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June 2016
vol. 4 issue 2
PMTC
2016
CONFERENCE PREVIEW
June 16-17
Kingbridge Conference Centre & Institute
PM #40065075
King City, ON
Driver Recruitment Women with
Panel Drive Summit
The lastest on Angela Splinter
recruitment from a recounts the
panel of PMTC experts successful event
pg 16 pg 20
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volume 4
issue2
JUNE 2016
24
FEATURES
5 9| 2016 PMTC Conference 38
President See the highlights of this upcoming annual event Product Profile
Volvo Trucks unveils new
14 | One Year In powertrain featuring
5 Enjoy an interview with PMTC’s President Mike Millian increased power and
Chairman fuel efficiency
16 | Driver Recruitment Panel
A PMTC panel discusses recruitment at TTSAO Conference
7
Publisher
20 | Coincidence? I Think Not
Trucking HR’s CEO reports on recent Women with Leadership Summit 38
35
In the News 24 | It’s Time to Get Your Trucks Roadworthy 41
International RoadCheck is right around the corner What’s New
and here’s how to ‘ace’ it
45 46
Meet our Advertisers 27 | The Latest on Underride Guards Stats & Facts
Learn about the latest underride guard regulations and products
30 | Reefer Technology – Today & Tomorrow
27 See where we are headed with refrigeration technology
30
32 | NTEA’s Work Truck Show a Success ®
Find out what goes on at this annual show for work trucks
contents
Private Motor Carrier Magazine Private Motor Carrier magazine is published by Craig Kelman
Official publication of the Private & Associates under contract to the Private Motor Truck Council of
Motor Truck Council of Canada Canada. The contents of this publication may not be reproduced
www.privatefleetinfo.com or transmitted in any form, either in part or full, including
photocopying, scanning and recording, without the written
consent of the copyright owner, Craig Kelman & Associates.
PRESIDENT MANAGING EDITOR ADVERTISING
Private Motor Truck Terry Ross COORDINATOR The content of this magazine should be viewed for information
Council of Canada 204-985-9785 Stefanie Hagidiakow purposes only, and should not be seen as an alternative to
Mike Millian 866-985-9785 legal advice.
905-827-0587 terry@kelman.ca ART DESIGN/
trucks@pmtc.ca www.kelman.ca PRODUCTION Publication Mails Agreement #40065075
225 Main Street E, Suite 5 Jackie Magat Return undeliverable
Milton, ON L9T 1N9 MARKETING MANAGER Canadian addresses to:
Dave Gill lauren@kelman.ca
COPY EDITOR 204-985-9793
Vanessa Cox 866-985-9791
info@pmtc.ca david@kelman.ca
Go efficient or go home.
At Volvo we decided our new 2017 powertrain family was going to go
beyond expectations. So we upgraded our revolutionary I-Shift transmission,
designed a one-box aftertreatment and included a host of other innovations.
The result is our most fuel-efficient lineup yet.
See the new standard in powertrains: GoEfficient.VolvoTrucks.ca
FUEL EFFICIENCY Volvo Trucks. Driving Progress
PRIVATE MOTOR TRUCK COUNCIL OF CANADA
PMTC
Better yourself at Thoughts on
PMTC annual conference HR and safety
FRANCIS BACON ONCE WROTE, “Knowledge “THE PRIVATE MOTOR TRUCK
is power.” That maxim holds so true in the COUNCIL OF CANADA sees both safety
business world and the 2016 PMTC Conference, slated and human resources as ‘front-burner’ issues in
for the beautiful Kingbridge Conference Centre & the private fleet industry.
Institute on June 16 and 17, is an unparalleled Safety is part of our everyday business
opportunity for attendees to become better at their culture. It affects our bottom line, our
business by improving their knowledge through personnel, our equipment, our relationships
educational seminars and networking with other with clients, our insurance costs/programs and
private fleet professionals. our reputation in the community. A major
Seminars include a Legal Update from Gowling annual safety event is the International
Lafleur Henderson LLP, our Young Leaders Group RoadCheck, which takes place in June. In this
Round Table, a seminar on GHG Standards, a session issue, read about why RoadCheck is such a
on Cargo Crime, another on Security Protocols – and pivotal event and how to prepare for it.
that’s just on Thursday. Friday, we can hear from our Mike Another safety related article you’ll enjoy
Millian
sister association to the south (the National Private is the story concerning underride rails on
PRESIDENT
Truck Council) on trends in the US private fleet trailers, also known as ‘rear impact guards.’
market, then learn more about the ELD Mandate. Did you know that Canadian regulators and
Networking opportunities abound, from the manufacturers have been leaders in the
Exhibitors’ Showcase, to our luncheons, to the development of this product?
Chairman’s Dinner and the Volvo Scotch & Tractor In regards to human resources, thankfully
Showcase Reception. These are ideal opportunities the PMTC isn’t a voice in the wilderness. In
to renew acquaintances and make new ones. the past few years, the Council has worked
The annual Conference is also the time when closely with groups such as the Truck Training
we salute excellence in our industry. Thursday’s Schools Association of Ontario (TTSAO) and
Young Leaders Group Round Table will also see the Trucking HR Canada to improve industry hiring
first ever awarding of a pair of bursaries valued at in Canada.
$1,300 covering two of the four courses offered by Most recently, the PMTC has partnered
CITT that make up the PMTC Logistics Management with TTSAO to provide training courses and
Graduate Program. Then, the PMTC-Huron Services seminars. As well, the PMTC sent a panel to the
Hall of Fame Luncheon and induction honours drivers TTSAO’s inaugural conference earlier this year
with outstanding safety records. Thursday evening to discuss the current driving position and
at the Chairman’s Dinner, we will present our Fleet hiring situation. In this issue, you can read a
Safety Awards as well as the PMTC Driver Training follow-up to that pertinent panel discussion.
