REGISTER FOR FREE TODAY - 150+ SPEAKERS 50+ EXHIBITORS 2500+ ATTENDEES 8 TRACKS OF CONTENT 500+ DELEGATES - Terrapinn
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EVENT PREVIEW
THE FUTURE OF PAYMENTS, FINTECH,
RETAIL AND E-COMMERCE IN AFRICA
12 – 13 March 2019
Cape Town International Convention Centre, Cape Town, South Africa
150+ SPEAKERS • 50+ EXHIBITORS • 2500+ ATTENDEES
8 TRACKS OF CONTENT • 500+ DELEGATES
REGISTER FOR FREE TODAY
Created by:
SeamlessAfrica Seamless_Africa Seamless Africa
www.terrapinn.com/seamlessafrica
50+ EXHIBITORS WITH THE LATEST PAYMENT, RETAIL, ECOMMERCE AND FINANCIAL TECHNOLOGY EXPLORE LATEST FINTECHS DISRUPTING THE FINANCIAL SERVICES SECTOR
WELCOME
CONTENTS
4 5
WELCOME TO SEAMLESS SOUTHERN AFRICA – Conference highlights������������������������������������������������������� Page 6
SOUTHERN AFRICA’S MOST IMPORTANT EXHIBITION
Seminar highlights�������������������������������������������������������������Page 18
AND CONFERENCE FOR THE PAYMENTS, FINTECH,
ECOMMERCE, AND RETAIL INDUSTRIES. Visitor attraction highlights������������������������������������������Page 38
Each year Seamless Southern Africa brings together the greatest international
thought-leaders from the entire commerce industry. Networking����������������������������������������������������������������������������Page 58
We’ve got a jam-packed show for you this year. Our conference is bigger than ever, with Plan your visit�����������������������������������������������������������������������Page 62
over 150 speakers sharing their insights across 8 premium conference tracks.
Our keynote line-up of experts come from Rabobank, The Bill & Melinda Gates Foundation, Sponsors & exhibitors�������������������������������������������������������Page 66
Bankchain Alliance and Bank of Namibia.
But that’s not all! This year’s exhibition sees over 50+ exhibitors showcasing their
products and solutions from payments, banking and commerce solutions and everything
in between.
We’ve got more than 20 new exhibitors joining the floor this year, making sure you’re
kept up-to-date with the latest innovations. Here’s just a handful of the exciting features
of this year’s exhibition:
• 60+ sessions in our Seminar theatres. Hear from the Payments, Ecommerce and Retail
trailblazers about the latest products and solutions that can help future-proof your
institution.
• The Start-Up Pavilion, where you’ll be able to source products and solutions from a
number of local companies
• who are breaking into the commerce industry.
• The Seamless Ecommerce University is structured around the “How To’s” of running a
successful online business. This is an exceptional learning opportunity that will give
you the tools to run the most successful ecommerce business and its for free!
No matter how big or small your challenge, we’ve got you covered at Seamless Southern
Africa. With 50+ exhibitors, 150+ speakers and 2,500+ attendees, there’s no better place
to explore the future of commerce in Southern Africa.
I hope that this preview will help you to plan your visit in advance and make sure that
Seamless Southern Africa is the most productive business and networking opportunity
of the year for you.
I look forward to meeting you in Cape Town.
Gina Bester
Managing Director, Terrapinn Ltd – South Africa
CONFERENCE HIGHLIGHTS
8
WHY INSTANT FINANCIAL 9
PAYMENTS? SERVICES
WHY NOW? ARE CHANGING
“Innovators, thought renegades and disruptors will be With over 1.7 billion people with no access to
bringing together the entire payments eco-system!” formal financial services, this makes it hard for
Heimen Schuring, the Head of Channel Support them to overcome the pressures of poverty.
& Payments Engines is a seasoned leader and “Advancing digital payments to drive efficiency,
is currently responsible for the core payment reduce costs and promote a more inclusive economy”
processing within Rabobank – one of the top banks in Innovations in digital financial services are sparking
the world! a series of powerful connections: between poor
With an innovative mind Heimen uses his previous customers and the formal economy, and between
experiences to successfully establish a global product services that comprise a new digital ecosystem.
vision that will come in handy for hundreds of A world-renowned technologist who combines
millions of consumers around the world. his passion for finance and innovation to combat
the high percentage of the unbanked!
Heimen Schuring Kosta Peric
Head of Channel Support Deputy Director, Financial Services for
& Payment Engine the Poor Program
RABOBANK THE BILL & MELINDA
Netherlands
GATES FOUNDATION
United States
10
INFLUENCIAL SPEAKERS 11
MAKING BANKING WORK, PANEL:
WHERE & WHEN YOU NEED IT DIGITAL DISRUPTION
How does Sudin do it? Banks are currently asking themselves, what
Quite simply. will partnerships and digital disruption do to
the current banking eco-system?
He is an emerging tech innovator having
served in GE, IBM and Barclays and currently Candy Ngula, the Deputy Director for Payments
serves serving as an Innovation Advisor to the for the Bank of Namibia will be a panelist and
State Bank India. Where he has worked on 70+ will give his thoughts on what all this digital
technologies and platforms. disruption will do to banking.
He is a Blockchain evangelist, architect and Central banks, partnerships and digital
developer and has established Bankchain disruption: what it will do to banking?
Alliance of 30+ Banks for Blockchain Solutions!
