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The Official
Magazine of
Somerset
Chamber of
Commerce
April / May 2021
Somerset
Business Awards
20 | 2021 WINNERS
ANNOUNCED!
6 | FEATURE
Our members keep the wheels turning
19 | KICKSTART SCHEME
Find out how the Chamber can help your business
35 | THE LAST WORD
With outgoing BCC Director General Adam Marshall
2 OUR TOWN CHAMBERS
Affiliate Town Chambers & Business Associations
Axbridge Chamber of Commerce Shepton Mallet & District Chamber
T: 01934 733078 | E: mike.sartain@hale-events.ltd.uk T: 01749 681413 | E: sheptonchamber@gmail.com
www.axbridgechamber.co.uk www.shepton.biz
Bridgwater Chamber of Commerce Somer Valley Chamber of Commerce
T: 01278 228004 | E: info@bridgwaterchamber.org.uk T: 07530 042627 | E: plenty.jon@gmail.com
www.bridgwaterchamber.org.uk www.somervalleychamber.com
Bruton Chamber of Commerce Street Chamber of Commerce
T: 01749 813291 | E: brutonchamber@gmail.com T: 07552 170725 | E: secretary@streetchamber.co.uk
www.brutonchamber.org
Taunton Chamber of Commerce
Burnham-on-Sea Chamber of Trade & Commerce T: 01823 230898 | E: office@taunton-chamber.co.uk
T: 01278 238959 | E: deryk@kds-interiors.co.uk www.taunton-chamber.co.uk
www.burnhamonseachamber.org
Watchet Chamber of Trade
Business Exmoor T: 07836 239 932 | www.wacet.co.uk
T: 01643 851895 | E: admin@businessexmoor.co.uk
www.businessexmoor.co.uk Wellington Business Association
T: 07761 485657 | E: info@wellingtonbusinessassociation.co.uk
Cheddar Chamber of Commerce & Industry www.wellingtonchamber.co.uk
T: 01934 741792 | E: beccycheddarchamber@gmail.com
Wells Chamber of Commerce
Frome Chamber of Commerce T: 01749 685236 | E: info@wellschamberofcommerce.co.uk
T: 01749 342255 | E: president@fromechamber.com www.wellschamberofcommerce.co.uk
www.fromechamber.com
Weston-super-Mare Chamber
Glastonbury Chamber of Commerce T: 07850 363249 | E: President@westonchamber.org.uk
T: 01458 835678 | E: office@glastonburychamber.co.uk www.westonchamber.org.uk
www.glastonburychamber.co.uk
Wincanton Chamber of Commerce
Ilminster Chamber of Commerce T: 01963 34327 | E: chair@wincantonchamber.co.uk
T: 01460 52506 | E: enquiries@ilminsterhomehardware.co.uk www.wincantonchamber.co.uk
www.ilminsterchamber.org.uk
Wiveliscombe & 10 Parish Business Group
Levels’ Best Community Interest Company T: 01984 684777 | E: secinfo@10pbg.co.uk | www.10pbg.co.uk
T: 01935 851280 | E: enquiries@levelsbest.co.uk
www.levelsbest.co.uk Yeovil Chamber of Commerce
T: 01935 804999 | E: secretary@yeovilchamber.org
www.yeovilchamber.org
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3
CONTENTS
First word 4
Feature – infrastructure 6-9
Spotlight on post–Brexit trade 10-11
Sector focus – retail 12-14
Upcoming events 15
Business partner news 16-17
Chamber news 18-19
Somerset Business Awards 20-21
Hinkley update 22-23
Membership 24-25 6 | FEATURE: INFRASTRUCTURE
New members 26
Member news 27-32
Member advice 33
Business news 34
Last word with Adam Marshall 35
Front page image – a new perspective on
12 | SECTOR FOCUS: 16 | BUSINESS
Burrow Mump from new Chamber member SW
RETAIL PARTNER NEWS
Aerial Surveys. There’s more about the company
in our infrastructure feature on pages 6-9.
Disclaimer
The views expressed in this magazine are
not necessarily those of the Chamber. This
publication (or any part thereof) may not be
reproduced, transmitted or stored in print or
20 | SOMERSET BUSINESS
electronic format (including, but not limited
AWARDS FINAL 27 | MEMBER NEWS
to, any online service, any database or any
part of the internet), or in any other format
in any media whatsoever, without the
prior written permission of the publisher.
Although every effort is made to ensure
the accuracy of information contained in
the magazine, Somerset Chamber do not
accept any responsibility for any omissions We are social
or inaccuracies it contains.
Somerset Chamber of Commerce @chambersomerset
Equity House
Blackbrook Park Avenue
Blackbrook Business Park Find us on Facebook
Taunton, Somerset TA1 2PX
Editorial and advertising: @somersetchamber
E: marketing@somerset-chamber.co.uk
T: 01823 444924
Printers: Carly Press, Somerset Find us on LinkedIn
Design by: Thoroughbred Design & Print, Somerset
4
FIRST
WORD
As businesses gear up in readiness for reduced restrictions and move
towards operating with fewer trading limitations, one of the first to be able
to measure results of close to twelve months of lockdowns is our retail
sector.
During lockdown, some of those in this sector have adapted and changed
Get in touch
business models while others have diversified. Equally, there are a number of
retailers who could not immediately change or restructure, particularly those Marketing and PR
in high street locations.
As lockdown eases, I want to see foot traffic and the pent-up consumer Annelise Cowie
spend released on to our high streets up and down the county. This is PR & Communications Executive
something we can all actively contribute to and the result will be hugely
T: 01823 444924 | M: 07702 537630
beneficial for your local retailers.
E: annelise.cowie@somerset-chamber.co.uk
Your Chamber has campaigned hard for improved and better infrastructure
whether this be physical in terms of road, rail and air or digital connectivity
and its benefits to improving productivity. Within this issue, on pages 6-9 we Membership
review infrastructure activity and operations.
