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Vol 101, No 226
June 2011
www.cmaa.asn.au
2011 Clubs+ Weddings & Events Management Summit
Summit
A TreatSpecial Feature: P28-31
CMAA 2011 Mid Year Conference Brochure: P21-24
1
CLUB MANAGERS’
ASSOCIATION AUSTRALIA
Publisher CMAA OFFICE BEARERS
Contributors:
CMAA FEDERAL EXECUTIVE ADMINISTRATION
Henri Lach, Katie Cincotta.
President
Advertising: WILLIAM CLEGG, ACCM
Judy Rayner Randwick Labor Club
Bill Clegg ACCM
Advertising Bookings: Federal President Federal Secretary
(02) 9332 2363 & 9360 6177 ALLAN PETER, ACCM
Fax (02) 9361 5142
rayner@bigpond.net.au Executive Member
DEBORAH FEENING, ACCM
Printing and Design:
Cronulla Sharks
Daily Press Group
Phone: (02) 9558 8419 Executive Member Executive Officer
Terry Condon, CCM
Correspondence: MICHAEL O'SULLIVAN, ACCM
Milton Ulladulla Bowling Club
The Editor, c/-
Club Managers’ Association Australia
Level 2, 1 Showground Road FEDERAL COUNCILLORS
Sydney Olympic Park NSW 2127 Division A – City/Eastern Suburbs
Locked Bag 4317 Zone and Manly/Northern Suburbs
Sydney Olympic Park NSW 2127 Zone
Phone (02) 9746 4199 Allan Peter ACCM Mario Machado, ACCM
Chief Executive Officer
Fax (02) 9746 5199 Federal Secretary
Hornsby RSL Club
Assistant Executive Officer
Please address all business Division B - St George/Cronulla Ralph Kober, B.Ed.
correspondence to the Sutherland Zone and Inner West
Federal Secretary Zone Senior Industrial Relations Advocate
Ian Todd, ACCM Peter Cooper
The Club Managers’ Association Australia is
registered as an industrial organisation of General Manager Training Course Administrators
Kingsgrove RSL Club Brad Jones, CCM
employees in the terms of the Fair Work
Estelle McDonald-Birch
Act 2009, and The Club Managers’ Division C – Nepean Zone
Association is a registered Trade Union in Accounts Officer
Michael Wiezel
the terms of the New South Wales Priscilla San Luis
Secretary Manager
Industrial Relations Act 1996. The CMAA is St Marys RSL Club Administration Officer
affiliated with the Australian Council of Evonne Bosnich
Trade Unions (ACTU). Division D – Hunter Zone, Central Receptionist
Coast Zone and Great Lakes Zone Carol Quirke
Registered Office Stephen Byfield, ACCM
Deborah Feening ACCM Administration Assistant
Level 2, 1 Showground Road Chief Executive Officer
Federal Executive Member Tegan Cain
Diggers @ The Entrance
Sydney Olympic Park NSW 2127
Qld Membership Liaison Officer
Phone (02) 9746 4199 Division E – Far North Coast Zone, Justin McGurgan
Fax (02) 9746 5199 North West State Zone, Mid State
Life Members
Locked Bag 4317 Zone and Mid North Coast Zone
Phillip Mallon, ACCM Harry Walker (decd.)
Sydney Olympic Park NSW 2127 Norm Robinson (decd.)
Email - cmaa@cmaa.asn.au General Manager
Casino RSM Club Arthur Justice (decd.)
Len Ewart (decd.)
Office Hours Division F – Illawarra Shoalhaven Lou O’Neill (decd.)
Monday to Friday 9am to 5pm Zone and Far South Coast Zone Peter Cameron (decd.)
Seven-day telephone answering service in David Hiscox Bob Harbutt (decd.)
operation. General Manager Keith Nolan (decd.)
Dapto Leagues Club Fred Chubb, CCM (decd.)
“Club Management in Australia” is published monthly Alan McDougall, MBE (decd.)
by the Club Managers’ Association Australia. All Division G – Gold Coast Zone, Brisbane John Milne (decd.)
material is copyright and cannot be reproduced
without the explicit permission of the Publisher or Zone, Ipswich Darling Downs Zone, Les Evennett
Michael O’Sullivan ACCM Sunshine Coast Zone, and the Central George Elliot, CCM
Editor. Editorial contributions relating to the club
industry are welcome. Submitted copy should be typed Federal Executive Member and Northern Queensland Zone Peter Strachan, ACCM
and double spaced. We don’t accept any responsibility Steve Condren Hans Sarlemyn, ACCM
for keeping and returning unsolicited material.
Photographs submitted must be captioned. Those sent General Manager Jim Henry, OAM, CCM
without prior arrangement cannot be returned unless Southport Surf Life Saving Club Terry Condon, CCM
accompanied by a stamped, self addressed envelope. Lew Cooper
Views expressed in this magazine are not necessarily Division H – Victoria Zone, Riverina Barry Stevenson
those of the Club Managers’ Association Australia. Murray Zone and the ACT Zone Greg Pickering, ACCM
Although we do exercise the utmost caution, we don’t
accept responsibility for claims expressed in
Grant Duffy, ACCM John Allan, ACCM
advertisements appearing in our issues. Secretary Manager Allan Peter, ACCM
Subscription rate is $60 a year. Numurkah Golf & Bowls Club Wayne Forrest, ACCM
ISSN 0045-7205
CMAA MEMBERS CONFIDENTIAL SUPPORT & COUNSELLING - 1300 464 262
CLUB MANAGERS’
CAREER DEVELOPMENT
CENTRE SPONSOR
CAREER DEVELOPMENT SPONSORS
4 Industry Update June 2011 Magazine Contents
Tax breaks tipped PAGE ADVERTISER / Editorial
Cover 1 COVER - Events & Wedding Summit + pointers
for NSW clubs Cover 2 KONAMI
The NSW Government is tipped to P1 CMAA Imprint & Administration
roll out poker machine tax breaks in
P2 CMDA Career Development Sponsors
its 2011 Budget. Under its
Memorandum of Understanding, P3 CLUB PLUS SUPERANNUATION
signed in October when in P4 MITCHELL BRANDTMAN + June Edition Contents
opposition, the Government will P5 AINSWORTH
introduce 1.1% tax cuts for clubs
P6 PAYNTER DIXON HOSPITALITY + June Edition Pointers
making $1 million-$5 million from
gaming machines annually. Clubs P7 INDEPENDENT GAMING
earning $5 million-$10 million will P8 I SECURITY + President’s Perspective
see their tax rate drop from 35.09% P9 JAMES CLIFFORD CONSTRUCTION
to 33.49% - a saving of up to P 10 MERIDIAN CONSTRUCTION + Executive Officer’s Desk
$160,000 a year - while clubs earning
more than $20 million would see P 11 JCM GLOBAL
their tax rate drop from almost 40% P 12 AGE EXPO 2011 + Industry Update
to 37.49%, saving at least $500,000. P 13 AGE EXPO 2011
The tax break will apply only to P 14 CONSULATE FINANCE + CMAA Executive Officer Appointment
gaming revenue, not money made
from bar profits and entertainment. P 15 Industry Update - Pittwater RSL Club Appeal
The cuts come on top of Tasmanian P 16 NUFURN COMMERCIAL FURNITURE +
Independent MP Andrew Wilkie’s Gaming - The Fight For Survival 1
campaign for mandatory pre- P 17 THOMSONS LAWYERS + Gaming - The Fight For Survival 2
commitment technology fitted to all
gaming machines in Australia. The
P 18 Northern Exposure - Grantham’s Nightmare 1
recently tabled Joint Parliamentary P 19 Northern Exposure - Grantham’s Nightmare 2
Committee report said it would be P 20 CMDA - AGE 2011 CONFERENCE BROCHURE
possible to roll out the technology by P 21 CMAA MID YEAR CONFERENCE BROCHURE 1
2014.
