Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.

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Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.
Service Levels
—
Enbridge Liquids Pipeline
Mainline Network

                                             —
                            Updated January 2019
Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.
Table of Contents

About the Service Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1                                  Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .           6
                                                                                                                                                                                                 Schedule Change Requests Before Injection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                                                                 6
Safely Getting Your Product to Your Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                                                                 2      Line Space Queue or “Standby-list”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                                             6
   Pipeline Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                              2      Transit Estimates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                             6
   Many Locations Served . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                  2      Batches De-Assigned or Cancelled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                                                6
   Many Grades of Commodities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                               2      Retention and Working Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                                     6

Pipeline Service Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3                                      Inject and Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                               7
   Crude Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3                                    Schedule, Batch Size, Timing, and Flow Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                                                            7
   Transportation Service Prices, Rules, and Tariffs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3                                                                              Receipt Tank Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                             7
                                                                                                                                                                                                  Receipt Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                        7
Get Set up to Ship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                  3
                                                                                                                                                                                                  Schedule Changes, Change Requests, and Diversions . . . . . . . . . . . . . . . . . . . . . . . .                                                                                                  7
   Obtaining Shipper Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                   3
   Accessing SWIFTLINK, Enbridge’s Online System . . . . . . . . . . . . . . . . . . . . . . . . . . .                                                                                    3   Deliver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    8
   Requesting Commodity Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                                   3      Schedule, Timing, and Flow Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                                         8
                                                                                                                                                                                                 Failure To Take Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                      8
Quality Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                            4
                                                                                                                                                                                                 Delivery Tank Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                               8
  Expected Commodity Changes In Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                                                     4
                                                                                                                                                                                                 Delivery Tickets						                  .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    8
  Quality Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                 4
                                                                                                                                                                                                 Customs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                 8
  Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4
  Buffer or Interface Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                    4   Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
                                                                                                                                                                                                 Invoicing and Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Nominate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5
  How to Provide Nominations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                            5   Communication and Important Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
  Apportionment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                   5
  Nomination Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                            5   Pipeline System Configuration Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
  Nomination Accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                               5
                                                                                                                                                                                              Major Canadian and US Crude Oil Pipelines and Refineries Map . . . . . . . 12
  Batch Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .           5
                                                                                                                                                                                              Appendix 1 – Important References: Where Did It Go?. . . . . . . . . . . . . . . . . . . . . . . 13

                                                                                                                                                                                                                                                                                                                Mainline Service Levels – Q1 2019
Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.
About the Service Levels
The Service Levels document outlines the services
Enbridge provides on its mainline network, as well as
how to do business with Enbridge.

Notes: This document is prepared and published for
and on behalf of Enbridge Pipelines Inc., and Enbridge
Energy Partners, L.P., and applies to the Canadian and
US Mainline pipeline system. Enbridge is obligated
to provide transportation service pursuant to the
terms and conditions specified by the tariff rules and
regulations, on file with the National Energy Board
(NEB) and on file with the Federal Energy Regulatory
Commission (FERC) as applicable.

This document is intended to support understanding
of the terms and conditions outlined in the applicable
tariffs for the Enbridge mainline network. Any
inconsistency between the two will be governed by
the applicable tariff. The Service Levels are based
on the system configuration and operating plans in
place at the time of issuance, to the best of Enbridge’s
knowledge. The actual service of the pipeline on
a day-to-day basis will vary from the guidelines
contained in this document. As changes occur to
the pipeline system configuration and operations,
or customer requirements, revisions to the Service
Levels will be undertaken to reflect such changes.
Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.
Safely Getting Your Product to Your Customers

                                                                                                                    Enbridge Mainline
                                                                                                                    Other ENB Liquids Pipelines
                                                                                                                    Crude Oil Storage
                                                                                                                    City/Town
                 Edmonton

                      Calgary

                                                                                                                       Montreal

                                                                      Superior

                                                                        IA                            Sarnia

                                                                                  IL

                                                                                        Patoka

                                                              Cushing

                                                                 Houston

Pipeline Transportation                                                      Multiple Locations Served
Enbridge’s network efficiently connects       To get connected to            Shippers can tender or take delivery at dozens of Enbridge- approved
supply and demand across North America       the Enbridge network,           receipt and delivery points on the Enbridge mainline network thereby
at the lowest cost of any land-based                                         connecting producers and refiners across the continent. To request a
                                            please contact Enbridge
transportation modes. With the wide array                                    connection to the Enbridge network, please contact Enbridge Business
                                             Business Development
of receipt and delivery points across our                                    Development at 403-231-3900.
network you can get your product to your
                                               at 403-231-3900
customers safely.                                                            Various Grades of Commodities
                                                                             Enbridge offers service for transportation of a wide variety of Crude
                                                                             Petroleum, Natural Gas Liquids, and Refined Petroleum Products.

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Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.
Pipeline Service Overview

                                                                        Crude Characteristics
  Getting Set Up to Ship                                                Each year, Enbridge compiles a summary of “crude characteristics” outlining
                                                                        selected physical properties of crude oils and condensates moved in the
  Obtaining Shipper Status                                              liquids pipeline system and publishes it on enbridge.com/crudestats.

  Getting started with Enbridge begins with contacting                  Transportation Service Prices, Rules and Tariffs
   shipper.status.request@enbridge.com and completing an
  application for Shipper Status. During the application process,       The prices, rules, and detailed legal terms for service are published as tariffs
  validation of credit worthiness for shipping on the Enbridge          and are amended from time to time. The current tariffs are published at
  mainline will be required. Once validated, the primary shipper        enbridge.com/tariffs. The Shipper is responsible for ensuring all steps,
  contact for invoicing and electronic payment by wire transfer will    rules, safety requirements, quality requirements, and terms outlined in
  be set up. You must receive credit approval from Enbridge at least    Enbridge’s tariffs are followed. To receive notice of updates to Enbridge’s
  10 business days prior to a monthly nomination deadline to be         tariffs, subscribe online at enbridge.com/tariffs.
  guaranteed the ability to nominate for that coming month.

