TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia

Page created by Leo Fisher
 
CONTINUE READING
TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia
MCI (P) 081/05/2019
                   PPS1883/02/2017(025623)

 TRAVEL
AWARDS
   2019
      A celebration of Asia’s
 most outstanding travel and
      tourism industry stars
TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia
E-Graphics Singapore Pte Ltd
                                                                                                                 991A Alexandra Road #01-07 Singapore 119969        NC
                                                                                                                       t +65 6603 4444 f +65 6224 0553

                                                                                                      E-Graphics Singapore Pte Ltd
                                                                                                                                                       NC

45291SIAG_AwdStrat19_TA Awd_Prod_260x380_TTG Travel Awd_Oct19_Inc.indd 1   12/9/19 12:19 PM
                                                                                              991A Alexandra Road #01-07 Singapore 119969
                                                                                                    t +65 6603 4444 f +65 6224 0553

                                                                                                                        E-Graphics Singapore Pte Ltd
                                                                                                                991A Alexandra Road #01-07 Singapore 119969
                                                                                                                      t +65 6603 4444 f +65 6224 0553
                                                                                                                                                                1 NC

                                                                                                                                                   1           NC

                                                                                    1     EH
TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia
THANK YOU FOR YOUR
       SUPPORT IN VOTING US
MOST INNOVATIVE HOTEL
                                (ASIA-PACIFIC )

A sincere thank you to all travel professionals and business partners
         who voted for us and for your continued support.
               We couldn’t have done it without you.

BE IMMERSED IN A UNIQUE AND WELCOMING DESTINATION
           One Farrer Hotel, an Award-winning Total Lifestyle Enviroment

 1 Farrer Park Station Road, Singapore 217562 T (+65) 6363 0101 E enquiry@onefarrer.com W onefarrer.com
TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia
2 TTG TRAVEL AWARDS 2019 SPECIAL EDITION

                                          Thirty years of
                                       stellar achievements

                                           T
                                                    his year’s TTG Travel Awards commemorated 86 exceptional
                                                    travel and tourism players across Asia-Pacific at its joyous 30th
                                                    anniversary Awards Ceremony and Gala Dinner, which was once
                                           again held in Bangkok at Centara Grand at CentralWorld, the official
                                           venue sponsor for the event.
                                              This year saw the debut of seven new awards, with the bulk of the new
                                           titles being in the Travel Services Awards category. The prestigious Desti-
                                           nation of the Year award, previously an Outstanding Achievement Award
                                           in the non-voting category, has been classified as open voting. Other
                                           debuting awards included Best Luxury Cruise Line, Best River Cruise
                                           Line and Best Travel Technology Provider.
                                              For 20 recipients, it was a gratifying moment to take home the
                                           esteemed Hermès trophy for the first time.
                                              The most anticipated award category of the night, the Outstanding
                                           Achievement Awards, was the only non-voting category. Winners
                                           of this category were personally selected by TTG’s editorial team for
                                           their remarkable contributions to the industry. This year’s winners
                                           included Mario Hardy, CEO of Pacific Asia Travel Association (PATA)
                                           for Travel Personality of the Year and Discova for Most Sustainable
                                           Travel Company.
                                              The esteemed TTG Travel Hall of Fame welcomed two new induct-
                                           ees, Best Western Hotels & Resorts (Best Mid-Range Hotel Brand) and
                                           Travelport (Best GDS), this year. A feat not easily achieved as inductees
                                           must fulfil the criteria of staying best in their class for at least 10 con-
                                           secutive years before being inducted. The new additions brings the total
                                           number of honoraries inducted to 19.
                                              TTG Asia Media congratulates all winners and wishes them the very
                                           best for the year ahead!
TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia
BLKJ191117_Scoot_TTG Print Ad_380x260mm (HR).pdf   1   31/10/19   5:09 PM
TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia
4 TTG TRAVEL AWARDS 2019 SPECIAL EDITION

                   List of Winners
                   The full list of winners in the 30th TTG Travel Awards

                   OUTSTANDING                                              • Best Car Rental Company                       • Best City Hotel - Singapore
                   ACHIEVEMENT AWARDS                                         Avis Budget Group                               Mandarin Orchard Singapore
                   • Travel Personality Of The Year                         • Best Travel Technology Provider               • Best City Hotel - Taipei
                     Mario Hardy                                              Zumata                                          Grand Hyatt Taipei
                   • Travel Entrepreneur of the Year                                                                        • Best New City Hotel
                     Jim Qian                                               HOTEL CHAIN AWARDS                                Rosewood Hong Kong
                   • Most Sustainable Travel Company                                                                        • Best Airport Hotel
                                                                            • Best Global Hotel Chain
                     Discova                                                                                                  Crowne Plaza Changi Airport
                                                                              AccorHotels
                                                                            • Best Regional Hotel Chain
                   TRAVEL HALL OF FAME                                        Pan Pacific Hotels Group                      RESORTS – INDIVIDUAL
                   • Banyan Tree Spa                                        • Best Local Hotel Chain                        PROPERTY AND SERVICED
                   • Best Western Hotels & Resorts                            Harbour Plaza Hotels & Resorts                RESIDENCES AWARDS
                   • Hertz Asia Pacific                                     • Best Hotel Representation Company             • Best Beach Resort
                                                                              Preferred Hotels & Resorts                      Four Seasons Resort, The Nam Hai,
                   • Hong Kong International Airport
                                                                            • Best Luxury Hotel Brand                         Hoi An
                   • Lotte Tour
                                                                              Shangri-La Hotels & Resorts                   • Best Integrated Resort
                   • Qatar Airways                                                                                            Resorts World Sentosa
                                                                            • Best Mid-Range Hotel Brand
                   • Raffles Hotel Singapore                                                                                • Best Serviced Residence Operator
                                                                              Dorsett Hospitality International
                   • Regal Airport Hotel                                                                                      Frasers Hospitality
                                                                            • Best Budget Hotel Brand
                   • Royal Caribbean International                            ibis                                          • Best Serviced Residence
                   • Royal Cliff Hotels Group                                                                                 (Property Level)
                   • Royal Plaza on Scotts                                                                                    Oakwood Premier OUE Singapore
                   • Sabre Asia Pacific                                     HOTELS – INDIVIDUAL
                   • SilkAir                                                PROPERTY AWARDS
                                                                                                                            AIRLINE AWARDS
                   • Singapore Airlines                                     • Best Luxury Hotel
                                                                              The Peninsula Hong Kong                       • Best Full Service Carrier
                   • Singapore Changi Airport                                                                                 Singapore Airlines
                   • Star Cruises                                           • Best Mid-Range Hotel
                                                                              Ramada by Wyndham Singapore At                • Best Airline - Business Class                    TRAVEL AGENCY AWARDS
                   • Thai Airways International                                                                               Qatar Airways
                                                                              Zhongshan Park                                                                                   • Best Travel Agency - Chinese Taipei
                   • Thailand Convention &                                                                                  • Best Inflight Service
                                                                            • Best Budget Hotel                                                                                  Phoenix Tours International
                     Exhibition Bureau                                                                                        Cathay Pacific Airways
                                                                              Holiday Inn Express                                                                              • Best Travel Agency - Hong Kong
                   • Travelport                                                                                             • Best Boutique Airline
                                                                              Bangkok Sathorn                                                                                    Westminister Travel
                                                                            • Best Independent Hotel                          THAI Smile Airways                               • Best Travel Agency - India
                   TRAVEL SERVICES                                            One Farrer Hotel                              • Best Airline Connectivity                          Thomas Cook (India)
                   AWARDS                                                   • Best Boutique Hotel                             Emirates                                         • Best Travel Agency - Indonesia
                   • Best Airport Operator                                    Awarta Nusa Dua Resort & Villas               • Best Low-Cost Carrier                              Panorama Destination Indonesia
                     Changi Airport Group                                   • Best City Hotel - Bangkok                       Scoot                                            • Best Travel Agency - Japan
                   • Best Airport Lounge Operator                             Grand Hyatt Erawan Bangkok                                                                         JTB Corp.
                     Plaza Premium Group                                    • Best City Hotel - Hanoi/Ho Chi                BT-MICE AWARDS                                     • Best Travel Agency - Malaysia
                   • Best NTO                                                 Minh City                                     • Best Business Hotel                                Mitra Tours & Travel
                     Tourism Authority of Thailand                            Sofitel Legend Metropole Hanoi                  Bangkok Marriott Marquis                         • Best Travel Agency - Singapore
                   • Best Tour Operator                                     • Best City Hotel - Hong Kong                     Queen’s Park                                       Chan Brothers Travel
                     The Travel Corporation                                   The Murray, Hong Kong                         • Best Meetings & Conventions Hotel                • Best Travel Agency - South Korea
                   • Destination of the Year                                  A Niccolo Hotel                                 Centara Grand & Bangkok                            Hanjin Travel Service
                     Bali, Indonesia                                        • Best City Hotel - Jakarta                       Convention Centre at CentralWorld                • Best Travel Agency - Thailand
                   • Best Theme Attraction Operator                           Mandarin Oriental, Jakarta                    • Best BT-MICE City                                  Diethelm Travel Group
                     Wildlife Reserves Singapore                            • Best City Hotel - Kuala Lumpur                  Singapore                                        • Best Travel Agency - The Philippines
                   • Best Cruise Line                                         W Kuala Lumpur                                • Best Convention & Exhibition Centre                Rajah Travel Corporation
                     Royal Caribbean International                          • Best City Hotel - Macao                         Sands Expo and Convention Centre                 • Best Travel Agency - Vietnam
                   • Best Luxury Cruise Line                                  The Parisian Macao                              at Marina Bay Sands                                TST tourist
                     Dream Cruises                                          • Best City Hotel - Manila                      • Best Convention & Exhibition Bureau              • Best Corporate Travel Agency
                   • Best River Cruise Line                                   Shangri-La at the Fort, Manila                  MEET Taiwan                                        CWT
                     Uniworld Boutique River                                • Best City Hotel - Seoul                       • Best Events Technology Provider                  • Best Online Travel Agency
                     Cruise Collection                                        JW Marriott Hotel Seoul                         Cvent                                              Ctrip

