POINT - THEN & NOW The History of HPN (p.4) - High Point Networks
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Get to the
POINT
2019 | MAGAZINE
2020 MAGAZINE
THEN & NOW
The History of HPN (p.4)
GIVING BACK
HPN Team In The Community (p.40)
PICTURED: Nate Bush, Systems Engineer, West Fargo, ND
CONTENTS Q&A
PROJECT SPOTLIGHTS
04 THE HISTORY OF HPN WITH HPN CUSTOMERS
A look back at how it all began.
P.10 - CAPITAL Services
P.14 - Cody Regional Health
HPN PILLARS OF BUSINESS
08 Infrastructure, Unified Communications,
Data Center, Security, Services.
P.18 - Sheyenne Tooling & Mfg.
P.22 - Widefield School Dist. #3
P.26 - Lutheran Social
Services of SD
MANAGED SERVICES
28 Unique Managed Service Solutions monitored by
the HPN Network Operations Center.
P.30 - Shooting Star Casino
P.34 - Titan Machinery
PROJECT MANAGEMENT
ON THE MAP CONTACT
32 Elevating your project experience with a team of
professional project managers. QA &
WITH HPN TEAM MEMBERS
West Fargo Detroit Lakes HELP DESK
36 EXPERIENCING HPN
Raising standards through events and trainings. P.11 - Chris Backer
701.282.6459
728 E. Beaton Dr.
Suite 200
218.844.8787
910 Lincoln Ave. #6
Detroit Lakes, MN 56501
P.15 - Jose Rojas 701.293.8300 or 605.789.5678
West Fargo, ND 58078
P.19 - Doug Koole Twin Cities
38 HPN CULTURE Bismarck 952.715.3490
Easy to live. Hard to describe. P.23 - Andrew Stewart 701.223.4809 7100 Northland Circle N.
4204 Boulder Ridge Rd. Suite 304 helpdesk@highpointnetworks.com
P.27 - Scott Schneider Suite 200 Minneapolis, MN 55428
Bismarck, ND 58503
P.31 - Serena Hagel Denver
IN THE COMMUNITY
40 Sioux Falls 970.541.7887 SALES
Paying it forward through volunteering, donations, P.35 - Chelsea Mattson
605.789.5700 2919 West 17th Ave.
and the HPN internship program. 2300 E. 54th St. N. Suite 201
P.37 - Nicole Enkers
Suite 3 Longmont, CO 80503
sales@highpointnetworks.com
P.41 - Chris Heinen Sioux Falls, SD 57104
HPN ON THE MAP Pueblo
42 Learn more about each of our locations found
throughout ND, SD, MN, MT, and CO.
P.44 - Allen Krueger
P.48 - Dean Putnam
Brookings
605.697.3060
422 4th St.
719.545.7505
3902 Sandalwood Ln.
Pueblo, CO 81005 ACCOUNTING
Brookings, SD 57006
P.52 - Shane Kullman
VALUED VENDOR PARTNERS Billings
62 Maintaining the highest level of partnerships with
vendors to provide the best service for our customers.
P.56 - Jared O'Tremba
P.60 - Dave Finegold
406.281.7943
145 Regal St.
Suite 8
accounting@highpointnetworks.com
Billings, MT 59101
2 3
Growing to Better Serve Our Customers.
THEN: HPN Headquarters 2009 | NOW: HPN Headquarters 2019
4
TEAM MEMBERS
IN 2003.
135+
TEAM MEMBERS
IN 2019.
THEN: 2005 HPN Logo | NOW: 2020 HPN Logo and Tagline
Tom rushed to his computer to see if the URL was good, but any time they found free time in the day,
taken, and it wasn’t. That is how High Point Networks you could catch them playing the PC game Medal
was born. of Honor against each other. Today, we know that
THE HISTORY OF Right away, Tom
Justin secretly would get all of the cheat codes to
the game, which is how he could blow Tom and Dan
and Justin were off up from behind a wall. At the time, they just thought
HIGH POINT NETWORKS and running, and
they quickly realized
Justin was very skilled at his craft. Justin has since
apologized to Tom and Dan.
they needed a team
to make everything As the business continued to grow, the need for
happen. They hired additional team members became necessary. Jason
HOW IT ALL BEGAN Ron, their first-ever Herner was hired to start the Bismarck, ND office,
High Point Networks was founded on November
President & CEO Tom McDougall engineer, as well as while James Jerger and Ken Farnham joined the West
vision. Tom, always thinking big, promised his father at the original HPN office - 2004
Pam, a family friend, Fargo, ND office.
1, 2003, by Tom McDougall and Justin Fetsch. he would pay him back in one year.
Both knew their way around technology and for the financial side In 2006-2007,
had been working for a company called Applied of the business. The first High Point Networks office business boomed
As the purchase was a 600 square foot space that operated on a server when cellular
Communications of Minnesota, running the Fargo, of Applied
ND branch. As the owner of that company began to named “Moose Head.” Honoring his commitment, Tom phone service
Communications was able to repay his father for the startup loan before started converting
consider retirement, both Tom and Justin agreed that went into full
it would be a fantastic business opportunity to take the end of the first year. from analog to
swing, Tom and digital via packet-
things over and make it their own. They took a leap his wife, Chris,
of faith and began writing their own story; the story of By July 6, 2004, based transport.
inevitably were it was time to A higher level of VP of Sales Justin Festch at the
High Point Networks. anxious about original HPN office - 2004
bring on another engineering was
the years of hard engineer, Dan required, which
Tom had good business acumen and created a work ahead of President & CEO Tom McDougall
business plan to purchase the company and kick off
with his wife Chris - 2008 Roerick, who is is when Scott Schneider and Michael Rerick came
them. Tom said still with the team aboard. It is an absolute delight to have all of these
operations, but he realized there was one problem that one night,
– he didn’t have the money. He called his father, a today. Tom, Justin, team members still a part of the company to this day.
as they were getting ready for bed, he turned to Chris and Dan look back
farmer in northern North Dakota, and explained his and said, “You know, a lot of people may consider
vision. Days later, Tom’s father went to the bank to get on the early days In 2009, space became an issue for the growing
this to be a low point in their life, but I think this could VP of Sales Justin Festch with HPN’s
second engineer Dan Roerick - 2008 fondly. They say team, which forced a move to a larger office across
a business loan, putting his full trust in Tom and his really lead to a high point.” Immediately, it hit them. that business was the street. On January 1, 2010, High Point Networks
4 5
HISTORY OF HPN
acquired Plains Technology, adding even more talent WHERE WE ARE TODAY principles. We will take the time to understand our
to the group. Tom and Justin found themselves Today, High Point Networks remains a leader in the customers’ goals and match them with solutions “I promise you will always want HPN on your
renting the space back from their old building in order information technology industry providing solutions that give them a foundation for success. team, not only for the products we sell, but
to make room for new team members, making High to both the SMB and enterprise-level markets across primarily for the experience we provide.”