Scholarship. On Friday, following our Annual Meeting, The PMTC has also been a big booster of
we have the PMTC-3M Vehicle Graphics Award Trucking HR Canada, with our President,
Luncheon featuring a video display of the most head- Mike Millian, having served as Trucking HR
turning private fleet vehicles on the road today. Canada’s Board chair. In this issue, their CEO,
I have to state that none of these events would be Angela Splinter, gives us a first-person account
possible without the sponsorship of our Conference Dennis of Trucking HR Canada’s second annual Women
Shantz with Drive Leadership Summit that took place
Partners. Thank you for your generosity and support.
CHAIRMAN
You make the PMTC better! March 3 in Toronto.
For a complete PMTC Conference agenda, please Safety and human resources – perhaps two of
turn to page 9. We’ll see you all in King City! the most important areas of our business!
Mike Millian, President Dennis Shantz, Chairman
Click HERE to return to Contents June 2016 PMC • 5
A truck just drove off with your profits. You didn’t notice its most recent tune-up. Or how much you’re paying in contract maintenance. In fact, this truck has been hiding all sorts of costs from you. Discover how our Total Cost of Ownership tool, created in partnership with Ernst & Young, can help you optimize your fleet and eliminate hidden costs at Ryder.com/CanadaTCO Ryder and the Ryder logo are registered trademarks of Ryder System, Inc. Copyright ©2016 Ryder System, Inc. Ever better is a trademark of Ryder System, Inc.
publisher
Introducing your new publisher
– Craig Kelman & Associates Ltd.
YOUR MANAGING EDITOR
It is a distinct privilege to assume the managing editor’s duties for Private Motor Carrier magazine.
The Private Motor Truck Council of Canada has been an influential force on the Canadian
business scene for almost 40 years and it is an honour to assemble each issue of this important
communication tool (along with the PMTC Annual Directory) on behalf of PMTC members. Our
team thanks President Mike Millian, Chairman Dennis Shantz and the rest of the PMTC board of
directors for entrusting us with their magazine. We won’t let you down.
As you know, trucking is a key component of our nation’s economy. It is also a complex,
ever-changing industry. If you have any ideas for feature stories on people, regulations, equipment,
safety or any other significant issue, please contact me. After all, this is YOUR magazine.
Terry Ross Let’s communicate!
MANAGING
EDITOR
Terry Ross, Managing Editor
Tel: 204-985-9785 | Toll Free: 866-985-9785 | Email: terry@kelman.ca
We hope you
enjoy this issue and
those to come!
YOUR MARKETING MANAGER
Having been involved with the trucking industry for more than a decade, I am very excited to
now be working with members and suppliers of the Private Motor Truck Council of Canada.
Some of you reading this are old friends, while others I hope will become old friends.
In the coming months, please contact me to discuss your company’s marketing strategy and the
opportunities available in Private Motor Carrier and the PMTC’s Annual Directory. Together, we can
create a plan that puts your company where it belongs – at the forefront of the industry.
Let’s do business!
Dave Gill, Marketing Manager
Tel: 204-985-9793 | Toll Free: 866-985-9791 | Email: david@kelman.ca
Dave Gill
MARKETING We hope you enjoy this issue and those to come!
MANAGER
Click HERE to return to Contents June 2016 PMC • 7
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PMTC
2016
CONNECT
CONFERENCE
EXHIBIT LEARN PREVIEW
June 16-17
Kingbridge Conference
Centre & Institute
King City, ON
ALL ROADS LEAD TO THE CONFERENCE
...FIND YOUR WAY
Click HERE to return to Contents June 2016 PMC • 9
PMTC 2016
CONFERENCE PREVIEW
June 16-17 | Kingbridge Conference Centre & Institute | King City, ON
2016 PMTC CONFERENCE PARTNERS
DIAMOND PARTNERS
PLATINUM PARTNERS
GOLD PARTNERS
SILVER PARTNERS
BRONZE PARTNERS
…..thank you to our conference partners
10 • PMC June 2016 Click HERE to return to ContentsPMTC 2016
CONFERENCE PREVIEW
June 16-17 | Kingbridge Conference Centre & Institute | King City, ON
THURSDAY, JUNE 16
7:00 a.m. 11:30 a.m.
REGISTRATION AND COFFEE THE CONFERENCE EXHIBITORS’ SHOWCASE
Visit with our conference exhibitors and network with fellow
8:00 a.m. registrants. Meet old friends, make some new ones, and see
SEMINAR I: A LEGAL UPDATE products and services that can make your fleet more effective.
Gowling Lafleur Henderson LLP will provide an insightul
presentation on legal changes that have occurred in the last 12:15 p.m.
year and how they have and will impact the transportation PMTC – HURON SERVICES DRIVER HALL OF FAME LUNCHEON
industry. This is always a popular presentation that provides Every year we induct up to four professional drivers who have
lots of insight and helpful tips. You’ll want to ensure you are compiled outstanding safety records over the course of their
in your seat for the kick off seminar to our 2016 conference. career. Recognizing their individual achievements is always a
conference highlight.
9:15 a.m.
SEMINAR II: PMTC YOUNG LEADERS GROUP ROUND TABLE 1:45 p.m.
A select group of PMTC Young Leaders have been meeting SEMINAR IV: CARGO CRIME
regularly over the last year setting the vision, mission and Cargo Crime is a huge problem in the transportation industry, and
goals of the PMTC Young Leaders Group as they look to re- effects all of us in one way or another, and eventually we all pay
launch the group in the upcoming year. You will want to through increased consumer costs. At this seminar we are lucky
hear what the Young Leaders of our industry and association to have an officer from one of the regional GTA Police Forces with
have to offer us, and what they would like us to offer them. the specialized Cargo Crime Unit. The officer will take us through
These Young Leaders are also going to touch on generational some of the cargo crimes cases they have worked on, offer insights
challenges in the trucking industry and offer their insights on, into how thieves target their victims, and offer insights into things
among other things, communication style differences. Once companies can do to protect themselves.
the seminar is over, the panel will present a brand new award,
being unveiled at this year’s conference: The PMTC Young 3:00 p.m.
