Patient Information Directory - Hospital Guide
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Patient Information Directory
PLEASE LEAVE THIS FOR THE NEXT PATIENT.
This Directory is the property of the Hospital.
PLEASE DO NOT REMOVE.
For your own copy of this Guide,
For further details see our website: please scan the code with your
www.johnfawknerprivatehospital.com.au camera and a digital download
will begin
Scan code now to download
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Aged care that feels like home
Find out how BlueCross is enriching lives through exceptional aged care.
We have a range of options to suit your needs:
• Home Care • Residential Care
• Respite Care • Dementia Support
We have 33 homes across Melbourne to choose from, including:
Glenroy, Northcote & Preston
Contact us on: 1300 133 414 Visit: www.bluecross.com.au Email: office@bluecross.com.au
Contents
Welcome to John Fawkner Private Telephones 14
Welcome
Hospital 44 My Care 12
Bathrooms 14
About
Our The Victoria Clinic
Mission 45 Who Are The People On My
Temperature
TreatmentControl
Team? 15
12
OurSTAR
Our Values - S.T.A.R.
Values 45 BedsIndividual Sessions 15
14
Acknowledgement
General Information of Country 46 Valuables 15
Dress Code
Hospital Redevelopment 56 Inpatient Therapy Program 14
Personal Electrical Equipment 15
Driving
About Us 76 Family And Carers 15
Mobile Phone Use 15
Housekeeping
Medical Services at John Fawkner 6 Safety And Quality 15
Wi-Fi 15
Private Hospital
Interpreter Service 76 Patient Agreement & Safety 15
Flowers and Gifts 16
Support Services
Laundry 76 Patient Identification 15
Linen AndDepartment
Towels During Your Stay 16
Emergency 86 Sexual Safety 15
Mail Food Services 16
What’s On Each Floor? 86 Security 15
Meals Housekeeping 16
Main Hospital 87 Emergencies 15
Meal Times 7 Laundry 16
Consulting Suites Building 8 Prohibited & Restricted Items 16
Kitchenette 7 MailPersonal
and Faxes Belongings And 16
Telephone Numbers 8
Medications 7 Newspapers
Room Search 16
17
Customer Service 9
Newspapers 7 Community
ElectricalAgencies
Equipment 17
17
Providing Feedback 9
Noise 7 Discharge Planning
Deteriorating Condition 17
17
General Information 11
Nurse Call System 7 Physiotherapist
Falls Prevention 17
17
Smoking Policy 11
Smoking And Alcohol 8 Social WorkerPrevention And
Infection 17
Alcohol
SocialPolicy
Media 118 Control 17
Hospital in the Home 17
Security, Safety and Tolerance
Televisions 118
Rehabilitation
What Happens Programs
After I Leave 17
Pastoral Care
Telephones 118
Diagnostic
The VictoriaImaging
Clinic? 17
18
Interpreter
ValuablesService 118
Pathology
Day Programs 18
18
Hairdresser
Visitors Service 119
Outreach Program
Pharmacy/Medications 18
18
Consumer Consultants
Visiting Hours 119 Referral Process For Day
Visiting Medical Officers 18
Information Brochures
Visitor Car Parking 119 Programs And Outreach 18
Consent 19
Patient Finder
Your Admission 129
Discharge
Students 19
19
Australian
Accounts Charter of Health Care 9 The Discharge
Rights 12 Bedside HandoverProcess 19
19
Admission Process 9
Adverse Events Heat Packs 19
Orientation Toand
TheOpen
Ward Disclosure 12
10
Rapid Response Team 12 Going Home 19
Care Planning And
Information Discharge Time 19
Discharge for Visitors
Planning 13
10
Reception
BedsideHours
Handover – 13 Discharge Arrangements 19
Visiting HoursWith Patients
Partnering 13
10 Transfers 19
CarLeave
Parking/Transport 13
10 Financial Information 20
Hudsons ® Coffee
Patients’ Rights And 13 Patient Accounts 20
Responsibilities
Public Toilets 11
13 Patients with Private Health Insurance 20
Patients’
Patient Rooms Privacy And 14 Patients Admitted via the Emergency
Confidentiality 11 Department 20
Nurse Call System 14
Complaints, Compliments And Patients with WorkCover or Third
Patient Communication Board 14 Party Insurance 20
Suggestions 11
Televisions 14 Department of Veterans’ Affairs 20
3
Welcome to John Fawkner Private Hospital
John Fawkner Private Hospital
275 Moreland Rd, Coburg VIC 3058
Tel: (03) 9385 2500
Fax: (03) 9385 2170
www.johnfawknerprivatehospital.com.au
Our Mission
At John Fawkner Private Hospital we value our traditions of community connection and
compassion. We strive to enhance the reputation of the hospital by having a positive
impact on the individuals who choose our services. We will achieve this through our
ongoing commitment to continuous improvement, teamwork and patient centred care.
Our STAR Values
Service Excellence
We strive to provide the highest standard of healthcare. We look for new opportunities/
ways to improve our care and service. We seek to understand and exceed expectations.
Teamwork and Integrity
Our workmates know they can rely on the team. We are open and honest in our
communications. We embrace constructive feedback and recognise achievements. We
earn each other’s respect and receive it return.
Aspiration
We look to the future, always ensuring that we have stable platforms from which to build
continuous learning and creativity which are integral to our jobs and the success of our
company.
We are proactive and innovative in response to new and emerging industry and
community opportunities and needs.
Responsibility
We are accountable to our colleagues, our patients and doctors, our company and our
shareholders.
Our decisions are made with a balanced focus on financial security and service
excellence.
Accredited by the Australian Council of Healthcare Standards*, our aim is to make your
stay with us as comfortable as possible and to assist in every way we can with your care
and treatment.
* For more information please visit http://www.achs.org.au/
Acknowledgement of Country
As part of Healthscope’s Reconciliation Journey, in 2018 we adopted an
Acknowledgement of Country Policy as one way in which Healthscope can pay respect to
Australia’s First Peoples, as well as to pay respect to the continuing connection, which the
Traditional Owners have, with the land on which our businesses operate across Australia.
4
AN
RD
Hospital
ContentsRedevelopment
John Fawkner Private Hospital’s major redevelopment includes:AR RD
IC
Welcome 4 My Care KELL 12
CENTE
• New patient accommodation;
About The Victoria Clinic 5 Who Are The People On My E
• A new state of the art Critical Care Complex incorporating Intensive Care and
D
RA
NNIAL DR
Our Values - S.T.A.R. 5 Treatment Team? 12
P A
Coronary Care beds; Individual Sessions H
E
YD 14
General Information 6
T DR
• Upgraded Emergency Department includingInpatientnew patient registration,
Therapy Programwaiting and 14
Dress Code 6
triage areas plus additional treatment cubicles; PARC R KSIDE
HRIS
PA C
Driving 6 FamilyGUAnd
ELL D Carers
R
15
• Housekeeping
A multi-deck car park for staff and visiting doctors to alleviate pressure on parking in
RE
S
6 Safety And Quality 15
GILC
the locality.