Celebrations come in all shapes and sizes and the Somerset Business Awards Jenn Chidley-Sanders
is the largest celebration of its kind in the South West, so I want to once Member Engagement and Policy Manager
again say well done to our winners and a massive thank you to our sponsors M: 07872 063039
and judges. E: jenn.c.sanders@somerset-chamber.co.uk
This was the first time we delivered an entirely virtual awards ceremony due
to lockdown restrictions and a full list of the winners and runners-up from Alistair Tudor
the 2021 awards can be found on pages 20-21. Operations Manager
T: 01823 444924 | M: 07912 054195
It’s also somewhat of an end of an era as we say farewell to Dr Adam
E: alistair.tudor@somerset-chamber.co.uk
Marshall who has been with the British Chambers of Commerce (BCC) for
over a decade – five years of that at the helm. He shares his reflections with
us in the Last Word on page 35. You can find out more about the BCC’s new
Director General, Shevaun Haviland, in Chamber news on pages 18-19. Events
Stephen Henagulph Laura Percival
Events Co-ordinator
T: 01823 444924
CHIEF EXECUTIVE
E: laura.percival@somerset-chamber.co.uk
Hinkley Supply Chain
OUR BUSINESS PARTNERS Natalie Beacham
Project Lead - Hinkley Supply Chain
T: 01823 443425 | M: 07519 116916
Contact us to find out what benefits E: natalie.beacham@hinkleysupplychain.co.uk
Somerset Chamber Business Partners receive. Alan Windsor
Information Manager
T: 01823 444924 E: membership@somerset-chamber.co.uk T: 01823 443425
E: alan.windsor@hinkleysupplychain.co.uk
General Enquiries
Alistair Tudor
Operations Manager
T: 01823 444924 | M: 07912 054195
E: alistair.tudor@somerset-chamber.co.uk
6
FEATURE Infrastructure
From roads to rail and from broadband to buildings, a host of Chamber members play a vital
part in keeping the wheels turning for businesses and the wider economy. Here we take a
look at just a handful of those whose industries support our local and national infrastructure.
Ailani Associates the areas of time, cost and quality
• Improved employee satisfaction
as a consequence of team skills
One of the many experiences the
development and successful
Ailani Associates team offers, is
project activity
our work with civil contractors on
their activities linked to Lean team Lean transformation is the process
development and project coaching. by which organisations take on
Lean accreditation, together
Lean principles and progressively,
Generally related to the clients’ with measurable business
through a planned programme,
HELMA (Highways England Lean improvements
ensure they are adopted to provide
Maturity Assessment) initiatives,
a more competitive capability. While this work was focused on larger
Highways England encourages its
contractors with UK wide projects,
supply chain partners to adopt Lean Our work in support of the above
Lean and Six Sigma methods can
principles, assess where they stand included:
be successfully applied irrespective
in regard to Lean transformation
• The delivery of Lean and Six of the size or complexity of the
and foster a culture of continuous
Sigma training, ranging from organisation concerned, and their
improvement - to mutual advantage.
multi-day workshops to brief particular industry sectors.
Successful implementation of Lean team interventions
As we emerge from Covid and
thinking has shown:
• Project support and coaching to lockdown, methods such as Lean
• Significant results, with enable team members to attain become an essential element of
improvements in excess of 25% in British Quality Foundation (BQF) business recovery and relaunch.
Air-Seal Products Air-Seal Products are not just about
stopping punctures but prolonging
the life of the tyre by maintaining air evenly over the inside surface. As
Air-Seal Products, the premier tyre pressure. a puncture occurs, the air pressure
sealant specialist, supplies major in the tyre forces millions of fibre
The sealant works as the tyre
companies worldwide. These include particles and fillers, suspended in
rotates, the product spreads
the armed forces, road haulage firms, the sealant, to interlock to form a
demolition, mining and quarrying, plug which prevents any further air
as well as building contractors, loss. This action is completed within
agricultural contractors and farmers. two to three revolutions of the
Covering such a diverse range wheel. This is a mechanical process,
of sectors has helped reduce the not a chemical reaction. It happens
impact of Covid-19 on our business. so fast that the driver may not know
a puncture has happened. When
The impact of the global pandemic
the tyre is inspected, if a nail or the
on the production of tyres is still
cause of the puncture is still there it
unknown, however, we are hearing
can be removed.
from customers that they are finding
it increasingly difficult to source The sealant will not set or dry out
particular sizes of tyres. With this which will ensure product efficiency
in mind, it is more important than for the life of the tyre and beyond,
ever to protect your investment. as it is reusable.
FEATURE
7
Chard Truck providing fresh and potable
water to numerous sites within
Services the South West of England, Alongside construction, Water2U
such as Hinkley Point C and the has a diverse range of customers.
National Grid Hinkley Connection From utility companies and water
Chard Truck Services, through its
Project. Operational 24/7 in case authorities, to event organisers, to
bulk water specialist subsidiary
of emergency, the water is used agricultural businesses, and sports
Water2U, has provided crucial
for fabrication, welfare services, venues. Over the years, Water2U
support to infrastructure and
concrete batching, and drinking. has provided many millions of litres
construction projects throughout
of potable water for events such as
2020 and into 2021. All tanker drivers have National
the Knebworth Festival, the Great
Water Hygiene training via EUSR
Water2U operates a fleet Dorset Steam Fair, Devon Truck
(the Energy and Utility Skills
of dedicated water tankers, Show and Camp Bestival.
Register) and, across the fleet,
vehicles can each carry either Chard Truck Services also has
15,000, 20,000 or 27,000 litres. a team of skilled commercial
Through compliance with EUSR and vehicle technicians, based in
the Water Regulations Advisory a comprehensively equipped
Scheme (WRAS), Water2U workshop. Working to ensure the
guarantees optimum water quality. reliability and roadworthiness
Drawing on their vast experience of both their own and other
within the industry, Water2U can operators’ fleets. Additional services
supply, install, and maintain water include fleet operator compliance,
services across a variety of uses and tachograph analysis, training,
bespoke requirements. and haulage.
GWR entrance, additional bike spaces
and an improved bus and taxi
interchange. The changes will make
As well as investing in the
Working in partnership with it easier to access the town centre
infrastructure of the station,
Somerset West and Taunton and the Firepool development
investment has been made in
Council, Somerset County Council giving customers a better arrival
rolling stock, and Taunton is now
and the Heart of South West Local and departure experience.
served by new InterCity Express
Enterprise Partnership, GWR has
Work on all elements of the multi- trains, which can switch between
almost completed the new multi-
million improvement will complete this electric and diesel mode. The new
storey car park at Taunton station.
year with the car park and new station trains are more reliable and GWR
The car park is one part of the
entrance expected to be ready in are planning to add more West of
improvement scheme that also
time for the summer when lockdown England services to their summer
includes a new ticket office and
restrictions should be fully eased. timetable to support an expected
rise in staycations and day visitors
as Covid-19 restrictions are lifted.
