Reinventing Efficiencies - Operations Forum Asia Pacific
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Operations Forum
Asia Pacific
29 – 30 October 2019 | Swissôtel The Stamford | Singapore #SOFA2019
Reinventing
Efficiencies
discover
for yourself
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or through www.swift.com/swiftsmartanywhere and from any device.#SOFA2019 SWIFT Operations Forum
Asia Pacific 2019
Welcome to SWIFT Operations Forum Asia Pacific 2019
Asia Pacific is taking a global lead in financial services innovation and is fast defying traditional
models. Alternative payment institutions, payment services providers and retailers are pushing
the boundaries of digital payments and enhanced customer experiences to stay ahead of the
game.
Today, the payments market is growing rapidly and hundreds and thousands of cross-border
payments are being sent daily across 450 country corridors in 140 currencies. As customer
expectations and needs evolve, transactions are expected to go even faster and in real-time for
domestic and cross-border payments.
Since the launch of SWIFTgpi in January 2017, 3,500 banks accounting for 85% of SWIFT’s
total payments traffic already committed to adopting gpi and more than 55 payment market
Reinventing infrastructures already exchange gpi payments, enabling domestic exchange and tracking. Yet,
with increased speed of transaction and adoption of new technology, firms face the challenge of
efficiencies increasing cyber risks and fraud while ensuring that they are meeting regulatory and compliance
obligations.
The financial services industry also has a number of challenges to tackle to remain relevant as
fintechs continue to disrupt the traditional financial sector. Organisations that are able to address
these challenges and embrace new opportunities led by innovation and technology will be in a
better position to navigate future uncertainty. While there is consensus digital transformation is
inevitable, customers continue to face hurdles of inefficiencies, interoperability and scalability in
their technical and operational environment.
At the same time, we are seeing major changes in the market infrastructure landscape, including
instant payment systems, renewal/replacement of RTGS market and ISO 20022 migration,
which will have an impact on financial services industry. In this environment, operational
excellence remains a critical foundation for financial institutions to build and secure the future
of their businesses.
Innovation is also key and financial services industry is starting to adopt new technologies such
as Distributed Ledger Technology (DLT), open Application Programme Interfaces (APIs) and
Artificial Intelligence (AI) in their operational model.
During the SWIFT Operations Forum Asia Pacific, you will hear more about the current
operational challenges in Asia Pacific and discuss how we can collaborate as a community to
translate operational gains to business benefits, accelerating your journey towards operational
excellence. You will also get updates on SWIFT’s latest developments, including our interfaces
evolution, next version of the mandatory security controls, access to our services using APIs as
well as improved features of KYC-Self Attestation tool and Payment Controls.
The conference programme will combine plenary sessions and panel discussions addressing
broad industry trends with in-depth work sessions structured around three key pillars: technology
evolution, operational excellence, and skillset and mindset. Topics for work sessions range from
innovation and messaging transformation to cyber security and operational efficiencies.
After years of success running the SWIFT Operations Forum Europe (SOFE) in EMEA, we have
decided to organise our very first Asia Pacific Operations Forum in Singapore, bringing the
forum to debate key operational issues to table of our regional community.
Thank you again for joining us today and we hope you enjoy the Forum.
Laurent Verstraeten
Managing Director, Head of Professional Services, APAC, SWIFT
#SOFA2019 3SWIFT Operations Forum
#SOFA2019
Asia Pacific 2019
PRACTICAL INFORMATION
Address: Swissotel The Stamford, Level 4, 2 Stamford Road, Atrium Ballroom
Singapore, 178882 All welcome remarks, plenary and panel discussions will take place in
Atrium Ballroom, in addition to 7 (45 mins) work sessions focusing on
SWIFT interfaces evolution.
Enterprise Room
We have 7 (45 mins) work sessions focusing on market initiatives
such as cross-border payments, trade industry and ISO 20022
programme.
Mercury Room
We have 7 (45 mins) work sessions focusing on cybersecurity,
financial crime compliance and payment controls.
Atrium
Ballroom
Demo Pods
There are 5 demo pods at the SWIFT Hub in the foyer, dedicated to
gpi, ISO 20022, AMH, Professional Services and Data & Analytics.
SWIFT staff will be there to answer any questions you may have.
SWIFT Events Team onsite contacts
Jessica Lee – Atrium Ballroom (+852 9091 2977)
Niko Moo – Mercury Meeting Room (+65 8222 8601)
Queena Kwan – Enterprise Meeting Room (+852 6039 6919)AGENDA SWIFT Operations Forum
Asia Pacific 2019
DAY I:
TUESDAY 29 OCTOBER
08:30 – 09:00
Registration & welcome coffee
ATRIUM BALLROOM FOYER
09:00 – 09:15
Welcome remarks
ATRIUM BALLROOM
SPEAKER
Laurent Verstraeten, Managing Director, Head of Professional Services, APAC, SWIFT
09:15 – 10:00
Opening plenary: Service excellence in a competitive world
ATRIUM BALLROOM
In today’s global economy, customer expectations in almost every industry are rising. What was once considered a perk, bonus or plus is now
a promise clients expect – and even demand – time and again. And while everyone may agree that providing excellent service is essential
to continued success in a competitive world, too many executives still regard service as “the fuzzy stuff” they don’t know how to measure,
manage or make it happen on a companywide scale.
In this interactive presentation, Ron shows everyone from the C-suite to the frontlines specific actions and concrete steps to fly over
customers’ rising expectations and immediately improve the quality of service delivered at all levels of the company. Packed with real-life
examples, powerful principles and tried-and-true techniques, this session will educate, motivate and inspire everyone on your team to take
new action now.
SPEAKER
Ron Kaufman, Chairman of Uplifting Service & New York Times Bestselling Author
10:00 – 10:45
Work Session #1
Alliance Messaging Hub – the future in The future of cross-border payments with Financial Crime Compliance, the move to
financial messaging SWIFTgpi real time and insights from across Asia
ATRIUM BALLROOM (Part 1: Focus on gpi implementation Pacific
journey, benefits for bank & customers, MERCURY MEETING ROOM
SPEAKERS and new value added services)
Stijn De Clercq, Product Manager, AMH, ENTERPRISE MEETING ROOM SPEAKER
SWIFT Guy Sheppard, Head of APAC Financial Crime
Jacques Van Leynseele, Head of AMH SPEAKERS Compliance Initiatives, SWIFT
Professional Services, APAC, SWIFT Laetitia Moncarz, Director Payments
Markets, APAC, SWIFT
Jennifer Doherty, Head of Innovation, Asia –
Global Liquidity and Cash Management, HSBC
Rajesh Vedantham, Director, Clearing
Products, Standard Chartered Bank
10:45 – 11:15
Networking coffee break
ATRIUM BALLROOM FOYER
#SOFA2019 5AGENDA SWIFT Operations Forum
Asia Pacific 2019
11:15 – 12:00
Work Session #2
Evolution of SWIFT’s Interfaces and Challenges and opportunities in the trade Cyber resilience and cyber intelligence
connectivity – Alliance Cloud and Cloud finance industry sharing – how to navigate cybersecurity in
Connect at a glance ENTERPRISE MEETING ROOM the age of digital?
