Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's

Page created by Brian Manning
 
CONTINUE READING
Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's
Taking action
Ending homelessness,
rebuilding lives
Annual Review 2017-18
Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's
2                                                                                                                                                                                                                        3

    Foreword by Robert Napier, Chair, and                                                                At a glance
    Howard Sinclair, Chief Executive, St Mungo’s
                                                                                                         For nearly 50 years, St Mungo’s has been at the
                                                                                                         forefront of efforts to tackle homelessness. We draw
                                                                                                         on this history to help us achieve our ambition for
    Two years ago St Mungo’s launched an                                                                 2021: to reverse the rise in rough sleeping in the
    ambitious five year plan to halt the rise in
                                                                                                         country and to at least halve the number of people
    rough sleeping in England and halve the
    number of people rough sleeping in the
                                                                                                         who sleep rough in the areas where we work.
    areas we work. This year we took great                                                               Join us as we take you through 2017-18 at St Mungo’s.
    strides towards achieving this goal. We now
    help more people, through more services,
    in more areas than ever. We are one of the
    largest providers of Housing First services in    We began the 2018-19 financial year in
    England, supporting more than 100 clients in      a stronger financial position: our financial
    11 different locations. We currently have 17      performance for 2017-18 has resulted in
    outreach teams across the south and south         a turnover of £89.6 million. This is partly
    west of England. Last year these teams worked
    with 6,364 people who were sleeping rough.
                                                      through considered use of our resources and
                                                      partly through the generous donations of                    2,800
                                                      our supporters, who continue to underpin           On any given night we provided        Our outreach teams worked             The StreetLink referral service
    This year we have focused on strengthening        our innovative services, beyond those we are       housing and support to around          with 6,364 people last year.       run in partnership with Homeless
    our foundations. We worked to make sure           contracted to deliver. Without such support,        2,800 people across England         1,774 people were helped into         Link received 109,000 web and
    our internal systems were in order so that        we are less able to be a sector leader, in terms   who were homeless or at risk                accommodation.                  telephone reports, resulting in
    we can continue to deliver safe, effective,       of continuously improving and developing                  of homelessness.                                                         over 38,200 referrals.
    transformative services. We also did more to      better services with, and for, our clients.                                                                                      Around 7,100 people were
    promote client involvement and diversity in all                                                                                                                                        found and helped.
    our services. We are proud to have welcomed       St Mungo’s will be 50 in 2019. We continue
    a new Trustee who has lived experience of         to face big challenges, but we face these
    homelessness, as well as new members to our       challenges as a strong organisation, sure in
    Client Advisory Board. Our Apprenticeship         our purpose and direction. Homelessness
    scheme for people with lived experience of        continues to exist, but it is not inevitable.
    homelessness continues to win awards.             Our priorities in the years ahead are to grow
                                                      our services and housing to transform the
    Nationally, we have contributed to some           lives of more people, to further strengthen          Our staff supported 1,662             The Tenancy Sustainment            Real Lettings, our social lettings
    important changes in policy. We contributed       our culture and infrastructure, to demonstrate       residents to make planned          Team North provided practical         agency, which supports people
    to, and lobbied for, the Homelessness             our impact and influence change.                      moves from St Mungo’s               support and advice to 850          facing homelessness into private
    Reduction Act which became law in April this                                                          accommodation to the next            vulnerable people to enable           renting, accommodated 718
    year. Our campaigning work was instrumental       We would like to thank St Mungo’s 1,300 staff          step of their recovery.           them to stay in their homes.             households in London.
    in the Government committing to developing        and 900 plus volunteers for their dedication                                                97% of them sustained
    its new Rough Sleeping Strategy. We have          over the year, and our supporters for their                                                     their tenancies.
    a voice to speak on behalf of our clients,        backing and continued belief in us. Without
    and our staff, on the Government’s Rough          them, we wouldn’t be able to offer so many
    Sleeping Advisory Panel, which means we can       people the chance to leave homelessness
    push for urgent action to prevent and alleviate   behind and rebuild their lives.
    homelessness and enable people to sustain                                                                            9,335                                        Jobs

    their homes.                                                                                                                                                                                    12,000
                                                                                                         Our Offender Services teams         Our Skills and Employment team             We work to shape policy
                                                                                                         worked with 9,335 prisoners          worked with 2,646 people on             and legislation, which has the
                                                                                                         and ex-offenders, helping them       skills, training and activities to     greatest impact on our clients.
                                                                                                          to make real positive changes        help them prepare for work.             More than 12,000 people
                                                                                                                  in their lives.                                                       signed our Save Hostels
                                                                                                                                                                                       petition to save supported
                                                                                                                                                                                      housing for homeless people.
Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's
4                                                                                                                                                                                                          5

    Homelessness
    in England
    Our vision is that everybody has a place to call home and
    can fulfil their hopes and ambitions. We are here to end
    homelessness and rebuild lives.

    Tonight, someone will sleep rough for the first time. It will be cold, uncomfortable,
    lonely and potentially life threatening.

    Sleeping rough is the most visible form of homelessness and has risen by 169% since
    2010. Local authority counts and estimates show that 4,7511 people slept rough in
    England on a single night in autumn 2017.

    The Government has committed to halve rough sleeping by 2022 and to eliminate it
    altogether by 2027. To meet this pledge, a ministerial task force was set up and has since
    produced a new rough sleeping strategy. A Rough Sleeping Advisory Panel made up
    of homelessness sector representatives, including St Mungo’s, provided guidance to this
    ministerial taskforce.

    As the number of people sleeping rough has risen, so too has the number of people dying
    on the streets. The average age of death for a man who dies whilst sleeping rough or in
    homelessness services is 47. For women, it is just 43.

