Reimagining the future - Agility in a climate of change

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Reimagining the future - Agility in a climate of change
Reimagining
              the future
               Agility in a climate of change

Integrated Report
Reimagining the future - Agility in a climate of change
Introduction   Company Overview      Approach to Value-creation     Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

What’s in the Report                                             Agility in a
                                                                 climate of change
Introduction
Approach to Reporting                                03
Performance Highlights                               04
COVID-19 Response                                    09          ITC believes that when enterprises                                economic, environmental and social              with agility, fast-tracking innovation
Company Overview                                                 make societal value creation an                                   capital, thus embedding sustainability          across every dimension of operations
ITC at a Glance                                       14         integral part of their corporate                                  at the core of ITC’s strategy. Today,           – across the value chain. This was
ITC’s Businesses                                      17
                                                                 strategy, powerful drivers of                                     this strategy has not only contributed          accompanied by large scale efforts
ITC’s Brandscape                                      18
                                                                 innovation emerge that make growth                                to building strong businesses of                to provide relief and support to
Operational Footprint                                 19
ITC’s Value Chain                                    20
                                                                 more enduring for all stakeholders.                               the future as well as a portfolio of            communities in need, around our
Sustainability Ambitions                              21         At ITC, we call this paradigm                                     winning world-class brands, but it              operational areas, across the country.
                                                                 ‘Responsible Competitiveness’ -                                   also continues to guide our thoughts,
Approach to Value-creation                                                                                                                                                         At the same time - as the world
                                                                 an abiding strategy that focuses                                  strategies and actions as we address
Creating Integrated Value                            26                                                                                                                            prepares for a post-pandemic future,
Value-creation Model                                 27          on extreme competitiveness but                                    the many challenges posed by the
                                                                                                                                                                                   ITC is actively working towards
Stakeholder Engagement                               28          in a manner that replenishes the                                  unprecedented COVID-19 pandemic.
                                                                                                                                                                                   Sustainability 2.0, an agenda which
Materiality Assessment                               29          environment and supports sustainable
                                                                                                                                   While navigating this ‘new normal’,             reimagines sustainability under
Strategy                                             30          livelihoods. Our innovative business
                                                                                                                                   Agility at scale underlined our                 the pressing challenges of climate
Value-creation for Stakeholders                                  models synergise the building of
Delighting Customers                                  41
                                                                                                                                   approach at each step. ITC responded            change.
Creating Shareholder Value                           49
Preserving and Nurturing the Environment             56
Serving and Empowering Communities                   70          Key Stories
Workforce of Tomorrow                                74
 ollaborating with Suppliers and
C
Value Chain Partners                                 78

Governance
ITC’s Corporate Governance                            81
 overnance Structure and
G
Interlinkage with Management                         82
Board of Directors and Executive Management          83
ESG Risk Management                                  86
Ratings and Awards                                   87          Corporate Overview                              Approach to Value-creation            Value-creation for Stakeholders          Governance
Certifications                                       89
                                                                 Agility in Driving                              Agile in Creating                     Agile in Reimagining                     Enabling Agility
                                                                 Innovation                                      Enduring Value                        Sustainability                           & Responsibility
                                                                         page 13                                         page 25                            page 40                                 page 80
Reimagining the future - Agility in a climate of change
Introduction   Company Overview      Approach to Value-creation     Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

APPROACH TO REPORTING

Reporting Framework                                                                    Data Management System and
This is ITC’s 4 Integrated Report, prepared in addition to the
              th
                                                                                       Reporting Boundary
Company’s 18th Sustainability Report, which attempts to present
                                                                                       ITC has deployed an Integrated Sustainability Data Management
a range of financial and non-financial disclosures to inform its
                                                                                       System to collect, collate and analyse the environmental and social
stakeholders about how different ‘capitals’ are being deployed to
                                                                                       data. The system is equipped with strong internal controls to ensure
enable the creation of enduring value. ITC’s Integrated Report has
                                                                                       source-credibility and that the disclosures made in this Integrated
been prepared in line with the requirements of the International 
                                                                                       Report are backed by integrity of the underlying data that have
Framework developed by the International Integrated Reporting
                                                                                       been appropriately verified. The data for environmental and social
Council (IIRC).
                                                                                       performance are based on the Company’s performance of various
                                                                                       businesses, units, hotels and office complexes and third-party
Independent Audit and Assurance                                                        manufacturers (TPMs)/subsidiaries as included in the Sustainability
The financial information in this Integrated Report for the year                       Reporting boundary, details of which are available in the Report
2020-21 has been taken from the standalone financial statements                        Profile section of ITC’s Sustainability Report 2021.
of the Company, which have been audited by independent
auditors, Messrs. S R B C & Co LLP. The non-financial information
(environmental and social performance data) presented in this Report
for year 2020-21, also appears in ITC’s Sustainability Report 2021
which is prepared on the basis of the Global Reporting Initiative (GRI)
Standards and meets the ’In Accordance - Comprehensive‘ criteria,
and has also been independently assured by Messrs. Deloitte
Haskins & Sells LLP.
ITC has computed its greenhouse gas (GHG) inventory, including
GHG emissions, biogenic Carbon Dioxide (CO2) emissions and GHG
removals, in accordance with ISO 14064:2006. The GHG inventory
of 2020-21 has been verified by Messrs. Deloitte Haskins & Sells LLP
at the ‘Reasonable Assurance’ level. ITC accounts for the following
gases in its GHG inventory: Carbon Dioxide (CO2), Methane (CH4),
Nitrous Oxide (N2O), Hydrofluorocarbons (HFCs), Perfluorocarbons
(PFCs) and Sulphur Hexafluoride (SF6), GHG Emissions and also CO2
sequestered.

Integrated Report 2021                                                                                                  | 03 |
Reimagining the future - Agility in a climate of change
Introduction   Company Overview      Approach to Value-creation     Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

PERFORMANCE HIGHLIGHTS

Steady performance
amid uncertainties
Highlights

       Financial

       Operational

       Environmental

       Social

       Human Capital

                                                                                                 D 48,151 crores                 D 32,110 crores                  Among Top 3
                                                                                                                                                                  contributors
                                                                                                 Gross Revenue                   Contribution to the National
                                                                                                                                 Exchequer (67% of Value-added)   to the National Exchequer
                                                                                                                                                                  in private sector

                                                                                                 D33,557 crores D 2,68,948 crores 16.9%
                                                                                                 Non-Cigarette Segment           Market Capitalisation            CAGR over the Last
                                                                                                 Revenue                         As on 31st March, 2021           Two Decades
                                                                                                                                                                  Total Shareholder Returns

Integrated Report 2021                                                                                                  | 04 |
Reimagining the future - Agility in a climate of change
Introduction   Company Overview      Approach to Value-creation     Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

PERFORMANCE HIGHLIGHTS

Steady performance
amid uncertainties
Highlights

       Financial

       Operational

       Environmental

       Social

       Human Capital

                                                                                                           200+                  107      25            120+       13
                                                                                                           Manufacturing         Hotels   FMCG Brands   Products   Businesses
                                                                                                           Units                                        Launched   of Tomorrow

Integrated Report 2021                                                                                                  | 05 |
Reimagining the future - Agility in a climate of change
Introduction   Company Overview      Approach to Value-creation     Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

PERFORMANCE HIGHLIGHTS

Steady performance
amid uncertainties
Highlights

       Financial

       Operational

       Environmental

       Social

       Human Capital

                                                                                                 41%                             33                             42.95 million kl
                                                                                                 ITC’s Energy from               No. of USGBC/IGBC              Total Rainwater Harvesting
                                                                                                 Renewable Sources               Certified Platinum Buildings   (RWH) Potential Created

                                                                                                  99%                            78,000 MT+                     31,000 MT+
                                                                                                  Of the total solid waste       Of Dry Waste Sustainably       Of Post-Consumer Plastic Waste
                                                                                                  generated in ITC units was     Managed by ITC Programmes      – equivalent to more than 80%
                                                                                                  either reused or recycled                                     of plastic packaging films utilised
                                                                                                                                                                by ITC

Integrated Report 2021                                                                                                  | 06 |
Reimagining the future - Agility in a climate of change
Introduction   Company Overview      Approach to Value-creation     Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

PERFORMANCE HIGHLIGHTS

Steady performance
amid uncertainties
Highlights

       Financial

       Operational

       Environmental

       Social

       Human Capital

                                                                                                             6 million                 160 million
                                                                                                             Sustainable Livelihoods   Person-days of Employment Generated
                                                                                                             supported                 through Social and Farm Forestry Initiatives

                                                                                                             4 million+                18 million+
                                                                                                             Farmers Empowered         Citizens Covered through ITC’s
                                                                                                             by ITC e-Choupal          Solid Waste Management
                                                                                                                                       Programmes

Integrated Report 2021                                                                                                   | 07 |
Reimagining the future - Agility in a climate of change
Introduction   Company Overview      Approach to Value-creation     Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