ATRIUM BALLROOM MERCURY MEETING ROOM
SPEAKER
SPEAKER Louise Taylor-Digby, Head of Trade SPEAKER
Geert Van Campenhout, Alliance Cloud Markets, APAC, SWIFT Jeremy Oudkerk, Senior Consultant,
Product Manager, Cloud and Interfaces, Technical & Advisory Services & Partnerships,
SWIFT SWIFT
12:00 – 13:15
Networking lunch
ATRIUM BALLROOM FOYER
13:15 – 14:15
Panel discussion: Customers the day after tomorrow – how changing customer expectations and technology are impacting IT
culture
ATRIUM BALLROOM
Almost everything in the financial industry is influenced by digitisation and evolving customer expectations, including the human capital. With
the rapid evolution of technology, and a highly competitive landscape in the financial industry, attracting, developing and retaining the best IT
talent is more important than ever.
However, as there are many companies seeking for similar profiles, finding and hiring technically skilled knowledge workers with the right
mindset is increasingly a challenge. Yet, the quality and engagement of IT employees are paramount as they play a key role in delivery of great
customer experience in addition to secure and reliable services.
This session will be a debate and dialogue on changing customer expectation and technology evolution, and the implication on human capital
and IT culture.
SPEAKERS
Krishna Atkuru, Head of Engineering, GrabPay, Grab
Amit Ghosh, Chief Operating Officer, R3
Ron Kaufman, Chairman of Uplifting Service & New York Times Bestselling Author
MODERATOR
Leo Punt, Head of Global Support, SWIFT
14:15 – 15:00
Work Session #3
Development of Alliance Access/ ISO 20022 Programme – payments Improving the security of payments in
Entry Portfolio – what’s on the 2020/21 transformation through richer and quality Asia Pacific
horizon? data MERCURY MEETING ROOM
ATRIUM BALLROOM ENTERPRISE MEETING ROOM
SPEAKER
SPEAKERS SPEAKER Guy Sheppard, Head of APAC Financial
Goran Kostic, Head of Integration Portfolio, Simona Catanescu, Head of Standards and Crime Compliance Initiatives, SWIFT
SWIFT Capital Markets, ASEAN, SWIFT
Philippe Detournay, Head of Integration
Services, APAC, SWIFT
#SOFA2019 6AGENDA SWIFT Operations Forum
Asia Pacific 2019
15:00 – 15:30
Networking coffee break
ATRIUM BALLROOM FOYER
15:30 – 16:15
Work Session #4
Introduction to Alliance Warehouse – Enhance the competitiveness of your Alliance Messaging Hub – the future in
what, why and how? payment operations with data and financial messaging
ATRIUM BALLROOM analytics MERCURY MEETING ROOM
(Part 1: Focus on established best
SPEAKER practices) SPEAKERS
Dirk Vanachter, Product Manager, SWIFT ENTERPRISE MEETING ROOM Stijn De Clercq, Product Manager, AMH,
SWIFT
SPEAKER Jacques Van Leynseele, Head of AMH
Damien Dugauquier, Head of Data and Professional Services, APAC, SWIFT
Analytics Solutions, APAC, SWIFT
16:15 – 17:15
Unleashing Unbelievable Masterclass
ATRIUM BALLROOM
We’ve all seen the rise of Customer Experience as a primary driver of business success. These human experiences—created by your sales,
service, or internal teams— distinguish and elevate your brand.
The remarkable part is that you don’t need a big budget or a long lead time to implement new service activities that propel your customer
experience to the next level.
We invite you to learn how in this Masterclass. It takes you down our Proven Path for:
• Generating quick-to-implement service ideas
• Putting the best ideas into action
• And creating a plan for continuous improvement
Join us to grow a passion for service in your organisation that unleashes innovation and creates new Unbelievable! customer experiences.
SPEAKER
Linda Tan-Spicer, Director, Client Success, Uplifting Service
17:15 – 18:45
Networking cocktail reception
ATRIUM BALLROOM FOYER
18:45 – 20:45
Networking dinner
ATRIUM BALLROOM
#SOFA2019 7AGENDA SWIFT Operations Forum
Asia Pacific 2019
DAY II:
WEDNESDAY 30 OCTOBER
09:00 – 09:15
Registration & welcome coffee
ATRIUM BALLROOM FOYER
09:15 – 09:30
Welcome remarks
ATRIUM BALLROOM
Harry Newman, Head of Banking, SWIFT
09:30 – 10:30
Panel discussion: A Vision for the Future of Payments
ATRIUM BALLROOM
Payments has come a long way since its inception 7,000 years ago. Yet it is only in the last 50 years that it has seen unimaginable
improvement and change. Today, financial institutions face continued pressure from evolving customer expectations, regulations and an
advancing digital economy, as they compete to adopt the latest technology and introduce new digital capabilities like open APIs.
As companies start realising their visions of digital transformation, a successful player is one that operates as an ecosystem with functions that
are more connected and integrated than ever. And it is this ecosystem or platform that will define the payments world of tomorrow. Technology
that integrates instant cross-border payments with domestic payment services already exist, and will become mainstream; while the role of
APIs and data-rich standards will grow. Cross-border payments as we know it today, will soon be as seamless and convenient as domestic
ones – to become instant, accessible and ubiquitous.
Hear from the panel as they discuss the importance of ecosystems in payments, and how open banking and the richness of data standards
translates into business benefits for banks.
