Tenterden Neighbourhood Plan Evidence: Local Economy

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Tenterden Neighbourhood Plan Evidence: Local Economy
Tenterden
Neighbourhood Plan
Evidence:
Local Economy
Tenterden Neighbourhood Plan Evidence: Local Economy
Introduction

The purpose of this paper is to pull
together evidence about business
needs and opportunities in the parish
in order to inform policies in the
Neighbourhood Plan.

The methodology relies on desk-top
collection and assessment of the
available evidence from a number of
sources, including Ashford Borough
Council, Tenterden Town Council and
various business directories, as well
as interviews and conferences with
a number of stakeholders. It has also
sought to benefit from evidence and
data collected from other relevant
sources, including My Tenterden, the
Chamber of Commerce, the Civil Society,
and the Our Tenterden survey. In addition,
the Neighbourhood Plan has prepared
and distributed its own business survey
to supplement this evidence.

There is also an awareness of the broader
challenges to business, including a shift
to online shopping, the impact and likely
rapid changes following on from the
pandemic, and the growth of local
tourism (see Tourism Accommodation
and Facilities evidence).

This assessment of the issues
necessarily includes a wide-ranging
discussion of current issues and has a
number of wide-ranging conclusions,
not all of which can be affected by
the Neighbourhood Plan. In doing so it
provides contextual evidence to support
the Neighbourhood Plan’s approach to
relevant policies, including, for example,
those affecting the Town Centre, business
sites and tourism.

                                              Courtesy of My Tenterden
                                              © Lewis Brockway

2    Local Economy | Tenterden Neighbourhood Development Plan
Tenterden Neighbourhood Plan Evidence: Local Economy
Local Economy | Tenterden Neighbourhood Development Plan   3
Tenterden Neighbourhood Plan Evidence: Local Economy
Key Characteristics of Tenterden Parish

                                                               Tenterden is a historic, charming and
                                                               relatively affluent market town. It is known
                                                               as the Jewel of the Weald due to its
                                                               attractive High Street, tree-lined Greens
                                                               and historic buildings.

                                                               The Parish comprises an area of
                                                               36.3 square kilometres and has a
                                                               population of around 8,000 people1.

                                                               Tenterden is approximately 20km south
                                                               west of Ashford, 88km south east of
                                                               London, 40km south west of Canterbury,
                                                               and 32km north east of Hastings. Royal
                                                               Tunbridge Wells is approximately 35km
                                                               east. The town has good road links as
                                                               the A28 connects directly with Ashford,
                                                               Canterbury and the M20 as well as to
                                                               Hastings. The nearest railway station is
                                                               at Headcorn which provides services to
                                                               London in just over an hour. The High-
                                                               Speed service from Ashford takes
                                                               37 minutes to London St Pancras.

                                                               Tenterden is also the base for Homewood
                                                               School and Sixth Form Centre, part of the
                                                               Tenterden Schools Trust. It is one of the
                                                               largest secondary schools in the country,
                                                               with over 2,000 students aged from
                                                               11-18 and approximately 240 employees.
                                                               Many students live in surrounding villages
                                                               and Ashford, and 15.6% of students are
                                                               eligible for free school meals.

                                                               Tenterden is generally affluent, with over-
                                                               representation of those within the highest
                                                               AB and C1 social categories, with a large
                                                               proportion of households having annual
                                                               income between £100,000 and £149,000.
                                                               47.8% of the population are over 65, and
                                                               16.4% are 17 or younger2.

                                                               Unemployment levels have risen slightly
                                                               over recent months and currently stand at:

                                                               Rolvenden and Tenterden West           4.8%
                                                               Tenterden North                        7.6%
                                                               Tenterden South                        7.5%
                                                               Tenterden St Michael’s                 3.6%3

                                                               The Mosaic classification approach
                                                               identified six population categories. An
                                                               analysis of the population against this
                                                               classification for the four Ashford Borough
                                                               Council wards shows the following split.

