Student Handbook 2021 - UP Education
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Student Handbook 2021
Welcome to UP International College
New Zealand
Kia ora, At UP International College New Zealand, we have a
passion for education. The values of UP International
At UP International College New Zealand we want you College New Zealandare underpinned by a
to succeed academically. Our objective is to help you commitment to see our students succeed in every
learn as much as possible in the time available so you facet of their lives.
achieve your goals and move on to further study.
This Handbook is designed to focus on life at the
As I write this, I am aware that a number of our college and provide answers to a range of questions
students are offshore and online. Thank you for joining you might have about what you need to do, not only
us and placing your trust in us to help you achieve at the start of the course but throughout the year.
your goal. We are a mobile technology Campus
UP International College New Zealand has agreed to
with many years of experience using technology in
observe and be bound by the Code of Practice for the
assisting students to learn – we encourage the use
Pastoral Care of International Students published by
of electronic mobile devices for learning in class and
the New Zealand Ministry of Education.
out of class. For this to work well, we need you to be a
responsible user of that technology.
We have many people who can help you if you don’t
know what to do. Check the Handbook first to find an
Our Blackboard learning resources are extensive
answer, but if you are not certain about something,
and designed specifically for you in Foundation. We
please ask a member of staff. If they cannot help you
have many years of experience using technology in
directly, they will find someone who can.
assisting students to learn.
Best wishes with your studies and work hard!
Sections of this Handbook are relevant for students
who are on Campus rather than studying online.
Certain sections may not be relevant for some
students as their course progresses.
Remember that English goes on outside the
classroom as well, so for those of you in Auckland or
Wellington, make the most of your stay. Use every
opportunity to read, write, listen and speak in English
as this will undoubtedly make your learning at a
tertiary level easier and more enjoyable. I strongly
encourage you to make the campus an English-only Yours sincerely
zone as much as possible.
Craig Monaghan
Executive Principal
UP International College New Zealand
2
2Contact
This handbook provides you with all the information you need to know about UP English for Future Studies
(UPEFS) (registered as ‘Intensive General English’ with NZQA), The University of Auckland Certificate in Foundation
Studies and AUT University Certificate in Foundation Studies, and Victoria University of Wellington Certificate in
Foundation Studies registered as ‘UP International College Foundation Studies Programme’ (Level 3).
Senior Leadership Team AUT Mr Matt Kelly
matt.kelly@up.education
Mr Craig Monaghan
Executive Principal AUT Mr Jacques September
craig.monaghan@up.education jacques.september@up.education
Mrs Heather Blakeborough VUW Mr Carrone Conroy
Head of College AUT carrone.conroy@up.education
heather.blakeborough@up.education
Mr Bryce Pedersen
Other Key Contacts
Head of College VUW
bryce.pedersen@up.education
Ms Katya Mitchell Ms Anyuan Wang
Education Pathways Counsellor UoA & AUT
Head of College English Studies
katya.mitchell@up.education anyuan.wang@up.education
Mr Michael Graham Ms Yuki Ru (Auckland Campus)
Head of Operations Attendance Officer
michael.graham@up.education yuki.ru@up.education
Mr Nandy Nathu Ms Maureen Ma’alo (Wellington Campus)
Deputy Head of College Discipline & Welfare Attendance Officer
nandy.nathu@up.education
maureen.ma’alo@up.education
Mr Julian Latimer
International Student Support Team
Deputy Head of College Academic
studentsupport@up.education
julian.latimer@up.education
Accommodation Team
Ms Helen Robertson
accommodation@up.education
Senior Audit/Welfare Manager/UoA Dean
helen.robertson@up.education Admissions Team
admissions@up.education
Deans
IT Student Support Team
UoA Mrs Joanne Bentley
https://studentsupport.up.education/
joanne.bentley@up.education
UoA Mrs Jackie Morgan
jackie.morgan@up.education
3Statutory information for students
Education Act
Section 234B of the Education Act requires providers If you are a student from China, register online
to attest to the following: with the Education section at the Chinese Embassy.
