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TAYLORS COLLEGE STUDENT HANDBOOK taylorsauckland.ac.nz
Contents Welcome to Taylors College . . . . . . . . . . . . . . . . . . . . . . . .1 Living in Auckland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Our Campus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Fire and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About the Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Student Welfare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Code of Conduct & Disciplinary Procedures . . . . . . . 13 Attendance & Discipline Pathway . . . . . . . . . . . . . . . . 15 Regulations for International Students . . . . . . . . . . . 17 Cancellation and Refund Policy. . . . . . . . . . . . . . . . . . . 19 Grievance and Complaints Procedures . . . . . . . . . . . . .21 Taylors College Assessment Information . . . . . . . . .23 Enrolling in a Programme . . . . . . . . . . . . . . . . . . . . . . . .26 Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Accommodation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Harassment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Drug & Substance Use Guidelines . . . . . . . . . . . . . . . .37 Summary of Education (Pastoral Care of International Students) Code of Practice 2016 . . . 39
Taylors College
Our Staff
Welcome
This handbook has some important
information about the College and student
life. Please read it carefully and keep it for
future reference.
You have come to study with us in order to
achieve your academic goals. It is very
difficult to study in a strange country and
in a new language.
At Taylors College we are committed to
helping you reach your goals and to
ensuring you are safe and happy in New
Zealand.
If you have a problem of any sort, please
ask for help. Every staff member is
interested in you and your progress. You
should feel free to talk to any teacher or
administrator about anything, and if they
cannot help you they will find you
someone who can.
Mr Lindsay Spedding
Campus Director
Room 2.17
1
taylorsauckland.ac.nz
Campus Director Academic Director
Mr Lindsay Spedding Dr Miriam Bissett
Room 2.17 Room 1.13b
Compliance and Director of Teaching
Business Services and Learning
Manager
Mr Ian McLeod
Dr Lawrence Xu-Nan Room 2.16
Room G.04
Student Welfare Student Services
Manager Manager
Ms Margaret Chen Mr Bakhrom Majidov
Room 1.01 Room G.02
Bursar IT Services Team Leader
Ms Jenny Wang Mr Fraser Dixon
Room 4.16 Room 4.13
2
Taylors College
Living in Auckland
Living In Auckland Auckland weather
Located in the North Island of New Zealand, Auckland has very changeable weather
Auckland is a vibrant South Pacific city and has been said to have ‘four seasons in
situated between two beautiful harbours a day’. The climate ranges from warm to
and surrounded by subtropical islands and hot in summer to cold and crisp in winter.
lush native forest. It is one of the few cities It does not snow in the city but skiing is
around the world where the wild outdoors very popular in the mountains a few
can be enjoyed right alongside the comforts hours drive away.
of home. Central Auckland has a vibrant
cultural scene and some of the best The months of November to April are
education providers internationally. warm (18-30 degrees Celsius).
With a population of over one million people, The months of May to October are cool.
Auckland is New Zealand’s largest and most These months are often windy and wet
cosmopolitan city. Students are an (7-18 degrees Celsius).
established and welcome part of Auckland’s
population and contribute in many ways to
the diversity of this harbour city.
In Auckland you can enjoy theatre, the
arts, restaurants, sporting events, outdoor
activities and more. The central business
district, where Taylors College is located, is
surrounded by some beautiful parks and
reserves, and just a short drive away are
located some of Auckland’s finest beaches.
Auckland is a multicultural society home to
many different cultural groups from around
the world, giving the city a rich cultural mix
that is reflected in its restaurants, meeting
places, events, music and arts.
Our international students are welcomed,
making Auckland feel like a home away from
home.
3
taylorsauckland.ac.nz
Language difficulties Asking For help
Many of you may experience some If there is something you don’t understand,
difficulties speaking English. This is or something you are not sure how to deal
natural. You will be using conversational with, ask someone for help or advice.
English which is probably different from
what you were taught at school. It will • “I don’t understand.
take time to become proficient in your
Could you explain this to me?”
speech.
• “Could you help me please?”
When you talk with your host family, • “I am sad/confused/homesick.
teachers or friends, ask them to speak Could I talk with you about it?”
clearly, to slow down or to repeat • “I would like some help with my
themselves. These people are excellent homework/English/new
sources of new words and phrases. Ask friends.”
them for help with your pronunciation
and vocabulary.
They will be happy to help. If you become
tired and frustrated when you do not
learn as quickly as you would like, relax
and slow down.
Be patient. It takes time.
4
Taylors College
Our Campus
Reception Academic Director
(admissions, medical insurance, (university application, careers advice,
visa, lost properties, and general enquiries) timetable enquiry)
The Reception is your central point of The Academic Director, Dr Miriam
contact for all enquiries. The reception Bissett, is here to assist you with your
staff will be able to assist you or refer choice of courses at university. She will
you on to the best person to answer your give you advice about possible career
question. options and be your contact person for
your university application. She will
The reception is located on the Ground also be the person to see if you have
Floor. timetable issues or subject selection
issues.
Student Welfare Office
The Academic Director can be found
(attendance, accommodation, and on Level 1, Room 1.13b.
welfare enquiries)
The welfare team is available to assist Director of Teaching and
you with accommodation, welfare Learning
enquiries, and under 18 support. They
will also monitor your attendance to (teacher, study, and class assessment
ensure that you are attending class and enquiries)
working to the best of your ability. The Director of Teaching and Learning,
The Student Welfare Office is located on Ian McLeod, can help you with class,
Level 1, Room 1.01. teacher, and assignment enquries. He
is also in charge of the English
Language Preparation (ELP)
Finance Office programme.
(payments and refunds) The Director of Teaching and Learning
The Finance Office is where you make can be found on Level 2, Room 2.16.
homestay payments, and all tuition and
other fees. It is also where you request
refunds for living expenses.
The Finance Office is located on Level 4,
Rooms 4.16 and 4.17.
5
taylorsauckland.ac.nz
IT support Who to ask for help
All computer queries or problems should Students who require assistance should
be directed to the IT Services Team ask any staff member.