4   Local Economy | Tenterden Neighbourhood Development Plan
Tenterden Neighbourhood Plan Evidence: Local Economy
Residents4                                  North                     South                  St Michaels            Rolvenden and West
                                                2,170                     2,400                  2,320                  2,490
    Mosaic Category
    Country Living – affluent rural                                       12.4%                  28.3%                  64%
    Prestige Positions – established            22.3%                     17.7%                  16.1%
    families in large, detached homes
    Domestic success – thriving families        11.3%                     11.1%                  14.2%
    with children
    Suburban Stability – mature                                                                  19.8%
    suburban owners
    Senior Security – Comfortable retirees      36.9%                     11.4%
    Rural Reality – inexpensive homes in                                                                                28%
    village communities
    Family Basics – families with                                         15.1%
    limited budgets
    Vintage Value – elderly people reliant      15.4%                     14%
    on financial or practical support
    The first four categories are generally affluent people and represent 66% of the population of the four Tenterden wards.
    The total population of 9380 includes people not resident in the parish as West Ward also covers Rolvenden and Newenden.

1
  T he 2011 census reported a population of 7,735
2
   ONS E-2019
3
    KCC Statistical Bulletin, Ward Unemployment in Kent, November 2020
4
     2016 mid-year estimates ONS. Mosaic data do not sum to 100%

                                                                                                                  Courtesy of My Tenterden
                                                                                                                  © Lewis Brockway

                                                                                  Local Economy | Tenterden Neighbourhood Development Plan   5
Tenterden Neighbourhood Plan Evidence: Local Economy
Tenterden and the surrounding area

Tenterden is an important resource            ACORN category       Group         Type                           Population
for the surrounding villages and
                                              Affluent Achievers   Executive     Asset Rich Families            910
countryside, providing easy access
                                                                   Wealth
to schools, shops, medical support
and professional services.                                                       Wealthy Country Commuters      4088
                                                                   Mature        Better-off village             3533
There are approximately 20,000 residents                           Money         and town dwellers
within a 15-minute drive of the town
centre5. The ACORN classification                                                Retired and Empty Nesters      1345
system analyses populations into                                                 Upmarket downsizers            425
6 headline categories which are then
compared to UK population to identify         Comfortable          Countryside   Larger rural families          852
under-represented and over-represented        Communities          Communities
categories. Over half the population                                             Rural owner occupiers          1582
are generally affluent, and 15-20% have
much less disposable income and are                                Successful    Semi- professional families    939
classified as financially stretched.                               Suburbs
                                              Financially          Striving      Labouring semi-rural estates   2533
ACORN demographic data is show in             stretched            families
the figure below. The 15-minute drive
boundary is marked with a black line.
The darker blue shaded area shows
where the dominant category of
“Executive Wealth” resides while the pale
blue area centred on the town shows
the dominant category for that area is
“Mature Money”.

6    Local Economy | Tenterden Neighbourhood Development Plan
Tenterden Neighbourhood Plan Evidence: Local Economy
Creating Employment
Opportunities

Many rural communities highlight that        In response to these changing
younger groups, particularly families,       employment patterns locally available
move out of the area. This is often          key skills training is required for the
linked to lack of local employment           new business landscape of the parish
opportunities. Ashford Borough plans         covering tourism, hospitality, service,
to deliver 4,700 jobs in the knowledge       IT and technology.
economy and to continue to develop a
high-quality visitor experience to deliver   An immediate and dramatic impact
a further 2,000 jobs, both as part of a      of the pandemic stay at home orders
plan to create 12,000 new jobs by 2030.      is the significant shift to home working.
                                             This is expected to produce a sustained
The High Weald AONB Management               change in working practices as people
Plan 2019-2024 sets out a vision of          commute less frequently and the
a landscape in which small-scale             role of city-centre offices changes.
farming, forestry and rural crafts           Increasingly organisations are focusing
continue to play a defining role in          town-centre space on shared work
the economy of the area, and are             activities and the provision of in person
supplemented by communities                  services rather than work activities that
managing land for environmental and          can be done remotely.
public benefit, as well as new land-
based enterprises bringing innovation        During the pandemic people have
and new technologies to support              been repurposing bedrooms and other
economically viable and sustainable          parts of their homes as work areas, and
land management. As part of this vision,     this is expected to translate into an
community life is intimately connected       increased future requirement for well-
to the land.                                 designed home-work offices.                   5
                                                                                               TTC Cinema pre-feasibility study 2018

