Property Management Services Guide - Proudly provided as a service to investors By First National Action Realty Ipswich
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Property Management
Services Guide
Proudly provided as a service to investors
By First National Action Realty Ipswich
Phone: (07) 3281 3800
Email: rentals@actionrealty.com.au
93 Brisbane Street IPSWICH QLD 4305
www.actionrealty.com.au
Index Page
Introduction
Our Property Management Team
Staff Profiles
Making the Decision
Presentation of your Investment
Property Management Services
Advertising
Leasing & Application Tracker System
Tenant Selection
Tenant Services
Tenant Payment Options
Income Management
Property Inspections
Maintenance
Smoke Alarms Obligations
Water Usage
Landlord Insurance
Priority Alerts
Management Fees
Here’s what our owners have to say
Introduction
Glenn Ball (Principal)
Thank you for choosing Ipswich’s most trusted and longest running Real
Estate office to lease and manage your home.
Since our opening in 1964 we have built a solid reputation as a local team
who provide our clients with superior service conducted at the highest
professional level possible.
Our mission statement dictates our company profile – “We aim to provide a service in our
First National Office beyond our customer’s expectations – a guaranteed service that you
would have no hesitation in recommending to your best friend.”
First National Action Realty Ipswich embraces all aspects of real estate—Residential Property
Management & Sales, Leasing & Property Management. We have a large property
management division with our motto being “We Care” which applies to both our
Lessors and Tenants.
First National Action Realty Ipswich has been a member office of the Real Estate Institute of
Queensland since 1973.
We are situated in the main street of Ipswich at 93 Brisbane Street, providing excellent
window marketing space with exposure to both pedestrian and vehicular traffic. Our
customer car park is located at the rear of our office with its entrance off East Street.
We are a foundation member of First National Real Estate, having been established in 1982.
First National is the largest independent group of real estate agents in Australasia with
over 400 offices.
You can deal directly with the owner of this business.
First National conducts its own internal staff training programs in addition to
expert real estate industry programs.
First National Action Realty Ipswich is open 6 days a week and you can contact us by
phone on 3281 3800,or email us at: rentals@actionrealty.com.au
Office Hours: Mon to Fri 8.30am to 5.00pm
Saturday 9.00 am to 12.30pm
Sunday: Closed
Our Property Management Team
GLENN BALL ISABELLE GILLIS
(Principal) (Business Development Manager)
Ph: (07) 3281 3800 Ph: (07) 3281 3800
Mobile: 0432 822 457 Mobile: 0499 054 646
Email: glenn@actionrealty.com.au Email: bdm@actionrealty.com.au
SUE LEHMANN VENITA DAW
(Trust Account Manager) (Business Development Manager)
Ph: (07) 3281 3800 Ph: (07) 3281 3800
Email: sue@actionrealty.com.au Mobile: 0455 157 132
Email: bdm2@actionrealty.com.au
MARYANNE DE BRUYN KAHLIA WALTON
(Property Manager) (Property Management Supervisor)
Ph: (07) 3281 3800 Mobile: 0499 053 077
Mobile: 0499 058 445 Ph: (07) 3281 3800
Email: pm5@actionrealty.com.au Email: pmsupervisor@actionrealty.com.au
CLINT FRANKE SONYA PERKINS
(Property Manager) (Property Manager)
Ph: (07) 3281 3800 Ph: (07) 3281 3800
Mobile: 0499 074 322 Mobile: 0499 081 445
Email: pm2@actionrealty.com.au Email: pm8@actionrealty.com.au
Lyn Merrell Reagan Merritt
(Property Manager) (Property Manager)
Ph: (07) 3281 3800 Ph: (07) 3281 3800
Mobile: 0499 046 311 Mobile: 0466 111 069
Email: pm1@actionrealty.com.au Email: pm4@actionrealty.com.au
BRITTANY MORTON KERRI BROOKS
(Administration Support) (Receptionist)
Ph: (07) 3281 3800 Ph: (07) 3281 3800
Email: reception2@actionrealty.com.au Email: reception@actionrealty.com.au
We put you first!