Leader, Fraser Dixon, who can be found in
Your Academic Progress:
Room 4.13.
• Teachers, subject and level coordinators
The computer rooms are located on Level
1, Rooms 1.11, 1.12, and 1.13. Computers • For Pre- and Foundation, see Dr Miriam
can also be found in the library on Level 4. Bissett on Level 1, Room 1.13b
WiFi is available for all students. • For English Language Preparation
(ELP) students, see Mr Ian McLeod on
Student Common Room Level 2, Room 2.16
(student space, microwaves, hot water, Personal Problems:
fridge, and vending machines)
• Mentor teacher
The Student Common Room is located on • Student welfare team on level 1, Room
Level 1. 1.01
Health centre University Pathways, Careers or Further
If you are feeling sick or if you hurt Education:
yourself, please report to either Reception • Academic Director, Dr Miriam Bissett
on the Ground Floor or the Student on Level 1, Room 1.13b
Welfare Office on Level 1, Room 1.01.
Lost Property:
Library
• Please see Reception on the Ground
( fiction, non- fiction, reference, study and Floor
English language resources, DVDs , and
magazines) Security Problems:
The library has a wide variety of resources • College sescurity (ask at reception)
for students to use, as well as computers • Compliance and Business Services
and quiet study areas. Manager, Dr Lawrence Xu-Nan, on
Ground Floor, Room G.04
The library is located on Level 4. • If you need to contact the college,
phone +64 09 306 2600
6
Taylors College
Fire and Safety
Fire procedure Do not under any circumstances set off
a fire alarm or fire extinguisher unless
If you see or suspect a fire: there is a fire!
• Sound the alarm Assembly points for fire emergencies:
• Leave the building at once • Building – Taylors College
• Call 111 • Exit point – via rear door upper car
If the fire alarm is sounded: park and side door into Liverpool Street.
• Assembly area – footpath to either
• Leave the building at once side and away from the building
• Once outside, move to the assembly point
• If you suspect that there is someone still
in the building, inform a member of staff
immediately
• Do not take risks
• Do not return to the building for any
reason until authorised to do so
City Road
Liverpool Street
Symonds Street
Carpark Area
EXIT
EXIT
TAYLORS COLLEGE
Karangahape Road
Assembly Areas
7taylorsauckland.ac.nz
Emergency procedures
Upon continuous sounding of fire alarms:
Assembly Areas: go directly to Ground
Floor via the stairwells.
If you are exiting down the stairs past the
ladies toilets please exit via the Liverpool
Street Exit and make your way along
Liverpool Street to the carpark on the
corner of City Road and Liverpool Street.
Stay there until the all clear is given to re
enter the building.
If you are exiting down the stairs past the
mens toilets please exit via the rear door
to upper car park and make your way to
the corner of Liverpool Street and City
Road.
• Do not use lifts
• Do not carry food or drinks
• Do not return to the building until
the all clear is given
• Do not take your bags
Please follow your teacher’s and
Fire Wardens instructions.
Do not cross the road!
8Taylors College
General Information
Banking Sickness
If a student is staying in New Zealand for If you become ill during the day, you
more than 12 weeks a bank account should go to Ground Floor Reception or
should be opened. All the major banks report to the Student Welfare Office on
are located close to the College and Level 1, Room 1.01. You may not to home
students will be assisted with opening a unless permission has been granted.
bank account during orientation.
Valuables and money
Change of address
You are advised not to bring anything
If a student changes address, they of significant value into the school. If
must notify the College immediately by occasionally you must bring valuables to
informing the student welfare team on school, please leave them at Reception
Level 1, Room 1.01. (Ground Floor).
Classrooms and laboratories Do not lend money to anyone!
Students must not rearrange or interfere Mobile phones
with furnishings, fittings or equipment
without permission. Mobile phones should be on silent before
entering class unless your teacher permits
their use in class.
Smoking / chewing gum
Smoking and chewing gums are not
permitted in the building or in the vicinity
of the building.
9taylorsauckland.ac.nz
Safety equipment Hazards
It is an offence for any person to tamper Identifying hazards
with safety equipment in the building. Some examples of hazards are listed
Serious action will be taken against any below. If you discover any of these
person found to have done so. hazards or others you believe to be
hazards please notify your class teacher.
Building security
• Fluid spills
Taylors College is responsible for • Hot water
authorising entry to the college thereby • Loose electrical cables and fitting
protecting the safety and security of all
• Broken equipment or furniture
students, staff, and their property.
• Air-conditioning faults
However, all staff and students have a
responsibility to report any person in the • Noise
building who is behaving in a suspicious • Chemical spills
manner. • Bullying
• Harrassment
Road safety • Lifting heavy boxes
• Over-stacked high shelves
• The college is surrounded by busy
roads and you need to be careful
and sensible
• Cross Karangahape Road or Queen
Street only at traffic lights
• Use pedestrian crossings to cross
the streets in the city. Always check
for traffic. Look right, then left and
right again
10Taylors College
About the Area
Shopping Transport
The nearest major shopping centre The University of Auckland, AUT
is on Queen Street. University and Massey University
Banks and ATM Taylors College is located close to The
University of Auckland and AUT University
There are four banks located within a few who are less than 5 minutes walk away
minute’s walk from the college, Westpac from the College. Both The University of
Bank, ASB Bank, BNZ, and ANZ. The Auckland and AUT University can be
welfare staff will assist students with accessed by walking along Symonds
opening a bank account during Street.
orientation.
Massey University is 20 minutes from
Post office Taylors College by bus or car on Auckland’s
North Shore.
The closest post office is located on
Wellesley Street. K Road upgrade
Pharmacy The road that the college is on,
Karangahape Road, is in the process of
There are several pharmacies along having major upgrades to improve its
Karangahape Road. cycling and walk path. Please take care
when you are walking on the road.
