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INTRODUCTION TO THE MSC GROUP
INTRODUCTION TO THE MSC GROUP
TABLE OF CONTENTS 04 A FAMILY COMPANY
INTRODUCTION
06 A SHIPPING CONGLOMERATE
08 CREATING SUSTAINABLE VALUE
12 MSC FOUNDATION
TO THE MSC 17
GROUP
CARGO DIVISION
18 MSC MEDITERRANEAN SHIPPING COMPANY
29 TiL
33 MEDLOG
39
41
PASSENGER DIVISION
MSC CRUISES
48 GNV
50 SNAV
54 CONTACTS
A MESSAGE FROM OUR FOUNDER
A FAMILY COMPANY
In a competitive marketplace, at a period of significant global change and
transition, the MSC Group is proud to be a truly unique world leader in
transportation. Despite our global presence and large-scale operations, the
MSC Group is, above all, a family company, sharing a common heritage
and strong values. Ours is a business built on a genuine passion for the
sea, on undeniable nautical heritage, and on an unfaltering commitment
to people and communities.
Today, recognised and respected as a global leader in container shipping,
we are pleased to acknowledge the roots which set us apart, and which
mean that our story has evolved from transporting foot passengers in
beautiful Naples, to becoming a single vessel cargo operation, to growing
into a 520-vessel business with offices in 155 countries. Our constant
Capt. Gianluigi Aponte Diego Aponte Alexa Aponte Vago
growth has seen MSC strategically and successfully manoeuvre into an Group Chairman Group President & CEO Group Chief Financial Officer
increased portfolio of transportation solutions, not only at sea, but in rail,
road and terminal infrastructure. Ours is a business
The MSC brand, which our customers have come to know today, is one
which spans a world leading position as a cargo carrier, receives respected
built on a genuine
acknowledgment as a terminal investor in some of the world’s busiest passion for the
ports, is operator of award-winning luxury cruises, and is the provider
of numerous passenger ferries. MSC Cruises earns its reputation and
sea, on undeniable
trust everyday, thanks to the efforts of our many crew and staff members, nautical heritage,
providing unparalleled holiday experiences to its guests.
People, naturally, remain at the heart of our business. Where care of our
and on an unfaltering
foot passengers was of the utmost priority decades ago in our Company’s commitment to
humble beginnings, today, the same care and personal emphasis is
intrinsic in everything we do. It is embedded in the way we nurture our
people and
staff and their careers – on land and at sea – and in the way we relate communities.
uniquely to every one of our individual or business customers.
MSC’s dedicated team of employees, throughout the world, are always
happy to share with you more information about our very unique story
and our exceptional breadth of services.
We look forward to supporting your commercial or personal journeys in
the years to come.
Sincerely,
Capt. Gianluigi Aponte
4 A FAMILY COMPANY INTRODUCTION TO THE MSC GROUP 5
CARGO DIVISION PASSENGER DIVISION
THE MSC GROUP
A SHIPPING
CONGLOMERATE
Headquartered in Geneva, Switzerland, and privately owned, the
MSC Group is a global business engaged in the transport and
logistics sector. The Group encompasses a Cargo Division with
MSC Mediterranean Shipping Company (MSC), Terminal Investment
Limited (TiL), MEDLOG, and a Passenger Division led by MSC Cruises
and complemented by Mediterranean passenger ferries with Grandi Navi
Veloci (GNV) and SNAV.
The MSC Group was founded in 1970 by Captain Gianluigi Aponte in
Brussels, Belgium. Captain Aponte started the Company with one small
conventional ship, the MV Patricia. As containerisation took place and
the globalisation of the world economy evolved, MSC grew to become a
leader in global container shipping.
Alongside the success of the container shipping business, the Aponte
family sought to diversify the MSC Group, launching a highly successful
cruises, company, passenger ferries, and investing in port terminal
infrastructure. Today, the Group employs more than 70,000 people across
the globe.
6 A SHIPPING CONGLOMERATE INTRODUCTION TO THE MSC GROUP 7
BUILDING THE FUTURE Our values
CREATING SUSTAINABLE VALUE Our values shape our culture and define
the character of our Company.
WE ARE A
FAMILY
WE HAVE
PASSION
COMPANY
They guide how we behave and make
decisions, they influence recruitment of The commitment of the founding We are passionate about what we
The MSC Group is led by strong corporate values Every year, MSC publishes its Sustainability Report
employees, and they are fundamental to Family inspires us with dedication do, we challenge ourselves
and by its own philosophy, built up from over four as part of its commitment to the UNGC to submit a
our operations. and trust, increasing our sense to achieve excellence, and
decades of our owner and founder’s expertise in the “Communication on Progress (COP).” In our reports
of belonging. Sharing the family’s we are tenacious in overcoming
shipping sector, as well as his care for people and we illustrate MSC’s contribution to the realisation of
entrepreneurial spirit leads us to obstacles. Working together with
the environment. Our long-term vision is to foster the 2030 Agenda for Sustainable Development and its
act proactively, courageously, and passion and enthusiasm, we pro-
economic and social development by connecting Sustainable Development Goals through case studies responsibly, in the best interest of vide a unique experience for our
populations and countries as the Masters of the Sea. and comprehensive explanations of initiatives related our customers and our Company. customers.
to our four Sustainability Pillars.