Leaders Education Bursary. Two lucky Young Leaders will be SEMINAR V: SECURITY PROTOCOLS
first time recipients of this award and will be provided the This session is a perfect follow up to the cargo crime seminar.
funds to cover two of the four courses offered from CITT that AFIMAC Global, a sister company of ISB Canada, has over 30
comprise the “PMTC Logistics Management Graduate Program”. years’ expertise and experience assisting small, medium and large
This represents over $1,300 in funding per award recipient. companies in Canada and the USA to secure cargo being shipped
across Canada and the USA, as well as to and from Mexico and
10:30 a.m. Latin America. As private carriers for some of Canada’s largest
SEMINAR III: GHG STANDARDS manufacturers or distributors of materials, consumer goods or
The USA EPA announced the latest round of GHG standards fuels it is prudent to know that the goods and products you are
in the early fall of 2015. Canada has announced they will transporting are at risk. This presentation will provide valuable
be following suit, and are expected to largely base their tips for protecting the people, property and brand at the head
rules on the USA model, with hopes of some made in Canada office, in the yard or during transit. You will learn more about the
changes for our different vehicle configurations and operating types of security measures your company should be considering
environments on this side of the border. The rules start to kick when transporting valuable cargo from point A to B.
in in 2018 for trailers and 2021 model years for heavy duty
vehicles. FPI Innovations, and their Performance in Technology 4:15 p.m.
Group, will discuss the effect the new standards will have, NETWORKING AND RECEPTION IN THE EXHIBITORS’ SHOWCASE
how they are expected to be reached, and how they will effect Another opportunity to network with your peers, continue
the future spec’ing, operation, and performance standards of conversations, and visit with exhibitors as we prepare for the
trucks and trailers going forward. Fleet Safety Awards Dinner.
Click HERE to return to Contents June 2016 PMC • 11PMTC 2016
CONFERENCE PREVIEW
June 16-17 | Kingbridge Conference Centre & Institute | King City, ON
5:30 p.m.
CHAIRMAN’S DINNER: PMTC-AVIVA PRIVATE FLEET SAFETY FRIDAY, JUNE 17
AWARDS AND PMTC-MEE DRIVER TRAINING SCHOLARSHIP
Recognizing private fleets with exceptional safety records is an 8:30 a.m.
important part of the conference. Join us for the presentation REGISTRATION AND COFFEE
of the 2016 awards and dine with the private fleet community.
As a new addition this year, we also have the “PMTC Driver 9:00 a.m.
Training Scholarship”. One lucky PMTC member will receive the SEMINAR VI: AN OVERVIEW OF THE TRENDS AND OUTLOOK
funds to cover a 200-hour TTSAO or PTDI Certified Professional OF THE PRIVATE TRUCK MARKET IN THE USA
Truck Driver course. The National Private Truck Council (NPTC), the private fleet
representatives in the USA, will provide a “trends and outlook”
6:45 p.m. in the USA with respect to leading best practices, innovative
VOLVO SCOTCH AND TRACTOR SHOWCASE RECEPTION safety technology and integrated data management systems.
We’ve added yet another exciting opportunity for socializing They will also provide an update on the latest US federal
and networking to the conference. Join us around the pond regulatory/compliance issues.
after dinner for a scotch while strolling around the new
tractors on display. 10:15 a.m.
SEMINAR VII: ELD MANDATE
In December of 2015 the FMCSA published its Final rule
ROOM mandating Electronic Logging devices in the USA. After a 2-year
phase in period, the law is to become mandatory in December
RESERVATIONS of 2017. In late February Transport Canada announced they
were also mandating ELD’s, however no timelines or specific
Reservations can be made by calling the details were announced at the time. What is in our future? What
Kingbridge Centre directly at 1-800-827-7221 will the mandate look like? When will it come into force? In
this session, Transport Canada will provide an update and will
Be sure to mention you are with the Private provide the latest information available.
Motor Truck Council conference
11:30 a.m.
The room rate is $180.00 per night plus tax
EXHIBITORS’ SHOWCASE RECEPTION
Rooms are allocated on a first-call, first-served Relax in our reception area, chat with friends, and inspect the
basis, so reserve your room as soon as possible products and services on display that can make your fleet even
more effective.
If you have any questions regarding
room reservations, please contact 12:30 p.m.
Kingbridge directly at 1-800-827-7221 ANNUAL MEETING & PMTC
– 3M VEHICLE GRAPHICS AWARDS LUNCHEON
Following the business session you’ll be treated to a video
display of some of the best truck graphics to be found
anywhere. These fleets are proud of their image and so they
should be. Always a highlight of the conference, the fleet
graphics awards luncheon wraps up the conference.
2:30 p.m.
CONFERENCE ADJOURNS
King City, Ontario
12 • PMC June 2016 Click HERE to return to ContentsPMTC 2016
CONFERENCE PREVIEW
June 16-17 | Kingbridge Conference Centre & Institute | King City, ON
PMTC 2016 Annual Conference Registration Form
3 WAYS TO REGISTER:
1. EMAIL to info@pmtc.ca 2. ONLINE at pmtc.ca 3. FAX to 905‐827‐8212
REGISTRANT INFORMATION
Name:
Company:
Phone: Email:
Additional registrants:
1. Email:
2. Email:
Non-PMTC members please complete the following:
Address:
City: Province: Postal Code:
INDICATE HOW MANY WILL ATTEND EACH EVENT
THURSDAY
CONFERENCE FEES
PMTC Member Full Registration¹
Seminar I: Legal Update $475 + HST = $536.75
Seminar II: Young Leaders Group Round Table
One Day Registration
Seminar III: GHG Standards
$325 + HST = $367.25
The Conference Exhibitors’ Showcase
Non-PMTC Member Full Registration¹
PMTC – Huron Services Driver Hall of Fame Luncheon
$550 + HST = $621.50
Seminar IV: Cargo Crime
Spousal Plan¹
Seminar V: Security Protocols
$185 + HST = $209.05
Networking and Reception in the Exhibitors’ Showcase ¹ Includes all events and meals.
