2020 STUDENT HANDBOOK - www.atmc.edu.au

2020 STUDENT HANDBOOK - www.atmc.edu.au

                                         ATMC CRICOS Provider No. 03013D
www.atmc.edu.au   Federation University Australia CRICOS Provider No. 00103D
2020 STUDENT HANDBOOK - www.atmc.edu.au

Welcome                                 .............................................................................................   Page 3
About ATMC                              .............................................................................................   Page 4
ATMC campuses                           .............................................................................................   Page 5
Key dates                               .............................................................................................   Page 6
Public holidays                         .............................................................................................   Page 9
Students’ code of conduct               .............................................................................................   Page 11
Students’ rights and responsibilities   .............................................................................................   Page 14
Course information                      .............................................................................................   Page 17
Grade descriptions                      .............................................................................................   Page 18
Tuition fee payment                     .............................................................................................   Page 19
Student services and facilities         .............................................................................................   Page 20
Working and studying                    .............................................................................................   Page 27
Living in Australia                     .............................................................................................   Page 28
Find out more                           .............................................................................................   Page 35
ATMC Social                             .............................................................................................   Page 35

2020 STUDENT HANDBOOK - www.atmc.edu.au

                       DR MANISH MALHOTRA
                       Founder and Chairman
                       ATMC Education Group

  Welcome to the ATMC, an ideal educational provider for students
  seeking an industry relevant higher education degree.
  ATMC offers undergraduate and postgraduate programs at Melbourne and
  Sydney campuses. ATMC is affiliated with two Australian universities, Federation
  University and University of the Sunshine Coast, and aims to provide students
  with an industry relevant, high quality education. Our programs are delivered in a
  personalised learning environment with a caring student-focused approach.
  Upon successful completion students are awarded highly regarded Federation
  University and University of the Sunshine Coast degrees that are internationally
  We wish you and your families all the best, especially through successful studies
  with us. We look forward to getting to know and supporting you at the ATMC.

  Dr Manish Malhotra
  Founder and Chairman
  ATMC Education Group

2020 STUDENT HANDBOOK - www.atmc.edu.au
    As a frontrunner in international education, ATMC provides a pathway
    for international students seeking higher education in the fields of
    Business and Management in Australia and abroad.
    First established in the Indian subcontinent, ATMC has evolved into a flourishing
    nationally recognised educational institution operating in association with two
    leading Australian universities that specialise in the fields of information technology
    and business: Federation University Australia (Fed) and the University of the
    Sunshine Coast (USC).
    The college has campuses in Melbourne and Sydney, offering a range of innovative
    courses designed to prepare students for the global workforce.
    Our campuses are in some of the most livable and culturally diverse cities in
    the world, so our students are guaranteed an unforgettable international study
    experience. ATMC campuses are warm and inviting, and catered specifically to
    support students studying abroad.
    We offer a range of degrees that are delivered in a personalized and practical
    learning environment with a strong focus on global industry connections. ATMC
    students graduate with the skills, knowledge and relevant industry experience
    necessary to make a significant impact on the world.
    Find out more information visit our website at www.atmc.edu.au

    ATMC in association with Federation University (Fed) and University of Sunshine
    Coast (USC) offers an exciting site of Bachelor’s Degrees, Associate Degrees,
    Graduate Diplomas, Master’s Degrees in Information Technology and Information
    Systems and Bachelor and Master’s Degrees in Business and Accounting.
    There is an absolute commitment to ensuring programs are relevant to the industry
    environment nationally and internationally.
    At ATMC the class sizes are small so that students can enjoy the learning
    experience. Staff are always readily accessible.

2020 STUDENT HANDBOOK - www.atmc.edu.au

     Level 2/5/10                       Mezzanine
     399 Lonsdale Street                271 Collins Street
     Melbourne VIC 3000                 Melbourne VIC 3000
     T: +61 3 8327 3100                 T: +61 3 9361 9115
     E: support.fedunimel@atmc.edu.au   E: support.fedunimel@atmc.edu.au

     Opening hours                      Opening hours
     8:30am - 7:30pm                    8:30am - 7:30pm


     Level 9                            Level 6
     540 George Street                  51 Druitt Street
     SYDNEY NSW 2000                    SYDNEY NSW 2000
     T: +61 2 9283 4233                 E: support.fedunisyd@atmc.edu.au
     E: support.fedunisyd@atmc.edu.au
                                        Opening hours
     Opening hours                      8:30am - 7:30pm
     8:30am - 7:30pm
2020 STUDENT HANDBOOK - www.atmc.edu.au


(Teaching Period 2007)
Monday 16 March 2020 - Saturday 11 July 2020

Dates                                                  Duration         Notes

Orientation and enrolment
                                                       1 week
Monday 9 March 2020 - Friday 13 March 2020
                                                                        Continuous teaching, learning and
Lecture period                                                          assessment weeks. Includes Easter break
                                                       12 weeks
Monday 16 March 2020 - Friday 05 June 2020                              Friday 10 April 2020 - Tuesday 14 April
                                                                        Preparation week for final assessment. No
SWOT VAC period
                                                       4 days           tests or examinations to be schedule in this
Saturday 06 June 2020 - Tuesday 09 June 2020
                                                                        Final assessment weeks. Centrally
Semester 1 Examinations
                                                       11 days          administered examinations will be schedule
Wednesday 10 June 2020 - Saturday 20 June 2020
                                                                        during this period.
Supplementary and deferred examinations                5 days
Census date
Friday 10 April 2020
Result publication date
Monday 6 July 2020
                          Lecture break: Monday 22 June 2020 - Friday 10 July 2020 (3 weeks)*

