Your Premier Travel Plus Pack - PRINERGY 3 - Barclays
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JOB LOCATION:
PRINERGY 3
Your Premier Travel Plus Pack
No longer available to new customers since 6th July 2015.
BAR_9912283.indd 1 21/10/2016 17:581
Welcome to your Premier Travel Plus Pack You’ll fin
Enjoy more comfort and reassurance while you’re away with UK and in your P
European RAC Cover, Worldwide Travel Insurance1, and access to them ca
airport lounges around the world. You’ll also have peace of mind that 3 Wo
your credit and debit cards are protected if they’re lost or stolen. 44 RA
All for £11.50 a month. 65 Air
Don’t forget to save the phone numbers below in your mobile phone 70 Ca
so they’re always to hand when you need them. 80 Ov
81 Ab
Please note from 6th July 2015 this Pack is no longer available to new 83 Ad
customers. However, the Pack will continue to operate as usual for
existing Pack holders.
Features you can enjoy now Features you’ll need Things to
to register for
Check you
Worldwide Family RAC Comprehensive Airport Lounge Access To avoid payi
Travel Insurance Breakdown Cover You’ll be welcomed into more than worth checki
800 airport lounges worldwide, to or overlappin
Whether you’re skiing on the slopes You can relax when you drive as you
at Chamonix or exploring the Great now have RAC Roadside Recovery, At
start your journey in a relaxed or policies.
environment. You have 6 visits every
Barrier Reef, you and your family1 are Home & Onward Travel in the UK –
year to use yourself or share with Multi Pack
covered. Includes a 24-hour medical and breakdown cover in Europe.
your family and friends3. When you ad
emergency support line.
For assistance 24/7, 365 days a year:
Call our Travel Insurance Helpline on To register, download our mobile app, account, you
0800 158 2697*. From the UK, call 0800 051 2254* which can be found through iTunes or £2 per month
Google Play, called Traveller App or
If you or your family have a When travelling in Europe, call visit barclays.dragonpasstraveller.
pre-existing medical condition: +44 161 452 0445*. com or call 03 332 205 599*
Call us on 0800 158 2695* to check
whether it can be covered2. Card Secure
One call and any lost or stolen debit
and credit cards will be cancelled
immediately and re-ordered for you.
You’ll also have a key-retrieval
service.
To register call us as soon as possible
on 0800 158 3198*
Each account holder and his/her domestic partner must be under 70 years of age at the start of any trip to qualify for travel insurance.
1
Covers children under 18 years of age (under 23 years of age if still in full time education and living at home outside of term time) travelling
with the account holder or his/her domestic partner. All trips must start and end in the UK and last no longer than 31 days.
Pre-existing medical conditions are not covered at any time under this policy unless they have been disclosed to and accepted by
2
our Medical Assessment team.
Additional lounge visits can be purchased via your Traveller app, or by calling us on 03 332 205 599*. Some lounges restrict the entry of
3
children, so please check beforehand.
BAR_9912283.indd 2 21/10/2016 17:581 2
You’ll find terms, conditions and exclusions for the features included
K and in your Premier Travel Plus Pack on the following pages (please read
to them carefully so you’ll know what’s covered – and what’s not).
d that 3 Worldwide Travel Insurance
n. 44 RAC Comprehensive Breakdown Cover
65 Airport lounge access
phone 70 Card Secure
80 Overdraft Daily Fees
81 About Our Insurance Services
to new 83 Adding a Pack to your Current Account
l for
ll need Things to know
Check you’re not covered elsewhere Changed your mind?
Access To avoid paying for cover you don’t need, it’s If you decide you don’t want this Pack, you have
more than worth checking that you don’t already have similar 14 days to contact us to cancel and we’ll refund
rldwide, to or overlapping cover on other packaged accounts any fees you may have paid. We can’t refund after
elaxed or policies. this date, although you can still cancel at any time.
6 visits every The 14-day period begins on the day you receive
hare with Multi Pack Discount this Welcome Pack.
. When you add more than one Pack to the same Remember, your account is available without a
ur mobile app, account, you’ll receive our multi-Pack discount of Pack, and with no monthly account fee.
ough iTunes or £2 per month for each additional Pack you add.
eller App or To cancel, contact us on 0345 7 345 345, visit
asstraveller. your nearest Barclays Branch or tell us by writing
5 599* to Barclays, Leicester LE87 2BB.
stolen debit
cancelled
ered for you.
trieval
on as possible
el insurance.
m time) travelling
pted by
ct the entry of
BAR_9912283.indd 3 24/10/2016 09:243
Worldwide Travel Insurance Travel Ins
Policy Number 70FQ60 Medical Risk
You must te
conditions. P
• There is no need to register before you travel. on page 19.
Lines are op
• Cover for: 9am-5pm S
• any named account holder and their domestic partner, if under 70 Upgrades 08
Details of up
years of age. Children must be under 18 years of age (or under 23 to obtain a q
years if in full time education). All insured persons must be UK tell them yo
residents. Insurance cu
• holidays anywhere in the world (in the UK and Isle of Man, you need Lines are op
8am-6pm S
at least two consecutive nights in pre-booked holiday
24-hour Wo
accommodation). Assistance
• holidays of up to 31 days that start and end in the UK (can be In case of m
0800 158 2
extended up to 90 days by calling 0800 158 2696*).
In case of m
• You must call 0800 158 2695* to tell us about pre-existing medical call (+44) 1
conditions. If you fail to tell us about medical conditions before booking Travel Assist
trips, this will result in no cover being provided for claims arising from the Please see p
undisclosed condition. provided by
are open 24
Please take time to read this booklet as it contains important information
General Trav
about your Worldwide Travel Insurance. From outsid
Section 1 is your Policy Summary and this gives you brief details of the cover are open 24
provided by your insurance. Legal Expen
0800 158 26
Section 2 is your Policy Cover and fully explains the limits and conditions Please see p
of your insurance. Lines are op
Customer Se
For a list of f
aviva.co.uk/
If you are un
require, call
Lines are op
8am to 6pm
Sunday.
*Telephone
For our joint
or monitored
BAR_9912283.indd 4 21/10/2016 17:583 4
Travel Insurance Helplines FCO Travel Advice – Know Before You Go
Medical Risk Assessment 0800 158 2695*
You must tell us about any pre-existing medical
conditions. Please see the Medical Declaration
on page 19.