Staff Profiles
Isabelle Gillis / Business Development Manager
M 0499 054 646
E bdm@actionrealty.com.au
Isabelle Gillis, Business Development Manager of First National Action Realty Ipswich
helps individual property owner’s work towards their investment goals.
Isabelle has worked in all facets of the Real Estate Industry before finding her niche in
Property Investment Management with an eye for Business Development. Her persona-
ble approach gives her clients the confidence and peace of mind they want within
their most valuable asset.
Isabelle’s focus is to show her clients owning an investment property isn’t tiresome or
stressful with the right team.
VENITA DAW / Business Development Manager
M 0455 157 132
E bdm2@actionrealty.com.au
Venita is an energized and dedicated Business Development Manager with 6 years’
experience in all aspects of residential property management.
Venita prides herself in dealing with clients in an open, honest and integrity based
manor. She believes it is very important to keep her clients well informed in all
matters pertaining to their properties and seeking the best possible tenant for that
property.
In her spare time, she enjoys spending time with family and friends, cooking and
gardening.
KAHLIA WALTON / Property Management Supervisor
M 0499 053 077
E pmsupervisor@actionrealty.com.au
Kahlia has come on board as our Property Management Supervisor and leads the busy
Property Management Department with her attention to detail and warm personality,
priding herself on ensuring the department runs smoothly.
With just over 10 years’ experience in the industry, Kahlia finds keeping Owners and
Tenants educated on all aspects of Residential Tenancy requirements and obligations
with open , honest and understanding communication has assisted in forming the
strong relationships with her clients.
Lyn Merrell/ Property Manager
M 0499 046 311
E pm1@actionrealty.com.au
Lyn has come to our agency with 27 years in the Real Estate industry starting her
career at Professionals Ipswich. Lyn has worked in all areas of Real Estate ranging
from Administration to Senior Property Manager and has worked in Agencies
throughout Queensland.
Lyn is very dedicated and prides herself on honesty and providing excellent custom-
er service to both owners and tenants alike. Lyn is very approachable
and has an easy going attitude, she is looking forward to a good working relation-
ship with her clients. In her spare time she likes to garden and loves spending time
with her kids and grandkids.
Staff Profiles
SONYA PERKINS/ Property Manager
M 0499 081 445
E pm8@actionrealty.com.au
With more than 10 years in the Real Estate industry, including personal assistant to
sales persons and principals. Sonya’s passion of Property Management and her
desire to help others has been the reason she has dedicated her career to property
management.
Sonya loves assisting investors with their real estate needs. She is experienced in
being able to assist in choosing the right tenant, ensuring communication is always
the highest priority.
A genuine commitment to customer service, local area knowledge ensure the
transition of moving is an easy stress free process.
CLINT FRANKE/ Property Manager
M 0499 074 322
E pm2@actionrealty.com.au
Clint is the newest member to join our dynamic team here at First National.
Clint is new to real estate industry and is enthusiastic about property management
and sales. Prior to commencing at first national Clint worked in the Hospitality indus-
try gaining 6 years of experience.
He demonstrates excellent customer service skills and will be a vital part of our
team.
While Clint isn’t working he enjoys the practice of ‘judo’ with training and teaching
younger students to competing in competitions.
MARYANNE DE BRUYN / Property Manager
M 0499 058 445
E pm5@actionrealty.com.au
Originally from South Africa, Maryanne and her family sought a better life here in
Australia.
Maryanne has been a Residential Property Manager since 2001 and offers clients
satisfaction through productive work, high ethics and morals.
Going to the gym and gardening are Maryanne’s interests outside of work.
Reagan Merritt / Property Manager
M 0466 111 069
E pm4@actionrealty.com.au
Having successful family members in the Real Estate Industry had originally sparked my
interest to pursue a career in the profession.