2020 STUDENT HANDBOOK - www.atmc.edu.au
(Teaching Period 2007)
Monday 20 July 2020 - Sunday 15 November 2020

Dates                                         Duration       Notes

Orientation and enrolment
                                              1 week
Monday 13 July 2020 - Friday 17 July 2020
Lecture period                                               Continuous teaching, learning and assessment
                                              12 weeks       weeks.
Monday 20 July 2020 - Friday 9 October 2020
SWOT VAC period                                              Preparation week for final assessment. Not tests
Saturday 10 October 2020 -                    4 days         or examinations to be scheduled in this week.
Tuesday 13 October 2020
Semester 2 Examinations                                      Final assessment weeks. Centrally administered
Wednesday 14 October 2020 - Saturday 24       11 days        examinations will be scheduled during this
October 2020                                                 period.
Supplementary and deferred examinations
Monday 16 November 2020 - Friday 20           5 days
November 2020
Census date
Friday 14 August 2020

Result publication date
Monday 9 November 2020

                 Lecture break: Monday 26 October 2020 - Friday 13 Novembr 2020 (3 weeks)*

2020 STUDENT HANDBOOK - www.atmc.edu.au


(Teaching Period 2007)
Monday 16 November 2020 - Sunday 21 March 2021

Dates                                              Duration   Notes

Orientation and enrolment
Monday 9 November 2020 - Friday 13 November        1 week
Lecture period                                                Continuous teaching, learning and
Monday 16 Novmeber 2020 - Friday 12 February       13 weeks   assessment weeks. Includes Christmas and
2021                                                          New Year break period.
SWOT VAC period                                               Preparation week for final assessment. No
Saturday 13 February 2021 - Saturday 27 February   4 days     tests or examinations to be schedule in this
2021                                                          week.
Summer Examinations                                           Final assessment weeks. Centrally
Wednesday 17 February 2021 - Saturday 27           11 days    administered examinations will be schedule
February 2021                                                 during this period.
Supplementary and deferred examinations
                                                   5 days
Monday 22 March 2021 - Friday 26 Marach 2021
Census date
Friday 11 December 2020
Result publication date
Monday 15 March 2021

2020 STUDENT HANDBOOK - www.atmc.edu.au
The following information on VIC public holiday
dates for 2020 is available online via

Holiday                                   Date

New Year’s Day                            Wednesday 1 January
                                          Monday 27 January
Australia Day
                                          26 January is a Sunday so Monday is the public holiday
Labour Day                                Monday 9 March

Easter Saturday                           Saturday 11 April

Easter Sunday                             Sunday 12 April

Easter Monday                             Monday 13 April

ANZAC DAY 1                               Saturday 25 April

Queen’s Birthday                          Monday 8 June

Friday before the AFL Grand Final         Friday 25 September

Melbourne Cup                             Tuesday 3 November

Christmas Day                             Friday 25 December

                                          Saturday 26 December
Boxing Day 2
                                          Monday 28 December

* Restricted trading days
1 ANZAC Day is commemorated on the day it falls. There is no replacement public holiday
when Anzac Day falls on a weekend
2 As Boxing Day falls on a Saturday, this is an additional public holiday

Note: All public holiday dates are accurate at the time of publishing but may be subject to

2020 STUDENT HANDBOOK - www.atmc.edu.au

The following information on NSW public holiday
dates for 2020 is available online via

Holiday                                     Date

New Year’s Day                              Wednesday 1 January
                                            Monday 27 January
Australia Day
                                            26 January is a Sunday so Monday is the public holiday
Good Friday                                 Friday 10 April

Easter Saturday                             Saturday 11 April

Easter Monday                               Monday 13 April

ANZAC DAY 1                                 Saturday 25 April

Queen’s Birthday                            Monday 8 June

Bank Holiday 2                              Monday 3 August

Labour Day                                  Monday 5 October

Christmas Day                               Friday 25 December

                                            Saturday 26 December
Boxing Day 3
                                            Monday 28 December

* Restricted trading days
1ANZAC Day is commemeorated on the day it falls. There is no replacement public holiday
when Anzac Day falls on a weekend
2   Applies to banks and certain financial institutions
3   As Boxing Day falls on a Saturday, this is an additional public holiday

Note: All public holiday dates are accurate at the time of publishing but may be subject to


ATMC’s Student Code of Conduct applies to
all students of ATMC, across all courses, sites,
campuses and models of delivery.
The purpose of the Student Code of Conduct is to ensure that there is a peaceful and
conducive study and work environment at the college for all students and staff.
Students must complete learning activities and assessments to the best of their ability and
ensure all work is submitted within the designated time frame.

Classroom Conduct                                       • Refrain from using mobile phones, pagers or any
                                                        other electronic devices that may disrupt classes.
• Classrooms must be left clean at the end of each
class session.                                          • Attend scheduled classes and college activities
                                                        regularly and complete all assessments within the
• All materials must be treated with care. Students
                                                        required timeframe.
must not vandalise or damage any property. Any
damaged items should be reported to ATMC staff          • Do all assessment tasks and examinations
                                                        honestly, and not engage in plagiarism, collusion or
• Mobile phones are to be turned off during class
                                                        • Follow college safety practices, including wearing
• Food and drink are not to permitted in
                                                        approved clothing and protective equipment and
classrooms (water is the only exception).
                                                        following both written and verbal directions given
                                                        by college staff.

Student responsibilities                                • Not behave in a way that would offend,
                                                        embarrass or threaten others.
• Classrooms must be left clean at the end of each
Treat other students and college staff with respect     • Comply with all lawful regulations, rules or
and fairness.                                           procedures of the college that pertain to them.

• Follow any reasonable direction from a member         • Pay all fees and charges levied by the college
of college staff.                                       within the required timeframe.

• Refrain from swearing, drinking and eating in         • Attend all meetings called by the college to
classrooms and other learning areas (water only         discuss academic or course progress.
allowed).                                               • Meet or carry out all activities agreed with the
• Behave responsibly by not littering, harassing        college in relation to maintaining course progress or
fellow students or staff, damaging, stealing,           academic performance.
modifying or misusing college or another student’s      • Formally notify the college of any absence of
property.                                               greater than three consecutive study days or of any
• Behave responsibly by not possessing or being         withdrawal from enrolment.
under the influence of drugs and alcohol.


