Safety Awareness for Door Supervisors within the Private Security Industry Workbook
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Safety Awareness for Door
Supervisors within the Private
Security Industry
Workbook
© BIIAB December 2014
1Contents
1. Understand counter terrorism issues relevant to door supervisors ..... 3
1.1 Identify behaviours that could indicate suspicious or terrorist activity ..... 3
1.2 State effective deterrents to terrorist activity........................................... 3
1.3 Identify the UK government terrorism threat levels................................. 4
1.4 State counter terrorism procedures as they relate to door supervisors .. 4
2. Know the role of the door supervisor when first aid situations occur in
licensed premises .......................................................................................... 6
2.1 Identify common situations requiring first aid that occur in licensed
premises .................................................................................................. 6
2.2 Identify appropriate responses to situations requiring first aid ................ 6
3. Know legislation and requirements regarding children and young
people relevant to door supervisors ............................................................ 8
3.1 Identify how to comply with relevant licensing legislation when dealing
with children and young people ............................................................... 8
3.2 State duty of care requirements when dealing with children and young
people ...................................................................................................... 9
3.3 State searching requirements when dealing with children and young
people .................................................................................................... 10
4. Vulnerable People in Licensed Premises .............................................. 12
4.1 Vulnerable people ................................................................................ 12
4.2 Child sexual exploitation ....................................................................... 13
5 Queue management and venue capacity................................................ 14
5.1 Queue Control ...................................................................................... 14
5.2 Permitted capacity limits ....................................................................... 14
© BIIAB December 2014
21. Understand counter terrorism issues relevant to door supervisors
1.1 Identify behaviours that could indicate suspicious or terrorist activity
Suspicious behaviour and activity
The following points refer to suspicious behaviour that may indicate terrorist activity:
• Significant interest being taken in the outside of a building, including car
parking areas near to the building and delivery gates, doors and entrances
• Groups of two or more individuals taking a significant interest in the location
of CCTV cameras and controlled areas
• People taking pictures or notes of the security measures at the building.
Tourists taking pictures of each other with buildings in the background should
be treated sensitively but also considered
• Apparent attempts to disguise identity such as wearing a hood or a
motorcycle helmet
• A person in possession of identity documents in various names or altered,
forged or stolen identification
• Vehicles parked outside buildings or other facilities, with one or more people
staying inside the vehicle for longer than would be considered usual
• The same vehicle and different individuals or vice versa returning to the
location on another occasion
• Activity inconsistent with the nature of the location
• Unusual activity by contractor’s vehicles
• The same or similar individuals returning to carry out the same activity
• As with all door work you should be aware of people’s behaviour, e.g. too
calm or distant or unusually nervous
• A person taking a particular interest in security measures or making unusual
requests for information, particularly about security procedures.
Although the above are some examples of suspicious behaviour that could indicate
terrorist activity this is not exhaustive. Indicators of terrorist activity will not
necessarily mean that a crime is occurring however it may mean that these activities
need to monitored.
1.2 State effective deterrents to terrorist activity
The terrorist threat
All licensed premises should be aware of the threat from terrorism as crowded areas,
including entertainment premises, are prime targets for bomb attacks and bomb
scares.
The licence holder must assess the likelihood of a terrorist attack as part of the risk
assessment for the premises and have written procedures detailing how such an
attack would be dealt with.
Physical security measures must be planned accordingly, this can include regular
patrolling of the premises. It is the premises licence holder’s responsibility to make
sure there is a clear written procedure for dealing with bomb warnings or the finding
of suspicious packages.
© BIIAB December 2014
3Counter terrorist strategies
Security measures that might be required are:
CCTV
The presence of CCTV may help deter terrorists. If the system is of high quality and
the material is recorded, CCTV provides considerable help to the investigation of an
incident that has taken place. It also acts as a deterrent.
Search procedures
Good housekeeping both inside and outside the premises will reduce the opportunity
for planting devices. Door supervisors do not need to be experts in explosive devices,
but they must be familiar with the layout of the premises. You should look for
anything that should not be there, that cannot be accounted for or that is out of place.
