The only UK event dedicated to the safety, security and wellbeing of Lone Workers - 2ND OCTOBER 2018 THE KINGS FUND, CAVENDISH SQUARE CENTRAL LONDON
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EVENT MAGAZINE | 2018 EDITION The only UK event dedicated to the safety, security and wellbeing of Lone Workers Organised by: Supported by: 2ND OCTOBER 2018 THE KINGS FUND, CAVENDISH SQUARE CENTRAL LONDON
Contents
Programme 4-5 The challenge of change 17
Speakers 6-7
A coffee & chat with Louise Ward 21
The exhibitors 8
Wellbeing for lone workers 24-25
Ask the expert 8
Getting to grips with lone working 12-13 Positive engagement 28
adj. worth the time, money
and energy expended; valuable,
Welcome
beneficial and rewarding Today we are inviting you to really get involved in the
...and thank you for attending conversation and make the most of your time here. There
the Lone Worker Safety will be plenty of opportunities to pose your specific queries
and questions to our speakers and time to chat with our
Expo Conference 2018. exhibitors too.
We are so excited by this year’s programme and the So, enjoy the conference, get involved with the question
wonderful speakers and organisations who have agreed and answer sessions and spend some time networking
to support the event. This is the first year that the team at and talking with like-minded people.
Worthwhile Training have taken over the running of the day
and everyone has worked really hard to put together this Don’t forget you can even text your questions to our
event that we hope you will find encouraging, informative conference phone – 07866 252366.
If you are looking for high impact, effective training with measurable results, we can help... and challenging.
Have an amazing day!
Lone Working Risk Assessment, Managing Workplace Conflict, Our aim is to provide a day that is full of practical
knowledge and advice that will be valuable to everyone Nicole Vazquez
Policies and Procedures Violence and Aggression who has an interest in managing the Safety, Security Director
Personal Safety and Security Work-related Stress and Wellbeing of lone and remote workers. WORTHWHILE
TRAINING
Safer Travel at Home and Abroad Train the Trainer Our ethos has always been to provide access to
knowledgeable, well-respected speakers and trusted
Lone Worker Skills and Strategies Support Workshops and Mentoring exhibitors in an accessible way. This year however, we have
shaken up the programme and style of the day to include
Home Visiting Training Resources
far more interactivity in the form of workshops, panel
Managing Bullying and Harassment Immersive drama-based workshops discussions and our ‘Ask the expert’ sessions.
Organisers of the Lone Worker Safety Expo 2018
www.loneworkersafetyexpo.com
Always happy to have info@worthwhiletraining.co.uk 01926 315511
a chat... if you think it's
Worthwhile training. www.worthwhiletraining.co.uk @worthtraining
www.loneworkersafetyexpo.com | Lone Worker Safety Expo 2018 3
Programme Room A Room B
AF TERNOON
13.30 – 14 .10 Working alone: Health and safety 13.30 – 14 .10 Managing the mental health
risks, the controls and getting the balance right and wellbeing of your lone workers
When staff work alone, some incidents that affect safety are Lone working can for many people have a negative impact on
08.45 Registration opens more likely to occur and some incidents can have greater individual’s stress levels and mental wellbeing. This practical
workshop will explore:
M ORNING
consequences. In the absence of specific safety legislation
on lone working, we’ll explore: - the legal framework and the case for managing mental health
09.00 ‘Ask the expert’ session - When and how to address lone working as a safety issue - sources of organisational stress and how to spot signs and
Pose your questions to our experts in Crime Reduction, Risk Management symptoms of distress in remote workers
- The effect of lone working on traditional risk assessment
and Mental Health and Wellbeing in the Orangery. This is also your first - practical ideas to help support the wellbeing and mental
opportunity to visit our trusted suppliers of lone worker services. - Balancing control and empowerment
health of your lone workers.
Tea and coffee will be served during this session leading up - Separating decisions from outcomes in a ‘Just’ organisation.
Heather Beach | Managing Director
to our keynote conference. The Healthy Work Company
Matt Trigg | Director | Human Applications
10.00 Morning conference 14.15 – 14.55 14.15 – 14.55
There will be an opportunity at the end of each session to ask Procuring a lone worker solution: Asking the right Designing and delivering the ‘right’ training
your questions. questions and understanding the importance of BS8484 for lone workers
Or you can text in your questions at anytime to: 07866 252366. With so many solutions, providers and different features There is a wealth of lone worker training on the market,
available it can be difficult to decide on what is suitable for the with a huge variety of content. How do you know what to
needs of your organisation and lone workers. This workshop will provide and whether it will have the desired impact on the safety,
10.00 Welcome from our host assist you in considering a number of factors before you invest security and wellbeing of your lone workers. When it comes
your time and resources. to lone worker training ‘one size’ does not ‘fit all’. This workshop
Nicole Vazquez | Director | Worthwhile Training will help you to:
- Identifying your need for and understanding the benefits
of an integrated lone worker solution - Identify the specific training needs of your workers
10.10 Opening address - Key questions to ask when procuring a system to meet your - Consider the required outcomes and the best way of
needs - assessing quality, assurance and features achieving them when developing or procuring effective
Louise Ward | EHS Director | Siemens Mobility
- A clear explanation of the importance and benefits of BS8484 and meaningful training
when supporting your lone workers. - Ensure best value and return on your investment.
