TRAINING CALENDAR FMM Institute Perak - Centre for Professional Development - Federation of Malaysian Manufacturers
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Centre for Professional Development
FMM Institute Perak
(475427-W)
TRAINING
CALENDARCorporate Profile
FMM’s VISION
To Make Malaysian Industries Globally
Competitive
FMM Institute was incorporated as a separate company of
the Federation of Malaysian Manufacturers (FMM)
on January 12, 1999. This effort was specifically to expand and focus on
its training functions, in line with the objectives of FMM to develop the
FMM’s QUALITY POLICY potentials and enhance the skills of personnel at every level in the industry.
Total Commitment to Service Excellence and This will create a pool of manpower trained in all aspects of industrial skills
Quality and management capabilities to face the challenges as the country moves
into the status of an industrial nation.
FMM Institute’s VISION
To be the leading organisation in providing Continuing professional education provides the opportunity for the working
a comprehensive range of training personnel to gain the necessary qualifications to upgrade themselves
programmes and advanced learning both professionally as well as for self-development. This opportunity is
opportunities with educational excellence made possible through FMM Institute’s Certificate and Diploma courses in
in manufacturing practices and technology selected areas of industrial and management skills. FMM Institute obtained
in tandem with the nation’s surge towards its Institution of Private Higher Education (IPTS) status from the Ministry of
developed nation status. Education on July 19, 2001 to offer Diploma and other higher level courses.
Efforts are ongoing to offer Degree and Masters level courses specially
FMM Institute’s OBJECTIVES designed to meet the Training Needs of the Manufacturers.
• To meet the training needs of Malaysian
manufacturing companies by equipping A wide range of training courses are also offered on an in-house basis. These
their employees with the necessary skills include all the public courses as well as those that need to be specially
and knowledge. customised to meet the training needs of specific industries. Course
• Organise events for dissemination of outlines and objectives are discussed with the companies and trainers will
information. be selected to develop the courses accordingly. All in-house courses are
• To promote maximum and effective packaged to be cost effective for companies with no compromise on the
utilisation of the Human Resource quality of the course and the desired result. FMM Institute is a registered
Development Fund (HRDF) in line with Training Provider with Pembangunan Sumber Manusia berhad (PSMB).
the evolution of technology and processes.
• To advocate and promote the importance of FMM Institute, Perak is housed at Ipoh, Perak. It has 4 modern training
training in the manufacturing environment rooms with a total seating capacity of 120 participants and one FMM Hall
as Malaysia moves into high value-added that can accommodate a total of 80 participants.
and technology-intensive industries.CO U RSE S BY C ATEGORY
2019 TRAINING CALENDAR ~ FMM Institute Perak
TITLE pg TITLE pg TITLE pg
ADMINISTRATION DEVELOP NEW MARKETS, GENERATE
MORE SALES
31 FORKLIFT
CLERICAL DEVELOPMENT PROGRAMME 15 COMPETENCY BASED FORKLIFT DRIVING 6
EFFECTIVE SALES NEGOTIATIONS AND 14 SKILLS (CONDUCTED IN BAHASA 31
CREATING AND MAINTAINING AN 32 OVERCOMING SALES RESISTANCE MALAYSIA)
EFFECTIVE FILING AND RECORDS SYSTEM
EXPAND YOUR MARKET WITH DIGITAL 6 SAFE FORKLIFT DRIVING SKILLS FOR 23
EFFECTIVE OFFICE ADMINISTRATION AND 16 MARKETING BEGINNERS (CONDUCTED IN BAHASA
MANAGEMENT SKILLS
INCREASE YOUR BUSINESS VISIBILITY 22 MALAYSIA)
EFFECTIVE TELEPHONE TECHNIQUES AND 13 THROUGH SOCIAL MEDIA
COURTESIES FOR FRONTLINERS HOUSEKEEPING
MANAGING CUSTOMER COMPLAINTS 28
ESSENTIAL COMPETENCIES FOR A GREAT 13 INTERNAL 6S AUDITING 24
PROFESSIONALLY
SECRETARY AND ADMINISTRATIVE
ASSISTANT PROFESSIONAL SELLING : PRACTICAL 12 HUMAN RESOURCE
SECRETS FOR SUCCESSFUL SALES ALIGNING APPLICATION OF EMPLOYMENT 19
PEMBENTUKAN KERANI YANG 36
THE EXTRA-MILE SERVICE EXCELLENCE 7 ACT FOR FAIR PRACTICES
CEMERLANG
BEST EMPLOYMENT PRACTICES: OFFER 7
PENGURUSAN REKOD DAN FAIL YANG 11 CUSTOMS LETTERS, EMPLOYEE HANDBOOK,
EFEKTIF
MALAYSIAN CUSTOMS IMPORT AND 17 PROBATION AND TERMINATION/
PROFESSIONAL OFFICE ADMINISTRATION 32 EXPORT POLICIES AND PROCEDURES RESIGNATION
FOR EXECUTIVES
FINANCE/ACCOUNTING BUILDING DYNAMIC HUMAN RESOURCE 26
COMMUNICATION ADVANCED FINANCIAL ACCOUNTING 35
ASSISTANTS/CLERKS
BUSINESS WRITING FOR EXECUTIVES 8 PRACTICES AND PROCEDURES DRAFTING ESSENTIAL HR LETTERS, 12
FORMS, POLICIES AND PROCEDURES
EFFECTIVE LETTERS AND E-MAILS THAT 25 COSTING MADE SIMPLE FOR PLANNING 13 MANUAL
GET YOUR MESSAGE ACROSS AND CONTROL USING EXCEL
MANAGING PERFORMANCE APPRAISAL 31
ESSENTIAL SPOKEN ENGLISH MADE EASY 20 EFFECTIVE MANAGEMENT OF 31
