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Sustainability Report 2018 Banyan Tree Holdings Limited
Sustainability overview
Leadership Statement ................................. 01
Our Mission
Who We Are .................................................... 02
We aspire to build globally recognised brands which, by creating exceptional experiences for our guests, instilling
2018 Highlights .............................................. 03
pride and integrity in our associates, and enhancing both the physical and human environment in which we operate,
Our Sustainability Journey .......................... 04 deliver attractive returns to our shareholders.
05
Our Vision
Brand for Good ..............................................
Sustainable Development ........................... 06
Sustainability Approach .............................. 07
As a socially responsible business, Banyan Tree was founded with the core value of driving sustainable development.
A global hospitality group operating in diverse locations, Banyan Tree’s concept of sustainability seeks to create
long term value for multiple stakeholders and destinations. The Company’s triple bottom line of economic, social
environmental responsibility
and environmental success helps direct sustainable development through inspiring associates, guests and partners
Climate Change .............................................. 08 to take a wider consideration encompassing a long-term view when making business decisions. We employ an
Pollution and Waste ..................................... 09 integrated and participatory approach to minimise our impacts while safeguarding and enhancing the human and
Energy and Emissions .................................. 10 physical environment for present and future generations.
Water and Waste ........................................... 11
Food Waste ..................................................... 12 This involves:
Plastic Waste .................................................. 12 Creating an enchantingly memorable experience for guests and customers
Biodiversity and the Environment ............ 13 through our services and products;
Environmental Initiatives ............................. 14
Providing fair and dignified employment for our associates which
enhances their ability to contribute to the company’s growth and
social responsibility elevates their job prospects with Banyan Tree and beyond;
Employee Satisfaction ................................. 16 Enabling long term prosperity for communities in which we operate through
Associate Development ............................... 17 business conduct, operations and harnessing our competencies to address
Culture and Heritage .................................... 19 issues facing the community;
Seedlings Mentorship ................................... 20
Empowering Education ............................... 21
Exercising the precautionary approach to environmental impacts
Community Impact ....................................... 23 of our operations, and taking an active role in the protection and
remediation of global ecosystems;
good governance
Conducting business with suppliers and vendors in a fair
Leadership ...................................................... 25 and transparent manner while working in partnership to
Ethical Compliance and Corruption ......... 25 enhance societal benefits
Data Privacy ................................................... 26
Supply Chain .................................................. 26
Corporate Governance ................................ 27 This annual sustainability report presents data as of 31 December 2018 for the calendar year. We issue our sustainability
Future Directions .......................................... 28 reports on an annual basis since 2006; previous reports can be found at http://investor.banyantree.com. We present Contact Us:
figures for Key Performance Indicators for the past three years. Comments or questions about this Report
This report was voluntarily produced with reference to the Global Reporting Initiative (GRI) Standards with disclosures may be directed to Dr Steve Newman,
from GRI 102 General Disclosures and GRI 103 Management Approach for each material topic from GRI Standards 2016. Group Sustainability Director, at
This report summarises the importance, scope, management approach, targets and progress for each material topic. steve.newman@banyantree.com
Further detail for each material topic is provided online (www.banyantreeglobalfoundation.com) along with a complete
GRI Standards content index (www.banyantreeglobalfoundation.com/gri).
Sustainability Overview 01
Leadership
Statement
Singapore declared 2018 the year of climate Doing good does not always mean doing more, but
action. While it can be easy to become immune often requires doing things better. Consequently,
to climate change warnings, or complacent in we have focussed our sustainability endeavours as
our actions, the recent IPCC report reinforced we strive to RAISE the bar and increase Resilience in
the threat climate change poses to the world. communities and environments where we operate,
Now more than ever it is important for us to Align our efforts with global initiatives, drive
heed these warnings, and to act with ever Innovation to tackle new challenges, and connect
greater vigilance. with Stakeholders to increase Engagement.
As a business founded on sustainable Aligning our approach with the
development, we continue to embed climate Sustainable Development Goals, we
change within our sustainability efforts address global contemporary issues
and business decisions. Adhering to the within local contexts and better frame
precautionary principle isn’t always enough, and our efforts for future challenges.
we strive to do more than the bare minimum. Implementing a philosophy of reduce,
refuse, reuse, recycle and remove we
A sustainable mindset may be seen as a disturbance to began to tackle the global issue of single
business, much like climate change to the environment. use plastic. Reducing food waste and
However, a forward thinking approach is necessary for us evaluating our supply chains are moving
to ensure that business, the livelihoods and communities it to the fore of our sustainability strategy.
supports, and the environment in which we operate, develops
and maintains resilience to future change. We look to raise the standards of good practices, raise
awareness in the community on climate change impact
We hope our efforts reported here encourage others, and we and corrective agendas, and raise the spirit of partnership
commit to always do more so that travellers can continue to with various agencies to do good, to ultimately create
“Stay for Good” with Banyan Tree. stewardship for the global community and environment.
Ho Kwonping Claire Chiang
executive chairman Chairperson
Banyan Tree holdings limited Banyan Tree global foundation
02 Banyan Tree Holdings Limited I Sustainability Report 2018
Who 2018 Employee
We Are Snapshot*
Non-supervisor
The Banyan Tree Group is a leading international operator and
Management
Supervisor
developer of premium resorts, hotels, residences and spas, with a
Senior
collection of award-winning brands: Banyan Tree, Angsana, Cassia and
Dhawa. Banyan Tree also operates the leading integrated resort in
Thailand – Laguna Phuket, and integrated resorts Laguna Bintan in Gender
Indonesia and Laguna Lăng Cô in Central Vietnam. Female 44.4% 43.7% 43.4%
Male 55.6% 56.3% 56.6%
banyantree.com cassia.com Age
Europe
Greece
Asia Below 30 38.6% 18.3% 1.7%
North America South Korea
Morocco China
Mexico
Cuba
Thailand
30 to 50 54.4% 77.7% 71.7%
Laos
Vietnam
Africa
Indonesia
Above 50 7.0% 4.0% 26.7%
Seychelles
Mauritius Maldives
Education
angsana.com dhawa.com No Formal Education 0.4% 0.1% 0.1%
Detailed breakdowns of operations (Pages 34 to 51), markets served (Pages 54 to 59), Primary School 9.9% 0.6% 0.0%
revenue and finance (Pages 12 to 13 and 66 to 70) can be found in our Annual Report
(http://investor.banyantree.com).