Your rights as a student
According to ATMC’s Student Code of
Conduct all students have the right to:
• Be treated fairly and with respect by college staff
and other students.
• Learn in an environment free of discrimination
and harassment.
• Learn in a supportive and stimulating
• Access to counselling if desired or required.
• Privacy concerning records that contain personal
information, subject to statutory requirements.
• Information about assessment procedures at the
beginning of the subject/competency/module and
progressive results as they occur.
• Lodge a complaint without fear of retaliation or
• Have Principles of Natural Justice applied during
any investigation process concerning a breach of the
Student Code of Conduct.


Breaches of conduct                                     • Deliberately obstructs or attempts to deter
                                                        any officer or employee of the college in the
According to ATMC’s Student Code of
                                                        performance of their duties.
Conduct a Student breach of conduct
occurs when a studentbehaves in a manner                • Wilfully damages or wrongfully deals with any
described below:                                        college property.
• Assaults, attempts to assault or threatens a person   • Attends the college whilst under the influence of
on the college premises.                                alcohol or affected by drugs, etc. or possesses, uses
                                                        or traffics a drug of addiction or drug of dependence
• Acts contrary to Equal Opportunity practices of
                                                        within the meaning of the Crimes Act 1958 or the
the college which is committed to the prevention
                                                        Drugs Poisons and Controlled Substances Act 1981
and elimination of discrimination on the grounds of:
                                                        or any Act in substitution thereof.
   – Age
                                                        • Carries or uses such items as firearms, knives,
   – Impairment
                                                        syringes, etc as a weapon.
   – Industrial activity
   – Lawful sexual activity                             • Fails by or within the agreed required date or
   – Marital status                                     period, to pay any fee or charge payable to the
   – Physical features                                  college.
   – Political belief or activity                       • Fails to comply with OH&S regulations or wilfully
   – Pregnancy                                          places another person in a position of risk or
   – Race                                               danger.
   – Religious belief or activity
   – Sex                                                • Fails to consistently and regularly attend
   – Status as a parent or a carer                      scheduled classes and activities.
   – Personal association (whether as a relative or     • Constantly interrupts class time through the use
   otherwise) with a person who is identified by        or presence of mobile phones and pagers.
   reference to any of the above attributes
                                                        • Uses abusive language.
• Disobeys or disregards any lawful direction given     • Fails to attend meetings called to discuss academic
by an officer of the college.                           or course progress.
• Acts dishonestly or unfairly in connection with       • Fails to carry out actions or engage in activities
an examination, test, assignment or other means of      agreed with the college to maintain course or
assessment conducted by the college.                    academic progress.
• Deliberately obstructs any teaching activity,         • Fails to formally notify the college of any
examination or meeting of the college.                  prolonged absence, change of address and contact
                                                        details or of any withdrawal from enrolment.
• Engages in any conduct or activity prejudicial
to the management and good governance of the


Meeting your student visa conditions
All international students on a student visa must      assistance a student may need to continue their
adhere to their student visa conditions.               studies. Orientation is therefore a fantastic
This includes:                                         opportunity for students to familiarise themselves
• Maintaining satisfactory course progress and         with the campus and its facilities and get to know
attendance.                                            staff and students.

• Maintaining Overseas Student Health Cover            For further information on study life in Australia,
(OSHC) for the duration of living in Australia.        please visit the following website: http://www.
• Meeting the terms of the written agreement
between the student and both ATMC and                  Attendance
Federation University.
                                                       International students on a student visa are required
• Informing ATMC of any changes to address or          to maintain satisfactory attendance in their course
contact details.                                       during each study period.
International students are responsible for ensuring    Regular attendance is the key to having a successful
their visa is kept current and visa conditions are     student experience. ATMC maintains records of
met. International students without a current visa     student attendance at lectures and tutorials.
may not study at ATMC.
                                                       Health cover
International Students who need to renew their
visas should make an appointment with the              Students must maintain Overseas Student Health
Department of Home Affairs (DHA).                      Cover (OSHC) for the duration of their stay in
Orientation                                            Health insurers that provide OSHC products and
Orientation is compulsory for international            policies for overseas students and their websites are
students.                                              listed below:
Orientation week is organised before the beginning     BUPA Australia
of every semester. New students are required to        oshc.bupa.com.au
attend the Orientation session as they are given
                                                       Medibank Private Limited
important information covering the services and
facilities of the college, Federation University
policies and procedures, student rights and            Australian Health Management
responsibilities, course-training plan and helpful     ahm.com.au
information on transition to life and study in a new   NIB Health Funds Limited
environment. We have compiled a list of things         nib.com.au/overseas-students
that are very useful to new students settling into
Australia.                                             Allianz
Orientation sessions help co-ordinate new students
so that they are prepared for their studies at ATMC.
Throughout the orientation process ATMC staff are
available to students and can be approached for any


International students are entitled to the same         Australian legislature protects workers from being
minimum wages and conditions as Australian             discriminated against at work. Further information
workers, as well as superannuation and workers’        about discrimination in the workplace, including
compensation.                                          a complaints process, can be found on the
                                                       Australian Human Rights Commission or Fair Work
Students requiring assistance understanding their
                                                       Ombudsman website.
working rights and responsibilities are encouraged
to contact the Fair Work Ombudsman. This               www.humanrights.gov.au
includes assistance with the following:                www.fairwork.gov.au/employee-entitlements/
• Understanding the rights and responsibilities of     protections-at-work
employees at work
                                                       Information disclosed to Commonwealth
• Investigating suspected breaches of workplace        and State agencies and authorities
                                                       The personal and academic information of all
• Learning about pay and minimum workplace             students will be provided to Commonwealth and
entitlement                                            State authorities and agencies. This information is
• Resolving issues in the workplace                    used to monitor the progress and visa regulations of
Keep in mind that getting help to resolve a            all international Students.
workplace issue does not automatically affect a
student visa.
T: 13 13 94 from 8am to 5.30pm Monday to Friday
inside Australia (except public holidays).
International students on a student visa are limited
to 40 hours of work per fortnight when class is
in session, and unlimited hours in out of session
periods. 2 This ensures students maintain their
focus on their studies. Work conditions for student
visa holders can be found on the Department of
Home Affairs (DOHA).

