REFLECT RECONCILIATION ACTION PLAN - MCMILLAN ...
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REFLECT RECONCILIATION ACTION PLAN JUNE 2022 – NOVEMBER 2023
ACKNOWLEDGEMENT OUR
OF COUNTRY VISION FOR
RECONCILIATION
McMillan Shakespeare Group (MMS) acknowledges At MMS, our purpose is making a
difference to people’s lives, with a
Aboriginal peoples and Torres Strait Islander vision is to support our customers’
peoples as the Traditional Owners and Custodians financial wellbeing and lifestyle goals.
of the land. We recognise their connection Our vision for reconciliation is an Australia
where Aboriginal and Torres Strait Islander
to land, water and community, and pay our peoples have access to equal opportunities
for participation in the social, economic and
respects to Elders past, present and emerging. political fabric of Australia to achieve their
goals in life.
We extend our respect to Aboriginal and
MMS will contribute towards reconciliation
Torres Strait Islander Peoples living today. by cultivating acceptance, respect and
opportunities for Aboriginal and Torres Strait
Islander peoples within our organisation and
through our client, customer and stakeholder
relationships, to help build a more equitable
and inclusive Australia.
Content warning:
Aboriginal and Torres Strait Islander peoples are advised this
document contains the names of people who have passed.
2 3
STATEMENT STATEMENT FROM CEO
FROM OUR CEO & OF RECONCILIATION
MANAGING DIRECTOR AUSTRALIA
I am delighted to present the MMS The RAP also complements the MMS’ vision Reconciliation Australia welcomes It is critical to not only uphold all five
inaugural Reflect Reconciliation and strategy to support the financial wellbeing McMillan Shakespeare Group to the dimensions of reconciliation, but also increase
and lifestyle goals of our customers. awareness of Aboriginal and Torres Strait
Action Plan (RAP), which marks Reconciliation Action Plan (RAP) Islander cultures, histories, knowledge,
the beginning of a long-term As part of this aspiration and through this program with the formal endorsement and leadership across all sectors of
RAP, we will explore how our business can Australian society.
commitment by our Group to support help address some of the economic and social
of its inaugural Reflect RAP.
the prosperity of Aboriginal and imbalances experienced by Aboriginal and
McMillan Shakespeare Group joins a network This Reflect RAP enables McMillan Shakespeare
Torres Strait Islander peoples. Torres Strait Islander peoples resulting from Group to deepen its understanding of its
intergenerational injustices. We will do this of more than 1,100 corporate, government, and
not-for-profit organisations that have made a sphere of influence and the unique contribution
by facilitating employment opportunities for it can make to lead progress across the five
As a leading provider of salary packaging, First Nations peoples within MMS and working formal commitment to reconciliation through
novated leasing, disability plan management, the RAP program. dimensions. Getting these first steps right
with our clients, business partners and other
asset management and related financial will ensure the sustainability of future RAPs
organisations to improve their access to our
products, our purpose is to make a difference and reconciliation initiatives, and provide
products and services. Since 2006, RAPs have provided a framework
to people’s lives. meaningful impact toward Australia’s
for organisations to leverage their structures
reconciliation journey.
The RAP has the full support of our Board and diverse spheres of influence to support
Our sustainability strategy launched during and the Group Executive Team at MMS. It the national reconciliation movement. The
2021 helps us consider value creation more will be governed by the RAP Working Group program’s potential for impact is greater Congratulations McMillan Shakespeare Group,
broadly for all our stakeholders across the with accountability to the MMS Sustainability than ever, with close to 3 million people now welcome to the RAP program, and I look
business, including how we deliver positive Committee1 to ensure that we deliver on our working or studying in an organisation with forward to following your reconciliation journey
social outcomes for our customers, our people commitments. We will be transparent with all a RAP. in the years to come.
and the broader communities in which we of our stakeholders by reporting our progress
operate. The RAP forms an important part of publicly as outlined in this RAP.
this commitment. The four RAP types — Reflect, Innovate,
Stretch and Elevate — allow RAP partners
We will dedicate this phase of our to continuously develop and strengthen
Given that MMS is at the start of our reconciliation journey to listening and learning reconciliation commitments in new ways.
reconciliation journey, we are embarking on a from Aboriginal and Torres Strait Islander This Reflect RAP will lay the foundations,
Reflect RAP over the next 18-months. peoples and communities, and to reflect on priming the workplace for future RAPs and
how as a Group, we can contribute towards reconciliation initiatives.