As a partner in the Know Before You Go
Lines are open 8am-8pm Monday to Friday,
campaign, we are working with the Foreign and
9am-5pm Saturday.
Commonwealth Office (FCO) to help British
0 Upgrades 0800 158 2696* travellers stay safe overseas.
Details of upgrades available are on page 16 –
to obtain a quote call the upgrade helpline and Before you go overseas check out the FCO
tell them you are a Barclays Worldwide Travel website at fco.gov.uk/travel, it is packed with
Insurance customer. essential travel advice and tips plus up-to-date
information about different countries.
Lines are open 8am-10pm Monday to Friday,
ed We are not responsible for the content of other
8am-6pm Saturday and 10am-4pm Sunday.
websites.
24-hour Worldwide Medical Emergency
Assistance
In case of medical emergency (UK) call
0800 158 2691* (fax 01603 604 962)
In case of medical emergency (Worldwide)
call (+44) 1603 604 978
Travel Assistant 0800 158 2694*
e Please see page 18 for details of the services
provided by the Travel Assistance helpline. Lines
are open 24 hours a day
General Travel Claims 0800 158 2692*
From outside the UK call (+44) 1603 604 979 Lines
r are open 24 hours a day.
Legal Expenses Claims & Advice
0800 158 2693*
Please see page 32 for details.
Lines are open 24 hours a day
Customer Services
For a list of frequently asked questions, please see
aviva.co.uk/barclayspremiertravelpluspackFAQ.
If you are unable to find the information you
require, call us on 0800 158 2697*.
Lines are open 8am to 10pm Monday to Friday,
8am to 6pm Saturday and 10am to 4pm
Sunday.
*Telephone Call Recording
For our joint protection calls may be recorded and/
or monitored.
BAR_9912283.indd 5 21/10/2016 17:585
Guide to your Premier Travel Plus Pack Worldw
Section 1 – P
Worldwide Travel Insurance policy This is a sum
full terms and
Contents found in Sect
you read the
future referen
6 Section 1 34 Section K Who is the in
Mugging The insurer is
6 Keyfacts – your Worldwide Travel Insurance 34 Section L What is Worl
This Travel In
Policy Summary Catastrophe cover costs that m
12 Other Important Information about your 35 Section M What are the
policy Pet Care Insurance?
• Protection
13 Section 2 35 Section N
domestic p
Temporary or Emergency Passport Expenses Children u
if still in fu
13 Welcome 35 Section O of term tim
Personal Money his/her do
13 Definitions 36 Section P • Trips must
Delayed Baggage than 31 da
• Cover is pr
14 General Exclusions 36 Section Q leisure act
Baggage cover where this
16 Helpful and Important Information about 37 Section R • Cover is pr
your insurance Winter sports cover maximum
• Individual
19 Medical Declaration 38 General Conditions travel, exte
20 Leisure activities, Activity based holidays 39 Fraud wedding a
and Winter sports activities What are the
limitations of
25 Your cover 39 Complaints Procedure • The maxim
25 Section A 40 Financial Services Compensation Scheme any calend
Cancellation Charges • There is no
31 days an
26 Section B 40 How to make a claim – quick reference guide is longer th
Emergency Medical and Associated Expenses if you need to make a claim appropriat
28 Section C home to s
Abandonment 42 Air passengers – know your rights • Each accou
be under 7
29 Section D • No cover f
Personal Accident the busine
29 Section E • No cover f
Personal Liability manual wo
than Char
30 Section F Activity ba
Delayed Departure • No cover f
30 Section G alcohol or
Enforced Stay Abroad drugs (oth
supervisio
31 Section H addiction)
Missed International Departure long-term
32 Section I impairmen
Legal Expenses and Advice actions yo
• No cover f
34 Section J medical co
Hijack caused by
drugs take
treating al
BAR_9912283.indd 6 21/10/2016 17:585 6
Worldwide Travel Insurance
Section 1 – Policy Summary
This is a summary of the policy and does not contain the • Any specific exclusion or limitation the insurer may
full terms and conditions of the cover, which can be send to you in writing.
found in Section 2 of this booklet. It is important that Pre-existing medical conditions – important
you read the full policy wording carefully and keep it for declarations you must make
future reference. Pre-existing medical conditions are not covered at
Who is the insurer? any time under this policy unless they have been
The insurer is Aviva Insurance Limited. disclosed to and accepted by our Medical Risk
What is Worldwide Travel Insurance? Assessment team. It is important that you read and
This Travel Insurance policy is designed to meet certain fully understand the Medical Declaration on page 19
costs that might arise in the course of your travels. of this booklet.
What are the benefits and features of Worldwide Travel At the time of adding the Premier Travel Plus Pack to
Insurance? your Qualifying Account or booking any trip you must
• Protection for each account holder and his/her call the Medical Risk Assessment helpline if any
domestic partner on trips anywhere in the world. insured person:
t Expenses Children under 18 years of age (under 23 years of age 1. has received advice, medication or treatment for
if still in full time education and living at home outside any serious, chronic or recurring illness, injury or
of term time) travelling with the account holder or disease in the last 12 months
his/her domestic partner are covered. 2. is under investigation or awaiting results for any
• Trips must start and end in the UK and last no longer diagnosed or undiagnosed medical condition
than 31 days. 3. is on a waiting list for, or aware of the need for,
• Cover is provided for taking part in certain recreational in-patient treatment for any diagnosed or
leisure activities and also some activity based holidays undiagnosed medical condition
where this is the main purpose of your trip. 4. has received a terminal prognosis
• Cover is provided for winter sports activities for a 5. is travelling against the advice of a doctor or would
maximum of 21 days in any calendar year. be travelling against medical advice if they had
• Individual trip upgrades are available for business sought such advice
travel, extended trip durations, golf equipment and You must also call the Medical Risk Assessment
wedding and civil ceremony cover. helpline if any insured person knows of:
What are the significant or unusual exclusions or 1. a close relative or close business associate who is
limitations of Worldwide Travel Insurance? not travelling with you and/or
• The maximum time you can spend outside the UK in 2. a travelling companion or person you plan to stay
Scheme any calendar year is 183 days. with;
• There is no cover at all for any trip that is longer than who has a serious illness, injury or disease which
31 days and we will not insure any part of any trip that could affect your decision to take or continue a trip.