In continuous evolution, the Group has been expanding
and diversifying its activities, while adapting to For more information please visit:
emerging economic, social, and political developments www.msc.com/sustainability WE ARE IN WE WE BELIEVE IN
CONTINUOUS CARE FOR EQUAL
and megatrends that are impacting the international
EVOLUTION PEOPLE OPPORTUNITIES
shipping, transportation, and logistics sectors. ISO Certifications
MSC’s commitment to compliance with ethical Our tradition, expertise, We believe that each person brings Our mission is to provide our
MSC is strongly committed to achieving economic practices and international standards, as well as to professionalism, and ambition unique value. people with personal fulfillment and
performance while promoting ethical business continuously improving existing environmental and drive the Company’s fast and We develop authentic relation- enrichment.
throughout its value and supply chains. For this reason, social processes and practices, is demonstrated by the sustainable growth. ships built on ethics, respect, and We are committed to sharing our
environmental and social considerations are equally receipt of various ISO standards certifications and also We strive for the most innovative team spirit. knowledge, delivering training,
important to us and embedded in our decision-making by recognised classification societies: solutions to embrace change, We truly care about the satisfaction and support enabling our people’s
process, investment models, and business strategies. always respecting safety and the and loyalty of our customers and professional growth. We ensure fair
In line with our sustainability approach, we promote • ISO 9001: 2015 Quality management system environment. employees. opportunities providing long-term
responsible and sustainable practices throughout our including risk management career development, embracing
diversity and valuing all cultures.
organisation and in our day-to-day operations, based • ISO 14001 Environmental management
on good corporate governance, integrity, and care for • ISO 50001: Energy management systems
the environment. These are reflected in the way we take • OHSAS 18001: Occupational health & safety
decisions, interact with one another, and behave with our • ISO 28000: Security management system for supply chain We support the UN Sustainable
customers and stakeholders. Development Goals (UN SDGs)
We believe our approach to the business
and our values will help us contribute to
In addition, MSC has been a member of the UN Global
a more sustainable supply chain.
Compact (UNGC) since 2016 and strongly supports the DNV GL EXCELLENCE
UNGC’s values and its Ten Principles in the area of human 5 STARS CERTIFICATION (2018-2021)
rights, labour, environment, and anti-corruption. MSC complies with the highest
standards for the operation of container
MSC’s sustainability approach is based on four Pillars: carriers, car carriers, and bulk carriers
• Social Inclusion in the categories of fleet, management
systems, safety & security, environment,
• Environment
& efficiency.
• Occupational Health & Safety
• Business Ethics & Protection of Human Rights
8 CREATING SUSTAINABLE VALUE INTRODUCTION TO THE MSC GROUP 9
HOW SHIPPING COMPARES
BUILDING THE FUTURE
WITH OTHER TRANSPORT METHODS
MSC’S ENVIRONMENTAL CO2 emissions by mode of transportation, CO2 g/km
INITIATIVES Source: 3rd IMO GHG Study 2014
The MSC Group is continuously assessing the impact it may have on land,
sea, and populations. The Group is investing extensively in the modernisation
of port and terminal infrastructure to develop innovative transportation
solutions, further expand its hinterland services and to become even more
cost-efficient and environmentally sound. For instance, capacity utilisation,
network optimisation, and efficiency are integral parts of MSC’s strategy
to decrease CO2 emissions per cargo-ton/miles (expressed in ‘Energy
Efficiency Operational Indicator’, EEOI). To reduce the fuel consumption of
its fleet, MSC is enhancing and modernising vessels to achieve significant
fuel reductions. For example, MSC estimates that container ship hull and Air: 560 g Road: 45 g Rail: 18 g Sea: 3 g
propeller cleaning alone have resulted in a saving of 55,000 tons of fuel, with
a consequent emissions reduction of 179 million kg CO2. A comprehensive
retrofit programme is also underway to optimise vessel performance. The
EEOI chart opposite illustrates MSC’s success in improving the efficiency of MSC FLEET CARBON EMISSIONS 2015-2018
the cargo fleet. Compared to 2015, our EEOI has improved by 17.52%. In EEOI = GR CO2/(TONS CARGO/MILES)
addition, we are investing in larger, more efficient, greener ships featuring the
latest in low emissions technology. In October 2017, MSC placed an order for 16,65
17.0
11 new 23,000+ TEU vessels (Ultra Large Container Vessels – ULCVs), setting
a record for the world’s largest container capacity. These ULCVs are already
16.5
coming into service and will replace smaller vessels, driving further efficiency
gains at MSC. 16.0
Our Cruise Division is also a leader in development and deployment
of environmental technology and operations including in the areas of: 15.5
15,55
wastewater treatment, solid waste management, and air emissions reduction.