P 22 CMAA MID YEAR CONFERENCE BROCHURE 2
P 23 CMAA MID YEAR CONFERENCE BROCHURE 3
P 24 CMAA MID YEAR CONFERENCE BROCHURE 4
P 25 CMDA - June-July Training Calendar +
2011 National Bursary Sponsors
P 26 SLATER & GORDON + CMDA Update 1
P 27 CMDA Update 2
P 28 CMDA - 2011 Wedding & Events Management Summit 1
P 29 CMDA - 2011 Wedding & Events Management Summit 2
P 30 CMDA - 2011 Wedding & Events Management Summit 3
P 31 CMDA - 2011 Wedding & Events Management Summit 4
P 32 OTEN TAFE NSW + MICROPOWER + Industry Issues
P 33 KNIGHTGUARD PROTECTION SERVICES + ITZ - Victoria Zone AGM
P 34 Board of Management Studies + Zone Education Officers
P 35 HARLEY RUSSELL DAY + ITZ - Far South Coast Zone Dinner
& Meeting
P 36 CMDA - Melbourne Restaurant Bursary Tour 1
P 37 CMDA - Melbourne Restaurant Bursary Tour 2
P 38 ITZ - Far North Coast Zone Bowls Day
P 39 ITZ - North West State Zone Dinner & Annual General Meeting
P 40 ITZ - Inner West Zone Golf Day
P 41 ITZ - Hunter Zone Annual General Meeting
P 42 Market Forces
P 43 Market Forces
P 44 RAYNER SALES & MARKETING + Industry Issues
C3 CMAA 2011 Diary - Zone Meetings & Industry Events
C4 SHUFFLE MASTER AUSTRALASIA
INSERT PKF
6 In Your June Edition ➢ Page 15 ➢ Pages 18-19 ➢ Pages 36-37 The Club Industry has been in the A visit to the flood-devastated Having returned from a tiring, but headlines of late for the stoush township of Grantham in south-east enjoyable and successful four days in between ClubsAustralia and the Queensland’s Lockyer Valley is to Melbourne as a recipient of the Andrew Wilkie-Gillard Government relive a nightmare. The former social CMAA’s 2011 National Bursary alliance over mandatory pre- hub of this small community’s few Program Melbourne Restaurant commitment technology for poker hundred souls, the Grantham Hotel, Study Tour, Combined Services Club machines across Australia. But is still in ruins, surrounded by a General Manager JOHN WILEY took something lost in this public dispute security fence. Warning signs sprayed time out from his busy schedule to is the role that clubs play in the lives on the stricken building deter would- report of the tour and the of people in their communities. In be scavengers. Across the road, what experience. This tour is a “must” for the case of Liz Evans, it’s about the was once the local general store tilts anyone serious about wanting to role her bosses and workmates at at a crazy angle from the force of learn or expand catering ideas and Pittwater RSL Club have played in the monstrous body of water that concepts ... her personal battle with a brain rammed into it without warning on tumour ... January 10 …
8 President’s Perspective with BILL CLEGG, ACCM
Congratulations to Ralph and thanks to David
Members by now would be In the end, Ralph Kober, as an internal candidate,
aware that the Federal RALPH KOBER was benchmarked against a wide range of
Executive has selected Ralph candidates. Ralph proved to be the candidate
Kober, the CMAA’s Assistant best qualified to provide the generational change
Executive Officer and former with the skills to implement the Association’s
Education Manager, to fill the strategic direction.
position of Executive Officer I’m sure that when I wish Ralph and his team all
when Terry Condon retires at the end of August. the success for the future, I speak on behalf of
It is important for all members to understand the the CMAA’s entire membership and the
process that lead to this appointment. Association’s many sponsors, Club Industry
The succession planning process started in early associates and partners.
2008 when the transition of the Executive Officer role
became an item for the Executive’s Strategic Planning On the other side of the coin, the Executive, regrettably,
Session. has accepted the resignation of David O’Neil from the
From the outset, the decision was taken that, while an Association’s State and Federal Executive committees.
internal restructure was required to ensure the service David has provided the CMAA with lengthy and dedicated
capability of the Association was assured during any service from his many Zone roles through to the Board of
transition, a comprehensive search would be undertaken to Management Studies, as Chairman of the Board of
find the best candidate for the position. Management Studies and CMAA Vice President.
To ensure that the confidentiality of prospective Everyone can relate to the wide and busy range of
candidates was balanced against the need for responsibilities that club managers have with family, work
transparency, the Executive appointed Talent2 Recruitment and their community activities.
to complete the recruitment process, once the best So, it’s understandable that from time to time, something
candidates were selected by a panel of professionals. has to give.