                                                                                              Chimmy Tsui Publisher and Head Integrated Solutions (China)                      TTG ASIA MEDIA
                                                                                                              (chimmy.tsui@ttgasia.com)                              Darren Ng Managing Director (darren.ng@ttgasia.com)
                                                                                             Ar-lene Lee Senior Business Manager (arlene.lee@ttgasia.com)
                                                                                           Jonathan Yap Senior Business Manager (jonathan.yap@ttgasia.com)                                 OFFICES
                                            EDITORIAL                                                                                                                                       SINGAPORE
                              Karen Yue Group Editor (karen.yue@ttgasia.com)                 Shirley Tan Senior Business Manager (shirley.tan@ttgasia.com)
                                                                                                                                                                           1 Science Park Road #04-07 The Capricorn,
                       Xinyi Liang-Pholsena Editor, TTG Asia (liang.xinyi@ttgasia.com)                 Cheryl Tan Corporate Marketing Manager                              Singapore Science Park II, Singapore 117528
                             Patricia Rozario Copy Editor (patricia@ttgasia.com)                                (cheryl.tan@ttgasia.com)                                     Tel: (65) 6395-7575 Fax: (65) 6536-0896
                       S Puvaneswary Editor, Malaysia/Brunei (puvanes@ttgasia.com)                           Jade Ye Marketing Executive                                 traveltradesales@ttgasia.com; www.ttgasia.com
                                                                                                                  (jade.ye@ttgasia.com)
                            Mimi Hudoyo Editor, Indonesia (idmfasia@cbn.net.id)
                                                                                                         Delia Ng Digital Marketing Strategist                                            HONG KONG
                               Kenneth Goh Assistant Editor, TTG Content Lab                                     (delia.ng@ttgasia.com)                                   8/F, E168, 166-168 Des Voeux Road Central,
                                        (kenneth.goh@ttgasia.com)                                  Cheryl Lim Advertisement Administration Manager                                   Sheung Wan, Hong Kong
                       Pamela Chow Reporter, Singapore (pamela.chow@ttgasia.com)                                (cheryl.lim@ttgasia.com)                                  Tel: (852) 2237-7288 Fax: (852) 2237-7227
                             Rachel AJ Lee Sub Editor (rachel.lee@ttgasia.com)                    Carol Cheng Manager Administration and Marketing
                               Cheryl Ong Sub Editor (cheryl.ong@ttgasia.com)                                 (carol.cheng@ttgasia.com)
                                                                                                                                                                       The TTG Travel Awards 2019 supplement is published by
                             Redmond Sia, Goh Meng Yong Creative Designers                                                                                   TTG Travel Trade Publishing, a business group of TTG Asia Media Pte Ltd.
                                        Lina Tan Editorial Assistant                                  PUBLISHING SERVICES                                     It is mailed free on written request to readers who meet predetermined
                                                                                                   Jonathan Wan Head, Operational Support Services             criteria. Paid subscriptions are available to those who do not meet the
                                   SALES & MARKETING                                                  Kun Swee Qi Publishing Services Executive                     criteria. Annual airmail subscriptions are US$180 to Asia and
                            Pierre Quek Publisher and Head Integrated Solutions                             Nur Hazirah Web Executive                                           US$199 elsewhere. Cover price US$5.
                                        (pierre.quek@ttgasia.com)                                       Katherine Leong Circulation Executive                          MCI (P) 081/05/2019   •   PPS 1883/02/2017(025623)
TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia
Thank you
      for making us the
   Best Budget Hotel Brand

                          ibis.com
                       accorhotels.com

ibis, Winner of the Best Budget Hotel Brand – TTG Travel Awards 2019
More than 2,300 hotels worldwide
TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia
6 TTG TRAVEL AWARDS 2019 SPECIAL EDITION

                                     Outstanding
                                  Achievement Awards
                                                           The people who are crazy enough to think they can
                                                            change the world, are the ones who do.
                                                                                             – Steve Jobs

                   Travel Personality of the Year
                   Mario Hardy
                   What does this award mean to you and who do you want to share it with?
                   I’ve been fortunate to do quite well in business and I have over the years gained a repu-
                   tation for being the guy that gets called to help save a business in distress. However, be-
                   ing associated with PATA has given me an enormous sense of purpose and this award
                   gives meaning to the hard work that my team and I have done to revitalise this great
                   organisation. I’m fortunate to work with an exceptional team that are 200% dedicated
                   to PATA’s mission of developing tourism sustainably and responsibly and I share this
                   award with each one of them.

                   What motivates you to excel in all that you do?
                   Motivation comes when you find your “true purpose”, that sense of knowing that your
                   actions are making a positive difference in people’s lives.

                   What advice would you give to the next generation of tourism professionals who desire
                   success in this trade?
                   To be successful in any trade, you need to believe in the mission and be passionate.

                                                                                                                 Mario Hardy
                                                                                                                 CEO, Pacific Asia Travel Association (PATA)

                   Most Sustainable Travel Company
                   Discova
                   What does this award mean to you and who do you want to share it with?
                   We are very proud to receive this award. Discova Asia (formerly Buffalo Tours) has
                   always been passionate about sustainable tourism and responsible travel. Across all our
                   operations and touring activities, we proactively ensure that we minimise our environ-
                   mental impact and add value to the local economies and communities that we live and
                   operate in.
                      This award is a testament to the efforts of our Responsible Travel Working Group
                   and champions who work across our key pillars of sustainability – animal welfare,
                   environmental protection, human trafficking and child protection, social enterprise
                   and community empowerment.

                   What motivates you to excel in all that you do?
                   The difference we can make to the lives of others not just today but for future genera-
                   tions. Ninety-five per cent of our people are local. They have grown up in the com-
                   munities we operate in, so we feel a deep connection and commitment to them, their
                   families and communities. As with anything worth doing, it should be done well so the
                   effort is not in vain.