                                                                        Local Economy | Tenterden Neighbourhood Development Plan       7
Tenterden Neighbourhood Plan Evidence: Local Economy
The High
                                                                  Street Offer

                                                                  Tenterden has a highly regarded
                                                                  High Street with a reputation for
                                                                  independent shops. Its prime retail core
                                                                  is linear running along the High Street
                                                                  and lanes either side, including Sayers
                                                                  Lane leading to Waitrose and Bridewell
                                                                  and Highbury Lanes leading to Tesco.
                                                                  There is a range of local retailers, gift
                                                                  shops and antique stores that were, until
                                                                  recently, complemented by a wide range
                                                                  of national fashion retailers. The town also
                                                                  has numerous cafes, restaurants and
                                                                  historic inns.

                                                                  In its Retail Needs and Leisure Assessment,
                                                                  June 2015, Carter Jonas summarised the
                                                                  Town Centre’s overall vitality and viability
                                                                  based on the key retail performance
                                                                  indicators (KPIs) as follows:

                                                                  • The centre performs strongly in its
                                                                    role as a rural market town. Its relative
                                                                    isolation from Ashford Town Centre
                                                                    allows the centre to maintain a strong
                                                                    local catchment, particularly for
                                                                    convenience shopping.
                                                                  • The focus on niche retail and the visitor/
                                                                    tourist market also helps to support the
                                                                    centre and maintain its attractiveness
                                                                    as a place to visit and shop.
                                                                  • The centre has a strong provision
                                                                    of comparison goods outlets that is
                                                                    considerably higher than the national
                                                                    (Experian Goad) average.
                                                                  • There is a slight under-representation
                                                                    of service and leisure operators in the
                                                                    town centre.
                                                                  • The centre’s food and convenience
                                                                    offer is anchored by Waitrose and
                                                                    Tesco, and supplemented by smaller
                                                                    independent stores in the town.
                                                                  • The town’s vacancy level (c.5%) is less
                                                                    than half the national (Experian Goad)
                                                                    average of 11.5%. Vacancy levels have
                                                                    not changed since 2012.
                                                                  • The highest concentrations of vacant
                                                                    units recorded by CJ were on the
                                                                    High Street. However, discussions
                                                                    with agents suggest that the existing
                                                                    strong demand for units means that
                                                                    vacancies will be short term.
                                                                  • There were three recorded
                                                                    requirements from retailers for
                                                                    representation in the town centre in
                                                                    December 2014, two of which represent
                                                                    in-centre type retailers.
                                                                  • Prime Zone A rents are considered
                                                                    by local agents to be buoyant
                                                                    despite a fall from peak rental levels
                                                                    pre-recession (£700 per m2) to the
    Courtesy of My Tenterden                                        current level of between £592 per m2
    © Lewis Brockway                                                and £667 per m2.

8      Local Economy | Tenterden Neighbourhood Development Plan
Tenterden Neighbourhood Plan Evidence: Local Economy
Courtesy of My Tenterden
                                                                                                         © Lewis Brockway