Point Networks a small campus for a few years. 48 states. In short, we help people buy and use We believe that HPN’s principles are directly - Tom McDougall, President & CEO
technology. linked to why we have quickly become one of the
By 2012, it was region’s premier providers of information technology
time to look for solutions.
land. Tom and Our corporate headquarters is in West Fargo, North
Justin eventually “Over the past 16 years, our company has RELATIONSHIPS Dakota. Over the last 17 years, we have opened
purchased the lot not only become a leading provider for At High Point Networks, we strive to understand eight additional office locations to better serve our
off of I-94 in West technology solutions, but we have also built every customer’s requirement from a technology and customers. You can find us in:
Fargo, and along a family of people who genuinely care about
business perspective. Once we completely understand ▪ Bismarck, North Dakota
with two other each other and the organizations they serve.”
- Justin Festch, VP of Sales
a company’s business and technology drivers will we ▪ Sioux Falls, South Dakota
Groundbreaking at the new HPN team members, begin the process of choosing service professionals. ▪ Brookings, South Dakota
Headquarters site - 2012. built the 26,000 ▪ Detroit Lakes, Minnesota
square foot building SECURITY ▪ Twin Cities, Minnesota
where High Point We understand that technology is not perfect and We honor our commitments and do what we say. We ▪ Billings, Montana
Networks Headquarters is today. When the move took at some point, each company will face a challenge. promise that you’ll only be presented with qualified ▪ Denver, Colorado
place, there were 30 team members, and they had The question is, who do you want by your side when and certified professionals that align with your ▪ Pueblo, Colorado
to guarantee 12 more within three years to meet the this happens? Rest assured, we will be there when requirements and corporate culture.
city’s financing requirements. This was accomplished you need us. At High Point Networks, we promise These offices were not picked by throwing a dart
in the first year. Things continued to soar, which added to provide the highest level of customer satisfaction TEAMWORK on the map. They were chosen because each had
to the strong foundation that Tom and Justin had built consistently. We honor our commitments and do the right combination of people and references.
As seasoned veterans of the IT industry, our team is
over those nine years. One very large leap of faith in what we say we are going to do. Although HPN When you partner with High Point Networks, you will
committed to working as an extension of your team to
2003 turned High Point Networks into the company it has significantly grown over the years, one thing quickly realize that our people truly care about your
build technology solutions required by your business.
is today. has remained the same since the beginning – our organization. They will take time to understand your
Our commitment to you is to engage early and often to
ensure your business roadblocks and challenges are technology goals and will work with you to make
resolved with the best technology solutions. those goals a reality.
Growing to Better Serve Our Customers.
THEN: HPN Data Center 2011 | NOW: HPN Data Center 2019 THEN: First HPN Conference Room | NOW: Headquarters Conference Room
15 600
ACTIVE CLIENTS SQ. FT. HEADQUARTER
IN 2003. OFFICE SPACE IN 2003.
1,920+ 25,000
ACTIVE CLIENTS SQ. FT. HEADQUARTER
IN 2019. OFFICE SPACE IN 2019.
THEN: Holiday Party 2008 | NOW: Holiday Party 2018 THEN: HiPoCON 2009 | NOW: HiPoCON 2017
6 7
1,064
HOURS OF
PRE-SALES
ENGAGEMENT
INFRASTRUCTURE
10,000+
HOURS SPENT
Your Networks is a Key Business Asset. SUPPORTING
CUSTOMERS
N
etwork infrastructure was transactions and interactions. endpoint device and authorizes
the first pillar of business Having a partner who network access based on need.
when HPN started and understands these trends and You can’t protect what you 100+
remains a critical piece of the IT future requirements is key to can’t see. Identifying who and INFRASTRUCTURE
infrastructure. In today’s digital your success. “It is an exciting what connects to your network PROJECTS
IN 2019
age, an organization’s agility and time to be a network-focused is the first step in securing
productivity depend on more engineer. Technologies that your business. Automated
than just hardworking employees were once the realm of large wired and wireless policies
and excellent equipment. organizations are becoming ensure that only authorized and
Running a smooth operation more mainstream. Things like authenticated users and devices
within your company requires a SD-WAN and fabric networking can connect to your network.
well-designed and secure AREAS OF EXPERTISE
network. Protecting and Making sure your
cultivating a healthy “We will never sell 13 things to a customer if 5 will network is resilient and
network infrastructure do. If we can fix something without even selling a secure is an important
can be a tall task and is product, that’s still a win. We are a company that endeavor. We work as LAN (Switching & Routing)
often overlooked. solves challenges, not a company that sells parts.” an extension of your
- Tyler McCloud, Senior Network Engineer
WAN (P2P, MPLS, Ethernet,
team to ensure your Wireless P2P, Optimization and
Network teams are company is prepared
Acceleration, SD-WAN)
shifting focus on with the right tools
Wireless (WLAN or Transport,
increasing availability and are more accessible than ever and solutions that will keep
Guest Portal, BYOD, Onboarding)
providing a network that is agile before,” said Service Manager, your network running smoothly
Load Balancing (Internet/WAN)
and scalable. It’s no longer Randy Cinco. for years to come. Whether
about hardware or software, you’re building from the ground Management & Monitoring
but more about delivering With the increase of mobile up, adding security protocol, Network Access Control
services that accomplish devices and the Internet of or upgrading your existing Firewalls
business needs. To provide Things (IoT), the need for infrastructure, High Point VPNs
a highly digital experience Network Visibility and Control Networks has the experience Remote Access
for customers, your network is more important than ever. and the track record to partner Email Security
infrastructure must enable fast Network Access Control with you on any project from Antivirus and Next Gen Antivirus
and flexible “anytime, anywhere” validates a computer or beginning to end.
8 9
INFRASTRUCTURE
TEAM Q: What do you love about
QA
serving our customers?
& A: I enjoy meeting new
WITH
customers and seeing how
CHRIS BACKER different industries utilize
technology for their everyday
Q: What is an example of how jobs.
HPN has gone “the extra ROLE AT HPN
Network Engineer
mile” to serve you during this Q: What is your favorite part
project? OFFICE LOCATION about working for High Point
Sioux Falls, SD
Networks?
