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The
Thehome
homeof
of reduced risk
reduced risk
property management
Commercial Property
Management
WELCOME TO AUCKLAND
PROPERTY MANAGEMENT
For 30 years Auckland Property Management has
specialised in the management of residential, commercial
and body corporate properties across the Auckland region
(and in many cases wider New Zealand). During this time,
we’ve built an enviable reputation of providing a high quality
management service to our clients, based on our proactive,
flexible and dependable approach to managing our client’s
properties. Outside of our very high customer service,
there’s one key area that sets us apart:
An unwavering focus on reducing your risk
Regardless of whether you own a 1-bedroom apartment
rental, or chair a body corporate responsible for 400
property owners, property investment and body corporate
management comes with its fair share of risks.
It is our responsibility to help you to
reduce or even remove these risks
wherever possible.
It’s an approach we’ll take from the first time we meet
with you, but it’s born from our many years of property
management experience. It’s a clear understanding that
the biggest barrier to great returns from your investment
property is risk, or for body corporates, that most serious
issues you’ll face can be traced back to not identifying and
mitigating your risks at an early stage.
Please read on to discover more about our reduced risk
approach to property management.
We wish you every success with the management of
your property.
Howard Morley Bill Highet
Director Director
Auckland Property Management Auckland Property Management
B.Com., S.N.Z.P.I, F.R.E.I.N.Z, A.A.M.I.N.Z. B.E., MInstD
01 Auckland Property Management
A BRIEF HISTORY
Auckland Property Management set out from day
one with a vision of exceptional property management
in mind:
• Experienced property managers
• Solid relationships with clients
• Dependable service that delivers on our promise
• A proactive focus on preventing issues; and
• A flexible approach to meeting our clients’ needs
Under Howard’s leadership and focus on excellence,
Auckland Property Management has grown significantly
from its beginnings, expanding our range of services
from residential property management to now include;
commercial property management, body corporate
management and holiday home management, and
residential property insurance.
When it comes to quality Throughout the years, our focus on reducing the risks
associated with property management, and delivering
property management, exceptional service to our clients has never changed.
there’s little substitute for
What do you mean by risk?
experience combined with
a focus on reducing Risks vary depending on your type of property and there
are too many to list here. But a few common examples
your risk and delivering include:
great service. For Rental properties:
• Tenants who don’t pay their rent leaving you without
funds for mortgages and expenses
• Damage to your property that’s not covered by your
insurance
• Legal loopholes that leave landlords exposed
potentially having to refund a tenant’s historic rent
For Body Corporates:
• Poor legal structures that leave you as a body
corporate committee member personally liable
• Changes in legislation that haven’t been accounted
for and leave you exposed
• Health and Safety implications that aren’t being
met correctly
• Financial structures that don’t comply and cannot
cope with day to day demands
When it comes to quality property management, there’s
little substitute for experience combined with a focus
on reducing your risk and delivering great service. If
that sounds like your kind of property management
partner, why not get in touch with the Auckland Property
Management team today.
Auckland Property Management 02
Property investment is best when
everything is running smoothly.
Our focus on reducing or removing
your risks will make sure it does.
RESIDENTIAL PROPERTY
For far too many, this is not the outcome they experience,
MANAGEMENT so we’re here to help.
If you’re a landlord, you’ll know the many stresses and risks The right experience counts
that can arise from renting and managing your property.
But it doesn’t have to be that way. Our team at Auckland When you’ve been in the property management business
Property Management are focused on helping property as long as we have, you get to learn a few things. Like the
owners like you, reduce or even remove the risks that important questions to ask to identify the very best tenants,
come with renting properties. or who the best trades people are to sort out a problem
immediately and to a high standard.