After nearly 2 years of being in the industry and learning multiple aspects of the trade,
particularly Property Management, I am passionate to further my knowledge and skills
to provide the best service to my clients that I possibly can.
Being born in Ipswich and living locally around the area, gives me a great familiarity to
the region and the drive to give something back to community.
Making the Decision
Choosing a Managing Agent is one of the most important decisions you will need to
make as an investment property owner. Property Management is a field that re-
quires specialised skills, dedication and experience. Our office has been consistently
providing quality Property Management services since 1964.
Be wary of agents offering low cost fees — in the long run it can often cost you
more when you start to pay for additional services. Agents who are offering
discounted management fees often need to over commit their Property Managers
with excessive properties within their portfolio to cover costs. Subsequently they may
be unable to provide a quality service and may also lead to a high turnover in staff.
“ It is unwise to pay too much, but it is worse to pay too little. When you pay too
much, you lose a little money—and that is all.
When you pay too little, you sometimes lose everything because the thing you
bought was incapable of doing the things it was bought to do. The common law of
business balance prohibits paying a little and getting a lot—it cannot be done.
If you deal with the lowest bidder, it is well to add something for the risk you run, and
if you do that, you will have enough to pay for something better.” John Ruskin (1819 - 1900)
British Author, Artist, Essayist and Critic
Presentation of your Investment
The presentation of your investment property should be a top priority. By maintaining
your property to a high standard at all times, will not only make your property easier
to let, but will attract a higher/premium rent and quality of tenant. It also encour-
ages tenants to treat the property and the contents with greater respect.
1. If you are renting a property for the first time, have the property and carpets
professional cleaned. It will make the property look fresh and attractive and
set a benchmark for subsequent tenants.
2. Paintwork, floor coverings and fittings. Be aware that your rental property may
wear more quickly than the average family home.
3. Stay on top of maintenance and repair needs. Attending to repairs and
maintenance when requested will keep your tenants happy and prevent fur-
ther costs and associated issues in the future.
Property Management Services Advertising Our high quality marketing campaign is maximum impact and exposure proven to find quality tenants in the shortest possible timeframe. First Nation Action Realty Ips- wich marketing campaign consists of: Recommendations on preparing your home for rent Arranging high end, concise property description and advertising features Quality market reviews Professional style photography Exposure on all major websites, 11 in total! 30 day highlight advertisement on realestate.com.au Featured in weekly rental list Colour display book Interactive TV window display ‘For Rent’ signboard at property. There is two options. SMS and email first priority alert system Flyers, brochures and newspaper promotions are optional Cross reference to suitable tenants on our tenant database HIGHLIGHT FEATURE LISTING The internet provides a convenient way for local and interstate prospective tenants to find what they are looking for and today represents one of the most popular methods of searching for a property. Your investment property is listed live on all major websites: www.realestate.com.au www.reiq.com.au www.actionrealty.com.au www.property.com.au www.firstnational.com.au www.onthehoue.com.au www.domain.com.au www.homesales.com.au www.homehound.com.au www.realestateview.com.au www.rent.com.au This Highlight feature is a stand out 30 day advertisement on the number 1 search engine, Realestate.com.au. Your investment property will be placed at the top of page when searching for listings in a particular suburb. This can be an enormous ad- vantage in having your property rent over competing homes. FIRST PRIORITY Our web based system will email or sms all prospective tenants looking for a proper- ty matching their nominated criteria of available properties. This alert is issued be- fore all other property alerts systems.
Leasing & Application Tracker System
This is one of the most important aspects of property management. Our duty is to
make sure the best possible tenant is selected to occupy your investment home in the
shortest possible timeframe. Our Property Managers are equipped with the latest
technology and training and perform the following:
Meet prospective at property
Conduct open and private inspections 6 days a week
Detailed enquiry feedback and reporting with any recommendations
Quality market reviews
Processing of tenancy applications
Managing tenancy database interest
WE DO NOT HAND OUT KEYS FOR RENTAL PROPERTIES. APPOINTMENTS ARE MADE WITH
THE LEASING OR PROPERTY MANAGER.
