Page created by Gregory Reeves
Commercial Services
University of Hull
Hull, HU6 7RX
United Kingdom

For accommodation enquiries
T +44 (0)1482 305292 (The Lawns)
T +44 (0)1482 462080 (The Courtyard)

                                        STUDENT LIVING
                                        HALLS HANDBOOK


                                                        Useful contact information            2                                  The Lawns Centre
                                                        & Courtyard Reception                 4

  YOUR ESSENTIAL                                        Security and safety
                                                        Living in your community

  GUIDE TO STUDENT                                      Service standards                    14

  LIFE IN HULL                                          Domestic information
                                                        Maintenance and repairs
                                                        Common problems                      20
  Designed to help you have the best possible
  time at uni, Hull Campus Life is packed full of the   Using your microwave                 22
  latest news, special offers, guides to campus,        Using your cooker                    23
  upcoming events and tips on student life.             Using your vacuum cleaner            24
                                                        Doing your laundry                   25
                                                        Energy management and water conservation
                                                        Household rubbish collection and
                                                        recycling                            28
                                                        Contractual information              29
                                                        Additional information               34
                                                        Visitors’ accommodation              36
                                                        The local area                       37
                                                        Student discipline in student
                                                        houses and Taylor Court              38
                                                        Cleaning advisory notice procedure   40
                                                        Moving out checklist                 42
                  @HullCampusLife                       Univeristy Accommodation Rules       44

C |                                                                          University of Hull Student Living | 1
Useful Contact
Internal calls are calls made from within the University.

If you are using your mobile, you will need to dial the area code (01482), but if you are in Hull and using a
landline, you can just ring the external number without the code.

 ENQUIRY                                      INTERNAL              EXTERNAL/EMAIL
 Emergency                                    5555                  (01482) 465555
 Security Office                              6868                  (01482) 466868
 University reception                         5318                  (01482) 465318
 Lawns Centre                                 15292                 (01482) 305292
 The Courtyard                                2080                  (01482) 462080
 Advice Centre                                6263                  (01482) 466263
 IT Service Desk                              2010                  (01482) 462010
 Student Wellbeing, Disability, Learning      2020                  (01482) 462020 studentsupport@hull.
 and Welfare Support                                      
 Disability Services                          6833                  (01482) 466833
 Counselling                                  5166                  (01482) 465166
 HUU (Students’ Union)                        4000                  (01482) 464000
 AskHU desk (careers)                         2222                  (01482) 462222
 Student Finance                              6362                  (01482) 466362

2 |                                                                                       University of Hull Student Living | 3
The Lawns Centre
and Courtyard Reception
THE LAWNS CENTRE                                         key this entitles them to one meal per day in the       room that can be booked out for entertaining
                                                         lawns centre. Please note you may only use your         and cookery classes/practise. Please enquire at
The Lawns Centre is located at the head of the           meal card once a day and days do not roll over          reception about booking this space
lawns halls of residence just off the main car park.     If you don’t use your card at the lawns it can be
The reception desk is manned 24 hours per day,           used in any of the campus outlets except student        Lounge – large soft seating area with vending
365 days of the year. Staff on reception are there       central.                                                machines and a water fountain. A quiet library
to help with any queries and signpost you to the                                                                 area is located off the soft seating for people
appropriate place for advice. The lawns centre is        East Yorkshire Motor Services run a regular service     to enjoy a different space to study
a central student hub for all of the halls it provides   from the lawns car park to the campus seven days
the following facilities:                                per week. Residents at the lawns are eligible for a     Games Room – located in the ground floor of
                                                         free travel pass as part of their residence fee this    G Block this room is available to all residents in
Post Room – all post is delivered to the lawns           allows unlimited travel within zone 1 with EYMS.        the courtyard from 8am-11pm on a daily basis
centre reception and is available to collect on a        It is your responsibility to apply for this pass a
daily basis between 5pm and 10pm. You will need          link for the application is sent with your offer of
to bring your student card or an alternative ID to       accommodation.
collect your post
                                                         THE COURTYARD
Gym and fitness classes – you must be a member
of the university’s sports and fitness centre to use     The Courtyard is located on the main campus
this facility                                            just behind student central. The reception desk
                                                         is located in J block accessed through the main
The Hive – a recreational space for the use of the       entrance doors and is manned 24 hours per day,
residents, soft seating area, pool table, air hockey     365 days per year. Staff on reception are there
and fitness classes                                      to help with any queries and signpost you to the
                                                         appropriate place for advice. Facilities available in
Laundry – central laundry for lawns residents.
                                                         Reception Block:
There are no separate laundry facilities at your hall
                                                         Post Room – all post is delivered to the lawns
Coffee Bar – Serving costa coffee and snacks
                                                         centre reception and is available to collect on a
open on a daily basis Mon-Fri 8am-11pm, Sat and
                                                         daily basis between 5pm and 10pm. You will need
Sun 12-11pm
                                                         to bring your student card or alternative ID to
                                                         collect your post
Terrace Bar – serving alcoholic and soft drinks
                                                         Laundry – central laundry for all courtyard
                                                         residents. There are no separate laundry facilities
Dining Room – serving meals Mon-Fri 5-8pm,
                                                         in your block
Sat-Sun 5-7pm.
                                                         Multi-Function Room – large meeting/dining
Students who are on a semi catered fee will be
                                                         room that can accommodate up to 30 people.
issued with a meal card when they collect their
                                                         Masterchef style kitchen adjacent the meeting

4 |                                                                                                                                             University of Hull Student Living | 5
Security and safety

GENERAL SECURITY AND SAFETY                              when you are away as this is a sign to intruders       • Let a friend know where you are
                                                         that your room is empty.                                 going and what time you can be
While we at the University of Hull do all we can       Safety                                                     expected to arrive or return home.
to ensure your safety during your time here, we        • All rooms are fitted with smoke alarms, and a          • Ensure that your car is secured and
also need your help to make this possible. Halls         heat sensor in the kitchen, which are tested by          does not attract potential thieves. Do
of Residence receptions are open 24 hours a day,         the facilities department in line with statutory         not leave valuables such as your purse,
seven days a week. Security staff frequently patrol      legislation.                                             CDs or mobile phone on view in the
the campus and surrounding residences. If you                                                                     car. If you have one, always apply your
                                                       • Keep the hallway, stairs, landing and exits of
notice anything suspicious, please do not hesitate                                                                steering wheel lock.
                                                         your hall clear of rubbish, storage, bikes, etc.
to contact the Reception Desk at your Halls of
                                                         This is to enable residents to escape quickly and      For emergencies please contact either:
Residence. Please be mindful of the following.
                                                         safely in the event of a fire.
In your accommodation                                  • Never use candles, oil burners or joss sticks. If      Courtyard Reception: 01482 462080
Security                                                 you are caught with these items in your room,          Lawns Reception: 01482 305292
• Keep all doors and windows firmly shut and             you will be fined.                                     University Security: 01482 465555
  locked when you are out of your room, or             • Remember only one plug per socket and do
  going to bed. If you have problems with any            not attach multiple extension leads.
  locks, report it at the relevant Reception Desk.     • When cooking, do not leave pans unattended.
• Do not leave valuable possessions, such as             Always double-check that cookers have been
  laptops or keys, in a place that is visible to         turned off properly when you have finished
  potential thieves.                                     cooking.
• Do not leave keys in locks – ensure that they        • If the fire extinguisher in your hall appears faulty
  are put away, even if you are at home.                 or damaged, or there is no ‘fire action’ notice
• If you have one, use a security marker pen             above it, please contact the Hall Reception desk
  to mark your postcode on your property –               immediately.
  enabling police to return any stolen property        • Do not sit, lay or climb on your balcony.
  to you. Make an inventory and keep your list in      Out of your accommodation
  a safe place. Advice on keeping your property
                                                       • Stick to well-lit and busy areas, particularly
  safe is available at
                                                         when out alone.
                                                       • If you must carry a laptop computer out
• When leaving your hall at night, leave a light on.
                                                         with you, carry it in a rucksack rather than a
  Although we generally advise you to turn lights
                                                         computer case.
  off for environmental reasons, leaving a light on
                                                         This conceals the fact that you
  when no one is home creates an impression
                                                         are carrying a valuable item.
  that people are in and may therefore deter
  potential intruders.                                 • Try not to draw attention to other valuable
                                                         items you may be carrying, such as mobile
• Do not leave curtains closed during the day
                                                         phones and jewellery.

