STUDENT HIL LIVERPOOL - HANDBOOK
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HIL LIVERPOOL
STUDENT
HANDBOOK
Page 1
Welcome to
HIL LIVERPOOL
Welcome to HIL Liverpool, part of the Heritage International
Languages family of language schools that have been working with
students to improve their English and other languages for over 14
years.
We aspire to offer the best language learning experiences by not
only providing a course but real-life situations and context that help
students to process the new language stages accurately and
effectively. All this is done in Liverpool, UK, an extraordinary city, full
of life, art and culture, making your experience as a whole much
more enriching and enjoyable.
We hope you enjoy the time you spend with us and thank you for
choosing to study at HIL Liverpool.
Rauni Da Mota
Director Principal
ACCREDITED
Page 2
Contents
About HIL ……………………………………………………………………………………………… 5
Contact Information ………………………………………………………………………………..…5
Emergency Contact ……………………………………………………………………………5
Directions ……………………………………………………………………………………………….6
Before you Leave Home ……………………………………..………………………………………7
Suggested travel packing list ……………………………………………………………..…7
Clothes to bring ……………………………………………………………………….………7
Electrical items ……………………………………………………………………………..….7
Your First Day ………………………………………………………………………………………….8
Arrival on your first day ………………………………………………………………………..8
Please bring with you ……………………………….…………………………………….……8
Testing your level ………………………………………………………………………………8
Your timetable ……………………………………………………………………………….…8
Student Card ………………………………………………………………………………..….9
Holidays ……………………………………………………………………..…………………..9
Our English Courses …………………………………………………..………………………….….9
How the courses work …..…..……………………………………………………………..…9
1-to-1 tutorials ……………..…..……………………………………………………….……..9
General English …………………..…………………………………………………………………..10
Exam Preparation ……………………………………………………………………………………..11
Business English …………………….………………………………………………………………..12
Online Classes ……………………………………………………………….………………………..13
General Course Information ……………………………..……………………………………..…14
Teaching methods ……………………………………………………………………………14
Course design …………………………………………………………………………………14
Meeting your classmates ……….……………………………………………………………14
Course books ………………………………………………………………………………….14
Changing your class ……………………..…………………………………………………….14
Homework ……………………………………………………………………………………..14
Participation …….……………………………………………………………………………..14
Feedback ………………………………………………………………………………………14
Levels and Progress …………………………………………………………………………………15
Assessment ……………………………………………………………………………………15
CEFR level chart ………..…………………………………………………………………….15
External Examinations ………………………………………………………………………………15
Exam Courses …………………………………………………………………………………15
Taking Exams ………………………………………………………………………………….15
Learning English Outside the Classroom ……………………………………………………16-17
Extra Curricular and Social Activities ……………..………………………………………………18
Social Media …………………………………………………………………………………..18
Facilities ……………………………………………………………………………………………….19
Reception ……………………………………………………………………………………..19
Page 3Book and DVD Library ………………………………………….…………………………….19
Café, Gallery and Places to Eat ……..…..………………..……….…….…………………19
Student Computers, Internet and Printing …………………………………………………19
Liverpool ………………………………………………………………………………………………20
The City ………………………………………………………………………………………..20
Things to do …………………………………………………………………………………..20
Shopping ………………………………………………………………………………………20
Eating ………………………………………………………………………………………….20
Useful sites ………..……………………………………………………………………………20
Local transport …………………………………………………………….………………..…20
Living in the UK ………………………………………………………………………………………21
Bank accounts and cards ..………………………………………………………………..…21
Weather ..………………………………………………………………………………………21
Cultural shock ..……………………………………………………………………………..…21
Ask questions ..……………………………………………………………………………..…21
Make friends ..………………………………..……………………………………………..…21
National Insurance ..………………………………………………………………..…………22
Medical information ..………………………………………………………………..……….22
Local hospitals ..………………………………………………………………………..……..22
A quick “Dos and Don’ts” guide ..……………………………………………………..……22
Keeping You Safe and Sound ..………….……………………………………………………..…..23
Obeying UK law …………………………………………………………………………….…23
Your attendance and being on time ..………….……………………………………………23
Mobile phones ..………….……………………………………………………..……………..23
School rules ..………….…………………………………………………………………..……23
Health and safety at HIL Liverpool ..………….…………………………………………..…24
Pastoral Care ..………….…………………………………………………………………..…24
Looking after your belongings ..………….…………………………………………………..24
Online safety ..………….………………………………………………………………………24
Staying safe ..………….…………………………………………………………………..……25
British Values and Prevent ………………………………………………………………………….26
Bullying and abusive behaviour policy ..………….………………………….…………….26
Prevent policy ..………….………………………………………………………..………….26
In Case of Emergency ..………….……………………………………………………..….……….27
Booking a Hotel ..………….…………………………………………..………………..….……….28
Appendix 1 Making a Complaint …………….…………………………………..……………..29
Appendix 2 Refund and Cancellation Policy …..………………………………..……………..30
Appendix 3 Terms & Conditions …………….……….…………………………..……………..35
Page 4ABOUT US
HIL is dedicated to building bridges for better communication between
countries and cultures. We do this by providing language courses and
training with appropriate cultural and real-life application.