10.30 Lone working: Organisations legal responsibilities Will Murray and Craig Swallow Adi Scott | Training Consultant
and the implication of not addressing these Lone Worker Section | BSIA Worthwhile Training
Sean Elson | Partner | Pinsent Masons LLP
Coffee break Coffee break
11.00 Issues for lone workers, including health Tea and Coffee will be served in the Orangery and you are welcome Tea and Coffee will be served in the Orangery and you are welcome
to take your refreshments back in to the workshops. to take your refreshments back in to the workshops.
and wellbeing concerns
Barbara Hockey | Head of Vulnerable Workers Team
Health and Safety Executive
15.15 – 15.55 Managing violence and aggression 15.15 – 15.55 Contingency planning and practical
within your workplace advice for major incidents and terrorist attacks when
Many organisations are experiencing higher levels of violence travelling in the UK and abroad
11.30 Managing the challenges of lone working and aggression towards frontline staff, but finding effective ways In today’s workplace it is commonplace for staff to travel out and
in a NHS Foundation Trust to mange this can be challenging. This workshop will explore the about across the UK or even abroad. In today’s world this brings
following areas: with it specific concerns about staff safety and how to manage it.
Chris Shaw | Head of Health and Safety | NEFLT NHS
- Risk assessing conflict for the lone worker This workshop will:
Foundation Trust
- Procuring training for managing violence and aggression - Provide proactive, practical advice and support for staff
who travel for business
- Physical skills for self-defence – do they even work?
12.00 Panel discussion on technology - Explore terrorism life skills for staff to help keep
and training solutions - Accounting for your actions – what is reasonable force? themselves safe
Your opportunity to ask questions of our speakers and to hear their Doug Melia | Director | Safer Handling - Help organisations improve the security culture within
views on the latest thinking in lone worker risk control measures. the workplace and demonstrate that they have taken their
‘duty of care’ to their staff seriously
- Suggest practical communication strategies in the event
12.30 Lunch and networking of an incident.
Enjoy your lunch (which will be served in the Orangery), Christine Morrison | Training Consultant | CMA Training
mingle with likeminded professionals and take another
opportunity to visit our exhibitors.
16.00 Summary of the day and final ‘Ask the expert’ session
13.30 Workshops At the end of the day you will be welcomed back into the Orangery for our closing address, your final chance to pick the brains of our experts and
This afternoon you are invited to choose from our interactive and exhibitors and a special treat from our friends at Chapmans!
informative workshops. There will be a few minutes between sessions
to allow you to swap rooms if necessary. 16.30 Event closes
4 Lone Worker Safety Expo 2018 | @LWS_conference www.loneworkersafetyexpo.com | Lone Worker Safety Expo 2018 5
Speakers
DCI Georgie Barnard Heather Beach
Head of Operations Managing Director
National Business Crime Centre The Healthy Work Company
Georgie is currently Detective Chief Inspector Heather Beach is the founder of The Healthy
Louise Ward Barbara Hockey in the Metropolitan Police leading the first ever National Work Company, a training company specialising in mental health
EHS Director | Siemens Mobility Head of Vulnerable Workers Team Business Crime Centre, to support all 43 Forces and national and influencing skills training. She has been running businesses
Health and Safety Executive businesses in tackling crime. She has been responsible for in the health and safety community for over 20 years. Having
Louise Ward is a Chartered Health and Safety started in information services, she moved to Barbour and
delivering a range of business crime initiatives at a tactical level
Professional with over 17 years experience Barbara Hockey leads on the Health and then to Safety & Health Expo, SHP, and IOSH conference.
and oversaw the development of London’s first team of officers
in a variety of sectors including; nuclear power; newspaper Safety Executive’s policy issues related to vulnerable workers,
dedicated to business crime for the Metropolitan Police. Now Heather is a specialist in organisational cultural change. A
production; investment banking; facilities management; including Lone Workers. This is a wide policy area covering all
working alongside all Constabularies, enforcement agencies & qualified coach, she and her team are committed to transforming
manufacturing and the Civil Service, railway operations types of worker and also issues related to labour abuse and
specialist departments, including National Counter Terrorism, the way in which the health and safety profession is viewed by
and waste water management. modern slavery. Barbara has previously worked on health and
the City of London Police in relation to Fraud and cyber offences, the general public. She is the founder of Women in Health and
safety policy topics for small businesses and the utilities sector,
As well as being a practicing health and safety specialist, Louise she is determined to provide a coordinated response to business Safety and the Barbour webinar series which attracts over 3000
developing guidance and implementing regulatory changes.
has been involved in the development of legislation, guidance crime nationally. attendees a month.
material and regulatory policy. She has a particular interest in Barbara has a wider Civil Service background in strategy,
In addition, she leads on the national Police and Security (PaS)
professional development and supports a number of initiatives customer service and operational environments.
in this area as well as writing for the trade press.
initiative, aimed at improving collaboration between police Christine Morrison
and private security. Georgie represents the police as member
Training Consultant | CMA Training
of the security board for shopping centres, a member of the
Adi Scott Formerly a Merseyside Police sergeant, and
consultative board for the CT Cross-sector Safety & Security
Doug Melia Training Consultant | Worthwhile Training specialist crime prevention advisor with Greater
Communications hub (CSSC) and sits on the Home Office
Director | Safer Handling Adi has worked in the field of Lone Working, National Retail Crime Steering Group. Manchester Police, Christine now runs a training consultancy.
