THE STAIRCASE KINGS - Clancy Group
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
ISSUE 20 : NOVEMBER 2016
THE STAIRCASE KINGS
Ben Rainford laying tarmac with the team in
St Albans
Check out our rail team
Milly Fullalove with Lin from Choices,
donating their harvest festival items
interview on pages 6 & 7
Celebrating Customer Service Week
From 3rd – 7th October 2016 colleagues across the business celebrated National
Customer Service week in their offices or on site with a range of activities.
National Customer Service Week is a week long opportunity to raise awareness of
customer service and the vital role it plays in successful business practice and
the growth of the UK economy.
We’ve provided a snapshot of the week in the middle of the magazine; from
activities, to money raised through fun events. Thank you to everyone who took
part and helped to raise awareness of the importance of customer service.
Please add the 2017 dates of 2nd – 6th October to your diary.
6S. THE CLANCY GROUP STAFF MAGAZINE
Inside MJ’s – our new salad bar and hot food counter
MJ’s is open for business
Monday 17 October marked a very special occasion at the Harefield office. Our
fantastic new staff restaurant opened its doors for business. Family
members, friends and colleagues joined together in the conservatory to watch
as restaurant naming competition winner, Steve Potter, Supervisor, Total
Mobile cut the ribbon.
Steve said: “It was an honour and a privilege for my suggestion to be picked
by Kevin, Dermot and the Clancy family. And a fitting tribute to the Man who,
if it wasn’t for him, none of us would be here today!”
Log in to the hub to see some of the pictures and watch our opening
ceremony video. Left to right: Steve Potter and
Michael Clancy
Members of the Clancy family, friends and colleagues at the
Members of the Clancy family in front of an old family photo opening ceremony
2
The Clancy Group Staff Magazine l 6S 20
Communication is King Out with the old
In September we supported Southern Waters seventh annual
HS&W conference, which took place at East Sussex National Golf
Resort, Uckfield.
(water pipes)
We recently started work on
Seamus Keogh opened the event with a presentation on best Southern Water's £8million
practice and the HSE journey of a family business from the early project to replace water mains
days of MJ Clancy & Sons, through to present day and of course in parts of Chatham, Gillingham
onwards to 2020. and Rochester.
Inside the conference the theme for our stand was ‘Communication The work will include replacing
is King’, highlighting how communication can impact both positively 28km of 85-year-old water mains
and negatively on Health, Safety and Wellbeing. and we will also replace service
pipes. The project started in
Outside, Steve Davies was demonstrating Clancy Plants latest August and will take 18 months to
development, the new plant safety zone system. The system links complete. The mains and services
a helmet mounted transmitter to a receiver built in to an are being replaced due to water
excavator. This alerts the operator to someone entering the quality issues and this is the
exclusion zone allowing the plant to be stopped preventing second phase of Southern Water’s
potential injury. improvement plan for the area.
Special thanks to George Foulger, Simon Bell, Sam Greensitt, Juan Senior Contract Manager Denver
Riberio, Michael Zawadzki , Sam Hendrie, Steve Davies, James Knight stated “The deadlines for
knight, Ian Holt, Gavin Elon, Chris Brookes , Andy Bareham, who this scheme are tight and in
supported arrangements for the event. order for us to ensure a smooth
delivery we need to be very
efficient, at the forefront of our
planning approach is the
Charity golf day customer”. Andy Bird, Project
Manager added “Although we
cannot avoid disruption we will be
Brendan Mitson, Aaron Ransom and Jason Platt played in a charity
golf day recently to raise funds for Dragonfly Bereavement Fund, doing our upmost to ensure
a local charity in East Sussex, where we have our biggest contract customers have a positive
with Southeast Water. Clancy Docwra sponsored the number 9 experience while we are in the
hole at the event, which raised over £5000 for the charity. area during delivery”.
Andy Bird Project Manager holding a piece
Left to righ:: Jason Platt (District Manager), Aaron Ransom (Team Leader), Brendan Mitson of 85 year old pipe.
(Area Manager)
3
A Great Place to Work
Our Great Place to Work focus groups started in
November. These meetings are a chance for us, the
HR team, to dive deeper into the feedback you
provided in response to our employee survey in April.
So far we’ve had 15 focus groups, with over 180
colleagues. Thank you to everyone who has
participated in one of our focus groups, your
feedback is extremely important to us.
In the New Year we’ll provide an update on how we’re
using your feedback to make The Clancy Group an
even better place to work.
Leadership team meeting
Our final Leadership event of 2016 took place at the
beginning of December. The team spent a great day together
reviewing our performance against our KPI’s, discussing
challenges for the coming year and participating in a few
team building exercises. Look out for the video highlights on
The Hub soon.
Multi Utility to the rescue
I recently interviewed Danny Holt and Joe Fisher, to find out
about their heroic efforts when they rescued a young boy
from a burning property.
The pair are working on the latest Multi Utility job in Shinfield,
Reading and started their day just like any other, until Danny
noticed a young boy, frantically cycling past them.
Danny said “I didn’t think much of it at first, but then we
heard a lot of commotion and swearing coming from the
house opposite and noticed smoke coming from the
bathroom window. I called 999, while Joe and I ran over to
the property. Upstairs we found the same young lad
grabbing water from the bathroom and running to the
bedroom to put out the fire.
As I led the boy down the stairs, he panicked as he’d left his
Lizzard in the house, I quickly ran back to get the lizard! Then
I took the boy downstairs and tried to keep him calm until
the paramedics arrived”.
The young boy was taken to hospital, and released later
that evening. Danny and Joe picked up some Krispy Kreme
donuts and paid him a visit the following morning. The boy Danny Holt and Joe Fisher. Our Multi Utility heroes!
was shaken but made a full recovery.
