Governing Digital Transformation in MRT Jakarta - Diskusi Panel GRC Series 2021 8 Juli 2021
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Governing Digital Transformation in MRT Jakarta Diskusi Panel GRC Series 2021 8 Juli 2021
Introduction
MRT Jakarta: Menjawab Tantangan Kota Jakarta
PEMBANGUNAN
INFRASTRUKTUR
Stasiun, Depo, Rel Kereta, &
Kereta of MRT Jakarta
VISI:
OPERASI & PEMELIHARAAN
Stasiun, Depo, Rel Kereta, &
Increasing
Kereta of MRT Jakarta
Mobility,
Improving Life
Quality
BISNIS & KAWASAN
BERORIENTASI TRANSIT (KBT)
Bisnis di Stasiun dan sekitar
stasiun, Kawasan Berorientasi
Transit
BERDASARKAN PERATURAN DAERAH NOMOR 9 TAHUN 2018
Latar Belakang
THRIVING IN
VUCA
VOLATILITY UNCERTAINTY COMPLEXITY AMBIGUITY
Latar Belakang
TEKNOLOGI INDUSTRI
01 Industri mengalami shifting
menjadi basis digital dan
online. DISRUPSI
Membawa masa depan
02 ke hari ini.
Dikembangkan oleh
orang-orang baru
DINAMIS (berpandangan-berilmu-
Teknologi tidak berhenti dan
stagnan, melainkan selalu ada
03 bersemangat masa
depan), mayoritas
yang baru setiap saat. berusia muda.
BUDAYA DIGITAL
PLATFORM
Transformasi produk yang 04 Perubahan dalam cara
bekerja, bersosial menjadi
05 memungkinkan untuk
dapat bekerja dengan
kolaboratif dalam jejaring,
cepat dan serempak.
produk lain melalui
Platform.
Latar Belakang
DIGITAL TRANSFORMATION
Volatility Enhance Customer Journey
Beyond Ridership Provide innovative products & services to gain
competitive advantage with a consumer-centric
approach and emphasis on customer experience
Uncertainty Business
Beyond Physical Maximize Revenue Growth
Beyond Mobilty Provide innovative products & services to gain
competitive advantage with a consumer-centric
Complexity Normal approach and emphasis on customer experience
Beyond Transport Enhance Productivity
Ambiguity Network Enhance business processes with digital tools,
increased automation, cost optimization
High level concept of Digital Transformation
Vision and Mission
Digital Transformation
RJPP
1 2 3 4
Change Management – Process Business Model Domain
Cultural Transformation Transformation Transformation Transformation
Bring more values to costumers and employees MORE REVENUE $$$ Cost Savings
Digital Enabler
Machine Learning
Big Data Analytics Cloud Computing Digital Security
and AI
IT System and IT Risk and Technology Process and
7
Infrastructure Governance Integration Innovation
MRTJ must digitally transform to become an ecosystem player
Leverage Increase
high traffic customer stickiness
Maximize Additional source of
retail area utilization revenue streams
Existing/ In-development
New
8
WHAT CAPABILITES MUST WE HAVE MRTJ Digital Transformation Building Blocks
Vision Business Sustainability | Best Customer Experience | Innovative Services
RESULTS
we want
to achieve Value NETWORK URBAN CITY
Proposition PROVIDER PLATFORMER REGENERATOR
Initiatives WINNING PORTFOLIO OF STRATEGIC DIGITAL INITIATIVES
1 2 3 4
INCREASE ENHANCE
STRENGTHEN UPGRADE
NFB Socio-economic
Operational Capability Customer Experience
Revenue Impacts on TOD
Direction
• Revenue diversification
ROUTES • Digitation & Digitalization • Innovate, incubate, improve • MRTJ corridor service
• Asset monetization
to get us there • Innovation & Collaboration • Go to market, Go public enrichment
• Data & Insight
Approach CONSOLIDATION | COLLABORATION | CO-CREATION
Roadmap MILESTONES CHANGE MANAGEMENT QUICK WINS
Enablers People & Culture Governance Technology Data
RESOURCES
we need
to have Technology Big data Cloud Platform Analytics UI/UX Security
Digital Transformation Phases MRTJ Digital Transformation Building Blocks
Vision Business Sustainability | Best Customer Experience | Innovative Services
RESULTS
we want
to achieve Value NETWORK Focus on Directions and Enablers
URBAN CITY
Proposition PROVIDER PLATFORMER REGENERATOR
Iniatiatives WINNING PORTFOLIO OF STRATEGIC DIGITAL INITIATIVES
1 2 3 4
ENHANCE
INCREASE STRENGTHEN UPGRADE
Direction Socio-economic
NFB Revenue Operational Capability Customer Experience
ROUTES Impacts on TOD
to get us there
Phase 1.0 Build and Evolve • Ads Ecosystem Synergy • Innovation Growth Program • 360° customer engagement