This will provide MMS with the foundations advancing reconciliation within our sphere
to build our cultural competency and deep of influence. I believe this is key to building
understanding of First Peoples’ cultures, respectful and long-lasting relationships that The RAP program’s strength is its framework
histories and traditions, and identify are the foundation for ongoing work towards of relationships, respect, and opportunities,
opportunities to promote impactful and reconciliation. allowing an organisation to strategically set
sustainable initiatives within our sphere of its reconciliation commitments in line with
influence. its own business objectives, for the most
effective outcomes. Karen Mundine
Chief Executive Officer
The RAP also supports MMS’ efforts to enhance Reconciliation Australia
cultural diversity within our organisation to be These outcomes contribute towards the five
reflective of the customers that we serve and dimensions of reconciliation: race relations;
the communities in which we operate. MMS is equality and equity; institutional integrity; unity;
an inclusive workplace where our people feel and historical acceptance.
valued, respected, and comfortable to be their
authentic selves.
1: Management-level committee, with membership of CEO, selected Rob De Luca
Executive Committee members and Senior Leaders, responsible for Managing Director and CEO
driving the Group’s approach to sustainability.
4 5
ABOUT OUR PURPOSE
MMS AND STRATEGY
MMS is a publicly listed company on the Australian Stock Exchange. At MMS, our purpose is to make a difference to people’s
As a Group, we are a diversified house of brands specialising in the lives, with a vision to be a trusted partner, supporting
provision of salary packaging, novated leasing, disability plan management our customers’ financial wellbeing and lifestyle goals.
and support coordination, asset management and related financial
We put our customers and clients at the centre of everything we
products and services. Our brands that operate in Australia include: do, and we strive to meet their evolving needs by finding new and
sustainable ways of creating value.
We are committed to helping people achieve their goals in order
to live a better life – an aspiration which extends to all of our
stakeholders, including our customers, our people, our business
Onboard partners and the communities in which we operate.
FINANCE
Our values are to put people first, and to work together to pursue
better outcomes. This underpins our core belief that we are better
together.
Our 1,300+ employees administer over Through our biennial Employee Engagement
357,000 salary packages, $1,179 million in survey, we know that approximately 2% of
National Disability Insurance Scheme (NDIS) our employees identify as being First Nations.
funds, and more than 92,000 leased assets We recognise that we have more work to do
across government, health, not-for-profit and in creating employment and development
corporate clients2. opportunities for Aboriginal and Torres Strait
Islander peoples at MMS, as well as building
Our head office is based in Melbourne and the understanding and respect for First Nations
we have offices and representatives across cultures, traditions and histories within
Australia, as well as New Zealand and the our organisation.
United Kingdom. We work with a network of
thousands of suppliers and business partners
to deliver quality products and services to our
customers and clients.
2: As at 30 June 2021.
7
6
SUSTAINABILITY OUR COMMITMENT
AT MMS TO DIVERSITY AND
INCLUSION
Creating shared value for all our stakeholders
is core to the MMS approach to sustainability.