• Driving improved access for the un- and
Don’t miss Sudin’s thrilling session about: under-banked
Emerging tech: How are they reshaping • The role of central banks in promoting
payments, UX and changing commerce fintegration
• The role of AI, AR, VR and blockchain • Rethinking regulation to foster innovation
Sudin Baraokar • Adapting to the growth of non-cash payments Candy Ngula
• What digital disruptors can do to banking
Chairman & IT Innovation Advisor • Collaboration with fintechs and other F.I’s Deputy Director for Payments
and lessons from other industries
BANKCHAIN • Standing out by having an enhanced BANK OF NAMIBIA
ALLIANCE consumer experience Namibia
India
BE PART OF THE PAYMENTS REVOLUTION. CALL TUMISANG ON +27 11 516 4051 OR EMAIL TUMISANG.THAGE@TERAAPINN.COM
CONFIRMED SPEAKERS INCLUDE
12 13
AGRIPPA MUGWAGWA AMMISHADDAI OWUSU ANDREA OTTINA ANDREW DE KOCK ANETH KASEBELE A.J NEL BONNIE COOPER ANGUS CLARKE CARL STREMPEL BABAFEMI O. OYEWOLE NIC RAY ROBYN KING
Executive Director - Retail AMOAH Chief Business Development Head for Africa, The Digital Associate, Bankable Frontier Chief Executive Officer, Cyber Chief Marketing Officer, Head of Cyber Security, CFO, IMburse, United Member, Board of directors, Chief Marketing Officer, Lead Industry Relations,
Banking & e-Commerce, FBC Managing Director and Chief Officer, Access Bank, United Insurer, South Africa Associates, Kenya Cellar, South Africa Roman’s Pizza, South Africa TymeDigital by Kingdom Orabank, Benin BrandsEye Pvt Ltd, South Payments Canada, Canada
Holdings Limited, Zimbabwe Executive Officer, Bank of Republic Of Tanzania Commonwealth Bank, South Africa
Africa, United Republic Of Africa
Tanzania
CYBER
CELLAR
DELIVERED STRAIGHT TO YOUR GLASS
DAVID KATTAH DAVID TORR RANJITH ESPIRITO SANTO GAVIN ROSSOUW ALIOUNE SYLLA VICUS BOUWER HEIMEN SCHURING JOHN RIGGINS DANIELLA SHAPIRO OLADEDJI B. CHARMEL ROGER ABEHO
Former: Head, Payment Founder & CEO, uCook, South RAVINDRANATHAN MONJANE Chief Technology Officer, CEO Founder, Marché Castor Divisonal Director : Retail Head of Channel Support & Head of Operations for Asia Chief Executive Officer & OGNIN Head of Commercial Banking
Products, Ecobank Ghana Africa Chief Operating Officer, Deputy Director of Wealth Migrate, South Africa en Ligne, Senegal Leasing Africa, Broll, South Payment Engine, Rabobank, Pacific, B.T.C. Media, United Founder, Daniellashapiro. Managing Director / Directeur Group, Access Bank, Rwanda
Limited, Ghana Choppies, Botswana Information Technology Africa Netherlands States Com, South Africa General, Union Bank of
and Systems, Moza banco, Cameroon, Cameroon
Mozambique
LUSUNGU MKANDAWIRE MATTEO RIZZI MICHAEL MICHIE MILTON LANGA MOHAMED EL SABBAN MALICK DIA VUSANI RAVELE MOHAMED LOTFI MPHO DAGADA MUMBI ODAME PARESH DAYA RUAN WANNENBURG
Country Head, Information Co Founder, FinTechStage, Chief Information Security Head of Business Banking Chief Innovation & Strategic Co-fondateur, Senkeur24. Founder, Native Décor, South CHAKROUN Founder and Director, Invest Vice President of Digital Blockchain Strategist, Head Of Technology,
Security, Ecobank, Malawi Portugal Officer, M Oriental Bank Ltd, & Retail, Societe Generale, Development Officer, Misr com, Senegal Africa Head of Card Center, Attijari in Future Currency, South Channels for Africa, Barclays, Standard Bank Plc, South International, Rand Merchant
Kenya Mozambique Capital Investment, Egypt Bank, Tunisia Africa South Africa Africa Bank, South Africa
BENSON MUKANDIWA AMINE M. HABIS ANDREW STEWART ANTOINE PAILLUSSEAU ROBYN COOKE TARRYN ABRAHAMS CANDY NGULA CHERNAY JOHNSON CHRIS WOOD PATRICK SCHOFIELD SANSÃO MONJANE JEAN BUCKHAM
Customer Service Strategist, Head of electronic banking, Head of Middle East and Founder & CEO, FinChatBot, Head of Ecommerce, The Director, Boudoir Box, South Deputy Director for Payments, Engagement Manager, Executive: Card Issuing and Founder, Thundafund, South Head of Information Owner, The Gin Box, South
Chartered Institute for Banque de Développement Africa, WorldRemit, United South Africa Foschini Group, South Africa Africa Bank of Namibia, Namibia CENFRI, South Africa Payments, Nedbank Ltd, Africa Technology and Systems, Africa
Customer Management, Local, Algeria Kingdom South Africa Moza banco, Mozambique
Zimbabwe
14 15
SHAUN RAY BADE ADESEMOWO BLAISE MASTAKY CAREL DE JAGER AGNIESZKA BUNGSY CATHERINE KARIUKI CHRIS KABAGAMBE KELLY PARKHURST DARREN FRANKS MPODUMO DOUBADA HOBALLAH SAADECK IMANI TOSHA MASUKE
Head Client Experience, Co Founder & CTO, Social BIRINDWA Blockchain Consultant, Founder, TheShop.Mu, Partner: Telecommunications, Managing Director, Top Lead CIB New Digital, ABSA CEO, TalentintheCloud, Founder, Pimp My Book, Directeur Général, Founder, Hair Palace
Capitec, South Africa Lender, Nigeria Head of Katanga Region, Blockchain Academy, South Mauritius Media & Technology, Finance Bank, Uganda Capital, South Africa United Kingdom South Africa Hoballahome, Senegal Cameroon