    In the UK as a whole, deaths of people sleeping rough are not consistently recorded. The
    only area with consistent data on this is London, where 158 people who were sleeping
    rough died between 2010 and 2017. That is an average of one death every fortnight.                           Ministry of Housing, Communities and Local Government
    These deaths are premature and preventable.2                                                                 (MHCLG) published figures from counts and estimates
    Rough sleeping is an emergency all year round but in the winter when temperatures drop,                      show more than 4,750 people sleeping rough in England
    people’s lives are even more at risk. Last winter was one of the coldest in many years.
    Working with local authorities, the Severe Weather Emergency Protocol was activated to
                                                                                                                      London       Rest of England        England total
    rapidly help people out of the cold and into accommodation.                                          5,000
    The Homelessness Reduction Act came into force in April. This is a landmark piece of                 4,500
    legislation with the potential to have a hugely positive impact on the lives of many more            4,000
    people who are homeless, or at risk of homelessness, compared to the previous system.                3,500
    The law places new duties on local authorities to help prevent and relieve homelessness,
    regardless of ‘priority need’ criteria.                                                              3,000
                                                                                                         2,500
    This is the challenging context in which St Mungo’s was working in 2017-18. On the
    following pages we introduce some of our services that are taking action to end rough                2,000
    sleeping, tackle the causes of homelessness and help people recover and rebuild their lives.         1,500
       1 Ministry of Housing, Communities and Local Government 2017:Table 1
                                                                                                         1,000
          2 St Mungo’s report: Dying on the Streets: The case for moving quickly to end rough sleeping
                                                                                                           500
                                                                                                             0
                                                                                                                    2010        2011       2012       2013       2014        2015       2016        2017

                                                                                                                 Rough sleeping counts and estimates are single night snapshots of the number of people
                                                                                                                 sleeping rough in local authority areas. Rough sleeping across England has increased by
                                                                                                                 169% since 2010.
                                                                                                                 Source: Ministry of Housing, Communities and Local Government
Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's
6                                                                                                                                                                                             7

Taking action
Outreach services
In April 2017, St Mungo’s started working
with Bournemouth Borough Council and
the Borough of Poole to help people
sleeping rough make positive moves away
from the streets. Andrew Teale, Service
Manager of the Bournemouth and Poole
Rough Sleeper team, explains how they are
tackling homelessness.
In Bournemouth and Poole we work in partnership with other agencies such
as Housing First projects, local authority housing officers, alcohol and drug
services, physical and mental health practitioners, and others, to help people
who are sleeping rough away from the streets.

Last year our team worked with 554 people and helped 288 of them into
accommodation.

We work assertively, personalising our support for each individual to help
them leave street homelessness. Through our reconnections service, we help
people to return to their home town, where they may have family, or friends
and other council services that can help them.

Our close links with other services ensure that we can intervene at an early
stage to prevent a return to rough sleeping if the transition from the street to
accommodation is not going to plan.

This multi-agency approach has led to some people who have been sleeping
rough for very long periods being housed, making changes in their lives and

                                                                                                       “
getting on the road to recovery.
                                                                                   Our Bournemouth         “I’m writing this to thank the staff at BPRST for all the support and
Once a week we have a ‘Health Bus’ at our drop in centre to provide a range
                                                                                   and Poole Rough         encouragement that was given to me when I was homeless in the Bournemouth
of services including a GP, mental health worker, and a blood-borne virus
nurse. We hold another drop in foot clinic and provide access to the drug          Sleeper team            area. They came and saw me on a regular basis and kept me informed of what
and alcohol assessment team.                                                       worked with             was going on at all times, even when I was hard to find. Due to the hard work

                                                                                   554
                                                                                                           that they all put in I was housed very quickly and now I have the opportunity to
We never give up on people. We build trust to motivate them to change
their lives and signpost them to relevant services. It’s an exciting time for
                                                                                                           get myself back up and running and address the issues that I have faced.
our team. We are now in the same building as the drug and alcohol services         people and helped       None of this would have been possible without the support and hard work from

                                                                                   288
in the centre of Bournemouth. This will improve communication, joint                                       the rough sleeper team in Bournemouth.”
working and engagement with people who are sleeping rough. We are also                                     St Mungo’s client
negotiating to set up night assessment centres in both Bournemouth and
Poole to help more people off the streets.
                                                                                   of them into
                                                                                   accommodation
Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's
8                                                                                                                                                                                                  9

                                                                                               Taking action
                                                                                               Housing First
                                                                                                                                      St Mungo’s is one of the largest Housing
                                                                                                                                      First providers, supporting more than 100
                                                                                                                                      people across 11 different locations in
                                                                                                                                      England. Alyson Davies, Camden Housing
                                                                                                                                      First Project Manager, explains more.

                                                                                                                 Camden Housing First helps up to 30 people who formerly slept rough, or
                                                                                                                 who are caught up in a cycle of hostels, sofa surfing, prison or hospital, into
                                                                                                                 their own permanent accommodation in the private rented sector.

                                                                                                                 The Housing First approach helps people with complex needs and histories
                                                                                                                 of long term or repeat homelessness to first secure a tenancy, and provides
                                                                                                                 a long term and flexible package of support around them to enable them to
                                                                                                                 live in their own homes.

                                                                                                                 People are supported intensively with personal budgets, and help around
                                                                                                                 drug and alcohol use, and to tackle their mental health needs. Our aim is to
                                                                                                                 enable clients to manage and maintain their accommodation and improve
                                                                                                                 their quality of life, engage with the local community and to empower them
                                                                                                                 to make positive choices in life.

                                                                                                                 Camden Housing First has adopted a flexible, creative and personalised
                                                                                                                 approach to support clients to manage their tenancies in the community and
                                                                                                                 improve their quality of life. We find that the non-prescriptive approach in
                                                                                                                 our work often encourages engagement and positive change.

                                                                                                                 For some people, settling into accommodation can be motivation in itself.
                                                                                                                 There is no requirement to engage with anyone else other than their

    “
                                                                                                                 Housing First Worker.
        “When Camden Housing First came to my attention, I was in a very bad way             Camden Housing      We have recently introduced peer mentors who have personal experience
        with addiction, depression, and I was in and out of prison. Since then I’ve come a   First worked with   of homelessness to help support clients. Through home visits, peer mentors

                                                                                             30
        long way: the drugs are no longer an issue, alcohol I’m curbing, and I’m starting                        help people to deal with a range of issues, such as rent, repairs, claiming
        to volunteer with gardening. Left to myself I would probably be dead. It’s been                          benefits, paying bills, opening a bank account, managing debt, relationships with
                                                                                                                 neighbours and landlords, and personal emotional difficulties. This means we
        a godsend. Also without their help, I would never have met my son, with whom I
                                                                                             people in 2017-18   are better able to engage with people and help them make progress.
        now have a flourishing relationship.”
        Dave, St Mungo’s client                                                                                  The dedication of our staff has been invaluable to building up a good
                                                                                                                 reputation for our service. Last year our contract was renewed by Camden
                                                                                                                 Council and we increased our capacity from 20 to 30 people.

                                                                                                                 Our client Dave spoke at the Parliamentary launch of our research, ‘Using
                                                                                                                 Housing First in Integrated Homelessness Strategies’, in October 2017. Despite
                                                                                                                 living with anxiety and a fear of speaking in front of other people, he felt he had
                                                                                                                 benefited so much from the scheme that he wanted others to have the same
                                                                                                                 opportunity and also share his experience with MPs in parliament.
Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's
10                                                                                                                                                                                            11

Taking action
to sustain tenancies
The Tenancy Sustainment Team (TST) North,
commissioned by the Greater London
Authority, works across 16 London boroughs
to support people with a history of sleeping
rough to stay in their home, improve their
health, and get access to education, training,
and employment. Gemma Goacher, the
team’s Service Manager, explains more.