1 Student Visa condition number 8501
2 Student Visa condition number 8105


Federation University policies
and procedures
You can:                                               To view all FEDUNI policies and procedures please
• Expect to be treated fairly and equally by others    visit: http://policy.federation.edu.au/
within the Fed community.                              You can find more information about Federation
• Expect to have your requests for flexibility         University policies and procedures in the Federation
treated fairly.                                        Uni-versity Partner Liaison – Information for Students
                                                       studying at Partners 2020 booklet. As a Fed student
• Expect to have your concerns heard and dealt
                                                       studying at ATMC you can access to a whole range
with fairly.
                                                       of resources, including:
• Expect to be treated fairly if concerns are raised
                                                       • Access to University electronic resources and
about your behaviour or actions.
Further information can be found at:
                                                       • Workload and Assessment
                                                       • Academic Integrity
responsibillities                                      • Deferred and Supplementary Assessments
ATMC strictly follows FED delivery and assessment      • Services and Support for students
guidelines, details of which can be found on each      • Graduation
subject’s course description. Other assessment
matters for consideration include satisfactory
attendance (as per the DOHA rules for overseas
students), personal presentation and pro-activeness
in the College activities.


COURSE DESCRIPTIONS                                      Assessment outlines
Every course has a Course Description. You will be       The Course Description will specify the learning
given this at the start of each course every semester.   tasks and assessments that you will undertake
The Course Description is an essential document.         throughout the course. Each learning task will be
You should familiarise yourself with the Course          outlined, including:
Description for each course at the start of every        • Brief description of learning task
semester. The Course Description outlines what can       • How learning task is assessed
be expected from a course.                               • Number of required hours for successful
Course information                                       • Weighting
The Course Information section specifies the School      • Due date
/ Faculty, Course Title, Course ID, Credit Points,
                                                         Course sequence
Prerequisites and Exclusions. For example: 4
                                                         The Course Description will usually break the
School / Faculty: Federation Business School Course
                                                         semester down into weeks, and specify:
Course ID: BSDES3192                                     •   Week Commencing date
Credit Points: 15.00                                     •   Lecture Content
Prerequisite(s): Nil Co-requisite(s):                    •   Tutorial Content
Nil Exclusion(s): Nil                                    •   Formal Assessment Times
ASCED Code: 091103                                       •   Required Reading, and
Grading Scheme: Graded (HD, D, C, etc.)                  •   Any other information that is deemed relevant
Learning outcomes                                        Required reading
The Course Description will also specify the             Prescribed textbooks and recommended textbooks
learning outcomes on which you will be assessed          are listed in the Course Description.

Lecturer and tutor contact details                       Prescribed textbooks are texts that the Course
                                                         Coordinator deems essential for success in
You will find the contact details for your Course        the course. Recommended textbooks are not
Coordinator, Lecturer, and Tutor on your course          compulsory. They are additional reading that allow
description.                                             readers to gain a deeper understanding of the unit

Learning contexts                                        Laboratory sessions (labs or practicals)
The lecture will generally contain the core              These are practical classes, where students conduct
information to be covered for that week. All             tests and experiments with the assistance and
students enrolled in the unit will attend lectures as    supervision of lecturers or tutors.
a group. The tutorial provides an opportunity to
discuss the lecture and talk about topics in detail.
Sometimes students are asked to present papers
individually or as part of a group in a tutorial.

Academic and personal support                           Learning contexts
You can ask questions of the lecturer or tutor in       The lecture will generally contain the core
class. In some cases, you will be asked to make         information to be covered for that week. All
an appointment after class for further assistance.      students enrolled in the course will attend lectures
The academic support staff, teaching staff and          as a group. The tutorial provides an opportunity to
administrative staff at ATMC are available to provide   discuss the lecture and talk about topics in detail.
general advice and assistance with matters such as      Sometimes students are asked to present papers
academic support and student administration.            individually or as part of a group in a tutorial.

The following are grades for assessment task and overall course results.

 Grade                Description                  Range/interpretation

 HD                   High Distinction             80% or higher

 D                    Distinction                  70% - 79%

 C                    Credit                       60% - 69%

 P                    Pass                         50% - 59%

 MF                   Marginal Fail                40% - 49%

 F                    Fail                         39% and below

 XF                   Non-assessed Fail            Student did not hand in any work for the course

 W                    Withdrew                     Student withdrew from the course before the census date

After a student enrolls they are issued an invoice via my Student Central, which can be located by selecting
Campus Finances, then clicking Online Invoices.
The invoice will specify a ‘Due Date’ which is the date by which the semester fee charges must be paid in full.
A detailed explanation of the invoice can be found here:
https://federation.edu.au/ data/assets/pdf_file/0003/354837/Your_tax_invoice_statement_explained_

Payment methods
Before making an online payment, you will need:
•   Access to a printer
•   Student ID number
•   International offer an acceptance agreement; or
•   Student fee invoice

Transferring monies from accounts held outside Australia in a foreign currency
                                                                                      Working days
    Payment type                          Payment method                               to process

                   VISA or                Go to https://student.globalpay.wu.com/          5
                   Mastercard via         geo- buyer/feduni#!/ and follow the steps
                   Western Union

                   Telegraphic Transfer   Go to https://student.globalpay.wu.com/        2-3
                   via Western Union      geo- buyer/feduni#!/ and follow the steps

Transferring monies from accounts held within Australia

                                                                                           Working days
 Payment type                        Payment method                                         to process

                VISA                 Log into my Student Centre to make an online               1
                Mastercard           payment.
                                     Select campus finances
                                     Click Make a payment
                                     Press the > in the What I Owe table
                                     Click on the 0.00 and enter the amount being
                                     Click Save
                                     Confirm payment amout by clicking Confirm
                                     Once directed to ANZ eGate choose either
                                     VISA, Mastercard or AMEX and follow the