ONLINE TENANT BOOKING SYSTEM
Potential tenants can book viewings online from either our website:
www.actionrealty.com.au and realestate.com.au. For tenants without internet
access, we can book them through the office
Tenants will receive email/sms notifications to confirm their viewings, and be able to
amend them etc
Tenants will be notified when tenanted properties become available to view
29% of bookings are made through this system after office hours
Since the introduction of this system in February 2013 our average vacancy rate has
been dramatically reduced
APPLICATION TRACKER
Lessors and potential tenants will be kept informed throughout the whole
application process via a sms/email.
This system will allow us to monitor every
application in real time to ensure that the
processing of applications happens as
quickly as possible and communication with
all parties continues to be a priority.
LESSOR REPORTS
Owners will receive reports weekly (at a
minimum) summarising the status of the
available property with information such
as enquiries, viewings (including
comments from prospective tenants)
and applications, just to name a few.
As you can see the report provides a
snapshot of how your property is
progressing through the letting process.
Tenant Selection
We pride ourselves on choosing the best possible tenant for your property. To help
us do this effectively we follow the procedure below.
When we locate possible tenants for a property we invite them to fill out an applica-
tion for Residential Tenancy, by all occupants over the age of 18. We require the
following information to be provided:
Photograph identification (Driver’s Licence, passport or 18+ Card)
Other identification such as Medicare Card
Contact details from previous landlords or agents to obtain references
Proof of last residential address
Supporting proof of current income
Once the above information is supplied:
The application is entered into our Application Tracker Program which will
immediately notify the Tenant that processing of their application has begun
All applicants are then checked on the Tenancy Information Centre Australia
Pty Ltd (TICA) Database which is a facility for agents to list tenants who have
an outstanding debt. Any listings found will be investigated further as to their
suitability as a tenant
All previous landlords/agents and personal references are checked
Income/employment is confirmed
If the applicant owns/owned their own property we will confirm ownership and
contact any sales agents or property managers they may have dealt with
We then contact you to make the final decision as to whether you would like
to accept this application
The Tenant will be kept notified at all times throughout this process
On approval of the application and prior to collection of keys, all monies
(bond equivalent to 4 weeks rent plus their first 2 weeks rent) must be paid in
clear funds
BARCLAYS MIS PROTECT & COLLECT
Sometimes no matter how diligent we are in managing your property, we have no
control over the 6 prime causes of tenancy problems: Ill health, loss of income,
breakdown of relationship, alcohol, gambling and drugs.
When we have to act in response to such a situation we are locked into a series of
legislative steps which, while procedural, have the effect at times of allowing the
debt to blow out. This is why we have formed an alliance with a specialist debt
collection company called Barclay MIS Protect & Collect, who have specialised in
residential tenancy control and recovery for some 25 years.Tenant Services
Our office issues ‘Tenant Appreciation
Certificates’ together with a small gift
to worthy recipients who have
maintained the property to an
extremely high standard, pay their rent
on time and are considerate and
respectful at all times.
We survey our tenants periodically and
also when they vacate as we value their feedback. This allows us to address
any matters which may need
attending to and to evaluate our systems and procedures if necessary.
Potential tenants can register via our website to receive priority notifications
of all new rental property listings.
Our website contains many useful forms and information relevant to the
tenants under the ‘Rent’ tab.
Tenant Payment Options
We offer 3 different payment methods including:
Direct debit: From their bank, building society or credit union via DEFT system
Credit card: Via DEFT website
Centrepay: Rent is deducted from Centrelink payments
Income Management
At First National Action Realty Ipswich we action our rental arrears daily,
unfortunately even good tenants can fall on bad times. In these situations it is
necessary to issue the relevant Residential Tenancies Authority forms which include,
but are not limited to Notice to Remedy Breach and Notice To Leave. This process
has specific time periods and guidelines which we need to follow. During this time
we will keep you informed of any progress.