Other Costs: Page 4 of the Information and Application Registering allows you to share your contact details with
Form advises costs that are additional to tuition, insurance the Embassy in case of emergency. It also enables you to
and accommodation. receive your ‘Certificate for the returned Overseas Students
or Scholars’ when you complete your qualification in New
Student Services fee: UP Education Campus does not
Zealand. The certificate is issued by the Education section
require additional Student Services fees as the costs of such
of the Chinese Embassy in Wellington or by the Chinese
services are included in tuition fees.
Consulate in Auckland or Christchurch and enable New
Material conflicts of interest: None of the governing Zealand qualification to be recognised in China. Visit
members of UP EDUCATION have a material conflict chinanz-education.org to register.
of interest with another school or PTE nor are involved
in organisations that provide goods and services to
our students.
UP International College
New Zealand Expectations
There are many staff who can help students with In addition, students must respect and abide by
problems. You need to have courage and confidence New Zealand laws. A breach of New Zealand law is
to ask. deemed to be a breach of Campus rules. A breach
of these rules may ultimately result in the student
On Campus there is the College Code of Conduct is
concerned being removed from the College roll
there to guide and protect everyone. This is based on
and required to leave. Other penalties may include
respect for others and their property, and on ensuring
a student being suspended from the Campus for a
that the Campus maintains an excellent reputation in
the community. Inappropriate behaviour may reflect number of College days.
poorly on all students, as the business community
of the city (many of whom are future employers of
students) observes the standards the Campus sets
and judges the Campus accordingly.
It is important that the College Code of Conduct is
respected.
All students are required to follow the Code of
Conduct.
Code of Conduct may, from time to time, be changed
as Senior Leadership sees fit. Every effort will be made
to advise students of such changes either during class
or on noticeboards or digital screens.
4Deans Tutors
The Dean is the person who is responsible for Students will have a teacher who is called the ‘Tutor’.
the wellbeing and monitoring of students in each This is another person to contact if students have any
programme. concerns/queries/problems.
If students have any questions, concerns or challenges The Tutor will meet with students during the course to
and would like some help, the Dean is the person to discuss students’ interests, give students advice and talk
contact. The Dean and Attendance Officer will also about the progress after reports are issued.
monitor student’s attendance and talk with students if
there are any issues. The Tutor is a responsible adult who is there to assist.
If for any reason they cannot help students the Tutor
If any students are feeling lonely, home sick, anxious and will direct them to a person who can give students the
needs someone to talk to, the Dean is there for support. assistance they need.
Tutors and teachers can also provide support.
Please do not be afraid to ask for help. We recognise
there will be times of pressure for students and we are
here to assist you.
Medical Support Sonder
/Counsellor Auckland and Wellington Campuses also work with
Sonder, an organisation that provides 24/7 support for
UP International College New Zealand can provide
students in New Zealand via live chat or phone with
access to a medical professional and counsellor if
any issue. The free App can be downloaded to mobile
requested. The Dean will arrange medical or counselling
phone this ensures 24 hours support in a time of need.
support if required.
Any student can use Sonder when walking home alone
at night, meeting up with someone they do not know,
going on a first date, experiencing stress or anxiety, ill or
injured, at any time they do not know who to turn to for
help.
UP International College New Zealand encourages all
onshore students to download the application as soon
as they begin their course of study.
Download the Sonder App be.sondersafe.com/up
Call +64 9 2222099
Email support@sondersafe.com.
5Absences Auckland Campus yuki.ru@up.education
Wellington Campus maureen.ma’alo@up.education
Absence due to illness (or other reasons) Other absences will be recorded as:
during term. • Explained – You were absent and you gave an
IF STUDENTS ARE ILL, THEY ARE ADVISED TO VISIT A explanation as to why you were away. This type of
NEW ZEALAND-REGISTERED DOCTOR. absence counts against you for the purposes of
meeting visa requirements. However, we know where
The doctors below are in the CBD and are recommended
you were, that you were safe and therefore are not
by Immigration New Zealand to complete medical and
as concerned about calling your agent or parents.
chest x-ray certificates for New Zealand visa applications.
