2018 TRAINING CALENDAR - FMM Institute Perak - Federation of Malaysian Manufacturers
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TRAINING
CALENDAR
2018
FMM Institute Perak
(475427-W)
Centre for Professional Development
Corporate Profile
FMM’s VISION
To Make Malaysian Industries
Globally Competitive
FMM’s QUALITY POLICY
Total Commitment to Service
Excellence and Quality
FMM Institute
was incorporated as a separate
upgrade themselves both
professionally as well as
specially customised to meet
the training needs of specific
company of the Federation for self-development. This industries. Course outlines and
FMM Institute’s VISION of Malaysian Manufacturers opportunity is made possible objectives are discussed with
To be the leading organisation (FMM) on January 12, 1999. through FMM I nstitute’s the companies and trainers
in providing a comprehensive This effort was specifically Cer tificate and Diploma will be selected to develop
range of training programmes and to expand and focus on its courses in selected areas of the courses accordingly. All in-
advanced learning opportunities training functions, in line industrial and management house courses are packaged to
with educational excellence in with the objectives of FMM skills. FMM Institute obtained be cost effective for companies
manufacturing practices and to develop the potentials its Institution of Private Higher with no compromise on the
technology in tandem with the and enhance the skills of Education (IPTS) status from quality of the course and the
nation’s surge towards developed personnel at every level in the Ministry of Education on desired result. FMM Institute is
nation status. the industry. This will create a July 19, 2001 to offer Diploma a registered Training Provider
pool of manpower trained in and other higher level courses. with Pembangunan Sumber
FMM Institute’s OBJECTIVES all aspects of industrial skills Efforts are ongoing to offer Manusia berhad (PSMB).
• To meet the training needs and management capabilities Degree and Masters level
of Malaysian manufacturing to face the challenges as the courses specially designed to FM M I n s t i t u t e, Pe r a k i s
companies by equipping their country moves into the status meet the Training Needs of the housed at Ipoh, Perak. It has
employees with the necessary of an industrial nation. Manufacturers. 4 modern training rooms with
skills and knowledge. a total seating capacity of 120
• Organise events for dissemination Continuing professional A wide range of training participants and one FMM Hall
of information. e d u c a t i o n p ro v i d e s t h e courses are also offered on an that can accommodate a total
• To promote maximum and opportunity for the working in-house basis. These include of 80 participants.
effective utilisation of the Human personnel to gain the all the public courses as well
Resource Development Fund necessary qualifications to as those that need to be
(HRDF) in line with the evolution
of technology and processes.
• To advocate and promote the
importance of training in the
manufacturing environment as
Malaysia moves into high value-
added and technology-intensive
industries.
TITLE pg TITLE pg TITLE pg
C O U R S E S B Y C O U R S E S B Y C AT E G O R Y
ADMINISTRATION HANDLING CUSTOMER COMPLAINTS 24 HOUSEKEEPING
PROFESSIONALLY
CREATING AND MAINTAINING AN 30 INTERNAL 6S AUDITING 31
EFFECTIVE FILING AND RECORDS INCREASE YOUR BUSINESS VISIBILITY 19
SYSTEM THROUGH SOCIAL MEDIA MELAKSANAKAN 6S DI TEMPAT KERJA 5
EFFECTIVE OFFICE ADMINISTRATION 15 PROFESSIONAL SELLING : PRACTICAL 11 HUMAN RESOURCE
AND MANAGEMENT SKILLS SECRETS FOR SUCCESSFUL SALES
ALIGNING APPLICATION OF 8
EFFECTIVE TELEPHONE TECHNIQUES 10 PROMOTE YOUR PRODUCTS IN THE 27 EMPLOYMENT ACT FOR FAIR PRACTICES
AND COURTESIES FOR FRONTLINERS MOST EFFECTIVE MANNER
BEHAVIOURAL BASED INTERVIEWING 31
ESSENTIAL SKILLS FOR SECRETARIES 10 CUSTOMS TECHNIQUES
AND ADMINISTRATIVE ASSISTANTS BEST EMPLOYMENT PRACTICES: OFFER 17
MALAYSIAN CUSTOMS IMPORT AND 14
PEMBENTUKAN KERANI YANG 27 EXPORT POLICIES AND PROCEDURES LETTERS, EMPLOYEE HANDBOOK,
CEMERLANG PROBATION AND TERMINATION/
PENGURUSAN REKOD DAN FAIL YANG 19
FINANCE/ACCOUNTING RESIGNATION
EFEKTIF ADVANCED FINANCIAL ACCOUNTING 30 BUILDING DYNAMIC HUMAN RESOURCE 22
PRACTICES AND PROCEDURES ASSISTANTS/CLERKS
COMMUNICATION COSTING MADE SIMPLE FOR PLANNING 11 DRAFTING ESSENTIAL HR LETTERS, 11
BUSINESS WRITING FOR EXECUTIVES 9 AND CONTROL USING EXCEL FORMS, POLICIES AND PROCEDURES
MANUAL
EFFECTIVE LETTERS AND E-MAILS THAT 21 EFFECTIVE MANAGEMENT OF 27
GET YOUR MESSAGE ACROSS ACCOUNTING FUNCTIONS MISCONDUCT, DISCIPLINARY AND 28
GRIEVANCES HANDLING, AND 1
ESSENTIAL SPOKEN ENGLISH MADE EASY 18 FINANCE FOR NON-FINANCIAL 13
DOMESTIC INQUIRY
FOR OFFICE AND OPERATIONS STAFF MANAGERS AND EXECUTIVES USING
BUSINESS STIMULATION PRACTICAL HUMAN RESOURCE 13
ESSENTIAL WRITTEN ENGLISH MADE 26
MANAGEMENT SKILLS
EASY FOR OFFICE AND OPERATIONS FINANCIAL MODELLING USING EXCEL 17
STAFF FOR BUDGETING AND CREATIVE
ACCOUNTING
HUMAN RESOURCE/TRAINING
CUSTOMER SERVICE/SALES/ KEMAHIRAN MENJALANKAN ‘ON-JOB 11
PRACTICAL GUIDE IN PREPARING AND 8
MARKETING MAINTAINING FULL SETS OF ACCOUNTS
TRAINING’ YANG BERKESAN
BLUNDERS THAT WILL BLOW YOUR 26 TRAIN THE TRAINER 6