High School “O” Levels 19.1% 6.1% 1.6%
Headquartered in Singapore, we have a global presence including ownership or management High School “A” Levels 23.6% 12.8% 5.1%
interest in:
Technical 11.0% 10.9% 2.3%
47
hotels
63 75 971,854 Diploma 17.9% 21.5% 19.4%
spas GallerIEs guestS served
198 Countries of residence Degree and above 18.1% 48.0% 71.5%
3 23 11,013 90% ofRepublic
guests from: China,
of Korea, Singapore,
Taiwan, United States, Thailand,
*Data compiled for all resorts and business sectors as of 31 Dec 2018
golf courses countries Associates Great Britain, Vietnam, Japan,
Russia, Germany, Australia
Sustainability Overview 03
2018 Highlights
Social
Responsibility
Environmental
Responsibility employee
satisfaction*
Staff
Development Good
climate resource Governance
change conservation
90% 506,826
18,382 36 Satisfaction score Total training hours
562,031
$
Trees planted in 2018 Sectors benchmarked 98.7% 6.0 hrs Disbursed funds in 2018
493,582 24% Completion Average training
per person per month
$
7,354,653
Total disbursed to date
Trees planted to date Reduction in * Based on 11,013 associates.
single use plastic
Biodiversity &
environment initiatives Seedlings
84,720 kg 302 mentorship Community
Engagement
83
Events and initiatives in 2018
52,986
Trash collected
92,546 145,532 Students in 2018
623
Participants Participants
Participants
Work days of mentorship 20,817
Meals handed out
04 Banyan Tree Holdings Limited I Sustainability Report 2018
Our Sustainability
Journey
1992 2001 2003 2005 2006
American Express Green Imperative First resort based marine Tsunami recovery funds; founding First sustainability
and International Fund (GIF) launched lab established in Maldives member of United Nations Global report published
Hotel Association Compact Network Singapore; by Banyan Tree;
Environmental Award 2004 Ms Claire Chiang begins 4 year term Banyan Tree Holdings
for remediating 1994 Corporate Social as inaugural president for Singapore debuts on Singapore
“toxic site” into Banyan Tree brand Responsibility committee Compact for CSR, now known as Stock Exchange;
Laguna Phuket launched with opening established Global Compact Network Singapore Earth day appreciation
of Laguna Phuket events launched
across resorts
2012 2011 2009 2007
GPS Development Services Ltd Launched three pillar Banyan Tree Global Resource conservation initiated
enters alliance with EC3 Global approach to sustainability: Foundation established to support efficient operations;
for integrated sustainable operational efficiency, Greening Communities launched
development services protecting biodiversity, 2010 to raise awareness of climate
developing local capacity EarthCheck selected as change; Seedlings Mentorships
strategic partner for external launched to empower young
sustainability certification people through education
2014 2016 2018
Build for Good Launched supply chain tool Announced
and Stay for with EarthCheck commitment to
Good frameworks eliminate single
launched; 2017 use plastic
Seedlings Café Stakeholder inclusive
2013 Phuket launched 2015 material analysis to frame and
Social Enterprise Seedlings café launched Stay for Good framework direct sustainability efforts;
in Hoi An, Vietnam; Laguna Lăng Cô earns expanded to include Meet for alignment of efforts with UN
certification to EarthCheck’s Precinct Good, Eat for Good, Gift for Good Sustainable Development
Planning and Design Standard, the first and Spa for Good; Cleaning Goals; adoption of GRI
in South East Asia initiative commences group wide core standards
www.banyantreeglobalfoundation.com/history
Sustainability Overview 05
Brand
for Good Buy for Good
• Responsible supply chain
Spa for Good
• Third-party verified • Showcase local heritage
and ingredients
To deliver on our mission, we have • Vocational training
through Spa Academy
conceptualised our values based
on a “for good framework” whereby
a visit to our hotels and resorts Build for Good
creates a “Stay for Good”. • Design
- Local Architecture & materials
Stay for Good
• Construction Hotel GREEN Sustainability
Our framework starts with design and - Protect/remediate site operations IMPERATIVE FUND Themed Guest
construction (Build for Good), continues • Third-party certified Efficient and MECHANISM Activities
engaged with Guest & Hotel Passive, Active,
through a guest’s stay at our resorts communities matching donations Engaged
(Stay for Good, Meet for Good, Eat for Good),
extends through our supply chain
(Buy for Good) and to our Spa and Gallery Annual Celebrations Site-specific
outlets across the globe (Spa for Good Earth Hour, Earth Day, activities
and Gift for Good). World Environment Day,
World Food Day
Social &
Environmental
Eat for Good
• Social enterprise eatery
A context based stakeholder engaged • Vocational training
approach allows our social and for young adults
environmental efforts to address
local challenges and needs.
Meet for Good
• Sustainable events venue
• Second party verified
Gift for Good
• Community craft showcase
• Retail with a difference
www.banyantreeglobalfoundation.com/brand-for-good
06 Banyan Tree Holdings Limited I Sustainability Report 2018
Bang Tao Bay, 1980’s
Sustainable 1
Development
Concept
Vision for adding
income to destination,
maximising cultural
and physical beauty
Sustainable by design, Banyan Tree is
committed to protecting natural and
of destination 2
Design
cultural heritage during development Embed operational
to ensure long term sustainability. 3 efficiency, safeguard ecology
and empower communities
Disturbance is minimised and SUSTAINABLE
BUILDING
landscape protected, while traditional CERTIFICATION
materials are incorporated to Third party certification
validates approach e.g. EC3
support livelihoods. Global since 2012, LEED, BREAM
Our teams have established track records of
delivering on every step of the development
4 Edible Golf Course
CONSTRUCTION
process for individual hotels and precinct
level integrated developments and resorts.
5 Experts translate
Abandoned rice fields around Lăng Cô
PRE-OPENING sustainable design
golf course were expanded and reactivated
Upskill local labour, mindset to operations
in 2017. Four hectares were farmed, with
build local capacity, water buffalo as bio-mowers, producing
direct tourism dollars 14 tonnes of rice in 2018, up from
to local communities 9 tonnes in 2017.