As such, they are approved for medical certificates for Missing an assessment due to illness
attendance purposes. Students who provide a medical (or other reasons)
certificate from another medical centre may not have
All Foundation Studies programmes allow for
this automatically accepted for attendance purposes.
Compassionate Consideration for a missed assessment
due to illness and/or exceptional circumstances.
Doctors (Monday-Friday)
• C
ollege Hill Doctors (09) 360 8008
If students miss a test or examination because they are
46 College Hill, Ponsonby 8:30 – 17:30
ill and would like to be considered for ‘compassionate
• Q
ueen Street Doctors (09) 222 2577 consideration’, and given an assessed mark, students
1st Floor, Dingwall Bldg, 87 Queen St 8:00 – 17:00 must provide a medical certificate from a registered New
• C
aring Clinic Doctors (09) 360 8008 Zealand doctor. The medical certificate must be dated
Level 8, 175 Queen St 8:30 – 10:00 on the day of the examination/test. UP International
College New Zealand Senior Leadership reserves the
• V
ictoria Park Medical Suite (09) 557 3333 right to make the final judgement on accepting a reason
5 Vernon St, Victoria Park, CBD 8:30 – 17:30 for absence. To apply for an assessed mark students
• D
octors 109 (09) 366 0109 must fill in the absent from assessment form.
Level 3, 109 Queen St 8:30 – 17:30
• A
uckland City Doctors (09) 280 3555 UP International College New Zealand does not accept
415 Queen St 8:30 – 17:30 late assignments – for any reason.
Attendance Assessment
At UP International College New Zealand attendance
is marked every period. If a student is in class they are Procedures for Internal Assessments
marked as present.
Internal Assessments should be a regular part of every
If a student is not in class, for whatever reason, they subject. All internal assessments should be marked
are marked absent. If a student is absent for medical in a timely manner and students given the opportunity
reasons they must provide a medical certificate dated to review the marking of the assessment.
the day they are sick from a registered New Zealand 1. All Internal Assessments (tests, assignment) should be
doctor, then it is most likely that the absence will be marked against a mark scheme in a timely manner.
recorded as an M. This absence will not count against 2. Students should have the opportunity to review their
a student for immigration status. In a limited number internal assessment’s marking. For any queries on
of other cases, an absence may be considered as marking that can not be resolved, the student should
allowed and will not count against the student, but will return the assessment before leaving the classroom
still be recorded as an absence. and contact Mr Latimer (Auckland) or Mr Pedersen
(Wellington).
Backdated medical certificates (i.e. where students
3. Marks must be entered into the appropriate
tell the doctor they were sick the day before) are not
Blackboard course within 24 hours of the Assessment
accepted.
being checked. Students will have 48 hours from the
All medical certificates should be given to the period the Assessment is checked to view the mark
Attendance Officer. on Blackboard to confirm it is the correct mark. No
sign-off sheets are required.
4. After 48 hours from the Assessment being checked,
6UP International College New Zealand will assume that h. If in the opinion of the Doctor, the student may be
the marks are correct and no other communication given (at the discretion of the Senior Leader and Head of
will be entered into. Due to privacy, issues documents Faculty):
with student’s names and marks should not be i. An alternative examination or
circulated to students as a sign off sheet.
ii. A mark based on the average of their other
5. After 48 hours where possible, assessments should assessments in that subject and/or
be returned to students for their keeping. This will not
iii. A viva voce examination.
occur for final exams.