6 |                                                                                                                                   University of Hull Student Living | 7
ELECTRICAL SAFETY                                     FIRE ACTION PROCEDURES                                   Smoke detectors                                         Voltage
                                                                                                               In your hall there are two types of device for          Only electrical items that operate between
Electricity is not dangerous when used properly.      For the safety and wellbeing of all residents, it
                                                                                                               detecting fire:                                         voltages of 220-240v and at a frequency of
Keep safe by following these common-sense tips:       is important that students are familiar with the
                                                                                                                                                                       50Hz are suitable for use in the UK. Equipment
                                                      procedures they must follow when the fire alarm
                                                                                                               • The one in the kitchen is a ‘rate-of-rise’ heat       that operates on any other voltage or frequency
• Make sure that any appliances are Portable          sounds. These procedures must always be abided
                                                                                                                 detector. It will not go off if you burn your toast   may be damaged if connected to the UK mains
  Appliance Tested (PAT) if they are more than 12     by – never assume it's a fire drill.
                                                                                                                 but will be activated by a rise in temperature.       electrical supply. To avoid damaging equipment
  months old.
                                                      If, after any activation of the fire alarm, a            • The smoke alarms in your rooms and in the             that has been purchased overseas, please check
• Never touch plugs, switches or electrical
                                                      student is found to be disregarding the fire               hallways will activate if they detect smoke.          the voltage and frequency (which will be marked
  appliances with wet hands.
                                                      procedures, thereby putting their life and the             So, for example, if the smoke from your burnt         on your equipment) before bringing it to the UK.
• Check plugs and flexes regularly, looking out                                                                  toast rises through the hall to a detector in the
                                                      lives of housemates, staff and fire and rescue
  for damaged, loose connections and scorch                                                                      hallway, the alarm will go off.
                                                      service workers at risk, they may face University
  marks around plugs, and report any defects
                                                      disciplinary proceedings.
  immediately to the Hall Reception. Do not use
  anything that appears damaged.                      This also applies to any individual who activates
• Do not overload wall sockets. If you need to use    the fire alarm or a fire extinguisher unnecessarily.
  an adaptor, use a multi-socket trailing adaptor,    The fire warning system and firefighting
  not a multi-way adaptor that plugs straight into    equipment are there for your protection in an
  the socket. Never plug one adaptor into another     emergency. Familiarise yourself with them.
                                                      If you see a fire or smell smoke
• Extension cables, should not be longer than
  necessary. Do not keep extension cables coiled,     • Evacuate the area immediately and go to your
  as this can cause them to overheat.                   muster point.

• Do not leave wires and cables trailing across the   If you hear the fire alarm
  floor where you might trip over them.               • Immediately evacuate the building using the
• Convector, fan and electric heaters must be           nearest available exit. Close windows and doors
  unobstructed.                                         behind you, and – if it is safe to do so – switch
                                                        off any gas or electrical equipment in the
• Never use mains-powered electrical equipment
                                                        vicinity as you leave.
  in the bathroom.
                                                      • If it is safe to do so, ensure as you leave that all
• Electric blankets are a common cause of
                                                        study-bedrooms, bathrooms and communal
  fires. Always follow instructions carefully. It
                                                        areas have been vacated.
  is recommended that you get your blanket
  serviced every three years.                         Shout ‘FIRE’ to alert other occupants.

• Always switch off and unplug hair appliances        • Assemble together with your housemates at
  after you have used them.                             your muster point.

8 |                                                                                                                                                           University of Hull Student Living | 9
General                                                     If there is any doubt about the fire action             Barbecues                                            • When you have finished cooking, make sure
You are responsible for the safety of guests while          procedures, please do not hesitate to contact your      Having a barbecue should be a safe and enjoyable       that the barbecue is cool before trying to move
they are on the premises. Each student also has             Halls Reception Desk.                                   experience for everyone. Cooking over hot coals        it.
a responsibility to his or her housemates. In the                                                                   can be hazardous. It is easy to be distracted when   • Empty ashes onto bare garden soil.
event of an evacuation, each group of students
                                                            MORE ABOUT FIRE SAFETY                                  you have family and friends around you while         Never…
must check that all residents are accounted for             General fire precautions                                cooking.                                             • Use gas barbecues at University
and must be ready to report the names and room                                                                                                                             accommodation.
                                                            • NEVER LEAVE COOKING UNATTENDED. This is
numbers of any absent person(s). Do not re-enter                                                                    Always…
                                                              a main cause of fire.                                                                                      • Leave the barbecue unattended.
the hall until the fire and rescue service tell you it is                                                           • Make sure that your barbecue is in good
safe to do so.                                              • The use of candles, joss sticks, oil burners etc is     working order.                                     • Put hot ashes straight into a dustbin or wheelie
                                                              not permitted within bedrooms or communal                                                                    bin (they can melt the plastic and cause a fire).
                                                                                                                    • Keep a bucket of water, a bucket of sand, an
It is important that this procedure is carried out            areas.
                                                                                                                      extinguisher or a garden hose nearby in case of    • Light barbecues indoors!
quickly. In the event of a fire, the fire and rescue        • The use of chip pans is NOT permitted.                  emergencies.
service will ask for a list of rooms which may still
                                                            • Housekeeping within your room is your                 • Make sure that your barbecue site is flat and
be occupied.
                                                              responsibility. Remember, a tidy environment is         at least five metres from the property, open
                                                              a safe one.                                             windows, sheds, fences, trees and shrubs.
Any student deliberately hindering this procedure
will be reprimanded after the incident, as such             • Waste bins must be emptied regularly. They are        • Use only enough charcoal to cover the base of
behaviour may endanger the lives of guests, other             not to be left in corridor areas.                       the barbecue to a depth of about 50 mm (two
students and those working in the fire and rescue           • Electrical multi-blocks are not to be used. Use         inches).
service.                                                      short extension cables.                               • Keep any garden games, visiting children or pets
                                                            • DO NOT WEDGE OPEN FIRE DOORS. They are                  well away from the cooking area.
Other points to note
                                                              designed to prevent the spread of smoke and
• Sometimes the fire alarm may be silenced on                 fire and could save your life!
  the arrival of the fire and rescue service. This
                                                            Penalties for breaching safety rules
  does not mean that the building is safe to re-
  enter.                                                    Please be aware you will be charged for
• At no time may a student re-enter the hall                • covering smoke detectors (immediate charge of
  unless permission has been given by a member                £100)
  of staff, security or a fire officer.                     • damaging or misusing fire extinguishers (charge
• If you intend to be absent from your hall                   for replacement – up to £100)
  overnight or longer you must let someone                  • blocking fire exits or propping open fire doors
  know. In the event of a fire, this will facilitate the      (immediate charge of £100)
  reporting procedure outlined above.
                                                            • using non-permitted items such as chip pans,
                                                              candles, joss sticks or oil burners (immediate
                                                              charge of £100)