Our team provides practical support and advice to around 850 vulnerable
people to stay in their homes and community. Helping someone to stay
in their own home could mean helping them to maintain their benefits or
manage their living environment, all the way through to helping them find a
job (or a better job), which increases their income. We also support people
to manage their substance use and mental health problems.

Often people come to us after periods of rough sleeping or time in hostels,
where they’ve had some of their needs addressed but still need some ongoing
support. When they come into TST North, they have their own property
with a registered social landlord. This means that they have to work with their
landlord around any repairs, for example, which wasn’t the case when they were
living in hostels.

We have a clear purpose, but we are flexible in our approach to helping
people, and we are always clear about where clients are in their recovery.
We work to ensure people do not fail and move into their own homes at the
right time for them.

                                                                                                     “
Last year we began an occupational therapy service within the team. This is to

                                                                                  97%
help people who may not be coping so well to manage their home and deal                                  “I became homeless because I had issues with my mum from a young age.
with other issues such as mobility and mental health.                                                    Our relationship completely broke down. TST North help me emotionally and
A lot of the focus for us as a team has been around making sure that clients                             mentally. I can speak to my support worker about anything. It’s quite simple, I
have a good range of options available to them and are prepared to move           of TST North           just let it out. They’ve helped me to manage my rent so I don’t get into arrears,
on. We’ve also developed an education, training and employment team within        clients managed        manage my Council Tax, my student finance, and Universal Credit. When I
TST North, focusing on getting people into meaningful occupation that can
lead to sustainable employment.
                                                                                  to sustain their       moved here, they helped me to purchase the essentials in my flat. I’m going to
                                                                                  tenancies              be starting university later this year to study catering and events. It would have
Last year, 97% of the people we work with managed to sustain their tenancies.                            been much harder to do that without their support.”
This was a huge achievement for the team who work with great dedication to
                                                                                                         Lisa, 22, St Mungo’s client
support a diverse range of people over a large geographical area.

The year ahead will be about maintaining the quality of service we provide.
We’ll continue to help people to lead more independent lives by setting goals
which prepare them to move on.
Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's
12                                                                                                                                                                                                      13

                                                                                                  Taking action
                                                                                                  on women’s homelessness
                                                                                                                                         Women who are homeless are among
                                                                                                                                         the most marginalised people in society.
                                                                                                                                         We know from our work with women
                                                                                                                                          that they tend to do less well in support
                                                                                                                                          services which predominantly work with
                                                                                                                                          and are designed for men. Lydia Brunt,
                                                                                                                                          Service Manager at Judith Herman House
                                                                                                                        in Bristol, explains more.
                                                                                                                        Judith Herman House provides women-only accommodation for 18
                                                                                                                        people with complex needs. People who come to us have a history of
                                                                                                                        substance use, mental health problems and domestic abuse. We provide
                                                                                                                        tailored support to enable each person who comes through our doors to
                                                                                                                        recover from homelessness.

                                                                                                                        We provide different levels of support designed to help women through
                                                                                                                        their journey of recovery from homelessness and to suit their needs at a
                                                                                                                        particular point in time.

                                                                                                                        Our service is staffed 24 hours a day to ensure our residents are actively
                                                                                                                        engaged with support for their mental health problems or drug or alcohol
                                                                                                                        dependency. Every resident has a project worker to ensure they have access
                                                                                                                        to support services and to enable their move into suitable accommodation.

                                                                                                                        We set action plans to identify goals and aspirations based on what each
                                                                                                                        individual resident wants to achieve. The idea is to work closely with
                                                                                                                        people to ensure they recover from homelessness and are able to live as
                                                                                                                        independently as possible in future.

     “
         “I have been at Judith Herman House for two months now. Before that I had              Last year we provided   Our team works in a psychologically informed way to meet the emotional
                                                                                                                        and psychological needs of our clients. We give feedback to each other
         been homeless for six months. I walked the streets all night and slept on friends’     accommodation in        on what we think we do well and ways to improve, how we work with
         sofas in the daytime. That was less terrifying than sleeping on the streets; I was     Bristol to              clients, and how we can adapt our environment.

                                                                                                44
         scared to sleep in case something happened to me. St Mungo’s and the staff at
         Judith Herman House have been amazing. I have found sisterhood here with                                       Our team is dedicated to supporting our residents. We work with people
                                                                                                                        to build a sense of community. We encourage people to be actively
         staff and other women staying here. The staff explain things really well and           women                   involved in the local community to support their steps to independent living.
         they listen. This house is great for women in trouble. My advice to anyone in a
         similar position is things will always get better, I don’t know what my future holds                           Last year we celebrated our first anniversary with the residents. It was a
         except that I am aiming for greatness.”                                                                        great opportunity to see how far we’ve come and to appreciate the hard
                                                                                                                        work of the team.
         Sarah, St Mungo’s client
                                                                                                                        In the year ahead we will continue to build on the success of Judith
                                                                                                                        Herman House, supporting more vulnerable women at risk of
                                                                                                                        homelessness on their journey of recovery.
Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's
14                                                                                                                                                                                                 15

Taking action
Older people with longer
histories of sleeping rough
City Lodge opened in June 2017 in the
City of London to provide permanent
accommodation for 17 older people with
a long term history of sleeping rough. Ivan
Lesende, Deputy Manager at City Lodge,
explains more.

What makes City Lodge unique is that we provide a high quality ‘hotel’
home environment for older people who formerly slept rough for long
periods and who face obstacles engaging with mainstream homelessness
hostel and support services.

Our hostels residents are referred to City Lodge through our sister project,
The Lodge at St Ursula, which supports people who formerly slept rough
for long periods. Many have spent around 20 years sleeping on the streets;
one gentleman had spent 45 years on the streets, having refused all offers
of help.

The standard of service, level of amenities and atmosphere is like a friendly
family-run hotel. Our residents are guests and while support is available,
it is not conditional. All guests have a key to the front door and their own
room and can come and go at their own leisure.

Our guests value the high quality of the accommodation. Each guest has a
self-contained flat. This gives them a great balance of being part of a small

                                                                                                             “
community and independence when they want it.

