TARANAKI Business Review - WINTER 2018 - Taranaki Chamber

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TARANAKI Business Review - WINTER 2018 - Taranaki Chamber
TARANAKI          WINTER 2018

Business Review
TARANAKI Business Review - WINTER 2018 - Taranaki Chamber
FROM THE CEO, WINTER 2018

KIA ORA, WELCOME TO THE WINTER                                                                      Arun Chaudhari
TARANAKI BUSINESS REVIEW OF 2018!                                                                   CEO

A huge challenge has been thrown to Taranaki and to the             all stakeholders for Taranaki to remain the Energy Capital of
country by the Government choosing to announce an instant           Taranaki – for renewable energy sources and for natural gas.
ban on granting future offshore petroleum permits. Gas is used      They can co-exist happily while we transition to 100 percent
to supply 14% of energy in New Zealand. There is no evidence        renewables.
to show that any research was done to show what will replace
gas as an energy source in seven years, when supplies are           At our AGM in April we said farewell to Charles Duke (TSB),                “LES MIS” PERFECT FOR CORPORATE HOSPITALITY
expected to run out. Nor does there seem to have been any           Heather Lucas (MediaWorks) and Richard Williams (Billings                                                               (which is how everyone seems to refer to       manager, sound man, it’s hard not
assessment done on the economic impact of this decision.            Lawyers) and welcomed Campbell Third (TSB), Deborah Tawa                                                                the show, leaving off the–erables)             keeping your hand in. That way you can
And unfortunately consultation with stakeholders was just not       (Fitzroy Beach Motel) and Hayden Wano (Tui Ora).                                                                                                                       still feel as though you are part of the
carried out.                                                                                                                                                                                The first time Les Mis was performed by        society and its good fun,’’ he says with a
                                                                    We look forward to serving our members and the business                                                                 NPOS was in 1994 and for one of the few
                                                                    community with fresh opportunities to grow sustainably.                                                                                                                chuckle..
While the nation deals with the uncertainty of foreign                                                                                                                                      times in his career, Mark auditioned and
investment in the hydrocarbons industry, there is an                                                                                                                                        missed out.                                    Rehearsals are a labour of love for Mark.
                                                                    I hope you enjoy our Winter issue of the Taranaki Business
opportunity to accelerate our renewable energy future. As
                                                                    Review.                                                                                                                 “I was 15 at the time and too old to be        “Months before a show we’d start
a business community we have to embrace the future and
keep moving forward. The Chamber will continue to work with         Arohanui                                                                                                                one of the boys and too young to be one        rehearsing on Sunday, Monday and
                                                                                                                                                                                            of the cast in what was quite an adult         Wednesday. Then it goes up to four times
                                                                                                                                                                                            show. I was gutted at the time!”               a week and a couple of weeks before the
                                                                                                                                                                                                                                           show it goes up again to five nights, with
                                                                                                                                                                                            Now, nearly quarter of a century later, Mark   an all-day rehearsal on Sundays.’’
                                                                                                                                                                                            is almost over it, he says with a chuckle.
                                  TARANAKI CHAMBER OF COMMERCE                                                                                                                              In the Society’s 2002 production, Mark
                                                                                                                                                                                                                                           That commitment did bring its rewards.
                                                                                                                                                                                                                                           “I’m very lucky because my wife Krystal is
Chamber House, 42 Egmont Street, PO Box 2, New Plymouth 4340 I PH: +64 6 759 9080 I FAX: +64 6 759 9145 I www.taranakichamber.co.nz            Mark Leuthard has just turned 40,            played Thenardier. “I was pretty chuffed       in operatic, we met during Cats, in which
                                                                                                                                               but when the curtain goes up on Les          to get that role.’’                            she had a lead role as Jemima. She’s still
                                                                                                                                               Miserables on July 26 it will be his 29th                                                   in every show so we both are rehearsing
CEO                                                  ADMINISTRATION ASSISTANT                                                                  New Plymouth Operatic production.            Then with more than a touch of self
                                                                                                                                                                                                                                           together.’’
Arun Chaudhari                                       Julia Collins                                                                                                                          parody, Mark says he is equally chuffed
ceo@taranakichamber.co.nz I 027 279 5161             julia@taranakichamber.co.nz                                                               It’s the ultimate commitment for Mark,       to get the same role in this year’s            They have even more in common though,
                                                                                                                                               who during the day is a busy commercial      production.                                    as Krystal also works for BNZ in the same
PARTNERSHIP DEVELOPMENT MANAGER                      YOUNG ENTERPRISE SCHEME COORDINATOR
                                                     Miranda Williams                                                                          partner for the BNZ Bank and still has the                                                  building as Mark.
Maura Young                                                                                                                                                                                 “It’s my sort of role. It’s perfect for a
                                                     yes@taranakichamber.co.nz I 027 751 5100                                                  energy to entertain tens of thousands of     baritone like me, even though I can swing
maura@taranakichamber.co.nz I 021 284 0062                                                                                                                                                                                                 Mark has worked for the BNZ for 12
                                                                                                                                               Taranaki people on stage at night.           into the tenor and bass roles too though.’’
MEMBERSHIP DEVELOPMENT MANAGER                       CURRENT BOARD MEMBERS                                                                                                                                                                 years and he is instrumental in getting
Rebecca Johnson                                                                                                                                “For many years I did two shows a year,                                                     together groups to take advantage of the
                                                     Chair – Sophie Braggins, Govett Quilliam                                                                                               Mark also possesses a fine falsetto to hit
rebecca@taranakichamber.co.nz I 021 778 621                                                                                                    the main operatic production in July and                                                    society’s generous corporate packages.
                                                     Deputy Chair – Daniel Fleming                                                                                                          the really high notes and not surprisingly
                                                                                                                                               the Christmas Cabaret shows at the           always gets to do the Bee Gee numbers
                                                     King and Queen Hotel Suites                                                                                                                                                           He organises one for his mates at NPOB
CLIENT SERVICE COORDINATOR
                                                                                                        EDITOR
                                                                                                                                               Plymouth Hotel.                              in the Christmas Cabarets.
Abbie White                                          Cameron Twigley – BTW Company                                                                                                                                                         Cricket Club and one for his BNZ clients.
                                                                                                        Gordon Brown - Get it write!           ‘’It’s not as though I’ve had anything
abbie@taranakichamber.co.nz I 027 613 0268           David Leuthart - Timberco                                                                                                              Mark says he loves Les Mis. “It really is a
                                                                                                        www.writingservicesltd.co.nz           better to do with my time,’’ he laughs.                                                     “Les Mis is the perfect show to do it for,
                                                     Gaylene Findlay – BDO Taranaki                                                                                                         classical theatre show and for me would        and makes a great change from sport.
EVENT & OFFICE COORDINATOR                                                                              DESIGN & PRINT
                                                     Shane Devlin – Graphix                                                                    That’s the thing about Mark, he’s            still be No 1. At home we always had the
Jessica Parker                                                                                          Graphix I www.graphix.co.nz
                                                                                                                                               refreshingly modest and is a great           LP Highlights from Les Misérables and          Les Miserables opens at the TSB
jessica@taranakichamber.co.nz I 021 821 262          Will Downey – Govett Quilliam
                                                                                                                                               ambassador for the New Plymouth              Mum and Dad would often play it so I           Showplace on July 26 and runs till
                                                     Hayden Wano – Tui Ora                                                                                                                  knew all the words inside out”.                August 18. To enquire about the
BARA MEMBERSHIP & EVENTS COORDINATOR                                                                             TO ADVERTISE                  Operatic Society (NPOS).
Michelle Brennan                                     Campbell Third – TSB                                        IN THIS MAGAZINE                                                                                                          various corporate hospitality packages
michelle@taranakichamber.co.nz I 021 710 950         Deborah Tawa – Fitzroy Beach Motel                 Contact: abbie@taranakichamber.co.nz   The 2018 production will be the third        When he wasn’t on stage because of             available, contact Ticketek or go to the
                                                                                                                                               time the Society has put on Les Mis          work commitments, he would help out            NPOS website: https://npos.co.nz
                                                                                                                                                                                            off stage. “I’ve been assistant stage

  1   TARANAKI BUSINESS REVIEW                                                                                               WINTER 2018       WINTER 2018                                                                                                TARANAKI BUSINESS REVIEW   3
TARANAKI Business Review - WINTER 2018 - Taranaki Chamber
TIM POULTER IS A PRIME                                         The Polytech began offering a Bachelor of Applied Management
                                                                                                                                                       EXAMPLE OF A STUDENT                                           in 2015.

                                                                                                                                                       WHO SAW THE BENEFITS                                           The programme of study begins by developing a broad range of
                                                                                                                                                                                                                      business related knowledge - with core courses in accounting,
                                                                                                                                                       OF STUDYING IN TARANAKI.                                       economics, communication, commercial law, business heritage,
                                                                                                                                                                                                                      culture and sustainability, marketing, computing, management
                                                                                                                                                                                                                      and applied research.

                                                                                                                                                                                                                      Students then build skills and knowledge in their chosen area of
                                                                                                                                                                                                                      specialisation - with options to major in Project Management,
                                                                                                                                                                                                                      Operations and Production Management or Human Resources.

                                                                                                                                                                                                                      Depending on their preference, students can also complete a
                                                                                                                                                                                                                      double major in the same amount of time as it takes to do a
                                                                                                                                                                                                                      single major.   