All CMAA Federal Council members and other industry If the CMAA is a professional development organisation,
professionals were invited to participate on the selection then David is our finest product.
panels and within the process. A committed professional, he is representative of
In the end, CMAA Executive members completed the everything that CMAA aspires to for all members.
interview process. Many people who have mentored and worked with David
On the advice of the recruitment agency, a small panel of would be proud of his achievements to date, as have I
three Executive members interviewed the shortlist of been in his involvement in the CMAA.
candidates. The roles that we all play within the CMAA would not be
After the first round of interviews, the shortlist could not possible without the support of our employers.
be reduced due to the quality of the candidates. To the President and Board of Directors of Castle Hill RSL
The panel then conducted a second round of interviews Club, I extend the CMAA’s appreciation for the support
with only one Executive member present who attended the they have provided David in his various roles with the
first round interview. Association.
The Executive members made the final decision. I’m confident that David will in the future take another
When considering the skills required of the Executive active role in the CMAA and we all look forward to that
Officer to take the Association forward, the Federal time.
Council resolved that the right person needed to have ➢ BILL CLEGG, ACCM, is the CMAA Federal President
abilities across the entire skill set range. and General Manager at Randwick Labor Club10 The Executive Officer’s Desk with TERRY CONDON, CCM
CMAA gets right man with Ralph in new role
Congratulations to CMAA Assistant Asian Club Managers’ Association Annual Conference in Hong
Executive Officer Ralph Kober on his Kong. During our stay in Macau, Aristocrat Sales Manager
appointment to the role of CMAA Matt Wilson conducted a workshop and showed the group a
Executive Officer when I retire on number of local casinos. Delegates were astounded to learn
August 31. Ralph joined the CMAA as that Macau gaming had bypassed Nevada in 2008, ($13.6
Education Officer in 1999 and managed billion to $11.6 billion) and, in 2010, had leapt to $23.5
the roll-out of the CMDA’s Responsible Service of Alcohol billion against Nevada’s $10.4 billion. The Asian Club
(RSA) course when the CMDA was the largest provider of the Managers’ Association Conference was themed
RSA course in NSW. He followed up by launching the “Sustainability and Waste Management” and was presented
Responsible Conduct of Gambling (RSG) course when, once at the Hong Kong Convention Centre in conjunction with
again, the CMDA was Australia’s largest provider of this the HOFEX Exhibition - the largest Food, Beverage and
course. Under his leadership the education arm of the CMAA, Hospitality Exhibition in the Asia-Pacific Region – including
the CMDA, has gone on to become the leading provider of more than 100 Australian companies showcasing products
professional education to club managers throughout and services among more than 3,000 exhibitors. Delegates
Australia. Ralph has had the opportunity to be involved in heard presentations from many of Hong Kong and the
the strategic planning of the CMAA during his tenure and, worlds’ leading environmental experts. It was an eye-
with the CMAA Executive, will continue to lead the opener for our delegates to hear that Australia was viewed
Association into the future, now that he has been appointed as being at the international forefront on these issues. The
to the Executive Officer role. Australian delegates attended a welcome reception at the
Hong Kong Country Club and networking dinner at the Hong
During May, I had the opportunity - with President Bill Clegg Kong Jockey Club. Congratulations to the organising
- to lead a group of 47 CMAA National Bursary Program committee, headed up by Ray Parry and Steven Tan, for
winners, CMDA Corporate and National Bursary Program being excellent hosts and making the Australian group more
sponsors and their partners to visit Macau and attend the than welcome.
The CMAA is pleased to advise that under its HMDA banner,
it will partner with Gaming Technology Australia (GTA) to
facilitate a world-class Conference as part of the 2011
Australasian Gaming Expo (AGE2011) at Darling Harbour on
August 22-23. This Conference will give delegates from all
sections of the hospitality industry an insight and update on
what is happening in Australasia on issues impacting on
their industry – see pages 12-13.
Late last year I reported that CMA Magazine Editor Peter
Sharp had decided he could not devote the appropriate
time to his role and he would move on. Peter assisted in
producing the magazine during the search for his
replacement. This was not going to be an easy task and
included a false start. Peter’s situation has changed and is
able to return to the Association to edit the magazine. On
behalf of everyone at the CMAA, welcome back Peter ... it
Aristocrat's Sales Manager in Macau, Matt Wilson, conducts a
seems like you never left us.
workshop for Australian delegates on the recent CMAA tour
to visit Macau and attend the Asian Club Managers' ➢ TERRY CONDON, CCM, is the CMAA’s Executive Officer,
Association Annual Conference in Hong Kong. a CMAA Life Member and former Club Manager12 Industry Update
Impressive range of products,
services at AGE 2011
The latest and greatest of the - the latest and greatest of which all
world’s gaming technology will be on will be on show - will ensure that the
display in August for the 2011 nation’s clubs remain a preferred
Australasian Gaming Expo. host destination for gaming
Hundreds of Australian club entertainment,” Mr Ferrar added.
managers, their executive staff and “Player rewards, player tracking and
club directors already have business intelligence tools via gaming
registered to attend the 22nd AGE - systems are anticipated to be one of
August 21 to 23 - at the Sydney the most sought-after products of the
Convention & Exhibition Centre, 2011 AGE as venues seek to better
Darling Harbour. understand and meet the needs of
their members and patrons.”
The AGE 2011 flagship exhibitors -
Gaming Technologies Association A vast array of hospitality suppliers
(GTA) member organisations also will exhibit uniforms, security,
Ainsworth Game Technology, vending, promotions, Food &
Aristocrat Technologies, Aruze Beverage or Human Resources and
Gaming Australia, Bally Technologies, banking services.
IGT (Australia), Konami Australia, The best of Australasia’s products
Shuffle Master Australasia and WMS and services will be on show and
Gaming Australia - will combine to ready to do business with the leading
display more than 400 new gaming decision-makers from registered
machines across their eight clubs.
exhibition stands along with a vast GTA member, Shuffle Master
range of new poker machine Australia’s President Adrian Halpenny
software and gaming systems. said his company again would
With recent and ongoing challenges showcase its exciting new products
facing the Club Industry in Australia, at the 2011 AGE. “Packed with
gaming floor differentiation and feature-rich games for the
heightened business intelligence are widescreen Equinox, new
of critical importance to individual enhancements to Vegas Star, and
venue success. exciting developments for Rapid, you
can see all this alongside new
GTA’s Chief Executive Officer Ross
proprietary table games and
Ferrar said executives seeking to
innovative utility equipment all on
access the latest gaming products
one stand,” Mr Halpenny added.