                                                                                       90%
                                                                                                                 “I spent about 15 or 16 years on the streets. Sleeping on the streets can be
One of the key challenges we face is helping people stay healthy. Many of
our clients have not engaged with services for many years, and as they get
                                                                                                                 dangerous. I did get stabbed once. I was in the doorway and somebody kicked
older, their health begins to deteriorate. Physical health issues like arthritis and                             me, so I jumped up and he stabbed me. I ended up in the hospital for five days.
mobility problems are beginning to appear. To counter this, we have formed             of residents are          When you’re on the street, as soon as you lay down, they say to you, ‘you can’t
relationships with the City of London, local doctors, social services and other        registered with the       sleep there’. Living here is 100% better. You have your freedom to come in when
essential services to enable our guests to have a good quality of life.                local GP and have         you want. Everything is great. I’ve got someone who goes out shopping for me.
As a team we’ve been working to help our residents improve their health                had a thorough            I can’t walk very far because I’ve got a metal plate in my ankle. Any problems
and wellbeing. For example, we’re helping people reduce the amount of                  health check              we have, the support workers get on the phone to sort them out for you.
sugar they consume. We also prepare meals so people can eat together.
                                                                                                                 I’m staying here. I’ve retired here. I couldn’t find anywhere better.”
The key to our success is the staff attitude towards our guests. We                                              Eddie, St Mungo’s client
are very open and approachable which means people feel confident
to approach us. This brings a sense of security for our guests. They
understand what we are here for and they like us.
Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's
16                                                                                                                                                                                               17

                                                                                               Taking action
                                                                                               Offender services
                                                                                                                                    There is a strong link between going to
                                                                                                                                    prison and homelessness; almost half of
                                                                                                                                    our clients are ex-offenders. Our Offender
                                                                                                                                    services team helps people who have gone
                                                                                                                                     into custody with no accommodation,
                                                                                                                                     or those who have lost it while in prison,
                                                                                                                                     to ensure they are not homeless on the
                                                                                                                   date of their release. Samantha Cowie, Head of Offender
                                                                                                                   Services, explains more.
                                                                                                                   We work with prisoners and ex-offenders to help them avoid becoming
                                                                                                                   homeless. We provide advice and guidance on all housing matters and
                                                                                                                   we support people who would otherwise be homeless on release from
                                                                                                                   prison to access accommodation.

                                                                                                                   We help people in a number of ways: we talk to their landlords so that they
                                                                                                                   retain their tenancies, we help them apply for benefits, we can help them secure
                                                                                                                   their properties and even make sure that their pets are looked after when they
                                                                                                                   go into custody. We also help people relinquish tenancies to reduce the risk of
                                                                                                                   them being deemed ‘intentionally homeless’ by local authorities.

                                                                                                                   We deliver services in 15 prisons: 14 in London (under the London
                                                                                                                   Community Rehabilitation Company) and one in Hertfordshire (with
                                                                                                                   Bedfordshire, Northamptonshire, and Cambridgeshire and Hertfordshire
                                                                                                                   Community Rehabilitation Company).

                                                                                                                   As part of the Housing Assessment Referral Pathway we meet people with
                                                                                                                   nowhere to live or with high support needs at ‘the gate’ when they leave
                                                                                                                   prison and support them to access accommodation, get integrated into the

     “
                                                                                                                   community and explore education, training and employment opportunities.
         “May I thank you so much for all the help you assisted with whilst I was in         In 2017-18, the
         custody. During that period I wasn’t sure what would become of my flat that         Offender Services     Not everyone who leaves prison is deemed to have no fixed address. Where
         I had since June 1995. But after meeting you in September 2017 and all the          team provided         appropriate (for example with young ex-offenders) we help to reconnect

                                                                                             9,335
                                                                                                                   them with their families.
         hard work you put in, I kept it. Thank you again, it made my release into society
         swift and effortless. Keep up the good work and bless you from my children and                            The key to our success is that we understand our clients very well. We
         grandchildren also.”                                                                                      work using the recovery based approach to address all the problems they
         St Mungo’s client                                                                   people with housing   might be facing. Our staff really understand the criminal justice system and
                                                                                             and advice. 3,084     the homelessness sector. Some members of our team received awards for
                                                                                                                   exceptional work over the course of the year. Our team in Hertfordshire
                                                                                             people were helped    has raised in the region of around £4,000 for clients for rent deposits.
                                                                                             to find long term
                                                                                             accommodation         In the coming year, we’ll look at providing services for rough sleepers
                                                                                                                   leaving custody in London. We want to look closely at the success of
                                                                                                                   the No Second Night Out model and how that can be used to help
                                                                                                                   ex-offenders leaving custody. We’re also looking at delivering women’s
                                                                                                                   services to address the lack of accommodation for women leaving custody.
Taking action Ending homelessness, rebuilding lives Annual Review 2017-18 - St Mungo's
18                                                                                                                                                                                        19

Taking action
Giving people a fresh
start in life
For some of the people we work with,
employment may not be a viable option
because of their support needs or physical and
mental health problems. Starting a business
enables them to create and determine their
own recovery. Aba Mensah, Business Start Up
Project Coordinator, explains more.
The Business Start Up project supports people who are considering self-
employment by improving their self-esteem, confidence, daily life structure
and knowledge to help them start a successful business.

We primarily focus on providing one to one business coaching, with
volunteer mentors who are experienced business owners or current
entrepreneurs, to help people affected by homelessness move towards
self-employment, self-sufficiency and self-fulfilment.

One of our main objectives is to increase our clients’ self-esteem and
confidence. All other achievements will flow from this. We want people
to start a business and we work with them over a number of months to
help them develop a realistic plan. However, a person is more likely to
achieve if they are happy and confident.

Some of our clients may have experienced trauma; going back to fit into ‘the
norm’ may be a difficult mental adjustment for them. Our business coaches
care about our clients. They understand and give their time knowing that

                                                                                                   “
some people we work with have a lot of problems, which may put them at a
disadvantage to the average person who is starting a business.                 Business Start Up       “I had my own business teaching yoga for almost ten years. I went through
                                                                               project worked          a bad experience then I lost all my confidence. I lost my way. Later, I started
We have workshops focused around different elements of starting a business,
including financial forecasting and planning, marketing, advertising, market   with                    to teach yoga voluntarily at St Mungo’s. I shared my story with a member of

                                                                               45
research and even basic things like time keeping and planning your day.                                staff. She recommended that I join the Business Start Up project. The support
                                                                                                       has been phenomenal with St Mungo’s. Every single member of staff has been
We organise pop up events to enable our clients to trade, but also to give
                                                                                                       amazing. I pitched my idea to teach chair yoga in offices to two Business Start
them a platform to showcase their work and access new markets.                 people last year.
                                                                                                       Up project ‘business dragons’ and one signed me up. I put a business plan
Because many people who come to us are still living in hostels, we are         Seven clients set
                                                                                                       together and now I’m working with a business mentor from the project. Chair
working on creating a co-working space to enable them to have an               up sustainable
                                                                                                       yoga is going from strength to strength. Aba Mensah, the Business Start Up
address and premises for them to launch their business.                        businesses
                                                                                                       project coordinator has helped to reignite the enthusiasm I had before. This has
Last year was one of the most successful in terms of launching sustainable                             been great for me.”
businesses. Seven strong businesses were launched and continue to grow.
The business owners are finding new contracts, new partnerships and                                    Jen, St Mungo’s client
areas to sell their products. They continue to engage with us, which helps
them to find different ways to continue growing their business.
20                                                                                                                                                                                             21