A: We had a unique timeline on YEARS OF INDUSTRY
the firewall project due to the
13 EXPERIENCE A: The culture and my co-
13+ Years
expiring license of the existing workers. It’s amazing to see
HOMETOWN
hardware. Ryan Fonder was Sioux Falls, SD everyone’s skillset in action and
able to work out a deal with I always know someone will be
the vendor to ensure we were there to assist if I need help.
PROJECT SPOTLIGHT covered for our subscriptions
and licensing to guarantee we Q: What is your favorite part
Infrastructure: CAPITAL Services were able to plan and implement about working within the
correctly. Ryan also facilitated infrastructure pillar at HPN?
one day replacements after A: Nothing is the same every day.
INTERVIEWEE ROLE AT CAPITAL SERVICES INTERVIEWEE ROLE AT CAPITAL SERVICES a mix up during the switch You encounter unique problems
Kelsi Rentschler Senior System Administrator Andrew Hoffmann System Administrator III
redundancy project, preventing a and must come up with ways to
COMPANY LOCATION PROJECT NAME delay in the implementation. troubleshoot those problems.
Sioux Falls, SD Palo Alto
Q: What have been the greatest
Q: What is a technology that
benefits of working with HPN you think companies should
Q: Tell us about CAPITAL's and external firewalls, become more resilient. The as your trusted IT partner? consider?
relationship with High Point implementing a new high solution provides us the A: High Point always has resources A: BaaS – Backup as a Service,
Networks. availability pair at the edge. hardware performance to
to help whether the need is especially with a small IT staff.
We have also utilized High turn on all features, such as
A: If we are looking for vetting potential solutions, or This way they can do their
Point Networks for various SSL decryption, no matter
recommendations, HPN is we are unable to solve an issue everyday jobs and let us
other projects, such as where the traffic is in our
our go-to. We also value and need another set of eyes. handle the backup of their
networking and specialized network.
their expertise in integrations, We trust them to vet solutions critical data.
solutions.
security, and infrastructure. efficiently, have our best interests
Q: How did having a project
With HPN’s combined in mind, and take the research Q: What is something most
Q: What challenge(s) did manager specifically
experience, we can trust every load off of our staff. We also people do not know about
the solution that was assigned to your company
request we bring to them is met value their ability to bring the you?
implemented solve for help streamline your
timely, efficiently, and securely; best-of-breed solutions in front
CAPITAL Services? project? A: I like to quote
never having to ask twice. of us to present
A: High Point is always there current technology movies and tv and
A: CAPITAL is always looking
Q: Describe the project your to follow through from and understand BACKER INSPIRATION enjoy golfing in the
to eliminate single points
company implemented with the beginning to end to how they could warmer months.
of failure, and by replacing “You must expect great things of yourself before you can do
High Point Networks. make sure the project is provide value to our them” - Michael Jordan
the external firewalls with
A: We replaced our internal the HA pairs, we have successful. business.
10 11
845+
CUSTOMERS
SUPPORTED BY
HPN UC TEAM
UNIFIED
COMMUNICATIONS
156,325+
ENDPOINTS
SUPPORTED BY
HPN UC TEAM
Keeping You Always Connected.
575+
TRAINING HOURS
U
TO CUSTOMERS BY
nified Communications attracting customers. They want UC deployment. FULLY CERTIFIED
is the ability to connect their journey to feel personal SERVICE ENGINEER
anyone, anywhere, at and the omnichannel experience Whether users are on the road,
any time. High Point Networks provides just that. in an office, or work from home,
can take your company’s simple today’s UC enhancements, can
phone system beyond its basic Each UC project starts with an provide technologies that allow
function. With a combination in-depth discovery process, which them to seamlessly connect
of communication tools in one allows us to understand each real-time. From picking up the AREAS OF EXPERTISE
simple interface, your organization part of your business and how it telephone receiver to logging in to
can improve productivity, reduce will utilize the system. Our design a video conference, our team will
costs, and significantly be there to find a solution
increase customer service that fits your business. Premise Base and Hosted Cloud
both internally and Phone UC Solutions
externally. Our attention to “I have the privilege of helping customers evolve “You can buy a phone
and grow by leveraging new UC technologies. Contact Center Solutions with
detail allows us to provide system from anyone, Omnichannel Interaction
Nothing is more rewarding than watching that
a seamless UC experience technology significantly enhance their organization” but the experience you
from start to finish. get when working with Mobile Applications
- Dean Putnam, Regional Sales Manager
our experts is what Application Collaborations (Mass
Since your business separates us from the Notification, Performance Analytics)
lives and dies by its competition,” says Clyde
UC Design and Disaster
customers, you need to provide team then works closely with Pickett, Manager of Voice Recovery Planning
an omnichannel experience the installation team to ensure a Services. Our UC engineers
that allows customers to move streamlined deployment. Following Implementation, Support, and
invest many hours of training and Maintenance (Upgrade/Migration)
seamlessly between phone, email, installation, our certified trainers continuing education to keep
SMS, webchat, social media, and will ensure users are comfortable updated on evolving trends and End User and Admin Level Training
in-person communication. Giving with the system before the project requirements. From installation, Data Backup/Recovery Solutions
them the flexibility to engage with is considered complete. Proper to programming, support, and
Disaster Recovery Planning
your business on their preferred design, installation, and training training, our team will be there
media is crucial to retaining and are the backbone to a successful every step of the way.
12 13
UNIFIED COMMUNICATIONS
Q: What do you love about
to the point of needing to be TEAM serving our customers?
QA
upgraded or refreshed, so
we determined that it was
time for a full replacement.
& A: I love having the ability to help
resolve problems that affect the
The manageability of the WITH everyday work performance of
Mitel phone system is so JOSE ROJAS users. This inspires me to always
much easier. There are many be ready to help and minimize the
level of frustration a customer might
additional things that the
ROLE AT HPN be having with a product.
Mitel system can do that Sr. Telephony Engineer
come with the system at no
OFFICE LOCATION Q: What is your favorite part
additional cost. Pueblo, CO about working for HPN?
YEARS OF INDUSTRY A: The fact that everyone is held
Q: How did having a project 19 EXPERIENCE
manager specifically 19+ Years accountable for their actions. I love
assigned to your company HOMETOWN the way we help each other and
help streamline your
Chihuahua, Mexico you can see there isn't any jealousy
project? about giving away our work
secrets.
A: We do not have the luxury of
having someone on staff to Q: What is a technology that you
do project management so, think companies should consider?
having someone with that A: I believe most customers
ability helped us make sure
PROJECT SPOTLIGHT
pay little or no attention to how
we were keeping everything relevant network security is to their
on track. business. They take for granted
Unified Communications: Cody Regional Health that just because they have a
Q: What is an example of firewall box and antivirus software
how High Point Networks they are protected. Investing and
INTERVIEWEE ROLE AT CODY REGIONAL HEALTH
has gone “the extra mile” learning more about security should
Brenda Miller System Administrator to serve you during this be a must for every company.
project?