Training globally on the use of force Doug Personal Safety and Wellbeing as a Consultant She has delivered training workshops and consultancy in crime
works as a full-time training consultant and and Trainer since 1985, providing support and training to prevention, designing out crime and personal safety since 2001.
has several published use of force DVDs, has featured in the organisations throughout the UK across a wide range of Will Murray Christine has worked with the Home Office, the College of
Guardian, the Times Education supplement, on BBC 5live and private and public sector. He worked for many years as a Chair | BSIA Lone Worker Section Policing, individual police forces and an extensive range of public,
Panorama. He trains and advises across the UK, Australia, Grand senior consultant for the Suzy Lamplugh Trust, developing Marketing Director, Send for Help Group private and voluntary sector organisations in the UK and abroad.
Cayman, Mallorca, The Netherlands, USA as well as cruise ships their training offering and their training team. Christine’s style is proactive and practical and the advice she
Will Murray is the Chair of the British
and anywhere the need arises. offers is definitely worth listening to!
Adi is renowned for his mentoring and enabling approach. Security Industry Association’s (BSIA) Lone Worker Section.
Doug holds his close protection licence and spent many years in He combines his own excellent communication skills with his in- He is a passionate campaigner for best practice in the lone
enforcement and working in personal security. He is a married depth knowledge of physiology, human behaviour, neuroscience, worker market and has been heavily involved in the ongoing Sean Elson
father of two who resides in Lytham St Annes (when he is home and conflict management to help present training sessions that development of the BS 8484 industry standard.
Partner | Pinsent Masons LLP
that is). are realistic, practical, interactive and thought-provoking.
Having qualified at the Chartered Institute of Marketing,
Sean is a Partner at Pinsent Masons. The
Will has over 20 years of marketing experience working in
main focus of his work is health and safety.
technology companies, nine years of which in the personal
Craig Swallow Matthew Trigg He provides both pro-active advice on safety issues and
safety industry. Will is the Marketing Director and co-founder representation for clients during Coroners’ Inquests and
Managing Director | SoloProtect, Director | Human Applications of the Send For Help Group - the largest lone worker protection
Vice Chair | BSIA Lone Worker Section investigations by the HSE and police following workplace
Matthew is a Director of Human Applications provider in the world, comprised of the Skyguard, Peoplesafe accidents. He has advised clients in all sectors of industry
Craig Swallow is Vice Chair of the BSIA lone and an ergonomist by training. He specialises and Guardian24 brands. The Group has been ranked in the but in particular he has successfully defended clients in the
worker group and Managing Director of SoloProtect. Craig in supporting pragmatic risk management in large organisations Sunday Times’ Fast Track 100 list of Britain’s fastest growing construction and manufacturing sectors.
came up with the idea for a discreet personal alarm that and typically works with organisations with unusual risk profiles. companies in 2016 and 2017.
Sean is Secretary of the Health and Safety Lawyers Association
incorporates cellular and GPS technology designed to look like
He was a co-author of Croner’s Managing Off-site and Mobile and is a Trustee and Director of the Construction Health
a regular ID card in 2001. Called SoloProtect ID, it’s a product
Work. Matt brings his vast knowledge and many years of Nicole Vazquez and Safety Group, a charitable safety organisation for the
that the company sold over 250,000 of in a number of sectors
experience to life with his engaging style and down to earth, construction industry. He has written and lectured widely
and geographies. Its deliberately discreet form has helped Director | Worthwhile Training on legal health and safety issues.
workable solutions approach.
thousands of lone workers raise an alert when faced with
Nicole is the founder of Worthwhile Training
aggression or abuse, its audio capabilities mean employers
and the organiser of the Lone Worker
can benefit from capturing evidence such as threats, racial Chris Shaw Safety Expo. She has over 20 years experience in assisting Duncan Spencer
abuse and sexual harassment.
Head of Health & Safety | NELFT NHS Foundation Trust organisations within many sectors to manage the risks Head of Information & Intelligence | IOSH
Craig has recently been involved in the drafting of BS8593, associated with employee’s safety, security and wellbeing.
Chris Shaw is someone who is passionate about keeping Duncan is the Head of Information &
the UK’s Standard for the deployment & use of Body Worn Intelligence and is a Chartered Fellow of IOSH.
people safe. Now the Head of Health and Safety for NELFT She has written countless training solutions and resources
Video (BWV) which was published for the first time this He has extensive experience in field of OSH having delivered
NHS Foundation Trust, Chris has previously worked in both including ‘Managing Personal Safety at Work: a Guide’ and
year. SoloProtect now develops lone worker devices consultancy for many government and blue-chip organisations
the private and public sectors with a background in security, ‘SWeRVe 2’, a nationwide training strategy on managing violence
which incorporate streaming video as well as audio. at home and abroad. His corporate experience includes leading
business continuity and health and safety. Chris views himself as and aggression in the workplace for the UK rail industry. The
not the traditional stereotype of a health and safety practitioner Worthwhile Training team’s innovative and interactive training the OSH team at the John Lewis Partnership for 10 years.
that one may expect. He believes in diversity and encourages style (including immersive drama-based workshops) always Duncan will be available in our ‘Ask the expert’ sessions and you
people of all ages, gender and backgrounds to get involved. receive excellent feedback with their advice to companies can come along and talk to him about the impact of lone working
valued for its pragmatic, straightforward approach and on mental health and wellbeing an how to build personal and
measurable results. organisational resilience to mental health issues connected
with lone working.