FOR OFFICE AND OPERATIONS STAFF ACCOUNTING FUNCTIONS PRACTICAL HUMAN RESOURCE 15
MANAGEMENT SKILLS
ESSENTIAL WRITTEN ENGLISH MADE EASY 30 FINANCE FOR NON-FINANCIAL 16
FOR OFFICE AND OPERATIONS STAFF MANAGERS AND EXECUTIVES USING RECRUITMENT – BEHAVIOURAL BASED 24
BUSINESS SIMULATION INTERVIEWING AND HIRING THE RIGHT
THE INSPIRING PRESENTER – HOW TO 16 TALENT
CREATE AND DELIVER HIGH IMPACT FINANCIAL MODELLING USING EXCEL FOR 19
PRESENTATIONS BUDGETING AND CREATIVE ACCOUNTING TRICKS & INSIGHTS TO CONDUCT AN 33
EFFECTIVE DOMESTIC INQUIRY AND
TIPS TO MASTER NON-VERBAL 13 PRACTICAL GUIDE IN PREPARING AND 7 GRIEVANCES HANDLING
COMMUNICATION THROUGH MAINTAINING FULL SETS OF ACCOUNTS
INTERPRETATION OF FACIAL EXPRESSION HUMAN RESOURCE/TRAINING
AND BODY LANGUAGE FIRST AID/SAFETY & HEALTH KEMAHIRAN MENJALANKAN ‘ON-JOB 13
OCCUPATIONAL FIRST AID SKILLS AND 11
CUSTOMER SERVICE/SALES/ CPR 29
TRAINING’ YANG BERKESAN
MARKETING TRAINING NEEDS ANALYSIS AND 15
TRAINING EVALUATION
DEVELOPING EFFECTIVE MARKETING 26
STRATEGIES
1CO U RSE S BY C ATEGORY
2019 TRAINING CALENDAR ~ FMM Institute Perak
TITLE pg TITLE pg TITLE pg
ISO LOGISTIC/WAREHOUSE CAREER EXCELLENCE: MANAGING SLOPPY
WORK, BAD BEHAVIOUR AND ATTITUDE
35
HOW TO DOCUMENT ISO INFORMATION 20 MENGUKUR DAN MENINGKAT PRESTASI 18 VIRUS
REQUIREMENT (POLICY, OBJECTIVES, STOR DAN GUDANG
NON-CONFORMITIES, INTERNAL AUDIT DEPARTMENTAL FUNCTIONAL BARRIERS : 28
SMART WAREHOUSE: 9 IMPORTANT KPIS 15 REMEDIES FOR SILO BEHAVIOUR
REPORTS, MANAGEMENT REVIEW
REPORTS AND RELATED) WAREHOUSE AND STORAGE 12 (CONDUCTED IN BAHASA MALAYSIA)
MANAGEMENT : IMPROVING EFFICIENCY DESIGN THINKING – PATH TO CREATING 12
ISO 9001:2015 QMS INTERNAL AUDITING 9
AND MINIMISING COST INNOVATION
17
PRACTICAL APPLICATION OF 29 MAINTENANCE/TECHNICAL DEVELOPING EMOTIONAL 30
‘IMPROVEMENT PRINCIPLES IN QMS INTELLIGENCE (EQ): ENHANCE SELF-
12 STEPS SCHEDULE PLANNED 22
ACCORDING TO ISO9001:2015 CONTROL, NETWORKING, TEAMWORK,
MAINTENANCE
PERFORMANCE AND DECISION MAKING
UNDERSTANDING AND IMPLEMENTING 13 COMPLETE GUIDE TO PREVENTIVE 7
ISO 9001:2015 QMS DEVELOPING MIDDLE MANAGEMENT 10
MAINTENANCE
SKILLS FOR BRIDGING THE GAPS
LABORATORY ELECTRICITY AND TROUBLESHOOTING 9
DIAGNOSING AND OVERCOMING 21
WORKSHOP FOR TECHNICIANS
MANAGING THE LABORATORY : 22 UNDERPERFORMANCE AT WORKPLACE
IMPLEMENTING GOOD PRACTICES ENERGY EFFICIENCY IN ELECTRICAL 27
KAEDAH PSIKOLOGI DALAM KAUNSELING 34
SYSTEMS
PENGURUSAN MAKMAL SECARA EFEKTIF 9
KEPIMPINAN BERKESAN: MENGHINDARI 10 17
MAINTENANCE AND TROUBLESHOOTING 18
LOGISTIC OF ELECTRICAL SUPPLY CIRCUITS, RELAYS,
KESALAHAN SEBAGAI KETUA PASUKAN
EFFECTIVE LOGISTICS MANAGEMENT AND 11 CONTACTORS AND MOTORS KOMUNIKASI, COACHING, KAUNSELING 30
COSTING DAN PENYELESAIAN MASALAH
MAINTENANCE MANAGEMENT, 28
PERFORMANCE AND IMPROVEMENT MANAGING ANGER AND STRESS TO STAY 10
LOGISTIC/STORE/INVENTORY TOOLS FOCUSED AT WORKPLACE
EFFECTIVE INVENTORY / STOCK CONTROL 21
PENYELENGGARAAN BERASAS MASA DAN 26 MANAGING MULTI TASKING: DISCIPLINE 29
SYSTEM
KEADAAAN OF GETTING THINGS DONE
EFFECTIVE STOCKTAKING, VALUATION 34
PRACTICAL GUIDE TO ELECTRICAL 29 MEMBINA PASUKAN KERJA YANG 27
AND RECTIFYING SHORTFALLS /
WIRING, INSPECTION, TROUBLESHOOTING DINAMIK DAN PROSES PENYELESAIAN
PROBLEMS
AND REPAIRING MASALAH
MATERIALS MANAGEMENT, INVENTORY 8
TEKNIK-TEKNIK PENYELENGGARAAN 35 NEGOTIATING WITH INFLUENCE AND 25
ANALYSIS & CONTROL SYSTEMS
EFEKTIF UNTUK JURUTEKNIK PERSUASION TOWARDS A WIN-WIN
MEASURING AND ACHIEVING STOCK 36 SITUATION
ACCURACY MANAGEMENT PENGURUSAN MASA DAN MEMBINA 24
OPERASI STOR DAN GUDANG 29 7 PATHS TO MANAGERIAL EXCELLENCE 19 KEMAHIRAN KOMUNIKASI YANG EFEKTIF
USING PERSONALITY PROFILING
PENGURUSAN STOR DAN PENGAWALAN 27 PENGURUSAN PEKERJA YANG BERKESAN 32
INVENTORI YANG BERKESAN BUILDING EFFECTIVE DIAGNOSTIC SKILLS 8
FOR SOLVING PROBLEMS TAKE CHARGE OF YOUR EMPLOYEES : 20
COMMUNICATION, COACHING,
COUNSELLING AND PROBLEM SOLVING
(CONDUCTED IN MANDARIN)
2CO U RSE S BY C ATEGORY
2019 TRAINING CALENDAR ~ FMM Institute Perak
TITLE pg TITLE pg TITLE pg
THE EFFECTIVE PROBLEM SOLVING AND 11 COST REDUCTION TECHNIQUES FOR 30 7 QC TOOLS AND QUALITY CONTROL 33
DECISION MAKING AT WORKPLACE PRODUCTION OPERATIONS CIRCLE (QCC)
THE TOTAL LEADER : 21ST CENTURY 6 PERANCANGAN DAN KAWALAN 11 CARA-CARA PENGANALISAAN PUNCA 16
LEADERSHIP AND MANAGEMENT SKILLS PENGELUARAN UNTUK PENYELIA KEGAGALAN KUALITI
TRANSFORMATIONAL LEADERSHIP 23 PRODUCTION AND OPERATIONS 24 CONTINUOUS QUALITY IMPROVEMENT – 30
APPROACH FOR HIGHER PERFORMANCE MANAGEMENT – EXECUTION AND PRACTICAL TOOLS AND TECHNIQUES
CONTROL
PEOPLE MANAGEMENT PRODUCTION CAPACITY PLANNING 8
ESSENTIAL STEPS IN SOLVING QUALITY
RELATED PROBLEMS WITH QTOOLS
10
CHALLENGES IN HUMAN RELATIONS, 28
LEADERSHIP, MOTIVATION AND TEAM PRODUCTION PLANNING AND CONTROL 25 FUNDAMENTALS OF QUALITY PRINCIPLES 16
BUILDING (CONDUCTED IN MANDARIN) IN CREATING SUFFICIENCY AND INSPECTION
DELEGASI, PENGURUSAN MASA, KONFLIK 18 PRODUCTIVITY IMPROVEMENT : BOOST 5 INSPEKTOR QC/QA YANG BERKESAN 6