Digital Capability and Big data collection and analytics
• Insight from Passengers data • Integrated Internal apps capability
Competency (2021-2022) for decision making
for monetization • MRTJ apps as platform
Phase 2.0 Gear Up into • New Business Operating • Crowd based innovation & MRTJ as urban mobility platform Support Society 5.0
Digital Culture (2023 - 2024) Model Collaboration
• Data as Service Monetization
RESOURCES Enablers People and Culture Process/Governance Technology Data
we need
to have • digital-ready talent program • IT Masterplan & Transformation virtual collaboration tools & Data Driven solution
Phase 1.0 Build and Evolve
Digital. Capability and • faster innovation through Capability workplace transformation
Competency (2021-2022) collaboration program • Data Management & IT Governance
• Build & influence digital culture
• Fully integrated tech & information (extensive utilization of ai, big-data, cloud, iot,
Phase 2.0 Gear Up into
Governance and policy to accommodate cybersecurity technology
Agile product development and Internal & external collaboration at scale
Digital Culture (2023 - 2024) • Connect all data from machine and equipment with Social Media data, Mobility data
process improvement to get new insightsDigital Business Transforming Our Business Processes
Where are we now (Focusing on Transformation V. 1.0)
INCREASE Non-Fare Revenue STRENGHTEN Operational Capability
Passengers Data Management Innovation Program eOffice Dinamiq
Digital • MRTJ Accel Kinetics eProc
Advertising Ecosystem Synergy Transformation • MRTJ Incubator ERM GAAS
Sistem Monitoring Pembayaran Proyek
Digitalization of Project Management (BIM, CDE)
KLOLA Success Factor Integrated
Contract Monitoring Tools Internal Apps
Other internal initiatives
UPGRADE Customer Experience
MRTJ Mobile Apps
• Content Management System Transforming Business ENCHANCE TOD SocioEconomic Impact
• Loyalty Program
• Implementation of ABT Beyond Normal TOD Data Platform in collaboration w/ MAPID
• Omni Channel Digital Listening Tools
• Customer Relationship Management
ENABLERS
People and Culture Process/Governance Technology Data
Faster Innovation through Collaboration Digital Transformation Roadmap Infrastructure and policy to Data Lake/Center
IT Masterplan promote Mobile Working and
Innovation Center/Transformation Office Virtual Collaboration Big Data Analytic Tools
Implementation of Data Management and IT • MS Teams
Digital Talent Program Governance • OneDrive
Exist or already implemented In progress or development phase Not exist 12MRTJ Incubator Partnership
3-month program focusing on impacted individuals due to COVID-19
situation and fresh graduates of IT background, through providing support
from mentorship to investment to grow both MRTJs and their businesses
in developing Minimum Viable Products
4 Selected Partners
Out of 998 Individual Applicants
& 219 Ideas
Participants Selection
Timeline
Incubation
Registration Hakathon Graduation Day
Nov 2020 Dec 2020 Dec 2020
Founder’s Dating Incubation Mentorship
Nov 2020 Dec 2020 Jan – Feb 2021
Investment
13MRTJ Accelerator Program
MRTJ Accel is an accelerated program hosted by MRT Jakarta to
collaborate with start-ups to create innovative products or services with
the end goal of commercializing together with MRT Jakarta
Selected Startups
The objective of this program is to launch new solutions (Products or Services) that will
benefit both parties such as increase Revenue, Branding, and Customer Experience
14Digital Construction with BIM Implementation
- Non-automated working process (manual CAD design drafting)
Lesson Learnt from Phase 1 Project - Dispersed Asset Data for maintenance records
BIM FEATURES
The need for SIMULATION
Improvement VIRTUAL
MRT Jakarta for
Vision & Objectives Phase 2A Project
Provides greater project insight for
cost, schedule, and constructability
- Cross coordination process between organization Uses 3D models to capture,
To implement INTERCONNECTED explore, and maintain consistent
BIM successfully, become more effective and coordinated planning, design,
We need to adapt - Avoid re-work with clash detection during design stage construction, and operational data.
