The ultimate destination content solution for Airlines - Jacqueline Ulrich CCO
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The ultimate destination content solution for Airlines Jacqueline Ulrich CCO Julrich@smartvel.com
“
Smartvel offers companies an AI-empowered
solution that provides up-to-date destination
content to improve their customers’
experience, inspiring them on what to do in
any destination, date and stage of the journey”
Some brands that already trust us:
2
Travelers are now
Searching for inspiration with accurate travel information at no
cost.
Expect digitalization and personalization in all services.
Are no longer loyal to any travel brand. They are driven by in-
destination experiences and social media content.
Airlines want to…
Inspire more travel and play the “experience” card and give
accurate information about open attractions / restaurants
Be more present throughout the traveller’s journey and increase
customer engagement with the brand.
Have more data for personalization and CRM enrichment
Our content Big Data
& Machine
CATEGORIZE
Learning
GEOLOCATE
technologies
TRANSLATE
ENRICH
VALIDATE
UP-TO-DATE EVENTS CITY INFORMATION YOUR OWN CONTENT
Cultural Agenda, Concerts, Top Sights & Attractions, Your Own Events,
Exhibitions, Local Activities, Monuments, Must-sees, recommendations, Local
Trade Shows, Markets, Gastronomy, tours, local Tours, Hotels, Rental Cars, 3rd
Festivals, Sports events & experiences, etc. party agreements..
matches, etc.
Inspiring content for all channels
Touchpoints
CHANNELS TOUCHPOINTS INSPIRATION PRE-STAY IN-DESTINATION
Home & Destination
pages
Web,
Web My Trips
Mobile &
App
App Notifications
Confirmation and Pre-
Email departure email
Call SMS Link
Centre
Chatbot Chatbot interactions
IFE
In-flight
QR Magazine
CRM Track customer behavior and feed the client back (via API ) with data for marketing and analytics as well as
re-targeting campaigns
Our solutions 1. Covid19 Travel Advisor 2. Trip Planner 3. Customized City Guides 4. Contactless SMS Solution 5. Events calendar 6. Content Slider Widget (Accessible) 7. API
Covid-19 Travel Advisor
● Covid-19 widget provides the requirements to travel
to all countries around the globe.
● Smartvel’s AI gathers the latest information from
reliable sources such as:
○ Global Government agencies
○ Embassies
○ Airports websites
○ Other official bodies
○ IATA’s official data
● Latest update shown along the results.
● Link to the official source included for additional
information.
Covid-19 Travel Advisor
Follow these 3 simple steps:
1 2 3
Select the origin Select the destination Check the requirements to travel
Product Features
Date of update for
more reliability
Source link for
more info
Disclaimer limiting the
responsibilityCovid-19 Travel Advisor Mobile version
Trip Planner ü White-label widget for any destination and language. ü Easy-to-embed into any digital channel by adding just a few lines of code. ü All widgets come with a geolocated map ü Customizable to your look & feel to provide a unique and personalized tool. ü Different design proposals for clients. Singapore web (Bangkok example) LATAM web (Miami example) Hesperia Hotels & Resorts
Customized city guides We can create unlimited guides with customized content based on customer interests or themes Guides example link
Contactless SMS Solution
• Help your call center teams cause a WOW effect
through a’contactless’ solution in less tan 20 seconds!
• Quick and easy to use. The employee just have to fill a form
with the following information of the traveller:
ü Destination
ü Guest mobile phone number
ü Optional fields:
• Travel dates
• Personalized text
• The client will receive an SMS/WhatsApp with a direct
link to any of our content widgets to be able to discover
everything there is to experience during their stay, book
tours, restaurants, events and much more.A 100% digital solution with updated information of
your destinations.
What your clients see Trip Planner Guides
Y
Today
Your Brand
Your Brand
Y Hi Jacqueline. Please, find...
Kris Thomas
Hey! I’m already here. See u
Henry Kent
Password reset
Yesterday
Link to any widget
Kris Thomas
Meeting tomorrow then?
