STUDENT EXPERIENCE PLAN 2013-2015 - UNIVERSITY OF TASMANIA

 
 
UNIVERSITY OF TASMANIA

STUDENT EXPERIENCE PLAN 2013-2015
VISION

              The student experience, beyond curriculum, is a critical component of university life.
                We must identify those experiences which draw students to us as a destination of
               choice. We will provide a distinctive, memorable and rewarding UTAS experience.
               At UTAS, we partner with our students to create opportunity and prepare them for
                                             future accomplishment.

                             OPEN TO TALENT: STRATEGIC PLAN 2012-ONWARDS

                                                  PREAMBLE

The University of Tasmania’s (UTAS) OPEN TO TALENT: STRATEGIC PLAN 2012 – ONWARDS
recognises the critical role the University plays in raising educational aspirations, participation rates and
outcomes in Tasmania. Most importantly, UTAS is committed to creating opportunities for access to tertiary
education in Tasmania. At the same time, the University recognises the unique challenges associated with its
focus on achieving successful outcomes for students from diverse backgrounds coupled with their best
academic preparation.

The UTAS Learning and Teaching (L&T) Strategic Plan 2012-2014 has four goals: to facilitate excellence
in learning; to ensure excellence in teaching; to develop a renewed curriculum and to develop and maintain
quality partnerships. The student experience, beyond curriculum, however, is also a critical component of
University life. The Student Experience Plan 2012-2015 is an institution wide strategy for ensuring that
UTAS students are provided with opportunities and support on all aspects of their university experience;
from first contact through to graduation and inclusive of any postgraduate study. The Student Experience
Plan 2013-2015 has five broad goals:

   1. Provide students with opportunities to have a strong voice through representation and active
      engagement in university life.
   2. Provide an inclusive and welcoming experience for all students in their transition into, through and
      out of university.
   3. Provide timely administrative, academic, cultural and learning support for current and prospective
      students.
   4. Respond to student and stakeholder feedback to improve the overall quality of the student experience.
   5. Facilitate inclusive and accessible learning in a community environment (social, physical and
      online).

The Student Experience Plan 2013-2015 clearly recognises the shared partnership between the University,
students and the Tasmanian community, Sydney and international campuses. The Tasmania University
Union (TUU) has an important role in creating opportunities for students to engage in a range of activities at
university. The Tasmanian local community provides students with those exhilarating learning experiences
which can only come from participating and contributing to the fabric of community life in Tasmania. The
Student Experience Plan 2013-2015, in conjunction with the Social Inclusion Plan 2013-2015, supports the
UTAS L&T Strategic Plan 2012-2014. The Student Experience Plan 2013-2015 is also linked to the UTAS
University Standards Framework (USF) and the Equity and Diversity Principles.

                                                                                                             2
DEFINITION

                                THE UTAS STUDENT EXPERIENCE

                The UTAS student experience is distinctive, memorable and rewarding.

               UTAS students and staff engage in conversations, debate and activities to
             create distinctive learning experiences that help them be the best they can be.

                Students have unforgettable orientation activities and student-led social
               events, valuable careers advice and excellent support services focused on
                                             opportunity.

                  Students engage in local and global community environments which
                      contribute and enhance their individual and career success.

VALUES
The UTAS Statement of Values is based on the following values:
   Creating and serving shared purpose
   Nurturing a vital and sustainable community
   Focusing on opportunity
   Working from the strength that diversity brings
   Collaborating in ways that helps us be the best we can be.

These values are reflected in the Student Experience Plan 2013-2015. Seven key themes underpin this Plan:
    1. Purposeful: We are committed to putting students at the centre of our activities.
    2. Aspirational: We identify and optimise opportunities for success for all students, from all sections of
       the community and from around the world, to fulfil their aspirations.
    3. Professional: We strive to provide students with high quality services, resources and spaces and
       encourage them to strive for personal excellence in their academic and non-academic work and lives.
    4. Respectful: We are inclusive, supportive and ethical in our behaviours and actions, valuing diversity
       in our student community.
    5. Accessible: We strive for services that are accessible to all students both online and face-to-face. All
       students will be treated equitably and in a manner that both welcomes and supports the diverse
       student cohort.
    6. Equivalence: We strive to provide students with equivalence in learning outcomes, opportunities and
       experiences across all University campuses.
    7. Collaborative: We embrace students as partners within a community of learners where their opinions
       are respected and they are encouraged to develop their workplace skills.
    8. Evaluative: We collaborate with students in evaluation and continuous improvement throughout the
       University with mechanisms in place to monitor and evaluate student experience.

                                                                                                             3
BROAD GOALS
The Student Experience Plan 2013-2015 has five broad goals:

      Goal 1: Provide students with opportunities to have a strong voice through representation and active
       engagement in university life.