Chairman’s Dinner: Fleet Safety Awards & Driver Training Scholarship
Volvo Scotch and Tractor Showcase Reception ADDITIONAL TICKETS
Hall of Fame Luncheon
FRIDAY $160 + HST = $180.80
Seminar VI: Trends and Outlook of the Private Truck Market in the USA
Fleet Safety Dinner
Seminar VII: ELD Mandate $160 + HST = $180.80
Exhibitors’ Showcase Reception
Graphics Luncheon
PMTC – 3M Vehicle Graphics Awards Luncheon $160 + HST = $180.80
PAYMENT DETAILS
Card #:
Expiry: Name on Card:
Note: Those cancelling prior to June 1, 2016, will be entitled to a refund less a $50.00 processing fee. No refunds will be offered after June 1, 2016.
Questions? Call 905-827-0587 or email info@pmtc.caOne year in: an interview with PMTC President
MIKE MILLIAN
Mike Millian has been President of PMTC since January 2015. Recently, he sat down
with PMC magazine to reflect on his first year in office and to take a peek into the year ahead.
PMC – Can you summarize PMC – What has made you PMC – Is the PMTC in a good place
your first year as President of PMTC? most proud over the past year? as an organization?
Mike Millian – It has been a busy and MM – I’m most proud of PMTC’s MM – Yes! Our fiscal year is July 1 to June
eventful year! I’ve had lots to learn about expanding presence in the industry. 30, and to date, membership figures are up
dealing with government and being Over the year, increasing the frequency 17% since July 1. Of that figure, roughly
the point man for the Private Fleets in of press releases voicing our opinion 10% has come in the last three months,
those dealings. It was a big change from on industry issues, combined with so we are hoping that new members are
running a fleet. My predecessor, Bruce staging our expanding educational sharing their satisfaction with others in
Richards, stayed on in a consulting role On-the-Road seminars has raised our the industry and we are seeing a ‘snowball
and was very helpful in my transition. profile. In addition to receiving requests effect.’ It’s pretty exciting to see the rise in
Especially for the first few months, it was to comment on issues from the industry, interest in PMTC and the more prominent
instrumental having Bruce there to reach governments and industry related role the Council is taking in the industry.
back to for information, contacts and a media, we are now receiving calls from
sounding board. It was very important in mainstream media – radio, TV and PMC – What are your top priorities going
the transition for me, and for the Council. newspapers – more people are now seeing into your second year as President?
I feel a lot more comfortable now. PMTC as the voice of private trucking MM – In the area of membership, we want
fleets in Canada and are contacting our to continue down the path we have set:
PMC – Any surprises? office for comments, interviews and adding to our seminar offerings in all
MM – At first, it was hard to get general information. regions of Canada and collaborating with
accustomed to the pace of the job. What members to ensure they get what they need
I mean by that is in my previous roles PMC – How has your outlook changed and want. We want to ensure we continue to
as Operations/Safety/Training Manager going from a PMTC member representative add value for our members.
for a large fleet, it is a different pace, to PMTC President? On the lobbying front, we are in the
you are continually ‘putting out fires.’ MM – I’ve had to learn a different midst of a number of initiatives. The
Days were hectic, as anyone who looks approach to issues. Working with Province of Ontario is just now legislating
after a fleet will tell you. In my new government at various levels helps you mandatory entry level driver training,
position, I was lobbying government understand that those people are no which the PMTC promoted heavily. We are
through meetings, emails and phone different from us at PMTC or the industry. now working with the Province in setting
calls, answering member questions, At the core, they simply want what is best new standards for the entry level training,
consulting, etc. Progress can be slow on for the industry. They do value input from and we were heavily involved in helping
some of these types of events – I had the industry and reach out, in most cases, update the road and knowledge tests for all
to learn patience. I was still busy, but it do seek it. They have bosses too, and commercial classes.
was a different kind of ‘busy.’ Sometimes can’t always get through what they would Nationally, we would like to see Transport
it takes awhile to get answers and move like to as well. It can be frustrating at Canada institute mandatory entry level
forward on things. I was used to making times when things move so slowly, but all driver training across the country. We are
a decision, planning and putting it in you can do is continue working towards meeting with the office of the Honourable
place – all in a relatively short order. your end goal and stay the course. Marc Garneau, the new federal Transport
14 • PMC June 2016 Click HERE to return to ContentsMinister, on March 22, and are looking and organizers promise more of the include an update on the new GHG
forward to discussions on harmonization in same in 2016. This year’s event will standards presented by FPI Innovations;
a number of areas (wide-based tires, boat be held June 16-17 at the Kingbridge a seminar on Cargo Crime followed by a
tails, 6 x 2s, emission standards, etc.). Conference Centre & Institute in King related seminar on Security Protocols;
We were very happy to hear the recent City, Ontario. The Conference is an a seminar by PMTC’s US counterpart,
ELD mandate announcement and are now excellent opportunity for those in the the National Private Truck Council, on
awaiting timelines on the new legislation industry to enhance their knowledge trends in the industry; and a seminar
– we are hoping it will align with the US via our fascinating educational on the future of the ELD mandate by
regulations for the ELD mandate. seminars as well as engage in Transport Canada.
Like all Canadians, we are concerned valuable networking at the numerous Interspersed around the seminars are
with the status of our national highway Conference events. exciting events such as the Exhibitors’
infrastructure. PMTC considers it a The Conference’s education line-up Showcase, the PMTC-Huron Services
shame that we don’t have a four-lane kicks off with a Legal Update seminar Driver Hall of Fame luncheon and
coast-to-coast highway in Canada from Gowling Lafleur Henderson LLP. inductions, the Chairman’s Dinner
and infrastructure responsibilities are Members asked for a return of this (featuring the PMTC-Aviva Private Fleet
being passed down to provinces and popular session and we are delivering. Safety Awards and PMTC-MEE Driver
municipalities without the corresponding This will be followed by our Young Training Scholarship); the Volvo Scotch
rise in infrastructure funding. There Leaders Group Roundtable, which will and Tractor Showcase Reception; and
has to be a solution to this problem! culminate in the initial awarding of two the Annual Meeting & PMTC-3M Vehicle
We need a National Plan that sets forth $1,300 scholarships. Each award covers Graphics Awards luncheon.
standards, guidelines, and has a two of the four courses comprising I can’t wait! I look forward to
long-term funding and infrastructure CITT’s ‘PMTC Logistics Management seeing everyone at this watermark
vision for our national highways. Graduate Program.’ Other seminars event in June. pMC
PMC – What is your role
with Trucking HR Canada?
