Unitec Residential Village Handbook - Getting the most out of your Village experience
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Unitec Residential
Village Handbook
Getting the most out of your Village experience
Terms, conditions and guidelines for residents 2013-2014
1
Contents
Welcome and overview 2
Village life 4
Terms and conditions 6
Guidelines and tips 16
Services and facilities at Unitec 20
Our team are committed to ensuring your stay with us is enjoyable,
comfortable and supportive. If you have any questions or you need
to have a chat about anything we are only a phone call away! You can
pop down to your closest office, call us up, email, Facebook, or nab us
when we’re out and about in the Village – we are all friendly so come
and say hi!
Questions:
Please give us a call 815 4321 ext. 8930 or
visit the accommodation office
Email: accommodation@unitec.ac.nz
Website: www.unitec.ac.nz
Facebook: www.facebook.com/UnitecVillage
Postal address:
Unitec Accommodation Village
Private Bag 92025,
Victoria Street West,
Auckland 1142, New Zealand
Need help in the evening?
Residents of building 1510 call: 021 999 719
Residents of building 310 call: 021 651 822
1
Welcome and overview
Welcome notes
The Unitec Village is proudly managed by
Campus Living Villages (CLV) on behalf of
Unitec.
CLV is committed to providing an exciting and
enjoyable student accommodation experience.
Our residential life team is here to support you
as you undertake your studies at Unitec.
Making the transition to Unitec from high
school, work or from overseas is an exhilarating
and challenging time. The management and
staff, in cooperation with Unitec, are here to
provide support throughout your transition.
With us, you will find a place to live, learn and
grow. At Unitec Residential Village you will
make friends that will last a lifetime, create
memories that you will share for years to come.
Please take your time to read the Unitec Village
handbook as there is lots of helpful information
about the community you have joined and
how you can get the most of your time here at
Unitec Village.
Acceptance of offer
You are receiving this handbook as part of
Unitec’s offer of accommodation. Please read it
carefully before accepting the accommodation
offer.
Take special note of the areas in bold. By
accepting our accommodation offer you also
accept the terms, conditions and guidelines set
out here. You will need to comply with these
guidelines while staying at the Village.
2Village life
Congratulations on moving into Unitec’s Description of your bedroom You can bring your own bedding, bath towels
Residential Village! We’re here to help you and tea-towels, OR you can pre-purchase
Different rooms are laid out differently. These
have a great stay. these items from us so they are in your room
images show you typical apartment layouts.
on arrival.
(See pdfs provided)
Making friends Bring your own hairdryer, electric shavers and
Making new friends is really important. It can Your bedroom contains: other personal cosmetics.
balance out the homesickness that lots of » a single bed with a mattress and mattress
people feel when they move cities or countries protector Personalising your room
and help you do better in your studies. Because » a study desk and chair You are welcome to bring items to personalise
we know how important good friends are, your room and help you feel at home. Please
» a wardrobe
we organise regular social events for Village use the pin board for pictures and posters, and
residents. So get involved! » a shelf
don’t make holes in the walls or stick things up
» a heater with Sellotape. If you have made damage to the
Village staff » a pin-board walls a charge will be put on your account, to be
The Village office aims to give you a great » powerpoints for laptops, phone chargers etc. paid before check-out.
living experience that is safe, fun, supportive » all bedrooms have curtains and windows you
and friendly. We’re always looking for ways Cleaning and cooking
can open.
to improve our service so let us know any Living in the Village is completely independent
feedback. so you are responsible for your own grocery
shopping, cooking and cleaning.
Office opening hours
If you’ve never cooked for yourself or cleaned
The Village office is open Monday to Friday an apartment before, you might like to register
generally from 9am – 4.30pm, however make for one of our fun and friendly induction
sure you check out the office hours on the front Figure 1 New Zealand powerpoint workshops. Check your Welcome Pack for more
of the door, as these may change each season. details when you arrive.
For enquiries outside these hours please email What to bring
accommodation@unitec.ac.nz or contact the Getting from the airport to the Village
RA on duty. Details of who is on duty each day If you are arriving in semester one it is summer
in New Zealand with an average temperature If you selected the Personal Meet and Greet
are displayed on the Village office door. The
of 20 - 28 degrees. If you are arriving in service on your application form you will be
village office opening hours over the summer
semester two it is winter with an average picked up from the airport and brought directly
period may reduce but a summer Residential
temperature of 10 – 15 degrees. It’s a good idea to the Village. The driver can help you change
Assistant will always be available.
to bring clothes for all conditions. money at the airport, or stop at a shop if you
Different RAs are on duty seven days a week: need some supplies.
Monday to Friday 4.30pm – 8.30.30am the next New Zealanders dress quite casually, but you
might want to bring smarter items to go to You can also make your own way to the Village.
day, Saturday and Sunday all weekend.
restaurants and bars. Check out the various Airport Shuttles via
RAs mobile numbers are: Google.