PERFORMANCE HIGHLIGHTS

Steady performance
amid uncertainties
Highlights

       Financial

       Operational

       Environmental

       Social

       Human Capital

                                                                                                             35,900+                                 7.5 lakh+
                                                                                                             Total Employees in                      Total Training (person-days)
                                                                                                             ITC Group

                                                                                                             95%                                     ITC Hotels certified as a

                                                                                                                                                     Great Place
                                                                                                             Of employees are proud to work at
                                                                                                             ITC, as per a company-wide iEngage      to Work
                                                                                                             Survey - amongst the highest globally   In FY 2020-21

Integrated Report 2021                                                                                                  | 08 |
Reimagining the future - Agility in a climate of change
Introduction   Company Overview       Approach to Value-creation    Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

COVID-19 RESPONSE

Agility in Adversity,
Compassionate
in Crisis
The COVID-19 pandemic has impacted nearly
every nation on earth, at a scale and depth never
experienced before. In response, governments,
businesses, healthcare providers and individuals
came together to adapt to the new normal.
                                                                                              D 215 crores
                                                                                              Set up for COVID-19 Contingency
Committed to its credo of putting ‘Nation First:                                              Fund which is being used to
                                                                                              provide relief to the poor and
Sab Saath Badhein’ ITC made concerted efforts
                                                                                              vulnerable sections of the society
to contribute to India’s fight against COVID-19.
Responding with agility and compassion,
                                                                                              Schemes under MGNREGA
ITC undertook several initiatives to support
                                                                                              generated over
communities in distress, crafting innovative
solutions to ensure business continuity and
addressing consumers’ emerging needs speedily.
                                                                                              5.5 million
                                                                                              Person-days of employment
ITC responded proactively to support its                                                      in 16 states
stakeholders.

                                                                                              25
                                                                                              States and Union Territories
                                                                                              supported with a combination
                                                                                              of cooked meals, packaged food
                                                                                              and hygiene products

Integrated Report 2021                                                                                                  | 09 |
Reimagining the future - Agility in a climate of change
Introduction   Company Overview       Approach to Value-creation    Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

COVID-19 RESPONSE

Communities                                                                              Farmers, Supply Chain                                                 Consumers
                                                                                         and Distribution
• ITC worked with Government's MGNREGS programme to create                               • Ensured efficient market servicing and availability of the          • ITC ramped up production capacity of essential products,
  55 lakh person-days of work worth ₹ 90.5 crores.                                         Company’s products through concerted actions across                   and resumed distribution in record time while ensuring total
                                                                                           all nodes of operations including extension of support to             compliance with safety protocols.
• ITC along with ITC Education and Healthcare Trust and ITC
                                                                                           trade partners, realignment of the distribution infrastructure,
  Rural Development Trust has set up a ₹ 215 crores COVID-19                                                                                                   • ITC launched new and innovative solutions to meet the
                                                                                           deployment of innovative delivery models, strategic
  contingency fund. A large part of the fund has been utilised                                                                                                   heightened nutritional and hygiene requirements of its
                                                                                           partnerships and enhanced usage of digital technologies.
  towards providing relief to the poor and vulnerable sections                                                                                                   consumers.
  of the society who are facing severe disruptions to their                              • ITC was amongst the first in the industry to launch an online
                                                                                                                                                               • Enhanced the presence of its product portfolio in alternative
  livelihoods.                                                                             ordering system for retailers to mitigate the disruption in sales
                                                                                                                                                                 channels and entered into collaboration with new partners
                                                                                           operations.
• Together with local authorities, a combination of cooked meals,                                                                                                (viz., Dominos, Swiggy, Zomato and Dunzo) to efficiently
  packaged food and hygiene products were distributed across                             • Business Continuity Plans have been activated by various              service consumers.
  25 States and Union Territories.                                                         business teams to secure key material supplies including usage
                                                                                                                                                               • Pioneered an innovative model - 'ITC Store on Wheels' - to
                                                                                           of substitute materials, identification of alternate/domestic
                                                                                                                                                                 directly service consumers in 900+ residential societies in top
                                                                                           vendors, identification and activation of potential alternative
                                                                                                                                                                 markets.
                                                                                           manufacturing capacities to supplement existing facilities.
                                                                                                                                                               • The recently-launched exclusive ‘ITC e-store’, was also
                                                                                         • ITC also extended financial support to its supply chain partners
                                                                                                                                                                 leveraged effectively to provide on demand access to
                                                                                           for obtaining COVID-19 Insurance Cover for their associates,
                                                                                                                                                                 consumers in select markets.
                                                                                           covering hospitalisation and diagnostic expenses, apart from
                                                                                           sharing COVID-19 safety protocols and providing training.

Integrated Report 2021                                                                                                  | 10 |
Introduction   Company Overview       Approach to Value-creation    Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

COVID-19 RESPONSE

Standing with Team ITC

ITC salutes its frontline warriors                               • Contingency Management Teams deployed at                   • Employees have been provided secure remote          • Risk mitigation protocols such as zoning in
                                                                   all locations.                                               connectivity to facilitate Work from Home.            factories and restrictions on travel and office
who worked relentlessly to serve its
                                                                                                                                                                                      presence.
consumers and the nation amidst                                  • Detailed advisories have been issued to                    • The Company’s employees, trade partners,
                                                                   employees on how to safeguard themselves,                    transporters and their associates were provided     • The Company has made arrangements with
such adversity. The Company has
                                                                   their colleagues and associates, and their                   extensive training – both online and at the place     various medical establishments to facilitate
taken a host of measures to ensure                                 families, both at the workplace as well as at their          of work - in COVID-19 safety protocols.               COVID-19 vaccination among eligible employees
employee wellbeing:                                                homes.                                                                                                             and their families as well as value chain partners
                                                                                                                              • Medical advisories through a network of
                                                                                                                                                                                      across India.
                                                                 • Covid care centres for employees and their                   Company Doctors and webinars, on preventive
                                                                   families, assistance with hospitalisation and                measures and counselling services.
                                                                   treatment, and paid leave for those infected or
                                                                   in quarantine.

Integrated Report 2021                                                                                                   | 11 |
Introduction   Company Overview       Approach to Value-creation    Value-creation for Stakeholders   Governance

    Approach to Reporting   Performance Highlights   COVID-19 Response

COVID-19 RESPONSE

Business response                                               Some key interventions

                                                                                                  Swift Resumption of Operations                                                  ‘WeAssure’ programme for hotels
In the wake of the pandemic,                                                                      Over 90% of the factories manufacturing                                         ITC’s Hotels business launched the ‘WeAssure’
ITC maintained a strict vigil on                                                                  essential products were operational within two                                  programme in collaboration with medical
                                                                                                  weeks of imposition of the lockdown.                                            professionals and disinfection experts to reassure
emerging trends, and responded
                                                                                                                                                                                  guests, and to provide best-in-class experience in
swiftly, leveraging opportunities                                                                 More than 85% of the Company’s WDs and
                                                                                                                                                                                  hygiene and safety at the Company’s iconic Hotels.
                                                                                                  associated warehouses were made operational
and mitigating risks. The Company                                                                 within 10 days of the lockdown, serving million of
initiated a three-pronged                                                                         consumers with highly motivated frontline teams.
                                                                                                                                                                                  ‘Flavours’ and ‘Gourmet Couch’ menus as
approach of ‘Survive, Revive and                                                                                                                                                  home delivery and takeaway offerings
Reimagine’ to combat the evolving                                                                                                                                                 For presenting unique cuisine experiences to
situation and guide its business                                                                                                                                                  discerning guests during the lockdown, ITC Hotels
                                                                                                                                                                                  launched ‘Flavours’ and ‘Gourmet Couch’ menus
continuity.
                                                                                                                                                                                  as home delivery and takeaway offerings. These
ITC responded with agility by                                                                                                                                                     were further augmented with the introduction of
                                                                                                                                                                                  ‘Biryani & Pulao Collection’ comprising timeless
innovating, ideating and launching                                                                Capacity Augmentation                                                           flavours of classic culinary dishes.
120+ products, and delivery                                                                       The Personal Care Business rapidly expanded
                                                                                                  manufacturing capacity manifold and enhanced
mechanisms in fast-track mode
                                                                                                  availability of ‘Savlon’ antiseptic liquid, soap,
to meet the evolving needs of the                                                                 handwash, hand sanitiser and ‘Fiama’ handwash             accelerated digital transformation
consumers. These included several                                                                 products in the market.
                                                                                                                                                            The pandemic has given wings to the trend of Digitalisation that
first-to-market products as well.                                                                                                                           was already gathering momentum. Apart from e-Commerce, digital
Agility was also reflected in the                                                                 Purposeful innovation                                     entertainment, work-from-home conferencing, telemedicine,
way the Company reconfigured                                                                      In record time, several exciting and relevant offerings   education, learning and skill development, e-services and social
                                                                                                  under the ‘Savlon’ brand were launched viz.,              media communications, have all experienced exponential surge.
its supply chain, recalibrated
                                                                                                  Surface Disinfectant Spray, Clothes Disinfectant and
manufacturing capacities,                                                                         Refreshing Spray, Spray and Wipe, Multi-purpose
                                                                                                                                                            Accelerated digital transformation is integral to ITC’s future-
                                                                                                                                                            ready strategy and is increasingly being harnessed to enhance
collaborated effectively with                                                                     Disinfectant Liquid, Germ Protection Wipes, Face
                                                                                                                                                            competitive advantage. Cutting-edge digital technologies are
partners and utilised digitalisation                                                              Mask, ‘Hexa’ range of soaps and hand sanitising liquid.
                                                                                                                                                            being increasingly deployed across key touch points spanning
to power processes.                                                                               Repurposing manufacturing plants
                                                                                                                                                            Consumer Experience, Smart and Agile Manufacturing & Supply
                                                                                                                                                            Chain Operations, Employee Experience and Intelligent Insights
                                                                                                  Repurposed its newly set up perfume
                                                                                                                                                            Platforms. Foundational initiatives such as the ‘DigiNext’ and ‘Young
                                                                                                  manufacturing plant in Manpura, Himachal
                                                                                                                                                            Digital Leaders Forum’ have been implemented towards steering the
                                                                                                  Pradesh in quick time to manufacture hand
                                                                                                                                                            Company through its digital journey and fostering a data driven and
                                                                                                  sanitisers and service increased demand.
                                                                                                                                                            ‘digital first’ culture across the organisation.