                   What advice would you give to the next generation of tourism professionals who desire
                   success in this trade?
                   This is a tough trade, be passionate about travel and be clear about what it means to
                   you. At Discova, we believe our purpose is to connect people and places with a world
                   of possibilities. Having a strong purpose is important because success in travel does
                   not come easily – we work in a highly dynamic and super competitive industry. My
                   advice for success is to always put the customer first, have the courage to break away        Suyin Lee
                   from convention and create something that is sustainable.                                     Managing director, Asia, Discova
TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia
Marina Bay Sands Layout/Artwork Approval
Job Title                         Date         Revision   Spec                                                 Team

SAL4843: TTG Travel Awards 2019   07-10-2019     FA       Format specification:                                Copywriter   Carol   Ad Manager    Amelia
                                                          Full Page bleed size : 390mmH x 270mmW
FPFC Ad                                                   Full Page trim size : 380mmH x 260mmW
                                                          Full Page Text area : 356mmH x 236mmW
                                                          Colour: CMYK only                                    Designer     Kris    Stakeholder
                                                          (please do not use Pantone / RGB / Spot colours)
                                                          Format: Hi-res dpi 300, PDF File, with crop marks.

                                   THANK YOU
                              FROM MARINA BAY SANDS
            Awarded Best Convention & Exhibition Centre
                    for the 3rd Consecutive Year
                         We appreciate your continuous support and we’re excited to continue
                                creating even more world-class experiences for you.

                          As Asia’s leading destination for business, leisure and entertainment,
                           Marina Bay Sands ® is home to multiple unique and vibrant venues
                                          which are perfect for every occasion.

                          From luxurious rooms and suites, extensive and flexible event spaces,
                             sumptuous dining, exciting entertainment to the finest in retail,
                            discover everything you need all under one roof, all within reach.

                                                                                                                                    Find out more
                                                                                                                              MarinaBaySands.com/MICE
TRAVEL AWARDS 2019 A celebration of Asia's most outstanding travel and tourism industry stars - TTG Asia
8 TTG TRAVEL AWARDS 2019 SPECIAL EDITION

                                        Travel Hall of Fame
                                                      Don’t be afraid to give up the good to go for the great.
                                                                                              – J D Rockerfeller

                   Best Western Hotels & Resorts                                                         Singapore Changi Airport

                   Olivier Berrivin                                                                      Lee Ching Wern
                   Managing director, international                                                      Associate general manager,
                   operations – Asia                                                                     airport operations management,
                   Best Western Hotels & Resorts                                                         Changi Airport Group

                   What is the most impressive achievement for your company this year?                   What is the most impressive achievement for your company this year?
                   Our acquisition of the WorldHotels Group in February 2019 gave Best                   The launch of Jewel Changi Airport (Jewel). Changi Airport Group (CAG)
                   Western Hotels & Resorts (BWH) the opportunity to enter the upscale and               set out to transform the airport from being just an air transport node to a
                   luxury segments, thus expanding our collection to a full range of 16 brands           destination in itself.
                   covering every sector of the market, from economy all the way up to luxury.              The expansion of Terminal 1 to increase handling capacity and the re-
                                                                                                         development of the open-air carpark in front of the terminal were catalysts
                   It is often said that an organisation is only as strong as its people. What invest-   for CAG to build a mixed-use development located centrally within the
                   ments have your company made in talent development this year?                         Changi Airport complex. With its iconic architecture, lush indoor gardens,
                   We pride ourselves on providing world-class service, so our team is a key             one-of-a-kind attractions, and unique shopping and dining options, Jewel
                   component of our success. BWH’s most significant investment this year is              is a multi-dimensional lifestyle destination for Singapore residents and
                   in Covey, a global leadership training programme that will allow us to instil         international travellers to enjoy.
                   our team with a consistent set of leadership values and competencies. An-
                   other strong element of our HR and training programme is ICARE, which                 It is often said that an organisation is only as strong as its people. What invest-
                   focuses on empowering hotel teams to deliver service excellence.                      ments have your company made in talent development this year?
                      BWIU is our global online training programme with courses for team                 CAG places great emphasis on leadership development, to strengthen the
                   members in all departments. Last but not least, we constantly invite                  capabilities of people managers and leaders across all levels to grow their
                   our senior leaders from around the globe to our conventions and interna-              teams and deepen engagement. As we work with increasing ambiguity and
                   tional meetings each year, a large component of which is education-                   at an accelerated pace of change, we continue to develop new competencies
                   and training-focused so we can also benefit from outsiders’ input and                 and mindsets across CAG, to build greater agility to take on the challenges
                   improve accordingly.                                                                  of the changing operating environment.

                   What can your trade partners and customers look forward to in doing business          What can your trade partners and customers look forward to in doing business
                   with you in 2020?                                                                     with you in 2020?
                   We expect to have a much stronger presence in Asia-Pacific following the              The opening of Jewel Changi Airport in April this year presents opportuni-
                   WorldHotels acquisition, which will translate into a larger team and a new            ties for us to feature Jewel offerings in tour itineraries and packages. We
                   office in Singapore.                                                                  will work closely with our trade partners and continue to explore new and
                      Our regional focus remains on brand development, strengthening our                 innovative marketing initiatives. – Dennis Yim, director, corporate &
                   position in the midscale segment, providing stronger sales and marketing              marketing communications, Changi Airport Group
                   support to our managed and franchised properties, forging new alliances
                   with global partners and continuing to innovate in order to meet the ex-
                   pectations of today’s customers.
10 TTG TRAVEL AWARDS 2019 SPECIAL EDITION

                   Travel Hall of Fame

                   SilkAir                                              Thailand                                               Royal Caribbean
                                                                        Convention &                                           International
                                                                        Exhibition Bureau

                   Foo Chai Woo                                         Chiruit Isarangkun Na Ayuthaya                         Angie Stephen
                   Chief executive,                                     President,                                             Managing director, Asia Pacific
                   SilkAir                                              Thailand Convention & Exhibition Bureau                Royal Caribbean Cruises

                   What is the most impressive achievement for your     What is the most impressive achievement for your       What is the most impressive achievement for your
                   company this year?                                   organisation this year?                                company this year?
                   In 2019, SilkAir continued to commit itself to       Since eight years ago, Thailand Convention &           This year is Royal Caribbean International’s
                   delivering enjoyable and reliable travel experi-     Exhibition Bureau (TCEB) has supported other           Double Quantum Year, first marked by the ar-
                   ences for customers. On the network front,           provinces, apart from Bangkok, to become what          rival of the new Spectrum of the Seas in Asia in
                   SilkAir launched flights to Busan in May 2019,       we call MICE Cities. We have been able to secure       May. This ship has not only taken over the title
                   its first South Korean destination, paving the way   the cooperation of Chiang Mai, Phuket, Pat-            of Asia’s largest and most revolutionary ship,
                   for greater connectivity for travellers between      taya and Khon Kaen in the areas of marketing,          she has also wowed guests with her first-at-
                   Singapore and South Korea.                           promotion and development which have enabled           sea attractions such as SkyPad, the VR bungee
                       SilkAir also announced it will undergo a sig-    them to cater to MICE travellers.                      trampoline experience, AR games and the
                   nificant product upgrade as part of a multi-year        Since then we have been widening the scope          two-deck Ultimate Family Suite which comes
                   programme which will ultimately see it merged        of destination development into Area-Based             with an indoor slide. This is coupled with the
                   into its parent airline, Singapore Airlines (SIA).   Sections, providing budget, manpower, promo-           new six-month season of sister ship Quantum of
                   The merger will eventually encompass a full re-      tion and development plans for other potential         the Seas in South-east Asia, the longest ever for a
                   branding of SilkAir as SIA, with the repainting of   provinces such as Hat Yai, Chiang Rai and Udon         Quantum Class ship here.
                   aircraft and adoption of SIA’s service delivery.     Thani to upgrade their facilities, services and
                                                                        venue standards under the TCEB-initiated Thai-         It is often said that an organisation is only as
                   It is often said that an organisation is only as     land MICE Venue Standard.                              strong as its people. What investments have your
                   strong as its people. What investments have your                                                            company made in talent development this year?
                   company made in talent development this year?        It is often said that an organisation is only as       Over the past year, Royal Caribbean’s efforts were
                   SilkAir’s people development efforts are in line     strong as its people. What investments have your       focused on elevating the way we prepare our
                   with the SIA Group’s banner of “Inspiring Pas-       company made in talent development this year?          workforce for life at sea.
                   sion in People”, a key pillar of the SIA Transfor-   We have partnered SEAC (Southeast Asia                     Approximately 80 per cent of shipboard roles
                   mation Vision.                                       Center), one of the leading human resources            over the next three years will have access to more
                      We believe that people are our greatest asset,    development agencies in Asia, to introduce their       mobile-enabled micro-learning modules, which
                   and in 2019, we continued to increase oppor-         YourNextU programme for TCEB’s manpower.               increases job skills proficiency and improves
                   tunities for personal growth and development,        The focus of the programme is the development          on the speed our crew learn. A full suite of over
                   build capabilities necessary for a future-ready      of mindsets and skillsets which is important for       1,000 learning modules will be made available to
                   workforce, and enhance the overall employee          staff at every level. Business management, digital     all crew.
                   experience for the SIA Group as a whole.             marketing, data analysis and AI are core knowl-            As for our shoreside employees, we have
                      With the aim of engaging and inspiring em-        edge areas we are concentrating on.                    started offering them access to LinkedIn Learn-
                   ployees, SIA held a Learning & Innovation                                                                   ing for personal development.
                   for Everyone (LIFE) event in January 2019,           What can your trade partners and customers look
                   showcasing innovative ideas and applications of      forward to in doing business with you in 2019?         What can your trade partners and customers look
                   new technology along with inspiring talks from       We value our clients’ needs and are aware of           forward to in doing business with you in 2020?
                   guest speakers.                                      their shifting demands, always looking for new,        In addition to Quantum of the Seas in South-east
                                                                        innovative, refreshing, exclusive and once-in-a        Asia, 2020 offers more amplified experiences in
                   What can your trade partners and customers look      lifetime experiences.                                  Asia and beyond for Royal Caribbean’s guests,
                   forward to in doing business with you in 2020?           One particular area we are focusing on is sus-     with the revamped Voyager of the Seas and Allure
                   SilkAir remains committed to consistently            tainability. This year, 2019, will be the first year   of the Seas.
                   improving itself, ensuring quality services and      we are transforming sustainable practices, which          Voyager of the Seas will be back in Singapore
                   offerings amid competition and changing land-        we have been introducing to the industry for the       for 13 more sailings next May and June along
                   scapes. We will continue to strive for excellence    past five years, into one criterion in providing       with her newly added thrills, the Perfect Storm
                   and endeavour to make each customer’s journey        support to MICE groups.                                waterslides duo, ‘Battle for Planet Z’ Laser Tag
                   “A Joy to Fly”.                                          Our aim is to be a leader in proving that busi-    game and more. Allure of the Seas, one of the
                                                                        ness events, a usually large consumer of resourc-      world’s largest, will kick-start her Mediterranean
                                                                        es, can generate positive economic and social          summer season with new features like the Ulti-
                                                                        impacts through their sustainable practices.           mate Abyss world’s tallest slide and Music Hall.
RC TTG MICE Nov FPFC 380Hx260Wmm HighRes.pdf   1   4/10/19   1:14 PM