COMPANY LOCATION PROJECT NAME
Cody, WY Phone System Upgrade Q: What is something most
A: It was great to be able to people do not know about you?
talk with our engineer at
any time during the project A: I love sharing my story
Q: Tell us about Cody Regional Q: Describe the project your things going on at the same to make sure that we of how God has helped me
Health’s relationship with company implemented with throughout my life. I don’t
time. For instance, we also were doing everything that
High Point Networks. necessarily bring it up all
High Point Networks. updated our overhead paging needed to be done in a
the time but I let my actions
system and the phone timely manner.
A: We have been working with A: The most recent project reflect my love for God. I coach
system reports. So, we just
High Point Networks for that we implemented with baseball and enjoy teaching kids
rolled everything into one Q: What have been the
many years now and each High Point was upgrading the fundamentals of the game. I
inclusive project. greatest benefits of working am a cowboy by trade and love
project we do with them our phone system from a
with HPN as your trusted IT horses. The best
keeps us coming back. Cisco phone system to Mitel. Q: What challenge(s) did partner? time of the year is
It is also beneficial for us There was a lot of planning
the solution that was going horseback
that our account manager that went into this project I never feel like we
implemented solve for Cody ROJAS INSPIRATION riding through
understands the needs of and they were with us every A: are left out in the cold
Regional Health? the mountains of
healthcare. step of the way. We also after a project has “Not all of us can do great things. But we can do small
had a couple of additional A: Our Cisco phone system was been completed. things with great love.” - Mother Theresa Mexico with my
dad.
14 15
GOLD
MICROSOFT
PARTNER
DATA CENTER
Maximizing Your Company’s Resources. 25,000+
OFFICE 365
CUSTOMER
LICENSES IN 2019
T
he data center is where premise, cloud, collocation, hosting versus the cost of their current
your information and and edge computing to meet the infrastructure.”
applications live. It is at the needs of your company in the best
heart of your company’s network way possible. Undoubtedly, there are many
and encompasses a vast array of advances to consider when
solutions that High Point Networks Hyper-converged infrastructure preparing your data center for
80TB
OF CUSTOMER
engineers are proven experts has been the topic of many today and the future. Our team DATA SECURED
IN THE CLOUD
in. From hyperconvergence to customer conversations this year has extensive knowledge across
securing assets through physical and remains relevant as we shift all solutions that run in your data
and access control, there are into the future. Many organizations center. From hyper-converged
many things to consider when are leveraging this technology infrastructure, cloud computing,
architecting your office 365, to backup
Data Center for future replication and disaster
disruptive technologies. “High Point Networks invests in helping me recovery, we are ready to
achieve the highest level of certifications within help you evaluate and plan AREAS OF EXPERTISE
my area of expertise. This ensures that our
Just as the Internet of for what works in your IT
customers are receiving top-notch service
Things (IoT) have affected when they partner with us.” environment. “The Data
the network, their impact - Bart Krile, Senior Systems Engineer Center of the Future looks
Server and Desktop Virtualization
extends into the Data vastly different than the
Data Storage
Center as well. With ones we’ve built in the past. Hyperconvergence
over 34 billion IoT devices to be to simplify IT, increase efficiency, Our job is to help our customers Data Backup, Replication, and
connected to the Internet in 2020, enable seamless scalability, choose the solution that best fits Disaster Recovery
IoT exponentially increases the improve agility, and reduce costs. their unique requirements,” Koole Management & Monitoring
amount of information that must Senior Systems Engineer, Doug concluded. Whatever technical Office 365 Solutions
be processed, analyzed and acted Koole, said: “When considering this assistance you need, we have the Applications
upon. A hybrid IT strategy is key in technology, companies should start subject matter experts in place to
addressing these challenges, and with an ROI analysis, to compare help you decide what solutions are
the conversation must include on- the upfront cost of the HCI solution the best fit for your company.
16 17
DATA CENTER
Q: What do you love about
TEAM
QA
serving our customers?
& A: I enjoy the diversity of
customers we serve at High
WITH
Point Networks. Each customer
off without a hitch as he had DOUG KOOLE
all the milestones laid out and presents a unique challenge. I
assigned to different people. appreciate the opportunity to
He kept the stakeholders from provide a service that improves
ROLE AT HPN
both High Point and Sheyenne Sr. Systems Engineer their business.
Tooling on task.
OFFICE LOCATION
Sioux Falls, SD Q: What is your favorite part
Q: What is an example of how
High Point Networks has YEARS OF INDUSTRY about working for HPN?
24 EXPERIENCE
gone “the extra mile” to serve 24+ Years A: I enjoy the ability to work and
you during this project? HOMETOWN collaborate with other engineers
Chino, CA
from all Pillars. HPN has three
A: High Point’s help desk
is always just an email principles which sum it up: Safety
away if I have issues. Principle, Firehose Principle, and
PROJECT SPOTLIGHT Account Manager, Dustin
Leingang, and Inside Sales
the Refrigerator Friends Principle.
Data Center: Sheyenne Tooling & Manufacturing Representative, Jamie
Carpenter, are always an email
Q: What is your favorite part
about working within the data
or phone call away too when I
need quoting done. I’ve greatly center pillar at HPN?
INTERVIEWEE ROLE AT SHEYENNE TOOLING & MFG. enjoyed the trainings offered A: I enjoy always getting to
Brian Saxberg IT Manager by High Point. I just find work with new technologies and
High Point a very welcomed
COMPANY LOCATION PROJECT NAME
partner. implementing those solutions
Cooperstown, ND Microsoft Office 365 Migration & Mimecast Implementation
for our customers' needs that
Q: What have been the greatest serve each individualized
benefits of working with HPN situation.
Q: Tell us about Sheyenne Tooling better communication tools Microsoft Team’s application. as your trusted IT partner?