DAN MENANGANI PEKERJA BERMASALAH YOUR RESULTS, REDUCE YOUR HOURS
MEASURING COST OF POOR QUALITY FOR 35
DELEGATION, TIME MANAGEMENT, 36 ROOT CAUSE ANALYSIS FOR PRODUCTION 18 CONTINUOUS IMPROVEMENT
HANDLING CONFLICTS AND DIFFICULT PROBLEMS
POKA-YOKE TECHNIQUES TO ELIMINATE 18
EMPLOYEES (CONDUCTED IN MANDARIN) TEKNIK–TEKNIK MENINGKATKAN 22 HUMAN ERRORS
EMPLOYEE ENGAGEMENT THROUGH 33 PRODUKTIVITI
PROCESS CONTROL: MEASUREMENT AND 26
COACHING, COUNSELLING, CHANGE THE DESIGN AND DEVELOPMENT OF A 17 CALIBRATION
MANAGEMENT AND HANDLING DIFFICULT PRODUCTIVITY FRAMEWORK
PEOPLE QUALITY IMPROVEMENT USING PLAN-DO- 5
WORK STUDY FOR PRODUCTION 33 STUDY-ACT PLUS QTOOLS
MOTIVASI, KEPIMPINAN, HUBUNGAN 12
KEMANUSIAAN DAN PEMBENTUKAN PURCHASING ROOT CAUSE ANALYSIS : SOLVE QUALITY
PROBLEMS BY ELIMINATING CAUSES
22
KUMPULAN KERJA
6 WAYS TO MANAGE A PURCHASING 10
STRATEGI MENGENDALIKAN PEKERJA 22 DEPARTMENT EFFECTIVELY TEKNIK KAWALAN KUALITI 20
BERMASALAH UNDERSTANDING CALIBRATION 14
COST AND PRICE ANALYSIS IN 31
PERSONAL DEVELOPMENT PROCUREMENT CERTIFICATE
KE ARAH KECEMERLANGAN PRESTASI 27 DEVELOPING EFFECTIVE PURCHASING 9 WHY-WHY PROBLEM ANALYSIS 33
ASSISTANTS/CLERKS
KERJA
SAFETY & HEALTH
MEMBINA ETIKA KERJA YANG CEMERLANG 5 EFFECTIVE PURCHASING & STORAGE 16
ACCIDENT AND INCIDENT INVESTIGATION, 34
MANAGEMENT
MENJANA PEMIKIRAN POSITIF DALAM 7 RECORDING AND REPORTING (NADOPOD)
PEMBENTUKAN PEKERJA CEMERLANG SHARPENING YOUR PURCHASING 28
BEHAVIOUR BASED SAFETY FOR 33
MANAGEMENT SKILLS
PEMBENTUKAN SIKAP DAN PEMIKIRAN 20 SUPERVISORS AND MANAGERS
POSITIF STRATEGIC APPROACH TO COST 25
CHANGING THE WORKPLACE SAFETY AND 6
REDUCTION AND NEGOTIATION SKILLS
PRODUCTION/OPERATIONS HEALTH CULTURE
ACHIEVING OPERATIONAL EXCELLENCE 8
QUALITY CHEMICAL AND SCHEDULE WASTE 9
THROUGH LEAN MANUFACTURING 7 ALAT QC DAN PERLAKSANAAN QCC 11 HANDLING AND MANAGEMENT
CHEMICAL HAZARD RISK ASSESSMENT 23
AND CONTROL
3CO U RSE S BY C ATEGORY
2019 TRAINING CALENDAR ~ FMM Institute Perak
TITLE pg TITLE pg TITLE pg
ELECTRICAL SAFETY AND LOCKOUT/ 14 INCOTERMS IN INTERNATIONAL TRADE 17
TAGOUT AND SHIPPING DOCUMENTATIONS
GUIDE TO DEVELOPING A SAFETY AND 23 PRACTICAL LETTERS OF CREDIT (LCS) 34
HEALTH MANUAL APPLICATION
HIRARC IMPLEMENTATION WORKSHOP 19 SHIPPING THE RIGHT WAY – PROCEDURES, 9
DOCUMENTATION AND PRACTICE
JKKP ERGONOMIC REQUIREMENT & 15
ERGONOMIC CHECKPOINT BASED ON ILO
AND IEA RECOMMENDATIONS
SUPERVISION
10 ESSENTIAL QUALITIES AND SKILLS FOR 15
LIFE SAVING RULES : BEST PRACTICES TO 31 GREAT SUPERVISORS
REDUCE ACCIDENTS AT WORKPLACE
BUILDING EFFECTIVE SUPERVISORY SKILLS 23
MANAGING AND HANDLING CHEMICALS 27 (CONDUCTED IN MANDARIN)
AT THE WORKPLACE
KEMAHIRAN PENYELIAAN LANJUTAN 32
ON THE ROAD BEHAVIOUR BASED SAFETY 14
AND DEFENSIVE DRIVING KEPIMPINAN DAN CABARAN MENGURUS 5
PEKERJA UNTUK KETUA OPERATOR
PENGURUSAN DAN TEKNIK KAWALAN 32
BAHAN KIMIA PENYELIAAN BERKESAN: MENGHADAPI 10 8
CABARAN UTAMA
SAFETY FIRST : INSPECTION, 7
INVESTIGATIONS, SAFETY MEETINGS AND PENYELIA SEBAGAI PENGURUS 26
EMPLOYEE ENGAGEMENT ‘PRODUCTION’ DAN KUALITI
SAFETY MANAGEMENT FOR EXECUTIVES 35 PRODUCTION AND QUALITY 21
AND SUPERVISORS MANAGEMENT SKILLS AND SOLUTIONS
FOR SUPERVISORS
SLIP, TRIP AND FALL PREVENTION : 10
PROTECT AGAINST LEADING CAUSE OF
CASUALTIES
STRONG LEADERSHIP APPROACH IN 17
BUILDING SAFETY CULTURE
THE TOTAL SAFETY AND HEALTH 26
COMMITTEE CHECKLIST
SECURITY
EFFECTIVE SECURITY ENFORCEMENT TO 14
CURB UNWANTED ACTIVITY AT WORK
PLACE
EFFECTIVE SECURITY INVESTIGATION 21
TECHNIQUES
SHIPPING
COMPLETE REFERENCE OF TRADE 12
FINANCING FACILITIES
4CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
JANUARY 2019 January 16-17 SBL
January 15 SBL PRODUCTIVITY IMPROVEMENT :
MEMBINA ETIKA KERJA YANG BOOST YOUR RESULTS, REDUCE YOUR
CEMERLANG HOURS
FEES — FMM MEMBER : RM550 • NON- MEMBER : RM650
FEES | FMM MEMBER – RM350 | NON- MEMBER – RM450
It’s a common perception that productivity is always related to human
A good work ethic is more than logging long hours on the job. It involves performance gap, however in a broader perspective, it encompasses wider
an attitude and actions that reflect integrity. The job market is so scope of application on how the entire resources of an organisation being
competitive now that if you don’t have a good work ethic, employers don’t utilised to produce the intended output in a more effective and efficient
think twice about looking for someone who meets their requirements. manner. Basically total productivity is very much tied to the cost to
People know who has a strong work ethic and who doesn’t. “Your conduct the business, as well as ways and means to achieve the target of
professional reputation precedes you. If your reputation is positive, people key performance indicators. Most importantly priority must be given
want to have you around, and that can lead to more opportunities and in educating and guiding the work teams on the various productivity
career advancement.” improvement models that best suits the organisation’s immediate needs.