ence guide is longer than 31 days unless you have purchased an You need to do this:
appropriate trip extension upgrade before you leave – before you book a trip
home to start your trip. – between booking your trip and paying any balance
• Each account holder and his/her domestic partner must due for the trip or your departure date (whichever is
be under 70 years of age at the start date of any trip. later) in the case of admission to hospital or referral
• No cover for claims arising from business travel unless to a consultant/specialist
the business travel upgrade has been purchased. If the hospital admission or referral to a
• No cover for claims arising from paid or unpaid consultant/specialist is in relation to a new medical
manual work or physical labour of any kind (other condition or a condition that has previously been
than Charity and Conservation work shown in the accepted by us, Cancellation cover will apply. If insured
Activity based holiday section). persons still wish to travel, Medical Risk Assessment
• No cover for any claim resulting from your misuse of will advise if cover will apply whilst on the trip.
alcohol or drugs or your consumption of alcohol or As this Travel Insurance cover is part of your
drugs (other than drugs taken under medical Premier Travel Plus Pack, subject to you being a
supervision and not for treating alcohol or drug Qualifying Account holder, cover will continue as
addiction) to an extent which causes immediate or long as you remain eligible for the insurance and
long-term physical or mental impairment, including continue to pay the monthly fee for your Premier
impairment to your judgement causing you to take Travel Plus Pack. During this time, you must tell
actions you would not normally have taken. the Medical Risk Assessment team about any
• No cover for exacerbation of an accepted pre-existing change in the status or control of any condition
medical condition where such exacerbation is solely previously declared or if you or anyone upon
caused by your use of alcohol or drugs (other than whose good health the trip depends develops
drugs taken under medical supervision and not for another medical condition.
treating alcohol or drug addiction).
BAR_9912283.indd 7 21/10/2016 17:587
Your policy cover Policy section
Policy section What are the benefits and features? • Cancellati
Cancellation charges • Refund of non-recoverable travel and accommodation costs should you have to • Abandonm
cancel your trip due to any of the reasons stated in Section A of the policy
wording.
Emergency medical and • Payment of expenses for emergency medical treatment following accidental
associated expenses injury or illness during your trip.
• Repatriation and other necessary travel and accommodation expenses are
included.
Abandonment • Proportionate refund of unused and non-recoverable accommodation costs
should you have to abandon your trip due to any of the reasons stated in
Section C of the policy wording. • Emergenc
• Where applicable, reasonable additional travel and accommodation costs to associated
allow you to return home early. • Abandonm
Personal accident • A benefit is paid for death or loss of limbs/sight or permanent total disablement • Personal a
following accidental injury solely, directly and independently of any other cause
during your trip.
Personal liability • Cover for your legal liability if you cause accidental injury or death to third • Personal li
parties or damage to their property during your trip.
Delayed departure • Compensation if the ship, aircraft or train in which you are booked to travel is
delayed at your final point of international departure from or to the UK.
• If you are delayed for more than 24 hours at your final point of international
departure on your outward journey from the UK you can choose to abandon • Delayed d
your trip.
Enforced stay abroad • Compensation if you are unable to return home on your scheduled return date
due to closure of airspace, airport or port.
Missed international • Additional travel and accommodation costs if you miss your international
departure departure from or to the UK due to any of the reasons stated in Section H of the
policy wording. • Enforced s
Legal expenses and advice • Cover for your legal costs to pursue a civil claim if you suffer personal injury or
death during your trip.
Hijack • A benefit for each 24 hours that you cannot reach your destination as a result of
the transport you are travelling on being hijacked during your trip. • Missed int
Mugging • A benefit for each 24 hours that you receive in-patient treatment due to injury departure
caused by a mugging during your trip.
Catastrophe cover • A benefit towards extra accommodation and/or transport costs if you are forced
to move from your independently booked accommodation, due to one of the
reasons stated in Section L of the policy wording. • Legal expe
advice
Pet care • A benefit for each 24 hours that your cat or dog receives in-patient veterinary
treatment as a result of suffering accidental injury whilst being cared for in the
UK during your trip.
Temporary or emergency • Cover for additional travel, accommodation and communication expenses you • Mugging
passport expenses need to pay during your trip to obtain a temporary passport if yours is lost or • Temporary
stolen while you are abroad. passport e
Personal money • Cover for loss or theft of your personal money including cash, travellers’
cheques, travel tickets, passport or driving licence during your trip. • Personal m
Delayed baggage • A benefit for temporary loss of baggage for more than 12 hours on your
outward journey.
Baggage cover • Covers for loss, theft or damage to your personal belongings during your trip.
Winter sports cover • For loss, theft or damage to winter sports equipment, and compensation if an • Baggage c
avalanche delays your arrival or departure from your resort or if you cannot ski or
snowboard due to piste closures or accidental injury or illness during your trip.
BAR_9912283.indd 8 21/10/2016 17:587 8
Policy section What are the significant or unusual exclusions or limitations?
• Cancellation charges We will not pay claims for:
ld you have to • Abandonment • pre-existing medical conditions, unless disclosed to and accepted by Medical
he policy Risk Assessment
• cancellation where you knew, at the time of adding Premier Travel Plus Pack to
your Qualifying Account or when the trip was booked (whichever is later), that
accidental you would be unable to travel
• the cost of travel or accommodation arranged using air miles or loyalty or
enses are ownership schemes or similar promotions
• management fees, maintenance costs or exchange fees associated with
ation costs timeshares and similar arrangements
tated in • refund of any course or tuition fees, project costs, sponsorship fees or similar.
• Emergency medical and We will not pay claims:
on costs to associated expenses • for pre-existing medical conditions, unless disclosed to and accepted by Medical
• Abandonment Risk Assessment
al disablement • Personal accident • if you are motorcycling on a machine over 125cc, unless this is your mode of
y other cause transport from the UK
• if you use a Segway, quad bike or all terrain vehicle, on or off road
to third • Personal liability We will not pay claims arising from:
• your job
d to travel is • the use of animals, firearms, motorised vehicles, vessels or aircraft (except where
e UK. mentioned in the Leisure activities, Activity based holidays or Winter sports
ernational activities section).
o abandon • Delayed departure We will not pay claims:
• where the reason for the delay was public knowledge at the time of adding
d return date Premier Travel Plus Pack to your Qualifying Account or booking your trip,
whichever is later
• for internal and/or onward connecting travel
national • if the transport upon which you are booked to travel is cancelled by the carrier
ection H of the • if your holiday is solely within the UK.