15.0
14,80
14.5
14,56
14.0
13.5
2015
EEOI definition 2016
In its most simple form the Energy Efficiency Operational 2017 2018
Indicator is defined as the ratio of mass of CO2 (M) emitted
per unit of transport work:
Indicator = MCO2 / (transport work)
EEOI = gr CO2 / (Tons cargo / Miles)
Source: IMO (International Maritime Organization)
10 CREATING SUSTAINABLE VALUE INTRODUCTION TO THE MSC GROUP 11
BUILDING THE FUTURE
MSC FOUNDATION “The MSC Foundation Our Vision: Our Mission:
is motivated by “TO RESTORE THE CRITICAL “TO UTILISE MSC’S GLOBAL
The MSC Group’s values have been expressed in substantial long-term
partnerships over the years that actively engage in achieving positive change.
a deep sense of BALANCE BETWEEN PEOPLE
AND NATURE WITHIN A
REACH AND UNIQUE
KNOWLEDGE OF THE SEA
The MSC Foundation was established as a private non-profit foundation in 2018 responsibility for GENERATION.” TO TAKE IMMEDIATE ACTION
THAT CONTRIBUTES
to lead, focus, and advance these conservation, humanitarian, and cultural
commitments.
the planet and its Working with a long-term TO PROTECTING AND
resources, particularly perspective and engaging the
MSC Group’s international
NURTURING THE BLUE PLANET
AND ALL ITS PEOPLE.”
The Foundation designs and implements interventions focused on the
environment and marine environment, on social and health care, research and
the seas and oceans, network, the MSC Foundation
partners with international bodies Our ship logo speaks for the entire
education, art and culture, and to support the most vulnerable populations. It aware that we all with established reputations and MSC Group as Masters of the Sea,
also contributes to guiding and complementing the MSC Group’s commitment
to constant development and the sustainability of its business.
have a duty to leave proven expertise, public and
private bodies, and government
while encapsulating the
MSC Foundation’s vision and
a better world for our and non-governmental mission in a unique origami
organisations. These partnerships
future generations.” strive to generate measurable and
paper boat design that conveys
the fragility of the oceans and our
sustainable social change through focus on children as the future.
programmes conceived to
conserve the “blue planet” (seas,
rivers, and biodiversity) and to
support the most disadvantaged
and vulnerable communities, in
particular those with links to the
maritime economy.
12 MSC FOUNDATION INTRODUCTION TO THE MSC GROUP 13
© UNICEF/MLIA2012-00018/Dicko © Mercy Ships
Andrea Bocelli Foundation Marevivo Marine Restoration Programme Genoa Sea Park Project
MSC FOUNDATION PARTNERS
AND PROGRAMMES
• UNICEF • Andrea Bocelli Foundation • Mercy Ships • Emergency Response in Italy
One of our longest partnerships, with voluntary Our close partnership with the Andrea Bocelli Foundation We are a long-standing supporter of Mercy Ships, With the roots of the MSC business in Italy, we have
MSC Cruises guest donations of over €10m saving includes exclusive support for its mobile clinic programme, providing financial support for the many thousands supported numerous local emergency response
more than 100,000 children’s lives, combating which provides regular healthcare for 8,049 people in of life-changing surgical operations performed on its projects ranging from the restoration of historic
malaria in Africa, and supporting the education of Haiti’s poorest and most remote communities. floating hospital in Africa, crewed and staffed entirely buildings to the donation of goods and funds to
vulnerable children and adolescents in Brazil. Most by volunteers. hospitals and educational facilities. Most recently,
recently, an innovative programme in Ivory Coast • Marevivo MSC organised a large musical fundraising event in
is recycling 880,000 kg of plastic waste, taking 66 We work with the Italian marine conservation • Marine Restoration Genoa to assist the communities impacted by the
women waste collectors out of poverty per year while organisation Marevivo to raise awareness of the plight The MSC Foundation and conservation expert collapse of the Morandi Bridge in 2018.
making the plastic into innovative bricks to build 152 of our seas, including in a joint project ‘Nautici in Blu’ to partners are engaged in the protection and restoration
much-needed modern classrooms, which will enable support the training of nautical school students in Italy, of 64 square miles of marine waters and ecosystems
a further 8,360 children to go to school. with a focus on environmental protection and marine near Bimini in the Bahamas, adjacent to the new MSC
sustainability. destination of Ocean Cay.
14 CREATING
MSC FOUNDATION
SUSTAINABLE VALUE INTRODUCTION TO THE MSC GROUP 15
MSC container terminal in Valencia, Spain
CARGO DIVISION
16 CARGO DIVISION INTRODUCTION TO THE MSC GROUP 17MSC MEDITERRANEAN
SHIPPING COMPANY
Founded by Captain Gianluigi Aponte, MSC
Mediterranean Shipping Company (MSC) has been
headquartered in Geneva, Switzerland, since 1978. A
world leader in container shipping, MSC has evolved
from a one-vessel operation into a globally respected
logistics business with 520 vessels and 47,000 staff.