                                                                                                                                                                                                                      Tim studied full time and completed the programme in two

     R D
                                                                                                                                                                                                                      years – with majors in Project Management and Operations and

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  F NGER
                                                                                                                                                                                                                      Production Management, then used his new qualifications to
                                                                                                                                                                                                                      find work.

                                                                                                                                                                                                                      Today he is at Worley Parsons, working on brownfield projects
                                                                                                                                                                                                                      for Shell.

                                                                                                                                                                                                                      “No doubt about it, studying at WITT and getting my degree
                                                                                                                                                                                                                      opened doors for me,” he said.

     RA
                                                                                              RANGER FX4 4X2 D/CAB AUTO                                                                                               He says the advantage of the degree is that it is “transferrable”
                                                                                                                                                                                                                      – not just limited to work in the oil industry.
                                                                                              Versatile, enormously capable and safe, the          His two years at WITT earned him a degree in business
                                                                                              Ford Ranger offers the ultimate work and lifestyle

               T
                                                                                                                                                   management – and says that has opened industry doors.

             U
                                                                                                                                                                                                                      Students also spend time in the field, working on a cooperative

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                                                                                              balance. No wonder it’s NZ’s best selling and most

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                                                                                                                                                                                                                      education or industry project.

       RU
                                                                                                                                                   Tim, who emigrated from England in 2001 in search of a life-
                                                                                              awarded vehicle - 2015, 2016 & 2017.                 style change, was drawn to New Plymouth and arrived with a         When WITT launched the degree in 2015 it attracted a number

               N                                                                                                  44
                                                                                                                                                   background in the oil and gas industry. He went straight to work
                                                                                               SAVE

             O
                                                                                                                SPECIAL PRICE FROM
                                                                                                                                                                                                                      of former students who had already completed the New Zealand

                                                                                                                $                390
           W
                                                                                                                                                   from school and as a teenager was on the North Sea gas fields.

         NO
                                                                                                                                                                                                                      Diploma in Business.
                                                                                               TRUCK
                                                                                               LOADS                                               In Taranaki he found work with Shell-Todd Oil Services and
                                                                                                                                                   then spent five years at Taupo working at Wairakei for Contact
                                                                                                                                                                                                                      “I enjoyed my two years at WITT,” Tim says. “It made me more
                                                                                                                                                                                                                      confident, I achieved the qualification I wanted, and I was able
                                                                                                                                       +ORC    1
                                                                                                                                                   Energy before going international and working overseas for 10      to find work locally”.
                                                                                                                                                   years, including in Singapore and Russia.
                                                                                                                                                                                                                      Since 2015 WITT has also offered Bachelor of Applied
                                                                                                                                                   When he returned to Taranaki it was to begin studying for a        Management scholarships, worth up to $10,000.
                                                                                                                                                   degree, via Bachelor of Applied Management.
1. Special pricing is available until 30th June 2018, or while stocks last, at participating Ford New Zealand                                                                                                         Applications for 2019 will open later in the year and you
dealerships. The special price excludes on road costs, options and accessories and is not available in                                             Though he was regularly working at a senior level, Tim had no      can learn more about, and the qualification criteria at
conjunction with any other special offers.                                                                                                         formal degree. WITT was able to help him change that.              www.witt.ac.nz or email business@witt.ac.nz

                                             Energy City Ford
                                             108 Courtenay Street | NEW PLYMOUTH | P 06 757 5639 | energyford.co.nz                                WINTER 2018                                                                                              TARANAKI BUSINESS REVIEW     5
TARANAKI Business Review - WINTER 2018 - Taranaki Chamber
JONATHAN OUR PATHWAY FORWARD
         YOUNG
                                    We will reverse the government’s decision to ban new offshore
                                    exploration as we believe it is poorly planned, will not achieve emission
                                    reductions, but potentially increase them.

    YOUR LOCAL                      We will consult with the sector to see a planned, effective and
                                    smooth reduction of emissions to agreed levels, technology led and
                                    economically sound with definite environmental and economic outcomes.

         VOICE                      We will support advanced low or zero emission fuels as part
                                    of the mix of transport in NZ, in areas where battery or other technology
                                    is not suitable, with natural gas being the optimum feedstock for these
                                    advanced fuels.
                                                                                                                            Photo: Pip Guthrie

                                    We will reach out to build linkages with significant countries and
                                    companies who are leading R&D in advanced fuels to ensure we are
                                    pursuing best practice and support further R&D in New Zealand.
                                    We will work to advance Resource Management Act (RMA) and
                                    Exclusive Economic Zone (EEZ) reform to enable Carbon Capture and

just pour the bloody concrete...”   Storage (CCS) with the intention of keeping more carbon in the ground.
                                    We will collaborate to develop a cross sector Energy Strategy
                                    aimed at increasing renewables, reducing emissions, managing energy
                                    costs, and maintaining energy security.
                                    We will strive to protect the economy, firm investment certainty,
                                    retain skilled people and minimise social disruption.
                                    We will work to diversify the Taranaki economy alongside
                                    supporting the petrochemical industry.

                                    Corner of Gill & Liardet Streets, New Plymouth
                                    P 06 759 1363

         Jonathan Young
                                    E newplymouthmp@parliament.govt.nz
                                    W jonathanyoung.national.org.nz
                                      facebook.com/MPjonathanyoung
                                      jonathanyoungmp
                                    Authorised by Jonathan Young. Corner of Liardet & Gill St, New Plymouth

           “Bugger the boxing,
            just pour the bloody concrete...”
                                                              (we can help with the boxing)

            Putting people first
             P 06 758 7101
             E ENQUIRIES@LEGALSOLUTIONS.NZ
             W LEGALSOLUTIONS.NZ                                                                                                Photo: Pip Guthrie

6   TARANAKI BUSINESS REVIEW                                                                                  WINTER 2018
TARANAKI Business Review - WINTER 2018 - Taranaki Chamber
training.                                          3. Invest in soft skills
                                                                                                          workshops to help         work with you to
                                               Investing in soft skills does return                        your team grow.        your timeframe and
• Discuss your goal with the trainee
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                                                                                                                                                  have have          unknown to most in the Taranaki
                                                                                                                                                                     business community, but company owner
                                                                                                                                                                                                                   side of Civil Engineering, Shane spent a
                                                                                                                                                                                                                   further five years working for a couple of
                                                                                                                                                                                                                                                                    work he does for property developers.
                                                                                                                                                                                                                                                                    Whether it is land development,
  responsibility
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                                                                               into                           “What if we        “What if                            Shane Flavell has long been a trusted
                                                                                                                                                                     name in the region.
                                                                                                                                                                                                                   Taranaki construction companies,                 commercial development or
                                                                                                                                                                                                                                                                    maintenance, Shane also supports the

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                                                                                                               train them 22 you don’t                               After more than 11 years working in the
                                                                                                                                                                                                                   “Throughout my time I’d worked on a
                                                                                                                                                                                                                   vast range of projects, big and small,
                                                                                                                                                                                                                                                                    building contractors with earthworks, site
                                                                                                                                                                                                                                                                    clearing, site-work, foundations utilities

                                                                                                                and they 5 and they
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• Review ongoing learning and
                                                                                                           NEW  MANAGER       SUPERVISOR                             civil game he decided the time had come       including water drive replacements,              and construction of infrastructure.
  make   sure  their people reach                         understand
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                                                          investment
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                                                          and
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   what
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                                                      your training dollar? Here are a few                     and your own discussions
                                                                                                                                                                     years in the civil engineering field under    A few notable civil projects Shane was
      would
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                                                                                      are                                       33 and workshops                     my belt.                                      involved in were Summerset Mountain
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                                                                                                                              A STRONGER
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                                                                                                                                              TEAM                   ‘In the past 3 ½ years I saw a different
                                                                                                                                                                                                                   View, the Waitara Valley Methanol Plant
                                                                                                                                                                                                                   restart; Ravensdown development, multi-
   new
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                                                                                                                                                                     side of engineering, and it wasn’t for me,’
                                                                                                                                                                     ‘says Shane. “Being conformed to the
                                                                                                                                                                                                                   sport facility; numerous road rehabilitation
    plan
  plan    and
        and   set
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                                                                                                                                      1
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                                                                                                                                                            to to
                                                                                                                                                            andand   and being told ‘we don’t do that here.’       ”They are also aware that to contract Shane
                                                                                                                                                                                                                                                                    ‘’The fun bit about land development
                                                                                                                                                                                                                   Flavell means they’re contracting a man
     prior
         toto training:  they  needtoto    know
                                                       efficient use of time, less rework,
                                                     anan  investment
                                                         investment    totoanan   organisation,
                                                                               organisation,