Auckland is close to beautiful beaches so
1510 Residents 021 999 719 A Residential Assistant will welcome you to the
swimwear and sunglasses in summer are
310 Residents and Carrington road houses essential. Village and help you check in.
021 651 822
4 56 7
Terms and conditions
The terms and conditions are listed in please move to a local bar or other iii. esidents using more than their
R ii. If the apartment and/or bedroom is
alphabetical order. Please read the bolded location off campus. allocated power limit will be able to not clean and tidy at check out we will
sections carefully. These are ‘must-reads’. iv. hen returning home from a night
W purchase power cards from the village deduct a cleaning fee from your bond.
out please be considerate and enter office or online through the easy power iii. I f the keys are not returned to the
1. Absence or temporary holidays away quietly. website. office at check out we will deduct a
a. P
ermission to leave is not required for v. tudy weeks and exam week is an
S iv. ym membership at the Unitec Sports
G locksmith fee from your bond. This is
overnight or weekend absences. If you leave alcohol-free time. This is can be a Centre approximately $300 and covers the
the Village for a holiday away there are no stressful time with a big focus on v. Social activities and induction cost of replacing the lock barrel and
rent or amenities refunds for the time you study. workshops – a calendar of events will cutting new keys.
are away. If you intend to be away from the vi. I f you are in breach of these guidelines be emailed to you. iv. I f your rent is behind we will also
village on a trip away, please let the office relating to alcohol, or the residential deduct this from your bond and seek
know so that if there is an incident we know management team have concerns 4. ppeals – appealing fines, disciplinary
A recovery of the money that is owing.
you are absent. about your use of alcohol, we will actions v. If you have been fined during
intervene and set specific guidelines a. T
he Residential Village is part of Unitec and apartment inspections this will also be
2. Alcohol and parties for you. If you do not moderate deducted from the bond.
therefore we adhere to Unitec policy in all
a. W
e understand that having a few drinks your behaviour and breach these disciplinary actions. We aim to make the vi. here is no refund of bond in the rare
T
with friends is a natural part of student life guidelines two or more times, your disciplinary process as fair and transparent event a resident is evicted from the
for many of our residents. At the Village we residency will be reviewed and you as possible. If you want to appeal our Village.
encourage a safe and responsible drinking may have to leave the Village. decision there are several people you can b. The bond is processed after your check
culture. Drinking to excess is not welcomed vii. I f you have any concerns about alcohol speak to: out. It is processed by the Unitec accounts
anywhere at the Village. Residents are we can advise you on local support i. Your student representative or the department on Thursday evenings and
also encouraged to take an ‘attitude of care’ services. student president it will be lodged with your chosen bank
towards themselves and fellow residents viii. H
olding parties in your apartment is account after that. This process can take
ii. The Unitec conciliator
who are drinking. strictly forbidden. If you wish to host a up to 6 weeks depending on the day you
iii. The Unitec complaints process
b. Because apartments are shared spaces special event please speak to your RA check out.
and neighbours are close together we have about your options. iv. The Unitec Advocacy service
developed the following guidelines around Check www.unitec.ac.nz/students for more 6. Bullying and harassment
drinking alcohol: 3. Amenities fee information about all these options.
a. B
ullying, harassment and any form of
i. Please do not drink alcohol in your a. The amenities fee is a compulsory non- discrimination are NOT OK anywhere at
bedroom, the hallways, or in the 5. Bond
refundable payment made in advance Unitec including the Village. The residential
Village grounds. Drinking alcohol is which contributes to the following costs: a. The bond is a one-off fee that is paid in management team has a proper concern
permitted in the common space of advance at the same time you pay your rent where your behaviour towards other
b. The fee contributes to:
apartments only. and amenities. The bond will be refunded residents may constitute harassment. Any
i. Power and water supply to your
ii. rinking alcohol in apartments
D at the end of your stay depending on the serious incidents of harassment may lead to
apartment
that are designated alcohol-free is following: immediate termination of your residency.
absolutely prohibited. ii. The amount of power provided under
i. A full apartment inspection and b. Such behaviour may take the following
the amenities fee is capped any
iii. lease respect other residents’ right
P inventory is carried out at the end of forms (but is not limited to):
apartment that exceeds the capped
to a good night’s sleep: drinking with your tenancy. If items are damaged or »Offensive
» jokes
amount loaded in to the apartment
friends after 10pm is not appropriate. missing we will deduct an appropriate
meter will be required to pay »»Expressing stereotypes (assumptions
If you want to continue after 10pm cost from your bond.
additional fees for more power. about an individual’s behaviour/values or
8 9culture based on a group they belong to) b. There is a $75 administration fee to process and that the apartment was in a rubbish and belongings left behind,
in an offensive insensitive manner. room changes – even if the application is good state of repair, cleanliness and the staff member will notify you
»»Derogatory or offensive material sent declined. maintenance when you arrived. that you must amend this before the
through mail, email, by mobile phone text c. P
lease note, at peak times we will not vi. he Village office will email you with
T check out can be completed. If you
or published on a social media website. allow room changes. Peak times are: some welcome information, an events choose to leave without amending
calendar and other things you need this, we will deduct an appropriate
»Unwanted
» physical contact i. The first two weeks of semester
to know. fee from your bond.