Access Bank, DRC Africa Tripleoklaw, Kenya
SIMON REY JOHNSON ONDICHO JOSE TIVANE KENNETH KAYSER KOSTA PERIC KIM DANCEY GILDAS AYIKPE LLEW MORKEL MATTHEW DE FREITAS TREVOR GOSLING JULIA AHLFELDT KARVIN ROBERTS
Group Head : Talent, Head of Business Head of Digital Banking, Vice President: Open Deputy Director, Financial Head: Payments, FNB Head of Global Transaction Founder, CTO, DreamBlock, Founder, Black Line Sprinting, Co-founder & CEO, Lula Lend, Founder and Customer CEO / Manager, Libonline
Learning and Organizational Development Digital United bank for Africa, Innovation, ABSA, South Services for the Poor International, First Rand Bank Banking & Innovation, Societe South Africa South Africa South Africa Experience Specialist, Market, Liberia
Development, Ecobank, Togo Financial Services, Kenya Mozambique Africa Program, The Bill & Melinda Ltd, South Africa Generale, Benin Independent, South Africa
Commercial Bank, Kenya Gates Foundation, United
States
SUDIN BARAOKAR NANCY OTOO PHILIP JOSEPH SAIDU ABRAHAM OMANI QUAYE SIDY KOUNTA STEVEN MAGBUTU TEBOGO LEGODI TITOS MUNHEQUETE VERA NAGTEGAAL TUNDE LADIPO LEAH BESSA ISVARI NAIDOO
Chairman & IT Innovation Head, Banking Operations, Head of Information Founder and CEO, Farmart, Directeur Général (CEO), Head: Financial controller, Executive: Digital Lead, Founder & CEO, Izyshop, Executive Head: Hippo.co.za, Director Partnerships, Stellar. Co-Founder and Head of BU Channel & Customer
Advisor, Bankchain Alliance, GHL Bank Limited, Ghana Technology, Keystone bank, Ghana Atlantic Microfinance For Access Bank, Democratic Sanlam, South Africa Mozambique Hippo Comparative Services, org, Nigeria Product Development, Manager – eCommerce &
India Sierra Leone Africa, Mali Republic of Congo South Africa Gourmet Grubb, South Africa Food Aggregators, The Coca-
Cola Company, South Africa
CHANTEL SMIT FRANK BANDA CRAIG LUDWIG ZIMKHITHA Z. ZATU LOUIS SIMON DIOH LUKE WARNER MAMADOU MELAKU KEBEDE MIKHAIL VELICHKO ANASTASIA DOBSON- KIMAAL BAKER LAUREN DALLAS
Head of CRM, Travelstart, Head - Information Chief Operating Officer, Chief Executive Officer – Head of Retail Banking, CEO / Co-Founder, DIARRASSOUBA Vice President Systems & CEO, AccesBanque, DU TOIT Digital Manager Canal Walk, Founder, The Growth
South Africa Technology, Zambia National Carrol Boyes, South Africa EDGE, Standard Bank Plc, Diamond Bank, Senegal Intergreatme, South Africa Head of SME & Retail E-Banking, United Bank, Madagascar Co-Founder, Anastellar.co.za, Hyprop Investments Ltd, Academy, South Africa
Commercial Bank, Zambia South Africa Banking, Banque Atlantique Ethiopia South Africa South Africa
de, Cote d’Ivoire
16 17
PHUMELELE BEZU DARSHAN CHANDARIA DYLAN PIATTI GARETH DE BRUYN CRISPIN INGLIS RAMONA KASAVAN
VP Sales and Marketing, CEO, Chandaria Industries Chairman of the Board, Co-Founder, Get Neat, South CEO & Co-Founder, Founder, Mimi Women, South
www.afriderm.co.za, South Limited, Kenya Ecommerce Forum Africa, Africa PropertyFox, South Africa Africa
Africa South Africa
OLIVER SKOPEC PREETESH SEWRAJ INK EZE OUMA TEMA RABIA GHOOR CHRISTINE DA SILVA
CEO, Tupomoja, Tanzania CEO & Chief Innovation Founder, AsoEbiBella.com, Creative and Founding Founder, Swiitchbeauty.com, Chief Marketing Officer,
Analyst, Product of the Year, Nigeria Director, PLUS-FAB, South South Africa PropertyFox, South Africa
South Africa Africa
CLINT PAYNE TARYN GILL THEMBANI BIYAM LAUREN KING DR ELSAMARI BOTHA LINDIE CILLIERS
Head of Customer Owner, The Perfect Hair, Head of Growth, OrderIn, Executive: eCommerce and Senior Lecturer, University of Head of Design, Allan Gray,
Experience, MultiChoice, South Africa South Africa Web Services, Edcon, South Stellenbosch Business School, South Africa
South Africa Africa South Africa
“Great insight into innovation and forward thinking.”
- Jessica Naicker, eBucks Regional Heads, FNB, South Africa
SEMINAR HIGHLIGHTS
20
BLOCKCHAIN PANEL 21
AFTER THE INITIAL BUZZ OF BLOCKCHAIN IN THE FINANCIAL
SERVICES, IT’S TIME WE REFLECT TO SEE HOW THIS TECH HAS
ENABLED THE SECTOR.
This debate will go into detail to see if it is living up to the hype and where it
has been applied in the real-world, across the financial sector.
You will hear about:
• Where blockchain technology is being applied
• How blockchain meets key enterprise requirements
• The main issues and limitations
• Where blockchain is the go to solution
• How to maintain information that is going to get updated over time
• And more!
THIS FIRE-SIDE CHAT IS HOSTED BY
PANELLISTS:
PARESH DAYA LLEW MORKEL CAREL DE JAGER KELLY PARKHURST
Blockchain Strategist, Founder, CTO, DreamBlock, Blockchain Consultant, Lead CIB New Digital, ABSA
Standard Bank Plc, South South Africa Blockchain Academy, South Capital, South Africa
Africa Africa22
WOMEN IN BANKING 23
BANKING IS A TRADITIONAL INDUSTRY, HOWEVER MEN NEED
TO NOW MAKE WAY FOR THE WOMEN WHO ARE TAKING THIS
TRADITIONAL INDUSTRY AND RE-SHAPING IT FROM A SENIOR
MANAGEMENT LEVEL!