  Accessing SWIFTLINK, Enbridge’s
  Online System
  SWIFTLINK is the online portal for transacting with Enbridge
  and is located at swiftlink.enbridge.com. Existing Shippers
  can request online access to SWIFTLINK by emailing
  swiftlink.support@enbridge.com. New Shippers need to
  obtain Shipper Status prior to getting set up in SWIFTLINK.

  New Service Requests
  Service for all commodities must be applied for in order to ensure
  proper safety, throughput, and quality controls are in place.
  Commodities not shipped for a period of time may be removed
  from service per the Commodity Expiration Process and must
  be applied for again. To apply for service for a commodity, and for
  details regarding the Enbridge Commodity Expiration Process,
  please login to SWIFTLINK and navigate to Reports>Reports and
  References>Operations>Operational Procedures>Mainline.

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Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.
Quality Requirements

Shippers are responsible for making sure all shipments meet the quality                              The Equalization procedure outlined by the Canadian Petroleum
requirements outlined below. Enbridge may refuse any shipment that does                              Equalization Steering Committee on its website applies to selected
not meet these requirements.                                                                         streams. More Equalization information can be found at
                                                                                                     www.industryeq.ca/eq-documentation.
Shipments must also be free of any kind of physical or chemical
characteristic that would make the shipment not readily transportable; may                           Enbridge outlines the normal throughput and quality management process
cause harm, disadvantage, or damage to the pipeline network or Enbridge;                             in Table 5 - Tank Utilization (enbridge.com/crudestats).
or that may affect the quality of other shipments in a material way.
                                                                                                     Quality Pooling
Enbridge may require a certificate of specifications for a shipment. Failure to
provide a certificate is grounds to refuse a shipment.                                               Enbridge groups similar type crudes into common pools, in order
                                                                                                     to optimize system capacity. Detailed reference documentation
 If Enbridge determines that a shipment is not in compliance with the quality                        including pool specifications can be found on the Enbridge website
requirements, Enbridge may exercise the right to remove it from the network                          at enbridge.com/crudestats and also within SWIFTLINK
and sell it at the Shipper’s expense.                                                                at swiftlink.enbridge.com (Reports>Reports and
                                                                                                     References>General>Quality Pooling Reference).
                                                                           Refined
                          Crude                   NGL
                                                                           Products                  Testing
 Temperature              < 38°C                  < 38°C                   < 38°C                    Enbridge conducts various standard tests for commodities transported
                                                                                                     in the pipeline system. These standard tests are summarized for each
                          < 95* kilopascals
 Vapour                                           < 1250 kilopascals       ≤ 110 kilopascals         commodity with respect to location, frequency, and type of test on the
                          (VPCR 4:1
 Pressure                                         (absolute)               (Reid)
                          @ 37.8°C)                                                                  Enbridge website (enbridge.com/crudestats).

                                                  Particulate:                                       Testing performed by Enbridge does not relieve Shippers from full
                                                  < 5mg/L
 Sediment & Wa-
                                                  Free Water:
                                                                                                     responsibility for testing their own shipments and certifying the accuracy
 ter or Particulate       < 0.5% / volume                                  N/A                       of shipment quality at injection.
                                                  No indication at
 Concentration
                                                  pipeline operating
                                                  temperature                                        Buffer or Interface Material
 Density at 15°C          < 940 kg/m3             N/A                      N/A
                                                                                                     The Enbridge Mainline is a batched system. To support the quality of
 Kinematic                                                                                           shipments when moving next to different grades of commodities, shippers
 Viscosity at             < 350 mm2/                                       < 4.3 mm2/second          may be required to supply buffer material as specified by Enbridge.
                                                  N/A
 Line Reference           second                                           at 37.8°C                 The buffer material will move as part of the shipment, will be accepted
 Temp.
                                                                                                     at the delivery point, and will be subject to the price of transportation set
 Copper Strip                                                                                        out in the applicable Enbridge tariff.
                          N/A                                              N/A
 Corrosion

 Free Water
                          N/A                     N/A
Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.
Nominate

Nominations are provided by Shippers for all volumes they plan to move.          Shippers must ensure nominations for each commodity are balanced for
Enbridge will allocate all lines to ensure the most effective use of available   equal volumes planned for supply at origin and delivery at destination.
capacity. Shipments tendered directly to Enbridge as well as those arriving
at the Enbridge mainline system from another pipeline or any other facility       Enbridge may request revised nominations if discrepancies are identified
must also be included in nominations. Any planned buffer material must also      in original nominations provided. Subject to the available capacity and
be included in the nomination.                                                   operating conditions, Enbridge may accept nominations as received or
                                                                                 revised nominations.
Nominations received by Enbridge are subject to the rates, rules and terms
applicable to transportation by Enbridge.                                        Nomination Accuracy

A shipment may be handled by multiple pipelines, each of which may have          Accurate nominations are critical to ensuring capacity on the Enbridge
their own rules, terms, transit times and processes.                             network is used effectively. All nominations will be subject to the penalty
                                                                                 specified in the Non-Performance Penalty guidelines which can be found
How to Provide Nominations                                                       on SWIFTLINK (Reports>Reports and References>General>Non-
                                                                                 Performance Penalty).
Nominations are handled online through SWIFTLINK at
swiftlink.enbridge.com. The online system will guide you through                 Batch Sizes
entering the required information for submitting or revising a nomination.
The detailed nomination schedule includes key Crude Oil Logistics                Nominations should be made in increments of the standard batch size on
Committee (COLC) dates and required time frame and can be found                  the Enbridge network, 10,000m3. Physical and operating factors of the
on SWIFTLINK (Reports>Reports and References>General>Notice of                   network sometimes require or allow a larger or smaller batch size. Batch
Shipment Due Dates).                                                             sizes are reflected in the schedule.

