POWERING ENTERPRISE-WIDE TRANSFORMATION IN THE BUSINESS 4.0 ERA - THE IOT WAY
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8/29/2018 Tata Consultancy Services: Powering Enterprise-Wide Transformation in the Business 4.0 Era - The IoT Way
Home Services Insights
POWERING ENTERPRISE-WIDE
TRANSFORMATION IN THE
BUSINESS 4.0 ERA - THE IOT WAY
by Rajaravisankar Shanmugam, June 5 2018
https://info.tcs.com/bts-enterprise-wide-transformation-blog.html 1/10
8/29/2018 Tata Consultancy Services: Powering Enterprise-Wide Transformation in the Business 4.0 Era - The IoT Way
RELATED ARTICLES
Connected digital enterprise is not futuristic. It’s here and now. Today,
Internet of Things (IoT), is enabling enterprises adopt a closed loop Traits that Translate
approach across their entire value chain. With connected devices Technology into
proliferating and data availability becoming ubiquitous, information Transformational
flows seamlessly and in a unified manner across the product lifecycle. Business Innovations
Right from product design, manufacturing process design, shop floor Artificial Intelligence, Cloud,
production systems, to maintenance and services in the field, there is Internet of Things
a need for a common thread for communication and information flow.
This is called the Digital Thread. How Servitization Can
Dramatically Improve Your
Digital thread along with Digital Twin, form the building blocks of a Business
connected digital enterprise - the way forward for IoT led Business Internet of Things (IoT),
4.0 transformation. World over, we find, enterprises are investing in Servitization
digital thread and digital twin with successful outcomes. Gartner
predicts that, by 2020, at least 50 percent of manufacturers with How Cloud Simulations
annual revenues in excess of $5 billion will have at least one digital Can Help You Test New
twin initiative launched for either products or assets. Products and Processes
Alike
Re-imagine business models to realize exponential Artificial Intelligence,
value Automation, Cloud
https://info.tcs.com/bts-enterprise-wide-transformation-blog.html 2/108/29/2018 Tata Consultancy Services: Powering Enterprise-Wide Transformation in the Business 4.0 Era - The IoT Way
Today IoT is empowering enterprises to innovate with data, bringing Transitioning from
context sensitive, real time business capabilities for avant-garde Traditional to Agile
outcomes that can drive both operational and business Methods: Tweaking for
transformation. For example, predictive monitoring and preventive Success
maintenance can eliminate crippling downtime; worldwide real time Agile, Enterprise Agility
asset visibility can improve supply chain operations; enhanced
experience can delight customers. Servitization of products or new The Collision of
business models can bring in unconventional revenues. What’s more, Technology and
enterprises can take advantage of platforms that can easily develop, Opportunity
deploy, administer, and even monetize applications, together with Analytics, Artificial
microservices, for new business opportunities. Intelligence, Automation,
Technology, Transformation
Here are some specific examples of how a connected digital
enterprise delivers exponential value across various industries:
IoT enabled Industry 4.0 solutions can enable a productivity
improvement of ~26% for manufacturers
Product differentiator model: OEMs sell analytics insights and
predictive/performance services derived out of the digital twins of
their products as differentiators to their products. This helps them
gain more market share and customer delight.
https://info.tcs.com/bts-enterprise-wide-transformation-blog.html 3/108/29/2018 Tata Consultancy Services: Powering Enterprise-Wide Transformation in the Business 4.0 Era - The IoT Way
For commercial airlines, 1% efficiency improvement in fuel
management means $2B savings per year overall
Utility with a 10GW generating capacity has potential for $50M
savings
Improved on-shelf availability can boost sales in retail by 11%
Connected healthcare reduces a patient’s hospital stay by as
much as 50%
Seek foresights to embrace risk
Enterprises are transforming themselves by embracing risk to tackle
macro-economic and geo-political uncertainties, and thwart being
disrupted. Enterprises across industries are gaining insights into their
product performance, reliability, service lifecycle, to factor risks into
their business models and provide an enhanced value proposition to
their customer. If you are a utility provider, preventive/predictive
maintenance can improve response for outages and increase
reliability. If your enterprise is in to the insurance business, in tandem
with a tracking technology like RFID, predictive monitoring can
empower you to identify, monitor, and mitigate risks. You can reduce
costs as well as be flexible enough to gain superior customer
satisfaction. IoT enabled enterprises can also improve supply chain
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efficiencies and mitigate risk in manufacturing, and logistics and
transportation as well.