SPEAKERS
Judy Bei, Managing Director, Global Head of Payments and Receivables, Standard Chartered Bank
David Koh, Head of Global Liquidity & Cash Management, Singapore, HSBC
Michael Moon, Managing Director, Payments, Trade & Communications, APAC, SWIFT
Debopama Sen, Head of Treasury and Trade Solutions, Citibank
MODERATOR
Astrid Coppens, Head of Cloud and Interfaces, Product Management, SWIFT
10:30 – 11:00
Networking coffee break
ATRIUM BALLROOM FOYER
11:00 – 11:45
Work Session #5
Evolution of SWIFT’s Interfaces and The future of cross-border payments Cyber resilience and cyber intelligence
connectivity – Alliance Cloud and Cloud with SWIFTgpi sharing – how to navigate cybersecurity
Connect at a glance (Part 2: Focus on gpi roadmap & new in the age of digital?
ATRIUM BALLROOM services to better support the banks and MERCURY MEETING ROOM
corporates)
SPEAKER ENTERPRISE MEETING ROOM SPEAKER
Geert Van Campenhout, Alliance Cloud Jeremy Oudkerk, Senior Consultant,
Product Manager, Cloud and Interfaces, SPEAKERS Technical & Advisory Services & Partnerships,
SWIFT Laetitia Moncarz, Director Payments SWIFT
Markets, APAC, SWIFT
Harry Newman, Head of Banking, SWIFT
#SOFA2019 8AGENDA SWIFT Operations Forum
Asia Pacific 2019
11:45 – 13:00
Networking lunch
ATRIUM BALLROOM FOYER
13:00 – 14:00
Panel discussion: Significance of ISO 20022 to financial services industry – translating operational efficiencies into business
benefits
ATRIUM BALLROOM
ISO 20022 has been adopted by market infrastructures in more than 70 countries. The dominant role of ISO 20022 in banking systems and
other market infrastructures, combined with its inherent functional and technical advantages, have triggered a demand to use the same
standard cross-border, enabling interoperability.
During this panel, you’ll gain insights on the significance of ISO 20022, the business benefits of ISO 20022 in the banking and securities
industry, and how the operational efficiencies can bring business benefits to the financial services industry.
SPEAKERS
Cheong Tak Leong, Director of Standards, Enterprise Singapore
Peter Hoogervorst, Regional Head of Transaction Banking Products Asia, Credit Agricole
Sharon Khua, Group Technology Architecture, OCBC
Jatin Praful Sheth, Group Payment Product Manager, DBS Global Transaction Services
MODERATOR
Simona Catanescu, Head of Standards and Capital Markets, ASEAN, SWIFT
14:00 – 14:45
Work Session #6
Adoption of DLT and development of API Enhance the competitiveness of your Financial Crime Compliance, the move to
in Asia Pacific financial services industry payment operations with data and real time and insights from across Asia
ATRIUM BALLROOM analytics Pacific
(Part 2: Focus on new developments and MERCURY MEETING ROOM
SPEAKERS shaping the future)
Yin Xu, Product Manager, SWIFT ENTERPRISE MEETING ROOM SPEAKER
Tom Alaerts, Principal, Standards Guy Sheppard, Head of APAC Financial
Engagement, North Asia, SWIFT SPEAKER Crime Compliance Initiatives, SWIFT
Damien Dugauquier, Head of Data and
Analytics Solutions, APAC, SWIFT
14:45 – 15:15
Networking coffee break
ATRIUM BALLROOM FOYER
#SOFA2019 9AGENDA SWIFT Operations Forum
Asia Pacific 2019
15:15 – 16:00
Work Session #7
Development of Alliance Access / Challenges and opportunities in the trade Improving the security of payments in
Entry Portfolio – what’s on the 2020/21 finance industry APAC
horizon? ENTERPRISE MEETING ROOM MERCURY MEETING ROOM
ATRIUM BALLROOM
SPEAKER SPEAKER
SPEAKER Louise Taylor-Digby, Head of Trade Guy Sheppard, Head of APAC Financial
Goran Kostic, Head of Integration Portfolio, Markets, APAC Crime Compliance Initiatives, SWIFT
SWIFT
Closing remarks: Closing remarks: Closing remarks:
Philippe Detournay, Head of Integration Ella Wu, Head of Financial Crime Barrett Chong, Head of Technical & Advisory
Services, APAC, SWIFT Compliance, Analytics Solutions & Learning Services, APAC, SWIFT
Services, Asia Pacific, SWIFT
#SOFA2019 10WORK SESSIONS OVERVIEW SWIFT Operations Forum
Asia Pacific 2019
TUESDAY 1 Alliance Messaging Hub - the The future of cross-border Financial Crime Compliance, the
29 OCTOBER future in financial messaging payments with SWIFTgpi move to real time and insights
10:00 – 10:45 (Part 1: Focus on gpi from across Asia Pacific
implementation journey, benefits
for bank & customers, and new
value added services)
TUESDAY 2 Evolution of SWIFT’s Interfaces Challenges and opportunities in Cyber resilience and cyber
29 OCTOBER and connectivity – Alliance Cloud the trade finance industry intelligence sharing – how to
11:15 – 12:00 and Cloud Connect at a glance navigate cybersecurity in the age
of digital?
TUESDAY 3 Development of Alliance Access ISO 20022 Programme Improving the security of
29 OCTOBER / Entry Portfolio – what’s on the -Payments transformation payments in Asia Pacific
14:15 – 15:00 2020/21 horizon? through richer and quality data
TUESDAY 4 Introduction to Alliance Enhance the competitiveness Alliance Messaging Hub - the
29 OCTOBER Warehouse - what, why and of your payment operations with future in financial messaging
15:30 – 16:15 how? data and analytics
(Part 1: Focus on established
best practices)
WEDNESDAY 5 Evolution of SWIFT’s Interfaces The future of cross-border Cyber resilience and cyber
30 OCTOBER and connectivity – Alliance Cloud payments with SWIFTgpi intelligence sharing – how to
11:00 – 11:45 and Cloud Connect at a glance (Part 2: Focus on gpi roadmap & navigate cybersecurity in the age
new services to better support the of digital?
banks and corporates)
WEDNESDAY 6 Adoption of DLT and development Enhance the competitiveness Financial Crime Compliance, the
30 OCTOBER of API in Asia Pacific financial of your payment operations with move to real time and insights
14:00 – 14:45 services industry data and analytics from across Asia Pacific
(Part 2: Focus on new
developments and shaping the
future)
WEDNESDAY 7 Development of Alliance Access Challenges and opportunities in Improving the security of
30 OCTOBER / Entry Portfolio – what’s on the the trade finance industry payments in Asia Pacific
15:15 – 16:00 2020/21 horizon?