6
Hospitality operations
Embed core founding
value of sustainability
in all operations
7
BENCHMARK
AND CERTIFY
Against location-specific
expectation (baseline) and
possibility (best practice)
Bang Tao Bay, after remediation www.banyantreeglobalfoundation.com/build-for-good
Sustainability Overview 07
Sustainability
Approach
Material Topic Identification* Stakeholder Engagement ‡ Responsible Travel§
Seven primary material topics Regular dialogue through formal and As stewards of natural and cultural
were selected based on their importance informal channels with our associates, heritage, tourism has significant
to internal and external stakeholders: customers, investors, partners, transformative power in the face of
climate change, pollution and waste, suppliers and communities where unprecedented global inequality and
biodiversity, employee satisfaction, we operate is essential to guide change. Our efforts extend beyond the
leadership, ethical compliance and and implement our sustainability precautionary approach, integrating
data privacy. We voluntarily report efforts. We employ a cross-sector social and environmental responsibility
progress on four additional topics collaborative approach engaging throughout operations, and our
(staff development, culture and with individuals, businesses, NGOs, travellers’ experience.
heritage, responsible travel and and academic institutions worldwide
supply chain) due to their importance to deliver conservation and Our efforts towards this voluntary
to our core sustainability values. societal benefits. material topic are highlighted
throughout this report through
This report summarises why each In 2018 we opened discussions operations (Pages 8-12), environmental
material topic is important, our with several international NGOs (Pages 13-15) and social initiatives
management approach, commitments, to collaboratively support the (Pages 16-23). In 2018 we had 302
responsibilities, targets and actions. Each Sustainable Development Goals. initiatives and events across the group.
material topic is aligned with the United We continue to iteratively revise Our target is to provide a minimum
Nations Sustainable Development our stakeholder engagement of five engagement opportunities per
Goals†. Further details on the alignment, strategies to improve engagement property to support responsible travel
selection, description and progress for and maximise positive benefit. by connecting guests with cultural and
each material topic can be found online*. natural heritage to create stewardship
and resilience.
total Responsible
engagement Travel
Guest, associate & community Guest participation
145,532 39,134 2018 2017
83,952 39,274
* Material topics: www.banyantreeglobalfoundation.com/material-topics
† Alignment: www.banyantreeglobalfoundation.com/alignment
‡ Stakeholder engagement: www.banyantreeglobalfoundation.com/stakeholders
§ Responsible travel: www.banyantreeglobalfoundation.com/responsible-travel
08 Banyan Tree Holdings Limited I Sustainability Report 2018
Environmental
Responsibility Earth Hour
Every year we give a voice to climate
change awareness by joining the global
Earth Hour movement and turning off
all non-essential lights for one hour at
our properties world-wide. In 2018, our
engagement increased significantly,
saving 3,000 kWh of electricity: the
equivalent of 8 months household
electricity consumption of a 4-room
public housing unit in Singapore*.
Climate 3 11 12 13 14 15 17
Change Greening Communities
We plant trees to raise awareness of climate change
The release of the IPCC report in 2018 and sequester carbon emissions. The average tree
sequesters up to 40kg of carbon per year; the 493,582
once again highlighted the threat of trees planted since 2007 sequester up to 19,743 tonnes
climate change, and the action needed of carbon annually. In 2019 we will complete a review of
our efforts and look to establish new targets.
to restrict global temperature rise.
Participants
Trees Other
Banyan Tree’s actions on climate change are integrated planted Participants Plants 12,682
throughout operations and environmental, social and
governance sustainability efforts, in alignment with 18,382 4,077 3,421 2,926
the World Travel and Tourism Council’s (2015)* call to
551
connect with global climate action. 15,142 3,563 3,900
25,391 3,330 –
In support of Singapore’s Call for Climate Action in 2018 2017 2016
2018, we continue to tackle resource efficiency and
use (Pages 9 to 11), promote responsible travel (Page 7), 2018 2017 2016
*source: www.ema.gov.sg
greening and reforestation, and support local capacity
development and resilience to change (Pages 18 to 23).
www.banyantreeglobalfoundation.com/our-environment
* www.wttc.org/priorities/sustainable-growth/climate-change www.banyantreeglobalfoundation.com/climate-changeEnvironmental responsibility 09
Pollution 3 6 7 9 11 12
and Waste target
5%
annual reduction in
Responsible consumption of resources helps energy, emissions,
water and waste
reduce climate change impacts, and supports
healthy communities and environments. data. Individual property performance and
comparison to best practice and regional
averages is provided online*. Group data
Banyan Tree reduces consumption rates emissions, water and waste. Working and best practices, resulting in was not compared to industry average or
through improved efficiency, adoption with EarthCheck, we are developing certification and assurance. best practice due to variability in resort
of new practices or technology and context specific targets based on size, type, climate, country and other
awareness programmes to encourage historical performance and reduction Data for the calendar year ending factors preventing aggregated comparison.
behavioural change and promote progress for each property. 31 Dec 2018 were collected onsite
environmental sensitivity and best and validated by EarthCheck. Total Data are reported for the first time for
practice. The principles of reduce, reuse Rigorous benchmarking of energy, resource use is reported including properties that were not registered with
and recycle have been implemented at emissions, water use and waste hotels, resorts, offices and golf courses. EarthCheck. Mobile fuel and waste data
all properties. Our KPI is to implement at production through a strategic Resource intensity for hotels and were not accurately verifiable and not
least one resource reduction initiative partnership with EarthCheck since resorts is presented per occupied room, included, but tracking will be implemented
per property each year, with a target of 2010 measures progress against rather than per guest night in previous in 2019. All other data were verified based
5% annual reduction in energy, context-specific industry baselines reports, due to greater accuracy of on financial documentation.