                                                                                              Taking action
                                                                                              Developing skills
                                                                                                                                We give young people an opportunity
                                                                                                                                to develop gardening skills, grow organic
                                                                                                                                vegetables and carry out landscaping.
                                                                                                                                Jay Henry, Putting Down Roots Project
                                                                                                                                Coordinator, outlines how his project
                                                                                                                                helps vulnerable young people to
                                                                                                                                 improve their physical and mental
                                                                                                                  wellbeing through gardening.
                                                                                                                  St Mungo’s Putting Down Roots for Young People helps vulnerable young
                                                                                                                  people aged 16-24, through social gardening and therapeutic horticulture.
                                                                                                                  We give people an opportunity to develop gardening skills, grow organic
                                                                                                                  vegetables and carry out landscaping. Through gardening we help people
                                                                                                                  to improve their physical and mental wellbeing.

                                                                                                                  We also run sustainability projects and small events to promote awareness
                                                                                                                  of access to green spaces. We try to get out into the community and try
                                                                                                                  to break down barriers for vulnerable people to get them re-engaged.
                                                                                                                  Our aim is to give young people a sense of belonging and to work
                                                                                                                  together to build sustainable communities.

                                                                                                                  We work in the Lewisham and Waltham Forest areas of London, but
                                                                                                                  we also have two more members on our team who cover Bristol and
                                                                                                                  Oxfordshire. Our project is funded by the Big Lottery Fund through the
                                                                                                                  Our Bright Future Programme.

                                                                                                                  People come to us from difficult situations. Some may have left foster care
                                                                                                                  at the age of 16 and moved into different hostels. They may have specific

     “
                                                                                                                  learning needs that mainstream education hasn’t been able to address.
         “It gives me something to look forward to in the week… It gives me a chance       Putting Down Roots     We work with the young people’s strengths and we champion ourselves
                                                                                                                  as being a project that can accommodate all of those issues.
         to socialise and interact with people in a comfortable environment. The project   for Young People has
         has helped me build my confidence. I have learnt new skills and stuff about       worked with            Gardening opens up people’s minds to something different. Growing

                                                                                           52
         gardening. I have really enjoyed the course, as I have made new friends.                                 up, people may see gardening as something you do when you’re old or
         My favourite moment was when we built a bird house.”                                                     something you do as a hobby, they don’t usually attach a career to it.
                                                                                                                  We teach them the skills and show them that you can get a career out of
         St Mungo’s client                                                                 vulnerable             it, whether it’s being a gardener or landscaper or tree surgeon.
                                                                                           young people
                                                                                                                  At the end of their time with us, people can receive an OCN Horticulture
                                                                                                                  Level One qualification. Our ultimate goal is to get young people into
                                                                                                                  employment that they choose, and to give them a choice and direction in life.

                                                                                                                  Last year we took on 19 vulnerable young people. We have expanded our
                                                                                                                  team by taking on two part-time gardener trainers, focusing on Bristol and
                                                                                                                  Oxfordshire. We are now in a position to take on more young people
                                                                                                                  next year.
22                                                                                                                                                                                                    23

Taking action
Influencing policy change
At St Mungo’s we recognise the importance
of influencing government in order to
realise our vision that everyone has a place
to call home and can fulfil their hopes and
ambitions. We influence and campaign for
policy change by combining our clients’
voices with the experience and evidence
we have about what works. Beatrice Orchard, Head of
Policy, Campaigns and Research, explains more.

The snap General Election in June 2017 caught everyone by surprise.
There wasn’t much time to make sure homelessness was a priority for the
main political parties and so we worked together with other homelessness
charities to call on all parties to pledge an end to rough sleeping. We
also encouraged election candidates to support our call with the hashtag
#endroughsleeping. This partnership approach helped persuade both
the Conservative and Labour parties to commit to end rough sleeping in
their election manifestos.

In November 2017, the Government announced the establishment of a
Homelessness Reduction Taskforce to develop a cross-government strategy
to end rough sleeping. Our Chief Executive, Howard Sinclair, was invited to
sit on a panel advising ministers on the new strategy.

In response to proposed changes that threatened the future of homeless
hostels, we launched our Save Hostels campaign. In September 2017,
we published a report about the role of hostels in ending rough sleeping,
drawing on the perspective of our clients and staff.

                                                                               57
                                                                                                    “
In the end, more than 12,000 campaigners signed our Save Hostels                                        “I’ve been involved with the Policy, Campaigns and Research team a fair bit over the last
petition for secure funding for supported housing, which we handed in with                              year. I have visited and toured the Houses of Parliament twice. I attended St Mungo’s
the help of our clients on World Homeless Day 2017. Shortly afterwards,                                 Annual Parliamentary event in December and an All Party Parliamentary Group meeting
the Government dropped plans to cap housing benefit for tenants in             MPs, Ministers           about dying while sleeping rough. I’m very excitedly awaiting September when I will be
supported housing, including homeless hostels.                                 and Peers attended       shadowing an MP I recently met. I have also recently attended the launch of St Mungo’s
The Government has since dropped proposals that could reduce the funding       our annual               research report at Portcullis House attended by numerous Peers and MPs. Being
available to hostels in the future.                                            Parliamentary            involved in numerous ways has helped me grow hugely. I am far more empowered in my
                                                                               Reception in 2017        own life and more confident speaking in front of people I don’t know (one of my biggest
The then Secretary of State for Communities and Local Government,
Sajid Javid MP, was among 57 MPs and Peers who attended our annual                                      fears). I feel like I have a voice for the first time in over a decade, which makes me more
Parliamentary Reception in 2017 to show their support for our work.                                     determined to be part of the Policy, Campaigns and Research team. My goal is to speak
Labour Party Leader, Jeremy Corbyn MP, also dropped in. As always,                                      to more people and help change things to better people’s lives.”
several of our clients also attended the event to share their experiences of
homelessness and ideas for solving it with the politicians in the room.                                 Liam, St Mungo’s client
24                                                                                                                                                                                                         25

                                                                                                       Taking action
                                                                                                       Involving our clients
                                                                                                                                                  At St Mungo’s we engage and work with
                                                                                                                                                  clients to help us understand how to best
                                                                                                                                                  respond to changing needs. Earlier this year
                                                                                                                                                  a team of people with lived experience of
                                                                                                                                                  homelessness took part in peer-led research
                                                                                                                                                  on rough sleeping. Lucy Holmes, St Mungo’s
                                                                                                                                                  Research Manager, explains more.
                                                                                                                            We recently completed our peer research project, ‘On My Own Two Feet1’,
                                                                                                                            which involved people with lived experience of homelessness designing and
                                                                                                                            conducting research to help us understand why some people return to rough
                                                                                                                            sleeping after time off the streets.