Food
The full upgrade is planned to be finished
There are many restaurants close to the by the end of 2020.
college and they are open during college
hours. Along Queen Street there are also a
number of takeaways and restaurants
available to purchase food.
11taylorsauckland.ac.nz
Student Welfare
The student welfare team assists with Useful websites
finding suitable accommodation and can
help you with a wide range of issues New Zealand Ministry of Education
including banking, personal counselling, www.minedu.govt.nz
financial problems, legal issues,
New Zealand Qualifications Authority
transport, recreation, etc. Furthermore,
www.nzqa.govt.nz
they are available to discuss any
difficulties and personal problems iStudent Complaints
(homesickness, health issues, etc). They www.istudent.org.nz
also communicate with parents when
required and refer students to other New Zealand Immigration Service
professional bodies. www.immigration.govt.nz
New Zealand Customs Service
www.customs.govt.nz
Auckland Transport (AT)
www.at.govt.nz/bus-train-ferry/
Inland Revenue
www.ird.govt.nz
Employment New Zealand
www.employment.govt.nz
Community Law
communitylaw.org.nz
Citizens Advice Bureau
www.cab.org.nz
12Taylors College
Student Code of Conduct
and Disciplinary Procedures
All Taylors College students must follow The Student Code of Conduct
the college’s Student Code of Conduct,
1. Attend all classes (and excursions where these
details of which are set out here. form part of the course curriculum).
Students who fail to follow this code of 2. Notify the college welfare office if, for any
conduct will face disciplinary action. reason, you must absent yourself from class.
Refer to page 14 of this booklet for information
Serious breaches of this code may lead to on disciplinary measures for students who fail
expulsion from the college. If a student is to attend classes.
expelled from the college, the New 3. Be on time for all classes. Students who are late
Zealand Immigration Service will be for class may be marked absent.
informed immediately. No student 4. Complete all assignments, exams, tests and
expelled from the college will be entitled other assessment tasks.
to a refund of course fees. 5. Have your ID card at all times in the building.
6. Speak only English in class, and as much as
Students must obey New Zealand’s laws possible outside class.
and any student convicted of a criminal 7. Behave in a respectful manner toward college
offence may be expelled from the college staff and fellow students. Taylors College does
without a written warning. not tolerate any behaviour considered to be
bullying or sexual harassment. Refer to pages
The Student Code of Conduct is intended 33-36 of this booklet for guidelines on
to ensure students are able to study and behaviours that are considered to be bullying
or harassment.
achieve their academic goals in a safe
8. Follow staff directions and requests. If you feel
learning environment. any member of staff has treated you unfairly,
you should follow the appropriate complaints /
grievance procedure. Refer to pages 21-22 of
this booklet for information of complaints
procedures.
9. Behave in an orderly way on and off campus.
10. Respect school property, and the property of
other students. Intentional damage to property
will be considered a serious breach of this code.
11. Only eat in the common areas designated for
this purpose, and do not chew gum anywhere
on the college premises. Any rubbish must be
placed in the bins provided by the college.
12. Students must not smoke in the college, or on
campus grounds.
13. Students must not bring alcohol or any illegal
substance into the college.
13Taylorsauckland.ac.nz
Attendance regulations 4. If you are absent for medical or
personal reasons, you must telephone
1. You are required to attend all
the Student Welfare and Attendance
classes each week, except in cases
Officer, Haruyo Kobayashi, on +64 9
of illness or pre-arranged absence.
306 2603 or the Reception on +64 9
Repeated failure to comply with
306 2600. If the absence is more than
attendance requirements will result in
one day you must telephone the
disciplinary action in line with Taylors'
school, and provide appropriate
policies on attendance.
supporting documentation, e.g.
2. Full attendance in class is a condition of medical certificate from a New Zealand
your student visa. If you do not attend registered doctor.
class and the school has not been
5. Attendance certificate will only be
notified of any illness you may be in
issued on completion of course or on
breach of your visa conditions and
termination of course.
could result in the cancellation of your
visa or deportation. Immigration New
Zealand (NZIS) will be advised of any Identification (ID) card
student who does not meet the Study
You will be given a photo-ID card and
Programme attendance requirements.
must wear it at all times in the College.
Continuous absence for more than ten
This is also the library card. If it is lost
class days, without notification to the
school in writing and without school $10 must be paid at the Reception for
approval will be considered as an a replacement.
abandonment of the study programme
Your enrolment will be cancelled and all
fees will be forfeited.
3. Late to class. If you are more than 15
minutes late for class you will be
marked absent.
14Taylors College
Attendance and
Discipline Pathway
Attendance First Warning
This procedure may vary according to the The student is considered to be at
circumstances of each student. Every step risk Level 2
of this process is recorded and hard copies • Students who are not making
of all letters are forwarded to Student progress on Daily Report will be
Welfare and Attendance Officer, Haruyo recommended for First Formal
Kobayashi, to be placed on the student Warning
file.
• The Academic Director and Director of
Discipline Teaching and Learning interview the
student
Classroom problems are reported to the • 1st warning letters will be mailed
Mentor Teacher and/or Subject to parents
Coordinator(s).