* www.banyantreeglobalfoundation.com/consumption-waste10 Banyan Tree Holdings Limited I Sustainability Report 2018
Energy and
Emissions
Energy
EarthCheck progress Gold Certified (Megajoules per Occupied Room)
By end of 2018, 36 sectors (80% of eligible • Banyan Tree Bangkok* 2018
2018 1,543.1
sectors) including 29 hotels in which we • Banyan Tree Lijiang
have management or ownership interest
were enrolled with EarthCheck*. Eight
• Banyan Tree Mayakoba
• Banyan Tree Samui*
2017
2017
2016
2016
1,644.3
1,811.8
6%
sectors were certified gold (up from two • Banyan Tree Ungasan*
in 2017). Of the eighteen properties that • Laguna Bintan (Banyan Tree,
were not active in EarthCheck, eight Angsana and Golf)*
were newly opened, and will be eligible
Silver Certified Greenhouse Gas Emissions
to join after one year of operation. (Kilograms Carbon Dioxide equivalent
• Angsana Ihuru per Occupied Room)
• Angsana Velavaru
• Banyan Tree Cabo Marqués 2018
2018 144.7
2018 resort highlight:
5%
• Banyan Tree Macau
Energy • Banyan Tree Ringha
2017
2017 152.1
(Megajoules per Occupied Room)
• Banyan Tree Sanya 2016
2016 168.7
1335.9 1903.9 • Banyan Tree Seychelles*
Angsana Phuket: 357.1 • Banyan Tree Vabbinfaru
Greenhouse Gas Emissions • Laguna Lăng Cô (Banyan Tree,
(Kilograms Carbon Dioxide equivalent Angsana, Golf, Laguna Services) Potable water
per Occupied Room) • Laguna Phuket (Banyan Tree, (Litres per Occupied Room)
11.6 16.5 Angsana, Cassia, Golf, Laguna
Holiday Club, Angsana Villas Resort, 2018
2018 5,678.4
8%
Angsana Maison Souvannaphoum: 1.1
LRH Offices, Laguna Services) 2017
2017 6,170.0
Potable water • Maison Souvannaphoum Hotel
(Litres per Occupied Room)
2016
2016 8,019.5
7,390.5 10,255.8 Bronze Benchmarked
Banyan Tree Seychelles: 3,125.9 • Angsana Tengchong Hot Springs Village
• Angsana Xi’an Lintong
waste sent to lanDfill
(Litres per Occupied Room) • Banyan Tree Club & Spa Seoul waste sent to lanDfill
• Banyan Tree Huangshan (new) (Litres per Occupied Room)
6.4 9.1
• Banyan Tree Yangshuo 2018
2018 19.2
Banyan Tree Ungasan: 0.4
• Banyan Tree Headquarters Singapore
Our
performance
Best
Practice
Industry
Average
(2 office sector buildings)
* indicates moved up one certification level
2017
2017 20.0
4%
2016
2016 19.2
* www.earthcheck.org
www.banyantreeglobalfoundation.com/consumption-wasteEnvironmental responsibility 11
Energy and Water and
Emissions Waste
Energy Water
Annual energy use increased by 3% to Annual potable water use increased
1,903.006 GJ, with new hotels opening by 6.7% to 6.605 billion litres. Hotel
in Kuala Lumpur, Bintan, Jinshanling, and resort water use reduced by 8%
Anji and Zhuhai. This figure is higher to 5,678 litres per occupied room.
than last years’ report also due to This value was influenced by high
inclusion of offices and golf courses and water use at TengChong, Chongqing
non-EarthCheck registered properties. and Sanya properties; excluding
Energy
these, average water use was 3,327
Annual energy use by hotels, offices
and golf courses benchmarked by
85% litres per occupied room.
Properties
EarthCheck in 2018 increased by 1% performing better than Waste
industry average
to 1,634,941 GJ, with 48% purchased Total waste sent to landfill increased
electricity, 46% stationary fuel and 5% by 35% to 133,615 cubic metres, due
mobile fuel. Energy per occupied room to an increase in waste from Lang
decreased by 6% for all resorts and Co golf course. Waste production
hotels, and those benchmarked decreased by 4% to 19.2 litres per
by EarthCheck. occupied room. No hazardous waste
was produced by operations. WATER
EMISSIONS
Annual Scope 1 (direct) and Scope 2
81%
Properties
(energy indirect) greenhouse gas emissions performing better than
Waste
emissions by EarthCheck benchmarked
properties increased by 1.9% to 149,723
96% industry average
54%
Properties
tons. Hotel and resort emissions per performing better than Properties
occupied room reduced by 5% for industry average performing better than
industry average
EarthCheck benchmarked properties.
Water
Percent recycled/ Waste to landfill
recaptured Recycled, reused or composted
RESOURCE CONSERVATION INITIATIVES
86 33 30.7% 33.8%
Initiatives Properties
39.8% 36.5%
37.5% 39.3%
2018 2017 201612 Banyan Tree Holdings Limited I Sustainability Report 2018
Food Plastic
Waste Waste
4,002,718
Plastic items
An estimated one third of global Plastic pollution is one of the most stopped
food production is wasted resulting pressing threats to the environment
in annual losses worth $750bn. and our wellbeing. Single use plastics
Controlling food waste supports take a few seconds to produce, a few
climate change action by reducing minutes to use, but hundreds of years
waste to landfill and methane to break down.
production, in addition to cost saving.
On Earth Day 2018, we announced Best performing
Our goals are to measure the food our goal to reduce and ultimately properties
73%
waste footprint at all properties by eliminate single use plastic. We have
2020, reduce food waste by 30% tracked 31 categories of plastic
and divert 50% from landfill by 2025,
and reduce food waste by 50% and
including bags, bottles, straws, gloves,
caps, cotton buds, cling film, pastry
24% Reduction in
single use plastic
Reduction of single Angsana Ihuru and
divert 100% from landfill by 2030. piping bags, tapes, coffee capsules, use plastic pieces Banyan Tree Vabbinfaru
(Maldives)
In 2018 we shared guidance to all condiments, candies and wrappers.
properties for task force creation,
baseline measurement, waste Our first steps are to reduce use,
prevention recovery and diversion, replace with biodegradable alternatives,
and stakeholder engagement. and target the elimination of plastic
In 2018 Angsana Phuket piloted
straws, bottles and bags at all our
properties. In 2018 we reduced our
34%
Average reduction
food reduction with Winnow plastic footprint at 41 properties by at owned hotels
(www.winnowsolutions.com) over 4 million items, equating to a 24%
resulting in food waste reductions reduction in single use plastic excluding
of 84% and 22% from staff and clingfilm (measured in metres), despite
guest outlets respectively. inclusion of plastic numbers from four
Banyan Tree Bangkok started new properties operational in 2018.
donating to Scholars of Sustenance
(www.scholarsofsustenance.org), We support our efforts with
diverting 1,275kg of food from collaborative community cleans ups Straws Bottles BAGs
landfill over 6 months. (see Page 15) to remediate and cleanse
natural systems, and support a shift 30.7% 60% 28% 25%
from a single use disposable society. Reduction Properties Reduction Reduction
(1.23m straws) stopped use (1.20m bottles) (590,000 bags)Environmental responsibility 13
Biodiversity and 13 14 15
the Environment
Areas of high biodiversity may provide a
foundation for tourism, and consequently we Turtle Conservation
Turtles
must act as stewards to safeguard and promote Participants released
a healthy, resilient and sustainable environment.