We offer monthly or bi monthly disbursements of your rental income into your desig-
nated bank account. These payments are made on the first working day of the
month and if bi-monthly, a second payment will be made on the first working day
after the 15th of the month (please allow for any delays due to Public Holidays and
weekends). A detailed statement will also be mailed/emailed to you showing all
income and expenditure along with copies of any invoices paid. At the end of each
financial year a statement will be issued to you outlining all income and expenditure
for your tax purposes.
A Property Investment Club Newsletter is also sent with your statement each month.
Please take the time to read this newsletter as it will keep you up to date with the
property investment sector, including important legislation changes, general
information and office news.Property Inspections Inspections are a priority and responsibility of investment management. They ensure your investment is being well maintained to the highest possible standard. First National Real Estate have utilised a state of the art app that allows our staff to prepare all property inspection reporting whilst out at the property using an iPad. This comprehensive reporting system includes detailed written descriptions and the photo’s provide a clear depiction of how the property looks, including inside and outside. Copies of all reports will be emailed/posted to Lessors. Entry Condition Report A detailed report with photographic evidence is prepared prior to the tenant moving into your investment property. This thorough report covers the internal and external features of your home. Routine Property Inspections Routine property inspections are performed once every 3 months (as per legislation). Our property owners receive a comprehensive report with photo- graphic evidence after each inspection. The report details the properties overall condition along with any recommended repairs and maintenance. Should there be a problem or issue, the tenant/s will be asked to rectify the problem or be served with the required Notice and a follow up inspection arranged to ensure this has been done. Exit Condition Report Once the tenant has returned keys to our office and vacated the property a detailed exit report is completed and cross referenced to the entry report. This ensures the home is left in the same condition as when the tenants moved in given fair wear and tear. At Random Drive-by Inspections Our Property Managers are always in the area. Drive by spot checks are important as they can identify if the property exterior is being well maintained or not between routine inspections. If not, immediate action will be taken to rectify.
Maintenance When you decide to choose First National Action Realty Ipswich we will obtain instructions on how you wish us to deal with any maintenance issues that may arise. We request an authorized spending limit. This allows us to address any maintenance in a timely manner which reduces the potential for the problem to escalate, avoids unnecessary delays and helps keep your tenants happy. Remember a happy tenant usually stays longer, pays rent on time and cares for your property. In an emergency we will need to act in the best interest of you, your property and your tenant. We have invested in a ground-breaking new software system, Maintenance Manag- er. This system will significantly assist us to manage maintenance and the associated risks more effectively than ever. Maintenance Manager will ensure that the trades are providing the service levels and pricing that we would expect and more im- portantly provide you with the industry’s leading information and status updates. Fun- damentally, it will provide you with the best, cutting edge service levels. Maintenance Manager will enhance the communication between us, it will ensure that you are kept fully aware of the status of every maintenance items on your prop- erty. It will redefine the way we present key information to you, specifically regarding new maintenance requests and quotation comparisons. Our emails will contain a ‘Click Here’ button that connects you to our secure Internet approval screen with a description of work to be done, photos and cost estimates or quotes. From this screen you can make your choice and we will act on your instructions. You can be assured it is simple, secure and speedy. Please note that this will in no way restrict or inhibit your access to your Property Man- ager, it will just make the communication process more succinct. In fact, the system will enable them to be able to be more focused on your property. In addition, Maintenance Manager also includes a unique safety hazard inspection service that we plan to offer to all Landlords, a critical step forward in identifying and managing any potential exposures on your property. In the event that you have your own trades people that you prefer to use, we will re- quire them to supply proof of insurance and complete a Contractor Appointment Form with our office. (We are happy to supply them with one). These measures are for your protection as well as your tenant. We recommend that a yearly Building & Pest Inspection (currently under review with the RTA and may become a legal requirement in the near future) be carried out to help identify any potential concerns and liability risks at the property.