4
The Clancy Group Staff Magazine l 6S 20
New Contract Win…. A new contract has been won and signed by Clancy Docwra.
Client: Scottish Power
Value: £315,000.00 Region: Scotland
Sector: Energy Location: Langholm, Dumfries & Galloway
Start date: September 2016
Overview: Cable installation between Craig II Windfarm Substation and Langholm Primary
Substation. 11kv HV cable and ducts approx. 3.4km to be installed in carriageway, footpath and verge.
A thrilling Halloween/firework display
Saturday 29 October was our Clancy right) with some of our staff showing a
Group Halloween/fireworks display held completely different side to their
in the grounds of Clare House. The event normal calm and rational behaviours!
was attended by over 430 colleagues,
The event raised around £2,000 from
family members and friends. It was a
ticket sales and the raffle proceeds
great evening, the weather was kind and
and the money will be donated to
the Bonfire was lit by Sandy Hooson-
MacMillan Cancer Support and the
Jones the Harefield Rainbows
Harefield Rainbows, Brownies, Cubs &
leader/Brownies Brown Owl. We had a
Scouts. We would like to thank all our
fantastic fireworks display, spooky face
volunteer helpers who made the event
painting by Hannah Lewin from Clancy
such a success and especially Tracy
Plant and a children’s Halloween fancy
Blake for all her hard work with
dress competition judged by the Clancy
organising and dealing with the
family Kevin, Dermot, Mary and Doreen.
administration of the event including
Some of our fancy dress winners were
ticket sales. We would also like to thank
Emily Randall, Harvey Frost, Ava Blake,
our Suppliers who kindly donated the
Macy Snook and Grace Cox, however all
fantastic raffle prizes including Reflex,
the children who dressed up in fancy
MGF, Andrew Sykes, HE Services, PSS, Charlie Dacre and her mum had
dress were winners with proud parents their faces painted by Hannah Lewin
Groundforce, Obart pumps, D J Haulage,
and families admiring their costumes
Lombard Asset Finance and OCS.
and make up. We had some fantastic
adult outfits too (see picture on the Thank you all for a great night.
Think Safe update Training Location
Horsham
Bordon
Training Date
04/01/2017
05/01/2017
Training Date
04/01/2017
05/01/2017
Session(s)
AM/PM
AM/PM
Over 1000 employees have now Brixton 05/01/2017 05/01/2017 AM/PM
attended the Think Safe Training. Hazards Green 10/01/2017 10/01/2017 AM
The programme is going from Hayes 11/01/2017 11/01/2017 AM/PM
strength to strength as it moves into Kidlington 12/01/2017 12/01/2017 AM/PM
Priority 3, which starts early January Otterbourne 17/01/2017 17/01/2017 AM/PM
2017! Please make a note of these Tonbridge 18/01/2017 18/01/2017 AM/PM
early January dates. Harefield 19/01/2017 19/01/2017 AM/PM
Joining instructions will be sent out Harefield 23/01/2017 23/01/2017 AM/PM
prior to the course for all candidates Harefield 24/01/2017 24/01/2017 AM/PM
that fall into priority 3. Kidlington 25/01/2017 25/01/2017 AM/PM
For more updates on the programme, Livingston 25/01/2017 25/01/2017 AM/PM
please visit the Clancy Hub. Livingston 26/01/2017 26/01/2017 AM/PM
Chatham 30/01/2017 30/01/2017 AM/PM
Hockers Lane 31/01/2017 31/01/2017 AM/PM
5
An interview with our Rail Team
WHAT THEY’RE WORKING ON:
They are currently working on the LUL TPS3b Premises Maintenance
Contract. At the moment they are working at Harrow-on-the Hill
Station installing GRP stair treads to 6 staircases – 162 steps in total.
This has been raised as a job by LUL due to recent incidents of slips
and trips on the stairs.
The work involves removing the existing metal nosings and floor tiles,
making the surface good and then installing the GRP treads.
Tell me what your role involves? What’s the most challenging part of
ROGER: I am responsible for your role?
protection on the track and safe ROGER: Safety critical roles.
system of work. One of my duties TOM: Every day is different which
involves taking protection of the presents new challenges, but I enjoy
track – I have to ensure that there the challenge..
are no more trains running and the
MARCIN: Setting myself a high
electrical current is shut off (so
standard of work and meeting that
that it’s not running through the
during a small time frame during
rails) to ensure it’s safe for the
Engineering Hours.
guys to work on.
REG: Working and completing work in a
TOM: Skilled Operative - I carry out
small window during engineering hours
a number of different tasks such
can sometimes have its challenges.
as painting, groundworks, fixing of
GRP treads.
What do you most enjoy about your
MARCIN: Skilled Operative - I carry role?
out similar tasks to Tom.
ROGER: Different challenges every
REG: Site Person In Charge –
Maintaining a safe working
environment and safe system of
week.
TOM: The different scope of work. Team Facts
work. As the Site Person in Charge, MARCIN: Producing a high standard of ‘The Staircase Kings’ – we have pre
I am responsible for setting up a work. Starting a job and finishing a job
similar repairs to Leytonstone, Ray
safe working system – which gives me great satisfaction.
Parsons Green, Preston Road, East
means ensuring tools, plant and REG: I enjoy being on site on the
Acton, Debden, Shepherds Bush Ma
materials are fit for the job;
making sure everyone is aware of
their duties for the shift;
managing health & safety;
managing progress etc etc.
work and trades I carry out are
“
tools. The most enjoyable thing is the
diversity of our work, the type of
never the same. This makes my job
more interesting.
Gloucester Road Stations and also
Stonebridge Park Depots.
Here’s a few of the other jobs in pro
this Framework Contract:
“
1) Creation of a new messroom, show
Different challenges every week Station for the LUL P-Way gangs.