and innovations would be excited by
attending the AGE and enthused by Shuffle Master is one of the 170
the vast range of new products exhibitors at AGE 2011.
available and approved for all Registration and travel information is
Australian jurisdictions. “Installation available online at
of leading-edge gaming machines, www.austgamingexpo.com or call
software and ancillary products such the Gaming Expo Help Line -
as signage, bases and gaming systems 1300 724 030.14 Industry Update
Ralph proudly embraces newest challenge
Ralph Kober is not afraid of a Manager for a 5,000-strong development foundation for members
challenge. workforce. Before that, he was the with topical industry programs such
He has run some of the biggest and Senior Training Consultant for the as the Duty Manager Program, Club
most successful hospitality and F&B Division responsible for five Secretary Manager Course, Corporate
education facilities in Australia. departments totalling 1,800 people Governance Program and more.
and the opening of the new casino Ralph says he has immensely enjoyed
Being in charge of the CMDA’s busy
from the former Sydney Harbour the interaction with members across
and ever-evolving education and
Casino Authority. Australia and now internationally,
professional development program as
Education Manager since 1999 has Before his work at the casino, Ralph assisting industry professionals in
brought its own set of unique worked more than 18 years in senior their career development.
challenges. hospitality management roles, Ralph said has always viewed Terry
including hotel licensee in Australia Condon as a friend and mentor who
Now, Ralph steps up to his newest - and New Zealand, restaurant general would be sorely missed in the
and, perhaps greatest - challenge manager for the Keg Restaurant “trenches” as the CMAA continues to
when he takes over from Terry Group, self-employed caterer and meet its day-to-day challenges.
Condon as CMAA Executive Officer. hospitality educator with TAFE and “Terry has been able to provide a
Terry, after extending his contract by private providers. level of professionalism and
12 months, announced that he would Ralph headed up the CMDA in 1999 as leadership that few organisations
retire at the end of August 2011 and, its Education Manager and RTO enjoy,” Ralph added. “Terry is a man
after long, comprehensive Quality Manager, offering members with a remarkable capacity for work.
recruitment process, CMAA Federal nationally accredited qualifications We will all miss him, but we wish him
President Bill Clegg announced on up to the Advanced Diploma of nothing but happiness with his wife
May 16 that Ralph would take over as Hospitality Management level. He Helen and their family in his well-
Executive Officer - President’s rolled out the RSA and RCG training earned retirement.”
Perspective: page 8. program for the CMDA, training more Ralph said he was looking to carry on
Ralph, 51, came to the CMAA from than 16,000 club personnel across the strategic direction and goals
Star City Casino in 1999 where he was NSW in its early days. formulated with the Federal
the Employee Support Services Ralph developed a strong professional Executive over the past four years.Industry Update 15
Club leads support campaign for Liz
The Club Industry has been in the
headlines of late for the stoush
between ClubsAustralia and the
Andrew Wilkie-Gillard Government
alliance over mandatory pre-
commitment technology for poker
machines across Australia.
But something that is lost - or
dismissed by Mr Wilkie and Ms Gillard
- in this public dispute is the role
that clubs play in the lives of people
in their communities.
In the case of Liz Evans, it’s about
the role her bosses and workmates at Liz Evans with her son Peter. The Evans family ... Glen with Luke
Pittwater RSL Club have played in her and Liz holding Peter.
personal battle with a brain tumour - In December 2009, Liz stopped work
with thousands owing in medical Luke in 2008, with Peter following in
and her family’s financial battle to 2009. During her second pregnancy,
meet her extensive medical costs. expenses and the family threatened
by financial hardship, as Glen’s doctors noticed a shadow on her
An accounts clerk, Liz 32, has worked income as a bus driver for the NSW brain during a routine Lupus check-
at the club since she was a teenager. Transit Authority was not enough to up. With Liz pregnant, doctors
First thought to be battling two brain cover their living costs. decided to defer any action until
tumours, Liz had some good news last A major player in their support effort after the baby was delivered.
month when the second “tumour” for Liz Evans has been the Club Plus When she left work for the second
was ruled out as cancer, but her Superannuation team with Charlie time in early December 2010, the
personal and health battles continue. Sala and Craig Whyte ensuring Liz is club took immediate steps to raise
She has had three operations in less receiving every cent in income more funds, with more than $10,000
than a year to address the tumour protection insurance, which is a collected so far with another bowls
and prevent recurring seizures. component of her Club Plus day at the end of last month.
Liz is no stranger to illness, having Superannuation policy.
suffered from Lupus her whole life. “The people at Club Plus Super -
Increasing medical costs forced the Charlie and Craig, in particular – have
Evans family to sell their home at been wonderful,” Shay said. “They
Elanora Heights before Christmas and have made it possible for Glen to be
move to Kings Langley, in Sydney’s at home taking care of Liz and the
west, on February 1. boys and that’s a great relief to Liz.”
The house needed substantial work - When Liz and Glen decided to start a
a new kitchen, new bathroom and family, she knew her pregnancies
laundry, air-conditioning, new would be high risk, however with
flyscreens, new guttering and roofing good medical support and a positive
and a coat of paint. A front yard outlook she successfully gave birth to
fence also is on the wishlist.
Pittwater RSL Club CEO Bruce Smith
and Human Resources Manager Shay
O’Connor - with the generous support
of all of the club’s staff, its board
and members - decided Liz, her
husband Glen and two beautiful boys,
Luke and Peter, would not meet their
challenge alone. The club advertised
an appeal for tradies and “general
hands” to help refurbish the new
property, which hadn’t been
renovated in 20 years. Bruce Smith
said the club received offers of help
from several businesses and locals
who filled up a weekend working bee
on April 9-10. Carpenters, electricians
and plumbers responded to the
appeal.16 Gaming - The Fight For Survival
Pre-commitment war of words continues
As the Government’s support of Campbelltown Catholic Club General Cottage, local schools, Kids of
Tasmanian Independent MP Andrew Manager Michael Lavorato said the Macarthur and its 2,000-member youth
Wilkie’s reform of poker machine laws club had donated more than $20 million club. "Let's face it, you get so much
to have mandatory pre-commitment to local schools, parishes and charities. revenue from gaming and, if that's
technology fitted to every gaming He didn't know how these groups would impacted by 40%, it will put people out
machine in Australia moves towards the continue operating if the club was of work," Mr Marsh said. "More than
legislation phase, Club Industry faced with the reforms championed by that, I don't think we'll survive."
executives, politicians and ant-gaming Mr Wilkie. “Andrew Wilkie, who grew
lobbyists continue to add their opinions up in Campbelltown, went to St
to the debate ... Gregory's College and St John's Primary NSW Premier Barry O’Farrell said the
School – two schools that are direct Federal Government’s proposed
“The decision by the Gillard recipients of our support," Mr Lavorato mandatory pre-commitment legislation
Government to adopt the ill-considered said. "It's disappointing that he doesn't was merely a linchpin in Prime Minister
approach of Tasmanian Independent understand clubs and has clearly Julia Gillard’s bid to gain government.