• Enforced stay abroad We will not pay claims:
onal injury or • for refund of any costs for persons not insured under this policy
• for additional travel expenses if prior to the notification of the airspace, or an
n as a result of airport/port, being closed you have not purchased your return ticket to the UK.
• Missed international We will not pay claims:
due to injury departure • where the reason for the delay was public knowledge at the time of adding
Premier Travel Plus Pack to your Qualifying Account or booking your trip,
whichever is later
you are forced
• if your holiday is solely within the UK.
o one of the
• Legal expenses and We will not pay claims:
advice • which do not have a reasonable prospect of succeeding
nt veterinary
• for any costs incurred before your claim has been accepted
red for in the
• relating to death or personal injury as a result of an accident involving a vehicle
you were driving without a valid licence and/or insurance.
expenses you • Mugging We will not pay claims where the incident has not been reported to the police
rs is lost or • Temporary or emergency within 24 hours of discovery and a written police report obtained.
passport expenses
vellers’
. • Personal money We will not pay claims:
• if the loss or theft is not reported to the police within 24 hours of discovery and a
n your written police report obtained (or other independent proof of loss)
• for loss of personal money not carried in your hand baggage whilst you are
ng your trip. travelling.
sation if an • Baggage cover We will not pay claims:
cannot ski or • if the loss or theft is not reported to the police within 24 hours of discovery and a
g your trip. written police report obtained (or other independent proof of loss)
• for loss of valuables not carried in your hand baggage whilst you are travelling
• for scuba diving, golf or fishing equipment.
BAR_9912283.indd 9 21/10/2016 17:589
Policy section What are the significant or unusual exclusions or limitations? Summary o
• Winter sports cover We will not pay claims:
• for losses from motor vehicles Please use th
• if the loss or theft is not reported to the police within 24 hours of discovery and booklet.
a written police report obtained (or other independent proof of loss)
Section
How long does my Worldwide Travel Insurance run for? How do I make a complaint?
The policy will remain in force until the first of the We hope that you will be very happy with
following automatic termination events occur – the the service that we provide. However, if for
account holder: any reason you are unhappy with it, we Cancellation
• cancels their Premier Travel Plus Pack would like to hear from you.
• fails to pay the monthly Premier Travel Plus Pack fee If your complaint relates to your bank
• closes the Qualifying Account account or the Premier Travel Plus Pack
• reaches 70 years of age Emergency m
benefits you have selected with it, you can
• is no longer a UK resident. and associat
complain in person at your branch, in
As your circumstances may change over time, it is writing, by email or by telephone. A leaflet expenses
important that you review the terms and conditions of explaining how we deal with complaints is
your Worldwide Travel Insurance regularly to check available on request in any of our branches,
you remain eligible and that the cover remains from the Barclays Information Line on
adequate for your needs. 0800 400 100* or at barclays.co.uk.
Your Cancellation Rights Alternatively you can write to:
Your Worldwide Travel Insurance contract forms part of Barclays Bank PLC
your Premier Travel Plus Pack benefits. You have a Leicester
statutory 14 day period in which to cancel your LE87 2BB
Worldwide Travel Insurance contract, however as this Abandonme
If your complaint is regarding a claim you
forms part of your Premier Travel Plus Pack, cancellation have made, please telephone the Travel
of your travel insurance contract will also require your Claims helpline number shown at the front
Premier Travel Plus Pack to be closed. This period begins of this booklet or write to: Personal acc
on the date your Premier Travel Plus Pack is added to
your Qualifying Account or the date you receive your Barclays Claims Department,
policy document, whichever is the later. If you cancel Aviva Insurance Limited
within this period and have paid your first monthly PO Box 432
Chichester Personal liab
Premier Travel Plus Pack fee, it will be refunded.
If you cancel at a later date, you will not be refunded PO18 8WP
the monthly Premier Travel Plus Pack fees that you Aviva is covered by the Financial
have paid. Ombudsman Service. If you have
Your insurance will end if your Premier Travel Plus Pack is complained to us and we have been unable
cancelled, or your Qualifying Account is closed or to resolve your complaint, you may be Delayed dep
switched to a non-qualifying account, you fail to pay the entitled to refer it to this independent body.
monthly Premier Travel Plus Pack fee or your permanent Following the complaints procedure does
residential address is no longer in the UK. not affect your right to take legal action.
Note: If a joint account holder is not eligible for the travel Further details of how to complain to the
insurance cover there will be no refund or reduction in Financial Ombudsman can be found on
the Premier Travel Plus Pack fee. their website: Enforced sta
To exercise your right to cancel, please contact your financial-ombudsman.org.uk
Barclays Bank branch.
Would I receive compensation if the insurer
How do I make a claim? were unable to meet their liabilities? Missed inter
Should you need to make a claim under this policy, The Insurer is covered by the Financial departure
please contact the appropriate helpline shown at the Services Compensation Scheme (FSCS). Legal expen
front of this booklet. You may be entitled to compensation from advice
the scheme if they cannot meet their Hijack
obligations. General insurance contract are
covered for 90% of the entire claim,
without any upper limit. You can obtain Mugging
more information about the compensation
scheme arrangements by contacting the Catastrophe
FSCS on 0207 741 4100 or
0800 678 1100* or by visiting their website Pet care
at fscs.org.uk.