      Goal 2: Provide an inclusive and welcoming experience for all students in their transition into,
       through and out of university.

      Goal 3: Provide timely administrative, academic, cultural and learning support for current and
       prospective students.

      Goal 4: Respond to student and stakeholder feedback to improve the overall quality of the student
       experience.

      Goal 5: Facilitate inclusive and accessible learning in a community environment (social, physical
       and online).

These five goals are briefly discussed below and include strategies for implementing these goals. Following
this section, an Implementation Plan is presented in Appendix A.

STRATEGIES FOR REACHING GOAL

Goal 1: Provide students with opportunities to have a strong voice through student
representation and active engagement in University life
There is national recognition for the role universities play in fostering graduate employability and enhancing
social and economic success. We will assist students in taking on an active role in making their time at
university even better through student representation and student engagement activities. We will work
closely with the TUU to encourage student participation on committees, events and societies. We will also
work together to provide students with opportunities to participate in conversations and debate on a range of
issues. Together we will build a strong student representation system in which students play an active role in
curriculum development, quality enhancement and the life of our university. We encourage students to
actively engage in peer- learning programs to enhance student learning and engage in University life.

WE WILL:

      Provide opportunities for students to be active contributors to improvements at the University.
      Develop students as change agents in researching and presenting solutions with fellow students.
      Provide opportunities for students to participate in conversations of local significance with a focus on
       collaborative action around shared interests, purposes and values.
      Enact a comprehensive and effective approach to student representation.
      Provide opportunities for students to lead and engage their peers in learning.

                                                                                                              4
Goal 2: Provide an inclusive and welcoming experience for all students in their
transition into, through and out of University

UTAS has a strong tradition of providing access to education for a wide range of learners both online and
face-to-face. Transition does not only relate to first year experience but encompasses the whole student life
cycle. We encourage our students to participate in a range of orientation activities and extra-curricular
activities to enrich their skills and contribute to local communities during their education. As a diverse and
inclusive community, we promote cultural competence and respect for diversity through the curriculum,
wider university experience and community engagement. We support students in the development of their
career aspirations and pathways by facilitating career development opportunities through curriculum and co-
curricular activities and providing opportunities for students to engage with employer organisations for
career advice and pathways.

WE WILL:

      Enhance and improve services and activities that contribute to successful student transition and
       orientation.
      Develop and organise UTAS student social events with the TUU.
      Support the development of career aspirations and pathways to employment by facilitating career
       development opportunities through curriculum development and co-curricular activities.
      Promote opportunities for career development and employment through employer engagement,
       events, resources and specialist advice.

Goal 3: Provide timely administrative, academic, cultural and learning support for
current and prospective students
At UTAS we strive to provide students with timely administrative, academic, cultural and learning support
independent of the mode of study or location. University staff provide targeted advice and assistance to
students including enrolment and admissions advice; counselling (financial and mental wellbeing); cultural
and academic support; English language support, learning support and careers advice. University staff
provide services to ensure students have access to information and research skills and scholarly resources to
support their learning. Staff will be supported with a program of ongoing professional development to
ensure service delivery and student support is informed by sound cross-cultural and inclusive practices.

WE WILL:

      Provide timely, accurate advice on pre-admission, admission, enrolment, progression and completion
       in courses.
      Facilitate positive academic, social, and culturally appropriate support on all UTAS campuses.
      Coordinate programs for student physical and mental wellbeing.
      Ensure information and research skills and scholarly resources are adequate and support student
       learning needs.
      Provide staff with a program of ongoing professional development to ensure quality service delivery
       and support.

                                                                                                             5
Goal 4: Respond to student and stakeholder feedback to improve the overall quality
of the student experience
Student and stakeholder feedback is a critical component of improving the overall quality of the student
experience. At UTAS, we value feedback by listening to, considering and responding to student feedback as
expressed through surveys and other feedback mechanisms. We also value informal feedback from students
to improve our processes and practices at the University. Student retention and progression data are
important indicators for identifying students who may be at risk and need further support throughout their
studies.

WE WILL:

      Listen to, consider and respond to student feedback, as expressed through surveys and other feedback
       mechanisms.
      Use institution wide data collection systems and online teaching tools to monitor student retention
       and progression.

Goal 5: Facilitate inclusive and accessible learning in a community environment
(social, physical and online)
The Open to Talent: Strategic Plan 2012-Onwards states that, ‘…engagement with the unique Tasmania
environment and community will encourage students to make new connections, moving into unexpected
spaces where the most exhilarating learning often takes place.’

We aim to provide students with inclusive and accessible learning in a community environment. We
facilitate meaningful partnerships with communities in Tasmania and across the world to support student
learning. We want students to take advantage of our unique setting and actively partner with the
communities in which we live but also aim for a global outlook. We will provide opportunities for student
participation and engagement not only on our Tasmanian campuses but also our Sydney and international
campuses.