Smoke Alarm Obligations
We would like to draw your attention to the fact that as
a Lessor you have legal obligations regarding maint-
nance of smoke alarms in residential rental properties.
The law prohibits Lessors from passing on these
obligations to your tenant.
Most of our Lessors prefer to use a specialised smoke
alarm maintenance company which we are happy to arrange on your behalf.
Water Usage
As per the RTA, Lessors are able to pass on the full water consumption costs to ten-
ants provided ALL the minimum criteria have been met:
The rental premises are individually metered (or water is delivered by vehicle),
The rental premises are water efficient (Water Efficiency Certificate MUST be
supplied) and;
The tenancy agreement states the tenant must pay for water consumption
Items that a tenant can be charged
A breakdown of water charges as shown below:
State Bulk Water Charge Yes, tenant can be charged*
Water Usage Charges Yes, tenant can be charged*
Sewerage Usage Charge No, tenant cannot be charged. Sewerage is not a ser-
(may appear on the bill vice charge as defined by the Act and cannot be
as fixed or variable) passed onto the tenant
Fixed Access Charges No, tenant cannot be charged
(including Water Access The lessor must pay all fixed charges for water supply
Charge and
Sewerage Access
Charge)
We are able to pass on water charges with evidence from your Urban Utilities Invoice
along with meter readings taken between tenancies. Please forward your Urban
Utility Invoice to us as soon as possible after receiving it. We are legally required to
give the tenant one month to pay for the water, once we have invoiced them.Landlord Insurance We cannot stress enough the value of taking out Landlord Insurance. Even the best tenant can sometimes fall into arrears for a number of reasons beyond their control. Your investment property is a valuable asset and as such it is wise to consider that the annual cost of insurance is a small percentage to pay in the situation of rent loss and/ or damage to your property. There are many different companies offering Landlord Protection. When choosing an insurer please be sure to read the product disclosure statement thoroughly as some products contain conditions that may negate any future claims. We will be happy to supply some brochures for different Insurance Companies, Please contact your chosen provider for more information and provide our office with a Certificate of Currency once it has been arranged. Priority Alerts After identifying a need in the market place to better accommodate the needs of not only buyers but also sellers and renters, First Priority was created by First National Real Estate. ’First Priority’ is a system that will email or sms notifications of new listings to subscribers with matching search criteria. ‘First Priority’ is a powerful tool that we use to proactively seek relevant tenants for your property. Tenants can register via the website or within our office to receive notifications as soon as your property is listed for rent. Most times they receive this alert before the listing has reached some websites. As part of our service to our Lessors, you will receive alerts to get a head start on the property market when our office receives a new property for sale. The benefit to you is that you can find out what is listed straight away and this provides you the ideal opportunity to expand your property portfolio. When you start to receive the property notifications, you can un-subscribe at any time from the system by clicking on the relevant un-subscribe link. For Lessors wanting to sell their property, this is a wonderful marketing tool to promote the property to other Lessors as well as normal buyers.
Management Fees
MANAGEMENT FEES
Management Fee 8.5% + GST
Monthly Administration Fee $5 + GST
LEASING FEES
Letting Commission 1 weeks rent + GST
Advertising Fee At Cost (currently $67 Including GST)
CIRCUMSTANTIAL FEES, only payable if/when the event occurs
Mediation/Tribunal Fee Cost of Lodgement + $50 per hearing
Insurance Claim $100 per claim
Title Search At Cost (currently $23, once off fee)
If comparing real estate agencies, you may like to ask the following questions;
How often do they conduct a routine inspection?
Do they charge for the following?
1. Lease negotiation/Renewal fee
2. End of financial year statement fee
3. Water meter reading fee
4. Termination fee
5. Periodic inspection fee
6. Maintenance/Repair fee
Do they have?
1. A dedicated Leasing Officer and Routine inspections Manager
2. An out of hours online booking system for viewings
3. A dedicated application tracker system
4. Their office open 6 days a week for rent payments, viewings and enquiries
What is their?