MSC’s wide range of operations covers 155 countries
across five continents, where MSC provides timely
delivery of goods and services to local communities,
customers, and international business partners.
The Company’s international headquarters supervise
a worldwide network of offices with each having
responsibility for commercial and operational activities
in their respective countries.
Over the years, MSC has invested in several initiatives,
such as operational strategic alliances, and has further
diversified its business-related activities. The Company
has seen exponential growth in terms of both volume
and fleet capacity, and now serves millions of
customers globally, with a 365 days a year operation.
Today, our focus remains true to our roots, building
and retaining long-term trusted partnerships with
customers of all size and scale.
KEY NUMBERS
• 493 offices
• 47,000 employees
• Operations in 155 countries
across 5 continents
• 520 vessels with total intake
capacity of 3.5 million TEU
• Calling at 500 ports on
200 trade routes
• 21 million TEU carried annually
www.msc.com
18 CARGO DIVISION INTRODUCTION TO THE MSC GROUP 19A MODERN, GREEN FLEET
MSC operates one of the youngest fleets in the world. It represents a
massive financial investment in modern, efficient, and environmentally
friendly vessels. MSC invests in new technologies, systems, and processes
with the aim of continuously improving the environmental performance
and energy efficiency of its fleet.
In January 2015, MSC introduced its flagship ‘Oscar Class’ (19,224 TEU)
and in August 2019, the ‘Gülsün Class’ (23,756 TEU). These vessels set new
records and became the world’s largest container ship at the time. One
reason for continuing to invest in bigger ships is to increase efficiency by
reducing the energy needed to transport each container, lowering both
costs and CO2 emissions and improving profitability. This helps to protect
the environment and ensures MSC is ahead of the curve in meeting new
regulatory requirements.
As well as bringing in newer vessels MSC has also been upgrading the
fleet of owned and operated ships to the latest standards of safety and fuel
efficiency in a programme that started in 2011, considerably reducing CO2
emissions. More than 250 ships have been retrofitted with energy-saving
technologies.
For further information, please refer to our sustainability reports on
www.msc.com/sustainability.
1970 1984 1996 2001 2005 2008 2015 – 2017 2019–2020
Patricia Alexandra MSC Alexa MSC Flaminia MSC Pamela MSC Daniela MSC Oscar MSC Gülsün
78m 650 TEU | 150m 3,300 TEU | 244m 6,800 TEU | 300m 9,400 TEU | 336m 14,000 TEU | 366m 19,224 TEU | 395m 23,756 TEU I 399.9m
(Containers not used yet) First full container vessel First newbuild First post-Panamax built in Korea 20 Oscar Class vessels 11 Gülsün Class vessels will be delivered
ordered by MSC in service in 2019 and 2020
to Fincantieri
MSC Rafaela
20 CARGO DIVISION INTRODUCTION TO THE MSC GROUP 21WE NOT ONLY TRANSPORT GOODS, WE CONNECT PEOPLE AND CONTINENTS Since the beginning of its operations, MSC has We view all our engagements as part of a long and contributed to global economic growth and to mutually successful business relationship. We ask the development of international trade. Our own the right questions, provide pertinent trade and interpretation of shipping operations is to bring our geographical insights, ensure we have truly understood vessels where there is a need for our services. We our customers’ personal ambitions, and always continuously change our routes and create new lines seek – and act upon – their invaluable feedback. to serve people on all continents. MSC is proud to be a stable and reliable partner in the Over almost 50 years, MSC has gone beyond the journey of thousands of businesses globally. port, developing an integrated network of road and rail solutions across the world, connecting remote Our services areas and expanding inland infrastructures. We offer • Award-winning customer service door-to-door services and provide cargo-related • Trade services MSC Warehouse dedicated businesses including depots and logistics services • Global port range Project Cargo to cocoa storage such as warehouses and maintenance & repair of • Dry cargo containers (M&R), contributing to the development of • Reefer cargo Depot of reefer containers shipping-related industries in Africa, Latin America, and • Project cargo Asia. • Intermodal – Inland transport services Every element of our transportation resource is • Warehousing & storage solutions complemented by industry specific expertise, enabling • Customs clearance customers to understand areas such as breakbulk, • Container services reefer transport, or issues such as hazardous cargo. At MSC, we pride ourselves on offering a global service with local knowledge. Our customers can rely on our in-depth understanding of the local markets, the dynamics of specific trades, and any factors affecting the transit of cargoes. 22 CARGO DIVISION INTRODUCTION TO THE MSC GROUP 23
Rail services in Belgium Container Depot
MSC truck in Argentina Container Services
24 CARGO DIVISION INTRODUCTION TO THE MSC GROUP 25MSC SHIPMANAGEMENT
The technical management of MSC’s vessels and crew In addition, MSC Shipmanagement received the DNV
management are handled by MSC Shipmanagement GL Excellence 5 Stars Certification (2018-2021) stating
technical offices, respectively located in Limassol, its compliance with high state-of-the art standards for
Cyprus and Sorrento, Italy. The technical management the operation of container carriers, car carriers, and
of the ship includes the procurement of stores and spare bulk carriers in the categories of fleet, management
parts, vessel maintenance, daily monitoring of vessel systems, safety & security, environment, & efficiency.
performance in terms of fuel efficiency, vessel condition
assessment and upgrade, dry-dockings and retrofit
projects, classification and regulatory compliance,
assistance on insurance cases, optimisation of new
and existing vessels design for cargo handling and
fuel efficiency, research and new building vessels
supervision, research, design, and construction.