#SOFA2019 11WORK SESSION DESCRIPTIONS SWIFT Operations Forum
Asia Pacific 2019
Work sessions are a key feature of SWIFT Operations Forum Alliance Access/Entry roadmap. They will cover the latest features
Asia Pacific and offer a wealth of information about the latest and of the release 7.4 as well as the updates planned for 2020 – 2021 in
upcoming developments in SWIFT’s products and services. release 7.5 with a focus on ISO 20022 programme and SWIFTgpi.
Join us for this session so you can prepare your business in advance!
Alliance Messaging Hub – the future in financial messaging
Introduction to Alliance Warehouse – what, why and how?
Alliance Messaging Hub (AMH) is a future-proof financial messaging
platform for financial institutions and market infrastructures. Scalable Looking for more information or new updates on Alliance Warehouse,
and customisable, AMH supports your business activities, with which offers long-term message storage, fast and flexible search, and
message processing allowing you to connect to multiple networks is secure and reliable?
around the world.
If you are keen to hear about the latest Alliance Warehouse platform,
With AMH, all of your financial flows can be orchestrated in a single how new technology is shaping this platform and why we are doing
hub, regardless of whether they require FIN, FileAct, ISO 20022, this to support the SWIFT community, join us for this session!
SEPA, local formats, instant payments, files, messages, or API calls.
Needs that are common across flows, such as sanctions screening, The future of cross-border payments with SWIFTgpi
routing rules, reference data, message display, auditing, workflow
and integration capabilities, can all be managed from one hub. You Customer expectations and needs continue to evolve as financial
can simplify your messaging architecture and reduce complexity with services industry across the world are under immense pressure
a messaging hub that consistently provides top notch performance, to adapt and innovate to stay relevant. Especially in Asia Pacific,
security and availability, running 24/7 without fail. AMH can also where innovation abounds, clients expect transactions to be fast,
greatly reduce your costs, and will increase your efficiency and agility transparent and traceable, both domestically and cross-border.
in coping with change.
With SWIFTgpi, payments are credited to end beneficiaries within
Come and find out the latest updates on AMH, including the minutes – many within seconds. Hundreds of thousands of
principles on 2022 roadmap and release policy, and how it can take payments are being sent daily across 450 country corridors, in
your financial messaging operations to the next level. 140 currencies. In major corridors, such as USA-China, gpi already
accounts for nearly 50% of payment traffic. It is this early success
Evolution of SWIFT’s Interfaces and connectivity – Alliance and fast adoption rate that led to the decision to move to universal
Cloud and Cloud Connect at a glance gpi adoption by end of 2020. Get more insights on business drivers
behind SWIFTgpi and what this means for your institution in this
Responding to customer demand and industry trends, SWIFT is session.
expanding its options for customers moving to the cloud :
Challenges and opportunities in the trade finance industry
• SWIFT’s connectivity evolution initiative enabling effective and
secure deployment on ‘hyper-scale’ public cloud platforms such The trade finance industry is undergoing unprecedented change
as Microsoft Azure and Google Cloud. which presents an array of challenges and opportunities for banks
• Alliance Cloud, SWIFT’s next generation cloud-based interface, and corporates. Corporates are actively seeking opportunities to
offering a worry-free, 24x7, fast scalable, easy-to-use unified unlock efficiencies in their trade finance processes and whilst new
channel, along its full suite of services ecosystems are flourishing, the trade finance industry currently has
limited appetite for settlement in crypto currencies. The industry is
Join us in this session to see how day-to-day innovation at SWIFT also looking for ways to mitigate the paper burden in documentary
is helping to transform its platform and gearing it for the future, trade.
including a sneak preview of Alliance Cloud with a best-in-class user
experience. Standardisation, connectivity, security and reach are major drivers
for Banks in the digitalisation of trade, and SWIFT plays a pivotal
Development of Alliance Access/Entry Portfolio – what’s on role in Standards. SWIFT is both a Registration Authority for, and
the 2020/21 horizon? the main contributor to, ISO20022 – the preeminent standard for
financial messaging and API data exchange. Crucially, this is open,
Organisations are facing continuous challenges related to regulatory accessible and free; it can be used by anyone and implemented on
compliance, cyber risks and new business and market initiatives. any network! And, it is adaptable to both DLT and APIs, giving rise to
fantastic opportunities for innovation and product development which
To address and adapt to these challenges, SWIFT keeps evolving its is integral to facilitating interoperability and trade digitalisation.
Alliance Access/Entry portfolio in terms of security and functionality.
This interactive session will offer you access to SWIFT’s unique
During this session, our product managers will walk you through the industry insights and Asia Pacific trade strategy, including:
#SOFA2019 12WORK SESSION DESCRIPTIONS SWIFT Operations Forum
Asia Pacific 2019
• How the Digital Trade Envelope can offer a single, global, Recently, SWIFT has also convened the first Cross-Border
streamlined, standardised channel for trade finance processes Payments and Reporting Plus (CBPR+) group, a working group
• How SWIFT in India is working with customers to digitalise of international payments experts that will formulate global Market
domestic bank guarantees and stamp duty; and how SWIFT Practice and Implementation Guidelines for the common rollout and
in Singapore is working with the industry to tackle paper in LC implementation of ISO 20022 for cross-border payments.
presentation
• How SWIFT’s g-link POC creates opportunity to embed SWIFT Come to this session if you want to gain more insights on the ISO
payment capability in DLT ecosystems 20022 Programme, including practical implications of adopting
ISO 20022 and SWIFT’s plan to help the community during the
Enhance the competitiveness of your payment operations coexistence phase.
with data and analytics (Part 1: Focus on established best
practices) Adoption of DLT and development of API in Asia Pacific
financial services industry
Banks in APAC are increasingly under pressure to reduce costs, build
scalable processes and improve the experience of corporate and Emerging technologies such as DLT, AI and the adoption of APIs
retail customers banking with them. (e.g. DLT, APIs and AI) are widely experimented across the industry
with many use cases evaluated and tested. New players have also
SWIFT offers a variety of data and analytics solutions to help banks entered the retail market with innovative applications (e.g. WeChat
improve their payment operations and deliver on these objectives. and Alipay), disrupting the traditional banking model.