“The customer MMS strives to create and nurture an
environment where all our people feel
OUR COMMITMENT TO
DISABILITY INCLUSION
Our Group sustainability strategy aims to
wellbeing and valued, respected, and comfortable The MMS RAP will be implemented in
to be their authentic selves, as we conjunction with the Group’s Accessibility
create positive social and environmental
outcomes throughout our business and value
social inclusion support them to succeed and grow.
and Inclusion Plan, which aims to improve
the experience of our people and customers
chain, as we continually strive to improve
our business practices and stakeholder
is a key pillar of The RAP supports MMS’ commitment to
living with disabilities. We acknowledge the
United Nations Convention on the Rights of
relationships.
our sustainability enhancing cultural diversity in our workforce,
with a specific focus on Aboriginal and Torres
People with Disabilities and recognise their
families, nominees, service providers and their
Customer wellbeing and social inclusion is
a key pillar of our sustainability strategy
strategy” Strait Islander representation, to ensure our
organisation reflects the customers we serve
respective communities.
with a core focus on creating opportunities and communities in which we operate. As part of our Accessibility and Inclusion Plan,
for vulnerable people in our communities. we will explore how we can better support
This RAP is our commitment to supporting accessibility needs of Aboriginal and Torres
economic and social inclusion, participation Strait Islander Peoples with a disability and
and wellbeing of Aboriginal and Torres Strait their support network. This is particularly
Islander peoples. relevant for our Plan Management and Support
Coordination businesses, which work to
We will do this by increasing the ability for empower people accessing the NDIS to achieve
Aboriginal and Torres Strait Islander peoples their life goals.
to access our products and services, as well
as employment, supply-chain and business
opportunities.
9
OUR RAP
WHY ARE WE DEVELOPING A RAP? OUR RAP WORKING GROUP
MMS is commencing our reconciliation journey The MMS approach and commitment to To achieve the key deliverables set out in our Ultimate responsibility for implementation of
through the development of a Reflect RAP. implementing this reflect rap will be to: RAP, we have established a cross-functional each deliverable under this RAP has to been
This is an important first step in laying the RAP Working Group who are collectively assigned to selected members of the Executive
foundations to implement meaningful and long- • Set achievable goals which will deliver responsible for driving the program of Committee who lead the business units and
lasting reconciliation initiatives through our meaningful outcomes. education and cultural change. individuals that will drive the implementation of
business. the RAP. The RAP Working Group will provide
• Invite Aboriginal and Torres Strait Islander The RAP Working Group has led the regular updates to the MMS Sustainability
This RAP will support us in building cultural communities, within the geographic development of this RAP and will be Committee and the Executive Committee on
awareness, developing relationships with regions where we have offices and accountable for implementation of its the progress in implementing our Reflect RAP.
Aboriginal and Torres Strait Islander representation, to inform and contribute to deliverables. The Working Group is chaired by
stakeholders and identifying practical ways to our reconciliation journey. the Group Sustainability Manager and includes During the development of our Reflect RAP,
contribute towards reconciliation both within two First Nations employees. Our Chief Human the MMS RAP Working Group consulted with
our business and the broader communities in • Build cultural awareness among leaders and Resources Officer is the Executive Sponsor a number of stakeholders to garner their
which we operate. people within our business to increase their and Champion for our RAP, and a permanent guidance and advice to shape our RAP journey
knowledge, understanding and engagement member of our RAP Working Group. and strengthen relationships. This includes,
MMS is committed to creating positive social of Aboriginal and Torres Strait Islander the Australian Red Cross Society, and the
and economic outcomes for First Nations peoples and cultures. Members of the MMS RAP Working Group Wurundjeri Woi Wurrung Cultural Heritage
Australians. We recognise that our business can represent different parts of our business and Aboriginal Corporation, the Traditional Owners
play an important role in increasing awareness geographies across Australia to ensure a broad of Country in which MMS’ head office is located
• Identify and collaborate with like-minded
of First Nations cultures, histories and range of perspectives and experiences is in Melbourne.
organisations, including clients and
achievements among our people, customers, suppliers, to amplify our impact. captured. Collectively, they share a passion for
clients and suppliers to drive meaningful action. achieving genuine and meaningful outcomes
for Aboriginal and Torres Strait Islander
We will be guided by international human
OUR APPROACH TO RAP peoples through MMS’ reconciliation journey.
rights frameworks, such as the United Nations
IMPLEMENTATION Declaration on the Rights of Indigenous
Peoples as we seek to engage with Aboriginal
Our Reflect RAP will largely be about internal
and Torres Strait Islander Peoples.
reflection to facilitate a higher level of
cultural knowledge and awareness within our
organisation. In doing this, we will engage and
build meaningful relationships with Aboriginal
and Torres Strait Islander stakeholders where
we operate and seek their guidance on how we
can better support and include First Nations
peoples throughout our business.
