Safety & Quality Account 2020-2021 - DRAFT
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Safety & Quality Account 2020-2021 2019 - 2020 REPORT | 2020 - 21 FUTURE PRIORITIES The Western Sydney Local Health District (WSLHD) Safety and Quality Account (Account) provides a review of key activities across the local health district in response to the needs of our local community regarding provision of care and service delivery. The Account is divided into various sections highlighting previous, current and future activities.
OUR VISION
Western Sydney Local Health District’s
(WSLHD) vision is to be a trusted partner
with our community, delivering modern,
cutting edge health care to make Western
Sydney the healthiest place to live in NSW.
OUR MISSION
Equitable access to safe, high quality care
underpinned by NSW Health CORE
Values: Collaboration, Openness, Respect
and Empowerment.
WSLHD Chief Executive Graeme Loy
SAFETY AND QUALITY IN WSLHD
WSLHD is committed to providing high quality,
patient centered care. WSLHD works to reduce the
risk of patient harm and improve the patient and
carer experience.
Falls are a leading cause of harm in hospital and
WSLHD is committed to ensuring each fall event is
reviewed to identify improvement opportunities.
Infections are a common complication for patients
in hospital and to reduce the risk, WSLHD monitors
adherence to the 5 moments of hand hygiene. We
also encourage patients to ask their care team if
they have washed their hands or used hand rub
before attending to their care.
Medication, surgery or being confirmed to bed can
increase the risk of developing a blood clot in the
legs or lungs. Our staff assess patients’ risk of
developing a blood clot and we encourage patients
to ask their nurse or doctor about this as well.
Pressure injuries or bedsores can occur when you
spend long periods of time sitting or lying in the
same position. Our staff assess patients’ risk of
developing pressure injuries during admission and
throughout patients’ stay.
HEALTHY PEOPLE
Emergency Departments are the first point of contact for
many young people and their families seeking mental
health expertise in times of crisis. WSLHD collaborated
with Western Sydney Primary Health Network (PHN),
introducing a Child and Youth Mental Health Navigation
QUALITY AWARDS PROGRAM 2019 pilot to improve the experience for young people
presenting to Westmead Emergency Department.
Each year, WSLHD hosts the Quality Awards to
celebrate the creative and innovative ideas of staff who
are committed to making a difference to patient care
and health outcomes.
EXCEPTIONAL PEOPLE
A team led by Dr Varey and Associate Professor
Serigne Lo from the Melanoma Institute Australia
developed an online calculator to predict the risk that a
patient’s primary melanoma (Skin Cancer) has spread
to nearby lymph nodes. The tool calculates risk based INTEGRATED RESEARCH,
on a range of factors entered by the treating doctor and EDUCATION AND CLINICAL CARE
has the potential to better identify melanoma patients
who are most likely to benefit from a sentinel node
biopsy, as well as those least likely to benefit. Grants have been awarded to researchers within
WSLHD in the 2020 National Health and Medical
Research Council (NHMRC) Investigator Grants
scheme, covering a diverse range of health projects
including kidney transplantation, liver disease, heart
health and tuberculosis. Some recipients:
Prof Clara Chow. Exploring low-cost, innovative
health service provision and clinical management
of heart disease, the leading cause of illness and
death worldwide.
Prof Jacob George. Using mathematical modelling
and genetics to improving treatment of fatty liver
disease, which affects one in three Australians.
PHOTOS: Prof Clara Chow (left). Prof Jacob George (right). SPENDING WISELY
WSLHD uses data to maximize use of resources and
PATIENT EXPERIENCE MATTERS reduce waste to achieve the best outcomes for
WSLHD works with NSW Health partners, including the patients. Blacktown Hospital’s Acute Services
Agency for Clinical Innovation (ACI) to improve the building opened in 2020, as part of the $700 million
recording of the Ministry of Health’s Patient Reported Blacktown and Mount Druitt Hospitals expansion
Measures (PRM) Program. Patient Reported project. Providing the community with access to new
Experience Matters (PREMs) Data is being collected services for emergency, birthing, newborn care,
from a range of various services across the district. women’s health and intensive care.