Integrated Report 2021                                                                                                    | 12 |
Introduction      Company Overview        Approach to Value-creation     Value-creation for Stakeholders      Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint   ITC’s Value Chain   Sustainability Ambitions

COMPANY OVERVIEW                                                                                                                                                         ITC’s Core Values are aimed at

Agility
                                                                                                                                                                         developing a customer-focused,
                                                                                                                                                                         high-performance organisation,
                                                                                                                                                                         which creates larger value for all

in Driving
                                                                                                                                                                         its stakeholders.
                                                                                                                                                                         ITC’s commitment to create a robust and
                                                                                                                                                                         future-ready organisation that addresses the

Innovation
                                                                                                                                                                         aspirations of the nation and its stakeholders
                                                                                                                                                                         is at the core of its organisational vitality. This
                                                                                                                                                                         commitment drives continuous innovation across
                                                                                                                                                                         all products, processes and systems of its
                                                                                                                                                                         diverse businesses.
                                                                                                                                                                         ITC’s Life Sciences and Technology Centre (LSTC)
                                                                                                                                                                         works continuously to churn out game-changing,
                                                                                                                                                                         science-led innovative products and other
                                                                                                                                                                         business solutions. This has enabled ITC to launch
                                                                                                                                                                         first-to-market brands that delight customers
                                                                                                                                                                         and retain the competitive edge in a
                                                                                                                                                                         fast-changing operating environment. To
                                                                                                                                                                         strengthen its digital infrastructure across the
                                                                                                                                                                         value chain, ITC has formulated comprehensive
                                                                                                                                                                         business-wise strategies. The Company’s
                                                                                                                                                                         businesses are housed in state-of-the-art
                                                                                                                                                                         manufacturing facilities, supported by
ITC at a Glance
ITC’s Businesses
                                                     14
                                                     17
                                                                                                                                   120+                                  new-generation technologies to step up
                                                                                                                                                                         resource productivity and the quality of its
                                                                                                                                   New and innovative products were
                                                                                                                                   launched in record time during        products and services with speed and precision.
ITC’s Brandscape                                     18
                                                                                                                                   FY2020-21 with compelling value
Operational Footprint                                19                                                                            propositions, demonstrating agility
ITC’s Value Chain                                   20                                                                             and execution excellence

Sustainability Ambitions                             21

Integrated Report 2021                                                                                                                  | 13 |
Introduction      Company Overview       Approach to Value-creation      Value-creation for Stakeholders      Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint   ITC’s Value Chain   Sustainability Ambitions

ITC AT A GLANCE

 ITC’s
‘Nation First: Sab                                                                                      VISION
                                                                                    Sustain ITC’s position as one of India’s

 Saath Badhein’
                                                                                     most valuable corporations through
                                                                                     world-class performance, creating
                                                                                    growing value for the Indian economy

 Philosophy
                                                                                      and the Company’s stakeholders.

                                                                                                        MISSION
                                                                                               To enhance the
ITC’s ‘Nation First: Sab Saath Badhein’                                                wealth-generating capability
philosophy has inspired the Company to                                                of the enterprise in a globalising
integrate sustainability as a bedrock of                                            environment, delivering superior and                • The Company is creating multiple drivers of              agriculture and industry, generating largescale
                                                                                       sustainable stakeholder value.
its corporate strategy even as it builds a                                                                                                growth across its leading businesses that                employment opportunities and supporting
                                                                                                                                          span all three sectors of the Indian economy -           sustainable livelihoods, driving import
globally competitive Indian enterprise of
                                                                                                                                          agriculture, manufacturing and services. These           substitution by enhancing the competitiveness
tomorrow.                                                                                               VALUES                            include Fast Moving Consumer Goods (FMCG),               of domestic agri-value chains and industry,
                                                                                        ITC’s Core Values are aimed at                    Hotels, Paperboards, Paper and Packaging, and            creating national brands to maximise value
                                                                                       developing a customer-focused,                     Agri Businesses.                                         capture in India, increasing Indian agri-exports
                                                                                    high-performance organisation which                                                                            and promoting sustainable business practices.
                                                                                                                                        • ITC derives its strengths from its deep consumer
                                                                                     creates value for all its stakeholders:
                                                                                                                                          insights, cutting-edge Research & Development,         • ITC’s sustainability initiatives seek to serve
                                                                                                                                          differentiated product development capacity,             national priorities through creation of largescale
                                                                                                                                          cuisine expertise, brand-building capability,            sustainable livelihoods and augmentation of
                                                                                                                                          world-class manufacturing infrastructure,                natural resources, reflecting the Company’s
                                                                                     Trusteeship                  Excellence              extensive rural linkages, efficient trade                commitment to its credo of ‘Nation First: Sab
                                                                                                                                          marketing and distribution network and                   Saath Badhein’.
                                                                                                                                          dedicated human resources.
                                                                                                                                        • ITC is investing in the future through fortification
                                                                                    Customer focus               Innovation
                                                                                                                                          of its robust product portfolio, seeding of new        Investments made by ITC continue to
                                                                                                                                          categories, sharper alignment of R&D and               be guided by the national objectives
                                                                                                                                          innovation to business outcomes, harnessing
                                                                                                                                          the power of digital, and an agile and efficient
                                                                                                                                                                                                 of ‘Make in India’, ‘Doubling Farmers’
                                                                                       Respect                     Nation
                                                                                      for people                 orientation              supply chain.                                          Income’ and the overarching theme
                                                                                                                                        • The Company’s interventions across its
                                                                                                                                                                                                 of ‘Atmanirbhar Bharat’ that seeks
                                                                                                                                          operating segments are aligned to the national         to make the country stronger,
                                                                                                                                          priorities of enhancing competitiveness of Indian      resilient and more competitive.

Integrated Report 2021                                                                                                             | 14 |
Introduction      Company Overview       Approach to Value-creation      Value-creation for Stakeholders      Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint   ITC’s Value Chain   Sustainability Ambitions

ITC AT A GLANCE

           Highlights

        A Global Exemplar in ‘Triple                                  Clear leader in the FMCG industry                                Deep rural linkages and agri-                                              Cutting-edge R&D capability with
        Bottom Line’ Performance.                                     in terms of Cash Flow generation.                                commodity sourcing expertise.                                              over 350 highly qualified scientists
                                                                                                                                                                                                                  in Life Sciences & Technology
                                                                                                                                                                                                                  Centre (LSTC), Bengaluru, with
                                                                                                                                                                                                                  over 900 patents and design
        Demonstrated track                                            World-class distributed                                          Leveraging digital technologies across
                                                                                                                                                                                                                  registration applications.
        record of creating superior                                   manufacturing footprint and a                                    areas such as consumer engagement
        shareholder value.                                            multi-channel distribution network.                              and insight discovery, smart                                               Leveraging synergies residing
                                                                                                                                       manufacturing, agri value chains,                                          across diverse businesses.
                                                                                                                                       supply chain agility and
        Consistent Dividend Payouts                                   Building purpose-led brands                                      front-end execution.
        backed by a clear and robust                                  anchored on larger consumer needs.                                                                                                          Trailblazer in Green hoteliering.
        dividend policy.