Interpreter Service 6 Patient Agreement & Safety 15
• Laundry
Fully renovated main reception and patient
6 administration area; and
Patient Identification 15
• Linen
Additional operating theatres and a fully
And Towels 6 renovated patient
Sexual Safety holding and recovery area. 15
We aim to make your hospital stay as comfortable Security
Mail 6 as possible and apologise for any 15
noise that may be experienced. If you have
Meals 7 any questions or concerns, please speak to15
Emergencies
your nurse
Meal or ask for the Nurse in Charge.
Times 7 Prohibited & Restricted Items 16
Kitchenette 7 Personal Belongings And
Medications 7 Room Search 17
Newspapers 7 Electrical Equipment 17
Noise 7 Deteriorating Condition 17
Nurse Call System 7 Falls Prevention 17
Smoking And Alcohol 8 Infection Prevention And
Social Media 8 Control 17
Televisions 8 What Happens After I Leave
Telephones 8 The Victoria Clinic? 18
Valuables 8 Day Programs 18
Visitors 9 Outreach Program 18
Visiting Hours 9 Referral Process For Day
Visitor Car Parking 9 Programs And Outreach 18
Your Admission 9 Discharge 19
Accounts 9 The Discharge Process 19
Admission Process 9
Orientation To The Ward 10
Care Planning And
Discharge Planning 10
Bedside Handover –
Partnering
Please With
take the Patients
time to read through this10
directory, as it has been developed to ensure
your admission and stay is comfortable 10
Leave and your discharge from hospital leaves you
satisfied andRights
Patients’ informed.
And
Responsibilities
Should you have any queries, please ask 11any staff member.
Patients’ Privacy And
Confidentiality 11
Complaints, Compliments And
Suggestions 11
5
CBPH_Admission Information_A5 COVER_031016.indd 2
We’re not the biggest brand in
aged care so why go with us?
At CraigCare we understand first hand that moving out of your own home is a
big step. The process can be stressful and for some, it can be overwhelming if
not a little scary.
You have so much on the line for yourself and the people you love and you
need an aged care provider that will deliver on their promises. CraigCare is
committed to providing high quality clinical care that is delivered by a team
who treat you and your loved ones like a family member.
CraigCare has over 40 years of aged care experience and has a reputation for
commitment to high quality care and old fashioned values such as respect,
kindness, integrity and honesty.
If you are considering residential aged care for yourself or someone dear to
you, please consider CraigCare as a place as close to home as possible.
Residential aged care| Respite| Dementia| Palliative Care
Moonee Ponds Plumpton Villa Glenroy
(03) 9373 9000 (03) 8311 3600
enquiries@craigcare.com.au
About Us
Contents • General Medicine
John Fawkner Private Hospital, formerly • General Surgery
Welcome
Sacred Heart Hospital, was built by the 4 My Care
• Gynaecology 12
Missionary
About TheSisters of the
Victoria Sacred Heart 5
Clinic Who Are The People On My
• Hepatobiliary Surgery
and
Our opened
Values -itsS.T.A.R.
doors in September 1939.5 Treatment Team? 12
• Interventional Medicine
At that time it was
General Information a 155 bed not-for-profit6 Individual Sessions 14
hospital. • Neurology
Dress Code 6 Inpatient Therapy Program 14
TheDriving
Hospital is now a fully accredited 1866 • Neurosurgery
Family And Carers 15
bedHousekeeping
major acute medical and surgical 6 • Oncology
Safety And Quality 15
hospital which provides a 24 hour
Interpreter Service 6 • Ophthalmology
Patient Agreement & Safety 15
Emergency Department supported by a
Laundry 6 • Patient
Oral & Maxillofacial
Identification Surgery 15
12 bed Critical Care Complex and 24 hour
Linenmedical
on-site And Towelscover. 6 Sexual Safety 15
• Orthopaedic Surgery
Mail 6 Security 15
Our dedicated team provide a high • Plastic & Reconstructive Surgery
Meals 7 Emergencies 15
standard of healthcare and we pride
• Respiratory
Prohibited & Medicine
ourselves on making you feel at home, 7
Meal Times Restricted Items 16
Kitchenette
giving you personal attention and, most 7 • Thoracic Surgery
Personal Belongings And
importantly,
Medications listening to and responding to7 Room Search
• Urology 17
your needs.
Newspapers 7 Electrical Equipment 17
• Vascular & Endovascular Surgery
YouNoise
can visit the ‘My Healthscope’ web 7 Deteriorating Condition 17
• Weight Loss Surgery
page for information
Nurse Call Systemabout Accreditation,7 Falls Prevention 17
Quality
Smokingand Safety, or visit our John
And Alcohol 8 Support Services
Infection Prevention And
Fawkner Private
Social Media Hospital web page for 8 Control 17
• Cancer Support Groups
more information.
Televisions 8 What Happens
• Diabetes After I Leave
Services
• www.healthscopehospitals.com.au/
Telephones 8 The Victoria Clinic? 18
quality/my-healthscope/johnfawkner 8
Valuables • Diagnostic Imaging (Radiology)
Day Programs 18
• www.johnfawknerprivatehospital.com.
Visitors 9 • Dietitian
Outreach Program 18
au/
Visiting Hours 9 • Discharge Planning
Referral Process For Day
Visitor Car Parking 9
Medical Services at John Fawkner • Programs
Department And
of Outreach 18
Veterans’ Affairs Liaison
Your Admission
Private Hospital 9 Nurse
Discharge 19
• Accounts
24 Hour Emergency Department 9 • The
Hospital in the Process
Discharge Home 19
Admission Process 9
• 4 operating theatres • Occupational Therapy
Orientation To The Ward 10
• Care
1 endoscopy • Orthotics and Prosthetics
Planning procedure
And room
• Discharge
12 bed Critical Care Complex
Planning 10 • Pathology
• Cardiology
Bedside Handover – • Pharmacy
PartneringLaboratory
• Catheter With Patients 10 • Physiotherapy
Leave 10
• Colorectal Investigations & Surgery • Pre-Admission Clinic
Patients’ Rights And
• Responsibilities
Ear Nose and Throat Surgery (including • Stomal Therapy Management
11
paediatric)
Patients’ Privacy And • Speech Therapy
• Gastroenterology
Confidentiality 11 • Wound Management
Complaints, Compliments And
Suggestions 11
7
Emergency Department Consulting Suites Building
Open 24 hours, 7 days a week, 365 days Ground Floor:
a year.