We can help you to avoid risks that might limit or reduce
your returns; avoid potential legal issues and costs, and But where experience really matters is in making sure
prevent you from paying for repairs you’re not you’re meeting your legal obligations as a landlord.
responsible for. Obligations that seem to increase on a regular basis. Sure,
there’s plenty of property managers who claim to be able
We’re so committed to reducing your risk as a landlord, to find you a great tenant at market rents, but, there’s none
that we offer 5 financial guarantees that virtually eliminate who can surpass our experience and knowledge when it
the financial risks that many landlords worry about comes to making sure you’re protected from some of the
(see page 5 for more). biggest legal risks in property investment.
We believe that most landlords get into rental properties Property investment is best when everything is running
expecting a good all-round experience; to look after their smoothly. Our focus on reducing or removing your risks
tenants while providing a solid investment for their future. will make sure it does.
03 Auckland Property Management
PROPERTY MANAGEMENT
SERVICES
We pride ourselves in offering a full range of
valuable services to our landlords.
The services outlined below are designed to
provide peace of mind to our clients, reassuring
them their property is in good hands.
TENANT SELECTION TAX
Tenant selection is taken care of for you, with property Annual summaries of your income and expenditure are
viewings, detailed reference and credit checks and provided free of charge.
tenant interviews.
MAINTENANCE
RENT COLLECTION We can organise all property maintenance for you and
Rents due and other tenant debts are carefully our preferred customer trade services discounts can
monitored to ensure payments are made promptly. save you time and money.
MAINTENANCE INSPECTIONS DOCUMENTS
Inspections are provided four times a year or specific We provide all contractual documents and stationery.
to your insurance requirements as advised to us, plus
before and after each tenancy via video so you can LEGISLATION
walk through your property from anywhere in the world We have extensive up-to-date knowledge of the
without leaving your chair. Residential Tenancies Amendment Act 2010 as well as
other relevant legislation.
MARKETING
You can be assured that your property will be marketed
professionally through our website and via New ONLINE ACCESS
Zealand’s top rental real estate websites, including; We make it easier for our property management clients
TradeMe, Realestate.co.nz, and YouTube (using our to access information on their properties 24/7 from
video tours). Plus, local and regional newspapers and any location. Our web portal provides access for our
online advertising. owners, enabling them to view their important property
details any time.
BONDS
MARKET TRENDS
Bond payments are collected and registered with the
We maximise your rental returns and keep you in touch
Tenancy Services Bond Centre to help ensure that you,
with the market with regular rent reviews and market
as a landlord, are protected.
trend analysis.
BILL PAYMENT
SAVE
We can pay a variety of agreed expenses for you.
Our services are 100% tax deductible.
We take the worry of remembering those payments
off your shoulders.
Auckland Property Management PG 00
04
OUR FINANCIAL GUARANTEES FOR RESIDENTIAL LANDLORDS Putting our money where our mouths are to reduce your risk! Owning and managing a rental property can be full of risks. Risks that leave you stressed and awake at night. So we’ve developed a few financial guarantees to remove some of the stress and get you sleeping soundly. 1. IF YOUR TENANT WON’T PAY THE RENT – WE WILL. That’s right. We know what it takes to collect your rent, on time, every time. So, under our Gold & Silver packages, if for any reason your tenant doesn’t pay the rent, we will. If you’re carrying a mortgage, or are reliant on your rental income to live this is one rental risk you can do without. And now you can. 2. IF YOU’RE STILL WITHOUT A TENANT AFTER 28 DAYS – WE’LL PAY THE RENT. We’ve got access to a lot of prospective tenants and we’re really good at attracting new ones, so we’re extremely confident we’ll get you a great tenant – and yes, that’s a great tenant, not just anyone (that’s way too risky!). So, just in case we should take longer than expected, we’ve got you covered; if you don’t have a tenant after 28 days with us, we’ll pay the rent until you do. Simple. 3. NOT HAPPY – DON’T PAY US. We pride ourselves on delivering a great service to our clients. So if you’re disappointed for any reason, let us know and we’ll be sure to rectify it. And if we can’t rectify a problem? We’ll refund your last month’s management fee. Now that is good service. 4. THREE MONTHS – RISK FREE (OF COURSE). If you really want to know how good we are at property management, there’s an easy way to find out. Put us to the test. All we ask for is 3 months and we know you’ll be hooked. But just in case you aren’t, we’ll deliver your file to anyone you choose within 24 hours, at no cost to you. 5. SWITCH TO US – NO COST, NO STRESS. If you’re not happy with the service or support you’re getting from another property manager, we’ll make it easy to switch to Auckland Property Management. And to make sure it’s a stress free transition, we’ll take care of everything, contacting your existing property manager and making sure we’ve got all the records in your file provided. So you can relax, knowing you’re now in good hands. Terms and Conditions apply, contact us for more details. 05 Auckland Property Management
“An investment in
knowledge always
pays the best interest.”