»Intimidation
» ii. The final four weeks of semester.
c. Check out viii. Once the apartment inspection has
»Abuse
» been completed and the check out
10. Check in and check out process i. You can check out of the Village at
»Assault
» is complete you should hand in your
any time but you will need to notify
c. If you believe you are being bullied, a. T
he check in and check out dates are the keys to the staff member, remove
the Village office prior to this date.
harassed, or discriminated against please dates of your residential contract. You are all your luggage, and vacate the
charged from the start to the finish of this ii. If you check out before the end of apartment immediately.
refer to the links below to discover your
term. semester you will still be charged
support options: ix. If you have some time to wait before
to the completion of the check out
i. http://www.unitec.ac.nz/current- b. Check in leaving for the airport it is fine to
week.
students/support/rules-and-policies/ i. You can only check in to the Village leave your luggage with the office
iii. Check out appointments: Check outs for a couple of hours.
rules-and-policies_home.cfm during CHECK IN WEEK unless prior
are conducted within a two hour
ii. http://www.unitec.ac.nz/current- arrangements have been made or if
timeframe;
students/support/student- you have stayed over summer break.
1. between 9am – 11am,
advocates/student-advocates_ ii. Residents arriving before check in
home.cfm week will be able to check in but may 2. between 1pm – 3pm
not be allocated to their semester 3. and again between 5pm – 7pm.
7. Business activities room. iv. Choose one of these timeframes.
a. Y
ou are not to conduct any form of business iii. I f you arrive after the check in week You must be present for this check
activity from your apartment or anywhere you are still charged from the start of out.
in the Village. the check in week. v. A staff member will check you out
iv. Residential Assistant will check
A within that two hour timeframe.
8. Cancellations you into your room and give you Please be aware that this is a
your keys. They will point out some busy time and there will be lots of
a. See the Room Rates section.
safety features and make sure you are residents checking out at once. The
comfortable. staff member will get to you as soon
9. Changing rooms
v. taff will give you an inventory list.
S as they can.
a. Y
ou will be allocated a specific room once Please check this carefully to make vi. Prior to check out, you must
we have received your payment and you will sure everything is present and note thoroughly clean the bedroom,
be checked in to this room when you arrive. the condition of items. Return this bathroom, kitchen, and common
If the room isn’t satisfactory and you want list to the Village office within 24 area. You must also remove rubbish
to change rooms please contact the Village hours of your arrival. If you fail to and all personal belongings from
office to apply for a new room. We cannot return the inventory we will assume the apartment including items no
guarantee that an alternative room will be there are no missing or damaged longer wanted.
available. items, no damage to the apartment vii. If the apartment is still dirty and/
or there is damage and/or personal
10 111. between 9am – 11am 11. Cleaning and cooking 13. Disciplinary process ix. When the decision to evict is made
2. between 1pm – 3pm for discipline reasons, management
a. C
leaning your apartment is a weekly duty. a. W
e aim to resolve most incidents via a
shall within two working days of
3. and again between 5pm – 7pm. You will be living in a shared area and need supportive face-to-face discussion, but
making the decision, advise the
x. hoose one of these timeframes. You
C to be respectful of each other’s rights to a sometimes a formal process is needed. We
Unitec Manager of Accommodation
must be present for this check out. clean and enjoyable living space. use the following process for any incidents
Services of the decision and provide
b. Having a roster in place can be the at the Village:
xi. n RA will check you out within that
A The Director, the Manager and the
two hour timeframe. Please be aware best way to keep the apartment clean i. Where the person is not a residence person being evicted in writing the
that this is a busy time and there will and tidy. Cleaning the common area, at the village ban the person from reasons for it.
be lots of residents checking out at kitchen, bathroom and toilet is a shared the premises for any specified
x. Resident means any person who
once. The RA will get to you as soon as responsibility. period.
for the time being resides in Unitec
they can. c. If you don’t know how to cook and/or clean ii. Where the person is a resident at the Residential Village with permission
xii. P
rior to check out, you must we recommend you come along to one of village: of the village management.
thoroughly clean the bedroom, our fun and friendly workshop. Ask an RA iii. Give the person an oral or written xi. Misconduct is any breach of the rules
bathroom, kitchen, and common area. for details. warning of Unitec Residential Village.