This session will focus on best practices and proven-solutions that
you can implement today: At SWIFT, we have been monitoring the development of DLT, API and
• Discover gpi Observer Analytics and how it can help you identify AI together with the financial community. We have also contributed
inefficiencies in your payment routing, review the performance of through the development of several Proof of Concepts (PoCs) such
your correspondents and identify payment inefficiencies as the PayLater API framework, a POC on SSIs using a DLT, and
• Learn why Reference data has always been a key component giving standards expertise to a major infrastructure to create a DLT
in payment operations but also why it has now gained an even structure whose elements are aligned with standardized financial
greater importance due to its contribution to fraud prevention and communications.
improvement in digital experience for your clients
• Standards, when poorly managed, create cost and complexity. In APAC, API adoption is especially gaining traction in Financial
Learn how Standards tools can give you a competitive advantage Services driven by local regulations and Fintech activities. However,
in the context of corporate digitizing their interactions with banks, APIs developed in silo can lead to fragmentation. SWIFT is uniquely
as well as with the migration to ISO 20022 positioned in the industry to help harmonize APIs by fostering
standardization for financial services.
Enhance the competitiveness of your payment operations with
data and analytics (Part 2: Focus on new developments and In this session, we will run you through SWIFT’s API strategy, from
shaping the future) the standardisation of financial APIs to the exploration of various use
cases that we are looking at. We will take a closer look at SWIFT’s
This session is a built-up on part 1, which focused on established API roadmap and share information on the various activities that we
best practices. As you know, SWIFT is committed to invest in its data are involved in globally and in APAC. We will also demonstrate how
and analytics solutions to meet the growing needs of the community. the use of ISO 20022 business standards as the basis for APIs is
This will be an interactive session focusing on: removing friction from financial communications across technologies.
• How SWIFT is and will be leveraging Artificial Intelligence to
enhance existing solutions, use APIs to expose data to you and Financial Crime Compliance, the move to real time and
use our Standards tool to manage API protocols insights from across Asia Pacific
• A workshop with the participants to define what types of data-
related solutions the industry should work on to make your life As the global trend towards real-time payment systems continues
easier to accelerate, one of the most pressing issues for banks is how
• Collaboratively identify topics that should be worked upon by they can meet this expectation while still meeting regulatory and
SWIFT for the community: transactional data, reference data and compliance expectations and avoiding undue risk.
Standards tools
Learn about the important role that financial crime compliance plays
ISO 20022 Programme – payments transformation through in the move to real-time payments and how that can support and
richer and quality data enable business growth amidst geo-political uncertainty across the
world.
Following a large-scale industry consultation in April 2018, the SWIFT
Board has recommended a migration of cross-border payment traffic
to ISO 20022 starting November 2021. The ISO 20022 programme
will complete the payments processing in ISO 20022, which is
also being adopted by high-value, instant and domestic payments
schemes around the world.
#SOFA2019 13WORK SESSION DESCRIPTIONS SWIFT Operations Forum
Asia Pacific 2019
Cyber resilience and cyber intelligence sharing – how to Improving the security of payments in Asia Pacific
navigate cybersecurity in the age of digital?
Institutions continue to face significant regulatory and reputational
Cyberattacks ranked among the top five risks of doing business risks related to cyber-fraud. Understand how SWIFT’s new Payment
in APAC according to Global Risks Report 2017. Naturally, low Controls service can be used to protect your business from the
awareness of cybersecurity and increasing cross-border payments repeat and persistent payment fraud attempts and how the new
open up numerous cyber risks in the region. SWIFTgpi stop and recall capabilities can help institutions respond
rapidly to fraud threats.
In an era of persistent cyber threats, cyber resilience is an evolving
challenge. Bringing together information security, business Unleashing Unbelievable Masterclass
continuity and (organizational) resilience, this area is rapidly gaining
recognition and becoming an integral part of how we do business. We’ve all seen the rise of Customer Experience as a primary driver
Besides maintaining cyber readiness, it is also important to share of business success. These human experiences—created by your
cybersecurity threat intelligence in the event of cyberattacks. sales, service, or internal teams — distinguish and elevate your
brand.
In this session, you will learn from our experts about:
• Critical cyber resiliency layers at SWIFT and how to better protect The remarkable part is that you don’t need a big budget or a long
your SWIFT environment from persistent and sophisticated lead time to implement new service activities that propel your
threats customer experience to the next level.
• How to access SWIFT ISAC portal for cybersecurity threat
intelligence, what data is in there and how customers can get We invite you to learn how in this Masterclass. It takes you down our
information in machine-readable STIX / TAXII format Proven Path for:
• SWIFT Customer Security Programme (CSP), updates • Generating quick-to-implement service ideas
on controls framework v2020, and understanding your • Putting the best ideas into action
counterparty’s CSP attestation level and integrating this • And creating a plan for continuous improvement
compliance data into your risk management processes
Join us to grow a passion for service in your organization.
#SOFA2019 14SPEAKER SWIFT Operations Forum
Asia Pacific 2019
BIOGRAPHIES
Laurent Verstraeten Ron Kaufman
Managing Director, Head of Professional Services, Chairman of Uplifting Service and New York
APAC, SWIFT Times Bestselling Author
Laurent Verstraeten is the Managing Director – Head of Professional Ron Kaufman is the world’s leading educator and motivator for uplifting
Services for the Asia Pacific region. Based in Singapore since 2013, customer service and building service cultures.
he leads the Asia Pacific Professional Services portfolio in charge of
Advisory, Integration, Adoption and Support services. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine,
Ron presents powerful insights and global best practices from
Previously, Laurent was the Head of Consulting & Integration Services. working with clients on every continent for more than twenty years.
He also helmed Partnerships and SME Business Development for the His energetic keynote speeches and workshops have inspired millions.
Asia Pacific region when he first came to Asia Pacific. Leading the
Partners and Channels team, he oversaw the strategic development He is author of the New York Times and USA Today bestseller, “Uplifting
of SWIFT’s Asia Pacific channel partnerships and indirect sales in the Service! The Proven Path to Delighting Your Customers, Colleagues
region. and Everyone Else You Meet” and 14 other books on service,
business and inspiration. Ron is the founder of UP! Your Service, a
Prior to relocating to Asia, he was heading the EMEA New Channels global education and consulting company that enables leaders and
Business from Brussels, responsible for managing and developing organizations to build Uplifting Service cultures.
business partnerships and indirect sales in Europe, Middle East and
Africa. Ron’s experience and passionate commitment to results have
been distilled into proven methods to help clients upgrade service
Laurent started off his career at SWIFT Headquarters in 2003 and performance and build strong service cultures. In 2018, GlobalGurus
held various positions in Customer Support, Training, Pre-Sales rated Ron the #1 customer service guru in the world.
and Business Partnerships divisions. He graduated from HEC-Liege
(Belgium) Management School. Ron moved to Asia in 1990 to help Singapore Airlines and the
government of Singapore to create and launch a national service
quality training organization. He is a graduate of Brown University,
USA with studies in France, London and Berkeley, California. He
is a professional member of the Author’s Guild, Global Speakers
Federation and International Association of Learning Providers. Ron
resides in Singapore and travels widely to promote and realize a vision
of “Our world where everyone is educated and inspired to excel in
service.”