        Zero Debt Company.                                            Pursuing value-accretive and                                          harnessing the power of digital
                                                                      synergistic opportunities for
                                                                      inorganic growth.                                                                                                             cturing        Insig
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Building Intellectual Property through Cutting-edge R&D

                                                                                                                                                                    eri

                                                                                                                                                                                                                                                ee
                                                                                                                                                                 Exp

                                                                                                                                                                                                                                                   Eng
The Company’s state-of-the-art ITC Life                              scientific infrastructure and state-of-the-art

                                                                                                                                                             mer

                                                                                                                                                                                                                                                      age
Sciences and Technology Centre (LSTC) in                             facilities to create knowledge, build intellectual

                                                                                                                                                        Consu
                                                                                                                                                                                                  Digital-first Culture

                                                                                                                                                                                                                                                         ment
Bengaluru is at the core of driving science-led                      property through experimental research, rapid                                                                                 DigiNext / Young
                                                                                                                                                                                                 Digital Leaders Forum
product innovation to support and build ITC’s                        prototyping and process development.
portfolio of world-class brands.
                                                                     Centres of Excellence in Biosciences,
                                                                                                                                                                     State-of-the-Art Digital Technologies, Infrastructure and Security
The LSTC team comprising over 350 highly                             Agrisciences and Materials, and robust research
qualified scientists have a mandate to work                          platforms such as Beauty & Hygiene, Heath
on future-ready science platforms, design                            & Wellness, Agro-forestry & Crop Sciences,                              The pandemic has given wings to the trend of                      areas spanning Consumer Experience, Smart and
differentiated products to address unique                            Sustainable Packaging materials continue to                             Digitalisation that was already gathering momentum.               Agile Manufacturing & Supply Chain Operations,
                                                                                                                                             Accelerated digital transformation is integral to                 Employee Experience and Intelligent Insights
needs and deliver superior benefits to Indian                        drive world-class innovation. Rigorous systems,
                                                                                                                                             ITC’s future-ready strategy and is increasingly being             Platforms. Foundational initiatives such as the
consumers. R&D teams seamlessly integrate                            processes and industry best practices have                              harnessed to enhance competitive advantage.                       ‘DigiNext’ and ‘Young Digital Leaders Forum’ have
classical concepts of product development                            enabled securing global quality certifications - a                                                                                        been implemented towards steering the Company
                                                                                                                                             Cutting-edge digital technologies are being
to explore and harness cross-business                                key enabler in delivering products that follow                          increasingly deployed across strategic impact                     through its digital journey and fostering a data driven
synergies. LSTC has evolved over the years                           the highest standards in quality, safety and                                                                                              and ‘digital first’ culture across the organisation.
and is presently resourced with world-class                          efficacy to the Indian consumer.

Integrated Report 2021                                                                                                             | 15 |
Introduction      Company Overview       Approach to Value-creation      Value-creation for Stakeholders      Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint   ITC’s Value Chain   Sustainability Ambitions

HARNESSING THE POWER OF DIGITAL

   The FMCG Businesses continue to increasingly leverage ‘Sixth                                                                                                      Several digitally powered interventions are underway towards
   Sense’, the Marketing Command Centre and Consumer Data                                                                                                            enhancing productivity, driving efficiency and reducing costs.
   Hub – an AI powered hyper-personalised platform backed by a                                                                                                       These initiatives are anchored on the key pillars of synchronised
   robust partner ecosystem for content and data - to gain insights                                                                                                  planning and forecasting, next generation agile supply chain,
   on market trends and consumer behaviour and synthesise the                                                                                                        smart manufacturing and sourcing, and smart demand capture
   same to craft contextual brand communication and product                                                                                                          and fulfilment. Strategic investments are also being made
   development. Over 2,000 content assets have been deployed                                                                                                         towards enhancing value creation leveraging data and analytics.
   leveraging this platform within a relatively short span of time at                                                                                                Key interventions include augmenting the Company’s NextGen
   significantly lower cost.                                                                                                                                         data architecture powered by Artificial Intelligence/Machine
                                                                                                                                                                     Learning (AI/ML), identifying and prioritising use cases for
                                                                                                                                                                     impactful outcomes and setting up a Data Science academy
                                                                                                                                                                     comprising data scientists and engineers to drive and sustain
                                                                                                                                                                     data and analytics programmes.
                                                                                                                                                                     The Company’s TM&D vertical continues to leverage digital
                                                                                                 The year also marked the scale up of the Company’s Direct-          technologies to drive productivity, improve market servicing,
                                                                                                 to-Consumer (D2C) channel, the ‘ITC e-Store’. Launched              draw actionable insights for sharp-focused interventions,
                                                                                                 just prior to the lockdown in March 2020, this initiative was       augment sales force capability and deepen connect with
                                                                                                 extended to 11 cities during the year. Powered by state-of-the-     retailers.
               Superior Consumer                  Impactful Brand                                art digital technologies and a robust fulfilment infrastructure,
                  Insights and                     Campaigns and                                                                                                     Several Robotic Process Automation BOTs are operational
                                                                                                 the platform offers consumers on-demand access to a wide
                   Innovation                       Engagement                                                                                                       across businesses thereby eliminating non-value adding and
                                                                                                 range of the Company’s FMCG products under one roof.
                                                                                                                                                                     repetitive work. Access to secure and contemporary platforms
                                                                                                 Cutting-edge digital technologies including Industry 4.0,           has been provided by seamlessly and securely implementing
                                                                                                 Advanced Analytics, Big Data and industrial Internet of             remote working for its employees through extensive IT
                                                                                                 Things (IoT) continue to be deployed towards strengthening          enablement.
                                                                                                 the Company’s real time operations and execution platform.

                       Continuous                   Enhanced                                                                                                              Synchronised                    Agile
                      Tracking and                   Shopper                                                                                                              Planning                        Supply Chain
                        Feedback                    Experience
                                                                                                 Leveraging Digital for Empowering Retailers
                                                                                                 A virtual summit on ‘Digital Enablement for Kirana Outlets’ was
                                                                                                                                                                                                  Smart
                                                                                                 held to educate and upskill retailers on best practices in retail                              Operations
                                                                                                 management. The summit saw an overwhelming participation
                                                                                                 of 1500+ retailers, securing a place in the GUINNESS WORLD
                                                                                                 RECORDS® for ‘Most viewers for a retail management live stream           Smart Demand                    Smart Manufacturing
                                                                                                 on a bespoke platform’.                                                  Capture & Fulfilment            And Sourcing

Integrated Report 2021                                                                                                             | 16 |
Introduction       Company Overview       Approach to Value-creation      Value-creation for Stakeholders      Governance

            ITC at a Glance   ITC’s Businesses    ITC’s Brandscape   Operational Footprint    ITC’s Value Chain   Sustainability Ambitions

       ITC’S BUSINESSES

       Businesses that Build Value                                                                                                                  ITC is one of India's foremost private sector companies and
                                                                                                                                                    a diversified conglomerate with businesses spanning FMCG,

       for the Indian Economy
                                                                                                                                                    Hotels, Paperboards, Paper & Packaging and Agri Business.

FMCG - Others                                               FMCG Cigarettes                                              Hotels                                                         Paperboards, Paper &                                  Agri Business
•   ITC’s FMCG-Others segment includes                      •   Clear market leader.                                     • 2nd Largest Hotel Chain in India; 4 brands -                 Packaging                                             • Leading Agri Business player in India.
    Branded Packaged Foods, Personal                        •   Well-laddered portfolio of brands; Wide                    107 iconic luxury properties.                                                                                      • Pioneer in Rural Transformation.
    Care Products, Education and Stationery                                                                                                                                             • Clear market leader in the Indian Paperboards &
                                                                and deep distribution network.                           • Trailblazer in ‘Responsible Luxury’ with all                   Specialty Papers industry.                          • Sourcing & Supply operations in 22 states
    Products, Incense Sticks (Agarbattis) and                                                                              Premium Luxury hotels being LEED Platinum
                                                            •   World-class products & processes                                                                                        • Fully integrated business model – secure,             encompassing over 20 agri value chain
    Safety Matches.                                                                                                        certified.
                                                                anchored on innovation.                                                                                                   renewable and cost competitive fibre base,            clusters.
•   The diverse portfolio is anchored on over                                                                            • Globally acknowledged for its iconic cuisine
                                                            •   State-of-the-art manufacturing facilities.                                                                                in-house pulp manufacturing.                        • Largest procurer of wheat after FCI (Food
    25 world-class purpose-led Indian brands                                                                               brands.
                                                            •   Strong vertical integration with Leaf                                                                                   • India’s largest, technologically advanced and         Corporation of India).
    - creating, capturing & retaining value in
                                                                tobacco and Packaging & Paperboards                      • World’s first hotel chain to receive Platinum                  most eco-friendly Paper & Paperboards business;     • Leveraging Information Technology for
    India.
                                                                businesses.                                                certification in infection risk management by                  ‘Make In India’ exemplar.                             the transformational ‘e-Choupal’ initiative;
•   The Company’s FMCG products reach                                                                                      M/s DNV.
                                                            •   Best-in-class profitability & returns globally.                                                                         • No. 1 player in the Value-added Paperboards           Empowering over 4 million farmers.
    over 150 million households in India.
                                                                                                                         • ITC Windsor, Bengaluru - First hotel in the                    segment.                                            • Quality & Cost-optimised agri commodity
•   One of the fastest growing Branded                                                                                     world to receive the prestigious LEED Zero
                                                                                                                                                                                        • 40+ B2B Brands with Innovative & Differentiated       sourcing.
    Packaged Foods Businesses in India.                                                                                    Carbon Certification by USGBC.
                                                                                                                                                                                          Offerings.                                          • Providing institutional support & empowering
•   Purposeful innovation anchored on robust                                                                             • ‘Asset-right’ growth strategy; robust pipeline
                                                                                                                                                                                        • World-class environmental performance;                grassroots institutions.
    R&D platforms nurtured by LSTC.                                                                                        of management contracts.
                                                                                                                                                                                          renewable energy consumption and large scale        • Delivering competitive advantage to ITC’s
•   Distributed state-of-the-art manufacturing
                                                                                                                                                                                          afforestation programmes.                             Branded Packaged Foods Businesses - high
    facilities; 9 ICMLs operational.
                                                                                                                                                                                        • One-stop packaging solutions provider -               quality & cost competitive agri-sourcing.
•   Multi-channel Go-To-Market model; smart,
                                                                                                                                                                                          diversified manufacturing base and                  • Focus on scaling up Value-added segment
    agile and responsive Supply Chain.
                                                                                                                                                                                          multi-technology platform capabilities.               (Processed Fruits, Spices, Aqua, etc.).
•   Strong growth platforms; chosen
                                                                                                                                                                                        • Largest value added convertor of paperboard         • Enhancing competitiveness of domestic
    categories offer significant headroom for                                                                                                             B Y I T C H OT E L S

