OpenHouse The Magazine for Council Tenants and Leaseholders Issue 2 2018 - Enjoy the outdoors - See Local Links on
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OpenHouse
The Magazine for Council Tenants and Leaseholders Issue 2 2018
Enjoy the outdoors –
See Local Links on page 6
Return Address: City and County of Swansea,
Civic Centre, Oystermouth Road, Swansea, SA1 3SN
What’s Inside Welcome to Open House Welcome to Open House, the magazine for Council tenants and
FEATURES Leaseholders.
Focus on... The Leasehold Team ....... 1 Hopefully you will find this edition packed full of useful advice and information
Get Swansea Online .......................... 3 but if you have any suggestions about what you would like to see in future
edition’s please don’t hesitate to let us know. We hold an Open House
Direct Debit ......................................... 4 feedback group after each edition so get in touch with our Participation
How would you prefer to receive Officer, if you would like to be involved (contact details on page 9.) On page
Open House? ..................................... 5 12 there is information about the official opening of Colliers Way and Cwrt
Trevor by the First Minister, Carwyn Jones. This is the new development of
LOCAL LINKS 6 council homes in Blaenymaes. You will find feedback from our tenants survey
and details on where we are with our improvement work to meet the Welsh
Housing Quality Standard (WHQS) on page 18. Also, find out what tenants
TENANCY AND ESTATE thought of the process of having their new kitchens and bathrooms installed
Tenants’ Voice ..................................... 8 on page 20. We have been told some of you are getting unwanted callers at
your door so you will find some helpful advice about what to do if you have
Sheltered housing news .................... 10 a problem with cold callers in your neighbourhood (Page 26.) Finally if you
HomeSwapper .................................. 11 would prefer to read Open House online instead of receiving a paper copy
Colliers Way and Cwrt Trevor just let us know.
officially opened ................................. 12 Open House is also available to read online at
What’s on in your area? .................... 13 www.swansea.gov.uk/housing
Rent payment methods ..................... 14 Rachel Cole, Editor
Support services ................................ 15
Contact Information ...........................
High Rise Sprinkler Programme ........
16
16
Useful Contacts
Editor - Rachel Cole .................................................................. 635045
Mountain View Children’s Centre ..... 17
Repairs Contact Centre ........................................................... 635100
Tenants’ Survey 2017 ........................ 18 Out of Hours Emergency Repairs ........................................... 521500
Improvement works Repairs 24 hour Neighbourhood Support Unit ................................... 648507
reminder questionnaires .................... 20
Housing Options ...................................................................... 533100
Repairs reminder ............................... 21 Environment Contact Centre ................................................... 635600
Housing Benefit Queries ......................................................... 635353
GENERAL ADVICE
District Housing Office Numbers
Reporting potholes and damaged
or broken paving stones ................... 22 Eastside District Housing Office .............................................. 791251
T.O.P.I.C. House ................................... 22 Morriston & Clase District Housing Office .............................. 601720
Sketty District Housing Office ................................................... 516810
Age Cymru Warm & Well ................... 23
Townhill & Mayhill District Housing Office .............................. 513900
Volunteering ....................................... 24
Blaenymaes District Housing Office ....................................... 534060
County Lines ........................................ 25 Gorseinon District Housing Office ........................................... 897700
Power Up! ........................................... 25 Penlan District Housing Office ................................................ 582704
How to get a restriction on cold Town Centre District Housing Office ....................................... 650486
calling in your street ........................... 26 West Cross District Housing Office ......................................... 402500
Real Nappy Cashback Scheme ......... 27 All telephone numbers are Swansea based (01792)
Food waste ......................................... 28
District Housing Email Addresses
Useful contacts ................................... 30
Blaenymaes.DistrictHousingOffice@swansea.gov.uk
Gorseinon’s Pop-up Café &
Eastside.DistrictHousingOffice@swansea.gov.uk
One Stop Shop .................................... 31
Gorseinon.DistrictHousingOffice@swansea.gov.uk
EQUALITIES Morriston.DistrictHousingOffice@swansea.gov.uk
Penlan.DistrictHousingOffice@swansea.gov.uk
Can we help you? ............................... 31 Sketty.DistrictHousingOffice@swansea.gov.uk
GDPR - General Data Protection Townhill.DistrictHousingOffice@swansea.gov.uk
Regulation ............................................ 32 TownCentre.DistrictHousingOffice@swansea.gov.uk
Customer Contact Survey .................. 32 WestCross.DistrictHousingOffice@swansea.gov.uk
ALL INFORMATION IN OPENHOUSE IS If you require this information in a different format eg large print,
CORRECT AT TIME OF GOING TO PRESS. Braille, disc or other, please contact Housing Customer Services
01792 635045 or visit our website
www.swansea.gov.uk/housing or email
housing@swansea.gov.uk
We welcome correspondence in Welsh and will deal with Welsh
Open House: Issue 2 2018 and English correspondence to the same standards and timescales.
Focus on...
The Leasehold Team
Meet the Leasehold Team
who manage 636 Council
leasehold flats across
Swansea. The team is
led by Rosie Jackson,
Senior Policy & Leasehold Officer.
The Leasehold Officers are Amanda
Richards and Debbie Parry.
The team offers many services for leaseholders, • Environmental works such as boundary walls and
including: fences
• Answering queries about lease terms • Replacing rainwater goods and weather boards
• Providing information to solicitors when leasehold A formal consultation process is carried out for each
properties are bought and sold major works scheme in order to inform leaseholders
• Carrying out formal consultation for major works of what is planned and to provide you with the
schemes opportunity to comment or to raise any questions
• Issuing annual leasehold service charge invoices, and/or concerns. Leaseholders are also notified
and answering any queries relating to the of how much they will be expected to contribute
charges towards the costs. This is because under the terms
• Dealing with neighbourhood issues such as: of your lease you are required to pay your share of
the costs. The lease also sets out the proportion of
- Neighbour disputes
the cost that you are liable for.
- Complaints about overgrown gardens
This cost can sometimes be significant and the
- Leaks
Council understands that it may be difficult for
- Use of communal areas
leaseholders to pay for this outright. Therefore we
An important part of the Leasehold Team’s role is to have introduced the Leaseholder Assistance Scheme
consult and inform leaseholders when major works to help manage the cost. Under the scheme, the
are planned for your homes. All Council properties Council might be able to provide you with a loan.
have to be brought up to the Welsh Housing Quality This allows you to spread the cost over a period of
Standard by 2020, which includes all leasehold time, paying on a monthly basis. If you are unable
properties. The type of work carried out to meet the to afford the repayment of a loan there is also an
Standard includes: option for you to take out an Equity Share Loan.