Executive Administration, Finance
Our Emergency Department is staffed by Department/Patient Accounts, Day
qualified and experienced medical and Infusion Centre, Mobile Intensive Care
nursing staff. Patients may access our Ambulance (MICA), Supply Department
Emergency Department by telephoning an
ambulance and ask to be taken to John Level 1:
Fawkner Private Hospital. Consulting Suites, Hospital in the Home
Patients are required to pay an Emergency Level 2:
Department fee on presentation. Details Dorevitch Pathology.
of the applicable or indicative fees are
available upon request. If applicable, the
doctor consultation and miscellaneous Telephone Numbers
fees will be bulk billed to Medicare on To call an external number dial ‘0’ and
discharge. then the number you want to call.
To call an internal hospital number, dial
What’s On Each Floor? the last three digits (extension number) of
the telephone numbers below.
Main Hospital
* (Not available as an internal extension).
Lower Ground Floor:
Main Hospital Reception
i-Med Radiology, Food Services
(03) 9385 2500
Level 1:
Facsimile
Main Hospital Reception, Patient
Administration, Clinical Administration, (03) 9385 2170*
Pharmacy, Hudsons Coffee, Day Account Enquiries
Procedure/Day of Surgery Admission (03) 9385 2383
(DOSA) Unit, 1W Moreland Ward,
Emergency Department, Respiratory Customer Service Assistant
Services 1300 760 466*
Level 2: Critical Care Complex
Greenwood Ward (03) 9385 2800
Level 3: Day Infusion Centre
Merlynston Ward, CSSD (03) 9385 2358
Level 4: Day Procedure/DOSA Unit
Pascoe Ward (03) 9385 2100
Level 5: Emergency Department
Operating Theatres. (03) 9385 2266
Greenwood Ward
(03) 9385 2200
8
Merlynston Ward To provide feedback about your
Contents healthcare experience (compliments and/
(03) 9385 2300
or complaints), you can:
Welcome
Moreland Ward 4 My Care 12
• Who
speak with the nurse looking
Are The People On My after you;
About
(03) The
9385Victoria
2600 Clinic 5
Our Values - S.T.A.R. 5 • Treatment
speak directly
Team?to the Nurse in Charge12
Pascoe Ward of your ward;
Individual Sessions 14
General Information 6
(03) 9385 2400 • ask to speak to aProgram
Consumer Consultant
Dress Code 6 Inpatient Therapy 14
Quality Manager Representative
Family And Carers(Volunteer); 15
Driving 6
(03) 9385
Housekeeping 2741 6 • ask to speak to the Hospital
Safety And Quality 15
Interpreter Service 6 Coordinator (available 24/7);
Consumer Consultants Patient Agreement & Safety 15
Laundry 6 • Patient
ask to speak with the
Identification Quality Manager;15
(03) 9385 2541
Linen And Towels 6 • Sexual
ask to speak
Safety with, or comment in 15
Mail 6 writing to, the Director of Nursing; or
Customer Service
Meals 7
Security
• Emergencies
submit online feedback at http://www.
15
15
Meeting your needs is a priority for our 7
Meal Times johnfawknerprivatehospital.com.au/
Prohibited & Restricted Items 16
team. We are continually striving to
Kitchenette 7 contact-us
Personal Belongings And
improve our service and to better meet
Medications 7 If you
Roomhave provided feedback and are 17
Search
our customers’ expectations. During the
Newspapers
year we hold a number of patient forum
7 dissatisfied
Electrical with the response, you can 17
Equipment
Noise teas as a way for patients to
morning 7 contact:
Deteriorating Condition 17
provide feedback on their experience, 7
Nurse Call System • Falls
the Hospital General Manager on 17
Prevention
andSmoking
during your
And stay you may be invited 8
Alcohol to (03) 9385Prevention
Infection 2511; And
participate. All staff members participate8
Social Media • Control
the Healthscope Corporate Office on17
in customer
Televisionsservice and patient centred 8 (03)Happens
9926 7500; or I Leave
What After
care training modules.
Telephones 8
•
Thethe Health Complaints
Victoria Clinic? Commissioner18
Valuables 8 on 1300
Day 582 113 (www.hcc.vic.gov.au).
Programs 18
Providing Feedback
Visitors 9
ForOutreach Program
complaints about health insurance, 18
WeVisiting Hours to delivering the highest
are committed 9
contact theProcess
Referral Private Health
For DayInsurance
quality of Car
Visitor healthcare
Parkingin an environment 9 Ombudsman:
Programs And Outreach 18
that
YourisAdmission
constantly striving to meet, 9 Toll Free 1300 737 299 or
Discharge 19
and even exceed, your expectations.
Accounts 9 www.privatehealth.gov.au/contact
The Discharge Process us 19
Feedback systems are part of our quality
Admission Process 9
improvement program and enhance our
Orientation
service by: To The Ward 10
Care Planning And
• providing feedback to staff on the
Discharge Planning 10
services they deliver;
Bedside Handover –
• identifying areas that need
Partnering With Patients 10
improvement;
Leave 10
• Patients’
providingRights
opportunity
And to individually
meet our patients’ needs; and
Responsibilities 11
• Patients’
giving ourPrivacy
patients an opportunity
And
to have their legitimate complaints 11
Confidentiality
considered within
Complaints, a clearlyAnd
Compliments defined
process.
Suggestions 11
9
For someone with dementia, even something as simple
as going for a walk can be a challenge.
That’s why Hope Aged Care Brunswick has a specially designed
outdoor walkway, creating a relaxing experience with familiar
images and soothing music.
It’s just one example of how Hope Aged Care invests
in helping their residents live a fulfilling and purposeful life.
Hope Brunswick Hope Sunshine Hope Gladstone Park
34 Lux Way 2 Killara St 14 South Circular Drive
Brunswick, Victoria 3056 Sunshine West, Victoria 3020 Gladstone Park, Victoria 3043
Phone: (03) 9380 8028 Phone: (03) 9312 3111 Phone: (03) 9338 0111
And a brand new facility coming in late 2019 to Swan Hill.