                                                                                                                                                                                          packaging in South Asia.                              value chains through e-Choupal 4.0, a crop
    growth.
                                                                                                                                                                                        • Leveraging Industry 4.0 & Digital technologies to     agnostic ‘phygital’ integrated agri solutions
    » Fortifying the Core, Addressing                                                                                                                                                                                                           platform.
         Adjacencies through Mother Brands,                                                                                                                                               improve operational efficiency, reduce wastages
                                                                                                                                                                                          and costs.                                          • No 1. leaf tobacco exporter in India (5th largest
         Building the New Core.
                                                                                                                                                                                        • Cutting-edge innovation and deep understanding        in the world); One-Stop Shop for Quality
                                                                                                                                                                                          of end-user needs being leveraged for                 Indian Tobaccos; best-in-class profitability
                                                                                                                                                                                          developing sustainable Paperboards & Packaging      • Pioneering cultivation of Flue-cured and
                                                                                                                                                                                          solutions.                                            superior Burley tobaccos in India.

       Segment Revenue*                                              D20,333.12 crores                        D 14,728.21 crores                                            D627.51 crores                        D5,618.55 crores                          D12,582.24 crores
                                                                     FMCG-Cigarettes                          FMCG-Others                                                   Hotels                                Paperboards, Paper and                    Agri Business
       *Figures for the year ended 31st March, 2021                                                                                                                                                               Packaging

             For more details on Segment-wise Revenue, Results, Assets and Liabilities, refer to Page 207 of Report and Accounts 2021

       Integrated Report 2021                                                                                                                  | 17 |
Introduction      Company Overview        Approach to Value-creation     Value-creation for Stakeholders        Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint     ITC’s Value Chain   Sustainability Ambitions

ITC’S BRANDSCAPE

ITC’s                                                                                                                                                                                 building brands with purpose

World-Class                                                                       No.1 in                              No. 1 in the Bridges segment               No. 1 in

Indian Brands                                                                  Branded Atta                            of Snack Foods (No. 2 overall
                                                                                                                        in Snacks & Potato Chips)
                                                                                                                                                               Cream Biscuits

                                                                                     Offerings                                        Offerings                     Offerings
ITC has built over 25 world-class                                              Atta, Salt and Spices,                    Bridges, Potato Chips and Namkeens     Biscuits and Cakes    Savlon Swasth India
brands across its diversified                                                   Fresh Dairy under                                                                                     Healthier Children, Healthier India
                                                                                Aashirvaad Svasti
business portfolio of Branded
Packaged Foods, Personal Care
Products, Education and Stationery
Products and Incense Sticks
(Agarbattis) and Safety Matches,
garnering an annual consumer
                                                                                                                                                                                      Vivel
spend of over D 22,000 crores.                                                        No.1 in                                           No. 2 in                  No. 2 in
                                                                                    Notebooks                                           Noodles                 Deodorants            Women Empowerment

                                                                                    Offerings                                           Offerings                   Offerings
                                                                                 Educational and                                     Noodles and Pasta        Perfumes & Deodorants
                                                                               Stationery products

                                                                                                                                                                                      YiPPee!
                                                                                                                                                                                      A Better World

                                                                                                                      D 1,200 crores
                                                                          No. 2 in Agarbattis
                                                                        No. 1 in Dhoop segment
                                                                                  Offerings
                                                                           Matches, Dhoop & Agarbatti                 Significant growth in
                                                                                                                      consumer spends for ‘Savlon’                                    Mom’s Magic
                                                                                                                      portfolio                                                       Saluting Mothers

                                                                    Source: Nielsen

Integrated Report 2021                                                                                                                    | 18 |
Introduction      Company Overview        Approach to Value-creation    Value-creation for Stakeholders      Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint   ITC’s Value Chain   Sustainability Ambitions

OPERATIONAL FOOTPRINT
                                                                                                                                                                          Highlights

Expanding                                                                                                                                                                 FMCG
                                                                                                                                                                          Over the years, ITC has invested in setting

the Operational                                                                                                                                                           up multiple Integrated Consumer Goods
                                                                                                                                                                          Manufacturing and Logistics facilities (ICML)
                                                                                                                                                                          towards augmenting its manufacturing and

Canvas
                                                                                                                                                                          sourcing footprint across categories and will
                                                                                                                                                                          enable its FMCG businesses to rapidly scale up.

                                                                                                                                                                          These ICMLs provide structural advantages
                                                                                                                                                                          to the Company's businesses by enhancing
                                                                                                                                                                          product freshness, improving market
                                                                                                                                                                          responsiveness, reducing the cost of servicing
Manufacturing Locations                                                                                                                                                   proximal markets and ensuring the highest
                                                                                                                                                                          standards of product hygiene, safety and
 Agri Business Division (ABD) Agri
                                                                                                                                                                          quality.
 Agri Business Division (ABD) Tobacco                                                                                                                                     Capacity utilisation at the 9 operational
                                                                                                                                                                          ICMLs is being ramped up along with focused
 Packaging & Printing Business (PPB)
                                                                                                                                                                          smart manufacturing interventions leveraging
                                                                                                                                                                          automation and Industry 4.0 technologies to
 Education & Stationery Products Business (ESPB)                                                                                                                          drive operational efficiencies, yield and energy
                                                                                                                                                                          management and further enhance safety
 Matches and Agarbattis Business (MAB)                                                                                                                                    and quality.

 Paperboards & Specialty Papers Division (PSPD)
                                                                                                                                                                          PAPERBOARDS AND SPECIALTY PAPERS
 Foods
                                                                                                                                                                          Recently, the Bhadrachalam unit augmented
                                                                                                                                                                          its Value-added Paperboards (VAP) capacity
 Personal Care Products Business (PCPB) Division
                                                                                                                                                                          by 45000 TPA which will further strengthen
                                                                                                                                                                          its market standing. The additional capacity is
 India Tobacco Division
                                                                                                                                                                          expected to be fully deployed in FY2021-22.

                                                                                                                                                                          HOTELS
                                                                                                                                                                          Construction of 3 properties - ITC Narmada,

                                                                                                                                            200+
                                                                                                                                                                          a Luxury Collection hotel in Ahmedabad and
                                                                                                                                                                          Welcomhotels at Bhubaneswar and Guntur -
                                                                                                                                                                          with around 500 rooms is nearing completion.
                                                                                                                                            Manufacturing Units
                                                                                                                                                                          During the year, in line with the ‘asset-right’
                                                                                                                                                                          strategy, three new properties were added

                                                                                                                                            Over 100
                                                                                                                                                                          to the portfolio of ‘Welcomhotel’ brand of
                                                                                                                                                                          ITC Hotels Business - Welcomhotel Bay Island
                                                                                                                                                                          in Port Blair (formerly, Fortune Resort Bay
                                                                                                                                                                          Island), Welcomhotel Shimla, and Welcomhotel
                                                                                                                                            Countries where ITC exports   Ahmedabad.

Integrated Report 2021                                                                                                             | 19 |
Introduction      Company Overview        Approach to Value-creation     Value-creation for Stakeholders      Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint   ITC’s Value Chain   Sustainability Ambitions

ITC’S VALUE CHAIN

Building Sustainable                                                                                                                                               ITC’s Vertically Integrated Sustainable Value Chain

Value Chains
                                                                                                                                                                   ITC Brands

                                                                                                                                    ITC Businesses
                                                                                                                                                                   Empowering Indian Farmers and anchoring inclusive and sustainable value chains.