We provide group, private one-to-one or intensive classes that can take
place anywhere in the world. To ensure you make rapid progress, our
courses can be tailor-made to your needs and interests.
HIL is a network of schools, experienced and qualified teachers and trainers
who have all experienced life abroad and been involved in a variety of
language learning environments and contexts. HIL has more than 14 years
of experience and also two branches in North India. Combined, we have the
experience of teaching thousands of students.
HIL Liverpool is a language school based in South Liverpool, UK. HIL
provides highly professional classroom and online based language courses,
professional translation services and language camps around the world.
Contact Information
+44 (0) 151 280 1490 +44 (0) 7983 28 29 28
36, Windsor Street, Liverpool, L8 1XF
admin@hilliverpool.com
www.hilliverpool.com
Emergency Contact
• In case of an emergency and you need to
speak to someone out of school hours you
can phone 07983 282928.
(If you call the emergency number and no-one answers,
please leave a voice message with your name and
telephone number and someone will call you back. This
number is written clearly on your student card and
around the school. We strongly suggest you add it to
your phone in case of any emergency)
• Call 999 for an ambulance, police, fire
brigade, coast guard, cliff and mountain
rescue.
Page 5DIRECTIONS
HIL LIVERPOOL
The closest main international airport is Manchester Airport. Manchester Airport
connects to most countries in the world and uses most airlines. Liverpool Airport
is also a good option if you are flying within the UK or coming from different EU
countries.
Liverpool’s main train station is Lime Street Train Station. The station is a 5-10
minute taxi ride or a 20-30 minute walk from HIL Liverpool. Lime Street connects
you to most of the UK main cities. Manchester Airport also has a train station and
there are trains available to Liverpool Lime Street. Liverpool also has a local
station called Liverpool Central (5 minute walk from Lime Street). This station
connects to most of the Liverpool region and Merseyside. Train tickets can be
purchased from National Rail and Virgin Trains for national travel and
Merseytravel for local train information and Trainline for tickets.
Liverpool One is our main national bus station. Coach companies such as
National Express and Mega Bus come to this station. National Express also has
airport transfer services, including transfers to Heathrow and Gatwick airports in
London. Our regional bus station is Queen Square and the main bus company
that connects the city is Arriva. We advise buying a bus pass for a month and
tickets can be bought on the Arriva bus website. The closest bus stop to the
school is at Dexter Street.
HIL LIVERPOOL
Page 6Before You Leave Home
Suggested Travel Packing List
Medication in Phone and charger Camera
original packaging (We can provide you
with doctor’s notes a free SIM card)
Basics Toiletries Day Bag / Rucksack Some local currency
British Pounds
Purse or Wallet Sunglasses Umbrella
Shirts / T-Shirts Pyjamas Shoes/Boots
General
Jumpers Socks Hat/Scarf/Gloves
Clothes
Trousers/Jeans Underwear Coat/Jacket
Shorts/Skirts/Dresses (Waterproof)
Valid Passport or ID Enrolment letter Visa letter from HIL
(Only for EU Citizens) from HIL Liverpool Liverpool
Documents (if applicable)
Accommodation Directions to your Immigration
details accommodation Documents
CLOTHES
British weather changes throughout the year. Temperatures in Liverpool can go down to
-3°C in winter and up to 28°C in the summer. If you are coming from a warm country you
may feel the cold more as Britain is known to get a lot of rain all year round.