2) Anti-slip repairs to 1000 linear me
JUST FOR FUN...
If you could be a famous person for one day, who
3) Roof condition surveys to over 35
Stations and Lineside Building.
would you be and why? What we’ll be working on over the ne
ROGER: George Best – Greatest footballer ever! 1) Refurbishment of the dilapidated
TOM: Elvis Presley – ‘the man’s a legend’. 2) Replacement of metal stair nosing
MARCIN: Gazza!- because I also love plane parties. 3) Replacement of rooflights at Stam
REG: Kermit the Frog - I once had a crush on Miss Piggy!
6
The Clancy Group Staff Magazine l 6S 20
Weighing up vehicle safety
Garry Jones, Regional Transport Manager has been
WHO THEY developing and implementing a new van weight
calculator that has recently been circulated within the
ARE Traffic Management division across Scottish and
Eastern areas. Ensuring the vans have the correct
weight on-board will assist the group with Work safe =
From left to right Home safe as an overweight vehicle is not only
dangerous but illegal. The brakes and tyres don’t
Marcin Rataj, perform adequately on an overweight vehicle affecting
the grip and overall balance especially as we head
Roger McGonagle, towards winter and the roads become wetter. In
Kevin ‘Reg’ Witt and addition, the weight calculator will reduce the scope for
on the spot fines for drivers, improve overall fuel
Tom Murphy. consumption and reduce unnecessary wear and tear.
Garry is now working on a similar calculator for the rest
Marcin has worked for of the gangs which is proving a little more challenging due
to the volume of equipment they carry on board their
Clancy for 10 years, vans. Its pleasing to see that all of the drivers and
Roger for 16 years, managers involved in this piece of work so far have been
extremely willing, positive and happy to improve the safety
Kevin 9 years and of the vehicles they are responsible for.
Tom for 13 years. There are many benefits but the main message is
Work safe= Home safe 100% of the time with no
exceptions.
eviously carried out
yners Lane,
tcote, North
arket and
o Neasden &
ogress as part of
wer and toilet facility at Edgware Road
.
etres of walkways at Neasden Depot
0 roofs across 74 London Underground
ext few months:
overbridge at Hammersmith Station
gs to 8 staircases at Seven Sisters Station
mford Brook Station Garry Jones weighing Dave Gold’s vehicle
7
Say Cheese!
Left to right: Mick Marshall, Gareth Bartlett, Ronan Clancy, Aiden
Foley and Gary McCarran
As we mentioned in the last issue,
we’ve tasked our senior exec team with a
selfie challenge and we need your help!
We want to see as many of your faces as possible in
these pictures. So whenever you see one of the exec
team members on site, remind them to get snapping.
Here are the first selfies - keep them coming!
Nathan Watson, Team leader Tonbridge Ian Housley on the new Multi Utility project
Kevin in Leeds with Gareth Bell and Tony Jones
south east water contract & Seamus Keogh in Shinfiled with Mick and Stewart
Great feedback during customer service week on our Anglian Water contract
The project at Doddington Road, Wellingborough
involved a customer supply pipe repair which was
undertaken by Tony Ireland and Darren Jones.
A letter drop had occurred prior to commencement
of works and the team from Clancy Docwra, led by
Tony Ireland, arrived on site and contacted the local
residents in the vicinity of the works informing of
them their progress.
Tony Ireland and Darren Jones Darren Jones speaking to Larry Houston
8
The Clancy Group Staff Magazine l 6S 20
A quick update on recent role changes
In our last edition we updated you on Seamus Keogh’s and Matt Cannon’s new roles. We’re delighted to
announce some further updates to colleagues within our Harefield office.
Ronan Clancy has been appointed Associate Director, management and estimating, leaving Ian Housley to
Business Development. Mike Sillence has now taken on focus on Health, Safety, Environment and Wellbeing.
business assurance and will continue to manage bid
An announcement from our Joint
Chairmen, Kevin and Dermot Clancy!
As the results of our employee engagement survey show, family
is a strong word within The Clancy Group. Started in 1958 by our
father and founder, Michael Clancy, our family business has grown Seamus Keogh, CEO
and changed over the years. One of our priorities is to ensure Clancy Docwra Ltd
that the business continues to develop as a successful family
business for many years to come. We’re delighted to have four
members of the third generation actively involved in the business
and now feels like the right time to make some organisational
changes to continue building on our success.
We’re pleased to announce that Seamus Keogh will take on the
role of CEO of Clancy Docwra Ltd, our main operating business
and our nephew Matt Cannon will step into the role of COO. Matt Cannon, COO
Clancy Docwra Ltd
Ronan Clancy Mike Sillence Ian Housley Please join us in wishing both Seamus and Matt the best of luck
in their new positions.
Vital scheme Supporting you
ahead of and your
schedule wellbeing
Your wellbeing is important
In Aldershot and Farnham a to us. To ensure we all go
vital scheme to protect the home safe every single day,
future water supply for we’re launching a
residents has been confidential hotline
completed a month ahead dedicated to supporting
of schedule. and assisting you. The
Construction Worker
In July 2015, South East
Helpline offers free
Water began work on an support and guidance
essential scheme to lay a in times of need.
new 7.5 kilometre pipeline
from its depot in Boxalls If you would like free,
Lane, Aldershot to its confidential advice contact the
reservoir on the Hogs Back. construction workers helpline today
After months of work, the
new pipe was put into service
a month ahead of the
expected November delivery
Cream
date, which is a huge success
for the team awards
We’re delighted
The scheme formed part of to announce that
the company’s £424 million our Think Safe
investment programme posters won
taking place between 2015 Gold and Bronze
and 2020. at the recent
cream awards.