Apportionment                                                                    Verifications

If more volumes are nominated than the available capacity for any point on       In order to ship on the Enbridge system, Upstream and Downstream
the network, the affected nominations will be apportioned to ensure the          verifications need to be provided in conjunction with all nominated volumes
nominations fit within the available capacity for the month in question. When    by Shippers to validate volumes directed to the Enbridge system.
apportionment is called by Enbridge, an additional two days are required to
                                                                                 These documents are available on SWIFTLINK:
revise and accept nominations before building the schedule.
                                                                                 Reports>Reports and References>General>UpstreamVerification
Nomination Process                                                               Reports>Reports and References>General>DestinationVerification

Nominations are received and analyzed by Enbridge to ensure sufficient
capacity at each segment of the network. As part of the analysis, Enbridge
will verify for valid supply at source and a valid destination.

                                                                                                                       Mainline Service Levels – Q1 2019    | 5
Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.
Schedule

Each month, Enbridge creates the schedule to optimize the accepted                  Batches De-Assignment or Cancellation
month’s nominations by balancing supply, capacity, batch quality, batch
interfaces, and delivery requirements. The schedule is produced by                  From time to time, receipt or delivery facility performance negatively impacts
Enbridge prior to the start of the NOS month. The schedule is then                  the network such that total network throughput capacity is lost. Examples of
updated regularly to reflect requested and required changes.                        such performance include, though are not limited to, delays in taking delivery
                                                                                    of a shipment and delays in making shipments available for injection as
To view the schedule, please use SWIFTLINK online at                                scheduled. In such cases, batches may be de-assigned from the schedule
swiftlink.enbridge.com.                                                             to ensure the schedule remains within the available capacity of the network,
                                                                                    to optimize the schedule, or to protect the overall network throughput.
Line Space Queue or “Standby-List”                                                  Once Enbridge advises a Shipper that a batch has been de-assigned,
                                                                                    an opportunity to make up that volume within 24 hours will be provided
Once the schedule is completed, requests for additional shipments can be
                                                                                    as long as there is capacity remaining in the schedule. Shippers who
made via SWIFTLINK to the appropriate receipt location mailbox as line
                                                                                    cancel batches nominated to the Enbridge Mainline will have 24 hours to
space may become available on either a short-term basis (within the next
                                                                                    find supply to replace the canceled batch. In the event volume cannot be
48 hours) or long- term basis (more than 48 hours out). Shipments
                                                                                    replaced, Shippers may be subject to the Non-Performance Penalty as
requested this way may or may not have the opportunity to move in the
                                                                                    described on page 9.
given month depending on the operating conditions as well as the timely, full,
and accurate tender of scheduled shipments by Shippers on the network.
                                                                                    Retention and Working Stock
Shippers may request one heavy, one medium, and one light batch at
                                                                                    Retention stock is the term for the volume of petroleum product required
each source location after 0800MT the day after the monthly schedule is
                                                                                    to maintain continuous operation within the liquids pipeline network. It is
released on SWIFTLINK. Enbridge will contact the next Shipper in line on
                                                                                    defined by two components: Working stock and Working Bottoms. Working
a first-come, first-served basis if space becomes available. Once contacted,
                                                                                    Stock is defined as additional requirements over and above Working
the Shipper will have two business hours to provide supply, source, and
                                                                                    Bottoms in receipt tankage to ensure continuous operations within the
destination verification as required; otherwise, the space will be offered to
                                                                                    network. Working Bottoms is defined as the tank bottoms as well as station
the next Shipper in line. Enbridge will continue this process until all available
                                                                                    fill in both Receipt & breakout tankage. Retention is calculated quarterly
space is filled. For requests made for long-term line space only, if the shipper
                                                                                    based on prior quarter movement. Enbridge will advise you of your share of
is unable to meet the above requirements when called upon, then all
                                                                                    the system working stock requirements and the associated volumes will be
requests for additional line space from that shipper will be removed
                                                                                    accounted for in monthly balancing.
and the shipper will not be able to add another request for the remainder of
that month.

                                                                                                                          Mainline Service Levels – Q1 2019   | 6
Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.
Deliver

Schedule, Batch Size, Timing and Flow Rate                                           Schedule Changes, Change Requests and Redirects
The schedule is visible online on SWIFTLINK at swiftlink.enbridge.com                Post schedule release, changes to a batch may be requested before
with batch-level detail for each injection/ delivery point for each shipper. It is   injection. Subject to capacity and operating conditions, changes may
critical that each batch is available to be injected on schedule, at the planned     be accepted at Enbridge’s sole discretion. Once a batch has been injected,
size and flow-rate. Each batch must be owned free and clear by the Shipper.          changes to the batch may also be requested and, subject to capacity
Enbridge will specify volumes, rates, ranges of rates, and/or batch sizes            and operating conditions, may be accepted at Enbridge’s sole discretion.
for acceptance of shipments. Only approved facilities may inject or take             In both cases, change requests that impact the route, size, schedule
delivery of shipments from the Enbridge network.                                     or destination, especially during apportionmnet, are more likely to
                                                                                     impact network operations and are therefore at higher risk of being
Connecting facilities (i.e. feeder pipelines) must provide a detailed                declined. Changes impacting the route, size, schedule, or destination,
breakdown of ownership (“splits”) no later than Thursday of each week                especially during apportionment, are more likely to impact network
or as directed from time to time in the COLC calendar.                               operations and are therefore at higher risk of being declined.