• Re-roofing and chimney repairs The Leasehold Team are available to help you with a
• Provision of external insulated render range of issues and can be contacted on 01792
• Fire protection improvements 635223 and 01792 635011 or by email
Open House: Issue 2 2018 1
leasehold@swansea.gov.uk, including: If you need to pay an invoice relating to your
• Questions about Major Works leasehold property then you can contact the Finance
• Enquiries about the Leasehold Assistance Scheme Team on 01792 635847.
• Complaints about other residents causing a If you need to pay your Ground Rent then you can contact
nuisance or anti-social behaviour the Corporate Property Team on 01792 637655.
• Complaints about untidy communal areas If you need to report a repair to an external or
• Making an insurance claim communal area you need to contact the Housing
• Subletting your home Repairs Call Centre on 01792 635100.
Please remember that the Council is responsible for the repair of external and communal areas,
which may include repairs to the exterior of the building or communal areas, for example broken
roof tiles, blocked guttering, broken communal pathways, external wall repairs etc. Internal
repairs are the responsibility of the leaseholder. But if you are unsure about anything then give the
Leasehold Team a ring.
Your comments about Open House
Do you have any comments about this edition of Open House magazine or
any of the articles you have read? If so, you can either write to:
Housing Services, City and County of Swansea,
Oystermouth Road, Swansea SA1 3SN, Freepost RSCT-JJZH-KLJZ
or email to housing@swansea.gov.uk or phone on 01792 635045
Thank you for your time.
Please let us know if you are happy for your comments to be included
in Open House magazine.
Debt Panic?
Push the button!
Debts can be sorted out more easily than you think.
The Debt Panic Button will help you take control, and get proper, free support.
www.debtpanicswansea.org.uk
2 Open House: Issue 2 2018
Want to learn how to
get the most out of the
internet? It’s never too
late to learn!
Get involved in the FREE
beginners courses to get you online
Learn how to get the most from the internet, send e-mails, save money, book holidays,
surf the web, communicate with friends and family, and lots more.
Run by a qualified tutor, these FREE sessions are held in a number of venues across
Swansea including libraries and community buildings.
Each course will last for 2 hours a week
for 5 weeks.
They are aimed at people with limited
or no experience of using computers
or tablets to get online.
You can register for one of these courses:
1. PC beginners course - we provide the computers to use for the course
2. Tablet beginners’ course - bring your own iPad or android tablet to use on the
course
For information about dates, times and locations of courses,
contact Lifelong Learning in Bryn House on 01792 470171
(Mon to Fri from 9:15am to 2:30pm)
Alternatively, ask someone to book online for you on
www.getswanseaonline.co.uk
Open House: Issue 2 2018 3
Do you pay any of your bills by direct
debit (e.g. Mobile phone, Council tax,
TV Licence, Welsh Water)?
It’s easy to do the same with your rent!
There are a number of benefits to You can set up a Direct Debit to pay
paying your rent by Direct Debit, your rent by:
including: • calling the Rents Team on 01792 534094
• visiting www.swansea.gov.uk/
Convenience howtopayyourrent to download a form
If you have a bank account this is the simplest way • using a paper form (contact your local housing
to pay your rent to the Council. You won’t need to office or rents officer)
spend time visiting the Council’s Housing Offices or
Post Offices. For more information contact the Rents Team on
01792 534094 or
Your peace of mind e-mail rentsteam@swansea.gov.uk
Payments are automatic, so there’s less chance
you will miss a payment. FAQ
Helps you manage your money Can the amount of money to be taken be
changed?
You will know exactly how much money is coming
After a set notice period the amount of rent the
out of your account, and when.
Council can take can be altered when required.
Setting up a direct debit to pay your rent Can the Council take more money than I have
is easy… agreed?
When you set up a direct debit to pay your rent it’s The Council will only be able to take the amount
all done automatically, so you don’t have to worry. you’ve agreed, and if they want to change the
These are the steps you need to follow. amount or the date of collection they have to talk to
you about it first.
Step 1 What happens if the bank makes a mistake?
Agree the amount of money you want to pay
You are guaranteed an instant refund from your
to cover your rent.
bank or building society. This is called a direct debit
Step 2 guarantee.
Complete a simple direct debit form and
My wages are not the same every month so the
fill in your bank details. Include your rent
amount of money in my account fluctuates a lot.
reference number. The Council offers
You can still set up a direct debit but it may be better
two payment dates each month – the 15th
for you to set up weekly payment.
or nearest working day after this date and
the last working day of each month – as well What happens if I am in arrears?
as weekly Direct Debits. Once this is done, If you are in arrears then an amount additional
the money is taken from your bank account to your Direct Debit can be paid either weekly or
automatically on the agreed date or the next monthly. The request for this is at the bottom of the
working day if the due date happens to be a Direct Debit form. Direct Debits are not taken in the
weekend or bank holiday. free weeks, alternative methods must be used to
pay arrears in the free weeks.
4 Open House: Issue 2 2018
How would you
prefer to receive
Open House?
Open House is currently circulated as a
paper copy to over 14,000 tenants and
leaseholders. It’s also available in other
formats such as CD, large print or on
our website.
We are always looking at ways to improve Open housing@swansea.gov.uk
House and save on costs at the same time. So we’d Use the online form www.swansea.gov.uk/
like to hear from you if you’d prefer to read Open article/8029/Housing-enquiry-form
House online. Instead of sending a paper copy, we’ll
send you an email providing you with a link to the 01792 635045
latest online version. You can then read it where and If you think you’d benefit from receiving one of the
when you want to, using your phone, tablet or PC – other formats mentioned above, please get in touch.
it couldn’t be easier! This makes it more accessible,
sustainable and more cost effective as we’ll be
reducing the number of printed copies.
If you’d like to read Open House online, just contact
us using the methods below and quote ‘Open
House online’ and provide us with your:
• Name and address
• email address
• telephone numbers
Just remember to keep us informed of
any changes to your contact details.