5,357 2,473
Twenty one properties in ten Citizen Science Shark Conservation 10,426 1,080
countries are in close proximity to Citizen scientists contributed sightings Long term monitoring of
areas of protected status or high to support long term changes in marine shark populations entered its 5,348 320
biodiversity*. megafauna populations in the Maldives, fourth year, with the 22,690
2018 2017 2016
and bird populations and migrations in minutes of underwater footage
Science based conservation Bintan. Annual monitoring of 18 coral reef collected to date characterising
Banyan Tree applies a strategic sites in Maldives and 3 reef sites in Bintan shark populations in the central
and science based approach to entered their fourth and sixth years Maldives. This information is being
conservation, to engage and educate respectively‡. Training was delivered to used to assess the efficacy of the International Year
stakeholders and develop stewardship. implement annual reef monitoring in national shark ban in the Maldives. of the Reef (IYOR)
Our adaptive conservation framework Koh Samui from 2019.
addresses key global issues, critical Declared for only the third time
habitats and priority species†. Turtle Conservation in 2018, IYOR aimed to raise
Seven properties had turtle awareness, awareness of the growing threats
Dedicated conservation labs in the hatchling releases, hatchery or head- to coral reefs. We delivered
Maldives and Indonesia support start programmes in 2018. More turtles presentations, documentary
conservation through research, were released in 2018 than previous screenings, environmental
restoration and awareness years, but engagement was lower due clean ups and coral restoration
programmes. International research to the completion of the Maldives turtle programmes to guests, associates
collaborations were continued with conservation project in 2017. and local communities in China,
Newcastle University (UK) and the Indonesia, Maldives, Mexico and
University of Queensland (Australia), Citizen scIence
Thailand. Presentations were also
while new partnerships started Participants Shark sightings Bird sightings
given at non-coastal sites to raise
with University of Wellington (New awareness of terrestrial impacts
Zealand), Edinburgh and Sheffield 2,473 1,851 1,344 on coral reefs.
Universities (UK). Data generated is
reported to stakeholders to support 2,869 2,946 1,252
local or regional management. 2,633 2,212 1,479
* www.banyantreeglobalfoundation.com/biodiversity-environment
† www.banyantreeglobalfoundation.com/conservation 2018 2017 2016
‡ www.banyantreeglobalfoundation.com/our-stories14 Banyan Tree Holdings Limited I Sustainability Report 2018
Environmental 1 3 6 13 14 15 16 17
Initiatives
Site specific initiatives provide active and passive engagement
opportunities to support environmental awareness,
remediation, protection and restoration.
Awareness
Legend Awareness
Animal
Education is the cornerstone to Awareness:
total Guest talks Stingrays
environmental conservation and
Goal the first step towards effective Participants Properties Participants Participants
stewardship.
35,955 35 2,566 12,145
Impact Presentations, lectures, ecotours,
walks and snorkels connect people 36,880 21 993 12,873
to the local environment and
increase awareness. 28,215 – 740 13,714
Location
China, Indonesia, Laos, Maldives,
Mauritius, Mexico, Seychelles, Organic Ecotours, walks and snorkels
Thailand, Vietnam. Gardens Land Sea
Participants participants participants
373 1,515 6,484
368 697 7,079
425 626 8,040
2018 2017 2016Environmental responsibility 15
Protect
Conserve coral reefs by controlling
outbreaks of coral eating Crown of
Thorns Starfish (COTS).
Weekly control efforts alleviated
impacts from an outbreak in the Maldives,
helping protect coral reef ecosystems.
Maldives.
Protect
COTS Cumulative
removed total Reef searched (km) Participants
Clean 2,486 11,658 51 1,422
Four events per property to
remediate and cleanse natural 1,567 9,172 90 766
communities.
1,857 – 32 452
Coordination of regional efforts
in the Riau province, Indonesia,
engaged 35,249 people collecting
over 50 tonnes of trash to celebrate
world clean-up day.
China, Indonesia, Korea, Laos,
Malaysia, Maldives, Mexico, Morocco, Restore
Seychelles, Thailand, Vietnam. Assist natural reef recovery
following the 2016 global coral
bleaching event.
Clean Four coral nurseries support Restore
Properties Trash reef restocking, with 4,806 Corals
participated removed (kg) Participants corals transplanted in 2018. planted Participants
Collaborations support
37 84,720 43,377 investigations on reef recovery 4,806 358
(University of Queensland,
30 32,889 10,325 Australia) and electric reefs 1,647 273
(Newcastle University, UK).
23 51,380 4,670 3,336 94
Maldives.16 Banyan Tree Holdings Limited I Sustainability Report 2018
Social
Responsibility
Central to any sustainable business, social responsibility
is about creating value for the community: employees,
customers, community neighbours and business partners.
Our approach promotes wellbeing through diversity,
satisfaction, health, safety and welfare to increase productivity
and improve employee and customer satisfaction and loyalty.
Employee 1 3 5 8 10 16
Fire
Awareness
Satisfaction Percent of associates
completed training
94%
Associate satisfaction survey make Banyan Tree a better place to work. A structured and coherent approach
Associate satisfaction is measured Satisfaction and completion continue to to Enterprise Risk Management 95%
biannually through a formal survey improve annually. with on-site inspections provide
with a KPI of 100% completion and 85% independent unbiased assessments and 97%
satisfaction. Action plans are developed Health, safety and welfare recommendations. Key concerns are
for the five lowest satisfaction scores or Banyan Tree is committed to the health, CPR
addressed to the Audit & Risk Committee Training
any that fall below 80%, to continually safety and welfare of our community. (ARC) on a quarterly basis. In 2018, Percent properties
84 associates were involved in workplace attaining 30% target
accidents, with no mortalities.
72%
Associate Satisfaction ASSOCIATE Our annual goal is to train all associates
Total Male Female COMPLETION in fire awareness and for each property 87%
to complete CPR training for 30%
90% 89.8% 90.3% 98.7% of associates.