1. Vacancy rate percentage
2. Arrears percentage
Remember, all management fees are tax deductible!Selling A Rental If you decide to sell your rental property we have a dedicated Sales Team that can guide you through the process and ensure that the tenants are respected and will ensure the tenant has quiet enjoyment of the property during the process. If you decide to sell your rental property and the property is advertised for sale or the property manager/ owner enters to show the property to a prospective buyer during the first 2 months of an agreement (including a new agreement), and the tenant was not given written notice of the proposed sale before entering into the agreement, the tenant can end the agreement by giving a Notice of intention to leave (Form 13) with 2 weeks' notice. The tenant must give the property manager/owner the notice within 2 months and 2 weeks of the start of the tenancy. It is a requirement to seek to tenants written consent prior to an open house or on site auction being con- ducted on a tenanted property. Written consent must also be obtained for the use of any photos, for marketing purposes that may include any tenant possessions. Once the property has sold, The property owner cannot make the tenant leave because they decide to sell the property. The tenant can stay until the end of the term, and the purchaser will take over the ten- ancy. The property manager/owner and tenant may agree (in writing) to end the agreement early (this may include compensation for the tenant).
Here’s what our owners have to say
First National Real Estate Action Realty Ips-
I have never offered a testimonial before, wich located at 93 Brisbane Street, Ipswich
so this is obviously something I feel strongly has managed my property in Raceview for
about. We have four properties in the Ips- several years. I have found them to be
wich area and am exceedingly pleased courteous and friendly and proactive in
with the performance of Action Realty their dealings with me in the management
Ipswich in their management of these of my property.
properties.
Their service and response to inquiries has
They have proved diligent in their vetting been prompt and timely.
of tenants and prompt, efficient and real- Inspections are at regular intervals and they
istic in dealing with repairs and human keep me abreast of any repairs or issues
problems (it is after all a people business). that need to be addressed.
They are proactive, helpful, friendly and The overall management of the property is
professional, offering a comprehensive quite good and I am satisfied with their at-
and much valued service. A good man- tention to detail and level of communica-
aging agent is as much an asset as the tion that I receive.
property itself. In Action Realty Ipswich we P. Coleman
feel we have an excellent managing
agent.
S. Murray We have been clients of Action Realty Ips-
wich for 2 years. During that time they have
As an owner of residential investment prop- managed our rental professionally and con-
erties, I have always valued good manag- scientiously finding very good tenants which
ing agents. To balance the needs and are still living in the property.
wants of the tenants, owner and even the
house itself. Maryanne does this with diplo- I would recommend their company highly.
macy and with quiet skill. M. Shapland
K. Thomson
A friend recommended Action Realty, so
I would like to thank you for the time you we put the letting of the property in their
have spent doing the comprehensive entry hands, and it is still there over 20 years later.
condition report for the new tenants at the
property at….. On the whole, the service has been excel-
In the five years that Ange and I have had lent – of course in any organization there
the property let through all our various are bound to be a few hiccups from time to
agents we have not had a report compiled time – but in our dealings with the staff at
as well as this! Action Realty there have been very few of
Please pass this email onto your Manager as these in all that time, so we are pleased to
this is the standard that should be a recommend Action Realty for all the best
benchmark in the industry! things about them. Keep up the good work!
A. Gates Y & D James
I would like to express my appreciation to Sharon and your staff for the assistance we have
received in relation to the relocation of my sister Susan.
This year has been a difficult one for our family having suffered the loss of two immediate
family members and now dealing with the Susan's illness. The move back to Ipswich for Su-
san was urgent and the kindness and courtesy we have been shown is so very much appre-
ciated. Even dealing with the limitations Susan has was no problem for Sharon or anyone
else in your office and Susan has been treated with sincere respect at all times.
Thank you to all and in particular Sharon we will not forget the kindness shown.
In appreciation, K. SandersYou can also read
