QUALITY OF SERVICE WHEEL & SUPER SQI - CKH Innovations Opportunities Development (Hutchison Group) International Carrier Services - ROCCO ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
2021
NOMINEES
QUALITY OF SERVICE
WHEEL & SUPER SQI
CKH Innovations Opportunities Development
(Hutchison Group)
International Carrier Services
ROCCO™ 2021
THE PROBLEM
Background What the Problem was
• Group approach to roaming often focuses on • There was often too much data, at too finer
commercials. detail, to review and make informed decisions.
• Roaming operations, which often manages • There was a reliance on single source of data.
QoS, often runs independent from Group
• Not enough thought to on the customer
commercials.
experience, focus on ‘operational’ QoS.
• QoS incl. E2E connectivity assurance
• Too much focus on here and now, and not
becoming a key ingredient to (i) support new
enough on preparation for future technologies
products and services and (ii) as a
and services –applying an agile approach to
differentiator with retail pricing losing its
managing QoS.
competitive edge.
Everyone talks about QoS –but often find a fragmented and unaligned position;
both within operators and across the industry.
CKH IOD – QoS WHEEL & SUPER SQI ROCCO™ 2021THE SOLUTION
The QoS Wheel
q Deliver Single Quality q Wheel can have different triggers
Indicator to measure e.g. Proactive and Reactive
quality monitored via: q
Depending on the trigger, follow
1. Active monitoring up actions around the wheel can
take place
2. Passive monitoring
q Passive monitoring can pick
3. Customer Experience up a network issue; this can
monitoring then be replicated using
active / test monitoring, an
then verify the fix via passive
monitoring and CEM
CKH IOD – QoS WHEEL & SUPER SQI ROCCO™ 2021THE SOLUTION The Concept • SQI, as an output from the ‘QoS wheel’, allows for prompt detection, analysis and benchmarking. • SQI simplifies the message, breaking down a lot of data, into a single, digestible number, making it easier and quicker to react, improving the E2E speed to resolution. • Combine multiple sources of data related to the E2E management of QoS and customer experience. • Create a solution which ensures the reporting flows into detection, into resolution and back again to testing. CKH IOD – QoS WHEEL & SUPER SQI ROCCO™ 2021
THE SOLUTION Super SQI –Single Source of Truth for agile decision making q Measure quality of service based on same quality parameters coverage coming from different data sources, whether is real or test network or device. q Build a Single Quality Number by comparing and aggregating SQI coming from different sources. CKH IOD – QoS WHEEL & SUPER SQI ROCCO™ 2021
THE BUSINESS MODEL
Benefits Costs
• Enriched data through multiple • Most operators already have the tools
sources. required :
• 360-degree view of issues due to • Roaming service gap tracking
multiple data sources. • Service / QoS testing
• Real time active traffic monitoring
• Easier to manage data / decision
making. • Key focus and dedicated resources is
needed in:
• Quicker reaction times.
• BI competence
• Improve time to resolve issues and • Visualization and Reporting
verify the ‘fix’.
CKH IOD – QoS WHEEL & SUPER SQI ROCCO™ 2021HOW WE CAME UP WITH THE SOLUTION
Our team Our competency
• CKH IOD International Carrier • Multiple years of experience across
Services –CK Hutchison’s different aspects of the telecoms
carrier services group business, business –operational and commercial.
established to support and
deliver a single point of
contact/expertise, harnessing • Team views the bigger picture; includes
the footprint of CK Hutchison’s local opco, Group and industry insight.
operating companies in Europe
and Asia.
• Individuals and teams do not work in silos
–continually thinking about the impact to
other areas when delivering solutions.
CKH IOD – QoS WHEEL & SUPER SQI ROCCO™ 2021THE TECHNOLOGY
How technology was used Proof of Concept
• Combination of ‘off the shelf’ • We trialed a PoC with a limited set
solutions, used in a structured way to of data and worked closely with the
deliver the required output. operating companies roaming and
operations teams to test, learn and
prove the solution.
• User friendly data visualisation
helping the business to understand
some of the more complicated
measures.
CKH IOD – QoS WHEEL & SUPER SQI ROCCO™ 2021THE SOLUTION IN PRACTICE Future Evolution Next Steps • Combine the Super SQI output • Expand the solution to capture (including the timely and additional sources and expand automated IR21 information) the reporting. with Travel Recovery and Steering Optimization, as a key ingredient in managing the roaming business. CKH IOD – QoS WHEEL & SUPER SQI ROCCO™ 2021
SHAPE THE FUTURE
ROCCO™ 2021You can also read