• The student will report daily to the
• Mentor and Subject Coordinator Academic Director and/or Director of
will interview the student Teaching and Learning if required
• Advise Academic Director and • Students will remain on first warning
Director of Teaching and Learning for no more than three weeks
who may recommend the Student
• There will be no repeat cycles
Welfare Manager to contact
parents and/or agent
Daily Report
The student is considered to be at risk
at Level 1
• The Student Welfare and Attendance
Officer will review all Daily Reports
• Students will remain on Daily Report
for no more than three weeks
• There will be no repeat cycles
15taylorsauckland.ac.nz
Final Warning
The student is considered to be at Attendance
risk Level 3 & Discipline Pathway
• Students who are not making progress
on 1st Warning will be recommended
for Final Formal Warning
• The student will be interviewed by the Daily Report
Campus Director, Academic Director,
and Director of Teaching and Learning
• The Contract of Commitment is
signed and mailed to parents
• The student will remain on Contract of Daily Report
Commitment for no more than three
weeks
• There will be no repeat cycles
Suspension or expulsion First Warning
• A student who is not making progress
on Final Warning will be
recommended to the Taylors College
Disciplinary Committee
• The student is to be given 24 hours Final Warning
notice of the meeting
• The student will be informed that an
advocate and interpreter can be
present at the meeting
• The student and parents will be Suspension or expulsion
informed in writing of the result
of the meeting
• If the student is expelled the student
will be told that NZIS will be informed
and the study visa revoked NZIS (revoke visa)
16Taylors College
Regulations for
International Students
Student visa Work rights
• Student visas are required for all Your minimum employment rights
students who are enrolled for 12 weeks
full-time study or more As students of Taylors College, you may
• If you are on a student visa you must work up to 20 hours a week during school
comply with certain conditions: period, and full time during school
– You must attend classes at holidays. Please note that you have
all times. Failure to comply with this certain rights, including the minimum
condition could lead to the wage, which is $17.70 before tax.
cancellation of your visa and and /or Anyone currently working for less than
deportation. the minimum wage or working excessive
– You must notify the student welfare hours are advised to inform a member of
team of any change of address the admin team or welfare team.
– You must meet course requirements
You could visit
Full details of visa requirements, advice https://www.employment.govt.nz/ or
on rights to employment in New Zealand contact the Employment New Zealand on
while studying, and reporting 0800 20 90 20 for information about your
requirements are available through the rights and obligations.
New Zealand Immigration Service, and
If you visa does not specify your work
can be viewed on their website at
eligibility, please see a member of the
immigration.govt.nz.
admin team for information on updating
You can go and see either the Student your visa. Under 18 students must have
Advisor, Coco Lu, or Student Services parental and college permission to be
Manager, Bakhrom Majidov, if you need eligible for work.
to renew your visa.
17taylorsauckland.ac.nz
Insurance Medical and travel insurance
Orbit Protect insurance
International students are not entitled to
publicly funded health services while in It is compulsory for international students
New Zealand. If a student receives medical to have full and valid medical and travel
treatment during their visit, the student insurance for the duration of their studies
may be liable for the full costs of that upon enrolment.
treatment. Full details on entitlements to
publicly-funded health services are For convenience, Taylors College offers a
available through the Ministry of Health, comprehensive insurance policy specially
and can be viewed on their website at designed to suit the needs of international
moh.govt.nz. students.
The Accident Compensation Corporation Orbit Protect insurance will be included
provides accident insurance for all New automatically on your invoice, unless you
Zealand citizens, residents and temporary provide us with details of your alternative
visitors to New Zealand, but as an policy.
international student, you may still be For further information, please see either
liable for all other medical and related the Student Advisor, Coco Lu, or Student
costs. Further information can be viewed Services Manager, Bakhrom Majidov, at
on the ACC website at acc.co.nz.
the Reception, Ground Floor.
All International students must have
appropriate and current medical and travel
insurance while studying in New Zealand.
18Taylors College
Cancellation and
Refund Policy
The Principal is responsible for ensuring the (b) For courses five weeks or more but less than
Taylors College policy is followed. The Bursar is three months:
responsible for ensuring refund procedures
comply with the college policy. > If written notice of cancellation is received by
the 5th day of the course Taylors College will
This is in accordance with the following: retain 25% of total fees paid.
The Education Act 1989
NZQA’s Student Fee Protection Rules 2013 > If written notice of cancellation is received
The Consumer Guarantees Act 1993 later than the 5th day of the course, there will
The Human Rights Act 1993 be no refund of any monies paid.
(c) For courses under five weeks:
1. Taylors College agrees to refund without
deduction, all tuition fees paid where the student > If written notice of cancellation is received by
produces certified evidence that the application the 2nd day of the course Taylors College will
made by the student for a student visa has been retain 50% of total fees paid.
rejected by the New Zealand immigration
authorities. > If written notice of cancellation is received
later than the 2nd day of the course, there will
2. Refunds Prior to Commencement of AFY or ELP: be no refund of any monies paid.
Taylors College agrees to refund tuition fees paid
by or on behalf of the student, less the Enrolment 4. Cancellation of Enrolment by Taylors College:
Fee.
The College may cancel a student’s enrolment
3. Refunds after the commencement of a course: should the student breach any of the college’s
Taylors College agrees to refund on the receipt of rules or if his/her behaviour is deemed
written notice of cancellation by the student (or unacceptable by the College:
parent or guardian if the student is less than 18
years of age) fees paid on or behalf of the student (a) For courses three months or more:
less the amounts to be retained as detailed below:
> If a student’s enrolment is cancelled by the
(a) For courses three months or more: 10th day of the course, Taylors College will be
entitled to retain up to 25% of total fees paid
> If written notice of cancellation is received by based on actual expenses incurred.
the 10th day of the course, Taylors College will be
entitled to retain up to 25% of total fees paid
based on actual expenses incurred.
> If written notice of cancellation is received later
than the 10th day of the course, there will be no
refund of any monies paid.
19taylorsauckland.ac.nz
> If a student’s enrolment is cancelled later *The cancellation and refund policy for domestic
than the 10th day of the course, there will be students varies slightly. For details, contact the
no refund of any monies paid. Taylors College Bursar or refer to Section 235 of the
Education Act 1989.
(b) For courses five weeks or more but less Accommodation / Homestay Refunds
than three months:
(a) If the student cancels the accommodation
> If a student’s enrolment is cancelled by the booking less than seven days before arrival the
5th day of the course Taylors College will Accommodation/Homestay Placement Fee (if
retain 25% of total fees paid. applicable) plus a cancellation fee equivalent to
one week of accommodation will be charged.
> If a student’s enrolment is cancelled later
than the 5th day of the course, there will be (b) If the student cancels the accommodation
no refund of any monies paid. after arrival, four weeks prior written notice of
cancellation is required; any accommodation
fees paid in excess of the notice period will be
(c) For courses under five weeks: refunded less a 10% cancellation fee.