                Australia Post       Pay in person at Australia Post using cash,
                Billpay              cheque, EFTPOS or credit cards
                                     Credit card payments can also be made by calling
                Biller code 3912
                                     13 18 16 or online via postbillpay.com.au
                Reference on

                BPAY                 Contact participating bank or financial institution      2-3
                                     to make payment from cheque, savings, debit, or
                Biller code 393447
                                     credit account
                Reference on


WORKSHOPS                                              LIBRARY
ATMC organises and runs a variety of different         The ATMC library holds several copies of each
workshops throughout the semester to assist            prescribed textbook in addition to other secondary
students with their studies, such as Plagiarism:       resources that may assist students with their studies.
Resume and Cover Letter Writing, English               E: library@atmc.edu.au
Conversation Class, Basic Academic Writing
and Referencing, and many other topics that all        Students should speak to the Librarian to organise
students benefit from. The dates and times for these   an ATMC Library Account. This Account provides
workshops are sent to the student’s emails and         student online access to https://library.atmc.edu.
posters are displayed around campus.                   au where books can be reserved and renewed
                                                       Please keep in mind that the library does not hold
                                                       enough copies to provide textbooks to every
                                                       student. This means that in peak periods, especially
                                                       during exam time, there is no guarantee that a
                                                       textbook will be available to take home.

                                                       ATMC students can borrow up to three items at
                                                       any one time. Each loan lasts seven days, although
                                                       students can renew a borrowed item if it hasn’t
                                                       been reserved by another student. Students can
                                                       renew loans remotely via the ATMC Library website
                                                       or can ask librarian to do this for them. Each item
                                                       can be renewed up to 10 times before it needs to
                                                       be returned to the library.

                                                       Holds list
                                                       If the Library has already loaned all its copies of a
                                                       textbook, students have the option to join a reserve
                                                       list. Once a student is on a reserve list they receive a
                                                       notification when a copy of their textbook has been
                                                       returned and is ready for collection.


Course reserves                                         Library Services
The Library maintains a Course Reserve collection.      If you are a Federation University student studying
In this section, one copy of every prescribed           at ATMC, there are many ways that you can find
textbook is kept. This guarantees that even during      extra resources to help you with your studies.
peak periods students have access to at least one       • Search the FedUni library collection online:
copy of their prescribed text.                          https://federation.edu.au/library
Please keep in mind that Course Reserve textbooks       • Through this search you can find resources
can only be borrowed for four hours and must            available online, or books that you can request get
remain on campus for the duration of the loan.          sent to you here at ATMC Melbourne
Fines                                                   • Search the ATMC Library collection online:
                                                        http://library.atmc.edu.au Through this search you
For every weekday a textbook is overdue,
                                                        will find what books are held in your library on
the borrower is fined $1. This is to ensure the
                                                        campus at ATMC Melbourne
textbooks remain in circulation among the cohort,
so that all students can access the textbook if they    • Search the State Library of Victoria online:
should so please.                                       http://www.slv.vic.gov.au/
Library fines can be avoided by returning borrowed      • State Library of Victoria is not a lending library,
textbooks by the due date, checking emails for          however you can go and read books and use the
Library notifications, and logging in to ATMC library   internet at this beautiful space on the corner of La
to review due dates or renew loans.                     Trobe and Swanston streets, opposite Melbourne
                                                        Central Station
                                                        • You can also search the Melbourne Library
Overdue fines were introduced to ensure fair            Service online at http://www.melbourne.
access to ATMC Library materials. Ideally, the          vic.gov.au/MelbourneLibraryService/Pages/
ATMC Library would collect no fines at all because      MelbourneLibraryService.aspn to access all other
members would cooperate and return items on             Melbourne libraries.
time out of concern for others.
                                                        Or search the Sydney Library Service online at
As soon as a member has an item overdue their           https://www.cityofsydney.nsw.gov.au/explore/
borrowing rights are suspended until all outstanding    libraries
items are returned and any fines that are over $10
paid as per this procedure
Fines do not have to be paid until a total of $10 is
Once $10 is reached, borrowing is blocked and a
minimum of $10 must be paid to reduce the fines to
$9 or less.


The following services are provided to students         Federation University IT Services
by ATMC. ATMC staff can assist students with            Students of Federation University through ATMC
any issues they may have regarding the following        also have access to the software services provided
services.                                               by the university. These are accessible via the
                                                        Federation University homepage. As these services
RTO                                                     are provided externally,
RTO is ATMC’s timetabling and student database
                                                        ATMC is unable to resolve any IT issues related to
management system. Through here students can
                                                        the following. Students are encouraged to contact
see the day, time, location, and instructor for each
                                                        Federation University’s ITS Service deck
of their enrolled courses. ATMC contacts students
using the details stored by RTO, so it essential that   1800 333 864
any changes made to a student’s address or phone        https://servicedesk.federation.edu.au
number are mentioned to the Student services as
soon as possible. Staff do not need to be alerted to    My Student Centre
any email changes as they will only contact students
                                                     To access MYSC services, students will need to
via their Federation University student email.
                                                     identify themselves by using a username and
Printing and photocopying                            password. Your username and password are
                                                     provided once you confirm your enrolment at
ATMC delivers students a printing and photocopying Federation University.
service through Papercut. Printing jobs can be
lodged remotely via the Papercut software or by      https://mysc.federation.edu.au
plugging a USB directly into the printer. Note: All
                                                     Student Email
printing files must be in PDF.
                                                     All students are allocated a Federation University
                                                     email account, which should be checked regularly
Each semester students are given 70 pages in credit  for correspondence from ATMC and Federation
to use for printing and photocopying. Students       University. It is accessible on the Federation
should note that the credit balance remaining at the University homepage. The address of the student
end of a semester will not transfer over to the next email is [Student ID Number]@students.federation.
semester.                                            edu.au
The printing and Papercut software are managed by       https://federation.edu.au/office365
the IT support officer, so any queries in relation to
this service should be directed to them via the IT      Moodle
Helpdesk ticket system on ATMC’s website.               Moodle is Federation University’s Learning
http://intranet.atmc.edu.au:7777/itsupport/             Management System. It is used to communicate
                                                        course materials and announcements to students.