BAR_9912283.indd 10 21/10/2016 17:589 10
Summary of Cover – Limits and Excesses
Please use the table below as a summary only. The full details of your policy cover are explained in this policy
discovery and booklet.
ss)
Section Coverage Policy Limits per Excess per person,
Person per Trip per incident
y happy with (unless otherwise (unless otherwise stated)
However, if for stated)
with it, we Cancellation charges Overall limit £3,000 £50 (£20 for loss of
Excursions £250 deposit)
our bank Kennel/cattery fees £200
l Plus Pack Emergency medical Emergency medical treatment £10,000,000 £50
ith it, you can and associated Emergency dental pain relief £350
ranch, in Associated expenses outside the UK £10,000,000
one. A leaflet expenses
Burial/cremation outside the UK £5,000
complaints is
Repatriation of remains from outside the UK £7,500
our branches,
n Line on Associated expenses within the UK £2,000
ys.co.uk. Repatriation of remains within the UK £2,000
Hospital benefit – overall limit £500 Nil – Hospital Benefit
: Benefit for each 24 hour period £25
Holiday Disruption – overall limit £500 Nil – Holiday Disruption
Benefit for each 24 hour period £25
Abandonment Overall limit £3,000 £50
a claim you Excursions £250
e the Travel Kennel/cattery fees £200
wn at the front
Personal accident Death benefit £30,000 Nil
Death benefit – if aged under 16 £3,000
Permanent total disablement £30,000
Loss of limb/sight £30,000
Personal liability Overall limit per incident £2,000,000 £100 for incidents
arising from the
cial occupation of
have temporary holiday
ve been unable accommodation
u may be Delayed departure Delayed departure benefit £250 £50 for abandonment
pendent body. Benefit for each 12 hour period £25 after 24hrs
cedure does OR abandonment following 24 hour delay £3,000
egal action. Excursions £250
mplain to the Kennel/cattery fees £200
e found on
Enforced stay abroad Enforced stay abroad overall limit £1,500 Nil
Benefit for each 24 hour period £100
uk OR additional travel and accommodation £1,000
n if the insurer expenses
bilities? Missed international Overall limit £1,000 Nil
e Financial departure
me (FSCS). Legal expenses and Overall limit £50,000 Nil
ensation from advice
eet their Hijack Overall limit £1,000 Nil
e contract are Benefit for each 24 hour period £50
claim,
can obtain Mugging Overall limit £1,000 Nil
compensation Benefit for each 24 hour period £50
ntacting the Catastrophe cover Overall limit £750 £50
g their website Pet care Overall limit per incident £250 Nil
Benefit for each 24 hour period £25
BAR_9912283.indd 11 21/10/2016 17:5811
Other Imp
Section Coverage Policy Limits per Excess per person,
Your Polic
Person per Trip per incident Eligibility
(unless otherwise (unless otherwise stated)
stated) You must tak
and accurate
Temporary or Overall limit £350 Nil
when you ad
emergency passport
Qualifying Ac
expenses
your health a
Personal money Overall limit £500 £50 travel plans d
Cash/bank notes £300
Cash/bank notes – if aged under 16 £100 Please read t
Delayed baggage Overall limit £150 Nil contact the M
required to d
Baggage cover Overall limit £1,500 £50
Limit for any one article, pair or set £300 If you are in a
Limit for valuables (as defined in policy £400 information s
booklet) Medical Asse
Winter sports cover Winter sports equipment £50 If the informa
– own equipment £500 and accurate
– hired equipment £500 • mend the
– hire of replacement equipment £200 any decla
– loss or stolen lift pass £200
may resul
Delay due to Avalanche £200
excluded,
Piste Closure overall limit £300
– daily benefit (transport & compensation) £30 • refuse to
Ski Pack £300 • not pay an
Inability to take part in Winter Sports depending up
Activities given us.
– overall limit £200
– daily benefit £20 Data Protecti
Your informa
insurance ad
associated co
Bank PLC. It m
for the purpo
the insurer’s
codes/autho
used for rese
crime and fra
including mo
to a service p
including cou
Area for any o
administratio
PLC, the insu
ensure that a
passed agree
to a strict cod
ensure that t
applied as we
held in the U
If you provide
agents perso
to another pe
have given yo
BAR_9912283.indd 12 21/10/2016 17:5811 12
Other Important Information about for us to be able to process their personal data
(including any sensitive personal data) and also
r person,
Your Policy
that you have told them who we are and what we
nt Eligibility will use their data for, as set out in this notice.
wise stated)
You must take reasonable care to provide complete
In the case of personal data, with limited
and accurate answers to the questions we ask
exceptions, and on payment of the appropriate fee,
when you add the Premier Travel Plus Pack to your
you have the right to access and if necessary rectify
Qualifying Account and to tell the insurer about
information held about you. For more details on
your health and the health of anyone else your
accessing information held about you by Aviva
travel plans depend on.
Insurance Limited, write to:
Please read the Medical Declaration on page 19 and
contact the Medical Assessment team if you are The Data Protection Team
required to do so. Aviva Insurance Limited
Pitheavlis
If you are in any doubt as to what medical Perth
information should be disclosed please contact the PH2 0NH
Medical Assessment team.
For more details on accessing information held
If the information provided by you is not complete
about you by Barclays Bank PLC write to:
and accurate, we may:
• mend the medical underwriting decision(s) for The Barclays Data Protection Team
any declared Pre Existing Condition(s) which Radbroke Hall
may result in an accepted condition being Cheshire
excluded, or WA16 9EU
• refuse to pay any claim, or In assessing any claims, Barclays Bank PLC, the
• not pay any claim in full insurer or its agents may undertake checks against
depending upon the information that you have publicly available information (such as electoral roll,
given us. county court judgements, bankruptcy orders or
repossessions).
Data Protection Act – Insurance Administration
Your information may be used for the purposes of Information may also be shared with other insurers
insurance administration by the insurer, its and their agents either directly or via those acting
associated companies and agents, and by Barclays for the insurer (such as loss adjusters or
Bank PLC. It may be disclosed to regulatory bodies investigators) to obtain quotations on an on-going
for the purposes of monitoring and/or enforcing basis and in the normal course of servicing and
the insurer’s compliance with any regulatory rules/ administering your insurance.
codes/authorities. Your information may also be We may share your information with the Barclays
used for research and statistical purposes and for Group. For more details on how Barclays will handle
crime and fraud detection and prevention purposes your information, please refer to the Barclays Retail
including money laundering. It may be transferred Customer Agreement.
to a service provider or agent in another country,
including countries outside the European Economic Sensitive Data
Area for any of these purposes and for systems In order to assess the terms of the insurance
administration. Where this happens, Barclays Bank contract or administer claims that arise, Barclays
PLC, the insurer and/or other third parties will Bank PLC and/or the insurer or its agents may need
ensure that anyone to whom your information is to collect data that the Data Protection Act 1998
passed agrees to treat your information according defines as sensitive (such as medical history or
to a strict code of secrecy and security and will criminal convictions). By proceeding with this
ensure that the same levels of protection are insurance you will signify your consent to such
applied as we are required to apply to information information being processed by Barclays Bank PLC
held in the UK. and/or the insurer or its agents.