 C

 M

 Y

CM

MY

CY

CMY

 K
12 TTG TRAVEL AWARDS 2019 SPECIAL EDITION

                   Travel Hall of Fame

                   Royal Plaza                                            Royal Cliff Hotels                                   Lotte Tour
                   on Scotts                                              Group

                   Patrick Fiat                                           Vitanart Vathanakul                                  Harry Baek
                   General manager and chief experience officer (CEO),    CEO,                                                 CEO & president,
                   Royal Plaza on Scotts                                  Royal Cliff Hotels Group and PEACH                   Lotte Tour

                   What is the most impressive achievement for your       What is the most impressive achievement for your     What is the most impressive achievement for your
                   company this year?                                     company this year?                                   company this year?
                   Royal Plaza on Scotts Singapore welcomed guests        In terms of awards, it would be winning the          In April, Lotte Tour’s charter cruise opened its
                   after the completion of a major renovation.            TripAdvisor Traveller’s Choice Award for the         door to coincide with the opening of Incheon
                      Guests can look out for the pops of colours         seventh time, attaining the G-Green Gold Level       Cruise Terminal. This year, which is the 10th
                   and accents of local heritage around the hotel.        award for environmental efforts and responsi-        anniversary of our charter cruise operation, we
                   Wall pieces of Singapore’s old shophouses add a        ble tourism and continuing to receive the TTG        operated a total of five cruises.
                   nostalgic yet contemporary graphic element to          Travel Hall of Fame after many consecutive years.       Moreover, as a result of improved service qual-
                   the scheme. Spot Asian and local touches added            In terms of our renovation projects, we have      ity and customer satisfaction, we won the Korea
                   by inspiring artists and soak in the culture           successfully renovated the Royal Cliff Beach         Service Grand Prix’s grand prize in the travel
                   as their works celebrate the rich heritage of          Hotel working alongside a top architect and          sector for four years in a row. By developing
                   the region.                                            designer. Through our efforts to continually         new products and improving customer service,
                                                                          strive for excellence, our MICE conversion rate is   we will keep on striving to become a trusted
                   It is often said that an organisation is only as       higher than last year by 20 per cent. Finally, our   travel agency.
                   strong as its people. What investments have your       sports club will be hosting the most prestigious
                   company made in talent development this year?          ITF senior Tennis Championship in November.          It is often said that an organisation is only as
                   With the overhaul of the hardware, the heart-                                                               strong as its people. What investments have your
                   ware of the brand has also been enhanced. We           It is often said that an organisation is only as     company made in talent development this year?
                   refreshed our brand values to “C.O.L.O.U.R.S”          strong as its people. What investments have your     To improve our work performance, we hold
                   (Creativity, Ownership, Lovable, Opportunity,          company made in talent development this year?        training sessions for employees. It is not just
                   Unexpected, Real and Sincerity) that helps Chief       Developing our people is always on top of our        simple training, we collect feedback from staff
                   Experience Officers (CEOs)* build experiences          agenda. For our sales and marketing team, we         and apply them to the next training session.
                   that deliver the brand’s new tagline “Colour           have invested in hiring a coach to help improve         We recently held a psychological therapy
                   Your Day”.                                             teamwork via teambuilding exercises. We have         programme for employees called ‘Goodbye
                      Royal Plaza on Scotts also believes in treating     enrolled our people in sales and marketing           Complaint’ which they rated as being highly
                   CEOs as guests as the adage goes: “Happy staff         workshops which include going abroad. We have        satisfying. We believe that employees’ happiness
                   makes happy guests”. One of the investments the        hired trainers to conduct classes for learning       brings about good quality of service and leads to
                   hotel has made for the CEOs include a newly-           English communication skills, business etiquette,    customers’ satisfaction. Thus, we are planning to
                   renovated dining area – Flavours. The space was        hospitality training and appropriate food and        invest in talent development.
                   named by CEOs and incorporates lifestyle touch-        beverage service. We have worked with one of the
                   es such as warm wood tones, a brand new Italian        best mixologists so our bartenders are updated       What can your trade partners and customers look
                   coffee machine and powerpoints for charging            on their knowledge of their craft. We have also      forward to in doing business with you in 2020?
                   mobile devices (as the CEOs get recharged too).        developed a Performance Factor Index which           Lotte Tour keeps developing new regions and
                      *Chief Experience Officers (CEOs) refer to          is tied to the online/offline feedback from our      products to meet customers’ needs. We have been
                   talents of Royal Plaza on Scotts, as every talent      guests. The system allows different departments      operating charter cruises for 10 years now, and
                   plays a key role. Each touch point is significant to   to learn and measure how well they are looking       also have a special charter plane which flies to
                   the guests’ experiences.                               after our guests. Finally, the senior management     various regions such as Cairo, Amman, Santiago,
                                                                          continually finds ways to test and evaluate the      Hokkaido, Oakland and Zhangjiajie.
                   What can your trade partners and customers look        performance of each staff and provide coaching          Lotte Tour is strengthening its competitiveness
                   forward to in doing business with you in 2020?         for them to improve.                                 by providing differentiated travel products and a
                   Royal Plaza on Scotts looks forward to an                                                                   high quality of service.
                   even more exciting year for Singapore’s tour-          What can your trade partners and customers look
                   ism industry with new world-class attractions          forward to in doing business with you in 2020?
                   opening up and events, such as Formula E and           We have just signed a contract to partner with
                   gamescom, coming in to welcome more inter-             a leading networking equipment and software
                   national visitors. The hotel will work even more       company. By the end of this year, Royal Cliff can
                   closely with business partners to tap on emerg-        confidently say that our wifi technology will be
                   ing opportunities and engage guests to deliver         the fastest and most reliable in comparison to
                   authentic and personal experiences.                    other five-star hotels. We have also upgraded
                                                                          other technological infrastructures to make our
                                                                          MICE events extraordinary.
TTG TRAVEL AWARDS 2019 SPECIAL EDITION 13