We aim to provide students with inclusive and accessible learning in a social and physical environment with
the best possible quality space for teaching and study. We pay attention in providing the most up-to-date
online resources and support for students working in an online environment. Students and staff will work
and study in facilities that are well resourced, supports both blended and distance learning and promotes a
sense of safety, place and community.

WE WILL:

      Engage in meaningful partnerships with communities in Tasmania and across the world to support
       student learning.
      Provide opportunities for students in remote, regional and off-shore campuses to engage with peers.
      Increase opportunities for work placements, work-integrated learning, internships, accelerated
       learning programs and volunteering in the university, industry and community.
      Ensure that student facilities and physical resources are well maintained and upgraded.
      Ensure that the learning environment is well resourced, accessible and safe.
      Ensure that all students, including distance students, are supported in the online environment.

                                                                                                             6
REPORTING AND EVALUATION STRATEGIES

The Student Experience Plan 2013-2015 will be reported and evaluated annually through the University’s
committee structures and processes (see Table 1). A Reference Group, appointed by the DVC (Students and
Education), will undertake an evaluation of the Plan each year and report on progress to Academic Senate
and Senior Executive.

                               Table 1. Committee Structure and Processes

Committee Structure and Processes                                          Related Goal for Reporting and
                                                                          Evaluation
University Learning and Teaching Committee (ULTC)                         1, 2, 3, 4, 5

ULTC Sub-Committees:
Admissions Policy Committee                                               3
Learning and Teaching Evaluation Sub-Committee                            4
TELT Working Group                                                        5
TNE Programs                                                              1
Student Experience Committee (SEC)                                        1, 2, 3, 4, 5

SEC Sub-committees:
Spaces and Facilities                                                     5
Student Experience and Cultural Awareness Committee                       2
Student Pathways and Transition                                           2, 5

FACULTY, INSTITUTE AND DIVISIONAL PLANS-STUDENTS
The Student Experience Plan (2013-2015) has been aligned to the UTAS Open to Talent: Strategic Plan
2012- Onwards. Each Faculty, Institute and Divisional Plan has a section on Students. Student Experience in
these Plans has five main strategies which have been aligned to the Student Experience Plan’s goals (Table
2). Goal 4 in the Student Experience Plan (2013-2015) is aligned to Objective 1.2 in the UTAS L&T
Strategic Plan (2012-2014).

                  Table 2. UTAS Open to Talent: Strategic Plan 2012-Onwards: Students

To provide a distinctive, memorable and rewarding UTAS student experience by:
Strategies                                                              Related Student Experience
                                                                        Goal
 Providing students with access to excellent student support and       2, 3
    guidance services, regardless of their location and mode of study.

   Aspiring to provide an equitable and inclusive environment for our           2, 5
    students.

   Designing campuses to create an intellectual and social milieu that          1
    encourages informal interaction.
   Restoring vibrancy to our campuses by providing inviting spaces for          5
    group study, expanded and improved student accommodation and
    high quality catering.
                                                                                                            7
   Encouraging the development of interpersonal and leadership skills   1
    through clubs, societies, volunteering, overseas experiences, work
    integrated learning and engagement with the Tasmanian environment
    and community.

                                                                             8
Appendix A: Implementation Plan

Goal 1: Provide students with opportunities to have a strong voice through student representation and active engagement in University life.
Strategy              Action                                    Responsibility                       Performance Measure      Timeframe        Priority    Links to other UTAS Strategies
                                                                                                                                                           and Plans1

1.1 Provide           1.1.1 Develop an annual Students          DVCSE                                   Student              2014              High        Open to Talent, C1.3
opportunities for     Matter Conference where students and      Executive Director, Student Centre       participation
students to be        staff present and share issues that are   TUU President                            numbers                                            L&T Strategic Plan 2012-
                      important to student experience. The                                                                                                  2014, 1.2a
active contributors
                      conference will showcase
to improvements at    presentations, posters, debates and
the University.       discussions on challenging topics in
                      student experience.
1.2 Develop           1.2.1 Develop students as change          DVCSE                                   Number of            2013              High        L&T Strategic Plan 2012-
students as change    agents by participating in researching    Executive Director, Student Centre       projects                                           2014, 1.2g
agents in             solutions for the University with their   TUU President                            successfully
researching and       fellow students. Students work as         Head, SERRU
                                                                                                         completed and
presenting            apprentice researchers with staff on      Dean, Director, Principal of
solutions with        small scale projects on student           Faculties and Institutes                 presented at the
fellow students.      experience and present the outcomes at                                             UTAS Student
                      an annual Students Matter Conference.                                              Conference
                                                                                                        Evidence of
                                                                                                         impact on
                                                                                                         recommendations
                                                                                                         for improvement.