• Respondents to the household               independent shops, an increased                residential use. This is an appropriate
  survey like the fact that Tenterden        choice of shops, and better car parking.       response to vacancy and keeps the
  has good food store provision and a                                                       High Street alive, but does not attract
  good range of shops and services.          Recent changes in the High Street              people to visit.
  Respondents also particularly like         include the division of buildings, and in
  the town centre’s shopping and             particular the separation of the retail        In July 2020 the Our Tenterden High
  pedestrian environments.                   space from the first and second floors.        Street Regeneration team received
• The centre is perceived as clean           This creates new residential spaces,           responses to its survey on the High Street
  and safe.                                  but has also, reportedly, had the effect       from 768 residents spread across all age
• When asked what improvements to            of limiting space for stock storage and        ranges. 79.6% of people said Tenterden
  the centre would make them visit           the management of packing waste.               High Street was still relevant to them,
  more often, respondents identified         Many shops in the High Street are in           and 88.5% expressed satisfaction with
  the need for better access by              listed buildings which means that              COVID-19 safety measures. People also
  public transport, better leisure and       landlords do not pay business rates            appreciated being able to walk (61%)
  entertainment facilities, security         on vacant premises. Many residents             or cycle (9%) to the High Street. This led
  and parking.                               have complained that this encourages           to a request for improved footpaths and
• The needs assessment calculated            landlords to leave shops fallow.               cycle lanes.
  that Tenterden Town Centre has a
  forecast capacity for new comparison       Since these reports, challenges                Tenterden Town Council is supporting
  goods floorspace of 1,122m2                to traditional retail high streets have        a number of major initiatives which
  net by 2030 and no capacity for            grown significantly.                           include: Town Hall re-ordering;
  convenience goods floorspace over                                                         St Mildred’s Church re-ordering;
  the plan period.                           The 2020 pandemic has done further             Recreation Ground redevelopment
                                             damage, accelerating the shift to              including a Youth Hub; and a Cinema
The most requested improvement to            on-line shopping and leading to an             project. All of these projects have
the High St was a desire for more, better,   increase in the number of shop closures.       significant local support. Although
and free parking, which was expressed        For Tenterden this has led to the loss         there has been significant progress on
by 22% of respondents to the 2014            of a number of the national chains as          them all it is unclear what the impact
Carter Jonas Household Survey.               well as independent stores. There are          of the pandemic and post-pandemic
                                             a number of new openings, including            behavioural changes will be on
In a survey of Tenterden Chamber of          Linen Etc., Hook & Hoof bar and                these projects, and in particular the
Commerce and Tenterden Town Council          restaurant, and Flossy Watts an artisan        proposed cinema.
consultees Personal Safety, Cleanliness      and craft store. These are positive
and Food store provision received the        developments but do not challenge              The appointment of a part-time
highest favourable results, while Access     the prevailing headwinds – and a               Tenterden Town Centre and Tourism
by public transport and Car Parking          vacancy rate now well in excess of 10%         Co-ordinator by the Council is intended
had the highest poor or very poor            including in prime locations. A number         to help with business recovery and
ratings. Key improvements requested by       of retail buildings away from the central      the delivery of the Destination
these consultees included fewer charity      shopping area towards West Cross               Management Plan.
shops, a greater number of smaller           have been approved for conversion to

                                                                         Local Economy | Tenterden Neighbourhood Development Plan     9
Tenterden Neighbourhood Plan Evidence: Local Economy
Sustainable Transport

The provision of car parking has              There are also competing factors such as
changed little since a 2013 Tenterden         the demand for improved cycle ways
and District Chamber of Commerce              and footpaths, requests for a change in
initiative to survey parking provision. ABC   the balance of highway space in favour
paid car parking then provided around         of the pedestrian at key locations in the
552 car and 10 coach spaces. Additional       High Street, and the development of new
spaces are available on on-street parking     transport technology including electric
bays (123) and at the Tesco car park          cars and scooters (and the associated
(251). The Kent and East Sussex Railway       requirement for EV charge points) and,
has considerable parking available            ultimately, driverless vehicles.
for patrons.
                                              Respondents suggested the need
The survey noted, not unexpectedly,           for a reduction in polluting petrol and
increased usage at around mid-day as          diesel vehicles and management of
well as mid-morning and mid-afternoon         traffic volumes (and consequent air
peaks. School drop-off and collection         quality concerns) on the High Street.
times created localised peaks at the          Feedback has also consistently voiced
Leisure Centre and Waitrose car parks.        support for sustainable management
                                              of the town and the Borough’s target of
Insufficient free and expensive               carbon-neutrality. This has led to the
town-centre parking reduces the               proposal to develop an overall transport
attractiveness of the town to visitors and    strategy for the town – led by the Civil
leads to people parking in residential        Society along with the Town Council’s
streets. A number of respondents              Climate Change Committee - as part
suggested the need to provide free            of planning for future economic
unrestricted parking somewhere close to       sustainable prosperity and as a
the town centre. Respondents also noted       support to local businesses.
the importance of good access to major
roads and the M20.