                                                                                                                            A group of 10 people saw the project through from start to finish. The peer
                                                                                                                            researchers were a diverse team of varied experiences and ages, and they all
                                                                                                                            brought something unique to the team. Some had received formal academic
                                                                                                                            education, others had next to none.

                                                                                                                            Over the course of a fortnight the group received intensive training in research
                                                                                                                            methods at St Mungo’s Recovery College, which helped them understand
                                                                                                                            research ethics, safeguarding and boundaries. The team also learned about
                                                                                                                            different types of research questions and data collection methods.

                                                                                                                            As a team we created two interview topic guides: one for people with
                                                                                                                            experience of repeat rough sleeping and one for St Mungo’s staff members
     Illustrations by Sandra Howgate                                                                                        who support people who have slept rough. We held interviews and focus
                                                                                                                            groups with 77 people (42 clients and 35 staff) across St Mungo’s services.

     “
                                                                                                                            The team spent more than 750 person hours on the project.
                  “Using the Recovery College has benefited me greatly. I first heard about the      10 peers spent more

                                                                                                     750
                                                                                                                            From the research we identified push and pull factors which can combine to
                  service when I was a social work student at St Mungo’s. Once my placement                                 exert an irresistible pressure on someone, leading to them ‘choosing’ to return
                  was finished I moved forward with my studies and looked forward to my final                               to rough sleeping, or finding no alternative when a crisis comes along. We also
                  year of university. Things didn’t work out as planned and I found myself in        hours researching      found that people who have slept rough may have holes in their ‘safety net’
                  a difficult situation with poor mental health. I have enjoyed all of my time                              that make them more vulnerable to ending up on the streets in future.
                                                                                                     why people return to
                  studying the peer research course at the Recovery College. I have gained new       rough sleeping after   This project completely embodied St Mungo’s value of involving our clients
                  skills, made new friends and got back on my feet. The best part of the course      time away from the     in everything we do. The peer researchers gained great experience by
                  was definitely carrying out the fieldwork sessions. As a team, we travelled to a   streets
                                                                                                                            conducting this research. Some of them are very keen to get back into
                  range of St Mungo’s services, meeting clients and staff who helped us with the                            formal education, and now they’ll be able to talk about this project on their
                                                                                                                            applications. For others who are not planning on returning to education, or
                  research project. I met many people I could relate to and I was able to learn so                          who aren’t as ready to go back to work yet, the benefits of working in a team,
                  much from each of them. My knowledge and understanding of homelessness                                    overcoming fears, increasing confidence and gaining a sense of achievement
                  has moved beyond my own personal experiences.”                                                            are really fantastic.
                  Maria, St Mungo’s volunteer
                                                                                                                            1 www.mungos.org/return
26                                                                                                                                                                                                                                           27

Our clients                                                                         Ethnicity                               3%                                                       6%                     1%
                                                                                                                                                                                                                               18-25
                                                                                                                                       7%
                                                                                      White British                       5%                                                                           11%                     26-35
People experiencing homelessness often face a number                                  White other                        5%                                                                                                    36-50
                                                                                                                                                                                     19%
of issues, commonly involving feelings of isolation, mental                           White Irish
                                                                                                                                                              42%                                                              51-60
                                                                                      Black/Black British                                                                                                        24%
health problems, and drug or alcohol use. We know that                                Asian/Asian British
                                                                                                                                                                                                Age                            61-70
working with people to understand their goals and then                                Unknown                             26%                                                                                                  70+
helping them to achieve these is the best way to overcome                             Mixed White and
                                                                                      Black Caribbean                                                                                                                     Not shown:
                                                                                                                                                9%                                            39%
these issues.                                                                         Other                                                                                                                               Under 18
                                                                                                                                        3%                                                                                (28 individuals)
At St Mungo’s we know that it takes more than a roof over someone’s
head to end homelessness. While sleeping rough is the most visible form of
homelessness, the causes and consequences of having nowhere stable to live
are often much more complicated.                                                    Gender                                                                                        Transgender                          Client does not
                                                                                                                                                                                                                       wish to disclose
Everything we do starts with our clients. At the heart of all of our services
                                                                                                      66%                                                                                             Yes              0%
is our commitment to empowering individuals, to support people in their              Male                                                                                                             4%
recovery journey and to prevent homelessness in the future.

We are here to help people who have experienced homelessness regardless
                                                                                     Female
                                                                                                      33%                                                                                                   15%

of their age, gender, sexuality or ethnicity. We not only want to help our
clients move on from the problems that caused homelessness, we also want
them to work with us to improve and develop our services. So we include
                                                                                                                                                                                                                        81%
our clients wherever possible in our work.                                          Sexual                                Unknown                                                         Data not                               No

Time and time again we have shown that people can, and do, move on from
                                                                                    orientation                                                                                           collected

the problems that caused them to become homeless. And we believe that                                                             24%
                                                                                           Gay/Lesbian
with well timed and carefully crafted support, we can help everyone into a                 2%
place to call home, so they can fulfil their hopes and ambitions.
                                                                                    Client does not                                                                               Disability
                                                                                    wish to disclose
Each of our clients comes to us with a unique set of skills and strengths and       3%                                                                       69%                                                  14%
                                                                                                  Bisexual                                                                                              1%                    18%
we use these as the starting point for a healthier, happier and more stable life.                                                                                                   Yes
                                                                                                  1%
                                                                                               Heterosexual                                                                         No
                                                                                                                                                                                    Client does
                                                                                        Figures based on all clients we worked with in the period, recorded on St Mungo’s
                                                                                                                                                                                    not wish to
                                                                                          central client monitoring database. This includes clients within residential, advice,     disclose
                                                                                           advocacy, outreach, skills and employment, health and floating support services.
                                                                                       Some clients who worked with our London, Bristol and Oxford outreach teams and               Unknown                            67%
                                                                                                                       offender services teams may not have been included.
28                                                                                                                                                                                                                                                                           29