1.3 Provide           1.3.1 Develop a series of TUU             DVCSE                                Number of TUU            2014                          Open to Talent, C1.3
opportunities for     Education Forums for students and         Executive Director, Student Centre   Education Forums
students to           staff to engage in debate on key issues   Associate Director, Student
participate in        in the higher education sector.           Experience
conversations of                                                TUU President
local and national                                              Dean, Director, Principal of
significance with a                                             Faculties and Institutes
focus on
collaborative
action around
shared interests,
purposes and

1
  The Student Experience Plan is strongly informed by the Student Experience Dimension in the University Standards Framework (USF) (Version 1) which is an institutional quality planning
tool.
values.
1. 4 Enact a          1. 4.1 Develop a student representation   DVCSE                                   Number of student   2014        Medium     L&T Strategic Plan 2012-
comprehensive and     system which provides training for        Executive Director, Student Centre       representatives                            2014, 1.2b; 4.3 b
                                                                TUU President
effective approach    students working on University                                                    Student training
                                                                Dean, Director, Principal of
to student            committees.                                                                        workshop on
                                                                Faculties and Institutes
representation.                                                                                          University
                                                                                                         Committees

1. 5Provide           1. 5.1 Develop and review a range of      Executive Director, Student Centre      Number of PASS      Ongoing     Medium     L&T Strategic Plan 2012-
opportunities for     peer learning programs (e.g. PASS         Dean, Graduate Research Office           participants                               2014, 1.1d
students to lead      program, Student Learning Drop In,                                                Number of units
and engage their      Passport Program).                                                                 with PASS
peers in learning.                                                                                       involvement
                                                                                                        Numbers of
                                                                                                         Student Learning
                                                                                                         Drop Ins
                                                                                                        Review academic
                                                                                                         achievement of
                                                                                                         students who
                                                                                                         undertake PASS

Goal 2: Provide an inclusive and welcoming experience for all students in their transition into, through and out of University.
Strategy              Action                                    Responsibility                   Performance Measure         Timeframe   Priority   Links to other UTAS Strategies
                                                                                                                                                    and Plans

2.1 Enhance and       2.1.1 Develop an Orientation Plan         Executive Director, Student         Annual review of        2013        High       L&T Strategic Plan 2012-2014,
improve services      across all campuses to ensure             Centre                               Orientation Plan                               1.2h
and activities that   coordination of orientation activities    TUU President
contribute to         (including liaising with TUU on O
successful student    Week activities).
transition and
orientation.          2.1.2 Organise and review Uni Start       Executive Director, Student         Number of students      Ongoing     Medium     L&T Strategic Plan 2012-2014,
                      for students entering University.         Centre                               who participated in                            1.2h
                                                                                                     program
                                                                University Librarian
                                                                                                    Review feedback from

                                                                                                                                                                               10
Uni Start survey
                                                                                              Review academic
                                                                                               success of students

                  2.1.2 Organise and review Uni Start        Executive Director, Student      Number of students        Ongoing   High     L&T Strategic Plan 2012-2014,
                  International for international students   Centre                            who participated in                          1.2h
                  entering University.                                                         program
                                                                                              Review feedback from
                                                                                               Uni Start survey
                                                                                              Review academic
                                                                                               success of students

                  2.1.3 Develop and review orientation       Executive Director, Student      Review of orientation     2013      Medium   L&T Strategic Plan 2012-2014,
                  resources for distance students.           Centre                            resources for distance                       1.2h
                                                             University Librarian              students by Faculty
                                                             Dean/Director/Principal of
                                                             Faculties and Institutes         Review of orientation
                                                             TUU President                     resources for Student
                                                                                               Centre
                                                                                              Review of orientation
                                                                                               resources for libraries

                  2. 1.4 Develop a mechanism to review       Executive Director, Student      Student survey on         Ongoing   Medium   L&T Strategic Plan 2012-2014,
                  and improve orientation and transition     Centre                            experience of                                1.2h
                  support.                                   Director, CUPP                    orientation and
                                                                                               transition
                                                                                              Actions from student
                                                                                               survey

2.2 Develop and   2.2.1 Develop UTAS Social Events           Executive Director, Student      Social Events Calendar    Ongoing   High     L&T Strategic Plan 2012-2014,
organise UTAS     Calendar which includes students who       Centre                           Student feedback and                         1.2h
student social    are undergraduate, postgraduate and        TUU President                     participation
                                                             Director, Alumni                                                               Social Inclusion Plan 2013-
events.           alumni.
                                                                                                                                            2015, 2.5

                                                                                                                                                                          11
2.2.2 Organise student-led and student      TUU President                      Social Events Calendar   Ongoing     Medium     L&T Strategic Plan 2012-2014,
                      focused social events in partnership        Executive Director, Student        Student feedback and                            1.2h
                      with the TUU (for e.g. International        Centre
                                                                                                      participation
                                                                  AMC Student Association
                      Night, Malaysian Night Market, Fiesta
                                                                  Associate Director,
                      International, TUU Uni Games, Market        Accommodation Services
                      Day).