Hope Aged Care - embracing life with commitment and care for over 30 years
www.hopeagedcare.com.auGeneral
ContentsInformation We can contact your preferred pastoral
care worker to request that they visit or
Smoking contact you, if desired. A selection of
Welcome Policy 4 My Care 12
To protect the health of patients, visitors bibles is also available on request. You
About The Victoria Clinic 5 Who Are The People On My
and staff, smoking is not permitted in should discuss your requirements with the
Treatment Team? 12
Our Values - S.T.A.R.
any building or outdoor area within the
5 Nurse in Charge of your ward.
Individual Sessions 14
General Information
boundaries of the hospital campus. 6
Dress Code 6 Interpreter Service
Inpatient Therapy Program 14
If you require assistance on how to stop Telephone and Central Health Interpreter
Driving 6 Family And Carers 15
smoking, we recommend that you contact Services are available on request. Please
yourHousekeeping
GP, treating specialist, or call Quitline 6 Safety And Quality 15
speak to the Nurse in Charge if you wish
Interpreter
on 13 78 48. Service 6 Patient Agreement
to use these services.& Safety 15
Laundry 6 Patient Identification 15
Alcohol Policy
Linen And Towels 6 Hairdresser Service
Sexual Safety 15
Visitors
Mail or patients are not permitted to 6 Upon request, this service can be
Security 15
bring alcohol into the hospital. Alcohol 7
Meals arranged by your nurse or the ward
Emergencies 15
canMeal
haveTimes
significant adverse effects when 7 clerk who will contact your preferred
Prohibited & Restricted Items 16
combined with medications. For more hairdresser, if required.
Kitchenette 7 Personal Belongings And
information, refer to ‘Food Services’ on
Medications 7 Room Search 17
page 16. Consumer Consultants
Newspapers 7 Electrical Equipment 17
We have a number of volunteer Consumer
Security,
Noise Safety and Tolerance 7 Deteriorating Condition 17
Consultants from our local community
We understand the right for patients to 7
Nurse Call System
whoFalls Prevention
engage with our patients and other17
feelSmoking
safe andAnd secure at all times and pride
Alcohol 8 Infection Prevention
customers to identify ways And to improve the
ourselves on
Social Media providing a caring and safe8 Control
service we provide. 17
environment.
Televisions 8
With
Whatyour consent,
Happens the Consumer
After I Leave
OurTelephones
staff also have the right to feel safe 8 Consultant
The Victoria may contact you to discuss 18
Clinic?
andValuables
secure in their workplace. Aggression 8 your experience
Day Programsin the hospital. This 18
towards
Visitorsstaff will not be tolerated. 9 willOutreach
include sharing your thoughts on
Program 18
All Visiting
patient Hours
medications will be locked 9 your care, service delivery
Referral Process For Day and access
andVisitor
secured
Car on admission to ensure
Parking 9 of facilities.
ProgramsAlternatively,
And Outreach if you wish to 18
medication safety guidelines are adhered speak with a Consumer Consultant, please
Your Admission 9 Discharge 19
to. If you have any questions about this advise the Nurse in Charge on your ward
procedure, please speak with your nurse.9
Accounts who willDischarge
The arrange this for you.
Process 19
Admission Process 9
All minors/dependants must be with an With the information you provide us we
Orientation To The Ward 10
appropriate responsible adult at all times. will continue to measure our service
Care Planning And and evaluate our systems of care to
We respectfully ask that photographs of
Discharge Planning 10 ensure safe and effective delivery of our
staff are not taken or broadcast without
Bedside Handover –
their expressed permission for reasons of healthcare services.
Partnering With Patients
privacy. 10
Leave 10 Information Brochures
Pastoral
Patients’CareRights And Patient information brochures are available
As Responsibilities
this is a very personal and individual11 at each bedside. These include:
consideration, we encourage
Patients’ Privacy And you to • Falls Prevention;
advise us of any requirements that you 11
Confidentiality • Infection Prevention and Control;
have.
Complaints, Compliments And
• Pressure Injury Prevention;
Suggestions 11
• Privacy Policy;
11• Rights and Responsibilities; and Adverse Events and Open
• VTE Prevention (reducing the risk of Disclosure
blood clots). What is Open Disclosure?
It is important that you read these Open Disclosure is open discussion about
brochures and ask a staff member if you any incident that happened during care
require further information or have any which caused harm to a patient, with
questions. Some of these brochures are the patient, their family, carers or other
available in other languages. We also have support person.
a range of other information brochures to
Further information can be obtained
inform you about your specific condition or
from the Health Services Commissioner
procedure. The nursing staff will provide
website, by speaking to the Nurse in
you with these and any other information
Charge, or by requesting an information
that you require during your stay.
brochure.
Patient Finder The Health Services Commission provides
Shortly after admission our patients are an external service for patients and
sent a text message (to a valid mobile families dissatisfied with the service.
phone number listed on their patient Office of the Health Services
admission form) with a secure link to our Commissioner Complaints and Information:
Patient Finder app which they can forward
Telephone: 1300 582 113
on to all relevant family and friends.
Website: www.hcc.vic.gov.au
By simply clicking on the link contained
in the SMS, Patient Finder will open, and or write to: Health Services
authorised persons will be able to track Commissioner
the status and location of their loved one Level 26, 570 Bourke Street,
throughout their stay at John Fawkner Melbourne Vic 3000
Private Hospital. Australian Open Disclosure Framework:
The app provides all relevant patient Better communication a better way to
location details including theatre status, care, Australian Commission on Quality
ward, room number, phone extension, and Safety in Healthcare.
visiting hours and visiting status. If a
patient changes wards or rooms their Rapid Response Team
location details are automatically updated One of the patient safety systems that
(excludes Day Infusion and Emergency we have in place is the Rapid Response
Department patients). Team. The purpose of this team is to
provide additional assistance to patients,
Australian Charter of Health Care families and healthcare staff to recognise
Rights and respond to clinical deterioration. You
Our hospital commits to the rights listed may hear these calls for assistance over
in the Australian Charter of Healthcare the public address system as either ‘MET
Rights. These are: access, safety, respect, Call’ or ‘Code Blue’.
communication, participation, privacy and Consumers of healthcare play a key role
comment. in detecting and communicating changes
and concerns to the healthcare team.
12Contents
To improve patient outcomes it is A quiet period extends from 12:30pm to
important that early warning signs 2:00pm. Please discourage visitors from
are recognised; this allows for early attending or calling during this period.
Welcome 4 My Care 12
intervention which can improve healthcare Each Patient Care Board has the patient
About The Victoria Clinic 5 Who Are The People On My
outcomes. room phone number
Our Values - S.T.A.R. 5 Treatment Team? listed. You should 12
We encourage our patients, families and advise your family
Individual and visitors of the 14
Sessions
General
carers Information
to express their concerns in the 6 number to make it more expedient to put
following way.