Head of Public Affairs, Jane Jones,
said: “We recognise the role that rail
plays in economic recovery. We have
a history of working in partnership
with local and national government
and with local businesses to deliver
improvements. This is going to be
even more important as we rebuild
confidence in public transport. We
are delighted to be part of a team
investing in Taunton and supporting
Somerset to grow.”
SOMERSET VOICE | THE MAGAZINE OF SOMERSET CHAMBER OF COMMERCE | APRIL/MAY 2021
8 FEATURE
HalpinRobbins application your local authority
will request that you engage an
ecological consultancy for advice your project. Occasionally structural
At HalpinRobbins our ecologists regarding any ecological impact changes to buildings can trigger
are preparing for another busy your project may have. It’s essential specific species survey, such as bats;
ecological survey season. Now is the this is done from the onset of your your local planning authority will
project as, although Preliminary advise on this but it’s worth noting
perfect time to contact our team
Ecological Appraisals (PEA) can that roosting bat surveys can only
of experienced and knowledgeable
be undertaken at any time of year, be undertaken between May and
ecologists to help with your project.
many species-specific surveys September.
Often as part of a planning are seasonally constrained and, if
Getting an ecological consultant on-
missed, could cause
board in the early stages of planning
costly delays to a
your works is vital in smooth project
project.
delivery. HalpinRobbins can manage
Surveys, therefore, all your ecology and environmental
need to be matters so you can get on with
undertaken at the successfully delivering your project.
right time of year Our survey calendar shows the
to determine what optimal, alternative and suboptimal
species are present times of year for completing
on your site and the protected species and habitat
correct mitigation surveys and is based upon the
might be required to species ecology and best practice
successfully progress protocols that our ecologists follow.
Jays Transport these new features will also extend a
new measure of protection and lower
emissions, to the South-West roads.
Jays Transport has seen a strong start
The vehicles tick all the boxes for home and new protocols, the entire
to 2021 with the investment in, two
their FORS Silver accreditation and team has coped extremely well.
new Renault rigid curtainsiders, which
direct vison standards. Considering the challenges, the
will help support TPN (The Pallet
business has continued to provide
Network) deliveries & collections all Jays has had a “surprisingly strong
the premium levels of service, that
over Somerset and beyond. year” with pallet figures being
we are well known for.
particularly high. Despite all the
The vehicles have been kitted out
challenges and unpredictable Jays has been covering far more
with state-of-the-art safety devices,
times 2020 brought with - COVID, home deliveries now than previously,
to meet London’s demanding safety
Brexit prep, furlough, working from as a result of the lockdowns, and we
standards for the ULEZ / CAZ but
have seen an increase in new local
business looking for our support
during these difficult periods of
uncertainty.
Jays hopes to build on the success
of 2020 into 2021 with plans to
further develop their involvement
with HPC, pallet network operation
and ongoing Brexit support for
their clients.
For more information contact
Commercial Sales Manager,
Ben Walker, at:
ben.walker@jaystransport.co.uk.
FEATURE
9
South West Our technical expertise means that
we able to combine digital drone
Aerial Surveys data with CAD, BIM and GIS.
improve traditional methods of data
capture and seeing UAVs, or drones,
South West Aerial Surveys is a
We operate a team of professional as an integral part of that solution.
leading drone, mapping, survey and
pilots, CAA approved, DBS checked, Where, once the drone technology
geographic data company, providing
and are Gold Drone Safe Registered had perhaps been seen as a luxury
customers with unique and cost-
members. Each job is supported by for many companies, more and
effective aerial data solutions. We
two-person crew, standby drone, a more businesses are now embracing
offer a variety of services to the
detailed operational plan and full it as a necessity.
construction, energy, logistics and
risk assessment. All imagery data is
land management sectors. As data, costs, productivity
backed-up remotely on-site.
and operational safety become
Our data capture includes
We really like to challenge the even more important in running
high-quality aerial imagery
traditional mindset of how a successful business, there
and videography, through to
businesses should make use of data is no better time for different
sophisticated photogrammetry, 3D
and information to manage their infrastructure-based industries
models, orthomosaics, visualizations
operations and improve workflows. to embrace the benefits of UAV
and complex area/volume
We have seen an influx of technology. To find out more visit
calculations of stocks and assets.
companies looking at alternatives to ww.southwestdrones.co.uk.
Talick world that is running out of landfill,
increasing in carbon emissions and
This is where Talick comes in!
Talick has secured a supply of
facing extreme weather events.
Hydrotreated Vegetable Oil -
Talick is a group of innovative
We know that the climate clock an advanced renewable diesel
companies with bold and ethical
is ticking and that businesses are alternative - which can be used as a
values based near Glastonbury.
increasingly taking responsibility drop-in replacement for diesel. We
We have built a reputation for for their environmental impact and can now offer this renewable fuel to
delivering fossil-free solutions for a weaning themselves off fossil fuels. similar, like minded, local businesses
and the farming community.
We are proud to be able to offer
one of the cleanest fuels on the
market. Its purity means that we
can significantly reduce harmful
emissions in diesel vehicles and
machinery.
In addition, Talick fuel improves
efficiency without having to modify
engines. It is renewably sourced
from food waste and reduces your
carbon footprint (GHG emissions)
by approximately 93%.
Talick welcomes the opportunity
to provide fossil-free solutions to
Somerset’s business & farming
communities
For more information and to check
out our new website, visit Talick.com.
SOMERSET VOICE | THE MAGAZINE OF SOMERSET CHAMBER OF COMMERCE | APRIL/MAY 2021
10
SPOTLIGHT ON POST-BREXIT TRADE
SMEs encouraged to apply for Brexit support grants
The Chamber network has welcomed with the EU are facing. With their and smoothly as possible for firms
the Government’s announcement of a finances already under a significant still adapting to the new EU trading
new £20 million SME Brexit Support squeeze firms, particularly those which arrangements and the impact of the
Fund to help small and medium sized export, are inevitably encountering pandemic.
businesses adjust to new customs, difficulties in adapting to the
“The BCC will also continue to offer as
rules of origin, and VAT rules when complexities of the new arrangements.
much direct support as we can to SMEs
trading with the EU.