You must also remove rubbish and d. You are solely responsible for keeping your iv. Order the payment of compensation xii. Any resident who is concerned
all personal belongings from the bedroom in a clean and tidy condition. or loss or damage caused by or about any disciplinary action of any
apartment including items no longer e. You must not do any cooking or store any arising from the misconduct. of any of the administrative staff
wanted. food in your bedroom. v. Assign a particular community at the Unitec Residential Village
xiii. I f the apartment is still dirty and/ f. We will supply a bucket, mop, vacuum service project within the village. should attempt to seek resolution
or there is damage and/or personal cleaner, oven cleaner and scrubbing through negotiation with the
vi. Exclude the person from any
rubbish and belongings left behind, brush. Other cleaning supplies are your person concerned. Residents are
particular area of, or particular social
the RA will notify you that you must responsibility. If you are unsure what to buy invited to enlist the assistance of
activities in the village. Exclude
amend this before the check out can please ask an RA. support people throughout these
the person from Unitec Residential
be completed. If you choose to leave proceedings.
g. Please also see the Inspections section. Village for any specified period that
without amending this, we will deduct
s/he thinks fit.
an appropriate fee from your bond. 14. Drugs
12. Damage vii. Give the person no less than 24
xiv. O
nce the apartment inspection
a. T
he cost of damage to apartment hours’ notice of eviction from a. T
he use of drugs is against New Zealand
has been completed and the check
structures, fittings, furniture and items is Unitec Residential Village, unless law. If the Village management becomes
out is complete you should hand in
your responsibility. This applies whether the person is considered to pose aware of drug use at the Village the police
your keys to the RA, remove all your
the damage was accidental, deliberate, or immediate danger on the village will be called. Any resident found to be
luggage, and vacate the apartment
caused by someone else you invited to your staff, residents or property. If it using, storing or selling illegal drugs risks
immediately.
apartment. is deemed necessary to ban the being evicted from the Village with no
xv. I f you have some time to wait before person from the premises within possibility of refund. This also includes the
leaving for the airport it is fine to leave b. Other references to damages can be found
24 hours, Unitec Residential Village use of synthetic drugs and legal/herbal
your luggage with the office for a in the section on Bonds and Check outs.
staff will arrange and pay for highs, use or storage of either will not be
couple of hours. alternative accommodation for one tolerated anywhere at the Village.
night.
viii. A decision from management will
take effect as soon as the person is
advised of it.
12 1315. Email e. If the fire alarm rings continuously all c. Should you wish to bring any extra apartment clean and hygienic, and tell you
residents must evacuate the building and furniture, you have to remove the the specific things we check during an
a. The Village office sends account
go to the nearest designated assembly furniture upon departure from your inspection.
statements, inspection details, event
point. You must not return to the building apartment or you will be liable for the f. During inspection we will knock and then
calendars, mail notifications and other
until given the all clear to do so. cost of removal and disposal enter the common area. We inspect the
important notices to your email address.
Please ensure we always have your f. The fire alarms are activated by the kitchen, lounge area, and bathroom/toilet
detection of smoke in the air and they 21. Hazardous Materials first. Then we will knock on your bedroom
current email address.
are very sensitive. Do not use anything a. Y
ou are not permitted to use any hazardous door and wait a moment before entering.
16. Firearms and weapons: that produces smoke in the apartment; substances such as resin, chemicals, spray The bedroom is inspected for working fire
for example cigarettes, pipes, herbal paints, spray glue, or flammable solvents alarms, dampness, and general tidiness. You
a. Firearms or weapons of any sort are not smokes, candles, incense, oil burners and are requested to be out of bed at the time
for painting anywhere in the village. A
permitted on the premises or any part fireworks. of inspection. We will make sure lights are
breach of any part of this rule will lead to
of Unitec Residential Village grounds. switched off and doors relocked when we
g. When cooking do not leave your cooking disciplinary action being taken and cost
Possession of weapons will lead to leave. The whole process usually takes only
unattended and be sure to have windows recovery for any damage made by using
eviction, this includes the possession and/ 2 – 4 minutes.
open so that you don’t set off the fire such substances.
or use of fireworks.
alarm. g. You do not have to be present at
h. Please note: if the Fire Alarm is 22. Inspections of apartments inspections; the choice is yours. If you have
17. Fees
accidentally activated and the Fire concerns or maintenance queries you might
a. Because the apartments have shared
our fees must be paid in advance at all
Y Service is called out, the charge to you is like to be there to talk to us.
common spaces we work on a ‘collective’
times. A fees payment schedule will be made approximately $1500. h. For apartments that have a consistently
policy. This means that if cleanliness
available to you upon arrival. high standard of cleanliness, there is a
standards are high then all residents in
19. Guarantor the apartment benefit from incentives and reduction in the number of inspections
18. Fire safety and other incentives and rewards.
a. D
omestic residents under the age of 25 rewards. It also means that if standards are
a. All apartments have a fire safety poster must provide contact details of a guarantor. low all residents in the apartment will be i. For apartments that do not pass
pinned on the board in the common area. A guarantor agrees to take responsibility for held equally responsible. (See points f. and inspections there will be an intervention
any debts or damages that you incur while g. below). You’re therefore encouraged to process:
b. Your fire alarm should have a live battery
in it at all times. (There should be a little living at the Village if you cannot make the agree to a shared cleaning roster display it i. an increased number of inspections,
green light glowing – this indicates the payments yourself. in the kitchen. including spot checks;
battery is still ok). Please let us know if b. We are happy to support you and show ii. specific guidelines and expectations
this is not the case and we will replace 20. Furniture you how to meet the high standards of about cleaning issued to residents;
it immediately. Your safety is really cleanliness we require.