Various seminars for officers
The Company also manages crew training centres in and crew are conducted
India, Ukraine, Italy, and Montenegro. Over 14,000 periodically as well as training
AWARDS on ship handling simulators.
seafarers are employed by MSC Shipmanagement.
MSC Shipmanagement is an employer
of choice and has received numerous
Key activities include
awards from both governmental and
• Crew recruitment and selection
non-governmental organisations in
• Crew training and professional development
less than 10 years of its operations
• Crew and shore staff leadership development
including:
• Technical management
• Green Company of the year award
• Quality & Safety Management
in India and Ukraine
• Environmental compliance
• 5 years in a row, Best Ship Manager
• Life Cycle Management of the ships
award in India
• Development of best practices for all activity
• 3 years in a row Best Ship Manager
areas in collaboration with the industry
award in Ukraine
• Awarded Best Foreign Employer
ISO Certifications
of the Indian Seafarer from the
MSC Shipmanagement is one of the few companies
government of India three times
whose entire operated fleet and shore office is accredited
• Best Cadet Training Programme
with ISO 9001 (Quality management), ISO 14001
in Ukraine
(Environment management certification), ISO 50001
• Award for Shipping Sector
(Energy management system certification) and OSHAS
in Cyprus for the largest owned ship
18001 (Occupational health & safety).
management company and for
Since 2015, the Company has followed the guidance
creating a large number of local jobs
provided by ISO 26000 on Social Responsibility to
• Shipping Industry Award 2017 from
further improve and implement socially responsible
the President of Cyprus
processes and behaviours throughout the organisation
• Seafarer of the Year Award at
and in its business practices.
Crewconnect Global Manila 2018
Promoting health & safety on board our vessels
26 CARGO DIVISION INTRODUCTION TO THE MSC GROUP 27Antwerp Terminal,
Belgium
CARGO DIVISION
28 CARGO DIVISION INTRODUCTION TO THE MSC GROUP 29TiL
TERMINAL INVESTMENT LIMITED
MSC’s subsidiary TiL is one of the world’s largest
and most geographically diverse container terminal
managing investors, with 56 terminals handling over 34
million moves (53 million TEUs) per year, for both TiL and
MSC terminals.
TiL and MSC’s investments in container terminals around
the world allow customers to benefit from priority
capacity for MSC’s vessels. Active in 29 countries across
five continents, with highly strategic assets located in key
gateways for global trade, TiL enjoys a presence at seven
of the world’s 25 busiest ports by volume. The company
has sizeable market shares in Antwerp, Singapore, Long
Beach, Ningbo, Newark, Bremerhaven, and Rotterdam.
TiL also invests in Greenfield Terminal Development. For
instance, Brasil Terminal Portuário (BTP) provides MSC
with terminal capacity in Santos, the largest container
port in Brazil and Latin America. Lomé Container Terminal
(LCT), a greenfield 2M TEU terminal development,
provides large container vessel transshipment and local
cargo capacity to MSC, thereby improving the efficiency
of the trade routes to West Africa.
