Residential lending guide - NatWest Intermediary Solutions - ONLY FOR USE BY MORTGAGE INTERMEDIARIES

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NatWest Intermediary Solutions
       Residential
     lending guide
2
This guide provides you with an overview of the key information
you need to know about our residential lending. However, it is not
exhaustive and is subject to change, so if you need clarification on
anything please speak to your BDM.

Contents
 Proc fees for residential mortgages Page 3                    Submitting an application
                                                               Online submission              Page 12
 Our lending criteria                                          Supporting documentation       Page 12
 Purchases and remortgages                         Page 5      Certification and packaging    Page 13
 High LTV mortgages                                Page 6
 Help to Buy schemes                               Page 7      Post - submission
                                                               Day 1 valuation instructions   Page 15
 Affordability and gifts                                       Offer validity                 Page 15
 Affordability                                     Page 9      Concierge service              Page 15
 Gifted deposits and equity                        Page 9
                                                               Need help?
 New Build                                                     Pre-submission applications    Page 16
 Lending limits                                    Page   10
 Maximum LTVs                                      Page   10
 Structural warranties                             Page   10
 Builder’s incentives                              Page   11
 Minimum loan amount                               Page   11
 Offer validity                                    Page   11

Proc fees
		                                          DA firms               AR firms
 Residential                                35bps gross            40bps gross

Max £10,000, min £250.

Information correct as at 1 January 2019.

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4
Our lending criteria
Here’s a summary of some of the key elements
of our lending criteria:

Purchases                                                          Remortgages
 	Minimum loan: £10,000 (or that set by the                        	Minimum loan: £10,000 (or that set by the
   individual product, whichever is greater)                          individual product, whichever is greater)
 	Maximum loan: £10m                                               	Minimum term: 3 years
 	Maximum term: 35 years (30 years if an                           	Maximum loan: £2m
   Interest Only loan exceeds £500,000)                             	Maximum term: 35 years (30 years if an
 	Family gifted deposits accepted – cash                             Interest Only loan exceeds £500,000
   or equity                                                        	Debt consolidation allowed, any legal
 	Second purchase at residential rates                               purpose considered
   accepted, subject to affordability                               	Up to 90% LTV accepted on debt
 	New Build – any property built,                                    consolidation, but no restrictions on amount
   first occupied in its current state or                           	Overpayments allowed – 10% of balance
   significantly modernised, refurbished or                           in a rolling 12-month period
   altered within the last two years:
   – Maximum LTVs: flats 75%, houses 85%                           	Unencumbered properties accepted
      (over £1m 75%)                                                  (minimum time owned 6 months and not
                                                                      self-build), fees free
 	Shared equity schemes – we consider
   applications using Government schemes                            	Free of legal and valuation fees for a
                                                                      standard remortgage*
 	Existing NatWest mortgage rate can be
                                                                    	Remortgage offers valid for 6 months
   transferred to new property purchase

*We won’t charge your customers legal and valuation fees for a standard remortgage. There maybe instances where a
  customer does not qualify for this. Please speak to your BDM if you require any information in this regard.

                                                                                                                     5
High LTV mortgages
95% LTV purchase only mortgages                  	No limit on annual income earned by
                                                   applicants
 	2 and 5 year fixed rate deals available
                                                 	Further advances considered up to 90% LTV
 	Available to first-time buyers and existing
   home owners                                   	Capital and interest only
 	Available for existing properties only and    	Applicants must be aged 18 or over
   NOT New Build properties                      	£0 product fees
 	Residential purchase only                     	Property must be in the UK
 	Maximum property value: £600,000
 	Applicants need a minimum 5% deposit

Subject to an underwriter’s discretion.