“It is now crucial that the grants especially through Chamber Customs
SMEs who trade only with the EU will provide sufficient funds to make a real - our dedicated customs advisory,
be encouraged to apply for grants of up difference and the Government should training and brokerage service.”
to £2,000 to pay for practical support stand ready to increase their size if
Announcing the new fund, Michael
including training and professional needed. We will continue working
Gove, Chancellor of the Duchy of
advice to ensure they can continue closely with Government to make sure
Lancaster, said: “The Government has
trading effectively with the EU. this scheme is delivered as quickly
listened carefully to the issues raised
The fund will be administered through by the business community through
the pre-existing Customs Grant the Brexit Business Taskforce and
Scheme and will open for applications that’s why we are bringing forward
next month and has been set up to this financial support to help small
support businesses prepare for the businesses adapt to the changes to
new import controls coming into force our trading relationship with the EU.
from April and July, as set out in the
“This new targeted funding will see
Border Operating Model.
small businesses get more of the
Suren Thiru, Head of Economics at practical support they need to adjust
the BCC, said: “This is a welcome first to the new processes and prepare for
step in dealing with some of the major further changes as we implement our
issues that small businesses trading own import controls in April and July.”
Charity offers advice on the EU Settlement
Scheme as the June deadline approaches Impact of Brexit hits
South West businesses
It’s been a busy year for businesses,
with Brexit, COVID-safe workplace
Businesses across the South West have
measures, and changes to the
been feeling the effect of higher trade
immigration system coming all at
barriers, according to a British Chambers of
once. To add to this, from January
Commerce South West survey.
1, 2021 the new points-based
immigration system began, alongside the grace period for the EU Settlement Of the over 500 businesses that responded,
Scheme (EUSS). more than half (53%) of exporters said
they had been impacted by the new UK-EU
Citizens of the EU, EEA and Switzerland who were living the UK before
Trade and Co-operation Agreement (TCA),
December 31, 2020, now need to apply to the EUSS for Settled (or Pre-Settled)
compared with 22% who recognised no
Status to continue to live and work in the UK after June 30, 2021.
change. The balance of international sales and
There is no obligation for employers to remind staff and, of course, it’s orders reported by exporters has also fallen to
illegal to discriminate. However, it is worth considering the consequences for historic lows in the manufacturing sector and
business operations and for staff who don’t apply. Family members, including remains strongly negative across all sectors –
children, need to apply, too. at minus (-) 28% of export orders and minus
(-) 22% of export sales for manufacturing
EU nationals are a vital part of the Somerset workforce, and notably
and minus (-) 33% for both export orders and
represented in some sectors, including food processing, tourism, agriculture,
sales for services businesses.
and warehousing & distribution.
Firms highlighted a number of significant
Local charity Diversity Voice, in partnership with Somerset County Council,
‘adjustment problems’ that created problems
is working with the Home Office to provide fully funded help in any language.
for their operations, including unclear
Advisers are regulated, so can take care of the whole application process.
government guidance and general business
For more help and advice, contact Diversity Voice by emailing
euss@diversityvoice.org.uk or telephoning 0300 075 0105.BUSINESS PARTNER NEWS
11
Additional support for SMEs to boost growth in the UK
While not strictly Brexit related, Eligible businesses will also be able
additional help was offered to small and to get a discount of up to 50% on the
medium businesses in the March Budget costs of approved software, worth
and SMEs are being encouraged to up to £5,000. Vouchers are initially
register their interest now. expected to be available for software
their business to its full potential. that helps businesses:
The Government’s Help to Grow
programme aims to help small and Some 30,000 places will be available • Build customer relationships and
medium sized businesses across over three years. The programme is increase sales
the UK learn new skills, reach new 90% subsidised by Government – • Make the most of selling online
customers and boost profits. participants will be charged £750. • Manage their accounts and
finances digitally
There are two schemes – Help to Grow: UK businesses from any sector that
Management and Help to Grow: Digital. have been operating for more than All businesses will be able to benefit
one year, with between five to 249 from free online advice on the platform.
Help to Grow: Management
employees are eligible to take part.
The voucher is expected to be
From June, small businesses will be
The participant should be a decision- available to UK business that:
able to access a 12 week-programme
maker or member of the senior
delivered by leading business schools • Employ between five and 249
management team within the business
across the UK. The programme will employees and are registered at
eg Chief Executive, Finance Director etc.
combine a practical curriculum, with 1:1 Companies House
support from a business mentor, peer- Charities are not eligible. • Have been trading for more than 12
learning sessions and an alumni network. months
Businesses can register an interest
• Are purchasing the discounted
Designed to be manageable alongside in Help to Grow Management here:
software for the first time
full-time work, the programme will https://smallbusinesscharter.org/help-
support small business leaders to to-grow-management/ Full details on the businesses and
develop their strategic skills with software eligible for the voucher will
Help to Grow: Digital
key modules covering financial be published this summer.
management, innovation and This autumn, small businesses will be
Business which would like to register
digital adoption. By the end of the able to get free impartial advice on how
an interest in Help to Grow: Digital can
programme participants will develop a technology can boost their performance
find more details here: https://register-
tailored business growth plan to lead through a new online platform.
help-to-grow-scheme.service.gov.uk/
confusion, logistical
difficulties, additional VAT BCC says temporary postponement of import
obstacles, a breaking down
of trust with customers
checks must lead to permanent solution
and general worsening of
trade conditions. The Government has delayed the introduction of import checks
on goods from the EU by at least six months.
Delays at the border, a lack of capacity within
logistics firms and unfamiliarity with new paperwork Adam Marshall, Director General of the BCC (as Somerset Voice
were all common complaints. went to print), said: “This is a positive step as it recognises what
everyone in business has known for weeks now: UK-EU trade has
Alfred Van Pelt, of Something Different in Bridgwater,
faced, and continues to face, significant disruption and difficulty.
said: “Since 2021 our sales to the EU have collapsed
dramatically. Hauliers were unprepared, resulting “Ministers are right to delay the implementation of import checks
in significant delays, misinterpretation of the rules that would slow trade even further – but this can only be a
and dispersed accountability. Furthermore, VAT, temporary solution.
duties and increased freight cost made our goods
“What businesses want to see is an end to the damaging political
unprofitable for our customers to buy. Likewise,
rhetoric from both sides, and a focus on improving border flow
our Business to Customer customers in the EU had
for the long term. The UK and the EU must get back around the
to take on extra charges, which they are unfamiliar
table and thrash out the remaining structural problems in the
with. European customers, whether individuals or
Trade and Co-operation Agreement.
businesses, are reluctant to buy from the UK.”