Dress Code 6 Inpatient
calls throughTherapy
to you.Program 14
Driving 6 Family And Carers 15
If you are concerned that a patient is Critical Care Complex
Housekeeping
experiencing a worrisome or acute clinical 6 Safety And Quality 15
Only two visitors can be accommodated
change, please use the patient call bell 6
Interpreter Service
for Patient Agreement
each patient. & Safety
Visitors 15
to this area must
and/or bedside telephone to call for
Laundry 6 Patient
speak to aIdentification
nurse before visiting a patient.15
assistance. This
Linen And Towels information is provided 6 Sexual Safety 15
on Mail
the patient care boards. All staff have 6 CarSecurity
Parking/Transport 15
received
Meals training in the recognition and 7 Free on-site parking, including disabled15
Emergencies
response to clinical deterioration and will7
Meal Times parking, is available
Prohibited on theItems
& Restricted east side of 16
the
call for the Rapid Response Team if they
Kitchenette 7 hospital off Moreland
Personal BelongingsRoad.
And
are unable to alleviate your concerns.
Medications 7 Buses
Room runSearch
along Moreland Road and stop 17
Newspapers 7 adjacent to the hospital.
Electrical Equipment 17
Information for Visitors
Noise 7 The Moreland train station, on the Upfield
Deteriorating Condition 17
Nurse Call
Reception Hours System 7 line, is aPrevention
Falls short walk from the hospital. 17
Smoking And Alcohol 8 The Sydney Prevention
Infection Road tramAnd stops at the
Main Hospital Reception Hours
Social Media 8 ControlRoad intersection which is also
Moreland 17
Monday to Friday 6:30am to 8:30pm
Televisions 8 aWhat
shortHappens
walk fromAfter
the hospital.
I Leave
Saturday
Telephones 6:30am to 1:30pm 8 The Victoria Clinic? 18
Sunday
Valuables 7:00am to 1:30pm 8 Hudsons® Coffee
Day Programs 18
Visitors staff can be reached by dialling 9 Refreshments and reading materials, such
Reception Outreach Program 18
as newspapers and magazines, can be
‘9’ during
Visiting these
Hourshours. 9 Referral Process For Day
purchased from Hudsons® Coffee which is
Visitor Car Parking 9 Programs And Outreach 18
Consulting Suites Reception Hours located on Level 1.
Your Wed,
Mon, Admission
Thur 9:00am to 5:00pm 9 Discharge 19
Opening Hours:
Accounts 9 The Discharge Process 19
Tuesday & Friday 9:00am to 9:00pm Monday to Friday 6:30am to 8:30pm
Admission Process 9
Saturday 8:30am
Orientation To The Ward to 1:00pm 10 Saturday to Sunday 8:00am to 8:00pm
Closed
Care on public And
Planning holidays. Public Holidays 8:00am to 8:00pm
Discharge Planning 10
Visiting Hours Public Toilets
Bedside Handover –
General Wards
Partnering With Patients 10 Public toilets and baby change facilities
Visiting hours are 2:00pm and 8:00pm are located on Level 1 near Main Hospital
Leave 10
daily. VisitorsRights
can contact Reception.
Patients’ And and speak with
theResponsibilities
Nurse in Charge of the ward if they 11
require to visit
Patients’ outside
Privacy Andof these hours.
Confidentiality 11
Complaints, Compliments And
Suggestions 11
13Patient Rooms There is also an area that you or your
family can record any questions that
We offer a range of shared and private you wish to ask your doctor, as well as
rooms. Whilst every effort is made to information on how to activate our Rapid
arrange your preferred accommodation Response Team, if required (see page
on the ward, this may not be available at 12). If you have any queries about the
the time of your admission or be clinically Patient Communication Board, please ask
appropriate. your nurse or ask to speak to the Nurse in
You are assured that we will make every Charge.
effort to provide you with an appropriate
room as soon as it becomes available. Televisions
If you have concerns regarding noise Televisions are complimentary in all rooms
levels in your room or ward area, you as standard. Foxtel channels are also
should notify the nurse caring for you for provided free of charge.
immediate explanation and assistance. The television control panel is in the Nurse
All rooms feature: Call Bell handset and contains on/off,
• A nurse call handset at each bed; volume and channel controls. The nurse
looking after you will explain the use of this
• A Patient Communication Board; control. The audio for the handset comes
• A television above each bed; and through the handset and the volume is
• A telephone at each bed (local and adjustable for the comfort of you and
mobile calls are complimentary). those around you.
Nurse Call System Telephones
Our ‘Model of Care’ focuses on Bedside
a multidisciplinary approach to There is a telephone located beside each
achieving optimal quality patient care, bed and local and mobile calls from your
communication and frequent patient/staff bedside telephone are free of charge.
contact at the bedside. To make a local call:
At each bedside console and in each 1. Dial ‘0’ for an outside line.
bathroom there are call buttons that
2. Dial the number you require.
register your need for assistance to the
nursing staff. Operation of the nurse call Interstate or international calls are not
system will be shown to you on admission. available from the bedside telephones.
If you require further assistance, please All telephones in the hospital have a direct
notify the nurse who is caring for you. dial facility so that callers can dial into
your phone directly without having to go
Patient Communication Board through the hospital’s busy switchboard.
At your bedside is your Patient Your telephone number is written on your
Communication Board. It is there to Patient Communication Board.
advise you of the names of the staff that If you require assistance with the phone
are delivering your care, any intended system, please dial ‘9’ and the operator
procedures that you will undergo and to will assist you.
keep you and your family up to date with
the progress of your care. The board also Bathrooms
details the ward name, room number and If you do not have private facilities,
your bedside telephone number. bathrooms are available within close
proximity to your room.
14Contents
Your nurse will provide directions and Reading glasses, dentures and hearing
assistance. aids should be kept in a safe place
Handrails at all times; the nurses can assist you
Welcomeare attached to all bathroom 4 My Care 12
walls. with this. A small amount of cash may
AboutThey The should
VictoriabeClinic
used if you are 5 Who Are The People On My
unsteady, or have just had an operation, be appropriate for the purchase of a
Treatment Team? 12
Our Values - S.T.A.R.
so that your safety is ensured. You may be
5 newspaper or items from Hudsons®
Individual
Coffee. Sessions 14
GeneraltoInformation
advised use, or may request, a shower6
chair if required.
Dress Code 6 Inpatient Therapy Program 14
Personal Electrical
Family And Carers
Equipment 15
Driving 6
Showers are thermostatically controlled. In the interest of your safety, all electrical
Housekeeping 6 Safety And Quality 15
Fresh towels are provided as necessary. equipment (such as hairdryers, computers
Interpreter Service 6
A nurse call button is available in each andPatient Agreement
electric & Safety
shavers) must be checked 15
by
Laundryand you should ask the nurse for
bathroom 6
ourPatient
Maintenance Department before being
Identification 15
Linen And
assistance Towels
when attending the bathroom,6 used in theSafety
Sexual hospital. You should advise 15
if required.