10 |                                                                                                                                                             University of Hull Student Living | 11
Living in your
Some things to do or bear in mind:
Health and safety
Look out for each other and report any concerns to
the University.

Remember that everyone has the right to the 'quiet
enjoyment' of their home. If you're having a party,
let the Hall Reception Desk know and be reasonable
about the noise levels. Excessive noise after 11pm
will result in a breach of the accommodation
misconduct regulations..

Getting to know your block / flat mates means that
they can keep watch on your property if you go
home for the holidays and vice versa.

Rubbish and recycling
A selection of different bins are supplied for
your rubbish and recycling collections. It is your
responsibility to remove general waste from your
rooms and sort all recycling into the correct bins.
Charges will be levied if recycling is contaminated.

12 |                             University of Hull Student Living | 13
Service standards

Our aim is…

To provide a service that is professional, courteous, friendly and responsive to customer

Commercial Services will…
• Act lawfully and ethically to assist you.
• Provide an offer of University-owned, accommodation.
• Ensure that information is readily available for the most common enquiries.
• Provide and operate a published complaints and suggestions procedure.
• Monitor customer satisfaction by conducting regular feedback exercises.
• Reserve the right to withdraw its services to you if you have behaved in a manner found not
  to be acceptable.

Halls of Residences
• We will provide a system of pastoral care for your accommodation.
• We will ensure that all requests for repairs received at the reception dates during normal
  working hours are reported to the Estates Department within one working day.
• We will comply with all applicable legislation (e.g. health and safety regulations).

Commercial Services expects you…
• To notify us immediately when repairs are needed.
• To treat staff and fellow students with respect and courtesy at all times.
• To observe the University of Hull regulations.
• To not cause deliberate damage to your residence.

14 |                                                                      University The
                                                                                                           of Hull
                                                                                                                             Hull | 15
Domestic information

Your kitchen should have …               CLEANING                                               Bathroom and toilets: Clean toilets, water pipes    Please be aware that…
•   Microwave                                                                                   and tiles; clean sinks and taps; clean baths and    • Cleaning services will be reduced over the
                                         A cleaner will clean the communal areas of your        showers; clean mirrors; mop floors.
•   Fridge/freezer                                                                                                                                    Christmas and Easter holidays.
                                         Hall daily Mon - Fri. The cleaner is responsible for
•   Cooker                                                                                                                                          • The Cleaning staff have the right to withdraw
                                         the following operations.                              Communual Areas: Wipe down surfaces; vacuum,
•   Vacuum cleaner                                                                                                                                    their services if the hall is in an unacceptable
                                                                                                hallways, stairs and landings.
•   Mop and bucket                       Kitchen: Clean cooker tops and ovens; check                                                                  condition. You may be fined for continually
•   Sweeping brush                       filters in cooker hoods and change when                Vacuum bags and mops will be checked and              leaving your accommodation in such a
•   Dustpan and brush                    necessary; clean the inside and outside of             replaced when necessary.                              condition, and this may affect your eligibility to
•   Kettle                               microwave ovens; wipe down all surfaces, tiles                                                               continue in the accommodation for the following
If any of these items are missing from   and sinks; clean the floor, including behind the       Tenants’ responsibilities                             year.
your property, please report them to     cooker; empty general waste in the kitchens only.      Tenants are responsible for maintaining a safe      • Photographic evidence will be taken in order to or                                                                       environment for University employees who may          support any disciplinary action.                                                                      have to enter the premises. Among other things,
                                                                                                this means that                                     For further information about cleaning services,
                                                                                                                                                    please visit the reception desk of your hall of
                                                                                                • floor areas must be clear of debris (shoes        residence or email: or
                                                                                                  removed from hallways, no bikes in hallways,
                                                                                                  no trailing wires, etc)
                                                                                                • the sink and kitchen surfaces must be clear
                                                                                                • any food waste must be in the rubbish bins
                                                                                                  provided (please do not leave plates of food on
                                                                                                  the floor!)
                                                                                                • you must remove and dispose of all rubbish
                                                                                                  from within your rooms

16 |                                                                                                                                        University of Hull Student Living | 17
Maintenance and repairs

MICE                                                What the University does                              REPORTING FAULTS                                    What is an emergency repair?
                                                    Once a mouse sighting has been reported we                                                                • Risk to life or substantial damage to property
Occasionally a hall will suffer from unwanted                                                             Please report anything requiring repair to the
                                                    contact the universities pest control to attend.                                                          • Smell of gas
visitors such as mice. Here are a few notes on                                                            Courtyard or Lawns reception desk. Faults can be
                                                    The contractor will continue to attend until the
ways of preventing or dealing with the problem.                                                           reported by                                         • Major water leak resulting in flood and
                                                    problem is resolved. Please note that this does
                                                                                                                                                                immediate danger to the structure, services, or
                                                    not immediately remove the unwanted visitors          • calling the reception desk on (01482) 462080 /
How to prevent mouse infestation                                                                                                                                fixtures and fittings
                                                    from your house. It is a process which could take a     Courtyard 01482 305293
• Good hygiene is essential. Food scraps and        number of weeks.                                                                                          • Major loss of power
  rubbish provide the ideal environment for                                                               • emailing or
                                                                                                                                                              • Smell of burning (electrical)
  mice to live and breed and should be removed      Always remember that the most effective way of
                                                                                                                                                              • Major structural damage, such as ceiling
  regularly.                                        getting rid of mice and preventing them is to keep    • visiting the reception desk at the Lawns or the
• Always clear up any spilt food immediately, and   your house clean and tidy!                              Courtyard
                                                                                                                                                              • Main drain blockage
  keep food in sealable plastic containers.                                                               Please remember to give as much detail as
                                                                                                                                                              • Total loss of heating in building
• Store all food products at least 24 cm off the                                                          possible, including the location of the problem,
  ground to make access harder and to make it                                                             and always state your name, address and room        • Lighting fault on staircases, landings and areas
  easier to see signs of an infestation.                                                                  number when contacting us.                            likely to be a health and safety issue

What to do if you see a mouse                                                                             Your problem will be reported to the maintenance
Report it to the hall reception desk immediately!                                                         department, who will make every effort to deal
We will arrange for a pest control expert to be                                                           with the request within a reasonable amount
called.                                                                                                   of time. However, if there seems to be an
                                                                                                          unreasonable delay, please inform the Hall
                                                                                                          Reception Desk and we will enquire about the
                                                                                                          progress of your request. We rely on you to tell
                                                                                                          us if your problem has not been dealt with in a
                                                                                                          reasonable amount of time. Please see the Service
                                                                                                          Level Agreement in the Accommodation section
                                                                                                          of our website, under The Small Print.