“For some UK firms, the continued problems with EU trade
Traders laid blame for logistical and paperwork
are threatening their very existence. It should not be the case
issues on both sides of the channel. In addition to a
that companies simply have to give up on importing from, or
hold up in shipments, businesses expressed anguish
exporting to, the market next door.”
at the increased cost burden of trading with the EU
since the trade deal came into effect. Checks were due to be introduced in stages from April 1 and
from July 1.
SOMERSET VOICE | THE MAGAZINE OF SOMERSET CHAMBER OF COMMERCE | APRIL/MAY 202112
FOCUS
Retail
Barclays UK
According to a recent report from Barclays Corporate
Banking, changing consumer preferences over the
past decade has pushed businesses to go online, with
the UK now home to the third largest percentage of
online shoppers (80%) in the world. Retailers have also
been ‘going local’, responding to over half (55%) of UK
consumers who want to shop closer to home.
COVID-19 has accelerated this transition. One in three
retailers (31%) have reduced their physical footprint last
year, especially in city centres (29%) and nearly a quarter
(24%) have moved into more local areas.
While a seismic shift to online was already ongoing, half an upside for the sector. Businesses have been forced to
of all retailers (50%) have increased their reliance on make big changes, and it seems that as a result, they are
e-commerce and social media since last March. A further more agile and adaptable than ever.
20% plan to continue to ramp up their social media
“While firms are in survival mode, they must not lose
efforts, while 17% say the same for e-commerce.
sight of their long-term priorities, like sustainability,
Karen Johnson, Head of Retail, Wholesale & Healthcare and treating staff fairly at all levels of the supply chain.
at Barclays Corporate Banking, said: “While retailers and Ultimately, these are the things that businesses and
wholesalers have had no shortage of challenges and their customers care about, and matter most for
complications over the past few years, there is clearly lasting success.”
of COVID-19 and a national
Dextrous Designs lockdown, nearly all of us have had
to adapt to some new ideas.
With every new phase of
e-commerce, customer expectations Many physical shops chose to
increase and this raises the bar on explore the benefits of e-Commerce
how a website needs to look and for the first time when forced
perform. to close. Selling online, in some
instances, became their main or only
A good e-commerce website will
income stream.
offer an appealing welcome and
provide information quickly to The benefits of managing an
the user about the businesses key e-commerce store can be low
selling points – free delivery, award overheads, no need for big or
winning ranges, promoting buying elaborate premises, and in some
convenience are key!
local – whatever the case may cases, you can drop-ship – reducing
be. Visitors are engaged and can the need for big stock holdings Websites can sell 24 hours a day,
browse the categories / products tying up much needed capital. seven days a week, taking money
and build confidence before from customers smoothly.
We live in a time when people are
spending money.
spending more time online than ever The question really is, if you’re not
In the last 12 months especially, as before. People shop on their phones selling online, why not? Talk to
businesses deal with the challenges and other devices – speed and Dexterous Designs today!
SOMERSET VOICE | THE MAGAZINE OF SOMERSET CHAMBER OF COMMERCE | APRIL/MAY 2021FOCUS
13
Is there an event happening in your
eat:Festivals town centre? eat:Festivals bring
the footfall to your threshold, but
Are you looking for new outlets?
now is the time to think about how
Have you thought about market
you convert that engagement into
trading? eat:Festivals offer
future sales. Drop the team a line
unparalleled face-to-face (or
and let them know you want to work
mask to visor) outdoor trading
together on the next event near you.
opportunities across Somerset.
We provide an opportunity to buy
Their one-day food and drink
produce from local producers in a
festivals attract thousands of
well-run, safe outdoor environment.
engaged and interested visitors.
We bring the very best West
They offer support for those new
Country food and drink producers
to market trading, including a Start
and artisans together to markets in
Out Strong discount and a bursary
town centres across Somerset. We
sponsored by Thatchers Cider.
also seek to minimise the risk of
Despite the challenges posed by the transmission of COVID-19.
pandemic, eat:Festivals managed to
Market trading can be a springboard
deliver six socially-distanced events
in bricks and mortar – that’s how
last summer and have planned a
Mr Michael Marks and Mr Thomas
host of others for this year including
Spencer started out...
festivals in Wellington, Yeovil,
Weston-super-Mare, Taunton, Nailsea, More information is available online
Burnham-on-Sea and Portishead. at www.eatfestivals.org.
marketing audit, detailed user
Hippychick behaviour analysis and a company-
wide survey, before starting the
Founded in 1999 by Julia Minchin,
website mapping, page visuals and
Hippychick is a baby and toddler
development (which included hefty
business that relies heavily on
integration with existing product
strong online sales in an increasingly
management software).
competitive retail marketplace.
Hippychick approached website and The new www.hippychick.com
digital marketing agency Cognique, website went live in February. “It
with concerns that their current was a soft launch so we could iron
website wasn’t meeting the needs of out any early issues,” said Julia.
their customers. “At the same time, we conducted
excellence are core Hippychick
a survey through our customer
Julia Minchin, explained: “Most of USPs. “With the addition of this
database and the feedback was
our customers are mums on the go strong e commerce system to
overwhelmingly positive with 80.5%
who want to order via their mobiles. the mix, designed and built by
of respondents saying they would
We were looking for a site that Cognique, we’re confident we now
definitely visit again. You can’t ask
worked efficiently and effectively on have all the elements firmly in place
for more than that!”
a small screen, as well as offering an for continued, robust business
improved user journey.” A distinctive brand identity, quality growth through 2021 and beyond,”
products and customer service Julia added.
Cognique started with a full14 FOCUS
Reflex Medical
Since launching online sales in March 2020, Reflex
Medical has grown its digital sales by over 600% in less
than one year. Ecommerce sales account for around Reflex Medical has continued to support its customers
50% of ongoing sales and the rapid growth of business throughout the pandemic and its expansion at the end
resulted in Reflex Medical moving to its first dedicated of 2020 has created a more substantial space with a
premises in December 2020. showroom, stock room and training space in Shepton
Mallet.
Speaking about the success, Managing Director, Sam
Franklin, said: “We have set ourselves apart from the
competition by requiring no minimum order and offering
next day delivery as standard. Our ecommerce platform
makes it easy to reach customers across the country.
“Combined with active social media marketing, this has
resulted in tremendous growth. We are now working with
the police, search and rescue charities and ambulance
services across the UK – all from our base in Somerset!”