If you provide Barclays Bank PLC, the insurer or its Fraud Prevention and Detection
agents personal and financial information relating In order to prevent and detect fraud Barclays Bank
to another person in doing so you confirm that they PLC and the insurer may at any time share
have given you permission to provide it to us and information about you with other organisations
and public bodies including the Police.
BAR_9912283.indd 13 21/10/2016 17:5813
You should show these notices to anyone who has continue a trip. A senior manager or director of the The maximu
an interest in the insurance under the policy. business must confirm this in the event of a claim. the UK in any
Telephone Call Recording Close Relative Permanent T
Your mother, father, sister, brother, marital/civil A permanent
For our joint protection calls may be recorded and/
or domestic partner who lives with you, fiancé(e), cannot do an
or monitored.
daughter, son, grandparent, grandchild, Personal Mo
Aviva’s Regulatory Status parent-in-law, daughter-in-law, son-in-law, Cash (includi
Aviva is authorised by the Prudential Regulation brother-in-law, sister-in-law, step-parent, cheques, non
Authority and regulated by the Financial Conduct step-child, step-sister, step-brother, aunt, uncle, entertainmen
Authority. We are registered as Aviva Insurance cousin, nephew, niece, legal guardian or and driving li
Limited. Registered in Scotland, No. 2116. foster child.
Point of Inte
(Registered Office: Pitheavlis, Perth PH2 0NH) and Doctor The airport, p
our firm’s reference number is 202153. You may A registered member of the medical profession undertake int
check this information and obtain further practising in the UK who is not related to you (this definitio
information about how the Financial Conduct or anyone you are travelling with. the UK and t
Authority protect you by visiting fca.org.uk or by
Excess / Excesses Pre-booked
contacting them on 0800 111 6768*.
The amount(s) that you will have to pay towards A commercia
Section 2 – Policy Cover any claim. This applies to each claim per insured charged whic
departure of
person per section, where applicable.
Welcome to your Worldwide Travel properties be
Excursions
Insurance Day trips and outings arranged through your travel
Premier Trav
A combined p
This insurance is included as part of the Premier or accommodation provider. financial feat
Travel Plus Pack which has been added to your
Home can be added
Qualifying Account. This policy booklet gives you
Your home address in the UK. monthly fee.
full details of what is covered, what is not covered
and the limits and conditions of cover. Please read Qualifying A
Loss of One or More Limbs
your booklet carefully, keep it in a safe place and Premier Curre
The loss of your hand or foot at or above the wrist
take it with you when you travel. You must comply Barclays Basi
or ankle, or the total and permanent loss of use of
with the policy conditions. If you do not comply, Travel Plus P
your entire hand, arm, foot or leg.
we may refuse your claim or reduce your cover in Total Loss O
the event of a claim. Partner Complete an
The person that the account holder lives with at
Travelling Co
Definitions home in a domestic relationship, whether married
A person you
Wherever the following words or phrases appear or cohabiting (as if husband and wife), regardless
cannot make
in bold in this policy, they will have the following of gender, who is under 70 years of age at the start
date of the trip. Trip(s)
meanings.
Journeys beg
Abandon/Abandonment Period of Insurance no more than
Returning to the UK before your scheduled return Each trip you make, whilst the Premier Travel Plus
• holidays
date (including being repatriated by us to a
hospital), or being an in-patient in hospital for more
Pack is in force, will be treated as a separate period
of insurance; individually subject to all policy terms,
• holidays
more con
than 24 hours during your trip. conditions, warranties and exclusions. holiday a
Account holder Cover for each separate trip applies as follows: UK
Any person named as an account holder on the
Qualifying Account, who is under 70 years of age
Cancellation cover begins from the date
• England, Sco
Isle of Man
Premier Travel Plus Pack was added to your
at the start date of the trip. Qualifying Account or the date of booking UK Resident
Barclays Bank PLC each separate trip (whichever is later) and ends An insured p
Barclays Bank PLC, Registered in England number: when you leave your home to start your trip. who is registe
1026167 Registered office: 1 Churchill Place,
London, E14 5HP.
Cover under all other sections starts when you
• is liable to pa
leave your home to begin your trip and ends Unattended
Close Business Associate when you return home providing that you do Not in your f
Someone you work with in the UK who has to be not exceed the trip limit. unable to pre
in work in order for you to be able to go on or property, unle
BAR_9912283.indd 14 21/10/2016 17:5813 14
rector of the The maximum time you can spend outside of Property left in a motor vehicle is unattended
t of a claim. the UK in any calendar year is 183 days in total. unless the vehicle is locked and the items have
Permanent Total Disablement been placed out of view in an enclosed storage
rital/civil A permanent and total disability that means you compartment, boot or luggage space.
u, fiancé(e), cannot do any kind of job. Valuables
, Personal Money Jewellery, costume jewellery, watches, items made
law, Cash (including foreign currency), travellers’ of or containing gold, silver, precious metal or
nt, cheques, non-refundable pre-paid event and precious stones, binoculars, hand held games
nt, uncle, entertainment tickets, travel tickets, passports consoles and equipment, mobile phones, audio
or and driving licences. visual, photographic, video camera, computer
Point of International Departure and television equipment.
The airport, port or station from which you will We, Us, Our, Insurer
ofession undertake international travel from or into the UK, Aviva Insurance Limited. Registered in Scotland,
to you (this definition extends to include travel between No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH.
the UK and the Channel islands).
Authorised by the Prudential Regulation Authority
Pre-booked Holiday Accommodation
and regulated by the Financial Conduct Authority
y towards A commercially run premises where a fee is
and the Prudential Regulation Authority.
er insured charged which has been booked prior to the
departure of your trip, but not including residential Winter Sports Equipment
properties belonging to family or friends. Skis, snowboard, boots, helmets, bindings or poles.
Premier Travel Plus Pack You/Your/Yours/Yourself/Insured Person
h your travel A combined package of insurance, service and /or The account holder, his/her partner and their
financial features (including Travel Insurance) that dependent children who at the start date of the trip
can be added to any Qualifying Account, for a are under 18 years of age (under 23 years of age if
monthly fee. still in full time education and living at home
Qualifying Account outside of term time).