Our finances
As reported in the Chairman’s statement, we ended the         During the year the Social Impact Bonds (SIBs) for London,     Total income 2017-18 (£89.6m)                 Total expenditure 2017-18                     Staff salary breakdown 2017-18*
2017-18 financial year in a stronger financial position       Brighton and an Associate for Bristol were established.        (Group)                                       (£85.5m) (Group)                              2%                           2%
than previous years with a surplus of £4.1 million (2017:     These SIBs enabled new sources of funds to be secured to       £1.1m
£1.9 million surplus) and a turnover of £89.6 million         support people with long histories of rough sleeping who                                                                                                                          5%
                                                                                                                                                                                                                                  11%
(2017: £86.4 million). Our stronger financial position was    would otherwise continue to be homeless.                               £10.5m                                         £10.3m                                                                                0-15k
achieved partly through considered use of our resources                                                                                                                                                                                                                   15-25k
                                                                                                                                                     £41.9m                                                                                                31%
and through the generous donations of our supporters.         As of 31 March 2018, St Mungo’s had reserves of £17.7                                                                                £49.3m                                                                 25-35k
                                                                                                                             £11.8m
We continue to face challenges, as our priorities are to      million (2017: £13.6 million) and cash and bank balances                                                                                                                                                    35-45k
grow our services and housing to transform the lives of       totalling £23 million (2017: £17.8 million). However, it                                                                                                                                                    45-55k
more people, and further strengthen our infrastructure        should be noted that the pension liability of £7.7m will                                                         £25.9m                                                                                     55k+
                                                                                                                                                                                                                                  48%
and invest in improving our stock.                            increase in 2018-19 due to a change in the way SHPS                £24.3m
                                                              pension liabilities are reflected in the accounts.
Our total turnover for 2017-18 of £89.6 million was
made up of rent and service charges income, income            The Board has agreed growth objectives for 2018-19                                                                                                         All staff employed received the Living Wage or
                                                                                                                                Rent and Service Charges
from our support and care contracts and fundraising           that will use these resources, including reserves, to                                                              Staff costs                             above. Those based in London received the
                                                                                                                                Support (linked to property)                     Occupancy costs                         London Living Wage or above.
income. Thanks to our very generous supporters,               support further client services and increase housing
                                                                                                                                Support (not linked)                             Other
there has been an increase in fundraised income. We           supply. The growth strategy includes establishing new                                                                                                      We employed 1,254 staff, of whom 11%
                                                                                                                                Fundraised income
raised £10.5 million (2017: £9.0 million) which is higher     services supported by fundraising income to address                                                                                                        were people who have lived experience of
                                                                                                                                Other                                                                                    homelessness*
than the target for the year and includes the receipt of      unmet need in new areas and increasing the supply of
legacy income. With fundraising income we are able            accommodation through entering arrangements with                                                                                                           *As of April 2018

to provide and explore innovative ways to tackle and          property funds or joint ventures.
prevent homelessness, and help clients to rebuild their                                                                       Statement of comprehensive income
                                                              Sonia Smith                                                     For the year ended 31 March 2018
lives through initiatives that are not funded by contracted
                                                              Executive Director of Finance                                                                                                                 2018                                                 2017
services, such as our Recovery College programme.                                                                                                                               		)			)
                                                                                                                                                                                               Unrestricted)     Restricted)                 Total)          Total) ))
Our annual service contract income was £33.9 million            Statement of financial position                               Group                                                                   £000)           £000)                  £000)           £000) )
(2017: £34.4 million). Successful bids for new, existing        For the year ended 31 March 2018             Group            Turnover                                                               87,209)        )) 2,423)           ) 89,632)           )86,446)
services during 2017-18 had a total additional revenue                                                                        Operating expenditure                                                  (83,612)        (1,942)            (85,554)            (84,299)
                                                                                                        2018)      2017)
value of £16.9 million. These figures do not include any                                                £000)      £000)      )                                                                                                                   )
rental income linked to any of the services. During 2017-      Fixed assets                                                   Operating surplus / (deficit)                                            3,597)           481)                 4,078)              2,147) )
18 we stopped running six services representing £1.062         Housing properties                      81,416)    81,431)
million of income that has been lost to St Mungo’s. Three      Other fixed assets                         802)       888)     (Gain) / Loss on disposal of freehold property                             90)               -)                   90)              (124) )
                                                               Investment in subsidiaries                   -)         -)     Interest receivable                                                        83)               -)                   83)                90) )
of these services came to the natural end of their life                                                                       Interest payable and similar charges                                     (113)               -)                 (113)              (187)
cycle, we were unsuccessful in a bid and withdrew from                                                 82,218)    82,319)     (Loss) from associate                                                     (27)               -)                  (27)                 -) ))
two tenders as they were not sustainable.                      Current assets
                                                               Trade and other debtors                 10,135)    11,407)     Surplus / (deficit) before tax                                           3,630)           481)                 4,111)              1,926) )
                                                               Cash and cash equivalents               22,997)    17,838)     Taxation                                                                      -)             -)                    -)                  -) )
Overall, in 2017-18 we have achieved £1.8 million (87%)
of the Value for Money cash savings targets set by the                                                 33,131)    29,245)
                                                                                                                              Surplus / (deficit) for the year                                        3,630)            481)                 4,111)              1,926) )
Board. During the year we demonstrated our effectiveness       Current liabilities
                                                               Creditors: amounts falling due within   (17,486)   (16,818)    Total comprehensive income / (expenditure) for the year                 3,630)            481)                 4,111)              1,926) ))
in providing client services and increasing housing supply     one year                                                                                                                                    )
and have achieved economies through renegotiation of                                                                          Association                                                                  )
                                                               Net current assets                      15,644)    12,427)
underperforming contracts and winning new business.                                                                           Turnover                                                               86,797)          2,423)             89,220)             86,181) )
                                                               Total assets less current liabilities   97,863)    94,746)
                                                               Creditors: amounts falling due after    (71,080)   (71,076)    Operating expenditure                                                  (83,061)        (1,942)            (85,003)            (83,861) )
Over the course of 2017-18 we have further developed
our approach to maintaining our properties. Last year,         more than one year
                                                                                                                              Operating surplus                                                       3,736)            481)                 4,217)              2,320)
we spent £1.7 million as part of our works to existing         Provisions for liabilities
                                                               Pension provision                        (7,661)    (9,012)    Gain / (loss) on disposal of property                                      90)               -)                   90)              (124)
properties. We are reviewing a number of properties            Other provisions                         (1,388)    (1,046)    Interest receivable                                                        83)               -)                   83)                90) ))
to ensure we are maximising use and driving efficiencies.      Minority interest                           (11)               Interest payable and similar charges                                     (109)               -)                 (109)              (187)
By 2020, St Mungo’s will invest over £7.4 million into                                                                        Surplus before tax                                                      3,800)            481)                 4,281)              2,099)
                                                               Total net assets                        17,722)    13,612)
improving buildings that will accommodate residents
                                                               Reserves                                                       Taxation                                                                      -)             -)                    -)                  -)
over the next five years. We also have plans for further
                                                               Restricted reserves                      1,309)       828)
acquisition/development of new properties.                                                                                    Surplus for the year                                                    3,800)            481)                 4,281)              2,099) )
                                                               Income and expenditure reserve          16,413)    12,784)
                                                               Total reserves                          17,722)    13,612)     Total comprehensive income for the year                                 3,800)            481)                 4,281)              2,099)
30                                                                                                                                                                                                                                                                    31