Wireless Wi-Fi
ATMC Campuses provide free Wi-Fi to all students.
Step 1: Turn on Wi-Fi on your Device and search
for “ATMC Wi-Fi”
Step 2: Type your computer login credentials.
Username: 30111211@students.atmc.edu.au
(Enter your ATMC account)
Password: *******
(Enter your computer password)

Android                                             iOS


ATMC’S STUDENT RECORD                                   STUDENT FEEDBACK
ATMC keeps accurate records of academic                 ATMC is committed to quality continuous
performance and attendance for all students.            improvement. This can only be achieved with the
Students are only allowed to defer commencement         help of students. As such, throughout their course,
or suspend studies of a course on:                      students receive feedback forms from ATMC;
• Medical grounds (with a doctor’s certificate) or      FEDUNI Student Evaluation of Courses forms,
other exceptional compassionate circumstances           General feedback and Student Services feedback.
                                                        This gives students, and the Federation University
• Where a student defers commencement or                an opportunity to fine-tune the course to ensure all
suspends studies on any other grounds, ATMC will        needs and requests are being met.
report the student to FEDUNI, as not complying
with visa conditions.                                   Students may occasionally receive a telephone
                                                        call by a staff member of ATMC, asking a few
• ATMC records students’ attendance (including          quality-related questions regarding study. ATMC
non-attendance) systematically                          encourages people to be as honest as possible
• Attendance records are monitored ever y               during all feedback forums so that ATAMC can
fortnight for non-attendance. Students who are not      make students’ study experience first rate.
consistently attending their course will be contacted
and recorded by ATMC regularly counselling will be
available to students.
   - ATMC keeps records of students including
   each student’s current residential address as
   supplied by the student and the following:
   - The amount of course money that the student
   has paid, whether the amount paid was for the
   full course or part of the course and the duration
   of such.
   - Copies of any written agreements between the
   provider and the student, any amounts that have
   become payable to the provider by the student
   for the course and have not been paid.
   If you wish to apple for defer, you must contact
   an ATMC staff member.


SUPPORT SERVICES                                        SOCIAL ACTIVITES PROGRAM
ATMC, provides students with a range of support         ATMC runs social activities throughout each
services, so that they have a successful academic and   semester and provides opportunities for students to
personal experience.                                    enjoy a range of activities outside their usual studies.
                                                        These events provide opportunities to meet other
General and academic support services                   students and make new friends. Details of activities,
ATMC staff provide students with a range of             events and workshops are communicated via the
support services including:                             Federation University student email and are listed
                                                        on the events calendar.
• Assistance with academic support and study skills
• English language assistance and support
• Employment and careers advice
Student Support Staff can be reached by calling
 +61 3 8327 3100 or emailing

Welfare services
If at any time, a student of ATMC is experiencing
any difficulties or issues with study, the first
reference point is to see and discuss the problems
with the student support team at ATMC. ATMC
staff can students seek specialised welfare and other
counselling services to ensure their experience in
Australia is a positive one.
In addition to services delivered at your ATMC
campus, you can also access a number of academic
and general support services provided by staff at
Federation University. Please check the below link
to view the range of services and support available.


STARTING WORK                                           TAXES
Students are not permitted to start work until they     Taxes are managed through the Australian Taxation
have commenced your course of study.                    Office (ATO). The tax each student pays depends
Students can work a maximum of 20 hours per             on how much they earn.
week or 40 hours fortnightly during the term and
                                                        Getting a Tax File Number (TFN)
unlimited hours when their course is not in session.
                                                        Students must obtain a Tax File Number to be able
The Department of Home Affairs considers a
                                                        to work in Australia. A tax file number (TFN) is a
student’s course to be ‘in session’: for the duration
                                                        unique reference number to our tax system. When
of the advertised semesters (including periods when
                                                        a student starts work, the employer will ask the
exams are being held), if they have completed their
                                                        student to complete a tax file number declaration
studies and their Confirmation of Enrolment is still
                                                        form. If the student does not provide a TFN, the
in effect, if they are undertaking another course
                                                        student’s employment will be taxed at the highest
(during a break from your main course) and the
                                                        personal income tax rate, which will mean less
points will be credited to their main course.
                                                        money in the student’s wages each week.
TYPES OF WORK FOR                                       For more information and how to apply please
INTERNATIONAL STUDENTS                                  visit; www.ato.gov.au or phone 13 28 61, 8am to
                                                        6pm Monday to Friday. For the ATO translating and
International students often find work in retail,       interpreter service phone 13 14 50.
hospitality and administration. Tutoring in relevant
fields and in your native language is also a good way
to earn money.

Students may find it difficult to find work in
Australia, as they will be joining the general
Australian population in your search; therefore,
students should not rely on income from
employment when budgeting to pay for living
expenses. There is no guarantee that employment
companies will find work for students. There
are many ways to find a job in Australia like
newspapers, campus job boards and most
importantly online.
Try searching these online companies:


ESOS FRAMEWORK                                           TRANSPORT
The Australian Government wants overseas
                                                         Myki and Opal
students in Australia to have a safe, enjoyable and
rewarding place to study. Australia’s laws promote       In Melbourne and Sydney, the public transport
quality education and consumer protection for            systems are extensive and highly accessible.
overseas students. These laws are known as the           Travellers must have a valid ticket to use public
ESOS framework and they include the Education            transport and the public transport systems in both
Services for Overseas (ESOS) Act 2000 and the            cities use electronic travel cards – Myki (Melbourne)
National Code 2007.                                      and Opal (Sydney). These cards can all main forms
                                                         of transport, including on metropolitan and regional
                                                         rail, light rail, bus, tram and ferry services, and can
                                                         be purchased from transport stations, convenience
International education: ensuring quality and            stores and vending machines located throughout the
protecting students – international student factsheet:   CBD and suburbs.
                                                         Fines are payable for travellers in Victoria and New
                                                         South Wales who use public transport system
Student Visa Conditions                                  without a valid ticket.