our MINDSET - Standardize business process for all parties including
INTEGRATED
to upscale the document and asset naming
project’s process - Enhance traceability & accountability
through CDE/BIM - Interoperability of all project information Enables prompt response to
change with processes that are
- Working in one platform/common data environment. smarter and faster
Uses and shares the same consistent
data whether you’re at your desk or in
the fieldLeveraging Digital Assets: Social Media
Growing Social Media Assets Focusing on Advertised Content
# of Followers
80% : 20%
Owned Content Commercialized Content
Content Brand
Buzz Equity
290,201 64,208 62,956
Monetize
Social Media
CRM & Assets Drive
Database Action
17,552 8,225
Consume Content for
16
ActionDigital Governance Governing Transformed Processes through Digital Oversight
Digital Oversight on Governance
Online Whistle Blowing SAP and Online
KPI Dashboard Enterprise Risk
System Procurement
Management System
PT MRT Jakarta telah memiliki PT MRT Jakarta telah memiliki MRT Jakarta telah memiliki Pengadaan di MRT Jakarta sudah
sebuah sistem monitoring sebuah sistem pelaporan dugaan database Risk Register dan Risk menggunakan e-procurement
pencapaian KPI unit kerja yang pelanggaran (Whistle Blowing Monitoring dalam jaringan VPN sehingga pelaksanaan pengadaan
dilakukan secara online dan bisa System) yang sudah mengatur yang diisi secara berkala oleh dapat diawasi dengan transparan
diawasi secara langsung oleh tata cara pelaporan dugaan seluruh unit kerja. Hasil dari dan akuntabel. Data ini juga
Direksi dan Komisaris pelanggaran sebagai bentuk pengisian ini kemudian diolah terintegrasi dengan SAP Divisi
perlindungan terhadap para oleh Divisi Risk Management Keuangan untuk keperluan
stakeholders dan perlindungan menjadi Corporate Risk Profile pencatatan pembayaran
nama baik perusahaan dan menjadi dasar pelaksanaan
audit Divisi Internal AuditImplementing IT Risk Management Framework
IT Risk Management (ITRM) Framework
The key drivers and business Business
Business Growth Innovation and Agility Cost Customer and Clients Risk and Compliance
objectives of IT in most companies. Objective
GOVERNANCE POLICIES AND MANAGEMENT TOOLS AND RISK METRICS RISK CULTURE
AND OVERSIGHT STANDARDS PROCESSES TECHNOLOGY AND REPORTING
The organisational Management Process to Tools and Reports Tone at the top,
Six operating model components structure, expectations for manage risks in technology that identifying risks clarity on risk
required to support IT risk OperatingModel
Components committees, and the management Line 1 (technology support risk and performance appetite,
management across the company. roles and of technology and operations and management across IT domains; appropriate
responsibilities for technology risk. risk management) lifecycle and communicated to training and
managing IT risk. and Line 2 (risk integration of risk multiple levels of awareness, etc. to
oversight). with IT domains. management. promote positive
risk culture.