Receipt Tank Use                                                                     To request a change, please login to SWIFTLINK and complete the change
                                                                                     request form with all details requested. All changes must be requested
All tanks on the Enbridge network are for break-out and throughput
                                                                                     before 14:00MT each day; changes requested after 14:00MT may be
protection purposes only. Receipt tanks are not for storage. Any temporary
                                                                                     handled the next business day. Changes to batches within 48 hours of arrival
holding of batches must be minimized by close adherence to the scheduled
                                                                                     at destination must be submitted by a supervisor of the usual requester
injection times.
                                                                                     with a written summary of the business justification for the required change.
                                                                                     Enbridge will perform a more detailed review of collateral impacts and the
Receipt Tickets
                                                                                     request may still be declined.
Tickets showing the volume, type, temperature, density, sediment and
                                                                                     A transfer of ownership can also be requested to transfer all rights and
water, and any other data specified from time to time are issued on receipt
                                                                                     obligations for the batch in question. Requests for transfers are made
of a batch.
                                                                                     through SWIFTLINK. Using SWIFTLINK, both the transferor and transferee
                                                                                     must meet Enbridge’s requirements of shipping on the Enbridge network
                                                                                     including, but not limited to, Financial Assurances before Enbridge will
                                                                                     provide a notice of acceptance of the transfer.

                                                                                                                          Mainline Service Levels – Q1 2019   | 7
Service Levels Enbridge Liquids Pipeline Mainline Network - Enbridge Inc.
Deliver

Schedule, Batch Size, Timing and Flow Rate                                          Delivery Tank Use
Each delivery facility is provided daily updates on SWIFTLINK at                    All tanks on the Enbridge network are for break-out and throughput
swiftlink.enbridge.com for shipments scheduled to arrive. Batch-level               protection purposes only. Delivery and break-out tanks are not for
detail is available for each delivery. Careful coordination between Shippers        storage; therefore, shipments must be immediately accepted upon
and delivery facilities relative to capacity and the current schedule is critical   arrival. Any temporary holding of batches will only be granted by the
to ensuring the overall network throughput is protected. Ensuring every             express consent of Enbridge.
batch is immediately accepted on arrival at destination is the Shipper’s
responsibility to perform or have performed. Enbridge may specify required          Delivery Tickets
flow or inventory rate or range of rates for each delivery point. Shippers are
                                                                                    Tickets showing the volume, type, temperature, density, sediment and
expected to manage inventory within acceptable rates or ranges of rates by
                                                                                    water, and any other data specified from time to time are issued on delivery
commodity group and by location.
                                                                                    of a batch.
Terminal Transfers
                                                                                    Customs
Given the expansion of supply, mainline throughput, and terminal
                                                                                    Batches delivered at a US delivery location may require an entry for US
maintenance, the windows to complete terminal transfers have decreased.
                                                                                    Customs purposes. Currently, there are a number of prescribed procedures
Terminal scheduling optimizes movements within the terminals at
                                                                                    that Enbridge is required to follow, dependent upon the port of entry.
Edmonton and Hardisty in order to ensure that commercial deals
                                                                                    In most cases, Enbridge is required to provide a copy of the delivery ticket
Enbridge customers enter into are completed on time.
                                                                                    to the Shipper or Consignee and/or their designated Customs broker.
Failure to Take Delivery                                                            The delivery ticket is required as support for the entry submitted to US
                                                                                    Customs. As such, it is imperative that Shippers provide the most up to date
If Enbridge determines a shipment is not removed upon delivery, Enbridge            contact information to enable the timely delivery of tickets to authorized
may exercise the right to remove it from the network and sell it at the             persons. Enbridge is currently working with US Customs to standardize and
Shipper’s expense. The Shipper is responsible for all costs and losses              modernize the entry requirements and will provide updated information to
for any disruption caused to the Enbridge network for failing to take delivery      Shippers when available.
of a shipment.

                                                                                                                          Mainline Service Levels – Q1 2019   | 8
Pay

Invoicing and Payment                                                            Shippers are responsible for providing electronic payment within the terms
                                                                                 on the invoice. Each payment must include the relevant invoice number to
Invoicing is performed at mid-month and at month-end with standard               facilitate matching of payments received to invoiced amounts.
invoices issued electronically on SWIFTLINK at swiftlink.enbridge.com.
Shippers are responsible for retrieving their invoices online, as only ad-hoc    Full payment is always due on time. If you have any payment- related
invoices are emailed directly to the invoicing contact identified when Shipper   questions, then please get in touch with the contact listed on the relevant
status is set up.                                                                invoice. Enbridge recognizes the industry standard “cheque exchange” on
                                                                                 the 25th of each month.
At month-end, Shipper deliveries are balanced for the net invoicing or
payment for changes in total, represented in cubic meters, on the Enbridge       In the event that accepted batch volume is grater than actual injected
mainline system. Additional details can be found in the Practice Applicable      volume, Shippers will be subject to the Non-Performance Penalty as
to Automatic Balancing online at enbridge.com/tariffs.                           outlined in the NEB Tariff. The Non-Performance Penalty amount will be
                                                                                 included on the Shipper’s invoice.