Under the ESOS Framework, international students         For more information, please visit the following
on a student visa are responsible for upholding the      websites:
conditions of their student visa. You should check       www.ptv.vic.gov.au
your student visa for the conditions that apply to       www. transport.nsw.gov.au
your visa: https://immi.homeaffairs.gov.au/
Australian telecommunications providers offer a          DRIVING
wide range of services, which provide a mobile
                                                         For VISA holders, if you have a temporary VISA
phone within the cost of using that service. There
are many differences to the services provided. You       • You can use your overseas licence while you’re
should understand what deal you are accepting            here
before signing a contract with a provider.               • You don’t need a driver licence and/or learner
For a comparison of mobile phone plans in Australia      permit
visit whistleout.com.au/MobilePhones                     • You’ll need an English translation of your licence
                                                         or an international driving permit (if your licence
                                                         isn’t in English)


Opening an Australian bank account allows you          Opening an account
easy access to your money. There is a wide choice      To open a bank account you will need:
of banking options. The financial institution you
choose will generally allow you to operate your        • Your Electronic Confirmation of Enrolment
bank account from almost anywhere in Australia.        (eCoE)

To open a bank account in Australia, you will          • Your passport and other forms of identification
need to bring your passport and two other forms        (these vary depending on the banking institution)
of identification, such as a national identity card,   • A letter of offer from your education provider
driver’s licence, student ID or a card from another
                                                       • Your Australian Tax File Number (TFN), available
bank. Remember to also bring your USC student ID
                                                       from the Australian Tax Office (ATO)
card, to qualify for any student accounts.
                                                       Opening hours
EFTPOS (Electronic Funds Transfer at Point
of Sale)                                               Banks do not open on Sundays and have reduced
                                                       trading hours on Saturdays. From Monday to Friday
Most Australian businesses and institutions accept
                                                       they often operate between 9-4, although this varies
payment through EFTPOS. Typically paying by
                                                       by each bank.
EFTPOS will not incur a fee, although it is common
for businesses to specify a minimum spend, often       Student accounts
$10, before they’ll accept payment by EFTPOS.
                                                       Some banks offer special student accounts with no
ATMs (Automatic Teller Machines)                       or low fees, so ask about this option. You will also
                                                       require the student ID card from your institution to
ATMs are available in most public places including
                                                       prove you are a student and should have access to
on education providers’ campuses. Some ATMs will
                                                       the benefits offered by a student bank account.
charge a withdrawal fee for non-customers, but
there are many banks that allow non- customers to      For a comparison of accounts in banks throughout
use their ATMS free of charge.                         Australia, see: http://www.finder.com.au/bank-
Bank charges                                           The following are some main financial institutions in
All bank accounts in Australia are subject to bank     Australia;
fees.                                                  • National Australia Bank www.nab.com.au
Internet banking                                       • ANZ www.anz.com.au
Most banks allow customers to navigate their           • Commonwealth Bank www.commbank.com.au
account via the internet.                              • Westpac Bank www.westpac.com.au
                                                       • St George Bank www.stgeorge.com.au
                                                       • Credit Union Australia www.cua.com.au
                                                       • Bendigo Bank www.bendigobank.com.au


While living and studying abroad may be an exciting     Become involved
adventure, it can also present a range of challenges.   Try to meet people and become involved in groups
Having decided to study and live in Australia you       both on campus and in the wider community.
will be undertaking adjustments in many areas of        Maintain an attitude of openness to new situations
your life including cultural, social and academic.      and experiences. Establishing friendships and joining
It is also important to remember that while these       groups is the best way to experience and learn
changes are occurring you will be embarking upon        about Australian culture and will certainly mean you
a new semester of study (for many of you in a           have a richer and more enjoyable time here.
different language) and be away from your usual
supports, networks and resources.                       Try to maintain a sense of perspective
Adustment to a new country and culture is a             When confronted with difficulties remind yourself
process that occurs gradually and takes time. The       that living and studying abroad is a challenge and it
values, beliefs, traditions and customs of your home    is normal to feel stressed, overwhelmed and out of
country may vary greatly from those in Australia        your depth at times.
and adapting to the Australian way of life may take     Try to recall or make a list of the reasons you
some time. This advice may help:                        initially wanted to study abroad in the first place.
                                                        Listing positive events or changes within yourself
Listen, observe and ask questions                       that have occurred since you arrived may also assist
Adjustment to a new culture and way of life             with getting things in perspective.
takes time. Allow yourself time to observe those        Maintain some of the routines and rituals you may
around you and patterns of both verbal and non-         have had in your home country
verbal communication. Don’t be afraid to ask
questions if there are things you do not understand     This can include small things such as continuing
as this will reduce the chance of confusion or          to drink a certain type of coffee or tea or eating
misunderstandings.                                      specific foods. It may also include maintaining
                                                        involvement in bigger events such as celebrating a
Ask for help                                            national day in your country of origin with a group
                                                        of friends or finding a cultural group related to your
Do not be afraid to ask for assistance or support if
                                                        home country for support.
you need it. In addition to the counselling Service
there are many organisations set up on campus to
ensure you have a successful and enjoyable time in


Keep lines of communication open with                     Culture Shock
those at home
                                                          Almost all international students go through an
Communicating with those at home regularly about          anxious period while adjusting to life in a totally
your experiences of study and life in Australia,          new environment. During this time, you may go
through emails, telephones and letters is vital. Not      through a wide range of emotions, from fascination
only does it help to keep you connected with              and excitement, to loneliness and frustration.
important social supports, it also assists your friends
                                                          Leaving all that is familiar in your own culture and
and family to understand your experiences, which
                                                          trying to adapt to a new cultural, social and academic
will smooth the transition when you return home.
                                                          environment is often a challenging experience.
Sense of humour                                           It always takes time to adapt to a new culture, new
Importantly, remember that living in a different          ideas. However, ATMC’s student services is here to
culture means you will inevitably find yourself in        assist newstudents to go through this difficult time.
a range of unusual and often confusing situations.
Being able to laugh in these situations will remind
you that it takes time to understand different
cultures and that it is ok to make mistakes.


