Next Generation Solutions for Indian Railways - Sundar Ram VP, Technology Sales Consulting
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Next Generation Solutions for Indian Railways Sundar Ram VP, Technology Sales Consulting
Safe Harbor Statement
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decision. The
development, release, and timing of any features
or functionality described for Oracle’s products
remains at the sole discretion of Oracle.
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractAgenda
• IT Challenges
• Innovation in Industry Solutions
• Results Achieved by Various Customers
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractThe Challenges We’re Hearing
! Increase Operational Efficiency:
How do I increase my operational efficiency and modernize my
infrastructure without adversely affecting my business?
Business experience shows that sub-optimal use of maximum train capacity can be due to technical
parameters but also to poor operational capacity management.”
– UIC
!
Increase Profitable Business and Loyalty:
How can I identify, retain and develop my high-yielding customers and
win business from other modes of transport?
“The continued growth in demand for freight services due to the increased amount of manufacturing in
developing regions will be a key growth driver for the industry moving forward.” – Datamonitor
!
Ensure Regulatory Compliance and Security:
How can I ensure that all my staff are qualified and my assets are
managed in line with regulatory requirements?
•“We are unable to manage our users across all of our applications, databases, and systems and our
auditors require that we have comprehensive tracking of our user lifecycle. We have many databases
and DBAs. It is impossible to manage their accounts effectively across our enterprise.”
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractRailways - IT Challenges
DEPENDANCE ON LEGACY COMPLEX APPLICATIONS
SYSTEMS ENVIRONMENTS
… Critical business processes …Years of custom development
(reservations, operations, cargo and decentralized solutions have
operations) depend on legacy led to complex application
systems that are hard to modify, environments with multiple data
costly to maintain, and run on aging sources, complex integrations,
expensive hardware and several point solutions with
poor documentation and support
AGING FRAGILE SHRINKING IT BUDGETS
INFRASTRUCTURE …Shrinking IT budgets leave little
…Strong focus on costs and low room for new investments in
investments have left railways with platforms although need to replace
aging server, PC, and network and improve their aging
infrastructure making it difficult to applications and IT infrastructure
support 24*7 operations across
multiple continents
IT has a critical role to play as Indian Railways find ways to lower costs, grow
revenues, and enhance customer experience
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractAgenda
• IT Challenges
• Innovation in Industry Solutions
• Results Achieved by Various Customers
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractNext Generation Rail Solutions
Deliver Profitable Growth in an Increasingly Competitive Market
Reduce Costs by
Increasing Operational
Efficiency
Increase Profitability by
Identifying and Retaining
High-Value Customers
Ensure Regulatory
Compliance, Certification,
and Security
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractReduce Costs by Increasing Operational Efficiency
Requirement Capability Solution
Manage, build, modernize Seamless process-
Comprehensive suite for
& maintain infrastructure, centric Integration of
and optimize train various existing business process integrations
across technologies
operations systems
Best-in-class toolset to
Workflow, Event Management,
Reduce duplication of effort integrate best of breed,
BPEL,
and improve controls and legacy applications and Integration to Automate
processes new solutions and
Processes
technology
Open standards based spatial
GIS capability can be
Spatial enabled logistics solution can be easily
solutions used to enable Logistics integrated with various ERP
applications
system
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractBusiness Processes – Apps, Functions and People
Process Disconnects Across Silos End-to-end Business Process
Customer Sales Marketing Customer Inventory & Finance & HR
Relationship Service Logistics
Management
Product Configuration
Process
Disconnects
Missed Customer Support Help Desk
Exceptions
Escalating
Costs Customer Loyalty Management
Customer
Relationship Customer Inventory &
Management Sales Marketing Service Logistics Finance & HR
product
SFA Product product SCM product DB LMS B2B CRM SFA Prodict product SCM DB LMS B2B ERP
CRM ERP info.
Inv Inv
ERP MSO ERP. MSO
MGMT MGMT
Enterprise Infrastructure Enterprise Infrastructure
Real-World Business Processes span BPM models, simulates, executes, manages,
organizations, systems, and applications. monitors, & optimizes those Business Processes.