If you prefer to continue receiving
a paper copy of Open House,
there’s no need to do anything.
We welcome your comments or other
ideas for improving Open House.
Write to us at: Housing Services, City and County
of Swansea, Oystermouth Road, Swansea SA1 3SN,
Freepost RSCT-JJZH-KLJZ
Open House: Issue 2 2018 5
LocalLinks
Local Links provides information about activities taking
place in your area. If you have any suggestions of
things you’d like us to feature, please get in touch.
There are many parks for you to enjoy within and
around the Swansea area. From beautiful gardens to
children’s play parks, there is something for everyone.
So, go outdoors, enjoy the fresh air and visit the wide selection of parks that
Swansea has to offer!
Here are some suggestions of parks you can visit…
Brynmill Park
This is a very popular park, not far from the city centre. It has a number of facilities including a bowling
green, Children’s play area, lake, and a snack kiosk. In addition to this, the park has a unique outdoor
classroom – The Discovery Centre. As well as arts and crafts and interactive games for the children,
there’s also a variety of educational adult activities. The centre also features a large one way glass
window where you can see the birds and wildlife in their natural habitats.
Clyne Gardens
Clyne Gardens contains varied National Collections of plants set in beautiful parkland, with features such
as a Japanese bridge, Admiral’s Tower and Clyne Chapel. There are panoramic views of Swansea Bay.
Please be aware that there are some steep paths and stepped areas which can be difficult for
wheelchair users and those with pushchairs.
Cwmdonkin Park
Cwmdonkin Park is a beautiful park situated in the Uplands area of Swansea. It has many facilities such
as tennis courts, a bowling green, children’s play area, tea rooms, as well as various references to Dylan
Thomas, including a memorial stone which has lines from ‘Fern Hill’.
6 Open House: Issue 2 2018
Hafod Park
This park has a large open green space which provides ample opportunity for you to stretch your legs
or to walk the dog. There are good facilities for both younger and older children. There is a Multi-Use
Games Area (MUGA), children’s playground and also a bowling green.
Jersey Park
Jersey Park has a range of facilities to enjoy. This out-of-city park provides a valued service to the local
community of St Thomas and Dan-y-Craig. It has a children’s play area, a basketball court and a bowling
green.
Morriston Park
This park will appeal to all ages as it has a diverse range of facilities. The park contains walking trails
which surround a duck pond and wildlife area. Facilities include:
• BMX/skate jumps
• Fitness equipment
• Lake
• Children’s play area
• Bowling green
Pontarddulais Park (Coed Bach Park)
Coed Bach Park is an area that the whole family can enjoy. The park benefits from beautiful mature
woodland where you can take a leisurely stroll on the purpose made trails. In addition to this, there is a
children’s play area, skateboard ramp, football and rugby fields, tennis courts and picnic benches. There
really is something for all ages.
Open House: Issue 2 2018 7
Hello, my name is Alison Winter and I am the Participation
Officer. This is my regular update on tenant involvement in
Swansea, where I provide you with news from the local, city
and countywide groups.
Local Groups / Events who attended and completed the survey received a
£10 gift voucher for a local business. Gwalia will be
Clyne Court Residents Association meeting collating the information obtained and will provide
feedback and an action plan for the area, based on
Darren Whetton, Risk Management Surveyor,
their findings.
attended the meeting to discuss the planned
sprinkler system installation for the blocks. Darren
City and Countywide Groups
demonstrated the sprinklers and explained how they
are activated and how they work. During the last Building & Repairs group meeting,
Dave Meyrick, Technical Operations Manager,
The group also discussed the ongoing refurbishment talked about the many different schemes involved in
works and had the opportunity to raise any queries. bringing the housing stock up to the Welsh Housing
Quality Standard (WHQS). As well as discussing the
Blaenymaes drop in sessions
details of the work, Dave showed the group before
During May 2018, Gwalia (Pobl) organised a number and after pictures of some of the schemes, such
of drop in sessions at the 104 on Broughton Avenue as, kitchen & bathroom renewal, wind & weather
for Blaenymaes residents, in order to obtain their proofing and re-roofing. The group were positive
views on how the area can be improved. All those about the improvements that are being carried out.
8 Open House: Issue 2 2018Estate Management & attend the group meetings you can still give your
views about Open House by phone or email (see
Caretaking panel below). Where possible we will try to include your
Dave Meyrick discussed with the group the works requests in a future issue.
that will be carried out within the surrounding areas
of council properties under the External Facilities Housing website and kitchen &
Programme and Environmental scheme in order bathroom brochure consultation
to meet the Welsh Housing Quality Standard.
The group were enthusiastic about this work and At the beginning of the year, we held a meeting
highlighted some areas within their communities to obtain tenants’ feedback on the new Kitchen
that they felt would benefit from such works. & Bathroom Brochure and also our Housing
Webpages. The group gave positive feedback about
Sarah Jordan updated the group on a number of the brochure, and this is now provided to every
matters including the work of the Estate Caretaking household currently having upgrade works.
team and the Housing and Public Protection
service plan for 2018/19, which sets out the service In response to suggestions given about the
objectives for the year ahead. These include website, a number of changes have been made
investing to improve housing stock and delivering to the Housing Webpages to make them easier
More Homes. to navigate. We would like to thank everyone who
attended the meeting, we are very grateful for your
Sarah also advised the group on the installation of feedback.
Sprinkler systems in our High rise blocks.
Dave Thomas, Manager of the Anti-social Behaviour Wales Audit Office meetings with
Team updated the group about the ongoing work Tenant Participation Groups
and partnerships that take place with external
agencies, such as the police. The Wales Audit office visited the Authority during
April 2018 and met with a number of our tenant
Steve Sawyer told the group about the many tasks participation groups, in order to obtain their views
the estate caretakers have been carrying out, and comments on the service the Authority provides
such as a major cutting and clearance project in and the Council’s plans to meet the WHQS.
Blaenymaes and the ongoing issue of fly-tipping
across the city. Any tenant or leaseholder can be a member of the
Tenants’ Consultative Panel. You will be asked
Primary School visit for your views on new service developments or
changes to any policies and procedures. This may
The Housing Service received numerous letters from be undertaken through questionnaires, via email,
the pupils at Parklands Primary School in relation to text or attending meetings – it’s up to you.
fire safety within our High rise blocks. As a result, we
arranged for our Risk Management Surveyor, Darren If you would like to join the Tenants’ Consultative
Whetton to attend the school and give a talk to the Panel please contact Alison Winter on the number
pupils. The pupils found this session interesting and below.
informative.