10 11
OUR RECONCILIATION
JOURNEY TO DATE
As an Australian-based company, we recognise that our reconciliation
journey to date has been organic rather than concerted. As a business,
we are committed to being more proactive in our efforts towards reconciliation.
We highlight below some of the initiatives we Conducting Acknowledgement
have implemented to support and celebrate of Country at important events
Aboriginal and Torres Strait Islander peoples such as, MMS Board meetings, annual CEO
and communities: Roadshows, the Annual General Meeting and
investor presentations.
Celebration of NAIDOC Week
During NAIDOC Week November 2020 and Ongoing support of Bibbulmun
“we are committed July 2021, MMS held ‘yarning’ sessions, led by: Paper products,
a registered Aboriginal and Torres Strait
to being more • Nunka, Raymond Walker, the eldest son
of the eldest son of the Late Oodgeroo
Islander enterprise, which invests parts
of the proceeds of its profits into literacy
proactive in our also known as Kath Walker of the
tribe Noonuckle, custodian of the land
and numeracy programs for First Nations
communities, through the purchase of office
efforts towards Minjerribah (Stradbroke Island) and her
surrounding waters;
paper via our stationary supplier.
reconciliation.” • Barry Fewquandie, Aboriginal and South
The RAP provides MMS the opportunity to
drive a more strategic approach to supporting
Sea Islander decent, Aged Care and reconciliation, with a focus on embedding best
Disability Advocate with Aged & Disability practice policies and initiatives to facilitate
Advocacy Australia. the inclusion and participation of First Nations
peoples across our business practices.
The publication of articles in our
internal staff communications
to increase our people’s understanding of key
events such as National Reconciliation Week
and NAIDOC Week, and the purpose and
significance behind cultural protocols such as
Acknowledgement of Country.
12 13
OUR RAP DELIVERABLES
RELATIONSHIPS RESPECT
ACTION MMS DELIVERABLES TIME FRAME RESPONSIBILITY ACTION MMS DELIVERABLES TIME FRAME RESPONSIBILITY
1. Establish Identify Aboriginal and Torres Strait Dec 2022 Head of Corporate 1. Increase Develop a business case for increasing Nov 2022 Chief Human
and strengthen Islander stakeholders and organisations Affairs understanding, understanding, value and recognition Resources Officer
mutually beneficial within our sphere of influence. value and of Aboriginal and Torres Strait Islander
relationships recognition cultures, histories, knowledge and rights
with Aboriginal Research best practice and principles that Jun 2023 Head of Corporate of Aboriginal within our organisation.
and Torres support partnerships with Aboriginal and Affairs and Torres
Strait Islander Strait Islander Conduct a review of cultural learning Mar 2023 Chief Human
Torres Strait Islander stakeholders and needs within our organisation. Resources Officer
stakeholders and organisations. cultures, histories,
organisations. knowledge and
rights through Provide cultural awareness training Aug 2023 Chief Human
2. Build Circulate Reconciliation Australia’s NRW May 2023 Chief Customer cultural learning. to RAP Working Group, Executive Resources Officer
relationships resources and reconciliation materials to Officer Leadership team and HR Leadership
through celebrating our staff. team.