#SOFA2019 15SPEAKER SWIFT Operations Forum
Asia Pacific 2019
BIOGRAPHIES
Tom Alaerts Krishna Atkuru
Principal, Standards Engagement, North Asia, Head of Engineering, GrabPay, Grab
SWIFT
Tom is a specialist of the ISO 20022 financial messaging standard, Krishna Atkuru is part of the Grab Financial Group(GFG)’s management
and will thus facilitate working groups and advise financial institutions. team and holds the position of Head of Engineering, Payments. In
Tom is in addition responsible for SWIFT’s standards tools and related his current role, he is responsible for the core payments as well as
services in Asia Pacific. He also focuses on the reuse of ISO 20022 Rewards, Fraud and Data engineering teams across the SEA region.
concepts in new technologies, such as APIs. He has also helped incubate multiple joint ventures within GFG such
as Lending and Insurance.
Tom joined the training department in SWIFT in 1998, and he worked
in Standards since 2008. Tom has been responsible for promoting Most recently before Grab, Krishna was part of the CDO organisation
SWIFT’s MyStandards message standards management product in Standard Chartered and built out their Big Data engineering practise
suite in Asia Pacific since he moved to Singapore in January 2012. In across KL, Singapore and Chennai. Prior to Standard Chartered,
October 2013, Tom moved to Hong Kong. Prior to his current role, Tom Krishna worked with Goldman Sachs, Apple and Google in various
was working in marketing, responsible for the regional KYC Registry, technical leadership roles in India, US and UK.
sanctions screening and reference data strategy; and for advocating
solutions for business intelligence and liquidity management. He has a Bachelors of Engineering degree from BITS, Pilani, India.
Tom graduated from the University of Leuven, in Belgium, in 1992 with
a degree in Electro-mechanical Engineering.
Judy Bei Simona Catanescu
Managing Director, Global Head of Payments and Head of Standards and Capital Markets, ASEAN,
Receivables, Standard Chartered Bank SWIFT
Judy Bei is the Global Head of Payments and Receivables at Standard Simona is Head of ASEAN Standards and Capital Markets team.
Chartered Bank. Based in Singapore, Judy has more than 15 years Based in Singapore, she leads a team of experts who bring together
experience in cash management in the United States and in Asia. Prior the financial community to work collaboratively and to shape market
to joining Standard Chartered, Judy was in various global and regional practices by advising ASEAN institutions on ISO standards and by
leadership roles at Citigroup in New York, managing institutional and leading market practice groups. In this role Simona also partners
consumer transaction banking products. She launched the world’s first with securities industry to deliver next-generation of capital markets
open loop transit payment platform in New York and advised Fortune solutions.
500 corporations on cash management needs. At the beginning of her
career, Judy spent four years in management consulting helping multi- Previously, Simona was account director for securities players in
national corporations develop growth strategies. Judy was born in ASEAN and global accounts in Singapore, and prior to this she worked
China and possesses an MBA degree from Harvard Business School. for SWIFT in Belgium and Helsinki research center in Finland.
She has three daughters and enjoys spending time with friends and
family. Simona has several degrees in Computer Science and International
Business in Romania, Finland and Belgium.
#SOFA2019 16SPEAKER SWIFT Operations Forum
Asia Pacific 2019
BIOGRAPHIES
Cheong Tak Leong Astrid Coppens
Director of the Standards Division, Enterprise Head of Cloud and Interfaces,
Singapore Product Management, SWIFT
Mr Leong is the Director of the Standards Division at Enterprise Astrid Coppens is Head of Cloud and Interfaces, product management,
Singapore. at SWIFT. In this role, she is responsible for the evolution roadmap of
SWIFT’s cloud and interfaces offering.
Enterprise Singapore is the national standards body in Singapore
which spearheads the national standardisation programme and Prior to her current assignment, Astrid was Head of gpi, EMEA (2017),
represents Singapore the international and regional fora such as the Global Account Director from 2014 to 2016 and Programme Manager
ISO, IEC, Pacific Area Standards Congress (PASC) and the ASEAN for T2S from 2012 to 2013. In the course of her career at SWIFT,
Consultative Committee on Standards and Quality (ACCSQ). she has also held a number of other positions in project and service
management.
He is the PASC Secretary for the term 2014-2016 and has worked
with PASC members and Asia Pacific regional standards bodies on Astrid joined SWIFT in 1999 and holds an MSc in Engineering from
the formulation and implementation of the PASC Strategic Plan for KULeuven.
2016-2020.
He was previously a senior metrologist at the Singapore national
measurement centre, involved in setting up the first national primary
facility for temperature measurement standards.
Philippe Detournay
Head of Integration Services, APAC, SWIFT
Stijn De Clercq
Product Manager, AMH, SWIFT
Philippe Detournay is the Head of SWIFT Integration Services in Asia
Pacific since January 2017. He leads a team responsible for delivering
integration and interoperability needs between financial institution and
the SWIFT systems and formats. This involves standards mapping,
In 2009, Stijn started his career at KBC bank in Belgium taking care functional analysis, custom code development and associated software
of 24/7 support of the entire KBC Group SWIFT infrastructure (dual development life cycle, testing and project management. Philippe is
active, highly resilient setup comprising SAG/SNL/SAA/AMH etc). He also involved in technical advisory, migration and architecture review,
was also involved as technical lead during the migration to AMH within as well as a whole range of integration consulting services. Additionally,
KBC Group. he is also the Head of the Kuala Lumpur Consulting Services.
After 5 years, Stijn took a new role as project manager for SWIFT Prior to his current role, Philippe was a Lead Software Developer at
and Financial Messaging for KBC Group. As a project manager, Stijn SWIFT and was part of several strategic initiatives within the Information
was heading all SWIFT & financial messaging related projects at KBC Technology division. He was also the technical expert for Alliance
Group, leading a skilled team of SWIFT experts. As a last project at Access, one of the key on-premise solutions provided by SWIFT.