9
The Clancy Group long service dinner Left to right:
On Friday 16th September we held our long service dinner at
Steve and
the Crown Plaza Hotel, Beaconsfield. Linda Mosey,
Trevor and
The night was all about recognising those who have worked Liane Young.
for the company for many years and celebrating those
colleagues who had completed 25 years of service with the
company. Over 110 people attended the dinner including
some past employees, Directors and Associate Directors Left to right:
and Clancy family members. Paul Dyer,
Michael
The Clancy family are delighted that within the business we Bentley and
John Kelly.
currently have over 525 people who have completed 10
years or more with the company and demonstrates the
family nature of the business.
Kevin and Dermot Clancy presented those colleagues who Left to right:
have passed the mark of 25 years service (since the last Elaine McCoy,
awards dinner) with a personalised watch to mark the Mike Revell,
Rachel Timms
special occasion. The music and the celebrations continued and Zoe
long into the night and it was great to see people from all Gaywood
corners of the country sharing their stories of their time
with Clancy’s.
Colleagues who were recognised on the night for 25 years’
service were: - Seamus Keogh, Sam Al-Moula, Michael
the night for their long service
(Butch) Bentley, Tracey Blake, Andrew Fleming, Gary
including Anthony Bronwin, Richard
Goodrich, Paul Little, John Woodcock, William Walshe and
Venison, Trevor Young and William
Elaine McCoy.
Proffitt.
Unfortunately, due to personal circumstances, there were
On behalf of the Clancy family
some colleagues who were unable to attend the dinner but
Congratulations, well done and thank
will be receiving their watches shortly……… John Fleming,
you to all our long servers, you have
Johnathon Sadd and Jeffrey Smith.
helped build the company to become
In addition to those who have completed 25 years of service the successful business that we are
with the company we had others who were recognised on today.
James and Fred were unable to attend
the dinner celebrations but wanted to
pass on their messages of thanks.
James Cole, Commercial &
Performance Manager said “The last
25 years have been a blur, where have
they gone? I’d like to thank past and
present colleagues and the Clancy
Family for the opportunity’s and
support in helping me in where I am
today.”
Fred Cooper said “Thanks to everyone
at Clancy, particularly Kevin Clancy for
Kevin Clancy (centre) presenting James Cole (left) and Fred Cooper (right)
with their 25 year service watches
putting up with me!”
10The Clancy Group Staff Magazine l 6S 20
A long service champion
We have some fantastic colleagues working within year. Last year was white,
our Clancy family and as we approach the festive this year is purple and pink
season, a particular person springs to mind. Senior and Linda’s learning how to
Project Manager, Tony O’Toole based in Barts make huge paper flowers in
Square, Farringdon, has worked for Clancy Docwra those colours.
for over 43 years. Tony came over from Ballinrobe,
Co.Mayo in November 1970, a week after his 18th On 3 December they invite all
Birthday. He worked in a factory and for a road of their family, friends and Tony O’Toole
surfacing company before joining Clancy Docwra. neighbours over to enjoy a
Since then he has worked in each and every division glass of mulled wine and mince pies to celebrate
of the company and has become somewhat of a the official switching on of the lights. Their home is
mentor to many people on site. Over the years he then opened up to visitors, who come from all over
has seen many changes from the introduction of the world to see the impressive festive light display,
technology to general plant and equipment now which gets switched on each evening throughout
used on site. Next year Tony will be retiring from December, until 6 January 2017.
Clancy and is planning to continue with his passion This amazing effort is all to raise vital funds for a
for Archery, ten pin bowling and travelling around charity close to Tony’s heart, the Cystic Fibrosis Trust.
the world. But for now, Tony is concentrating on a Tony’s niece, Siobhan, has been suffering from the
very important task. disease since birth, now 30years old, she is proof that
Lighting up Christmas the money raised saves lives through research and
Each year, just before the beginning of December lifesaving treatments. Over the last 14 years Tony has
Tony spends about 8 weekends draping lights on raised an impressive £40,000 for the trust. Tony’s
every roof, wall and tree that he can find in or colleague, Trisha Molloy said: “Tony is a true gent, he
around his home. (If you stand still for long gives up his own time to help others on a daily basis
enough, you too could end up covered in LEDs and and he is going to be a massive loss to the company
be part of the display!) This year Tony is set to when he retires next year. As a team here in Barts we
put up around 27 thousand lights. While Tony is have grown increasingly close to Tony over the past
busy outside, his wife Linda decorates the inside 12 months, hence why we are trying our best to push
of their home with a different colour theme each through the goal set by him on the Just giving page”
If you would like to donate, please log on to Tony’s just giving page
https://www. justgiving.com/fundraising/otoole-christmas-lights-2016 or you can donate in cash
when Tony is around the Harefield or Hayes office or via text to OTOO48
The gang
The Clancy family held its first family assembly over the second weekend
in October. 36 members of the 2nd, 3rd and 4th generations met to
discuss the business and engage all non-working family members in it.
11A SNAP SHOT Off
OF NATIONAL Liv
S
CUSTOMER SERVICE
WEEK
3 – 7 OCTOBER 2016
Save the d
Customer Serv
takes place fro
THANK YOU! Activ
Bacon roll brea
TOTAL MONEY RAISED FOR CHARITIES FROM discuss customer servic
VARIOUS FUNDRAISING EVENTS WE HELD
ACROSS THE BUSINESS Site visits - meet
Self-awareness an
Livingston: £442.01 think about how approacha
Swillington, Leeds: £118.30 Job shad
Learn how other areas o
Harefield: £50.00 Thank yo
recognition for
Clancy Plant: £162.23 Giving
charity
12fices that took part From April-November COMP 219
L
TO DAIMENTS
vingston we’ve received 949
compliment feedback
Sunderland cards from Anglian Water
contract customers
TE
Swillington, Leeds
ntingdon, Cambridge
Huntingdon, Cambridg
Ca
H
Harefield
Dartford
Snodland, Kent
Maidstone, Kent
Example of great customer service
witnessed during the week.