The continued growth of business has resulted in further
investment already in 2021 in new accounting and
stock management systems which will provide deeper
insight into customer behaviour and drive efficiencies in
inventory management.
Serco The courses on offer include:
• Introduction to WordPress:
Serco’s Employment, Skills and
Create a website on this popular
Enterprise business has been
platform
selected by the Education and
Skills Funding Agency (ESFA) to • What is Woo Commerce: Learn
deliver 17 new local Skills Support how to integrate this online
for the Workforce (SSW) contracts, shopping platform into your
providing training, to help upskill WordPress website
the workforce of Small and Medium
• Effective Marketing: Understand
Enterprises (SMEs).
how to interact with your you to identify your training needs
The Skills Support for the Workforce customers and increase your to support your business goals.
programme (SSW) helps retail business reputation
The programme is co-financed by
businesses in Somerset to upskill
• Introduction to Shopify: Set- the Education and Skills Funding
their employees with free funded
up an online store on this Agency and the European Social
training courses delivered through
e-commerce platform and add Fund so you can access a wide
our network of expert training
products range of training for free.
providers.
We also offer courses in To find out more about the SSW
The courses have been designed to
customer service, team leading programme, please contact Kirsty
help retail businesses to overcome
and management, business Mottram, Partnership Coordinator:
the challenges the sector is currently
administration, IT and digital skills kirsty.mottram@serco.com or visit
facing such as the soar in online sales
and many more. We will work with our website: www.serco-ese.com.
as a result of the pandemic.
SOMERSET VOICE | THE MAGAZINE OF SOMERSET CHAMBER OF COMMERCE | APRIL/MAY 2021MEMBERS AREA
15
Wednesday
UPCOMING EVENTS MD and CEO Forum
5
This event is specifically for managing May
Wednesday
21
directors and chief executives to
Ladies’ Afternoon Networking join a round table discussion to openly discuss the
challenges and opportunities currently facing them
Join Somerset businesswomen for April and their businesses, as well as forging links with
an afternoon of online networking fellow business leaders from across the county.
sponsored by Laura Joyce Wealth Management
and supported by guest speaker Kate Doodson, Time: 12 noon – 1pm
of Cosmic, who will outline social Cost: Members only
Sponsored by
media trends for 2021.
Time: 2pm – 3.30pm Thursday
6
Cost: no charge for members
First Thursday Club
Sponsored this month by Gravity, this May
Thursday
22
event is aimed specifically at businesses
Hospitality and Tourism with Ronan in the construction and property industry, bringing
Hunter of The Castle at Taunton together like-minded individuals for relaxed networking
April hosted on Zoom.
This Sector Focus event is specifically Sponsored by
for those working in hospitality and tourism to Time: 12 noon – 1pm
share best practice, trends and experiences. We Cost: no charge for members
will be joined by Ronan Hunter, General Manager,
of The Castle at Taunton, and winner of the Service
Excellence Award at the Somerset Business Awards Tuesday
11
2021 who will focus on service excellence and his 25
Eight Steps to Creating Your
years in the industry.
Comms Strategy with Social
May
Time: 10am – 11am
Hosted by Ben Lowndes, Managing
Cost: no charge for members or non-members
Director (South West), of Social, this workshop will
focus on the key principles of putting a strategy
together and a walk through of the eight steps that all
Tuesday
27
strategies need.
Managing Workplace
Conflict with April People Time: 9.30am – 11.30am Sponsored by
April Cost: £17.50 plus VAT for members
Join people management and HR and non-members
specialist Deborah Hyde to discover what conflict
is, what the risks are to your business and how to
minimise conflict and successfully resolve it. Wednesday
19
Deborah will show you how to save time and
Let’s Network!
money that is lost by conflict due to sickness,
stress and reduced productivity.
Sponsored by Stay in touch with existing contacts May
and make new ones at our popular
Time: 9.30am – 12.30pm
bi-monthly networking event. May’s networking
Cost: £17.50 plus VAT for members
is sponsored by Ocean Fire and Security and
and non-members
Company Director, Matthew Williams, will give
delegates an insight into the company
he started over a decade ago. Sponsored by
Wednesday
Meet the Neighbours - Dorset
In partnership with Dorset Chamber,
28April
Time:
Cost:
12 noon – 1pm
Members only – no charge
join us for the first Meet the Neighbours
event of the year! Network with businesses from across
the border in Dorset and hear from guest speaker
*Prices are plus VAT unless otherwise stated
David Baum, Managing Director, of independent
commercial finance consultancy, ABL South West. Please note due to high demand, some of these
events may be fully booked by the time of printing.
Sponsored by
Time: 9am – 11am
Please note that all non-members are entitled to attend
Cost: no charge for members
a maximum of two Chamber events. Should you wish to
and non-members
attend further events, you will be required to become a
Somerset Chamber member.16
BUSINESS PARTNER NEWS
Albert Goodman offers fully-funded support for one lucky small business
South West-based chartered services, all designed to raise their
accountants, tax consultants and profile, professionalise their branding,
financial planners Albert Goodman manage their accounts online and
has offered a support package to one allow them to network with Somerset’s
lucky small business owner worth over vibrant business community.
been under. As well as navigating and
£2,000 – including membership of
Through their collaboration with supporting business owners with the
Somerset Chamber!
Somerset businesses, Albert Goodman various government funding packages
Although the winner had not been has fully-funded the package of available, they have helped many
confirmed as Somerset Voice went to integral business services, with the local businesses to survive during the
print, the chosen business stood to exception of Connectable who have pandemic. By extending this support,
receive access to a variety of expert kindly offered one year’s free web they are helping a small business
hosting, which includes: to really thrive and increase their
reputation locally.
• Website built from scratch
and 1 year’s hosting Mike Cahill, Business Services Partner
(by Connectable SW) at Albert Goodman, said: “When you
support a small business you support a
• Graphic design work
dream and Albert Goodman has loved
(by Design Bean)
helping many small business owners
• Social media training and 12-month achieve their ambitions.
aftercare service (by IntroTweet)
“Starting out or building a business is
• 12-month Xero subscription tough and we are therefore over the
moon to be running this campaign
• One year’s Somerset Chamber of
and collaborating with other local
Commerce membership
businesses to provide a complete
Small businesses have especially been support package that will help one
hit hard and Albert Goodman has local business to increase its visibility
recognised the pressure they have at a much-needed time.”