                                                                                                          Please note Hall Reception Desks are manned 24
                                                                                                          hours per day, 365 days per year.

18 |                                                                                                                                                  University of Hull Student Living | 19
Common problems                                                                                              Condensation and
                                                                                                             how to prevent it
Showers                                               Light bulbs                                            Condensation and dampness occur when warm              • Try to open all windows once a day. This can
Please ensure that shower curtains are drawn          If your light bulb needs replacing, please report it   air carrying vapour comes into contact with a            help to combat condensation in the winter
inside the bath or that doors to standing showers     as a ‘repair’ by                                       cool surface. This can lead to staining and mould        as the outside temperature drops and the
are properly closed. Leaving the doors open or                                                               growth, damaging wallpaper, wall surfaces,               temperature indoors rises (because of the
                                                      • calling the hall reception desk on (01482)           window frames, furniture and clothing. It can also       heating).
the shower curtain outside the bath when you
                                                        462080 Courtyard, 01482 305293 Lawns                 prove very damaging to the internal structures
shower can cause extensive damage to the                                                                                                                            • Make sure that furniture, particularly the bed, is
floor and to the ceiling of the room below. If        • emailing or                   of the University’s accommodation, making the            not situated against an outside wall.
excessive amounts of water are found on the                              living experience difficult for you. The guide below
                                                                                                             will help you prevent or deal with the problem of      If mould does start to appear, you can prevent this
bathroom floor, please mop it up and check            • visiting the hall reception desk
                                                                                                             condensation.                                          from getting out of control by wiping down the
that all housemates have been following these
                                                      Fridge/freezers                                                                                               area with hot, soapy water.
                                                                                                             Areas prone to condensation
                                                      Fridges and freezers need to be defrosted once                                                                For more information on condensation, please
Any damage resulting from a lack of such care                                                                • Cold surfaces (e.g. windows)
                                                      every three months. Failure to defrost them                                                                   visit and look it up in the index.
may result in the household being charged for                                                                • Kitchens and bathrooms
repair.                                               causes leaks and may also cause appliances
                                                                                                             • Walls of unheated rooms                              Internet access
                                                      to stop working correctly. The cleaners can do
Blocked sinks and drains                              the defrosting for you, but you must liaise with       • Cold corners of rooms and areas where air            Each room has free internet access. The internet is
                                                      them first and make sure that the fridge/freezer is      cannot circulate                                     accessed via wifi and the network.
If you have a blocked shower (for example), and
you cannot clear the blockage easily yourself,        completely empty on the arranged date.                 • Wardrobes/cupboards and behind furniture             If you have applied for accommodation via UCAS,
report it immediately and do not let water build                                                               against an outside wall                              you will be able to use your MyAdmin username
up in the shower tray so that it overflows onto the                                                                                                                 and password to get online.
                                                                                                             How to control condensation
floor. This could cause major damage to the floor
and to the ceiling of the room below, and the                                                                • Check that the walls are not already suffering       Problems? Please call KeySurf on 0300 103 0000
household will be held responsible and charged                                                                 from damp or mould. If they are, report this to      or email
accordingly for any repairs.                                                                                   your hall reception.
                                                                                                             • Make sure you switch on extractor fans in            Television licence
If you report a blocked sink, shower or drain, we                                                              kitchens and bathrooms.                              A television licence is needed to watch anything
will send a maintenance engineer to unblock it for                                                                                                                  live online, as well as on television & BBC iPlayer.
                                                                                                             • Clean off any moisture which collects on your
you. If it is blocked with food, grease, hair, soap
                                                                                                               windows and windowsills with a damp cloth.
scum, etc, this will be classed as damage and the                                                                                                                   Please go to for more
household will be charged for the repair.                                                                    • After a bath or shower ventilate the room to the     information.
                                                                                                               outside, not to the rest of the house. Opening a
Do not pour foodstuffs and fats down kitchen                                                                   window and closing the door will help.
sinks and toilets, as this causes blocked drains.                                                            • Ensure that your heating is on in colder months.
Carefully dispose of fats and foodstuffs by putting
                                                                                                             • When drying clothes indoors, remember that
them in the kitchen bin provided.
                                                                                                               water goes in to the air. Make sure that the
                                                                                                               room is ventilated by opening a window.
                                                                                                             • When cooking, keep lids on saucepans, close
                                                                                                               the kitchen door and open a window.

20 |                                                                                                                                                        University of Hull Student Living | 21
Using your microwave                                                                                            Using your cooker