Regal Airport Hotel                                                                   Singapore Airlines
                                            team and also we partner with                                                         It is often said that an organisation
                                            various institutes to develop trainee                                                 is only as strong as its people. What
                                            programs for overseas hospitality                                                     investments have your company
                                            students to sharpen the skills. Start-                                                made in talent development this
                                            ing from orientation, we cultivate                                                    year?
                                            them with our company values and                                                      We fully agree that our staff are our
                                            commitment to deliver high quality                                                    most important asset. As part of
                                            service. We always teach them to                                                      our digital transformation, we have
                                            keep the spirit to learn, the flexibil-                                               recognised the importance of get-
                                            ity to adapt to changes and various                                                   ting all SIA staff on board, starting
                                            cultures and most of all, to have fun                                                 with better preparing our work-
                                            in this industry!                                                                     force in the digital era through
                                                                                                                                  training and skillset development,
John Girard                                 What can your trade partners and          W K Lim                                     which includes an ambitious goal
Vice president of development, area         customers look forward to in doing        Regional vice president, South-east Asia,   to train all of our ground staff by
general manager (Hong Kong), Regal          business with you in 2020?                Singapore Airlines                          the end of next year in key areas
Hotels International and general manager,   The High Speed Rail link to the                                                       of digital mindset, on data, agile
Regal Airport Hotel                         Mainland, the Hong Kong-Zhuhai-                                                       and design thinking to focus on
                                            Macao Bridge, the Greater Bay Area        What is the most impressive achieve-        customers.
What is the most impressive achieve-        development, and the visionary Belt       ment for your company this year?
ment for your company this year?            and Road Initiative opens the door        SIA is in the third year of our             What can your trade partners and
Consistent higher occupancy than            to immense new travel possibilities,      transformation programme which              customers look forward to in doing
last year.                                  particularly in the development of        covers new initiatives to grow              business with you in 2020?
                                            multi-destination itineraries. Being      revenue, operational enhancements           In September 2019, SIA launched
It is often said that an organisation       a hotel located in close proximity        and improvements in our organisa-           its inaugural flight to Seattle. This
is only as strong as its people. What       to the bridge, Regal Airport Hotel        tional structure. We have also been         will further strengthen the Singa-
investments have your company made          is expecting to receive an influx of      investing heavily in our digital            pore hub by providing customers
in talent development this year?            high value-added overnight visitors,      transformation, with an aim to be           faster and more convenient con-
We treasure talent and the young            and added passenger convenience.          the world’s leading digital airline. We     nectivity from key markets such
generation. Thus we offer various               We will also add the Regala Sky-      are very proud of the achievements          as South-east Asia, South Asia and
training courses for our internal           city Hotel in 2020.                       made to date.                               Australasia to North America.
14 TTG TRAVEL AWARDS 2019 SPECIAL EDITION

                   Travel Hall of Fame

                   Thai Airways                                          Star Cruises                                                Hong Kong
                   International                                                                                                     International Airport

                   Kulkanda B Pokasem                                    Michael Goh                                                 Yueng Wing T
                   Director,                                             President of Dream Cruises & head of international sales,   General manager,
                   Royal Orchid Holidays                                 Genting Cruise Lines                                        Airport Authority Hong Kong

                   What is the most impressive achievement for your      What is the most impressive achievement for your            What is the most impressive achievement for your
                   company this year?                                    company this year?                                          company this year?
                   THAI recently received the Skytrax Awards for         One of Star Cruises’ key highlights in 2019 is the          In 2018, Hong Kong International Airport
                   the World’s Best Airline Lounge Spa and the Best      fact that we are celebrating our 25th Anniversary           (HKIA) handled 74.7 million passengers, mak-
                   Airline Staff in Asia. Furthermore, we received       this year as one of the leading cruise pioneers             ing it the third busiest international passenger
                   global ranking categories – second in the World’s     in Asia.                                                    airport in the world. HKIA was the world’s busi-
                   Best Airport Services 2019; fourth in World’s            Star Cruises continues to be at the forefront in         est cargo airport for the 9th consecutive year in
                   Best Economy Class Airlines 2019; seventh in          developing new markets in the region and also               2018, handling 5.1 million tonnes of cargo.
                   World’s Best Business Class Airlines 2019, fourth     stimulating growth in key contemporary mar-                    The construction of SKYCITY, an integrated
                   in World’s Best Cabin Crew 2019 and Best Cabin        kets, currently from South-east Asia to Taiwan,             development, commenced in 2018. Airport Au-
                   Crew in Thailand 2019. THAI is also proud to be       Hong Kong and China. We are proud that Star                 thority Hong Kong also completed the acquisi-
                   named among Skytrax’s World’s Top 10 Airlines         Cruises’ commitment in offering best-in-class               tion of equity interests of the AsiaWorld-Expo
                   of 2019.                                              services and facilities has resulted in the cruise          (AWE), a major facility on the airport island,
                                                                         line’s induction into the prestigious Travel Hall           with a view to enhancing synergies between the
                   It is often said that an organisation is only as      of Fame for the 12th year in 2019, in recognition           future developments of AWE and SKYCITY.
                   strong as its people. What investments have your      of winning Best Cruise Operator in the Asia-                   A smart airport is a key development strat-
                   company made in talent development this year?         Pacific for 10 consecutive years.                           egy for HKIA. In 2018, 44 e-security gates were
                   As a large organisation comprising core business                                                                  installed with facial recognition technology.
                   and business units (technical, catering, opera-       It is often said that an organisation is only as               On the cargo front, HKIA became the world’s
                   tions, ground equipment, cargo and mail com-          strong as its people. What investments have your            first airport to receive IATA’s Centre of Excellence
                   mercial), THAI has developed its own in-house         company made in talent development this year?               for Perishables Logistics (CEIV Fresh) certifica-
                   training programmes suitable for each function.       Star Cruises is proud to be an Asian-based com-             tion for handling high-value, perishable goods.
                      THAI is also working in cooperation with           pany with over 25 years of valuable experience
                   other external academic establishments as well as     in pioneering the Asian cruise industry, which is           It is often said that an organisation is only as
                   industry partners to develop training curricula       built on the rock-solid foundation of our valu-             strong as its people. What investments have your
                   for employees in terms of both technical and          able employees from diverse nationalities and               company made in talent development this year?
                   English language skills.                              backgrounds, each having a significant role in the          In 2018/19, Hong Kong International Aviation
                      Recently, talent development training courses      success and milestones of Star Cruises.                     Academy (HKIAA) delivered over 1,200 courses
                   were introduced to identify individual abilities         As we move ahead, we will continue to train              to 40,000 participants. HKIAA also launched the
                   and to help arrange appropriate training pro-         and develop the next generation of leaders for              Advanced Master in Air Transport Management
                   grammes for them in preparation for their future      the cruise industry – both our in-house talents             Programme with Ecole Nationale de l’Aviation
                   career path towards top management.                   and also new recruits – setting a career growth             Civile for aviation practitioners.
                                                                         path for employees to move up the ranks and ac-                 The International Civil Aviation Organisation
                   What can your trade partners and customers look       quire and apply new skill-sets across the different         (ICAO) accredited HKIAA as a full member of
                   forward to in doing business with you in 2020?        fields within the company and the group.                    its TRAINAIR PLUS Programme and an Avia-
                   THAI’s products and services will be offered                                                                      tion Security Training Centre. HKIAA is now
                   through business alliances. Currently, a project      What can your trade partners and customers look             working to become an ICAO Regional Training
                   is underway for THAI to collaborate with Café         forward to in doing business with you in 2020?              Centre of Excellence.
                   Amazon to expand business in Thailand and the         We have our trade partners to thank for vot-
                   Asian region. The mobile application also helps       ing and believing in us, and most importantly               What can your trade partners and customers look
                   to increase business by selling ancillary products,   for their continuous support over the years. We             forward to in doing business with you in 2020?
                   such as an increase in excess baggage allowance,      deeply value our trade partners and together, we            By 2020, Terminal 1 (T1) enhancement and car-
                   travel insurance, airport limousine services, car     will continue to innovate and provide exciting              park expansion projects will be completed and
                   rental and hotels. Customers will also be able to     and unique cruising experiences and itineraries             the Sky Bridge, a weatherproof footbridge con-
                   purchase products online through the eCom-            for the growing cruise segment. We will con-                necting T1 and the North Satellite Concourse,
                   merce platform. – Sumeth Damrongchaitham,             tinue to work closely with our trade partners to            will be in operation. In parallel, the first hotel
                   president, Thai Airways International                 provide all the necessary support to promote                with 1,000 guest rooms and suites in SKYCITY
                                                                         cruising as a choice vacation with attractive op-           will be opened by 2020. – C K Ng, executive
                                                                         portunities, including the Fly & Rail cruise, as            director, airport operations, Airport Authority
                                                                         well as the growing MICE sector.                            Hong Kong
Hong Kong International Airport (HKIA), the world’s busiest air cargo gateway
                                          and the third busiest international passenger airport with an air network
                                          covering over 220 destinations worldwide, has been inducted into TTG Travel
                                          Hall of Fame since 2013. HKIA is committed to sustainable development and
                                          aspires to be the finest in the world.