6 Lone Worker Safety Expo 2018 | @LWS_conference www.loneworkersafetyexpo.com | Lone Worker Safety Expo 2018 7
The symbol of quality
The exhibitors and professionalism in
K1 TEA/
COFFEE
the security industry
S8
S1 K4 LUNCH LUNCH
K2
GARDEN
The BSIA has been leading the way
S7
K3 S2 S3 S4 S5 S6 in shaping the security industry in
RECEPTION the UK for over 50 years.
As the voice of the security industry, we
support members and encourage excellence,
while educating the marketplace on the value
Worthwhile Training K1 Skyguard S3 of quality and professional security, creating an
atmosphere in which our members can flourish.
Reliance Protect K2 Bold Communications S4
Everbridge K3 LONEALERT S5
Representation: we work with
Solo Protect K4 Voice Connect S6 Government to ensure that views and
concerns of members are taken into account
LoneWorkerSite S1 First2HelpYou S7
ANT Telecom S2 Blackline Safety S8
Standards: we are at the forefront of
standards development
ASK THE EXPERT Profile: we speak out to the media on
This year we are excited to be joined by knowledgable experts who will be available for the first session of the day,
again during the workshops and finally for our summary session. issues facing the industry and promote the
You can find them at the high tables in the middle of the Orangery. Please feel free to go along and have a chat, capability of members
pose your questions and generally pick their brains!
Duncan Spencer Georgie Barnard Matt Trigg | Director
Head of Information Head of Operations | National Human Applications
MANPOWER - TECHNICAL - SPECIALIST
and Intelligence | IOSH Business Crime Centre
Subject Matter: Duty
Subject Matter: Building organisational and Subject Matter: Reducing crime of care towards lone
personal resilience to mental health and to keep staff safe and remote workers
wellbeing risks for lone and remote workers
We hope you find this addition to our event useful.
8 Lone Worker Safety Expo 2018 | @LWS_conference
www.bsia.co.uk membership@bsia.co.uk @thebsia
Stand Number: K4
A Range of
Lone Worker Devices
Go
A new generation of lone worker Discretion and immediacy when you elp is always at hand with mall on si e, big on protection.
safety and Body Worn Video (BWV). need it most. Proven technology used our lone worker wearable. An alternative form factor for a user
The most comprehensive platform by over 260,000 lone workers. not displaying D.
for worker safety.
To Fit the Needs of
Discreet to Use
247/365 ARC Support
Your Workforce
BS 8484:2016 & EN 50518 Accredited www.SoloProtect.com
Getting to grips with lone working
Paperwork
If lone working makes up a large element of your activities You may want to concentrate on specific areas of the lone
then a lone working policy is the ideal place to set out your workers role - driving, cashing and locking up, etc. Or you
ethos and approach to lone working and associated risks. may want to cover a broader base, providing transferable
And consider how an incident could effect skills and approaches - dynamic risk assessment tools,
Lone Working is commonplace. your organisation:
Working procedures are vital and offer workers clear
situational and behavioural awareness, communication
guidance and set expectations and responsibilities for
It is estimated that up to eight million - Business interruption; day-to-day activities. For lone working procedures to be
and conflict management skills, etc. You may even identify
the need to provide major incident training, physical
people are lone workers across the - Investigation and employee support costs; adopted and translated into actions that will have a positive
intervention or first aid training – it all depends on
impact on safety they need to be aspirational and effective
UK and that equates to 25 per cent - Potential for prosecution or legal action;
while at the same time realistic and achievable which is not
the type of risk.
- Loss of staff (absenteeism and presenteeism);
of the working population. always an easy balance. Remember you’re not teaching lone workers how to do
- Effect on staff recruitment; their job from scratch, but you are potentially asking them
There is no law that specifically prohibits lone working and - Impact on staff morale and customer experience; Practical measures to change behaviours that have become comfortable
many organisations and their employees find it beneficial. habits. Even lone workers who are concerned about their
- Damage to brand and reputation. In terms of applied control measures to reduce lone
Certainly there are financial savings to be made when safety can find it hard to make changes unless they can
employing one person to complete a task rather than working risk, technology has really come to the foreground
So how can organisations ensure that they have see and feel the value.
two and often we hear that workers enjoy the autonomy over the past few years. The latest advances mean that
fulfilled their legal and moral responsibility for the safety
and freedom lone working can offer. remote workers can be located with a great level of Whatever you decide, you need to tailor training so that
of their lone workers? And how can we use training and
accuracy allowing assistance to be sent if needed. it is reflective of the individual and groups needs. The
technology to improve safety and engage with the unions
So why has a whole industry developed selling training training should provide practical strategies and actions
and trade bodies? And when in need of help, the varied ways in which lone
and technology based solutions to manage lone working? that can be applied in the real world and offer lone workers
And why has it become such a safety concern that many workers can summon assistance has also improved. The
opportunities to apply and build on their existing skills.
trade bodies and unions have taken a stand against it?