& Mfg.’s relationship with HPN. across the company. I had That has become a go-to Q: What is a technology
A: My relationship with High Point
been staying with our current application at Sheyenne A: The biggest benefit for myself
Office install because I did not has been the additional that you think companies
Networks came from a random Tooling & Mfg. SharePoint is
have any business reasons involved but mainly only as a access to knowledgeable should consider?
stop in by Dustin Leingang. I
forcing me to upgrade. Our Teams repository at this time. staff. Being the only IT
have been at Sheyenne Tooling A: MFA (Multi-Factor
email was POP3 and working Having the ability to use person at Sheyenne
for more than 15 years and Authentication)
for what we needed but Tooling, I wear a lot of hats
he had never stopped until O365 from anywhere with
the enhancements in O365 and have a wide range of
2018. After some nice visits, I the web-based office and
expanded our communication knowledge. I openly admit Q: What is something
purchased my first HPE server One Drive is also boosting
tools. Mimecast was added I don’t know everything and
from HPN last fall. That started productivity as people are most people do not know
to the project to allow for extra rely heavily on the knowledge
our journey. getting used to using the about you?
security in the email portion of
new tools. at High Point when
O365. A: I grew up
Q: Describe the project your I run into something
company implemented with Q: What challenge(s) did Q: How did having a project I feel is beyond my KOOLE INSPIRATION with two different
High Point Networks. the solution that was manager specifically level. High Point’s Bichon-Cocker
size and geographic “Those who hope in the Lord will renew their strength. They
A: The O365 Migration and implemented solve for assigned to your company will soar on wings like eagles; they will run and not grow Spaniels in CA,
Sheyenne Tooling & Mfg.? help streamline your project? location makes it nice
Mimecast implementation weary, they will walk and not be faint.” - Isaiah 40:31 and our family
was started as a request from for Sheyenne Tooling
also. now has one
our new president to upgrade A: O365 gave us updated Office A: Shane Bryn kept us on
our Office suite and bring in schedule. The project went named Cody.
applications and brought in
18 1971%
OF BREACHES
WERE FINANCIALLY
MOTIVATED
SECURITY
It is a Company Mindset.
32%
OF BREACHES
INVOLVED
PHISHING
P
rotecting your business from roadmap and assign the right weakest link in security. “Security is
today’s security threats is an resources to ensure consistent a team sport. Securing your team
ongoing process. Businesses support and communication members includes having a cyber
of all sizes and industries continue to throughout each phase of and physical security plan, prioritizing
be targeted. From phishing emails implementation. We’ll work hard your action steps, and executing
to data breaches and ransomware to help organizations build a the plan. Your plan needs to include
15%
attacks, there are many threats that robust security plan with clearly network security, consistent training OF BREACHES
can compromise your business. defined milestones to reduce risk, in cyber education, and empowering WERE MISUSE BY
AUTHORIZED USERS
Companies can no longer afford meet compliance obligations, and your team members to challenge
to ignore this aspect and to do so maximize resources. Sheley added, inconsistencies in the physical
could have detrimental impact to “Information security is a core world,” said Manager of Security
their business. Services, Lynn Soeth.
Organizations are struggling With all the attack vectors
“Security is important to us at High Point
to manage all aspects today, it's easy to overlook
Networks and we want to partner with you to
of security while finding improve your security posture.”
the physical security layer.
resources to oversee today’s - Lynn Soeth, Manager of Security Services Physical security can range AREAS OF EXPERTISE
applications. IT administrators from internal and external
are tasked with protecting threats or even acts of nature.
the company and keeping A company can significantly
users from unintentionally putting component of our DNA at High mitigate risk by implementing access Intrusion Detection and
their company at risk. Our goal Point Networks.” We understand control (badge readers, key fobs), Prevention Systems (IDS/IPS)
is to provide expertise, planning, that a company is truly never intrusion protection and detection
education, and overall support for 100% protected against all threats; (surveillance cameras, motion Video Security
our customers. “We walk alongside however, by developing a plan, your detectors), and elemental protection Vulnerability Assessments
you in your journey for continuous organization can strategize, budget, (fire suppression, alarms). Penetration Tests
information security improvement and prioritize actions.
Phishing and Vishing
with a team of information security In the end, we want our customers
and IT professionals who are always Many companies invest a generous to know that security is not a one- Building Security Plans
connected with you,” said Dean amount of money and resources into size-fits-all product and for good Social Engineering
Sheley, Senior Security Architect. securing technology, but very little reason. We can help you build the
Physical Security
into securing their team members. right strategy that is specific to your
We begin every engagement with This has resulted in people, not business.
a meeting to create a security technology, becoming a company’s
20 21SECURITY
Q: How did having a project Q: What do you love about serving
manager specifically our customers?
assigned to your company TEAM A: I love coming up with solutions
QA
help streamline your project? to problems. In security, issues are
A: The project managers
were assigned to Nunn
& often unforeseen. Thinking ahead
of potential threats helps minimize
damage in the future. I get a lot of
Construction during the WITH
joy out of seeing this come full circle
duration of the project, ANDREW STEWART
by returning to a customer's site and
and also worked with us to learning of issues being reduced or
provide insight on products dissolved. It really puts a meaning to
and an estimated budget. ROLE AT HPN the work I do.
Physical Security Engineer
I had several opportunities
Q: What is your favorite part about
to work closely with the OFFICE LOCATION working within the security pillar?
HPN project managers and Pueblo, CO
installation crews as the YEARS OF INDUSTRY
A: My favorite part about working in
EXPERIENCE the security pillar of HPN is having
project progressed. Having 6
6 Years a group of like-minded people to
a direct connection was a reach out to. For years I worked
HOMETOWN
great asset in getting the Pueblo, CO as the only security engineer and
project to completion on struggled through instances where
time. I couldn't bounce ideas off others.
Although being alone challenged
me to grow and adapt, I enjoy the
What is an example of how additional team members. Instead of
Q: HPN has gone “the extra a single-minded solution we are able
mile” to serve you during to branch outside the box and look
this project? at issues from all angles.
PROJECT SPOTLIGHT During the project, we had
A: times that specific items
Q: What is your favorite part about
working for High Point Networks?
Security: Widefield School District #3 needed to be problem A: My favorite part about working
solved, and your group at HPN is getting to use my
worked after hours or problem-solving skills. Whether it
whatever it took to resolve be engineering a system to meet a
INTERVIEWEE ROLE AT WIDEFIELD SCHOOL DISTRICT #3
Dennis Neal Chief Operations Officer the issues and complete the need or fixing a complex issue on
project. an existing system. I'm just glad
COMPANY LOCATION PROJECT NAME
I haven't gone bald yet from
Colorado Springs, CO Widefield PK-8 School Security pulling my hair out trying to get
Q: What have been the an issue fixed!
greatest benefits of
working with HPN as your Q: What is something most
Q: Tell us about Widefield Q: Describe the project your system, access control trusted IT partner? people do not know about you?
School District’s company implemented integrator, and sound A: As a school district, it A: In the summertime, I can
relationship with High Point with High Point Networks. systems. be found fishing or dredging for
was helpful to work with gold. I can't give exact locations
Networks. A: High Point was contracted individuals that are very
Q: What challenge(s) did of where my favorite spots are,
A: High Point Networks was as the main technology knowledgeable with the but as a hint, cell service is limited.
a subcontractor with Nunn integrator to complete the solution that was items they are working Two years ago, I caught a 40+ lbs.