Mail 6 your nurse or the ward clerk of such
Security 15
Meals 7 equipment prior to it being used and they
Emergencies 15
Temperature
Meal Times Control 7 willProhibited
arrange for it to be tested.
& Restricted Items 16
TheKitchenette
hospital has central air- 7 Personal Belongings And
conditioning and the temperature is Mobile Phone Use
Medications 7 Room Search 17
setNewspapers
at approximately 22°C. If you feel 7 We ask that you restrict the use of mobile
Electrical Equipment 17
uncomfortable, you should notify your telephones in patient areas and that ring
Noise 7 Deteriorating Condition 17
nurse who will investigate what action can tones are set to a low volume.
Nurse Call System 7 Falls Prevention 17
be taken to address the situation.
Smoking And Alcohol 8 Wi-Fi
Infection Prevention And
Beds Social Media 8 Control
A free internet service is available for 17
Beds are electronically operated and you8
Televisions our
Whatpatients and their
Happens Afterguests while in the
I Leave
willTelephones
be provided with instructions on how 8 hospital.
The Victoria Clinic? 18
to use them upon admission to your room.
Valuables 8 To Day
access you should:
Programs 18
YouVisitors
can raise or lower the back of the bed 9 • Ensure that Wi-Fi is enabled on your
Outreach Program 18
to aVisiting
sitting Hours
or reclining position, while you9 device;
Referral Process For Day
remain in Car
Visitor the bed, using the simple control
Parking 9 • Select the Healthscope-Wifi network;
Programs And Outreach 18
attached to the bed head. • Launch an internet search engine (e.g.
Your Admission 9 Discharge 19
TheAccounts
height of the bed from the floor may 9 Safari/Google);
The Discharge Process
• You will be redirected to the 19
be raised or lowered to make it easier for
Admission Process 9 registration page;
you to get in or out of bed.
Orientation To The Ward 10 • Click on the ‘Please click here to
All Care
bedsPlanning
are to remain
And in the lowest connect to the network’ link;
position possible to ensure patient safety.
Discharge Planning 10 • Scroll down and read the Terms and
If you require
Bedside further assistance,
Handover – please Conditions;
advise your nurse
With who will be happy to 10
Partnering Patients • Tick if you agree to the Terms and
assist you.
Leave 10 Conditions;
Valuables
Patients’ Rights And • Click on ‘Complete Registration’; and
Responsibilities 11 • Your device will be registered and you
It is strongly recommended that you DO
Patients’ Privacy And can now browse the internet.
NOT bring valuables of any description
Confidentiality
to the hospital as the hospital does not 11 If you experience any problems, please
Complaints,
accept Compliments for
liability/responsibility Andtheir safe- speak to your nurse.
Suggestions
keeping. 11
15Flowers and Gifts Meal times are:
If required, flowers and gifts will be Breakfast 7:30am to 8:00am
delivered to each patient’s room and vases Morning Tea 10:00am to 10:30am
are available on request.
Lunch 12:00pm to 12:30pm
Plants in soil are a health risk in a hospital
Afternoon Tea 3:00pm to 3:30pm
and are regrettably not permitted.
Dinner 5:30pm to 6:00pm
Flowers are available for purchase at
Hudsons® Coffee located on Level 1. Supper 8:00pm to 8:30pm
Unfortunately, flowers cannot be kept in Meals for relatives or visitors are available
the Critical Care Complex. The nurses will for a fee which is charged to your hospital
arrange for any flowers received to be account (no charge to parents of paediatric
stored elsewhere while a patient is in the patients).
Critical Care Complex and until they are
transferred to a ward. Housekeeping
Your room will be cleaned daily and as
otherwise required. If you have concerns
During Your Stay about any aspect of the housekeeping
Food Services service, you should notify your nurse or a
member of the housekeeping team.
During your stay you will be offered a range
of carefully prepared and nutritionally Laundry
balanced meals to select from. A member
You should arrange with relatives or friends
of the Food Services team will visit you
to attend to your laundry requirements as
daily to discuss the menu choices so
personal laundry facilities are not available
you may choose your meals in advance.
at the hospital.
The team are here to help you make your
choices, so please ask questions. Mail and Faxes
The menu has a wide range of choices Mail is distributed to patient rooms by the
which are specific to your dietary needs. ward clerk daily. Faxes may be sent to you
Please ensure you have notified your nurse via the Hospital fax on (03) 9385 2170.
of any allergies or dietary needs and our
Mail received after you leave hospital will
computer system will determine what meals
be forwarded on to your home address.
are best for you to choose from.
A ‘specials menu’ is available for our Newspapers
Oncology patients. Our Food Services Newspapers and magazines are available
team will be able to offer you items outside for purchase daily at Hudsons® Coffee
the menu if you are not happy with the located on Level 1.
menu choices.
A mobile service trolley also visits all
Our Dietitian is also available to assist you patient rooms between 11:30am and
with special dietary needs. 12:15pm week days, offering inpatients
Wine and light ale are available to be the chance to purchase confectionery,
enjoyed with your evening meal upon newspapers and magazines.
request and subject to your doctor’s prior
approval.
16Contents
Community Agencies Our Hospital in the Home team are trained
We are happy to arrange all referrals to health professionals whose aim is to
community provide their patients with the highest
Welcome agencies. These include, but 4 My Care 12
are not The
limited to, the Clinic
following: possible level of service and quality care.
About Victoria 5 Who Are The People On My
•Our
Cancer YourTreatment
SpecialistTeam?
will identify whether or not12
ValuesSupport;
- S.T.A.R. 5
this Individual
service isSessions
an option for you. Our staff14
•General
Continence Advisory Service;
Information 6 will then assess your needs and develop
• District Nursing Service;
Dress Code 6 aInpatient
personalisedTherapy
homeProgram
care plan and inform14
• Driving
DVA Services; 6 you Family
of any And
costsCarers
relating to your health fund
15
Housekeeping 6 cover.
Safety And Quality 15
• Grief Counselling;
Interpreter Service 6 Patient Agreement & Safety 15
• Laundry
Living with Cancer; or Rehabilitation Programs
6 Patient Identification 15
• Linen
Palliative Care.
And Towels 6 Dorset Rehabilitation Centre in Pascoe Vale
Sexual Safety 15
provide a range of rehabilitation programs
Mail 6 Security 15
Discharge Planning for our patients.