Program Information/Cyber Service Delivery Supplier/Third
IT Strategy
Typical IT management domains Management Security and Operations Party Management
IT Management
required to implement IT capabilities Domains
in an organisation. System Development Service Continuity Financial Talent
Data Management
Lifecycle Management Management Management
Sumber: Deloitte’s IT Risk Management frameworkPenerapan ISO 27001
Goal:
• Protecting Fraud in IT Transaction terutama dgn Pihak 3rd Party
• Protecting from Cyber Security
Corsec RMQA IT Finance
• Kewenangan Akses
SECOND LINE
• Framework ISO 27001 • Master Plan IT • Revenue
Informasi • Kebijakan; • Implementasi SOP
• Whistle Blowing Consolidation -
• Stakeholders Mapping; & Proses ERP
System - Pelaporan • Objective Target Program (OTP) • Pengelolaan
Insiden IT • Audit Internal Infrastrutkur &
• Fasilitasi Tinjauan Manajemen; Aplikasi
HC Railway OM Directorate Busdev Directorate Construction Directorate
• Membangun • OCC • Digitalisasi • Building Information
FIRST LINE
mindset Innovasi
• Sistem Signal – CBTC Commercial & Retail Modelling
• Karyawan -
Kebijakan
• Sistem AFC (*) • Monetisasi Digital • Electronic Data
Keharasiaan • Sistem QR Code (*) Assets Management System
Informasi • MMS Maximo
Perusahaan • Security Command CenterIdentifikasi insiatif/ Kegiatan- Internal Audit
STRENGTHEN UPGRADE
INCREASE NON- OPERATIONAL TOD SOCIO
CUSTOMER
FARE REVENUE CAPABILITY ECONOMIC IMPACT
EXPERIENCE
2021 2022
1. Internal Audit Management System (IAMS) 1. Continuous Audit Monitoring System
• Perencanaan, Pelaksanaan, Pelaporan Audit • Monitoring kegiatan pada unit kerja dengan parameter
• Monitoring Tindak Lanjut yang ditentukan
• Ditargetkan selesai Tahun 2021 • Data Terintegrasi dengan setiap unit kerja dengan
2. IAMS ini akan terhubung dengan ERM dan BPC sebagai tools Data Analytics
input untuk perencanaan audit dan hasil auditnya
akan masuk ke dashboard BOD – BOC dan ERMChallenges and Opportunities in Implementing Digital Governance
Digital Transformation Readiness Survey
Survey Aspects
Digital Transformation
Readiness Survey was
done to assess
PROCESS TECHNOLOGY DATA MANAGEMENT
organization’s capability PEOPLE
to run digital
transformation
Digital Transformation
Readiness Survey was
conducted from 19
March 2021 – 21 March
2021 for all MRTJ
Employees (From Staff to
BoD)
Conclusion
From Digital Readiness Survey, MRT Jakarta already achieved readiness score 85%, therefore the consultant (ITB) concluded
that MRT Jakarta as an organization is ready to implement Digital Transformation 23Peluang dan tantangan
PEOPLE PROCESS/PROCEDURE TOOLS
ISO Certified
700+ Employee ERP SAP
PELUANG Office365
ISO9001:2018
80% are Millenials and Gen Z Cloud and On Premise Server
ISO45001:2018
ISO14001:2015 Smart Office
ISO37001:2016
Bagaimana menciptakan
Bagaimana menyiapkan SDM Bagaimana process/prosedur yang ekosistem technology yang
TANTANGAN yang terampil dan tech savvy? telah ada dapat terintegrasi? terjamin keamanannya, user
friendly dan up to date?Implementing Digital Governance
Opportunities Organization Stakeholders
Readiness Interface
Excellent GRC System Hardware
Top Management Requirement
Support Siloed Legacy
Mostly Young Software
Challenges
Employees Cultural ChangesTerima Kasih
PT MRT JAKARTA
Wisma Nusantara Lt. 21, Jl. MH. Thamrin 59, Jakarta 10350 - Indonesia
P (62) 21 – 3103629 |(62) 21 – 3906454 | F (62) 21 – 3155846
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