January 16-17 SBL
January 16-17 SBL
QUALITY IMPROVEMENT USING KEPIMPINAN DAN CABARAN
PLAN-DO-STUDY-ACT PLUS QTOOLS MENGURUS PEKERJA UNTUK KETUA
FEES — FMM MEMBER : RM550 • NON- MEMBER : RM650
This course will guide you in the effective use of the plan-do-study-act OPERATOR
(PDSA) problem-solving model. Learn the steps and actions needed to FEES — FMM MEMBER : RM550 • NON- MEMBER : RM650
carry out change in your organisation. Valuable quality improvement Enables Line Leaders to enhance their supervisory skills / techniques,
tools are introduced as you move through the model. Knowledge check improve productivity and create a good employee–management
activities will let you apply what you’ve learned. Plus, you receive access relationship towards a conducive and positive working environment.
to seven QTools, including 5 Whys, check sheet, fishbone diagram,
flowchart, Pareto chart, run chart, and scatter diagram.
5CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
FEBRUARY 2019 February 20-21 SBL
February 18-19 SBL CHANGING THE WORKPLACE SAFETY
AND HEALTH CULTURE
EXPAND YOUR MARKET WITH DIGITAL FEES — FMM MEMBER : RM550 • NON- MEMBER : RM650
MARKETING From the early days of safety, the concept of engineering out hazards by
FEES — FMM MEMBER : RM700 • NON- MEMBER : RM800 providing safeguards has been fundamental to every occupational safety
No one can deny the fact, that the world is shifting from analog to and health programme at the workplace. Creating safeguards to protect
digital. With the evolution of modern technologies, every business out people from hazards can be efficiently identified through the procedure
there in the market is trying to do every bit to be in the race. Gone of Job Safety Analysis.
are the days, when there wasn’t much competition and large business
houses were used to have a monopoly in the market. In course of time, February 25-26 SBL
the competition in the field has grown significantly and the companies
following precise digital strategies have started conquering the daily up’s THE TOTAL LEADER : 21ST CENTURY
and down of the market. Doing things in a digital way attracts the target
audience whom you want to connect with your product or service, and LEADERSHIP AND MANAGEMENT
distinguish between the growing business and the stagnant one. Even if SKILLS
you have a huge website traffic, they won’t do any good unless and until FEES — FMM MEMBER : RM550 • NON- MEMBER : RM650
it is being converted into leads. In this digital era, digital marketing tools Effectively leading a team can be a challenging role which can vary
and techniques are providing business owners with the best chances to tremendously from organisation to organisation. The old view of
compete and survive, which will ultimately lead to growth. leadership is that leaders are chosen for leadership early on in their lives,
and that if you’re not a born leader, there’s little that you can do to become
February 20-21 SBL one. The Leadership Skills workshop will help participants to master the
leadership skills through patience, persistence and hard work, you can
INSPEKTOR QC/QA YANG BERKESAN be a truly effective leader, just as long as you make the effort needed.
FEES — FMM MEMBER : RM550 • NON- MEMBER : RM650
Quality Control and Quality Assurance Control are considered as MARCH 2019
critical process in manufacturing today. The QA/QC function plays a
vital role in ensuring that the customer receives Defect Free products in March
the end. To achieve this, it is critical for the organisation to have a pool
6-7 SBL
well-trained and highly-skilled QA/QC team who are not only able to
detect problems BUT also able prevent problems from occurring in the
COMPETENCY BASED FORKLIFT
first place. To be in competitive edge, organisation must empower the DRIVING SKILLS (CONDUCTED IN BAHASA MALAYSIA)
QC/QA personnel to involve actively in the yield improvement activities FEES — FMM MEMBER : RM730 • NON- MEMBER : RM840
via QC circles to identify the quality issues and look for opportunities Emphasises on both Theory and Practical aspects of Safe Forklift
to improve the situation. Driving. The course aims to sharpen the skills of Forklift Drivers and
enable them to become better and safer drivers. A Practical Examination
will be conducted at the end of the course to gauge their driving skills.
6CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
March 11-12 SBL March 11-12 SBL
BEST EMPLOYMENT PRACTICES: OFFER SAFETY FIRST : INSPECTION,
LETTERS, EMPLOYEE HANDBOOK, INVESTIGATIONS, SAFETY MEETINGS
PROBATION AND TERMINATION/ AND EMPLOYEE ENGAGEMENT
RESIGNATION FEES — FMM MEMBER : RM630 • NON- MEMBER : RM740
A system of safety management practices and worker engagement is
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
essential for reducing and preventing accidents. Frequent and effective
Managing the harmonious relationship of employee/employer may
safety meetings are shown to reduce severe incidents and injuries in the
appear easy and trouble free, from a layman’s perspective. However, the
workplace. Most importantly, however, effective safety meetings provide
development in law and daily practices in basic areas such as the offer
the foundation for a strong workplace safety culture and powering
letters, contents of employee handbook, handling probationers and
employee morale. Similarly, workplace inspections help prevent incidents,
termination/resignation a costly and time consuming exercise. There are
injuries and illnesses. Through a critical examination of the workplace,
many pitfalls in these grey areas and it is vital to avoid such pitfalls and
inspections help to identify and record hazards for corrective action.
adopt proper procedures at each stage of the employment of an employee.
Regular workplace inspections are an important part of the overall
occupational health and safety programme and management system.
March 11-12 SBL
MENJANA PEMIKIRAN POSITIF March 13-14 SBL
DALAM PEMBENTUKAN PEKERJA PRACTICAL GUIDE IN PREPARING
CEMERLANG AND MAINTAINING FULL SETS OF
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
ACCOUNTS
A mindset is essentially your emotional response to normal daily activities. FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
You may be unable to change your job or other major constraints that
may underline negative thinking. But you can approach frustrations with This programme enables participants to understand bookkeeping and
positivity by challenging negative thoughts and improving your outlook how to prepare a full set of financial statements, whilst understanding
on life. With a positive attitude you see the bright side of life, become accounting principles and standards governing them.
optimistic, and expect the best to happen. It is certainly a state of mind
that is well worth developing. March 13-14 SBL
March 11-12 SBL COMPLETE GUIDE TO PREVENTIVE
MAINTENANCE
THE EXTRA-MILE SERVICE FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
EXCELLENCE This course provides a company-wide planned maintenance system by
FEES — FMM MEMBER : RM630 • NON- MEMBER : RM740 covering a series of methods and approaches to ensure that equipment
Learn how to deliver “Extra Mile” service to your customers, discover the are always able to function so that production is never interrupted. It
importance of having the right service mindset and find out how extra involves the cooperation of the equipment and process support personnel,
mile service benefits you and your organisation. Make an exceptional equipment operators and the equipment supplier.
difference to your customer through identifying your customer needs
and applying effective communication techniques.
7CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
March 13-14 SBL March 18-19 SBL
ACHIEVING OPERATIONAL MATERIALS MANAGEMENT,
EXCELLENCE THROUGH LEAN INVENTORY ANALYSIS & CONTROL
MANUFACTURING SYSTEMS
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
Popularly known as Toyota Production System, Lean Manufacturing is Material and Inventory management or control refers to the management
seen as a systematic path to achieve the operational excellence through of idle resources which have future economic value. Alternatively,
a world class customer value-oriented performance. Fundamentally it Inventory may be defined as usable but idle resources that have economic
requires a paradigm shift not only in the manufacturing black box but value. Inventory analysis is one important aspect of the total management
the entire supply chain that deliver value to their customers by “doing of an enterprise. It is ultimately the responsibility of the top management
more with less”. Lean journey is also designed to set dynamic ground to achieve trade-offs among marketing, finance, production and other
rules in ever changing competitive business environment while providing functions so as to obtain, as far as possible, an optimised and relatively
guidelines towards strengthening the manufacturing fundamentals and balanced trade off so as to maximise the overall performance of the
people engagement skills. enterprise.
March 18-19 SBL March 18-19 SBL
BUILDING EFFECTIVE DIAGNOSTIC PRODUCTION CAPACITY PLANNING
SKILLS FOR SOLVING PROBLEMS FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
A thorough understanding of the underlying concepts of managing
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
production capacity as the scarce resources has been viewed as one of
Problem solving is ver y important but problem solvers often
the critical organisational competitiveness tool. It involves the function
misunderstand it. Problem solving is a key skill, and it’s one that can
of planning, establishing, measuring, monitoring, and adjusting levels
make a huge difference to your career. At work, problems are at the centre
of capacity to best suit the current available internal resources in order
of what many people do every day. We are either solving a problem for a
to match with the market demand. The ultimate goal of capacity
client (internal or external), supporting those who are solving problems,
management is to ensure customer order fulfilment with highest level
or discovering new problem to solve. Regardless of the nature of the
of focus on quality, delivery and cost, while keeping the operational
problems, a fundamental part of every manager’s role is finding ways
activities productive cost wise.
to solve them.
March 18-19 SBL March 20-21 SBL
BUSINESS WRITING FOR EXECUTIVES PENYELIAAN BERKESAN:
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 MENGHADAPI 10 CABARAN UTAMA
Having trouble getting your message across correctly the first time? This FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
course will enhance the competency of the participants to communicate Supervisors are often the front line for shaping employee engagement
their thoughts and ideas with ease and confidence in business writing. and productivity as well as overseeing compliance with workplace
Participants will also learn to overcome writer’s block and utilise readily policies. However, without the proper training, direction and oversight,
available tools to assist them in communicating effectively. supervisors may be more likely to take missteps in these areas. There are
10 common supervision mistakes and this course will address what can
be done to avoid them.
8CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
March 20-21 SBL March 25-26 SBL
DEVELOPING EFFECTIVE PURCHASING PENGURUSAN MAKMAL SECARA
ASSISTANTS/CLERKS EFEKTIF
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
This course is designed especially for purchasing assistants/clerks who Conducted in Bahasa Malaysia, this course will cover the topics such
wish to acquire effective skills and knowledge of purchasing operating as good laboratory is a place where numerous apparatus and chemicals
procedures and documentations. This course will enable participants are used in its daily operation. Besides that, a laboratory also generates
to learn how to determine the total cost of products purchased, choose countless of data and large volume of hazardous waste everyday. All
the best products available, develop KPI to identify reliable supplier, use of this must be effectively managed so that the laboratory can be run
suitable techniques for locating, choosing, negotiating, and managing smoothly, cost effectively, and highly productive and without giving any
suppliers, and study world top business gurus’ concept and their negative impact to the environment. This course is intended to cover
application to purchasing field. almost every aspects of daily operation and management of a laboratory.
March 20-21 SBL March 25-26 SBL
ISO 9001:2015 QMS INTERNAL CHEMICAL AND SCHEDULE WASTE
AUDITING HANDLING AND MANAGEMENT
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
This course provides participants with the knowledge and skills in This course will provide the participants the information required to
Internal Quality Auditing. The setting up of an Internal Quality Audit comply with the Malaysian legal requirements on chemical handling
Team, principles and procedures for carrying out quality auditing will and chemical waste (scheduled waste) management which is OSHA
also be provided. (CPL) Regulation 1997 and EQA (uScheduled Waste) Regulation
2005. Participants will gain the basic knowledge of safety and health at
March 20-21 SBL workplace and hazardous material handling. Participants will be able to
identify chemical groups, understand proper use of chemical labelling,
ELECTRICITY AND ascertain suitable PPE, proper handling of chemicals and able to react to
contingencies – accidents. Besides that, participants will be exposed to
TROUBLESHOOTING WORKSHOP FOR the scheduled waste handling, storage, packaging, labelling, treatment
TECHNICIANS and disposal.
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
This Electricity and troubleshooting course provides a foundational March 25-26 SBL
understanding of how electricity works in commercial and industrial
settings. In this course, participants are immersed in basic practical, real SHIPPING THE RIGHT WAY –
examples that illustrate basic electricity circuits and troubleshooting in
their plants and facilities. Participants will learn how to use electrical PROCEDURES, DOCUMENTATION AND
test equipment in their everyday jobs before moving on to an in-depth PRACTICES
discussion about electrical components, where and how these components FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
work, and their purposes within electrical systems. The goal is to teach Enables those involved with Shipping matters to learn critical skills to
participants how to reduce equipment downtime, improve overall perform their present duties. The course will cover important aspects
efficiency and safety, and fix problems when responsible for electrical of shipping such as the procedures in trade transactions and functions
troubleshooting at the workplace. and type of documents involved to avoid unnecessary delay of goods.
9CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
March 25-26 SBL April 8-9 SBL
MANAGING ANGER AND STRESS TO DEVELOPING MIDDLE MANAGEMENT
STAY FOCUSED AT WORKPLACE SKILLS FOR BRIDGING THE GAPS
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
We have all experienced stress and anger at some point during our day to Middle management is the connector between top management and the
day life. It can be brought on by a myriad of reasons whether it is in the subordinates. As such, this level of management plays a very important
workplace or in our personal life. In the workplace employees at all levels role in ensuring organisational operations are running smoothly, so as to
can feel stressed out, anxious, and misunderstood. Anger is a powerful allow top management to focus on guiding the organisation to another
emotion. If not managed appropriately it may have destructive results for level of growth. This programme seeks to help middle management to
you, your colleges and your loved ones costing people their jobs, personal be more competent and effective operationally and strategically so the
relationships, and even their lives when it gets out of hand. Uncontrolled organisation can function at an optimum level.
anger can lead to arguments, physical fights, physical abuse, assault and
self-harm. This workshop will concentrate on how you deal with stress
and anger, after all it is a personal emotion.