If you would like to have your say and get
Tenant feedback involved you can contact Alison Winter, the
The Open House feedback group met to discuss Participation Officer on 01792 635043 or
the last edition of the magazine and provide email alison.winter@swansea.gov.uk.
suggestions for the next edition. If you would like to or text your comments along with your name
get involved in these sessions we would welcome
and address to 07775221453
new members. Alternatively, if you don’t want to
Open House: Issue 2 2018 9Sheltered Housing News
Lottery Grant Easter party at
With the help of their warden, the Social Club at Coed Lan
the Coed Lan complex in Three Crosses, previously
At Easter the Coed Lan Complex had
applied for a lottery grant. As a result the Coed a party with a difference! Instead of
Lan Social Club was delighted to receive £5,000 making Easter bonnets, they put together
which enabled the members to have a 5 day break their own flower arrangements to be
to Eastbourne during May 2018. The trip was well judged. The residents had a lovely time
organised and enjoyed by everyone who attended. and thoroughly enjoyed the event.
Gloucester House
30th Anniversary
On the 11th May 2018, Gloucester house
celebrated its 30th anniversary.
A party, including a buffet and entertainment,
was held for the tenants. 3 of the original tenants
who still live at Gloucester house; Mrs Barbra
Cullen, Mrs Betty Morgans and Mrs Eileen Coleman attended the party.
The tenants enjoyed the afternoon sharing memories of their friends past and present. Speeches
were given by Mrs Cullen and also Sheltered Housing Manager, Diane Thomas who attended the
party with Neighbourhood Officer, Hayley James.
The tenants thanked everyone involved for making the day another memorable one at Gloucester house.
Healthy City Directory
Swansea’s community resource
for wellbeing and health
Swansea’s Healthy City Directory is an on-line resource that enables you to search for
a wide range of organisations and groups who can support wellbeing and health.
The Healthy City Directory holds one of the most comprehensive lists in
Swansea of groups, clubs and organisations who can offer support, teaching
and encouragement for you to help feel healthy and well. Use the search to find
information on a range of local and national support organisations.
www.healthycitydirectory.co.uk
10 Open House: Issue 2 2018Want to move home?
HomeSwapper can help!
If you need to move home, swapping your home with
another tenant may be quicker than waiting for a
transfer.
Swansea Council is a member of HomeSwapper
which is the UK’s biggest home swap service for social
housing tenants wanting to swap home both locally and
nationally. It’s also free for Swansea Council tenants to
register and use.
Visit the website www.homeswapper.co.uk or
download the free HomeSwapper app from the Apple
App Store or Google Play for Android.
Tips: 90% of successful swaps in 2016 had at least
one photo of the home.
Add some photos as it gives people more information
about your home. Try to show your home at its best - ask
yourself “what does this show someone who has never
seen this room before”. Hold the camera in the corner of
the room to try and get as much as you can in the picture.
Also remember to log onto your account frequently to
check on potential swaps and to ensure your account
stays live.
Here are Homeswappers top 10 tips for a successful swap:
1. Research the area. Schools, public transport, 7. Condition. Are there signs of damp? Are there
playgrounds, traffic. repairs needed? Is there enough storage space?
2. What’s included? Don’t assume that the outgoing Is there central heating? Are there enough kitchen
tenant will leave curtains, white goods etc behind. cupboards. Check taps, showers etc, electricity
wiring.
3. Décor. Work out the cost of decorating your new
property. 8. Eligibility issues. Are there any age restrictions or
mobility restrictions? Has the property been adapted
4. Tenancy Type. Check the tenancy type of the home
you want to swap into and make sure you know yours. for disability and this isn’t applicable to you?
5. Rent and bills. Find out how much the rent is 9. Occupancy requirements. If your home is too big
– this might be different to the amount the current or too small for your needs you probably won’t be
tenant pays as they may receive housing benefit to able to move in.
‘top up’. It is worth asking what the usual bills are 10. How serious is the other swapper? Don’t make
e.g. gas and electric. any major changes to your life until your swap has
6. Neighbours. This is one of the most important things been approved by your landlord and you’ve signed
to think about. Are there any disputes or noise issues? the paperwork.
Open House: Issue 2 2018 11Colliers Way and Cwrt Trevor officially opened Tenants started to move into the new houses in Colliers Way and Cwrt Trevor in Blaenymaes at the end of 2017 and now the 10 two bedroom homes and 8 one bedroom apartments are all occupied. First Minister Carwyn Jones officially opened the design – ‘Swansea Standard’ which are described development in March 2018 and said “I was pleased as ‘fabric first’ high – energy efficient properties. to meet with the new residents of Colliers Way and Andrea Lewis, Cabinet Member for Homes and Cwrt Trevor and hear how they are settling in to their Energy, said: “Our aim is to continue developing new top quality, energy efficient homes.” social housing in Swansea that the Council and In recognition of the scheme’s importance, the future tenants can be proud of. Council has received a grant under the Welsh “The new homes will follow the Swansea Standard Government’s Innovative Housing Programme, design instead of Passivhaus. This gives us more which will off-set some of the costs. The rest of the flexibility with bringing in local contractors and as a investment has come from the council homes capital result helping boost our local economy.” budget which sees money from rents reinvested in improving thousands of existing council homes and providing new ones. The next development to be built will be at Parc Y Helig in Birchgrove where the Council is planning on building a selection of new homes. The latest phase will follow on from the creation of innovative ‘Passivhaus’ homes at Colliers Way. ‘Passivhaus’ designed homes are internationally recognised as low energy homes and contractors assisting in the building of them have to be accredited to be involved. The Council is now looking at introducing its own 12 Open House: Issue 2 2018
What’s on in your area?
In this edition of Open House we are featuring events held in Port Tennant at
the Port Tennant Community Centre.
If there are any areas of Swansea that you would like to see featured in
future editions of Open House then please let us know!
Coffee Mornings
Every Tuesday – 9.00am - 11.30am
A weekly get together for the community.
Everyone is welcome.