Premier Current Account Barclays Bank Account or Children are only covered:
ve the wrist
Barclays Basic Current Account to which Premier
ss of use of
Travel Plus Pack has been added. when travelling with the account holder,
•
or his/her partner, or
Total Loss Of Sight
Complete and permanent loss of sight. whilst travelling abroad on their own to visit
•
ves with at and stay with close relatives who live abroad,
Travelling Companion for the duration of the trip.
her married
A person you travel with, without whom you
regardless General Exclusions
cannot make or continue your trip.
e at the start
Trip(s) This policy does not cover the following:
Journeys beginning and ending in the UK that last 1. Any consequence whatsoever which is the
no more than 31 days that are either: direct or indirect result of any of the following,
r Travel Plus
• holidays outside the UK; or or anything connected with any of the
arate period
policy terms,
• holidays within the UK that include two or following, whether or not such consequence
more consecutive nights stay in pre-booked has been contributed to by any other cause
holiday accommodation. or event:
follows: UK a. war, invasion, act of foreign enemy,
date England, Scotland, Wales, Northern Ireland and hostilities or a warlike operation or
ed to your Isle of Man operations (whether war be declared
booking UK Resident or not), civil war, rebellion, revolution,
ter) and ends An insured person whose main home is in the UK, insurrection, civil commotion assuming the
t your trip. who is registered with a doctor in the UK and who proportions of or amounting to an uprising,
ts when you is liable to pay taxes in the UK. military or usurped power.
p and ends Unattended b. any action taken in controlling, preventing,
hat you do Not in your full view or positioned where you are suppressing or in any way relating
unable to prevent unauthorised taking of your to a) above.
property, unless it is left in a locked room or safe. 2. Claims directly or indirectly caused by:
BAR_9912283.indd 15 21/10/2016 17:5815
a. ionising radiation or contamination by Qualifying Account or the trip was booked, c. cost
radioactivity from any nuclear fuel or from (whichever is later). your
any nuclear waste from burning nuclear 9. Any claim for an incident occurring during the prov
fuel; or trip that results from: d. refun
b. the radioactive, toxic, explosive or other unde
a. you flying (except while travelling in an e. adm
hazardous properties of any explosive aircraft as a passenger) or taking part in
nuclear assembly or nuclear part of an trave
other aerial activities not listed in the resp
assembly; or Leisure activities, activity based holidays trave
c. pressure waves caused by aircraft and and Winter sports section.
other aerial devices travelling at sonic or 12. Any claim
b. you using a scooter, moped or motorcycle
supersonic speeds. trip whe
as a rider or passenger on a machine;
a. the m
3. Any claim for your death, injury, illness or i. 125cc or under; unless you wear a divin
disability resulting from: crash helmet and, as a rider, you are b. the c
a. your suicide or attempted suicide, or fully licensed to use such a vehicle in any m
the UK norm
b. your misuse of alcohol or drugs or your
ii. over 125cc; unless this is your mode of c. you
consumption of alcohol or drugs (other
transport from the UK and you wear a and
than drugs taken under medical
crash helmet and appropriate d. you
supervision and not for treating alcohol or
protective clothing; and, as a rider, you com
drug addiction) to an extent which causes
are fully licensed and insured to use but n
immediate or long-term physical or mental
this vehicle in the UK divin
impairment, including impairment to your
judgement causing you to take actions c. you using a Segway, quad bike or all terrain solo
you would not normally have taken, vehicle as a rider or passenger e. you
d. you driving any motorised vehicle, unless com
c. an exacerbation of an accepted
you are fully licensed to drive such a
pre-existing medical condition where such Helpful an
vehicle in the UK
exacerbation is solely caused by your use
of alcohol or drugs (other than drugs taken e. you using any motorised vehicle as a driver about you
under medical supervision and not for or passenger, unless you have complied This policy is
treating alcohol or drug addiction). with all laws applying to use of that vehicle medical insu
in the country you are visiting if you have a
4. Any claim where during the trip you
f. your involvement in paid or unpaid manual or become il
deliberately put yourself at risk of death, injury,
work or physical labour of any kind, other
illness or disability (unless you were trying to It does not c
than Charity and Conservation work as
save human life).
5. Claims resulting from any tour operator, travel
shown in the Activity based non eme
•
holidays section
agent, airline or other service provider g. you taking part in a leisure activity, activity
any trea
•
becoming insolvent and not being able or whilst on
based holiday or winter sports activity not
willing to carry out any part of their duty
to you.
listed in the Leisure activities, activity claims a
•
based holidays and Winter sports conditio
6. Any loss that is not specifically described in the activities section in writin
stated terms and conditions, e.g. we will not h. your job helpline.
pay for loss of earnings if you are unable to i. you taking part in expeditions. It is therefor
return to work due to injury or illness during Medical Dec
your trip. 10. Any claim resulting from a tropical disease
where you have not had the recommended complete an
7. We do not cover any payment, which you inoculations and/or taken the recommended Declaration
would normally have made during your travels medication. Insurance po
and/or which does not fall within the events added the Pr
insured under the terms of this Worldwide 11. Any claim for: Qualifying A
Travel Insurance policy. a. unused travel or accommodation arranged trip; it applie
by using air miles, loyalty or ownership else upon w
8. Any claim that results from any anxiety state, schemes, or similar promotions
depression, mental, nervous or emotional even if they
b. management fees, maintenance costs or
disorder which had been diagnosed before the
exchange fees associated with timeshares
Premier Travel Plus Pack was added to your
and similar arrangements.
BAR_9912283.indd 16 21/10/2016 17:5815 16
s booked, c. costs where these are recoverable from 24-hour Worldwide Medical Emergency Assistance
your travel and/or accommodation Service
during the provider. The cost of the Medical Emergency Assistance
d. refund of any costs for persons not insured Service will be met under this Travel Insurance.
under this policy. The service will be governed by the terms,
ing in an e. administration costs charged by your conditions and exclusions in this policy and will be
ng part in travel or accommodation provider in operated by our appointed Medical Emergency
in the respect of obtaining a refund for unused Assistance provider.
d holidays travel and accommodation.
