shall be followed.

This procedure applies to academic and non-academic complaints and feedback from students/parent. The
management of feedback, complaint and dispute resolution should be resolved within 21 working days.

                  Feedback, Complaint and Dispute Resolution Process Flow

                                   2. Acknowledge and               3. Investigate nature of
       1. Complainant              register complaint
                                                                    complaint and appoint
       lodge complaint.            within 2 working
                                                                    staff to handle.
                                   days.

                                                                                                 Page 26 of 35
4. Staff to provide
                                                                                6. Complainant may
                                                                                approach Council of
         solution and act on                 5. Complainant                     Private Education and/or
         resolution.                         satisfy/not satisfy
                                                                                Singapore Mediation
         Or act based on                     with resolution
                                                                                Centre and/or Singapore
         Principal                           provide within 14
                                                                                Institute of Arbitrators for
                                                                                                               END
         recommended                         working days.
                                                                                resolution within 21
         resolution.
                                                                                working days.

                           Please find the details of the School Administrative Staff below.
Name                           Designation                                           Email address
Senior Management Team - Phone number- +65 6346 6922
Martin Hughes                  Principal                                             martin.hughes@etonhouse.edu.sg
Pritika Chandiramani           Vice-Principal/PYP Coordinator                        pritika.chandiramani@etonhouse.edu.sg
Kelvin Chin                    Head of Secondary (Organisation)                      kelvin.chin@etonhouse.edu.sg
Ashley Craig                   Head of Secondary (Curriculum)                        ashley.craig@etonhouse.edu.sg
Zhao Bei Yan                   Group Director of Mandarin Department                 beiyan.zhao@etonhouse.edu.sg
                               Quality Assurance Manager / Management
Heintjie Santos                                                                      heintjie.santos@etonhouse.edu.sg
                               Representative /School Data Protection Officer
Parent Liaison Office Department - Phone number- +65 6346 6922
Stephen Richards               Marketing Manager                                     stephen.richards@etonhouse.edu.sg
Eileen Beishuizen              Parent Liaison Manager                                eileen.beishuizen@etonhouse.edu.sg
Stephanie Hosoi                Senior Parent Liaison Executive                       stephanie.hosoi@etonhouse.edu.sg
Accounts Department - Phone number- +65 6202 9139
Alicia Chen                    Accounts Executive                                    alicia.chen@etonhouse.edu.sg
General Office - Phone number - +65 6346 6922
Eileen Loh                     PA to the Principal                                   eileen.loh@etonhouse.edu.sg

SOCIAL LISTS
Social or Class lists are distributed to families upon request by the Parent Liaison Office. The information
includes the names of the students in your child’s class, their parents’ given names and contact telephone
numbers. Your permission will be sought before your details are included. Please remember that this
information is confidential and for personal use only. It is not to be shared with others outside the school.

This list may be used to arrange out of school play dates, parties, social events etc. Although sharing your
telephone number was indicated through your child’s application form during admission process, you may
opt out of the social list by informing in writing the class teacher and the Parent Liaison Office.

Any change of details needs to be updated by informing the class teacher and the Parent Liaison Office.

BIRTHDAYS
Birthdays are a special time in a child’s life and we understand that you often want your child to share this
experience with his/her classmates. You are welcome to send along a cake or something similar to share
with the class. Please inform the teacher of the ingredients as there are students in the school who suffer
from various food allergies.
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