ELECTRICAL ITEMS
Students who bring electrical items like mobile phone chargers, electric games, hairdryers,
hair straighteners, shavers, laptops, etc. must make sure they are safe to use to prevent
fire hazard. Please make sure all electrical appliances are turned off when you leave your
accommodation. All plugs in the UK are 240 volts AC. Please make sure you also bring a
universal adaptor as plugs in the UK are different (3 pins).
Page 7Your First Day
Arrival time on your first day
• For Morning Courses, please arrive by 8:30am.
• For Afternoon Courses, please arrive by 12:00pm.
Please bring with you:
• Your Passport or National Identification Card
• Two passport photographs
• Pen and paper (a notebook)
As part of the admission process, the Student Welfare Officer will take some time with you
before you start classes to give you all the important information you need to know.
Testing your level
On your first day you will be given a 45 minute level placement test which includes a Use
of English, listening and writing section. This is to ensure you start at the appropriate level
for your needs. Alternatively students can request a link to an online placement test prior
to arrival. Note that there is an extra charge of £10 for this service.
Your timetable
Please be on time and be aware that if you arrive more than 10 minutes late without
justification you may not be allowed in the class until your next period. Your specific
timetable depends on your level and preferred class timings. A copy will be available for
you upon arrival. Below is an example of a typical timetable:
Example Morning Timetable
8:30 Arrive at school
9:00-10:00 English Lesson 1/2
10:00-10:15 Break
10:15-11:15 English lesson 2/2 or 1/2
11:15-11:30 Break
11:30-12:30 English lesson 2/2
12:30-13:00 Lunch break
Example Afternoon Timetable
13:00 Arrive at school
13:15-14:15 English Lesson 1/2
14:15-14:30 Break
14:30-15:30 English Lesson 2/2 or 1/2
15:30-15:45 Break
15:45-16:45 English Lesson 2/2
Page 8Student Card
At the time of admission you will receive a HIL Student Card. This card can entitle you to discounts in some
shops, cinemas, etc. Please note that your HIL Student Card is not an officially recognised student card such as
NUS or ISIC card and may not be recognised by all retailers. The card also contains the school address and
emergency contact information, so please always keep your card on you.
Holidays
If you tell us your planned holidays before starting your course, the time you are away will not be considered as
study weeks and you will not have to pay for these weeks. Alternatively, your time away can be added to the end
of your course. If you decide to take holiday after you have started your course then these weeks will not be
added to the end of your course. The Christmas and New Year breaks and bank holidays are not considered as
study weeks and are not included in any study period you paid for. Holidays can only be taken as complete
weeks (Monday to Friday) and individual days taken as holiday are not added on to the end of a course.
Our English Courses
Full-time and part-time courses
HOW DO THE COURSES WORK?
We offer courses specifically for groups of students and professionals that cater for their
requirements and are appropriate for their ages and needs. The courses are taught by fully
trained and qualified teachers all with cross-cultural and teaching experience. The teachers
are responsible for planning and teaching lessons and also run extra curricular activities to
provide learners with the additional practice they need.
The English courses focus on developing receptive and productive skills, as well as
vocabulary, grammar and pronunciation. In addition to language skills we focus on confidence
building and tools for continued self-study.
Students receive a briefing document containing instructions and relevant self-study advice.
All students are assessed before they start their course and set their own language learning
goals during tutorials, which are monitored by the teachers.
1-TO-1 TUTORIALS
Tutorials are a great way to talk to a teacher about how you can improve your English outside
the classroom, discuss the course and lessons, and set learning goals that are monitored by
the teaching staff. They are not compulsory but we recommend them as they can be
extremely helpful. We will arrange your initial tutorial when you enrol on the course but any
subsequent tutorials must be booked by you at reception.
Page 9General English
Our General English courses aim to develop your ability to communicate in a variety of different contexts and
across a range of topics from work and education to shopping and travel. We focus on developing your
language skills (speaking, listening, reading and writing) as well as your knowledge and proficiency in grammar,
vocabulary and pronunciation. We use the best of traditional approaches combined with modern approaches to
ensure that your lessons meet your needs. Our teachers aim to deliver informative, engaging and practical
lessons that will help you reach your language learning goals.