Andrew Wilkie has the potential to forgotten his upbringing." ‘‘Mandatory pre-commitment may not
leave a trail of destruction across have any impact on problem gambling,”
regional and rural Australia. While the he said. “If it drove gamblers back
Prime Minister continues to show a NSW Hospitality and Racing Minister
online at home and at internet cafes
contempt for good government as she George Souris said online gambling was
and by telephone [it] would not even
desperately clings to power with the more of a growing concern and further
be able to be measured.’’
assistance of a few independents, she enforcement on pub and club pokies
should not be under any illusion of the would just fuel the rise of underground
damage such governance can cause. Mr gambling dens and unlicensed venues. Murwillumbah Services Club CEO Guy
Wilkie may have the best intentions in ‘‘Mandatory pre-commitment may not Diven said 79 full-time and indirect
this issue, but if it were not for the have any impact on problem gambling - jobs his organisation provided would be
fact Australia currently has a minority if it drove gamblers back online at put at risk. “This is a fight for the
government desperately clinging to home and at internet cafes and by survival of all clubs,” Mr Diven said.
power, such a draconian measure would telephone [it] would not even be able “The first thing we would do is close
not have seen the light of day.” to be measured.” the Murwillumbah Sports Club, which
– Wagga Daily Advertiser Editorial, we took over last year when it was in
May 18. Wests Leagues Club General Manager financial distress. We would have to
Tony Matthews said he wasn't sure the severely wind back services at our main
club, which spends $1.2 million a year club, which would lead to reduced
on the Wests Tigers NRL club and local employment.”
sporting teams, would survive the
reforms. "There's a total of about 26
local sporting groups that we support, Member for Bega (NSW) Andrew
so they've all been briefed on this Constance supports the campaign of
because they would certainly take the Far South Coast clubs to protect local
brunt of it," Mr Matthews said. "A lot of jobs. "Labor's policy could see the end
those clubs rely heavily, and often of some registered clubs in the region,
solely, on our grants." in particular in some of the smaller
communities,” he said. "Everyone wants
to see problem gambling stamped out,
Macquarie (NSW) MP Louise Markus
says she will fight for clubs affected by however these new measures may have
the mandatory pre-commitment unintended consequences. I am aware
legislation. “I acknowledge that of many instances where local club
gambling is a major problem for some managers have been able to intervene
Australians, and together with my and assist local people with a
Coalition colleagues, I am committed to [gambling] problem.
closely examining the recommendations
of the Productivity Commission. In the Narrabri RSL Club General Manager
Federal seat of Macquarie, Paul Gordon warned the future of his
incorporating the Hawkesbury and Blue club and clubs across north-west NSW
Mountains, there are 21 clubs and Australia are under serious threat.
employing over 500 people on a full- Proposed controls on poker machine
time, part-time, or casual basis. These gaming would mean the closure of clubs
clubs donated over $5 million worth of in towns like Narrabri. "The new
support to local charities and regulations proposed by Mr Wilkie
recreational groups last year alone and would cost Narrabri RSL Club $870,000
have over 60,000 members locally.” to implement," Mr Gordon said. “The
total reduction in revenue to the club
Ingleburn RSL Club General Manager would be $939,726 - based on Mr
David Marsh said he was worried his Wilkie's own predictions of a 40%
club may close, putting locals out of downturn in trade. It would mean we
work and affecting groups like Myrtle would have to close our doors."Gaming – The Fight For Survival 17
Labor MP in firing line over Revesby Workers role
The controversial from voting on the matter Representatives that he was entitled
mandatory pre- in Caucus, stepping down to vote because the pokies cap could
commitment technology from his position as be defined as “public policy”.
debate could be defeated, Caucus Chairman during Even if Mr Melham voted with the
with a Labor MP accused the debate. blessing of the Clerk, his vote could
of being ineligible to vote But he said he would be overturned by the Opposition and
because he is the head of support the Bill in just one crossbencher.
a major Sydney club. Parliament where the
Senior club figures said Mr Melham
Sydney’s Daily Telegraph minority ALP Government
should not vote on the issue while
newspaper reported that needs his vote. Under
still club president.
Banks MP Daryl Melham is parliamentary rules his
under pressure to resign vote could be challenged “Daryl either abstains from the vote
from his role as Revesby and declared void. or resigns as club President,” a clubs
DARYL MELHAM source said. “When it comes to
Workers Club President or Standing orders state: “A
abstain from voting. member may not vote in a mandatory pre-commitment, there’s
Without his vote the mandatory pre- division on a question about a matter, no fence to sit on. Daryl’s been
commitment scheme would almost other than public policy, in which he around long enough to know that.”
certainly be defeated - and could or she has a particular direct Nearby Bankstown RSL Club President
cost the Government the support of pecuniary interest.” Bruce Pawley – himself, an ALP
Tasmanian Independent MP Andrew While Mr Melham does not take his member - said Mr Melham should quit
Wilkie. honorarium from Revesby Workers as President, less than a year after
The Clubs Industry claims the scheme Club, nor accept any money, the finally getting the job.
will cost it $3 billion to implement gaming machine laws would have a Mr Melham said he had been open
and has criticised Mr Melham for not huge financial impact on his club, and upfront about his role and had
speaking out against it. which could be argued to be a behaved appropriately and if
Mr Melham said he could not lobby pecuniary interest. presented with legal advice that he
for his club because of his conflict of Mr Melham said he had advice from should not vote, he would consider it
interest and he would also abstain the Clerk of the House of very seriously.18 Northern Exposure
The Grantham aftermath - a nightmare
By HENRI LACH while an eerie silence hangs over the
A visit to the flood-devastated main street of this little village.
township of Grantham in south-east There is no pedestrian traffic. Touring
Queensland’s Lockyer Valley is to vehicles passing through stop briefly;
relive a nightmare … even months their occupants stare in horror and
after the event. disbelief, then speed away.