For further information please contact
New Springs Community Church
01792 417110
Crochet Club
Every Tuesday – 1.00pm - 3.00pm
A community based group meeting once
a week to undertake their favourite activity -
crochet and knitting!
All welcome.
For further information please contact
Maureen Pridmore 01792 884642
Bingo
Every Wednesday – 7.30pm - 9.30pm
This group has been meeting for many years
and is always on the lookout for new members.
For further information please contact
Lynne Dicks 07941 431865
If you’d like to get involved in the work of Port Tennant Community Centre,
please contact Arron Bevan-John (Community Development Officer)
01792 635449
arron.bevan-john@swansea.gov.uk
Open House: Issue 2 2018 13Rent payment methods
Forms are available on-line or you can request them from
your Rent Officer on 601720 / 534094 or email request
to rentsteam@swansea.gov.uk
You will need a Payment swipe card, ask your Rent Officer,
or phone us on 601720 / 534094. Payments made on a
Thursday or Friday will not show until the following week
Payzone - You can use your Payment swipe card to pay
at any retailer that displays the payzone logo. For a list of
retailers please visit www.payzone.co.uk
By contacting You can pay using Debit, Switch, Solo, Maestro or Credit Card
your by ringing 601720 / 534094 or your local DHO during
Rent Officer Office Hours
Via the Internet Please visit the Council’s website www.swansea.gov.uk
Click “Do It Online” & “Pay for it”. If you have any difficulties,
please call on 601720 / 534094 for assistance
If you know your rent reference number, you can phone our
Over the phone
automated service English 0300 456 2765 / Welsh
0300 456 2775 at any time. (If you do not know your rent
reference please call 601720 / 534094)
At your At the following District Housing Offices & Civic Centre:
local Housing Townhill, Sketty, West Cross, Blaenymaes, Penlan, Town
Office Centre, Morriston, Eastside, (Gorseinon - Card payments only)
If you are on Universal Credit your Housing Costs will be paid
to you directly by the DWP. Please contact the DWP on
0345 600 0723 if you have not received your Housing costs
14 Open House: Issue 2 2018Support services
Making a new To make a new claim for Housing Benefit contact the
Housing Benefit Take Up Team 635885
Claim or email newclaims4benefits@swansea.gov.uk
To discuss your existing claim with a Housing Benefit Officer
Housing Benefit
please ring 635353 or email benefits@swansea.gov.uk
Financial If you are having difficulty with paying your rent contact
Inclusion Lesley Jenkins 01792 534064
Officer email rentsteam@swansea.gov.uk
The TSU is run by the City & County of Swansea; they can offer
TSU a support worker to help with financial problems or any other
Tenancy support issues with your tenancy. Please contact your Rent
Support Unit Officer or the Tenancy Support Unit on 774360 if you feel
you need support
Swansea Citizens Advice
Llys Glas, Pleasant St, Swansea SA1 1PE
08444772020 www.adviceguide.org.uk/wales.htm
If you are threatened with homelessness they will offer
you free advice and assistance 01792 469400
Housing Advice helpline 0845 800 4444
www.sheltercymru.org.uk/shelter/home/
Money advice and debt advice - Also free advice given if
Housing
your tenancy is at risk. Call at 17 High St, Swansea SA1 1LF
Options
01792 533100 housingoptions@swansea.gov.uk
Stepchange Debt Advice 0800 138 1111
www.stepchange.org
Want to Work - Workways - If you would like advice on how to
get into work Freefone 0800 328 6370 or 01792 637112
www.workways.co.uk
Open House: Issue 2 2018 15Contact Information
The Council may need to contact you from time to time about your rent, property
improvements or any other housing related matters so it is important that we
have up to date contact information so we can contact you when necessary. This
includes your home phone number, mobile phone number and email address.
The Council is increasingly contacting customers by text message. Many of the
sections within the Housing Service such as the District Housing Offices, Rents
Team, Housing Options and the Tenancy Support Unit are using text messaging.
It is a really good way of getting messages to tenants quickly and we are finding
that most tenants agree that it is an easy way of responding to us.
Please let us know if any of your contact details change so that we can update our system and continue
to contact you when we need to.
High Rise Sprinkler
Programme
Swansea Council is in the process of
installing sprinkler systems to all of its
11 high rise blocks of flats.
This was something that was already planned operational and all 40 flats, communal areas and
however, following the tragic loss of life in the stairwells are now protected in the event of a fire.
Grenfell Tower fire in London, this was made a
Industry experts who have been monitoring the
priority. The fire protection systems in the high rise
progression of the work in Jeffrey’s Court have
blocks were and are already of a high standard
commented on the high standard of work and finish
and have been approved by the Fire Service. The
by all those involved and praised the Council’s ability
installation of the sprinkler systems will further
to deliver the project.
enhance fire safety in these high rise blocks.
The co-operation and help of the local tenants and
Jeffrey’s Court in Penlan was the first block to
housing offices meant the work was able to be
benefit from the installation of these sprinklers and
completed with minimal disruption to the residents
work started in February/March 2018. After a lot
with each flat installation taking approximately a day
of hard work and
to complete.
commitment from
our mechanical and Work has now commenced on the next sprinkler
electrical installers installation in Matthew Street, Dyfatty, and is
and engineers this progressing well on both blocks. Completion is
block is now fully scheduled for later this year and once completed
completed and work will begin in Clyne Court, Sketty.
16 Open House: Issue 2 2018A brand new Mountain View Children’s Centre
state-of-the-
Monday All sessions FREE of charge / Pop in or call to book on
art centre has to our courses
9.30am - 11.30am Stay and Play
recently opened A Fun play session for children with their parents
in Mayhill. 1.30pm - 2.30pm Information and Support Drop In
Signposting / support session for parents and carers
Mountain View Health and Tuesday
Children’s Centre has replaced 9.30am - 11.30am Fantastic Food (cookery classes)
the old and outdated family Cooking healthy meals on a budget. Booking required
centre on Mayhill Road and is 9.30am - 11.00am Messy Play
the new home for the Mayhill GP Don’t wear smart clothes it’s going to be fun but messy
surgery. The Centre also gives 1.00pm - 3.00pm Bumps and Babies with massage
residents access to expanded Baby group (after 6 week check for massage)
children and family services, 1.30pm - 2.30pm Mindfulness
including parent and toddler Relaxation session - 8 week programme
groups, after-school clubs, 3.30pm - 5.00pm After School Fun
healthy eating and nutrition Booking required
courses and holiday play Wednesday
schemes that will make a real
9.30am - 11.00am Stay and Play
difference to their lives. A fun play session for children with their grownup
The impressive new building 10.00am - 11.00am Baby Massage
will also be home to Mayhill Learn to massage your baby (after 6 week check)
Pharmacy while Citizens Advice 1.00pm - 3.00pm Craft
Bureau and Women’s Aid will be 10 weekly sessions - to book a place contact the centre
running services from the centre. 1.00pm - 2.45pm Stay and Play
A fun play session for children with their grownup
3.30pm - 5.00pm Grub Club
Come and enjoy a family meal together.