What can you cook?                                        Top tips for microwaving                              There are probably a million more exciting            Top tips
The microwave oven is surprisingly versatile, and         • Never put metal containers or implements in         things to be thinking about during your time          If you’re unfamiliar with your oven, you probably
there are plenty of occasions when it is quicker            the microwave.                                      at university than the pros and cons of your          won’t be able to cook confidently. Even the most
and simpler to use than a conventional oven. As                                                                 cooker. However, no kitchen would be worth            experienced chefs have problems when they are
                                                          • Pierce film lids, or foods with skin, before
with all kitchen appliances, it is best to start off by                                                         stepping into without a functioning oven, and         cooking with an oven different from there usual
                                                            cooking to stop them ‘exploding’.
preparing something very simple. Try cooking a                                                                  mealtimes wouldn’t be quite such an event             one. Here are a few tips to get you started:
                                                          • If you’re heating a meal or soup, stir it halfway   if you had to eat cold dinners every night. As
jacket potato, for example. Obviously (re)heating
                                                            through cooking to ensure that the food is          with all kitchen appliances, there are a number       • Begin with something really simple like a jacket
is one of its main jobs, but casseroles, vegetables,
                                                            warmed evenly.                                      of different types of ovens, or oven-and-hob            potato, so that you can test the temperature
chicken and other meat can all be cooked in the
microwave, which saves time and effort.                   • Allow your food to stand for a minute or            combinations, and it’s a good idea to get fairly        and timings of your oven.
                                                            two before you eat it. Microwaves can be            well acquainted with yours before you attempt         • Clean the oven before you use it for the first
The microwave is a particularly useful gadget for           deceptively powerful.                               any culinary events for your friends.                   time and then regularly after that. Leftover food
a student kitchen, since there are often going to         • Use your microwave to defrost food quickly and                                                              can soon build up, and unsavoury smells will be
be two or more people in the kitchen cooking                                                                    Electric cooker
                                                            safely before cooking.                                                                                      wafting around the house every time the oven
different meals.                                                                                                This is the one that you’ll find in most kitchens;      is turned on.
                                                          • Freeze meal leftovers in individual,
                                                                                                                an upright appliance with four plates on the hob,
When this happens, you don’t necessarily need to            microwaveable containers so that it’s easy to                                                             • Try not to open the oven while food is cooking.
                                                                                                                a grill section and a main oven. The oven is fairly
wait for your turn at the oven: just pick something         heat up just one portion.                                                                                   This lowers the temperature and will delay your
                                                                                                                straightforward to use, but all ovens are different
that can be cooked in the microwave.                                                                                                                                    dinner!
                                                          Make the most of it                                   and each will have its own quirks. Some will cook
                                                                                                                things more quickly (especially if fan-assisted,      • Don’t leave the kitchen while food is cooking
A healthy option                                          Cooking in the microwave is not a cop-out.
                                                                                                                which means that the air is constantly circulated);     unless you have set a timer. It’s very easy to get
                                                          As long as it doesn’t become the only cooking
Believe it or not, microwaving can be a healthy                                                                 some will cook things more slowly.                      caught up in something else until the smoke
                                                          method and you don’t end up standing in front of
way to cook. It is healthier than frying, since you                                                                                                                     alarm reminds you that your food is burnt.
                                                          it every evening as a ready meal spins around, it’s
don’t use any oil and your food will have a lower                                                               Separate hob and oven
                                                          fine. Get creative and use your microwave to save                                                           With a bit of oven know-how, you can really cook
fat content. Vegetables steam themselves and                                                                    This is where the oven is integrated into the
                                                          time, washing up and cut down costs!                                                                        with confidence. It doesn’t take long to learn
therefore retain more minerals than they do with                                                                kitchen units and sits off the floor. You then have   about the peculiarities of your oven and how to
other types of cooking. They also cook a lot more         More information about microwaving is available       a separate hob, either alongside the oven or          use it, and it’s time well spent.
quickly than they would if you were boiling them,         at:                                                   elsewhere in the kitchen. The benefit of a higher-
so again fewer nutrients will be lost. It is possible                                                           level oven is that you don’t have to bend down to
to use your microwave to create complete,                         lift food in and out of it or to make checks during
healthy meals. Whenever conventional cooking              cook-microwave                                        cooking.
seems like too much hassle, having this gadget
might also mean that you’re less likely to dial for a
takeaway. A couple of potatoes and a tin of beans
are all you need to create a filling, nutritious meal
that takes less than 10 minutes to prepare.

22 |                                                                                                                                                         University of Hull Student Living | 23
Using your vacuum cleaner                                                                                      Doing your laundry

Please remember this advice when using the vacuum cleaner.                                                     Washing
1. Inspect the area before you vacuum. Pick up objects that could cause a clog in your vacuum cleaner,         There is a central laundry in The Lawns Centre
   such as paperclips and coins.                                                                               for Lawns residents and Reception Block in
2. Check the vacuum bag to make sure that it isn’t already full. If it is, change it. Your cleaner will show   the Courtyard for Courtyard Residents. These
   you what to do.                                                                                             laundries are owned and managed by Circuit
                                                                                                               laundries and operate on a card payment or
3. Vacuum forwards, not backwards: you’ll get the job done faster.
                                                                                                               mobile app. See Circuit’s website for full details on
4. Overlap your strokes to ensure that you get all dirt and residue.                                           how to top up cards and view machine availability
5. Change your vacuuming direction occasionally to reduce matting in your carpet.                    
6. Use a crevice tool attachment for corners.
                                                                                                               How to wash your clothes
7. Get rid of dust particles by vacuuming under your bed.
                                                                                                               1. Do not put any detergent softener or colour
Do not…                                                                                                           catchers in the machine.
• Vacuum up any liquids.                                                                                       2. Put your clothes in the washing machine. Be
• Drag the cord too far. Always plug the vacuum into a suitable socket so that you don’t stretch the              careful not to overload the machine as this can
  cable. Stretching the cable could cause electrical accidents.                                                   cause it to break. Leave a bit of space at the top,
                                                                                                                  so that the clothes have room to move about
                                                                                                                  (important for the cleaning process).
                                                                                                               3. Firmly close the door.
                                                                                                               4. Choose your cycle (see below). A ‘pre-wash’ is
                                                                                                                  an extra wash before the main cycle. The pre-
                                                                                                                  wash is good for muddy sports kits but is not an
                                                                                                                  essential part of the washing process.

24 |                                                                                                                                              University of Hull Student Living | 25
Energy management and
                                                                                                             water conservation
Drying                                               Useful symbols found in clothing                        The University of Hull is committed to reducing its    • Turn computers, monitors and laptops off at the
                                                                                                             impact on the environment. In practical terms, it is     wall when not using them.
If using a tumble dryer first make sure that your
                                                                                                             particularly committed to                              • If you’re not filling up the washing machine, use
clothes are suitable for tumble drying. On your
clothes label, if you see a circle within a square                                                                                                                    the half-load or economy programme.
                                                                                                             • reducing its carbon emissions by increasing the
with a cross through it, this means DO NOT                                                                     efficiency of consumption                            • Boil only as much water as you need (but
TUMBLE DRY!                                                                                                                                                           remember to cover the elements if you’re using
                                                                                                             • considering the purchase of renewable energy
                                                                                                                                                                      an electric kettle).
                                                                                                               when procuring electricity
                                                                                                                                                                    • A dripping hot-water tap wastes energy and in
                                                                                                             • installing water conservation devices and
                                                                                                                                                                      one week wastes enough hot water to half-fill a
                                                                                                                                                                      bath, so make sure that yours are fully turned off
                                                                                                             • creating a culture of energy and weather               and report any that leak.
                                                                                                               conservation through training, education,
                                                                                                                                                                    • Use energy-saving light bulbs. Just one can
                                                                                                               curriculum and awareness campaigns
                                                                                                                                                                      save more than £100 over the lifetime of the
                                                                                                             To conserve fuel and prevent the unnecessary             bulb – and they last up to 12 times longer than
                                                                                                             release of CO2, the heating of offices, student          ordinary light bulbs. Your house will already be
                                                                                                             houses, other residences and academic buildings          provided with these.
                                                                                                             has been preset by the University. This is in line
                                                                                                                                                                    Interesting facts and figures
                                                                                                             with the statutory instrument – The Control of
                                                                                                             Fuel and Electricity – The Fuel and Electricity        • Leaving a 3 kW electric heater on while you’re at
                                                                                                             (Heating) (Control) (Amendement) Order 1980.             lectures incurs the release of
                                                                                                             Heating in the properties will come on if the            774 kg of CO2 per year into the atmosphere,
                                                                                                             temperature drops below 21°C between 7:00 am             contributing to global warming.
                                                     Washer dryers and tumble dryers need to have
                                                     their filters cleaned after each use to prevent         and 11:30 pm. From                                     • Replacing a standard 60 W light bulb with an
                                                     breakdowns.                                             11:30 pm to 7:00am, the heating will come on if          energy-efficient alternative prevents the release
                                                                                                             the temperature in the property drops below 15°C.        of 12 kg of CO2 per year.
                                                     Your tumble dryer filter is usually just inside the
                                                                                                                                                                    • Not turning the tap off properly can waste as
                                                     door of the dryer. It can be lifted out and the fluff   Top environmental tips
                                                                                                                                                                      much as 90 litres of water a week.
                                                     removed and placed in the bin.                          • Close your curtains at dusk to stop heat
                                                                                                               escaping through the windows.                        For further information on energy management at
                                                                                                                                                                    the University, go to
                                                                                                             • Always turn off lights when you leave a room.
                                                                                                             • Don’t leave appliances on standby, and
                                                                                                               remember not to leave appliances on charge