2.3 Provide           2.3.1 Provide advice to students on         Executive Director, Student        Participation in         2014        Medium     Open to Talent, S3.5
pathways for          workplace transition, including             Centre                              workshops on
workplace             transition within courses.                  Dean/Director/Principal of          workplace transition                            Social Inclusion Plan 2013-
                                                                  Faculties and Institutes                                                            2015 1.6
transition for
                                                                  Executive Director, Student        AUSSE data
students.                                                         Centre
                      2.3.2 Provide pathways for workplace        Dean/Director/Principal of         Feedback from            2014        Medium     Open to Talent, S3.5
                      transition.                                 Faculties and Institutes            employers on
                                                                  Director, CUPP                      workplace transition
                                                                  Executive Director, Student
                                                                  Centre                             AUSSE data

Goal 3: Provide timely administrative, academic, cultural and learning support for current and prospective students

Strategy              Action                                      Responsibility                  Performance Measure          Timeframe   Priority   Links to other UTAS Strategies
                                                                                                                                                      and Plans

3.1 Provide timely,   3.1.1 Coordinate and review                 Executive Director, Student        Review admissions        Ongoing     High       Open to Talent, S5.1
accurate advice on    enrolment, admission processes across       Centre                              processes annually
pre-admission,        the University.                             Admissions Policy Committee        Review enrolment
admission,                                                                                            processes
enrolment,
progression and
completion in         3.1.2 Coordinate the marketing of           Executive Director, Student        Review the marketing     2013        High       Open to Talent, E9
courses.              courses, both local and international, to   Centre                              of courses across the
                      ensure students are provided with           Executive Director, Marketing       University
                                                                  and Communications
                      accurate and updated information on
                      the University.

                                                                                                                                                                                    12
3.2 Facilitate         3.2.1 Coordinate academic and cultural    Executive Director, Student       Review CALD               Ongoing   High     Open to Talent, S5.1
positive academic,     support activities for students from      Centre                             participation rates in
social and             diverse backgrounds (e.g. Aboriginal      TUU President                      support activities                           Social Inclusion Plan 2013-
culturally             /Torres Strait Islander; Culturally and                                     Review Inherent                              2015, 1.4, 3.2
appropriate support    Linguistically Diverse (CALD)                                                Requirements Project
on all UTAS            students; International students; Gay,                                      Review feedback from
campuses.              Lesbian, Bisexual, Transgender,                                              collective student
                       Queer/Questioning or Asexual-                                                groups
                       identifying students (GLBTIQA).

                       3.2.2 Coordinate English language         Executive Director, Student       Review English            Ongoing   High     Open to Talent, S5.1
                       support activities for students.          Centre                             language support
                                                                 Dean, Director, Principal of                                                    L&T Strategic Plan 2012-
                                                                                                    activities for students
                                                                 Faculties and Institutes                                                        2014, 1.2h
                       3.2.3 Coordinate academic support for     Executive Director, Student       Review Learning           Ongoing   High     Open to Talent, S5.1
                       students with disabilities.               Centre                             Access Plans
                                                                 Dean, Director, Principal of                                                    L&T Strategic Plan 2012-
                                                                                                   Compliance with the                          2014, 1.2h
                                                                 Faculties and Institutes
                                                                 University Librarian               Disability
                                                                                                    Discrimination Act
                                                                                                    1992

                       3.2.4 Provide ongoing support for both    Executive Director, Student       Student feedback          Ongoing   High
                       undergraduate and postgraduate            Centre
                       students (e.g. Post Graduate Skilling     Dean, Director, Principal of
                       Unit).                                    Faculties and Institutes
                                                                 Dean, Graduate Research
                                                                 Office
                                                                 University Librarian

3.3 Coordinate         3.3.1 Coordinate programs for student     Executive Director, Student       Review participation      2013      Medium   Open to Talent, S5.1
programs and           physical and mental wellbeing which       Centre                             rates for wellbeing
services for student   are student led and student focused       TUU President                                                                   L&T Strategic Plan 2012-
                                                                                                    programs
physical and           (Harmony Day, Toast, Wellfest,                                                                                            2014, 1.2h
mental wellbeing.      Stressless Day and Student Safe
                       Spaces).