FIRST AID/SAFETY & HEALTH
SALES
OCCUPATIONAL FIRST AID SKILLS AND 12
ISO
DEVELOPING EFFECTIVE MARKETING 22 CORRECTIVE AND PREVENTION ACTION 16
STRATEGIES CPR 25
(CAPA) MANAGEMENT
EFFECTIVE CUSTOMER SERVICE AND 7 FORKLIFT IMPROVEMENT QUALITY PRINCIPLES IN 31
COMPLAINTS MANAGEMENT COMPETENCY BASED FORKLIFT DRIVING 9 MANAGEMENT SYSTEM (ISO QMS)
EFFECTIVE SALES NEGOTIATIONS AND 15 SKILLS (CONDUCTED IN BAHASA 27
ISO 9001:2015 QMS INTERNAL AUDITING 9
OVERCOMING SALES RESISTANCE MALAYSIA)
14
EXPAND YOUR MARKET WITH DIGITAL 5 SAFE FORKLIFT DRIVING SKILLS FOR 20
MARKETING BEGINNERS (CONDUCTED IN BAHASA
MALAYSIA)
2018 TRAINING CALENDAR ~ FMM Institute PerakTITLE pg TITLE pg TITLE pg
C O U R S E S B Y C AT E G O R Y
ISO 9001 : 2015 THROUGH PROCESS
APPROACH AND PLANNING
23 LOGISTIC/WAREHOUSE DEVELOPING EXECUTIVE PRESENCE
USING 6 LEADERSHIP TOOLS
6
WAREHOUSE AND STORAGE 10
ISO 14001 : 2015 EMS INTERNAL 5 MANAGEMENT : IMPROVING EFFICIENCY DEVELOPING MIDDLE MANAGEMENT 12
AUDITING (ISO) AND MINIMISING COST SKILLS FOR BRIDGING THE GAPS
TECHNIQUES OF WRITING ISO 18 DIAGNOSING AND OVERCOMING 19
QUALITY OBJECTIVES, NCRS/CARS,
MAINTENANCE/TECHNICAL UNDERPERFORMANCE AT WORKPLACE
MEASUREMENT AND DATA ANALYSIS 12 STEPS SCHEDULE PLANNED 20
DYNAMIC LEADERSHIP: 13
MAINTENANCE
TRANSITION TO ISO 45001 FROM OHSAS 15 COMMUNICATING WITH AUTHORITY
18001 COMPLETE GUIDE TO PREVENTIVE 8 AND ASSERTIVENESS
MAINTENANCE
UNDERSTANDING AND IMPLEMENTING 11 DYNAMIC WORK HABITS FOR 24
ISO 9001:2015 QMS ELECTRICITY AND TROUBLESHOOTING 9 IMPROVING PERFORMANCE
WORKSHOP FOR TECHNICIANS
LABORATORY ENERGY EFFICIENCY IN ELECTRICAL 23
IMPROVING EMOTIONAL INTELLIGENCE,
TIME MANAGEMENT AND
26
MANAGING THE LABORATORY : 19 SYSTEMS PSYCHOLOGICAL TOOLS FOR STRESS
IMPLEMENTING GOOD PRACTICES MANAGEMENT
MAINTENANCE AND TROUBLESHOOTING 16
PENGURUSAN MAKMAL SECARA EFEKTIF 7 OF ELECTRICAL SUPPLY CIRCUITS, KEPIMPINAN BERKESAN: MENGHINDARI 14
RELAYS, CONTACTORS AND MOTORS 10 KESALAHAN SEBAGAI KETUA
LOGISTIC PASUKAN
MAINTENANCE MANAGEMENT, 17
EFFECTIVE LOGISTICS MANAGEMENT 12
PERFORMANCE AND IMPROVEMENT KOMUNIKASI, COACHING, KAUNSELING 26
AND COSTING
2 TOOLS DAN PENYELESAIAN MASALAH
LOGISTIC/STORE/INVENTORY PENYELENGGARAAN BERASAS MASA 23 MANAGING MULTI TASKING: DISCIPLINE 25
EFFECTIVE INVENTORY / STOCK 19 DAN KEADAAAN OF GETTING THINGS DONE
CONTROL SYSTEM PRACTICAL GUIDE TO 25 MEMBINA PASUKAN KERJA YANG 23
EFFECTIVE MATERIALS HANDLING, 16 ELECTRICAL WIRING, INSPECTION, DINAMIK DAN PROSES PENYELESAIAN
PLANNING AND CONTROL TROUBLESHOOTING AND REPAIRING MASALAH
EFFECTIVE STOCKTAKING, VALUATION 29 TEKNIK-TEKNIK PENYELENGGARAAN 30 PENGURUSAN MASA DAN MEMBINA 21
AND RECTIFYING SHORTFALLS / EFEKTIF UNTUK JURUTEKNIK KEMAHIRAN KOMUNIKASI YANG EFEKTIF
PROBLEMS
MANAGEMENT PENGURUSAN PEKERJA YANG BERKESAN 28
INVENTORY AND STORES MANAGEMENT 14 REMOVING COMMUNICATION 10
7 PATHS TO MANAGERIAL EXCELLENCE 18
MATERIALS MANAGEMENT, INVENTORY 8 USING PERSONALITY PROFILING ROADBLOCKS THAT INFLUENCE
ANALYSIS & CONTROL SYSTEMS PERFORMANCE
BUILDING EFFECTIVE DIAGNOSTIC 8
OPERASI STOR DAN GUDANG 25 SKILLS FOR SOLVING PROBLEMS TAKE CHARGE OF YOUR EMPLOYEES : 11
COMMUNICATION, COACHING,
PENGIRAAN DAN PENILAIAN STOK 13 DEPARTMENTAL FUNCTIONAL 25 COUNSELLING AND PROBLEM SOLVING
SECARA SISTEMATIK BARRIERS : REMEDIES FOR SILO (CONDUCTED IN MANDARIN)
BEHAVIOUR
PENGURUSAN STOR DAN PENGAWALAN 31 TRANSFORMATIONAL LEADERSHIP 21
INVENTORI DESIGN THINKING – PATH TO CREATING 10 APPROACH FOR HIGHER PERFORMANCE
INNOVATION
WHY ‘5 WHYS’ : GETTING TO THE ROOT 29
OF THE PROBLEM
2018 TRAINING CALENDAR ~ FMM Institute PerakTITLE pg TITLE pg TITLE pg
C O U R S E S B Y C O U R S E S B Y C AT E G O R Y
PEOPLE MANAGEMENT PRODUCTION/OPERATIONS QUALITY
BUILDING HUMAN RELATIONS, 15 6 WAYS TO MANAGE A PURCHASING 12 7 ALAT QC DAN PERLAKSANAAN QCC 11
LEADERSHIP, MOTIVATION AND DEPARTMENT EFFECTIVELY
7 QC TOOLS AND QUALITY CONTROL 28
TEAMWORK SKILLS @ WORK
ACHIEVING OPERATIONAL EXCELLENCE 7 CIRCLE (QCC)
CHALLENGES IN HUMAN RELATIONS, 9 THROUGH LEAN MANUFACTURING
CARA-CARA PENGANALISAAN PUNCA 13
LEADERSHIP, MOTIVATION AND TEAM
COST REDUCTION TECHNIQUES FOR 24 KEGAGALAN KUALITI
BUILDING (CONDUCTED IN MANDARIN)
PRODUCTION OPERATIONS
CONTINUOUS QUALITY IMPROVEMENT – 25
EMPLOYEE ENGAGEMENT THROUGH 29
ESSENTIAL FACTORY MANAGEMENT 13 PRACTICAL TOOLS AND TECHNIQUES
COACHING, COUNSELLING, CHANGE
AND OPERATION SKILLS
MANAGEMENT AND HANDLING ESSENTIAL STEPS IN SOLVING QUALITY 12
DIFFICULT PEOPLE PERANCANGAN DAN KAWALAN 12 RELATED PROBLEMS WITH QTOOLS
PENGELUARAN UNTUK PENYELIA
DEALING WITH SLOPPY WORK, BAD 31 FUNDAMENTALS OF QUALITY 15
BEHAVIOUR AND ATTITUDE VIRUS PRODUCTION AND OPERATIONS 21 PRINCIPLES AND INSPECTION
MANAGEMENT – EXECUTION AND
DELEGASI, PENGURUSAN MASA, 17 INSPEKTOR QC/QA YANG BERKESAN 6
CONTROL
KONFLIK DAN MENANGANI PEKERJA
BERMASALAH KAIZEN FOR ACHIEVING OPERATIONAL 27
PRODUCTION CAPACITY PLANNING 8
IMPROVEMENTS
DELEGATION, TIME MANAGEMENT, 30 PRODUCTION PLANNING AND CONTROL 22
HANDLING CONFLICTS AND DIFFICULT MEASURING COST OF POOR QUALITY 30
IN CREATING SUFFICIENCY
EMPLOYEES (CONDUCTED IN FOR CONTINUOUS IMPROVEMENT
MANDARIN) PRODUCTIVITY IMPROVEMENT : BOOST 5
YOUR RESULTS, REDUCE YOUR HOURS
POKA-YOKE TECHNIQUES TO ELIMINATE