a. Furniture in a room/apartment area is to iii. s upport through monitored cleaning
important to us. c. A
partments are inspected on a monthly
remain in that room/apartment and is not rosters, including the allocation of
c. You may not under any circumstances to be moved to another room/apartment. basis by Village staff and a member of cleaning products; and
move your bed or any piece of furniture the body corporate (an organisation that
b. Furniture supplied to common areas is for iv. s a final resort - financial penalties
a
or other item against a heater, as this will represents the various private owners of
the benefit of all residents. Please do not that are deducted equally from
cause a fire. the apartments).
remove any items or take any furniture to all apartment residents’ bonds.
d. If you discover a fire, operate the nearest your room. d. You will receive advance warning of (These deductions cover the cost of
fire alarm, leave the building and call 111 upcoming inspection dates and times. professional cleaners). You will be
and ask for the fire service. This is communicated via email and on the fairly advised if your apartment is
Facebook page. below standard and given opportunity
e. We will advise you how to keep your to rectify it without penalty.
14 1523. Keys and lock outs b. Quiet hours b. For domestic students under the age of 25 32. Right of entry
i. From Sunday to Thursday quiet hours we will contact your guarantor for recovery
a. Y
ou will be issued two keys at your check a. V
illage staff and RAs may enter an
apply from 10:00pm of money owing.
in. One opens the apartment and the other apartment only when:
opens your bedroom. ii. On Fridays and Saturdays quiet hours i. Residents have expressly granted
29. Pets
b. Please look after these keys and remember apply from 12:00 midnight permission.
to take them with you at all times. iii. uring examination times quiet hours
D a. P
ets are not permitted on Village grounds or
ii. Conducting a monthly apartment
will be extended in apartments.
c. If you lock yourself out please contact the inspection and after prior notification
office or the RA to let you in. There is a lock has been issued.
26. Non-payment of fees 30. Posters
out fee if you are locked out between10pm iii. onducting a spot check following
C
and 8.30am. There is once weeks grace a. I f you can’t meet accommodation payments a. R
As and Unitec contractors may sometimes a poor inspection and after prior
period at the start of each semester. by the due date, please discuss this with display posters around the Village to notification has been given.
d. Each lock out fee is $20 and changed to the office management before your advertise upcoming events, workshops and
iv. aintenance requirements need
M
your account payments fall behind. activities.
to be identified following on from a
e. If you lose your keys we will pass the re- b. If your payments fall behind, your b. If you have an event that may be of interest maintenance request, and between
cutting charge on to you. accommodation contract may be terminated to residents please contact the Village office the hours of 8am and 7pm.
and the debt will be passed on to a debt for approval before displaying posters. If
f. (See also the section on Check outs) v. Preparing a vacant room for a new
collection agency. posters meet Unitec’s print-media policies
resident.
and they are relevant to residents we usually
24. Maintenance vi. hecking in a new resident to a vacant
C
27. Obstruction. approve them.
a. I f you have any maintenance requirements room.
c. All approved posters must be put up with
in your apartment, contact the office a. Y
ou and/or your guests are not permitted vii. T
here is an emergency or there are
bluetack so they don’t tear paint off the
immediately via email accommodation@ to obstruct any residential management serious concerns for the wellbeing of
walls when they are removed.
unitec.ac.nz , phone 8154321 ext 8940, or staff or authorised trades people in the a resident.
let us know in person. performance of their duties. You must
31. Privacy Act viii. P
rior notice has been given, and with
comply with any reasonable direction given
b. A maintenance specialist will visit the resident’s permission, to show the
by a person holding such authority on the a. P
ersonal information collected in the
apartment to identify the problem and apartment to prospective residents,
hall premises. application process may be disclosed to:
solution required. Depending on the property evaluators and prospective
problem they may need to visit the i. Academic and administrative staff at buyers.
28. Pest Control Unitec where relevant to their duties.
apartment several times. ix. here is a serious breach of conduct as
T
c. If the maintenance required is ‘general wear a. A
ny infestations that have found to ii. Government agencies, which may outlined in these terms and conditions.
and tear’ you are not responsible for the have been introduced by a resident(s) include Ministry of Foreign Affairs and
costs. will result in charges being levied for Trade, Study Link, Tribal Trusts and 33. Room inventory list
the cost of the eradication of the pests. scholarship providers.
Good housekeeping is very important. a. T
he RA will issue you this list at check in.