                                                                                                                       Mainline Service Levels – Q1 2019   | 9
Communication and Important Contacts

Enbridge’s SWIFTLINK online portal is the primary means of communicating important information and notices
with Shippers. SWIFTLINK handles nominations, schedules, batch details, invoicing details, as well as extensive                  In case of a pipeline
reporting and more.                                                                                                            emergency, find a safe
                                                                                                                              place to call 911 and then
Enbridge also holds quarterly shipper meetings where system status, operations initiatives to maximize network
                                                                                                                               call Enbridge’s toll-free
efficiency, and general updates are reviewed.
                                                                                                                                emergency number:
                                                                                                                                 1-877-420-8800

                                                      Phone                                                Email

 Pipeline Emergency Number                            1-877-420-8800                                       N/A

 Customer Relations                                   N/A                                                  cs.customer.relations@enbridge.com

 Customer Service                                                                                          (Commodity/geographic specific email addresses
                                                      403-508-3107
 (Nominations Planning, Scheduling, Supply)                                                                are listed in SWIFTLINK (References > Contacts)

 Customs                                              N/A                                                  customs@enbridge.com

 Enbridge Business Development                        403-231-3900                                         N/A

 Force Majeure Notices                                N/A                                                  enb.mainline.force.majeure@enbridge.com

 Supply Exceptions Claims                             N/A                                                  enb.mainline.supply.exception@enbridge.com

 Shipper Status Request                               1-800-246-5411                                       shipper.status.request@enbridge.com

 SWIFTLINK Help                                       1-800-246-5411                                       swiftlink.support@enbridge.com

 Tariffs                                              1-800-246-5411                                       enbridge-tariffs@enbridge.com

                                                                                                                       Mainline Service Levels – Q1 2019     | 10
Pipeline System Configuration, Q1 2018

Line 1                          Line 4                          Line 78A                    Line 14/64
37,600 m3/d (237 kbpd)          126,500 m3/d (796 kbpd)         90,600 m3/d (570 kbpd)      54,600 m3/d (343 kbpd)
18”/20” – 1,767 km (1,098 mi)   36”/48” – 1,770 km (1,100 mi)   36” – 425 km (264 mi)       24” – 784 km (487 mi)       Line 9                       Line 59
- NGL                           - Heavy                         - Light                     - Light                     47,700 m3/d (300 kbpd)       93,000 m3/d (585 kbpd)
- Refined Products              - Medium (Ex-Clearbrook)        - Medium                    - Medium                    30” – 832 km (517 mi)        36” – 954 km (593 mi)
- Light                         - Light (Ex-Clearbrook)         - Heavy                                                 - Light                      - Light
                                                                                                                        - Medium                     - Medium
                                                                                                                        - Heavy                      - Heavy
Line 2A                         Line 5                          Line 78B                    Line 61
70,300 m3/d (442 kbpd)          85,900 m3/d (540 kbpd)          79,500 m3/d (500 kbpd)      158,300 m3/d (996 kbpd)
24” – 966 km (600 mi)           30” – 1,038 km (645 mi)         30”/36” – 175 km (109 mi)   42” – 744 km (462 mi)       Line 17                      Line 79
- Condensates                   - NGL                           - Light                     - Light
                                                                                                                        16,000 m3/d (100 kbpd)       12,700 m3/d (80 kbpd)
- Light                         - Light                         - Medium                    - Medium
                                                                                                                        16” – 142 km (88 mi)         20”/16” – 98 km (61 mi)
- Heavy                                                         - Heavy                     - Heavy
                                                                                                                        - Light                      - Light
                                                                                                                        - Medium                     - Medium
Line 2B                         Line 6                                                                                  - Heavy                      - Heavy
                                                                Line 10                     Line 65
70,300 m3/d (442 kbpd)          106,000 m3/d (667 kbpd)         11,800 m3/d (74 kbpd)       29,500 m3/d (186 kbpd)
24”/26” – 808 km (502 mi)       34” – 748 km (465 mi)
(502 mi)                        - Light
                                                                12”/20” – 143 km (89 mi)    20” – 504 km (313 mi)       Line 55                      Line 63
                                                                - Light                     - Light
- Light                         - Medium                                                                                30,700 m3/d (193 kbpd)       47,700 m3/d (300 kbpd)
                                                                - Medium                    - Medium
                                - Heavy                                                                                 22”/24” – 938 km (583 mi)    24” – 270 km (168 mi)
                                                                - Heavy
                                                                                                                        - Light                      - Light
                                                                                                                        - Medium                     - Medium
                                Line 7                          Line 11                     Line 67                     - Heavy                      - Heavy
Line 3
                                28,600 m3/d (180 kbpd)          18,600 m3/d (117 kbpd)      127,200 m3/d (800 kbpd)
62,000 m3/d (390 kbpd)
                                20” – 193 km (120 mi)           16”/20” – 76 km (47 mi)     36” – 1,790 km (1,112 mi)
34” – 1,767 km (1,098 mi)
                                - Light                         - Light                     - Heavy
- Light
                                - Medium                        - Medium
- Medium
                                - Heavy                         - Heavy
- Heavy

                                                                                                                                    Mainline Service Levels – Q1 2019      | 11
Enbridge NW

                                                                                                                                                   Zama
                                                                                                             Rainbow Lake

                                                                                                                                              Rainbo
                                                                                                     Taylor
                                                                                                                                                                                              Woodland

                                                                                                                                                     w
                                                                                                                                                     Fort McMurray                            Norealis
                                                                                                                                             Woodland Ext
                                                                                                                                                                                              Wood Buffalo
                                                                         Prince George                                                                       Norlite
                                                                                                                                                                                               Cheecham
                                                                          Prince George                                                                                                        Waupisoo
                                                                          Husky – 12                                                                                                           Athabasca
                                                                                                                                                                                               Wood Buffalo Ext
                                                                                                                                                                                               Athabasca Twin                                Edmonton
                                                                                                               Trans Mountain                                                                                                                Imperial Oil – 189
                                                                                                                                                                                                                                             Suncor – 142
                                                                                                                                             Edmonton                                Lloydminster                                            Shell – 92
                                                                                                                   TMX                                                                                                                       North West Refining – 80
                                                                                                                                                                                                            Lloydminster
                               Vancouver                                    TMX Kamloops                                                        Hardisty                                                    Husky – 82
                               Parkland Fuel Corp (Burnaby) – 55          Vancouver        n                        Sundre
                                                                                         ai
                                                                                                   unt                                                                                                                          Southern
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Come By Chance