HUMAN ERRORS
17 3
MOTIVASI, KEPIMPINAN, HUBUNGAN 10
KEMANUSIAAN DAN PEMBENTUKAN ROOT CAUSE ANALYSIS FOR 18
PROCESS CONTROL: MEASUREMENT 22
KUMPULAN KERJA PRODUCTION PROBLEMS
AND CALIBRATION
PENDEKATAN PSIKOLOGI UNTUK 19 TEKNIK–TEKNIK MENINGKATKAN 20
QUALITY IMPROVEMENT USING PLAN- 5
KAUNSELING : 8 CABARAN UTAMA PRODUKTIVITI
DO-STUDY-ACT PLUS QTOOLS
STRATEGI MENGENDALIKAN PEKERJA 20 WORK STUDY FOR PRODUCTION 29
ROOT CAUSE ANALYSIS : SOLVE QUALITY 20
BERMASALAH
PURCHASING PROBLEMS BY ELIMINATING CAUSES
PERSONAL DEVELOPMENT COST AND PRICE ANALYSIS IN 26 TEKNIK KAWALAN KUALITI 18
PROCUREMENT
MEMBINA ETIKA KERJA YANG 6 SAFETY & HEALTH
CEMERLANG DEVELOPING EFFECTIVE PURCHASING 9
ACCIDENT AND INCIDENT 29
MENJANA PEMIKIRAN POSITIF DALAM 7 ASSISTANTS/CLERKS
INVESTIGATION, RECORDING AND
PEMBENTUKAN PEKERJA CEMERLANG PROCUREMENT GAME PLAN : EFFECTIVE 21 REPORTING (NADOPOD)
PEMBENTUKAN SIKAP DAN PEMIKIRAN 18 COST REDUCTION AND NEGOTIATION
ACCIDENT INVESTIGATION AND ROOT 15
POSITIF SKILLS
CAUSE ANALYSIS
PENINGKATAN PRESTASI KERJA UNTUK 24 SHARPENING YOUR PURCHASING 24
BEHAVIOUR BASED SAFETY FOR 28
PEKERJA MANAGEMENT SKILLS
SUPERVISORS AND MANAGERS
SOURCING SKILLS AND DEVELOPING 16
CHANGING THE WORKPLACE SAFETY 6
SAVINGS PLANS FOR PURCHASERS
AND HEALTH CULTURE
2018 TRAINING CALENDAR ~ FMM Institute PerakTITLE pg TITLE pg TITLE pg
C O U R S E S B Y C AT E G O R Y
CHEMICAL AND SCHEDULE WASTE 7 SHIPPING THE RIGHT WAY – 7
HANDLING AND MANAGEMENT PROCEDURES, DOCUMENTATION AND
PRACTICE
CHEMICAL HAZARD RISK ASSESSMENT 20
AND CONTROL SUPERVISION
ELECTRICAL SAFETY AND LOCKOUT/ 15 10 ESSENTIAL QUALITIES AND SKILLS 14
TAGOUT FOR GREAT SUPERVISORS
HIRARC IMPLEMENTATION WORKSHOP 17 BUILDING EFFECTIVE SUPERVISORY 21
LIFE SAVING RULES : BEST PRACTICES TO 31 SKILLS (CONDUCTED IN MANDARIN)
REDUCE ACCIDENTS AT WORKPLACE KEMAHIRAN PENYELIAAN LANJUTAN 28
MANAGING AND HANDLING CHEMICALS 23 KEPIMPINAN DAN CABARAN MENGURUS 5
AT THE WORKPLACE PEKERJA UNTUK KETUA OPERATOR
ON THE ROAD BEHAVIOUR BASED 28 PENYELIAAN BERKESAN: MENGHADAPI 9
SAFETY AND DEFENSIVE DRIVING 10 CABARAN UTAMA
PENGURUSAN DAN TEKNIK KAWALAN 27 PENYELIA SEBAGAI PENGURUS 22
BAHAN KIMIA ‘PRODUCTION’ DAN KUALITI
SAFETY FIRST : INSPECTION, 8 PRODUCTION AND QUALITY 30
INVESTIGATIONS, SAFETY MEETINGS MANAGEMENT SKILLS AND SOLUTIONS
AND EMPLOYEE ENGAGEMENT FOR SUPERVISORS
4 SAFETY MANAGEMENT FOR EXECUTIVES 26
AND SUPERVISORS
SAFETY MANAGEMENT SYSTEM : 20
DEVELOPING A SAFETY AND HEALTH
MANUAL
SLIP, TRIP AND FALL PREVENTION : 24
PROTECT AGAINST LEADING CAUSE OF
CASUALTIES
STRONG LEADERSHIP APPROACH IN 14
BUILDING SAFETY CULTURE
THE TOTAL SAFETY AND HEALTH 22
COMMITTEE CHECKLIST
SHIPPING
COMPLETE REFERENCE OF TRADE 11
FINANCING FACILITIES
INCOTERMS IN INTERNATIONAL TRADE 16
AND SHIPPING DOCUMENTATIONS
PRACTICAL LETTERS OF CREDIT (LCS) 28
APPLICATION
2018 TRAINING CALENDAR ~ FMM Institute PerakJANUARY 2018 January 22-23 January 24-25
COU RSES BY MO NTH
SBL SBL
January 22-23 SBL KEPIMPINAN DAN CABARAN MENGURUS EXPAND YOUR MARKET WITH DIGITAL
PEKERJA UNTUK KETUA OPERATOR MARKETING
QUALITY IMPROVEMENT USING PLAN- FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 FEES — FMM MEMBER : RM742 • NON-MEMBER : RM848
DO-STUDY-ACT PLUS QTOOLS En a b l e s L in e Le a d e r s to e n h a n ce th e ir No one can deny the fact, that the world
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 super visor y sk ills / techniques, improve is shifting from analog to digital. With the
This course will guide you in the effective use of productivity and create a good employee– evolution of modern technologies, ever y
the plan-do-study-act (PDSA) problem-solving management relationship towards a conducive business out there in the market is trying to
model. Learn the steps and actions needed to and positive working environment. do every bit to be in the race. Gone are the
carry out change in your organisation. Valuable days, when there wasn’t much competition
quality improvement tools are introduced as January 24 SBL and large business houses were used to have a
monopoly in the market. In course of time, the
you move through the model. Knowledge
competition in the field has grown significantly
check activities will let you apply what you’ve MELAKSANAKAN 6S DI TEMPAT KERJA and the companies following precise digital
learned. Plus, you receive access to seven FEES — FMM MEMBER : RM371 • NON-MEMBER : RM477
QTools, including 5 Whys, check sheet, fishbone strategies have started conquering the daily
diagram, flowchart, Pareto chart, run chart, and Most successful companies have one thing in up’s and down of the market. Doing things in a
scatter diagram. common i.e. they practice good housekeeping digital way attracts the target audience whom
or 6S. 6S is basically the steps for good you want to connect with your product or
housekeeping. A clean and tidy environment service, and distinguish between the growing
January 22-23 SBL can boost up the morale of the workers thus business and the stagnant one. Even if you have
resulting in greater efficiency, effectiveness and a huge website traffic, they won’t do any good
PRODUCTIVITY IMPROVEMENT : BOOST commitment towards their work. It is everyone’s unless and until it is being converted into leads.