                                                                                                                                                                               13
3.3.2 Coordinate counselling services    Executive Director, Student      Review student           2013        High
                      (including financial and mental          Centre                            participation in
                      wellbeing) both face-to-face and                                           counselling services
                      online. Facilitate pastoral care via                                       both face-to-face and
                      Residential Support Officers after                                         online
                      hours.                                                                    Review Residential
                                                                                                 Support Officers
                                                                                                 feedback
                      3.3. 3 Use academic support systems to   Executive Director, Student      Attrition rates          2013        High       Open to Talent, S5.1
                      review individual progress in order to   Centre                           Retention rates
                      reduce attrition.                        Associate Director,                                                               L&T Strategic Plan 2012-
                                                                                                Develop a suite of                              2014, 1.2h
                                                               Accommodation Services
                                                               Dean/Director/Principal of        targeted, cohort
                                                               Faculties/Institutes              specific intervention
                                                                                                 strategies

3.4 Ensure            3.4.1 Ensure appropriate scholarly       University Librarian             Library Client Survey    2013        High       UTAS Library Strategic Plan
information           resources are available to assist                                                                                          2013-2015, Students, 1.3
literacy and          students in learning.
research skills and
scholarly resources   3.4.2 Ensure information literacy        University Librarian             Library Client Survey    2013        High       UTAS Library Strategic Plan
are adequate and      resources are adequate and support                                                                                         2013-2015, Students, 1.3
support student       student learning.
learning needs.

3.5 Provide staff     3.5.1 Provide staff with a program of    Executive Director, Student      Number of participants   2014        Medium
with a program of     ongoing professional development to      Centre                            in professional
ongoing               ensure quality service delivery and      Director, Human Resources         development program
professional
                      support.
development to
ensure quality
service delivery
and support.

Goal 4: Respond to student and stakeholder feedback to improve the overall quality of the student experience

Strategy              Action                                   Responsibility                Performance Measure          Timeframe   Priority   Links to other UTAS Strategies
                                                                                                                                                 and Plans

                                                                                                                                                                               14
4.1 Listen to,        4.1.1 Develop and review process for      DVCSE                             University surveys        Ongoing   Medium   L&T Strategic Plan 2012-2014
consider and          reporting and acting on student           Executive Director, Student        (e.g. Library Client                         1.3a
respond to student    feedback data.                            Centre                             Survey)
                                                                Associate Director,                                                             UTAS Library Strategic Plan
feedback, as
                                                                Accommodation Services            Evaluate unit reports
                                                                                                                                                2013-2015, Resources and
expressed through                                               Dean, Director, Principal of      External survey reports
                                                                                                                                                Planning, 2.1
surveys and other                                               Faculties and Institutes          Accommodation
feedback                                                        University Librarian               Services Exit Survey
mechanisms.                                                     Head, SERRU
                      4.1.2 Improve institutional response      Head, SERRU                       Response rates for        2013      Medium   L&T Strategic Plan 2012-2014
                      rate strategy with online surveys with    Dean, Director, Principal of       online surveys                               1.3a
                      support from staff and students.          Faculties & Institutes &
                                                                                                  Feedback from staff
                                                                Divisions
                                                                TUU President                      and students

                      4.1.3 Develop actions from eVALUate       Executive Director, Student       SERRU Webpage with        2013      High     L&T Strategic Plan 2012-2014
                      on the Student Evaluation, Review         Centre                             student outcomes                             1.3a
                      and Reporting Unit (SERRU) webpage        Dean, Director, Principal of       linked to Student Page
                      and linked to the Student Home Page       Faculties & Institutes &
                                                                                                   and TUU webpage
                      and TUU webpage.                          Divisions
                                                                Head, SERRU
                                                                TUU President
                      4.1.4 Develop a formal process of         DVCSE                             SSAF student survey       2013      High     L&T Strategic Plan 2012-2014
                      consultation with students for            Executive Director, Student       Consultation process                         1.3a
                      obtaining feedback on priorities for      Centre
                                                                                                   with students
                      Student Services Amenities Fees           TUU President
                      (SSAF) funding.                           SSAF Steering Group               Final report

                      4.1.5 Develop an online student portal    Executive Director, Student       Informal feedback and     2013      Medium
                      for informal student feedback which is    Centre                             actions undertaken
                      linked to the Student Centre webpage      Head, SERRU
                      and SERRU webpage.

4.2 Use institution   4.2.1 Develop process to regularly        DVCSE                             Retention data            2014      High     L&T Strategic Plan 2012-2014
wide data             report on student retention and           Executive Director, Student       Attrition data                               1.3a
collection systems    progression at the Faculty/School         Centre
                                                                Director, CUPP
and online teaching   level.
                                                                Dean, Director, Principal of
tools to monitor                                                Faculties and Institutes
student retention
                      4.2.2 Explore learning analytics in the   DVCSE                             Learning analytic         2014      Medium   L&T Strategic Plan 2012-
                      learning management system, MyLO,         Head, TILT
                                                                                                                                                                           15
and progression.      as key indicators to monitor student     Head, SERRU                        software development                             2014, 3.3a
                      retention and progression at the unit
                      level.