6. Re-consideration of Internal Assessment result. If a
student wishes to have an internal assessment result If a student misses an examination due to unforeseen
reconsidered they must apply to their teacher in circumstances (e.g. an accident, family death) then an
writing within 24 hours of receiving the result of the assessed mark may be given at the discretion of a Senior
assessment Leader. Appropriate evidence may be required for this to
occur.
UP International College New Zealand Campus
procedures
If students have any concerns about an assessment or
1. For ALL internal assessments, where the date examination, they should contact a Senior Leader.
due is well advertised in course documentation,
Compassionate Consideration will only be considered
in “Exceptional Circumstances”. Change of Address
2. For ALL internal assessments that count towards a
final grade, the following procedures apply: UP International College New Zealand must have your
a. A student who misses an assessment without a updated personal details in case of emergency. It is
good reason can not sit in the assessment at a student’s responsibility (a condition of your visa) to
different time. ensure that UP International College New Zealand has
accurate up to date details at all times.
b. A student who is ill will need to inform a Senior
Leader at each Campus. BEFORE the assessment.
Reporting after the assessment may result in a non- Collaborating
award grade.
c. If in the opinion of the Senior Leader, the student and Plagiarism
may be given
i. An alternative assessment or Collaborating means working with one or more other
ii. A mark based on the average of their other people. In some cases a student’s assessed work will be
assessments in that subject and/or
a collaboration of work between students and this will
iii. A viva voce assessment.
be acceptable. However, in a number of assessments
d. Documentation should be recorded in Artena as to
students will be expected to work by themselves. To
the procedure taken and outcome.
collaborate in these situations, it would be called
e. A student who is ill will need to report to a Senior
cheating and a student would be at risk of earning zero
Leader BEFORE the examination. Reporting
marks for the
after the examination – the student will have
been deemed to have not followed the correct work.
procedure and 2b will apply.
f. If. If in the opinion of the Senior Leader the student Plagiarism is copying from someone else’s work without
is too ill to sit the examination, then they will be acknowledgment. The original could be a published
sent to a Doctor of UP International College New
source, a computer source or another student’s work.
Zealand’s choice for an assessment. There may be
a guideline sheet that Doctors can follow in their Plagiarism is unacceptable and will be dealt with
examination of the student. The Doctor’s Report will seriously. This may result in loss of marks.
be presented to the Senior Leader by the student
for consideration.
g. If in the opinion of the Senior Leader, the student
is not too ill to sit the examination they will need sit
the examination.
7Complaints, Appeals and Students who miss classes to complete assignments risk
a zero mark.
Grievances If students do not meet a deadline, they may still need to
complete the work and hand it in for course completion.
There must be an exceptional reason for work to be
When students come to UP International College, they accepted late, and this must be approved by a Senior
can expect to receive a high standard of education and Leader.
feel safe while living and studying in NZ. UP International
College New Zealand is a signatory to the Code of
Practice for the pastoral care of international students
Discipline Policy and
which outlines the legal obligations education providers
must abide by.
Procedures
If any student has a complaint, they can contact UP Misbehaviour
International College New Zealand or external agencies
such as NZQA or iStudent Complaints. The complaints When a student is causing concern with ongoing
process to follow is on Blackboard and on noticeboards poor behaviour/ongoing poor attendance or failing
around the College. to comply with the College code of conduct and
procedures, a Dean/Senior Leader will contact the
Copyright student. If the problem persists, a warning maybe
given.
Students and teachers are required to be aware of the
Discipline warnings
terms of the Copyright Act and the conditions it imposes
on schools. This is available on Blackboard and on
Campus. There are several levels of disciplinary warnings
dependent upon the nature of the offence and/or the
student’s discipline history.
Correspondence
The discipline process at UP International College New
and communication Zealand is outlined below:
It is essential that students check email regularly – this is • A First Written Warning from the Dean.
the students’ responsibility. • A Second Written Warning from Deputy Head of
International Student Support Team communication College.
(on fees reminders, visa information, etc.) will be sent • A Third and Final Written Warning from the Head of
electronically to the student’s Campus email address. College.