National
Reconciliation RAP Working Group members to May 2023 Chief Customer
2. Demonstrate Develop an understanding of the local Sep 2022 Chief Customer
Week (NRW). participate in an external NRW event. Officer
respect to Traditional Owners or Custodians of the Officer
Aboriginal and lands and waters within our organisation’s
Encourage and support staff and senior May 2023 Chief Customer Torres Strait operational area.
leaders to participate in at least one Officer Islander peoples by Increase staff’s understanding of the Nov 2022 Chief Customer
external event to recognise and celebrate observing cultural purpose and significance behind cultural Officer
NRW. protocols. protocols, including Acknowledgement
3. Promote Communicate our commitment to Jun 2022 Chief Executive of Country and Welcome to Country
reconciliation reconciliation to all staff. Officer protocols.
through our sphere 3. Build respect Raise awareness and share information Jun 2022, Chief Customer
of influence. for Aboriginal amongst our staff about the meaning of Jun 2023 Officer
Establish an MMS RAP Hub on our Sep 2022 Chief Customer and Torres Strait NAIDOC Week.
intranet for employees to access Officer Islander cultures
resources related to our RAP. and histories Introduce our staff to NAIDOC Week by Jun 2022, Chief Customer
by celebrating promoting external events in our local Jun 2023 Officer
Identify external stakeholders that our Dec 2022 Head of Corporate area.
organisation can engage with on our Affairs NAIDOC Week.
reconciliation journey. RAP Working Group to participate in an Jul 2022, Chief Human
external NAIDOC Week event. Jul 2023 Resources Officer
Identify RAP and other like-minded Mar 2023 Head of Corporate
organisations that we could approach Affairs
to collaborate with on our reconciliation
journey.
4. Promote Research best practices and policies Mar 2023 Chief Human
positive race in areas of race relations and Resources Officer
relations through anti-discrimination.
anti-discrimination
strategies. Conduct a review of HR policies and Sep 2023 Chief Human
procedures to identify existing anti- Resources Officer
discrimination provisions, and future
needs.
14 15
OUR RAP DELIVERABLES
OPPORTUNITIES GOVERNANCE
ACTION MMS DELIVERABLES TIME FRAME RESPONSIBILITY ACTION MMS DELIVERABLES TIME FRAME RESPONSIBILITY
1. Improve Develop a business case for Aboriginal Feb 2023 Chief Human 1. Establish and Maintain an operational RAP Working Jul 2022 Head of
employment and Torres Strait Islander employment Resources Officer maintain an Group to govern the implementation of Corporate Affairs
outcomes by within our organisation. effective RAP our RAP.
increasing Working Group
Draft a Terms of Reference for the RWG. Oct 2022 Head of
Aboriginal Build understanding of current Aboriginal Sep 2022 Chief Human (RWG) to drive
Corporate Affairs
and Torres and Torres Strait Islander staffing Resources Officer governance of the
Strait Islander RAP. Establish Aboriginal and Torres Strait Jul 2022 Head of
to inform future employment and
recruitment, Islander representation on the RWG Corporate Affairs
professional development opportunities.
retention and
professional Establish quarterly or more frequent RAP July 2022, Head of
Promote employment opportunities Dec 2022 Chief Human Working Group meetings to review the Oct 2022, Corporate Affairs
development. within our organisation to Aboriginal and Resources Officer progress of the RAP deliverables. Jan 2023,
Torres Strait Islander peoples through all Apr 2023,
job advertisements. July 2023,
Oct 2023
2. Increase Develop a business case for procurement Dec 2022 Group Executive –
Aboriginal and from Aboriginal and Torres Strait Islander Asset Management 2. Provide Define resource needs for RAP Jul 2022 Head of
Torres Strait owned businesses. and Aggregation appropriate implementation. Corporate Affairs
Islander supplier Services support for
effective Appoint a senior leader to champion our Jun 2022 Chief Human
diversity to RAP internally. Resources Officer
support improved Investigate Supply Nation membership. Dec 2022 Group Executive – implementation of
economic and Asset Management RAP commitments. Engage senior leaders in the delivery of Jun 2022, Head of
social outcomes. and Aggregation RAP commitments. Dec 2022 Corporate Affairs
Services June 2023
Report progress of RAP initiatives to Sep 2022 Head of
both internal and external stakeholders Sep 2023 Corporate Affairs
through internal communication channels
and our annual Sustainability Report.