Construction on the new various components of implemented solve for with. Pat Galvin and common carp that may have been
school build that the school this project. They assisted Widefield Schools? Andrew Stewart specifically a world record for the setup I was
using. However, I decided to put
district just finished. They in implementing and A: Working with HPN to moved the her back because she was too
also contracted directly with installing all wireless access implement the new project forward in pretty to take and get weighed. If
the school district to add points, structured cabling, additions to the school will a timely manner the storms are moving through,
some additional camera surveillance cameras, give the District long term and always STEWART INSPIRATION I'll be face down in the river
flexibility with the project. cabling for security solutions to many IT and worked to be sucking up gold with a custom
“Creativity is intelligence having fun.” 4" dredge I built. Although I'm
systems, intrusion system, security programs. solution-oriented
still in the red and haven't hit
intercom, and paging problem solvers. the motherload yet, if you hear I
abruptly left, you'll know why!
22 2389%
HPN NET
PROMOTER SCORE
vs. INDUSTRY
PROFESSIONAL
AVERAGE OF 24%
SERVICES
126,100+
HOURS AVAILABLE
FOR SCHEDULING
The Foundation of Our Solutions is Service. PER YEAR
E
fficiency, timeliness, and quality is complete and running to your of your team. They are prepared to
are just a few characteristics specifications. help answer questions, assist during
our customers use to describe challenges, and dedicate themselves
our engineering support. Customers Because it’s our mission to provide to always putting the customer first. 190+
AFTER HOURS
are not just a number in a queue; to the highest levels of service to our We are truly in this together. SUPPORT CALLS
us, they’re a real person with a name customers, High Point TAKEN IN 2019
and a goal or challenge they are trying Networks tracks a Net
to solve. We treat every situation as Promoter Score on all “I really appreciate how promptly things
if it was our own. Our engineers are tickets and projects. are handled and the friendliness from all
involved in every stage of the solution This score represents a High Point Networks employees. Those
from design and implementation, to customer's willingness two things are huge!! Thank you!!”
support. They add superior value and to recommend our - Adrienne Falor, Maguire Iron, Inc.
expertise to each project, presales products or services
9,745
and ticket that they are assigned. to others. Since the
implementation of our We understand when urgent issues
NPS score tracking, arise, having streamlined access to
we have maintained an experts is critical to your business. 2016
“Your staff are extremely knowledgeable index rating of 89%, Our dispatch center serves as a 15,569
and available at any time. You’ve helped
which falls in the World- single point of contact, triaging 2017
us out on several projects and HPN has ANNUAL
helped us achieve a successful outcome
Class Service category. customer issues, assessing impact,
The average IT industry and engaging the right engineer in the CLOSED
each time. Thanks!” 46,212 2019
- Alex Salvo, Via Mobility score is 24%, meaning most efficient manner to address any SERVICE
High Point Networks challenge. TICKETS
provides 65% better
service than others in the industry. Choose the option that works best 2018
It’s not in our nature to sell you some This is something our teams are for you – call, email, or log in to
gear and walk away. We want to extremely proud of. your customized customer portal.
support you long after your purchase No matter how you contact us, 30,281
because we value the relationship over By partnering with High Point you’ll get a human being who cares
a quick sale. We want to provide the Networks, you have access to about your organization. Available
best customer experience paired with over 70 of the regions most skilled, 24/7/365, our team is ready to find
the best IT solution. We guarantee knowledgeable, and friendly the right solution that best fits each
that we will not quit until the solution engineers who work as an extension company’s unique needs.
24 25PROFESSIONAL SERVICES
to be done, and then was
able to organize some of the
Q: What is your favorite part
resources needed to make TEAM about working for High Point
QA
the move as streamlined as
&
possible. Networks?
A: Quite simply, the people and
Q: What is an example of how WITH the culture. Knowing you are with
High Point Networks has SCOTT SCHNEIDER a company that truly puts the
gone “the extra mile” to serve customer first.
you during this project?
ROLE AT HPN Q: What is your favorite part
A: Due to the time frame that Network/Unified Comm.
was required, High Point was
Solutions Architect about working within the UC and
able to rearrange tasks that OFFICE LOCATION infrastructure pillars at HPN?
West Fargo, ND
engineers had pending to A: I cross two of our pillars of
YEARS OF INDUSTRY
accommodate our move and 38 EXPERIENCE service, both UC and Networking.
find staff to “be there” to help 38 Years The best part of the UC pillar is to
in any way needed. Everyone HOMETOWN design a solution that can make
Hinkley, MN
went above and beyond to life in the technology world easier
make this move happen. for the end-user. In the Networking
Thanks to Tiffany Clanton for pillar, it’s the ability to provide the
gathering the troops, Kevin customer with that network roadway
Kittams for masterminding that is both resilient and secure.
PROJECT SPOTLIGHT
“Pig Tails” (among other
things), and Shawn Mendel Q: What is a technology that you
and the others for their think companies should consider?
Professional Services: Lutheran Social Services of SD thoughts, suggestions, and
A: There are many new and
muscle work. There are
exciting technologies out there
many reasons to work with
to consider but in today’s world,
HPN, and this is another
INTERVIEWEE ROLE AT LUTHERAN SOCIAL SERVICES OF SD. I believe that companies need to
Keith Graber Director of IT sterling example that when
focus on making sure both data
help is needed, HPN can be
COMPANY LOCATION PROJECT NAME and assets are protected.
Sioux Falls, SD Data Center Move... When? NOW! counted on to be there!
Security needs to be
considered across all pillars
Q: What have been the
and facets of any company.
greatest benefits of
Q: Tell us about LSS’s building to another… with to avoid multi-day, statewide You may have the latest
working with HPN as
relationship with HPN. two days notice! Because of (LSS provides services new widget available, but
your trusted IT partner?
possible flooding threatening and has locations across if you are compromised,
A: LSS has been working with A: Confidence that HPN
the building where the data the state of SD) downtime. it’s still just a widget and
HPN since HPN came to Sioux wants the best for not a solution.