At Church Road, Catsfield, Sussex a metering gang (P.Hobs and
C.Camble) had to close the footpath to install a meter. An elderly
lady with a wheeled Zimmer frame came along the footpath and
date: stopped. I witnessed both members of the team stop what they
ice Week 2017 were doing and proceed to escort the lady across the road -
she replied with a smile and a thank you.
m 2 – 6 October 2017
S&M gang (J.Whitling and B.Annis) digging in the road adjacent
to multiple customer drives. Upon arriving, the gang were helping
drivers manoeuvre out of their drives by providing verbal
instructions. Both customers replied with a thanks for the help.
I visited a gang on the SEW R&M contract in Bracknell who were
installing new meters and stopcocks. I discussed CS week with
vities them and knocked on a customer’s door - I didn’t get his name
but hee was very happy with thee gang,
gang who had informed
informed him of
the work being completed and commented he was impressed
kfast meeting - with their professionalism. ‘A complement indeed’.
ce and why it's important
t with customers
d approachability -
able you look to customers
merss
dowing - LEEDS – TEAM DRESS DOWN FRIDAY (L-R) VIOLA TOKARSKA, ANGELA HEANEY, NATALIE BURGE, SHANNICE PRICE, JENNY LOK,
DAWN FOSTER, SADY MELNYCZUK, JUNE LISTER, CHARLOTTE NUGENT , LIANA GREGSON, NICOLA WHARTON, SUZIE KASZEFLKO
of the business operate.
ou cards -
AROUND AND ABOUT
r a job well done
back -
y events MILLY FULLALOVE PRESENTING
JOHN PHILIPS WITH A RECOGNITION AWARD
FOR AN EXCELLENT APPROACH TO SAFETY
13Improving construction in 24hrs
This year’s Construction News Summit saw the first ever 24-hour Tech Sprint hackathon
from 11 – 12 October. This involved four teams, each required to come up with a technology
based solution that could help improve the efficiency of construction.
Fabrizio Magistrelli, ERP Analyst based in Harefield attended the event
at Bankside Hilton London. He joined Team Diversity to tackle the
challenge of trying to find realistic idea that would be truly innovative in Hackathon
our industry. A Hackathon is a design
Fabrizio said “We began our brainstorming at 4pm, discussing the sprint-like event in which
common issues that each of us face in the workplace. The computer programmers
reoccurring themes were lack of knowledge, inefficient processes and and others involved in
too much paperwork!”
software development,
A brisk walk around the streets of London at 2am gave the team an collaborate intensively on
inspiration boost (and helped to wake them up). After some further
software projects.
brainstorming the team came up with ‘Smart Site’. A site that would
change the way the industry works by creating a software platform,
which would hold all the data about a work site that anyone could ever
need, in one easy-to-find place. The team re-fuelled with much needed
bacon rolls and a few large cups of coffee before putting together
their presentation.
Team members
Manual Dove, Rydon
Dan from CRB opened their pitch Dragon den style, saying; “We’re
Francesca Falzon, Rise
looking for £20m for five per cent of our business.” The judges liked the
idea, and said they felt there was a ‘clear need’ for more solutions like Fabrizio Magistrelli,
this. Victory went to Team 4, for their idea to sell concrete using the The Clancy Group
‘Uber’ model.
Edward Olivier, Bam Nuttall
Fabrizio said “It was one of the best experiences I’ve had. Thank you Michael Percival, Van Elle
Clancy group for allowing me to participate in this fantastic event, Dan Rossiter, BRE
hopefully we can attend similar events in the future.”
Louise Shaw, Arcadis
Lee Walters, Galliford Try
“
We’re
looking for
£20m for
five per cent
of our
“
business.
14The Clancy Group Staff Magazine l 6S 20
IT update
IT Team Update Improving performance
The IT Department are pleased to
announce changes to the
through innovation
management structure, including We’re always trying new things to improve our
two new joiners. performance; here are a few innovation projects
we have in the pipeline:
Norman Bailey-Powers joins us from OneDesk Planning: Clancy Docwra is spearheading the
Eurostar on 5th December as our new implementation of this new approach to planning in the
Head of Technology. Norman will be Infrastructure Alliance.
responsible for the Architecture, IT
Security, Infrastructure and Service CCIS Maps system: our Clancy Mobile devices allow us to
Delivery functions. Norman was monitor jobs real-time.
responsible for leading a number of Vac Excavations for Water Leaks: minimal excavation
successful, high-profile programmes method currently being tested with our alliance partners
whilst at Eurostar including; the at Anglian Water.
hosting of Eurostar.com on Amazon Tableau + IFS Integration for data visualisation and
Web Services, the development of the analytics: we’re trying different ways to make sense and
systems behind Eurostar’s new mobile visualise data.
app, and the adoption of Cloud
technologies. Project 1984: we are trying to decode patterns in the
movements of water operatives to extract information
Felicity Caldwell has been promoted to about their performance and safety.
Head of Corporate and Operational Roadmender Version 2.0: an improved Roadmender that
Systems. Felicity will be responsible for incorporates the mixing drum into a low flatbed truck.
the ERP, Mobile, Analytics, and business
relationship management functions. In Hydrogen Fuel Additives: it has been tested for the past
this role Felicity will have ownership for couple of months aiming at reducing carbon emissions
the ‘end-to-end’ strategy for our and fuel costs.
applications and data. Reinstatement Colour Blocks: aimed at reducing
reinstatement defects and coring, currently being used
Louisa Brewster will be joining us from in South East Water.