Assess the risks ability to make a discreet call for assistance can help in
The first step is to identify where and when lone working situations where workers are faced with aggression or Just remember, whatever the risk faced by your lone
The answer seems to be risk. Although Lone Working in violence and more reliable man-down systems can help workers, it is ultimately their behaviour and actions
is occurring in your business. The Health and Safety
itself is actually not the risk, it can and does act as a factor when workers are unable to make the call themselves. that will keep them safe. A clear message that ‘safety is
Executive’s (HSE) definition is straightforward: “Those that
(that should not be ignored) in many instances where staff paramount’ that is reinforced by the culture within your
work by themselves without close or direct supervision”. Two-way communication has improved with wearable
may be harmed. organisation is the most powerful way to drive behaviours.
Note, it makes no reference to timespan and/or place of technology that not only allows the lone worker to
Staff that lone work are more likely to be subjected to work. We often find that organisations forget those people communicate, but also sends out local and timely
physical violence, aggression and abuse. For frontline who only occasionally lone work, just for short periods of information that could have an impact on safety
and customer facing staff this may be as a result of dealing time or who are left in the office when everyone else goes directly to the worker.
with angry customers, preventing theft, enforcing rules out and about. It is important to capture your lone working
or managing unacceptable behaviour. wherever and whenever it occurs. Frontline staff that face regular aggression are also being
equipped with body worn video and while some unions
Sadly in today’s society we have to consider the potential Once acknowledged, your risk assessments should identify have been resistant to these in the past, the results speak
for particularly nasty incidents such as; knife attacks, how it can impact on existing risks or create new risks for themselves and it would be difficult to argue against the
sexual assault, acid attacks or even major terrorist positive impact (when combined with effective training)
There is a great benchmark set by HSE that “Lone workers
incidents. While these kinds of incidents are extremely these devices are having.
should not be put at more risk than other employees”.1
rare, they can and do have an impact on the fear levels
However, in reality this can be a hard standard to reach.
and confidence of those working alone.
There will be additional controls needed and it may mean Training
Lone working can also have an effect on more general that certain tasks are assessed as too dangerous (and All of the above solutions can have an impact on
health and safety risks. Although, there is nothing to uncontrollable) to be carried out by a lone person. confidence and go some way towards demonstrating
suggest that a lone worker is more likely to have a medical your commitment to the safety of your staff. But, lone
emergency or be taken ill. There is a very real potential workers also need to have the ability and skills to make
for an increase in the level of harm where help cannot be the right choices and stay safe as well. Effective training for
summoned quickly. Similarly, if the lone worker has an
accident, without some means of calling for assistance,
"Lone workers lone workers is crucially important to ensure competence.
should not be put
The variety of lone working, even within one business,
any injury sustained may increase in severity.
can be huge, so it makes sense to explore what specific
Aside from specific incidents, it is commonly accepted training is required, as a sheep-dip approach is simply
that working alone (especially for long periods or high
pressure situations) can increase the levels of stress,
at more risk than a waste of time, money and resources.
A solid ‘training needs analysis’ should take into
which in turn can have a detrimental impact on mental
health and wellbeing. other employees." consideration the activity, identified risks, current
skills, knowledge and experience your lone workers
may already have.
1
HSE INDG73 ‘Working alone: Health and safety guidance on the risks of lone working’
12 Lone Worker Safety Expo 2018 | @LWS_conference www.loneworkersafetyexpo.com | Lone Worker Safety Expo 2018 13
protect Pulse
A lone worker is never alone
Pulse is styled as a key fob, making it compact and
discreet yet easy to to keep close at hand. Dust
and water resistant, its large SOS alarm button
makes calling for assistance easy, whenever
necessary. Pulse also features excellent battery
protect life and GPS location performance, as well
A lone worker is never alone
as non-movement and impact detection.
A lone worker
is never alone ID Badge
Reliance Protect is one of the most secure and trusted The Reliance Protect ID badge personal safety
device is the most discreet device available to use.
providers of end-to-end lone worker protection solutions It is the latest and third generation of the most
popular device in the UK with Reliance Protect
across the UK. deploying more than 80,000 over the last 9 years.
Leading the Comprehensive Monitoring the Tailored lone Training expertise
industry with key range of devices safety of tens worker safety for devices &
accreditations. and apps. of thousands of solutions. supporting
lone workers. services.
Smartphone Apps
We offer a feature rich BS8484 accredited lone
worker app designed for smartphones and
rugged PDA’s and is available on Android.
Our range of personal safety devices and apps are linked to our 24/7
dedicated monitoring centre. We provide solutions for a wide range of
lone working applications and environments.
You can find us at stand number K2.
Loner M6/M6i
Please contact us for any further information.