Benjamin Franklin
GETTING STARTED VIEW THE PROPERTY
We will arrange to show the property to prospective
Account set-up and marketing tenants either by appointment or by open homes.
INITIAL CONSULTATION PROCESS APPLICATIONS
Identify exactly what management services you need. A successful rental property starts with selecting the best
Whether you’re currently managing your property yourself, tenant. Each application is thoroughly checked by our team
or are looking to switch property management companies, to meet our criteria, before moving to application approval.
we can help you out. We will complete the Management
Authority and establish specific details for the property. APPROVAL
MARKETING STRATEGY You may or may not want to be involved in this process
and the choice is entirely yours. If you choose to, strong
We’ll discuss a marketing strategy with you and determine applications will be presented to you so you can make an
a price to advertise your property. informed decision on the most suitable application.
ACCOUNT ACTIVATION PREPARING FOR TENANCY AND HANDOVER
Entering the property and owner details into our The ‘nuts and bolts’. Paperwork, monies and the
management system including account details and lodgement of the bond is completed. The property is
marketing information. prepared and once all monies have been received, the
keys will be handed over.
ADVERTISE THE PROPERTY
GETTING PAID
We will list the property online on your behalf.
You can choose from a number of websites including; The important part. We pride ourselves on the fact that we
realestate.co.nz, aucklandproperty.net, and trademe.co.nz pay our owners on the first working day of every month.
Auckland Property Management 06
What other services do Auckland Property Management provide?
COMMERCIAL PROPERTY Commercial management services for all property sizes
MANAGEMENT You can enjoy our commercial property management
services regardless of the size of your property or business.
Our team can provide a full range of commercial property
We provide a range of services to clients ranging from
management services, maintaining total flexibility so we can
the small commercial property investor through to large
tailor our services to suit your needs. We have developed
institutional clients. We also offer considerable expertise and
an enviable reputation over the years based on the delivery
support for industrial, retail, education, and shopping centre
of our accurate, thorough, and in-depth services to our
management.
commercial clients.
Our goal is to deliver the best possible commercial results.
You’ll appreciate the commercial management strategies we
With an approach that aims to reduce or remove the risks
provide, including adding and creating value by ensuring a
associated with commercial property management, we’re
quality tenant mix and tenant retention; a key ingredient to
able to deliver on this goal for the benefit of our clients.
reducing the risk of any commercial property. Further, we
provide an excellent support office and on-site management
We can provide commercial management services for:
service, and maintain comprehensive reporting and cost
• Shopping Centres
controls while implementing highly effective marketing
• Industrial Sites
programmes.
• Retail Properties
• Offices
• Education Properties
• Medical Properties
Our team can provide
a full range of commercial
property management
services, maintaining
total flexibility so we can
tailor our services to suit
your needs.
07 Auckland Property Management
BODY CORPORATE Why focus on risk?