                                                                                                                                     6
   prior    training: they  need        know                                                                                                                                                                                                                        work is transforming a paddock into new
                                                       resulting                                                                                                     “It was time to free my mind from out of      whose honesty, integrity and work ethics are
     why
   why    you
        you    have
             have    selected
                   selected      this
                              this     training
                                   training          resulting in in  better
                                                                   better     customer
                                                                            customer                                                                                                                                                                                streets, and watch families come and
 When you recruit a new person, how
     and
   and    what
        what     your
              your    expectations
                    expectations     are.are.
                                                       increased customer satisfaction.
                                                       service,
                                                     service,    better
                                                              better      decision-making,
                                                                       decision-making,                                                                              the box, ‘‘he says with a laugh.              beyond reproach. It’s an old-fashioned set
                                                                                                                                                                                                                                                                    plan their new family home.”
• •Discuss
     Discuss
     provider
   provider
              your
            your   goal
                 goal
               – ensure
             – ensure
                          with
                       with
                       thethe
                             the
 much thought do you give to the
                                the  training
                                  training
                               course
                            course    is is
                                                       less
                                                     less   interpersonal
                                                          interpersonal
                                                       communication,
                                                     communication,
                                                                              confl
                                                                           confl
                                                                            higher
                                                                         higher
                                                                                     ict,
                                                                                   ict,   clearer
                                                                                        clearer
                                                                                      staff
                                                                                    staff                  UNLOCK THE POTENTIAL
                                                                                                                        44 OF KEY STAFF
                                                                                                           BETTER PROCESSES FOR NEW STAFF
                                                                                                                                                                     “It was time to reinvigorate my passion
                                                                                                                                                                                                                   of values, perhaps, but one that really is the
                                                                                                                                                                                                                   point of difference with SKF Contracting.        SKF Contracting is a New Plymouth
     designed
   designed   toto meet
                 meet      these
                        these     goals.
                                goals.               • Survey customer satisfaction.
                                                       engagement,
                                                     engagement,         better
                                                                      better       teamwork
                                                                                teamwork     andand              DEVELOP
                                                                                                                DEVELOP   STRONG
                                                                                                                        STRONG   LEADERS
                                                                                                                               LEADERS                               for the industry.‘’

•orientation
   •Ask
      Ask
        forfor aprocess?
                 report
            a report    from
                     from    the
                           the   trainee
                               trainee
                                                       effi
                                                     effi  ciency.
                                                         ciency.                                              Theyour
                                                                                                           TheThe
                                                                                                               LMA
                                                                                                           Review LMAorientation
                                                                                                                  LMA
                                                                                                                      Programmeprogramme
                                                                                                                         Programme
                                                                                                                     Programme
                                                                                                                      is for
                                                                                                                  is for     senior
                                                                                                                          senior
                                                                                                                                     “THE PERFORMANCE
                                                                                                                                       LEADING
                                                                                                                                     LEADING
                                                                                                                                     managers
                                                                                                                                  managers
                                                                                                                                              FOR FOR  RESULTS
                                                                                                                                                    RESULTS
                                                                                                                                                    and develop
                                                                                                                                                to build
                                                                                                                                            to build                 Eleven years ago, Shane took advice from
                                                                                                                                                                                                                   Not surprisingly the SKF part of the name
                                                                                                                                                                                                                                                                    District Council approved contractor with
                                                                                                                                                                                                                                                                    a ‘safety acceptable’ status. That means
                                          • Survey staff satisfaction/ staff
  Part   of being    a good   manager  or business   owner is the
                                                                                                                                                                                                                   stands for Shane and Katy Flavell. They
                                                                                                                  EDGE” is perfecton-line
                                                                                                                                    for stafftraining.
                                                                                                                                                you have
                                                       Soft skills help people                                        on on   their
                                                                                                                           their    leadership
                                                                                                                                 leadership    skills.
                                                                                                                                            skills.
    when
  when     they
         they   return:
              return:   create
                      create   anan                  Soft skills help people toto
                                                                                dodo their
                                                                                   their   job
                                                                                         job
    expectation ofof “things  I will
                                  dodo                 better.
                                                                                                                    customised                                       a friendly acquaintance Sam Taverner,
                                                                                                                                                                                                                   own and run the business and Shane
                                                                                                                                                                                                                                                                    SKF is a pre-qualified contractor able to
The overview of how things work,
  expectation
    diff
  diff  erently”
      erently”
                  “things
               asas
                           I will
                    a result
                  a result ofof
                              thethe course.
                                   course.
                                                     better.
                                             engagement.                                                                      grand plans for.
                                                                                                                                                                     who advised him to find a career that
                                                                                                                                                                     allow him to use his brain, something that
                                                                                                                                                                                                                   says he couldn’t manage without Katy.
                                                                                                                                                                                                                                                                    undertake work on council sites.
                                          4.4.Measure
                                               Measure    the   returnonon
  responsibility for the continuous development
                                          • Reduced cost of    people in the
                                                        the   return
where   things
• •Review
     Review
               are and
              ongoing
           ongoing
                        basic health
                          learning
                       learning      and
                                   and
                                               investment
                                             investment
                                                                                                                                   55                                he could apply his passion to. This turned
                                                                                                                                                                                                                   “She does the books and helps me in so           With his expertise and experience,
     achievement
   achievement    ofof   outcomes
                      outcomes      atat regular
                                       regular
                                                           of recruitment-                                LEARNING WITH LIMITED TIME & MONEY                         out to be a life-changing decision.
                                                                                                                                                                                                                   many ways in the business, as well as            Shane can turn his hand to pretty much
and safety issues can be covered on
     intervals:
   intervals:   remind
              remind    thethe  trainee
                             trainee     about
                                      about                                                             LEARNING WITH LIMITED TIME & MONEY                                                                         holding down a part-time job and looking
                                                       How
                                                     How   cancan  you
                                                                 you    measure
                                                                     measure       a return
                                                                                 a return   onon                                                                                                                                                                    everything, including demolition, but also

dayskills
      one and  attributes     needed to do their  jobturnover.
                                                       well, now and into
                                             reduced
                                                                                                            A combination
                                                                                                         A combination      of implement
                                                                                                                         of implement      on-line
                                                                                                                                         on-line    programmes
                                                                                                                                                 programmes
     what
   what    they
         they    have
               have      learnt,
                      learnt,      provide
                                provide                your
                                                     your     training
                                                           training     dollar?
                                                                     dollar?      Here
                                                                               Here  areare  a few
                                                                                           a few                and  your own   discussions and   workshops          Shane didn’t think he would be able to        after our three young children.’’                is good at laying the foundations for new
                                                                                                              and your own   discussions  and  workshops

     new
   new
          but more
     opportunities
   opportunities
          habits
        habits
                    comprehensive
                   toto
                  will
                will
                          apply
                       apply
                        develop.
                     develop.
                                  learning
                               learning     and
                                          and          examples
                                                     examples       that
                                                                  that  maymay   apply
                                                                              apply  toto   your
                                                                                         your                   – a–cost
                                                                                                                     a cost  effective
                                                                                                                         effective     in-house
                                                                                                                                    in-house     solution.
                                                                                                                                              solution.              get the necessary qualifications, because
                                                                                                                                                                                                                   Already Shane and Katy are earning a
                                                                                                                                                                                                                                                                    buildings, so once he’s destroyed the
                                          • Internal succession/promotion.
                                                       organisation.
                                                     organisation.

  theTake
        future.areLike any   investment, there   needs to be a good return.
                                                                                                                                                                     he didn’t want to go to university for four                                                    building on your site, he’s pretty good at
programmes         important.                                                                                                                                                                                      reputation for delivering high-quality civil

                                                                                                                                     2
2.2.   Take  time
           time     with
                  with    new
                        new     Staff
                              Staff                  • •Overall
                                                          Overall   profi
                                                                  profi   t from
                                                                       t from     increased
                                                                                increased      sales,
                                                                                             sales,                                                                  years, but a career advisor pointed out                                                        starting to put it back together.
                                                          effi cient useofof  time, less  rework,                                                                                                                  engineering services to exceed the
  When
When    you
      you    recruit
           recruit   a new
                   a new   person,
                         person,    how
                                  how
                                                        effi cient
                                                          increased
                                                        increased
                                                                   use     time,
                                                                       customer
                                                                    customer
                                                                                  less rework,
                                                                                   satisfaction.
                                                                                 satisfaction.
                                                                                                                                   66                                this was not always the case,
                                                                                                                                                                                                                   satisfaction of their clients.                   “Our clients deal directly with the
The following is a minimum of what
  much
much    thought
      thought
  orientation
orientation
               dodo  you
                   you
              process?
            process?
                         give
                       give toto the
                               the
                                                     • •Survey
                                                          Survey customer
                                                               customer     satisfaction.
                                                                          satisfaction.                     BETTER
                                                                                                          BETTER
                                                                                                           Review
                                                                                                                   PROCESSES
                                                                                                                 PROCESSES
                                                                                                                  your
                                                                                                                             FOR
                                                                                                                           FOR   NEW
                                                                                                                               NEW
                                                                                                                        orientation
                                                                                                                                     STAFF
                                                                                                                                   STAFF
                                                                                                                                    programme    and develop
                                                                                                                                                                     “I worked for Opus fulltime during the day
                                                                                                                                                                                                                   While Shane works in civil
                                                                                                                                                                                                                                                                    engineer responsible for delivering