The former social hub of this small Fifteen minutes to the south, the
community’s few hundred souls, the substantial rural town of Gatton
Grantham Hotel, is still in ruins, (population just over 6,500) has an
surrounded by a security fence. amazing topographical advantage. It
Warning signs sprayed on the stricken nestles on an absolutely flood-free
building deter would-be scavengers. plateau above the fertile flood plains
Across the road, what was once the of the Lockyer Valley. the efforts his staff and his
local general store tilts at a crazy Its residents were quick to respond to community have made to the
angle from the force of the the plight of their less-fortunate recovery efforts of Grantham. “It’ll
monstrous body of water that neighbours. Much of their activity was be a long time yet before things are
rammed into it without warning on directed through the Gatton RSL Club anywhere near back to normal, but
January 10. by donations and raffles. we’re doing what we can.”
Down a side street, someone’s A second-hand mini-bus, donated to While Grantham still looks forward to
motoring pride and joy - a BMW sedan the club to help the relief effort, was the future with some trepidation,
- has been picked up and tossed like passed on to the Sparkes family, of Toowoomba, 40 minutes away to the
a toy by the torrent and deposited at Grantham, who have four children north at the gateway to the Darling
an impossible angle with its rear end and who lost most of their Downs, now shows fewer signs of the
up a tree. possessions in the flood. January 10 disaster.
Huge piles of debris testify to the “Local automotive businesses The casual visitor to the city would
violence of the deluge. contributed to the cost of be hard pressed to see just where the
A “thank you” sign pays tribute to the refurbishing the vehicle. Some of the calamity claimed lives and destroyed
many who helped in the time of employees even worked on their days property.
need. It adorns a devastated business off,” said Gatton RSL Club General
Nestled above the CBD, the
premises at the eastern in-road, Manager Les Nash, who is proud of
Toowoomba City Golf Club escaped
the worst of the massive flood, but it
Its residents were quick to respond to the plight of their less- can attest to its ferocity.
fortunate neighbours. Much of their activity was directed The deluge hit it where it certainly
through the Gatton RSL Club by donations and raffles … hurt a lot - the club’s manicured
links.
Staff recall that the water rose with
unbelievable speed.
“We were in the four-wheel drive
near the creek watching the flood
when we realised that it was rising
very fast. We got out of there in a
hurry,” said Assistant Course
Supervisor Shane Chalmers.
Today, the course again is looking
more like it’s previous pristine self.
Gatton RSL Club General Manager Les Nash hands over the keys of her newly
renovated seven-seater to flood victim Rebecca Sparkes. Once the corner store.Northern Exposure 19
revisited The Grantham Hotel remains
devastated and unrepaired.
But it has taken a lot of effort - and a
lot of money.
Tens of thousands of tonnes of sand
were trucked from Brisbane’s bay-
side quarries to restore bunkers that
were washed out like leaves from an
empty teacup by the surging waters.
Flood-borne debris replaced the sand.
Severe damage to the automatic
watering system and associated
electronics required expert attention
and replacement.
Then there was the hard yakka of “We’ll be sponsoring open days of Meanwhile, the needs of communities
just getting rid of the flotsam clubs in our region, and we want to and individuals hit by recent natural
deposited from kilometres away. see our motel involved in golf,” Peter disasters will continue to put a strain
Shopping trolleys, tonnes of Constance added. on resources. The threat of draconian
household rubbish and an abandoned A total of $22,500 has been legislation that will cause severe
car were among the debris littering earmarked for sponsorship over the financial hemorrhaging to licensed
the course when the flood waters next three years. clubs is a nightmare of another
subsided. dimension.
Peter is concerned, however, that this
Toowoomba City Golf Club General sort of financial support may not be
Manager Peter Constance paid tribute possible in future if the Gillard
to his staff and the scores of Government’s proposed mandatory
volunteer club members who rallied pre-commitment legislation on
to the massive clean-up. gaming machines comes into effect.
“It took an outstanding effort to get Like his contemporaries, he is
the course back in order for the outraged at the deal done by Prime
Queensland PGA that had been Minister Gillard with Tasmanian
scheduled here for February 22,” Independent MP Andrew Wilkie so
Peter said. “As a result of everyone’s that her Government could stay in
commitment, the event went ahead power.
according to plan. It was a great “We have a situation where one man
success.” is holding the country to ransom,”
He expects the course repair bill to Peter said - a view shared by his
top the $250,000-mark, and adds that fellow licensed club executives and
the club’s insurers have been many Australians.
sympathetic.
Despite the immediate drain on its
resources, the club has made
significant contributions to the flood
relief.
In fact, the club has established its
own independent Community Benefit
Fund to help non-profit organisations
in need. Fund applicants are assessed
by an independent body comprising
local leading identities and one club
board member.
More than $29,900 already has been
distributed to organisations as diverse
as the Clifford Park Special School
and the Toowoomba Amateur Radio
Model Aero Club to repair an access
road washed out by the flood.