The Ashford Local Plan predicts c 12,000
dwellings in Tenterden by 2030 creating a
possible car population of 16,800 (based
on the national average of 1.4 cars per
household). The Ashford Draft Vision
(March 2020) targets carbon neutrality
by 2030 and large-scale replacement of
fossil-fuel based vehicles with ultra-low
emission vehicles.

Growth in residents and visitor numbers is
already placing significant pressure on
the road infrastructure leading to High
Street congestion and a shortage of car
parking space. Many businesses and
residents have identified this as a
challenge to their success and the future
health of the High Street.

Residents have asked for improvements
to road quality, maintenance, access,
and signage on rural lanes surrounding
Tenterden and management of
congestion through the town centre and
on key roads (such as the Smallhythe
Road). There has been a significant
increase in traffic causing delays and
damaging road surfaces. One
respondent suggested that as part of
managing congestion and air quality
buses should not wait idle in the centre of
the town.

10   Local Economy | Tenterden Neighbourhood Development Plan
Local Economy | Tenterden Neighbourhood Development Plan   11
Identifying Business Needs                                                                 The survey asked for feedback across
                                                                                           a number of local policy and general
                                                                                           areas. Those respondents who provided
                                                                                           information highlighted the following
                                                                                           issues (summarised below):

                                                                                           Respondents mentioned the need to
Business Needs Survey, 2020/21                 premises. Those that are planning a         keep an active and attractive High
                                               move generally require larger or better-    Street and market-town feel. This includes
The Neighbourhood Plan developed               quality premises. In most cases planned     encouraging independent local
a business survey (Appendix 1) to              business growth translates into only        businesses rather than national retail
collect the opinions of local businesses.      moderate increases in the workforce with    chains, and cafes, arts activities, markets
The survey was provided to a sample            an assumed productivity gain.               and pop-up shops to make the town a
of businesses through Tenterden Town                                                       desirable destination. There is a request
Council and was sent to all members of         Respondents requested support for           for considered investment in the visitor
the Tenterden Chamber of Commerce.             tourism-related proposals. In addition      offer, for example through improvements
                                               respondents asked for action to             to the look and feel of the High Street
Responses to the survey showed a               encourage high quality office space built   and encouraging visitor facilities such as
number of key themes and needs:                to meet modern business requirements,       restaurants and accommodation.
                                               the conversion of redundant farm
The most consistently highly rated             buildings into residential and business     Overall this translated into the feedback
requirements in terms of business              use, making it easier to create high-       that we need to re-imagine the town as
location were broadband availability,          quality home working office space, and      a leisure destination and in particular a
on-site parking, and security. This reflects   improvements in broadband provision.        High Street offer that is less dependent on
changing requirements of the workplace                                                     retail businesses. Suggestions to achieve
and the ability of business to be much         A small majority of respondents reported    this include increasing the pedestrian
more flexible about their chosen locations.    that the quality of local broadband is      space on the High Street to create a
                                               sufficient to support their businesses,     leisure destination feel, as well as a good
Most respondents have customers from           although there is considerable              balance of retail, an improved food and
across the Southeast region, country or        enthusiasm for further improvements         drink offer and more focus on non-retail
even internationally, and only a small         such as fibre-to-door. Respondents were     attractions including festivals and events
number of respondents rely on local or         generally evenly split on the question      (those mentioned include the Christmas
passing trade. This is the case even for       of whether mobile coverage is effective     Parade, Spirit of Tenterden, Tributes in the
those respondents who run independent          enough for their businesses.                Park, the Folk Festival, and music festivals).
retail businesses, where historically a High
Street presence with high levels of footfall   Although much discussed as a                Part of this reimagining the town centre
would have been much more important            requirement in other contexts, only a       also needs to address the needs of
than online presence.                          small number of respondents reported        younger people.
                                               they would use shared office or co-
Most respondents identify opportunities        working space if it was available in the
to grow over the next five years, although     town centre.
very few are proposing to move