  Q:overview
     How    canofofhow
                   organisations                       • Time spent with all key people to
                                                                                                         Review your orientation programme    and  develop           and studied by correspondence to get                                                           their project, this helps to ensure
should
  The
The     be included:
      overview       how things
                       things   work,
                              work,
                                                     • •Survey
                                                          Survey staff
                                                               staff
                                                          engagement.
                                                        engagement.
                                                                       satisfaction/
                                                                     satisfaction/   staff
                                                                                   staff
                                                                                            NEW MANAGER OR SUPERVISOR
                                                                                                                      customised
                                                                                                                  customised      on-line
                                                                                                                               on-line    training.
                                                                                                                                       training.
                                                                                                                                                                     my diploma in highway engineering and
                                                                                                                                                                                                                   construction, there are two different,
                                                                                                                                                                                                                   yet complementary, markets for his
                                                                                                                                                                                                                                                                    a personalised service with direct
  where
where   things
      things     are
               are andand  basic
                         basic   health
                               health                                                                                                                                started my B Eng Tech.                                                                         communication between the client and
                                                          understand expectations, routine
                                                     • •Reduced
                                                          Reduced  cost
                                                                 cost ofof recruitment-
                                                                        recruitment-                                                                                                                               business. One is residential, in which he
  make sure their people reach
  and
and   safety
    safety    issues
           issues   cancan
                         bebe covered
                            covered onon
  day
day   one
    one   but
        but     more
             more       comprehensive
                     comprehensive
                                                          reduced
                                                        reduced   turnover.
                                                                turnover.                  The LMA Programme “SUCCESS STRATEGIES                                     “I was with Opus for seven years where        mainly works on driveways, landscaping,
                                                                                                                                                                                                                                                                    SKF Contracting,’’ he says.
                                                     • •Internal
                                                          Internal succession/promotion.
                                                          andGet   in touch – Shona Glentworth
                                                                 succession/promotion.
                                                               personalities.
  programmes     are  important.                                                                                                                                                                                   retaining walls and structures. Driveways
programmes    are  important.
                                                                                            FOR TEAM LEADERS AND SUPERVISORS”                                        I learnt so much about the field of civil                                                      To contact Shane for a free quote:

  their full potential?
                                                                                                                                                                     engineering and I’ll always be grateful to    are a bit of a speciality with Shane.            Ph: 027 586 3755
  The
The   following
    following  is is a minimum
                  a minimum  ofof what
                               what
  should
should  bebe included:
           included:                                                                     (SSTLS for short) covers all the key people skills                          them. For the opportunity they gave me.’’
                                                                                                                                                                                                                   While he’s adept at putting in a new one,
                                    06 769 9500•//Information about
                                                               928 //the–shona@implement.co.nz
                                                                           history,
                                                                                                                                                                                                                                                                    Email: shane@skfcontracting.co.nz
                                                   0274
                                                    Get
                                                          536
                                                      Getinintouch
                                                               touch      –Shona
                                                                             ShonaGlentworth
                                                                                    Glentworth
                                                                                                       that managers and                                             He’d found his calling.                       he’s conscious of the need to save his
                                                                                                                                                                                                                   clients money.
                                                                                                                                                                                                                                                                    or check out his website at

  1. By planning for it.
                                                                                                                                                                                                                                                                    www.skfcontracting.co.nz
                                                  values and strategies of the                          supervisors need.
                                    06
                                   06  769
                                      769  9500
                                          9500 ///0274
                                                  / 0274 implement.co.nz // implementonline.co.nz
                                                         536
                                                       536     ///shona@implement.co.nz
                                                             928
                                                           928    / shona@implement.co.nz
                                                   implement.co.nz///implementonline.co.nz
                                                                     / implementonline.co.nz
                                                          organisation.
                                                 implement.co.nz                                                                                                     WINTER 2018                                                                                                  TARANAKI BUSINESS REVIEW   9
TARANAKI Business Review - WINTER 2018 - Taranaki Chamber
InInTouch
     Touch                                                                                                                                                  What
                                                                                                                                                           What  we’ve
                                                                                                                                                                we’ve   done
                                                                                                                                                                      done   this
                                                                                                                                                                           this   year
                                                                                                                                                                                year
  Lights
Lights   shine
       shine   even
             even   brighter
                  brighter
     The NPDC-run
The NPDC-run        TSB Festival
             TSB Festival        of Lights
                           of Lights       brought
                                      brought      in visitors
                                              in more more visitors
                                                               to theto the region
                                                                      region       and added
                                                                             and added       more value
                                                                                        more value to ourto our economy,
                                                                                                          economy,       research
                                                                                                                    research from from
     Venture
Venture      Taranaki
        Taranaki        (VT) reveals.
                 (VT) reveals.

                                                                                                                                                                  Puke Ariki’s
                                                                                                                                                           Puke Ariki’s         latest exhibition
                                                                                                                                                                        latest exhibition           is proving
                                                                                                                                                                                            is proving   to be ato be a monster
                                                                                                                                                                                                                 monster   hit!    hit!        One ofOne
                                                                                                                                                                                                                                                      our of ourisgoals
                                                                                                                                                                                                                                                           goals   ZeroisWaste
                                                                                                                                                                                                                                                                           Zero Waste
                                                                                                                                                                                                                                                                                2040 and2040   and Beatrice
                                                                                                                                                                                                                                                                                            Beatrice   Bjorn isBjorn is helping
                                                                                                                                                                                                                                                                                                                 helping
                                                                                                                                                           PermianPermian   Monsters:
                                                                                                                                                                     Monsters:           Life Before
                                                                                                                                                                                 Life Before           the Dinosaurs
                                                                                                                                                                                               the Dinosaurs    helpedhelped    Puke Ariki
                                                                                                                                                                                                                        Puke Ariki                   us achieve
                                                                                                                                                                                                                                               us achieve that bythat  by checking
                                                                                                                                                                                                                                                                   checking          thestuff
                                                                                                                                                                                                                                                                             the right   rightisstuff
                                                                                                                                                                                                                                                                                                 goingisin
                                                                                                                                                                                                                                                                                                         going  in Taranaki’s
                                                                                                                                                                                                                                                                                                           Taranaki’s
                                                                                                                                                           museum museum
                                                                                                                                                                     to set atonew
                                                                                                                                                                                set record
                                                                                                                                                                                    a new record
                                                                                                                                                                                            for thefor   the highest
                                                                                                                                                                                                     highest  number  number    of visitors
                                                                                                                                                                                                                        of visitors in a in a recycling
                                                                                                                                                                                                                                                     recycling  bins.
                                                                                                                                                                                                                                                        bins. The  binThe bin auditor
                                                                                                                                                                                                                                                                       auditor          will educate
                                                                                                                                                                                                                                                                                will educate           residents
                                                                                                                                                                                                                                                                                               residents           about what
                                                                                                                                                                                                                                                                                                           about what
                                                                                                                                                                  single
                                                                                                                                                           single day    dayitsince
                                                                                                                                                                      since          it opened
                                                                                                                                                                                opened   in 2003.inSome
                                                                                                                                                                                                    2003. 1,920
                                                                                                                                                                                                           Somevisitors
                                                                                                                                                                                                                  1,920 visitors
                                                                                                                                                                                                                         went on went
                                                                                                                                                                                                                                    the on the can and
                                                                                                                                                                                                                                                     can  andbe
                                                                                                                                                                                                                                                       can’t  can’t be recycled,
                                                                                                                                                                                                                                                                 recycled, helpinghelping   our region
                                                                                                                                                                                                                                                                                    our region            to go greener.
                                                                                                                                                                                                                                                                                                  to go greener.
                                                                                                                                                                  Saturday
                                                                                                                                                           Saturday  duringduring
                                                                                                                                                                              Easter Easter
                                                                                                                                                                                      weekend.weekend.

 NearlyNearly   9,600 people
          9,600 people         from outside
                         from outside        our region
                                      our region  came came
                                                        to seeto see theThe value
                                                               the           The value
                                                                                  addedadded
                                                                                          to theto the Taranaki
                                                                                                 Taranaki        economy
                                                                                                           economy           increased
                                                                                                                      increased  from from
 lights lights
        duringduring   its 2017/2018
                its 2017/2018        season.
                                season.       VTthis
                                        VT says  says thisabout
                                                     was   was about
                                                                20% 20% $4.6m$4.6m
                                                                              in the in the 2016/2017
                                                                                      2016/2017  seasonseason
                                                                                                         to $5mtolast
                                                                                                                  $5m    last season.
                                                                                                                       season.
        morethe
 more than     than  the previous
                  previous         season.
                             season.

                                                                                                                                                                  We appreciated
                                                                                                                                                           We appreciated          the response
                                                                                                                                                                            the response          from people
                                                                                                                                                                                           from people           in our district
                                                                                                                                                                                                         in our district to the to the           Our world-class
                                                                                                                                                                                                                                           Our world-class   PukekuraPukekura
                                                                                                                                                                                                                                                                          Park wasPark was
                                                                                                                                                                                                                                                                                     one  of one of 18 across
                                                                                                                                                                                                                                                                                             18 parks  parks across
                                                                                                                                                                  water issues
                                                                                                                                                           water issues  causedcaused   by ex-Cyclone
                                                                                                                                                                                 by ex-Cyclone          Gita.
                                                                                                                                                                                                Gita. Our     Our community
                                                                                                                                                                                                            community    pulled pulled           New Zealand
                                                                                                                                                                                                                                           New Zealand    to win to
                                                                                                                                                                                                                                                                  thewin  the coveted
                                                                                                                                                                                                                                                                       coveted    Green Green   Flag award
                                                                                                                                                                                                                                                                                         Flag award  marking  marking
                                                                                                                                                                                                                                                                                                                the    the
                                                                                                                                                                  together
                                                                                                                                                           together        as emergency
                                                                                                                                                                    as emergency   measuresmeasures  were introduced
                                                                                                                                                                                              were introduced            forwithout
                                                                                                                                                                                                                  for those  those without outstanding
                                                                                                                                                                                                                                                 outstanding
                                                                                                                                                                                                                                                         qualityquality   of a space.
                                                                                                                                                                                                                                                                  of a green    green space.  Thehas
                                                                                                                                                                                                                                                                                       The park    park
                                                                                                                                                                                                                                                                                                      nowhas  now
                                                                                                                                                                                                                                                                                                            won     won the
                                                                                                                                                                                                                                                                                                                  the
                                                                                                                                                           water. water.
                                                                                                                                                                  A hugeA‘thank
                                                                                                                                                                           huge ‘thank
                                                                                                                                                                                 you’ toyou’ to everyone
                                                                                                                                                                                         everyone          forhelp
                                                                                                                                                                                                   for their   their help
                                                                                                                                                                                                                   and    and patience. award award
                                                                                                                                                                                                                        patience.                 for fivefor fivein
                                                                                                                                                                                                                                                           years   years
                                                                                                                                                                                                                                                                     a row in after
                                                                                                                                                                                                                                                                              a rowexperts
                                                                                                                                                                                                                                                                                     after experts  assessed
                                                                                                                                                                                                                                                                                             assessed          its cleanliness,
                                                                                                                                                                                                                                                                                                       its cleanliness,
                                                                                                                                                                                                                                                 sustainability
                                                                                                                                                                                                                                           sustainability  and sixand   sixcriteria.
                                                                                                                                                                                                                                                                    other   other criteria.
       The
 The TSB    TSB Festival
          Festival       of Lights
                   of Lights had a had
                                   hugea programme
                                         huge programme      of events The survey
                                                       of events             The survey
                                                                                   foundfound    that 95.8%
                                                                                          that 95.8%         of festival-goers
                                                                                                       of festival-goers       were either
                                                                                                                         were either
       including
 including       Glowwhich
           Glow Yoga    Yoga which
                              packedpacked  out
                                      out the    theParker
                                               Fred   Fred Parker
                                                            Lawn.Lawn.extremely
                                                                             extremely   satisfied
                                                                                  satisfied or veryorsatisfied
                                                                                                      very satisfied withexperience
                                                                                                               with their their experience
                                                                                                                                     at    at
       A programme
 A programme           for seniors
                for seniors        wasnew
                             was also  alsothis
                                            new   this season.
                                                season.                      the seven-week
                                                                       the seven-week   event.event.