(c) In the unlikely event of the school closing
> If a student’s enrolment is cancelled by the
prior to the conclusion of courses, school fees
2nd day of the course Taylors College will
will be refunded on a pro-rata basis by the
retain 50% of total fees paid. Trustee.
> If a student’s enrolment is cancelled later Student Fee Protection Arrangements
than the 2nd day of the course, there will be
no refund of any monies paid. Taylors College Auckland operates a static
trust for the refund period and for
accommodation fees, and a Bank Bond for the
5. Courses closing or ending early post withdrawal period. This arrangement has
Should Taylors College close or cease operating been accepted by the New Zealand Qualifications
Authority as meeting the requirements of the
a course pro rata refunds will be made to
Education Act 1989 and the Student Fee
enrolled students within 5 working days from
Protection Rules 2013.
the date of closure or cessation of the course.
Contact Information:
In the event of a natural disaster the NZ
Qualifications Authority may give notice for a Public Trust
course to be closed. Should this occur a pro Private Bag 17906
rata refund will be provided except when the Level 3, 205 Great South Road
course recommences within 11 days of the Auckland
date of such notice.
For more information, please visit
www.taylorsauckland.ac.nz
20Taylors College
Grievance and
Complaints Procedures
Grievance/Complaints Procedure The Academic Director and Director of
Teaching and Learning shall invite the
Student grievances may fall into one student and teacher to state their
of the following categories: positions and rule(s) according to the
• Disciplinary matters merits of the dispute. If you are not
• Dissatisfaction with the service satisfied, you can request a meeting with
provided by the teaching or the Campus Director. The Academic
administrative staff Director and Director of Teaching and
• Interpretation of obligations of both Learning shall arrange for a meeting
parties under the Contract of between the Campus Director and the
Enrolment, including refund policies student.
It is expected that the staff members The Campus Director shall consider the
responsible for discipline will administer nature of the dispute, and arrange for the
the rules fairly and without fear or favors in student's advocate (who should have a
respect of all students. good knowledge of the college, its policies
and procedures and who must be capable
The Complaints Procedures provide access of objectivity in dealing with the matter at
on an escalating basis to the top level of hand) to meet with him or her. The
management within Taylors College and Campus Director shall act fairly in the
external agencies. matter and shall make a decision. This
If you think you have been unfairly treated, decision is the final step in the grievance
you should first talk to the staff member. If procedure within the school. If the student
the grievance cannot be resolved, does not believe his/her complaint has
you can meet with the Academic Director been dealt with satisfactorily, the Campus
and Director of Teaching and Learning. Director shall direct the student to an
appropriate external agency for further
advice. The Campus Director shall convey
the circumstances of the dispute and the
action taken by the school to the student’s
parents.
21taylorsauckland.ac.nz
New Zealand’s quality standards · you are welcomed and have enough
information, guidance and support to
All international students enrolled with a help you settle into your new life in NZ
New Zealand education provider are · your study environment is safe, and
covered by the New Zealand Government’s that you have a safe place to live
Education (Pastoral Care of International
Students) Code of Practice 2016. About the Education (Pastoral
This is a legislation that outlines the level Care of International Students)
of care that education providers, and their Code of Practice 2016
agents, must provide to international
students while they live and study in NZ. The New Zealand Government’s Education
(Pastoral Care of International Students)
The education system is regulated with Code of Practice 2016 is a document that
strong quality assurance systems across clearly outlines the full legal requirements
the board. that education providers enrolling
international students must abide by (see
In general, as an international student you pages 39-40).
can expect that:
About NZQA
· the quality of teaching and learning you
receive will meet high educational NZQA is a government organisation which
standards manages the quality of New Zealand
· the marketing and promotion information qualifications, and also acts as the
you receive before you enrol is clear, Administrator of the Education (Pastoral
complete and accurate so you can make a Care of International Students) Code of
well-informed decision about whether an Practice 2016.
education provider is the right choice for
you www.nzqa.govt.nz
· education providers’ agents give you International Student Contract
reliable information and act with integrity
and professionalism
Dispute Resolution Scheme
· you will receive enough information and (DRS)
support to help you with your enrolment,
Study Group NZ Limited, trading as Taylors
including understanding the legal
College, commits to fully complying with
obligations you have, and that you will
the DRS rules. For more information,
receive all the proper documentation
please visit istudent.org.nz.
22Taylors College
Taylors College
Assessment Information
Assignments/assessment Late assessments
procedures • Late assessments will lose 20% per
• All assessments are to be presented day up to a maximum of three days
with the ‘blue’ cover sheet completed after which the assignment will score
zero
• Assessments will be due by mid day on
the due date • All assessments must be completed
and handed in to meet course
• Assessments are to be handed-in to
requirements
the library on Level 4
• Assessments will be date stamped and Extensions
marked-off the class roll
Extensions should be applied for prior to
• You will receive a receipt as evidence
the assessment due date and supported
that the assignment was handed in
with a medical certificate from a NZ
registered doctor.
Cheating and/or plagiarism
Compassionate consideration
All work is expected to be entirely
completed by the student. The Academic Committee will make
decisions associated with Compassionate
The following are not allowed: Consideration based on information
received and medical certificates from
• Use of or copying someone else’s work a New Zealand registered doctor.
(plagiarism)
• Corrections or improvements made by The Academic Committee and Subject
someone else Coordinators in association with
• Allowing another student to copy departmental teachers, may approve an
your work extension of time for an estimated mark
for a course work assessment but not for
Suspected cheating will be dealt with by a mid-course or final examination.
the Assessment Committee and may
result in a reprimand or loss of marks.