The Loner M6 personal safety device is
purposely designed for more demanding
environments through features such as
rugged design, loud audio prompts, highly
visible LEDs and robust latch/button, and
man-down and safety timer features.
0800 840 7121 info@rht.co.uk relianceprotect.co.uk
W: www.relianceprotect.co.uk E: info@rht.co.uk T: 0800 840 7121
The challenge of change
As the influence of technology in the lone worker sector grows, what challenges
can employers expect when integrating solutions into their organisations?
Ahead of his presentation at this year’s Lone Worker Safety Expo, Mark Glover
spoke to Craig Swallow, MD at SoloProtect, about this and other barriers holding
back the industry.
In the 1980s, a long time before apps and i-Pads, the However, he says issues surface when the agreed solution
Psion Organiser was the gadget to have. Storing addresses is communicated to other employees. “The bigger challenge
and an electronic diary it’s since been revered as the is when it filters down to the direct-lines of management who
world’s first Personal Digital Assistant. The British have responsibilities for the lone workers,” he says. “Often
company that designed it – Psion – are seen as they’re the ones that are left to manage the topic and they
innovators in the digital world. perhaps don’t quite understand what’s in it for them, when
they’re also having to manage other KPIs and responsibilities.”
Craig Swallow worked at Psion for a number of years, and
now at SoloProtect, that thread of innovation continues Craig makes a valid point here: health and safety duties
although the focus is now on people and keeping them safe. are often picked-up by staff whose focus could be security,
“I’m in my fifties now,” he tells me over the phone, “and have facilities; even HR and this becomes further diluted when
always been involved with technology. This market is the only introducing a lone worker solution into the fold. “Finding
market I’ve been in, where we apply technology to reduce risk and making sure that someone has the lead on this topic, and
and at the end of the day save lives,” he pauses slightly, takes responsibility for leading on the topic is all important,”
“and that gives us all a great feeling.” Craig continues. “From an employer’s perspective, it [lone
working] is like a jigsaw; trying to piece together the over-
Craig, along with Will Murray from Send for Help Group,
arching picture that they’ve got in respect of risk. Employers
is presenting a workshop at this year’s Lone Worker Safety
have to try and pull the facts together from across the business,
Expo on the process of procuring a lone worker solution.
so collaboration is very important.”
Elaborating on the topic, Craig suggests to me that once
a technology solution has been introduced, the challenge Craig admits questioning the speed at which the sector
Transforming lone worker safety with real-time
remains in fully absorbing the system into an organisation’s has progressed. “I’ve been kind of critical of our industry over
connectivity and 24/7 live monitoring framework. “With the vast majority of firms that we engage the last couple of years. Solutions that are available today are
with, the biggest challenge that they face is getting staff to largely the same as what they were five, six, even seven years
Blackline Safety presents the future of work-anywhere use the system that has been provided to them,” he explains. ago,” he says “I think there’s not been enough innovation
connected safety technology. Unlike traditional “It requires a very concerted top-to-bottom approach from an in our industry and that’s something that we are hellbent
safety monitors, our G7c family delivers the tools and employer’s perspective so that every stakeholder in the business on changing.”
monitoring your lone workers need, no matter the buys into that and understands what’s expected of them.”
circumstances. I put to Craig that health and safety engagement (which
incorporates lone working risk-management) still requires
G7c connects your team with Blackline’s 24/7 board-level buy-in, and should be viewed as a strategic
Alarm Receiving Centre via two-way speakerphone, decision. His response is an encouraging one: “I would
providing live emergency management for every say employers are getting better with this. I would say
scenario, the moment it happens. Every employee is the c-suite has become more aware and I think that’s
accounted for with accurate location tracking, even in because they’ve better understood the personal
remote locations, so someone will always answer their impact to them if they have a high-profile incident.”
call for help. From monitoring your lone workers to
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www.loneworkersafetyexpo.com | Lone Worker Safety Expo 2018 17
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A coffee & chat with Louise Ward
Louise Ward has held roles at Network Rail, Thames Water
and the British Safety Council. Mark Glover caught up with
the Director of Health, Safety and Environment at Siemens to
discuss the changing nature of work, the impact of technology
and what motivates her to get up in the morning.
I first met Louise in 2013 when I was Commissioning Editor “Traditionally, you might have thought of lone working as
on the Safety and Health Practitioner (SHP) magazine. the contractor working at the far end of a depot doing a filter
At the time, she was Head of Passenger and Public Safety change on his or her own,” she says, “and we’ve been managing
at Network Rail; and a year later was promoted to Head that kind of lone working fairly effectively for a number of years
of Health, Safety and Welfare. A spell at Thames Water but now there’s been this big shift in the world of work where
followed and in 2016 joined the British Safety Council there’s a large staff number who might previously have been
as its Policy and Standards and Communications Director. based in an office but are now location independent workers.
There’s this population of thousands of people who are not
When we speak on the phone Louise is still fairly fresh
checking-in or arriving at a fixed place of work at any point
in her new role at Siemens as its Health, Safety and
in the day.”