6
Help to Buy schemes
Help to Buy: shared equity                       	Customers must take a mortgage of at
                                                   least 25% of the value of the property they
	Open to all intermediaries and is available
                                                   are purchasing
  for New Build properties only
                                                 	Maximum LTV: 75%
	Available to first-time buyers and
  existing homeowners                            	Maximum property value: £600,000
	Applicants need a minimum 5% deposit           	No percentage limit on deposit customer
 Customers must take a mortgage of at              can contribute from their own funds
	
 least 25% of the value of the property they     	Customers using this scheme can apply
 are purchasing                                    for our existing Help to Buy shared
                                                   equity scheme mortgage using the same
	Government will loan up to 20% of
                                                   product code
  property value
                                                 	The criteria and application process are
	Maximum LTV: 75%
                                                   the same as the existing Help to Buy
	It must be the primary residential and           shared equity scheme
  only property
                                                 	Repayment is by Capital & Interest Only
	Maximum property value: £600,000
	Minimum 5% limit on deposit and customer       Help to Buy: Forces
  can contribute from their own funds
                                                 	The Forces Help to Buy (FHTB) loan
	Need to apply for eligibility through a          available to Armed Forces personnel, is an
  HomeBuy Agent in region of desired property      interest-free loan repayable over 10 years
	3% of equity loan per year factored            	It can be used towards the customer’s
  into affordability calculation as monthly        deposit but the monthly repayment
  commitment                                       must be included in the outgoings for
	Builder’s incentives up to a maximum of          assessing affordability
  5% of the property value accepted              	The FHTB loan may not be used towards
	We will consider consent to let for              the purchase of a second property
  members of HM Armed Forces                       including a buy-to-let property.

	Property must be in England                    	No other unsecured personal loans are
                                                   accepted towards the customer’s deposit
	Repayment is by Capital & Interest Only

Help to Buy: London
	The scheme is designed to help customers
  with an equity loan of up to 40% of
  the purchase price to buy a New Build
  property in London
	Only New Build properties in the specific
  London boroughs can be purchased using
  this scheme. Customers and their solicitors
  are responsible for ensuring the property is      Credit criteria are subject to
  within the scheme area                            change so please check first
	Customers must contribute a minimum               with LiveTALK or your BDM if
  5% deposit                                        you are unsure.
                                                                                              7
8
Affordability and gifts

Affordability                                   If your customers are receiving a
	Our affordability calculator mirrors          gifted cash deposit
  the one used by our underwriters to           	We accept deposits from parents and/or
  ensure consistency                              guardians. We treat them as if they are the
	Debts being repaid are not included in          applicant’s own deposit, even where the
  the calculation                                 money is advanced against a formal loan
                                                  agreement or a second charge is put
	Maximum age for lending is 70, subject
                                                  in place to secure the family member’s
  to affordability
                                                  rights. Any monthly cost relating
	Loans with less than 6 months to run            to a formal loan agreement must be
  not included                                    included in the affordability calculation
	Where the loan amount is more that            	Gifts from third parties (not sellers/vendors)
  £500,00, the maximum term is 35 years           are an acceptable source of customer
  (30 years for Interest Only loans)              deposit, provided no repayment required
	Lifestyle expenses – we use data supplied
  by the Office of National Statistics (ONS)    If your customers are receiving
  to assess an applicant’s lifestyle expenses   gifted equity when buying from a
  which are automatically built into the
  affordability calculator                      family member
	Childcare costs - customers need to           	We accept transactions under value where
  include their specific childcare costs as a     the applicant is receiving a gift of equity
  financial commitment in the calculator.         from a family member/business with a
  If childcare costs are unknown, customers       deed of gift to represent the amounts
  should suggest likely future costs or you     	The maximum loan amount can be based
  can refer to the national average figures,      on the valuation not the purchase price
  which you can find on the ‘A-Z of lending     	The applicant may need to have an
  criteria’ page of our website under             indemnity set up via their own solicitor,
  ‘Childcare costs’                               even when the money is advanced against
                                                  a formal loan agreement or a second
                                                  charge is put in place to secure the family
                                                  member’s and/or family business’s rights
                                                	The family member gifting the equity
                                                  is allowed to remain a resident at
                                                  the property after the sale completes
                                                  (residential only NOT buy-to-let)

                                                                                              9
New Build
A New Build property is defined as:
Any property built, first occupied in its current state or significantly
modernised, refurbished or altered within the last two years.
The decision as to whether a property meets this definition will
be made by the valuer at the point of valuation.