Booking required
Thursday
9.30am - 11.00am Healthy Living
10 week - programme with guest speakers covering
a variety of topics. Booking required
3.30pm - 5.00pm After School Fun
Booking required
Friday
9.30am - 10.30am Family Fun Together
Enjoy some fun time with your child
10.30am - 11.30am Melody Moments
Musical fun with songs and instruments. From birth
Mayhill Road, Mayhill, Swansea SA1 6TD. Tel. 01792 468584
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Open House: Issue 2 2018 17Tenants’ Survey 2017
In 2017 a survey was sent to all tenants asking what they thought about their
home, their neighbourhood, the way services were provided, and what they
would like to see provided in the future.
Thank you to all those tenants who took the time to complete the survey. A total of 2807 surveys were
completed and returned to the Council.
The winners of the prize draw were featured in the previous edition of Open House. A summary of the main
findings is shown in the diagrams below:
SWANSEA COUNCIL TENANTS’ SURVEY 2017
SUMMARY OF FINDINGS HOMES & ESTATES HOMES & ESTATES
88% 82% 59%
are satisfied with the were satisfied with their have seen an
Housing service when neighbourhood as a improvement in their
responding to enquiries place to live home or estate
18% were dissatisfied
83% 16% new kitchens
are satisfied that they
Having nice neighbours,
are kept informed by
quiet area & location/ 41% new bathrooms
their landlord
proximity to amenities 34% rewiring
17% are dissatisfied were reasons tenants
had improvements to
were satisfied
their home
the topic that
respondees would most Lack of parking
like more say about is:
Issues relating to the
facilities, litter, rubbish,
fly-tipping & dog
78%
were satisfied with the
condition of their home mess + racing cars/
end result
motorbikes
64% were what tenants were 22% were dissatisfied
dissatisfied with
are aware of the Welsh
Housing Quality Standard
Car parking, adequate 80%
80% & safe places for
young children, roads/
were satisfied with
the information they
were satisfied with the
footpaths received prior to
overall condition of their
were the facilities work starting
home
tenants would like to
20% were dissatisfied see improved 20% were dissatisfied
FOR MORE INFORMATION VISIT US AT WWW.SWANSEA.GOV.UK
Overall the results from the survey were positive but we know we can do more and want to make further
improvements to the service we provide.
The Council has agreed a 3 year budget of £157m for improvements to homes to ensure they meet the
Welsh Housing Quality Standard by 2020. Whilst 64% of tenants said that they were aware of the Welsh
Housing Quality Standard (WHQS) there are still a number who are not.
There is information on the Council’s website on the type of work, when it is planned and the areas around the
city. This includes the programme on new roofs, new kitchens and bathrooms, electrical wiring, new heating
boilers and replacement smoke alarms. We met with some tenants to discuss the website and we have now
made some changes to it in order to make it easier to understand and to provide more information.
18 Open House: Issue 2 2018Work completed so far and future planned work
Properties will have external and internal work where required so they meet the WHQS. Some properties
may already meet the standard and will not need any work, but some may need a lot. Tenants will be
notified individually in advance, on what work is proposed for their home, including likely start dates and
who the contractor will be.
The table below shows a summary of the work completed so far and future planned works:
Type of work to be carried out Numbers completed so far Number to be done in the next
3 years, up to 2020
Roofing 12,737 782
Windows 13,519 0
External doors 13,519 0
Kitchens 8,844 4,675
Bathrooms 6,024 7,495
Heating/boilers 13,221 298
Rewiring 13,478 41
Smoke alarms 13,519 0
External facilities/gardens 5,300 8,219
As well as looking on the website www.swansea.gov.uk/whqs qs
you can also contact your local district housing office to find out more
about any work planned for your home.
In relation to our Kitchen and Bathroom schemes we also revised d
our information brochure recently so we are pleased to hear thatt
80% were satisfied with the amount of information received priorr
to any work being carried out. However, if you have any ideas forr
how we can improve this further please get in touch.
If you do experience any problems whilst this improvement workk
e
is being carried out the Housing Improvements Team is available
to help. Your Housing Improvement Officer will introduce
themselves before works start. Please contact them on
01792 635117 or email HousingILT@swansea.gov.uk
so any issues can be resolved.
Tenants said in the survey that they wanted to have more say
on issues relating to the condition of their home but we found
that 81% of tenants were not interested in getting involved. Please
e
be aware that you do not have to attend formal meetings to have e your
say but we are grateful if you share your views with us so we can improve our service.
We will be starting a review of the way we provide our housing service and we would like you to get
involved. If you have any suggestions on how we improve our service going forward please contact us on
housing@swansea.gov.uk or if you would like to come along and join in the discussion at our tenant/
leaseholder meetings please contact Alison Winter on 01792 635043.
Open House: Issue 2 2018 19Improvement works
questionnaires
Tenants who had new kitchens and/or bathrooms
between April and December 2017 or external wind
and weatherproofing works were sent satisfaction
questionnaires to find out what they thought of the
improvement works carried out to their homes.
Here is a summary of the results for kitchens and
bathrooms:
External
wind and
weatherproofing
works
73 replies were received.
94% of respondents felt
the work improved the
appearance of their home
and the area generally.
91% felt the work that
was carried out at their
home and the finished
product/standard of work
was ‘average, good or
excellent’ with 48% saying
it was ‘excellent’. The
lowest scoring statement
was again for how well
tenants felt they were kept
informed about what work
was being carried out
and its progress during
the period of the work
with only 62% saying this
was ‘average, good or
excellent’.