MM – I was one of four board members
of that organization’s predecessor,
Canadian Trucking Human Resources
Council (CTHRC). When CTHRC dissolved
and transitioned into a self-sustaining
organization known as Trucking HR ER
NA
TIO
NAL ORGAN
IZA
T
CERTIFIED
IO
T
IN
N
Canada, I was one of the transitional
QUALITY
board members. For the last two years, FO
R S
TA NDARDIZA
TIO
N
I have been Chairman of the Board of
Trucking HR Canada, with my term
ending shortly. We’ll see what my role
WE’RE IN IT
FOR THE
is going forward. I’ve always felt it was
important to promote human resources
in the industry and thought PMTC should
have significant input in any national
LONG HAUL
HR organization. I was glad to be able Keeping owner operators on
to work with Trucking HR Canada and the road for over 40 years!
support their goals.
PMC – What can members look forward
FULL SERVICE SHOPS
to at the June Conference? (Editor’s note: • TRANSMISSIONS • LOCKERS • CLUTCHES • AXLE SHAFTS
• DIFFERENTIALS • CROWN & PINIONS • TRUCK HYDRAULICS • HARD PARTS
Conference details can be found on page 9.)
MM – The PMTC annual Conference has
For a location near you: 1-800-661-8825 | www.GEARCENTRE.com
been so well received in recent years
Click HERE to return to Contents June 2016 PMC • 15PMTC panel on driver recruitment impresses
TERRY ROSS
JOHN ANDY DENNIS MIKE
HARRISON WALKER SHANTZ MILLIAN
On Feb. 23-24, the Truck Training Home Hardware’s Dennis Shantz said recruitment, the proper attitude was
Schools Association of Ontario Inc. until recently his company saw an east-west next on the shopping list. And what
held its inaugural annual conference split in its hiring situation. He said, constitutes a good attitude?
in Mississauga. Featured was a panel “We’ve had a number of good hires in the Harrison noted, “We look for a
from the PMTC discussing ‘The Future of east over the past few years, but have seen friendly, ‘people-person.’ We want
Recruitment in the Private Fleet Industry.’ a shortage of good drivers in the west due someone determined to get the job done
Panel members were John Harrison, to a lot of jobs available in the oil patch. without excuses or laying the blame for
director of transportation operations at Recently with the upheaval in the oil & gas failure elsewhere. We want someone who
Huron Services Group; Andy Walker, industry, that situation is reversing itself.” is always looking to improve.”
Ontario distribution manager for Molson John Harrison stated, “At Huron Shantz added, “We want a positive
Coors; PMTC Chair Dennis Shantz, director Services, we still have a waiting list of attitude. Private fleet drivers are in the
of fleet services at Home Hardware Stores drivers, but we are an exception in the public eye as our brand ambassadors. They
Ltd.; and PMTC President Mike Millian. industry. Our roster has a lot of long-term are on their own in their vehicles without
drivers (our turnover rate is under 5%), supervision – we have to be confident
The hiring situation TODAY but there will come a time when these that they are representing the company
While all panel members agreed the individuals retire and we must be prepared culture properly. Home Hardware drivers
driver shortage hasn’t hit the private for a large turnover.” come face-to-face with our dealers more
fleets as hard as the for-hire fleets in Andy Walker said, “We’ve maintained frequently than any other individuals in
recent years thanks to low turnover our driver numbers, but the number of the company and we have to be certain
rates – due to the benefits of predictive resumes we receive is down considerably. they are treating our dealers with the
routing, which leads to a healthier work- I’ve also noticed the overall quality of proper respect. In hiring, we are even
life balance, brand recognition, good pay, new drivers entering the industry is below willing to sacrifice experience behind the
etc. associated with private fleets – it is the standard of a few years ago. Resumes wheel if a new hire combines an excellent
nonetheless a concern for the future. are telling us many drivers aren’t viewing driving abstract with a proper attitude.”
PMTC’s Mike Millian told PMC truck driving as their number one career “Molson Coors is looking for team
magazine, “When I was in private fleet choice – it’s like they are settling for the players,” asserted Walker. “We want
management, we really didn’t have to position just to have a job. The federal people who will fit into the Molson Coors
recruit. We had a long waiting list of government could help the industry culture of openness and transparency,
qualified drivers who wanted to work promote driving by recognizing the with no harassment, prejudice or bullying.
for us. When I left, that list was position as a skilled trade, something we Our company fosters feelings of family
down to just one or two per available have been after for a number of years.” and feeling welcome, and new hires
position. The demographics don’t lie – absolutely must fit into this culture.”
the average age of our drivers is rising. It’s all about ATTITUDE Millian said, “Let’s face it, drivers in
We are wise to be proactive and head off While panellists agreed that a good driving the private fleet sector are much more
the situation before it becomes critical.” record is an absolute necessity in driver than drivers – in their uniforms, they are
16 • PMC June 2016 Click HERE to return to Contentswalking advertisements for the company. and after a couple, we can tell if an equates drivers with the companies
They are the face of the company as they applicant has the Huron attitude or not. whose rigs they are piloting; and you
interact with customers and the public. If an applicant shows excitement and a only want positive public reactions.”