Goal 5: Facilitate inclusive and accessible learning in a community environment ( physical, social and online)

Strategy              Action                                   Responsibility                 Performance Measure           Timeframe   Priority   Links to other UTAS Strategies
                                                                                                                                                   and Plans

5.1 Engage in         5.1.1 Facilitate campus-based,           ProVice-Chancellor (Regional      Number of campus-         2014        High       Open to Talent, C1.1, CI.2,
meaningful            regional and discipline- based           Development)                       based, regional and                              C1.3
partnerships with     community forums to showcase ideas,      Dean, Director, Principal of       discipline-based
communities in        debate and the range of student          Faculties and Institutes           community forums
Tasmania and          learning undertaken in local                                               Feedback from key
across the world to   communities and across the world (for                                       stakeholders in the
support student       e.g. architecture, teaching and                                             community
learning              nursing).
                      5.1.2 Work with local communities        Executive Director, Student       Review student safety     2013        High       L&T Strategic Plan 2012-
                      and police to ensure student safety is   Centre                             incidents                                        2014, 1.2h
                      monitored and maintained.                Associate Director, Student       International Student
                                                               Experience                         Barometer (ISB)

                      5.1.3 Provide a community support        Executive Director, Student       Harassment and            2013        High       Open tot Talent, E1.3
                      network to students who may have         Centre                             Discrimination Contact
                      experienced harassment and/or                                               Officers Network
                      discrimination against them.                                               Report it
                                                                                                 Grievances and appeals
5.2 Provide           5.2.1 Offer student support to engage    VC                                Diversity of cultural,    Ongoing     High       L&T Strategic Plan 2012-
opportunities for     at locations dispersed throughout        COO                                academic, sporting and                           2014, 1.2e & 3.3d
students in remote,   Tasmania, in Sydney, offshore and by     Dean/Director/Principal            social programs and
                      flexible delivery.                       of Faculties and Institutes,                                                        Student Inclusion Plan 2013-
regional and off-                                                                                 personal and academic
                                                               Executive Director, Student                                  2013        High       2015 1.4.2
shore campuses to                                              Centre                             programs
engage with peers                                              Director, CUPP                     Increase in number of
and community.                                                 University Librarian               units and course that
                                                               TUU President                      offer flexible delivery
                                                                                                 Delivery of Diploma
                                                                                                                            2015        Medium
                                                                                                  of General Studies in

                                                                                                                                                                                 16
additional/alternative
                                                                                                  locations/sites/modes
                                                                                                 Improved resourcing of
                                                                                                  support services to
                                                                                                  provide support in
                                                                                                  Sydney, and improved
                                                                                                  access to support
                                                                                                  services for offshore
                                                                                                  and remote students.
5.3 Increase          5.3.1 Develop an Engage UTAS             Executive Director, Student       Number of students        2014   Medium   Open to Talent, S1.2, S3.4, C5
opportunities for     strategy to promote targeted             Centre                             that participated in
work placements,      opportunities for students to            Dean/Director/Principal of         student exchange,                         L&T Strategic Plan 2012-
                      participate in student exchange,         Faculties and Institutes                                                     2014, 3.2c & d; 4.3b, c & e
work-integrated                                                                                   volunteering, work-
                      internship, volunteering, work-          University Librarian
learning,             integrated learning, accelerated         TUU President                      integrated learning and
                                                                                                                                            UTAS Library Strategic Plan
internships,          learning programs, leadership                                               community
                                                                                                                                            2013-2015, Students, 2.3
accelerated           programs and community engagement                                           engagement activities
learning programs     activities.                                                                Number of students
and volunteering in                                                                               that participated in
the University,                                                                                   practicums and
industry and                                                                                      internships
community.