SeeSee  it this
    it this     winter
             winter
See it See  it in
       in the     theisCity
                City        is keeping
                       keeping         our
                                 our city   city centre
                                          centre        buzzing
                                                  buzzing in Juneinand
                                                                    JuneJuly.
                                                                          and July.

                                                                                                                                                                  There
                                                                                                                                                           There was     wasgreat
                                                                                                                                                                       some    somenews
                                                                                                                                                                                     greatin
                                                                                                                                                                                           news  in Waitara
                                                                                                                                                                                             Waitara when itwhen    it was revealed
                                                                                                                                                                                                              was revealed                        Our Digital
                                                                                                                                                                                                                                           Our Digital          Draft District
                                                                                                                                                                                                                                                        Draft District  Plan hasPlan hasbreaking
                                                                                                                                                                                                                                                                                  been    been breaking new ground
                                                                                                                                                                                                                                                                                                  new ground
      FEASTival
FEASTival       – Taranaki’s
          – Taranaki’s        Restaurant
                       Restaurant   Week Week       The Royal
                                              The Right Right Royal
                                                              CabaretCabaret
                                                                        Fest isFest is offeringGet your
                                                                                offering             Getskates
                                                                                                          your skates   on at
                                                                                                                 on at the     the
                                                                                                                             See it See  it in
                                                                                                                                    in the      the City
                                                                                                                                             City                 construction
                                                                                                                                                           construction          consents
                                                                                                                                                                          consents         had quadrupled
                                                                                                                                                                                    had quadrupled          over
                                                                                                                                                                                                     over the  lastthe  last financial
                                                                                                                                                                                                                     financial             for howfor how councils
                                                                                                                                                                                                                                                    councils  can go can   go digital
                                                                                                                                                                                                                                                                       digital        for quicker
                                                                                                                                                                                                                                                                               for quicker        and easier
                                                                                                                                                                                                                                                                                           and easier access access
      runs 5-10
runs from  fromJune
                 5-10and
                      Juneincludes
                            and includes
                                    mouth-mouth-
                                              a wildaweekend
                                                      wild weekend   of cabaret,
                                                              of cabaret,  comedy comedy
                                                                                     and and         Ice Skating
                                                                                               Ice Skating  Rink inRink
                                                                                                                    the in  the
                                                                                                                         city   city centre
                                                                                                                              centre  from 28  from 28     year toyear
                                                                                                                                                                   $20m.to $20m.  Theincludes
                                                                                                                                                                           The work    work includes
                                                                                                                                                                                              82 new82   new homes
                                                                                                                                                                                                       homes   over the over
                                                                                                                                                                                                                          lastthe last two to services.
                                                                                                                                                                                                                                two               to services.  The e-plan
                                                                                                                                                                                                                                                        The e-plan   has so has   so far
                                                                                                                                                                                                                                                                              far won    won
                                                                                                                                                                                                                                                                                       two    two awards
                                                                                                                                                                                                                                                                                           awards        from
                                                                                                                                                                                                                                                                                                   from the  NZthe NZ
                                                                                                                                                                  years, on
                                                                                                                                                           years, many    many
                                                                                                                                                                             the on the eastern
                                                                                                                                                                                 eastern side ofside of thenear
                                                                                                                                                                                                 the river  riverthe
                                                                                                                                                                                                                  near   the fantastic
                                                                                                                                                                                                                      fantastic  new new SocietySociety
                                                                                                                                                                                                                                                   of LocalofGovernment
                                                                                                                                                                                                                                                              Local Government      Managers
                                                                                                                                                                                                                                                                             Managers          and
                                                                                                                                                                                                                                                                                         and the NZthe NZ Planning
                                                                                                                                                                                                                                                                                                    Planning
      watering
watering menusmenus     from
                 from just    justpop-up
                            $20,   $20, pop-upburlesque
                                                    burlesque  from
                                                         from 28     28to
                                                                  June  June  to 1 July.
                                                                          1 July.                    June
                                                                                               June to     to 15 July.
                                                                                                       15 July.                                            CliftonClifton  Park sports
                                                                                                                                                                   Park sports   hub. hub.                                                        Institute.
                                                                                                                                                                                                                                           Institute.        See
                                                                                                                                                                                                                                                      See it at   it at districtplan.npdc.govt.nz/eplan
                                                                                                                                                                                                                                                                districtplan.npdc.govt.nz/eplan
eventsevents  and
       and lots   lots more.
                more.

                                                   newplymouthnz.com
                                                newplymouthnz.com      NewPlymouthDistrictCouncil
                                                                   NewPlymouthDistrictCouncil     @NPDCouncil
                                                                                               @NPDCouncil                                                                                                       newplymouthnz.com
                                                                                                                                                                                                               newplymouthnz.com      NewPlymouthDistrictCouncil
                                                                                                                                                                                                                                  NewPlymouthDistrictCouncil     @NPDCouncil
                                                                                                                                                                                                                                                              @NPDCouncil

10 TARANAKI BUSINESS REVIEW                                                                                                         WINTER 2018                     WINTER 2018                                                                                                                     TARANAKI BUSINESS REVIEW      11
TARANAKI Business Review - WINTER 2018 - Taranaki Chamber
SPONSORS

                                            Te Karaka, Taranaki’s charitable foundation, has partnered
                                            with numerous generous people and organisations since
                                            our launch with Sir Stephen Tindall in June 2016. We have:
                                            •   17 endowment funds
                                            •   $1m+ funds under management and pledged
                                            •   Distributed $50k+ in grants to:
                                                ° At risk youth through START Taranaki
                                                ° Members of the hearing and visually impaired community
                                                ° Families and social services
                                                ° Educational causes and scholarships

                                            “Taranaki people are very community focused and Te Karaka
                                             offers a way these people can give to causes that are
                                             meaningful to them, forever. I like the local focus, prudent
                                             management and ongoing reinvestment model,”
                                             says Govett-Quilliam Associate Blair McNamara.
                                            Endowment Funds
                                            Not only does Te Karaka provide individuals and families with a way
                                            to support causes close to their hearts through endowment giving,
                                            organisations too can establish endowment funds. People support Te
                                            Karaka because we are:
                                            •   Taranaki-focused and able to respond to broad needs
                                            •   Prudent stewards of our donors’ gifts and their wishes
                                            •   Professionally run by reputable trustees and specialist
                                                committee members
                                            •   A registered charity with donee tax status

                                            Grant Management
                                            Te Karaka can look after your grant management. From administering
                                            your organisation’s sponsorship portfolio to managing your trust.
                                            Benefits include:
                                            •   Help growing support and recognition for your organisation
                                            •   The benefit of accumulated funds and a professional funds               OTHER SUPPORTERS
                                                management service
                                                                                                                              Halliwells
                                            •   Economies of scale from lower administration costs and reduced risks
                                                                                                                         Lysaght-Watt Trust
                                            •   Help managing the distribution of grants in line with your wishes
                                                                                                                            Tucker Media
                                            Christmas Giving                                                           Sutherland Governance
                                            We’re not giving Christmas cards this year, knowing the money saved         Ahu Ahu Beach Villas
                                            is going towards granting more to people and important causes in           Vospers Funeral Services
                                            our community.
                                                                                                                        FUNDING PARTNERS
                                            Why not copy this initiative and give the money you save on cards (and
                                            gifts) to Te Karaka’s Taranaki Fund – a general fund for priority needs.