WPA wins top award and scores a partnership with
Somerset County Cricket Club
WPA has won the Health Insurance In this, it’s 120th anniversary year, WPA
Provider of the Year Award for the has also confirmed it will be Somerset
second year in a row, beating off County Cricket Club’s Principal County
competition from other finalists, Championship Partner
including Aviva, Axa, BUPA and
Based only a few miles from the
Vitality.
Cooper Associates County Ground,
Rod Bramston, WPA’s Executive WPA looks after the healthcare of supporters the best of luck for the
Director for Retail and Commercial hundreds of thousands of people season ahead.”
Customers, said: “Recognition like this across the UK, from families to
Cricket club Chief Executive, Gordon
is a testament to the team’s hard work some of the UK’s most well-known
Hollins, said: “We are delighted to be
and success in 2020. companies.
starting a new relationship with WPA.
“We were the first insurer to pay a As well as being the club’s Principal It is evident that they have a genuine
rebate and the only health insurer County Championship Partner, passion for the region and work
to have paid a second rebate. We WPA will become Somerset CCC’s tirelessly to ensure their customers
evolved the WPA Health app providing Official Health Insurance Partner and have the very best healthcare possible.
customers with the convenience of their logo will feature prominently
“Their continued commitment to
24/7 access to start their treatment on the front of Somerset’s County
delivering excellence for their clients,
journey - a first in the UK Health Championship shirt.
whether individuals or businesses,
Insurance market. The real success has
Nathan Irwin, WPA’s Chief Executive, is impressive and we are confident
been the enthusiasm, commitment and
said: “We are hugely excited to be that the partnership will deliver
compassion of our team in Taunton
partnering with Somerset County many benefits to Somerset County
looking after our customers in what
Cricket Club. Everyone at WPA wishes Cricket Club, our Members and wider
has been a really challenging year. This
the team and their Members and supporters.”
award is a credit to our people.”BUSINESS PARTNER NEWS
17
Somerset CCC and Cooper Associates renew important partnership
Somerset County Cricket Club has announced that Cooper
Associates has renewed its partnership as the club’s Ground
Naming Rights Partner for the next five years. The renewal is
the biggest single deal ever concluded by the club and will
help support our ambitious plans both on and off the field.
Their continued association with the club builds on an
already strong relationship and a desire to align the club with
local, award-winning businesses.
Cooper Associates originally became the club’s Ground
Naming Rights Partner in 2016 and since then the venue, club
and Cooper Associates have gone from strength-to-strength.
In those five years, the ground has seen the opening of the
Marcus Trescothick Pavilion, the installation of state-of-the-
Cooper Associates
art floodlights and host to three sold out fixtures in the ICC
County Ground has
Cricket World Cup in 2019.
been significantly
SCCC Commercial Director, Caroline Herbert, said: “Cooper enhanced in this
Associates are at the forefront of their field and one of the period, with the
most instantly recognisable brands in the region. They play addition of the Marcus
an important role within the local community and have a Trescothick Pavilion
long history of supporting charities and championing both and the amazing
sport in the region and local sporting stars such as Jos floodlights which have transformed the Taunton skyline
Buttler, Jack Leach and Tom Banton. forever.
“The last five years were only the start of our commercial “We are devoted cricket fans and are delighted our increased
partnership and I am looking forward to working together to level of sponsorship will contribute to the long-term success
realise our ambitious goals and to cement Cooper Associates of Somerset CCC, both on and off the pitch.
relationship with our members and wider fanbase.”
“It’s been a long time since we have all been able to watch
Neil Wyatt, Marketing Director at Cooper Associates, said: the team in action. We can’t wait to see The Cooper
“We are thrilled to continue our proud association with Associates County Ground full with members and supporters
Somerset County Cricket Club for another five years. The cheering the team on again.”
Strode College wins top award for Excellence in Real World Learning
Strode College has been named as the winner of the Edge excellence in academic
Award for Excellence in Real World Learning, sponsored by learning and being
the Edge Foundation, at the Association of Colleges’ Beacon selected as a winner for
Awards 2010/21. this prestigious award
is evidence of this and
The award is national recognition for the college’s unique
our outstanding work in
partnership with Historic England and the delivery
providing technical and
of the Historic Environment Advice Assistant Higher
vocational education. I
Apprenticeship.
am so pleased for the
The Association of Colleges’ Beacon Awards celebrate the hard work of the team
best and most innovative practice among UK colleges each who impressed the
year. This award is sponsored by the Edge Foundation, an judges with the quality of what they saw supported by the
independent education charity dedicated to shaping the excellent feedback from our students.”
future of education to meet the demands of the 21st century
Adrian Ash, Head of Higher Education and International,
global economy and ensure opportunity for all.
added: “I am so proud of my team at Strode College for
It celebrates colleges which have developed high quality their work in developing the Historic Environment Advice
practical teaching and learning approaches that give Assistant Higher Apprenticeship in partnership with Historic
students experiences that are real, meaningful, challenging, England. This programme is the first of its kind aimed
stretching and life changing. specifically at the heritage sector.
Katy Quinn, Strode College Principal and CEO, said: “We are “The initial group of apprentices have enjoyed a vibrant and
thrilled that Strode College is the AoC Beacon Award 2010/21 high-quality experience and we are now actively looking
winner for the Edge Award for Excellence in Real World for enthusiastic new recruits. Winning this award is a great
Learning. We already have a growing national reputation for accolade for this important work.”