And their driving reflects their attitude. willingness to be part of our team, we
This attitude had better be personable, continue the process. If an applicant Thinking OUTSIDE-THE-BOX
friendly and loaded with ‘people skills.’ starts by stating he doesn’t work nights, While recruiters will have to get creative
I can’t over-emphasize the importance doesn’t cross borders, etc., the interview in the future to attract the right hires,
of attitude.” tends to be a short one.” John Harrison cautions the need still
Shantz said in-person interviews “tell remains to meet insurance and industry
How to find the right ATTITUDE the tale.” He stated, “When responding standards. “I salute the Province of
Molson Coors doesn’t hire right away. about a previous employer, we listen for Ontario for legislating mandatory entry
“It’s a process,” said Walker. The process positive responses. If the candidate is level driver training standards. This move
begins with a phone interview. If this bad-mouthing former bosses or placing was critical. Now, everyone will be on
goes well, an in-person interview is the blame for a bad situation on others, the same page. It will allow us to recruit
next. Walker noted, “After this stage, we that’s a ‘red flag.’ We also look at body younger drivers in an apprenticeship-
have a pretty good feel for whether the language – slouching, looking away when type scenario and team them with Hall
candidate is a good hire or not. If the responding, etc. – for telling information.” of Fame drivers. It will be a win-win
fit isn’t perfect, we are willing to work Millian added, “I think the best for all concerned.” He added, “Now we
with the individual to get him/her to the way to detect attitude is during a have to find ways to streamline the
level we require.” road test because in a road test, the qualification system for drivers. A new
At Huron Services, a battery of tests candidate is in his/her environment hire might not be able to get behind the
will reveal an applicant’s talent behind and more relaxed. You see the real wheel for a couple of weeks while we
the wheel and knowledge of safety person. Not only do you witness the wait for the results of a medical report,
procedures. When it comes to attitude, driving prowess, but also you see if the criminal background check, drug &
however, interviews are key. Harrison candidate is relaxed behind the wheel or alcohol testing, etc. Programs like ISB
says, “We conduct a series of interviews gets agitated easily. The driving public Canada’s MEE (Making Eligibility Easy)
Click HERE to return to Contents June 2016 PMC • 17
Tallman Always There AD.indd 1 2016-03-30 2:51 PMprogram are excellent, but we have to Andy Walker stated Molson Coors Drivers appreciate this and are willing to
have them throughout our industry and is already accepting of everyone, so come in the odd weekend when, during
government systems.” hasn’t seen the need to target specific peak season, seven-days-a-week delivery
Companies may approach specific groups. He added, “One move that has becomes a necessity.”
segments of society searching for new proved popular with our current drivers Mike Millian said the push is already
drivers. Some are looking at immigrants, and aided in their retention has been on for more women in the workforce,
others at retiring Armed Forces personnel. the elimination of weekend work for “not only as drivers, but as mechanics,
Women have been getting a lot of press most of the year. While our business is dispatchers, office staff, and so on.
lately. Harrison said, “We do not actively go volume-driven, we feel drivers should I’ve also seen a good representation
after specific groups in society, although be home on the weekends with their of immigrants in our driving force.
we are accepting of everyone. Our Driver of families and we have been able to Other groups, like First Nations as an
the Month for February was a woman, and schedule the workload so drivers example, are under-represented and I’m
was very deserving of the honour.” have a Monday-to-Friday workweek. sure fleets will start looking into recruiting
all demographic groups in the future.”
Millian continued, “Some proactive
companies are recruiting young workers
and allowing them to learn the industry
by working in different areas of the
trucking operation such as the wash area,
the yard, the loading dock, maintenance,
the office, etc. A new hire can then get
the ‘big picture’ of what is required to
keep the company’s fleet moving; and this
apprenticeship situation allows trainers to
share the company culture with the new
hire. When the driver training starts, the
candidate has that much more company
experience. And that candidate may opt
to pursue a career in another area of the
company, which is fine, too.”
Dennis Shantz said there is more to
recruiting than simply providing secure
employment. “It’s competitive out there,”
he stated. “You have to provide a good
wage, preserve it over the years – and
even offer creative bonuses. Furnish good,
well-maintained equipment, as well.
We must also offer predictable routes, so
drivers know when they will be home –
a balanced work-home life is paramount.”
Shantz also said a company would be wise
to institute green initiatives for its fleet.
“I’ve had younger applicants question me
about our company’s environmental policies.
That was a huge, albeit pleasant, surprise.”
Conclusion
The driver shortage isn’t as dire for
private fleets as it is for for-hire fleets,
but the clouds are on the horizon.
A proactive operation will seriously study
its hiring practices and adapt to these
changing times. pMC
18 • PMC June 2016 Click HERE to return to ContentsTHE BEST
DRIVERS ON
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877-544-8766 hurongroup.caCoincidence?
I think not
Many successful trucking outfits are led by females
(and other lessons I learned at Women With Drive)
Angela Splinter, CEO, Trucking HR Canada
What do former Mississauga with people I can learn from;” and trainer share varied real-life tales –
professional driver Alison Theriault. some positive, and some not so much
Mayor Hazel McCallion,
Theriault remembers being screamed at – about getting into the industry. I am
retired Air Force Captain and being told by a recruiter to “marry amazed Alison Theriault stuck with it,
Angela Mondou and Western a man who can drive!” considering her account of trying to
Star Trucks General Manager Everyone agrees the trucking industry first get hired. (Remember, she was the
Kelley Platt have in common? needs to attract, recruit and retain more one told to marry a trucker.)
women. That’s why Trucking HR Canada, While many fleets have adopted
For one thing, they’re all and the Women with Drive National fair and inclusive practices, there is
hugely successful female Advisory Committee created the event. obviously still progress to be made.
leaders in fields largely And this event delivered. The 180-plus We must all foster a culture where all
dominated by men. attendees walked away with tons of women feel welcome and feel that they
F
great ideas, strategies, and new business have equal opportunities.
or another – and this is just connections they can put to work Throughout the day, all the panelists
as important – these three immediately. And anyone who couldn’t reiterated that one simple thing all
women were only a few of the make it to the conference can contact employers can do is treat women the
inspirational and educational us at Trucking HR Canada, for materials same way you treat other employees.
presenters at Trucking HR Canada’s that can help bring their workplaces into Western Star’s Kelley Platt explained:
Second National Women with Drive 2016, employee-wise. “It’s really about respecting each
Leadership Summit that took place For me, three themes underscored individual in our organization… whether
March 3 at Toronto’s Crowne Plaza Hotel. the day: you’re sweeping the floor at a truck
Some of the other presenters included THE BASICS plant or answering the telephones or
Erb Group of Company’s Katie Erb, who One of my favourite HR adages comes whether you’re one of our senior sales
said she was raised believing she could from SDC Management Solutions’ and marketing people, your role is of
do anything her brother could; Meyers Sue Douglas, who says: “HR is not a value and you should be respected.”