We have partnered with African Women in Fintech & Payments, our official
Women in Banking Panel partner.
Come and listen to this customised panel, were we delve deeper into re-shaping
an old traditional industry on the 12 March 2019 at 12:30pm
HOSTED BY
PANELLISTS:
Lebo Mokgabudi
Fintech and Financial Lelemba C. Phiri
Inclusion Advisor Principal
EAGLEQUEST AFRICA TRUST
AFRICA GROUP
South Africa South AfricaSEMINAR
24 HIGHLIGHTS 25
SOUTHERN AFRICA
SEMINARS
The Seamless Southern Africa seminars are free to
attend. Structured around three themes and offer visitors
an unparalleled peer-to-peer learning opportunity.
They bring together exciting players from the commerce
space. Giving you a hands on opportunity to experience
the latest tech entering the market.26
SEMINAR HIGHLIGHTS 12 – 13 MARCH PAYMENTS 27
SEMINARS
Over the last few years, there has been a TUESDAY, 12 MARCH
10:30
significant shift in the way the world makes Answering the banks call for payments Innovation
Pieter de Swardt, Country Manager: South Africa, Entersekt
payments; from cash to cards to contactless.
11:00 Segmentation in the African Prepaid Market
But what technology will dominate the industry Richard Bialek, Chief Executive Officer, Global Technology Partners LLC
next? 11:30 Revolutionising remittance services with mobile and request to pay
Nick Sorger, Chief Strategy Officer, Bluechain
What are the opportunities created by
12:00 RESERVED FOR COMPASS PLUS
developments such as AI and blockchain? What
will the younger generation demand from their
12:30
banks in the future? WOMEN IN BANKING PANEL:
How are women in fintech and banking changing the world?
Hosted by:
And, how can banks respond to increasing AFRICAN WOMEN IN FINTECH AND PAYMENTS
interest in digital payments?
13:30 RESERVED FOR IDEMIA
These are just some of the issues to be discussed
in this demo programme which will address the 14:00 Innovative payment solutions for a cash driven community
future of payments, digital payments, fintech RESERVED
and migrating from EMV to dual interface. 14:30 RESERVED FOR BUSYMED
15:00 Infrastructure for global digital payments
15:30 The role of regulation and compliance in promoting financial innovation
16:0028 PAYMENTS 29
SEMINARS
WEDNESDAY, 13 MARCH
10:30 Optimising your value proposition to drive loyalty and sales
11:00 Using technology to embrace digital transformation
11:30 INTERVIEW:
Breaking boundaries: XXXX Bank
12:00 RESERVED FOR OPENWAY - WORKSHOP
13:00 Innovating international payment systems
13:30 RESERVED FOR INVOICEWORX
14:00 How can blockchain tech transform your business?
14:30 Connected experiences: the next tech evolution of banking
15:00 How to secure the future of payments
15:30 The ever-evolving face of cards
16:00 MAKE YOUR WAY TO THE PITCH OFF
Book your seat today! Register here for free www.terrapinn.com/seamlessafrica30
SEMINAR HIGHLIGHTS 12 – 13 MARCH RETAIL SEMINARS 31
TUESDAY, 12 MARCH
10:30 It is all about the customer, it always has been
Hoballah Saadeck, Directeur Général, Hoballahome, Senegal
11:00 Creating the 2025 customer experience now
Sidy Kounta, Directeur Général (CEO), Atlantic Microfinance for Africa,
Mali
11:30 Creating connected experiences: an evolution for CX in retail
Lauren King, Executive: eCommerce and Web Services, Edcon, South
Africa
12:00 New store format strategies: using design and insights to get more out of
your physical stores
Preetesh Sewraj, CEO & Chief Innovation Analyst, Product of the Year,
South Africa
12:45
Inspire your customers: use digital space to encourage spending
Isvari Naidoo, BU Channel & Customer Manager – eCommerce & Food
Aggregators, The Coca-Cola Company, South Africa
13:30 Next gen merchandise management: a key driver for innovation
Craig Ludwig, Chief Operating Officer, Carrol Boyes, South Africa
14:00 14:45
Price and product competition vs. customer loyalty
Agnieszka Bungsy, Founder, TheShop.Mu, Mauritius
15:00 Changing with the times: having a ‘real-time’ responsive supply chain
Darshan Chandaria, CEO, Chandaria Industries Limited, Kenya
15:30 Provide easier, quicker payment options for ecommerce on mobile
Rabia Ghoor, Founder, Swiitchbeauty.com, South Africa
16:00 Top tips to get your mobile checkout to overtake your desktop checkout
Imani Tosha Masuke, Founder, Hair Palace, Cameroon
16:30 Optimising your m-commerce design and UX
Daniella Shapiro, Chief Executive Officer & Founder, www.
oolalacollection.com, South Africa32 RETAIL SEMINARS 33
WEDNESDAY, 13 MARCH
10:30 Building smarter, digital shopping malls for the customer of tomorrow
Kimaal Baker, Digital Manager Canal Walk, Hyprop Investments Ltd,
South Africa
11:00 Is the brick-&-mortar store truly dead?