20 Open House: Issue 2 2018Repairs reminder
It’s easy to report repairs online anytime,
anywhere - just visit:
www.swansea.gov.uk/requesthousingrepair
The quickest way to report a repair is by going online.
The website is mobile friendly and perfect if you are on the
go as you can use it at a time and place that’s suits you.
If you can’t get online, you can also telephone the
Housing Repairs Call Centre on:
01792 635100
They are open Monday - Thursday 8.30am - 5.00pm
and Friday 8.30am - 4.30pm
Emergency repairs
An emergency repair is any problem which could cause
serious injury to you or anyone in your home.
They can only be reported by telephone to the above number.
If it is out of hours (Monday - Thursday 5.00pm - 8.30am
and Friday 4.30pm - Monday 8.30am) please ring:
01792 521500
If you have a query about what repairs we will do, need an update on
a repair you have already reported or just need general repairs advice
simply hrcc@swansea.gov.uk or ring the above telephone number.
Open House: Issue 2 2018 21Reporting potholes
and damaged or
broken paving stones
You can report a pothole online www.swansea.gov.uk/
reportpothole or in person in the Civic Centre.
You can report a problem with damaged road or
footpath surface online www.swansea.gov.uk/
reportdamagedpaving or in person in the Civic Centre.
We need clear information about the location and shape of the pothole/
damage so that we can find it and repair it as quickly as we can.
Please tell us the street name and use the map or describe where it is
exactly. You can take a photo on your smartphone and upload it and
describe the location, eg outside which property, is it in the middle of the
road or near the kerb and which side of the road.
While a street name is essential, the more information you can provide
the more likely we are to find and repair the problem.
T.O.P.I.C. House
The older People’s Information Centre
Social Activities s¬ !RE¬YOU¬LONELY
Coffee Mornings
Bingo s¬ 7OULD¬YOU¬LIKE¬
Classes to meet new
Games Club people
Lunches
Bowls s¬¬ 9OU¬DONT¬HAVE¬
And lots more... to live in Townhill!
!¬VERY¬WARM¬WELCOME¬
AWAITS¬YOU Open Mon to Fri
Find us at: 56-58 Teilo
#RESCENT ¬-AYHILL 10.00am - 4.00pm
22 Open House: Issue 2 2018Open House: Issue 2 2018 23
Volunteering
Have you got any spare time?
Would you like to make a difference
Swansea Council for Voluntary
in your community? Service (SCVS)
Have you ever thought about supports volunteering in Swansea
volunteering? and will be able to help you find the right
opportunity for you.
Volunteering can make a real difference to your own
life and the lives of those around you. www.scvs.org.uk
As well as being fun and rewarding, it can give you: 01792 544000
• A great sense of achievement
• An opportunity to meet new people
• A way to use the skills you have or to learn new
ones
• A chance to make a difference in the community
Volunteers do not get paid for what they do, but may Volunteering Wales
get out-of-pocket expenses such as travel costs. will give you information and advice on
volunteering and also what opportunities are
available in the area.
If you would like to contact anyone about the
Volunteering Wales website please contact
volunteering-wales@wcva.org.uk
or on the Helpdesk on 0800 2888 329
Volunteering and Benefits
People who are getting benefits are usually able to do some voluntary work without it affecting their benefits,
and appropriate voluntary work may count towards ‘work search’. However if you are getting certain
benefits - though not State Pension or Pension Credit - you have to tell the Jobcentre Plus and there may be
conditions you have to meet as part of your Claimant Commitment in order to keep getting your benefit.
24 Open House: Issue 2 2018County Lines
‘County Lines’ is a growing, nationwide issue. It is a process whereby gangs
use young or vulnerable people to carry and sell drugs across county
boundaries. It is a tactic used to facilitate the selling of drugs by gangs
outside of the area where they live, therefore reducing the risk of detection.
It almost always involves the exploitation of urban areas to South Wales using intimidation,
vulnerable people, both adults and children. violence, debt bondage and/or grooming.
Gangs from London, Merseyside and Birmingham If you are concerned about county lines or cuckooing
are operating within the local communities of South please contact your district housing office, ring the
Wales and are using local properties, generally police on 101 or if there is immediate risk to you
belonging to a vulnerable person, as a base for their or someone you know, please dial 999.
activity. This is often acquired by force or coercion Crimestoppers is an option for anonymously sharing
and is referred to as cuckooing. information on any criminal activity you can call them
Gangs are exploiting children to deliver drugs from on 0800555111.
Power Up!
is an advice hub offering a range of income, tariff and energy efficiency support
and advice to those who could be potentially vulnerable in the event of a power cut.
Contact Power Up! free on 0808 808 2274 to receive:
Free and impartial advice on getting the best energy deal
A benefit entitlement check
Advice on saving energy around the home
Referrals to grant funded cavity wall and loft insulation schemes
Referrals to schemes replacing old, inefficient boilers
Advice on managing money and debts
A home visit service if you find it easier to speak to someone in person
Call Power Up! today to find out how you can
keep warm and save money on your energy bills.
Open House: Issue 2 2018 25How to get a restriction on
cold calling in your street
Cold callers are classed as people who knock on your door, without warning,
offering goods and/or services. You may, for example, get visits from double
glazing firms, doorstep loans insurance services, legal services, and other
salespeople.
In Swansea, Trading Standards has been working If you are interested in having your street added to
with communities to set up Cold Calling Control this list of areas covered, please contact your local
Zones. In these zones cold calling is strictly District Housing Office. All you need to do is give your
controlled. name and address and say that you are interested
Cold calling isn’t illegal, but in a Cold Calling Control in having a Cold Calling Control Zone.
Zone, businesses have to respect the wishes of Alternatively, you can e-mail the Housing Service on
residents and not call at the property at all. housing@swansea.gov.uk with your name and
The Cold Calling Control Zone doesn’t stop every address and state that you are interested.
organisation from calling as it is only people who If we receive enough requests from your area we
are offering goods and/or services who are classed will inform Trading Standards, who will then make
as cold callers. For example religious groups such some further enquiries to assess whether the cold
as the Jehovah’s Witnesses are allowed to knock calling restriction can be put in place.
on your door, as they are not offering to provide There has to be a proven demand for the Cold
goods or services for a fee. Similarly, charities can Calling Control Zone in order for Trading Standards
also knock on your door as they are also not offering to consider implementing it, so registering your
goods or services. interest is the first step in the process.