When searching for a bomb, suspect anything that looks unusual. Bombs can be
constructed to look like anything. Most are homemade and are limited in design only
by the imagination of, and the resources available to, the terrorist.
Remain vigilant
Door supervisors need to be vigilant and keep an eye out for unusual behaviour or
items out of place. All terrorists have to prepare and plan an attack, so their planning
activities can be detected by alert staff. Car bombs and suicide bombers, although
not common in the UK, are also a threat that door supervisors need to be aware of.
Trust your instincts
Door supervisors should feel confident about raising any concerns with their
managers. Reports of suspected terrorist activity should always be taken seriously.
1.3 Identify the UK government terrorism threat levels
Threat levels have been created to give an indication of the likelihood of a terrorist
attack occurring in the near future in the UK. MI5 are responsible for setting the
current threat level. The five threat levels are:
Critical - an attack is expected imminently
Severe - an attack is highly likely
Substantial - an attack is a strong possibility
Moderate - an attack is possible but not likely
Low - an attack is unlikely
As a door supervisor you should keep up to date with the current threat levels, in
particular if you are working in a large city or as part of a large event, such as a
sporting event or concert.
1.4 State counter terrorism procedures as they relate to door supervisors
Suspicious activity and/or sightings with an immediate danger
Where a suspect package is found, there is an immediate threat. Preservation of life
is the number one priority and a door supervisor should not touch the package under
any circumstances. The area should be cleared immediately but the building should
not necessarily be evacuated. Terrorists may have planted other devices and by
© BIIAB December 2014
4evacuating the building you would run the risk of moving people into the path of
another device. If the area has to be evacuated the fire evacuation procedures
should be followed.
The first priority in the event of an act of terrorism is to protect the lives of staff and
the public. The contents of the building and the building itself are of secondary
concern.
If suspicious behaviour or a suspicious object is identified and there is a threat of
imminent danger then the police should be called using 999. The police should be
consulted about if and how the premises should be evacuated. If there is no
imminent danger, or if you receive information about a possible terrorist activity, you
should contact the police Anti-Terrorism hotline on 0800 789 321.
Door supervisors should be aware that they must not transmit on their personal
radios or mobile phones within several metres of an explosive device or explosive
gaseous atmosphere. This is because the tiny electrical impulses emitted from the
radio could cause denotation or explosion.
Remember, door supervisors should always remain alert and on the look out for
suspicious activity that might be connected with terrorism. Pre-entry checks and
regular, on-going checks can identify potential problems before they become
emergencies.
If suspicious or unusual behaviour is identified as a door supervisor you should try to
remember as much information and detail about what you saw as you may need to
provide information to the police or if a crime is committed you may be required to
give evidence. You should be able to describe the person or people that you saw,
what you saw them doing, where they were and when this was.
Receiving a phoned bomb threat
Terrorists and bomb hoaxers sometimes telephone their threats. When you take the
call you should try to find out:
• Where the bomb is
• When it is going to explode
• What it looks like
• What sort of bomb it is
• What will make it explode
• Who placed the bomb and why
• The name, address and phone number of caller.
You should then record the time the call was completed.
If the phone has an automatic number reveal, you should note down the number. If it
does not, you may get the number by dialling 1471.
Any telephoned bomb threat must be reported to the police immediately using the
999 system. Even if the call is proven to be a hoax this is a serious criminal offence
that will need to be investigated.
© BIIAB December 2014
52. Know the role of the door supervisor when first aid situations occur in
licensed premises
2.1 Identify common situations requiring first aid that occur in licensed
premises
Common emergencies and illnesses
As a door supervisor and trained first aider, the most likely emergencies you will have
to deal with are:
• Heat exhaustion
• Fainting and unconsciousness
• Alcohol abuse
• Drug abuse
• Glass wounds
• Cut and stab wounds
• Crush injuries
• Head injuries
• Broken limbs
• Burns.
You may also have to deal with illnesses such as:
• Strokes
• Heart attacks
• Epilepsy
• Diabetes
• Asthma
• Allergic reactions.