WSLHD uses patient and carer experience data to
evaluate and improve health care services.
INFORMATION UNDERPINS
EVERYTHING WE DO
WSLHD is committed to using technology to improve
patient safety and quality of care provided. For
instance, WSLHD worked with eHealth and ACI to design
a virtual waiting room for Interpreters. WSLHD Interpreter
service successfully provided 95% of sessions remotely
via phone to ensure the continuity of this essential service
throughout the COVID-19 pandemic.
PHOTOS: WSLHD Interpreter Blacktown Hospital registered nurses Mary Daroy, Anuradha Shrestha,
Daniel Walsh, Maria Fernandez, Caroline Freitas, Harry Lindon and Renee Keating (top right). Services
health care interpreter Yulita Luck (bottom right)
CULTURAL PRIORITIES
OVERARCHING PRIORITIES SPECIFIC PRIORITIES
Wellbeing, Bullying & WHS Strategic Planning
Improve staff wellbeing and Improve strategic, tactical and operational
empowerment, strengthen planning at all levels of the organisation.
processes, training and support
to effectively deal with bullying,
harassment and discrimination Staffing Numbers, Workload & Overtime
to keep our workplace safe. Improve focus on staffing levels, workload
priorities, skill mix and supports available
to prevent burnout and frustration.
Job Satisfaction
Focus on listening to our staff as
Recruitment Confidence
well as improving skills,
satisfaction and empowerment Improve recruitment practice and
through fostering mentoring, processes, supports and training,
attraction and retention, decision making
training, talent growth and and review the current Recruitment
building capability to enhance Supportive Model.
purpose, mastery and autonomy.
High Performance
Keeping People Informed & Focus on training, improving skills,
Celebrating Success performance, talent strategies and
understanding motivators to performance
Improve all aspects of
communication and
collaboration as well as Diversity & Inclusion
recognising, acknowledging and Enhance the cultural competency
celebrating the success of our framework and related diversity
staff. programs across the district.
PHOTO:
Organisational development
consultant and Workplace Wellness
team co-leader Shari Hendricks
OUR FUT URE PRIORITIES - some examples of what will be focused on in 2020 - 21
WSLHD is committed to providing our clinicians with opportunities to grow professionally and
Leadership supporting them along their leadership journeys. Programs such as Health Pathways will provide
formal training and guidelines for community clinicians treating chronic conditions.
The Culture Steering Committee and key stakeholders will focus on; developing a shared vision of
Culture culture for WSLHD; Launching our Leadership Development Program; prioritising the actions to
build and enhance culture in WSLHD.
WSLHD will continue to grow a culture of research and support research initiatives such as;
Research Blacktown End-Of-Life Communication Project; Mental Health Literacy Initiative; Health Literacy
capacity training for Allied Health Staff.
A key focus of Mental Health is Zero Suicides in Care and Assertive Suicide Prevention. Child and
Health
Family Health will provide health literacy training for new parents who are disadvantaged and from
Minimisation
culturally-diverse backgrounds.
Providing assistance to the Aboriginal and Torres Strait Islander communities during the COVID-19
Vulnerable
pandemic. Through the Safer Baby Program, reduce the number of stillbirths, serious adverse
People
outcomes in newborns and improve maternal health outcomes.
Patient Improving consumer information in a meaningful manner. WSLHD will partner with consumer
Experience representatives to interview clinical and non-clinical service leaders to develop the information for
Matters patients and carers.
MY EXPERIENCE MATTERS
The My Experience Matters (MEM) surveys facilitate early identification and
escalation of issues and inform project or service improvements.
MEM surveys are translated into the most 16 commonly spoken languages,
To date, My Experience including languages of our most vulnerable newly arrived populations.
Matters (MEM) has
collected over As health adapts and develops new telehealth models of care delivery as a result
of COVID-19, MEM surveys will be developed in collaboration with teams to
11,500 monitor and respond to patient experience.
local survey
responses since 2017.
Our benchmark
for patient
experience is
85%
and we are currently
above this benchmark.
COMPLIMENTS
LINKEDIN
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