Vicus Bouwer, Divisonal Director : Retail Leasing Africa, Broll, South Africa
11:30 Frictionless POS: keeping the want of the customer at the forefront of
innovation
Ranjith Ravindranathan, Chief Operating Officer, Choppies, Botswana
12:00 Capitalising on POS tech to thrive, but also keeping down costs
Jose Tivane, Head of Digital Banking, United bank for Africa, Mozambique
12:30 The key to success: combining digital and physical to develop unique
CYBER
experiences CELLAR
A.J Nel, Chief Executive Officer, Cyber Cellar, South Africa DELIVERED STRAIGHT TO YOUR GLASS
13:00 Really connecting with your customers
Karvin Roberts, CEO / Manager, Libonline Market, Liberia
13:30 Digitising human capital, while keeping the human element
Simon Rey, Group Head: Talent, Learning and Organizational
Development, Ecobank, Togo
14:00 Social media and commerce: who we are and how we live
Abraham Omani Quaye, Founder and CEO, Farmart, Ghana
14:30 Social Media engagement: moving beyond the campaign
Ink Eze, Founder, AsoEbiBella.com, Nigeria
15:00 Smart selling: Top tips to get ahead in the pricing wars
Lauren Dallas, Founder, The Growth Academy, South Africa
15:30 How to effectively market offers, deals and promotions
Malick Dia, Co-fondateur, Senkeur24.com, Senegal
16:00 MAKE YOUR WAY TO THE PITCH OFF34 ECOMMERCE SEMINARS 35
TUESDAY, 12 MARCH
10:30 Digital Transformation: Culture, collaboration and competition
Christine da Silva, Chief Marketing Officer, PropertyFox, South Africa
11:00 Creating a successful digital culture strategy for 2023
Jean Buckham, Owner, The Gin Box, South Africa
11:30 Shaping the future of commerce: Creating an environment for
collaboration
Anastasia Dobson-du Toit, Co-Founder, Anastellar.co.za, South Africa
12:00 Email automatisation as a tool to create loyalty and attract new
customers
Tebogo Legodi, Executive: Digital Lead, Sanlam, South Africa
12:45
Turning buzzwords into reality: Using influencer marketing as a tool
Matthew De Freitas, Founder, Black Line Sprinting, South Africa
13:00 Digital marketing, going back to the basics
Schalk Kearney, CEO & Founder, Pet Heaven, South Africa
13:30 Capitalising on the African x-border ecommerce growth rocket
Bonny Maya, Founder & CEO, eMart.cd, DRC
14:00 Responding to today’s connected buyer with better prices
Ouma Tema, Creative and Founding Director, PLUS-FAB, South Africa
14:30 Collaboration and partnerships to strength your X-border
Ramona Kasavan, Founder, Mimi Women, South Africa
15:00 Using blockchain tech to create a new payment channel
Philip Joseph SAIDU, Head of information technology, Keystone bank,
Sierra Leone
15:30 Payments and how it redefines the CX
Robyn King, Lead Industry Relations, Payments Canada, Canada
16:00 Delivery expectations are straightforward: Same day delivery
Titos Munhequete, Founder & CEO, Izyshop, Mozambique
16:30 Social awareness campaigns: using them as to aid a business
Tarryn Abrahams, Director, Boudoir Box, South Africa36 ECOMMERCE SEMINARS 37
WEDNESDAY, 13 MARCH
10:30 Using data-driven tech to shape your customer journey
Crispin Inglis, CEO & Co-Founder, PropertyFox, South Africa
11:00 Managing customer journeys, not lifestyles
Vusani Ravele, Founder, Native Décor, South Africa
11:30 CX best weapon: exposing the potential in measurement
Clint Payne, Head of Customer Experience, MultiChoice, South Africa
12:00 UX: Focusing on the mobile experience
Julia Ahlfeldt, Founder and Customer Experience Specialist, Independent,
South Africa
12:30 Digital retail? Bricks retail? Omni channel retail? Will the real retail
experience please stand up!
Robyn Cooke, Head of Ecommerce, The Foschini Group, South Africa
13:00 Developing an omnichannel ecosystem to deliver seamless CX
Mpodumo Doubada, Founder, Pimp My Book, South Africa
13:30 Using omni-channel management to bring your customers and channels
together
Darshan Chandaria, CEO, Chandaria Industries Limited, Kenya
14:00 Spearheading B2B growth while optimising tech
Chantel Smit, Head of CRM, Travelstart, South Africa
14:45
Top tips for making your CX go hand in hand with your B2B experience
Oliver Skopec, CEO, Tupomoja, Tanzania
15:30 The race to automate: increasing efficiency using the correct logistics
partner
Alioune Sylla, CEO Founder, Marché Castor en Ligne, Senegal
16:00 MAKE YOUR WAY TO THE PITCH OFFVISITOR ATTRACTION
HIGHLIGHTS40 41
Seamless Southern Africa 2019 will play host to many visitor attractions, bringing to life the learning from the conference and
demos through a series of thought provoking installations and live interactive launches, showcases and interviews, located
within the exhibition floor.
WOMEN IN BANKING BLOCKCHAIN FIRESIDE CHAT SEMINARS NETWORKINGTop 10 tips to keep in mind What you need to know
when it comes to website to deliver a world class
design omnichannel experience
In association with:
What you need to know Effectively using digital
TRANSFORM YOUR BUSINESS AT THE
to deliver a world class platforms to launch and
omnichannel experience test now offerings
SEAMLESS ECOMMERCE UNIVERSITY
The Seamless Ecommerce University is structured around the "How To's" of running a successful online business.
This is an exceptional learning opportunity that will give you the tools to run the most successful ecommerce
business, and it's for free!