KBC bank, Stijn was leading the Belgian Instant Payment project for
KBC Group in close cooperation with all Belgian banks and FebelFin. Philippe is a veteran in IT and software development with over 15
years of work experience in this industry and had participated in
Having gained almost 10 years of experience in SWIFT and Financial several Open-Source projects within various domains. He also
Messaging at customer side, Stijn joined April 1st the AMH Product enjoys coaching, training and teaching a broad range of technical
Management team. He will be responsible for the CORE stream, topics. Apart from software engineering and computer science, he is
containing the Transformed AMH program. passionate about aviation and holds a private pilot license.
Stijn holds an MSc in Engineering from KULeuven. Philippe holds a Bachelor’s degree in Civil Engineering and a Master’s
degree in Computer Science from Université Catholique de Louvain,
Belgium.
#SOFA2019 17SPEAKER SWIFT Operations Forum
Asia Pacific 2019
BIOGRAPHIES
Jennifer Doherty Damien Dugauquier
Head of Innovation, Asia – Global Liquidity and Head of Data and Analytics Solutions, APAC,
Cash Management, HSBC SWIFT
Jennifer Doherty is Asia Head of Innovation for HSBC’s Global Liquidity Damien is based in Singapore and heads the Data and Analytics for
and Cash Management (GLCM) business. In this role, she is focused Asia Pacific.
on identifying opportunities for HSBC to leverage technology from the The team works with senior transaction Bankers to support them
Fintech community and deliver value to HSBC’s corporate clients. with strategic market intelligence, customer intelligence as well as by
providing data solutions that help banks providing a better customer
A seasoned professional with 14 years of banking and financial experience.
services experience, Jennifer joined HSBC in 2013 with extensive
experience in managing product portfolios and developing bespoke Previously, Damien was leading a team looking after non-Financial
solutions for corporate and institutional clients. Based in Singapore, Institutions in ASEAN and Oceania.
she is responsible for the longer term direction and strategy of the
innovation capabilities of the GLCM business to ensure that it meets Damien represents SWIFT at various Conferences on transaction
and exceeds clients’ needs. baking, Treasury, Cash Management and Trade Finance.
Prior to joining HSBC, Jennifer held a number of product related roles Prior to moving to Singapore, Damien was based in SWIFT
at Bank of America Merrill Lynch and the Royal Bank of Scotland. Headquarters in Brussels and was running SWIFT Business Analytics
Solutions for Europe, Middle East and Africa.
Along his career, Damien has developed an expertise in Payments,
Treasury, Trade Finance and Supply Chain Financing both from
corporate-to-bank and bank-to-bank point of views. He has also been
involved in works on the impact of regionalization on transaction flows.
Damien has also been working in the wealth management industry
Amit Ghosh with Societe Generale Private Banking.
Chief Operating Officer, R3
Peter Hoogervorst
Regional Head of Transaction Banking Products
Amit is the Chief Operating Officer of R3 in Asia Pacific, and leads the
Asia, Credit Agricole
company’s strategy and operations in the region. He is responsible
for strategy development including new market entry strategy, pricing
strategy, and sales/partnership strategy. He also co-leads strategy
execution, operational excellence, and people development. Peter Hoogervorst currently is the regional head for Transaction
Banking Products in Asia for Credit Agricole Corporate & Investment
Prior to R3, Amit held various senior business development & Bank, overseeing the expansion of this business in Asia.
operations roles at Visa, PayPal, and Hewlett Packard. He holds an
MBA from Chicago Booth and a B.Tech from IIT-BHU. In addition to his daily role, Peter has been active in ISO 20022
developments for more than 10 years. Currently he is the global
Peter Hoogervorst, Regional Head of Transaction Banking Products convenor of the Payments Standards Evaluation Group in ISO 20022,
Asia, Credit Agricole overseeing the worldwide development of ISO 20022 standards for
payments, reporting, accounts, billing and much more. Previously he
Peter Hoogervorst currently is the regional head for Transaction was also vice convenor (deputy chairman) of the same group.
Banking Products in Asia for Credit Agricole Corporate & Investment
Bank, overseeing the expansion of this business in Asia. In addition
to his daily role, Peter has been active in ISO 20022 developments
for more than 10 years. Currently he is the global convenor of the
Payments Standards Evaluation Group in ISO 20022, overseeing
the worldwide development of ISO 20022 standards for payments,
reporting, accounts, billing and much more. Previously he was also
vice convenor (deputy chairman) of the same group.
#SOFA2019 18SPEAKER SWIFT Operations Forum
Asia Pacific 2019
BIOGRAPHIES
Sharon Khua David Koh
Group Technology Architecture, OCBC Head of Global Liquidity and Cash Management,
HSBC Singapore
Sharon Khua joined OCBC Bank’s Group Operations & Technology David leads HSBC’s Global Liquidity and Cash Management business
division in 2003. She is currently responsible for Group Technology in Singapore, working with corporate customers to maximise control
Architecture for the OCBC group and is the industry lead for payment- and oversight over their cash flows. He has over 25 years of experience
related projects on a national level. in transaction banking, having worked across several geographies
including China, Singapore, the UK and Saudi Arabia. David has held
Sharon was previously OCBC’s Head of Payment & E-Banking a number of senior corporate and institutional banking roles, including
Operation where she managed both corporate and retail payments most recently Regional Head of Transaction Banking at Standard
across all channels for the Bank in Singapore and Malaysia. She won Chartered for Greater China and North Asia.
the CEO Quality Award for leadership in 2009 and led her department
to receive the Singapore Quality Class (SQC) certification for Business
Excellence in 2010.
She holds a Bachelor of Arts degree from the National University of
Singapore where she majored in Economics and Statistics.
Goran Kostic Laetitia Moncarz
Head of Integration Portfolio, SWIFT Director Payments Markets, Asia Pacific, SWIFT
Goran has been Head of Integration Portfolio, Product Management Laetitia Moncarz is a Director for Payments Markets in Asia Pacific.
within the Marketing department at SWIFT since 2017. Her main focus is on SWIFT’s strategic payments initiatives related to
Correspondent Banking, Renminbi Internationalization and Intraday
Goran joined SWIFT, in Belgium, in 2001. Over the period of 10 years, Liquidity.
he would work on numerous integration projects for SWIFT and its
customers around the globe. Laetitia has undertaken various positions in the banking and consulting
industries. Prior to join SWIFT, she was the Head of Correspondent
In 2011 Goran moved to SWIFT Hong Kong and was appointed head Banking for Asia-Pacific at BNP Paribas Singapore, where she was
of Integration Services for SWIFT APAC soon after. responsible for correspondent services for Asian currencies as well
as services provided by correspondent banks to BNP Paribas Asian
Goran holds MSc in Computer Engineering. entities. Her main focus was on the RMB development where she
represented BNP Paribas at the RMB working group organised by the
Monetary Authority of Singapore (MAS).