Unicredit in the City of London as our
new IT Service Delivery Manager. She
brings with her a vast experience of
implementing Service Management
tools and processes. Louisa will report
Innovation Workshop
into Norman. At the beginning of November, the Innovation Incubator
Group (Tim Edwards, Steve Davies, and Alvaro Montenegro)
Paul Glenister has been promoted to organised a taster innovation workshop with Mark Shayler
the position of Mobile Systems from This is Ape. Mark has worked with the likes of Coca
Manager and is responsible for Clancy Cola, Nike, and Samsung on innovation and sustainability.
Mobile and the support of all other
mobile systems used within the A number of colleagues from across the group tackled
company. Paul will report into Felicity. common problems with innovative thinking. Starting with
our core values and having in mind competitors and
The coming year will be an exciting and technological trends, the different groups brainstormed
busy period for the team as we and then pitched the best ideas to take us beyond 2020.
undertake upgrades to the network, the The day finished with three excellent ‘pitches’ each with a
migration of our datacentre, and the very different theme. Now the Incubator Group is tasked
Systems Review Project. to take these ideas to the next stage and foster creative
thinking in the wider business.
15Staying one step ahead
Keeping up to date with the latest
technological ideas and developments within
our industry is vital to our success. Recently,
our innovation team, along with Seamus Keogh
(Clancy Docwra CEO) and Graham Jones
(Clancy Plant General Manager) paid a visit to
BT Adastral Park innovation campus.
Seamus testing the Oculus Rift, a virtual reality system
During the visit the team discussed new and
emerging technologies that will influence the Among all the presentations delivered by BT’s panel
Clancy Group’s system integration and of experts, the following were of special interest:
innovation strategies over the forthcoming
RFID asset tracking systems that have the
years. Steve Kempt, head of customer loyalty
potential to identify and pinpoint every single
with BT Innovate and Design, hosted the day and asset at any given location,
identified specific areas of key research that
could aid our complex operational activities. Stride applications, an innovative mobile
application that guides the user through essential
Close working relationships with vehicle pre-use checks,
establishments such as BT Global Research Eco Drive - monitors driver behaviour in real time
are fundamental to identifying, understanding which is used to reduce fuel consumption and
and implementing cutting edge technologies carbon emissions and
within our operations. Moreover they offer a
Field Force Operations - a powerful software suite
valuable insight as to how our operations and
that ensures the correct resources are deployed
activities will be performed in the years to
to a given situation such as a site breakdown or
come ensuring that every working moment is
simply performing planned maintenance.
tailored to safety, quality and sustainability.
The Doctor will see you now
It may look like something from a Dr Who episode,
but a different kind of Doctor paid a visit to
Harefield in August and provided users with some
interesting health measurements.
The Wellpoint Health
Kiosk allows users to
take their own health
measurements, from
weight and body fat
to heart rate and
blood pressure,
without having to
book a Doctor’s
appointment. The
kiosk gives advice and
guidance, but gives
the user the
responsibility for
taking action if/where Left to right: Nick Obergan, Glen Armson
and Marc Harris Left to right: Jim Davey, Matt Cannon and Mike Sillence
it’s needed.
16The Clancy Group Staff Magazine l 6S 20
Solving an operational dilemma
For the past twelve months Clancy Plant, along with
Clancy Docwra have been trialling the Roadmender
250. A roadmender is similar to a cement mixer but
A Roadmender 250 can...
with a heated element. This purpose built mobile Make durable, long-lasting asphalt hot-mix
asphalt batching plant is designed to heat and mix up - In just the quantity needed
to 200 Kg’s of Hot-Mix Asphalt every 10 to 15 - At the correct temperature for ideal
minutes. The finished mix is no different to premium compaction
grade asphalt collected from a traditional plant, but - Directly at the job site, with no waste
using the Roadmender 250 delivers significant
- Without the need to visit an asphalt plant
operating efficiencies, performance benefits and
cost savings for The Clancy Group and its customers.
Clancy Plant have now developed a vehicle mounted
Roadmender so that the same vehicle can carry the Alan Barr, Anglian Water’s Reinstatement
raw material, the Roadmender and tow a trailer Manager, South commented:
with the roller. This will provide greater efficiencies
by making it a one vehicle operation. The first
“I personally feel the Roadmender has added
vehicle mounted Roadmender has been delivered to
another dimension to our ability to meet our
work on the Anglian Water contract.
customer’s needs , it has changed the game when
it comes to out of hours and constrained works,
The rapid adoption of this innovative idea the material it produces is 1st class every single
demonstrates the commitment by Clancy Plant to time which is something that can’t always be
listen to its customers’ needs and act on them to guaranteed from the plants”.
deliver the most cost effective operating solution.
Clancy Plant’s vehicle mounted Roadmender
17A joint venture with Optimise
For the last 16 months Clancy Docwra have been working as a joint venture partner of Optimise on a Thames
Water project to replace 2Km of 24inch cast iron water mains in Cowley, Oxfordshire. This has been one of
our largest joint venture projects to date, and with the project now in its final stages, I paid a visit to Roger
Thatcher, Optimise Project Manager, to find out how it’s all gone.
The replacement work was requested after the old
main burst on two separate occasions, most As some of the children who attend the local
recently in 2014; both times causing major flooding school were affected by the previous flooding,
and damage to properties on the estate. Tenants the project team ran a competition for the
whose properties suffered extensive damage only children to name the tunnel boring machine
moved back in this April. (TBM) that would be used in the construction.
They also designed a character that would be
A team of 12 Clancy Docwra colleagues started work displayed on the machine. Roger and the team
on site in June 2015. Site engineer George chose four lucky winners and they were invited
Thuyanesan was responsible for conducting site to site to see the machine and sit safely inside it.
surveys and marking up locations on the drawings to
show the area where the team would be excavating.