This week
Sender: Your Brand
Mom
Lots of love! Miss u
Janice Bank
Password of your account reset
Mom
Take care and bring a sweater!
Joaquin Smith
Hey! Are you coming to the party?
Miranda RobertsEvents Calendar The ultimate tool for your users to discover all the events happening in any destination. Via CMS you can also upload your own events into the calendar.
Content Slider Widget ü Simple widget complying with AA accessibility requirements. ü Different personalization options to match your look & feel.
Smartvel API All the above information in our content widgets is also available via API for you to display it as you want depending on your needs. ü Unique AI & Big Data technology with more than 2 million events/year. ü + 400 travel online sources make our content more complete everyday. ü Easy and fast process. Access to our API within 24 hours ü Clear API documentation with all the information needed to help you make API calls and filter any content you want. ü More than 400 destinations in 15 languages available (new on demand) ü Experienced support team to guide you on every step of the process.
Enrich booking confirmation and
pre-departure communications
How?
Airlines OTAs Hotels Tourism bureaus Offline travel agencies
Booking confirmation emails & pages.
Pre-stay and in-destination emails
Airlinescars
Connected Food &OTAs
beverages Hotels
Banking Tourism bureaus
Static content Offline travel
Dynamic agencies
content
Push notifications through your App.
SMS solution for call centres
Airlinescars
Connected
Information Food &OTAs
Trip beverages
Planner Hotels
Banking
API Tourism
Static bureaus
content
Chatbot Offline travel
Dynamic agencies
content
Inspiration
Send quality messages with relevant travel content of
Connected cars
Information
Post-booking
Trip planning
your destinations
Food & beverages
InTrip Planner
destination
Banking
API
Post-trip
Static content
CRMChatbot
enrichment
Dynamic content
Inspiration
SMS service
(for travel agents)
Provide clients with the best CX during all the stages of their
Information
Post-booking
Trip planning
journey.
InTrip Planner
destination API
Post-trip CRMChatbot
enrichment Inspiration
SMS service
(for travel agents)
Allow users to easily get inspired by all the available
plans that will take place in their destinations during
Post-booking In destination Post-trip CRM enrichment SMS service
Trip planning (for travel agents)
the days they are traveling.Consumer behaviour data
ENRICH YOUR CRM WITH SMARTVEL
If the user specifies the user ID or FF number
when the widget is loaded, Smartvel can track
user behavior.
This allows to feed the client back (via API )
with data for marketing and analytic
purposes.
This way, Airlines can send personalized travel
ideas to its users and engage them with
meaningful content.How is it implemented? ü No complex or lengthy installation. It does not require any integration with your systems. ü Embed our widget directly in your web adding just a few lines of code. ü No content or provider maintenance on your side. All the content is automatically updated. ü Implementation Support. CSS Stylesheets proposals and Trip Itinerary Branding Customization. ü Hide, display, or change features modifying the code based on your own preferences.
Airline pains & Smartvel’s solutions
Airline Pains caused by Covid-19 Our Solution
Waiving of Setup Fees and recurring fees for
Complete freeze on expenses.
months of May until August.
We are unsure of our business evolution We will apply a dynamic discount according to
after the Lockdown. level of recovery.
We will apply 60 day payment policy for 2020
Cashflow is tight for 2020
and 2021
Need for inspiration initiatives but no
Smartvel will give you the content you need
resources
Lack of resources due to the furlough of Smartvel’s solution has a dedicated team to
staff manage all the content and setup.Customer Success Stories
98
One of the leading Destinations
covered
Airlines in the world
trusts Smartvel to inspire
its users with relevant
>6 min
travel content for its 98
Time on page
destinations worldwide (qualified users)
on its website and App.143
Destinations
Thanks to Smartvel covered
widget, LATAM travellers
can get inspiration and
discover everything there >11 min
is to experience during its Time on page
travel dates and based on (qualified users)
interests.APP CONFIRMATION EMAIL CHATBOT
>3 min
Time on page
(qualified users)
Direct Access to
the Trip Planner
through the App
and Booking
confirmation
emails.Let’s talk! SUPPORTED BY
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