2.2 Identify appropriate responses to situations requiring first aid
Legal requirements
First aid treatment is usually given to an ill or injured person before a doctor or
ambulance crew arrives. Employers must provide suitable first aid facilities for
employees. This includes equipment and trained staff.
All premises should have a first aid box equipped with suitable items. One or more
members of staff must be trained to provide first aid, depending on the number of
employees.
As well as providing facilities for employees, the management of most licensed
premises will accept first aid responsibility for customers.
You need to know your premises’ policy for providing first aid for customers. You also
need to know what you are expected to do in a medical emergency. Your employer
may want you to undergo training in first aid techniques accredited by the Health and
Safety Executive. This may be a condition of the premises licence.
© BIIAB December 2014
6First aiders must be trained
You should not give first aid to staff or customers unless you have been trained to do
so and hold a current first aid certificate.
If you are not trained in first aid, then you need to know:
• Who the trained first aiders are when you are on duty
• How to contact them
• How to get them to the scene of an emergency.
You may have to call for the emergency medical services. You need to know your
premises’ procedure for this.
To be a trained first aider, you will need to attend an approved training course. On
successful completion of this you will receive a certificate which is valid for three
years. If your certificate is over three years old, you must not give first aid until you
have retrained.
© BIIAB December 2014
73. Know legislation and requirements regarding children and young people
relevant to door supervisors
3.1 Identify how to comply with relevant licensing legislation when dealing with
children and young people
Children and alcohol
One of the licensing objectives is the protection of children from harm. To protect
children from the damage alcohol can do to them, the law strictly controls the sale of
alcohol to people under 18 years of age. Those under the age of 18 are not allowed
to buy alcohol under any circumstances.
Persons under the age of 18 are not allowed to drink alcohol on licensed premises.
There is one exception to this which allows 16 and 17 year olds to drink beer, wine or
cider. They must be having a table meal and be accompanied by an adult. An adult
must buy the alcohol for the 16 and 17 year olds - they cannot buy the alcohol
themselves.
There are a number of offences relating to the sale, purchase and consumption of
alcohol involving anyone under the age of 18:
• It is an offence to sell alcohol to someone under the age of 18 under any
circumstances regardless of where the alcohol is sold
• In licensed premises, it is an offence knowingly to allow the sale of alcohol to
someone under the age of 18. This offence can be committed by anyone who
works at the premises in a capacity that would have allowed them to prevent
the sale
• It is an offence for anyone under the age of 18 to purchase or attempt to
purchase alcohol, or for someone over the age of 18 to purchase or attempt
to purchase alcohol on behalf of someone under the age of 18
• It is an offence to knowingly send a person who is under the age of 18 to
obtain alcohol that is sold for consumption off the premises.
Admission of unaccompanied children
The premises licence for each premises will state if and when young persons,
whether accompanied by an adult or by themselves, are allowed on the premises. It
is important that you follow these rules.
In addition, the law makes it illegal for unaccompanied children under the age of 16
to be on premises used mostly or only for the sale of alcohol for consumption on the
premises. It is also illegal for an unaccompanied person under the age of 16 to be on
any premises which are licensed for the sale of alcohol for consumption on the
premises between midnight and 5.00 am. The only exception is if the unaccompanied
child is on the premises solely for the purpose of going to or coming from another
place, from which there is no other convenient route.
You need to know your premises’ rules on admission for young people. You also
need to find out from your management if persons under the age of 18 are allowed in
any area of your premises at any time.
Some premises do hold special events for those under 18 years of age. If as part of
your role you attend such events where the children attending are unaccompanied by
© BIIAB December 2014
8a supervising adult, it is very likely that you will need to undergo an enhanced
criminal records check which will clear you to work with children.
When dealing with anyone under the age of 18 it is essential that you always have
another door supervisor or member of premises staff with you to act as a witness.
This will reduce the likelihood of any accusations being made with regards to
improper behaviour of any kind.
3.2 State duty of care requirements when dealing with children and young
people
Protection of children from harm is one of the licensing objectives that those business
and individuals that are involved in licensing must carry out their functions or run their
business with a view to promoting the licensing objectives. Door supervisors have a
duty of care to ensure that children are protected from exposure to risk of harm.