MANAGEMENT
We know, through a lot of experience, that there are
As a member of a body corporate committee, you take literally hundreds of areas that need to be managed
on a fair amount of responsibility. You’re financially within a body corporate. We see it as our responsibility to
accountable to a large number of property owners, are help you navigate these possible pitfalls so that you can
often called upon to make serious decisions, and of avoid any potential problems. More importantly, we’ll work
course, you can never please all of the people all of the closely with you to identify possible risks well in advance,
time. It may seem like an unenviable task, but rest assured, so we can put actions in place that will prevent them from
there is excellent help available, from New Zealand’s body ever becoming a concern.
corporate management specialists.
Let’s face it, whether you like it or not, as a member of a
The reduced risk approach to body corporate body corporate committee, you’re responsible for large
management sums of money and many people’s homes or investments.
Risk is the last thing you want.
Auckland Property Management is focused on helping
body corporate committee members like you, reduce Relax. We’ve been here before.
or even remove the risks that come with running bodies
corporate. We can help you to identify and mitigate any There’s not a lot of situations our Body Corporate
risks your body corporate might have, keep you on top of Managers haven’t seen, solved or prevented over the
an ever changing legal framework, help you to manage years. Even on the extremely rare occasion that one of our
a host of involved parties, ensure you meet your financial team hasn’t directly dealt with an issue, someone else in
responsibilities, and help maintain the detailed records the team inevitably has. Which is a good thing. Because
expected of you. there’s nothing like actual experience to sharpen one’s
abilities when solving a problem. And there’s nothing like
experiencing a problem to sharpen your insights to help
prevent it from occurring in the future.
Auckland Property Management is focused on helping body
corporate committee members like you, reduce or even
remove the risks that come with running bodies corporate.
Auckland Property Management 08
HOLIDAY HOME But it does not stop there, Waiheke Escapes also
specialises in holiday home management with a difference.
MANAGEMENT
The freedom of a holiday home with the comfort of local
As our reputation for quality property management has expertise and service
grown, so too have the number of requests to manage
additional property types. In response to this, in 2014 If you’re looking to rent out your Waiheke holiday home,
we opened an Auckland Property Management office there’s one big issue that’ll prevent you from maximising
on Waiheke Island and introduced our first Holiday your bookings: Service. At Waiheke Escapes, we pride
Management division - Waiheke Escapes. ourselves on delivering the highest standard of service
possible to satisfy both home owners and holiday makers.
A fully owned subsidiary business to Auckland Property Guests will be met on site by one of our wonderful staff,
Management, Waiheke Escapes specialises in the who will personally advise them about all aspects of
promotion and management of holiday homes as well as your home and also provide detailed information of the
longer term rentals on Waiheke Island. Due to our truly surrounding area. During their stay, we are just a phone
unique company structure, we are able to offer property call away. It’s a service that your guests will love, and it’s a
owners the flexibility of switching between short and service that you will love as reviews and repeat business
long-term occupancy, to create a lower risk, higher return are key.
management service all year long.
Minimising risks for home owners and maximising their
opportunity
For a home owner the decision to rent out your property
does not come lightly – there are both risks and
opportunities to be taken into consideration. At Waiheke
Escapes, we are the experts in minimising your risks and
optimising your opportunities.
09 Auckland Property ManagementTake your first step to reduced risk
property management today
Celia Burbery Bill Highet Steven Garland
Head of Residential Head of Commercial Head of Body
Property Management Property Management Corporate Management
Ph: 021 538 514 Ph: 021 591 591 Ph: 021 051 8244
celia@apm.kiwi bill@apm.kiwi steven@apm.kiwiReduced risk property management Reduced riskin: Specialising property management • Commercial Property Management Specialising in: • Residential Property Management • Residential Property Management • Body Corporate Management • Commercial Property Management • Holiday Home Management • Body Corporate Management • Holiday Home Management Auckland Property Management Ltd. www.apm.kiwi 145 Manukau Road, Epsom. PO Box 28510 Remuera, Auckland 1541 Phone: +64 9 638 2500 Email: reception@apm.kiwi
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