                                                                                                                                                                       Wheat               Potato            Pulpwood              Spices              Milk                 Fruits             Bamboo             Leaf Tobacco

As a conglomerate with diversified interests in both                 • In addition, ‘Mangaldeep’ agarbattis
products and services businesses, ITC maintains                        support an indigenous bamboo value                                                                                                                                             Cigarette
a vertically integrated supply chain for most of its                   chain with plantation interventions in
                                                                                                                                                                                                                           Ingredients                                                        Culinary insights
businesses, which facilitates optimum utilisation                      North East India.                                                                                                                                                                Foods

of raw materials, as well as efficient logistic                                                                                                                                                                                                                                                          Leveraging

                                                                                                                                                                                                                                                                                             Packaging
                                                                     These vibrant value-chains provide                                                                                                                                             Personal Care                                        Synergies
operations. It also builds on intra-group synergies,                                                                                                                                                                                                                                                     across
                                                                     consumers high quality products whilst                                                                                                                                                                                              Businesses
which further adds to organisational efficiency.                                                                                                                           Agri Business                                   Paper
                                                                     supporting substantial livelihoods for                                                               (Leaf tobacco)
                                                                                                                                                                                                                                                Education & Stationery
Particularly in the FMCG segment, ITC is
                                                                     farmers.
powered by:                                                                                                                                                                Agri Business               Paperboards & Speciality Papers           Matches & Agarbatti              Packing & Printing                  Hotels

• Building of digitally-powered and climate-smart                    Deep rural linkages and agri-commodity
  agri value chains.                                                 sourcing expertise resident in ITC’s Agri                                                                                                                                                 Paperboard

                                                                                                                                    Value Chain
                                                                     Business coupled with the ability to offer
• Smart and agile supply chain.                                      differentiated value-added services of                                                                                                                                               FMCG (B2C)         Industrial Supplies and Exports (B2B)        Services

• Distributed manufacturing and sustainable                          identity preservation, traceability and
  operations.                                                        certification continue to be critical sources                                                   Responsible                     Sustainable Manufacturing                     Sustainable
                                                                                                                                                                                                                                                                      Sustainable
                                                                                                                                                                                                                                                                                          Delighting
                                                                                                                                                                                                                                                                                                              Responsible
                                                                                                                                                                                                                                                                       Logistics &                             End-of-Life
                                                                     of competitive advantage.                                                                        Sourcing                               & Services                             Packaging
                                                                                                                                                                                                                                                                      Warehousing
                                                                                                                                                                                                                                                                                          Consumers
                                                                                                                                                                                                                                                                                                              Management
• Resilient and robust sales & distribution.
Through a diverse portfolio of food products,
                                                                                                                                                                   Regenerative       Optimal             Health and          ITC Hotels'         Improving          Strategically        Responsible        Sustainable
anchored on inclusive agri value chains, ITC has                                                                                                                   and climate-       resource use        safety, and         ‘WeAssure’          recyclability      located              marketing          models

                                                                                                                                    Sustainability Interventions
                                                                                                                                                                   resilient                              employee            Programme           of packaging       manufacturing                           for managing
helped empower India’s farming community with                        Sourcing of superior quality of                                                               agriculture                            well-being          focuses on                             units optimising                        post-consumer
                                                                                                                                                                                                                              health, hygiene                        distance                                packaging waste
varied interventions. A few examples of how ITC’s
brands enable inclusive agri value chains include:
                                                                     milk laid the platform for launch                                                                                                                        and safety                             to market

• ‘Aashirvaad’ for wheat and spices.
                                                                     of premium category milk                                                                      Sustainable        Climate             Commitment          Managing            Phasing            Strategically        Consumer
                                                                                                                                                                   forestry           resilience and      to highest          talent,             out hard           located              satisfaction
                                                                     ‘Aashirvaad Svasti Select’, which                                                                                water risk
                                                                                                                                                                                      management
                                                                                                                                                                                                          standards of
                                                                                                                                                                                                          quality and
                                                                                                                                                                                                                              upholding
                                                                                                                                                                                                                              human rights
                                                                                                                                                                                                                                                  to recycle
                                                                                                                                                                                                                                                  plastics
                                                                                                                                                                                                                                                                     automated
                                                                                                                                                                                                                                                                     warehouses
                                                                                                                                                                                                                                                                                          and feedback
                                                                                                                                                                                                                                                                                          management
• ‘Bingo!’ Snacks for potato.
                                                                     is first-of-its-kind in the country                                                                                                  product safety      and fostering
                                                                                                                                                                                                                              diversity
• ‘B Natural’, ‘Farmland’, ‘ITC MasterChef’ for fruits               providing complete traceability
  and vegetables.                                                                                                                                                  Sustainable        Green               Cutting-edge                            Sustainable
                                                                     of milk quality across the                                                                    bamboo
                                                                                                                                                                   plantations
                                                                                                                                                                                      buildings           R&D and
                                                                                                                                                                                                          innovation
                                                                                                                                                                                                                                                  packaging
                                                                                                                                                                                                                                                  solutions for
• ‘Aashirvaad Svasti’ for dairy.                                     supply chain                                                                                                                                                                 the industry
                                                                                                                                                                                                                                                  with Omega
                                                                                                                                                                                                                                                  and Filo series
• ‘Classmate’ and ‘Paperkraft’ for 'Tree to
  notebook' value chain.                                                                                                                                           Responsible                                                                    FSC-certified
                                                                                                                                                                   sourcing in line                                                               paper and
                                                                                                                                                                   with supplier’s                                                                paperboards
                                                                                                                                                                   Code of                                                                        for packaging
                                                                                                                                                                   Conduct

Integrated Report 2021                                                                                                             | 20 |
Introduction      Company Overview        Approach to Value-creation     Value-creation for Stakeholders      Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint   ITC’s Value Chain   Sustainability Ambitions

SUSTAINABILITY AMBITIONS

Building a
Collective Future
with Sustainability
2.0
As the world prepares for a post-pandemic
future, your Company is actively working
towards Sustainability 2.0, an agenda which
reimagines sustainability under the pressing
challenges of climate change and the                                                         The future will certainly belong
pandemic.                                                                                    to purposeful enterprises
                                                                                             that constantly build
With a view to ‘Building Back Better’,                                                       competitiveness with agility
Sustainability 2.0 calls for inclusive strategies                                            and innovation to swiftly
that can support sustainable livelihoods,                                                    respond to shocks, evolving
pursue newer ways to fight climate change                                                    trends and opportunities.”
and enable the transition to a net zero
                                                                                             Sanjiv Puri,
economy, work towards ensuring water security                                                Chairman & Managing Director, ITC
for all and create an effective circular economy
for post-consumer packaging waste. It also
entails protecting and restoring biodiversity.

Integrated Report 2021                                                                                                             | 21 |
Introduction      Company Overview        Approach to Value-creation       Value-creation for Stakeholders      Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint    ITC’s Value Chain    Sustainability Ambitions

SUSTAINABILITY AMBITIONS

ITC believes that agility in thought                                 Sustainability 2.0 Ambitions: 2030 Targets
and action, meaningful public-
private-people partnerships
and responsible competitiveness
will act as core enablers of
this new agenda. With its bold
Sustainability 2.0 agenda, ITC                                           Climate Change
is setting the bar higher, and
remains committed to making a                                        Goal                                             Key Performance Indicators            Target    Target Year Baseline Year   Performance 2020-21           Progress   SDG Mapping

meaningful contribution to the                                       50% of Total Energy from                         % of Total Energy Consumed from       50%       2030        -               41%                           On Track
Nation’s future while retaining its                                  Renewable Sources                                Renewable Sources

status as a sustainable business                                     100% Purchased Grid Electricity                  % of Total Electrical Energy (Grid    100%      2030        -               51%                           On Track
                                                                     Requirements1 from Renewable                     Purchased) from Renewable Sources
exemplar.                                                            Sources

                                                                     50% reduction in Specific GHG                    % Reduction in GHG Emissions          50%       2030        2018-19         Paper Business – 7.4%         On Track
                                                                     Emissions2                                       (Scope 1, 2) per Unit of Production                                         Foods Business – 21.4%
                                                                                                                                                                                                  Hotels – 4.2%3
                                                                                                                                                                                                  Agri Business – 1.1%
                                                                                                                                                                                                  Packaging & Printing – 30%
                                                                                                                                                                                                  Tobacco – 2.0%

                                                                     30% reduction in Specific Energy                 % Reduction in Energy Consumed        30%       2030        2018-19         Paper Business – 5.5%         On Track
                                                                     Consumption4                                     per Unit of Production                                                      Foods Business – 20%
                                                                                                                                                                                                  Hotels – 14%5
                                                                                                                                                                                                  Agri Business – 2.5%
                                                                                                                                                                                                  Packaging & Printing – 6.6%
                                                                                                                                                                                                  Tobacco – 0.5%

                                                                     Sustain and enhance carbon                       Area under Social Forestry (Acres)    630,000   2030        -               394,678                       On Track
                                                                     sequestration by expanding forestry
                                                                     projects on wastelands through ITC’s
                                                                     Social and Farm Forestry programme
                                                                     and other such initiatives

                                                                         Improvement in KPIs   Decline in KPIs

                                                                     1
                                                                       This includes all electricity sources except onsite power from co-generation plant.
                                                                     2
                                                                       For details, refer to ‘Building Climate Resilience’ section of this report.
                                                                     3
                                                                       For Hotels Business, specific GHG emissions went up because of low occupancy during the pandemic, though absolute GHG emissions has reduced.
                                                                     4
                                                                       For details, refer to ‘Building Climate Resilience’ section of this report.
                                                                     5
                                                                       For Hotels Business, specific energy consumption went up because of low occupancy during the pandemic, though absolute energy consumption has reduced.