                                                                                                   JIANGMEN
                                                                                                                          DONGGUAN

                                                                                                                                           FOSHAN ZHUHAI
                                                                                                              ZHONGSHAN
                                                                                                                                 HUIZHOU
                                                                                                                                                           SHENZHEN
                                                                                                                                                           GUANGZHOU   HONG
                                                                                                                                                                  MACAO  JIANGMEN
                                                                                                                                                                      KONG
                                                                                                                                                                         ZHAOQIN DONGGU       FOSH
                                                                                                                                                                                G ZHONG AN         AN
                                                                                                                                                                                       SHAN   HUIZHOU SHENZH
                                                                                                                                                                                                     ZHUH    EN HON
                                                                                                                                                                                                             MA G KON
                                                                                                                                                                                                          AIGUA   CAO GDON
                                                                                                                                                                                                                NGZ       HUI
                                                                                                                                                                                                                              ZHO
                                                                                                                                                                                                                    HOU ZHO GGU
                                                                                                                                                                                                                       JIA   NG   U
                                                                                                                                                                                                                                  AN
                                                                                                                                                                                                                        ZH NG SHAN
                                                                                                                                                                                                                       HO AO MEN
                                                                                                                                                                                                                  M
                                                                                                                                                                                                                 GU AC
                                                                                                                                                                                                                         NG QIN
                                                                                                                                                                                                                           KO G
                                                                                                                                                                                                                SH ANGZHAONG
                                                                                                                                                                                                            FOZHUEN
                                                                                                                                                                                                                  HAZH OU
                                                                                                                                                                                                      DOHUIZSH
                                                                                                                                                                                                                      EN
                                                                                                                                                                                                 ZH NG HOAN           I

                                                                                                                                                                                                                                                                         WUYISHAN
                                                                                                                                                                                             ZHJIANON GSGU
                                                                                                                                                                                                    GM HAAN
                                                                                                                                                                                                            U
                                                                                                                                                                                         M HONGAOKOQING
                                                                                                                                                                                                       EN N
                                                                                                                                                                                  SH ANA CA NG
                                                                                                                                                                                    GU

                                                                                                                                                                              FOZHUH ZHEN    O
                                                                                                                                                                                    EN GZHO

                                                                                                                                                                                                                                                                              XIAN
                                                                                                                                                                                            U
                                                                                                                                                                D U     H H     S         AI
                                                                                                                                                              ZH ONG IZH AN
                                                                                                                                                                ON GU OU
                                                                                                                                                   ZHJIAN         GS
                                                                                                                                                                     H AN
                                                                                                                                           M HONGAKOQGINMENAN
                                                                                                                             SHGUANA

                                                                                                                                                                                                                                                                             SHANGHAI
                                                                                                                                    C ONG G
                                                                                                                                   G A
                                                                                                  FOZHUHNZHZH OU
                                                                                                                O               E
                                                                                                                                                                                                                                                                  DALLAS
                                                                                              D HU SH    A EN
                                                                                            ZH ONGIZH AN I                                                                                                                                                        BRISBANE
                                                                                          JIA ON GU OU
                                                                                      HOZHAONGM
                                                                                                                                                                                                                                                                  LEIPZIG TOKYO TOKUSHIMA
                                                                                                                                                                                                                                                                               SAN FRANCISCO
                                                                                                 GS
                                                                                                    H AN
                                                                                   GUMA G KOQING  ENAN
                                                                                         N
                                                                               SH ANG CA NG
                                                                           F ZH ENZ ZHO O
                                                                     HU OS UHAHEN U                                                                                                                                                                             DOHA JIEYANG DAEGU
                                                                  ZHDONGIZHHAN I                                                                                                                                                                              JEDDAH SANYA NEW YORK
                                                                JIA ON GU O
                                                             Z        G     U
                                                            HO HA NGMSHA AN                                                                                                                                                                                      LOS ANGELES PHILADELPHIA
                                                          MA NG KOQIN EN N                                                                                                                                                                                       KOMATSU ISTANBUL
                                            SH UAN CA ONG G
                                                      G

                                      H FOZHUEH NZGZHO O
                                                  H U                                                                                                                                                                                                         KHABAROVSK BAKU
                                        U  S     A EN
                                   ZHDONGIZHHAN I
                                                                                                                                                                                                                                                               MILANJAKARTA
                                                                                                                                                                                                                                                               CHANGCHUN
                                 JIA ONG GU OU                                                                                                                                                                                                                           NANNING SENDAI
                           ZH                  NG SH AN
           MHAONGAKOOQINMGENAN                                                                                                                                                                                                                                    HOUSTON OSAKA
                                                                                                                                                                                                                                                                  WARSAW ONTARIO
               C NG
         SHENNGZHA
               GUA
                    O                                                                                                                                                                                                                                             GUILIN KAGOSHIMA
                  OU                                                                                                                                                                                                                                                 INDIANAPOLIS
         ZHUHZAHEN                                                                                                                                                                                                                                                    GUADALAJARA
         FOSHAN  I                                                                                                                                                                                                                                                    MADRID
          HONGNKGONG                                                                                                                                                                                                                                                  HANOI
                                                                                                                                                                                                                                                                      WENZHOU
                                                                                                                                                                                                                                                  O|HELSIN
                                GUAANN
                  DO
                                                                                     ICH|             BEIJING                                                                                                                                 RONT                                           ICAGO|ISTANB
                                      H
                                NGS
                          ZHOIANGM
                                          EN

                                DON|SYDNEY
                                                                                                                                                                                                                                                                             MUNICH
                                                                                                                                                                                                                                                                                                                                                                   | BANG
                            J

                                                                                  ZUR                         |                                                                        QIN                                                  |TO
                                                                                                                                                                                                                                                          K        I|S                   CH                                                           SCOW
                                                                                                                                                                                                                                                                              SEOUL
                                                                                                                                                                                                                                                                                                                          UL
                          LON                                                                                                                                                                                                                                                         A|                                                                                  KOK
                                                          |LA              IN
                                                                              |                                                                                                                                                        NG                              A
                                                                                                                                                                                                                                                                               MALE
                                                                                                                                                                                                                                                                                                                                                    O
                      |                                      NZ            A
                                                                                                                                                                                                      G
                                                                                                                                                                                                                                                  HUALIEN WUHAN                       N                                        |C                 |M                              |S
                                                                                                                                                                                                                                                                                                                                             TH
                 EN
                                                                                       PENANG                                                                                                                                                                                                      MAURITIUS
                                                                                                                                                                                                                             NA

                                                                                                                                                                                                                                                                         IPA

                                                                                                                                                                                                                                                                                N
                                                                                                                                                                                                        DA

                                                                                                                                                                                                                                             VLADIVOSTOK
                                                                                                                                                                                                                                                                               VIE

                                                                                                                                                                                                                                                                                                                                                           TOKYO
                                                                      HR
  YO NAG

                                                                                                                                                                                                                                                                                                                                                                                              RT KI

                                                                                                                                                                                                                                                                                          MUNICH

                                                                                                                                                                                                                                                        OSAKA LIEGE HAIKOU NAIROBI
                                                                                                                                                                                                                                                                                                                                LA
                                                                                                                                                                                                                        PE