25. Noise iii. I f required by statute, we will release
Please ensure that food is not left out Please note down any issues with items
information to government agencies
a. T
he Village is a shared living environment or uncovered, and that waste is properly on the list and return it to the Village office
such as the New Zealand Police,
for students who are studying, so please disposed of. It is unhealthy and attracts ants within 24 hours. If you fail to return the
Department of Justice, Inland Revenue
respect quiet times between 10pm and and other pests. inventory we will assume there are no
and the Accident Compensation
7am. missing or damaged items, no damage to
Corporation.
the apartment and also that the apartment
b. You have the right to access and correct all was in a good state of repair, cleanliness and
personal information collected by us. maintenance when you arrived.
16 1734. Room rates 36. Safety and security with you in your room for a maximum of
two nights.
a. Your room rate is charged from the date you a. U
nitec safety and security staff can be
check in to the date you check out. These contacted 24 hours a day on 09 8154321 i. Other residents in your apartment
dates are also the dates of your residential extension 7114 or 7116. must know about the overnight
contract with us. guests and approve of it.
b. You should keep your bedroom door locked
b. If you leave earlier than your specified when you are not home. ii. lease email the office on
P
contract dates there is no refund of rent or accommodation@unitec.ac.nz to
c. Also remember to lock your apartment
amenities. advise us of overnight guests. [This is
when you leave and remember to take your
for safety reasons; in the event of an
i. Special exceptions: we will consider keys. If you leave the door open and there
emergency we need to know who is
a refund in the event the resident is a burglary, Unitec and the Village are not
present on campus].
withdraws from their course and responsible for loss of property. Any damage
wishes to vacate within the first two caused by vandalism will be charged to b. You are fully responsible for the conduct of
weeks of semester. Or in the event of residents’ accounts. your friends and family while they stay at
medical emergency. the Village.
d. We also encourage you to have your own
c. I f you book and pay for accommodation and personal contents insurance. c. V
isitors who are not staying over are
do not arrive there is no refund of fees. required to leave by 11pm. (Also see section
e. When travelling to and from your
on alcohol).
d. International students: 21 weeks rent plus accommodation, especially at night, you
bond plus amenities fee is to be paid in full should take simple safety precautions. d. During study and exam weeks please
and in advance. Stick to busy, well lit streets and try not to minimise visits from friends and limit
walk alone. Use common sense, stay away overnight guests to maintain a focused and
e. Domestic students: two weeks rent in
from isolated areas and always travel with quiet environment.
advance plus bond plus amenities fee paid
in advance and in full. Thereafter rent is someone else.
payable on an ongoing fortnightly basis by
automatic payment (AP). 37. Smoking
f. If you want to extend your stay at the Village a. All Unitec campuses are 100% smoke free.
you need to notify us at least two weeks This includes the entire residential Village.
before your contract ends. Please note You are not permitted to smoke inside the
that we cannot guarantee a room will be apartments or anywhere on the grounds.
available. b. If your bedroom has been contaminated or
g. If you are an international student and you soiled by smoking, you will be charged, in
want to extend your stay, the full amount of addition to other possible penalties, for the
rent and amenities for the extended period commercial cleaning of all furnishings such
must be paid in full and in advance. as the bed, bedding, linen, curtains, carpet,
and any furniture fabric.
35. Rubbish and recycling
38. T
erms and conditions of your residency
a. T
here are large bins for your rubbish
at the village
and recycling facilities for the Village are
currently being developed with Auckland a. W
hen you accept our offer of
City Council. accommodation you also accept the terms
b. You should remove rubbish from your and conditions in this handbook. Please read
apartment several times a week. Rubbish the handbook carefully before accepting.
sitting around is a big attraction for pests
like ants, cockroaches, rats and mice. 39. Visitors and overnight guests
a. Your family and friends are welcome to visit
and you may have a guest stay overnight
18 19Guidelines and tips
1. Bicycles options have failed – is to seek guidance or showering can release a lot of moisture into 12. Laundry
intervention from the Village management. the air in your apartment. Moisture can get
a. I f you have a bicycle there are some bike a. T
he Village has two laundries, one in each
into your clothes and bedding, as well as the
stands outside the apartments to lock them complex. There are washing and drying
5. Disability access carpets, ceilings and walls.
up. We do not encourage residents to keep machines which require 3 x NZ$1 coins
bicycles in the apartment. a. T
here is limited accommodation availability b. If you notice that your windows are wet to operate. You need to provide your own
for students who use a wheelchair. There is on the inside this means there is too washing powder.
2. Car parking one ramped access apartment only. much moisture in your apartment. Damp
b. Clothes left in the laundry room are
apartments are hard to heat and you will
a. F
or residents staying at both residences, disposed of at the end of each week.