Even though it is illegal for under 18’s to drink alcohol it does not mean that it will
deter them from attempting to obtain or even drink alcohol. As a door supervisor you
should be aware that you may come across persons under the age of 18 either in
licensed premises or in the surrounding areas the premises that are under the
influence of alcohol or attempting to purchase alcohol.
Proof of age
Whenever you have any doubt about a person’s age, you must check their proof of
age. Proof of age cards are not acceptable unless they carry a photograph, the
PASS hologram and logo. The following are examples of proof of age cards which
carry the PASS logo and hologram and the holder’s photograph:
• Citizen Card
• Validate UK
• Young Scot.
There are other local proof of age cards and some student union cards that carry the
PASS logo and hologram. When checking a PASS proof of age card you should
carry out the following steps:
Step 1 - Check the hologram
Step 2 - Check the photograph
Step 3 - Check the date of birth
Step 4 - Check the card (for signs of tampering).
The only other acceptable forms of proof of age are:
• A passport (any nationality)
• A driving licence with a photograph
• A European identity card.
REMEMBER - that birth certificates could belong to anyone, as could driving licences
without photographs.
© BIIAB December 2014
9If in doubt, refuse entry
If a customer cannot produce proof of age, or you have any doubts about the proof of
age being genuine, you must refuse entry.
It is difficult to guess ages
It is very difficult to tell a person’s age from the way they look. Every licensed
premise must have an age verification policy in place. You will be required to ask for
proof of age from anyone who looks under the premises age verification policy, in
Scotland all licensed premises must operate a ‘Challenge 25’ policy.
Also note that people with disabilities can look younger than their true age. If in doubt,
politely ask for proof of age, as you would with any other customer.
Test purchasing
Age-related offences may be detected by police or weights and measures inspectors
(in Scotland it is the police, in consultation with the Licensing Standards Officers),
who have the power to send young persons under the age of 18 into licensed
premises to attempt to buy alcohol. If the person is challenged they must tell the
server their age.
Removal of persons under the age of 18
If a person is drunk or disorderly they can be asked to leave the premises by a
member of staff, however if the person who is drunk and disorderly is under the age
of 18 as per the licensing objectives there is a duty of care to protect the child from
harm and not put them at harms risk by removing them from the premises.
Consideration must be given when removing a person under the age of 18 that there
is a parent, guardian or other responsible adult able to look after them from the point
of removal. If there is no one to look after them after the point of removal the police
should be called so they can decide how best to deal with the situation.
3.3 State searching requirements when dealing with children and young people
Why carry out searches?
Searching customers ensures safety. Customer and bag searches are carried out to
ensure that no weapons, drugs or other items are brought in which could:
• Spoil other customers’ enjoyment
• Put staff and other customers in danger
• Make the management liable to prosecution.
You may need to search potential customers before you allow them into your
premises. You may also have to search customers after they have been admitted to
the premises. You therefore need to know your premises’ procedure for searching
people before and after admission.
Your premises’ should have a policy in place for searching, if it is necessary to
search children and young people there should also be instructions in place on
searching children and young people, you must ensure that you are familiar with this
and that you adhere to it.
© BIIAB December 2014
10Pre-search procedures
Warn customers:
• The management of licensed premises can choose to search people as they
come into the premises, and it is good practice to display a notice showing
the premises’ search policy at the entrance or just inside the entrance
• Customers should be warned that pre-entry searches could happen, and also
warned before they are searched. Customers who do not agree to be
searched should be refused entry. If a search is requested after a customer
has been admitted to the premises, but the customer refuses to be searched,
then you may have to evict them.
Get permission
You have no legal power to search anyone so you must ask permission to search. If
you search someone without their permission, this could result in:
• Criminal proceedings against you for assault (criminal law is concerned with
acts which are against the law and punishable by law)
• Civil action for compensation against you or the management (civil law is
concerned with private rights).
It becomes more complicated searching those under the age of 18 when asking for
permission to search as they may not be competent enough to provide honest
permission. You will need to make a judgement whether you feel the person is able
to provide an honest response, if you feel they are not then permission to search
should be sought from either a parent or guardian. If you are unable to get
permission to search you should refuse entry.