23taylorsauckland.ac.nz
Extension of time Estimated marks
• Students should be able to provide • Estimated coursework marks may be
evidence that they have made calculated at the end of the course
reasonable progress on the when there is sufficient data to
assessment task support such a process
• The extension will be granted with • Absence with a medical certificate
reference to the amount of time does not guarantee an estimated mark
the majority of students were give unless a student has completed
to complete the task sufficient tests, assignments and
examinations
• Teachers, in conjunction with Subject
Resubmission and reassessment
Coordinators, will make estimations
As a general rule, Taylors College does not based on the student’s ranking over all
provide opportunities for reassessment or completed assessment items and with
resubmission of course work. In exceptional reference to the average score the
circumstances, and where such a request is student generated in completed tasks
supported with appropriate evidence, • If you miss an examination you may
consideration may be given on not sit at a later time and you cannot
compassionate grounds. be awarded an estimated mark for that
examination. Compassionate
consideration may be given if your
Missed tests performance in an examination is
impaired as a result of illness or
Medical certificates must be produced
misfortune. You should apply to the
for any test missed or a mark of zero will Academic Director and/or Director of
be awarded. Teaching and Learning for such
Give a copy of your medical certificate consideration
to your teacher on the day you return to
school.
24Taylors College
Taylors College
Assessment Information
Appeals procedures
• Any mark queries must be made within
one week of the work being returned
• If you a mark to be unfair or inaccurate
you must first consult the subject
teacher
• If the issue is not resolved the matter
should be taken to the Subject
Coordinator
• If this meeting fails to solve the issue
the Academic Director will bring the
Assessment Committee together. The
Assessment Committee will consist
of the Academic Director, Director of
Teaching and Learning, and the
Campus Director. Other staff may be
seconded as required
• The committee will receive any
documents, notes or other relevant
material associated with the appeal
• The committee will investigate the
complaint, make a decision and convey
the decision to all affected par ties
within one week of being notified
• If you are still not satisfied with the
final decision, you will be reminded of
the College grievance procedure and
the contact details of NZQA. NZQA is a
government organisation and they can
provide an independent assessment of
your complaint and will either
investigate your concerns or advise you
what you can do next.
25taylorsauckland.ac.nz
Enrolling in a Programme
Placement test – English Movement through ELP levels and
Language Preparation (ELP) entrance to AFY
You are given a challenge test upon arrival Gaining a sufficient grade in the test
for the ELP course. This determines what will see you proceed to the next class level.
your initial language level is and also in Once you reach an IELTS of 5.0 with no band
which class you will begin your course. less than 5.0 or equivalent, you can proceed
to the Standard Foundation Programme at
Enrolling in ELP Taylor College (AFY).
When you enrol in the ELP programme any An IELTS of 5.5 with no band less than 5.0 is
existing skills and knowledge in English required for the AFY Intensive Foundation
language you have are automatically Programme.
recognised through the entry test you sit
and you are then placed in the course that Recognition of existing credits,
best matches your educational needs. knowledge, skills, and prior
Progress tests learning
Tests are held twice per term, midterm If you think you are eligible for academic
(week 6) and end of term (week 12). Each credit either for previous learning at
term is 12 weeks. another tertiary institution or for skill
gained through previous work and life
Usually students are moved up a level only experience you may apply for the following:
after the end of term test but exceptions
can be made for students who achieve
high scores on the mid-term test.
26Taylors College
Credit transfer across programmes for Recognition of prior learning and/or
the same programme components current competence for exemption from a
programme component
1. If you are transferring from one Taylors
College programme to another Taylors If you believe that you have already gained
College programme and you have knowledge and/or skills equivalent to
already gained credits for components those covered as a part of the programme
of the first programme, you can transfer you are enrolling in, tell the person
these credits to the second course if it enrolling you. They will need to see details
has the same course components. Ask of your work/life experience history and
the person enrolling you. They will need certificates from any programme you
to see a copy of your Academic Record. attended and refer these to a member of
If credits are confirmed, you will be the Admissions Team.
exempt that part of the course. This
If the details you present clearly show
may affect the total fees that you have
a match to the assessment criteria for the
to pay.
part of the programme you are seeking
2. If you believe you already hold existing exemption from, then credits will be
credit for components of the awarded. However, if a clear match is
programme you are enrolling on a not evident you may be asked to sit the
Taylors College (you may have gained assessment for that programme
these credits on a course at another component. If you are successful, you will
training provider) tell the person who is be awarded credit for it and exemption
enrolling you. They will need to see a from that part of the course. This may
copy of your Record of Learning to verify affect the total fees that you have to pay.
that you do hold credit for the same
components. If credits are confirmed,
you will be exempt that part of the
course. This may affect the total fees
that you have to pay.
27taylorsauckland.ac.nz
Library
Opening hours Loan periods
The library is located on Level 4. Monday- Taylors College students may take up to 10
Friday, 8.00am - 5.00pm. Your Student ID items maximum.
card is the library card.
• Fiction 4 weeks
The library assistants are there to help • Non-fiction 2 weeks
you with your library needs.
• Kiwi collection 2 weeks
Rules • Readers 4 weeks
• Short loan: overnight/for the weekend
• No food or drink • Magazines: overnight/for the weekend
(water bottles allowed) • Items in high demand cannot be renewed
• No chewing gum • All other loans can be renewed once
• Switch off mobile phones • IELTS materials: 1 week
• Student ID card must be • Audio equipment is provided for library
produced when borrowing use only
• Don’t shelve items in the • DVDs: overnight/for the weekend
wrong place
Returning books
Keep the library tidy
• Drop them in the slot in the library desk
• Rubbish must not be left on
• Hand them to the library assistant
the desks
• Students should push
chairs under the table when Reservations
they leave their seat
• If a book you want is on loan to
another student, you can reserve it at
Photocopying the library desk
Please arrange for top-up at the
Reception. For pricing, please refer to Overdue fines
the information sheet above the library
photocopier. • Books and CD: $1.00 per day
• Short loan: DVDs and magazines
$6.00 per day
28Taylors College
Accommodation
Homestay Courtesy of living in a homestay
Living in a homestay is an ideal way of • You should tell the host parent in
quickly becoming familiar with a new advance if you are not going to be
culture and living environment, and for home for a meal
developing English language skills. • You should tell the host parent
If you are living in a homestay you will where you are going, what time you
have received pre-arrival information will be home and leave a contact
and the Taylors Homestay Guidelines number if possible (in case of
for Students. emergency)
• You should be courteous and
Homestay changes
show kindness and respect to the
You must give 17 days notice notice to homestay family
the homestay family and to the College
if you would like to move out. Housekeeping
You are not permitted to pay your host • As a member of the family, you
family directly. If you wish to remain should assist with some housework if
living with your homestay family after asked to do so
the first four weeks, please see the • The host family may do the laundry or
Accommodation Coordinator Angela you may prefer to do this for yourself.