As well, the club and its recently
established new facility, the City Golf
Club Motel, have pledged long-term A footbridge linking the east and west of the Toowoomba City Golf Club buckles
financial support for small golf clubs under the flood’s onslaught. This image was taken only moments before the bridge
on the Darling Downs. was swept away.20
21 Conference Sponsor
22
23
24
CMDA Training Calendar - June/July 25
CMAA 2011 National Bursary Program Sponsors
Support the companies that support your Association26 CMDA Update with GEOFF MESTON Getting bang for your training buck … why some A person’s mind, once stretched by a new idea, never absorb at least that value in knowledge and skills so I can regains its original dimensions. go back and perform ‘xyz’ tasks that the boss has set as a - Oliver Wendell Holmes target for me.” Possible interpretation: You had better be The standard introductory ice-breaker that many trainers on your toes Trainer, because I am going to ask a lot of employ to settle first-day student nerves contains the questions, and you’d better be able to answer them because following trifecta of questions: “What is your name?; Where $1,800 is a lot of money.” (* note the ‘us’ ... there’s do you work?; Why are you here?” The third query - “why belonging in that word) are you here?” - more often than not provides an insight I (and probably many other trainers) no longer ask the into the student’s mindset and attitude to the next few “what are you doing here” question of students because hours or days in the classroom. How is this so, you might Response 4, unfortunately, is not overly common. Response ask? Here’s some enduring examples ... 3 occurs far too often and is saddening. Responses 1 and 2 Response 1: “The boss sent me.” Possible interpretation: don’t really ignite any intellectual fires in the crucible of “I don’t want to be here. In fact, I resent being here. You the classroom. can’t teach me anything - and you’ve got your work cut out Across many industries some employers might say that getting any enthusiasm from me.” training is expensive and any performance improvements Response 2: “I haven’t really thought about it, I just want that are achieved don’t reflect the outlay in time and to know more about ‘xyz’.” (whatever the course) Possible money. Tell that to all the 5-star hotels around the world, interpretation: Probably a bit of “the boss sent me” plus McDonalds, Disneyland and every other small or large the subject matter falls broadly into my area of duties … so, business built on excellence. why not? So, back to the title of this article, “Getting The Bang For Response 3: “I asked to come so I could learn about ‘xyz’ Your Training Buck?” Of the four responses, which business and improve myself. But they’re never interested in any do you think is going to get most benefit from their training new suggestions when I go back to work, so I’m probably investment? In a club situation, who is making sure that here because they wanted to shut me up.” Possible member funds being spent on training are actually adding interpretation: I’m dead keen. I want to contribute. I know value to the business? Spending money on training is exactly I can be good. I just wish someone would give me an the same as purchasing any other product or service. When opportunity to show my skills one day.” we go shopping for supplies or an asset, most of us generally Response 4: “This course cost us $1,800 and I am here to will know ...
CMDA Update with GEOFF MESTON 27
➢ Training success or failure emanates from the top of the
do; why some don’t organisation
➢ Training needs direction, goals and outcomes which are
➢ what we want (or have a fair idea at least) measurable to both the employer AND the employee AND
➢ why we want it the customer
➢ what we’re going to do with it - the desired performance ➢ Training needs to be based on achieving a specific
characteristics performance standard that forms the foundation of the
➢ how long we want it to last business’s competitive strategy
If those four conditions are not satisfied, we either don’t ➢ Training needs to be embedded in the culture of the
buy, or we complain. So, why do trainers keep getting those organisation. Employees either fit the culture, or they
four enduring responses from the purchasers of training are free to go somewhere else … think ALDI, BMW, three-
products and services? hat restaurants etc. Every bit of training in these
Maximising possible returns from training expenditure is a organisations has a specific measurable purpose and
two-way street. Both the employer (payer) and the outcome that drives its strategy. If any of those
employee (trainee) need to have a responsibility to the operations did not have their training ethos, they would
owner(s) to provide value for the money spent. There has to have failed long ago.
be a desire in both parties to achieve objective(s) from the ➢ Training achieves consistency … customers love
experience ... just like shopping. consistency.
These tables (left and below) suggest some criteria that
Employer-Directed Training many successful organisations may address to get bang for
their training buck …
Why train? What is the company’s performance
standard that needs to be met? What Employee-Requested Training
reason has the employee been given for
being required to complete the Why do this Why do I want to do this course?
training? course? Is the company culture conducive to
encouraging people to develop
Who to train? What level of employees require this themselves?
training? (this should be an objective or
structural, NOT personal choice) e.g. Selling it to the Does this course “fit” with the strategy
every bar tender; every supervisor; Boss and of the business?
every HR manager, every door person. (perhaps) Board What will I be able to do for the
company with these new skills and
Measuring the What does the employee need to be knowledge?
outcomes able to do AFTER the training? How is Will the performance of these new
the post training competence of the skills and knowledge add value to the
employee going to be measured? business?
Has the employee been told the exact How could the boss and I measure this
performance outcomes (Behaviour? added value from my performance?
Output? Knowledge? Speed? etc.
expected immediately after the What do I need What support do I need from the boss
training? from the company to be able to perform these new tasks?
Has the employee been informed of the to make this What ramifications am I prepared to
ramifications if the training is not fully happen? accept if I don’t perform as promised?
and satisfactorily completed?
What’s the end What do I want out of the whole
Making sure the What mechanisms are in place for the game for both process e.g. greater job scope; more
training employee to discuss their learning and parties? money; promotion?.
expenditure adds provide opportunities for them to Can the company utilise this? How can I
value to the contribute to improving the business? make sure the new knowledge and
business What mechanisms are in place to skills is embedded into the
enable the trainee to immediately put organisation’s culture?
their new knowledge and skills into
practical operation? I once had a student attend a conflict resolution class. He
Choosing the What feedback should the company was a chef, and I asked him why he was attending the class.
training company demand from the trainer or training His response was: “I threatened to belt one of the kitchen
company? hands ... and it wasn’t appreciated.” (or words to that
effect.) Both he and I knew why he was there and what we
What mechanism does the training
company have to ensure they provide had to achieve. It was a good course.
great quality training for our If you want to stretch your people’s minds with new ideas,
employees? contact us at the CMDA. We are currently putting together
How flexible and willing is the training new nationally recognised training products to meet
company to satisfy our business needs? changing needs of CMAA member. The CMDA also designs
courses to meet specialised requirements.
YOUR CAREER - YOUR FUTURE ... invest with the CMAA knowledgebank28 2011 Clubs+ Weddings & Events Management Summit
An impressive rehearsal for
successful wedding events
As a revenue earner, special events - managers who attended, gained an
particularly weddings - can be the array of information and knowledge
jewel in the crown of the club that will assist them in making their
functions calendar. club’s functions business grow,” Ralph
Fame, glory and a well-earned added. “I look forward to continuing in
reputation as the venue of choice this great partnership with Ken and we
don’t come by chance. It takes an have already put together a program
entrepreneurial mindset, creative for the upcoming Food & Beverage
communication and marketing, Summit at the CMAA’s Head Offices at
“Thank you very much for another responsive client and event Sydney Olympic Park in September
terrific seminar. I am re-invigorated management systems - such as the that will be presented in conjunction
about weddings and looking forward very popular EventPro system, spaces with the Fine Food Show.”
to updating the way I approach them. that work and networking.