This address is also accessible via account.up.education
• If the student’s behaviour continues to be
Copies of letters are sent to parents and agents via
unsatisfactory, the Executive Principal will have the
email. Students may also request a hardcopy of the
option to suspend the student and refer the student to
letter.
the Disciplinary Committee to formally consider the case
and decide whether or not to exclude/expel the student.
Deadlines Note:If a student is under 18 years of age, parents/agent
will be notified.
Please note that campus policy requires assessment If a student is over 18 years of age, parents/agent will be
deadlines to be met. notified on a case by case basis.
Technology problems will not be accepted as
a valid reason for not handing in work on time.
The due date is the last day for the work to be
submitted. If students are absent on the day, they are still
responsible for ensuring the work reaches the Campus
on time. If necessary, students may send the work by
courier or email.
8Emergency Students are expected to take good care of their iPad
and remember to charge the battery each night so it is
Evacuation Procedure ready to use in class. It is a good idea to bring the iPad
charger to school.
The Campus computer system provides free internet
Evacuation routes are well marked and evacuation details access to students. This Responsible Internet Use
are in every room and lobby. The signal for evacuation statement helps protect students by clearly stating what
is a continuous ringing of the alarm bell. The Campus is is acceptable and what is not:
required to have regular practice drills.
• A
ccess is only via the user’s authorised account
If the alarm rings, you must exit the building immediately and password
in an orderly and sensible manner. Use the normal exits
• A
student ID and password must not be given to any
unless these are clearly cut off, but do not use the lifts.
other person. College computer and internet use
Please stand clear of the roads to allow access for
must be appropriate to the student’s education
emergency services.
• C
opyright and intellectual property rights must
Cultural Safety be respected
• U
sers are responsible for emails they send and for
contacts made
UP International College New Zealand is a multi-cultural
school, students are expected to respect the cultures of • E
mails should be written carefully and politely.
others. Students will be exposed to the uniqueness of As messages may need to be forwarded, using email
New Zealand culture. is appropriate.
ID Cards Lost Property
All students are required to carry their UP International All lost property should be handed in to Reception.
College New Zealand student ID card. It is required
for some transport providers and you can gain other
concessions from it, too. Students may be required
Medical and Travel
to show the ID card for identity purposes at other
times, such as during exams. If students lose their ID
Insurance
card, they can order another card at Reception at
replacement cost. All international students on Campus are required to
have medical insurance. This is to ensure our students
Internet Use get the best possible healthcare while in New Zealand.
Campus International Support Team organise medical
and travel insurance for students through Southern
Be a responsible internet user Cross Healthcare, New Zealand’s largest health
iPad insurance provider. If students have a different
The school will issue students who are studying on insurance company, they are required to provide a
Campus with an iPad (and charger) for the duration copy of the policy, which will be kept on their student
of their study with us. Students can use their iPad to
file.
access study materials, use learning apps, take class
notes, make videos for their homework tasks, and do
many other great things. Money Lending
The iPad is a learning tool. It is not for entertainment, so
students must not use it to watch videos or play games. Each year we have a number of students who report they
If teachers see that students are not using their iPad
have lent money to ‘a friend’ but it hasn’t been repaid. It
appropriately, they may report it to the Dean.
is our very strong recommendation that students do not
The “Settings” on an iPad must be in English, not in the
lend money to anyone. Under no circumstances should
student’s native language.
money be lent without a written signed agreement
stating the terms and conditions of the loan. The
9Campus takes no responsibility for money lost in loans. Please ensure that the visa is up to date, and that the
course students are taking, or the Campus name,
Privacy is stated on the visa. Enquire at the International
Student Support Team if there are any questions or a
student needs to renew their visa. The International
All information collected by the Campus during a student’s
Student Support Team can assist students who
enrolment and subsequent time at the Campus shall
apply before the visa expiry date to renew their visa,
be governed by the principles of the Privacy Act 2020.