Transport President Jacquie Meyers, department, it is how you treat people.” Gender does not have to be a barrier.
an executive who changed her life Conference attendees heard three Several panelists discussed their
by “working hard to surround myself drivers, a technician, and a driver experiences growing up in a trucking
20 • PMC June 2016 Click HERE to return to ContentsAngela Splinter Angela Mondou
Hazel McCallion Driver Panel
family, and the fact that they were myself with people I can learn from. charitable organization that assists
women was simply irrelevant. Period. It’s changed my life.” transitioning military personnel.
Katie Erb, who is on the management One of my favourite comments She served in the former
team at the fleet her grandfather came from Samantha Sharpe, a Yugoslavia and in Desert Storm as a
founded, talked about learning from technician with Nova Trucks, of logistics officer. From being called
her dad and working in an environment Dartmouth, NS. “Sometimes,” she said, “a snot-nosed lieutenant,” to being
that stressed fairness and equity. “you need to have a ‘girl moment’ in a completely dismissed from the
There was something else: Several very male-dominated field.” conference room meeting table
of the presenters came from family The Women with Drive initiative is – she has inspired and challenged
businesses – very successful family delivering on this front. Mentorship women to take charge of their own
businesses. The fact that the companies resources have been developed to support career paths.
were profitable and have established women in the industry and a number While Angela Mondou was once
a respectful work culture is, in my of fleets are piloting the materials. saluted as a lieutenant, I salute all
opinion, no coincidence. Come fall, material will be available as the panelists. Sharing their stories,
free downloads off our website. expertise, advice, and strong sense
MENTORSHIP that the industry can do more to
In 2014, Trucking HR Canada conducted INSPIRATION attract more women was inspiring.
an industry-wide survey and one of the I was inspired all day long, and it started They were all professional, proud,
results that came through loudly and with 95-year-old Hazel McCallion, who and demonstrated true leadership.
clearly was: Women value mentoring. stood on the stage for just over 30 And this needs to continue. The
(I have to ask, “Doesn’t everyone?”) minutes speaking candidly about her conversation must go on, more
The same fondness for mentoring life. From a woman that succeeded in women need to share their stories,
was evident at the Women With Drive business and politics at a time when and women need to step up as
event. It started with Hurricane Hazel women weren’t really supposed to, the mentors. The trucking industry has
McCallion talking about the importance lessons were plentiful. to ensure it has the skilled workforce
of women helping other women. Ditto Angela Mondou, a former Air it needs now and into the future, and
Added Meyers Transport’s Jacquie Force Captain and now the President that will only happen if it includes
Meyers: “I’ve worked hard on surrounding of Canada Company – a national women as well as men. pMC
Click HERE to return to Contents June 2016 PMC • 21The BEST things
about being a trucker
Charles White, RoadPro Family of Brands
(The following is based on the results of a survey done by RoadPro Family of Brands.)
Most jobs come with a salary Long-haul trucking is unlike any other job in the world and it
comes with its own set of perks. We surveyed truckers what they
and benefits, like so many weeks like about life on the go and their answers were loud and clear.
of vacation, health insurance, Here’s what they told us are the highlights of life on the road:
holidays and other perks. FREEDOM — Far and away the most popular answer to our survey.
But are truckers really free? It depends on their jobs, of
That’s how we judge jobs, by what they give us in exchange for course, but most drivers have deadlines to meet, rules to
our time and labor. But, sometimes, it’s the intangibles, the follow and bosses to satisfy, same as office workers.
experiences that can’t be found elsewhere, that really make the But office workers can’t steer their cubicles out of the
job. That’s the case with trucking. building and out on the highway to be alone with their
thoughts, the way truckers can. And, yes, truckers are on the
clock, but they’re not lashed to it the way 9-to-5ers are.
And, for truckers, sometimes it’s not what they’re free
to do, but the oppressive things they’re free of that matter
most, things like office dress codes, three-hour PowerPoint
presentations and staring at a computer all day.
VIEWS — There are people who save up two weeks of vacation
a year just to drive through the Rockies or across the Prairies,
something truckers get paid to do. It’s a big, beautiful country
and truckers get to see more of it than most — even if the view
is through a windshield.
SUNSETS — You don’t have to be in a scenic part of the
country to enjoy a beautiful sunset. Even truckers headed east
at the end of the day can check it in their mirrors.
ADVENTURE — An exciting day in the office is when someone
brings in doughnuts or the copier breaks. Compared to that sort
of routine, truckers lead thrilling lives, whether it’s steering a
rig through an alley in Toronto or rolling down a 6% grade.
Full-Maintenance Leases SOLITUDE — There is no one in the cubicle next to you
Used Trucks (Lease Returns) wanting to share cat videos; no one trying to sell you popcorn
Rentals to send their kids to band camp; no one humming along to the
Retail Maintenance & Contract Maintenance Muzak (there’s no Muzak, for that matter) – just a driver and
CVIP Licensed Facility the road.
The survey elicited a few other responses, as well, including
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climbing behind the wheel. pMC
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Click HERE to return to Contents June 2016 PMC • 23IT’S TIME TO GET
YOUR TRUCKS
ROADWORTHY
Annual International RoadCheck is just around the corner
- Terry Ross, Managing Editor
T
he Commercial Vehicle Safety Alliance’s 29th annual inspections go smoothly. Prior to
International RoadCheck will take place June 7 to 9, 2016. her seminar presentation, Officer
During this 72-hour period approximately 10,000 Wirachowsky was gracious enough
CVSA-certified inspectors will randomly be checking out to sit down to an interview with
commercial vehicles and their drivers throughout North America. PMC magazine.