Environment Director. She oversees the mobility side
of the business which encompasses transportation and rail, Technology and wellbeing are themes of this year’s Lone
an industry she’s happy to return to. “It’s brilliant and I’m Worker Safety Expo, alongside presentations on legislation
really loving it,” she enthuses. “I’m back in rail. There’s lots and best practice. Louise thinks attending such events is
to do but it’s an exciting business which is currently going vital for health and safety professionals. “Every aspect of
through a very exciting time.” safety risk management is about finding out what other people
are doing and learning from their experiences,” she advises.
And busy she will be: Siemens Mobility recently won a
“You can talk to people who are creating products and software
£1.5 billion contract to build 94 trains for the London
solutions and help them to understand what they can do to
Underground; an epic project that requires, in-turn, the
innovate in technology and help you and your business.”
construction of a factory in East Yorkshire to complete
the order, requiring her to visit the site regularly when Louise’s forward-thinking approach was evident when
operational. we first met at SHP’s offices five years ago and it remains
today. She is the ideal person to deliver the opening address
Travelling the length and breadth of the country is nothing
at this year’s Lone Worker Safety Expo and I urge all
new for Louise though. She has an office in Euston, London
delegates to take their seats early to hear her introduction.
but she tells me little time is spent there. “Generally, I’m out
and about. We’ve got depots throughout the country. So, I’m
- Fully managed solutions either out on these depots or other office buildings,” she says.
- BS8484 accredited Working remotely from home, coffee shops or on the train
- Simple apps & devices with no fixed base is common. As long as there is wi-fi then
most employees can work as if they were in the office.
- Online monitoring portal However, Louise, who is delivering the opening address
at this year’s Lone Worker Safety Expo, thinks this change
- Reliable trusted service in the nature of work; brought on, in part by technology,
- Monitored round the clock is also changing the nature of lone-working.
- Device & manager training
ww w.fi rst 2 h e lpyo u. co . uk
03 3 3 772 9 4 0 1
www.loneworkersafetyexpo.com | Lone Worker Safety Expo 2018 21The wise choice in
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visit: www.lonealert.co.uk || tweet: @loneworking Overseeing Working aLoneWellbeing for lone workers
Have sufficient opportunities When lone workers return after
5 to communicate with lone 9 mental ill-health, how will their
workers been identified? return to work be managed to
10 mental health management questions you need to ask The absence of the lone worker from the main workplace aid their recovery?
for long periods makes quality communication harder to There is good evidence to prove that the recovery from
achieve. It makes it harder for the lone worker to build mental ill-health is more successful when it involves a
empathy with other team members and gain a sense of return to work. Workers regain confidence and self-esteem
mutual support and working to a common goal. It is more much more quickly when they are engaged and productive.
Being in good, fulfilling work include being financially stable, having access to difficult for the manager to assess how well the lone worker Recovery is facilitated by direct and timely peer and
social networking and the development of high self-esteem is vital for people’s is performing and dealing with the pressure of the role. manager support which may be more difficult for lone
workers. This fact points towards the need for processes
physical health and mental wellbeing. Are managers suitably to ensure the close collaboration between managers
These important elements are easily eroded if The unique working circumstances of a lone worker has
6 competent to manage and the health & safety professional, occupational
organisations do not combat the ‘out of sight – implications for job design, task management and leadership. lone workers with mental health practitioner, NHS mental health case manager,
Human Resources and other stakeholders.
out of mind’ mentality sometimes associated Being out of the main workplace on their own for long ill-health problems?
with lone workers when it arises in their culture. periods means they have less opportunity for peer and
While managers must understand what may cause mental
What are you
We must recognise that a lone worker has
the same needs as any other employee.
management support. These ten questions will help you to
ensure that your organisation is best prepared to mitigate
ill-health in lone workers and be working to mitigate 10 going to do?
them, they may not fully understand their role in helping
the risk of work-related mental ill health in lone workers. Reflecting on these questions will no doubt indicate
A lone worker is as vulnerable as the next employee employees to recover in the workplace. Managers may
to work-related or personal stressors that can lead Duncan Spencer not fully understand medical in confidence or how to possible weaknesses in your organisation’s arrangements
to mental ill-health if not managed. Head of Information & Intelligence | IOSH modify work load and manage the individual in a way that for preventing and managing mental ill-health for lone
promotes recovery. This is a clear training requirement. workers. The biggest question of all is how can you make
sure it is on the organisation’s agenda and how can you
Should we invest in the encourage improvements to be made?
7 provision of mental health In summary, the effort needed to get this right is worth
Is the organisation’s wellbeing Have lone working roles
1 policy fully understood? 3 been analysed to identify the
first aiders (MHFAs)? it. It helps to ensure happy and fulfilled lone workers.
It produces a win, win situation. Enlightened organisations
As with any other risk, organisations must actively and
Most organisations have a wellbeing policy and associated frustrations and challenges that creatively work to prevent work-related mental health.
are realising it improves productivity, reduces staff
procedures, but few have considered what modification may cause mental ill-health? The provision of mental health first aiders and/or a helpline
turnover and increases profitability. More importantly,
may be necessary to ensure that, despite their remote it is morally and ethically the right thing to do!