If the premises is holding an under 18’s event, details of search policy and
information on parental permission should be stated on the tickets or event
information.
Carrying out a search
When you search someone, you must:
• Be polite
• Be tactful
• Be positive and ready to ask and answer questions
• Be professional: firm but fair
• Be respectful.
Standard search procedures should include these rules:
• Get permission (see above)
• Make sure you have a witness present – this is extremely important if they are
under the age of 18 as it will reduce the likelihood of any accusations being
made with regards to improper behaviour of any kind
• If possible, search customers where the search will be recorded on CCTV
• When searching bags, ask the customer to remove the items for you to see.
You should not touch the contents of the bag
• Men must be searched by men; women must be searched by women. Only
ever search customers who are the same sex as you
• Make sure you can see the customer’s hands and that they are open and
away from pockets.
© BIIAB December 2014
114. Vulnerable People in Licensed Premises
4.1 Vulnerable people
Door supervisors are likely to encounter vulnerable people whilst performing their
day-to-day role. Factors that can lead to a person being vulnerable include:
Being under the influence of alcohol or drugs
People under the influence of alcohol or drugs can be vulnerable because they can:
• Have reduced inhibitions
• Have decreased ability to make considered decisions
• Have changed perceptions of their own abilities and limitations
• Become overly social
• Display aggression
• Lack spatial awareness increasing the likelihood of them hurting themselves
or others.
Individuals that are alone or are receiving unwanted attention
Individuals that become separated from their group or appear lost or isolated can be
vulnerable. An individual receiving unwanted attention over a period of time or is
being followed or threatened can also be vulnerable.
Potential victims of domestic abuse
Victims of domestic violence can be at an increased risk of assault and harm, which
may be fuelled by alcohol.
Young people
Whilst anyone can be vulnerable, this is especially true of people under the age of 18.
Presence of a sexual predator
A person may be more vulnerable if they are the target of a sexual predator. A sexual
predator is a person who commits, or intends to commit, sexual crimes. Sexual
predators are often friendly and self-assured but can have any profession, level of
intelligence, age or belong to any race. A person can be considered a sexual
predator if they ignore the fact that a person cannot consent to sex if they are drunk.
Sexual predators may select or target victims based upon:
• Vulnerability
• Availability
• Gender
• Location
• Appearance.
There are several signs that could indicate whether a person is a sexual predator:
• A sexual predator may be a lone-person. If you see an individual being pestered,
there are options that you may have. This might include:
© BIIAB December 2014
12o Approaching the person being pestered to assess their safety
o Informing the venue management
o Calling the police
• Sexual predators can use drugs such as Rohypnol to facilitate their crimes. If you
find drugs that you think might be Rohypnol or a similar drug that you feel may be
used to facilitate a crime then call the police.
• If you see a heavily drunk person leaving the premises with someone who is not,
consider intervening to get clarity on the safety of the drunk person.
• If there is a regular lone person at the premises you may know who this person is.
Do they leave with a different person every time? Do they remain sober whilst the
person they leave with seems to be heavily drunk? If so this may be an indication
of a sexual predator.
Being aware of these different types of vulnerable people will allow door supervisors
to protect exposed individuals and prevent crimes from being committed.
4.2 Child sexual exploitation
Door supervisors often work at night and may encounter some of the crimes
associated with child sexual exploitation. There are a number of warning signs that
may be apparent, including:
• Children and young people in the company of older people or anti-social
groups
• Young people acting in an inappropriate and sexualised way with adults or
older people
• Children and young people intoxicated, particularly if they are with older
people who are not drunk.
Visible signs that children are being trafficked might mean child sexual exploitation is
taking place. Warning signs of this include:
• Children and young people arriving and departing a location with different
adults on the same day or even over a period of time
• Children and young people getting into and out of a number of different cars
• Groups of young people using hotels or bed and breakfasts with older people.