YOUR RESULTS, REDUCE YOUR HOURS responsibility, from the top management to the
operators to be involved and committed for 6S
In this digital era, digital marketing tools and 5
techniques are providing business owners with
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 to be implemented successfully. the best chances to compete and survive, which
It’s a common perception that productivity will ultimately lead to growth.
is always related to human per formance
gap, however in a broader perspective, it January 24-25 SBL
encompasses wider scope of application on
how the entire resources of an organisation ISO 14001 : 2015 EMS INTERNAL
being utilised to produce the intended output in AUDITING (ISO)
a more effective and efficient manner. Basically FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
total productivity is very much tied to the cost
to conduct the business, as well as ways and Internal audit is a tool in the maintenance
means to achieve the target of key performance and continual improvement of management
indicators. Most importantly priority must system. Therefore, the aim of this programme is
be given in educating and guiding the work to provide participants who intend to perform
teams on the various productivity improvement internal audits with the skills needed to assess
models that best suits the organisation’s and report on the effective implementation
immediate needs. and maintenance of management system. The
course will equip participants with knowledge
of the requirements and principles of ISO 14001
and provide the skills to competently perform
internal EMS audits.
2018 TRAINING CALENDAR ~ FMM Institute PerakCOU RSES BY MO NTH
January 24-25 SBL FEBRUARY 2018 February 7-8 SBL
DEVELOPING EXECUTIVE PRESENCE February 7-8 SBL INSPEKTOR QC/QA YANG BERKESAN
USING 6 LEADERSHIP TOOLS FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 CHANGING THE WORKPLACE SAFETY Q u a li t y Co nt r o l a n d Q u a li t y A ssu r a n ce
Control are considered as critical process in
This course outlines the components of AND HEALTH CULTURE manufacturing today. The QA/QC function
executive presence and provides practical FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
activities and resources to help existing and plays a vital role in ensuring that the customer
From the early days of safety, the concept receives Defect Free products in the end. To
emerging executives develop leadership skills to of engineering out hazards by providing
more effectively influence and lead others in the achieve this, it is critical for the organisation
safeguards has been fundamental to every to have a pool well-trained and highly-skilled
organisation. If there is an issue, more often than occupational safety and health programme at
not, they lack confidence and accompanying QA/QC team who are not only able to detect
the workplace. Creating safeguards to protect problems BUT also able prevent problems from
skillset of an influential leader. While you people from hazards can be efficiently identified
typically have all the technical/educational occurring in the first place. To be in competitive
through the procedure of Job Safety Analysis. edge, organisation must empower the QC/
skills to help your team and organisation
identify critical issues, you may often struggle QA personnel to involve actively in the yield
with effectively influencing them to act upon February 7-8 SBL improvement activities via QC circles to identify
the quality issues and look for opportunities to
your instructions. You may have difficulty fully
improve the situation.
articulating the organisational impact to gain TRAIN THE TRAINER
the requisite support. Why? Perhaps you lack FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
executive presence. If you want to elevate The purpose of this training programme is to
your leadership role to one who shapes broad provide train the trainer and presentation skills
organisational strategy, executive presence is a to managers/executives/supervisors/leaders,
6 critical competency. who conduct training and do presentations. This
training is conducted as a workshop to provide
January 25 SBL basic training skills to “non-trainers”, i.e. people
who, as part of their work assignment, train on
MEMBINA ETIKA KERJA YANG an occasional basis.
CEMERLANG
FEES — FMM MEMBER : RM371 • NON-MEMBER : RM477
A good work ethic is more than logging long
hours on the job. It involves an attitude and
actions that reflect integrity. The job market
is so competitive now that if you don’t have a
good work ethic, employers don’t think twice
about looking for someone who meets their
requirements. People know who has a strong
work ethic and who doesn’t. “Your professional
reputation precedes you. If your reputation is
positive, people want to have you around, and
that can lead to more opportunities and career
advancement.
2018 TRAINING CALENDAR ~ FMM Institute PerakMARCH 2018 March 7-8 March 12-13
COU RSES BY MO NTH
SBL SBL
March 7-8 SBL CHEMICAL AND SCHEDULE WASTE EFFECTIVE CUSTOMER SERVICE AND
HANDLING AND MANAGEMENT COMPLAINTS MANAGEMENT
PENGURUSAN MAKMAL SECARA FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
EFEKTIF This course will provide the participants the In every organisation, the front-line people,
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 information required to comply with the those whom customers come into contact with
Conducted in Bahasa Malaysia, this course will Malaysian legal requirements on chemical first, are the ones that leave indelible impression.
cover the topics such as good laboratory is a handling and chemical waste (scheduled waste) The front-line people’s way of contact and
place where numerous apparatus and chemicals management which is OSHA (CPL) Regulation handling the customers are essential to ensure
are used in its daily operation. Besides that, 1997 and EQA (uScheduled Waste) Regulation that the customers come back for more of their
a laboratory also generates countless of data 2005. Participants will gain the basic knowledge services. The major issue of customer service
and large volume of hazardous waste everyday. of safety and health at workplace and hazardous is lessening the disgruntled and dissatisfied
All of this must be effectively managed so material handling. Participants will be able to customers, and improving relations further with
that the laboratory can be run smoothly, cost identify chemical groups, understand proper them. The result will be an obvious turnaround
effectively, and highly productive and without use of chemical labelling, ascertain suitable of the company’s image. Thus, to manage these
giving any negative impact to the environment. PPE, proper handling of chemicals and able to support staff and draw up a comprehensive plan
This course is intended to cover almost every react to contingencies – accidents. Besides that, to upgrade customer service in the company is
aspects of daily operation and management of participants will be exposed to the scheduled a very important step.
a laboratory. waste handling, storage, packaging, labelling,
treatment and disposal.
March 12-13 SBL
March 7-8 SBL March 7-8 SBL MENJANA PEMIKIRAN POSITIF DALAM 7
ACHIEVING OPERATIONAL EXCELLENCE SHIPPING THE RIGHT WAY – PEMBENTUKAN PEKERJA CEMERLANG
THROUGH LEAN MANUFACTURING PROCEDURES, DOCUMENTATION AND
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 A mindset is essentially your emotional response
Popularly known as Toyota Production System, PRACTICES to normal daily activities. You may be unable
Lean Manufacturing is seen as a systematic FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 to change your job or other major constraints
path to achieve the operational excellence Enables those involved with Shipping matters that may underline negative thinking. But you
through a world class customer value-oriented to learn critical skills to perform their present can approach frustrations with positivity by
performance. Fundamentally it requires a duties. The course will cover impor tant challenging negative thoughts and improving
paradigm shift not only in the manufacturing aspects of shipping such as the procedures in your outlook on life. With a positive attitude you
black box but the entire supply chain that trade transactions and functions and type of see the bright side of life, become optimistic,
deliver value to their customers by “doing documents involved to avoid unnecessary delay and expect the best to happen. It is certainly
more with less”. Lean journey is also designed of goods. a state of mind that is well worth developing.
to set dynamic ground rules in ever changing
competitive business environment while
providing guidelines towards strengthening
the manufacturing fundamentals and people
engagement skills.