Falls and with most of the center was located, it was Instead, HPN had us fully
decided on a Wednesday to moved and back up and LSS. Confidence
Sioux Falls staff since 2006. that LSS can reach Q: What is something
HPN has become one of the move the data center on the running in less than 13 hours!
following Friday. out and HPN most people do not
first starting places for just Q: How did having a project will provide a know about you?
about any IT related project. Q: What challenge(s) did manager specifically workable solution SCHNEIDER INSPIRATION A: My skillset is my
the solution that was assigned to your company that assists with
Q: Describe the project your “Do unto others as you would have them do unto you. profession, and my
implemented solve for LSS? help streamline your our mission to
Do all you can, with all you have, wherever you are.” hobbies are fishing
company implemented with project? care for, support
A: By HPN helping us move and hunting, both
High Point Networks. and strengthen
our data center from the A: Tiffany Clanton helped plan of which I do not do
A: We engaged HPN to help individuals, families
current building where there the logistics of the move, enough of.
move our data center from one and communities in
was flooding, we were able verifying items and steps
South Dakota.
26 27140TB
PROTECTED FROM
DISASTER IN 2019
MANAGED SERVICES
Providing Peace of Mind in Every Solution.
13.6 MILLION
FWaaS THREATS
DETECTED,
M
BLOCKED,
anaged Services are designed When choosing the right provider, customers updated through detailed LOGGED AND
to save organizations valuable organizations should avoid searching Executive Summary Reports. These REPORTED IN 2019
time and money by ensuring for the cheapest option and focus on reports provide key information about
critical technology components are who will take care of their critical IT the services being provided, help make
running efficiently and securely. Many systems. Far too often costs are the future recommendations on IT related
businesses can benefit from leveraging primary driving force and it is assumed expenditures, give a glimpse at overall
Managed Service offerings because it all needed attributes will be included system health and identify any trends
allows them to have top-of-the-line IT in that price, which often leads to that could be harmful to the business.
services for a reasonable monthly fee. reduced service levels, experience,
Additionally, best practices suggest an reliability, SLA’s, and more. Transparency is key in developing and
IT strategy should include redundancy maintaining a long-term relationship
and avoid single points of failure. MANAGED SOLUTIONS with our customers. The unified goal 27,758
AVaaS PROTECTED
POWERED BY HPN NOC of our Managed Services team is to ENDPOINTS IN 2019
If a company depends on technology At High Point Networks, we have monitor, support, and maintain secure
to run its business, it can benefit from created managed service solutions business networks in a fast-changing
utilizing Managed Service offerings. that are reliable, use state-of-the- world of evolving security threats and
Services are customized based art tools, and most importantly, are network infrastructure demands. We
on each unique organization and managed by certified engineers with strive to provide our customers with
their needs. With growing security all the characteristics you’d want in the peace of mind that comes with
requirements and risks, businesses the people caring for the important world-class security and support at
can offload a portion of their IT an affordable monthly price with
operations in order to strengthen minimal upfront costs.
their security posture. Managed HIGH POINT NETWORKS MANAGED SERVICE SOLUTIONS
Service offerings can protect “Working in the NOC is unique in that we’re Our team utilizes all monitoring,
your company from disaster by proactively monitoring specific systems, so reporting, and management
our customers don’t have to. We are there to
providing backup and recovery take that burden off their shoulders.” tools to keep their thumb on
services for your hardware - Serena Hagel, NOC BDR Engineer the pulse of the critical network
and software. It is important devices of our managed service
FWaaS BaaS NaaS DCaaS
to choose a provider who customers. Firewall as a Service Backup as a Service Network as a Service Data Center as a Service
understands what you are trying
to protect before discussing costs. assets within your organization. At the end of the day, our NOC
They should also provide a thorough When building managed solutions, provides peace of mind, security, and
description of the services covered our Managed Services team first business continuity. Rest assured
under the contract.“We do not simply asks what our customers truly need when challenges surface, we have DRaaS AVaaS O365/GSuite BaaS
look at what others are doing and and then builds each solution in a your back. With over 70 of the region’s Disaster Recovery as a Service Antivirus as a Service O365/GSuite Backup as a Service
build on it. We listen to the needs of way, we can confidently deliver and most experienced engineers, we
our customers and invent our own stand behind. Our managed service have a strong line-up with an in-depth
managed solutions” said Managed solutions are designed to be a knowledge base to protect your
Services Manager, Brandon Conkins. hands-off experience, while keeping business.
28 29MANAGED SERVICES
Q: What is your favorite part
TEAM
QA
about working for High Point
& Networks?
A: High Point Networks has a
WITH
great culture. I love all the internal
SERENA HAGEL
easy, and the SaaS solution events, potlucks, and contests
is working well for us. we have. However, the best part
of High Point is the people. We
ROLE AT HPN
Q: What is an example of NOC BDR Engineer truly are one big team. No one is
how High Point Networks too big or too important to help
OFFICE LOCATION
has gone “the extra mile” West Fargo, ND out when needed.
to serve you during this
YEARS OF INDUSTRY
project? 7 EXPERIENCE Q: What do you love about
7 Years
A: We had multiple contacts serving our customers?
HOMETOWN
with the project manager, West Fargo, ND
A: I love being able to step in at
engineering specialist and
even our sales account a time of crisis, big or small, and
manager to make sure ease some of the stress of the
everything was working as situation. A successful recovery
we expected. We had some of something important to our
PROJECT SPOTLIGHT questions that the project
manager could not answer
customers is always rewarding.
Managed Services: Shooting Star Casino immediately, but she made
sure research was done, and
Q: What is a technology that
you think companies should
we had an answer before we consider?
continued the project.
INTERVIEWEE INTERVIEWEE A: Backups! There are so many
Vickie Thronson Keith Frohman
Q: What have been the companies out there that push
COMPANY LOCATION PROJECT NAME greatest benefits of working backups to the wayside,
Mahnomen, MN SaaS Protection and Backup
with HPN as your trusted IT thinking of it more as a “nice
partner? to have”. Unfortunately,
A: Our Account Manager we read headlines every
Q: Tell us about Shooting Star backup solution for our use, and options available. day about ransomware
knows us, and what systems
Casino’s relationship with Office 365 data. and software we use. He attacks and their potentially
High Point Networks. Q: How did having a project is helpful at pointing us in devastating consequences.
Q: What challenge(s) did manager specifically the right direction when we Today, backups of your
A: We have worked with High
Point for over 9 years. We the solution that was assigned to your company ask. When we must call the environment are crucial.
rely on them for information implemented solve for help streamline your Help Desk, everyone (from
about the latest technologies. Shooting Star Casino? project? the dispatcher to Q: What is
Since they sell many different A: Before the SaaS Protection A: We had numerous phone the technicians) are something most
products, we have choices in and Backup we did not have conversations with the knowledgeable and HAGEL INSPIRATION people do not know
our purchasing decisions. a reliable way to protect our project manager, so friendly. They take “All our dreams can come true, if we have the courage about you?