Hear from the leaders of successful ecommerce businesses in Africa:
Strategies for expansion – What to look for when
what works designing your app
Nomics of customer
experience four
Online brand creation: competences of customer
Gourmet Grubb management
Book your seat today! Register here for free www.terrapinn.com/seamlessafricaECOMMERCE
44
UNIVERCITY SEMINARS 45
TUESDAY, 12 MARCH
10:30 Top 10 tips to keep in mind when it comes to website design
Bonnie Cooper, Chief Marketing Officer, Roman’s Pizza, South Africa
11:10 What to look for when choosing a payment platform
Preetesh Sewraj, CEO & Chief Innovation Analyst, Product of the Year,
South Africa
11:50 What you need to know to deliver a world class omnichannel experience
Vera Nagtegaal, Executive Head: Hippo.co.za, Hippo Comparative
Services, South Africa
12:30 Online brand creation: Gourmet Grubb
Leah Bessa, Co-Founder and Head of Product Development, Gourmet
Grubb, South Africa
As seen on Carte Blanche! Making ice cream from insects, while creating
an online brand reputation
13:10 Effectively using digital platforms to launch and test now offerings
Warrick Kernes, CEO, Insaka eCommerce Academy, South Africa
13:50 Nomics of customer experience four competences of customer
management
Benson Mukandiwa, Customer Service Strategist, Chartered Institute for
Customer Management, Zimbabwe
The world’s First Port of Call for Customer Relationship Management
14:30 Strategies for expansion – what works
Dr Elsamari Botha, Senior Lecturer, University of Stellenbosch Business
School, South Africa
Africa’s leading business school
15:10 How to take your customer from engagement to purchase
Titos Munhequete, Founder & CEO, Izyshop, Mozambique
Mozambiques go to website for everything
15:50 How to implement the necessary security protocols, while working with an
out-sourced logistics partner
Gareth De Bruyn, Co-Founder, Get Neat, South AfricaECOMMERCE
46
UNIVERCITY SEMINARS 47
WEDNESDAY, 13 MARCH
10:30 Top 10 tips to keep in mind when it comes to website design
Bonnie Cooper, Chief Marketing Officer, Roman’s Pizza, South Africa
Shift ONE: Teaching you to take your social media to the next level
11:10 What to look for when designing your app
Lindie Cilliers, Head of Design, Allan Gray, South Africa
11:50 What you need to know to deliver a world class omnichannel experience
Taryn Gill, Owner, The Perfect Hair, South Africa
As seen on shark tank! Delivering a world class experience with a niche
product
12:30 5 actionable tips on how to build and grow your online community
Ink Eze, Founder, AsoEbiBella.com, Nigeria
Taking Nigeria to the World by using an online community only
13:10 Effectively using digital platforms to launch and test now offerings
Warrick Kernes, CEO, Insaka eCommerce Academy, South Africa
Small business owner? Learn about all the digital platforms you can use
here
13:50 Next generation shopping: the ultimate convenience in the shopping
experience
Thembani Biyam, Head of Growth, OrderIn, South Africa
How is OrderIn taking on the big tech giants to create the ultimate
experience?
14:30 Strategies for expansion – what works
Vera Nagtegaal, Executive Head: Hippo.co.za, Hippo Comparative
Services, South Africa
15:10 How to take your customer from engagement to purchase
Phumelele Bezu, VP Sales and Marketing, www.afriderm.co.za, South
Africa
15:50 How to implement the necessary security protocols, while working with an
out-sourced logistics partner48
STARTUP 49
PAVILLION
SECURING FUNDING IS AN ESSENTIAL PART OF YOUR JOB AS A
FOUNDER. BUT OF FAR GREATER IMPORTANCE IS LOCKING IN REAL
BUSINESS THAT CAN MAKE YOUR START-UP SUSTAINABLE,
KEEP YOUR EXISTING INVESTORS HAPPY AND ENSURING
RAPID GROWTH.
At Seamless Africa we are all about bringing together SME retailers,
e-commerce merchants, bankers and more to help them understand the
technology driven future of commerce across Africa.
Startups are a key part of this future, and each year we are delighted to provide genuine startups
a platform to access our 2 500 attendees with a pod stand on the exhibition floor, an opportunity
to pitch their solution within the exhibition pitching theatre and more.
Book your seat today! Register here for free www.terrapinn.com/seamlessafrica50
STARTUP PAVILLION 51
Ivoiceworx is a working capital financing company founded in 2015. Our aim is to provide access to For SMME’s to grow they need access to market. Market Access is governed by Ad Space which is costly
inventory and purchase order financing for small businesses. Small to Medium Enterprises (SMEs) face or Word of Mouth which requires volume, both are often not in ready supply for SMME’s.
great challenges in accessing trade finance with an unmet demand of US $120 billion in Africa (one-third Da-Mark.com is an Expanding Online Market Place which allows SMME’s to respond to tender requests
of the continent’s trade finance market) and US$700 billion in developing Asia. Bridging these gaps in from potential consumers for goods and services by geo-location and Service Offering.
provision would unlock the trading and employment potential of thousands of businesses and individuals The system greatly reduces cost to market for the supplier and saves the consumer time (No need to hunt
around the world. down suppliers) and money (No more middle men) whilst building up local communities and creating
employment for local people.
APPtitude Solutions is a South African startup focused on innovative video technology. At FinChatBot, we want to bring people closer to financial services with an interactive and fun experience.
Our main product is ONVIDEO. Through an intelligent and human-like conversation, our smart bot offers a more intuitive and efficient
ONVIDEO is a unique video service that converts passive video to be interactive. Using motion tracking customer journey increasing client’s conversion rate.
and AI we create clickable content on the video. For publishers and brands, this provides a unique way to We are developing chat bots to help financial service providers acquire & retain customers thanks to AI-
engage consumers thereby increasing the user experience and sales potential. powered conversations
Text based conversation has become the new medium connecting businesses with customers. With
FinChatBot, financial businesses can now engage in real time with their audience through their preferred
Hasty Express is Cape Town based startup that specialises in cloud based logistics software, We have communication channel.
developed our product through a simple philosophy, “technology that empowers you to do more, We’re talking chat bots, UX and personalisation.
with less.”
An Entire business ecosystem, of clients, drivers, operations managed from a central platform. Making
Evolve Universe is an ecosystem designed to empower people and companies in the adoption of digital
every business transaction simpler, more efficient and measurable.
innovation and leading edge technologies so that they can improve their lives and businesses to become
more sustainable. Founded in 2014 during the onset of the Green Economy Revolution in South Africa,
Evolve developed into a respected turnkey solutions provider for leading edge technologies into the
Wala is a zero-fee financial services app for emerging markets. Through a trustless and decentralized residential, commercial and industrial sectors. Although our focus was on driving sustainability, we
financial system, Wala enables greater levels of economic participation for emerging market quickly became IoT technology application experts through our project experience in solving real world
consumers. Today, these consumers are willing and able to participate in the formal financial system, problems in different market verticals.
but are disincentivized due to the high fees associated with current services. With Wala, consumers can
participate in a borderless zero-fee financial system specifically designed for them.