2018 TRAINING CALENDAR ~ FMM Institute PerakCOU RSES BY MO NTH
March 12-13 SBL March 14-15 SBL March 14-15 SBL
ALIGNING APPLICATION OF PRACTICAL GUIDE IN PREPARING AND PRODUCTION CAPACITY PLANNING
EMPLOYMENT ACT FOR FAIR PRACTICES MAINTAINING FULL SETS OF ACCOUNTS FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 A thorough understanding of the underlying
Employment Act, 1955 is the most important This programme enables par ticipants to concepts of managing production capacity as
piece of legislation for Malaysian employees. understand bookkeeping and how to prepare the scarce resources has been viewed as one of
The purpose of this Act is to provide a number of a full set of f inancial statements, whilst the critical organisational competitiveness tool.
minimum benefits for those workers covered by understanding accounting principles and It involves the function of planning, establishing,
the Act and to establish certain rights for both standards governing them. measuring, monitoring, and adjusting levels
employers and employees. Acquiring accurate of capacity to best suit the current available
internal resources in order to match with the
and up-to-date interpretation and information
on the Employment Act, 1955 provisions is March 14-15 SBL market demand. The ultimate goal of capacity
essential to develop sound industrial relations management is to ensure customer order
and personnel policies in any organisation. BUILDING EFFECTIVE DIAGNOSTIC fulfilment with highest level of focus on quality,
delivery and cost, while keeping the operational
SKILLS FOR SOLVING PROBLEMS activities productive cost wise.
March 12-13 SBL FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
Problem solving is very important but problem
SAFETY FIRST : INSPECTION, solvers often misunderstand it. Problem solving March 19-20 SBL
is a key skill, and it’s one that can make a huge
INVESTIGATIONS, SAFETY MEETINGS difference to your career. At work, problems MATERIALS MANAGEMENT, INVENTORY
AND EMPLOYEE ENGAGEMENT are at the centre of what many people do ANALYSIS & CONTROL SYSTEMS
FEES — FMM MEMBER : RM636 • NON-MEMBER : RM742 every day. We are either solving a problem for
8 A system of safety management practices and a client (internal or external), supporting those
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
Material and Inventory management or control
worker engagement is essential for reducing and who are solving problems, or discovering new refers to the management of idle resources
preventing accidents. Frequent and effective problem to solve. Regardless of the nature of which have future economic value. Alternatively,
safety meetings are shown to reduce severe the problems, a fundamental part of every Inventory may be defined as usable but idle
incidents and injuries in the workplace. Most manager’s role is finding ways to solve them. resources that have economic value. Inventory
importantly, however, effective safety meetings analysis is one important aspect of the total
provide the foundation for a strong workplace
safety culture and powering employee morale.
March 14-15 SBL management of an enterprise. It is ultimately
the responsibility of the top management to
Similarly, workplace inspections help prevent COMPLETE GUIDE TO PREVENTIVE achieve trade-offs among marketing, finance,
incidents, injuries and illnesses. Through a critical production and other functions so as to obtain,
examination of the workplace, inspections help MAINTENANCE as far as possible, an optimised and relatively
to identify and record hazards for corrective FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 balanced trade off so as to maximise the overall
action. Regular workplace inspections are an This course provides a company-wide planned performance of the enterprise.
important part of the overall occupational maintenance system by covering a series
health and safety programme and management of methods and approaches to ensure that
system. equipment are always able to function so that
production is never interrupted. It involves
the cooperation of the equipment and process
support personnel, equipment operators and
the equipment supplier.
2018 TRAINING CALENDAR ~ FMM Institute PerakMarch 19-20 March 21-22 March 21-22
COU RSES BY MO NTH
SBL SBL SBL
BUSINESS WRITING FOR EXECUTIVES ISO 9001:2015 QMS INTERNAL AUDITING ELECTRICITY AND TROUBLESHOOTING
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 WORKSHOP FOR TECHNICIANS
Having trouble getting your message across This course provides participants with the FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
correc tly the f irst time? This course will knowledge and skills in Internal Quality Auditing. This Electricity and troubleshooting course
enhance the competency of the participants to The setting up of an Internal Quality Audit Team, provides a foundational understanding of
communicate their thoughts and ideas with ease principles and procedures for carrying out how electricit y work s in commercial and
and confidence in business writing. Participants quality auditing will also be provided. industrial settings. In this course, participants
will also learn to overcome writer’s block and are immersed in basic practical, real examples
utilise readily available tools to assist them in
communicating effectively. March 21-22 SBL that illustrate basic electricity circuits and
troubleshooting in their plants and facilities.
PENYELIAAN BERKESAN: MENGHADAPI Participants will learn how to use electrical test
March 19-20 SBL 10 CABARAN UTAMA
equipment in their everyday jobs before moving
on to an in-depth discussion about electrical
COMPETENCY BASED FORKLIFT DRIVING FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 components, where and how these components
Supervisors are often the front line for shaping work, and their purposes within electrical
SKILLS (CONDUCTED IN BAHASA employee engagement and productivity as systems. The goal is to teach participants how
MALAYSIA) well as overseeing compliance with workplace to reduce equipment downtime, improve overall
FEES — FMM MEMBER : RM689 • NON-MEMBER : RM795 policies. However, without the proper training, efficiency and safety, and fix problems when
Emphasises on both Theor y and Practical direction and oversight, supervisors may be responsible for electrical troubleshooting at
aspects of Safe Forklift Driving. The course more likely to take missteps in these areas. There the workplace.
aims to sharpen the skills of Forklift Drivers and are 10 common supervision mistakes and this
enable them to become better and safer drivers. course will address what can be done to avoid 9
A Practical Examination will be conducted at the them.
end of the course to gauge their driving skills.
March 21-22 SBL
March 19-20 SBL
DEVELOPING EFFECTIVE PURCHASING
CHALLENGES IN HUMAN RELATIONS, ASSISTANTS/CLERKS
LEADERSHIP, MOTIVATION AND TEAM FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
This course is designed especially for purchasing
BUILDING (CONDUCTED IN MANDARIN) assistants/clerks who wish to acquire effective
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 skills and knowledge of purchasing operating
This course is designed to help the middle procedures and documentations. This course will
m a n a g e m e nt g r o u p to u n d e r s t a n d t h e enable participants to learn how to determine
importance of human relations, leadership, the total cost of products purchased, choose the
motivation and team building in the businesses best products available, develop KPI to identify
of people. This course will enable participants to reliable supplier, use suitable techniques for
increase confident of managing organisational locating, choosing, negotiating, and managing
job functions and human resources, improve suppliers, and study world top business gurus’
subordinates’ quality of performance and concept and their application to purchasing
productivity, and study world top business field.
gurus’ concept and their application to business
environment.