6. Energy conservation use more power trying to get warm. Damp
there are a number of car parking spaces and cold apartments are also likely to c. We recommend using the dryer for large
available for $150 per semester including a. U
nitec Residential Village residents develop mould. items (such as your sheets) and hang small
a $30 admin fee. Further information is are encouraged to be mindful of our items on your clothes airer outside in the
c. I f your apartment is often damp and/
available from the Village office. environment by: sun.
or mouldy you are at risk of becoming ill.
b. For residents staying at the 310 complex, b. Turning lights, stereo and any electrical Dampness can also trigger asthma. d. (See also the section on Healthy Living
car parking is on a first come first served equipment off when you leave a room, Environment)
d. To combat this you must open your
basis. [The parking at this site is not unplugging mobile phone chargers, only
windows and doors to let fresh air circulate
specifically allocated to the Village]. using the laundry when you have a full load 13. Mail
through the apartment for at least 30
of washing, turning off the T.V if you are
minutes every day. a. A
ll residents’ mail is held inside the office,
3. Complaints, feedback and suggestions last to leave the lounge (do not leave on
e. Do not wash and dry clothing in the the mail is organised and filed into boxes
standby as this still consumes substantial
a. L
et us know what you think about the apartment. according to your surname. Drop by if you
electricity), turning down the heater in your
Village by emailing accommodation@unitec. are expecting mail and check the file. We
room rather than having your windows f. Cover pots with a lid when cooking.
ac.nz or posting on the Facebook page of will notify you by email or on our Facebook
open in winter, turning off your computer g. Open windows when cooking and
the Unitec Residential Village Office. page if a parcel has arrived for you.
and monitor when you have finished showering.
b. We aim to respond within 24 – 48 hours working.
during office hours.
10. Insurance
7. Facebook
4. Conflict resolution a. I t is important to have your own contents
a. W
e use email and Facebook to advise you and travel insurance. The Residential Village
a. W
hen you live with other people, conflicts of events, inspections, workshops and and Unitec do not bear any liability for loss
can sometimes happen. This isn’t always a updates. Search for Unitec Residential or damage to your property.
negative thing and we have seen conflict Village Office on Facebook.
turn into close friendship!
11. Induction to the village
b. Start by communicating with each other 8. Grocery shopping
in a way that is kind and calm. Explain a. T
he RAs organise induction activities and
a. U
nitec provides a shuttle bus that runs from workshops to welcome you, to help you
what is bothering you and what you would
the Village to the supermarket (grocery meet other residents, and to learn the
prefer. Ask the other person what they are
store) on Saturday mornings at 10am. Catch ‘ways’ of Village living. These activities will
experiencing and really listen. Try to find a
the shuttle by the Village office carpark. be emailed to you and we recommend you
win-win solution.
book in early for them.
c. If this doesn’t seem to work ask the RAs to 9. Healthy living environment
organise a meeting.
a. N
ew Zealand has a very wet climate in
d. Your last option – and only if the first two
winter. This combined with cooking and
20 2114. New Zealand Public Holidays b. Here are some clever ways to conserve your 18. Social events
power:
Holiday 2013 2014 a. T
he staff memebers collect ideas from
i. The biggest power usage is running residents and develop a calendar of events
New Year's Day Tue 1 Jan Wed 1 Jan hot water so try to have short at the beginning of each semester. The aim
Day after New Wed 2 Jan Thu 2 Jan showers. is to welcome you into Village life, help you
Year's Day ii. Remember to switch off your heater meet new friends, and give you the best
Auck Anniversary Mon 28 Jan Mon 27 Jan when you leave the apartment. experience possible.
Day iii. pen the curtains when it is sunny
O b. Some events are part of Unitec’s orientation
Waitangi Day Wed 6 Feb Thu 6 Feb and leave the heater off. programme for new students and are not
Good Friday Fri 29 Mar Fri 18 Apr iv. lose the curtains when you have the
C organised by the RAs. Other events are
heater on. specifically for Village residents.
Easter Mon Mon 1 Apr Mon 21 Apr
v. Wear a warm hat, jacket and socks and c. Many Village events are covered by your
ANZAC Day Thu 25 Apr Fri 25 Apr
avoid using heater. amenities fee and some have a small cost.
Queen's Birthday Mon 3 Jun Mon 2 Jun
All costs and details are highlighted on the
Labour Day Mon 28 Oct Mon 27 Oct
vi. eep your apartment dry as this
K
calendar.
makes it quicker to heat. (See section
Christmas Day Wed 25 Thu 25 Dec
on Healthy Living Environment).
Dec 19. Wifi
vii. W
hen making a hot drink, only boil as
Boxing Day Thu 26 Dec Fri 26 Dec a. T
he Village has free wifi service for
much water as you need in the kettle.
residents. We are currently improving
viii. Turn off lights when not in room.