26 |                                                                                                                                                       University of Hull Student Living | 27
Household rubbish collection                                                                                Contractual information
and recycling
                                                                                                            Payment of residence fees                             Keys
It is the responsibility of all residents to put      REMEMBER THE ‘THREE RS’
household waste/rubbish in the bins provided.                                                               All new students arriving at the University of Hull   At the start of term each Lawns resident is issued
                                                      • Reduce waste by making the best purchasing          who have not already set up a payment plan (by        with a key that will unlock the front door, the
You are responsible for removing the rubbish from       choices.                                            visiting the online payment service) will be asked    back door and the door to their own individual
your rooms and sorting and removing all recycling
                                                      • Re-use equipment where possible, and repair in      to complete an accommodation fee contribution         room. This key will not open any other room in
from your kitchens. The cleaning staff will dispose
                                                        preference to buying new where economically         form. This needs to be returned to the AskHU desk     the hall. Courtyard residents will be issued with a
of general waste from your kitchens only. Monday
                                                        possible.                                           on the second floor of Student Central.               key to open their room only. Your student card
– Friday (excluding Bank Holidays).
                                                      • Recycling is the final process. Any waste left                                                            will operate all other access points to your flat and
                                                                                                            Residence fees can be paid in one of three ways:
                                                        after recycling is destined for landfill.                                                                 reception block.
                                                                                                            • in full
                                                      If the bins are ‘contaminated’ with non-recyclable                                                          If at any time during the term you lose your key,
                                                                                                            • in three instalments by direct debit
                                                      items, the block / flat will be charged to have the                                                         you must go to the hall reception desk to get a
                                                      bin sorted & emptied.                                 • in three instalments by credit card                 replacement. A charge of £30 will be incurred for
                                                                                                            If you are paying in three instalments, the money     a replacement key.
                                                                                                            will be withdrawn from your account in October
                                                                                                            (34%), January (33%) and April (33%).                 At the end of your contract

                                                                                                            If you have any financial concerns, please contact    Your key must be returned to the hall reception
                                                                                                            the Finance Office, Second Floor, Student Central,    desk. When your key is returned, Cleaning Services
                                                                                                            or the Students' Union Advice Centre, Third Floor,    will be alerted and they will enter the room to
                                                                                                            University House.                                     clean it.

                                                                                                            Please be aware that if you make a late payment or    It will be assumed that any items left in the room
                                                                                                            even stop a payment to the University, the Finance    after your key is returned are to be disposed of. If
                                                                                                            Office may                                            anything of value (such as jewellery) is found, it will
                                                                                                            surcharge you.                                        be kept for two weeks and then disposed of.

                                                                                                            For further information, please contact the           Please be aware that you must return your key no
                                                                                                            Finance Office on (01482) 466362 or at                later than the end date of your contract. Failure to
                                                                                                                              do this will result in a £30 charge, which will be
                                                                                                                                                                  taken from your deposit.

28 |                                                                                                                                                     University of Hull Student Living | 29
• Contact the hall reception desk desk 2–3            Continuing next year in University
                                                                                                               weeks before your flight home to arrange for a      accommodation?
                                                                                                               member of commercial services staff to inspect      You will receive an email asking whether you
                                                                                                               your room one to two days before your leaving       wish to continue in the same room and advising
                                                                                                               date.                                               you about what to do next, so please check your
                                                                                                             • On the day of inspection, make sure that your       University emails regularly.
                                                                                                               room is clean and that you have packed most of
                                                                                                               your things away. If the state of your room does    When you are thinking about your
                                                                                                               not indicate that you are leaving, you will not     accommodation for next year, do not be hurried
                                                                                                               get your deposit back.                              into a decision that you may regret. You should be
                                                                                                                                                                   aware that Hull has a large supply of private sector
                                                                                                             • After the inspection a member of staff will check
                                                                                                                                                                   accommodation. Take your time. Once a contract
                                                                                                               your account details and, if everything is in
                                                                                                                                                                   has been signed, either with the University or with
                                                                                                               order, refund the deposit
                                                                                                                                                                   a private landlord, you cannot simply cancel it.
                                                                                                               in cash.
                                                                                                                                                                   Sign only if you are sure about the property, the
                                                                                                             When arranging an appointment for us to check         terms of the contract and the people you will be
                                                                                                             your room, please give us at least two days notice.   living with!
Inspections                                             International and exchange students leaving          Do not come to us on the day before you are due
                                                                                                                                                                   After we contact you about staying on, an
Please be aware that Commercial Services staff          early                                                to go home and ask us to check your room. This
                                                                                                                                                                   accommodation fair will take place. This will be
will regularly visit your hall to monitor cleanliness   When the time comes to leave how do you get          will not be possible.
                                                                                                                                                                   advertised throughout the campus.
and general upkeep. They have the right to access       your deposit back? Normally we should be able
                                                                                                             If you will be returning to the UK and/or leaving
rooms at all times if they feel that it is necessary    to pay it into your UK bank account. Remember                                                              If you would prefer alternative accommodation,
                                                                                                             a UK bank account open, please help us by not
but will usually give at least 24 hours’ notice.        that part of your contract states: ‘You must open                                                          you could apply for University-leased
                                                                                                             arranging an appointment to check your room. In
                                                        and maintain an account with a UK bank for the                                                             accommodation through the Accommodation
A formal inspection is done before occupants                                                                 these circumstances your deposit will carry over
                                                        duration of the licence period and until such time                                                         Office.
arrive and then at least once again during the                                                               for the next academic year or will be returned
                                                        as the University is able to refund the deposit
contract. A final inspection will be conducted                                                               to your UK bank account after the end of your         Demand for continuing places in accommodation
                                                        or any residues, if appropriate. You must inform
once the contract has ended, and breakages or                                                                contract period.                                      owned, managed or directed by the University
                                                        Student Financial Services of the bank account
damages will be charged for. It is vital that you       number.’                                                                                                   is very high. The University has a quota for
inform the hall reception desk of any breakages or                                                                                                                 continuing students and cannot exceed the
damages as soon as they occur; they may not be          In exceptional circumstances (e.g. if you will not                                                         allocated number of places. This is so that first-
your fault, and we do not want to charge people         be returning to the UK and cannot leave a UK bank                                                          year students can be guaranteed accommodation
unnecessarily.                                          account open), you may be able to get the deposit                                                          in University-owned, -managed or -directed
                                                        back in cash. To do this you must follow three                                                             accommodation. Look on the University website
If your hall or room is left in an unreasonable state   simple steps.                                                                                              for choices of accommodation and information
of cleanliness, charges will be deducted from                                                                                                                      about it.
deposits for remedial cleaning – including the
removal of rubbish from any room in the hall.