April 8-9 SBL
ESSENTIAL STEPS IN SOLVING
APRIL 2019 QUALITY RELATED PROBLEMS WITH
April 8-9 SBL QTOOLS
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
SLIP, TRIP AND FALL PREVENTION : This course aims to widen participants knowledge in solving quality
related problems through determination of the Problem Area, identifying
PROTECT AGAINST LEADING CAUSE the Root Cause(s) of the Problem. Participants will learn the methods to
OF CASUALTIES solve these problems through investigation, analysis, and verification root
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 causes, using the right tools and planning and implementing Correction
Slips, trips, and falls are a major cause of preventable injuries and deaths in and Corrective Actions.
the workplace, only motor vehicle incidents cause more worker fatalities.
This Slip, Trip and Fall Prevention course will increase awareness of April 8-9 SBL
hazards and workers’ ability to prevent them, ultimately creating a
safer work environment for all employees. Slips trips and falls happen 6 WAYS TO MANAGE A PURCHASING
everywhere – in retail stores, manufacturing facilities, corporate offices
and at home. This course will help individuals in all settings recognise, DEPARTMENT EFFECTIVELY
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
evaluate and control slip, trip and fall hazards.
It is often helpful to state the goals of a Purchasing department for
your business. In this way, you will never lose sight of the purpose of
the purchasing departmental functions and will be able to make more
intelligent purchasing related decisions. A Purchasing department is
effective when it provides an uninterrupted flow of materials and services
for company operations, find reliable alternative sources of supply, buy at
the most economic order quantities, buy the best value : a combination of
right quality at the best price with the best supplier service and maintain
good relations with vendors.
10CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
April 10 SBL April 10-11 SBL
PERANCANGAN DAN KAWALAN EFFECTIVE LOGISTICS MANAGEMENT
PENGELUARAN UNTUK PENYELIA AND COSTING
FEES — FMM MEMBER : RM380 • NON- MEMBERS : RM490 FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
A production planning and control (PPC) system is concerned with Over the last two decades, the discipline of business logistics has advanced
planning and controlling all aspects of manufacturing, including from warehouse and transportation management to the boardroom of
materials, scheduling machines and people, and coordinating suppliers enterprise. Business logistics in today’s competitive environment includes
and customers. An effective PPC system is critical to the success of any all activities to move product and information to, from and between
company. A PPC system’s design is not a one-off undertaking; it should members. The supply chain provides the framework for businesses and
be adaptive to respond to changes in the competitive arena, customer their suppliers who join in to bring goods, services and information
requirements, strategy, supply chain and other possible problems. efficiently to the ultimate consumer. This course enables participants to
Conducted in Bahasa Malaysia, this course will help production appreciate the need for effective costing logistic management in today’s
supervisors acquire the necessary strategies in which production planning environment and to understand the various components that make up
and control able to saves time and money, while increasing quality and logistics management.
productivity in the manufacturing process.
April 11 SBL
April 10-11 SBL
PENGURUSAN REKOD DAN FAIL YANG
OCCUPATIONAL FIRST AID SKILLS EFEKTIF
AND CPR FEES — FMM MEMBER : RM380 • NON- MEMBER : RM490
FEES — FMM MEMBER : RM630 • NON- MEMBER : RM740 Conducted in Bahasa Malaysia, this course helps participants with the
Prevention is still one of the best methods against accidents at the creation, organisation, maintenance, use, retrieval and disposition of
workplace. However, even the best preventive efforts sometime fail records to promote efficiency and productivity in the organisation.
and it is therefore prudent to prepare for such eventualities. It has been
shown that proper initial handling of the accident victims contributes
significantly to the final outcome and often determines if a life could be
April 15-16 SBL
saved. This programme will impart the basic practical knowledge of First
Aid and it includes a session on cardiopulmonary resuscitation (CPR).
7 ALAT QC DAN PERLAKSANAAN QCC
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
This is a hands-on training programme designed to impart the skill to
April 10-11 SBL use the 7 QC Tools to solve quality problems and undertake improvement
projects. Conducted in Bahasa Malaysia, participants will also learn the
THE EFFECTIVE PROBLEM SOLVING Quality Control Circles (QCC) philosophy and methodology. Use of
AND DECISION MAKING AT PDCA system will be emphasised.
WORKPLACE
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
This programme is specifically designed to provide the foundation for
effective practices and behaviours for creative problem analysis and
decision making. Individuals will be equipped with useful tools and
techniques necessary to improve their decision-making capabilities
within a team environment.
11CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
April 15-16 SBL April 17-18 SBL
WAREHOUSE AND STORAGE COMPLETE REFERENCE OF TRADE
MANAGEMENT : IMPROVING FINANCING FACILITIES
EFFICIENCY AND MINIMISING COST FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
The financing of international trade includes such activities as lending,
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
issuing letters of credit, factoring, export credit and insurance. Companies
Warehousing is an integral part of every logistics system that plays a vital
involved with trade finance include importers and exporters, banks and
role in providing a desired level of customer service at the lowest possible
financiers, insurers and export credit agencies, as well as other service
total cost. Numerous factors should be taken into account in managing
providers. Trade finance is of vital importance to the global economy,
a warehouse such as the warehouse design, storage method, packaging,
with the World Trade Organisation estimating that 80 to 90% of global
material handling, manpower handling, administration and procedure,
trade is reliant on this method of financing.
security and safety factors and current issues in warehousing.
April 15-16 SBL April 17-18 SBL
DESIGN THINKING – PATH TO PROFESSIONAL SELLING : PRACTICAL
CREATING INNOVATION SECRETS FOR SUCCESSFUL SALES
FEES — FMM MEMBER : RM630 • NON- MEMBER : RM740
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
Selling is an art and this art varies from person to person. The most
Design thinking is a human centred approach to innovation. It starts
important variable in the selling process is the potential customer, and
off with understanding the customers’ journey, the pains and gains they
the nature of potential customers also varies from person to person.
went through. Everything is now centred around customers experience.
Therefore, the successful Sale is the result of a seller-buyer encounter
For this to happen, employees will need to put on their thinking cap,
during which the seller was effective in creating interest, understanding
be analytical and come out with creative solutions to satisfy customers’
the features and benefits of the product or service, and a desire to enjoy
needs. As such, this course will equip you with the understanding on
the benefits of the seller’s product / service. Sales begins with a need and
design thinking and how to use the various tools to develop innovations
ends with a choice. In-between, you have the opportunity to use a selling
that deliver unforgettable customer experience.
technique which sways the choice to your favour.