Zhao in Room 1.01. If so, you should ask to be shown how
Refunds for living expenses will only be to use the appliances
processed if you are moving out of your Water
homestay to go flatting, or to live in
private accommodation that you • You should spend only around 10
yourself have arranged. You will need to minutes in the shower
see Priyashna Sharma in Room 4.17 for • You should not place too much
refunds. toilet paper or any objects in the
If you are under the age of 18 you must toilet, as it will become blocked
live in an approved homestay arranged • Tap water is safe to drink in
by Taylors College and/or arranged and New Zealand
authorised by a parent.
29taylorsauckland.ac.nz
Curfews for students under 18 • Lounge / dining area in every apartment
living in homestay: • Opening bedroom windows
• All fully furnished
Students between the age of 16 to 18 • Kitchen with microwave, fridge,
must be home by 9pm Sunday to stovetop, and rangehood
Thursday, and by 10:30pm Friday and • Shared bathroom
Saturday nights. • Telephone line with direct dial (optional)
• Broadband (optional)
Over 18 students • Security Access Card lock system
If you are over 18, you also have the • Smoke detectors and fire sprinklers
choice of staying in an apartment to prevent fire hazard
arragement with Empire Apartments. • CCTV Cameras around the complex
This is based on availability. to ensure your safety
Services
For all enquiries please see the
Accommodation Coordinator, Angela Some restrictions and cost may apply.
Zhao, in Room 1.01.
• Onsite maintenance and repairs
Empire Apartments • Cleaning (optional)
Empire Apartments is located Other Facilities
in the Auckland central business district
Laundry Facilities
close to universities, shops, and
entertainment venues. Coin-operated laundry facilities, with a
number of washing machines and dryers,
This apartment complex has views of the
are available 24/7.
city and harbour, and is within a short
walk to Queen Street, the city's shopping Convenience store
and commercial hub. Empire Apartments
offers rooms in a 3-bedro.om apartment Only 50 metres from Empire Apartments,
with shared facilities. Lon.g stay rates offering groceries, ready-made food,
available. snacks and drinks as well as various other
daily necessities such as electric plug
Empire Apartments features: adapters, magazines, etc.
• Different bedding configuration
(one double or two singles) in the
bedrooms (subject to availability)
30TAYLORS COLLEGE
Accommodation
If you don't want to stay in a homestay You may also wish to view or print a copy
accommodation you may want to consider of the Bond Lodgement or Refund Form -
alternative accommodation. Auckland is a please visit: tenancy.govt.nz/forms-and-
vibrant multi-cultural city and home to templates
numerous diverse cultural communities.
You will also find information on quality
With so many people in one place it can be standards for renting at:
very challenging when looking for www.mbie.govt.nz
alternative accommodation. This is why it
is handy to know as much as possible Useful links:
before you start looking. Police vetting service:
There are a number of things you will need www.police.govt.nz/advice/businessses -
to consider when looking for rental and-organisations/vetting
accommodation, where you want to live, if Vulnerable Children Act 2014: Guidelines
you need transport, if you want to live for compliance in universities:
alone or with other people. www.universitiesnz.ac.nz/node/831
This may also be the first time you have Tenancy Services: www.tenancy.govt.nz
had to look for properties to rent or dealt
with property managers and landlords or Trademe: www.trademe.co.nz and
even signed legal documents such as Realestate: www.realestate.co.nz
tenancy agreements. Our Accommodation
Disputes Tribunal:
Office is here to help you.
www.justice.govt.nz/tribunals/disputes -
You may also like to visit: tribunal
www.tenancy.govt.nz which is an excellent
Information about accommodation for
website to learn about bonds regarding
international students in Auckland:
tenancy.
www.aucklandnz.com/study/live
31taylorsauckland.ac.nz
Electrical goods Smoking, alcohol, and drugs
• New Zealand electricity is 240 volts, so • Buying cigarettes under the age of 18
you may need to use transformers on is illegal in New Zealand
any electrical appliances you bring. • Buying alcohol under the age of 18
Please check this with your host family is illegal in New Zealand
Telephones and internet • Drugs are illegal in New Zealand
• For smoking in the home, the rules of
• If a student requests their own phone the house apply
line the host family may charge for this
• Smoking in bedrooms is not permitted
• Internet: Please check with your host • Smoking in a public building is not
before using the internet. If the host
permitted in New Zealand
permits you to use the internet please
respect the amount of time spent on Please remember that most problems
this occur through cultural differences. It is
imperative that you realise that you are in
another country and experiencing
another culture which may be very
different to your own. Please be sensitive
and allow yourself some time to become
accustomed to the New Zealand way of
life. Communication can go a long way
towards solving many of the potential
problems.
Please see the Accommodation Officer,
Angela Zhao, in Room 1.01 for more
information.
32Taylors College
Harassment
Harassment 1. the harassment of any student by any
other student or staff and,
Harassment can include behaviour that 2. the harassment of staff member by any
is found to be intimidating or offensive. other staff member or student.
It can be on any of the grounds included
in anti-discrimination legislation and Harassment of any nature is unacceptable
can be a single or repeated act of and will not be tolerated at Taylors College
offensive behaviour. It may include such under any circumstances. Appropriate
behaviours as: disciplinary action will be taken in any
proven instance of harassment.