It was decided that the new project would lay the
pipes away from the housing estate, to reduce the
risk of any further flooding.
Community involvement
Roger and the team have kept local businesses and
the community up to date on all of the work they’ve
been carrying out. In particular the local BMW
factory who are based in the vicinity of the site and WINNING TUNNEL BORER NAMES
also Oxfordshire Highways, due to the significant Tony Tunnel Chomper Muncher Smash
extent of traffic management required to keep the
locally impacted public ‘on the move’. Disruption has Oxams Beast Super Scary Spike
been kept to a minimum and it should be mentioned
that they’ve received no complaints regarding the
work, which is a fantastic achievement.
Local school children with their winning designs
Challenges
The contract was originally due to end 3 months ago,
however the team hit a setback when they came
across solid rock, occurring at various depths, from
2.5 metres down to as far as 8 metres down. Up until
this point they had been tunnelling up to 10 metres a
week, work slowed dramatically while trying to cut
through the rock and the team could only proceed at
0.5 metres per week, which was incredibly
frustrating, as they made good progress until that
point. The team had to persevere with the slow
Two operatives setting up the Tunnel boring machine
progress for 10 weeks, until they eventually hit sand
which allowed them to resume normal progress.
18The Clancy Group Staff Magazine l 6S 20
As the project is now in the final weeks,
the Clancy Docwra team has been
reduced to seven members and they are
concentrating on connections and
disconnections, the final parts of the
commissioning process, where the
scheme will finally become fully
operational, making the potential for any Jointing of the inserted new PE pipe to Looking back up a 97 metre long tunnel
future flooding incidents, far less of a risk. the ductile iron riser on site
FACTS AND FIGURES
Method of construction:
Open cut and tunnelling
Tunnelling supply chain partner:
Active Tunnelling
Ground conditions:
Clay, sand and hard rock
Total metres tunnelled:
450 metres
Deepest section of pipe laid at:
11 metres
Total project cost:
Approx. £7.5m The team:
(Target cost model) From left to right: Roger Thatcher, John Kennedy, Jamie Pryor, Herbie Pryor, Richard
Gash, Brian Cross, Dean Marle, Simon Cross, George Thuyanesan and Rod Bates
Don’t let yourself
A LITTLE REMINDER
TO
be
THINK distracted while driving Please visit The Hub to read our Distracted Driving Policy. If you
SAFE cannot access The Hub, please request a copy from your line
manager or by e-mailing Marketing@theclancygroup.co.uk.
All colleagues who operate a company or private vehicle for work
purposes must make themselves aware of their responsibilities
whilst driving.
There have been a number of recent news reports about drivers
We recently had an incident
who have been prosecuted for using hand held mobile phones or in-
involving a cyclist and one of
vehicle devices whilst driving. A lorry driver has been imprisoned for
our vans on a busy road.
6 years and banned from driving for 10 years; he crashed into
Thankfully on this occasion no
oncoming traffic and killed an off-duty police officer moments after
one was hurt.
opening a text message on his mobile phone. Another lorry driver,
So let’s use this opportunity who killed a mother and three children while distracted by scrolling
to ThinkSafe when out and through music selections on his phone, has been jailed for 10 years;
about on the roads, as we the lorry driver was travelling at 50mph when he ploughed into a
want to make sure we all go stationary queue of two lorries and four smaller vehicles.
home safe and healthy every
To ensure we all go home safe and healthy every single day, please
single day.
remember to Drive Safe when you’re behind the wheel.
19Apprentices and Graduates
Our 2016 apprentice and graduate schemes are now well underway.
The nine new apprentices have spent one week at
college for their first block and have completed their
first unit, on Health and Safety legislation and
practices.
They came to Harefield for their company induction
the following week and completed a comprehensive
schedule of awareness sessions on topics including
Customer Service, Think Safe and H&S, as well
mandatory training in Water Hygiene, Service
Avoidance and Manual Handling.
They are now on site at locations across all three regions, from Scotland, Anglia, Front: Kingsley (Osei) Agyemang, Sacha New,
Thames, South East and Sutton and East Surrey Water Contracts. Back L-R: Rajbir Sandhu and Gurjinder Deo
“
Rosa and Kyle have done an amazing job organising
everything and everyone has made me feel so welcomed
to the company
It has been a really great introduction to the company and
I've come away feeling like I've made a great choice for my
career in joining Clancy so this induction has made an
“
amazing first impression with me of the company.
Sasha New
Following an extensive recruitment campaign earlier in the
Left to right: Kieron Hoare, Lewis Jones, Ben Gale,
summer, our final four graduates joined the business on the new James Norris, Daniel Murphy, John Forrest, Scott
Graduate Programme. They will be following a plan of rotation Johnston, Luke Meyer, Jack Gale.
across the business over the next two years, starting with first
placements at UKPN, South East and Anglian Water.
During the course of their two weeks induction, they have had sessions giving them valuable insight into many
areas of the business including H&S and well-being, environmental, bids & tenders, Clancy Hub and
management systems, training & development and customer service.
Here are our latest graduates, who spent
“
the second week of October at our
Harefield offices. I have really enjoyed joining Clancy Docwra and
feeling part of the Clancy family. The week itself was
well planned - I'd like to specially thank Rosa Boston
and Kyle Ingram for making our introduction into the
company very welcoming and enjoyable. We gained a
good understanding the business and how it
operates, it was nice for them to include a group
activity such as Topgolf. I really think that helped
ease our week and to also spend time with the
other graduates - who are all great! I look forward
to learning more about the business, jumping into
different roles and meeting Clancy colleagues from
“
every aspect of the business.