                                                                                                                                                                                                                                                                             N

                           MALE PHNOM PENH NADI
                                                                                                                                                                                                               O

                                                                                                                                                                                                                                                                                                                                                                                            PE LSIN

                                                                                                                                                                                                                                                                                                               HANGZHOU
                                                                                                                                                                                                                                                                                                                                         R
                                                                HO
    NA OYA

             M

                                                                  BA

                                                                                                                                                                              JIEYANG
                                                                                                                                                                                                                                                                                                                                                                                   EO

                                                                                                                                                                                                                                                                                                                                                                                                H
                                                                                                                                                                                                                                                                                                                                    RK
                                                                                                                                                                                                                                                                                                                                     PE

                                                                           TAIPEI NEW YORK CHENGDU TOKUSHIMA
                                                                                                                                                                                                                                                                                                                                                  ALMATY
         XIA

                                                                                                                                                                                                                                                                                                               CHIANG RAI
                                                                  U
      GO

                                                                                                                                                                                                                                                                                                                                                                                        HE

                 CEBU HAIKOU BOSTON
                                                                                                                                                                                                                                                                                                                                                                                       UL

                                                                                                                                                                                                                                                                                                                                                                          DHAKA         YIWU
                                                                                                                                                                                                                                                                                                                                             GUILIN
       CHEJU
                                                                                                                                                                                                                                                                    KRASNOYARSK NEWARK                            QINGDAO
                                                                                                                                                                                                                                       BARCELONA NINGBO
                                                                                                                                                                                                                                                                                                                                                                         YUNCHENG

                            TAKAMATSU                                                                                                                                                                                                                                                                             MIYAZAKI
        SIEM REAP GUANGZHOU TAITUNG MANILA TAINAN HARBIN HO CHI MINH LANZHOU DENPASAR HYDERABAD CINCINNATI UDON THANI GUAM
             MANDALAY PORT MORESBY DAEGU                                                                                                   AUCKLAND                                                                                                                           WUYISHAN SENDAI MUSCAT                                                                NANCHANG XIAMEN
                                                                                                                                ZHANGJIAJIE
                                                                         DUBAI SHANGHAI
               LONDON                                                                                                                                                                                                                                                                                                                                              KUMAMOTO
                                                                                                                        DA NANG

                               TOKUSHIMA XUZHOU INDIANAPOLIS YANGON WENZHOU KUWAIT VIENNA
        CHONGQING                                                      SHIJIAZHUANG                                                                                                                                                     HUANGSHAN    KALIBO LUXEMBOURG TOOWOOMBA                                                                           CLARK
        PHUKET                                                                                                                                                                                                                                                                                                                                       OAKLAND DOHA GUADALAJARA

                                                                                                 HONG KONG
        BEIJING FUZHOU SIEM REAP                                               NHA TRANG
                                                                                    ZURICH                                                                                                                                                                                                               WENZHOU
                                                                                                                                                                                                                                                                                                                                                      ONTARIO
                                                                                                                                                                                                                                                                                                                                                  KOMATSU       MALE ZHANJIANG
                                                                                                                                                                                                                                                                                                                                                                      MUNICH
        MANCHESTER AMMAN STOCKHOLM                                                                                                                                                                                                                                                                       SIEM REAP GUIYANG ULAN BATOR
                                           BAHRAIN TAICHUNG                                                                                                                                                                                                                                                               SEOUL LOS ANGELES MUMBAI
        SURABAYA             TOKUSHIMA                                SHENYANG                                                                                                                                                                                                                                                                      TOKUSHIMA
                            MADRID                                                                                                                                                                                                                                                                       KOH SAMUI
         ZHENGZHOU                                                                                                                                                                                                                                                                                      ANCHORAGE                                                           CHRISTCHURCH

                                                                                                                                                      www.hongkongairport.com

CMY K                                                                                                                                                                                                                                                                                                                      HKIA Ad (TTG Asia Travel Awards) - 16 Aug 2019
                                                                                                                                                                                                                                                                                                                                         Trim size: 380mm(h) x 260mm(w)
                                                                                                                                                                                                                                                                                                                                       Bleed size: 390mm(h) x 270mm(w)
16 TTG TRAVEL AWARDS 2019 SPECIAL EDITION

                   Travel Hall of Fame

                   Hertz                                                     Sabre Asia Pacific                                    Travelport
                   Asia Pacific

                   Brigette Tan                                              Brett Thorstad                                        Mark Meehan
                   Senior manager – loyalty & partnership marketing, Asia,   Vice president sales management South East Asia &     Managing director, Asia Pacific, Middle
                   Hertz Asia Pacific                                        APAC joint ventures,                                  East and Africa (APACMEA),
                                                                             Sabre Travel Network                                  Travelport

                   What is the most impressive achievement for your          What is the most impressive achievement for your      What is the most impressive achievement for your
                   company this year?                                        company this year?                                    company this year?
                   As part of the company’s growth plan, Hertz Asia          To address the greater need for personalization,      This exciting year is a true testament of Travel-
                   has commenced operations in Taiwan and Viet-              Sabre has launched Sabre Red 360. Now in the          port’s commitment to leading a new era in travel
                   nam and appointed General Sales Agents (GSA)              process of being fully deployed across Asia-          technology and distribution methods.
                   in Macau, Cambodia, Laos and Myanmar. By                  Pacific, this new, revolutionary platform will           As a GDS evolving to become a true technol-
                   operating globally and applying local knowledge,          change the way travel agents do business.             ogy enabler, we have been continuously innovat-
                   Hertz delivers consistent quality car rental ser-            Sabre Red 360 is Sabre’s smartest workflow,        ing and experimenting with new technologies
                   vice, which resonates with customers wherever             changing how travel agencies across the region        such as AI, VR/AR, cloud computing and block-
                   they are in the world.                                    book travel, brand and build their offer to better    chain, to make travel continually better.
                                                                             cater to traveller needs. With Sabre Red 360, the        In the NDC arena, having been the first GDS
                   It is often said that an organisation is only as          speed to productivity helps bring new agents into     to make a live NDC booking in October 2018,
                   strong as its people. What investments have your          the fold faster than before, achieving two times      Travelport has since completed onboarding
                   company made in talent development this year?             the productivity in their first two to four months,   quite a few agencies, connected to five European
                   Hertz understands that people are an integral             with booking volumes matching counterparts            airlines’ NDC content, and processed the first live
                   part of any business and have an influential              with twice their tenure.                              test GDS bookings of Qantas’ NDC content.
                   leadership culture in place, which identifies and
                   develops in-house talent. At Hertz, we always             It is often said that an organisation is only as      It is often said that an organisation is only as
                   look to promote internally, rather than search            strong as its people. What investments have your      strong as its people. What investments have your
                   outside the organisation. This is achieved in a           company made in talent development this year?         company made in talent development this year?
                   number of ways from formal training, exposure             As we continue to transform Sabre into an             This is a particularly rewarding year for Travel-
                   to new projects, mentoring and coaching.                  organisation where people are enabled to do           port, as we have been experiencing a transition
                      The current regional and global matrix                 their best work, we are proud to say that 2019 has    phase with the changing ownership of the com-
                   management structure encourages knowledge                 been identified as the year of people and culture     pany. The transition has been very smooth and
                   sharing and collaboration across regions to help          by our global leaders, and we have decided to         successful. We have made considerable invest-
                   people achieve their professional and personal            continue making this a business priority going        ment in our employees, helping them explore the
                   career goals.                                             forward. This means that Sabre has invested           massive opportunities unlocked by the changes
                      Operating around the world, Hertz offers               significant resources in collecting employee          within our company. I am also deeply thankful
                   international opportunities; something that               feedback and transforming ideas into tangible         for our teams’ customer-centric spirit and hard
                   is desirable in today’s job market and helps us           actions. We recently launched LinkedIn Learn-         work to deliver improved choice, superior travel
                   retain and attract new talent.                            ing for all employees. Additionally, we have also     content and enhanced user experiences for
                                                                             introduced a new global policy that entitles Sabre    our customers.
                   What can your trade partners and customers look           employees to 12 weeks of paid parental leave.
                   forward to in doing business with you in 2020?                                                                  What can your trade partners and customers look
                   Hertz is currently undergoing a technology                What can your trade partners and customers look       forward to in doing business with you in 2020?
                   transformation, rolling out a new cloud-based             forward to in doing business with you in 2020?        With new ownership, new leadership and our
                   CRM program. Also, Hertz is in the process of             As the leading technology provider to the global      ongoing commitment to become the partner of
                   launching a faster and more flexible mobile app           travel industry, we are committed to investing        choice for customers, we are looking forward to
                   and developing a unique core rental and reserva-          in research and innovation. Sabre has a long          continuing on the momentum we are already
                   tion system. This system will make the car rental         history of technology leadership in retailing, dis-   building. In 2020, we will continue to progress
                   experience even more effective and efficient to           tribution and fulfilment within the $1.7 trillion     from the initial implementation phase into the
                   deliver the best customer experience possible.            travel marketplace.                                   ongoing delivery of NDC. With our NDC API
                      Hertz prides itself on combining the latest               Over the past two years, Sabre has focused         Trip Services launching soon, we will deliver
                   technology, premium vehicles and excellent                on reinvigorating and transforming Sabre to           NDC for more customers, helping our travel
                   customer service, going that extra mile to deliver        continue to accelerate innovations to the market,     partners distribute their content exactly as they
                   the best car rental solution to meet a range of           recently taking an important step in that journey     wish to do so.
                   customer needs.                                           by opening its Innovation Lab in Boston. Sabre’s         We will also continue to invest in the speed
                      Through investing in technologies and strate-          global research and development arm explores          and quality of our search, shopping, travel man-
                   gies, Hertz is well positioned to meet future             novel uses of big data, machine learning, AI and      agement and robotics capabilities and as we have
                   customer expectations and work with our trade             other emerging technologies to shape the future       always done, look at ways to use new technolo-
                   partners seamlessly in the years to come. – Eoin          of travel. – Todd Arthur, vice president, Sabre       gies to make the process of buying and managing
                   MacNeill, vice president, Hertz Asia Pacific              Travel Network Asia Pacific                           travel continually better for everyone.
A great journey is one that ends with a trophy.