Thank you
     Our Trustees
     Robert Napier CBE            Tracy Allison (appointed   Tim Gadd                  Yvonne Arrowsmith         Jeff Shear (resigned
      (Chair)                      19 September 2017)        John Maxted                (resigned 16 May 2018)     19 September 2017)
     Sir Leigh Lewis (Vice        Rolande Anderson           Dr Helen Walters          Ashwin Kumar (resigned    Otto Thoresen (resigned
      Chair)                      Alexandra Beidas           John Watts (appointed      19 September 2017)         31 October 2017)
                                  Dan Corry                    25 July 2017)

Every donation we receive is greatly appreciated. We wish to say a thank you to all our supporters who made donations of their time
and energy or gave financial support to St Mungo’s during 2017-18, including those who left us a special gift in their Will.

     We would like to say a particular thanks to
     29th May 1961                Cabot Circus               James Cochrane            National Friendly         Story of Christmas
      Charitable Trust            Chestertons                Jo Malone Limited         Network Homes              Appeal
     Andrew and Jane              Chris and Liz S            John Lewis Partnership    Nisbet Trust              Taylor Wimpey Plc
      Haslewood                   City Bridge Trust          Julian and Susie Knott    Oak Foundation (as part   The Elise Pilkington
     Barratt Developments         Cyril and Eve Jumbo        Kestrelman Trust           of a partnership          Charitable Trust
      PLC                           Charitable Trust         KMF Maxwell Stuart         project led by           The Ingram Trust
     Big Lottery Fund Grant       Dan and Krystyna             Charitable Trust         Pathway)                 The Late The Reverend
      (as part of a                 Houser                   Liberty Specialty         Ofenheim Charitable        and Mrs W Sharland
      partnership project led     David Lyon                   Markets                  Trust                    The Swire Charitable
      by Crisis)                  Don Hanson Charitable      Linklaters LLP            Osborne Clarke             Trust
     Big Lottery Fund Grant        Trust                     London Bullion Market     Quartet Community         The Wigoder Family
      (Our Environment Our        DWF                          Association              Foundation                Foundation
      Future)                     Elizabeth Desmond          London Councils           Rob Collinge              The Zochonis
     Big Lottery Fund Grants      Essex Trust                London Housing            Robert Barr Charitable     Charitable Trust
     Breadsticks Foundation       Freshfield Foundation        Foundation               Trust                    Tokio Marine HCC
     Bristol Energy               Give it Away Ltd           Lowe Guardians            Rolls-Royce Plc           Westminster Foundation
     Bristol Old Vic Theatre      Inner London               Michael and Ruth West     Sam and Caroline Davis
      in partnership with the       Magistrates’ Courts’     Milton Damerel Trust      Sheepdrove Trust
      Shakespeare Globe             Poor Box Charity         Mrs Gwen Dennard          S-RM

     We would like to acknowledge the partners and commissioners we worked with
     Avon and Wiltshire           Brighton & Hove            Guys Hospital             LB Lewisham               LB Southwark
      Mental Health                County Council             (GUY009)                 London Councils (ALG)     Spelthorne Borough
      Partnership NHS Trust       Bristol City Council       LB Hackney                London CRC                 Council
      (AWP)                       Bristol CCG                LB Hammersmith and        Oxfordshire County        St Giles Trust
     Barnsbury Housing            Camden CCG                  Fulham                    Council                  Team London Bridge
      Association                 LB Camden                  LB Haringey               Praxis Community          Thurrock Council
     Basildon Council             City of London             Hertfordshire County       Projects                 Together UK
     Safer Bristol partnership:   LB Ealing                  Council                   Reading Borough           LB Tower Hamlets
      Bristol, B&NES, South       East London Housing        Homeless Link              Council                  Virgin Care
      Gloucestershire)             Partnership               LB Hounslow               Second Step               Westminster City

                                                                                                                                           Looking to the future
     Bench CRC                    LB Enfield                 LB Islington              Shelter                    Council
     Bournemouth Borough          Greater London             Royal Borough of          South London &
      Council                      Authority (GLA)            Kensington and Chelsea    Maudsley NHS
     LB Brent                                                LB Lambeth                 Foundation

                                                                                                                                           Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.
                                                              We are pleased to have worked with The                                       St Mungo’s works to prevent people from becoming homelessness, especially those at high risk. We help people facing imminent
                                                              National Lottery through the Big Lottery Fund’s                              homelessness, working with individuals who are sleeping rough on to their recovery journey and into secure, long term housing.
                                                              Help Through Crisis programme, Reaching
                                                              Communities programme and Wildlife Trusts –                                  This is our task and to do this we will pursue five strategic goals until 2021:
                                                              Our Brighter Future programme.
                                                                                                                                           1.   Improve our services and housing so they are even safer and more effective in changing the lives of our clients.
                                                                                                                                           2.   Interconnect more with local partners to ensure our clients can access the specialist services they need for their recovery.
                                                                                                                                           3.   Innovate new evidence based services that prevent and tackle rough sleeping.
                                                                                                                                           4.   Influence national and local government to implement new rough sleeping strategies.
                                                                                                                                           5.   Involve our clients in all our work.
Artwork by St Mungo’s client

Thank you to all the St Mungo’s clients, volunteers, and staff
whose photographs and comments appear in this publication.
© St Mungo’s 2018

St Mungo’s, Fifth Floor, 3 Thomas More Square, London E1W 1YW
Tel: 020 3856 6000 Donations: 020 8600 3000
Email: info@mungos.org
www.mungos.org

St Mungo Community Housing Association, a company limited by guarantee
Registered and Head Office: Fifth Floor, 3 Thomas More Square, London E1W 1YW
Patron HRH The Duke of Kent, KG • Chief Executive and Secretary Howard Sinclair
Charity No. 1149085 • Company No. 8225808 (England and Wales) • Housing Association No. LH0279
You can also read