Previously, Laetitia worked for Coface, an Export Credit Agency
in Singapore where she was in charge of Marketing & Commercial
operations.
Before moving to Singapore 10 years ago, Laetitia was consultant
at KPMG and Atos Consulting in Paris where she was handling
organisation and finance projects for the Public sector and government
entities.
#SOFA2019 19SPEAKER SWIFT Operations Forum
Asia Pacific 2019
BIOGRAPHIES
Michael Moon Harry Newman
Managing Director, Payments, Head of Banking, SWIFT
Trade & Communications, APAC, SWIFT
Michael Moon joined SWIFT’s Singapore office in 2012 and leads Harry Newman is SWIFT’s Head of Banking with strategic responsibility
its payments, trade and communications functions in Asia Pacific. for a series of key market initiatives, including SWIFT’s global payments
In this role, he partners with the payments and banking industry to innovation (gpi), business intelligence, corporates and reference data
deliver next-generation payment and settlement solutions. Michael offers.
manages SWIFT’s strategic initiatives in Asia Pacific, many of which
are reshaping the payments landscape globally. These include SWIFT Previously he has been closely involved in payment system innovation
gpi for cross-border payments and SWIFT’s instant payment system and regulation in EMEA across both banking and securities systems
solutions in Asia Pacific (including the New Payments Platform in such as TARGET2, TARGET2 for Securities, Euro1. More recently,
Australia for domestic real time payments). he was SWIFT’s Programme for the development of Australia’s New
Payments Platform (NPP).
Michael’s career in the financial services and payments industry spans
20 years, and has seen him hold positions in business development, Harry Newman has 20 years’ experience in financial markets and
product management, strategy and marketing functions, across market infrastructures globally, designing and managing RTGS
China, India, the US, Australia, Singapore and South East Asia. He systems and SWIFT’s role in RTGS systems. Before joining SWIFT,
joined SWIFT from American Express, where he led group strategy and Harry worked for APACS in the UK, where he project managed the
business development for its network, merchant and B2B businesses development of CHAPS Sterling RTGS and CHAPS Euro RTGS as
in Asia Pacific. Prior to American well as working on retail payment system development.
Express Michael worked in the Australian banking industry with Citi Newman is a British citizen.
and Commonwealth Bank.
#SOFA2019 20SPEAKER SWIFT Operations Forum
Asia Pacific 2019
BIOGRAPHIES
Jeremy Oudkerk Jatin Praful Sheth
Senior Consultant, Technical & Advisory Services Group Payment Product Manager, Global
& Partnerships, SWIFT Transaction Services, DBS Bank
Jeremy is a Lead Financial Services Industry Consultant with over 19 Jatin Sheth is Group Payments Product Manager at DBS Global
years of experience in various technical and business disciplines in Transaction Services. Jatin leads the product development and
the financial industry. commercialisation of DBS’ payables management solutions for
Corporates and Financial Institution clients, including payment
Based in Singapore, Jeremy has numerous experience in consultancy solutions such as cross-border payments, payments-on-behalf-of
projects including: solutions, UPI - instant payments in India.
• SWIFT Technical Trainings
• SWIFT Infrastructure implementations: from single Lite 2 Since joining DBS in 2014, Jatin has been instrumental in the
customers to market infrastructures projects with RTGS systems adoption and strengthening of ISO20022 XML standards for
• Resiliency, recovery and business continuity planning corporate to bank payments initiation and SWIFT connectivity.
• Technical Impact Assessments of ISO20022 migrations for MIs
• (De-)centralisation projects Jatin has 20 years of experience across payments, cash
• Swift Infrastructure Security Reviews management and channels for Asia Pacific. Jatin has worked with
• SWIFT Security Bootcamp training HSBC, Standard Chartered Bank and Citibank, before joining DBS.
In addition, Jeremy is also the Stream Lead responsible for the
CSCFv2019 attestation in Asia Pacific.
Prior to SWIFT, he has worked 5 years for the ING Bank NV as a
Senior IT Support analyst fulfilling several roles such as change, Debopama Sen
incident and problem management, Developer, Business Analyst, Managing Director, Head – Singapore and
Data Analyst, Application Support and Project Manager in various ASEAN Treasury and Trade Solutions, Citibank
departments, including ING FX/MM treasury, Postbank and ING bank
Netherlands.
Jeremy is a Dutch citizen and has done 5 years of higher vocational Debopama is the Head of Citi’s Treasury and Trade Solutions (TTS)
education and many completed IT courses. business in Singapore and ASEAN, since February 2018. She
manages the Singapore TTS business which provides integrated cash
management and trade finance services to multinational corporations,
financial institutions and public sector organizations, and is responsible
for the leadership of the business in the ASEAN cluster of markets,
comprising Indonesia, Malaysia, the Philippines, Thailand and Vietnam.
Leo Punt
Head of Global Support, SWIFT
She has been with Citi for over 23 years, and has worked in a number
of different areas of the Institutional Clients Group. She started her
career as a Management Associate and has worked across various
roles in Trade Finance, Cash Management and Securities Services.
Leo Punt was appointed Global Head of Customer Support in May Prior to her current role, she was the India Cluster Head for TTS, with
2019. He is responsible 24 by 7 Customer Support services delivered oversight of the business in India, Bangladesh and Sri Lanka and
through our delivery centres worldwide. Leo previously was heading prior to that, was Business Head for the Securities and Fund Services
Technical Pre-sales, Professional Services & Support for the EMEA business.
region. He has over 25 years’ experience in Professional Services,
Operations and Technology. He joined SWIFT in 2004 and prior to Debopama has been closely associated with market development
joining SWIFT held various senior level positions in IT, commercial and initiatives in the country across payments and securities. She has
delivery functions in multinational institutions across different industries. served on the Board of SWIFT India Domestic Services Pvt Ltd, as well
as on the Boards of National Payments Corporation of India (NPCI)
Leo has a degree in Information Technology and MBA from Henley that acts as a hub for all electronic payment systems in India and
Business School. Grameen Foundation of India (GFI) as Director.
Debopama holds a Master’s Degree in Management from University of
Mumbai and a Bachelor’s Degree in Mathematics from St. Stephen’s
College, University of Delhi.
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