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractBPM : Framework for Business Optimization
Business Process
Analyst Developer
Process modeling, simulation
and documentation Process development
and systems integration
Process
execution and
management
Business
Owner
Business User Process
Interaction Participants
Enterprise
applications
Business dashboards and and
historical & trend analysis tools databases
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractBPM and SOA…
Better Together
BPM SOA
• Optimizes business processes • Simplifies IT infrastructure
• Provides business insight • Supports service reuse
• Driven directly by business goals • Driven indirectly by business
goals, translated to a need for
flexibility and IT agility
Provides a layer of
SOA greatly simplifies BPM responsiveness, control &
implementations governance for IT
underneath BPM
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractBPM Value Proposition
• Imagine that a business user could
build a business process model and do process
simulations to come up with the best way to
optimize the process (Business Process Analysis)
•…then IT can rapidly deploy the process by
simply importing the model into a development
environment to build the web services and then
install into the runtime
•…and once in production, both Business User and IT
have a single console to monitor all activity related
to that process to make real-time decisions while
collecting, analyzing and comparing operational
performance against the simulation model (Business
Activity Monitoring)
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractNext Generation Rail Solutions
Deliver Profitable Growth in an Increasingly Competitive Market
Reduce Costs by
Increasing Operational
Efficiency
Increase Profitability by
Identifying and Retaining
High-Value Customers
Ensure Regulatory
Compliance and Security
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractIncrease Profitability by Identifying and Retaining
High-Value Customers
Requirement Capability Solution
Industry-tailored
Increase revenue by Business Intelligence
business intelligence to
identifying, retaining and solutions analyze Customer,
developing high yield sell and market to both Operational, and Financial
passenger and freight
passenger / freight customers Data
rail customers
Integrated Loyalty, Call Single solution from loyalty
Manage and reward regular,
high value customers Center, Marketing, and program management to
Analytics data mining and call centers
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractIntelligent Analysis
Finance HR Compliance Operations Passenger Apps
Dashboards
Business
Processes
SOA & BPM Infrastructure
RosettaNet
External ebXML Enterprise
Partners Technology
EDI
Web Services B2B Email Apps DB Legacy
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractBusiness Intelligence & Decision Support
The Leading BI Technology Platform
Interactive Reporting & Ad-hoc Proactive Disconnected MS Office Web
Dashboards Publishing Analysis Detection Analytics Plug-in Services
and Alerts
Simplified Business Model and Abstraction Layer
Business Intelligent Caching Services
Intelligence Multidimensional Calculation and Integration Engine
Server Intelligent Request Generation and Optimized Data Access Services
OLTP & ODS Data Warehouse Oracle Files Business
Systems Data Mart PeopleSoft, Siebel, Excel Process
Custom Apps XML
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractDashboards (in Real-time)
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractMulti-Dimensional Analytics Dashboard
Provide Multi-Dimensional View of All Customer Transactional Information
1 Electronically capture all 4
customer interactions Service Level View of
Commitments Customer
Inbound call Revenue / or Program
Profitability Mgmt based on
role
Call Center Integration Services
Universal customer master and
Passenger integration services provide a
Web UCM
Complaint platform through which railroad
Booking Web Management customer data and interactions can
Services
be captured, viewed and distributed
to all major touch-points
Data Quality
Contract
Marketing/Sales Services Commitments
Campaigns
• 360 degree customer view
• Customer data available at all
2 Proactive marketing 3 Use data in operational touch points
campaigns for new or environment to deliver
expanded svcs / pricing value-added service • More focused customer service
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractHP Oracle Database Machine
Configured for High Performance Data Warehousing
• 8 Oracle Database servers
– 64 Intel processor cores
– Oracle Enterprise Linux
• 14 Exadata Storage Servers
– Up to 168 TB raw storage
• InfiniBand switches
• Optimized, Certified, and
Supported by Oracle
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractNext Generation Rail Solutions
Deliver Profitable Growth in an Increasingly Competitive Market
Reduce Costs by
Increasing Operational
Efficiency
Increase Profitability by
Identifying and Retaining
High-Value Customers
Ensure Regulatory
Compliance and Security
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractEnsure Regulatory Compliance and Security
Requirement Capability Solution
Collaboration and content
Manage and control Manage / Control Access
management solution with
customer and regulatory to Structured and
documents in a secure Unstructured Data through Identity Management
Solution to facilitate full
environment Content and Identity Mgmt
lifecycle compliance
Encrypting and securing
Encrypt Data and prevent Leading security
the data when at rest
access at database layer enhancements in Database
and in motion and and Auditing the data for layer for secure audit and
preventing un-
access segregation of duties
authorized data access
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractDatabase Security Framework
Security and Compliance
Monitoring Secured
DB Roll
Auditing
Configuration back/Undo
Management
Access Control
Label the
Segregation data for
of duties High
Security
Encryption and Masking
Masking
DB Encryption
Secured data from
and secure
Backup developers
data exchange
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractAdvanced DB Security
Protect data on Network, Disk, and Tape
• Transparent Data Encryption (TDE)
– No application changes Strong
– Tablespace and column encryption Authentication