Integrated Report 2021                                                                                                                 | 22 |
Introduction      Company Overview        Approach to Value-creation       Value-creation for Stakeholders      Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint    ITC’s Value Chain    Sustainability Ambitions

                                                                         Water Stewardship
SUSTAINABILITY AMBITIONS
                                                                     Goal                                             Key Performance Indicators                Target        Target Year Baseline Year   Performance 2020-21               Progress   SDG Mapping

                                                                     40% reduction in Specific Water                  % Reduction in Water Consumed             40%           2030            2018-19     Paper Business – 3.4%             On Track
ITC believes that agility in thought                                 Consumption6                                     per Unit of Production                                                              Foods Business - 33%
and action, meaningful public-                                                                                                                                                                            Hotels – 22.6% 7
                                                                                                                                                                                                          Tobacco – 4.5%
private-people partnerships
and responsible competitiveness                                      Creation of Rainwater Harvesting                 Ratio of Rainwater Harvesting             5X            2030            -           4X                                On Track
                                                                     Potential equivalent to over 5 times             Potential created and Net Water
will act as core enablers of                                         the Net Water Consumption from                   Consumed in Operations.
this new agenda. With its bold                                       Operations

Sustainability 2.0 agenda, ITC                                       All Sites in High Water Stressed Areas           No. of AWS Certfied Sites                 8 sites       2035            -           1 Site AWS certified.             On Track
                                                                     to be certified as per the International                                                   by 2023                                   ITC's Kovai unit received the
is setting the bar higher, and                                       Water Stewardship Standard by AWS                                                          All high-risk                             Platinum-level certification in
remains committed to making a                                        (Alliance for Water Stewardship)                                                           sites by 2035                             2019-20. Certification of other
                                                                                                                                                                                                          Units in Progress
meaningful contribution to the
Nation’s future while retaining its                                  Ensure Water Security for All                    Watershed Area (Acres)                    2,200,000     2030            2016-17     1,231,251 (cumulative)            On Track
                                                                     Stakeholders through Watershed                                                                                                                                         On Track
status as a sustainable business                                     Development & Managed Aquifer
                                                                                                                      Water Harvesting Structures (Nos)         50,000        2030            2016-17     21,991 (cumulative)
                                                                                                                      Storage Potential (million kl)            60            2030            2016-17     41.95 (cumulative)                On Track
exemplar.                                                            Recharge

                                                                     Improve Crop Water Use Efficiency in             million kls of Water Saved                2,000         2030            -           208                               On Track
                                                                     Agri Value Chains through Demand                 (Annually)
                                                                     Side Management Interventions

                                                                         Plastic Waste and Circular Economy
                                                                     Goal                                             Key Performance Indicators                     Target   Target Year Baseline Year   Performance 2020-21               Progress   SDG Mapping

                                                                     100% of Packaging to be Reusable,                % of Plastic Packaging Utilised that is        100%     2028        -               99.9% (less than 0.1% of          On Track
                                                                     Recyclable or Compostable                        Recyclable, Reusable or Compostable                                                 Packaging Portfolio is Non-
                                                                                                                                                                                                          Recyclable or Hard to Recycle
                                                                                                                                                                                                          – Phase out plans in place)
                                                                                                                                                                                                          ITC is also actively working to
                                                                                                                                                                                                          increase the collection and
                                                                                                                                                                                                          recycling rates for Multi-Layered
                                                                                                                                                                                                          Plastic (MLP) packaging waste
                                                                                                                                                                                                          by implementing replicable,
                                                                                                                                                                                                          scalable and sustainable models
                                                                                                                                                                                                          of solid waste management

                                                                     Plastic Neutrality: Enable Sustainable           % of Plastic Packaging Waste                   >100%    2021        -               80%+                              On Track
                                                                     Management of Waste in Excess of                 Sustainably Managed
                                                                     the Amount of Packaging Utilised

                                                                         Improvement in KPIs   Decline in KPIs

                                                                     6
                                                                         For details, refer to ‘Towards Water Security For All’ section of this report.
                                                                     7
                                                                         For Hotels Business, specific water consumption went up because of low occupancy during the pandemic, though absolute water consumption has reduced.

Integrated Report 2021                                                                                                                 | 23 |
Introduction      Company Overview        Approach to Value-creation     Value-creation for Stakeholders      Governance

    ITC at a Glance   ITC’s Businesses   ITC’s Brandscape   Operational Footprint   ITC’s Value Chain   Sustainability Ambitions

SUSTAINABILITY AMBITIONS

ITC believes that agility in thought
                                                                      Sustainable Agriculture
and action, meaningful public-
private-people partnerships                                          Goal                                   Key Performance Indicators         Target       Target Year   Baseline Year   Performance 2020-21    Progress   SDG Mapping
and responsible competitiveness                                      Promote Climate Smart Village          Area Covered (Acres)               3,000,000    2030          2016-17         771,119 (cumulative)   On Track
will act as core enablers of                                         Approach in Core Agri-business
                                                                     Catchments
this new agenda. With its bold
Sustainability 2.0 agenda, ITC
is setting the bar higher, and
remains committed to making a
meaningful contribution to the
Nation’s future while retaining its
                                                                      Biodiversity Conservation
status as a sustainable business
exemplar.                                                            Goal                                   Key Performance Indicators         Target       Target Year   Baseline Year   Performance 2020-21    Progress   SDG Mapping

                                                                     Revive & Sustain Ecosystem             Area Covered (Acres)               250,000      2030          -               44,044 (cumulative)    On Track
                                                                     Services and Products provided
                                                                     by Nature, through adoption
                                                                     of Nature-based Solutions and
                                                                     Biodiversity Conservation

                                                                      Sustainable Livelihoods

                                                                     Goal                                   Key Performance Indicators         Target       Target Year   Baseline Year   Performance 2020-21    Progress   SDG Mapping

                                                                     Supporting Sustainable                 Sustainable Livelihoods            10,000,000   2030          -               6 million              On Track
                                                                     Livelihoods for 10 million             supported (No.)
                                                                     People by 2030

Integrated Report 2021                                                                                                                | 24 |
Introduction     Company Overview      Approach to Value-creation    Value-creation for Stakeholders    Governance

    Creating Integrated Value   Value-creation Model   Stakeholder Engagement   Materiality Assessment   Strategy

APPROACH TO VALUE-CREATION                                                                                                                                  ITC partners India’s journey towards

Agile in Creating
                                                                                                                                                            inclusive growth with an expanding
                                                                                                                                                            presence across all three sectors
                                                                                                                                                            of the economy - agriculture,

Enduring Value
                                                                                                                                                            manufacturing and services. Over the
                                                                                                                                                            years, ITC’s multiple growth catalysts
                                                                                                                                                            have been meticulously crafted to
                                                                                                                                                            match internal competencies with the
                                                                                                                                                            emerging opportunities of a growing
                                                                                                                                                            Indian economy.
                                                                                                                                                            In agriculture, ITC’s deep engagements with farmers
                                                                                                                                                            across the country, have empowered million of
                                                                                                                                                            them. In the manufacturing sector, ITC has created
                                                                                                                                                            world-class manufacturing facilities in India for its
                                                                                                                                                            FMCG, Paperboards and Packaging businesses.
                                                                                                                                                            In the services sector, ITC Hotels is a trendsetter in
                                                                                                                                                            ‘Responsible Luxury’.
                                                                                                                                                            From best-in-class manufacturing facilities, iconic
                                                                                                                                                            luxury hotels, logistics hubs to Life Sciences and
                                                                                                                                                            Technology Centre, ITC’s value-generating assets
                                                                                                                                                            contribute to strengthening ITC’s competitiveness
                                                                                                                                                            while contributing to the Government of India’s vision
                                                                                                                                                            for an ‘Atmanirbhar Bharat’.
Creating Integrated Value                     26                                                                    Over the last five years, the
                                                                                                                    Value-Added by ITC, i.e. the value
Value-creation Model                          27                                                                    created by the economic activities of
Stakeholder Engagement                        28                                                                    ITC and its employees, aggregated
                                                                                                                    around ` 2,39,000 crores of which
Materiality Assessment                        29                                                                    over ` 1,67,000 crores accrued to the
Strategy                                      30                                                                    Exchequer