The Privacy Act provides that businesses should make providing their attendance is higher than 90%.
individuals aware that their personal information is being If students need to leave the programme for a period
collected, the purpose it is being collected for and who of time that is more than 10 school days, students
is holding it. It also provides individuals with the right to need to seek for approval from the Head of College
access and correct personal information the business as Immigration NZ will need to be informed.
holds.
Personal information held by the Campus may not be Transport
passed to another individual (by electronic or hardcopy
Students are strongly advised to use public transport
means), or seen by anyone (e.g. by computer screen
to and from Campus.
or hardcopy) unless specific permission is given by the
individual on whom the information is stored, or in the Parking is difficult and expensive and driving at peak
Privacy Officer’s view there are acceptable grounds times can be stressful and cause unexpected delays.
within the law for doing so.
Parking difficulties do not provide an adequate reason
The Campus Privacy Officer is the Head of Operations, for being out of class or for being late.
Mr Graham.
Similarly, transport problems are not a reason for
being late or absent unless these are clearly outside
Smoking, Alcohol, the student’s control.
Drugs and Vaping
Verifying Documents
All UP Education campuses are smoke-free environments,
and this applies to staff, students and visitors. Sometimes copies of documents need verification.
Smoking or vaping is also not permitted at Campus or on The University of Auckland, AUT University or Victoria
Campus-related activities. University will often need the signature of a Senior
Alcohol and drugs must not be brought onto Campus or Leader to verify the student’s UP International College
consumed/used on Campus-related activities New Zealand Statement of Results. In all cases,
originals or certified copies must be presented before
Student Visa
new copies can be verified.
and Student Permit Student Code of Conduct
International students must hold a valid student All students are expected to:
visa before commencing the programme they are 1. Be on time and in class ready to learn at all times
currently enrolled in at UP International College New 2. Always have the correct equipment (iPad, books,
Zealand. pens)
This is the law in New Zealand. A valid visa means a 3. Attempt all work set
student has an electronic visa with details that match 4. Ask for help
the Offer of Place. 5. Meet deadlines for completion of work
Students must renew their visa before the expiry date 6. Must not act in any way that disrupts the learning of
and if students leave the Campus during booked others
programme, students must renew their visa within 7. Respect the personal property of others
seven working days of departure. Students who 8. Respect the personal rights of all
complete their booked programme have a valid visa 9. Respect the building and learning environment
until the date indicated on the visa label. 10. Abide by all regulations and requirements
1011. Behave in ways that will not create a health and
safety hazard, impede operational activities, or
Student Wellbeing
damage the goodwill of the public.
12. Comply with all reasonable directions given by a At UP International College New Zealand, student
staff member in order to maintain health and safety wellbeing and engagement with learning is very
at the College. important to us. We want to ensure that we do all that
we can to support students to complete your course of
13. Wear appropriate footwear at all times. This is a
study successfully. At times students might encounter
health and safety requirement.
challenges in your life that impact on learning. The Deans
14. Comply with the non-smoking regulations and not or International Student Support Team can help students
smoke in any area of the premises, except where to find a doctor if needed. Students can also google
designated as smoking areas. “GPs” in the area. Hospitals are listed online. The Deans
15. Refrain from accessing, altering or removing items or International Student Support Team can also contact
from the records of any present or past student a counsellor if any student is feeling anxious or worried.
or staff member, in either printed or electronic TalkingWorks is a wellbeing site that can connect
form. No information pertaining to present or past students with professional counsellors. The Talkingworks
students or staff members may be provided to any directory provides names of professional counsellors,
other party. psychotherapists, and psychologists throughout New
Zealand. Support is available in a wide variety of
Refer also to the International student Policy https:// languages. https://www.talkingworks.co.nz/
www.up.education/content/uploads/2019/08/UPIC010_
International_Student_Policy_form.pdf Ways to look after your wellbeing
• Care for others
Health and Safety • Take a break
• Eat well
To ensure student safety, pre-existing medical conditions • Do something that you are good at
must be recorded on the enrolment form.