Course start dates and information
Full-time and part-time
HOURS PER DAY 2
HOURS PER WEEK 10 hours (part-time minimum 6 hours)
COURSE LENGTH Flexible (minimum 1 week)
COURSE TYPE Full-time & part-time* on request
DAYS OF THE WEEK Monday to Friday (subject to change)
START DATE Any Monday (see holiday chart below)
MAXIMUM CLASS SIZE 12 students
AVERAGE CLASS SIZE 6-8 students
CLASS TIMINGS 9:00-12:30 / 13:00-16:30 (subject to demand and change)
see typical timetable on page 8
LEVELS AVAILABLE CEFR A0-A1 (Beginner)
CEFR A1-A2 (Elementary)
CEFR A2-B1 (Pre-Intermediate)
CEFR B1-B2 (Intermediate)
CEFR B2 (Upper Intermediate)
CEFR C1 (Advanced)
MINIMUM ENROLMENT AGE 18
NATIONALITY MIX Multinational (varies depending on seasons)
For all national bank holidays and dates when Price information - 2020
the school will be closed, please check the
holiday list on page 28. 1-4 WEEKS £95 PER WEEK
4-8 WEEKS £90 PER WEEK
* Due to some circumstances, we understand some students
may not have the availability to join our full-time courses. Part- ENROLMENT FEE £50 (includes your
time studies are available upon request at a minimum of 6 hours first course book)
per week. However, we strongly recommend students to do the
full-time timetable if possible. Students on part-time timetables
Enrolments should be made at least
are expected to commit to extra hours of self-study outside the 30 days in advance of the course
classroom to make the most of their course and to not fall start date and payment must be
behind the class. cleared according to the payable
date on the invoice.
Page 10Exam Preparation
IELTS
The International English Language Testing System (IELTS) measures the language proficiency of people who
want to study or work where English is used as a language of communication. Our IELTS course prepares you
with all the necessary skills and techniques needed for IELTS success.
This course will help you improve and develop your academic reading, writing, speaking and listening skills,
and will focus on specific exam techniques and strategies to help you achieve your desired IELTS band.
CAE & FCE
Our Cambridge Exam Preparation courses are designed to help you develop the necessary skills and
strategies to help you realise your potential in your chosen Cambridge Exam. During the course, you will learn
how to do all parts of the exam well - reading, writing, listening, speaking, and use of English as well as
learning invaluable exam techniques and strategies. In addition, you will have the opportunity to take mock
exams with previous Cambridge exam papers.
Course start dates and information
HOURS PER DAY 2
HOURS PER WEEK 4 hours
COURSE LENGTH Flexible (minimum 1 week)
COURSE TYPE Part-time
DAYS OF THE WEEK Tuesdays and Thursdays (subject to change)
START DATE Any Tuesday (see holiday chart below)
MAXIMUM CLASS SIZE 12 students
AVERAGE CLASS SIZE 6-8 students
CLASS TIMINGS 9:00-12:30 / 13:00-16:30 (subject to demand and change)
see typical timetable on page 8
LEVELS AVAILABLE CEFR A2-B1 (Pre-Intermediate)
CEFR B1-B2 (Intermediate)
CEFR B2 (Upper Intermediate)
CEFR C1 (Advanced)
MINIMUM ENROLMENT AGE 18
NATIONALITY MIX Multinational (varies depending on seasons)
For all national bank holidays and dates when Price information - 2020
the school will be closed, please check the
holiday list on page 28. 1-4 WEEKS £55 PER WEEK
ENROLMENT FEE £50 (includes your
first course book)
Enrolments should be made at least 30 days in advance of the course start date and
payment must be cleared according to the payable date on the invoice.
Page 11Business English
If you want to be better able to work and/or do business in an English speaking context, then this course is
for you. During the course you will learn business and work-related vocabulary and essential functional
language. You will also develop the necessary skills (speaking, listening, reading and writing) for you to
function in the business world. The course will help you to improve in areas such as writing emails and
reports, giving presentations, participating in business meetings, etc, as well as preparing you for the
Cambridge BEC Preliminary, Vantage and Higher exams.