Lending limits                                      detailed in the CML Lenders’ Handbook.
                                                    The solicitor acting for NatWest should
 	A limit will be set for each New Build
                                                    confirm the requirements are met and that
   development. Limits will vary according
                                                    the Certificate was issued prior to exchange
   to each development and must not
                                                    of contracts. Architects’ Certificates without
   exceed 25%
                                                    the benefit of the Professional Consultant
 	The limit will be set and monitored by our       Certificate are not acceptable
   Valuation Panel Manager
                                                  	Structural warranties issued
                                                    retrospectively cannot be accepted
Maximum LTVs
                                                  Builder’s incentives
 	Flats 75%, houses 85%*
                                                  	We accept builder’s financial incentives
 	These are based on net purchase price or         on New Build properties up to 15% of a
   valuation whichever is lower                     property’s purchase price and up to 5% on
 	These maximums also apply to further             a property bought using the Help to Buy
   advance requests if the property meets           shared equity schemes
   the New Build definition above                 	The purchase price will not be adjusted
* 75% for mortgages over £1m                        for incentives, unless the total amount of
                                                    incentives exceeds 5% of the purchase
Structural warranties                               price. Incentives greater than 5% will
                                                    be deducted and lending based on the
 	We will only lend on New Builds/                 reduced purchase price (unless the
   renovations where there is a 10 year or          property valuation is lower)
   longer Structural Warranty in place from
   our list of approved suppliers (see your       	The example below explains this for a
   BDM for details)                                 New Build residential house:

 	Professional Consultant Certificate – in the     – Purchase price of the property: £120,000
   absence of a valid warranty,                     – Incentives total: £8,000
   we will accept a Professional Consultant         – Incentives to be deducted from purchase
   Certificate from a suitably qualified               price: £8,000 - £6,000 (5% of
   professional, if provided in the format             purchase price) = £2,000
                                                    –R
                                                      educed purchase price: £120,000 -
                                                     £2,000 = £118,000
10
Portable and proportionate incentives,        Minimum loan amount
  such as carpets and curtains, along with
                                                	£10,000 (or that set by the individual
  other financial incentives such as support
                                                  product, whichever is greater)
  with up-front costs such as Stamp Duty,
  legal fees or cashback or enhanced part
  exchange terms can be accepted in the         Offer validity
  5% allowance                                  	Mortgage offers are valid for 6 months,
	Non-standard items such as an upgraded          but an extension can be requested at any
  kitchen or integrated appliances can be         point within the initial 6 month offer period.
  accepted as an incentive but do not need        If granted, customers could have a total
  to be included in the 5% allowance. It          offer period of up to 12 months. This will be
  will be the responsibility of the valuer to     subject to the confirmation of a successful
  decide which incentives are included in         credit search and property valuation.
  the calculation
	To comply with the requirements of the        Specialist support
  Help to Buy schemes, customers must still     	Dedicated New Build underwriting and
  fund a 5% deposit themselves                    support team
	Lending is based on the lower of the          	We are geared to meet the required speed
  purchase price of the property or the           to offer for 28-day exchange deadlines
  property valuation
                                                	Our BDMs are well versed in dealing with
                                                  housebuilders, keeping them up-to-date
Part exchange                                     with the progress of an application
	Where a housebuilder buys the property
  off the applicant and then re-sells it on
  the open market. It enables the applicant
  to sell their existing property quickly so
  that they can proceed with the purchase
  of their New Build property. This IS
  classed as a scheme, so cannot be used in
  conjunction with any other scheme such
  as Help to Buy

Assisted move
	Where a housebuilder will typically pay the
  fees for two local estate agents to market
  the applicant’s existing property for a
  quick sale enabling them to proceed with
  the purchase of their New Build property.
  This is NOT classed as a scheme but as
  an incentive, so the applicant can use a
  scheme such as Help to Buy to purchase
  their New Build property
                                                                                             11
12
Submitting an application
Here’s a step-by-step guide on how to submit an application to us.
If there’s anything you’d like to check, feel free to chat to us on
LiveTALK at intermediary.natwest.com