                                                                                                                                                        ss
                                                                                 Anacortes                                                                                                                                                                                                                                                                                                                                                                                                                                                              Come by Chance

                                                                                                                                                    River
                                                                                                                                                   Expre
                                                                                                                                                                                                                                   Regina                                                                                                                                                                                                                                                                                                               NARL Refining LP – 136
                                 Puget Sound                                                                                                                                                                                       CO-OP – 145

                                                                                                                               Rangeland

                                                                                                                                                 Bow
                                 BP (Ferndale) – 224
                                 Shell (Anacortes) – 142
                                 Andeavor (Anacortes) – 119
                                                                                                                                                                                                                            Regina                                                                                                                   C A N A DA
                                 Phillips 66 (Ferndale) – 105

                                                                                                                                                                                                                    na
                                 TrailStone (Tacoma) – 40
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                                                                                                                                                                                                                                                                                     Gretna

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                                                                                                         Great Falls

                                                                                                                                                                                st
                                                                                                                         Great Falls

                                                                                                                                                                                on
                                                                                                         Calumet – 33

                                                                                                                                                                                                Bridger
                                                                                                                                                                                  e
                                                                                                                                                                                     XL
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Saint John
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Quebec City               Irving – 300
                                                                                                                            Billings                                                                                                                                                                           Clearbrook                                                                                                                                         Montreal/Quebec City
                                                                                                                            ExxonMobil – 60                                                                           Bellehe                                    Sandpip                                                                                                                                                                                          Valero (Quebec City) – 235                                                  Halifax
                                                                                                                                                                                                                          c
                                                                                                                                                                                                                     Four                                                     er                                                                  Superior
                                                                                                                            Phillips 66 – 60                                                                                        Te                                                                                                                                                                                                                            Suncor (Montreal) – 137                                        Saint John
                                                                                                                            CHS (Laurel) – 58                            Billings                                                       so                                                                                                        Husky – 48
                                                                                                                                                                                                                                           ro
                                                                                                                                                                                                                                                                                                                                                 Superior                                                                                                               Montreal
                                                                                                                                                                                                                                                            Mandan
                                                                                                                    PAD D IV
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                                                                                                                                                                                                                              Andeavor (Mandan)– 71                                                                                                                                                               Sarnia                                                                                           Portland

                                                                                                                                                                                                                                                                                                                              ota
                                                                                                                                                                 ress
                                                                                                             Wyoming                                                                                                          Andeavor (Dickinson) – 19                                                                                                                                                           Imperial Oil – 119

                                                                                                                                                                                                            Butte
                                                                                                             Sinclair Oil (Sinclair) – 86

                                                                                                                                                                                                            Bute
                                                                                                                                                                                                                                                                                                        St Paul                                                                                                   Suncor – 85
                                                                                                                                                                           or

                                                                                                             HollyFrontier (Cheyenne) – 49                                                                                                              Da

                                                                                                                                                                                                                                                                               Keystone
                                                                                                                                                                                                                                                                                                                                                                                                                  Nova – 80
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                                                     ADAD
                                                        DDVV
                                                                                                             Sinclair Oil (Evansville) – 24
          San Francisco                                                                                                                                                                                                                                        ta                                                                                                                                                 Shell – 71
                                                                                                             Wyoming Ref (Newcastle) – 18                                                                                                                                                         St Paul                                                                                                                                                      Nanticoke
          Chevron (Richmond) – 257                                                                                                                              Casper                                                                                              Ac
                                                                                                                                                                                Pl
                                                                                                                                                                                                                                                                                                  Flint Hills (Rosemount) – 339
                                                                                                                                                                                                                                                                      ce                                                                                                                                                                                       Imperial Oil – 114                              Boston
                                                                                                                                                                                 at
          Andeavor (Martinez) – 162
                                                                                                                                                                                                                                                                                                  Andeavor – 97
                                                                                                                                                                                  te
          Shell (Martinez) – 150                                                                                                             Frontier                                           Guernsey/                                                                ss                                                                                                         Chicago
                                                                                                                                                                                                                                                                                                                                                                                                                           Nanticoke

                                                                                                                                                                                                                                                                                                                                                                                                                                                    Kiantone
          Valero (Benicia) – 142                                       Salt Lake City                                                                                                                                                                                                                                                                                               BP (Whiting) – 409
                                                                                                                                                                                                Ft Laramie                                                                                                                                                                                                                                                                                                           Linden
          Phillips 66 (Rodeo & Santa Maria) – 120                      Andeavor – 60                                                                            Sinclair                                                                                                                                                                                                            ExxonMobil (Joliet) – 247
                                                                                                                                                                                                                                                                                                                                                                                                                            Sarnia                             Warren
                                                                       Chevron – 53                           Salt                                                                                                                                                                                                                                                                  CITGO (Lemont) – 176                                                       United – 67
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Phillips 66 – 259
                                                                                                             Lake                                                                                                                                                                                                                                                                                                        Detroit

                                                                                                                                                                                                                                                                                                               Koch
                                                                       HollyFrontier (Woods Cross) – 39
                San Francisco                                          Big West Oil – 30                                                   Chevro                                                                                    Kansas
                                                                                                                                                                                                                                                                                                                                                                                                           Toled
                                                                                                              City                                  n               Cheyenne                                                         HollyFrontier (El Dorado) – 134                                                                             Flanagan                                                       o                                     Warren                                   Delaware River
                                                                                                                                                                                                                                                                                                                                                                                      Chicago
                                                                                                                                                                                                                                     CVR Refining (Coffeyville) – 119                                                                                                                                                 Toledo                                                                   Philadelphia Energy (Philadelphia) – 337
                                                    Chevro