JF (Nathania Springs) and Marlene & Event co-organiser Ken Burgin, the
All of this - and much more - was on Director of Profitable Hospitality, said
Simon (Maleny Manor), people doing
things really well, were inspirational. offer for the 100 delegates at the that judging by the feedback, the 2011
I also enjoyed meeting with others recent two-day Clubs+ Weddings & Clubs+ Weddings Events Management
from different clubs. Great couple of Events Management Summit. Summit was a winner. “Thanks to our
days.” - Leanne Ta, Moruya Golf Club It was another hugely successful own team, our partners the CMDA, our
education and professional sponsors EventPro Software, Lollypotz,
“The 2011 Weddings & Events Summit development event for CMAA members TecSound and the marvellous team and
exceeded my expectations. A good and hospitality executives on May 17 venue at the Bankstown Sports Club,
learning environment and a great and 18 at Bankstown Sports Club. this event was a brilliant showcase of
opportunity to network and compare great event management,” Ken added.
notes with other clubs. We have CMAA Assistant Executive Officer Ralph
great potential for weddings, but not Kober said the Summit was another Summit delegates offered their
being in the city sometimes makes it great event and successful outcome feedback on the event and their
a little more difficult to keep ahead from the partnership between CMAA comments with the photographs of
of the pack. The Summit was very and Ken Burgin of Profitable Profitable Hospitality’s Merilyn
informative and I have many plans Hospitality. Newnham are showcased on the
that I know will work for our club. I'll “The function co-ordinators and following pages ...
be back next year.” - Peter Paton,
Yanco All Servicemen’s Club
“An excellent two days. Real transformation of club events and functions is going
“Great workshops, a good variety of to take an entrepreneurial approach to attracting and developing new markets
speakers, excellent venue AND and event business. We’ve got to stop thinking of reasons why we can’t do things,
excellent catering. This Summit was and start working on ways to make new ideas work. This Summit was full of
everything I expected - and more. I possibilities and solutions - not problems. The EventPro session with Debbie
gained many ideas and much valuable Russell demonstrated that when results and outcomes generated by functions
advice. I can see the potential of new activity are accurately measured and managed, the potential can be realised.”
and innovative ways of thinking. It - Cherie Barton, Central Coast Leagues Convention Centre.
also reinforced that I am already
doing the right thing in many areas.”
- Leesa Peck, West Tamworth
League Club
“I didn’t expect to leave feeling that
I had gained as much as I did, and
overall this year’s Summit exceeded
all my expectations. A great two days
and well worth the investment.” -
Rosalie Savage, Lithgow Workmens
Club
“Most enjoyable and I would
definitely recommend for others.
Many excellent sessions offered
useful and informative content.
Facebook & Social Media was one of
the best sessions and I am keen to try
it out at our club.” - Nicole Kerley,
The Eastern Golf Club2011 Clubs+ Weddings & Events Management Summit 29
“Thank you. This fantastic Summit
exceeded my expectations ... a great
and worthwhile experience. The
Business Networking seminar was a
great ice-breaker, while the Wedding
Market Trends with Tim and Tori from
i-do.com.au and Tapping the Ethnic
Market with Kathy Apostolidis from
Nightingales Wedding Designers were
informative and well presented. I
enjoy hearing about new ways of doing
things. It was great to get such
generous and honest insight from
Dianne Lancaster, Bankstown Sports
Club, in the Smart Choices session.
The Facebook & Social Media Session
with Ken gave me excellent ideas for
tapping into social media and using it
effectively. Ross Mitchell, Wedding and
Banquet Menus Masterclass, was very
interesting. The information shared
was so relevant. Fantastic. - Kate
O’Brien, Canberra Southern Cross Club
The Summit ran like clockwork and
included some extremely informative
sessions with great presenters. I really
enjoyed the Weddings & Banquets
Menus with Ross Mitchell. The
Lollypotz table centrepieces were such
a talking point as something different
to standard floral arrangements. It
was terrific to be part of this vibrant
event.” - Kim Mundey, Club Old Bar
(Kim was winner of the draw for the
Lollypotz chocolate bouquet)
“The Summit met all my expectations.
There were some great ideas on how
to sell weddings in less popular
months, and the legal session with
Tony Johnston from Eastern
Commercial Lawyers was most
enjoyable. I will recommend the
Summit and would like to attend again
next year.” - Patsy Wright, Armidale
City Bowling Club
The Business Networking with Robyn
Henderson and the Wedding Market
Trends with Tim and Tori van Brugges
were full of good information and
helpful ideas. There were many great
speakers with great information. I
hope I can back next year.” - Jackie
Lord, Forbes Services Memorial Club30 2011 Clubs+ Weddings & Events Management Summit “I thought last year’s event was good, but this was brilliant. The topics and presenters were excellent and so relevant to the work I do as a Functions Manager. It was practical, informative and a very worthwhile investment of time and money.” - Jolene Jones, Forbes Services Club “The Smart Choices with Dianne Lancaster from Bankstown offered great ideas and was easy to relate to. Excellent ideas for marketing into the future in the Facebook & Social Media session and I really enjoyed the Venue Makeover, which was very relevant to our situation. I hope to attend next year.” - Ashlee McDonnell, Cabramatta League Club “I have only been in the Club Industry a few months and this was a brilliant learning environment. I came away with many great ideas and a much better understanding of how to maximise weddings as a major source of revenue for clubs.” - Jenna Rech, Queanbeyan Kangaroos Football Club “Great ... very interesting and informative. The Wedding & Event Summit gave me so many great ideas and insights. I would like to attend next year.” - Kylee Rew, Ettalong Beach Club “This Summit was excellent. The new Facebook & Social Marketing arena is very interesting and it was great to discover that there are so many ways to promote clubs so much more. It was interesting that 95% of our Summit delegates search for products and services online, but not one of the clubs at the Summit spends anywhere near that percentage of its marketing budget on social media/marketing.” - Jenny Batten, Ettalong Beach Club
2011 Clubs+ Weddings & Events Management Summit 31
“An excellent investment of my time,
and the club’s money. I can see many
opportunities to increase our profile
and our business. I enjoyed
everything about this information-
packed two days.” - Naomi Vause,
Queanbeyan Kangaroos RLFC
“I enjoyed the Smart Choices session.
I could relate well to the scenarios
and opportunities out there and it
was very relevant to my club. I will
also be suggesting to my boss that we
have work to do on our online
profile.” - Laura Vajda,
Greensborough RSL Club
“I enjoyed a very beneficial two
days. The TecSound session was very
useful and identified a good product
and I found Ross Mitchell’s session on
Weddings & Banquet Menu Design
well worthwhile.” - Ben Gonzalez,
South Tweed Sports Club
Summit images: MERILYN NEWNHAMYou can also read