Children who are being sexually exploited may show changes in behaviour or start to
look different. The changes include:
• Unexplained changes in behaviour such as chaotic, aggressive or sexual
behaviour
• Self-harming or suicidal attempts
• Showing fear in the certain company
• Having cuts and bruises
• Having unaffordable new items such as phones or clothes
• Having unaffordable new habits such as smoking, drinking or drugs.
If you suspect that child sexual exploitation is taking place, you should contact the
police. If you wish to remain anonymous, then you can call Crimestoppers on 0800
555 111.
© BIIAB December 2014
135 Queue management and venue capacity
5.1 Queue Control
Door supervisors will work in a variety on sized venues with varying capacity limits
from 40 up to 2,000 plus. Due to this it is important the they understand the benefits
of queue control as they are likely to come across queues for the venues that they
will work at. The benefits of queue control are:
• It decreases the potential for conflict outside the venue
• It demonstrates good customer service
• It allows time for door supervisors to assess the attitude and behaviour of
different customers while queuing
• It allows for enforcement of a venues admissions policy
• It improves safety of customers
Communication from the door supervisor during the queuing process is important as
it helps to manage a customer’s expectations, decreases the potential for conflict,
provides good customer service and helps to build positive relationships with
customers who may return to the venue.
5.2 Permitted capacity limits
A permitted capacity limit is the maximum number of people who can be on the
premises at any one time. It is very important that permitted capacity limits are not
exceeded. If more than the maximum number of people are found on the premises,
the designated premises supervisor, manager and the door supervisors can be
prosecuted. This is because having too many people in the premises is a serious
safety risk.
You must make sure you know how many people are allowed in your premises at
any one time. This number can be controlled by tickets, hand tally counters, manual
recording or a computer system. If staff are excluded from the permitted capacity limit
in your premises, it is important to know how many staff are on duty at any given time.
It is important that door supervisors manage the capacity limit at a venue correctly as
it complies with health and safety legislation, fire safety regulations and the
conditions on the premises licence. Also managing this effectively helps to ensure
the safety and enjoyment of customers.
© BIIAB December 2014
14Safety Awareness for Door Supervisors within the Private Security Industry
QCF Unit number: T/506/7133
SCQF Unit number: TBC
GLH: 3
Learning outcomes Assessment Criteria
The learner will The learner can
1. Understand counter 1.1 Identify behaviours that could indicate
terrorism issues relevant to suspicious or terrorist activity
Door Supervisors
1.2 State effective deterrents to terrorist activity
1.3 Identify the UK government terrorism threat
levels
1.4 State counter terrorism procedures as they
relate to door supervisors
2. Know the role of the Door 2.1 Identify common situations requiring first aid
Supervisor when first aid that occur in licensed premises
situations occur in licensed
premises 2.2 Identify appropriate responses to situations
requiring first aid
3. Know legislation and 3.1 Identify how to comply with relevant licensing
requirements regarding legislation when dealing with children and
children and young people young people
relevant to Door Supervisors
3.2 State duty of care requirements when
dealing with children and young people
3.3 State searching requirements when dealing
with children and young people
4. Understand how a door Identify what is meant by the term
4.1
supervisor can help to keep ‘vulnerable people’.
vulnerable people safe
Recognise the risks to vulnerable people
4.2 being ejected from, or refused entry to, a
venue.
Identify actions that can be taken by a door
4.3
supervisor to protect vulnerable people.
Recognise behaviours that could indicate
4.4
potential sexual predators.
5. Understand queue 5.1 Recognise the benefits of queue control.
management and venue
capacity responsibilities Indicate why communication is important
5.2
throughout the queuing process.
© BIIAB December 2014
15relevant to a door supervisor. Identify why managing venue capacity is
5.3
important.
© BIIAB December 2014
16Notices
© BIIAB December 2014
All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted, in any form or by any means, whether electronic,
mechanical, photocopying, scanning, recording or otherwise, without written
permission of the publisher except in accordance with the provisions of the Copyright,
Designs and Patents Act 1988. Applications for written permission to reproduce any
part of the publication should be addressed in writing to the publisher. Any
unauthorised or restricted act in relation to this publication may result in civil
proceedings and/or criminal prosecution.
© BIIAB December 2014
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