12   Local Economy | Tenterden Neighbourhood Development Plan
Respondents also talked about                   • Encouraging the success of the
connecting the town more with the                 town’s agricultural businesses
surrounding landscape and the new                 including food, wine and other
emerging businesses in tourism, beer,             local produce.
cider, wine and locally produced                • Recycling, green energy and
food as well as providing free car                protecting the environment
parking and coach parking spaces to             • Sustainable transport
encourage visitors.                               and infrastructure
                                                • Promoting our heritage, landscape
These themes are reflected in the Town’s          and gardens
Destination Plan , which sets out the           • Encouraging creative and arts-based
product values that underpin the brand            businesses and communities
of Tenterden and its surrounding parish.        • Supporting thriving markets, festivals
These include:                                    and community-based events
                                                • Identifying future work opportunities
Experiences                                       for young people
• The senses; taste, scent                      • Creating shared working
• Food & drink                                    environments for entrepreneurs and
• Gardens                                         start-up businesses
• Wineries, brewers                             • Attracting new residents,
• Countryside, fresh air                          tourists and visitors and growing
• Events                                          the town sustainably
                                                • Promoting well-being through
Authenticity                                      improved physical and mental health
• Historic High Street                          • Encouraging active living with
• Heritage railway                                easy access to sport and outdoor
• Historic churches                               leisure activity
• Family businesses
• Local producers                               These were all proposed as part of a
• Antiques                                      holistic approach to economic success,
• Pubs                                          attracting people to live, work and visit
                                                the town.
Fun
• Family fun
• Glamping                                      Civil Society Stakeholder Conference
• Golf
• Events                                        The Tenterden Civil Society Stakeholder
• Retail                                        Conference held in October 2020
                                                (including TTC, ABC and KCC
Green                                           councillors, residents and local
• Vines and hops                                community groups) explored these
• Agriculture                                   issues and the business needs of the
• Farm shops                                    community (Appendix 2).
• Walking
• Country lanes                                 In particular participants
• Dog walks                                     recommended action to build a
                                                distinct Tenterden brand, creating
Tenterden Needs Analysis                        a viable destination for grants and
                                                inward investment based on food,
A 2019 Tenterden Needs Analysis                 wine, heritage, culture, and outdoor
highlighted the need for local                  living. It also recommended a grown-up
employment to support an                        conversation about the future impact
economically active (rather than                and opportunities of current changes
retired) population. This was reinforced        in transport supply and demand and to
by a later 2019 survey of Homewood              develop a sustainable transport strategy
School pupils, where 75% of respondents         for the town. Businesses and residents
said they thought it would be hard              benefit from a town that’s a great place
or very hard to afford to buy or rent a         to live, a great place to work, and a
house in Tenterden, and 72% highlighted         great place to visit.
the challenge of finding part-time jobs
for fifteen to twenty year-olds.                This requires co-ordinated work to
                                                develop and refine the tourism offer,
The Tenterden 2030 Youth and                    create unique local experiences, and
Community Conference held in the                manage a green and sustainable town.
Town Hall in February 2020 set out
the demand for an overall economic
strategy covering the following areas:

• Providing flexible and sustainable
  housing to meet the future needs
  of residents                                  6
                                                    Tenterden Town Destination Plan 2019-2023

                             Local Economy | Tenterden Neighbourhood Development Plan       13
Potential changes in the
way people live and work

National lockdowns across the world               This creates an extraordinary opportunity
during the pandemic have accelerated              for Tenterden to consider its offer not just
a number of already strong trends. The            in terms of local businesses, but in terms
most significant for Tenterden include            of attracting working people who are
the significant increase in homeworking,          now mobile and wish to be based in a
the desire for excellent broadband                wonderful rural town.
infrastructure, the need for shared and
co-working spaces, and the continuation           Strong urban policies on improving
of active employment beyond traditional           infrastructure, housing quality and
retirement ages.                                  affordability, and climate resilience
                                                  all support remote working. They also
Working from home, in particular, offers          create a more attractive destination for
the chance to Tenterden to attract more           arrivals and incentive to stay for younger
economically active families who will             residents starting families, as well as
commute infrequently to their places              supporting remote working and reducing
of work and are looking for better, lower         social inequalities. Around the world the
housing, more space, access to nature,            chief obstacle to remote working is the
good schools, healthcare and transport            need for fast, reliable internet access.
links, and a better overall standard of living.