OUR TERMINALS
Argentina Chile Ashdod Lithuania St. Petersburg United Arab Emirates
OUR SERVICES
Buenos Aires Valparaiso Italy Klaipeda Saudi Arabia Abu Dhabi
• One of the largest terminal
Bahamas China Ancona Morocco King Abdullah United Kingdom
investors and operators
Freeport Ningbo Civitavecchia Tangier Singapore Liverpool*
• Investments in 56 container
Belgium France Genoa Netherlands Spain USA
terminals
Antwerp Fos-sur-Mer Gioia Tauro Rotterdam Bilbao Freeport (TX)
• Over 34 million moves per year,
Brazil Le Havre (2) La Spezia Nigeria Las Palmas Houston
for both TiL and MSC terminals
Navegantes Germany Leghorn Tin Can (2) Valencia Long Beach (TTI)
• Active in 29 countries
Rio Bremerhaven Naples Panama Togo Newark
across 5 continents
Santos India Ravenna Peru Lomé New Orleans
• Present at 7 of the world’s
Cameroon Mundra Trieste Callao Turkey Port Everglades
25 busiest ports
Douala* Iraq Venice Portugal Asyaport Seattle (TTI)
Canada Umm Qasr Ivory Coast Sines Iskenderun
www.tilgroup.com
Montreal (2) Israel San Pedro Russia Marport
LCT, Togo
*pending local approvals
30 CARGO DIVISION INTRODUCTION TO THE MSC GROUP 31Truck transportation services
CARGO DIVISION
32 CARGO DIVISION INTRODUCTION TO THE MSC GROUP 33MEDLOG
TRANSPORT & LOGISTICS KEY NUMBERS
Transportation
MEDLOG is the logistics arm of MSC offering a • 5,000 trucks
one-stop-shop for global inland solutions supporting the • 10,000 trailers
ever-growing customer base. • 4,200 rail wagons
As one of the world’s geographically widest logistics and • 74 locomotives
supply chain provider, MEDLOG continues its tremendous • 3.5 million TEUs and 5 million tons
growth focusing on investment in its own assets, such breakbulk cargo carried by train
as inland logistics platforms, warehouses, trucks, • 18 barges
locomotives, barges, all strategically located, facilitating
logistics efficiency for the benefit of our customers. Logistics
With a presence in over 70 countries and over • 150 operating yards (6 million sqm;
12.5 milllion TEU handled, MEDLOG guarantees door-to- 1 million TEUs stacking capacity;
door tailored solutions as well as large off-docks storage 12.5 million TEUs yearly throughput)
facilities supported by a team that provides a leading - 75 depot yards (empty containers)
service, by prioritising the combination of “human touch” - 50 off-dock terminals
and digitalisation thus facilitating the trade and (full and empty containers)
transportation of goods with integrity. - 15 bonded dry ports
(full containers)
- 10 inland rail terminals
• 630 container lifting equipment
• Over 45 warehouses (incl.
refrigerated; 578,000 sqm)
• Over 2,500 Genset generators
WHY MEDLOG?
Coverage Flexibility Control
Deep expertise in the logistics field Intermodal transport, integrated Offices network and software COLLATERAL MANAGEMENT
across the globe in more than 400 and customised storage solutions systems enabling real-time infor- MEDLOG is now offering Collateral The company is launching the
sites connecting ports and inland mation, immediate follow-up of Management to complement service in the African continent
locations ongoing operations, extensive and MSC’s door-to-door solutions. This and is focusing initially on packed
wide range of reporting options tailor-made service will be available soft commodities. Bulk cargoes
for both MEDLOG and third-party will be processed in a second
warehouses. It includes warehouse phase. MEDLOG experts remain
Experience Capacity Sustainable approach receipts and multimodal bills of nevertheless available to provide
Qualified and trained staff following Significant owned inland logistics Committed to environmental prin- lading, with the aim of protecting such services in other regions of
the company’s standard proced- infrastructures and fleet, licensed ciples and regulations to reduce lenders’ interests. the world.
ures, efficient processes, and fast and equipped with GPS, allowing footprint, road congestion, and
connections daily planned connections as well fatalities
as extra moves
34 CARGO DIVISION INTRODUCTION TO THE MSC GROUP 35Rail transportation services Barge transportation services Off-dock storage
MEDLOG SERVICES
Transportation by truck/rail/barge Off-dock storage Warehouses and distribution Depot yards Contract logistics Customs clearance
Door-to-door customer-tailored Accessible logistic platforms where Fully integrated system to provide Maintenance and repair of containers Shipments organisation for all type Paperwork services for prompt and
transport services operating both containers and commodities can be d a i l y s t o ck m o n i t o r i n g a n d to meet specific requirements and of customers, ensuring safe delivery transparent procedures, ensuring
our own and subcontracted fleets. returned or picked up to avoid the collateral management reports. time constraints. of goods from the production area compliance with local regulations.
Continually investing in assets congested port area. Including fully Focussing on adequate structures to the final destination.
to better serve our customers bonded storage facilities, customs to guarantee safety and security.
and offer full coverage of inland procedures management, container
transportation solutions to connect stuffing and unstuffing, as well as Project cargo Reefer services Ship consignment
marine terminals to inland yards. pre-stacking and cross-docking
Additional services include operations. Specialised equipment and experi- Continual investment in refrigerated Port of call consignment coordination
domestic deliveries. enced staff to handle breakbulk and warehouses in addition to plugging for all Con-Ro, Ro-Ro, and breakbulk
out-of-gauge cargo. stations, containers monitoring, vessels.
and pre-trip inspections.