15. Personal Details connectivity as there are some ‘black spots’
in the Village. Unitec also has free computer
a. I t is really important that you keep us up 17. Residential Assistants (RAs)
labs where you can complete assignments.
to date with all your personal details. You
a. R
As are also students studying at Unitec
must notify us if you change any of your
and living in the Village. They are employed 20. Vending
personal details. You must also advise us of
on a part-time basis. Their role is to make
a forwarding address once you leave. These a. A
snacks and drinks machine is available
your experience safe, friendly, welcoming
details are kept in the strictest confidence next to the accommodation office at
and fun. RAs do check ins and outs, arrange
in accordance with the Unitec Residential building 310.
events, help with queries and lock outs, and
Village privacy act.
much more.
16. Power cards and power saving tips
a. R
esidents are allocated a set amount of
power for their apartment. If you run out
of power you may purchase more, however
there are ways to save on your power
consumption.
22 23Services and facilities at Unitec
You can find full details of the many services counsellor. 11. Orientation events 17. S
tudent Representatives and Student
and facilities on campus on the Unitec b. Find out more at www.unitec.ac.nz/ President
a. U
nitec hosts a range of fun orientation
website. Here are just a few that might be of current-students/support events for new students. Details of these a. S
tudent Representatives are elected by
interest:
c.Or come and see Student Wellbeing at can be found on the Unitec Facebook page, students each year. It’s their job to act on
building 28, opposite Carringtons. the Unitec website and in the orientation your behalf and raise your views on all
1. Student app
guide. We also advertise them through the kinds of issues. They can help you make
a. U
nitec has a new smartphone app that you 7. HUB village Facebook page. positive changes at Unitec, so you get the
can download for free from iTunes – just experience and support you expect while
The Hub is at the centre of Mt Albert campus. It
search for ‘Unitec Student App’. It’s a great 12. P
acific Centre for Learning, Teaching & you study.
has a large courtyard, food for sale, student job
way to find out about events and activities, Research b. The Student President supports and leads
search, computer labs, Te Puna Ako Learning
and to access maps and timetables. the representatives and meets regularly
Centre, Student Central and much more. Many a. A
learning, teaching and research support
orientation events take place here. centre for Pacific students of all nations. with senior management at Unitec.
2. Banking
Located in building 111 near the library.
a. T
here is an ASB bank ATM machine in the 8. IBM New Zealand Delivery Centre 18. Te Puna Ako
Hub (Building 180). 13. Pharmacy a. T
e Puna Ako Learning Centre is the place to
The first IBM Delivery Centre in New Zealand is
b. There is also a National Bank branch on based at our Mt Albert campus, and there are a. A
pharmacy is located in building 180 near go with questions or concerns about how
campus. lots of well-paid job opportunities for Unitec Student Central in the Hub. to be successful (or more successful!) in
students. Flexible hours allow you to work your studies at Unitec. They have a team of
3. Carrington’s Bar around your class timetable and the Mt Albert 14. Shuttle bus lecturers at all three campuses who provide
location saves you travel time. The IBM New learning advice and assistance to Unitec
a. A
short walk down the road from the Village a. T
he shuttle bus is a free bus service that
Zealand Delivery Centre recruits students from students at every level of study.
is our campus bar, Carringtons. runs around the Mt Albert campus and
all programmes - it’s a great way to earn money b. At Mt Albert campus, Te Puna Ako Learning
then out to the Waitakere campus. It
4. Chaplaincy and get experience while you study. Centre is in the Hub, just past the coffee
operates approximately every 15 – 20 mins.
Find out more at cart.
a. Unitec has a multi-faith chaplaincy service. Timetables are available on the website or
www.unitec.ac.nz/ibmdeliverycentre at the bus stops on campus. It also stops
Find out more at
right outside the Village.
www.unitec.ac.nz/current-students/support 9. Library
a. T
he Unitec library on Mt Albert campus is 15. Sports and recreation centre
5. Clubs
located at the Hub. You need your student a. V
illagers enjoy a free membership at the
a. U
nitec has a number of clubs and sporting ID to take books out. Look out for the gym the sports centre. This is the large
events. If you are interested in joining a club student rovers who can help you use the white building by the Gate 3 entrance.
or even starting a club please contact the library resources.
student representative in your course.
16. Student Central
10. Maia Māori Centre
6. Counselling a. L
ocated near Gate 1 and also at the Hub,
a. A
kaupapa Māori environment for all Student Central is a one-stop-shop for all
a. M
oving to a new city or new country can students to gather, study and learn. your general administrative and course
be a challenging experience for anyone. If Located at Puukenga, Building 171. queries.
you feel homesick, depressed, anxious or
are struggling to make friends then you
may like to speak to a free and confidential
24 25U008253/0913/XXX
phone 0800 10 95 10
fax +64 9 815 2905
web www.unitec.ac.nz
address Private Bag 92025
Victoria St West
Auckland 1142
New Zealand
Mt Albert campus
139 Carrington Rd
Mt Albert
Auckland 1025
Northern campus
10 Rothwell Ave
Albany
Auckland 0632
Waitakere campus
5-7 Ratanui St
Henderson
Auckland 0612
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