                                            Find out more about how Te Karaka can partner with you, contact:

                                                            Grace Wesolowska
                                                            Chief Executive
                                                            021 853 899
                                                            grace@tkf.org.nz tkf.org.nz

12 TARANAKI BUSINESS REVIEW   WINTER 2018
TARANAKI Business Review - WINTER 2018 - Taranaki Chamber
Mark Houghton
                                                                                                                                                                                                                                                                  Branch Supervisor
                                                                                   People // Process // Performance                                                                                                                                                                                                                         CUSTOMER SUPPORT
                                                                                                                                                                                                                                                                  M   +64 27 430 0905                                                            0800 806 139
                                                                                                                                                                                                                                                                  T   +64 6 759 7817
                                                                                                                                                                                                                                                                                                                                         SERVICE INFORMATION
                                                                                                                                                                                                                                                                  F   +64 6 759 7818
                                                                                                                                                                                                                                                                                                                                                  0800 800 230
                                                                                                                                                                                                                                                                  E   mark.houghton@dxmail.co.nz
 ReviveMeMarketing.com                                                       TA K E YO U R B U S I N E S S TO T H E N E X T S T E P                                                                                                                                                                                                DX BOX NR59901

             Revive Me                                                           06 769 9500 // 0274 536 928                                                                                                                                                      www.dxmail.co.nz
                                                                                                                                                                                                                                                                                                                Unit 3, 674 Devon Road, Waiwhakaio
                                                                                                                                                                                                                                                                                                                  New Plymouth 4312, New Zealand
             Web . Social . Video                                          shona@implement.co.nz // implement.co.nz

                                                                         EVENTS CALENDAR 2018
                                                                         For more information go to www.taranakichamber.co.nz

                                                                          JUNE                                                             JULY                                                            AUGUST
                                                                                                                                                                                    NOTs - G.J. Gardner
                                                                         1                               17                               1                                    17   Homes - North         1    Business Showcase      17
                                                                                                                                                                                    Brown Bag
                                                                         2                               18                               2                                    18   Lunchtime Series      2                           18
                                                                                                                NOTs Tandem Group
                                                                         3    Pukeiti Explorer Day       19     - South                   3     Business Connections           19                         3                           19
   Gordon & Mrs Brown                                                    Gordon & Mrs Brown                                                   Gordon & Mrs Brown                                                                           Taranaki Careers
                                                                                                                Business Awards Launch          Brown Bag  Lunchtime                School Holidays                                        Expo Trust
   9 Kennedy Place, New Plymouth                                         9 Kennedy Place, New Plymouth
                                                                         4                               20                               4   9 Kennedy Place, New Plymouth
                                                                                                                                                                               20                         4    Pukeiti - Workshop     20
                                                  Get it                                                   Get it                                                               Get it
   06 758 4721                                                           06 758 4721
                                                                                                                - TSB Boadroom                  Series - Implement
                                                                                                                                              06 758 4721
                                                                                                                                                                                    Finish
   Gordon: 027 776 6277                                                  Gordon: 027 776 6277                                                       027 776 6277
   Mrs Brown (Kath): 027 306 1962
                                                                         5    Feastival 5 –10
                                                                                         th    th
                                                                                                      21
                                                                         Mrs Brown (Kath): 027 306 1962
                                                                                                                                          5 Gordon:
                                                                                                                                            Mrs Brown (Kath): 027 306 1962
                                                                                                                                                                               21   Shop Local Starts     5                           21   NOTs- South

   gordon@getitwrite.co.nz
                                                  Write!                 6    Brown Bag Lunchtime
                                                                              Series - Implement
                                                                         gordon@getitwrite.co.nz         22W rite!                        6 gordon@getitwrite.co.nz            W
                                                                                                                                                                               22 rite!
                                                                                                                                                                                    Hollard Garden
                                                                                                                                                                                    Workshop              6                           22
   kath@getitwrite.co.nz                                                 kath@getitwrite.co.nz                                                kath@getitwrite.co.nz
                                                                                                                                                                                                               TSB Community Trust
   www.getitwrite.co.nz                                                  7
                                                                         www.getitwrite.co.nz            23                               7 www.getitwrite.co.nz               23                         7    Business Connections   23
                                                                                                                Hollard Garden
                                                                         8                               24     Workshop                  8                                    24                         8                           24                        Chubb New Plymouth
   Gordon & Mrs Brown                                                    Gordon & Mrs Brown                                                   Gordon & Mrs Brown
                                                                              Taranaki Bride of the             Business Excellence
                          SHANE FLAVELL
   9 Kennedy Place, New Plymouth
                                      Managing Director
                                                                         9    Year Place, New Plymouth25
                                                                         9 Kennedy                              Awards - Entries Open     9 9 Kennedy
                                                                                                                                              School Holidays
                                                                                                                                                      Place, New Plymouth 25                              9                           25
   06 758 4721
   Gordon: 027 776 6277
   Mrs Brown (Kath): 027 306 1962
                                                  Get it
                                           027 586 3755
                                           shane@skfcontracting.co.nz
                                                                         06 758 4721
                                                                        10   2018 Taranaki
                                                                         Gordon: 027 776 6277
                                                                             Weddings Show
                                                                         Mrs Brown (Kath): 027 306 1962
                                                                                                         26Get it                             06 758 4721
                                                                                                                                         10Gordon: 027 776 6277
                                                                                                                                              Mrs Brown (Kath): 027 306 1962
                                                                                                                                                                                Get it
                                                                                                                                                                               26   Les Miserables
                                                                                                                                                                                    26th–11th August      10                          26   Hollard Gardens
                                                                                                                                                                                                                                           Workshop             Chubb New Zealand

                                                  Write!                                                 27W rite                                                              W
                                                                                                                                                                                                                                                                11 Port View Crescent

                                                                                                                                                                               27 rite
                                           www.skfcontracting.co.nz

                                                                                                                  !                                                                    !
                                                                                                                                                                                                                                                                PO Box 4254
                                           PO Box 527                   11                                                               11                                                               11   Pukeiti Workshop       27                        New Plymouth, New Zealand
   gordon@getitwrite.co.nz                                               gordon@getitwrite.co.nz                                              gordon@getitwrite.co.nz                                                                                           Tel:     +64 6 757 6220
                                           New Plymouth 4340
                                                                                                                                                                                                                                                                Email: newplymouth@chubb.co.nz                 www.chubb.co.nz
   kath@getitwrite.co.nz                                                    Strategic Pay Business
                                                                         kath@getitwrite.co.nz                                                kath@getitwrite.co.nz
   www.getitwrite.co.nz
                                                                        12  Connections
                                                                         www.getitwrite.co.nz
                                                                                                   28                                    12www.getitwrite.co.nz                28                         12   Shop Local Ends        28
                                                                                                                                                                                                                                           Brown Bag          DESIGN, DIGITAL &                                                    Pos
                                                                                                                                                                                                                                                                                                                                      ters Brochures
                                                                        13                               29                              13                                    29   Tupare Workshop       13                          29   Lunchtime Series   OFFSET PRINTING                                                 Pe
                                                                                                                                                                                                                                                                                                                                ns
                                                                                                                                                                                                                                                                                                                                                     Bu
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   Gordon & Mrs Brown                                                    Gordon & Mrs Brown                                                   Gordon & Mrs Brown

                                                                                                                                                                                                                                                                                                                        slet

                                                                                                                                                                                                                                                                                                                                                                      ard
                                                                        14                           30                                  149 Kennedy Place, New Plymouth 30                               14   Running of the Bulls   30                      89-91 Gill Street,

                                                                                                                                                                                                                                                                                                               zines New

                                                                                                                                                                                                                                                                                                                                                                         s Cat
   9Marton  Salisbury
    Kennedy Place, New Plymouth                                          9 Kennedy Place, New Plymouth                                                                                                                                                        New Plymouth

                                                                                                                                                                                                                                                                                                                                                                              alogues C
                                                  Get it                                                      Get it                                                           Get it
   Partner - Business                                                                                                                                                                                                                                         Phone • (06) 757 5531
   06
    New758  4721
       Plymouth Partners                                                 06 758 4721                                                          06 758 4721                           Andrew More                Brown Bag                                      Fax • (06) 758 7814

                                                                                                                                                                                                                                                                                                           Maga
   DDI. 06 759 4735 M. 021 311 405
   Gordon:     027   776 6277
                                                                        15
                                                                         Gordon: 027 776 6277
                                                                                                                                         15Gordon: 027 776 6277                31   CA - Training         15   Lunchtime Series       31                      Email • info@jago.co.nz

                                                                                                                                                                                                                                                                                                                                                                                       alen
   F. 06 758 2897 E. marton_salisbury@bnz.co.nz

                                                                                                                                                                                                                                                                                                       ics
                                                                                                                                                                                                                                                                                                     ph

                                                                                                                                                                                                                                                                                                                                                                                           da
   Mrs  Brown
            Support(Kath):   0270800
                                  3062731962                             Mrs Brown (Kath): 027 306 1962                                       Mrs Brown (Kath): 027 306 1962

                                                  Write!                                                      Write!                                                           Write!
   Partners         Centre FREE.        916