 Courtesy My Tenterden

14   Local Economy | Tenterden Neighbourhood Development Plan
Courtesy My Tenterden

Local Economy | Tenterden Neighbourhood Development Plan   15
Conclusion

This assessment of the local economy,
challenges and opportunities is intended
to provide an overall background
to the policies developed by the
Neighbourhood Plan. By their very nature,
many of these issues affect, but have
consequences well beyond, the specific
land use needs of businesses.

The Neighbourhood Plan is limited in its
scope and so does not address housing
and business site allocations.

16   Local Economy | Tenterden Neighbourhood Development Plan
Local Economy | Tenterden Neighbourhood Development Plan   17
Appendix 1: Tenterden Neighbourhood
Plan Business Survey

The Neighbourhood Plan conducted its own business survey,
distributed through the Chamber of Commerce and the
Town Council. The survey questionnaire is set out below:

 Business Location
 How important are the following to you on a scale of 1- 10?      (10 most, 1 not at all)

 Town centre location                         Access for staff                              Passing trade / local customers

 Road links                                   Access for deliveries                         Proximity to suppliers

 Broadband availability                       HGV access                                    Proximity to other businesses

 Local workforce availability                 Proximity to home                             Security

 On-site parking                              Public transport                              Other (see below)

 Please describe 'Other'

 Your Business Premises Type

 Industrial Unit                              Home Office                                   Workshop

 Office                                       Warehouse                                     Barn

 Studio                                       Retail                                        Mobile

 Working from Home                            Other (please describe)

 Tenure                                       Freehold                                      Rented / Leased

 Your Customers

 Where are your main customers located?

                                              Average footfall per week
 Local and passing trade
                                              / n/a

 Online / Mail Order                          National

 The South East                               International

18   Local Economy | Tenterden Neighbourhood Development Plan
Future needs
                                                                                            Are you likely to move some / all of your
What changes do you anticipate over the next five years?
                                                                                            operations from your current premises?

Market Changes                             Workforce Size                                                                 Yes    No

Grow strongly                              Grow strongly                                    Within the next five years

Grow gradually                             Grow gradually                                   After five years

Stay about the same                        Stay about the same

Contract a little                          Contract a little

Contract significantly                     Contract significantly

Are you likely to move some / all of your operations from your current premises?

Within the next five years    Yes    No    After five years                 Yes   No

Will move ALL                 Yes    No    Will move ALL                    Yes   No

May move ALL                  Yes    No    May move ALL                     Yes   No

Will move SOME                Yes    No    Will move SOME                   Yes   No

May move SOME                 Yes    No    May move SOME                    Yes   No

If you are planning to move, Why?

Need larger premises to facilitate
                                           Require better quality premises
expansion

Premises too large                         Require better transport links

Need to consolidate operations             Difficulty recruiting staff

Need to move closer to suppliers
                                           Premises too expensive
/ customers
Need better public transport /
                                           Technological / lifestyle changes
road links

Other reason (please state)

                                                                         Local Economy | Tenterden Neighbourhood Development Plan     19
Appendix 1: Tenterden Neighbourhood
Plan Business Survey (cont.)
 Local Policy Impact
 Describe any LOCAL HOUSING issues that affect your business

 Describe any TRANSPORT issues that affect your business

 Describe any ENVIRONMENTAL issues that affect your business

 Describe any LOCAL SOCIO-ECONOMIC issues that affect your business

 How would you make Tenterden a more attractive destination to attract footfall throughout the year?

20   Local Economy | Tenterden Neighbourhood Development Plan
General

                                                                                                                   Yes      No

Is the quality of broadband in Tenterden sufficient to support your business?

Would further improvements (such as fibre-to-door) be of benefit?

Would you use shared office or co-working space if it was available in the town centre?

Is the quality of cellular telephone coverage effective enough for your business to operate?

How might the Town / Borough Council support your business with any future planning related issues?