                                                                                                                                                                                                                                                                                                                                                                                                                                       Detroit
                                                                                                                                                                                  cor

                                                                                                                                                                                                                                     CHS (McPherson) – 95
                                                                                                                                                                                                                                                                                                  PA DD II                                                                                                                             Marathon – 139                                          Monroe Energy (Trainer) – 198
                                           Sh

                                                                                                                                                                                                  Po                                                                                                                                                                                                                                                                                           PBF Energy (Delaware City) – 181
                                                                                                                                                                                Sun

                                                                                                                                                                                                      ny                                                                                                                                                                                      Toledo
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Philadelphia
                                             ell

                                                                                                                                                                                                          Exp                                                                                                                                                                                 PBF Energy – 179                                                                                 PBF Energy (Paulsboro) – 158
                                                                                                                                                                                                              res                                           Platte
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                                                               Bakersfield                                                    Denver                                                  Denver                      s                                                                                                    Wood River                                                             BP – 152                 Lima        Canton

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                                                               Kern Oil – 26                                                  Suncor (Commerce City) – 98                                Wh                                                                                                                                                                                                                                                      Canton

                                                                                                                                                                                                                                                                                                                                                                                     an
                                                                                                                                                                                                                                                                                                                       WRB Ref – 314
                                                               San Joaquin Ref – 24                                                                                               Gra        i t eC          Jay                                                                                                                                                                                                                                 Marathon – 93

                                                                                                                                                                                                                                                                                                                                                                      SAX
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                                                                                                                                                                                                                                                                                                                                                                                                                        Lima                     Ergon (Newell) – 22
                      Santa Maria                        Bakersfield                                                                                                                dle esa/                                                                                                                                                         Wood River                            MA                           Husky – 162
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                                                                                                                                                                           Oklahoma                                                                                                                                                                    Capw                                                                      Catlettsburg
                                                                                                                                                                                                                                                                                                                  rh              So                        ood                                                                                           Marathon – 277
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                                                                                                                                                                           Phillips 66 (Ponca City) – 203                                                                                                      ea             n                     rk          Patoka    MAP
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                                                                                                                                                                           HollyFrontier (Tulsa) – 157
                                                                                                                                                                           Valero (Ardmore) – 84                                                            El Dorado                      BP                      n   a                     OO
                                  Los Angeles                   Long Beach                                                                                                                                                                                                                                     Fla                                                                                                                                                                  Yorktown
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Major Canadian and U.S.
                                                                                                                                                                           CVR Refining (Wynnewood) – 71
                                                                                                                                                                                                                                                    Osage                                    Coffeyville                                                                                                   Southern Illinois/Indiana
                       Los Angeles                                                                                                                                                                                                                                                                                                                                                                         Marathon (Robinson) – 245
                       Andeavor (Carson & Wilmington) – 364                                                                                                                                             Borger/Sunray                         Ponca City                                                                                                                                                   CountryMark (Mt Vernon) – 29

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Crude Oil Pipelines and Refineries
                       Chevron (El Segundo) – 269                                                                                                                                                       Valero (Sunray ) – 185

                                                                                                                                                                                                                                                                                                                                                                                                y
                                                                                                                                                                                                                                                                                                                                                                                            ll e
                                                                                                                                                                                                        WRB Ref (Borger) – 143
                       PBF Energy (Torrance) – 150                                                                                                                                                                                                      Cushing                            Tulsa

                                                                                                                                                                                                                                                                                                                                                                                          Va
                                                                                                                                                                                                                                                                                                                                                                                                                                         PA DD I
                       Phillips 66 (Carson & Wilmington) – 139
                                                                                                                                                                                                McKee                                                                                                                      Diamon

                                                                                                                                                                                                                                                                                                                                                                                      id
                       Delek (Paramount) – 86                                                                                                                                                                                                                                                                                                d

                                                                                                                                                                                                                                                                                                                                                                                     M
                       Valero (Wilmington) – 83                                                                                                                                                  Borger
                                                                                                                                                                                                                                         rio       n           sin
                                                                                                                                                                                                                                   Centu                     Ba                           Wynnewood                                                                 Memphis               Memphis                                                                                                                          Enbridge Pipelines
                                                                                                             New Mexico/West Texas                                                                                                                                                                                                                                                        Valero – 185
                                                                                                                                                                                  PAD D III

                                                                                                                                                                                                                                                                                                                                                        P
                                                                                                             Andeavor (El Paso) – 127                                                                                                                                                      Ardmore
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Enbridge Pipelines (Proposed/Under Construction)

                                                                                                                                                                                                                                                                                                                                                      CO
                                                                                                             HollyFrontier (Artesia) – 109                                                                                                                   Seaway                                                           El Dorado

                                                                                                                                                                                                                                                                                                                                                     ET
                                                                                                             Delek (Big Spring) – 70                                    Artesia                                                                                                                                               Delek – 81
                                                                                                                                                                                                                                                   Seaway
                                                                                                             Andeavor (Gallup) – 25
                                                                                                                                                                        Big Spring                                                       Perm
                                                                                                                                                                                                                                              i an   Twin                                                                                    El Dorado
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Enbridge Pipelines (Diluent)
                                                                                                                                                                                Colorado City                                            WT        Expres                                         Longview
                                                                                                                                      El Paso                                                                                               G             s II                                                                                                              Alabama
                                                                                                                                                                                                                                                                                                                                                          Capline           Shell (Saraland) – 91                                Mississippi River                                                                         Enbridge Pipelines (Joint Ownership)
                                                                                                                                                                            Orla                                         Midland                                     Pe
                                                                                                                                                                                                                                                                                                                                                                            Hunt Ref (Tuscaloosa) – 38                           Marathon (Garyville) – 556
                                                                                                                                                                                                                                                                                           S un