It is by far the largest targeted enforcement program for
commercial vehicles in the world, with on average, 17 trucks Q – How long have you been
or buses inspected every minute in Canada, the US and Mexico. involved in International
Inspectors primarily focus on the North American Standard RoadCheck?
Level I Inspection, a 37-step check-up inspection that includes A – I’ve been involved from the
a random survey of both vehicle and driver. On the vehicles, time I joined the department
inspectors look at the braking system, couplings, exhaust Ministry in 1990. Officer Wirachowsky
system, frame, fuel system, lights, safe loading, steering,
driveline, suspension, tires, van/trailer bodies, wheels/rims, Q – Over that time, have you seen the attitude
windshield wipers and, on buses, emergency exits. of the industry change towards the inspections?
Drivers must produce documentation such as license, A – Yes, the International RoadCheck – now in its 29th year – isn’t
endorsements, and hours of service information. They are also a novelty any longer. It is accepted as an annual event. In recent
checked to ensure they are using seatbelts and are free from the years especially, increased publicity and promotion has enhanced
influence of alcohol and drugs. its status. Fleets and drivers are much more in tune with what
The International RoadCheck is an opportunity for the RoadCheck is all about and fleet managers and government use it
industry to educate its fleet employees, drivers and the general as a new way to get valuable benchmarking information.
public on the importance of safe commercial vehicle operations
and the inspection program itself. Q – What are the major infractions
Last year, across North America, 69,472 trucks and buses were you find in the annual inspections?
inspected during International RoadCheck. Of these, 44,989 were A – Brakes are always a concern, not to the magnitude of
North American Standard Level I Inspections and led to 1,623 previous years, but still one of the higher violations found.
(3.6%) of drivers and 9,732 (21.6%) of vehicles being deemed to Then, also at the top of the list, there are lighting infractions,
be OOS or ‘out-of-service’ (which costs fleet owners, on average, cargo securement problems and logbook violations.
$861 per OOS vehicle – plus fines and repairs). These were the
lowest rates since CVSA began compiling data in 1991. Since its Q – Do you think the use of ELDs (Electronic Logging Devices)
inception in 1988, International RoadCheck has conducted over will solve the logbook problem?
1.4 million roadside inspections. It is estimated these inspections A – Absolutely! It should reduce a lot of the maintenance issues
have saved 318 lives and prevented 5,840 injuries. (human error) around logbooks. ELDs will keep the log up to
Kerri Wirachowsky is Head of the Enforcement Program the last duty status, and will be programmed to contain all the
Evaluation at Canada’s Department Ministry of Transportation. necessary form and manner items that are missing from many
On March 29 in Milton, Ontario, Officer Wirachowsky presented logbooks. I believe, once implemented, it’s been proven in the
an On-the-Road Seminar to PMTC members on the International US that ELDs make operations safer and easier for the drivers,
RoadCheck, what to expect and how to be prepared so that their the fleets and, ultimately, the general motoring public.
24 • PMC June 2016 Click HERE to return to ContentsQ – Do you have any tips for fleet managers
to improve their International RoadCheck experience?
A – Ensure that all the paperwork for the truck is in good order.
Compile it all together including the applicable schedule for trip
inspection in a binder for the drivers and educate them on what
all the documentation is and where to find it. While inspections
are random, go with the mindset of assuming each and every
one of your vehicles will be inspected. Make it easy on both the
driver and the officer to obtain all the information easily.
Q – What about a tip for drivers?
A – For drivers, I have similar advice: organize your paperwork.
Have everything (license, registration, logbook, etc.) together
and ready to present when requested. I’ve seen many drivers
with paperwork scattered around the cab. It makes it difficult
to produce and slows down the inspection process considerably.
You pride yourselves on being professionals – and you should.
This is a chance to show that professionalism.
Q – Do any incidents from your RoadCheck experience
stand out in your memory?
A – One driver I met a few years ago was quite familiar with
RoadCheck and had no issues with me inspecting his truck, stating
“Go right ahead, I know it is RoadCheck. I’m prepared. You won’t
find anything wrong.” Sure enough, as soon as I inspected the
set of tires on the trailer, I saw a tire that was completely devoid
of rubber – worn down to nothing but cord. I asked the driver
to come out of the vehicle and had him have a look between the
duals. When I pointed the situation out to the driver, told him he
would have to repair it on site and a $400 fine would accompany
the repair bill, he admitted his pre-trip inspection had been
cursory at best. I explained to him that he is the first line of
defence and unless he does his job in finding issues and reporting
them to his operator, the defects cannot be repaired in a timely
fashion. He admittedly saw the error of his ways and I believe we
won over a convert with that incident. From that point on, I’m
sure he was more diligent with his pre-trip inspections.
Q – Do you have any final thoughts
on the annual International RoadCheck?
A – While the OOS numbers have been decreasing in recent years,
we are still striving for a zero percent out of service rate. Having LOOKING FOR GREAT
said that, I like International RoadCheck because it’s an opportunity TRAINING PROVIDERS?
for me to educate drivers. In many cases, you will see a large
Call a TTSAO member anywhere
number of vehicles during inspection throughout RoadCheck with
throughout Ontario.
new parts and repairs on them because they knew that RoadCheck
was around the corner. This too, is an indicator that industry knows Private carriers should be members of the TTSAO.
how to comply and goes the extra mile when they think that To learn more about the TTSAO Carrier Group
an inspection is imminent. In my opinion, this is also a great and other benefits for members,
side-effect of RoadCheck. At the end of the day, we are all striving call 866-475-9436 or visit us online at
for compliance; so however we get there is a positive achievement.
The best-case scenario is not to catch people doing something www.TTSAO.com
wrong, but to prevent them from doing something wrong! pMC
Click HERE to return to Contents June 2016 PMC • 25You can also read