Meals 7 Emergencies 15
To ensure that you make the best possible • Individual multidisciplinary rehabilitation
Meal Times 7 Prohibited & Restricted Items 16
recovery in the shortest possible time when for a range of adult presentations
Kitchenette 7 Personal Belongings Andand home-
you return home, our hospital staff together (including centre-based
withMedications 7
your family or carers, will help you plan Room
based); Search 17
Newspapers
for your discharge. 7 Electrical Equipment 17
• Arthritis Rehabilitation;
Noise 7 Deteriorating Condition 17
Our Discharge Coordinator can assist you • Better Balance (a falls prevention
in coordinating any support services that7
Nurse Call System Falls Prevention
holistic program);
17
youSmoking
may need AndonAlcohol
your return home. 8 Infection Prevention And
Social Media 8 • Cardiac
Control (post cardiac surgery and heart 17
Physiotherapist
Televisions 8 failure program);
What Happens After I Leave
Where physiotherapy
Telephones services are required
8 • General reconditioning rehabilitation;
The Victoria Clinic? 18
as Valuables
part of your inpatient stay, the cost is 8 • Hydrotherapy;
Day Programs 18
covered in the bed fee at no extra charge9
Visitors
to you. • Neurological rehabilitation (including 18
Outreach Program
Visiting Hours 9 targeted post stroke
Referral Process For and
Day Parkinsons
Visitor Car
Social Worker Parking 9 disease
Programs groups);
And Outreach 18
Social worker services are available
Your Admission 9 • Discharge
Oncology rehabilitation; 19
upon request by notifying your nurse or 9
Accounts • Orthopaedic
The Discharge joint replacement
Process 19
theAdmission
Nurse in Charge
Processwho will make the 9 rehabilitation;
necessary arrangements
Orientation To The Wardfor you. 10 • Pain management programs;
Care Planning
Hospital in the And
Home • Pulmonary Rehabilitation;
Discharge Planning 10
Our Hospital in the Home program is a • Relaxation;
Bedside Handover –
proven model of care which supports
Partnering
patient With
recovery in Patients
the familiar and 10 • Reminiscence; and
comfortable
Leave surroundings of their home.10 • Work hardening.
We provide a homeAnd
Patients’ Rights nursing service which
Responsibilities Diagnostic Imaging
allows you to remain admitted under the11
carePatients’
of your Privacy Andbut receive all
Specialist, A comprehensive range of diagnostic
Confidentiality
necessary care in the home environment. 11 imaging services are provided through our
Complaints, Compliments And on-site provider, i-Med.
Suggestions 11
17Their services include: You should inform nursing staff about any
• Bone Densitometry; medication you are currently taking and
have brought with you.
• CT;
Medicines and drugs should never be
• MRI; taken without the knowledge of the nursing
• Ultrasound; and staff. Medications should be stored
• X-Ray. securely and dispensed by nursing staff as
per your medication chart.
If diagnostic imaging services are provided
you will be billed directly by the service The cost of medications relating to your
provider and not the hospital. You may current admission are usually covered by
be able to claim for some or all of these the health fund for the duration of your stay
expenses from Medicare and your health in hospital. However, you will be advised if
fund depending on your level of cover. your fund does not cover this expense.
You are required to take your films (X-Rays, You will be billed for medication not
MRI, CT and Ultrasounds) home with you related to your current admission and any
on discharge as they cannot be stored at medications you are required to take on
the hospital. discharge from hospital.
Personal medication will be returned
Pathology upon discharge according to your current
A comprehensive range of pathology medication list.
services are available through on-site and The hospital provides medications that
external pathology service providers. relate to your diagnosis or the reason you
If pathology services are used you will be are in hospital. Medication that you take
billed directly by the provider and not the routinely must be brought in with you. If a
hospital. You may be able to claim for some prescription is written to supply these while
or all of these expenses from Medicare and you are in hospital, a charge will be raised.
your health fund depending on your level of You will be invoiced directly by the
cover. Pharmacy and not the hospital if
medications are not covered by your health
Pharmacy/Medications
fund or DVA. If you are unsure about your
You will be required to bring all medication level of cover, please contact your health
that you are currently taking (in their insurance fund for assistance.
original containers) on admission to the
hospital. Medications purchased are your property
and should either be taken home with you
We require these to ensure that your on discharge or destroyed if no longer
treating doctor is aware of the medication required. Please make sure you ask for
that you are taking and that, where your medications on discharge.
required, they can continue to be
administered during your stay. Visiting Medical Officers
Prescriptions are supplied from the You will be admitted under your treating
Pharmacy on Level 1. Please supply any Specialist who is a Visiting Medical Officer
entitlement details on admission. You who elects to practise at our hospital and
will receive an itemised account from the is responsible for your medical care while
Pharmacy for any medications not covered an inpatient. Your Specialist will be able
by your health fund or DVA on discharge. to advise you regarding any costs which
are likely to be incurred in relation to their
service.
18As they are independent practitioners and Instead, we can provide you with a
Contents
not employed by the hospital, accounts will disposable heat pack which is free of
be billed directly to you. charge.
Welcome 4 My Care 12
Consent
About The Victoria Clinic
We uphold your right as a patient to
5
make
Going Home
Who Are The People On My
Treatment Team? 12
Our Values - S.T.A.R. 5
decisions about your treatment. Discharge
IndividualTime
Sessions 14
General Information 6
The administration of anaesthetics, the Our discharge
Inpatient time isProgram
Therapy between 9:00am 14
Dress Code 6
performance of an operation, blood andFamily
10:00am
Driving 6 And Carers should arrange 15
daily. You
transfusions and certain procedures all to be collected at 10:00am unless notified
Housekeeping
require specific consent. Before you give6 Safety And Quality
otherwise by your doctor or the nursing 15
Interpreter
your consent for Service
treatment, you should be6 staff.Patient
Alternatively,
Agreement reception
& Safetystaff can 15
confident
Laundrythat your doctor has explained 6 arrange
Patienta taxi for you, if required, and 15
Identification
theLinen
nature of the
And procedure, its effects, 6
Towels deemed
Sexual to Safety
be appropriate by your doctor. 15
your expected recovery and follow-up care
Mail 6 Security 15
requirements.