2018 TRAINING CALENDAR ~ FMM Institute PerakCOU RSES BY MO NTH
March 26 SBL APRIL 2018 April 9-10 SBL
EFFECTIVE TELEPHONE TECHNIQUES April 9-10 SBL DESIGN THINKING – PATH TO CREATING
AND COURTESIES FOR FRONTLINERS INNOVATION
FEES — FMM MEMBER : RM371 • NON-MEMBER : RM477 ESSENTIAL SKILLS FOR SECRETARIES FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
On completion of the course, participants will AND ADMINISTRATIVE ASSISTANTS Design thinking is a human centered approach
be able to communicate effectively and enhance FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 to innovation. It starts off with understanding
the image of the company through proper At t h e a d m i n i s t r a t i v e l e v e l , m a ny j o b the customers’ journey, the pains and gains
handling of the telephone. descriptions blur into each other, a secretary they went through. Everything is now centered
in a company sometimes might be called an around customers experience. For this to
March 26 SBL administrative assistant in another. This course is happen, employees will need to put on their
thinking cap, be analytical and come out with
specially designed to enable secretaries to learn
creative solutions to satisfy customers’ needs.
REMOVING COMMUNICATION essential skills to perform their present duties as
As such, this course will equip you with the
Secretaries and acquire additional knowledge to
ROADBLOCKS THAT INFLUENCE handle more tasks, duties and responsibilities understanding on design thinking and how to
use the various tools to develop innovations
PERFORMANCE from time to time.
that deliver unforgettable customer experience.
FEES — FMM MEMBER : RM371 • NON-MEMBER : RM477
Communication functions to grease differences
in information between mediums – relating
April 9-10 SBL April 9-10 SBL
this to more obvious scenario, think about WAREHOUSE AND STORAGE MOTIVASI, KEPIMPINAN, HUBUNGAN
a task assigned to a team. There are people
within the team, between teams, and across the MANAGEMENT : IMPROVING EFFICIENCY KEMANUSIAAN DAN PEMBENTUKAN
10 organisation who must share certain information. AND MINIMISING COST KUMPULAN KERJA
While some information must not be disclosed FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
for technical reason, most information must be Warehousing is an integral part of every logistics
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
shared (i.e. due date for project submission, new system that plays a vital role in providing a A course which cultivates the importance of
SOP for material handling, customer complaints). desired level of customer service at the lowest motivation, leadership, interpersonal skills and
Problems will arise if this information is not possible total cost. Numerous factors should be teambuilding amongst employees in order to
communicated through out. There are many taken into account in managing a warehouse increase job satisfaction and achieve higher
reasons for this information breakdown such such as the warehouse design, storage method, performance levels.
as lack of time, authority matter, or simply packaging, material handling, manpower
people being irresponsible. These are referred handling, administration and procedure,
as Communication Roadblocks. This course security and safety factors and current issues
focuses on this issue aiming to remove these in warehousing.
roadblocks so that a task can be performed with
excellent result.
2018 TRAINING CALENDAR ~ FMM Institute PerakApril 11-12 April 11-12 April 16-17
COU RSES BY MO NTH
SBL SBL SBL
COMPLETE REFERENCE OF TRADE DRAFTING ESSENTIAL HR LETTERS, KEMAHIRAN MENJALANKAN ‘ON-JOB
FINANCING FACILITIES FORMS, POLICIES AND PROCEDURES TRAINING’ YANG BERKESAN
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 MANUAL FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
The financing of international trade includes FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 O n - j o b t r a i n i n g (OJ T ) e n h a n ce s s t a f f ’s
such activities as lending, issuing letters of Documents and letters are crucial in the Human performance without taking them away from the
credit, factoring, export credit and insurance. Resource Department. This programme is place of work or tasks they perform. Conducted
Companies involved with trade finance include meant to assist in increasing your efficiency. It in Bahasa Malaysia, this course is designed
importers and exporters, banks and financiers, helps to reduce the time you spend on drafting to equip supervisors with the necessary skills
insurers and export credit agencies, as well as your Human Resource related correspondence. and approaches to conduct effective ‘On–Job
other service providers. Trade finance is of vital Samples are provided which can be further Training’ for their subordinates.
importance to the global economy, with the customised for your own organisational usage.
World Trade Organisation estimating that 80 to
90% of global trade is reliant on this method of April 16-17 SBL
financing. April 11-12 SBL
UNDERSTANDING AND IMPLEMENTING
April 11-12 SBL 7 ALAT QC DAN PERLAKSANAAN QCC ISO 9001:2015 QMS
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
PROFESSIONAL SELLING : PRACTICAL This is a hands-on training programme designed This course enables participants to understand
to impart the skill to use the 7 QC Tools to solve the ISO 9001:2015 Standard requirements
SECRETS FOR SUCCESSFUL SALES quality problems and undertake improvement for certification. It is also designed to equip
FEES — FMM MEMBER : RM636 • NON-MEMBER : RM742 projec ts. Conduc ted in Bahasa Malaysia, participants with the knowledge and skills
Selling is an art and this art varies from person participants will also learn the Quality Control needed to implement the Quality Management 11
to person. The most important variable in Circles (QCC) philosophy and methodology. Use System to meet the requirements of the latest
the selling process is the potential customer, of PDCA system will be emphasised. ISO 9001:2015 Standard.
and the nature of potential customers also
varies from person to person. Therefore, the
successful Sale is the result of a seller-buyer April 16-17 SBL April 18-19 SBL
encounter during which the seller was effective
in creating interest, understanding the features COSTING MADE SIMPLE FOR PLANNING TAKE CHARGE OF YOUR EMPLOYEES :
and benefits of the product or service, and AND CONTROL USING EXCEL COMMUNICATION, COACHING,
a desire to enjoy the benefits of the seller’s FEES — FMM MEMBER : RM795 • NON-MEMBER : RM901
product / service. Sales begins with a need and This course is designed to provide participants
COUNSELLING AND PROBLEM SOLVING
ends with a choice. In-between, you have the w i t h s o u n d u n d e r s t a n d i n g o f c o s t i n g (CONDUCTED IN MANDARIN)
opportunity to use a selling technique which principles, methods and practices. This would FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
sways the choice to your favour. help determine the best method to apply The focus in management today is on people.
cost to materials, department overheads and Working for people, working with people,
production units in order to better determine influencing people and solving problems
efficiency and profits of an organisation. through effective communication and creating
happy groups of p e ople is ever yb o dy ’s
responsibility in an organisation. Managers,
Executives, Supervisors and everyone is included
in Coaching and Counselling of downline
employees so that the work at hand can be done
effectively with all parties involved enjoying a
win-win feeling.