30 |                                                                                                                                                      University of Hull Student Living | 31
Can I be released from my residence contract?               3. Finally, we can make a note of
The residence contract that you have signed with               your desire to leave your room
the University is a legally binding document under             so that we are able to offer it
UK contract law. Generally you cannot be released              to any prospective occupants
from your residence contract unless you have found             who enquire about vacancies.
a replacement student to take over your room. This             While we will do all we can
must be someone who is not currently residing in               to help, there is no guarantee
University accommodation (i.e. they must not simply            that a suitable replacement will
be making a transfer request).                                 be found in this way because
                                                               we cannot predict how many
If you are unhappy with your current living                    students will unexpectedly require
arrangements, there are various steps that you can             accommodation outside our normal
take.                                                          busy periods
                                                               (September and January).
1. If you want to withdraw because of problems with
                                                            Where there are special circumstances,
   your housemates, the first port of call should be
                                                            we will consider withdrawal requests on
   your house tutor.
                                                            an individual basis, but simply preferring
   They may be able to ensure that all residents
                                                            to live elsewhere would not be a reason
   comply with the conditions – including standards
                                                            to be released from your residence
   of conduct – set out in the residence contract.
                                                            contract with the University.
   Your house tutor’s name and contact details
   should be displayed on a notice board in your hall       Any withdrawal request must be made in
   or kitchen.                                              writing, with a detailed explanation of your
2. Failing that, you can apply to transfer to another       circumstances and your reasons for wishing
   room within our stock of accommodation – that            to be released from your contract.
   is, in any hall, house or flat, where vacancies exist.
                                                            The request should be sent to our general
   To do this, contact the Accommodation Office to
                                                            email address ( or to our
   complete a transfer request form.
                                                            postal address (Accommodation Office,
                                                            Second Floor, Student Central, University
                                                            of Hull, Hull, HU6 7RX), for the attention of Mrs
                                                            Pam Leach, Customer Liaison Officer.

32 |                                                                                      University of Hull Student Living | 33
Additional information
                                                                                                             Accommodation Office – complaints procedure           We may need to discuss your complaint with you.
                                                                                                             The University of Hull’s Accommodation Office         If a visit or meeting is required, we will arrange an
                                                                                                             aims to provide a quality service to tenants,         appointment within five working days of receipt of
                                                                                                             applicants and members of the public.                 the complaint. We may, if appropriate, negotiate
                                                                                                                                                                   mutually acceptable approaches and outcomes.
                                                                                                             We recognise that genuine complaints provide us
                                                                                                             with an opportunity to improve our services.          We will issue a full written reply to your complaint
CODE OF PRACTICE FOR STUDENT                         code and a physical inspection of a sample of the                                                             as soon as possible and within 20 working days
ACCOMMODATION                                        accommodation. Any formal complaints made by                                                                  of receipt of the complaint. Where there is a delay
                                                                                                             The Accommodation Office aims to provide a
                                                     students around the code also have to be reported                                                             (e.g. if we are waiting for information from a third
                                                                                                             fair and accessible complaints procedure which
                                                     to Universities UK as part of the audit process.                                                              party), we will email you and explain the reason for
                                                                                                             responds speedily to concerns and does not set
                                                                                                             up unnecessary procedural barriers.                   the delay. At that point we will agree with you
                                                     The following residences at the University are signed
                                                     up to the UUK/GuildHE Code for the management                                                                 • a reasonable timescale for action
                                                                                                             If you have a problem, report it promptly to the
                                                     of student housing: Taylor Court, The Lawns, The
                                                                                                             Accommodation Office. We believe that most            • how we should keep you informed
The Housing Act (2004) introduced licensing          Courtyard, and Thwaite and Ferens Halls.
                                                                                                             minor issues are best resolved in this way. If the
of houses in multiple occupation (HMOs).                                                                                                                           • how frequently we should update you on
                                                                                                             problem is not resolved to your satisfaction,
Most student accommodation falls within the          Although the University student houses are not                                                                  progress
                                                                                                             however, please ask to see the office manager:
HMO definition. However, large-scale student         signed up to the UUK/GuildHE Code, the code                                                                   Final replies to complaints will give out findings
housing (in halls of residence) entails different    is used as a benchmark to improve standards                                                                   and any actions proposed.
                                                                                                             • Pam Leach – Customer Liaison Officer
management arrangements from those for a             and the relationship between the University as a
                                                                                                             Complaints are investigated in confidence.
‘student house’. Moreover, licensing large student   landlord and the student.                                                                                     For monitoring purposes only, all formal
accommodation in the same way as single off-                                                                 Information is disclosed only on a ‘need-to-know’     complaints will be logged and a record of actions
                                                     Student houses owned and managed by the                                                                       taken will be recorded.
street properties would be a logistical nightmare                                                            basis.
                                                     University do adhere to HMO licensing standards
and incredibly expensive. Consequently, when
                                                     laid down by a separate accreditation scheme                                                                  If, after exhausting the Accommodation Office’s
developing the Housing Act, the Government                                                                   How to make a formal complaint
                                                     in conjunction with Hull City Council, and are                                                                complaints procedure, you wish to take your
agreed to ‘exempt’ educational establishments                                                                Complete a Complaints Form (obtainable from
                                                     included as part of the audit process.                                                                        complaint further, please seek assistance from
from mandatory HMO licensing provided they                                                                     the Accommodation Office or by downloading
                                                                                                               from                        the Students’ Union Advice Centre and refer to
signed up to an approved code of management          Go to and find out more                                                                     the University’s student complaints procedure
practice.                                            about the standards you should expect your              Please ensure that the form is signed and that your
                                                     accommodation to meet.                                  Student ID number is included, as no action will
The code of management practice is voluntary                                                                                                                       Student-support). If you remain unsatisfied having
                                                                                                             be taken in response to anonymous complaints.
and aspirational and seeks to raise standards                                                                                                                      been through the University’s internal complaints
above that which is required by law. It aims to                                                              Please return the form to                             process, you have the right to contact the OIA (the
help those managing student accommodation to                                                                                                                       Office of the Independent Adjudicator for Higher
identify the key elements of good management                                                        or                                   Education). For further information, visit www.
practice. It therefore sets out standards for                                                                                                            
everything from health and safety through mail                                                               Accommodation Office
delivery to the returning of deposits.                                                                       Second Floor
                                                                                                             Student Central
The UUK/GuildHE Code was developed specifically                                                              University of Hull
for educational establishments. Members are                                                                  Hull, HU6 7RX
required to be independently audited. The audit
process involves talking to student representative                                                           We will acknowledge receipt of a written
bodies as well as inspecting documentary                                                                     complaint within three working days.
evidence of the institution’s compliance with the

34 |                                                                                                                                                      University of Hull Student Living | 35
Visitors’ accommodation                                                                                           The local area