If any illness or injury means that you need to go
12. Any claim as a result of scuba diving during the into hospital as an in-patient or you are told by the
motorcycle
trip where: treating doctor that you are going to require tests
achine;
a. the main purpose of your trip is scuba or investigations as an out-patient, you must call
u wear a diving the Medical Emergency Assistance helpline number
er, you are b. the claim is caused by you suffering from shown at the front of this booklet before you make
a vehicle in any medical condition which would any arrangements. If this is not possible because
normally prohibit you from diving the condition is serious, you must contact the
your mode of c. you do not follow all diving safety warnings helpline as soon as possible after you go
d you wear a and guidelines into hospital.
ate d. you are undertaking professional,
s a rider, you commercial or technical diving including, An experienced Medical Emergency Assistance
red to use but not limited to, enriched air diving, tutor co-ordinator will deal with your enquiry and make
diving, ice diving, free diving, wreck diving, sure that:
or all terrain solo diving and cave or cavern diving 1. where necessary, hospitals are contacted;
e. you travel by air within 24 hours of and/or
icle, unless completing a dive.
2. necessary medical fees are guaranteed; and/or
such a
Helpful and important information 3. medical advisers are consulted.
le as a driver about your insurance If you need to return to the UK for any reason, it is
complied This policy is not a general health or private also important that you contact the Medical
that vehicle medical insurance policy and will only cover you Emergency Assistance helpline number shown at
if you have a sudden and unexpected accident the front of this booklet before you make any return
paid manual or become ill. journey arrangements.
kind, other
It does not cover: It may affect your claim if you do not contact the
work as
Medical Emergency Assistance helpline.
• non emergency treatment, or
ivity, activity
• any treatment that you knew you might need Amendments to your cover
whilst on your trip, or You can upgrade from the standard cover for the
activity not
activity • claims arising from any pre-existing medical extensions shown below. If you need an upgrade,
please call the Upgrade helpline number shown at
rts conditions unless declared to and accepted
in writing by the Medical Risk Assessment the front of this booklet for further information and
helpline. a quotation.
It is therefore very important that you read the • Extended Trip Duration – extends your trip
Medical Declaration on page 19, and provide duration from 31 days to a maximum of 90
disease days
complete and accurate information. The Medical
mmended
mmended
Declaration under this Worldwide Travel
Insurance policy applies from the time you
• Business Travel – extends your policy for
business trips (limited to wholly office-based
added the Premier Travel Plus Pack to your clerical and administrative duties only that
Qualifying Account and each time you book a does not involve dealing with members of the
on arranged trip; it applies to all insured persons and anyone public) for a maximum of 31 days in a 12
wnership else upon whose good health your trip depends, month period.
s even if they are not travelling with you.
ce costs or • Golf – cover for loss, damage or theft of your
timeshares golf clubs and green fees if you are unable to
play due to accident or illness during your trip
BAR_9912283.indd 17 21/10/2016 17:5817
Pack to your Qualifying Account or make changes Foreign and C
• Wedding and civil ceremony cover – increased to your policy. Travel Advice
cover for wedding attire, gifts, rings and The FCO prov
photos. Please tell the Medical Assessment Team
make judgem
immediately if there are any changes to your health
Automatic Cover country, prov
or the health of anyone else the trip depends on
The insurance cover automatically applies for each in the countr
(e.g. a travelling companion, or a close relative even
trip; this means you do not have to contact us that may inte
if they are not travelling with you). Please see the
every time you book a trip, unless you need to tell Medical Declaration section of your policy. Please note t
us about any change to a previously disclosed Cancellation
medical condition or the diagnosis of a new Please call the Upgrade helpline if you are planning
to travel or co
medical condition; for more information please also a trip that is over the trip duration of 31 days.
issued advice
read the ‘Information and Changes we need to If you are in any doubt, please contact us. travel to a pa
know about’ section below. advice being
When we are notified of a change, we will tell you
Automatic Extension of Cover if this affects your policy, for example whether we should alway
If you cannot get back home before your cover are able to accept the change and if so, whether agent in the fi
ends, your insurance will remain in force as follows: the change will result in revised terms. If you cannot
1. up to 14 days if any vehicle you are travelling in If the information provided by you is not complete the full benefi
breaks down, or any vehicle, vessel, train or and accurate we may: comply with
aircraft in which you are travelling as a ticket for example b
holding passenger is cancelled or delayed; or amend the medical underwriting decision(s)
• avoiding pub
for any declared Pre Existing Condition(s) you do not p
2. up to 30 days if you cannot return home due to
which may result in an accepted condition please note G
your accidental injury or illness or quarantine.
being excluded, or (on page 14)
We will also continue to pay for medical treatment
• refuse to pay any claim,or
under the Emergency Medical and Associated
Expenses section for this period or any extended
• not pay any claim in full Leisure activi
You are auto
depending upon the information that you have from your pa
period that is considered medically necessary by
given us. activities on a
our Medical Emergency Assistance provider and
agreed by us. Children or if you have
Unmarried dependent children who at the start holiday – see
Automatic Termination of Cover holidays and
date of the trip are under 18 years of age (under 23
All cover under this Travel Insurance policy will full details.
years of age if still in full time education and living
cease automatically:
at home outside of term time) are only covered: Policy Limits
• if the account holder cancels the Premier • when travelling with the account holder, or Each section
Travel Plus Pack amount we w
his/her partner, or
• if the account holder closes the Qualifying
• whilst travelling abroad on their own to visit Some section
Account example, for
and stay with close relatives who live abroad,
• if the account holder fails to pay the monthly total. Check y
for the duration of the trip.
Premier Travel Plus Pack fee is adequate if
• when the account holder reaches 70 years of Choice of Law
away with yo
age The law of England and Wales will apply to this
• if you are no longer a UK resident. contract, unless: Reasonable C
You must tak
If an insured person is on a trip when an 1. you and the Insurer agree otherwise; or
take if you di
automatic termination event occurs, all cover will 2. at the date of the contract you are a resident of
take all reaso
cease when the trip ends. (or, in the case of a business, the registered
and prevent a
office or principle place of business is situated
If the Qualifying Account is held in joint names in) Scotland, Northern Ireland or the Isle of Reciprocal He
and any account holder reaches 70 years of age,
cover will continue for any other eligible account
Man, in which case (in the absence of
• Europea
agreement to the contrary) the law of that If you are
holder and their eligible partner or children until country will apply. European
all account holders have reached 70 years of age. or Switze
Customers with Disabilities
Information and changes we need to know about This policy and other associated documentation are you take
You must take reasonable care to provide also available in large print, audio and Braille. If you (EHIC) w
complete and accurate answers to the questions require any of these formats please contact obtained
we ask when you add the Premier Travel Plus 0800 400 100*.
BAR_9912283.indd 18 21/10/2016 17:58You can also read