Reefer services Depot yards Warehouses and distribution
36 37MSC Grandiosa
PASSENGER DIVISION
38 PASSENGER DIVISION INTRODUCTION TO THE MSC GROUP 39KEY FIGURES
• 17 modern and technologically
advanced ships – by end of
October 2019
• 2.4 million guests and 170 nationalities
welcomed on board in 2018
MSC CRUISES • 30,523 employees on board and ashore
• Capacity to reach over 5.5 million
CREATING THE ULTIMATE HOLIDAY
passengers annually by 2027
EXPERIENCE AT SEA
www.msccruises.com
MSC Cruises is the world’s largest privately owned The Company is also set to develop an additional
cruise company and the number one cruise line in ultra-luxury class of cruise ships, with yet more ground-
Europe, South America, South Africa, and the Gulf. A breaking options for guest comfort. By the end of
game-changer in the world of cruises, the Company October 2019, the MSC Cruises fleet will comprise 17
has achieved 800% growth in its first ten years, ultra-modern, highly innovative and elegantly designed
building a global reputation in the industry, and is one ships, offering an unparalleled holiday experience.
of the youngest cruise fleets at sea. MSC Cruises is MSC Cruises feels a deep responsibility towards
headquartered in Geneva, Switzerland. the physical and human environments in which
it operates and its ships are fitted with the latest
To date, MSC Cruises has designed six new highly environmental features and maritime technology.
innovative ship classes, all prototypes that push The Company operates with the greatest respect
the boundaries of marine architecture and design. for the world’s oceans and is on an ongoing journey
to further develop innovative ways of lowering
the environmental impact of its cruise passages,
EUR 13.6 billion from improving air quality from ship emissions, to
advanced wastewater treatment, to comprehensive
investment plan: and coherent waste and garbage management.
MSC Cruises is the cruise line with
MSC Cruises’ holiday experiences are sold in
the highest number of cruise ships
81 countries across the globe. The Company employs
on order worldwide. The fleet is set MSC Seaside
over 30,523 people worldwide, both ashore and on
to expand to 29 cruise ships by 2027.
board its ships.
2003 2004 2005 2006 2007 2008 2009 2010 2012 2013 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027
MSC MSC MSC MSC MSC MSC MSC MSC MSC MSC MSC MSC MSC MSC MSC Seaside Meraviglia- World World Luxury World
Lirica* Opera* Sinfonia* Musica Orchestra Poesia Splendida Magnifica Divina Preziosa Meraviglia Seaview Bellissima Virtuosa Seashore EVO Class II Plus Class V Class II Class III Class IV Class IV
Meraviglia Seaside Meraviglia Meraviglia- Seaside
MSC MSC
Class Class Class Plus Class EVO Class
Armonia* Fantasia
World Luxury Luxury Luxury
MSC
Class I Class I Class II Class III
Seaside
* These four cruise ships were renewed MSC
Seaside
and enlarged in 2014 and 2015 as part of the Grandiosa
Class
EUR 200 million Renaissance Programme Meraviglia-
Plus Class
40 PASSENGER DIVISION INTRODUCTION TO THE MSC GROUP 41A JOURNEY OF DISCOVERY
Exploring the world’s most attractive destinations
Visiting an array of 211 exciting destinations all over
the world, MSC Cruises carefully crafts each itinerary KEY FIGURES
to showcase the best of the region and ensure the • 81 countries in which MSC Cruises
ultimate holiday experience. Holidaymakers can holidays are sold
choose among five continents, four seasons, and a rich • 211 itineraries offered worldwide
selection of cities, beaches, nature reserves, cultures • 3,845 port calls
and landmarks.
The Company sails year-round in the Mediterranean
and the Caribbean, including Cuba, and of fers
seasonal itineraries in northern Europe, the Atlantic
Ocean, the French Antilles, South America, southern
Africa, and the Gulf.
MSC Cruises provides exclusive access to some of
the most beautiful and remote beach destinations in
the world, and will offer guests by November 2019 the
possibility to discover pristine islands such as Ocean Cay NORTHERN EUROPE
MSC Marine Reserve, a former industrial site which is
being restored to its original state in partnership with
UNITED STATES
environmental experts, marine scientists, the Bahamian & CANADA
Environmental Agency and other similar entities. Works
are ongoing and the island will soon be open for MSC CHINA & JAPAN
Cruises guests who want to have a unique Caribbean
cruise experience.
MSC Cruises’ holiday products are sold across the MEDITERRANEAN
globe through a distribution network that includes a
direct presence in 69 countries. MSC Cruises’ holidays CARIBBEAN
are sold in 81 countries.
& ANTILLES
DUBAI, ABU DHABI
& SIR BANI YAS
MSC WORLD CRUISE
SOUTH AMERICA
MSC GRAND VOYAGES
SOUTH AFRICA
42 PASSENGER DIVISION INTRODUCTION TO THE MSC GROUP 43INNOVATION AND TECHNOLOGY
Creating the guest experience of tomorrow
UNPARALLELED EXCELLENCE MSC Cruises has one of the youngest events, make dining arrangements,
IN HOSPITALITY fleets at sea and is in the process of book excursions, and even locate their
further equipping its ships with the children on board the ship. As part of
Taking holiday experiences to new heights Many of its cruise ships are ranked among the best latest advances in customer-centric our digital innovation platform MSC for
MSC Cruises embodies the elegant side of the in the world and throughout its history, the Company technology. To meet the needs of Me, the Company rolled out ‘Zoe’ on
Mediterranean to create unique and unforgettable has been honoured with numerous awards globally, guests for the years to come, the MSC Bellissima. Zoe is the world’s first
emotions for guests, through discovery of the world’s recognising the exceptional experience guests can Company works with the world’s digital personal assistant on a cruise
cultures, beauties, and tastes. expect on board its ships. leading technology experts to develop ship and is a voice-enabled artificial
The key distinguishing elements of the MSC Cruises MSC Cruises translates its passion for the sea richer holiday experiences. Guests can intelligence device fitted in every cabin.