SOMERSET VOICE | THE MAGAZINE OF SOMERSET CHAMBER OF COMMERCE | APRIL/MAY 202118
CHAMBER NEWS
Planning to bring the business community
back together - offline
This time last year we were just getting So, what will these look like? Well,
used to the idea that Chamber’s the first thing to say is that we’re
events would be moving online. looking, all being well, at our physical
Hopefully, just for a couple of months events calendar to get going again in
before we got back to normal again... September. This gives us time to make
well that didn’t go quite as planned, sure that the COVID restrictions have
did it! been and remain lifted for the safety of
our members. We’re also mindful that
As we start to (fingers and toes
it will take time for the social appetite
crossed) get back to some sort of choose to be in the room, benefitting
for events to return. Somehow, I
normality, our planning is turning from the networking opportunities
can see family gatherings and visits
towards a return to physical events and simple pleasures of seeing your
to friends happening earlier than
once again. Bringing the business connections in person or tune in for
attending professional networking
community together to share the expert knowledge on offer if you
events!
knowledge, make connections and to have a busy diary.
supporting our regional economy is a We’ll be using what we’ve learnt and
I, for one, can’t wait to see our
massive part of what we do and while our investment in high quality video
members in 3D - but I’d rather do it
online events (over 170 since March streaming equipment over the last
professionally and safely than rush to
2020) have fulfilled a much-needed year to good effect too, introducing
be the first.
purpose as businesses struggled, we’re hybrid events so that an even wider
champing at the bit to get back into a audience can hear from our expert Alistair Tudor
room with our members. speakers. This means that you can Somerset Chamber Operations Manager
Somerset EBP celebrates
three years of developing
future talent
In April 2018, Somerset Chamber of Commerce welcomed and Somerset County Council for their continued support as
the newly formed Somerset Education Business Partnership we develop our work further.
to its Equity House office – and three years later the
As Somerset businesses recover from COVID disruption we
relationship remains as strong as ever.
will continue to offer practical ways to inspire and develop
Business surveys in sectors as diverse as manufacturing, their future talent pools. Please do get in touch to discuss
digital and health care all list skills shortages as a key barrier your needs: andrew.hanson@somerset-ebp.co.uk; 07912
to growth. At Somerset Education Business Partnership we 264531 or imelda.leetch@somerset-ebp.co.uk; 07519 124546.
are tackling this by connecting Somerset’s businesses to
its education providers – so that young people know of the
opportunities available and are ready for the workplace.
During the last three years we have connected over 220
Somerset businesses – including many Chamber members
– with over 6,000 young people to keep Somerset’ talent
pipeline flowing. The importance of these interventions
cannot be over-stated. Often, hearing directly from an
employer provides the ‘light-bulb moment’ for a young
person - as highlighted by one local student stating ‘I have a
dream that I will now fulfil’.
This impact has been made possible with initial funding
from the Hinkley Point C Community Impact Mitigation
Fund, along with local authority commissions and business
sponsorship. We are grateful to the HPC Community Fund
SOMERSET VOICE | THE MAGAZINE OF SOMERSET CHAMBER OF COMMERCE | APRIL/MAY 2021CHAMBER
MEMBERS NEWS
AREA
19
Apply for the Government-funded Kickstart Scheme through Somerset Chamber
Somerset Chamber of Commerce is their business in the face of the
continuing to support the Department unprecedented challenges COVID-19
for Works and Pensions and the has presented
Government by acting as an official
There are of course a few conditions.
gateway to help small businesses get
The role must be a new position, not
involved in the Kickstart Scheme.
replacing or re-advertising a role. The
The Kickstart scheme was introduced young person must be on Universal
by the Chancellor Rishi Sunak last Credit or Job Seekers allowance (i.e.
summer 2020 with a £2 billion National Minimum Wage for those not already employed) and the role
investment to help thousands of long- 25 hours, plus National Insurance must be meaningful with training
term unemployed young people back contributions and minimum auto provided.
into work. The scheme is expected to pension contribution.
The idea is that at by the end of the
last until next year 2022.
Employers are able to increase the six-month placement the employer will
In particular, the Government is keen hours worked each week, but at their either want to take their Kickstarter
to support those who are likely to be own cost. on permanently or they will have the
hardest hit as businesses try to recover experience and skills to find a position
Employers also receive a £1,500 set-up
from the impact of the COVID-19 elsewhere.
grant for the placement to cover the
lockdown.
cost of training, equipment or even More information is available on the
The Kickstart Scheme will help travel. Somerset Chamber website
companies cover the cost of www.somerset-chamber.co.uk or by
The scheme provides a unique
employing a 16 to 24-year-old for six contacting our Kickstart co-ordinator
opportunity for small businesses
months, with no cost to the business, Jenn Chidley-Saunders on
which are looking to expand, taking
for 25 hours a week. 07872 063039 or emailing
out much of the traditional risks
jenn.c.sanders@somerset-chamber.co.uk.
The Government pays 100% of the of employing whilst also adapting
British Chambers of Commerce insight and expertise to lead the BCC on behalf of business
communities throughout the UK and around the world.
appoints Shevaun Haviland as new
“I know that under her leadership, and with a strong team
Director General around her, the BCC will continue to play a pivotal role in
these critical times for our businesses and our country.
The Board of the British
“Adam Marshall leaves the British Chambers of Commerce in
Chambers of Commerce (BCC)
a strong position after five years as Director General and I am
has announced the appointment
enormously grateful for the contribution he has made.”
of Shevaun Haviland as the
new Director General of the Ms Haviland said: “I am absolutely thrilled to be taking on this
organisation. vitally important role at this time of immense challenge for
UK firms.
Shevaun joins the BCC from
the Cabinet Office where she “The Chamber Network has been at the forefront of helping
has worked for the last five businesses navigate the pandemic and building our new
years running the Business Partnerships team and leading trading relationships with the world. It will be a privilege to
the Inclusive Economy Partnership which aims to build a represent this network and to lead the BCC in the next phase
stronger economy and fairer society through partnerships of its development.
between Government, businesses and civil society.
“Our businesses will be central to driving recovery and
Prior to joining central Government, Shevaun had an renewal in their communities across the UK. I look forward
extensive private sector career and was at the forefront of to championing the needs of our members – at home
digital innovation through her work as the Founding Director and around the world - driving change and seizing the
of the Academy of Digital Business Leaders and as a Director opportunities to thrive and grow.”
at Independents United.
Outgoing BCC Director General, Dr Adam Marshall, added: “It
Shevaun takes over from Dr Adam Marshall who stood down on has been an absolute privilege to lead the British Chambers
March 31, after five years at the helm and 12 years at the BCC. of Commerce during the last five years. I look forward to
handing over to Shevaun over the coming weeks and know
BCC Chair, Sarah Howard MBE, who led the recruitment
that she will lead the organisation from strength to strength.
process, said: “I am delighted that through an extensive and
rigorous recruitment process we have been able to appoint “At this time of challenge and change, the vital work of
Shevaun Haviland to succeed Adam Marshall as Director Chambers of Commerce has never been more important and
General of the British Chambers of Commerce. I know that our business communities in the UK and around
the world will work closely with Shevaun and the BCC team
“Her entrepreneurial spirit, strong private sector background
to restart, rebuild and renew.”
and experience in Government means that she has theYou can also read