                                                                                                                                                                                                                                    M                                                                                         Ex
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Enbridge Pipelines (Joint Ownership
                                                                                                                                                                                                                                                                                                  Millennium

                                                                                                                                                                                                                                        idl                         rm                                                                                                                                                           ExxonMobil (Baton Rouge) – 497
                                                                                                                                                                                Crane                                                       an                                                                                   xo
                                                                                                                                                                                                                                                              Br      ian                                                           n                                                                                            Phillips 66 (Belle Chasse) – 247
                                                                                                                                                                                                                                               d                idg                                                                          M
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                                                                                                                                                                                                                                                                                                                                                                    Louisiana
                                                                                                                                                                                                                                                                                                                                                                    Calumet (Shreveport) – 57
                                                                                                                                                                                                                                                                                                                                                                                                                                 Shell (Convent) – 242
                                                                                                                                                                                                                                                                                                                                                                                                                                 Shell (Norco) – 238                                                                       Proposed/Under Construction
                                                                                                                                                                                        Tyler                                                              aly         x        es
                                                                                                                                                                                                                                     Lon                                           s                              Lake                                                                                                           Valero (Norco) – 209
                                                                                                                                                                                        Delek – 71                                           gho                                                                  Charles                                                                                                                                                                                                  Other Pipelines
                                                                                                                                                                                                                             Epic

                                                                                                                                                                                                                                                       rn                                                                                                                                                                        Chalmette Ref (Chalmette) – 187
                                                                                                                                                                                                                                                                           Sealy                                            Ho-Ho                                                                                                Valero (Meraux) – 122
                                                                                                                                                                                                                                                                                                                                                           New Orleans                                                           Placid Ref (Port Allen) – 82
                                                                                                                                                                                                                         Ca

                                                                                                                                                                                                                                                  MC
                                                                                                                                                                                                                                                     C    Port Arthur                                                                                                                                                            Delek (Krotz Springs) – 79
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Other Pipelines (Proposed/Under Construction)
                                                                                                                                                                                                                           c tu

                                                                                                                                                                                                                                    Three Cuero K      Houston                                                                                        St James   Mississippi                                                     Shell (St Rose) – 44
                                                                                                                                                                                                                               s

                                                                                                                                                                                                                                                               Bayou Bridge
                                                                                                                                                                                                                                    Rivers                                                                                                                                     Chevron (Pascagoula) – 340
                                                                                                                                                                                                                                              Freeport                                                                                                                         Ergon Ref (Vicksburg) – 24                                                                                                                  Capacity of Refineries are in
                                                                                                                                            MEXICO                                                                              Gardendale
                                                                                                                                                                                                                          Corpus Christi
                                                                                                                                                                                                                                                                                           Houston/Texas City                                                                                                                                                                                                              Thousands of Barrels per Day
                                                                                                                                                                                                                                                                                           Marathon (Texas City) – 571
                                                                                                                                                                                                                                                                                           ExxonMobil (Baytown) – 555
                                                                                                                                                                                                                      Corpus Christi
January 2018                                                                                                                                                                                                          Flint Hills – 298
                                                                                                                                                                                                                                                                                           Shell (Deer Park) – 323
                                                                                                                                                                                                                                                                                           LyondellBasell (Houston) – 287                                   Port Arthur/Beaumont                    Lake Charles/Westlake                                                                                                  Enbridge Rail Terminal                          Enbridge Rail Terminal
Source: Oil & Gas Journal (OGJ)
                                                                                                                                                                                                                      Valero – 285
                                                                                                                                                                                                                      CITGO – 155
                                                                                                                                                                                                                                                                                           Phillips 66 (Sweeny) – 256
                                                                                                                                                                                                                                                                                           Valero (Texas City) – 219
                                                                                                                                                                                                                                                                                                                                                            Motiva – 603
                                                                                                                                                                                                                                                                                                                                                            Valero – 394
                                                                                                                                                                                                                                                                                                                                                                                                    CITGO – 418
                                                                                                                                                                                                                                                                                                                                                                                                    Phillips 66 – 249                                                                                                                                                      (Joint Ownership)
                                                                                                                                                                                                                      Valero (Three Rivers) – 86
Worldwide Refining Survey, December 2017                                                                                                                                                                              Calumet (San Antonio) – 20
                                                                                                                                                                                                                                                                                           Valero (Houston) – 181                                           ExxonMobil – 341                        Canal (Church Point) – 109
                                                                                                                                                                                                                                                                                           Pasadena Ref (Pasadena) – 110                                    Total – 233                             Calcasieu Ref – 86
Appendix 1 - Important References

Content                                 Link

Non Performance Penalty Guidlines       SWIFTLINK: Reports > General > Non Performance Penalty

                                        SWIFTLINK:
Verification Documentation              Upstream – Reports > General > Upstream Verification
                                        Destination – Reports > General > Destination Verification

Tables 1A and 1B
                                        enbridge.com/projects-and-infrastructure/for-shippers/mainline-service levels
Commodity Receipt Details

Table 2
                                        enbridge.com/projects-and-infrastructure/for-shippers/mainline-service-levels
Commodity Routing Deatils

Table 5
                                        enbridge.com/projects-and-infrastructure/for-shippers/crude-oil-characteristics
Tank Utilization

Table 6
                                        enbridge.com/projects-and-infrastructure/for-shippers/crude-oil-characteristics
Commodity Testing

Crude Oil Characteristics               enbridge.com/projects-and-infrastructure/for-shippers/crude-oil-characteristics

Crude Oil Commodity Map                 enbridge.com/projects-and-infrastructure/for-shippers/crude-oil-characteristics

Quality Pooling Specification Package   enbridge.com/projects-and-infrastructure/for-shippers/crude-oil-characteristics

                                                                                                        Mainline Service Levels – Q1 2019   | 13
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