April 15-16 SBL
April 17-18 SBL
MOTIVASI, KEPIMPINAN, HUBUNGAN DRAFTING ESSENTIAL HR LETTERS,
KEMANUSIAAN DAN PEMBENTUKAN FORMS, POLICIES AND PROCEDURES
KUMPULAN KERJA MANUAL
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
A course which cultivates the importance of motivation, leadership, Documents and letters are crucial in the Human Resource Department.
interpersonal skills and teambuilding amongst employees in order to This programme is meant to assist in increasing your efficiency. It helps
increase job satisfaction and achieve higher performance levels. to reduce the time you spend on drafting your Human Resource related
correspondence. Samples are provided which can be further customised
for your own organisational usage.
12CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
April 17-18 SBL April 22-23 SBL
ESSENTIAL COMPETENCIES UNDERSTANDING AND
FOR A GREAT SECRETARY AND IMPLEMENTING ISO 9001:2015 QMS
ADMINISTRATIVE ASSISTANT FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
This course enables participants to understand the ISO 9001:2015
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
Standard requirements for certification. It is also designed to equip
At the administrative level, many job descriptions blur into each other,
participants with the knowledge and skills needed to implement the
a secretary in a company sometimes might be called an administrative
Quality Management System to meet the requirements of the latest ISO
assistant in another. This course is specially designed to enable secretaries
9001:2015 Standard.
to learn essential skills to perform their present duties as Secretaries
and acquire additional knowledge to handle more tasks, duties and
responsibilities from time to time. April 24 SBL
April 22 SBL EFFECTIVE TELEPHONE TECHNIQUES
AND COURTESIES FOR FRONTLINERS
TIPS TO MASTER NON-VERBAL FEES — FMM MEMBER : RM380 • NON- MEMBER : RM490
COMMUNICATION THROUGH On completion of the course, participants will be able to communicate
effectively and enhance the image of the company through proper
INTERPRETATION OF FACIAL handling of the telephone.
EXPRESSION AND BODY LANGUAGE
FEES — FMM MEMBER : RM380 • NON- MEMBER : RM490 April 24-25 SBL
Do you want to improve your non-verbal communication? In this
training, participants will learn what is meant by facial expressions and COSTING MADE SIMPLE FOR
body language, and how you can read and interpret it to understand
people better and communicate with them more effectively. The ability
PLANNING AND CONTROL USING
to understand and to interpret facial expressions and body language can EXCEL
help you to pick up on unspoken issues, problems or negative feelings FEES — FMM MEMBER : RM780 • NON- MEMBER : RM890
that other people might have. You can also use it in a positive way to This course is designed to provide participants with sound understanding
add strength to your verbal messages. of costing principles, methods and practices. This would help determine
the best method to apply cost to materials, department overheads and
April 22-23 SBL production units in order to better determine efficiency and profits of
an organisation.
KEMAHIRAN MENJALANKAN ‘ON-
JOB TRAINING’ YANG BERKESAN
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
On-job training (OJT) enhances staff ’s performance without taking
them away from the place of work or tasks they perform. Conducted in
Bahasa Malaysia, this course is designed to equip supervisors with the
necessary skills and approaches to conduct effective ‘On–Job Training’
for their subordinates.
13CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
April 25 SBL May 14 SBL
UNDERSTANDING CALIBRATION ELECTRICAL SAFETY AND LOCKOUT/
CERTIFICATE TAGOUT
FEES — FMM MEMBER : RM380 • NON- MEMBER : RM490 FEES — FMM MEMBER : RM1,000 • NON- MEMBER : RM1,300
This one-day training aims to enhance the understanding of certificates Failure to control electrical hazardous energy sources can results in severe
issued out by calibration laboratory to their customer. In compliance injury and even fatality. Fortunately, these hazards can be avoided through
to ISO 9001 and other Quality Management Systems, organisations the compliance of electrical safety rules and regulations including the use
sends out their measuring instruments out for calibration to ensure the of lockout/tagout procedures. Lockout/tagout procedures isolate energy
traceability of their measurement to the SI units. This training will and control machinery and equipment, helping to protect employees
help organisations to understand the services that was provided for their servicing the equipment, operators, bystanders, and the equipment itself.
equipment. Some key competency include such as traceability, calibration
methods, understanding the calibration interval and calibration points
selection. Organisation can benefit by leveraging their position as
May 14 SBL
customer to customise the calibration that fit best their purpose. ON THE ROAD BEHAVIOUR BASED
MAY 2019 SAFETY AND DEFENSIVE DRIVING
FEES — FMM MEMBER : RM380 • NON- MEMBER : RM490
Employees who operate transportation vehicles on the road face a lot of
May 14 SBL hazards which could cause severe property damage, bodily harm, fatality
and mental trauma. In Malaysia the commuting accident rate is on par
EFFECTIVE SECURITY ENFORCEMENT with industrial accidents and in terms of fatality it exceeds industrial
TO CURB UNWANTED ACTIVITY AT accidents! As the Malaysian Road Safety rules are adequate and the road
conditions are considered to be generally good, 85 to 90% of the accidents
WORK PLACE are caused by Unsafe Acts, which is related to Human Behaviour.
FEES — FMM MEMBER : RM380 • NON- MEMBER : RM490
Why is security essentially important in today’s corporate world? Security
is one of the most frequently discussed topics in the data centre services May 15-16 SBL
world. But why is security so important? The importance of security
is hard to overstate. But in taking a closer look at why security is so EFFECTIVE SALES NEGOTIATIONS
important, it becomes clear why so many companies invest so many AND OVERCOMING SALES
resources into keeping their facilities and data secure. Here are a few of the
more prominent reasons why security is so important: Cost, Compliance
RESISTANCE
with the law, Risk of natural disasters and other threats and Obligation FEES — FMM MEMBER : RM630 • NON- MEMBER : RM740
to clients and customers. Knowing how to sell is a vital ingredient for sales success. In simple terms,
effective sales negotiation techniques blend talking to the right people
and listening hard to find out what they want to buy. Once you’ve got
both those elements, you can close the deal to mutual benefit. Good sales
skills include anticipating and dealing with any reasons the customer may
choose not to buy, known in sales terms as ‘objection’. Selling techniques
should include the ability to see when the customer is ready to buy, right
ales techniques for closing sales and overcoming sales resistance.
14CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
May 15-16 SBL June 17-18 SBL
JKKP ERGONOMIC REQUIREMENT & 10 ESSENTIAL QUALITIES AND SKILLS
ERGONOMIC CHECKPOINT BASED ON FOR GREAT SUPERVISORS
ILO AND IEA RECOMMENDATIONS FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
Successful supervisors know what is going on in their organisation. They
FEES — FMM MEMBER : RM630 • NON- MEMBER : RM740
have knowledge about objectives and plans, their product, organisational
Ergonomic Injuries has now become a big concern in the industries with
hierarchy etc. It is necessary for them to store all this information
heavy manual activity or repetitive movements due to a huge increase
otherwise they will not know where to look for information about all
in the injuries involving muscles and bones. This programme is meant
these matters. They also possess technical knowledge such as production
to educate the workers who are exposed to Ergonomic Hazards with
technology, basic principles of management like planning, organising,
knowledge to prevent the injuries caused by the Ergonomic Hazard.
directing, motivating and controlling. But these are not the only qualities
and skills a manager, leader or decision maker needs to be successful.