The following support services may be useful to students throughout their studies in Australia.

Emergency Services                                      Police Assistance Line
Contact the Emergency Services in all situations that   T: 131 444 Available: 24/7
are life-threatening, property-threatening, or time-    For non-emergencies or to make general inquiries
sensitive situations.                                   contact the Police Assistance Line. You should also
000 cannot be contacted via SMS text messages           contact the Police Assistance Line if you are a victim
Calls to 000 are free                                   of crime not in a life-threatening or time-critical
Call 000 if:                                            You are also able to report crime. The types of
• Someone is seriously injured or in need of urgent     crime you can report include:
medical help
                                                        • Break and Enter
• Your life or property is being threatened
                                                        • Motor Vehicle/Vessel Theft
• You have just witnessed a serious accident or
crime                                                   • Stealing

When calling Triple Zero (000)                          • Malicious Damage (including Graffiti)
• Choose whether you want Police, Fire or               • Lost Property
                                                        • Fraud (Unauthorised Access of Funds)
• Stay calm, don’t shout, speak slowly and clearly
• Tell the operator exactly where the emergency
                                                        Healthdirect Australia
services should go; give an address or location         P: 1800 022 222 Available: 24/7
                                                        Call Healthdirect Australia when you’re unsure how
Crime Stoppers
                                                        to deal with an injury or illness. Registered nurses
T: 1800 333 000                                         will provide advice on whether you should see a
www.police.nsw.gov.au                                   local GP, manage the condition at home, or go to an
                                                        emergency department.
Contact Crime Stoppers if you:
                                                        You can also use the website to find a health service
• See any suspicious or unusual activity
                                                        near your location.
• Know of someone committing a criminal offence
for which they have not been arrested                   NSW SES
• Have knowledge of an unsolved crime or any            P: 132 500 Available 24/7
planning for a crime in the future                      For emergency help in floods, storms and tsunami
• Have information about people wanted by Police        call NSW SES at any time.


NSW Ambulance has a system to help people determine how they should respond to different types of
medical situations.

Use self care                                      General Practitioners (GPs)
• Cough or sore throat                             In Australia you do not have to go to a hospital to
• Hangover                                         see a doctor. You can see a doctor (also known as a
• Grazed knee                                      GP – General Practitioner) in their private practice
                                                   or medical centre, with part or the entire doctor’s
Visit a local pharmacy or                          fee being covered by Medicare or OSHC.
General Practitioner
                                                   You must make an appointment to see a GP. Most
•   Headache                                       General Practitioner’s a located in a medical centre
•   Diarrhea                                       and are often available for appointments between
•   Vomiting                                       8am and 5pm, although these times tend to vary on
•   Infection                                      Saturdays and Sundays. To book an appointment
•   Stomach ache                                   call the associated number and select a doctor and
                                                   time for a consultation.
Call Healthdirect on 1800 022 222
                                                   Some medical centres ‘bulk bill’, meaning the
•   Unwell                                         consultation is largely covered and will only incur
•   Flu symptoms|                                  a small fee. For non-bulk billing doctors, students
•   Unsure where medical attention is needed       will often be able to claim part of their fee back
•   Health advice needed                           from their Overseas Student Health Cover (OSHC)
                                                   or other insurance provider. The conditions vary
Call 000 or visit a Hospital’s                     depending on what doctor is consulted and why, as
Emergency Department                               well as with each insurance policy. There is a link
• Head injury                                      for finding doctor under BUPA OHSC cover:
• Severe blood loss
• Chest pain and breathing problems

                                                   If you are unable to see a doctor and have a health
                                                   emergency, you can either call 000 or locate
                                                   the nearest hospital’s Emergency Department.
                                                   Just remember, Emergency Departments are for
                                                   Emergencies, and there are often long waiting times.


NSW Ambulance has a system to help people determine how they should respond to different types of
medical situations.

Beyond Blue                                              Poison Information Centre
Beyond Blue provides services specifically targeted      Contact the Poisons Information Centre for advice
to boost mental wellbeing. They provide call             on how to manage, assess, and treat poisoning
and chat services with trained mental health             from plant and animal venom, non- prescription
professionals to guide people through times of           pharmaceuticals, and household and industrial
crises and direct them to further support.               chemicals.
Available 24/7                                           The Centre is available 24/7
T: 1300 22 4636                                          T: 131 126
                                                         St Vincent de Paul Society
Lifeline                                                 The St Vincent de Paul Society assists with
Lifeline is a national charity that provides crisis      addiction, disability services, disaster recovery,
support, suicide prevention and mental health            domestic and family violence, emergency housing
services across Australia. Some of the reasons that      and homelessness support, finances, food, general
people will request help from Lifeline are due to        support, health and wellbeing, resettling in Australia.
stresses from work, family, or society, as well as for   E: vinnies@vinnies.org.au
assistance with their physical and mental wellbeing.
Lifeline offers support services by phone as well as
through their website.                                   The Salvation Army
Available 24/7                                           Some of the Salvation Army’s services include:
T: 13 11 14 (free calls from mobile phone)               addiction recovery, emergency and disaster
www.lifeline.org.au                                      recovery services, Employment Plus, homelessness
                                                         accommodation, legal advice, and youth services.
NSW Rape Crisis Counselling Service
Anyone who has experienced or is at risk of sexual
violence, family or domestic violence, and any non-
offending supporters, can contact NSW Rape Crisis.
Telephone and online counselling available 24/7
T: 1800 424 017

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