90%
88.7% 88.3% 89.4% 97.7%
2018 2017 2016
87.4% 87.9% 87.6% 98.1%
www.banyantreeglobalfoundation.com/our-peopleSocial responsibility 17
Training investment
Associate
Total training Average training hours Training expenditure as
1 3 5 8 10 16
hours per associate per month percent payroll
Development 506,826 6.0 2.4
435,835 4.4 1.6
Education and professional growth supports sustainable 554,637 6.3 2.1
development, provides pathways out of poverty, and is a key
component of Banyan Tree’s social responsibility commitment. Training hours
Senior Management Supervisor Non-supervisor
Total* / Average† Total* / Average† Total* / Average†
Developing and nurturing our Biannual performance reviews identify
associates ensures a consistent and development needs, which are addressed 6,083 / 4.0 59,079 / 4.9 441,664 / 6.2
effective approach to personnel through individual and group learning
sourcing and retention, and is opportunities and our management academy, 5,679 / 3.2 52,452 / 3.9 377,704 / 4.5
reinforced by a promotion strategy to with our goal of 5 hours of training per
positions of responsibility. associate per month.
2018 2017 2016
www.banyantreeglobalfoundation.com/associate-development
* Training hours per job level / † Average hours per month per associate by job level18 Banyan Tree Holdings Limited I Sustainability Report 2018
Banyan Tree
management academy
People Percent
trained graduated
330 68%
282 79%
247 –
Management Academy
Banyan Tree Management Academy (BTMA) 6,141
supports organisational goals by advancing Associates
attained group
people development, management excellence, wide sustainability
and learning with integrity and meaning. training in 2018
Serving as a centralised training facility,
BTMA provides a consistent framework for
learning (see Annual Report pages 74 to 76,
http://investor.banyantree.com).
In 2018 we held our first ever group workshop
for 39 CSR property and group appointees,
developing sustainability knowledge, capacity
and leadership; and conducted group wide
sustainability training for 6,141 associates.
Spa Academy
New therapists Total therapists New hire
Spa Academy trained trained to date training (hrs)
Accredited by Thailand’s Ministry of Education
and Ministry of Public Health, Banyan Tree 147 2,431 82,352
Spa Academy develops people to promote
gender equality and combat poverty. The 121 2,284 77,440
Spa Academy elevates the status of therapists
in the spa industry, providing both a profession
and career development*.
2018 120 2,163 79,360
A women’s talent
management 2018 2017 2016
In 2018, a women’s talent management programme
programme was introduced to upskill high was introduced
potential Spa managers to advance their
careers, with one Spa Director moving to
Hotel Manager role.
www.banyantreespa.com/academySocial responsibility 19
Culture 1 2 4 5 8 10 12 15 16
and Heritage
Supporting long term societal prosperity is central to
Banyan Tree’s ability to create value for communities.
Banyan Tree’s three wellness and retail In 2018, we completed the
segments embody sustainability as a reformulation and review of business
core pillar in their business strategies sourcing practices for all products.
to uphold cultural heritage where we
operate. Promotion of gender equality, Gallery †
responsible production, and community Banyan Tree Gallery conserves
partnerships support the Sustainable the culture and heritage of
Development Goals. destinations while sustaining artisans’
Spa*
livelihoods and skills through gainful
employment. Partnership selections
MATTER ‡
Our in-house socially motivated
3,895
Banyan Tree Spa works with local are based on three stringent brand has the mission to foster Total artisan
employment
communities and responsibly sources categories: conservation, designer-artisan collaborations, days in 2018
indigenous products to connect with community and cause of work. inspire consumers to value
a local sense of place. All products are provenance and process, and
100% vegan and cruelty free, with no pioneer industry change and
sulfates, parabens, synthetic colouring sustainability for rural textile communities.
or unsustainable palm oil or mineral oils.
Gallery Community
collaborations Matter community collaborations
Active Communities Textile Design
communities supported to date Communities traditions collaborations
39 136 13 7 6
37 134 10 7 20
2018 2017 2018 2017
* https://banyantreespa.com/
† https://essentials.banyantree.com/
‡ https://matterprints.com/about/20 Banyan Tree Holdings Limited I Sustainability Report 2018
Seedlings 1 3 4 5 8 10 16 17
Mentorship
Our seedlings programmes nurture young people at risk
of societal exclusion, providing vocational and life skills,
creating a lasting positive community impact.
Seedlings* mentorship
Mentorship and scholarship are provided to young
people aged 12 to 18. Structured topics guide
mentor-mentee interactions to reinforce social
(heritage, culture, arts and crafts), environmental
(conservation), academic (language and computing),
and health values (nutrition and lifestyle).
Number of young work days of
persons supported mentorship provided
82 623
100 611
87 662
2018 2017 2016
Internships Seedlings Café
Internships provide valuable learning Leveraging Banyan Tree’s Food and
experiences to develop future hospitality Beverage expertise, training includes
professionals. Predominantly as part of an internship within hotel outlets,
tertiary education requirements, 1,061 with graduates working at a Seedlings
vocational internships were supported Café before permanent job placement
with a combined equivalent of at local outlets.
443 years of training in 2018.
* https://seedlings-restaurant.com/about/Social responsibility 21
Empowering 1 4 5 10 16 17
Participation
Education
Total Associates Guests
28,840 7,489 7,306
Education combats poverty and betters the lives of 30,438 8,591 3,894
communities. A context based approach identifies local 2018 2017
needs and opportunities, resulting in a semi-structured
but diverse contribution to supporting sustainable
communities through inclusive and quality education.
Legend Education, Classes and Camps
Assist creation of learning environments.
Goal
Classes in schools, equipment donations, and
infrastructure maintenance supported 6,016
Impact students with the help of 1,443 associates and
guests. National and World Children’s Day events
in Thailand and Vietnam engaged 2,886 children.
Location Our Children First Fund contributed THB0.95m
(USD30,371) to support 400 orphans in Phuket.
China, Indonesia, Korea, Malaysia, Maldives,
3,594
Students
Morocco, Thailand, Vietnam. Laguna Phuket Kindergarten enrolled to date
Support early life emotional and
6,016 intellectual development for independent
life-long learning.
Students
supported
193 children aged 3 to 6 enrolled in 2018,
with 10 guests and 106 associates reading
to the students. Since 2001, 3,594 students
have enrolled, with 980 graduating.