The University has two guest houses which                Each bedroom is furnished with a television, a           NEWLAND AVENUE                                          BEVERLEY ROAD
visitors, potential students and parents are             fridge, a hairdryer, facilities for making tea/coffee,
welcome to use.                                          internet access and an internal telephone.               Newland Avenue, off Cottingham Road, is                 Beverley Road is a right turn at the end of
                                                                                                                  located a few hundred yards from the University.        Cottingham Road, just a few yards further on than
THE SALMON GROVE GUEST HOUSE                             FURTHER INFORMATION                                      Its situation is excellent for students living in the   Newland Avenue. Only a 10-minute walk from the
                                                                                                                  properties on Cranbrook Avenue, Auckland Avenue         campus, Beverley Road is a student-oriented area
This spacious eight-bedroomed property provides          The University of Hull guest houses are available        and on campus, as it is a short stroll away. Students   with many pubs and takeaways. At the junction of
high-standard en-suite accommodation, featuring          throughout the year. Please contact the                  and locals enjoy the lively, energetic environment      Cottingham Road and Beverley Road, you will find
                                                         Accommodation Office for further details.                and the useful selection of shops, cafés and bars.      a Lidl and a Sainsbury’s supermarket.
• six single en-suite rooms
• one twin en-suite room                                 T (01482) 466042                                         There is a Tesco Express store located at the end       PRINCES AVENUE
                                                         E                              of the road, near the Cottingham Road junction.
• one double en-suite room
                                                                                                                                                                          Princes Avenue is approximately a 20-minute
                                                                                                                  There is also a similar-sized Sainsbury’s store
• towels in each shower room                                                                                                                                              walk from the University and offers a more
                                                                                                                  located halfway down Newland Avenue. Both
• fully equipped kitchen/diner                                                                                                                                            sophisticated ambience than Newland Avenue
                                                                                                                  stores are open from early in the morning until late
                                                                                                                                                                          and Beverley Road.
• sitting room with dining table, TV                                                                              in the evening and are popular places for students
  and music centre                                                                                                to buy their food and drink.
                                                                                                                                                                          There is a lively atmosphere during the day, and
• on-site parking                                                                                                                                                         at night the avenue has something for everyone.
                                                                                                                  The other shops on Newland Avenue include
Each bedroom is furnished with a television, a                                                                                                                            There are various boutiques and places to eat, plus
                                                                                                                  grocery stores, butchers, fishmongers, fruit and
fridge, a hairdryer, facilities for making tea/coffee,                                                                                                                    plenty of cafés and bars.
                                                                                                                  vegetable shops and bakeries. You can buy fresh
internet access and an internal telephone.                                                                        food at competitive prices. Shops selling specialist
                                                                                                                                                                          COTTINGHAM VILLAGE
                                                                                                                  ingredients (for Indian or Chinese food, for
THE FERENS AVENUE GUEST HOUSE                                                                                     example) can also be found here.                        The Lawns is located in Cottingham just 3 miles
This pleasant property provides the same standard                                                                                                                         from the campus which is served by the 105 EYMS
                                                                                                                  There is a post office, and a launderette for           bus service. All lawns residents are eligible for an
of accommodation as the Salmon Grove Guest
                                                                                                                  students who have washing or drying difficulties,       EYMS travel pass however they have to apply for
House except that bathroom facilities are shared.
                                                                                                                  and many takeaway food outlets are located all          this themselves, a link is provided for this with your
It features;
                                                                                                                  along the street.                                       offer of accommodation. Cottingham Village
• three single rooms                                                                                                                                                      Centre is just a 10 minute walk from the lawns or
                                                                                                                  For students, Newland Avenue is a great place
• one twin room                                                                                                                                                           a 2 minute bus ride. The village has an array of
                                                                                                                  to go for a night out. The cafés, restaurants and
                                                                                                                                                                          coffee shops, pubs, restaurants, supermarkets,
• one double room                                                                                                 bars offer all kinds of different environments in a
                                                                                                                                                                          banks and a post office as well as a number of
• towels for guests                                                                                               relaxed atmosphere from eating and drinking to
                                                                                                                                                                          local shops.
                                                                                                                  live music and dancing.
• fully equipped kitchen
• sitting room                                                                                                    Bus stops are situated all the way down Newland
• on-site parking                                                                                                 Avenue, providing regular transport into the city

36 |                                                                                                                                                             University of Hull Student Living | 37
Student discipline

OFFENCES AND PENALTY TARIFFS                                                                                                 CHARGES
Depending on the seriousness of the offence, most disciplinary measures will be preceded by a verbal                         All damages to property will be chargeable. There will be no preceding warning. Where a replacement is
warning. This decision is at the discretion of a Commercial Services staff member. At second offence                         needed, that cost will be charged. Disciplinary measures may also be put in place.
stage, a notice to quit will be served which will be held over the University-owned property for its full
term and perpetrators will not be allowed to continue for the next year in University-owned or -managed
accommodation.                                                                                                                Description of Offence                                              First offence

                                                                                                                              Damage to chairs                                  Cost of replacement
 Description of Offence                                        First offence           Second           Third offence         Damage to furniture                               Cost of replacement
                                                                                       offence                                Extra cleaning to house                           £25 per room
 Covering smoke alarms (immediate charge)                            £50                 £100                 £200
                                                                                                                              Graffiti/stickers on door                         £50 plus cost of any damage caused
 Damage/misuse of fire extinguishers                                 £30                 £50                  £100
                                                                                                                              Key not returned                                  £30
 Blocking fire exits/propping fire doors open                        £50                 £100                 £200
                                                                                                                              Room carpet has burns                             Cost of replacement plus fitting
 Smoking (in a no smoking area)                                     £100                 £150                 £200
                                                                                                                              Room carpet to be cleaned                         £25 per room
 Noise after 11pm                                                    £30                 £50                  £200
                                                                                                                              Room carpet to be replaced                        Cost of replacement plus fitting
 Excessive noise at other times                                      £30                 £50                  £100
                                                                                                                              Smoking in rooms                                  Cost of redecorating & replacing furniture
 Burning candles, oil burners or joss sticks                  Confiscated and referred to Accommodation Misconduct
                                                                                                                              Rubbish removal from exterior                     £25 (split between household)
 Use of cooking equipment in bedrooms*                               £50                 £100                 £200
                                                                                                                              Rubbish removal from kitchen                      £25 (split between household)
 Unauthorised guests                                                 £50                 £100                 £200
                                                                                                                              Rubbish removal from room                         £25
 Removal and disposal of abandoned pots                              £20                 £50                   £75
                                                                                                                              Walls damaged – holes, marks, from blu-tak        Cost of filling & redecoration
 Pets in accommodation                                              £100                 £150                 £200            etc
 Additional heating (electric heaters etc)                    Confiscated and referred to Accommodation Misconduct            Blocked toilet (en suite) – for 4th callout       £10
 Blocking fire exits (with bikes or other                            £50                 £100                 £150            onwards
 belongings)                                                                                                                  Blocked drains (en suite)(showers, sinks)         £10
 Abuse to staff                                               Disciplinary hearing, fine and possble eviction                 – for 4th callout onwards
 Use of illegal drugs                                         Disciplinary hearing. Report to police.
                                                              Possible termination of University course
 Acting so as to cause distress to other                      Disciplinary Hearing, fine and possible
 students                                                     eviction
 Acting in a manner likely to cause harm to                   Disciplinary Hearing
 yourself and others

* This includes kettles, coffee machines, toasters, rice cookers, fridges, freezers, slow cookers, microwaves, mini ovens,
sandwich toasters, fryers and grills.

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