Onfinga provides the market with a secure, easy to use biometric payment solution. Progressing the
Wala is the launch partner of $DALA (the open-source multi-chain crypto asset designed for emerging
digital payment landscape significantly and saving consumers and retailers, valuable time, money and
markets), the first major contributor to Dala’s open source development and is the first application
administrative hassle.
enabling the use of $DALA for transactions and peer-to-peer transfers. For additional information, please
visit: https://getwala.com/
At Gotbot AI, we believe that businesses should spend time offering a personalised customer experience
DCMN is the growth marketing partner for digital businesses and startups. The company’s holistic, data-
instead of doing menial, repetitive tasks. That’s why we train our AI to predict case meta-data & suggest
driven approach combines technology with expert knowledge to grow the market leaders of tomorrow.
or automate answers. This process saves valuable time and exponentially improves accuracy every time
From its offices in Cape Town DCMN equips its clients to scale efficiently in their own markets or
you receive a new message.
internationally, whether they need creative, media plans, or campaign strategies. All of this is supported
by technologies DCMN designs and builds – specifically DC Analytics, its attribution software, that allows Gotbot AI offers 3 products. A Social Commerce, Leads Generation and Customer Experience solution.
brands to track and optimise their offline advertising. Customers can get the information and service they require through simple Facebook Messenger, Twitter,
WeChat, Skype, SMS, In -App chat and Web chat conversations.
BusyMed exists to help solve the problem of access to legal, quality medication for people in developing Paper transaction slips issued in the retail industries are expensive, impractical and outdated. They
countries that have pharmacies located many kilometres from where they live. pollute the environment, fade over time, go missing and are an irritation to everybody. Retailers are
We are a medicine price comparison and ecommerce platform. We assist the general public to search, wasting millions on issuing paper slips.
find and buy prescription, non-prescription and consumer goods products from their local pharmacies in EcoSlips is an award winning digitisation service that converts paper slips from point-of-sale, ATMs, and
a convenient and cost effective way. other pay systems into digital, eco-friendly, inter-active slips that are sent to your mobile phone.
BusyMed provides pharmacies with an easy to use cloud-based ecommerce platform that’s easy to use The system integrates seamlessly with retailers and banks to save cost, preserve the environment and
for both them and their customers as well as puts them on a single marketplace with other pharmacies boost sales. EcoSlips can save retailers millions of rands while reducing paper waste and preserving trees.
in the area. Paper slips will soon be a thing of the past and digital, eco-friendly transaction slips the new norm.
DéMars is revolutionizing micro payments, by enabling unbanked customers to buy goods and services
Fineazy is an AI-powered chatbot empowering excellent, informed financial decisions. We believe online - anywhere in the world - on their phones.
financial capability is part of a person’s dignity, yet finance is hardly ever taught in a simple, engaging Thus providing merchants with access to a vast pool of new customers.
and accessible way. Until now.
Financial confidence starts with Fineazy.52 53
FINTECHS & COMMERCE STARTUPS FROM ACROSS
THE WORLD
5 to 10 fintech’s and commerce startups will have five
minutes each to pitch their product or solution to our
expert panel made up of VC’s, funds and consultants.
These innovative, early-stage companies will come head-
to-head live and on stage at Seamless Middle East 2018.
In these five-minute pitches, competitors will try to
convince our industry experts that their business model, The winning startup will get a a unique opportunity to gain insight from key
business players.
technology or platform is going to be a game changer
• A 4m2 stand at Seamless Southern Africa 2020
that will revolutionize the region’s fintech industry.
• One hour appointments with each judge (based on their availability) to
mentor your company
JUDGES
Zimkhitha Z. Zatu
Kenneth Kayser Chief Executive Officer
Vice President: Open – EDGE
Innovation STANDARD
ABSA BANK PLC
South Africa South AfricaImplementation
54 ID and security
partners
55
Payment
platforms & POS
issuers Delivery
Digital and
marketing Logistics
Logistics
Payment Analytics and
processors big data
Card technologies
& chip
manufacturers CRM &
Loyalty
AI
Insurtech
Payment
Omnichannel gateway
solutions Merchandising
solutions
Ecommerce
platforms Regtech
Fintech
Innovation NFC
Supply Checkout,
chain, ERP selfservice,
Turnkey Mobile kiosk
retail tech, Banking commerce
ERP In store technologies solutions
technology
Security56 57
ECOMM SEMINAR ECOMM UNIVERSITY
SPEAKER
LOUNGE FINTECH
- Track 3
ORGANISERS
ENT/
OFFICE
46 42.GotBot 2m2 41. DCMN 2m2
40. Invoiceworx
2m2 24
34. APPtitude
Solutions 2m2
32. EcoSlips
2m2
30. BusyMed
2m2
26. Innovative
Assessments 2m2
43.Apollo 45.
Colours 6m2
SPS
44.
29. Onfinga 37. Hasty 36. De-Mark 33. Evolve 28. DeMars
Ubivelox6 6M2
31. Wala 2m2
m2
35. FinEazy 2m2 39. FinChatBot 2m2
2m2 Express 2m2 2m2 Universe 2m2 2m2
48 Aware
Inc .9m2
RETAIL MEETING HUB
SEMINAR Meeting PAYMENTS
BOOKED
Room 2 UNIV
20.Altius
Solutions 25. J
ENT/
4m2
Stephen
VISITOR CAFÉ Meeting
MEDIA LOUNGE Room 3
21.
Bluecode 4m2
Lab(Sewoo
Tech)12m2 PAYMENTS RESERVED
4m2
- Track 2
(Post plenary)
AVAILABLE
13a Transactional 16. Wirecard 18.Sunya
19.
Payment Solutions
15m2 21m2 rd Comp
18m2 Technolo ass For bookings or questions, please contact Garth Goodman on 011 516 4005 or
13b Pax gies
17. GTP 21m2 Plus
Technology
15m2
18m2
18m2 at Garth.Goodman@terrapinn.com
14.