Course start dates and information
HOURS PER DAY 1-2
HOURS PER WEEK 5-10 hours (part-time minimum 5 hours)
COURSE LENGTH Flexible (minimum 1 week)
COURSE TYPE Full-time & part-time
DAYS OF THE WEEK Monday to Friday (subject to change)
START DATE Any Monday (see holiday chart below)
MAXIMUM CLASS SIZE 12 students
AVERAGE CLASS SIZE 6-8 students
CLASS TIMINGS 9:00-12:30 / 13:00-16:30 (subject to demand and change)
see typical timetable on page 8
LEVELS AVAILABLE CEFR B1-B2 (Intermediate)
CEFR B2 (Upper Intermediate)
CEFR C1 (Advanced)
MINIMUM ENROLMENT AGE 18
NATIONALITY MIX Multinational (varies depending on seasons)
For all national bank holidays and dates Price information - 2020
when the school will be closed, please
check the holiday list on page 28. 1-4 WEEKS £95 PER WEEK
ENROLMENT FEE £50 (includes your
first course book)
Enrolments should be made at
least 30 days in advance of the
course start date and payment
must be cleared according to the
payable date on the invoice.
Page 12Online Classes
Online classes are ideal if you cannot attend (in person) a course at our school. As these lessons tend to
be one-to-one, they can be tailored to your specific needs and interests. These lessons are most
beneficial for learners who need to practise and develop their speaking and listening skills and/or
improve their knowledge and use of grammar and vocabulary.
Course start dates and information
HOURS PER DAY 1-2
HOURS PER WEEK Flexible
COURSE LENGTH Flexible (minimum 1 week)
COURSE TYPE Full-time & part-time on request
DAYS OF THE WEEK Monday to Sunday (subject to change)
START DATE Any time (see holiday chart below)
MAXIMUM CLASS SIZE 12 students
AVERAGE CLASS SIZE 1-8 students
CLASS TIMINGS Any time (depending on teacher’s availability and subject to
demand and change) see typical timetable on page 8
LEVELS AVAILABLE CEFR A0-A1 (Beginner)
CEFR A1-A2 (Elementary)
CEFR A2-B1 (Pre-Intermediate)
CEFR B1-B2 (Intermediate)
CEFR B2 (Upper Intermediate)
CEFR C1 (Advanced)
MINIMUM ENROLMENT AGE 18
NATIONALITY MIX Multinational (varies depending on seasons and numbers)
For all national bank holidays and dates Price information - 2020
when the school will be closed, please
check the holiday list on page 28. PER HOUR £40 (one-to-one)
BLOCK BOOKING £35 (minimum 10 classes)
GROUP RATE £10 per student/hour
(minimum 2 students)
ENROLMENT FEE No fee but placement test fee
applies (£10)
Enrolments should be made at least 30
days in advance of the course start date
and payment must be cleared according
to the payable date on the invoice.
Page 13General Course Information
Meeting your classmates Our Methods
On your first day you will be shown to your class and your teacher will
welcome you and introduce you to your classmates. While you study at HIL you
will experience different types
Course books of learning and teaching
You will be given your first textbook for your course on completion of the methods.
placement test and is included in your course enrolment fee. Please do not
write on it for the first three days. Your teacher will also give you additional Please do not forget that your
course material during the course. Use a folder to organise your notes, help classes here may be very
you study and review your lessons in your free time. different to those in your own
country. The focus in the UK
Any further course books you may need later on in your studies (on change tends to be much more on
of levels for example) must be paid for separately. Course books can be speaking and cooperation
bought at reception. The price may vary according to the book. with other students.
Changing your class In order to make lessons
When you start a course, you may struggle with the level of your class. Before more interactive and relevant,
deciding if a class is too easy or too difficult for you please wait for a few we sometimes supplement
days. If you still feel you are in the wrong class for your ability, please talk to our classes with other
your teacher. materials such as newspapers,
T.V., magazines, interviews,
Homework etc. as well as using a course
Your teacher will give you homework each week so that you have extra book.
practice. It is important that you complete it so you can make the most of the
course and develop faster. Please be aware that we expect you to take Course design
responsibility for your learning and therefore the answers are often given with The curriculum we use tends
the homework for you to self mark. However, remember that your teachers to focus on different topics
are always available to offer help and support when you need it - don’t be each week, varying from
afraid to ask because they love to help. family to travel, etc. If there is
a topic you really like, tell
Participation your teacher and they will try
It is important that you attend at least 85% of the course and actively to include it.
participate in classes. This helps you to improve your English more quickly.