5.4 Ensure that       5.4.1 Ensure student facilities and      COO                               Usage/availability        2013   High     Open to Talent, E2.2
student facilities    spaces, formal and informal learning     DVCSE                              figures for student
are well              and teaching spaces are well             CIO, ITS                           facilities                                L&T Strategic Plan 2012-
                                                               University Librarian                                                         2014, 1.2 c
maintained and        maintained and upgraded and provide
                                                               Executive Director, Student       Student Spaces and
upgraded.             access for students with disabilities.   Centre                             Facilities Survey
                                                                                                                                            Social Inclusion Plan 2013-
                                                               Director, CUPP                                                               2015, 3.6
                                                               Dean, Director, Principal of
                                                               Faculties and Institutes
                                                               TUU President
                      5.4.2 Consolidate and update             COO                               Accommodation             2013   Medium   Open to Talent, S 5.4, E.2.2
                      accommodation facilities to ensure       DVCSE                              figures
                      these are well maintained and            TUU President                     Student Spaces and
                                                               Associate Director,
                      upgraded and affordable.                                                    Facilities Survey
                                                               Accommodation Services

                                                                                                                                                                           17
5.4.3 Ensure catering facilities are of a   COO                            Review of catering          2014   Medium   Open to Talent, S5.4, E2.2
                      high quality.                               DVCSE                           facilities
                                                                  Associate Director,
                                                                                                 Student Spaces and
                                                                  Accommodation Services
                                                                                                  Facilities Survey

                      5.4.4 Commit to well-maintained             COO                            Review campus               2014   Medium   Open to Talent, E2.2
                      campus parking facilities and transport     DVCSE                           parking facilities
                      options so that students are not                                           Review student
                      disadvantaged.                                                              transport options
                                                                                                 Student Spaces and
                                                                                                  Facilities Survey

5.5 Ensure that the   5.5.1 Provide students with access to       COO                            Usage/accessibility         2013   Medium   Open to Talent, E5
learning              infrastructure and support in all           DVCSE                           figures for all libraries
                                                                  University Librarian                                                        L&T Strategic Plan 2012-
environment is        libraries.                                                                 Student Spaces and
well resourced,                                                                                   Facilities Survey                           2014, 1.2 c
accessible and                                                                                   Library Client Survey                       UTAS Library Strategic Plan
safe.
                                                                                                                                              2013-2015, Campuses and
                                                                                                                                              Infrastructure, 1.1, 1.2

                      5.5.2 Provide students with access to       COO                            Usage figures for ITS       2013   High     L&T Strategic Plan 2012-
                      infrastructure and support for ITS          DVCSE                           support                                     2014, 1.2 c
                      activities and resources.                   CIO, ITS

                      5.5.3 Develop an application for            Head, Commercial Services      Application developed       2013   High     Equity and Diversity Principles
                      mobile devices that provides easy           and Development                 and available to
                      access for students to the institutional                                    students
                      database of physical spaces, including
                      details on accessibility
                      5.5. 4 Commit to Wi-Fi access and           COO                            Review wireless access      2013   Medium   UTAS Library Strategic Plan
                      computer availability across all            DVCSE                           and computer                                2013-2015, Campuses and
                      campuses.                                   University Librarian            availability                                Infrastructure, 2.2
                                                                  CIO, ITS                       Student Spaces and
                                                                  TUU President                   Facilities Survey
                                                                                                 Library Client Survey

                                                                                                                                                                           18
5.5.5 Align timetabling processes to     COO                               Review timetabling        2013   Medium
                      student learning ensure students have    DVCSE                              processes
                      access to well managed courses.          Deans/Directors/Principal of      Student Spaces and
                                                               Faculties and Institutes           Facilities Survey

                      5.5.6 Ensure video conferencing          COO                               Student Spaces and        2013   High
                      processes provide students with an       DVCSE                              Facilities Survey
                      integrated learning environment.         CIO, ITS

5.6 Ensure that all   5.6.1 Ensure students are supported by   DVCSE                             % of units with a         2013   High     Open to Talent, S 3.6
students, including   a suite of online resources, including   Deans/Directors/Principal of       MyLO Online
distance students     the Learning Management System,          Faculties and Institutes           Presence (MOP)                            L&T Strategic Plan 2012-
                                                               Director, CUPP                                                               2014, 1.2 c & d, 3.3 c
are supported in      MyLO.
                                                               Head, TILT
the online                                                     University Librarian                                                         Social Inclusion Plan 2013-
environment.                                                   TUU President                                                                2015 1.4.2

                                                                                                                                            UTAS Library Strategic Plan
                                                                                                                                            2013-2015, Students ,3.1

                      5.6.2 Ensure students are provided       DVCSE                             Staff and student         2013   Medium   Open to Talent, S 3.6
                      with accessible open educational         Deans/Directors/Principal of       feedback on use of
                      resources (OERs) and MOOCs for           Faculties and Institutes           OERs and MOOCs                            L&T Strategic Plan 2012-
                      online and blended learning.                                                                                          2014, 3.3b

                      5.6.3 Offer targeted support and         University Librarian              Feedback on access        2014   Medium   UTAS Library Strategic Plan
                      guidance services online so that         CIO, ITS                           and support to services                   2013-2015, Students 1.1, 2.1,
                      students are supported with a range of   Executive Director, Student        online                                    2.2
                                                               Centre
                      blended learning opportunities.

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