2018 TRAINING CALENDAR ~ FMM Institute PerakCOU RSES BY MO NTH
April 18-19 SBL April 23-24 SBL April 25 SBL
EFFECTIVE LOGISTICS MANAGEMENT DEVELOPING MIDDLE MANAGEMENT PERANCANGAN DAN KAWALAN
AND COSTING SKILLS FOR BRIDGING THE GAPS PENGELUARAN UNTUK PENYELIA
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 FEES — FMM MEMBER : RM371 • NON- MEMBERS : RM477
Over the last two decades, the discipline of This course helps the middle management A production planning and control (PPC) system
business logistics has advanced from warehouse group to widen their knowledge of management is concerned with planning and controlling
and transp or tation management to the skills, thus increasing confidence in the ability toall asp e c t s of manufac turing, including
boardroom of enterprise. Business logistics in manage both the organisational job functions materials, scheduling machines and people,
today’s competitive environment includes all and human resources. It also assists participants and coordinating suppliers and customers. An
activities to move product and information to, in improving the quality of per formance, effective PPC system is critical to the success
from and between members. The supply chain productivity and work effectiveness of their of any company. A PPC system’s design is not
provides the framework for businesses and their subordinates. a one-off undertaking; it should be adaptive to
suppliers who join in to bring goods, services respond to changes in the competitive arena,
and information efficiently to the ultimate
consumer. This course enables participants to April 23-24 SBL customer requirements, strategy, supply chain
and other possible problems. Conducted in
appreciate the need for effective costing logistic Bahasa Malaysia, this course will help production
management in today’s environment and to ESSENTIAL STEPS IN SOLVING QUALITY supervisors acquire the necessary strategies in
understand the various components that make RELATED PROBLEMS WITH QTOOLS which production planning and control able to
up logistics management. FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 saves time and money, while increasing quality
T his cour se aims to widen p ar ticip ant s and productivity in the manufacturing process.
April 18-19 SBL knowledge in solving quality related problems
12
through determination of the Problem Area, April 25-26 SBL
OCCUPATIONAL FIRST AID SKILLS AND identifying the Root Cause(s) of the Problem.
CPR
Participants will learn the methods to solve 6 WAYS TO MANAGE A PURCHASING
these problems through investigation, analysis,
FEES — FMM MEMBER : RM636 • NON-MEMBER : RM742 and verification root causes, using the right tools DEPARTMENT EFFECTIVELY
Prevention is still one of the best methods and planning and implementing Correction and FEES — FMM MEMBER : RM371 • NON- MEMBERS : RM477
against accidents at the workplace. However, Corrective Actions. It is of ten helpful to state the goals of a
even the best preventive efforts sometime Purchasing department for your business. In
fail and it is therefore prudent to prepare for this way, you will never lose sight of the purpose
such eventualities. It has been shown that of the purchasing departmental functions and
proper initial handling of the accident victims will be able to make more intelligent purchasing
contributes significantly to the final outcome related decisions. A Purchasing department is
and often determines if a life could be saved. effective when it provides an uninterrupted
This programme will impart the basic practical flow of materials and services for company
knowledge of First Aid and it includes a session operations, find reliable alternative sources
on cardiopulmonary resuscitation (CPR). of supply, buy at the most economic order
quantities, buy the best value : a combination
of right quality at the best price with the best
supplier service and maintain good relations
with vendors.
2018 TRAINING CALENDAR ~ FMM Institute PerakMAY 2018 May 7-8 May 8
COU RSES BY MO NTH
SBL SBL
May 7 SBL DYNAMIC LEADERSHIP: CARA-CARA PENGANALISAAN PUNCA
COMMUNICATING WITH AUTHORITY KEGAGALAN KUALITI
PENGIRAAN DAN PENILAIAN STOK AND ASSERTIVENESS FEES — FMM MEMBER : RM371 • NON-MEMBER : RM477
SECARA SISTEMATIK FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 Analysing quality base failures is a critical
FEES — FMM MEMBER : RM371 • NON-MEMBER : RM477 This course is especially designed for anyone process in determining the physical root causes
Conducted in Bahasa Malaysia, this course has who is interested in improving his/ her of problems. The process is complex, draws
been specially designed to help participants to interpersonal skills and also building effective upon many different technical disciplines,
conduct effective and proper counting of stock and assertive communication skills, including and uses a variety of observation, inspection,
items in the stores/warehouses/production business and educational professionals, team and laboratory techniques. One of the key
areas to ensure accuracy of available stocks and and project leaders. This course will include factors in properly performing a failure analysis
also investigate stock discrepancies effectively. topics like practicing assertive communication, is keeping an open mind while examining
exhibiting confident body language, recognising and analysing the evidence to foster a clear,
unbiased perspective of the failure.
May 7-8 SBL assertive characteristics, modelling assertive
behaviour options, assertively managing real-
ESSENTIAL FACTORY MANAGEMENT AND
world pressures and demands, profiling your May 9-10 SBL
conflict handling style, applying assertiveness
OPERATION SKILLS techniques and reacting rapidly to common FINANCE FOR NON-FINANCIAL
challenges.
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
MANAGERS AND EXECUTIVES USING
Current trends in terms of technological
innovations and globalisation in the May 7-8 SBL BUSINESS STIMULATION
manufac turing industr y have completely FEES — FMM MEMBER : RM848 • NON-MEMBER : RM954
13
changed the game plan of managing an PRACTICAL HUMAN RESOURCE This course will use a revolutionary and highly
operation. Key areas such as plant leadership, customisable business simulation where all
strategy planning and cascading, budgeting MANAGEMENT SKILLS participants manage companies in teams. The
and cost management, work force engagement FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 objective is to operate a successful business
and driving the day-to-day execution plan are This course aims to equip HR / Personnel staff by manufacturing and marketing a product
considered some of the critical skills needed with a strong foundation in HR/Personnel line, while competing with other businesses
to continuously align the dynamic business Management and become more ef fective managed by other par ticipants; monitor
environment. In order to achieve this, the in performing HR/Personnel Administration revenue, profitability, market share, brand
business unit leaders are required to constantly functions in accordance to established practices value, equity, and more. This programme is
upgrade their skills to better manage the and statutory requirements. specially designed for non-financial Managers
available resources and stay competitive in the and Executives, Directors and General Managers
marketplace to assure organisational growth who need to understand and interpret the
and prosperity. financial results.
2018 TRAINING CALENDAR ~ FMM Institute PerakCOU RSES BY MO NTH
May 9-10 SBL May 14-15 SBL May 14-15 SBL
10 ESSENTIAL QUALITIES AND SKILLS STRONG LEADERSHIP APPROACH IN KEPIMPINAN BERKESAN: MENGHINDARI
FOR GREAT SUPERVISORS BUILDING SAFETY CULTURE 10 KESALAHAN SEBAGAI KETUA
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 PASUKAN
Successful supervisors know what is going on Management must lead in the safety and health FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
in their organisation. They have knowledge initiatives and employees’ co-operation is vital It’s often said that mistakes provide great
about objectives and plans, their product, to ensure a safe workplace. A sound leadership learning opportunities. However, it’s much
organisational hierarchy etc. It is necessary for in ensuring an effective safety and health better not to make mistakes in the first place!
them to store all this information otherwise management system can pay rich dividends In this training, we’re looking at 10 of the most
they will not know where to look for information in the form of reduction in accident rate. The common leadership and management errors,
about all these matters. They also possess close co-operation between the employer and and highlighting what you can do to avoid
technical knowledge such as produc tion employee will play a fruitful role in any safety them. If you can learn about these here, rather
technology, basic principles of management like endeavour. Both management and employees than through experience, you’ll save yourself a
planning, organising, directing, motivating and must be knowledgeable in the techniques of lot of trouble as a Leader!
controlling. But these are not the only qualities safety and health management so that they can
and skills a manager, leader or decision maker contribute efficiently towards a safe and healthy
needs to be successful. workplace. This two-day intensive programme
will provide valuable and high quality insights
May 9-10 SBL into instilling a safe workplace culture.