You will work on your
Feedback language foundations,
Your feedback on our school and classes is very important to us and helps us grammar and vocabulary as
to improve. In order to check the quality of our services, classes, extra well as receptive and
activities and accommodation we will ask for your feedback throughout your productive skills like
time with us. You will have the chance to give feedback at different times speaking, reading, listening
during your time at the school: at your first tutorial within the first 2 weeks, on and writing.
a written form each month and at the end of your time with us.
In your classroom you will find
In the event of you being unhappy with something related to your class, the Weekly Course Schedule
please talk to your teacher directly. If you are still not happy please please go which will help you see what
and talk to the Director of Studies who will do their best to find a solution. If you are doing in class each
you have any problems outside the school, please speak to the Welfare week.
Officer who will try to help you find a solution.
Page 14Levels and Progress
Assessment HIL Liverpool can offer classes for the following
levels all year round (depending on demand):
Assessment is an important part of our courses
and during the course you will be assessed on HIL English CEFR Cambridge IELTS
Levels Level Exams
your speaking, listening, reading and writing
skills, as well as your knowledge of grammar and Beginner A0-A1 - -
vocabulary.
Elementary A1-A2 - -
There are two main ways we assess you. Firstly, Pre- A2-B1 Key (KET) -
your teachers will continuously monitor your Intermediate
progress during lessons and discuss this with the Intermediate B1-B2 Preliminary (PET) 4-5
Director of Studies. Secondly, we give monthly
progress tests that check your progress over the Upper B2 First (FCE) 5-6.5
Intermediate
previous 4 weeks. The test lasts an hour plus
another hour for feedback and questions. If you Advanced C1 Advanced (CAE) 6.5-8
do well in the test and your teachers are happy
with your language ability and development, you
will be moved to the next level and receive a HIL certificate.
Please note that it can take between 12 to 16 weeks (120 - 160 hours) to progress to the next level
depending on the learner’s aptitude for languages and the amount of time spent improving their
English outside the classroom.
Academic Reports can be made available upon request.
External Examinations
Exams Courses
We currently offer preparation courses for IELTS, FCE and CAE. We can also help prepare students
for other exams on demand. These courses focus not only on improving your English grammar and
vocabulary but also on giving you the necessary skills and techniques to take these exams. Our
teachers are experienced in this area and will help you through the exams and support you in
answering any of your questions. Our Exam Courses fall under the part-time schedule option.
Taking Exams
For all the above exams, we help students to register at test centres in Liverpool and Manchester.
Please ask your teacher for advice on your suitability for the exam you are intending to take and
the timeframe you are intending to work towards.
IELTS - The International English Language Testing System (IELTS) measures the language
proficiency of people who want to study or work where English is used as the first language.
FCE - Cambridge English: First, also known as First Certificate in English, is an exam for people
who need to prove they can use everyday written and spoken English at an upper-intermediate
level for work or study purposes.
CAE - Cambridge English: Advanced, also know as Certificate in Advanced English, is the leading
advanced English exam for professional and academic success.
Page 15English Outside the
Classroom
Online Learning Support
HIL Liverpool can offer you online sessions with teachers. To find out more please
ask at the reception. Your books generally also come with online access links. If you
need help accessing online material, please ask.
Useful Websites for Practising Apps
http://www.bbc.co.uk/learningenglish BBC Learning English
https://www.englishpage.com British Council Grammar
https://www.flo-joe.co.uk
http://learnenglish.britishcouncil.org
https://www.talkenglish.com
Student Libraries
You can borrow books and DVDs for free to practice general skills from your
student library. Liverpool’s Central Library is also full of resources and a great place
to spend some time studying. Your student book normally contains a DVD with
videos, audio and extra activities. Take advantage of this great resource.
Improve Your Reading
Practice reading in English! Read a book in English. If you are not a fan of books,
read magazines, newspapers, comics. All this will provide you with examples of
‘real’ language used in different contexts. How about changing the language on
your phone to English?