What do you think needs to be done to improve the town’s economy over the next few years and to support
post-lockdown recovery?

How do you make your voice as a business heard in local decision making?

Please tell us why you based your enterprise in Tenterden and anything else you think may be useful.

                                                                        Local Economy | Tenterden Neighbourhood Development Plan   21
Appendix 2: Developing a future-
proof economic plan for Tenterden
(outcomes of Youth and Community
Conference, February 2020)
Tenterden and the Future of Work               Conclusions

• AI, longer working lives and multiple        • a truly diverse population requires
  careers, the climate crisis and the            flexible affordable housing
  rejection of profligate consumption          • super-fast internet is essential for
  are major influences on work and               remote workers and businesses
  working practices                            • social, collaborative and
• remote working creates the need for            co-working spaces respond
  collaborative social working spaces            to different ways of working
• a rejection of mass-produced goods           • set environmental and sustainable
  with built in early obsolescence               gold standards to and of which citizens
  encourages maker communities to                will aspire and be proud
  create locally sourced unique products       • make the great outdoors easily
• a responsible attitude to travel and           accessible/freely available to enhance
  a search for better work life balance          social/mental well being
  support these shifts                         • celebrate and promote locally grown
• all of the above will influence the            and produced food and wine
  design of our houses and high streets        • invest in art, music, culture and
  and encourage respect for and                  community lifestyle
  regeneration of our countryside              • embrace tourism and generate
• Tenterden has the opportunity to be            business and career opportunities on
  an economically competitive, diverse           the back of our unique heritage and
  and sustainable market town creating           natural attributes
  wealth through initiatives in agriculture,
  business and tourism

22   Local Economy | Tenterden Neighbourhood Development Plan
Appendix 3: Tenterden Civil Society
Stakeholder Conference outcomes,
October 2020

Challenges                                    Opportunities                                  Actions

1. Safety and support through the             1. Support a thriving economy and              1. Hold our future focus. – courageous
   current crisis                                create new jobs – pop up businesses            and bold ideas
2. Infrastructure overstretched – parking,       and markets, working from home/             2. Keep the conversation going – work
   roads, lack of cycle routes, lack of          flexi working broadband, shared                with local government and drive
   affordable housing                            workspaces, family housing                     through community action – inclusive,
3. Decline of the High St – empty shops       2. Reimagine the High St for visitors and         open, urgent, as wide as possible
   and costs, changing demands of                residents – character and public            3. Build a distinct Tenterden brand –
   High St experience                            realm, experiences (escape room),              creating a viable destination for
4. Environmental crisis – reduce car             leisure, arts, sports, residential uses,       grants and inward investment – food,
   dependency, increase focus on                 improved food offer (food hall)                wine, heritage, culture, outdoor living
   sustainability, recycling, charity shops   3. Use the unique space at the centre          4. Join the transport revolution – a
5. Lack of employment                            of the High St – a distinct public             grown up conversation about the
   opportunities – local jobs as                 realm, outside spaces and events,              future impact and opportunities and
   part of a thriving economy                    rebalance traffic, pedestrians                 develop a brave, sustainable strategy
6. Community impact – growing                    and cyclists                                5. A town that’s
   inequality, reduced community              4. Celebrate local riches – heritage,             a. A great place to live
   engagement and cohesion,                      landscape, beauty, local producers,            b. A great place to work
   fewer community events, mental                food, wine, biodiversity                       c. A great place to visit
   health crisis                              5. Create a greener future – a                    Tourism offer, experiences, families,
                                                 sustainable town, recycling, electric          housing, culture, community,
                                                 vehicles, car charging points, hire            broadband, shared workspaces,
                                                 bikes, cycle routes, walking trails,           business incubator
                                                 footpath improvements                       6. Green and sustainable
                                              6. A strong and welcoming community –
                                                 that’s interconnected, supportive, kind
                                                 and inclusive

                                                                          Local Economy | Tenterden Neighbourhood Development Plan   23
Contact Details:
Town Clerk
Town Hall
24 High St
Tenterden
TN30 6AN
T 01580 762271

www.tenterdenneighbourhoodplan.org
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