Integrated Report 2021                                                                                                      | 25 |
Introduction    Company Overview      Approach to Value-creation     Value-creation for Stakeholders     Governance

    Creating Integrated Value   Value-creation Model   Stakeholder Engagement     Materiality Assessment   Strategy

Creating Integrated Value
                                                                             Executing an Agile Business
    Operating in a                                                                                                                                         Materiality                       Creating Enduring Value
                                                                             Model to Develop a Portfolio
    Dynamic Environment                                                                                                                                    Assessments                       for its Stakeholders
                                                                             of World-class Businesses

    India is One of the Largest Consumer
                                                                                                                                                                                                        Customers
    Markets in the World
    • Rising disposable income.                                  FMCG                   Hotels                Paperboards              Environment                                                          page 41

    • Over 60% working population.                                                                                                     • Climate-resilient            • Biodiversity
                                                                                                                                         agriculture.                   management.
    • Emerging aspiring and affluent class.                                 Paper and                Agri                              • Water security for all.      • Climate resilient
                                                                            Packaging                Business                          • Sustainable                    operations.                     Shareholders
                                                                                                                                         packaging.                                                         page 49
    Changing consumer Behaviour
                                                                 Aligned to
    • Elevated demand for Health & Hygiene,
      Immunity, and Ayurveda products.                           • Mission, Vision and Core Values.
                                                                 • Corporate Objectives and Strategies.                                Social
    • With growing urbanisation and higher                                                                                                                                                               Environment
                                                                 • Business specific strategies.
      disposable incomes, discretionary                                                                                                • Consumer                     • Sustainable                          page 56
      consumption is gaining in momentum.                                                                                                experience.                    livelihoods.
                                                                                                                                       • Responsible                  • Health and safety
    • Relatively stronger rural demand.
                                                                                                                                         marketing.                   • Human rights.
                                                                                           Robust Brand
    • Contactless payment and online shopping                                                                                          • Sustainable products         • Diversity and
                                                                                             Portfolio                                                                                                   Communities
      becoming the order of the day.                                                                                                     and brands.                    inclusion.
                                                                                                                                       • Responsible                  • Learning and                         page 70
    • Preference for responsible and                                                                                                     sourcing practices.            development.
      sustainable products and brands.                             Purposeful                                     Operating
                                                                   Innovation                Levers of            Leverage
                                                                                              Margin
                                                                                            Expansion
                                                                                                                                                                                                         Human Capital
                                                                                              (FMCG)                                   Governance
                                                                                                                                                                                                             page 74
                                                                                                                                       • Ethics and                   • ESG risk
                                                                                                                                         governance.                    management.
                                                                                Power of                 Supply Chain
                                                                                                                                       • Business success.            • Innovation.
                                                                                 Digital                  Efficiencies
                                                                                                                                           Refer Section Mitigating risks, managing values
                                                                                                                                            page 36                                                      Suppliers & Partners
                                                                       Refer Section Strategy                                                                                                                page 78
                                                                                                                                           Refer Section Materiality Assessment
                                                                        page 30
                                                                                                                                            page 29

Integrated Report 2021                                                                                                        | 26 |
Introduction     Company Overview            Approach to Value-creation           Value-creation for Stakeholders       Governance

    Creating Integrated Value   Value-creation Model          Stakeholder Engagement             Materiality Assessment   Strategy

VALUE-CREATION MODEL

Designed to Deliver with Innovation and Resilience
                                        Inputs                                                                                       Business Activities                                                             Outcomes

                           D59,005 crores                   D12,651 crores                                                                                                                        D17,164           D10.59 per share Amongst Top 3
                           Shareholders’ Funds              Capital Expenditure
                                                            in the last 5 years
                                                                                                                                                                                                  crores            EPS                              Indian corporates in
                                                                                                                                                                                                                                                     the private sector in
  Financial                D34,000 crores+                                                                                                                                            Financial   PBT               16.9%                            terms of Contribution
                                                                                                                                                                                                                    Total Shareholder Returns        to the Exchequer
                           Revenue Expenditure                                                                                                                                                    D13,032
                                                                                                                   Agri                                       FMCG                                crores
                                                                                                                                                                                                                    (CAGR over the last 2 decades)

                                                                                                                   Business                                                                       PAT

                           200+                             10 million sq. ft.+
                           Manufacturing Units              Warehousing Space
                                                                                                                                                                                                        25+                            120+
  Manufactured             107                                                                                                                                                                          World- class                   New Products Launches
                           Hotels                                                                                                        Business                                                       Indian Brands                  in FY 2020-21
                                                                                                                                                                                      Intellectual

                                                                                                                                                                                                                                                                             Capital Created, Preserved and Replenished
                                                                                                                                         Activities
                           D774 crores                     State-of-the-art ITC’s Life Sciences &
                                                           Technology Centre (LSTC) spread over
                                                                                                                                                                                                        Employee Engagement
                           R&D Spend in the last 5 year                                                                                                                                                 Survey                         Recipient of awards
                                                           3,42,000 Sq.Ft.+                                                                                                                             95%
                                                                                                                                                                                                                                       demonstrating its ethos

  Intellectual             350+                                                                                    Paperboards,                               Hotels                  Human             Of survey respondents
                                                                                                                                                                                                                                       to encourage good labour
                                                                                                                                                                                                                                       and employee practices
                           World-class scientists                                                                                                                                                       are proud to work at ITC       as also enhance skilling for
                                                                                                                   Paper and                                                                                                           manufacturing excellence

                                                                                                                   Packaging
                           35,900+                          ~D2,821 crores
                           Total Employees in ITC Group     Employee benefits
                                                            expenditure
                                                                                                                                                                                                        6 million                      8,08,462
  Human                    7.5 lakh+                                                                                                                                                                    Sustainable
                                                                                                                                                                                                        livelihoods supported
                                                                                                                                                                                                                                       Children covered under
                                                                                                                                                                                                                                       education programme
                           Person days of
                           formal t raining                                                                                                                                           Social and
                                                                                                                                                                                      Relationship      4 million                      160 million
                                                                                                                                                                                                        Farmers empowered              Person-days of employment
                                                                                                                                          Output                                                        through e-Choupal              generated through social and
                           D353 crores                      10,524                                                                                                                                                                     farm forestry initiatives
                           CSR Expenditure across 216       Grass-root Institution/
  Social                   districts in 25 States/Union     Community-based

                                                                                                        D 2.69 lakh crores                           D 32,110 crores
                           Territories                      Organisations (CBOs) created
                                                                                                                                                                                                        5,827 KT                       78,000+ Tonnes
                                                                                                                                                                                                        CO2 GHG Removals               Dry waste sustainably managed
                                                                                                                                                                                                                                       through ITC Programmes
                                                                                                        Market Capitalisation                        Contribution to the National
                           D12,000 crores                   Distribution network:
                                                                                                        As on 31st March, 2021                       Exchequer (67% of Value-added)                     42.95 million kl 31,000 Tonnes
                           Spend on indigenous              100,000+ 6 million+                                                                      during the year                                    Rainwater Harvesting           Post-Consumer Plastic Waste,
                           procurement of raw materials,    Markets             Retail Outlets                                                                                                          Potential created              sustainably managed by ITC’s
  Relationship             stores and supplies                                  (As per Neilsen)                                                                                      Natural                                          programmes – equivalent to more
                           (87% of total procurement)
                                                                                                                                                                                                        99%                            than 80% of plastic packaging films
                                                                                                                                                                                                                                       utilised by ITC

                                                                                                          D 48,151 crores                            D33,557 crores
                                                                                                                                                                                                        Of the total solid waste
                                                                                                                                                                                                        generated in ITC units was

                           22,369 Terra                     10 million kl                                                                                                                               either reused or recycled      The Kovai unit of Paperboards
                                                                                                                                                                                                                                       & Speciality Papers Business
                           Joules (TJ)                      Net Water Consumption                         Gross Revenue                              Non-Cigarette Revenue                                                             earned a unique distinction of
                           Of energy consumed over 41%      2,454 Kilo Tonnes                                                                                                                           Unit level water               being the only facility in India
  Natural                  (9,247 TJ) from renewable        Of Raw materials processed, with
                                                                                                                                                                                                        security interventions
                                                                                                                                                                                                        at key units
                                                                                                                                                                                                                                       to be awarded the Alliance
                                                                                                                                                                                                                                       for Water Stewardship (AWS)
                           sources                          97% (2,373 kilo tonnes) from agro/
                                                                                                                                                                                                                                       Platinum- level certification
                                                            forestry based renewable sources

Integrated Report 2021                                                                                                                      | 27 |
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