Set Realistic Goals
Set short term as well as long term goals. Setting yourself weekly targets is helpful
as you can see the progress you are making. Learn a certain number of new words
a week. Try to study a little everyday and don’t give up!
Write in English
Write a journal of your learning experience, being in a new country, culture, etc.
Send texts and emails in English. Make new English friends and communicate with
them in English. Try to use a variety of language, tenses and vocabulary.
Page 16English Outside the
Classroom
Use your English as much as possible
Speak English with everyone! Try to have conversations in English with friends and
those you live with. Our extra-curricular activities can also be a good opportunity to
practice your speaking.
Use the Vocabulary you learn
Use the tools you are receiving in class. If you are going shopping for example, look
up the vocabulary you might need to use while shopping, talking to the shop
assistants, cashiers, taxi drivers, etc…
Watch TV, the News and English Movies
During your time in Liverpool, make an effort to expose yourself to as much English
as possible. Watching the news, TV and films in English are a great way to develop
your understanding and hear the language used in different contexts. This also
exposes you to slang, idioms, etc. that sometimes books do not.
Sharpen your Listening Skills
Record yourself and listen back. This not only helps you to enunciate the words well
but gives you an opportunity to listen to how you are saying things. Listen to
English music too. Music is normally challenging to understand but gives you an
opportunity to hear English used in a different setting.
Book a Tutorial
After your first week of study you will be invited to book monthly 1-1 tutorials with
our Director of Studies. Sessions will help you set learning goals and spot areas for
improvement. These are included in your course at no additional cost.
And what about when your course finishes?
There are lots of ways you can continue practising and developing your language, especially your
vocabulary. If you would like some ideas and suggestions on how to continue studying on your own,
please just let us know.
Page 17Extra Curricular and Social Activities
We believe that language learning needs much more than just classroom interaction for it to be
successful. There are numerous activities in Liverpool throughout the year that we can recommend
but HIL also has a number of activities throughout the year that you can join.
Regular Programmes
We frequently have activities you can join. These vary from day trips, games clubs, coffee and
conversation, quiz nights, selfie treasure hunts and practical workshops amongst many other
things. Information on the upcoming activities are always displayed on the notice boards and you
can sign up to anything that is happening at reception. The cost for these programmes are also
kept to a minimum so it does not add too much to your already committed expenses.
Information of any upcoming events are also posted through our social media channels:
@hilliverpool @hilliverpool
@hilliverpool +44 7983 282928
Page 18Facilities
Reception
You can find help and advice from our Reception if you need support on any of the following:
• Renting accommodation
• Police registration
• Doctor registration
• Biometric Residence Permit
• Visa applications
• Bank accounts
• Cambridge Exams
• National Insurance information
• Welfare and Safeguarding
• Prevent
• First Aid
• Writing a CV (book a session with a teacher)
• Finding a job (for those entitled to work in the UK, book a session with our Pastoral Care Coordinator)
• Further Education (book a session with a teacher)
Book and DVD Library
Our mezzanine floor has an open space that is free for students to use. There is a small library of
books and DVDs available for students to borrow. This is free of charge. Books and DVDs can be
taken for up to 10 days before return. Sign your book or DVD out/in at reception.
Gallery
Our Mezzanine floor is also home to the Gallery. The gallery has 3 main exhibitions in the year and
artists from across the globe exhibit here. There are also good places nearby to get food.
Student Computers, Internet and Printing
HIL provides a guest WI-FI network. This is free of cost. On the mezzanine floor there are computers
available to students. These are to be treated with respect and care. The browsing and downloading
of any “adult” or illegal content will result in a student being asked to leave the school.
Photocopying services, for a low price, are also available from reception.
Page 19Liverpool
The City
Population: 552,267
Distance from London: 2 hours by train
Distance from Manchester: 45 minutes by car/taxi - 1 hour 20 minutes by train
Nearest Airport: Liverpool airport (Manchester airport is the main international airport)
Liverpool is a city located in the North of England and it is full of character and heritage. It is a safe and
welcoming city. Liverpool has wonderful scenery, full of beautiful parks and the biggest number of listed
buildings outside London. Liverpool has unique attractions, exciting events throughout the year and world
class sport’s events. Not to mention that it is the home of the Beatles, Liverpool and Everton football clubs
and the Titanic. Liverpool is full of great museums, art galleries, brilliant restaurants and a very exciting
night life. There is always something to do, places to explore and events to attend.