                                                                                                                                                                                                                                                                                                   ra

                                                                                                                                                                                                                                                                                                                                                                                             rs
                                                                              TSB Top Shop Awards
                                                                        16                                                               16                                                               16
                                                                                                                                                                                                                                                                                                                             G                       Co
   F 0800 283 617 E PartnersSupport@bnz.co.nz
                                                                                                                                                                                                                                                              FREE PHONE:                                                                    lop
                                                                                                                                                                                                                                                                                                                                                es     mp
                                                                                                                                                                                                                                                                                                                                                         lime
                                                                              Evening
                                                                                                                                                                                                                                                              0800 524 6774
   Level 1, 13-15 Devon Street East                                                                                                                                                                                                                                                                                                Slips Enve                nt
   New Plymouth 4310, New Zealand
   gordon@getitwrite.co.nz                                               gordon@getitwrite.co.nz                                              gordon@getitwrite.co.nz
   kath@getitwrite.co.nz                                                 kath@getitwrite.co.nz                                                kath@getitwrite.co.nz
   www.getitwrite.co.nz                                                  www.getitwrite.co.nz                                                 www.getitwrite.co.nz
                                                                                                                                                                                                                                                                                ABC Catering
                                                                                                                                                                                                                                                                                          Ant Bates 0272938697
   Gordon & Mrs Brown                                                    Gordon & Mrs Brown                                                   Gordon & Mrs Brown                                                                                                                       www.abc-catering.co.nz
  CAMERON          GALL
  9 Kennedy Place, New Plymouth                                          9 Kennedy Place, New Plymouth                                        9 Kennedy Place, New Plymouth                                                                                                          abc.catering@hotmail.com
  Arborist
  06 758 4721
   Gordon: 027 776 6277
   treeprotaranaki@gmail.com
   Mrs Brown (Kath): 027 306 1962027 900 2537
                                                  Get it                 06 758 4721
                                                                         Gordon: 027 776 6277
                                                                         Mrs Brown (Kath): 027 306 1962
                                                                                                              Get it                          06 758 4721
                                                                                                                                              Gordon: 027 776 6277
                                                                                                                                              Mrs Brown (Kath): 027 306 1962
                                                                                                                                                                               Get it                                                                                                 #antsnacksthefoodtruck
                                                                                                                                                                                                                                                                                 we deliver to your home ~ office ~ venue
   Treepro Taranaki Ltd

   gordon@getitwrite.co.nz
                                                  Write!
                                 www.treeprotaranaki.co.nz

                                                                         gordon@getitwrite.co.nz
                                                                                                              Write!                          gordon@getitwrite.co.nz
                                                                                                                                                                               Write!                                                                                                                                                   easy as 123...

14 kath@getitwrite.co.nz
   TARANAKI BUSINESS REVIEW                                              kath@getitwrite.co.nz                                                kath@getitwrite.co.nz
                                                                                                                                               WINTER 2018                           WINTER 2018                                                                                                   TARANAKI BUSINESS REVIEW                                                         15
   www.getitwrite.co.nz                                                  www.getitwrite.co.nz                                                 www.getitwrite.co.nz
TARANAKI Business Review - WINTER 2018 - Taranaki Chamber
CHAMBER EVENTS
Interesting and diverse Chamber events continue around
the region . . .
                                                                 BARA                                                                                                                           INVESTING
                                                                                                                                                                                                IN A CHILD’S FUTURE
                                                                 Our Winter Shop Local promotion is
In April the Diversity Works Regional Roadshow came to town      scheduled to run from Saturday 21
to talk about The Workplace of the Future. We teamed up with     July to Sunday 12 August.
the Ministry of Social Development to host this well attended
presentation.                                                    On Tuesday 14 August “Running                                            CLEVER KIDS EDUCATION                         She volunteered and tutored at Taranaki         chemistry and biology are offered (one-
                                                                 of the Bulls” will be held on Devon                                      CENTRE IN NEW PLYMOUTH                        Adult Literacy for five years, emerging         off and combinations of subjects are also
Information evenings for TSB Top Shop were held in Hawera,       Street West. This fun family event                                                                                     with a Level 5 Diploma in Adult Literacy.       possible).
                                                                                                                                          PRIDES ITSELF ON MAKING A                     She is one of several staff members at
Stratford and New Plymouth prior to nominations opening on       will take place after school and will
27 April. Following a two week period the 10 finalists in each   celebrate the start of the Mitre 10                                      DIFFERENCE TO CHILDREN’S                      the centre who are qualified SPELD tutors       The Centre offers free assessments for
category were announced and all finalists were then visited by
our mystery judging panel.
                                                                 Cup season and Ranfurly Shield
                                                                 defences for our Taranaki Rugby
                                                                                                         B A R A
                                                                                                            BU S I N E S S & R ET AI L
                                                                                                                                          LIVES – AND OWNER ANGELA
                                                                                                                                          HEY WOULDN’T HAVE IT ANY
                                                                                                                                                                                        or have had experience working with
                                                                                                                                                                                        children with learning disabilities
                                                                                                                                                                                                                                        primary school pupils. There are other
                                                                                                                                                                                                                                        specials on offer from this proudly locally-
                                                                 team.                                                                                                                                                                  owned-and-operated business.
At the awards evening on 16 June, category winners, North,
                                                                                                                ASSOCIATION
                                                                                                                                          OTHER WAY.                                     “I still do it, and I want Clever Kids to be
Central and South Taranaki Regional winners and the TSB          We welcome our new BARA members – Snug Lounge, Ms                                                                      more about helping children with learning       For more information, contact Donna,
                                                                                                                                          The more you talk to this socially aware                                                      the Centre’s office manager, or Angela
Top Shop Supreme winner will be announced. Tickets are on        White, Re:Vision Ltd, New Plymouth Auto Electrical. Thanks               educator, the more you think of the truth     difficulties as well.’’
sale now for this fabulous evening which celebrates Customer     for contributing and supporting a vibrant CBD!                                                                                                                         at 155 Devon St East (upstairs) or phone
                                                                                                                                          of the old saying, usually attributed to      So, the Centre has lots of expertise to         (06) 7699 963, mobile 027 229 4483
Service Excellence.                                                                                                                       Confucius: “Give a man a fish, and you’ll
                                                                 If you are passionate about the city you live in and have a                                                            achieve her goal.                               or email info@cleverkids.co.nz
                                                                                                                                          feed him for a day. Teach a man to fish,
In early May Wellington Airport gave a lunchtime presentation    genuine interest in keeping the CBD alive, then we want you
                                                                                                                                          and you’ve fed him for a lifetime.”           Angela acknowledges that there are
about their airport development, tourism development and         to be part of an organisation that has the same philosophy,
                                                                                                                                                                                        many school children not meeting the
                                                                                                                                                                                                                                        HOW YOU CAN HELP
growth and the opportunity for regional tourist dispersal.       passion and drive. Please contact Michelle to discuss BARA               Angela is determined to improve youngsters                                                    Whether you are a business, service
                                                                 membership.                                                                                                            curriculum standards for their year level.
                                                                                                                                          in our community through increasing their                                                     club, charity or an individual who simply
Later in May Fisher Funds and TSB hosted a business breakfast
                                                                                                                                          literacy and numeracy ability.                She’s backed up by Courtney.                    wants to help, you could make a lifelong
where Fisher Funds CIO Frank Jasper discussed turbulent          Follow BARA on        – New Plymouth CBD Alive
                                                                                                                                                                                                                                        difference for a child by funding a
investment markets, effects on business and the impact on                                                                                 “Clever Kids Education Centre is a            “Given the size of the education system         scholarship for a child or young person to
KiwiSaver accounts.                                                                                                                       tutoring business for children in years       it’s hard to keep track of so many moving
                                                                 ADVOCACY                                                                                                                                                               receive one-on-one tuition at the Clever
                                                                                                                                          1 to 13 at school, but we specialise in       parts so it’s easy for a student to fall        Kids Education Centre.
                                                                                                                                          children in the primary school sector who     through the cracks.’’
UPCOMING EVENTS INCLUDE:                                         Submissions to the NPDC LTP 2018-2028 were lodged
                                                                                                                                          may need help with their literacy and                                                         It’s a remarkably affordable gesture,
                                                                 from both Taranaki Chamber of Commerce and BARA.
16 June TSB Top Shop Awards Evening                                                                                                       numeracy.                                     Schools sometimes refer students                especially as it would be a tax deductible
                                                                 Items addressed included Water Resilience Network, Storm
                                                                                                                                                                                        to the Centre and Angela says she               expense for a business. Courtney says
                                                                 Water issues in the CBD, Zero Waste, Recycling and waste                 “We offer one-on-one tuition because we       actively promotes liaison with the school       whoever offers the scholarship could well
20 June TSB Taranaki Chamber of Commerce Business                collection for Commercial and Industrial businesses, Flagship            feel this is the best model, but we can be    teachers. “We’re here to support them.          have it done in their name.
        Excellence Awards Launch                                 Projects, Rating differential for Commercial and Industrial              flexible.”                                    For me it’s a social project in many
                                                                 properties, CBD events and projects and the NPDC Parking                                                                                                               A typical one-year scholarship costs
                                                                                                                                                                                        ways”.
25 June Entries open for TSB Taranaki Chamber of                 Strategy.                                                                Marketing co-ordinator, Courtney Hilden,                                                      around $2500 a year, but Courtney says
        Commerce Business Excellence Awards                                                                                               points out that works well for parents too.   “I want to do the best for the community.       they are happy to discuss the details and
                                                                                                                                                                                        In my personal tutoring I was only ever         packages with anyone.
                                                                                                                                          “It offers them the best value for their      able to help 10 students a week. Now
                                                                                                                                          investment in their children. We get the      I can help 100 students a week. It’s            “Often the recipient will be a student
                                                                                                                                          best results that way.’’                      important that we are accessible to             from a low-decile area and schools could
                                                                                                                                          Angela took over the business, which          anyone, including children from lower-          be approached to nominate a pupil they
                                                                                                                                          opened in 2005, in January. She was a         decile areas who can’t afford it.’’             know has the need and would really
                                                                                                                                          tutor there and bought the business from                                                      benefit from such a scholarship.’’
                      Jessica Parker                                                     Michelle Brennan                                                                               The modern, new premises Clever Kids
                      Events & Office Coordinator                                        BARA Membership & Events Coordinator             the previous owners.                          Education Centre now occupies level one         After that everything is done by Clever
                                                                                                                                          She is a superbly qualified educator.         at 155 Devon St East in New Plymouth            Kids, although the company offering the
                                                                                                                                                                                        provides the perfect environment for            scholarship would be able to meet the
                                                                                                                                          She had a science background with an          learning.                                       recipient and get progress reports.
                                                                                                                                          engineering degree, and then retrained as
                                                                                                                                          a secondary school teacher and taught         Subjects offered for Years 1-8 are              “We have students who have been here
                                                                                                                                          maths. After a stint living overseas she      reading, writing, spelling and maths (in        for 10 years, because we have high
                                                                                                                                          returned with a strong interest in adult      any combination needed). For Years              customer satisfaction and the student
                                                                                                                                          literacy.                                     9-13 students, English, Maths, French           has done well as a result.’’
                                                                                                                                                                                        and the sciences, including physics,