Office 365 data. We were she knew what we were the time to explain to pursue them.” – Walt Disney”
Q: Describe the project your looking at onsite storage expecting. She was able to what they are doing A: I really enjoy
company implemented with options vs. cloud solutions. answer our questions before and why. I feel like playing video games.
High Point Networks. With the help of our High implementation. Because of I’ve resolved my In my free time I write
Point Account Manager we the project and engineering issue and learned at reviews for a gaming
A: We implemented a cloud
compared costs, ease of specialists, the install was the same time. website!
30 31109
YEARS COMBINED
PROJECT
MANAGEMENT
EXPERIENCE
PROJECT MANAGEMENT
Providing Peace of Mind in Every Solution. HOURS
SPENT ON
PRE-SALES
ACTIVITIES
2019 6,024
G
reat project management customers the guarantee of a expectations and timelines for
creates a vision for successful implementation that is the project. The PM assigned to 2018 4,249
success and gets orchestrated by an experienced your project will be based on their
everyone on the same page project manager. unique skill set and are the experts 2017 3,514
of what’s needed to stay on in the pillar of business your
2016 1,014
track. It ensures the delivery Our project managers adapt plan is targeting. This ensures
of service will be on time, on their approach to the context consistent communication and
budget, and within an agreed and constraints of each project, oversight throughout the life of
upon scope of work. When knowing that “one size” doesn’t the project. “I love that we are
projects are managed properly, fit the vast variety of projects. helping our customers solve a
there’s a positive impact that Our PM team will review all notes problem by providing them with
resonates beyond the hardware created by your account manager a system or solution that betters
or software we are installing. “It’s to build your personal Project their environment. Each project PROJECTS
rewarding to see all the various Summary. This becomes a living is unique, and I enjoy working MANAGED BY HPN
teams come together as one and document that guides the project through those intricacies with our
work towards a common goal,” from start to finish. The Project customers and our engineers,”
said Project Manager, Chelsea Summary will be shared with you said Mattson.
Mattson. We want to give our and the High Point Networks
team; then a request for a kickoff
call will be made. “There is a lot
BENEFITS OF
A PROJECT IS of enjoyment that comes from WORKING WITH A
CREATED UNDER TWO putting together and executing PROJECT MANAGER
CIRCUMSTANCES a plan to ensure our customers’
▪ Strategic Alignment
1. If the proposed plan of expectations are exceeded,” said ▪ Clear & Focused
action will take 10+ hours. Jeremy Wyland, PM Manager. Objectives
▪ Sets Proper Expectations
2. If the proposed plan of
▪ Quality Control
action has several teams The kickoff call is designed to
▪ Manages Risk & Issues
involved that need to be introduce the HPN support ▪ Continuous Oversight
coordinated/monitored. team to the customer. It is a
time to discuss and agree upon
32 33PROJECT MANAGEMENT
ready to go, keeping us on Q: What do you love about serving
track with our timelines and TEAM our customers?
QA
ensuring that all resources were
where they needed to be. She
attended meetings with the & A: I love that we are helping our
customers solve a problem by
vendor and our teams in order WITH
providing them with a system
to maintain a consistent line of CHELSEA MATTSON or solution that improves their
communication. environment. Each project is unique,
and I enjoy working through those
Q: What is an example of how intricacies with our customers and
ROLE AT HPN
High Point Networks has went Project Manager our engineers.
“the extra mile” to serve you
during this project? OFFICE LOCATION Q: What is your favorite part about
West Fargo, ND
A: We had a major issue with an working for HPN?
YEARS OF INDUSTRY
ISP in Great Falls, MT that was 10 EXPERIENCE A: I really enjoy being a part of the
10 Years
preventing us from cutting over High Point Networks family, and I
to the new system. The HPN HOMETOWN use the word ‘family’ purposefully,
Lake Park, MN
team stayed until 12am getting because we truly have that ‘family’
old system re-installed as to feel. The people and environment
not interrupt business the next are great, and that’s something that
day. HPN staff went above and is very important to me.
beyond during implementations
as well, covering items that Q: What is a technology that you
were not on the project scope think companies should consider?
PROJECT SPOTLIGHT but that were crucial to the
success of the project. A: I may be biased because I
manage our camera projects, but I
Project Management: Titan Machinery Q: What have been the greatest feel that security, both physical and
benefits of working with HPN cyber, is something all companies
as your trusted IT partner? should be thinking more about. You
can never be too secure!
INTERVIEWEE ROLE AT TITAN MACHINERY COMPANY LOCATION PROJECT NAME A: One of the greatest benefits
Patrick Walker IT Project Manager West Fargo, ND UC & Network Hardware
in working with HPN is the
engineering team. They are Q: What’s your favorite part about
knowledgeable in a wide range working as a Project Manager?
Q: Tell us about Titan Machinery’s switch environment moving easy interface. The analytics of IT related solutions. I have A: I’m fortunate that in my role
relationship with HPN? them to the HPN NOC. that this system provides are yet to find something they as a Project Manager, I get to
going to be a game changer for cannot help me with. They work with many different teams –
A: Titan Machinery has been treat us like our business is
Q: What challenge(s) did us. It will allow our employees engineering, sales, accounting, etc.
working with HPN for over 13 their business. If there is an
the solution that was the ability to answer the It’s rewarding to see the various
years now. We began with item that comes up, they have
implemented solve for Titan phone anytime, anywhere. It teams come together as one
some small network projects a strong sense of urgency in
Machinery? also provides us with a solid working towards a common goal,
and the relationship has grown helping us resolve the issue no
Disaster Recovery strategy. If which usually in my case is a
from there. A: We had many choices when matter what time
one of our stores is closed or successful project.
considering an upgrade. The is down for some reason, we of the day or night
Q: Describe the project your
Cloud based solution we can easily shift calls to another it is. Their NOC MATTSON INSPIRATION
company implemented with Q: What is something
ultimately chose allows our location for coverage. team has been
High Point Networks. "Unity is strength. . . when there is teamwork and most people do not know
company the flexibility we very responsive
when network collaboration, wonderful things can be achieved." about you?
A: We moved from a traditional need as we move into the Q: How did having a project
issues arise, most - Mattie Stepanek
PBX Phone System to future. We have added many A: I started playing golf a few
manager specifically assigned
Cloud Based Unified new options that will not only often they have years ago and I absolutely
to your company help
Communications, eliminating increase operational efficiencies targeted and love it. There’s nothing
streamline your project?
physical hardware onsite in but improve how we service fixed the problem better than being out on the
78 office locations. We also our customers. There is one A: Chelsea was key in making before I ever get course, in the sun, with a
updated our firewalls and console to manage and an sure all of our equipment was into the office. cold beverage in hand.
34 35You can also read