Things to do Shopping
Beatles Story Liverpool One
https://www.beatlesstory.com https://www.liverpool-one.com
Liverpool World Museum
http://www.liverpoolmuseums.org.uk/wml/ Eating
Albert Dock Visit Liverpool
https://albertdock.com https://www.visitliverpool.com
Liverpool Football Club
https://www.liverpoolfc.com/welcome-to-liverpool-fc
Everton Football Club
http://www.evertonfc.com Local Transport
Useful Sites https://www.arrivabus.co.uk
https://www.visitliverpool.com https://www.merseyrail.org
http://www.deltataxis.net or use Uber.
Page 20Living in the UK
Bank Accounts and Cards
If you are coming from outside the UK as a student it
is difficult to open a bank account in the UK. You will
need your passport and a proof of address. If you
want help or advice on this please ask at reception. It
is important you ask your bank at home to unlock
your cards to be used abroad if that is applicable and
it is also advisable to bring an international credit
card in case of emergencies.
Weather
As the weather changes so quickly in the UK we advise you to bring layers with you and an umbrella.
These can be easily bought here too if you prefer. You will also notice very quickly that the British
love talking about the weather. If you want to check the weather just click on the link below:
https://www.holiday-weather.com/liverpool/averages/
Culture Shock
Moving to a different country can sometimes be challenging. Many aspects of life in the UK will be
different from your own culture and you may find it difficult to adjust and accept some of these
differences. We have a different language, accents, mannerisms, politeness and most importantly
food. Try to be open minded and see this as an opportunity to learn about a different culture. Facing
it this way will help you to adjust and enjoy your experience as a whole.
Ask Questions
The general rule is that people appreciate it when you take interest in their culture. Don’t be afraid
about asking questions. See it as an opportunity to learn more.
Make Friends
Culture shock can cause you to feel lonely and home sick. Try to participate in our extra activities as
these will help you yo develop your language but also provide you an opportunity to make new
friends.
Page 21National Insurance Number
If you are legally entitled to and plan to work in the UK, you will need a NI number. For more
information click on the link https://www.gov.uk/apply-national-insurance-number or ask help
from Reception.
Medical Information
Private Medical care in the UK is expensive and not as easy to find like you may do in your home
country. We advise you to look into the possibility of taking an international travel and medical
insurance. However, if you are entitled to, in the UK we generally see a GP (General Practitioner)
for any medical concerns. Upon arrival you should register with a local doctor practice (GP) and
with a dentist as soon as possible.
You can find more information for foreign visitors from the NHS (National Health Service)
website https://www.nhs.uk/using-the-nhs/nhs-services/visiting-or-moving-to-england/how-to-
access-nhs-services-in-england/. We will be able to advise you, based on where you are staying,
where the closest GP and dentist practice is. If you feel unwell but feel you do not need to see a
doctor, a local pharmacist may be able to help you. Some pharmacies may ask you for a form of
identification, ie. your passport. If you are very ill or have suffered an accident, call 999
immediately. The attendants at 999 will ask whether you want “Fire, Police or an Ambulance”.
Say Ambulance and be ready to tell them where you arena what has happened to you. Try to
speak slowly and clearly.
Local Hospitals
The closest hospital from the school is The Royal Liverpool University Hospital
(https://www.rlbuht.nhs.uk).
If you need help with medical advice or finding where to go you can also call 111.
Quick “Dos and Don’ts”
DO
• Be on time. Punctuality is very important in the UK
• Use the three magic words: Please, Thank you and Sorry. You can never use it enough!
• Queue - for everything!
• Respect people’s personal space. Generally, we are not very tactile. We usually use a
handshake when we first meet people
• Have lots of hot drinks, specially tea. We love tea!
• Talk about the weather. The weather changes so much that it gives us a lot to talk about.
• Let people go first. We also like opening doors for other people.
DON’T
• Show up at someone’s house unannounced
• Interrupt someone while they are talking
• Wear hats and outdoor coats indoors
• Ask someone how much they earn
• Burp in public
• Spit in the street
• Ask women their age
• Be too direct. We are generally very indirect. You may come across as confrontational
otherwise
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