                Our great journey started over 100 years ago with a desire to deliver a
                positive and caring customer experience at every rental touch point.

                Today, we are honored to be awarded TTG Asia Travel Hall of Fame
                Best Car Rental Company, once again, for delivering first class
                customer experiences throughout Asia and the world.

                Hertz. We’re here to get you there.

HZ19_0152 TTG Travel Awards Supplement Ad Full Page Asia v3.indd 1                        10/30/2019 11:13:12 AM
18 TTG TRAVEL AWARDS 2019 SPECIAL EDITION

                   Travel Hall of Fame

                   Banyan Tree Spa                                         Qatar Airways                                       Raffles Hotel
                                                                                                                               Singapore

                   Thida Bampenthamnamsuk                                  Jared Lee                                           Jesmine Hall
                   Spa manager,                                            Regional vice president South-east Asia,            Director of marketing communications,
                   Banyan Tree Spa                                         Qatar Airways                                       Raffles Hotel Singapore

                   What is the most impressive achievement for your        What is the most impressive achievement for your    What is the most impressive achievement for your
                   company this year?                                      company this year?                                  company this year?
                   Banyan Tree Spa Sanctuary Phuket’s programme,           The highlight of this year for Qatar Airways        In 2019, the iconic Raffles Hotel Singapore
                   Sanctuary Wellbeing, has received encouraging           would definitely be winning Skytrax World’s Best    welcomes guests to a newly restored hotel, fol-
                   feedback from guests in the past year. Sanctu-          Airline 2019. We made aviation history by being     lowing a careful and sensitive restoration that
                   ary Wellbeing, a unique wellbeing programme,            the only airline in the world that has won this     has breathed new life into our beautiful building.
                   was designed internally by a team of experts and        award five times. Qatar Airways also clinched the   With enhanced comfort and splendour for the
                   practitioners and offers an extensive calendar          Skytrax World’s Best Business Class, World’s Best   discerning traveller, guests are invited to immerse
                   of more than 50 activities across four curated          Business Class Seat and Best Airline in the Mid-    in our striking architecture, heritage and graceful
                   tracks, each addressing specific wellbeing objec-       dle East as well.                                   service for that unique feeling of being some-
                   tives while providing guests an opportunity to                                                              where very special.
                   uplift their overall state of wellness. With the suc-   It is often said that an organisation is only as
                   cess of this initiative and consumers’ increasing       strong as its people. What investments have your    It is often said that an organisation is only as
                   focus on holistic wellbeing, Banyan Tree Spa is         company made in talent development this year?       strong as its people. What investments have your
                   seeking to introduce this to other properties and       Our people are definitely our asset, and Qatar      company made in talent development this year?
                   cater to changing consumer demands.                     Airways has an extensive learning and develop-      An organisation is only as good as its people. A
                                                                           ment programme in place to provide continuous       large number of our colleagues have been with
                   It is often said that an organisation is only as        training for our staff in both their respective     the hotel for many years; some more than 20
                   strong as its people. What investments have your        fields and in leadership development.               years. We believe in providing constant on-the-
                   company made in talent development this year?                                                               job training, including adapting to technological
                   To develop capabilities for the future and              What can your trade partners and customers look     changes. There are succession plans in place in all
                   maintain an industry leadership position, the           forward to in doing business with you in 2020?      departments to ensure continuity.
                   Spa Academy has elevated and bolstered training         Qatar Airways looks forward to meaningful              At the same time, we also provide opportuni-
                   curriculum with specialties in physiotherapy,           partnership and synergy with our trade partners     ties for colleagues to take on leadership roles in
                   fitness and naturopathy amongst others, further         where we continue to bring the best aviation ex-    various committees within the hotel that will give
                   enhancing the Spa Academy’s competitive ad-             perience and greater connectivity to our custom-    them the chance to add variety to their work.
                   vantage. The more robust team of professionals          ers with new upcoming route launches. Together
                   with an all-rounded talent pool puts the Spa in         with our trade partners, we hope to grow the        What can your trade partners and customers look
                   a more strategic position to create new products        travel segment in the APAC region in years to       forward to in doing business with you in 2020?
                   and services to meet the demands of growing             come. – Marwan Koleilat, senior vice president      The restored Raffles will continue to refine its
                   wellbeing segments.                                     for APAC, Qatar Airways                             hallmark experiences while introducing new
                                                                                                                               distinctive ones.
                   What can your trade partners and customers look                                                                Guests can look forward to modern comforts
                   forward to in doing business with you in 2020?                                                              and amenities whilst retaining the signature co-
                   In 2020, Banyan Tree Spa looks forward to col-                                                              lonial architecture and views of verdant gardens
                   laborating with global wellness practitioners and                                                           and also experience our legendary service as
                   industry members to enhance and expand our                                                                  they enjoy newly opened bars, restaurants and
                   existing wellbeing offerings. Guests can also look                                                          boutiques whilst exploring graceful courtyards
                   forward to more innovative spa therapies and                                                                and relaxing in cosy social spaces.
                   wellbeing experiences as the team works towards                                                                Raffles Singapore is also the ideal address for
                   presenting a more extensive selection of activities                                                         elite corporate events and glittering social galas.
                   to address different aspects of wellbeing.                                                                  Well-planned meetings, events and celebrations
                      We are also looking to present a fresh new                                                               complemented by impeccable service, charming
                   look across all Spa outlets through multiple                                                                decor and exceptional catering all come together
                   channels. This initiative stays true to our com-                                                            to create an unforgettable experience. With 2,500
                   mitment of constantly innovating and improving                                                              square metres of resplendent event spaces, all
                   service deliverables. Along with the new look, the                                                          celebrations at Raffles will be unparalleled. This
                   team will also be conveying a more well-rounded                                                             includes event spaces which are conveniently
                   interpretation of Banyan Tree Spa’s philosophy of                                                           located in close proximity on the same level –
                   nature-inspired wellness therapy and a Sanctuary                                                            great for larger premium events with a need for
                   of the Senses for all our guests. – Ho Ren Yung,                                                            breakout rooms. – Christian Westbeld, general
                   vice president, Brand HQ, Banyan Tree Spa                                                                   manager, Raffles Hotel Singapore
You can also read