PUBLIC SERVICE ASSISTANT II - SENIOR CENTER GUEST ASSISTANT - Senior Center Guest Assistant 2018 ...

TEMPORARY
                          RECRUITMENT

            PUBLIC SERVICE ASSISTANT II
            SENIOR CENTER GUEST ASSISTANT
 BILINGUAL ENGLISH and MANDARIN, SPANISH, FARSI, or HINDI REQUIRED

           20 hours per week, $15.25 per hour

Qualified candidates will be promptly referred to the department for
  considera on. Interested candidates are encouraged to apply
                            immediately.

POSITION:       The Senior Center Guest Assistant posi on will work under the supervision and direc on of the
Senior Center Program Coordinator within the Human Services Department. This support staff posi on will work
in the Senior Center office, providing customer service, administra ve support and offer transla on to seniors
whose first language is not English.
This temporary assignment is scheduled to work up to 20 hours per week, with the dura on dependent on
funding. Typical schedule will be 4 hours daily Monday through Friday. However, staff may be requested to work
an 8 hour shi of 8 a.m. to 5 p.m., depending on program needs and staffing.

EXAMPLES OF DUTIES:
 Provide excellent customer service to seniors u lizing the Senior Center.         This includes customer needs
     assessment, mee ng quality standards for services, and evalua on of customer sa sfac on. Screen visitors
     and calls, and refer inquiries as appropriate.
   Translate messages simultaneously or consecu vely into Mandarin, Spanish, Farsi, or Hindi, orally or wri en,
     maintaining message content, context, and style as much as possible.
   Proofread, edit, and revise translated materials.
   Assist Program Coordinator as needed to execute events, including room set‐up and furniture moving.
   Assist with supervision, recruitment, scheduling, and training of office volunteers.
   Check transla ons of technical terms and terminology to ensure that they are accurate and remain consistent
     throughout transla on revisions.
   Read wri en materials and rewrite material into Mandarin, Spanish, Farsi, or Hindi.
   Promote programs by wri ng ar cles, taking videos and crea ng social media posts.
   Keep binders and senior resources organized and updated.
   Other du es as assigned.
REQUIREMENTS:           The successful candidate will have any combina on of educa on and/or experience that
has provided the knowledge, skills, and abili es necessary for sa sfactory job performance. A typical way to
acquire the appropriate background will include at least one year of customer service experience, as well as one
year of Mandarin, Spanish, Farsi, or Hindi transla on experience. Wri en and verbal fluency in English and
Mandarin or Spanish, Farsi, or Hindi required. Candidate must be able to communicate clearly with persons with
difficul es hearing.
The following are highly desirables:
 Familiarity with community services programs for seniors.
 Understanding of the aging process and a love of working with seniors.
 Fluency in Mandarin, Spanish or Hindi.
 Awareness and apprecia on of cultural differences.
 Working knowledge of Microso Office Suite.
CPR and AED ability and cer fica on required within 6 months of hire; training will be provided as needed.

COMPENSATION & BENEFITS:                    The hourly rate for this posi on is $15.25 per hour. This posi on does
not receive benefits.

APPLICATION INSTRUCTIONS:               To be considered for this posi on, submit a completed City applica on
and resume through our online applica on system at www.fremont.gov/tempjobs.
Qualified candidates will be promptly referred to the department for considera on. Interested candidates are
encouraged to apply immediately.
A resume must be submi ed with the completed City applica on. Applica ons submi ed without a resume will
not be considered. Qualified applicants will be promptly referred to the department for considera on. The
posi on may close without no ce.

SELECTION PROCESS:               The process may include individual and panel interviews, fingerprint check,
reference check, or other related components. Only those candidates who have the best combina on of
qualifica ons in rela on to the requirements and du es of the posi on will con nue be selected. Mee ng the
minimum qualifica ons does not guarantee an invita on to par cipate in the process.
                                             The City of Fremont is an Equal Opportunity Employer.
  Reasonable Accommoda on: We will make reasonable efforts in the selec on process to accommodate persons with disabili es. Please advise
                                     Human Resources of any special needs in advance by calling
                                                                (510) 494‐4660.

              The informaƟon contained herein is subject to change and does not consƟtute either an expressed or implied contract.

  Human Resources Department
  3300 Capitol Ave., Bldg. B
  Fremont, CA 94538
  (510) 494‐4660

PUBLIC SERVICE ASSISTANT II (SENIOR CENTER GUEST ASSISTANT) ‐ SUPPLEMENTAL QUESTIONNAIRE
GENERAL INFORMATION:
The comple on of this supplemental ques onnaire is required for your applica on to be considered for the
Public Service Assistant II (Senior Center Guest Assistant) posi on, and is an integral part of the examina on
process.
This supplemental ques onnaire will be used to assess your experience as it relates to the posi on of Public
Service Assistant II (Senior Center Guest Assistant) posi on. Your responses will be evaluated and will assist
in determining which applicants will receive further considera on in the examina on process.
Your responses must be verifiable with the informa on on your applica on.
DIRECTIONS:
When you apply online you will be asked to respond to the following ques ons:
1. How many years of paid, professional experience do you have performing customer service du es such
   as: answering/making phone calls, gree ng customers, responding to customers’ ques ons?
     □ None
     □ Less than 1 year
     □ 1 year to less than 2 years
     □ 2 years to less than 3 years
     □ 3 years or more
2. Do you possess verbal and wri en bilingual fluency in Mandarin, Spanish, Farsi, or Hindi? If “Yes”, answer
   ques ons 3 and 4.
     □ Yes
     □ No
3. If you answered “Yes”, in which language are you fluent? Select all that apply.
     □ Mandarin
     □ Spanish
     □ Hindi
     □ Farsi
4. Rate your proficiency in the language(s) you chose.
      □ Beginner
     □ Intermediate
     □ Advanced
     □ Expert

5. How many years of paid, professional experience do you have performing Mandarin, Spanish, Farsi, or
   Hindi transla on?
    □ None
     □ Less than 1 year
     □ 1 year to less than 2 years
     □ 2 years to less than 3 years
     □ 3 years or more