The founding principle of health & safety is to take steps to is a recovery control, not a preventative measure. A MHFA
circumstances and challenges in communication, lone prevent harm. Without understanding how undue pressure does not provide treatment but is trained to empathise,
workers have in effect equal access to the arrangements. may arise, the day to day management of lone workers will diffuse negative feelings and help the sufferer to take
The policy and procedures need to be fully understood not be fully informed and consequently causal factors may ownership of their condition and in seeking medical
by all managers and employees. It should be part of the not be well managed. intervention. If MHFAs are trained and appointed, you must
organisation’s positive messages and concerted efforts consider how your lone workers will gain access to them.
to destigmatise the issue.
Does your organisation’s training
4 of lone workers include building Does your organisation
Are line managers held fully 8
2 accountable for their role in
mental health resilience? investigate the mental health
breakdown of a lone worker?
Traditionally management systems have been focussed
preserving and enhancing the
on how to react when a lone worker complains of work- We routinely investigate an incident that results in
wellbeing of lone workers? related mental ill-health. Part of the preventative measures physical injury to understand what went wrong and how
Line managers usually understand what they are organisations should consider is how to educate workers controls can be improved. All organisations must put in
responsible for, but the pressures of work mean that they to identify early symptoms in themselves. The adoption place the necessary arrangements for the assembly
sometimes they leave some of them to one side. In truth, of techniques or exercises to help the worker to analyse of an investigating team. They must develop methods
they concentrate on those aspects of their responsibilities issues, find personal solutions and thereby build their of extracting the organisational learning from a lone
that are measured. Any policy and procedure will only be resilience to similar situations in the future is needed. worker mental health case in order
effectively implemented if performance indicators are Promoting and enabling this mindset will help lone to make system and control
identified and individuals held accountable for achieving workers to build resilience to the causes of common improvements when necessary.
them. Accountability with performance measures must mental disorders.
extent to lone worker mental health.
24 Lone Worker Safety Expo 2018 | @LWS_conference www.loneworkersafetyexpo.com | Lone Worker Safety Expo 2018 25Voice Connect
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www.voiceconnect.co.ukPositive engagement
Making employees confident and competent sits at the heart of lone worker
training. Here, Training Consultant Adi Scott discusses the importance
of appropriate and on-going learning and how the training-room can
be a place of engagement and positive interaction for workers.
Policies, procedures and guidelines can remain conceptual This should allow them an opportunity to follow a
words on a page unless put in to context and brought to life ‘what-if’ scenario to help prepare them to act and
through engaging training. Lone workers need to recognise respond appropriately to their working role at each
their powers (what they can do) and their limits (what they stage of the system; both in everyday usage and during
should not do), as well as understanding the ethos and the event of an incident.
thinking behind company policies and procedures.
When it comes to helping prevent and manage the risk of
Training that enables staff to apply written words to real- violence to lone workers, the HSE reminds us that ‘the most
life scenarios and discuss their implications encourages effective solutions do not have to be expensive and usually
engagement. It can also identify potential short-comings arise from the way a business is run, such as staff training,
in the policies and procedures if, during the training, job design and changes to the physical environment’.1
workers reveal concerns they have experienced when
The training room can provide a safe and supportive
trying to follow them in practice.
place in which staff can explore and practice de-escalation
Lone worker devices clearly offer support to remote techniques combined with strategies to help avoid, reduce
workers but issuing a device to an employee with without and manage potentially aggressive behaviours. Under
training on how and when to use it leaves the organisation the guidance of a skilled facilitator, staff can experience
wanting in their legal duty. Equally (and perhaps more interactive exercises that challenge them to cope with the
importantly) it leaves the employee unsure of how to types of conflict they may encounter within their specific
integrate the device in to their working routine and working role. According to Unison: ‘Where employees
potentially technically challenged if they need to work alone, it is particularly important that they have the
call for support in an emergency. information and training they need to avoid panic reactions
in unusual situations’.2
Whether an organisation utilises a lone worker device or
their own whereabouts or tracing system, simply expecting Quality training for lone workers can increase competency
an employee to follow a safety system because they are and confidence while creating an opportunity to share
told to can often result in low compliance. experiences and concerns. In addition, it can enhance
working links and help build rapport with colleagues
All major UK lone worker device suppliers will attest
they may only see occasionally.
that the level of staff compliance in using the systems
is dramatically increased when those staff also receive The cost of good training can be justified not only in
appropriate training. enhanced efficiency and productivity but in creating a more
motivated, loyal and committed workforce with a higher
A good trainer should be able to create relevant and
retention. The company may well experience fewer safety
interactive material that allows employees to understand
incidents, potentially reducing the risk of litigation, in turn
fully the benefits of an effective lone working system.
reducing time and money investigating and managing
incidents, lower insurance costs but most importantly,
the satisfaction that their lone workers are safer.
1 www.unison.org.uk/content/uploads/2016/10/Working20alone.pdf
2 www.hse.gov.uk/violence/conclusions.htm#a5
28 Lone Worker Safety Expo 2018 | @LWS_conference www.loneworkersafetyexpo.com | Lone Worker Safety Expo 2018 29Automated Communication Specialists
Does your search for the
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when they’re working alone.
Download our Lone Worker guide at www.anttelecom.co.uk/lone-expo or Contact us on 01494 833100
www.loneworkersafetyexpo.com | Lone Worker Safety Expo 2018 31You can also read