MALAYSIAN CUSTOMS IMPORT AND May 14-15 SBL
14 EXPORT POLICIES AND PROCEDURES INVENTORY AND STORES MANAGEMENT
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
This two-day course has been specially designed
to cover all the essential areas of Customs Stock control procedures and system as well as
procedures to help participants deal effectively the stocktaking and stock evaluation functions
with the Royal Malaysian Customs Department. will indefinitely affect the economy of an
organisation. This programme highlights the
importance of managing the stores effectively.
May 14-15 SBL
ISO 9001:2015 QMS INTERNAL AUDITING
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
This course provides participants with the
knowledge and skills in Internal Quality Auditing.
The setting up of an Internal Quality Audit Team,
principles and procedures for carrying out
quality auditing will also be provided.
2018 TRAINING CALENDAR ~ FMM Institute PerakJUNE 2018 June 6-7 June 26-27
COU RSES BY MO NTH
SBL SBL
June 6-7 SBL TRANSITION TO ISO 45001 FROM OHSAS FUNDAMENTALS OF QUALITY
18001 PRINCIPLES AND INSPECTION
EFFECTIVE SALES NEGOTIATIONS AND FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
OVERCOMING SALES RESISTANCE OHSAS 18001 will be withdrawn on publication Quality Control and Quality Assurance are key
FEES — FMM MEMBER : RM636 • NON-MEMBER : RM742 of ISO 45001 and organisations currently issues in manufacturing today, and the QA/
Knowing how to sell is a vital ingredient for certified to OHSAS 18001 will have a three QC group plays a key role in ensuring that the
sales success. In simple terms, effective sales year period to migrate to ISO 45001. ISO customer receives only quality products. To
negotiation techniques blend talking to the 45001 brings occupational health and safety achieve this, it is imperative that companies
right people and listening hard to find out what management and continual improvement into have a well-trained and highly skilled group
they want to buy. Once you’ve got both those the heart of an organisation. This new standard of QA/QC personnel who are not only able to
elements, you can close the deal to mutual is an opportunity for organisations to align their detect problems but also prevent problems
benefit. Good sales skills include anticipating strategic direction with their OH&S management from occurring. In many industries, experienced
and dealing with any reasons the customer system. In addition, there is an increased focus operators are promoted to QA/QC Inspectors
may choose not to buy, known in sales terms as on improving occupational health and safety and subsequently to Super visors without
‘objection’. Selling techniques should include performance. sufficient skills training to help them to be
the ability to see when the customer is ready to effective. In this course, participants will learn
buy, right ales techniques for closing sales and June 7 SBL the skills and knowledge required for quality
inspection and how inspection fits in a quality
overcoming sales resistance.
management system besides fundamental of
ELECTRICAL SAFETY AND LOCKOUT/ quality principles.
June 6-7 SBL TAGOUT
FEES — FMM MEMBER : RM371 • NON-MEMBER : RM477
June 26-27 SBL 15
BUILDING HUMAN RELATIONS, Failure to control electrical hazardous energy
LEADERSHIP, MOTIVATION AND sources can results in severe injury and even ACCIDENT INVESTIGATION AND ROOT
fatality. Fortunately, these hazards can be
TEAMWORK SKILLS @ WORK avoided through the compliance of electrical CAUSE ANALYSIS
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 safety rules and regulations including the FEES — FMM MEMBER : RM636 • NON-MEMBER : RM742
This course is designed to help the middle use of lockout/tagout procedures. Lockout/ Accidents and hazards to health represent
m a n a g e m e nt g r o u p to u n d e r s t a n d t h e tagout procedures isolate energy and control costly factors in the work environment and
importance of human relations, leadership, machinery and equipment, helping to protect must be guarded against constantly. However,
motivation and team building in the businesses employees servicing the equipment, operators, during everyday activities, we do not give
of people. This course will enable participants to bystanders, and the equipment itself. any thought to the possibility of accidents
increase confident of managing organisational in the work stations. Significant number of
job functions and human resources, improve
subordinates’ quality of performance and June 26-27 SBL occupational deaths and accidents could have
been prevented if organisations use the best
productivity, and study world top business accident prevention strategies and practices.
gurus’ concept and their application to business EFFECTIVE OFFICE ADMINISTRATION Accident investigation skill and ability is one
environment. AND MANAGEMENT SKILLS of the best tools that management or a safety
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 practitioner can have at his command. It does
To p r o v i d e p a r t i c i p a n t s w i t h a b e t t e r not only investigate an accident but it prevents
appreciation of their roles and responsibilities reoccurrence of such accident.
within the organisation through an improved
system of managing the office administration
and daily operations so as to achieve higher
productivity.
2018 TRAINING CALENDAR ~ FMM Institute PerakCOU RSES BY MO NTH
June 26-27 SBL JULY 2018 July 9-10 SBL
SOURCING SKILLS AND DEVELOPING July 9-10 SBL EFFECTIVE MATERIALS HANDLING,
SAVINGS PLANS FOR PURCHASERS PLANNING AND CONTROL
FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 INCOTERMS IN INTERNATIONAL TRADE FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
Strategic sourcing skills play an important AND SHIPPING DOCUMENTATIONS Businesses today must have a good
role in the cost structure and competitiveness FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689 understanding of the value structure and
of small and large businesses. These skills This programme is designed to help participants strategy of materials management in order to
involve analysing high-volume purchases and understand the import and export procedures be competitive. Holding costs for raw materials
developing long-term partnerships with a select and documentation from a practical point, account for the largest component of working
group of suppliers that are capable of providing to learn the various steps of impor t and capital in most organisations. Thus, new and
quality products and services at low costs. export procedures and documentation flow effective techniques need to be adopted in
High-volume purchases are the best candidates and determine the trade terms, which offer order for the inventory to move efficiently and
for strategic sourcing because they are likely greatest cost savings. In addition, participants for purchasing costs to be reduced.
to have the greatest impact on lowering cost will also learn how to avoid shipping errors and
structures. accurately describing the materials to be shipped July 9-10 SBL
and identify proper claims procedures and
obtaining thorough understanding on claims CORRECTIVE AND PREVENTION ACTION
documents. Participants will also be updated on
the relevant Government Controlling Regulatory (CAPA) MANAGEMENT
Trade Requirements. FEES — FMM MEMBER : RM583 • NON-MEMBER : RM689
Corrective action and preventive action (CAPA)
16 July 9-10 are improvements to an organisation’s processes
SBL taken to eliminate causes of non-conformities
or other undesirable situations. CAPA is a
MAINTENANCE AND TROUBLESHOOTING concept within Good Manufacturing Practice
OF ELECTRICAL SUPPLY CIRCUITS, (GMP), and numerous ISO business standards
such as ISO9001. It focuses on the systematic
RELAYS, CONTACTORS AND MOTORS investigation of the root causes of identified
FEES — FMM MEMBER : RM636 • NON-MEMBER : RM742 problems or identified risks in an attempt to
This course is specially designed for electricians, prevent their recurrence (for corrective action)
technicians and others in the electrical field or to prevent occurrence (for preventive action).
who are directly or indirectly involved in the Corrective actions (CA) are implemented in
operation, maintenance and troubleshooting of response to customer complaints, unacceptable
electrical installation in the industry. Participants levels of product non-conformance, issues
will be equipped with the knowledge of identified during an internal audit. Preventive
electrical circuits, relays, contactors and motors actions (PA) are implemented in response to
to strengthen and ensure the stability of the the identification of potential sources of non-
electrical power supply. conformity.
2018 TRAINING CALENDAR ~ FMM Institute PerakYou can also read