Gaz Deol
Left to right: Kingsley (Osei) Agyemang, Rajbir Sandhu,
Gurjinder Deol and Sacha New
20The Clancy Group Staff Magazine l 6S 20
“
“
They have also had visits out to gain first- It was a very exciting week - every day was different
hand experience of work in the Clancy Group; and the week was planned out to provide us with a full
tours, talks and demonstrations with Clancy understanding of the company and how it works. It
Plant, electrical awareness training at UKPN’s wasn’t all just sitting down listening to people talk but
cable jointing school, planned services and interactive too.
R&M work at Horsham Area office, on South Rajbir Sandhu
East water and a day shadowing Health and
“
“
Safety and Environmental Advisors in South It was really exciting being in Head office and
and West Regions. experiencing the different departments. The sessions
The programme has been well supported by all were interactive and helps you to understand what the
colleagues involved and the feedback from our company is about and how much it values being part of a
new graduates is very positive, as they go into family rather than just being a worker for a company
their new roles. Kingsley Agyemang
Take a break! Spot the ten differences...
Can you spot the ten differences
between these two images?
Seamus attending a Think Safe event pictured with Danny Blankly, Jason
Suddaby, Guy Morton, Wayne Gould, Kevin Thompson, Ian Martin and Phil Parker
This challenge has been officially
catagorised as easier than last time!
... and the The fiendishly difficult to find
differences are circled below!
solution
to last
time...
21Clancy Docwra people news
Congratulations to...
Stuart Lyons and his fiance Sarah
Corder on the birth of Archie
Frederick Lyons, born on 17 May
2016, weighing 6lb 12oz.
Southern Water’s CEO, Matthew Wright Congratulations also go to newlyweds Richard and Cheryl Taylor, who tied
presenting Simon Bell and Sam Greensit the knot on 9 July. Wishing you both a lifetime of happiness together.
with a recognition award
Congratulations to Simon Bell
and Sam Greensitt, who were
presented with a special
recognition award for their work
Read all...
Don’t forget to visit the
on the video TBT’s. This was Clancy hub to catch up on all the
presented to them at the latest news from around the business.
Southern Water Health, Safety If you have a story please contact us at
DL_Marketing@theclancygroup.co.uk
and Wellbeing Conference by
...about it
their Director of Engineering and
Construction, Matthew Wright.
Welcoming our new starters…
Francesca Buck Justin Manly
Francesca Buck Congratulations to Justin Manly
joined the Multi who has started in a new role as
Utility team (South) our Think Safe Business Partner.
in September to Justin will focus on supporting and further developing
grow and develop our Think Safe programme and our network of Think
Neil Brown our client base and
seek new
Safe coaches to help deliver our 6S KPI, Safe. In
addition to this Justin will be presenting his
Neil joins us as the Group opportunities for motivational talk on a life-changing workplace accident
Safety Manager with CDMU. Francesca that he was involved in just over a year ago and how
primary responsibility for comes from a he's using this experience to positively impact the lives
ensuring that, through Utilities background of others and to help you Think Safe every day.
delivery of our HS&E where she spent 14
tactical plan, we achieve years at SSE.
our S for Safe outcome of
single figure LTIs by 2020.
Colin Knight
Colin is the new Fleet Safety & Compliance
Manager at Clancy Plant and will be
Neil’s background in H&S
heading up the Road Risk Management
management includes a
team across the group. This renewed
wide range of
focus on Occupational Road Risk Management (ORRM).
construction and utility
projects. Colin joins us from RoSPA, where he held the post of
Fleet Safety Audit Manager.
22The Clancy Group Staff Magazine l 6S 20
A big thank you...
Colleagues at our Multi Utility office in Swillington, Leeds
recently held a coffee morning for Macmillan and raised £170!
Thames Water Safety
Advisor, Kevin Edwards,
would like to congratulate
Michael Cowie, on his recent
CAT audit. The results show
Michael as a low risk user,
after he scored GREEN in
the analysis report.
Thank you to Alan White and
Michael Finn for their
outstanding customer focus,
liaising with all required
parties and maintaining a
Safe Site at all times Left to right: Leanne Biddulph, Louise Pennington, Danielle Armitage, Dominika Nawrocka,
Vicki Ashmore, Emma Parnaby, Martin Watson. front row: Keith Fishburn and Richard Nevet
Please pass on our thanks to Connor Anderson and Shaun
Butler for their work to repair a leak in a property on Excellent reinstatement
Rochester Road. They left the work area immaculately clean
and tidy and the flower bed was replanted! Two wonderful for City of Bradford
men, who kept us informed and carried out their work with
care. May I commend your
Contractor for the excellent
Reinstatement work on the
above two work orders at
the above location. The
Reinstatements are the
‘Best’ I have come across in
my job as Street Lighting
inspector for the City of
Bradford. Keep up the good
work.
George Mulcahy Eng.Tech AMILP
Senior Clerk of Works, Street
Lighting Unit
Hertfordshire Boat Rescue would like to pass on their thanks
to Clancy Plant for their assistance in making their water
incident day a success! These training days are really
important to the team to keep them trained to a high
standard, so they are ready for any water related emergency.
23The Clancy Group Staff Magazine l 6S 20
IT SYSTEMS FEEDBACK BOARDS
Look out for our new Systems feedback
boards coming to a site near you soon!
These boards are your chance to tell us what’s working, what’s not
working and how you think it can be improved.
Your ideas
here!
ur
Yo gh ts
ou
t h e re !
h
Post it notes
and pens will be provided so
that you can add your message anonymously.
We’ll then provide an update each quarter via 6S magazine.
Finally, we’d like to wish you all a very
Merry Christmas and a Happy New Year
24You can also read