– Encrypted backups (RMAN) and Data
Pump Exports Network
– Encrypt Oracle Securefiles (LOBS) Encryption
• Built-In Key Management
– Transparent, automated
– Hardware Security Module (HSM)
• Network Encryption
75000 ( ) ^#^*>*
– SSL/TLS Encrypted Disks, Backups,
Exports
– Native - no certificates required
• Strong Authentication
– Kerberos, PKI
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractFirewall for Database – Internal Threats
Enforce Compliance and Mitigate Internal Threat
• Restrict DBA access to
application data Realms
• Compliance
– Controls on privileged users
– Separation of Duty Multi-Factor
• Enforce data access security Reports Authorization
policies
– Control who, when, where and
how is data accessed Separation
Audit
– Policy can be based on IP of Duty
address, time, auth…
• SQL Command Rules Command
Rules
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractEfficient & Secured Auditing
Compliance and alert on Threats
Monitor Policies
Consolidate and
Secure Audit Data
Reports Security
Simplify Compliance
Reporting
Alert on Security
Threats
Lower IT Costs With DB2, Sybase
Audit Policies Oracle (beta)
Databases Microsoft
SQL Server
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractSecurity Architecture
Maximum Data Security Architecture
Configuration
Management Pack
Identity Management
Enterprise
User Management
E-Business Suite
PeopleSoft
Network encryption
Siebel
SAP - others
Data Masking Pack
Audit Data
Dev &
Test
Encrypted Backups
Secured Audit
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractFiorde Securely Manages
Regulatory Documents
COMPANY OVERVIEW CUSTOMER PERSPECTIVE
• Fiorde International Logistics is a full service “With Oracle Content DB, we were able to
transportation logistics and cargo custom-clearance extend the value of our Oracle Database to
service organization. It offers cargo consolidation
services to its clients – anywhere on the planet. By
cost effectively manage both our unstructured
means of its international partnerships, it has and structured content on the same platform.
access to warehouses and fleets on five continents, We were also able to improve our processes
offering its clients the widest and most complete by integrating them with Oracle Content DB to
logistics operations in the world. provide secure, efficient content management
within the context of how our people work.”
CHALLENGES / OPPORTUNITIES Sergio Augusto Peralta, IT Manager
• Integrate disparate systems to improve business
processes and operational efficiency
• Improve productivity with enterprise-wide content RESULTS
management system
• Gained the ability to securely manage
• Minimize technology maintenance costs regulatory documents for import and
export processes
SOLUTIONS
• Increased operational efficiency and
• Implemented Oracle Content Database to create a employee productivity
cost effective, scalable, and secure enterprise wide
content management solution for 500 users • Simplified IT administration and reduced
• Use Oracle Content DB Web Services to integrate the cost of storing unstructured and
legacy applications and business processes structured content
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractAgenda
• IT Challenges
• Innovation in Industry Solutions
• Results Achieved by Various Customers
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractOracle in Rail
Did You Know?
4 of the top 5 freight railroads globally run Oracle
Solutions
More than 30 of the world’s leading railways run
Oracle Solutions
2 of the top 5 largest railroads globally run
Oracle Loyalty solutions
26 of the top 40 US Transit organizations run
Oracle Solutions
No. 1 rail infrastructure company in the
world runs Oracle solutions
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractRail Customer Results
“We selected the Siebel proposal because it was innovative, flexible,
and simple, with a single solution for the entire domain, from loyalty
program management to data mining and call centers.”
“Undertaking a major upgrade to the HR system is a non-trivial exercise
but we are very pleased with the results, thanks in no small part to the
expertise of Oracle Consulting and the strong commitment from Oracle
management. The new system enabled us to reduce operating costs
while providing better management support and services to our staff.”
“Our job at DB Systems is to help Deutsche Bahn leverage the power of
technology to compete more effectively. PeopleSoft Enterprise Service
Automation will support that mandate by helping us to reduce costs and
increase our productivity. We expect a very fast return on our
investment using PeopleSoft Enterprise Service Automation.”
“Our corporate dashboard takes 43 of our key operational measures
and displays them in a format that makes it easy to identify change.
It enables us to drill down in any of these critical areas. By building a
corporate dashboard with Hyperion Essbase, we’ve made business
performance much easier to understand and act upon.”
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractPeople: Oracle’s Ecosystem Creates Advantage
30,000 applications
customers
220,000 database 30,000 middleware
customers customers
29,000 developers,
support engineers 1,300 participants
and consultants in early customer
275,000 adoption programs
Customers
1,700 application ISVs Benefiting
from Shared 950 customers
5,000 middleware ISVs Innovation participating in
Customer Advisory
Boards
9,000 database ISVs
35 Fusion strategy 500 Industry & Product
council members strategy council members
425 user groups
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractThe Oracle Difference
Only Oracle…
Offers an industry-leading suite of middleware solutions to rationalize
and modernize your legacy systems so you can lower costs, shorten
time-to-market, and increase security, performance, and scalability
Provides a rail-proven financial suite that has been demonstrated to
reduce operator costs and increase back-office efficiency
Delivers a complete solution to plan, manage, deploy and maintain rail
assets (fixed, moving and linear) and spares
Provides a transportation management platform to optimize the
movement of intermodal containers and to proactively manage their
flow over your intermodal network
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contractYou can also read