Zones are usually identified by lamp post signs and Even if there is no demand from your area to set up
stickers placed in the doors or windows of homes a cold calling zone, you can get a sticker and leaflet
within the Zone area about how you can deal with cold callers from your
The advantages of having a Cold Calling Control local District Housing Office.
Zone are as follows:
• It can act as a deterrent to unwanted and
nuisance callers
• It can give you the confidence to say ‘No’ when
approached on the doorstep
• It is an offence for a cold caller to refuse to leave
or to return to your property if you have a sticker in
your window requesting that they do not call
There are already some Cold Calling Control Zones
in Swansea but only a few hundred homes are
covered.
26 Open House: Issue 2 2018Real Nappy
Cashback Scheme
Make the Switch to Real (reusable) nappies
Up t
today and the City and County of Swansea will o
reimburse you up to £100 towards the cost! £ 100
!
Why Switch?
Reduce Waste! In a 21/2 year period, an average child will use
approximately 5000 nappies. That’s 156 black bags going to landfill.
Save Money! You could save up to £500 per year on disposable
nappy costs.
No more Nappy Rash! Real nappies are made out of natural
fibres so they won’t irritate the baby’s skin.
Easy to Use and Wash! Velco and popper fastenings mean
no pins are needed and nappies are machine washable.
Fun! They come in a wide range of designs and fabrics.
How to apply
The scheme is available for all residents of the
City and County of Swansea. For a full list of terms
and conditions and to apply for the scheme visit
www.swansea.gov.uk/nappies
recycling@swansea.gov.uk
01792 635600
Open House: Issue 2 2018 2728 Open House: Issue 2 2018
Open House: Issue 2 2018 29
Cut out
Useful contacts and keep
Homes and Estates Help and Support
me or take
a photo
Contact your local District Tenancy Support Unit
Housing Office (DHO): 774320 / 774360 with your
Blaenymaes DHO 534060 Tend and Mend 525152 mobile
Eastside DHO 791251
Gorseinon DHO 897700
Furnished Tenancies
584042
phone so
Morriston DHO 601720 Adaptations to your home you always
Penlan DHO 582704
Sketty &
635330 have the
Gower DHO 516810 Report it contact
Town Centre DHO 650486
Anti Social Behaviour numbers
Townhill DHO 513900
West Cross DHO 402500
(24 hours) Neighbourhood to hand
Support Unit 648507
Improvements to your home Repairs
to meet the Welsh Housing Repairs call centre 635100
Quality Standard 635215
Out of hours emergency
Refuse collection / repairs 521500
recycling / furniture disposal Emergency gas leak
Environment call centre
National Gas Emergency
635600
Service 0800 111999
Your Rent Problems with road
drains, street lights
Rents Team 534094 and pot holes
Direct Debit 635015 Highways 843330
30 Open House: Issue 2 2018Gorseinon’s Pop-up Café
& One Stop Shop
Everyone is welcome for tea and coffee at Gorseinon’s Pop-up
Community Cafe & One Stop Shop and if you need advice,
information or support, we’ll do our best to get it for you.
Every Wed from 18th July, 1pm - 3pm in Ty Newydd
HEALTH & FITNESS COMMUNITY HOUSING
Tea EMPLOYMENT POLICING MENTAL HEALTH Official
Free Advice DRUG & ALCOHOL VOLUNTEERING LGBT Launch Wed 1st
Support Aug 1pm
BENEFITS & DEBT DISABILITIES ELECTED REPS
WELFARE LONELINESS YOUTH SERVICES
Info: Ronan 07471 l45353 / Kelly 0779l 832172
Facebook: @gorseinononestopshop Email: gorseinononestopshop@gmail.com
Ty Newydd Community Centre, 17 West St, Gorseinon
Can we help you?
Do you have difficulty reading small print or perhaps District Housing Offices have hearing loop systems,
you sometimes feel bogged down by the amount hand held magnifying glasses, signature guides,
of information you see on letters, leaflets and large grip pens and other aids which are available
application forms. for use at the reception desk or interview room.
If this is the case we can provide information to you It’s important to us that you are able to have access
in other ways. We can send you information in Large to all of the services which are available to you from
Print, Braille, or on a Compact Disc. If you are a the Housing Service; so if you would like us to do
Welsh Speaker or are learning the language we can things differently for you, please just ask and we will
also provide information to you in Welsh. be pleased to do so.
To receive information in an alternative format,
please let the staff at your District Office know or
contact the Customer Services Team on
01792 635045 housing@swansea.gov.uk
If you need help completing a form that we have
given you, please ask your District Office staff for help.
A private interview room is available if you do not
wish to do this at the reception counter. All of our
Open House: Issue 2 2018 31GDPR - General Data Protection Regulation You may be aware that there are now new data protection regulations, known as GDPR. Since the introduction in May 2018 the law has strengthened the rights of individuals in relation to data protection and is designed to ensure organisations, such as the council, take greater steps to protect your personal information. What is personal information? Personal information could be your name, address and contact details but may also include more sensitive information, such as medical information if it relates to your housing circumstances. What do we do with your personal information? The council should be open about the information we hold about you and be responsible for holding it securely. In order to be more open about how we use your personal information, from now on when we request that you fill in any forms where we ask you for personal information you will be told what we do with your information and who, if anyone, we will share it with. Your rights The information we collect should be relevant and limited to the purpose in which we collect it. It should also be accurate and kept up to date, so if your details change or you believe the information we have is inaccurate please let us know so we can update our records. You can also ask us about the information we hold about you. How do we share it? Sometimes we also have to share your information in order for us to provide you with a quality service. This could be where we use another agency to deliver the service for us or where we work with other agencies to support you. Information sharing is an important way of helping us do this but it will only be done where it is necessary and where we have told you about it. What do I do if I want to know more? The council now has a corporate privacy notice where you can read more about how your information is used by the council www.swansea.gov.uk/privacynotice Customer Contact Survey During September and October we will be carrying out a survey in all of our District Housing Offices. We will be asking tenants and leaseholders that visit the offices how they feel about the service we provide, the ways they currently use to access the service and asking for any ideas on how we can improve. We also want to know how we can get more tenants and leaseholders involved in how we manage homes and estates. Please pop in and have your say during normal office hours. 32 Open House: Issue 2 2018
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