Define appropriate systems and capability Jul 2022 Head of
to track, measure and report on RAP Corporate Affairs
commitments.
3. Build Contact Reconciliation Australia to Jun 2022 Head of
accountability verify that our primary and secondary Jun 2023 Corporate Affairs
and transparency contact details are up to date, to ensure
through reporting we do not miss out on important RAP
RAP achievements, correspondence.
challenges and
learnings both Contact Reconciliation Australia to Aug 2022 Head of Corporate
internally and request our unique link, to access Aug 2023 Affairs
externally. the online RAP Impact Measurement
Questionnaire
Complete and submit the annual RAP Sep 2022, Head of Corporate
Impact Measurement Questionnaire to Sep 2023 Affairs
Reconciliation Australia.
4. Continue our Register via Reconciliation Australia’s Aug 2023 Head of
reconciliation website to begin developing our next Corporate Affairs
journey by RAP.
16 developing our 17
next RAP.
ABOUT THE ARTIST THE ARTWORK
The large blue, white and grey community
symbol in the centre left of the painting
This is shown through the single set of
footprints which leads to the MMS Community
AND THE ARTWORK represents the parent company, MMS.
The smaller blue community symbol with
symbol, from there a second set of footprints
supports and partners with them until they
reach their goals, represented through the
the handprints and people below the MMS blue star.
community symbol represents the MMS’
Purpose of making a difference to people’s The coloured circles in the background
lives. The orange sun, which surrounds them connected to each other and MMS through
THE ARTIST the blue, grey and white dotted lines, represent
represents MMS’ Mission to be the market
Judi Sutton is a contemporary First Nations artist from leaders through inspired people who provide MMS’ diversified brands and are painted in
exceptional customer service and find new and their respective corporate colours. The two
the Kalkadoon people of North-West Queensland. sustainable ways of creating value by making half community symbols in grey and orange
the complex simple. The four orange dotted and blue and orange on either side of the
“I have always been a very creative person and expressed myself through my art. Born in my circles with white icons around the sun each painting, represent MMS’ overseas operations
home country of Mount Isa, I instill my interpretation of country and culture into my artworks, represent MMS’ Values, Better together, Put in the UK and New Zealand. Finally, the
inspired by the beautiful shapes, hues, flora and fauna of my land.” – Judi Sutton people first, Work together and Pursue better. three interlocking grey circles on the right of
the painting represent MMS’ commitments:
Judi reflects upon her personal journey to create her artworks, each one unique and visually The boomerang in the bottom left corner of the the bottom circle with the plant is MMS’
enchanting. She has mentored all of her children in skills, techniques and artistry from a young painting represents the foundation of MMS in commitment to sustainability; the middle circle
age to pursue their artistic careers and they are now world-renowned artists, creating paintings 1988 and clients and customers returning due represents its commitment to responsible
for governments, organisations and royalty from around the world. to the company’s exceptional customer service. business and customer wellbeing; and the top
The footprints represent MMS’ Vision to be the circle with the kangaroo and emu footprints
The artwork in this Reflect RAP was designed in collaboration with Judi’s daughter, Chern’ee trusted partner, supporting customers’ financial represents its commitment to diversity, the
Sutton, and reflects their interpretation of MMS Group and its reconciliation journey. wellbeing and lifestyle goals. Reconciliation Action Plan, as well as it’s RAP
working group, which is always moving forward
and never backwards.
“Judi reflects upon
her personal journey
to create her
artworks, each one
unique and visually
enchanting.”
Judi Sutton
MMS’ reconciliation journey by Judi Sutton
18 19CONTACT US McMillan Shakespeare Limited ABN 74 107 233 983 AFSL No. 299054 Head office Level 21, 360 Elizabeth Street Melbourne Victoria 3000 Telephone: +61 (0) 3 9097 3000 Fax: 1300 733 444 Sustainability sustainability@mmsg.com.au
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