Graduation number may be low due to
students transferring before graduation.
www.banyantreeglobalfoundation.com/education22 Banyan Tree Holdings Limited I Sustainability Report 2018
8,462
Learners
since 2007
Laguna Phuket Community Centre Vocational Training and
Capacity Development
Support long term vocational and
life skills training and community Develop career skills and capacity of
enrichment. stakeholders and local partners.
180 learners (8,462 since 2007) 217 participants engaged in workshops,
participated in English language, 217 lectures and training on sustainable
Chinese Culture, performance arts Participants tourism.
or general life skill lessons. in 2018
Indonesia, Maldives, Morocco, Thailand.
Fully Booked! Mobile Learning Centre
Reintroduce reading, a basis of self-
empowerment, to local community
members who may lack adequate
access to books.
1,285 students and 73 teachers in the
Phuket and Pang-Nga areas benefitted
from weekly sessions on English and
Sufficiency Economy Learning. Since
2014, 2,842 students and 154 teachers
2,842 have benefitted.
Students
since 2014Social responsibility 23
Community 1 2 3 13 14 15
Impact
Health
20,817 Support health care for vulnerable segments
of the community.
Meals provided
Feeding Communities Together in 2018
1,235 participants supported awareness of
Raise awareness of world hunger and improve HIV and Breast Cancer, and visited or made
nutrition by providing meals to underserved donations to hospitals, nursing homes, senior
segments of the community. citizens and special needs children, directly
benefitting 1,207 individuals. 602 participants
20,817 meals were provided by 1,425 associates donated 197,667ml of blood. 75 guests helped
and guests. Properties in Phuket provided a recycle 9.6kg of soap in Indonesia and
combined total of 15,165 meals. Since 2014, distribute 60 bars with hygiene education in
74,178 meals have been provided. This was the local schools.
last year of this initiative, as we look to connect
with SDGs that align with our material topics. China, Indonesia, Laos, Maldives, Mauritius,
Mexico, Morocco, Myanmar, Seychelles,
China, Indonesia, Korea, Laos, Maldives, Malaysia, Thailand, Vietnam.
Mexico, Seychelles, Thailand, Vietnam.
Donations and Fundraising
Support local communities through donation
of goods and materials or participation in
fundraising events.
3,549 participants including 1,294 associates
and 1,011 guests, provided donations to
vulnerable community members, or supported
fund raising events. 2,533 participants ran a
combined total of 19,211 km for charity.
China, Indonesia, Laos, Mexico, Thailand,
Vietnam.
www.banyantreeglobalfoundation.com/health-wellbeing24 Banyan Tree Holdings Limited I Sustainability Report 2018
Culture associate saving cooperative
Preserve local culture through activity and Provide high interest rate savings and
event participation. low interest rate loans.
9,741 people participated in traditional Membership declined from 1,207 to
and cultural tours and classes, or cultural 1,137 members in 2018, but share volume
events including Loy Krathong, Alms giving, increased by 10% to 75 million Baht.
Sart Duen Sib festival.
Phuket, Thailand.
China, Indonesia, Laos, Maldives, Mexico,
Morocco, Thailand.
Supporting Eye Care in Myanmar
We supported Global Clinic’s* vision team
Humanitarian Relief in partnership with Sitagu Mission Trust
Provide swift coordinated relief to natural to deliver eye care in Myanmar. GC’s team
calamities and enhance social resilience. examined over 1,000 patients, treated over
400 and performed 250 sight-restoring
surgeries during a five day period.
School kits, sarongs, tents, food and
toilets were provided for Palu and
Donggala Tsunami victims; and drinking
water, clothes and supplies provided to
flood victims near Mayakoba.
Indonesia, Mexico.
www.banyantreeglobalfoundation.com/culture-heritage
* www.global-clinic.orgGood Governance 25
Good
Governance
Businesses have tremendous power to promote sustainable
development, contributing to society and the environment
in a positive manner. Banyan Tree’s governance approach is 99.5 %
prudent, ethical and accountable, with internal and external
engagement and participation, external benchmarking and
Ethical Compliance Associates
signed Code
of Conduct
certification, and transparent reporting since 2006. and Corruption
Banyan Tree continually seeks to Our Code of Conduct strengthens
Leadership enhance corporate transparency
and stakeholder accountability to
associates’ awareness of good
corporate conduct, governs conflicts
create value with integrity. Business of interest, and freedom from sexual
Good leadership must be proactive approved the selection and monitoring is conducted in accordance with harassment. Associates are required
and adaptive to global societal and of the material ESG factors addressed the highest level of ethics and law to sign the Code of Conduct annually,
environmental change. This requires a in this report. compliance, following international with 99.5% completion in 2018. We
pragmatic and holistic approach that and local anti-corruption, anti-bribery promote diversity and inclusiveness,
connects on a personal level. Sustainability leadership is supported and labour laws, rules and regulations hire without discrimination and
by a group Corporate Social in countries we operate. recognise freedom of association.
As a publicly traded company, our Responsibility (CSR) committee and Our confidential whistle-blower
Board of Directors and Management the Bayan Tree Global Foundation As a founding member and signatory policy affords freedom to report
teams are committed to maintaining (www.BanyanTreeGlobalFoundation.com). of the UN Global Compact* in violations without retaliation.
the highest standards of corporate Each property has a designated CSR Singapore, we are committed
governance based on the representative and committee that to upholding the Ten Universal In 2018, we had zero incidents
recommendations of the Code of meets monthly. Compliance to Banyan Principles on human rights, labour, of corruption or bribery, and
Corporate Governance. The breakdown Tree’s sustainability standards is assessed the environment and anti-corruption. no business partnerships were
of the Board of Directors can be found annually with an online or onsite CSR We support the UN World Tourism terminated or not renewed due
in the Annual Report (Pages 20 to 23, audit of environmental, social and Organisation Global Code of Ethics to corruption. In 2018 we developed
http://investor.banyantree.com). operational systems and initiatives. In 2018 to support sustainable development, training on anti-corruption and
The Board of Directors consider we conducted a three day workshop for safeguard cultural and natural anti-bribery to be delivered
sustainability issues as part of the all property CSR representatives to instil heritage, integrate locals, and annually to all our associates
company strategic formulation and and develop sustainability leadership. support worker’s rights. from 2019 onwards.
www.banyantreeglobalfoundation.com/our-responsibility www.banyantreeglobalfoundation.com/
* www.unglobalcompact.org compliance-corruption26 Banyan Tree Holdings Limited I Sustainability Report 2018
Supply 8 11 12 13 14 15 16 17
Chain
Direct impacts from hospitality Following low engagement with the
operations may be one tenth of sustainable supply chain tool created
the supply chain, which consists with EarthCheck, a supplier code of
of input providers (infrastructure, conduct was drafted in 2018. This
water and energy, equipment, food agreement will be integrated in the
and beverages), travel, and service global foundation website in 2019,
Data
delivery (accommodation, catering with a complete supplier list and
and attractions). map shared online for transparency.