experience include highly innovative ships, comfortable into a commitment to excellence in hospitality, easily connect with the crew and the The device has been custom-designed
accommodation, always delicious and authentic food, professionalism, dedication, and mastery of every ship to better manage their trip, join for an even greater cruise experience.
award-winning entertainment, plenty of relaxation as single detail to ensure the satisfaction of each and
well as impeccable service, expertise, and elegant design. every guest.
44 PASSENGER DIVISION INTRODUCTION TO THE MSC GROUP 45DELIVERING EXCEPTIONAL MSC YACHT CLUB EXPERIENCES IN SUMPTUOUS SURROUNDINGS Over a decade ago, MSC Cruises launched an innovative design as well as introduce ground-breaking award-winning luxury concept: the MSC Yacht Club. options for guest comfort and relaxation. This will This separate section of the ship combines the high- go hand in hand with featuring the best and latest end luxury of a private yacht with the convenience environmental technology and other cutting-edge and wide range of choices of a modern cruise ship, maritime solutions at sea. providing an unparalleled holiday experience. Guests in the MSC Yacht Club can enjoy benefits including superior cabins, inclusive fares, 24/7 butler and concierge service, access to exclusive dining, a private pool, whirlpool baths and solarium facilities, private elevators, and priority check-in. MSC Cruises will be taking its luxury offering up a notch. As of 2023 onwards, MSC Cruises will be deploying dedicated ultra-luxury cruise ships which will be able to offer unique itineraries, thanks to their specific dimensions. They will showcase highly 46 PASSENGER DIVISION INTRODUCTION TO THE MSC GROUP 47
Genoa
Sète
Civitavecchia
Barcelona Olbia Durrës
Naples
Bari
P.Torres
Palermo
T.Imerese
Tunis
Tangier
Nador
GNV
ROPAX DIVISION
Established in 1992, GNV (Grandi Navi Veloci) is
one of the leading European shipping companies
operating in the fields of coastal navigation, cargo,
and passenger transport in the Mediterranean Sea
with a fleet of 15 ships.
The company operates on 11 international routes
and seven national routes between Italy (including
Sardinia and Sicily), Tunisia, Morocco, Spain, France,
Albania, and Malta.
Destinations include: Genoa, Civitavecchia, Naples,
Palermo, Termini Imerese, Olbia, Porto Torres,
Barcelona, Tunis, Tangier, Nador, Sète, Bari, Durrës,
and Malta.
In 2018, Grandi Navi Veloci carried over 1.7 million
KEY NUMBERS
passengers and over 2.4 million lane metres.
Guests travelling with Grandi Navi Veloci can enjoy the
• 18 major routes
highest standards of service. In addition, the company
• 15 prime destinations
offers tailor-made solutions for corporate events,
• 15 ships
business meetings, conventions, and teambuilding
activity through GNV MICE & INCENTIVE.
www.gnv.it
48 PASSENGER DIVISION INTRODUCTION TO THE MSC GROUP 49Medjugorje
Split
Bol
Ancona Hvar Vela
Luka
Dubrovnik
Pescara
PONZA Naples
VENTOTENE Castellamare
ISCHIA Sorrento
PROCIDA CAPRI
Aeolian
Islands
PANAREA STROMBOLI
SALINA LIPARI
VULCANO
SNAV
FAST-FERRY DIVISION
SNAV (Società Navigazione Alta Velocità) is an
Italian company which operates ferry services in
Italy and Croatia. The company includes a number
of high-speed modern crafts, creating fast attractive
route options within Italy, in the Gulf of Naples
(Capri, Ischia, Procida, Castellammare, and Sorrento),
Aeolian Islands (Stromboli, Panarea, Salina, Lipari, and
KEY NUMBERS Vulcano) and Pontine Islands (Ponza and Ventotene).
The SNAV fleet consists of high-speed vessels,
• 25 fast ferries hydrofoils, and catamarans. First class operational staff
• 1 cruise ferry ensures our customers have the very best experience.
• 18 routes (up to 80 connections/day
in summer)
• 4.2 million passengers in 2018
www.snav.it
50 PASSENGER DIVISION INTRODUCTION TO THE MSC GROUP 51OUR HISTORY
OUR PEOPLE
OUR FAMILY
TOGETHER,
WE ARE MSC.
52 53CONTACTS For further information about the MSC Group, please feel free to contact us: media@msc.com MSC Mediterranean Shipping Company 12-14, Chemin Rieu 1208 Geneva, Switzerland msc.com 54 55
© MSC Mediterranean Shipping Company SA, October 2019 Printed on Munken Polar Rough
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