Register with us                                    Submit supporting documentation
	Go to intermediary.natwest.com                    and verification of ID (if required)
	Click on ‘Register now’ and complete the          Please refer to our Packaging Requirements
  registration form                                 guide for details of supporting information you
                                                    need to submit.
	We will then email you your log in details
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Submit an application online                                        NatWe
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	You can submit an application via our website                               equire tions
                                                                                     ments
  or the MTE
	For technical help with a submission please go
  to LiveTALK
	Once you have submitted an application you       If you have submitted the application via our
   will be able to monitor its progress on our      website, you can utilise our Direct Upload portal
   online Mortgage Application Tracker tool         to submit supporting documentation. Please
	Check if we have electronically validated the    select ‘Packaging Requirements’ from the
   applicant’s ID – if not, please supply the ID    summary header and case-specific packaging
   documents we require                             guidance will be displayed.
	If you have submitted an application via          The option ‘Proceed to Upload Documents’ will
  our website, you can access the Mortgage          be presented below the packaging guidance text.
  Reference Number in two ways:                     Click on that and you will be able to upload PDFs
                                                    and JPEGs up to 10MB in size.
		 a. it will appear alongside your client’s
       details on the web site                      For MTE users, please continue to email the
                                                    supporting documentation, ensuring that the
		 b. y
       ou will receive an e-mail in real time      Mortgage Reference Number is in the email title.
      following the submission of the application   Send to intermediarydocs@natwest.com.
                                                    Whether you are submitting the application to us
                                                    via our website or through MTE, you do not need
                                                    to certify the documents that you send to us.

                                                                                                                                           13
14
Post-submission

Day 1 valuation instructions                                         Concierge service
 	Valuations for purchase and remortgage                             	Mortgage applications over £500,000,
   applications, up to £500,000, are                                    will be assigned a dedicated case
   instructed on ‘Day 1’, when an application                           handling manager
   is submitted                                                       	They will oversee each case through the
 	This enables the underwriting and                                    application process from submission of the
   valuation processes to run concurrently                              initial application to when the first direct
 	The offer will be issued once both                                   debit payment is taken
   processes have been completed                                      	The dedicated case-handling manger will
   successfully                                                         contact the broker directly with updates
 	The fee for the valuation for a purchase                             on the progress of the application and to
   mortgage will be debited from the                                    address any issues with it such as chasing
   customer’s payment card usually within                               up missing information
   24 hours                                                           	This contact will commence with the
 	We will provide a customer with a full                               broker receiving an email from the case-
   refund if their application is declined on the                       handling manager with the Mortgage
   grounds of affordability or credit scoring                           Reference Number and their contact
   or where we cannot lend the full amount                              details and also a welcome call with any
   requested due to affordability issues                                additional information required and an
                                                                        outline of the next steps
 	Free of legal and valuation fees for a
   standard remortgage*                                               	The case-handling manager will also liaise
                                                                        with our Mortgage Lending Unit on issues
 	Provided that all the correct supporting                             concerning the application
   documentation is submitted on time to
   enable our underwriters to fully assess the
   application, we expect the average speed
   to offer for the majority of cases to be
   around 14 working days

*We won’t charge your customer legal and valuation fees for a standard remortgage. There may be instances
 where they do not qualify for this. Please speak to your BDM if you require any information in this regard.
                                                                                                                 15
Where to go for help
 Your BDM
                                                                      The average
 Name:
                                                                      number of years
 Phone:                                                               experience that our
                                                                      BDMs have in the
 Email:                                                               mortgage industry

             The average number
             of years experience in
             the mortgage industry
             that members of our
             LiveTALK team have

Help with pre-submission                        Use LiveTALK for :
applications                                     	Registration/password queries
We are happy to help you with queries            	Queries on criteria for new applications
about customer applications on LiveTALK,         	Queries about using the website
our instant messaging service at
intermediary.natwest.com.                       And, get a transcript of your
                                                conversation

Help with existing applications

              03459 00 11 10               For help with:
                                            	Checking receipt of supporting documentation
              Call our dedicated
                                            	Providing updates on underwriting decisions
              intermediary mortgage
              processing centre on          	Managing valuation instructions
              our local rate number         	Confirming mortgage offer issued
                                            	Extending mortgage offer term
                                            	Confirming completion dates

   Use our online Mortgage Application Tracker to monitor progress of
   your customers’ applications
          For more information go to intermediary.natwest.com

                                                                                NWIS 20 March 2019
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