Privacy
We have set targets of 100% Tier 1
Banyan Tree’s approach is more than suppliers completing a self-assessment
risk management, it is an opportunity and signing the Code of Conduct by
to make responsible choices that 2020, supplier conformity to external
Data privacy and protection are implementation of critical security drive respect for human rights and accreditations (e.g. ISO) and on-site
key business challenges and patches and firewall updates. An the environment. We champion evaluations enacted for high risk
the responsibility of the whole annual external audit of technology local procurement, sustainably suppliers by 2025. Poor performance
organisation. Our holistic management and digital assets is conducted sourced food (e.g. MSC certified), and will be supported with remediation
approach to legal compliance and by an international cybersecurity actively seek and favour business action. We continue to assess third
operational management fosters a consulting firm, to assess risk and relationships with those who share party support throughout this process.
culture of awareness to respect and response. Audit recommendations our values and commitment.
ensure the privacy of our stakeholders. and suggestions are implemented www.banyantreeglobalfoundation.com/buy-for-good
to address ongoing security threats.
Data privacy policies ensure Insurance coverage is in place to
compliance with the Personal Data protect against cybersecurity risks.
Protection Act 2012 in Singapore, and
the European Union’s General Data Associate awareness and
Protection Regulation (GDPR) that engagement with data security
came in to force in May 2018. • occurs through policies and regular
information sharing on prevailing
Internal IT Risk Management and risks and recommended actions.
Audit teams review best practices and This will be further supported by
enforce company security policies to group wide cybersecurity training
identify gaps and support IT Policy in 2019. In 2018, no substantiated
governance. Audits target the control complaints, breaches or losses of
of digital data access and mitigating customer data were identified.
risks of such access, and ensuring rapid
www.banyantreeglobalfoundation.com/privacy-securityGood Governance 27
Corporate
Governance
Green Imperative Fund At the discretion of the property’s Banyan Tree Global Foundation Contributions and disbursements
This sustainable financing mechanism General Manager and CSR appointee, Banyan Tree Global Foundation directs are accounted for under Banyan
implemented in 2001 supports worthy this fund can be spent on projects and guides Banyan Tree’s continual pursuit Tree Global Foundation Limited,
environmental action and community that create value for communities or of responsible and sustainable business, a company incorporated in
based projects where Banyan Tree has environmental issues with the primary and the management and allocation of 2009 as part of the ongoing
a presence. beneficiary external to Banyan Tree. donations to worthy projects, under its effort to formalise Banyan Tree’s
Singapore based Board of Directors: sustainability efforts and structure.
Guests are invited to support under Funds may be used for research and Ms Claire Chiang, Mr Eddy See, Mr Dharmali The entity is audited by Ernst &
an “opt-out” arrangement with a small development, as long as the results of Kusumadi and Mr Kuan Chiet, and managed Young LLP, Singapore.
contribution of US$2 per room night such research are shared unreservedly by Coordinating Director Dr Steve Newman.
at Banyan Tree branded properties, and publicly.
or US$1 per room night at Angsana,
Cassia and Dhawa properties.
Donations are dollar matched by Table of contributions/income/disbursements/tax
the receiving property.
Cumulative
2001 to 2015 FY 2016 FY 2017 FY 2018 2001 to 2018
Resort Autonomous Fund US$ US$ US$ US$ US$
Each resort is allocated an annual
budget of 20% of their previous Contributions
year’s GIF mechanism contribution. Hotel guests 3,883,386 294,272 295,125 316,588 4,789,371
Hotel and resorts 4,453,668 395,089 285,869 286,022 5,420,648
Others including employees 1,323,983 - 977 - 1,324,960
Total contributions 9,661,037 689,361 581,971 602,610 11,534,979
Other income
Interest Income - FD & Bank 78,638 6,826 7,797 11,395 104,656
Disbursements
Project related 4,519,632 272,823 318,170 363,071 5,473,696
General and administrative 1,339,861 180,701 161,435 198,960 1,880,957
Total disbursements 5,859,493 453,524 479,605 562,031 7,354,653
Income tax
Income tax expense 377 -53 123 148 595
Surplus/(Deficit) 3,879,805 242,716 110,040 51,826 4,284,38728 Banyan Tree Holdings Limited I Sustainability Report 2018
Future
Directions
Doing more does not mean doing better: and our efforts will be further streamlined to
support global agendas and needs at local levels using a context based sustainability
approach. By 2020, we will have the support in place to guide our journey towards the
2030 Sustainable Developement Goals through the following efforts:
Sustainability Governance Climate Change Key initiatives
Revision and development of The publication of the recent IPCC We will continue to tackle three key
contemporary policies and procedures report reaffirms the need to continue group initiatives that pose considerable
with impact measurement through tackling climate change issues. Our challenge to hospitality but present
triple horizon goals (short, medium context based sustainability targets significant potential for positive
and long term) will support our set for energy and emissions in 2018 impact: elimination of single use
sustainability teams worldwide. will be used to develop triple horizon plastics (Page 12), reduction of food
Context-based sustainability goals, (2022, 2025, 2030) science-based waste (Page 12), and engagement
KPIs and operational blueprints will be targets aligned with the Paris COP22 across our supply chain (Page 26).
created to support implementation reduction targets and the Sustainable The realisation of these efforts will
of sustainability efforts in diverse Development Goals. We will conduct reduce environmental and social
locations, environments and a feasibility review of renewables impact, tackle climate change, and
communities. As we strive to improve and carbon offsetting to support our guide sustainable operations.
our sustainability governance we will efforts to combat climate change,
also conduct a comprehensive review as well as increase cradle to grave
of gender equality to build on our transparency for responsible sourcing
efforts supporting women’s rights and disposal of resources (energy,
at Banyan Tree. water, waste) to minimise impact on
local communities particularly with
respect to water scarcity.You can also read