• Talk about your feelings
The International Student Support Team must be
• Keep active
informed if there are any new medical conditions.
• Ask for help
Students should not attend classes if they have any
• Accept who you are
medical condition that is contagious.
• Keep in touch
In New Zealand it is mandatory that all injuries, accidents
and near misses at are reported so that actions can be
taken to prevent these happening again. Any student
who has an injury, accident or near miss while at the
Campus must report this to Reception.
First aid kits are kept on each floor of the College
Campus to treat minor injuries. If a student has a minor
injury, he/she should go to Reception for assistance.
Fire evacuations, earthquake and lockdown drills will be
held on a regular basis to ensure student safety. Details
can be found on noticeboards throughout the College.
If the alarm rings, students should exit the building
immediately in an orderly manner. Use the identified exits
unless these are inaccessible. Do NOT use the lifts. When
outside of the building, stand clear of the roads and
allow access for emergency services.
For further details on Health and Safety at UP
International College refer to the Health and Safety
Manual on Blackboard and noticeboard on Campus.
11Avenues
For Advice
Address change Tutor/Attendance Homestay and Accommodation
If you change your address Officer accommodation Officer, Level 1
If you are an International
Student and want to discuss your
Absence request Head of College
homestay and accommodation
To apply for leave from school arrangements/concerns
Appeal procedures Head of College Health Deans Q204
To see a doctor or dentist
Assessments Head of College
Questions about marks, School ID card Level 1C
assessments given
If you lose your card
Attendance Attendance Officer Leave applications Head of College
Bank Welcome Centre
Medical/travel insurance Welcome Centre
If you are an International
Student and want to open To apply for medical insurance
a bank account with Southern Cross Healthcare
Complaints Head of College To make a claim Welcome Centre
Complaints about cheating, To insure items Welcome Centre
collaboration and sharing
of work Complaints about teachers Head of College
Complaints about unfair Head of College
treatment Invoices Accommodation
To pay accommodation fees, Officer, Level 1
see Accounts staff
Complaints about teachers Head of College
Course changes Head of College
If you are an International Official letters Welcome Centre
Student and want and wish Proof of study/payment
to change your next course
Student visas Welcome Centre
Computer/iPad Teacher initially
To renew your student
To log in to your computer/ iPad, IT support, Level 3 visa/ permit
or for other questions relating
to computers Student wellfare/Pastoral Deans room 204
concerns
Harassment officers Library, Level 1C For any help
Ms J Ottaway Q204
Mr J September
12Important Contact
Numbers
Auckland Campus Wellington Campus
24/7 Emergency Contact number 021 224 4149 24/7 Emergency Contact number 021 513 617
Reception number (09) 307 5399 Reception number (04) 979 5569
Attendance number 021 179 3769 or (09) 3074473 Attendance number 021 538 391 or (04) 979 5569
Wechat Upeducationpathways (Ms Yuki Ru) (Wellington Campus)
24/7 Accommodation Emergency for all 24/7 Accommodation Emergency for all
locations 021 597 135 locations 021 597 135
Useful phone numbers and websites •Lifeline (0800 543 354)
•Optometrists www.nzao.co.nz
•Alcohol & drug helpline (0800 787 797) •OUTLine (0800 688 5463)
•Automobile Association (AA) (0800 500 222) •Problem gambling helpline (0800 654 655)
•Chinese Lifeline (0800 888 880) •Poison emergency (0800 764 766)
•Citizens Advice Bureau (0800 367 222) •Quitline – quit smoking (0800 778 778)
•Doctors www.healthpoint.co.nz •Rape Crisis (0800 623 1700)
•Dentists www.dcnz.org.nz •Samaritans (0800 543 354)
•Depression Helpline (0800 111 757) •Youthline (0800 376 633
•Healthline (0800 611 116)
13www.up.education
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