• Intimidating or humiliating
telephone calls Sexual harassment
• Name calling or derogatory gestures Sexual harassment is any unwelcome and
• Offensive jokes uninvited comment, attention, contact or
• Displays of offensive material behaviour of a sexual nature that an
• Messages or images received via individual or witness finds humiliating,
email (regardless of whether they offensive or intimidating. It can be verbal,
are for private use) physical, written or visual.
• Persistent questioning about a Sexual harassment has nothing to do with
person’s private life mutual attraction or consenting
friendships.
Policy statement
Taylors College is committed to providing
all staff/teachers and students with a
working and learning environment free
from harassment. All staff/teachers and
students are required to honour and
support this commitment.
This prohibits the following:
33taylorsauckland.ac.nz
Examples of sexual harassment may Victimisation
include:
A person is victimised if threatened,
• The distribution or display of offensive harassed, harmed or subjected to any
pictures or written material form of detriment. In relation to sexual
• Repeated unwelcome requests for harassment it is against the law to
social outings or dates victimise a person who:
• Offensive comments about a person’s
• has made a complaint, or
physical appearance, dress or private life
• intends to make a complaint
• Jokes, intrusive questioning, messages
or telephone calls of a sexual nature Sexual health
• Direct propositioning or subtle pressure
If you would like to call or visit a sexual
for sexual favours
health clinic, the closest sexual health
• Leering, patting, pinching, touching
clinic is Central Auckland Sexual Health
or unnecessary familiarity
Clinic at Greenlane Clinical Centre. Their
• Indecent exposure, sexual assault number is 0800 739 432.
or rape
Student anti-bullying guidelines
What to do if you are harassed Every student at Taylors College has the
right to experience positive and respectful
Staff/teachers or students who believe
relationships with all members of the
that they are being sexually harassed
school community. Our codes of conduct
should make it known that the comments,
require students and staff to show
attention, contact or behaviour are
courtesy, consideration and respect to each
unwelcome and offensive. If the sexual
other. Bullying behaviour is not acceptable
harassment continues, or if you are unable
at Taylors College.
or unwilling to handle the matter, you
should contact the Campus Director,
Miriam Bissett, Ian McLeod, Margaret
Chen, or Lawrence Xu-Nan for information
or advice on how to make a formal
complaint.
34Taylors College
Harassment
Definitions and examples of bullying Preventative strategies
To bully means to coerce, frighten, The school has a range of strategies
persecute, torment, pick on, terrorise, designed to prevent bullying. These
threaten, or tyrannise. People who bully include:
and/or discriminate against others because
of their gender, racial/national origin, • A school ethos that is built on and
or sexuality or their age or physical models respect for the individual
appearance, or try to make themselves feel • Published codes of conduct for staff
powerful by frightening others, or threaten and students
others for money, sex or help with • Student welfare policy
schoolwork. • A mentor program that addresses the
Examples of bullying can include: welfare of students
• Staff who have a responsibility for the
• Verbal – name calling, put downs, welfare of all students
threats • Supervision of students by staff
• Physical – hitting, tripping, poking, • Teachers discourage bullying by:
punching, kicking, throwing objects, i. expressing disapproval of bullying
stealing in the classroom and around the
• Social – ignoring, ostracising school;
• Psychological – stalking, giving dirty ii. listening sympathetically to
looks, spreading rumours or damaging students who need support when
possessions they are victimised and initiating
action (if the victim agrees);
iii. encouraging cooperative learning
in the classrooms and avoiding
dominating or authoritarian
behaviour themselves;
iv. talking with students about
behaviour and bullying.
35taylorsauckland.ac.nz
Reactive Strategies Discrimination
You are encouraged to discuss behaviour It is illegal to discriminate on the grounds
that concerns you with your classroom of race, religion, gender, sexual orientation
teacher, a mentor teacher, Miriam Bissett, or age according to the Human Rights Act
Ian McLeod, Lawrence Xu-Nan, or the 1993. Students should report any
welfare team. discriminatory behaviour to Student
Incidents of bullying should be brought to Welfare Manager, Margaret Chen, or
the attention of a relevant staff member, Compliance and Business Services
who will counsel the student(s). Manager, Dr Lawrence Xu-Nan. The
Discussions will take place with the Human Right Commission website is
victim(s) and bully(s) (if identified). At all humanrightscommission.co.nz.
times the confidentiality of the victim is
respected. For serious cases of bullying the
Campus Director will be involved in the
procedure.
If the problem cannot be resolved by
counselling, then sanctions may need to
be applied. These can include interviews
with the parents or guardian of the
bully(s), and suspension or expulsion in
serious cases.
Support for victim(s) of bullying can
include regular follow up discussions with
staff, contact with specialists or
organisations that can help the student
and changes to accommodation, if
required.
36Taylors College
Drug and Substance
Use Guidelines
Drug usage is a very important issue in Prevention
any school community and the following
policy seeks to clarify the College’s The major objective of this policy is
position. Itis a policy that has been education. The student welfare team will
developed in association with the staff, provide information to all students and
students, parents and expert community through the provision of materials
bodies. All members of the Taylors College supplied by the government and other
community are expected to support this agencies. Such material is made available
policy. from the Welfare Office, Student
Common Room, and StudySmart. The
Rationale Library also has many drug prevention
The policy is based on the principle of resources.
harm minimisation and has both a
preventative and an interventionist aim.
Intervention
Fundamentally Taylors College is In addition to the provision of education
committed to providing students with and preventative measures, it is important
information and advice, which enables for all students to be aware of the College’s
students to make informed decisions attitude to drug taking or distribution, and
regarding drug and substance use. the sanctions that apply. Such sanctions
take account of legal requirements.
Definition
Where a student approaches staff for
A drug is defined as “any substance, with help with a drug problem, assistance will
the exception of food and water, which, be provided through our student welfare
when taken into the body, alters its team. During the initial stages of
function physically or psychologically”. discussion any information provided will
This definition includes all drugs – be treated confidentially. However, for
analgesics, alcohol, tobacco, cannabis, health and/or safety reasons, it may be
amphetamines etc. deemed necessary to share such
information.
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