16 TARANAKI BUSINESS REVIEW                                                                                                 WINTER 2018   WINTER 2018                                                                                                  TARANAKI BUSINESS REVIEW   17
TARANAKI Business Review - WINTER 2018 - Taranaki Chamber
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20 TARANAKI BUSINESS REVIEW                                                                                              WINTER 2018
WHERE’S ALL MY
                                                                                                                                                                                                             MONEY GONE?
    If you are thinking of selling,                                                                                                       It’s a common question we get as accountants,
    now is the time to consider                                                                                                            often around tax time. We deliver the news...
                                                                                                                                                  “Congrats! A record profit. Well done, we’d
    your options.                                                                                                                                  better get you to pay some more tax”. The
                                                                                                                                                   news is greeted by a “Profit? If I made so
                                                                                                                                                                                                If you’ve paid cash for new business assets during the year,
                                                                                                                                                                                                those purchases come out of your cash profit.
                                                                                                                                                    much money, where is it all? I’ve got no

ust pour the bloody concrete...”
                                                                                                                                                    money to pay more tax!”                     Some of the profit may be tied up in higher stock levels or an
    Call me today for a                                                                                                                            I had this very conversation with one of
                                                                                                                                                                                                increase in the total amount owing to you by debtors at the
                                                                                                                                                                                                end of the year. This is effectively profit earned that has not yet
    free no-obligation market
    Team Taranaki Ltd Licensed Agent REAA 2008
                                                                                                                                                    my tradies. He’s an electrician, a very
                                                                                                                                                    good one, hardworking. After a few
                                                                                                                                                                                                converted to cash.

    appraisal.                                                                                                                                       reminders about where his profit goes,
                                                                                                                                                     he quickly realises where the money
                                                                                                                                                                                                And then there’s the cash you need to live on. Your drawings. Do
                                                                                                                                                                                                you know how much you’ve spent? Or do you find out at the end
                                                                                                                                                     has gone.                                  of the year when you’re told you’ve overspent. Often you will be
                                                                                                                                                                                                surprised by the total amount of cash drawings taken for the year.
                                                                                                                                                   It’s easy to spend money when you work
                                                                                                                                                  hard and see the cash rolling in. You pay     Your best bet is to know in advance, or at least during the ride,
                                                                                                                                                your expenses and the rest is profit, right?
                                                       Janine Baldock                                                                           Well, not quite.
                                                                                                                                                                                                what cash is coming in, going out and what will be left at the
                                                                                                                                                                                                end. Forecasting your profit and cash flow and monitoring it will
                                                                  Sales Consultant
                                                                                                                                                                                                eliminate those unpleasant surprises and leave you feeling in
                                                     M 027 529 9475 P 06 759 9160                                                             Let’s sketch it out. Your profit, at its
                                                                                                                                                                                                control. You will know how much to set aside for tax, how much
                                                 janineb@taranakiharcourts.co.nz                                                              simplest, is income less expenses. Let’s
                                                                                                                                                                                                you can spend on the new Ute, and how much you can take for
                                                              www.taranakiharcourts.co.nz                                                     say this profit is a cash profit (we’ll assume
                                                         51 Devon Street West, (PO Box 610)                                                                                                     yourself.
                                                                                                                                              no depreciation for now, that’s not a cash
                                                          New Plymouth 4340, New Zealand
                                                                                                                                              expense). You’ll need to pay tax on this          Want to better understand and be in control of your money?
                                                              Team Taranaki Ltd Licensed Agent REAA 2008
                                                                                                                                              profit. So, you should set aside some of your     Call me for a free consultation today.
                                                                                                                                              cash to pay tax. Great, the rest is yours,
                                                                                                                                                 right? Maybe, maybe not.                       Please feel free to contact us or see our new website
                                                                                                                                                                                                www.tandemgroup.co.nz
                                                                                                                                                  If you’ve borrowed money for your
                                                                                                                            business and you’re repaying principal on that debt, those          Dion Herlihy
                                                                                                                            principal payments come out of your cash profit.                    CA, Director

                                                                                                                                                    NETWORK OF TRADES
                                                                                                                                                   Many thanks once again to Tandem Group       June will be hosted by Tandem Group in Hawera to inform us
                                                                                                                                                    who continue to ‘come alongside’ working    about their rebrand from Busing Russell to Tandem Group. Tom
                                                                                                                                                   in tandem with our tradies and offering      Butler and the team will speak about the story and the values
                                                                                                                                                 such sound advice. Empowering business         behind the rebrand.

     “You are stronger than you believe and
                                                                                                                                               owners creates a confidence that strengthens
                                                                                                                                               and supports businesses to be successful. We     In July Network of Trades will be held in New Plymouth at a G.
                                                                                                                            all want our businesses to do well and no one would disagree,       J. Gardner show home and hosted by Rod Roebuck and Ben
                                                                                                                            that this type of advice is gold.                                   Hawke who have owned the business for the last two years.

       have greater powers than you know”
                                                                                                                                                                                                The business has continued to grow from strength to strength.
                                                                                                                            The May Network of Trades was hosted by TDDA - The Drug             G.J. Gardner Homes have been awarded nationally, as NZ’s
                                                                                                                            Detection Agency in New Plymouth.                                   most trusted brand.

                                                                                                           - Wonder Woman   The team led by Jo Stevenson, with over 9.5 years of knowledge
                                                                                                                            about the illicit drug industry and its negative effects, have an
                                                                                                                            excellent reputation. TDDA is the only nationwide company
                                                                                                                            with IANZ Accreditation and TDDA Taranaki is the only onsite
                                                                                                                            work place Drug Testing Company in Taranaki with this IANZ                                Maura Young

   Putting people first
                                                                                                                            accreditation. Having recently relocated to their new premises                            Partnership Development Manager
                                                                                                                            in Katere Road, they showcased their custom built facility and
                                                                                                                            discussed their capacity to meet the need of clients.
   P 06 758 7101
   E ENQUIRIES@LEGALSOLUTIONS.NZ
   W LEGALSOLUTIONS.NZ                                                                                                      WINTER 2018                                                                                                TARANAKI BUSINESS REVIEW 23
TO DIG
                                                                                OR NOT
                                                                                TO DIG?
UTILITY SCAN breaking new ground in underground service locating.

If New Plymouth’s water crisis in February taught us                            Utility Scan’s fast response team offers their clients a full picture of what’s
anything it was that damaged pipes are no fun for anyone.                       underground by first interpreting existing plans and then using precision
                                                                                locating technology (to detect conductors like electricity cables) and
In that case it was a tree that was at fault, but you really don’t want to be   ground penetrating radar (that can see pipes and other assets to depths
that person who hits the mains with your digger or spade. This is where         of several metres). Furthermore, Utility Scan also offers an accurate
newly launched Taranaki ground detection firm Utility Scan comes in.            leak detection service, which uses acoustic technology with sensitive
                                                                                directional microphones to pin point the source of costly leaks.
“Strikes on underground services like electricity, gas, water or sewerage
are surprisingly common,” says Utility Scan operations manager Ben Giles.       New Zealand has some catching up to do with our industry practises of
“You could be digging in the soil and, bang, you’re on a cable.                 utility location and this has motivated Ben and his team to ensure they
                                                                                are accredited to international standards (Utility Scan are members
“It’s costly and affects a lot of people. Plus, you find yourself and your
                                                                                of NULCA—Australia’s industry governing body) and using the best
company on the front page of the paper for all the wrong reasons.”
                                                                                technology available. In a region famous for its oil and gas and a farming
Utility Scan’s mission is to supply the absolute best information of            community recently reminded of the preciousness of its water supplies,
underground assets and supply it fast so accidents like these can be            Utility Scan exists to introduce new levels of peace of mind when it comes
avoided. They use cutting-edge technology, internationally recognised           to securing our underground assets.
training and industry experience to make sure clients have the best
                                                                                Utility Scan service the entire Taranaki region.
possible picture of what’s underground before they dig.
Ben says a builder, home DIYer or excavator operator might know about            Call 06 758 3100 or 027 884 5500
an underground electricity cable, for example, and assume it’s at the            Visit utilityscan.co.nz
industry code depth of 600mm only to discover it’s not even half that
depth and lacks any form of conduit or warning tape.
Ben explains that a call to Before U Dig will help provide plans of
underground services, but the accuracy of these plans isn’t always
guaranteed and may not detail all underground assets nor those that
are unknown or disused. The situation only gets more hazardous when
working on private properties where loose and unrecorded practises can
leave behind a minefield of underground hazards.

                                                                                  Accredited Locators
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