11.Evolis 12m2
BOOK ONE OF
Openw
15.Magt
9. 8.Entersekt
ENT/
ay
ek
18m2 10. IDEMIA Europe 36m2
18m2
24m2 SA Seamless Payments VISITOR & DELEGATE LOUNGE- DISCOVER FINANCIAL
18m2 SERVICES
OUR LAST STANDS
Main Conference & Track 1
FINTECH UNIV
72m2 5. 4. 3. DZ 1.
CARDP 6.Dspre 2Bullion
2020 Sales Bluechain Africa Innovatric
CONTACT GARTH ON +27 11 516 4005 OR EMAIL
AY ad6m2 IT 9m2
Stand 6m2 15m2 9m2 s 9m2
GARTH.GOODMAN@TERRAPINN.COM
exit entrance
CTICC Exhibition halls 8 and 9
PNETWORKING
60 61
Seamless Southern Africa 2019 will feature one unique exhibition opening. The “Official
We understand that relationships event inauguration and exhibition opening” is at 10.00am on 12 March 2019.
matter more than ever and at
the end of the day, the success
of Seamless Southern Africa will
It’s much better to be in the inner circle than standing on the sidelines – these interactive
be determined by the number of roundtable sessions in the conference are your chance to meet the Southern Africa’s top
quality contacts you make. retailers, banks, telcos and brands. Leave here buzzing with actionable ideas that will
revolutionise your business and with the contacts to make change happen.
We’ve added several new initiatives
alongside the annual networking Our networking team works year-round building important relationships with key buyers
from across Southern Africa and will have a delegation of VIP buyers of payments and
features to accelerate collaboration commerce technology, with purchasing power of millions of dollars, attending the show.
and stimulate business connections.
With speed networking, peer- Do you struggle to get meetings with your key prospects? Do you know what you would
to-peer roundtables, private say if you got them in a room for 30 seconds? Get working on your pitch now. Conference
networking rooms, exhibition tours, ticket holders get access to an intense hour of speed networking where you will exchange
business cards with more buyers than you could meet in a year!
a new mobile app and more.
Welcome to Jujama, a networking application for the attendees of Seamless Southern
Africa 2019. This powerful app brings the event to your mobile device and allows you to:
• See the attendee list and send out meeting requests
• View the full agenda and floor plan
• Pull your information from LinkedIn to update your profile
• Network and post discussions to our live thread
• View the sponsors and exhibitors
Watch out for an email from seamless.networking@terrapinn.com the networking
concierge; this will contain your login details.
There were more than 350 pre-arranged meetings through the app last year so make sure
you don’t forget to login and make the most of the networking opportunities available.
Register for Seamless now and get started!PLAN YOUR VISIT
64 65
6 TOP TIPS TO MAKE YOUR VISIT TO
SEAMLESS SOUTHERN AFRICA FOOD COURT – Visitors can make use of the visitors lounge, at the back
on the left side of the expo floor (Exhibition Hall 9)
PARKING – CTICC 2 P3 parking
1 Pre-register in advance. You will be sent a badge to your email to REGISTRATION FOR VISITORS – Opens from 07h00
print off allowing you quick and easy access: EXHIBITION – Opens at 10:00 (Day 1 & Day 2)
www.terrapinn.com/SeamlessAfrica
COCKTAIL FUNCTION – Life Grand Café, V&A Waterfront
2 Create a personalised itinerary planner to book the exhibitors and
speakers that you want to meet and hear. BUSINESS CENTRE
A Business Centre is situated in the Main Foyer of CTICC 1.
3 If you want to meet buyers, be sure to buy a conference ticket and
Business services include printing, photocopying, faxing, binding,
laminating, etc.
get full access to Jujama – the new matchmaking service:
www.terrapinn.com/SeamlessAfrica
COFFEE SHOPS
4 Browse the exhibitors that will be on the floor so you can navigate the The CTICC has two coffee shops. Coffee on the Square is situated on
payment, fintech, retail and ecommerce trends: the ground floor in the Main Foyer of the CTICC 1 and Coffee on the
Circle is situated in CTICC 2 on the ground floor reception area. The
www.terrapinn.com/exhibition/seamless-africa/sponsors-and-exhibitors.stm two coffee shops offer light refreshments including breakfasts and
lunchtime meals, pastries, cakes, coffees and teas. The cafés have
5 Source innovative suppliers in advance and contact them before you
extended opening hours as and when required.
visit the show. By registering you will automatically receive access to
this online match making platform. It’s that simple! ACCOMMODATION
www.terrapinn.com/SeamlessAfrica
In walking distance of the CTICC are the city’s major hotels, providing
over 4 500 rooms of three-star quality and above, including the
6 Add Seamless Southern Africa to your diary now and ensure you do
483-room five-star The Westin Cape Town which forms part of the
convention centre complex. There are more than 16 000 rooms in
not miss any of the amazing content available. hotels and guest houses in a 45-minute radius of the city centre,
www.terrapinn.com/template/live/add2diary.aspx?e=9909 which has an efficient road network and good local transportation.SPONSORS & EXHIBITORS
SPONSORS AND PARTNERS
68 69
EXHIBITORS
SPONSORS ASSOCIATIONS
EXHIBITORS
MEDIA PARTNERS12 – 13 March 2019
Cape Town International Convention Centre,
Cape Town, South Africa
EXPO OPENING HOURS:
Tuesday, 12 March 2019: Conference 10am – 5pm
Wednesday 13 March 2019: Conference 10am – 5pm
Payment Regtech
processors CRM,
loyalty
solutions
Payment
gateway
Mobile NFC
Analytics and
commerce big data
solutions
Checkout,
selfservice, Delivery and
kiosk Logistics
Supply Mobile
chain, ERP commerce
solutions
Analytics and POS
Big Data
Security
Digital
ID and
marketing
security
www.terrapinn.com/seamlessafricaYou can also read