May 15-16 SBL
TRAINING NEEDS ANALYSIS AND June 17-18 SBL
TRAINING EVALUATION PRACTICAL HUMAN RESOURCE
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
The organisation’s expectations of human resources and training have
MANAGEMENT SKILLS
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
never been greater. HR professionals and Managers are now required
This course aims to equip HR / Personnel staff with a strong foundation
to determine not only which training is needed to enable individuals to
in HR/Personnel Management and become more effective in performing
meet job requirements, but also to determine the training needs of the
HR/Personnel Administration functions in accordance to established
organisation as a whole to meet corporate objectives and performance
practices and statutory requirements.
goals. Our Training Needs Analysis & Evaluation programme consists
of two informative courses, combined into one. By attending this course,
you will receive maximum benefit and ensure your valuable training June 17-18 SBL
resources are wisely invested.
CLERICAL DEVELOPMENT
JUNE 2019 PROGRAMME
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
June 17-18 SBL A supportive and effective clerical and administrative system in a
company can do wonders to reduce the workload of not only the clerical
SMART WAREHOUSE: 9 IMPORTANT staff but also the executives and managerial staff. With this in mind,
sufficient coaching and training to increase the support staff’s capabilities
KPIs and skills must be introduced to allow the middle and upper management
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 staff to concentrate more on its main function. This would allow for the
Key performance indicators (KPIs) help identify and define progress improvement of the company’s overall efficiency level.
towards defined business goals and operational objectives. Although
KPIs vary across businesses and industries, they are vital to the success
of an organisation. Learn nine (9) important KPIs that will help your
warehouse operate more efficiently and effectively.
15CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
June 19-20 SBL June 24-25 SBL
EFFECTIVE PURCHASING & STORAGE EFFECTIVE OFFICE ADMINISTRATION
MANAGEMENT AND MANAGEMENT SKILLS
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
This 2-day programme is designed to give participants a comprehensive To provide participants with a better appreciation of their roles and
understanding and skills on purchasing process, storage and inventory responsibilities within the organisation through an improved system of
management. Participants will learn the methodology of the supplier’s managing the office administration and daily operations so as to achieve
evaluation and selection technique, buying efficiency, purchase higher productivity.
negotiation, store and inventory management. Participants will also
be guided on how to improve their current purchasing and storage
management process at their workplace.
June 24-25 SBL
FUNDAMENTALS OF QUALITY
June 20 SBL
PRINCIPLES AND INSPECTION
CARA-CARA PENGANALISAAN FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
Quality Control and Quality Assurance are key issues in manufacturing
PUNCA KEGAGALAN KUALITI today, and the QA/QC group plays a key role in ensuring that the
FEES — FMM MEMBER : RM380 • NON- MEMBER : RM490 customer receives only quality products. To achieve this, it is imperative
Analysing quality base failures is a critical process in determining the that companies have a well-trained and highly skilled group of QA/QC
physical root causes of problems. The process is complex, draws upon personnel who are not only able to detect problems but also prevent
many different technical disciplines, and uses a variety of observation, problems from occurring. In many industries, experienced operators
inspection, and laboratory techniques. One of the key factors in properly are promoted to QA/QC Inspectors and subsequently to Supervisors
performing a failure analysis is keeping an open mind while examining without sufficient skills training to help them to be effective. In this
and analysing the evidence to foster a clear, unbiased perspective of the course, participants will learn the skills and knowledge required for
failure. quality inspection and how inspection fits in a quality management
system besides fundamental of quality principles.
June 20-21 SBL
June 24-25 SBL
FINANCE FOR NON-FINANCIAL
MANAGERS AND EXECUTIVES USING THE INSPIRING PRESENTER – HOW TO
BUSINESS SIMULATION CREATE AND DELIVER HIGH IMPACT
FEES — FMM MEMBER : RM780 • NON- MEMBER : RM890 PRESENTATIONS
This course will use a revolutionary and highly customisable business FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
simulation where all participants manage companies in teams. The I’m sure at some point or other we have all had to sit through a boring
objective is to operate a successful business by manufacturing and presentation. It’s always disappointing as the subject matter is obviously
marketing a product line, while competing with other businesses of interest to us as why else would we have been there. Presentations don’t
managed by other participants; monitor revenue, profitability, market need to be boring! A good presentation communicates your thoughts
share, brand value, equity, and more.This programme is specially and ideas effectively to numerous individuals, using a variety of tools
designed for non-financial Managers and Executives, Directors and and techniques which get your message across.
General Managers who need to understand and interpret the financial
results.
16CO U RSE S BY MONTH
2019 TRAINING CALENDAR ~ FMM Institute Perak
June 24-25 SBL June 26-27 SBL
MALAYSIAN CUSTOMS IMPORT AND ISO 9001:2015 QMS INTERNAL
EXPORT POLICIES AND PROCEDURES AUDITING
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
This two-day course has been specially designed to cover all the essential This course provides participants with the knowledge and skills in
areas of Customs procedures to help participants deal effectively with Internal Quality Auditing. The setting up of an Internal Quality Audit
the Royal Malaysian Customs Department. Team, principles and procedures for carrying out quality auditing will
also be provided.
June 26-27 SBL
June 26-27 SBL
STRONG LEADERSHIP APPROACH IN
BUILDING SAFETY CULTURE THE DESIGN AND DEVELOPMENT OF
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690 A PRODUCTIVITY FRAMEWORK
Management must lead in the safety and health initiatives and employees’ FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
co-operation is vital to ensure a safe workplace. A sound leadership in This programme is to contribute to the design and development of a
ensuring an effective safety and health management system can pay performance management system that link performance appraisals, staff
rich dividends in the form of reduction in accident rate. The close co- recognition and incentive schemes to productivity. It is also about the
operation between the employer and employee will play a fruitful role system to evaluate the effectiveness and efficiency of the productivity
in any safety endeavour. Both management and employees must be framework.
knowledgeable in the techniques of safety and health management so
that they can contribute efficiently towards a safe and healthy workplace.
This two-day intensive programme will provide valuable and high quality
JULY 2019
insights into instilling a safe workplace culture.
July 8-9 SBL
June 26-27 SBL INCOTERMS IN INTERNATIONAL
KEPIMPINAN BERKESAN: TRADE AND SHIPPING
MENGHINDARI 10 KESALAHAN DOCUMENTATIONS
SEBAGAI KETUA PASUKAN FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
This programme is designed to help participants understand the import
FEES — FMM MEMBER : RM580 • NON- MEMBER : RM690
and export procedures and documentation from a practical point, to learn
It’s often said that mistakes provide great learning opportunities. However, the various steps of import and export procedures and documentation
it’s much better not to make mistakes in the first place! In this training, flow and determine the trade terms, which offer greatest cost savings.
we’re looking at 10 of the most common leadership and management In addition, participants will also learn how to avoid shipping errors and
errors, and highlighting what you can do to avoid them. If you can learn accurately describing the materials to be shipped and identify proper
about these here, rather than through experience, you’ll save yourself a claims procedures and obtaining thorough understanding on claims
lot of trouble as a Leader! documents. Participants will also be updated on the relevant Government
Controlling Regulatory Trade Requirements.
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