Meals 7 Discharge Arrangements
Emergencies 15
Meal Times 7 Before you leave hospital you will be
Students Prohibited & Restricted Items 16
Kitchenette 7 informed of:
We provide clinical placement programs Personal Belongings And
Medications 7 • Further
Room Searchcare you require at home; 17
for a range of students in the healthcare
Newspapers
industry. All students wear an identification 7 • How to collect
Electrical Equipmenta supply (or 17
Noise
badge and are always under the 7 prescriptions) of your continuing
Deteriorating Condition 17
supervision of a qualified staff member. We
Nurse Call System 7 medication
Falls Preventionfrom Pharmacy; 17
areSmoking
grateful for
Andyour support in educating8
Alcohol • Any follow-up
Infection appointments;
Prevention And
ourSocial
healthcare
Media providers of the future; 8 • Collecting
Control any X-Rays or imaging tests 17
however, you
Televisions are at liberty to decline any8 performed; and
What Happens After I Leave
service offered by a student if you so
Telephones 8 • How to finalise your account.
desire. The Victoria Clinic? 18
Valuables 8 YourDayGPPrograms
will receive a copy of the Nursing 18
Bedside
Visitors Handover 9 Discharge Summary and your medication
Outreach Program 18
Visiting Hours is conducted at the 9 profile once you have been discharged.
Patient handover Referral Process For Day
Visitor Car Parking
bedside. Handover is an inclusive process 9 When you are And
Programs discharged
Outreach from the ward,18
involving and engaging you and/or your 9 a staff member will escort you to Main
Your Admission Discharge 19
carer. Reception to finalise any outstanding
Accounts 9
accounts.
The Discharge Process 19
WeAdmission
encourageProcess
you to participate in your 9
bedside handover,
Orientation To Theto Ward
keep you informed10 Transfers
and also provide you with the opportunity
Care Planning And As a Healthscope hospital, we work
to ask questions about your care and
Discharge Planning 10 closely with other Healthscope hospitals
treatment. It is also an opportunity for you
Bedside Handover – to provide you with the best care possible.
to ask nursing staff about the day-to-day
Partnering With Patients 10 At times we may, subject to your and your
routine of the ward and your planned care
doctor’s agreement, transfer you to another
for Leave
the day. If you prefer not to have a 10
Healthscope facility as an extension of
bedside handover
Patients’ Rights you
And should notify the
your care. On your transfer from our facility
Nurse in Charge.
Responsibilities 11
we provide a comprehensive discharge
Patients’ Privacy And
Heat Packs summary of your care and treatment to
Confidentiality 11
both your GP and to the facility you are
To Complaints,
prevent burns and protect
Compliments Andyour skin
being transferred to.
integrity, we unfortunately cannot allow 11
Suggestions
patients to use any heat packs that are
brought in from home.
19Financial Information It is important to know that, in the event
that your health fund rejects your claim for
Patient Accounts reimbursement, we will seek to recover any
An estimate of your hospital expenses amounts from you.
is provided prior to admission. Please
Patients Admitted via the Emergency
note that it is only possible to provide
Department
an estimate of the eventual costs, as
the surgical or medical services may If you were admitted to hospital via the
change during your stay. The extent of Emergency Department, all outstanding
NA
these changes depends on the type of accounts are required to be settled on
RE
discharge.
LL
procedure, the services provided to you
AN
during your stay and the level of health If you have been treated by a Specialist,
RD
fund cover that you have. separate fees will apply. Your health fund
We have a computerised patient LICAR RD does not cover any fees related to your
ST
Emergency Department treatment.
EY
KEL
information system and your account is
CENTE
L
OX
E
maintained as your stay progresses. In
D
NNIAL DR
RA
Patients E
PA
with WorkCover or Third
the majority of cases we will claim directly
YD
H
Party Insurance
T DR
to your health fund; however, you
PARC will be KSIDE
If your admission is a result of a
PAR
HRIS
GUEL C
required to pay any amounts not covered
L DR
RE
WorkCover, Third Party or Public Liability
S
GILC
by your health fund on admission and the
balance at the time of discharge. claim the hospital will charge the relevant
insurance company directly. Any claims
It should be noted that any medical, allied that have not been pre-approved by the
APPIN RD
health, radiology, pathology and pharmacy insurance company will be payable by you.
services will be billed separately by the
relevant provider after your stay. Department of Veterans’ Affairs
Methods of payment accepted are credit Our hospital has a Tier 1 status with the
card, EFTPOS, BPAY and cash payments Department of Veterans’ Affairs (DVA),
only. Please note that a merchant service and a dedicated DVA Liaison Officer is
surcharge is applicable to all credit card available to provide resources and support
payments. Unfortunately, we cannot accept to Veterans admitted to the hospital.
personal cheques as payment.
Patients with Private Health
Insurance
We have agreements with the majority of
private health funds to cover the charges
associated with your admission. Depending
on your level of cover you may be required
to pay an Excess or Co-payment. In
addition, some health fund policies have
restricted or excluded services. If you have
any questions regarding your level of cover
we strongly recommend that you contact
your health fund or, alternatively, ask to
This compendium has been reviewed by
speak to our pre-admission staff.
our consumer consultants.
CBPH_Admission Information_A5 COVER_031016.indd 2
20We care about your health
It’s OK to ask
if your nurse or doctor
has washed their handsDorevitch Pathology Delivering better insights into your health Our team of highly qualified Specialist Pathologists provide a broad, comprehensive and unique range of tests. We use state of the art testing methods to ensure quality diagnostic services in a timely fashion. Our experienced collectors provide a professional and caring service. At John Fawkner Private Hospital, Dorevitch Pathology operate an on-site laboratory service and provides routine ward rounds. Your local Dorevitch Pathology Collection Centres: John Fawkner Hospital 267 Moreland Rd, Moreland Mon–Fri 7.30am–7pm Sat 8am–12pm Ph 9386 5361 Blood tests | ECG | Holter Monitor Paediatric collections 16 Harding St, Coburg Mon–Fri 8.30am–12.30pm Ph 9386 2067 Blood tests | ECG 497 Sydney Rd, Coburg Mon–Fri 8.30am–8pm Sat/Sun 9am–2pm Ph 9354 8130 Blood tests | ECG Holter Monitor 4 Blyth St, Brunswick Mon–Fri 8am–1pm Ph 8306 0585 Blood tests | ECG 853 Sydney Rd, Brunswick Mon–Fri 8.30am–12.30pm Sat 8.30am–12pm Ph 9383 6082 Blood tests For more information visit: dorevitch.com.au
This is Neville, our resident artist. He first started painting during art therapy sessions and discovered a hidden talent for landscapes. We now call him our ‘Picasso with a paintbrush.’ Neville is just one member of Japara’s growing, aged care family. He knows how it feels to have his individuality celebrated and respected – whether it’s his likes and dislikes, passions and skills, family relationships or life experiences. Respect for the individual guides every aspect of aged care living at Japara from the variety of room types you can choose from, to the superior care you get with more qualified nurses on staff. Our approach is as unique as you are – we listen and learn too – and it’s one we’re building on to make sure you get the very best of care. Artist. Find a Japara care home near you: Call 1800 52 72 72 or visit japara.com.au
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