Choose a value chain ecosystem play for an efficient
enterprise
With IoT enabling a connected digital enterprise, we can get real time
product, process, and performance information across the value
chain. Enterprises are taking the digital route to break silos and
bridge the information gaps across various stake holders, to derive
insights based on data across the product lifecycle and make holistic
decisions. Connecting the products and systems, provides a
complete value chain view. Such a cohesive view for each persona in
an enterprise’s design, quality, and commissioning team can avoid
delays and rework, thereby driving large scale enterprise efficiency
and cost savings.
For example, an automotive OEM provides diagnostic devices to its
service dealers across the world. These diagnostic trouble codes
from disparate devices across the OEM’s gamut of automobile
platforms, are stored in a cloud repository. Persona based insights
are derived and send to various OEM teams. They then leverage
these insights to eliminate the trouble triggers in subsequent product
launches.
https://info.tcs.com/bts-enterprise-wide-transformation-blog.html 5/108/29/2018 Tata Consultancy Services: Powering Enterprise-Wide Transformation in the Business 4.0 Era - The IoT Way
Achieve customer gratification through mass
personalization
With the increasingly ubiquitous presence of connected devices, in
this Business 4.0 era, enterprises should gather data-driven insights
about changing customer behavior as they look to harness the
abundance of information. With IoT, mass personalization becomes
practical and cost efficient for enterprises to improve customer
satisfaction and internal efficiencies. For example, when a
manufacturer is running multiple facilities such as press or machining
shops simultaneously, it is possible to proactively manage the energy
consumption. By having real time insights to the peak load energy
consumption, manufacturers can sequence these machines and
schedule their operations so that such high energy equipment are not
run simultaneously. Such unique and highly customized insights can
achieve significant energy consumption savings. Another instance is
where IoT can help in real time supply chain and logistics of
perishable goods. Availability, temperature, humidity, moisture level of
these goods can be measured in real time and this data can be used
to alert the customer. Real-time insights into changing customer
expectations and enhanced visibility across value chain, enabled by
IoT, open up many other opportunities for up-selling and enjoy
ongoing business with every individual customer of your enterprise.
https://info.tcs.com/bts-enterprise-wide-transformation-blog.html 6/108/29/2018 Tata Consultancy Services: Powering Enterprise-Wide Transformation in the Business 4.0 Era - The IoT Way
With IoT powering opportunities for exponential value creation
through reimagining business models, and countering disruption by
embracing risk, enterprises stand to make substantial business gains
by transforming themselves in the Business 4.0 era.
Join us at SAPPHIRE NOW from June 5–7 in Orlando, Florida to
connect with our Digital Twin and IoT experts to transform your
operations for agility, efficiency, and growth.
About the author
Rajaravisankar Shanmugam (Raja Shan), is the Global
Head - Business Development for the Internet of
Things (IoT) Business at TCS. He is responsible for
developing the IoT Business, thus leading the global
IoT Sales, Marketing & Analyst Relations, and
developing strategic Alliances & partnerships. He is a
leading voice in Internet of things space, delivering the
keynote address at prominent industry events and has
published various works of thought leadership including
an article on realizing business value from Internet of
things.
https://info.tcs.com/bts-enterprise-wide-transformation-blog.html 7/108/29/2018 Tata Consultancy Services: Powering Enterprise-Wide Transformation in the Business 4.0 Era - The IoT Way
Raja is an experienced leader with a well demonstrated
record for tremendous success in Product Engineering,
Project management, Strategy & Business
development, Marketing and Analyst relations in the
areas of Internet of things, Engineering Services &
PLM for TCS. He has developed long standing
relationships with customers from leading enterprises
across industries such as Manufacturing, Hi-Tech &
Energy.
CONTINUE YOUR JOURNEY
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